Haier Refrigerators

I brought a Haier refrigerator in Sept 2010. When I got it home, it was broken. I called and said I wanted a replacement. They told me no, they would send a serviceman out to fix it. They sent 5 repairman before it was suppose to be fixed. I told them 5 times to replace the refrigerator, but they kept sending a repairman who could not fix it. About 3 months later, it was broken again. Again, I called, and again they sent out another repairman.

About 2 months later, it was broken again. Basically within a year, my food has spoiled 3 times, and they won't even replace the food, and a repairman has been out here 9 times. The last repairman that was here, arrived in September. Now my refrigerator is broken again, and has been broken since the week of November 13th. I realize my warranty is expired but this makes no sense whatsoever. I have spoken with countless people at Haier, and have gotten the run around.

I can't understand why I couldn't have a replacement, when i asked for it first. They told me if it breaks down again, they will replace it (says Travis), and Bob sent out a repairman, on November 23, who wants me to pay for the repair. When I spoke with him, there was no mention of payment. I have explained 50 million times, that I have a burn victim in my house, and refrigeration is very important because they run very high fevers, and ice is required a lot of times. Now, my son is without ice and food. Can someone please help me.

A&E Service made repairs under warranty (Low Freon). In October 2010, the refrigerator again quit cooling. Again A&E Service made the repair under warranty (condenser cooling fan fell off mount). In November 2010, the refrigerator again quit cooling.

Again A&E made repairs, only this time no longer under warranty ($225 for low Freon again; unable to locate leak). Not having been aware of the nature of the first Freon leak, I realized I had a problem that clearly was present under warranty and now getting worse. I approached Haier requesting an exchange of the unit because of what was clearly a manufacturing defect. Haier dismissed my request saying the unit was no longer under the factory warranty and there was nothing they could do.

The fact that the problem was initially repaired under warranty evidently meant nothing to them. Rather than "appeal" their decision, I chose to chalk my problem up to experience and when it fails again, I'll replace it with a brand I have at least heard of before. I admit that in this case, I heard the siren song of Low Price but that won't happen again. HHGregg said my only relief would be through Haier. I hope Haier enjoys the profit gained from my purchase of this appliance because it will be the last money they make off me. Based on performance to date, the last repair incurred a charge of $225 from A&E and I expect the next failure to occur before spring. At that time the refrigerator will be 18 months old and I'll have to replace it at my expense.

I have a Haier refrigerator with model number ****. The doors hang down on the handle side leaving a gap at the top of both doors. The woman I spoke with said that they could not do anything about this problem and that the problem is with the hinges, the repairman could not figure it out.

I purchased a Haier refrigerator seven years ago and it just stopped working. The freezer no longer freezes and the fridge part no longer cools the stuff. I lost a lot of food because of this. While trying to find the parts online, none of them were available for the model I have. I lost food worth $150.00.

I purchased Haier Refrigerator 4-5-09. On 3-28-10, it quit cooling. I called Haier customer service and they said system was down and they couldn't send request for service in. They were supposed to call me back, and never did. So I called the next day, wand was told the same thing, system was down, still no service call. I called back 3 times. Finally, I got someone to come out 3-31-10 who looked at it and evidently sulfur water corroded the cooling line, and was told the warranty wouldn't cover that. My complaint is that this was less than a year of purchase. I live in the country and can't help having sulfur water, but I have never had an appliance corrode like that in less than a year. So I think cheap materials are used in production of these appliances. There should be warnings if people have sulfur water especially when you pay $400 for an item.

How it started. On October 22, 2008 I purchased a refrigerator (model PBFS21EDAS) for $1,999.99. The ice maker did not work. I contacted the company I purchased it from and they sent someone out. They found that the wiring to the ice maker was missing, the entire wiring harness.

They then said because it was a manufacturing defect I needed to contact Haier direct. I was given a commercial consumer phone number. I contacted them. They sent out the repair company again. Over a 6-month period 18 repair people came to my house having changed out every possible component and rewiring the entire thing before finally ruling the unit un-repairable. During this time I've spoken with Izamore, Sherone, Marik and Willie at Haier America Consumer Support who have all stated they will get to the bottom of this and call me back. Not one called back ever!

After numerous additional phone calls, on November 1st I was told I would be receiving a replacement, but first had to cut off the cord, send it along with the sticker I had to peel off the back and my invoice. Which I did. Marik told me they would contact me when they received that and give me a delivery date. Never heard from then. So now we're one year after I purchased the fridge that has never worked.

Again, I called every other day and finally was given a tracking number from Sherone and a phone number for Allstate trucking. November 7th, I called the trucking company with my tracking number which they told me was valid, but they had not been notified by Haier to pick it up. Again me calling every other day and on November 23rd I called Haier and spoke with Marik and was told they had no units to send. What? Why would they schedule a trucking company if they had nothing to send? Anyway, I was then told I would be receiving a refund.

December 1st I called and got Malik again and was told they had everything they needed and it was all still in accounting. I asked him specifically, "Can I count on this refund and go out and buy a new fridge today knowing the check will be here?" He promised me it would be at my house by December 15th. He also explained that normally they charge the customer to destroy the defective unit. I told him I could take care of recycling it for nothing and I had it recycled. January 2nd, I got a message from a trucking company to pick up the defective refrigerator! Again. What?

January 3rd, I called and spoke with Izamore who ended up transferring me to Malik (my new best friend!). I explained I had had the defective fridge recycled and wanted to know why I was getting a call from a trucking company to pick it up. He said that wasn't a problem and again told me accounting had all the paper would and would be issuing my refund.

I then asked him if everything has been in accounting since November 9th, how ** long does accounting take? His response was obscenities would not be tolerated! I have had a fridge that I paid $2000 for that has never worked and it's been over a year! Who would put up with this? He then promised I was told I would get a call this morning for sure to tell me when the check would be issued. Hmm. Shockingly, no phone call. Maybe the phones only work one way!

Guess I'll be calling again in the morning! In the event I ever get my refund! I will never again purchase anything from this company! The scary thing is I have no idea what recourse there is. Maybe small claims court? Refund was supposedly sent Jan. 4, 2010--still nothing although it's Feb. 10, 2010, which is over one year without the fridge I paid $2000 for! I received yet another motor for a refrigerator they recycled 4 months ago!

Let me start off by saying that I have never been treated so horrible in my life. As a customer, I have been disrespected by members of management team as well as associates. I work in a customer service environment and our number one focus is making sure that our consumers are happy. I brought a Haier refrigerator from a retail store in March 09. Since then the unit has given me nothing but problems.

[Their] service team has been out to my house numerous times to try and fix the unit and the last time a service technician came to my house (January 29, 2010), they informed me that the unit needs to be exchanged. The service technician that came to my house informed me that my unit will be exchanged no later than January 31, 2010. To my surprise February 1, 2010 came and I still didn't have a refrigerator. I contacted company on February 1, 2010 and I was informed someone will call me back about the unit and no one called back.

On February 2, 2010, I called company to see when I will be receiving the new refrigerator. To my surprise, I was informed I need to ship documents to company before [they] can exchange a unit for me. I informed the representative what the service man informed me when he was at my home and her response is they can't inform you of our process their only job is to service the unit. Well if it is not the service technician job to inform the customer what they need to do then whose job is it? The customers have to wait until they call company to find out what you need from them.

I stayed in the store while they called [Haier] and they informed them it will take 48-72 hours in order to get the documents. This was on February 2, 2010,

Today is February 8, 2010 and the retail store has not received anything from your company. I called customer service department more than once and have encountered the rudeness of associates but the managers as well. Instead of providing customer service I am being yelled and by managers and associates about 1 unit that I brought with my money. As a customer when I have had a problem with something, I can get the unit exchanged with no problems. Here it is today February 8, 2010 and I still have no refrigerator and I am spending more money than necessary because [Haier] can't seem to do what [their] motto states. I have waited and I am still waiting for someone at this company to set up to the plate.

The original refrigerator did not work out of the box. The compressor sounded like a jet engine. I cut the cord and sent them all the required info for a warranty replacement. Every time I call customer service I get a different excuse as to why the replacement refrigerator has not shipped. Each customer service rep tells me a different story and I believe several have lied to me to get me off of the phone. I've asked to talk to a manager and have been told they are in a meeting. They have told me that they will not contact me when the item is shipped and that I need to keep calling back. I have now called about 10 times without success (over 2 months). The last time the rep originally told me the frig was backordered (not mentioned the other 9 times I called). When I refused to get off the phone without speaking to a manager, she put me on hold and mysteriously came back to say it will be shipped tomorrow. Unfortunately, I still haven't received it. Not only was Haier's quality control poor, they are not honoring the product warranty.

Do not buy Haier Products...they do not last. I bought a Haier compact refrigerator from Target. It only lasted 8 months, Haier would not do anything about it. I plan on dropping the defective refrigerator off at Target where I bought it. If they want to sell defective products than let them deal with disposing it.

I purchased a HAIER Refrigerator Model#PRCS25EDAW in Feb 2009. As of July 29,2009 both the Freezer side, and Refrigerator sides have completely stopped cooling. Only a fan and the lights work on the entire unit. This is a unit less than a year old, and has failed already. What kind of company is this "HAIER", and junk they make since it cant last over 7 months??

I have lost $100 of food that was in both my freezer and refrigerator at the time of its complete failure. And I'm now living out of an Icebox till the service arrives. I had to throw everything out that I had just stocked up on for the next 2 weeks! Service cant arrive until Aug 5,2009.. which is still unacceptable. I have filed a complaint with Haier America as well and have requested a refund for the cost of all food that was thrown out at the time of the unit failure. Of course, Haier can only refund me up to $50.00, but they WILL pay it. I would suggest this company be investigated on all levels of their incompetence and inept of manufacturing products.

A few days after our new (full size) Haier fridge was installed, we noticed a small puddle near the base of the fridge. We found the tray under the freezer was full with a sheet of ice. We called for repair and were told by the repairman (verbally and in writing) that the problem was that the tube that should drain condensation had been foamed up with insulation during manufacturing. The service tech advised that we were likely to have other problems because of the defect, even if he cleaned out the tube. We called Haier and explained the problem. The service tech also spoke to them to explain that this was definitely a manufacturing defect. Customer service said someone would get back to us regarding a replacement. We have called them daily for a week, and on each call, we are told that there is nothing the customer service rep can do. We have to wait for someone from Haier to contact us. What does it take to get them to respond?

I purchased a refrigerator from HHGregg on Oct., 2008. I paid cash on the spot. The refrigerator has been nothing but trouble. Three weeks after I got it, the seals came apart and caused the inside to be hot. Someone form HHGregg came out and said they fixed it. I was also told that I would need to call Haier from then on if something else happened to the product. Well, something else happened. The same thing, the seals came apart again.

Service came out and said I was not properly cleaning the seals and letting too much gunk get in between the seals. The refrigerator was fixed and not this is July and the same problem is happening again. I am fed up. I really would like another refrigerator. Haier is sending out another independent contractor to look at it. I really am not satisfied with this product.

What else can I do? I really want them to replace the refrigerator or refund my money so that I can get another one. I will never buy anything with the Haier name again. This is one of the worst cash investments I've ever made. Please, file this along with the other unsatisfied customers. I hate this product. I'll never ever buy one again. I only hope I can get it working before the factory warranty runs out.

Having purchased a refrigerator from HH Greg in January 2009, the appliance developed a fault which I thought was temporary and would have rectified itself. Two days went by and the problem still existed. I called the manufacturer as the appliance was under warranty. They sent a third party company out Blandino 931-920-2292 on 6/2/09, of which they diagnosed that the appliance requires a thermostat. Prior to leaving, the technician advised he will order the part and it should be available within 2 days to be fitted. Days went by and no contact from either companies, so I took the responsibility to check the status on the part and when the repairs will be done. I was advised by Blandino that the part was obsolete and I should contact the maker, Haier, ticket number **. I, in turn, did so and was told that they can acquire the part and would have it sent out.

The same occurrence took place as was with Blandino, so I called again a week later, despite all my calling to either companies, there were no apologies. At this point, I was told that the matter will be passed to a service manager to look into and I will be called in 3-5days. A week passed again, no response, so I called again on Thursday. This time, in a rather seethed mood, I advised for Haier to come and get the appliance out of my property as there was no progression despite me without the appliance going on 4 weeks. The adviser stated the part was ordered like a day prior to me calling and it should be with me. I need to call either themselves or the service repair people to schedule an appointment to come back out. Here I am still waiting and the matter is still unsolved.

Buyer beware: We bought our Hair side-by-side stainless steel refrigerator with the convertible door two weeks ago. We had to send it back to the store because it completely quit working. The ice maker stopped producing ice and it stopped cooling. A day earlier, I was putting something on top of it and got a shock from the wire panel on top! We suspect that contributed to the issues stated. We returned the refrigerator a week after purchase and the store said they couldn't detect a problem and would have to re-deliver the product because the warehouse refused to accept it because a problem could not be detected. We currently have the product still, after 2 weeks, and it is dripping water in the bottom of the freeze. Only 3 cubes fill up with water in the tray at a time. When we try to use the dispensers, it will not work because the cubes are stuck together!

I have a Haier refridgerator model No#PRTS18SAAB-BL that stopped working after 4 months when I contacted customer service a repairman was sent to my home. The refridgerator could not be repaired, so Haier want me to cut part of the power cord from the fridge and send proof of purchase to them before they will replace the unit leaving me without a fridge for 3 weeks or more and their only response it sorry for the incovenience Regardless the extra money I'm out of for the junk product and sorry customer service from them.

I bought a refridgerator on 8/08 and it broke last Month. I called customer service and am still waiting for them to fix it. It Has been over a month and two technicians later i still hasent been fixed. I have asked and called several times and have been told it will be 3/5 days before they can even tell me anything. But Still have no answers as to when it will be fixed or parts needed will even be in.

BEWARE AND DO NOT BUY FROM HAIER. $800.00 OF FIRE DAMAGE TO MY HOUSE

still till now they are also not able to resolve the problem. This is really disgusting that this BIG BRAND are not able to provide me proper service.

On November 25,2008 my Haier 7 month old stainless steal two twin door with convertable drawer refrigerator stoped cooling. Fans still blowed but not colling,I read the instruction manuel read threw it did all trouble shooting thing nothing worked. All options said allow 24hours for temp to adjust so I did.

Finaly on Fri 28th I called phone on manuel to report the problem they told me they need the invoice,and original recpt which of course I did not have handy I told them I can get it and still even after giving them serial # refused to schedule me for repair. So I called back sat and reported problem.I asked them for the repair place phone number so I get an estimated time.They had someone come out chceck the frig the repair man said he would place a emergency order I should take one to two day for me to get part then to call them back and schedule the repair.I called them back on about the 3rd,

To make a long story short,I called countless times and spoke to countless people service and get the runaround everything was yes sir yes sir part was requested. I called their corp office today 12/08/08 after cust service told me part would be mailed out in about 5-7 days.Then they refused to put a supervisor on,I called corp office they told me all supervisors are in a meeting and none are available.

I have consulted with an atty after reading other peoples issues similar to mine. I have been instructed to send them a cerfified letter and allow 7days for from to be fixed and even if they take that long to contact atty back if I wish to persure case which I can. I have a 3 and 5 year old at home that eat have been eating food out of a cooler all my food spoiled and a broken refrigerator I paid over $1200.00 for in my kitchen during the holidays! Yes I intend on calling my layer back!

Since this problem I have: Had to barrow money for food which I did not expect to have to buy, daily have to buy food for my babies and Ice. Waste gas to do this.Stress calling and dealing with Haier reps and embarasment to have to offer guests drinks out of a cooler.

I bought a fridge at Future Shop. After 3 weeks it ceased to function. I returned. They refused it saying I had to call supplier upon which I've had the run around. Said they would call me back with refund -not-so. Now I just get put on hold. I've had an electrician look at it. Does not work and I want my $201 refunded now please.

It caused renters not to rent my place. fridge was brand new then just ceased to go on. we tried diff settings, nothing. so renters moved out.

I purchased a Haier refrigerator 7/1/2008 from a "reperable" appliance store in my previous neighborhood in Brooklyn. I was told I have a one year warranty on it. One month into the purchase and hook up of my fridge did things start to go wrong. My freezer was completely frozen, ruining my food,freezing liquor and having ice on the inside of the freezer itself. And on the opposite end of the spectrum no air was entering the refridgerator portion of it, actually spoling food and curdling my milk. I tried everything the manual said to do with the number gauges; still nothing. I called the appliance company and they told me to call the Corp. of Haier.

I called Corp. (8/29/08) and after waiting another week for a rep to be dispatched to my house (9/6/08) and look at the fridge it was determined by the rep that I needed a new part and in two weeks they will have my fridge exchanged with a new b/c the part was not available. Two weeks past I did not recieve a phone call, email, nothing from Haier. I contacted them AGAIN, only to be told by a call service rep at Haier that it seemed that no order was put into the system. I asked her to search the system and my file more in depth which she then proceeded to notice that on 9/20 the service manager of Ohio was notified, on 9/25/08 the part was searched for again and then again in 9/26/08 in the Corp office. Please keep in mind I was told by the service rep. and his supervisor who were both in my apartment on 9/6/08 that two weeks I will have my NEW fridge.

10/3/08 I recieved a voicemail from Haier stating that I have been approved for an exchange so I will need to send them 8-10 inches of the power chord which I will need to cut myself along with the reciept and serial tag. I refuse to cut it and sent it "priority mail" for them to tell me it is not under warranty b/c of something I cut. I tried to call back the corp. office # which was left on the voicemail and I got transfered 3 times and told to call 3 different numbers and wait for a service rep; one never came and call was disconnected.

I finally called the number I had been given originally and Spoke with a call service rep. She sent me an email after refusing to send the cord with out something in writing. She told me well it is our policy and we have it in your file that you are apporived fro exchange and I proceeded to tell her that I want it for my own personal file incase this will be taken to small claims court. I had to inquire myself about the procedure which she said "upon recieving the package it will be processed and validated and that takes about 5-7 days, and then another 5-7 business days to ship out to me". Will I be getting a call? " Oh no you should call us and we will supply you with a tracking number and a call number for the trucking company". Long story short , a brand new fridge, one month of proper nutrition, 3 months of headaches and still no working fridge. Stay clear of Haier America refridgerator productors for they are awful and the customer service is as well.

I purchased a Haier refrigerator (HTQ21JAAWW - 20CF) on 05-01-06. Not being familiar with the product brand, I also purchased an extended two-year warranty, which ultimately resulted in one of my more prudent decisions. I have experienced many of the problems of others, already entered in this web-site, but to make a long story short, as of 09-18-08 the product was deemed non-repairable. I am now awaiting a comparable replacement of another brand.

My Haier refrigerator turned out to be a collection of manufacturing miscues. and their product may be improved at this wriing; however,I would advise anyone who purchases any lesser-known brand-name product, to also pay the extra small premium for extended-warranty protection.As a rule, I usually would not buy the extended warranty; however, under circumstances (already discussed,) in retrospect, it was a turned out to be a wise move. I AM quite satisfied with Home Depot however, and the services of the extended-warranty insurance company, Amercan Bankers Insurance Company of Florida.

I am receiving a comparable replacement as per the terms of my extended warranty contract, which expires 05-01-09.

I purchased a Haier Refrigerator (HTQ21JAAWW - 20CF) on 05-01-06. Not being familiar with the product brand, I bought an extended two-year warranty, which ultimately resulted in one of my more prudent decisions. I have experienced many of the problems of others, already entered in this web-site, but to make a long story short, as of 09-18-08 the product was deemed non-repairable. I am now awaiting a comparable replacement (GE brand) and will be ever so happy to witness the departure of this "Haier-from-Hell Collection of Manufacturing Miscues."

I would advise anyone who purchases any such little-known product, to also pay the extra small premium for extended-warranty protection.As a rule, I usually would not buy the extended warranty; however, under circumstances (already discussed,) in retrospect,it was a wise decision. I visited two Home Depot Outlets today and found out that these two stores no longer stocked the "Haier-brand" larger refrigerators. A person would truly have to be "hair-brained" to take a chance on a "Haier-brand" refrigerator product after having read of my (and others') experiences noted on this web-site. I AM quite satisfied with Home Depot however, and the services of the extended-warranty insurance company, "Amercan Bankers Insurance Company of Florida.

Bought this Haier Refrigerator ( model # HTQ21JAAWW ) about 2 yrs ago and needless to say its the only refrigerator I have seen that gets cooled from holes in the freezer bottom. Meaning theres no direct blower duct in the fridge part just in the freezer so the fridge part gets cold from 2 factory holes between the fridge and freezer. this thing runs forever ( 1-2 hrs at a time ) and cant even keep ice cream frozen. Will spend extra for kenmore next time.

I have a small Haier refrigerator that the compressor has failed on after approximately one and a half years. The compressor has a five year warranty. Haier tells me they cannot provide a replacement compressor due to lack of parts availabilty. They promised a replacement refrigerator but have never delivered it.

The company has the worst customer service. I have been given one run around after another and they admit they have a warranty obligation but do nothing to honor it. Mr. Fowler makes empty promises and never returns calls as promised.

I have been without a working refrigerator for almost four months. I have spent countless hours on the telephone following up on this matter. The pattern is the same, they promise but never deliver. I have guests coming soon and will need that refrigerator. So now, I will have to buy a replacement and pay somebody to haul away Haier's defective product that is still under warranty! Apparently this company just ignores consumer warranty laws and gets away with it!!

I purchased a Haier refrigerator model # HTQ21JAARSS on 3/17/07. On 4/28/07 the thermostat stopped working. This was 2 days after I went food shopping so everything spoiled. I contact Haier immediately and requested service. On 5/2/07 the technician told us it was the thermostat and ordered the part requesting overnight delivery. We set an appointment for 5/4/07 for them to return. The part never arrived and I was told it was showing it is on back order and expected to arrive on 5/17/07.

I explained that this time frame was not acceptable because we have 3 small children and 4 adults in the home and we are using an ice chest to keep some food cold. I have been told 3 times that it would be escalated to the corporate office and they would send the part overnight because they had them available.

I have also been told twice that the part was shipped over night and then it never arrived. I was even given a tracking number but it was never sent with the other UPS packages that were picked up for that day. It has been 3 weeks and we are still without a refrigerator.

I have lost over $200 worth of food, and I have had to constantly purchase take out food for the past 3 weeks because no food can be stored in the refrigerator.

We have 4 adults and 3 small children in the home and the costs for buying take out food or not being able to buy our groceries in bulk has been unbelievable. I want a replacement of this refrigerator or the part shipped immediately. No one wants to help us.

On October 14th I purchased a Haier Compact Refrigerator Model # BC117LW from a Lowes Store in Cape Coral Florida. Upon getting it home I discovered that the door was dented. I contacted Lowes and they advised me I could bring the item back for another. I explained to them that I had to hire someone to take me to get the refrigerator in the first place as I ride a motorcycle. they suggested I contact Haier for a replacement door.

I have made three calls to Haier. Each time I received their telephone support service. I have explained the problem to them and each time have been told that the matter will be forwarded to Haier. I have also been advised each time that someone from Haier should contact me within 72 hours.

On the third call I asked to speak to someone directly at Haier. I was told that this was not possible. I asked to speak to a supervisor and I was advised by the telephone support person that she didn't have one... after five minutes of haggling the leady put another person on the phone who stated that she was a team leader. She stated that they were a telephone answering service and were located in Canada. She advised me that she would personally insure that my complaint got to Haier. To date, I have heard nothing from Haier.