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Haier Refrigerators

Clint of Gap PA (05/01/08)
Bought this Haier Refrigerator ( model # HTQ21JAAWW ) about 2 yrs ago and needless to say its the only refrigerator I have seen that gets cooled from holes in the freezer bottom. Meaning theres no direct blower duct in the fridge part just in the freezer so the fridge part gets cold from 2 factory holes between the fridge and freezer. this thing runs forever ( 1-2 hrs at a time ) and cant even keep ice cream frozen. Will spend extra for kenmore next time.

Tony of La Conner WA (04/09/08)
I have a small Haier refrigerator that the compressor has failed on after approximately one and a half years. The compressor has a five year warranty. Haier tells me they cannot provide a replacement compressor due to lack of parts availabilty. They promised a replacement refrigerator but have never delivered it.

The company has the worst customer service. I have been given one run around after another and they admit they have a warranty obligation but do nothing to honor it. Mr. Fowler makes empty promises and never returns calls as promised.

I have been without a working refrigerator for almost four months. I have spent countless hours on the telephone following up on this matter. The pattern is the same, they promise but never deliver. I have guests coming soon and will need that refrigerator. So now, I will have to buy a replacement and pay somebody to haul away Haier's defective product that is still under warranty! Apparently this company just ignores consumer warranty laws and gets away with it!!

Lainie of Haskell NJ (05/19/07)
I purchased a Haier refrigerator model # HTQ21JAARSS on 3/17/07. On 4/28/07 the thermostat stopped working. This was 2 days after I went food shopping so everything spoiled. I contact Haier immediately and requested service. On 5/2/07 the technician told us it was the thermostat and ordered the part requesting overnight delivery. We set an appointment for 5/4/07 for them to return. The part never arrived and I was told it was showing it is on back order and expected to arrive on 5/17/07.

I explained that this time frame was not acceptable because we have 3 small children and 4 adults in the home and we are using an ice chest to keep some food cold. I have been told 3 times that it would be escalated to the corporate office and they would send the part overnight because they had them available.

I have also been told twice that the part was shipped over night and then it never arrived. I was even given a tracking number but it was never sent with the other UPS packages that were picked up for that day. It has been 3 weeks and we are still without a refrigerator.

I have lost over $200 worth of food, and I have had to constantly purchase take out food for the past 3 weeks because no food can be stored in the refrigerator.

We have 4 adults and 3 small children in the home and the costs for buying take out food or not being able to buy our groceries in bulk has been unbelievable. I want a replacement of this refrigerator or the part shipped immediately. No one wants to help us.

Clarence of Arcadia FL (01/02/03)
On October 14th I purchased a Haier Compact Refrigerator Model # BC117LW from a Lowes Store in Cape Coral Florida. Upon getting it home I discovered that the door was dented. I contacted Lowes and they advised me I could bring the item back for another. I explained to them that I had to hire someone to take me to get the refrigerator in the first place as I ride a motorcycle. they suggested I contact Haier for a replacement door.

I have made three calls to Haier. Each time I received their telephone support service. I have explained the problem to them and each time have been told that the matter will be forwarded to Haier. I have also been advised each time that someone from Haier should contact me within 72 hours.

On the third call I asked to speak to someone directly at Haier. I was told that this was not possible. I asked to speak to a supervisor and I was advised by the telephone support person that she didn't have one... after five minutes of haggling the leady put another person on the phone who stated that she was a team leader. She stated that they were a telephone answering service and were located in Canada. She advised me that she would personally insure that my complaint got to Haier. To date, I have heard nothing from Haier.

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