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KitchenAid Microwave & Range Hood

Carol of Fairview Park, OH June 16, 2009

I purchased a KitchenAid Microwave Hood Combination (Model#KHMS155LSS-4)this item has been one of worst products I have ever owned. I will tell anyone, never purchase anything with the brand name of KitchenAid. Customer Service has no interest in the customer. I paid 500.00 for a piece of garbage. Two adults have used this item for three years. The grill-vent has fallen off twice. The door handle has cracked in two places. With chuncks falling off. A call to customer service is a waste of time. This company does not care. They will follow the American car companies with the lack of quality into bancrupcy. This company does not stand behind their products! They are very arrogant and offer no concern to the consumer. My total rehab of my kitchen looks great except for a microwave that falls apart. I'm sure I'll replace it with a venthood and stand alone microwave. The cost of both and workers for the project 1,000 to 1,500. I know it won't be a Kitchen Aid.

Rose of Brechin, ON June 12, 2009

I purchased a 900.00 microwave oven in November 2004. It broke down last April 2008, I had the first service call. Again in Nov. 2008 it started to act up again. I paid for the extended warranty which will run out on Nov. 2009. I have had about 8 service calls on this appliance and it is still not fixed. On Monday June 1 2009 the repair man from Orillia (John's Appliance service ) picked it up to see if he could repair it.

Since Nov. 2008, I have spoken to numerous people at Whirlpool and the extended warranty company. I get one story after another, One person tells me it is going to be replaced, another tells me it has to be repaired. I am at my whits end with this problem. I think consumers should be warned about the run around that whirlpool is giving me over this appliance. This is not a cheap microwave oven at 900.00. I have had 150.00 ovens that have last 5-20 years. I have been without the appliance for 2 weeks now, and I still don't know what is happening with it.

Margarita of Rego Park, NY June 8, 2009

My Kitchen Aid Over the Range Microwave keeps going on by itself. It has been doing this for a few months and now it is starting to worry my entire family. The Model # is KHMS155LSS-3, this goes on into PAN mode for over 3 minutes at a time, when you notice that it went on, you just hear the beeps, you wake up in the middle of the night to a blazing hot microwave that we just have to remember to keep unplugging all of the time. The unplug part should not be that difficult exept that our outlet for this particular unit is on top of the cabinets so we need a step stool everytime we have to use or stop using the microwave.

There have been times, that we leave the house for the weekend and have to drive back because we forgot to unplug it and we worry about a fire with our little dog inside the house.... So today (6/8/09) I had enough, I called a number I found on their website which is their US-Appliance #(877) 628-9913 and when I told the guy my problem he said, oh, LOTS OF PEOPLE call here for THAT SAME PROBLEM ALL OF THE TIME! you've got tho call Kitchen Aid at (800) 422-1230, so I did, and spoke with a woman named Susan, she said that it seem like a problem on the electronic component of the microwave which is covered for 5 years, so she gave me a few authorized repair center numbers to call, in which I would have to pay for a diagnostic and labor... you are most likely talking pay as close as a new and less probematic microwave will cost me!

I called the number and just to come to the house is 75 plus the price of Labor which you can only imagine how much that would be! I asked Susan from Kitchen Aid, since I read about more people complaining about this same issue, why don't they just recall this item being that it is absolutely a fire hazzard? She said that they do not base themselves on what people write on the consumer affairs site, she said that it is how many people actually get the item repaired or something like that, and then I said to her that most people would just get the item replaced since they are already afraid of it and it is actually cheaper to do that to get a high surprise repair bill... but, that is not Kitchen Aid's Problem so we gotta eat it. There's my two cents, I had to get it off my chest!

Victor of Kissimmee, FL May 12, 2009

Our experience with this microwave have been very negative. We bought this microwave November 2005 for our new home that was completed on January 2006. Since then the grill has fallen off three times, first time replaced by its warranty, second time by kitchen aid company and now not covered. It also turns on and off on its own. We are very worried about this situation and want to prevent any accidents. It is not fair that we bought this item thinking it is the best of the line and that it is giving us such a problem. At this moment in our lives we can not afford to replace this item. We also have been affected due to the economy. Thank you

amy of Ellsworth, WI May 10, 2009

We built a new house 3 years ago and bought "top of the line' KitchenAid Architectural series appliances. We have had significant problems with the microwave. the vent grill broke off almost immediately, and has since been held on with clear duct tape.

The most disturbing, though, is the fact that the microwave starts and runs all by itself! We were awakened in the middle of the night recently because it was running and beeping. We unplugged it, and the next morning I plugged it back in and it was running on its own within 15 min.

I filed a complaint on the KA website and to date have received absolutely NO REPLY. This is beyond frustrating....these are supposed to be higher-end appliances and one would expect a microwave to last more than 3 years. And from what I'm reading about other peoples' experiences with KA, we are not alone.

Liz of Niskayuna, NE March 11, 2009

Liz of Niskayuna NE (03/11/09)
Purchased the kemc308kss04 3 years ago. Never had a problem with it until last night. About half an hour after eating dinner, the microwave door glass just exploded and shattered all over my kitchen. Unfortunately, it is not covered. This could have been a major disaster if it happened while my family and I are eating dinner. Luckily nobody was in the kitchen at the time. Does anyone know why this happens to this model? What did the service technician end up doing? Did they just replace the outer glass?

Elvy of Warminster, PA March 1, 2009

Elvy of Warminster PA (03/01/09)
PURCHASED AN !UPGRADED!KITCHEN AID PACKAGE FROM BUILDER - THE MICROWAVE DOOR HANDLE CRACKED AND THEN THE DOOR - REPLACED IT FOR OVER 200 ONLY TO HAVE THE DOOR START TO CRACK ON THE BOTTOM SIDE - TOP VENT FELL OFF AND IS BEING HELD IN PLACE BY FOAM. KITCHEN AID TOLD ME THERE IS NO RECALL ON THE DOOR SO BASICALLY !TOUCH LUCK.! ASKED ME IF I WANTED A SERVICE CALL TO WHICH I REPLIED !NO I AM GOING TO LET IT FALL APART AND REPLACE WITH ANOTHER BRAND,! TOP OF KITCHEN AID STOVE ON WHICH POTS REST ARE CHIPPING AWAY (NOT COVERED UNDER ANY WARRANTY PACKAGE) REFRIGERATOR COMPARTMENTS CANNOT BE CLEANED PROPERLY - CONCLUSION - JUNK, JUNK, CHINESE JUNK, JUNK.

Andrea of Portland, OR February 22, 2009

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