Sub-Zero Refrigerators Reviews

When you buy a $12K refrigerator, wait MONTHS for it to arrive, and then within two months see the double doors misalign, the water dispenser start erratically dispensing on it own causing a flood in your kitchen, the drawers get stuck and dislodged, would you recommend this product to another? NOT EVER. I would kick this hunk of junk to the curb if it wasn't already bolted in. To add insult to injury, their customer service provided an estimate of at least one month for a technician to arrive and address and active water leak. DO NOT BUY!

Ordered 10k Sub Zero fridge in June 2021, reps told me there may be a delay and delivery wouldn’t be until April/May. Ok, Covid delays… Fridge didn’t arrive in April or May, then given a absolutely for sure delivery of 30th June, 13 months after my order was placed and paid for. Called this week to arrange delivery, now told August 20! Product is good, but so are others, if I known they would not deliver I would have gone elsewhere. Kudos to deliberately misleading/lying salespeople for good job of taking my money and caring less about when the fridge would be shipped. Never again will I purchase anything from subzero, I can almost forgive the delays, but the blatant misrepresentation about delivery is inexcusable. So much better out there.

I would like to share my experience with the Sub-Zero fridge: Legacy Model - 36" Designer Over-and-Under Refrigerator/Freezer with Internal Dispenser and Ice. We had a brand-new subzero refrigerator installed in January 2022, and when we moved in March we found to our surprise that was not working. We were provided by sub-zero with a "specialist from Dalton service in Albuquerque ". He came and found a leak. After 2 weeks the refrigerator quit working again. Another trip from the specialist identified another leak. After 1.5 weeks the refrigerator quit working again.

We just did a remodel and had a 36", I believe it was a 650 then. It had a single door, not French, and a freezer below. It still was good when we got rid of it, but thought we should use the same space but get the newer model. I had to buy two different refrigerator/freezer for two different homes we have this year. The other one was about $3900 and has more cu. ft than this taller Subzero model. I know it is cabinet depth but the Bosch has moveable shelves, not just laterally, but also they are divided in the center, so you can move one shelf in the middle to a different height. You have the ability to have shelves at different heights ie. if you have tall bottles of say champagne, you can have half the shelf lower, and half the shelf much higher to accommodate taller bottles.

Reliable. We had a small problem with our ice maker and the Sub Zero company was very fast to take care of it and very professional. Other than that we haven’t had any other issues and the refrigerator is at least 10 years old if not older!

I purchased an $11,000 refrigerator. The freezer was broken. The service has been to my house 3 times and they still can’t fix it. The unit also makes loud noise at night. I would have never purchased this refrigerator but unfortunately it’s the only brand that fits in the space I have.

I purchased $25,000 + Refrigerator, range, oven, microwave & dishwasher from Wolf/Sub-Zero & qualified for their rebate program. It was difficult to say the least to register their products that they market but aren’t their line. Hours upon hours on the phone. After numerous run arounds & supposed reissues, I still do not have the promised rebate. Each time they ask me to wait 30 days & then up to 4 weeks for a reissue. It’s pathetic. I’ve moved 15 time in 35 years & have had 2 sub-zero refrigerators. They are no better than Whirlpool or any other brand. (Except GE, they are horrible.)

Unit has been down for 2 weeks now. No replacement of food. Very disappointed!!! Called to ask for help but they are not very caring. Guess I made a big purchase and no service after the sale. Hopefully they will get me running soon.

Great big refrigerator for over 13 years. Key for its life is to put and frequently change a 10” by 20” air filter (rating 4) inside top big refrigerator where the compressor is running to minimize overheating and expensive clean up and repair service.

I have a Sub-Zero refrigerator 2 1/2 years old. It stopped working 2 times last year. Now again is not working and the service calls and parts are very expensive. I lost everything inside the refrigerator for the 3rd time. It doesn't worth the price of the Sub-Zero refrigerator vs the quality.

Have had for 21 years. Very good. Not too many problems. Use private person to fix. Much cheaper. Mine is built in, really nice. I have enjoyed it, big nice size freezer room for everything. If I ever need a new one would buy it again.

Excellent commercial grade fridge. Looks more than good enough (stainless steel), to blend in to a home setting. Rock solid performance. Excellent controls and a great freezer section. Model 650, with a bottom freezer. Twelve years on, and not a single issue.

The food in my refrigerator lasts longer so less waste. I have had many other brands over the years, but this is hands down the best appliance. I love it. It keeps everything cool and the icemaker works well.

Fridge is probably at least 15 years old; excellent in cooling, quiet, attractive, but there is no water filter to change, so don't know if there is one. Ice maker is very clunky, very noisy, spits ice all over the place, have to use bulk ice from inside the fridge; ice maker itself-very difficult to access; difficult to clean coils.

When we bought the house it has a subzero refrigerator, it was 12 old and we replaced a new compressor and worked another 8 years until February 2017. We want to use other brand due to a new one cost about $12,000 to 13,000, but the refrigerator hole didn't fit others or don't look right, so we end up get another Subzero refrigerator hoping it last another 20 years. Just before the two-year warranty out, the water leak from the bottom, the tech came and clear it, the same time he found one of the LED light was out and replace the bulb.

Doors don’t shut well including freezer drawer! If you leave it open all lights inside won’t activate! Worst investment ever! Don’t bother to buy! Angry at such awful user function! I’d actually say save your money.

The ice and water dispenser on outside of fridge will shoot out at people across the room, when no one is touching the fridge. It’s 9 month old. The repairman told us that this is a common problem, and Sub-Zero has no solution. They don’t know why these new, very expensive models are malfunctioning, but it’s not just us. Others are experiencing. Whole motherboard has to be replaced for the 3rd time.

We wanted an integrated fridge when we remodeled. Sub-Zero was the only brand that had a truly integrated model. The fridge works great but the freezer is a nightmare. I have had factory service done repeatedly on the freezer. The defrost cycle makes the ice defrost and then refreeze in a big glob. Food defrosts and refreezes over and over. Unless you want to use everything in your freezer within a week or less, you are left with unusable globs. The company says the fridge is working normally. Really? Our new Asko dishwasher starts almost every time you close the door when you are just loading it. They have replaced two sensors and it still does the same thing. It has leaked twice on our wood floor. It has been a terrible purchase.

We were hesitant to buy second Sub Zero refridg/freezer combination because of the loud compressor noises from their 2 compressor systems. However, the appliance dealer convinced us that the new ones had corrected that problem -- and in fairness-- they have. However, when I realize that the Sub Zero French door 42" model we did purchase cost more than twice what I paid for my first new car (a '64 GTO, by the way), I now feel I should have bought a new car instead! Nothing but problems, including a total replacement of the unit 3 months after it was first installed.

RIDICULOUS. A big company like Sub Zero can't even manufacture a decent water spout on the inside of the refrigerator door? Every time you go to fill up anything…better take a towel. When you fill your cup and pull it away, water continues to flow, so you now have to clean up water inside the refrigerator, inside the cabinets, as well as on you floors…EVERY SINGLE TIME. Horrible design. It's a decent refrigerator,,,,,nothing better than any other model, KitchenAid, Sears, Whirlpool. Sub Zero's are just overpriced. They used to have a lifetime warranty on them…then they were worth the dollar but not anymore.

My month old $13,000 refrigerator already has problems. I purchased the 42 inch side by side built in refrigerator. Has an ice maker not working properly. Freezes up and will not dispense ice and other times dispenses ice at will into the interior of refrigerator. The refrigerator interior is poorly designed and limi

We love our Sub Zero. Very few issues over the decades but we are redoing our kitchen and are unsure about keeping this one or purchasing a new one. It’s a huge gamble! We clean the motor periodically and apply petroleum jelly when needed to increase the vacuum seals on the doors. Too bad we do not have a crystal ball!

I chose a built-in all refrigerator for it's energy efficiency, and have a separate undercounter freezer. The Sub Zero is very roomy and well lit. Have had some issues with dark staining of the white etching on the glass shelves, (which removes mostly with cleaning). Bought in 2001, still going strong in 2019 with only one repair. Very easy to access/clean coils. Fits a huge pizza box on bottom shelf! Stainless steel face looks great. Can set exact temperature desired. No ice/water on door, too many things to break, and I prefer to make my own ice. Ice makers are notorious for problems, so I kept it simple.

Expensive, but worth it. Had to spend about $1500 to repair and switch to new refrigerant, but should be good for another 30 years. When you buy a Sub-Zero, you should never have to buy another refrigerator in your lifetime.

Quality built throughout, steady cold or frozen temperature in respective compartments. It looks impressive, more like a part of the house than just an appliance. It is a bit expensive to buy however.

Two new compressors and four door gaskets in ten years. Also high energy user. It looked good and had lots of room. Freezer on bottom was great. If you are wealthy, who cares if it costs so much to buy and repair?

We had an older version that actually worked better than this model we purchased in 2010. We have have several issues with the ice maker and have have several calls to have a repair person come and fix it.

Sub-zeros are overpriced luxury fridges. For the price, they deliver a status look. Do they deliver a better product? The 2 we have owned over the ages can be temperamental. The first one needed a new condenser; during the servicing we learned that Sub-zeros should be moved only by professionals. The current one has a water condensation drain scheme that's faulty by design and clogs. As a separate water-handling defect, the vegetable bins condense too much water and pool, causing food to rot. Otherwise, aside from the regular maintenance of vacuuming off the heat exchanger, the fridge has been fairly maintenance free for near 10 years.

Have had the refrigerator for 20 years, very few repairs, functions very well, still looks like new. Side by side refrigerator, freezer on the bottom with ice maker, costly but would recommend this fridge.

Five years ago, we bought a sub-zero built in refrigerator with freezer section on the bottom. Now we regret it. We have a problem with constant build-up of ice at the bottom of the refrigerator section behind the crisp drawer. Also the drain tube gets blocked with ice. Subsequently, condensation water is dripping from the refrigerator and in the long term it damages the door rubber gasket which need to be replaced at a high cost. We have to defrost the refrigerator and drain pipe 3 to 4 times a year. We set the temperature at the recommended level, no luck, we increased it by couple of degrees, no improvement. We had a built -in Kitchen Aid fridge for 15 years and now we regret changing it, it was in excellent working conditions.

We had a Sub-Zero when we bought our home in 2005. In 2010 we replaced it with a new Sub-Zero because that is the only refrigerator that would fit in the area that the other built in was removed. We have had AWFUL problems with the ice maker and the drain clogging. We have a repairman here at least once a year--- sometimes twice. We either really purchased a lemon or their product has completely gone sub-par.. Problem- it cost us $10,000. We could have purchased a much cheaper refrigerator and probably gotten much more use. Unfortunately, Sub-Zero makes sure you can only replace with their product if it is a built in. No other company fits the dimensions. I would never recommend this product.

We replaced our built-in Sub-Zero in 2015 with what we thought was going to be a newer version of the BI 36U/O RH model. This NEW VERSION IS TOTALLY DISGUSTING AND DOES NOT WORK!!!! The very worst thing about it is that there is no self-closing mechanism on the freezer drawer as there was on the older version. In other words: how many times has my husband gone to get ice for his cocktail and pushed the freezer drawer to close BUT it does not slide in all the way? SO the freezer and refrigerator heat up. The older version stated this on page 20 of its instructions: "Your freezer drawer has a self-closing mechanism. The incline, built into roller assemblies on the drawer uses gravity to assist in closing the drawer."

I have a $13,000.00 dollar SubZero fridge that is constantly creating mold due to excessive moisture. I have had a SubZero repairman out 3 different times for this issue. While I was hoping to find a fixable solution, I was told all 3 times that this is normal for the SubZero appliance since it is made to retain moisture to keep food longer. I DO NOT RECOMMEND buying this appliance unless you like to deconstruct the interior of your fridge, every 6 weeks with bleach water and dish soap, as recommended by the service techs. I have NEVER had mold in any of my fridges in my 56 years of life UNTIL I got a SubZero.

Just awful. Spent 12K on a brand new 48 inch side by side Sub Zero Refrigerator. Took five weeks to get a service call for initial problems of excessive noise. Despite promised contact, no one called to schedule appointment. Was on hold for 24 minutes trying to find out why. When service finally appeared, they resolved noise problem but next attempt to use the external water dispenser resulted in a flood of water down the front of the refrigerator and all over the floor, with water spraying everywhere but in the glass directly under the dispenser, and creating a huge mess. Called again Friday morning to hear after 12 minutes on hold that the office is "closed". Not sure why anyone thinks this is a good product or a customer oriented company, except for the hype and advertising, all of which are lies.

My side by side built in Sub-Zero ice maker gets stuck so sometimes I don’t get ice, and sometimes it spits it out wildly. Ice dispenser is horrible as it normally spits out ice on the floor as it is poorly designed. The freezer drawer doesn’t pull out all the way, and I couldn’t find any useful information online to pull the drawer out. I called them, first woman didn’t know, and the second woman pretended she knew what to do and I told her it wasn’t working. And asked to speak to another person and she said that the next person would just tell me the same thing? This was after being on hold for 20 min and talking to them for 5. I’m not impressed for the price I paid.

Considering the outrageously high price there should be a fridge thermostats like the ones in your home where you can set the temp for day and night. There should also be an actual temp gauge inside the fridge and the freezer!

Although we have had these models for over 18 years, they have needed many repairs to keep them working. First, the good. The compressors have lasted without failures. Bad: the evaporators in both units failed within 5-7 years, the electronic modules use substandard relays for switching the compressors on and off (contacts welding due to excess starting current), defrost heater failed on the freezer when the evaporator failed. It is very inconvenient when a refrigerator or a freezer fails so I would hope that these VERY expensive units would be built for a lifetime like the GEs built 70-80 years ago.

We bought this fridge in 2016 because the previous fridge lasted about 20 years. The newer model was a joke, lacking any innovation, with most of the material seemingly inferior to their 90s counterpart – all of which made me feel very stupid for not checking out the physical unit prior to forking out $10,000. We've had to contact Sub-Zero three times for issues/repair since. They dropped the ball on our last service request. As other reviewers noted, calling their falsely advertised "Call Us Anytime" line was a waste of time as no one ever picks up. I'm still waiting with the hold music and it's been over 20 minutes — writing them an email instead. By the way, the hidden email for customer service is customerservice@subzero.com. Good luck, people. I would go for a Miele, Thermador, or honestly, anything else.

We inherited the Sub-Zero 650 when purchasing our home. The unit is less than 20 years old. It seems as though it's one issue after the next. The unit is built in, so replacing it would be expensive. We're stuck with fixing it time after time. Think twice before purchasing Sub-Zero. You'll be happy you did.

Not worth the money. For its large size, it doesn't hold much. Freezer is too small and it makes very little ice. Had to get an extra refrigerator for the garage.

Do no waste your money on Sub-Zero water and ice maker. We inherited a Sub-Zero when we bought our house and it was 30 years old. About 3 years ago it started to have issues so we decided to replace with another Sub-Zero since our previous one lasted so long and "upgrade" to the water and ice maker. We just assumed that Sub-Zero would be top of the line for everything. WE WERE VERY WRONG.

This refrigerator keeps food perfectly and longer but is very expensive, almost three times the cost of another refrigerator, and has no bells and whistles for all that money. No ice or water in the door.

Have had this built-in SubZero since 1994 and it has been an exceptional refrigerator/freezer. Last year it finally needed a new compressor and of course there was no more R-12 refrigerant to be had so had to pay for not only a new compressor but R-22 refrigerant too. Still an outstanding refrigerator/freezer.

One of my best purchases while piecing together a new house, great craftsmanship, well-made. Good price for it all. Needs better air filtering though.

I have so many problems with my Sub-Zero (700tf) I have lost count. I had to replace the compressor last March and now it's April a year later and I think I have to replace it again! The new compressor has a warranty of one year and I'm just a month past that! I feel I'm at a loss because the freezer is built into a wall and I don't know how to replace it with a different brand that would fit. I called the closest repair shop that works on these and since they are an hour away they charge $125 upfront to come and see what the problem is. Very disappointed for the money to buy one of these. Oh, and we were the first owners of it and have only had it since December 22, 2009!

New Subzero side by side - Very good looking and apparently well made. It was installed Saturday. The instructions say it takes 24 hours for ice to be made. The next day I tried to get the ice container out to see how much ice was made. The door does not open wide enough to pull out the container. I had to maneuver it a few different ways to finally get it out and then to get it back in. I called the service department for the selling company. He said there is no adjustment and it is a common complaint. Extremely stupid.

I am submitting this review because so many others have been negative. We bought our side by side Sub-Zero 690 late in 1999 and it is still going strong. we have had repairs under $500 in that time frame. We are looking to replace it only because we are redoing our kitchen. The service person who was out a couple of years ago said that they often see Sub-Zeros work well at age 30! We bought a double wolf oven a couple of years ago just because we have had such a good experience with Sub-Zero, Having said that many people have also suggested that the newer appliances are not as reliable as older models.

We have had constant problems with our 2 Sub-Zero Refrigerators and 2 freezers. I have lost track how many times the Sub-Zeros have been serviced and parts replaced. We maintain it and clean out vents etc so we take good care of them. It’s just a poorly made product. When I tried to call the corporate headquarters, I could not get anyone on the phone. Avoid at all costs or you will be paying for repairs on a yearly basis.

Joe the refrigerator repairman was excellent in guiding me through and teaching me how to connect the water hose to my refrigerator. He even showed me how to turn on the water valve for the refrigerator to work the water and ice dispenser. I not only recommend him for his excellent job, I will order the Sub-Zero refrigerator again and continue to contact Sub-Zero for upcoming repair.

We purchased all Sub-Zero/Wolf/Asko kitchen appliances several months ago through Ferguson, both supposedly reputable American companies. The Sub-Zero promotion gives the customer the choice of several free smaller appliances (i.e. toaster) and a $1,000 gift certificate in return for buying all Sub-Zero products. In order to redeem from Sub-Zero we had to submit a redemption form, proof of purchase, serial and model numbers. We submitted everything requested online, as requested by Sub-Zero. We waited several weeks and followed up. We were informed a claim was never made. We resubmitted everything again and again we informed the claim was not received by Sub-Zero.

I called the Sub Zero Customer Care 800 line today for they said "Ask us Anything Anytime". Unfortunately that is not the case. After hearing the repeated message "someone will be with you" I got a person that basically knew nothing. In fact she told me to call on Monday to the same phone number and ask for a "product specialist". I think they need to change their website and state that no one is available on Saturdays that is knowledgeable. Fortunately the problem is only one of not making ice, so it can hold but if I had an extremely pressing problem, I would expect far better. This Sub-Zero is 7 years old and was $10K.

Purchased our Sub-Zero and Wolf. Freezer gasket would create vacuum seal making it hard to open which is good, our fridge side never did that upon opening. He replaced the freezer side gasket with a bigger one to line up the two doors because the fridge door stuck out more than the freezer side, the problem is now neither side creates vacuum when you close it and try to open it again, which tells me that neither door is sealing properly, also ice and frost is building up in my freezer. Plus I conducted three other tests and the seals on both doors failed all three tests. So I had a professional come out to fix the problem and he made it worse, now my compressor runs a lot more and I noticed the vent above is hot and it never was before. We had problems with our oven shutting off on us. After three different servicemen the problem is finally fixed, but now one of the stoves igniter keeps on clicking even when the stove is off.

My first Sub-Zero was a model 690. After numerous problems And having to threaten the manufacturer they finally replaced the refrigerator/freezer. The problem with the first one was with the icemaker and they couldn’t repair it. Now we have a model 695. The compressor has given us many problems. Finally A month ago we had a new compressor put in. Even with the warranty we still had to pay $765. Now it’s been a month and a half since the new compressor and on Christmas morning we discover that the refrigerator is back up to 60°. What a nightmare. All our food is wasted. I really don’t know what to say. Other than the Sub-Zero’s are good looking but very unreliable. I called up the company who is an authorized representative repair facility for Sub-Zero to get this taken care of. Time will tell!

The ice makers are the worst in the industry. We paid extra for the door mounted ice delivery system and quickly learned not to use it due to overfilling and with its location you cannot visually observe it or water filling without bending down to a height of 4 feet or less. Ice maker clogs regularly requiring removal of icebox to clear. Buy a less expensive refrigerator and be much more pleased. It is overpriced by a minimum of 2x.

Don't bother to purchase this unit - after 13K and 3 years the ice maker freezes up and the compressor is gone - terrible customer service - when you spend this type of money on a product you would think that it would last more than 3years. Repairs are outrageous and it is still not fixed. Stay away.

My fridge (BI36U) cost nearly $10,000 and is falling apart after just three years. I feel so ripped off. What the heck happened to this brand? My in-laws have had their Sub-Zero for decades and have only had repairmen come out recently. This company is coasting on an old reputation that is just not true anymore. In the time I've had it, again less than three years, repairmen have had to come twice. One is here right now which is what has inspired this lovely rant! And like others on this forum, I've needed to do various things myself, like emptying my entire fridge and sitting there with a hair dryer to get the ice inside to melt.

I purchased both Sub-Zero refrigerator and Wolf 48 inch oven in 2008. For past few months the Wolf oven wasn't working right and would take longer than usual to warm up and I didn't have time to call for service until my Side by side refrigerators stop working and everything melted. I panic and didn't know what to do and how expensive would be to fix it.

When we decided to renovate our home in 2003, we had limited space for a kitchen in our small urban home. With space being at a premium, we decided a big boxy-style fridge would just not work, so we looked into buying a Sub-Zero. We cook a lot, and buy lots of produce at our local farmer's market, along with many condiments for making lots of styles of food. We needed a fridge that was not big, but not small either. We ended up buying a used 550 off of a refrigerator repairman for $2,000. He had refurbished it and the price included a 1 year warranty. My husband built a cabinet especially for it, custom door panels, side panels, and matching cabinet above. It looked great, just what we needed. We loved the shelves, the two egg trays on the door, the deli drawer and the ice maker.

We've only had our wine cooler for 3-1/2 years. It was not inexpensive... $7000 or so. I would have expected many years of good service. So, the bottom unit just failed... called in a local service company to repair. It's past the 2 year warranty, and it's not a covered 5 year warranty item. $275 to fix. Three weeks later, the top unit failed. Waiting to hear what this will cost me. Oh, and the only authorized Sub-Zero service company for South Florida is in Miami, over 80 miles away. Very disappointed. I have other Sub-Zero appliances, which I'm questioning now, expecting them to die soon. I will not consider Sub-Zero again, nor will I ever recommend to friends and colleagues.

This is the second time my Sub-Zero failed. The last time it was the compressor for over $800. I won't make that mistake again. I can buy a new fridge for much less. My ice maker has been frozen for two years. I am tired of using a hair dry to melt the ice blockage.

Sub zero built in refrigerator - Would not recommend these pieces of junk to my worst enemy. Have had two service calls at over 600.00 each and the parts were still under warranty. The drain hose freezes constantly and has to be thawed, a design defect for sure. I'm ready to take it to the dump where it belongs and get a fridge for less than I pay for servicing this one. I know where they get the zero in their name from. I would give them a zero star if it was available.

I am very dissatisfied with this product! We bought a Sub-Zero when we built our home less than two years ago. The ice jams up nearly weekly, the freezer ices up and the dispenser leaks! We paid several thousand dollars for this because we wanted an high-end kitchen. What a mistake! Before this, we had a Kenmore for 20 years and never had a problem. Don't buy this product!

Sub-Zero 501 F - Freezer is an absolute piece of junk. The compressor had to be replaced twice. Had to throw away a lot of food. I have had service work done four times on it to make ice. The water line to ice maker freezes after 3 weeks & I have to thaw the whole thing again and again. What a nuisance. I have had to buy a counter top ice maker & use trays & buy ice to deal with the situation. My inexpensive refrigerator with freezer in the basement works better. I have a $100,000 kitchen & am stuck with SZ garbage freezer & a like kind of refrigerator. IF YOU WANT TO KEEP YOUR SANITY, DO NOT BUY A SUB-ZERO ANYTHING. What power consumption. The units run day & night--NONSTOP.

It looks pretty good and cools great but within 3-4 yrs. we had to have compressor replaced. Since it was under warranty that was covered but we had to pay over $200 for service man's work. Not pleased w/ stainless steel exterior - no such thing as "no fingerprints". I got this as showroom display & that price was still too much for the quality. NO I would not buy this brand again.

Sub-Zero refrigerators are made of high quality materials but suffer, as do many modern appliances, from poorly conceived computerization. Our freezer hasn't consistently gotten cold enough to make ice for 5 years. We've had to get ice from our cheap basement refrigerator. Multiple parts and $1000's in repairs have not permanently resolved the problem.

I've had my Subzero model 550 since 1994, when we remodeled the kitchen in our antique home. A 24" deep space between our cabinets and wall, with brick chimney behind, created the perfect slide-in location for our cabinet-maker to frame the 36" space for it. My repair records show numerous visits to fix and ultimately replace the ice maker, unfreeze the water line, replace the fan motor, and even to change the freezer light bulbs when they froze and broke off while trying to replace them. In the past few years, I've seen condensation and mildew appear in the dairy compartments where I store butter and cream cheese, and the magnetic door gaskets have developed mildew in their accordion folds. The icemaker compartment has been freezing the ice into solid blocks, indicating a leak in the line.

I purchased a new house with a new Sub-Zero 48" built in counter depth refrigerator with matching cabinet fronts installed. I had routine maintenance but to no avail. I have so many bills that total well over $10,000. Every time I had an issue it cost over $1,000. I also have a Sub-Zero at a beach condo. Same thing with that unit. I gave up fixing the ice maker and was forced to buy ice trays and make my own ice. How sad! I have two GE refrigerators one at each place, and they save the day when the Sub-Zero fails. I have never had a service call on either GE. That tells you all you need to know. Sub-Zero's have a reputation but we need to warn people that reputation was never earned! Don't buy a Sub-Zero. YOU HAVE BEEN WARNED!!!!

I guess I have been one of the lucky ones if you want to call it that. I have had problems over the years but no big expenses. Both the refrigerator and freezer controls went bad at different times at about 7 years. I ordered and replaced them myself. I always had problems with refrigerator freezing. Can't tell you how many times I had to thaw that out. This is a poorly designed unit and I probably put up with it for too long. Finally the freezer failed. I think it was the defrost timer. Not wanting to put any more money or time into it I decided to replaced.

Bought a new Pro 48... the top of the line with glass doors on front. Not even a year, total failure do nothing but throw away thousands of dollars in food. Spend $17,000 on a fridge and the best they can do is "possibly fit you in next week... possibly!" Do yourself a favor don't even consider Sub-Zero. They are not set up to be customer-friendly nor they at a min. honor they warranties.

Useless pieces of crap. So poorly designed no one can repair them. I sadly jokingly tongue in cheekily call ours the 10000 dollar ice box because I rely on the working side freezer compressor to create enough ice to place in the refrigerator side to keep my meat cool. If it were not for the dual compressor design I would have long ago shoved this 685 piece of crap up Sub-Zero ** and I literally live less than one-half mile from their main headquarters in Madison Wisconsin.

WARNING!!! Don't buy this junk! It's not worth the money! Warning!!! Do you know that SUB ZERO need to be cleaned every "3-6 months"? For a refrigerator costing this kind of money, it is UNACCEPTABLE to have so many problems and issues. My first unit was purchased in late 2011. It took over 12 service calls and being persistent for Sub Zero to recognize and admit that there was a design flaw and replace it with a new one. After just three months the new one is making a popping noise. I had 3 service call and the technician can't find out where the noise is coming from. I've had Samsung and LG for over 12 years without cleaning and servicing that still runs great. SUB ZERO should be ashamed of the crap they put out.

$10K Piece of Junk. I was inspired to write this review after my Sub-Zero, appropriate name as on a scale from 10 to 0, 0 would be too high a ranking, refrigerator failed for the umpteenth time. I would never buy this brand again.

I purchased the Sub-Zero (along with other Wolf Products) from a local dealer in Atlanta (Guy Gunter Home). From the very beginning the ice maker has never worked. The best part is after Guy Gunter installed the refrigerator, they have refused to service it. Their justification is it produced ice for one day and then quit... Not a faulty product but a "service issue". Sterling has been servicing the system (on my 3rd repair call since November just for the fridge water doesn't work now). Stay away from Guy Gunter Home and there are some issues with quality at Sub-Zero. This is the 3rd house I have had Sub-Zero/Wolf appliances and the first 2 experiences were great. I am definitely disappointed. We are having other issues with the Wolf ovens...

I read the reviews on this refrigerator before buying, and didn't take them serious. But please take this SERIOUS! Love the fridges, but the ice dispenser sucks!!! You better have a great back for bending; cause you'll be picking up more ice on the floor than falls in your glass!

6 years after buying a Subzero refrigerator/freezer unit, the condenser quit working on the freezer. Contents thawed for 6 weeks while away. The poor design of the freezer drawers allowed the juices and blood of the meat to drip through the air flow holes, into the motor, onto our wood floor, into the subfloor and under cabinets. We spent a week trying to get the smell removed. It was unimaginable, contractors getting sick upon entering the home. Ozone units had to be placed to kill all bacteria in the home. This disaster ended up causing thousands of dollars in damage, not to mention we have to replace the unit. Next time we will research design better and not buy according to the brand!

Extremely 10x in the disappoint level of these products. First delivery, fridge was broken. Took over 2 weeks to get another unit. Second delivery, fridge had a broken main computer panel. Had to call for service tech. Each time new holes drilled in our custom kitchen cabinets. If things couldn't get worse, freezer does not produce an even acceptable amount of ice for a unit and price paid. I get about 2 cups of ice every 24 hours. Guess I will have to buy ice at the grocery store each week for the rest of my life. Sub-Zero reply, "Well it's just not an ice producer." If I had known that (living in Atlanta, as hot as it is most of the year) I would have never considered this product. I'm missing my Kitchenaid right now.

There are many things we like about our Sub-Zero, but the interior filtered water server is so slow that we must keep the refrigerator door open for an entire minute to fill one 6-ounce glass of water. We bought it new in May 2014 and it has been slow like this from day 1. It is inefficient and environmentally unsound. The extra cost for this feature and the plumbing for it was a waste. Purchased from Kitchen Solutions in the Bronx.

Sub zero 6 burner gas range - I am very disappointed with my stove. This stove is absolutely not one to be used on a daily basis. I have had multiple problems with it back and forth. I feel as if I was given a defective range. I tried turning my oven on and I heard a pop. My oven light still works but the red light above the oven knob is flashing. When I turn the oven light on it makes a buzzing noise. My subzero 6 burner gas range smells like gas now when I turn the oven and after using my burners and turning them off it smells like a gas leak.

The refrigerator needed repair after repair and the repairs were incredibly costly. The refrigerator always had condensation on the rear wall and the interior rusted. The ice maker only worked intermittently and would leak water onto the floor underneath. I do not have a receipt as I bought a new house and the Sub-Zero refrigerator came with the house.

Owned 550 Sub-Zero since 1994. Many, many repairs over the years. New compressor, evaporator, fill line for coolant, etc etc. If this had been an automobile I would have been protected under the lemon law! You can say I owned it for 24 years, but I also paid over and over again for this refrigerator... Thousands of dollars in repairs and beware of repair companies that are NOT Sub-Zero certified. Looking to replace now with KitchenAid, but not hearing good things about them either.

I am on my 3rd Sub-Zero all different models. I didn't get three because I am stupid but because of buying different homes and having them there. Each time it was a brand new home. First home, ice maker died twice and the freezer compressor died. Put fridge still operating in garage. Second home ice maker also died and the line to the ice maker leaked into freezer insulation which froze. This caused condensation on side wall which leaked on hardwood floor. Fridge moved to basement, freezer turned off. Current Sub-Zero insulation on fridge door came apart at bottom leaking water on floor. Unit 7 years old and I am currently dealing with it. Next time I move if the home has a Sub-Zero I will not buy the house.

I purchased a new Sub-Zero refrigerator 5 years 3 months ago. My extended warranty ran out three months ago. I am now told that I need a new compressor, a $1,000+ repair! This was a very expensive refrigerator to begin with and I had assumed I was buying the best and most reliable appliance. I am very upset with this Sub-Zero. I have never in the past had such troubles with my fridge. :-(

First Sub Zero had to be replaced after a few months because of the flooding on floor and issues with doors. Second one already had three compressors and two fans replaced. Ice section freezes every month. I wish I could lift this fridge and hurl it out to the dump. Calling the repairman again tomorrow. Warning -- do not purchase any of their products. You will be sorry.

We purchased our Sub-zero built-in refrigerator with the idea it would last. The interior compartments are nice and food does stay fresh. That said, I would NEVER recommend the ice maker in the door model. The ice spits out at an alarming velocity and only works about half the time. We chose the wood panel doors and they started to peel and split within 2 months of installation. The repair took weeks and the doors have started to peel/split again. We are expecting sub-zero repairman today to check for possible leaks. The refrigerator cost more than 500 to install and the leak has been there since installation! I would not choose the same model again. I have been forced to stay home waiting for numerous repairmen, made numerous calls, and complained to the dealer more than once. Ours may be a lemon, but it has been a costly mistake.

Sub zero had not been keeping food cold as apparently coils were leaking. Sounded like a new coil system was needed. Parts ran under $400, but labor was over $700. Repairman was here 2 hours. He is not a surgeon, so that is ridiculous. I guess because a new one is so expensive they know you will have old one repaired. What a deal.

We have a 36" sub zero side by side. We purchased this one to replace a 20-year-old sub zero 36" fridge over freezer drawer unit. It keeps food so fresh, it's crazy. The old unit had some issues with the ice maker and air compressor, but it was 20 years old. This new one works great. We have had it about 3 years and the only issue is that the fridge drain to the pan gets plugged and it makes the fridge very difficult to open (pressure from inside). We now know how to fix this ourselves, so we do this service about every 6 months. Do expect some repairs, but amazing appliance.

We purchased a floor model Sub-Zero refrigerator with bottom freezer. After a month we realized that it had a slow leak from somewhere (still not identified where it came from). This leak damaged brand new hardwood floors and leaked into a brand new basement requiring drywall repair and machines to dry everything out. The authorized appliance repair technician called Sub-Zero, put me on the phone with them and they authorized a new refrigerator on the spot. The leak was discovered Tuesday morning and by Thursday night I had a brand new refrigerator hooked up. I am waiting to hear back from Sub-Zero's liability department about getting my floors and repairs paid for.

Our Sub-Zero refrigerator was install new in 2000. The first two years it worked fine. Then we noticed that the gasket on the door was sticking to the frame of the refrigerator compartment. We thought it was poor housekeeping not wiping the bottom off the reefer compartment. Replaced the gasket on the door. Within the year the same thing occurred. Large puddles of water appeared every morning on the floor in front of the fridge and the bottom of the compartment was a rusty looking mess. Called the local authorized repair, which is also the company where we bought it, and ordered a gasket. We told the repairman about the morning puddle and he measured for the gasket. He told us there was another problem. There was a leak in the condenser coil and ice was forming inside the fridge on the back wall. Ice forms, ice melts in the defrost cycle, puddle on floor. Seemed pretty straight forward.

On our 650 [lower freezer drawer, upper fridge] freezer stopped cooling on and off for 6 months; first indication no ice. Then you will see ice buildup on top drawer and roof of freezer. Sub-Zero has covered most of the costs on labor diagnostics and parts. We paid for defrost board, icemaker and some labor cost us about 700-900. What happened this last time was my daughter left the drawer ajar and it stopped cooling and producing ice. Last time it did that; local tech said to call Sub-Zero cust service.

We are on our second Sub-Zero refrigerator. The first one leaked water into the insulation and caused a massive mold and failure problem that Sub-Zero claimed was caused because the government would not allow them to install something that would keep this from happening. They replaced the refrigerator with another and tried to charge me $1000.00 for it. I stood my ground and they finally backed the warranty as stated, but told me I was going to be "put down in their records". The second refrigerator also had a massive failure about 2 years later and could only be serviced by Sub-Zero contractors. I was charged $50 for travel from to my house for the service because they said I lived so far away from their office although theirs was the closest around. They had 12 other customers that day that they also charged! It cost me $500 to fix the leak in the coolant.

Evaporator leaking. Food warm. Appliance company recharged unit several times before I could get a replacement evaporator. What a nightmare. I would not recommend a Sub Zero. It was broken for over a year. Sub Zero, finally sub zero gave me an evaporator. The technician with Ace Refrigeration in Conyers, Georgia was wonderful. I was finally satisfied. I would say if your in Atlanta, Georgia and need sub zero repair call Ace at 770-905-2278.

Purchased a 48" Sub-Zero refrigerator/freezer with ice-maker in door along with a 15" under counter wine fridge. Both units are HUGE disappointments! The 48" is so poorly designed. You need two hands to dispense ice from the door...that is...when the ice maker is not inoperable due to the ice freezing in one big clump...the WORST design ever. This is the first ice dispenser that I've had to use two hands to operate...one of many pathetic design flaws. For such a huge fridge, the interior space is ridiculously small.

We purchased our SubZero 550 in 1994 and have had service on it twice already and I have also replaced the door gaskets once and the door hinges 3 times. I have also replaced the solenoid valve for the ice-maker twice. One of the service calls was for icing up in the freezer and they installed a (replacement?) heater element. Now it is icing up on the left side of the refrigerator, but at this point I do not know the cause of the icing. Defrosting it has not solved the problem as it just ices up again in a month or so. I have never owned a refrigerator before that required service, but now that I own a ridiculously expensive one, it constantly needs repairs.

If I ever come back in another life, I want to come back as a Subzero Authorized Service Dealer....this is a license to steal. Having discovered that I had freon leaks in the evaporator coil and a bad compressor. I was quoted $2346 to correct. In addition, the ice maker wasn't functioning and I was told a replacement unit would cost another $300. Fortunately, I found a reputable firm which replaced the compressor and coil for $1177 and fixed the ice maker, WITHOUT needing a replacement. If you're in the same spot I was and want the name of the "good guy", I'll be happy to provide.

Subzero 700 TC bought in 2008 - I am waiting for Subzero repairman and I hope that he will fix it. The bottom drawer (ice maker) was covered by ice and I was not able to close the door. Called Subzero and was advised to remove the drawer and melt the ice with a hair dryer. This is what I did last night. After removing ice and drying the drawer I inserted back the bottom drawer back to discover this morning that water is leaking again and forming ice. Removed the drawer again, placed a towel to collect water and put a mayonnaise jar to keep the switches pressed so the my food in the upper section will be cold - yes it is. Every now and then I have to wring the towel but there is no ice and the bottom is slightly wet. I am very, very ANGRY!!

I have two 550 Sub-Zero next to each other since 1997 and have had expensive repairs done about 4 times by now. Today, I have another new problem which I know will cost about $1,000 again because it seem to be the price I paid each time the company who has the monopoly here in LA seem to charge. There are, in fact, only 2 companies in LA that can service Sub-Zero because they are the only ones getting the parts from them. Is this normal?

I worked for a service company that installed the Sub Zero product line. We were a Factory Certified Installer. We were even included in their training video. About 3 years ago Sub Zero / Wolf came up with the Factory Certified Service. In Wisconsin they took away the ability of all small service companies to service the product line in warranty. They went to 1 service company in southern Wisconsin. So, the long term part of all of this is that any small business trying to work on the line will be forced out before they can even start. Good Technicians are hard enough to find but, to not allow small businesses to survive is just wrong. Sales drives this company not service. Our business was closed due to our disagreement with a salesman. They clearly stated that, as the only way we could come back is "If the salesman would approve it". I would not recommend a product line that limits the number of servicers, this will only increase the price of repairs.

I thought I was alone, but after viewing the other reviews, I needed to make a comment. We moved into a home 4 years ago with a beautiful kitchen and what we thought was an upscale appliance; our subzero 500 series. This refrigerator is very nice looking on the outside, and that is where it ends. The freezer drawer rusted, and has been replaced twice. The humidity setting is high, causing mold. We too have been experiencing the ice and water issue on the bottom behind the vegetable drawers. We have also experienced this water leaking down into the freezer, causing the freezer door to freeze shut. The water has also leaked onto the floor beneath, causing water damage on the floor, as well as the ceiling below. We have had numerous repairmen out.

If you think this brand is expensive when you buy it, just wait till you see all the repair bills. We put a Sub Zero in our home in 2006. Every year it breaks at least 2x. The fridge gets warm. In addition, the ice machine stops making ice and needs a repairman on average of an additional 2-3x year. Avoid this brand at all cost.

This Subzero was installed in 1997 at a cost of $4800 (fridge on top, freezer on bottom). We moved into this house in 2001 and I wanted to bring our brand new side-by-side from our old house with us, because I had a suspicion that the subzero brand was poppycock. My wife and her stupid women friends were smitten with the brand, gushing at the "Subzero" stamp as it was a Greek god. Give me a break. I wish I could have shown her the consumeraffairs.com reviews posted here and sent this piece of junk to the scrapyard like I wanted.

Sub Zero Wine Cooler - I bought this beautiful unit 3 months ago. The lighting on it has never worked. Service men keep being sent to my house but never fix it. They order parts which are always on back order. Extremely frustrating. I bought this at Big George's appliance in Ann Arbor. They do not help, even though this never has worked properly from the beginning. Very disappointing, especially since it was so expensive.

Interior lights went out yesterday. Today no cooling. Had to throw out ALL food. Only once service place in my area. Have to wait until Tuesday! Funny, but freezer works fine. Unit is @ 12 years old. Many things went wrong after purchase... Of course none were covered under warranty. Nothing is covered. Really sick and tired over the years. Have had numerous friends starting to do kitchen renovations who like the look of my subzero. I tell them absolutely not to do it. Research other companies and research reviews.

Purchased large built-in refrigerator in 2010. From very beginning, water flow was very slow. I was told that that is how Sub-Zero works. Did annual maintenance. Finally, Ice broke. I have spent about 1000$ on repair, replacing the Ice maker and water valve part and labor. In addition spend 450$ on plumber to check waterline which was ok. They are working on it for more than 3 months now. You can not get maintenance contract on it. Now I know why it breaks down very frequently and repairs are very expensive. Nearest dealer is 40 miles away from my home and approximate cost is 250-300$ just to come and look at refrigerator. We bought this refrigerator because of its name and my husband wanted it. Wish I knew all these problems before I made purchase.

For the most part, I am happy with my Sub-Zero, purchased 10 years ago. When it is running, it's great. When it has a problem, you are in for big $$$ for even warrantied repairs, and it could takes weeks for repair. I have replaced the door seals twice. Rust spots are beginning to show on the drawers. Recently the refrigerator compressor went out and the labor only cost for the less than two hour repair was $650 plus two service calls (one to diagnose) of $150.

I have a 690 model purchased new in the year 2000. Since that time, I had about 17 service calls all related to the freezer side. It's always either no ice or water leaking underneath or the freezer freezing up so bad that I can't open my 2 bottom drawers. I've spent thousands replacing every part there is in the freezer. Many of the same parts were replaced over and over. I am now waiting for the repairman to replace my drain heater for the 5th time and of course that bill will run about $400. I called Subzero many times and the best they can do is to give me a better price on a new one.

I spent over $35,000 for my sub zero/wolf kitchen appliances 4 years ago. I have been unable to get a replacement filter for the freezer ice machine, part #7023811, from sub zero for the past 3 years. It is always out of stock every time I have checked and I was told they have problems with their supplier. I cannot understand why Sub Zero has not provided a solution. After all I purchased what I thought was top quality appliances, only to find their support after the sale on something so simple is totally unsatisfactory.

SUBZERO customer service resolved this issue for me on the phone, they did reassure me that they are behind their product, and they were much more clear and certain about what they say to me than the local dealer I bought it from. I am still waiting for the new fridge.

Our Sub Zero, installed when we built our house in 1982, is now 32 year old. Over the years, it needed ONE service call for a recall on the evaporator and has functioned without incident. I did overhaul the unit in 2005 with some new interior shelves, parts and replaced the door seals which typically start to lose their ability to seal. Now the unit has a freon leak in the refrigerator which is NOT practical to repair and R12 freon is becoming scarce and expensive. So it's time to say goodbye to a great performing appliance. But, I must say, over the years I've called Sub Zero a few times to ask questions about the unit, and their customer service has been exceptional. They finally found a good local service company in South Florida which has also been excellent - KENCO Service.

Our Sub-Zero freezer grew an 8 inch deep ice pack into the drywall behind it. When we purchased the home we noticed dripping water underneath the freezer side. When the repairman came to take a look he pulled and pulled and it took him over an hour to pull it out just to see what the problem was. He thought it had been screwed into the back wall, it was so hard to get out. Finally we all heard a huge tearing noise and it finally came out. We were all shocked that it had grown an 8 inch deep 14 inch circular ice pack through the dry wall behind it and into the drywall from the coat closet on the other side of the wall. Even though it was under the time limit for the warranty, Sub-Zero said it was not transferable to a new owner. The repairman plugged up any holes where anything entered the back of the freezer and said that should fix it.

When a Sub-Zero Fridge goes on the Fritz, it's takes quite a few coins to have it repaired after the 12 year warranty expiration (for us that was 2010). Problem was a slow leak in the Coil that the Repairman knew about without even seeing the fridge. In 2005, Sub-Zero corrected a design flaw in the Coil caused by welding three different types of metal (new coil is just one piece of aluminum without any welds). Too bad the refrigerator companies are not required to recall defective items while they are still under warranty (repair cost = $720.45, replacement was made in less than 1/2 hour).

We wanted a Subzero refrigerator for our remodel. We also put in a Viking Pro double wall oven. The oven vented where the dials were located and over the use of the oven, I could no longer read the dials. The oven never heated properly and a few months ago, it started on fire. Fortunately my two year old grandson yelled to me that there was fire. We decided to skip the high priced replacements. All of our friends shared the problems they have had with Dacor and Wolf. We spent our money on GE and maybe it will last as long as my grandmothers.

I've been in my home 3 years and it has a sub zero 600 fridge. A plastic track in the freezer broke last year. No big deal - we went online, ordered the part for $35 dollars and replaced it ourselves. Now, another plastic track in the freezer broke but I can no longer order parts myself. We have to use an authorized service provider. The cost: $90 for the part, $70 for labor to fix it and $110 for the service charge. So net/net, my cost went from $35 to $270 in one year. The service guy told me that this was the cheapest sub-zero call he's ever made. What a racket. DON'T BUY SUB-ZERO.

I've been in contact with the company for almost THREE MONTHS back and forth with my mom's nightmare situation. My mom has a 1999 Wolf range that she believes she purchased around 2004. A few short years into owning the range she requires MAJOR repairs roughly costing her an additional $1,000 on top of the purchase price. She was told since it's a HIGH END ITEM it costs money to repair. I've been in contact with the company for approx. THREE MONTHS and we are STILL dealing with this nightmare. My mother, who's 70 years old, has been complaining everyday about not being able to use her range. I was told from a SPECIALIST that if she can't afford the maintenance that comes with these high end ranges that she should consider something different (cheaper).

I just purchased my first home in Peekskill, NY. The kitchen had an old Sub-Zero refrigerator that needed service. I made several calls to the Sub-Zero/Wolf headquarters 800 toll free number and to the nearest Sub-Zero repair center in Peekskill (my Sub-Zero was built in 1987, model # 3211RFD). Both the Sub-Zero headquarters and NORTHEASTERN APPL SVC INC in Peekskill would not help me in providing a service call to my house on a weekend. I was told by the person who answered the Sub-Zero headquarters 800 number, that if I could afford a Sub-Zero, "I could afford to have someone at the house during normal business hours."

When we could finally afford to build a new home I insisted that I must have a Sub-Zero refrigerator/freezer. What an idiot I am! Not only is the freezer cramped, everything I put in it from day one always gets freezer burn! When I contacted the company early on while it was still under warranty, they informed me that I didn't have the setting for the freezer cold enough. Strange, it was at the setting recommended in the owner’s manual! Then I started to notice black mold between the shelves. Even though my unit was still under warranty, this was not covered! Really!?! Such a disappointment, shame on you Sub-Zero. I totally understand why you don't monitor this consumer affairs site, you would need a full time employee to answer all of you dissatisfied consumers. Burned once, never again, and I am always sure to tell everyone that asks me what poor quality this overpriced cooler is!

Ice maker has never worked...died...replaced and never worked again. I won't be back. I'm taking them to small claims.

We spent the price of a new car on this Stainless Steel Nightmare. Every 4 months the drain line clogs and pours water all over the floor. Sub Zero has their approved service people here in LA, if you don't mind waiting 2 or 3 days for them to fit you in, meanwhile water will be pouring all over your floor from a refrigerator that is less than 1 year old and cost as much as a new car. Your only option is to keep paying a local and reliable company on your own to come out and keep blowing out the hole at the bottom of this thing that clogs up with mold and sludge. No, we never spill anything in our refrigerator, this occurs all by itself no matter what you do. Our amazing service guy we pay for on our own on our brand new unit says they just started making the drains too small. What a nightmare.

We have a Sub-Zero 610 refrigerator built in 2002. The evaporator coil has been replaced twice because of freon leaks. The first time, parts and labor were covered (within 5 years of purchase) and this was in response to a recall. The second time was diagnosed after the unit continued to lose freon. While parts were covered, there was a $400.00 service charge. We also had to pay $95.00 for a freon top off while the problem was being diagnosed. The technician tells me that Sub-Zero had a problem with copper evaporator coils during the time frame prior to 2002 and now uses aluminum coils. The first time the coil was replaced, a copper one was supplied by Sub-Zero, which also failed. Now we have an aluminum one and only time will tell how long it will last.

We have a Sub-Zero side by side which we bought new in 2000 and it has worked for 13 years flawlessly. Love it. My mother had similar experiences for many years with Sub-Zero refrigerators, so we wanted to purchase Sub-Zero if possible. We purchased a floor model Sub-Zero freezer - at a considerable discount - a few years after the side by side. Sub-Zero informed me that the display model freezer would have a warranty shortened by a year. Right from the start, I had repeated problems with the freezer not staying cold.

I installed my Sub-Zero 650 in 1999. Although I see others have had many problems, mine was trouble free for the first 10 years. Then, like others, I started to get accumulation of ice behind the vegetable (crisper) drawer. Initially, I needed to chip it away once a year, then every six months and finally once a month. I see on several forums that people have a heater installed to prevent the build up of ice and I am just astonished that some people find that an acceptable solution. Putting an electric heater INSIDE a refrigerator seems a stupid waste of energy to me.

I noticed that my refrigerator side is not cooling and the service light is blinking and the temp stays at over 45, so I called a local authorized according to their web site and they sent over a technician. I mentioned to him that this is the second time in 1 year that I have had this issue and the last time, the prior technician said there was a leak and he fixed it and added Freon, so I assumed the same situation this time, but the new technician said the issue is the condenser fan and it had to be replaced and did not even bother checking anything else. He asked for authorization to replace the fan for $477, so I did and he replaced it within an hour.

We have model 590 and over the years have had multiple service calls always by K&N Appliances of Houston, an authorized service company. Many thousands of dollars spent. Every time, a service call fee was added to actual parts and labor cost. Two weeks ago, the cooling box started icing, and we called K&N. The technician told us there was a freon leak and recommended to replace the condenser coil, which he did, for $850. The job was performed by an intern while the tech sat out in the truck. An hour later, the intern left.

We've had our Sub-Zero for nearly 11 years and have had 3 breakdowns. First problems were with the compressor coils and now the ice-maker has gone kaput. We've spent about $800 in repairs, called Sub-Zero to complain, but the company doesn't seem to care. One repairman told us our year was a "lemon" year for Sub-Zeros, but the company denies this. All I know is that our refrigerator is a piece of junk - but looks great! - and we're not putting any more money into it. Will look for a competitive, more reliable brand.

I just experienced my third, expensive major repair with my Sub-Zero Refrigerator in the past eight years. This time it was a compressor motor for $350 including labor. Last time it was a condenser coil with about $400 for labor plus a double charge for the part. I am 70 years old and have never ever once experienced any problem with any other refrigerator. Avoid these and Wolfe ovens like the plague. My Wolfe oven has had three major repairs and is on the fritz again. It seems that it cooks its electronics along with the food.

A lot of places in Livonia/Lakeville/Geneseo, NY sell Sub-Zero Wolf refrigerators, but no one services them, and believe me, the Sub-Zeros need a lot of service. The company certified appliances out of Canandaigua services them, but they charge too much, don't answer their phone, and don't call us back. I called Sub-Zero direct but they weren't helpful, and the service people that I called are out of the area stated. They do not service this area, but when Sub-Zero called them, they stated they would service the area.

I was initially very upset when my Sub Zero fridge died after only 12 1/2 years. Needless to say, it was very expensive. But the Sub Zero people stand behind their product, and I am over the moon at how customer relations treated my situation. I love my Sub Zero and it adds value to my home and to know now that if there is a problem, the Sub Zero people will resolve it in a timely and fair manner makes me very happy. This is a beautiful refrigerator! Thank you Sub Zero!

There's something about a flaw in the design. It is a 700TCI. Because I live in a Manhattan apartment, I have few options. It's also a built-in. I can't understand how such an expensive fridge can die in such a short time. My cheap GE dishwasher was bought at the same time and it's working fine. I'm distressed because there are few options. I probably will have to buy another one and I am completely disenchanted with this product. I'm really unhappy.

I have had numerous problems with two Sub-Zero refrigerators over the past few years. In calling various companies I have used in the past in an effort to get a competitive price on repairs, I have found that Sub-Zero has, of recent, restricted my choices considerably. In essence, Sub-Zero has created a monopoly by restricting many service companies and parts suppliers to only those selected by Sub-Zero. As a consequence, Sub-Zero now substantially overcharges its customers for parts and will not allow a competitive free market regarding parts and repairs. Their prices have become exorbitant and have amounted to price fixing. The end consumer is now at the mercy of whatever Sub-Zero wishes to charge and they now allow their chosen few service companies to charge non-competitive price fixed rates, sometimes exceeding $200 to $300/hour for repairs. I am being damaged and hurt by this illegal price fixing policy.

The Sub-zero refrigerator/freezer was purchased 13 years ago and the following problems have been noticeable for the past 3 years. Because of the economy and unfortunate circumstances, we have not been able to fix it again. The ice maker keeps leaking water and the refrigerator shelves have rusted! My 25-year old Whirlpool has none of these problems.

I have a 642 Sub-Zero and the evaporator was leaking freon. Also, the circuit board had a stuck relay. Cost to repair is $865.00. The tech showed me the old evaporator and explained that the loops on the end of the coils were soldered in place, thus allowing the freon to leak. According to the tech in 2004, Sub-Zero knew this was a problem and begin making the evaporator with a continuous piece of tubing. Sub-Zero paid for the part, which was $290.00, but not the labor which was $500.00. It seems to me that they should have recalled the part and fixed it for free since they knew they had a problem. Luckily, I had a 30-year-old Amana in the basement that hasn't had any problems that I could put the food in while we had the Sub-Zero repaired.

We have had our Sub-Zero for 17 years. The last 10+ years, we have experienced persistent ice buildup upon the rear surface that accumulates behind the lower drawers and along the rack that the freezes the door (lower pull out) slides. It often requires a crowbar to lift the drawer to clear the ice to open the freezer. We had a serviceman look at it, but it has never been repaired and we were told there is no warranty issue. Sub-Zero is apparently aware of the problem, but no solution is available. All in all, from reading the other reviews, I guess we must have a good unit.

I purchased my Sub Zero 700TCI when I built a new house in 2008. Because I'd previously had the standard model for 10+ years and was pleased with it, I never considered another make of fridge. This has been such a disappointment! The paint (who thought it would be a painted finish) all around the edge of the base of the interior is chipping away! There is also rust on the drawer. The seal between the shelf which holds the drawer and the drawer brackets is failing and if something spills, it accumulates between the bracket and glass shelf, lovely!

My large, expensive, 6-year old Sub-Zero refrigerator/freezer side-by-side now has rust stains building up from rusting shelves. In 40 years of using many non-Sub-Zero refrigerators, I have never had to deal with rusting shelves. Now I've been forced to scrape, sand and repaint about half the steel shelf frames. Yes, they are made of plain steel, not stainless or galvanized or plated, just plain steel with a heavy white paint coating. Since water and steel have always produced rust, I think Sub-Zero is just making a progressively cheaper product riding on their quality name. I already had to have a $600 condenser coil replacement. Never again. Beware Sub-Zero products!

As I read the reviews for this $7,000 piece of custom, built-in junk, I realized that we are all suffering from the exact same quality and design flaws after only a few years of owning this complete rip-off refrigerator/freezer. Shame on you, ABT (whom I otherwise love and respect immensely), for continuing to carry this clearly inferior product at such a ridiculously high price! Everyone who buys a Mercedes knows they are paying big bucks for a great car and that they will pay big bucks for service. They, however, also know that they are buying a top quality machine with great resale value!

I bought a house with a 5 year old Sub-Zero Side by Side 601 fridge and freezer. When we turned the power on, the freezer powered up but didn't cool. It cost about $750 to get it to work. Soon after, the computer (I guess?) quit telling the heating coil to defrost, so there's ice build-up in this ($7,000?) freezer. Also (same super-expensive freezer) ever since we moved in, the icemaker has been horribly leaky and had to be shut off. As of this year (only 12 years old), the refrigerator (obviously) lost its Freon and is now turned off. There is a third Sub-Zero unit ("beer fridge") which works "OK", but also has a leaky ice maker. We're getting by with a waist-high dorm fridge, the Sub-Zero beer fridge, and a crappy old (but reliable) Norge, which is in the carport (literally "curb treasure", a free but reliable refrigerator).

We purchased our Sub-Zero refrigerator in 1991; that's 21 years ago and it is still going strong. The only problem I had was last year where the line had to be blown out because of build up. I have the classic model and have purchased the new french door model. I am giving my original fridge to my daughter.

We moved into a 1923 home in July 2010, which kitchen had been remodeled in the late 1990s with a Sub-Zero 550 fridge. It looked really nice. In the less than 2 years we've lived in the home, we've had more refrigerator problems than I would like to admit. I knew Sub-Zero had a reputation for being problem-prone, but I didn't really believe it. Now I do. Shortly after we moved in, the fridge just didn't work. I woke up one morning, and all the food was warm. Great. I called the local Sub-Zero repair company, and he said the compressor had been overworked, because it hadn't been cleaned/vacuumed in what looked like years. There was an inch of black soot/dust on the coils. Fortunately, once it was cleaned, the fridge worked again. I didn't have to replace anything.

No matter what the size of the glass, cup, container, etc., any ice that comes out of the dispenser comes out so hard and fast that it bounces out of the container and onto the floor. There is no option for crushed ice (we regret not checking into that) and the constant puddle of water on the floor where ice cubes have melted after they shot out later in the day without anyone around is really annoying. It is a joke to have paid $11K for a refrigerator that operates with the finesse of a jackhammer. Horrible. We never let guests fill their glasses because inevitably, ice goes everywhere.

This six-year old Sub-zero/Wolf fridge was top of the line and expensive. Now, it needs a $400 repair because of a leak in the condenser. I have never had a refrigerator problem in my entire life of 68 years.

We purchased the 550 when we remodeled our kitchen in 1997, even though it was an expensive extravagant item. We thought we would get what we paid for. However, it has been nothing but repair bills ever since. I have been through too many sets of door cams to count. They used to be $3.50 a pair and now cost us $30 a pair. But the door won't work properly unless you replace them. I complained directly to Sub Zero and they nicely sent one set of cams only and referred me to a local repairperson for further parts. We've replaced door gaskets and ice maker, and added a heater for the frozen water line. Now we are facing the water leaking from the freezer problem that many others have also reported and the high humidity in the frig section causing mold. Too much for such an expensive item! And Sub Zero is in total denial. Spread the word and impact their current sales. Maybe we can save others if not ourselves.

I put a new Sub-Zero 550 in this house 12 years ago, and it's been used by a family of four. It has been nothing but problems--just a nice-looking but poorly engineered product. The door hinge bearings made of cheap plastic for $30 a set have cracked and caused the door not to close properly. It has failed 5 times.

Piece of junk. I bought my house in 1997 with a brand new Sub-fancy-zero-all its professed refrigerator already installed. Thought, by the reputation it had (I have no idea how the rep started), I was now owner of an awesome refrigerator. Its been nothing but problems from about 3 years into it and I'm OCD about cleanliness and not to overload the frig!

We built our dream home in 2005, complete with a fabulously designed kitchen with Wolf-Sub-Zero appliances and a wine cellar. In the kitchen, we have an under the counter WSZ wine cooler.

We have paid to have our model 550 refrigerator repaired several times. We have installed 3 coils, a thermostat, a compressor, three re-charges and a thermocouple. They installed a floor heater to prevent ice build up (a heater inside the refrigerated portion). We just had it repaired today, and 10 hours after the service, the inside temperature is 50 degrees, warmer than before it was repaired. Is there a class-action suit?

I bought Sub Zero model 590. The freezer side continues to freeze up and runs down from the top left side to the bottom. It freezes the whole way down then if you open the door, it starts to unfreeze and leak over your floor. This problem has happened 8 times and the service repair is amounting to a total of $1,860.33. They keep replacing the same parts. Now they are telling me it will cost another $507.37 in parts.

We purchased a Subzero Model 550 Bottom drawer freezer in 1998. It has been nothing but trouble. Interior lighting switch mechanism ($100). Plastic (!) door closing cams (parts and labor $120), 3 major water leaks not from overflowed drip pan. Leaks have damaged my wood flooring and wood paneling on the side. Looks horrendous. Service repairman says that insulation in freezer drawer doesn't last that long and when the humidity gets high in the summer, the freezer will leak. He says we should run our air conditioning more in the summer. The latest is the $950 evaporator replacement.

I purchased a Sub Zero, model 550, refrigerator in 1996. The unit has never been problem-free. The factory-authorized repair company has been out to my home many times from the beginning and has replaced the heater and fan and nothing seems to work. They told me last year that they devised a new piece to put in the bottom of the unit that may help the problem. It is not guaranteed and costs $500.

The fridge door cannot be opened, and there is always a pool of water. I have cleaned the rear drain three times. This 700 model fridge / freezer is only two years old. The noise is also terrible. I had to open the freezer drawers when I went into the kitchen to stop the fan. This is the most expensive load of rubbish I have ever seen.

We bought a home two years ago and one of the reasons was because it had a beautiful custom kitchen with a Sub Zero refrigerator / freezer. This Sub Zero looks beautiful as it is integrated into the cabinetry however, it has just given us so many problems. In the first year we lived here, we had the repairman fix it, 12 times in six months. We had to shut down the refrigerator and use a stand alone refrigerator in our garage. The temperature will sometimes go up over 40 degrees and they don't know what to do about it. I've called Sub Zero but got no satisfaction. The refrigerator is approximately 14 years and is now out of warranty and it is so disheartening because a new one is way out of our price range and we have no other options as the space is too small to fit an off the rack refrigerator. There are no other options except to purchase a new one, but we wouldn't because we don't have that kind of money to waste and the product is awful. I would never recommend anyone to purchase one.

When we purchased our home in 2005, it came with a Sub-Zero model 532. In the 5 and 1/2 years we have lived here, we have had 17 service calls. We have a home warranty plan and the service people they contract are let's say, not the best. However, this giant hunk of worthless metal has had so many issues, from a mold problem which took two years to monthly bleaching (yes I had to empty the entire fridge and wipe it down with Clorox water until Sub-Zero admitted there was a problem and a "dryer" was installed). The most recent, which made me miss 8 days of work in the past month and loss of approximately $1000 worth of food I had to discard, was a terrible humming noise. They replaced the fan, the thermostat and the seals but it still will only get down to 45 on the top fridge and my veggies are freezing solid in the crisper drawers.

I have model 700TC/I. I would love to understand why lighting in top refrigerator was changed from two (2) common available bulbs that cost $1.50 each to four (4) especially made bulbs which was only available through Sub Zero and cost $42.53 each. I realized the effect on their profit margin but would like to think that since I could change the original bulbs 28 times for the price of one new bulb that there had to be another reason.

Glad I have a forum to tell how much I hate this piece of crap, monstrosity. It's a money pit. I wouldn't have bought our house if I'd known what we would have to go through with this built-in refrigerator. It is the most unreliable fridge we've ever owned. At first, trying to get it repaired was a nightmare. The serviceman recommended by the company failed to fix anything right and kept trying to get us to buy a new on for thousands of dollars.

I have a a sub zero refrigerator with bottom freezer # model #650. I had the refrigerator door open fully and then opened the bottom drawer to get something and the whole refrigerator fell forward. I had stepped away for a moment to put something in the sink when the whole refrigerator fell forward. The weight of the door and the bottom drawer must have been too heavy to keep the refrigerator balanced.

After two years, my compressor fan is out. Sub-Zero was zero on helping me find a place that would come out. I would tell them each time I was told that Sub-Zero did not pay them enough to come out and find out what was wrong. Finally, I am the one that found Stines in Sulphur, LA that came out and diagnosed the problem and ordered the part.

After 13 years, compressors, evaporator coils and fans have all been replaced. Both are still not cooling properly. Should I just give up? All foods are constantly being replaced. It is just frustrating.

I puchased a Sub zero 680, and 700 fridge units for my custom kitchen mid 2004. I had to replace the compressor on the 700 after only 2 years (among other issues and svc calls for it) and the compressor, compressor fan, and other service issues/calls over the 5 1/2 yrs I've owned it. I have been asking Sub Zero to replace the 680 (which is not being manufactured anymore) because it is now outside of the 100% coverage, and they are playing games. They don't seem to understand that it is not normal to have all of these problems. They keep telling me if I jump through hoops to maintain, and prevent problems like today, the svs tech came out and said my drainage tube is clogged, due to no fault of my own, that it is "normal" I just have to remove the racks and drawers and flush bleach in the tube regularly. That will keep it from clogging, and incurring a service call! Not what I signed up for!

Sub-Zero admitted that they have a problem to the extent that the model I have which is a 550-an older model that is now discontinued, cannot work properly. But Sub-Zero would not agree to replace it. The refrigerator is built and no other model on the market will fit within the housing, meaning the entire area has to be refitted, which is at great expense.

We currently have Sub-Zero Mod 601R/601F dual refer/freezer unit. I will tell you right now that we would not trade these units for anything at double the price or more. In fact this current unit is our second one purchased. The first unit came with our purchased home in 1993. It was at least twelve years old at the time and I have to say that after 14 more years of reliable service we had to replace a compressor that was covered by an appliance repair contract. The current unit is now approximately three and a half years old and again just keeps doing what a Sub-Zero does best.

We bought a Sub Zero 500 series 13 years ago and were told this superior product was built to last 20 years. We are just starting year 13 and are on our 3rd service call. Of course we are just past the 12 year warranty and now need a compressor, filter, etc. which was covered up until a few months ago. The bill is about $2K to fix. So their premium product lasts barely 12 years if you spend hundreds and thousands to continue to repair. This product is a rip off.

I have a Sub-zero 736TCI which is brand new. The heavy door on it slams closed at about 45 degree angle open and then slams open at about 50 degree open. When this happens, everything inside goes flying around. They have sent out two installation crews, one repair shop and I have spoken to their in-house tech specialist. Everyone says there is nothing that can be done and that I need to keep one hand on the door at all times. I spent $8000 on this fridge and would not recommend this to anyone. This is clearly a bad design flaw which the company so far is unwilling to stand behind and make right. Do not buy this product.

I purchased this house two months ago and have had problems with the heat pump since I moved in. The fan will stop running, there are times when smoke comes out of the top. It looked like the motor was on fire. I called First American Home Warranty and they called out Sub-Zero to do a service call. They came out on Friday (Jan.16) and told us that the heater was not running efficiently and it should be replaced because it cannot be repaired. They also told us that the unit should have been placed on a platform and that there were fins missing and coils running from the unit to the wall of the house that was exposed and should be covered. Now, they are claiming that they never said that the unit needs to be replaced nor are they saying that there is a problem with it.

This company distributes stainless steel bottles under the name SubZero. Labeling makes claims to inaccurate statements regarding safety. The bottles were sold at Walgreen's and Bon-Ton stores. Our bottles are rusting inside! These products have to stop being sold to consumers.

I own a 632 Platinum Sub-Zero ref and this would be my second one at that! My first was a 632 Stainless and I never had a problem with it - excellent product built to last. That particular cabinet stayed in the home I sold 3 years ago and I know the people who bought my home. The ref is still working and doing its job. The people who own it now are very happy with their appliances since I also had a 36 dual fuel Wolf and hood. Everything still works. I bought a bigger home and installed another 632 platinum 48 dual fuel Wolf and Pro Hood Wolf. I love my appliances and wouldn't trade them for anything else, although my oven window had a broken seal but was replaced within 3 days at no cost to me. Everybody loves my Gourmet Kitchen and the food it helps me prepare. I can't wait to get the new BI-48. I love its boldness and will look nice in my home! Thank you Sub-Zero for outstanding products!

Our model 700 BR required repair. The parts were covered under warranty. Sub Zero gives exclusive contracts for warranty repair. This allows the repair company to charge a labor rate that is unreasonable. The repair technician was here for a total of 2 hours and six minutes and we were charged $698 for labor only. This is $335 per hour, more than most attorneys charge. This rate is over double what other repair companies would charge. The difference would certainly cover the cost of the parts.

Our Sub-Zero Model 550 Refrigerator-Freezer has given us problems similar to those expressed by Ramona of Sauk City WI (01/01/06). We inherited it when we bought our house in December, 1999, by which time the unit) was 6 or 7 years old. Today (6/25/2008), eight years later, we've had a service person out three times so far this year and several times in the past eight years. We've installed a floor heater to create a barrier between the refrigerator and the freezer. We've had both thermostats replaced, etc. Nothing serious, the repair guy says. What's serious? Replacing the compressor!

After reading about Whirlpool refrigerators burning down a house, KitchenAid refrigerators not standing behind their product, and all the other refrigerators - I really appreciate all of your comments. I had a Subzero Refrigerator since 1982, and it finally quit in 2005. Of course, I always cleaned the vent from all the dust every six months and didn't have a water dispenser on the door. Even though it is very expensive, I think I'll get another Subzero--after reading about all the other refrigerators, the food costs of over $500 lost, and all the noise coming from them. Thank you all for letting me know!

This is a running list of the problems that I have had with my 2001 Subaru Forester. The buttons on the stereo get so hot that it is difficult to change the radio stations. The factory CD player (400$ to replace) stopped working in 2003. The driver side visor has been replaced twice and is broken again. It is very fragile and appears to only work if you don't ever move it. The rear hatch leaks hydraulic fluid. The front lights have burned through the wiring and have had to be replaced. The gear shift area does not light up to show what gear you are in at night. The clock has not worked since 2003. The transmission slips. This car does have 84,000 miles on it now and appears to be slowly falling apart. Customer beware!

Subzero model 550 refg purchased in 1993, had nothing but problems. Froze up in freezer compartment. Service man ran wire to use heat off compressor to remedy. Then appliance froze up in refrigerator part. 4" block of ice formed across bottom shelf. Service man sent out again. This happened SEVERAL times, costing me time off work, only to have the problem reoccur almost immediately after service man left.