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Sub-Zero Appliances

Lori of Milford, NJ September 22, 2009

This company distributes stainless steel bottles under the name Subzero. Labeling makes claims to inaccurate statements regarding safety...The bottles were sold at Walgreen's and BonTon stores. Our bottles are rusting inside! These products have to stop being sold to consumers.

ramon of madison , WI July 24, 2009

I own a 632 platnum sub zero refer and this would be my second one at that!!! My first was a 632 stainless and I never had a problem with it excelent product built to last. That particular cabinet stayed in the home I sold 3years ago and I know the people who bought my home. The refer is still working and doing its job the people who own it now are very happy with their appliances since I also had a 36 duel fuel wolf n hood everything still works.I bought a bigger home and installed another 632 platnum 48 duel fuel wolf n pro hood wolf I love my appliances and wouldnt trade them for anything else although my oven window had a broken seal but was replaced within 3 days at no cost to me. everybody loves my Gourmet Kitchen and the food it helps me prepare.I cant wait to get the new BI-48 I love its boldness and will look nice in my home!!!! Thank you SUB ZERO for outstanding products !!!!!

Richard of Encinitas, CA April 15, 2009

Richard of Encinitas CA (04/15/09)
Our model 700 BR required repair. The parts were covered under warranty. Sub Zero gives exclusive contracts for warranty repair. This allows the repair company to charge a labor rate that is unreasonable. The repair technician was here for a total of 2 hours and six minutes and we were charged 698 for labor only. This is 335 per hour, more than most attorneys charge. This rate is over double what other reair companies would charge. The difference would certainly cover the cost of the parts.

Over charged by about 350.

Keiko of Beverly Hills, CA January 20, 2008

Keiko of Beverly Hills CA (01/20/08)
After reading about Whirlpool refrigerators burning down a house, KitchenAid refrigerators not standing behind their product, and all the other refrigerators - I really appreciate all of your comments. I had a Subzero Refrigerator since 1982, and it finally quit in 2005. Of course, I always cleaned the vent from all the dust every six months and didn't have a water dispenser on the door. Even though it is very expensive, I think I'll get another Subzero--after reading about all the other refrigerators, the food costs of over 500 lost, and all the noise coming from them. Thank you all for letting me know!

Ramona of Sauk City, WI January 1, 2006

Ramona of Sauk City WI (01/01/06)
Subzero model 550 refg purchased in 1993, had nothing but problems. Froze up in freezer compartment. Service man ran wire to use heat off compressor to remedy. Then appliance froze up in refrigerator part. 4" block of ice formed across bottom shelf. Service man sent out again. This happened SEVERAL times, costing me time off work, only to have the problem reoccur almost immediately after service man left.

Complained to appliance store where purchased, Kennedy Hahn, also complained to Subzero direct. Only remedy they would offer was yet another worthless service call. Problem went on for 13 years.

Finally this spring, 2005, company rep came to house. Unit moved out and found frozen to WALL!!!! Water had been periodically leaking badly accross the kitchen floor all during this time. Rep from Subzero would not make any offer other than to "let me buy yet another" refrig. to replace this. No money offered, nothing all during this time. Appliance store would not answer my phone calls or letters of complaint. Refrigetator cost 4000 !!!!! and was nothing but junk!

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