Complain about a product or service

Haier Refrigerators

Tom of Brookline, MA October 13, 2009

The original refrigerator did not work out of the box. The compressor sounded like a jet engine. I cut the cord and sent them all the required info for a warranty replacement. Every time I call customer service I get a different excuse as to why the replacement refrigerator has not shipped. Each customer service rep tells me a different story and I believe several have lied to me to get me off of the phone. I've asked to talk to a manager and have been told they are in a meeting. They have told me that they will not contact me when the item is shipped and that I need to keep calling back. I have now called about 10 times without success (over 2 months). The last time the rep originally told me the frig was backordered (not mentioned the other 9 times I called). When I refused to get off the phone without speaking to a manager, she put me on hold and mysteriously came back to say it will be shipped tomorrow. Unfortunately, I still haven't received it. Not only was Haier's quality control poor, they are not honoring the product warranty.

Terri of Huntington Beach, CA September 12, 2009

Do not buy Haier Products...they do not last. I bought a Haier compact refrigerator from Target. It only lasted 8 months, Haier would not do anything about it. I plan on dropping the defective refrigerator off at Target where I bought it. If they want to sell defective products than let them deal with disposing it.

Phil of Reno, NV August 3, 2009

I purchased a HAIER Refrigerator Model#PRCS25EDAW in Feb 2009. As of July 29,2009 both the Freezer side, and Refrigerator sides have completely stopped cooling. Only a fan and the lights work on the entire unit. This is a unit less than a year old, and has failed already. What kind of company is this "HAIER", and junk they make since it cant last over 7 months??

I have lost 100 of food that was in both my freezer and refrigerator at the time of its complete failure. And I'm now living out of an Icebox till the service arrives. I had to throw everything out that I had just stocked up on for the next 2 weeks! Service cant arrive until Aug 5,2009.. which is still unacceptable. I have filed a complaint with Haier America as well and have requested a refund for the cost of all food that was thrown out at the time of the unit failure. Of course, Haier can only refund me up to 50.00, but they WILL pay it. I would suggest this company be investigated on all levels of their incompetence and inept of manufacturing products.

D of Aptos, CA July 16, 2009

A few days after our new (full size) Haier fridge was installed we noticed a small puddle near the base of the fridge. We found the tray under the freezer was full with a sheet of ice. We called for repair and were told by the repairman (verbally and in writing) that the problem was that the tube that should drain condensation had been "foamed up" with insulation during manufacturing. The service tech advised that we were likely to have other problems because of the defect, even if he cleaned out the tube.

We called Haier and explained the problem, the service tech also spoke to them to explain that this was definitely a manufacturing defect. Customer service said "someone" would "get back to us" regarding a replacement. We have called them daily for a week, and on each call are told that there is nothing the customer service rep can do... we have to wait for "someone" from Haier to contact us. What does it take to get them to respond?

Elvera of Jacksonville, FL July 8, 2009

I purchased a refrigerator from hhgregg, Oct., 2008. Paid cash on the spot. The refrig has been nothing but trouble. Three weeks after I got it the seals came apart and caused the inside to be hot. Someone form HHGregg came out and said they fixed it. I was also told that I would need to call haier from then on if something else happened to the product. Well, something else happened. The same thing, the seals came apart again. Service came out and said I was not properly cleaning the seals and letting to much gunk get in between the seals. The refrig was fixed and not this is July and the same probelm is happening again. I am fed up. I really would like another refrigerator. Haier is sending out another independent contractor to look at it. I really am not satisfied with this product. What else can I do? I really want them to replace the refrigerator or refund my money so that i can get another one. I will never buy anything with the haier name again. This is one of the worst cash investments I've ever made. Please file this along with the other dissatisfied customers. I hate this product. I'll never ever buy one again. I only hope I can getit working before the factory warranty runs out.

Garfield of Clarksville, TN June 28, 2009

Having purchased a refridgerator from HH Greg in January 09 the appliance developed a fault which I thought was temporary and would have rectified itself. 2 days went by and the problem still existed and I called the manufacturer's as the appliance was under warranty. They sent a third party company out Blandino {931-920-2292} on the 6/2/09 of which they diagnoze that the appliance require's a thermostat. Prior to leaving the Technician advised he will order the part and it should be availble within 2 days to be fitted.

Days went by and no contact from either companies so I took the responsibility to check the status on the part and when the repairs will be done. I was advised by Blandino that the part was obsolete and I should contact the maker's {Haier}Ticket Number:525728, I inturn did so and was told that they can acquire the part and would have it sent out. The same occurence took place as was with Blandino so I called again a week later despite all my calling to either companies there was no apologizes, at this point I was told that the matter will be passed to a service manager to look into and I will be called in 3-5days.

A week passed again no response, so I called again on thursday last, this time in a rather seethed mood of which I advised for Haier come and get the appliance out of my property as there was no progression despite I am without the appliance going on 4 weeks. The advisor stated the part was ordered like a day prior to me calling and it should be with me and I need to call either thmeselves or the service repair people to schedule an appointment to come back out. Here I am still waiting and the matter is still unsolved.

April of Ardmore, AL June 28, 2009

BUYER BEWARE: We bought our Hair side by side, stainless steel refrigerator, with the convertible door, two weeks ago. We had to send it back to the store, because it completely quit working. The ice maker stopped producing ice and it stopped cooling. A day earlier I was putting something on top of it and got a shock from the wire panel on top! We suspect that contributed to the issues stated.

We returned the refrigerator a week after purchase and the store said they couldn't detect a problem and would have to re-deliver the product because the warehouse refused to accept it, because a problem could not be detected. We currently have the product still, after 2 weeks, and it is dripping water in the bottom of the freeze and only 3 cubes fill up with water, in the tray, at a time. When we try to use the dispensers, it will not work because the cubes are stuck together!

KARIN of DECATUR, GA May 7, 2009

I have a Haier refridgerator model No#PRTS18SAAB-BL that stopped working after 4 months when I contacted customer service a repairman was sent to my home. The refridgerator could not be repaired, so Haier want me to cut part of the power cord from the fridge and send proof of purchase to them before they will replace the unit leaving me without a fridge for 3 weeks or more and their only response it sorry for the incovenience Regardless the extra money I'm out of for the junk product and sorry customer service from them.

Penny of Euless, TX May 7, 2009

I bought a refridgerator on 8/08 and it broke last Month. I called customer service and am still waiting for them to fix it. It Has been over a month and two technicians later i still hasent been fixed. I have asked and called several times and have been told it will be 3/5 days before they can even tell me anything. But Still have no answers as to when it will be fixed or parts needed will even be in.

P.M. of pasadena, MD May 4, 2009

the hpim35w ice make caught my house on fire and Haier will not help me with any part of my damages. I reported it now 3x and just am told they are sending me a shipping label so I can return it. 6 month 3 reports and no nothing for Haier BEWARE AND DO NOT BUY FROM HAIER. 800.00 OF FIRE DAMAGE TO MY HOUSE

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