Rooms To Go

Rooms To Go does not stock furniture in their stores unless you buy it from a warehouse like the one in Charlotte, NC. So for someone to say that Rooms To Go lied about their furniture being in stock, they are very wrong because no furniture is in stock. All furniture has to be delivered unless you got a picture or something like that.

My wife and I have been married about six months. We had furnished most of our house using other companies and had not had a problem. My wife visited Rooms To Go and found a sectional that she really liked. The salesman tried to force her to buy it without going home and discussing it with me. We returned the next day were I ended up finding another sectional that we wanted.

The salesman told us this was a great choice since "leather" would hold up better than cloth. He insisted we get the leather protection because if something was to tear in the future, the manager would be more willing to help us out. He also said the manager would not charge us warranty for a matching ottoman if we bought it in the future. He told me the leather product that could they provided at no cost would be expensive if you could buy it anywhere (Forcefield Leather Cleaner and Conditioner).

We made the purchase. We had $100 off coupon that expired that day but didn't feel great about it. I did some research on the Rooms To Go website and found that actually the couch was blended leather on the sitting surface. The leather product was $1.99 a bottle and the manufacturer did not recommend it on anything that was not genuine leather. I contacted their customer service the next day since you have 48 hours from purchase for a full refund.

Customer service said that it could not be cancelled by them. I needed to contact the showroom. They provided the number and I instructed someone at the local showroom that I needed my order cancelled. She asked who my salesman was and that she would take my number and call me back since their computer system was down (convenient that it was down when I called).

I gave them one hour to call but never received a call back. I went down to the store to find their system was working. I spoke to the manager who at first tried to disagree that the product would work for the couch and that I was buying the warranty not the $1.99 bottles of product. I went on to explain that I know that the product was not recommended for this non-leather sectional. He still never agreed with me that the only part blended leather was the sitting service even though his website stated, "Notes: 55% Polyurethane, 16% Leather, 29% Poly/Cotton where the body touches. All else vinyl."

He admitted that they made a mistake and that I should not have been told it was leather and that I should have had fabric protection and not leather protection even though he assisted in the sale the day before. I heard him go into the office and tell the person in the office to make sure he gets all of his money. Why would I not get all of my money? It was only 24 hours since the purchase? Their policy states 48 hours to make a return for full refund.

We bought a new mattress that within a few days, we knew was so uncomfortable. We had to change so we called Rooms To Go and were told we have one time to change with equal or more expensive mattress so we went back and purchased the most expensive Simmons they had. This was 5/16/11, now we have 2 holes we sleep in due to compressing. My wife weighs 115 pounds. Our receipt shows only the amount we added to the price of original bed and says as is floor model so the salesman hand wrote purchased as new and initialed it.

I bought a living room, kitchen table and chairs, lamp, and end table! My seat on the couch is bunching up since the beginning, and they came to fix it. Of course it happened again! My wooden chair a hairline in the legs and is splitting more and more. My warranty is expired. I was going to get more furniture from them, but that's not going to happen!

I bought a furniture with 51 inch Samsung 3D TV package from Rooms To Go. Later on, I felt like the deal was not good comparing with 51 inch Samsung regular TV package. Then I talked to Mr. ** in the store, he said that he could make the change and refund me the difference, but it may take one or two weeks. But after a week, they called me and told me that they couldn't do it. Then I went back to talk to Mr. **, what he said was that he never told me he could do the exchange. He even added in "do not take words from my mouth".

I am very upset about his behavior, being a manager, he cannot keep what he promised and his attitude was very bad. It seemed like I was the one who kept them from doing the right business, and I was the one that was unreasonable. If Mr. ** did not promise the exchange, I would not argue about this. I contacted Rooms To Go's customer service, they did not give me any answer.

The thing is Rooms to Go treats customers like nothing, because I made a payment already. I really want people to be aware of Rooms to Go's service. Do not believe what they say. Also, 51 inch 3D TV is a very bad deal. The TV only costs $599.99 right now. If you buy this package, you end up paying $240 more than just buying a 51 inch regular TV package. Rooms to Go ruined my holiday, I don't want this happen again to someone else when I shared the experience here.

I went to rooms to go and purchased a hider bed sofa. Salesman Alan ** told me that my monthly payment will not change because I got a credit limit of $3000. I got my bill in the mail and it went up from $66 to $124. All I am paying is my $66 a month. After receiving my bill for December, I am not paying anything us guys can come and get this furniture all of it my account is a fraud. I purchased sofa sleeper on 9/27/11 at 475 Bobby Jones Expy. Augusta GA. I need someone to contact me at **.

This is regarding the showroom in The Woodlands, Texas. On Friday evening, 11/11/11 at around 6 to 7 p.m., we purchased a bedroom set. We picked our bedroom set based on availability and asked the salesman for delivery on Monday, November 13th. He agreed, and we put $300 by Visa down on the purchase; the rest was placed on the business' financing account. Due to personal/financial reasons, however, less than an hour later, we realized we needed to cancel. We called and were told by the "manager" (who was only the assistant store manager) that there would be a 20% restocking fee. While they refunded the entire amount on financing, they took $265 of the $300 put down by Visa and added it to the financing account as a store credit.

The problem is their refund policy. Upon examination of their website, the return policy states that we have 48 hours to cancel with a full refund of monies. We had noted this prior to shopping at the store. However, because we asked for delivery on Monday, our purchase (according to them) was an express delivery and thus voided their refund policy clause. Nowhere on the website does this state this. It wasn't until we looked at the back of our receipt (which we did not sign, we did an electronic signature via a card-reading device) that we noticed an extended sentence on the refund clause stating that "refund/cancellation rights do not apply to express/next day delivery orders". Again, nowhere is this stated on their website. We did not sign this contract physically, either. My electronic signature was placed on these papers after the fact.

In addition, there is no definition of what express delivery entails. We did not purchase express delivery, nor did we ask our salesperson for such. We simply looked into what was available and the soonest we could have it. If the store offers an arbitrary express delivery for free, there needs to be a defined definition in their clause disclaiming how soon is "express" and what cancellation rights are entailed. This should also be a vocal warning when purchasing - we would have not purchased from them if we knew they were waiving our rights. We purchased from Rooms to Go in good faith and believe we have been misled. Their policy is clear. Yet, they took our rights away by slapping an arbitrary amendment to our original contract.

The salesman, Mike, was incredibly rude on the phone and lied to us, claiming to be the store manager. Even though our purchase and following cancellation was within an hour on a Friday night, he still stands by his lie that somehow our order got to the distribution center and our furniture had already been loaded onto the truck. This is a lousy business practice and terrible customer service. All we are asking for is what we believe we are owed: our full refund, nothing more, and nothing less. Rooms to Go has stolen $265 from us. While we will continue this debacle with their corporate office and district manager, a formal complaint will also be filed against them to the Better Business Bureau.

All I have to say from hearing all these complaints is that, I got lucky with the furniture I purchased as everything works fine and I have no structural issues. On the negative side of this feedback, their delivery company sucks! I was advised 2 times of the furniture being delivered at a morning time and both times, I stayed at home all day and they didn't arrived until 7pm the first time. The 2nd time, they didn't come at all!

Their delivery service is horrible! Save yourself the hassle time, money and rent for $20. Bring it yourself to your home. Even the guys that brought the furniture were supposed to call me an hour before, they never did and then they were mad at me not being at the house for them to drop off the furniture. I was 5 minutes away at the grocery store and they gave me a hard time when I arrived 5 minutes after they did. They didn't even bother calling an hour in advance like they were supposed to!

Then they came in to install the furniture and it was raining outside(keep in mind my home is a brand new construction home), they walk in with there muddy shoes all over the tile and carpet and then proceed to sling my furniture together like it was a cheeseburger the were assembling.

No concern about scratches on the furniture or not setting it up correctly and to top it all of they were really rude to me! I guess that's what you get when you spend $3500.00 at rooms to go. Avoid, avoid, avoid, avoid delivery! At all costs!

I purchased a living room set and I got a gift card for a 51-inch plasma TV. I was told to wait 5 days after delivery for the card to be activated. When the furniture arrived, the end table was broken and the delivery people took it back with them.

After 5 days, the card wasn't activated, and the same thing happened after 7 days. I called the store and I was told that it was because the end table was refused and I have to wait another 5 days before activation. I was told that I should have accepted the broken table and my order would have been complete, and they would have activated the card. They took my money the day I purchased the furniture, but they will not part with any of theirs. This is bogus. Over a $200 table, I cannot get the TV that I want and it is on sale this week. Never do business with this company, and I may tell everyone that.

We bought what was advertised as "The Molina Leather Livingroom, 100% Imported Leather" and it started peeling after about three years. It started peeling in places that don't have contact--tops, sides, handles. Over the next two years, the "leather" is coming off in sheets the size of golf balls.

We still have the original advertisement, and this is obviously not leather; therefore, this is false advertising. According to the Lanham Act, there is no statute of limitations on false advertising claims. Also, everyone who has posted a complaint should contact his/her state attorney general. Rooms To Go should not be allowed to continue doing business in such an illegal, immoral, unethical manner.

We, consumers, work hard for our money. We trust companies to sell us what they say they are selling us. What else can be done?

I am writing in reference to a sofa I purchased 1 yr ago. I contacted your facility before the warranty expired (July 25, 2011). In the conversation, I was told that they only come to my area once a weekend and only on Wednesdays. This was fine except that it would put everything after the warranty date. I finally had a gentleman come to my house to inspect my sofa on August 24, 2011. My initial complaint had to do with the construction of my sofa. I have no children at home and no husband. So you see, I live alone and I am gone a lot. I had some friends over and I have a friend that weighs about 275lbs sit on my couch and it gave with him! I am not sure what was going on except when he got up, there was a little bow. This is why I contacted RTG. Now that we have that, the gentleman that came out was not here 5 minutes, and he said it was broken. OK, I get that, but what now? Well, he told customer service it was customer neglect, how is this my fault? The sofa evidently malfunctioned, had poor material and poor construction. Well, I heard back that it was pretty much S-O-L for me. I refuse to take that, especially since I paid almost $1,000.00 dollars for this sofa.

I took it upon myself to have it looked at since I was getting NOWHERE with your company. The repair man said that the particle board had come unglued and the piece that held it together was not sturdy enough to hold the front together, so any weigh caused it to break. Now If the guy had really been concerned to give me customer service, he would have looked and checked underneath and found the problem which was construction malfunction. I am sending pics of the findings. I am so disappointed in the behavior and lack of customer service that I doubt I ever will purchase anything else from your company. I also think that Cindy Crawford needs to know about the poor construction of her furniture. In fact, I will be forwarding all the pics and this letter to her and the Better Business Bureau.

This could have been settled without these measures if you had just taken the time and been more customer satisfying. Thank you.

We ordered a living room set from Rooms To Go just this week. It came with a couch, love seat, coffee table, end tables, and 3D TV. We got part of our order today and the tables don't even fit together correctly.

I called Rooms To Go and they told us that our order does not include the TV, and basically to go kick rocks about the tables not fitting together. One leg is almost an inch shorter than the other so it won't assemble. Then we find out they decided to take the TV off that we basically paid $799 for because they feel like it.

So now we are stuck with tables that can't be put together and we have a $2,500 set that we can't exchange for a set that isn't messed up. I am beyond livid that they sell furniture that doesn't assemble correctly and now we're stuck with this furniture.

I want them to take it back and we will do business somewhere else.

I had a bad experience at Rooms To Go outlet on 49th Street, Hialeah. I spent the whole day looking for a bed frame. I finally found the one I liked with drawers in it. So, I paid for the bed frame cash. I didn't have the truck to take it home. So, I returned the next day with a truck, super excited to get my new bed frame. By the way, I have been sleeping on the floor for the past month because I just got my first place. While I was waiting, something told me to go look and make sure they don't scratch my bed frame loading it. As I walked to the back, I saw the kid trying to fix something. The whole frame was cracked in several places.

They said I could exchange it if I liked, but they didn't have any frames with drawers! So, I just wanted my cash and go somewhere to buy another frame. They told me they couldn't give me the cash back and that they would send me a check through the mail in 7 to 8 business days. A manager named Ugo didn't even apologize for the inconvenience and was very rude. I told him, "So, I have to suffer because you guys messed up." And he replied, "Yes sir, you do". I will never shop there again.

I went there and found a really nice sofa in the outlet, at Scratch and Dent sale. I found roaches in the sofa!

We ordered some Living Room furniture in November 2010 and were scheduled to have it delivered on December 2011. When the furniture was delivered on the scheduled date, the entertainment center hutch was damaged and the delivery person said they were not even taking it out of the box, that they would notify the warehouse and have it reshipped the following week.

The order was also short one of the chairs, and the rug that we had picked out was not the right one. They indicated that they would notify the warehouse about the chair which would be delivered with the entertainment hutch, the following week, but the rug would have to be returned to the store in which we purchased and exchanged there. All this of course was a big inconvenience for us in our hectic day-to-day schedules. We returned the rug to the store and got with the manager who told us that the delivery person was wrong and that it should have been taken back with them to the warehouse.

He did ask us to look though the store to see if we could locate it, but of course it was not there. He had us look through the computer inventory to see if it possibly might be there but still, no rug. He indicated that we should return it to the warehouse. We called the main warehouse and had them check to see if possibly the rug had the wrong tag on it since it was the same number on our purchase invoice. They indicated that they did have another and that we could bring in the other rug and swap it out.

Meanwhile, the second delivery came the following week with the hutch but still, no chair. Finally, after multiple phone calls, we finally took delivery of our chair on February 15, 2011, which we had to pick up ourselves from the warehouse and the swap out of the rug was still wrong. The warehouse also charged our account once again.

During this 3 month period of receiving this furniture, of course, the billing started in January of 2011 at the amount of the furniture that was delivered which was less than the amount stated by our store salesman. I actually paid more than the amount he had stated in the billing address that I was provided. Needless to say, as the furniture was received, the monthly bill started to increase to more than the amount I was initially told that in March of 2011, my payment was not sufficient to them which resulted to a late fee charge of $35.00. We called and got that straightened out, so we thought they took the late fee off.

The very next month, they changed the billing address of which I had already put the original address into my bill pay service, and of which since it is set up for automatic payment. I don't always look at the bill when it comes in. That's my fault, I know, but after watching my bank account to see when the check was clearing, I noticed that it wasn't clearing until some 8 days after it was scheduled to be there. I reviewed my statements for May, June, and July, and low and behold, they had assessed a late fee again for those months.

When I called to inquire as to what was going on with my account, all I could get was a rude customer service person who only wanted to take a payment over the phone for my account which was not due until the next month. I asked to speak with a supervisor and was told that I had to make a written complaint of the problem and fax it to them, and that there was not anyone else I could speak with. Either the phone connection was lost or I was hung up on, I don't know which, but I'm assuming the latter.

I called back, and got the same individual, and asked if there was someone else I could speak with, that I was hearing impaired, and that her accent was making it difficult for me to hear and understand. So, she put me on hold, and another representative came on who could understand what we were saying, but figuring that the new mailing address was the issue, she stated that it should not have been and that we could send it to either address. I'm still confused as to why they are posting it later than the date they received it because I don't understand why it takes 11 days for the USPS to deliver a first class mailing!

We had purchased furniture, which was measured by the floor salesman. During this process, he communicated dimension incorrectly, which resulted in improper size. We did not accept delivery, and we went back to store to resolve the issue. During this process, store manager (Marc Sauka) misbehaved with us and made racial accusation by saying "your type of people are trying to get this for free". When my wife showed her concern with his statement, he told that I will bring security and escort you out immediately. His racial attack and misbehavior with us was very unprofessional and inappropriate. He walked away rudely and did not apologize for any of his actions.

I bought the Noah Table with two bar stools and a bench last Saturday. It was delivered yesterday but it's too big for the space it is in. I went to the store today and they told me they don't have a return policy and that I could swap it out for something. I was more than willing to do that but they don't have anything to choose from that is smaller. They said they'd have the GM call me back but nothing so far. I'm stuck with a table that too big now.

People, please don't shop at the Rooms To Go in Kennesaw, Georgia. They don't finance their African American customer accounts properly. I was approved for about 1200 with Rooms To Go and then my sales person, Nathaniel, told me I could finance additional funds from RAC. RAC is really a rental company and they charge additional interest on your purchase. The Rooms To Go in Douglasville only uses Rooms To Go credit and Tidewater. I got approved with Tidewater and purchased the furniture that I wanted.

I was cheated out of the Anniversary 50 in. TV promotion! On 03/02/2011, I purchased a living-room package that was delivered on March 11th. After delivery, I saw Rooms To Go TV commercial offering a free 50 in. HDTV and returned to the store on March 16th to inquire why I was not informed about the promotion & why I didn't receive one. I spoke with my sales rep. Jonathan Lewis who informs me that when I purchased the living room package the free TV wasn't being offered. He also said even though it is the same Cody 7-pc Reclining Living-room Plus HDTV currently being offered he couldn't change my order because the HDTV living-room package included: 1 sofa, 1 loveseat, 1 recliner, 1 console, 1 cocktail table, 1 end table, 1 lamp for $2,999.99 & what I bought was 1 sofa, 1 loveseat, 1 recliner, 1 cocktail table, & 2 end table(s) for $2,676.97.

According too him my package was missing 1 lamp & 1 console. So I asked him could I pay cash for the missing items in order to receive the free 50 in. TV? He said no because he couldn't change my invoice after delivery. I asked if I could discuss this with his store manager. We went to see his manager; I discuss what had happened & asked him the same questions. He also said the invoice could not be changed after delivery and suggested to me to buy another new living-room package so I could receive a free 50 in HDTV. Needless to say, I am unhappy and very dissatisfied because I wasn't told about the TV promotion during my original purchase & because of the lack of dedicated I received from the store manager & sales associate.

I selected Rooms To Go because your company policy is Satisfaction Guarantee. I was really looking forward to being a repeat buyer but now like I told the store manager I will never buy at Rooms To Go again and I will tell all my family members, friends & co-workers how I was treated and suggest to them not to buy from Rooms-To-Go either. With the economy the way it is right now I would think your company would be more willing to work harder to keep satisfied customers. I emailed customer service this complaint and got this response back.

"Unfortunately, the promotional sale is only valid towards new purchases only.Our loyal customers satisfaction is very important to us. We are unable to know in advance what promotions may be available in the future or when a customer chooses to make a purchase. We apologize for any inconvenience that this may have caused and it is our hope that we are better able to serve your future furniture needs."

As of today I am contacting my lawyer because I think what they are trying to say my purchase wasn't new or when I bought the promotion wasn't offered on the living room furniture I selected. But this promotion has been running I know since February and is still running on TV, in newspapers & on their web site good until April 4th, 2011. Maybe they are saying they just included this living room set in their promotion after I purchased the items on March 2, 2011 or maybe they changed it after they delivered mine on March 11th. As I stated my furniture was a new purchase and the promotion was running when it was bought. I just was never informed until I saw the ad on TV & on-line. The manager's response was sad. It would have been better for him to just say sorry for the mistake was made. We can't give you the TV due to _____; however, let me offer this______.

First of all, my husband and I purchase a living room set. On January 31, 2011, we did the layaway plan, and the sales representative had told us that the center table was on back order and also the sofa. We agreed that by the time we paid it off, it was going to be available.

By March, I called to see if the items on back order where available so we could pay them off. The result was that the sofa was discontinued. We never received a call back. They were going to let us pick out a different living room set when we paid it off. I was so upset. I just wanted my refund, so they cancelled the order. When making the transaction and purchase, we used two bank cards. My husband's was charged for $500 and mine for $500. That was our down payment.

At the time of the cancellation, I told them that my account was closed so they could just go ahead and put all the money in my husband's account. They disagreed. I called the bank that day and I told Rooms to do what they told me. It was going to be returned to the store. They did not listen. My husband has received his $500. He received it on Tuesday, 3/8/2011. I have not received anything and I called Rooms and I did not get any good feedback. I am so upset at the moment. I called the corporate office and they are no help.

I purchased a very expensive bedroom set from Rooms To Go in December 2010. Upon delivery, I found that half of the furniture had the wrong color. I had cleaned out the room of everything for furniture to be placed in, except for a new flat screen TV purchased six months ago. When the movers left, I found that they had caused a six-inch scratch on the TV screen.

When the correct furniture was delivered, I saw the movers knock a hole in my wall. When confronted, they denied it and said that the hole was already there. I have submitted and resubmitted claims, and now I find that the claim for the TV was denied. They claimed that the scratch was already there on the new TV! Customer service has been a horrible experience. I never get return phone calls when I leave messages. They are rude and non-cooperative. I would never, ever buy anything from Rooms To Go ever again.

They have poor quality furniture with even poorer customer service. They have substandard quality furniture with multiple defects, including poor finishes, dents, scratches, and missing parts. I purchased dining room and two bedroom sets. The chairs need constant adjustment. The customer service is of little assistance. It requires multiple contacts and perseverance over several weeks and months to get issues semi resolved. Also, I purchased furniture from Pottery Barn and Star. I have been highly satisfied with purchases from these two competitors and after sales customer service. I strongly urge shoppers to reconsider purchasing from Rooms to Go. Poor quality is just poor quality at any price.

My mother and I went to Rooms to Go to buy a bedroom set for Mother's Day. When we were buying, everyone was very helpful especially when they found out that we were going to pay cash. We spend almost $3000 on the set with mattress. Upon delivery, they failed to include the bottom rails for the mattress to sit on and the backboard locking system. The delivery guy advised us to buy some 1X1 boards and put them in place of the missing pieces.

At this point, I got upset and went to the store and got into a big argument with the store manager who finally said would give me money back for the bedroom set and not the mattress.

We cut our losses and took the deal not knowing that the mattress would be very lumpy. Customer service told us that we could exchange for other style. We had to pay a difference of $200 to do exchange and again the issues begin. The mattress has a harsh smell that made my mom sick to her stomach and could not even sleep on her bed (that we bought from another furniture store in our area). I lay down on the mattress and validated the horrible smell that actually penetrates clothes and hair.

Again we call customer service to complain and they stated that it was up to the store if they wanted to exchange or give money back. The store manager stated that it was a will issue not a defect with mattress just we are being difficult. He could send a technician out and would be up to him if he would give us our money back. If we decide not to have technician go out, we could get a more expensive set or the same set with same materials and if we want a less expensive set would need to pay $100 for them to do any exchange. At this point, we are very frustrated with RTG and we are not the only people in our area, Rio Grande Valley, that are having a really bad experience with RTG. Two other co-workers of my mother's went through the same thing of incomplete delivery and poor customer service to the point where the consumers have to be restrained by family members.

I would not care if we had used their credit services but we paid cash and now they will want us to pay even more. All this has been in a span less than six months. We are done with RTG and just want our money back. I don't want anything having to do with this company at all. We are even thinking about calling our local media to let the public know how this company works.

I might have to pay out-of-pocket another $100 and buy a new set from a local furniture store.

I bought a couch set from Rooms To Go a year ago. I bought the extra protection plan. Today, I dropped something and had to lift up my cushion to get it and I find a sticker that said, "California complains of formaldehyde." What should I do since it could cause physical damages like watery eyes, fatigue and nausea?

I purchased a bedroom set from Rooms to Go and after a two week waiting period, they finally made my delivery, however, the furniture was the wrong color. I'm aware there are color variations when it comes to wood products, but this was so entirely different and I thought they'd brought the wrong set. I got my sales flyer and it was the right furniture, just not the right color. I stopped the delivery men and called the store. After a 30-minute wait, my salesperson came on the line and told me to go ahead and accept the furniture because if I refused it and it went back to the warehouse without paperwork, it would take longer to get things worked out. I made sure to note on every piece of paper I signed that it was not the correct merchandise. (they have those copies, not me).

After approximately eight phones calls to the store and many times of being told things were being done when they in fact had done nothing, I was finally given an appointment with a technician. He canceled the first appointment on a holiday weekend due to illness. When I finally got a technician out to look at the bedroom set, he was very very nice and told me he would have his report turned in 5 days later and the store would call me two days after that. Two weeks later after having to call them yet again, I was told the technician determined the product to be with in "spec".

I asked what my options were since I did not agree at all and was told there was nothing further they could do to assist me. I'm now stuck with $3000 worth of bedroom furniture that I don't like. I'm wishing very much that I had never walked in to a Rooms to Go showroom and have every intention of spreading the news to anyone who will listen.

On 11-18-10, the furniture was delivered. I waited one week plus, as instructed, before going to HHGregg.

Today, 11-29-10, my husband goes to HHGregg to pick up TV and was told card is not active. My husband calls Rooms to Go and spoke to Jan. Jan calls back and leaves a message that we should call online customer support to resolve issue. At 4:27 pm, I call online customer support and spoke to Heidi. This lady was very rude. She told me that I am not owed a TV. She said, "Can you read?" She asked me where my order confirmation is. I tell her that it doesn't say anything about "no TV" and that the gentleman had told me I would still receive it or I wouldn't have changed the order. She said it clearly states that the order does not include TV. I explain that it doesn't. She sighs and tells me she can't help me and again asks if I can read. I told her that she was not being very customer service friendly. She says, "Oh, well." I told her I'll call your headquarters to see if they can help me. She says, "Good luck with that!" in a sarcastic tone. I called back and spoke to a Michelle who gave me Heidi's name.

I called the Tampa HQ. I spoke to another person who said, "They forgot to put the TV on the order in online support." I asked if there wasn't anything she could do since it was her online support's error. She said if it's not on the order, she can't give me a TV. She said, "But you weren't charged anything extra." I said, "I know, it was suppose to be free." She said she could not do anything and sounded bored and said, "Have a nice day."

My complaint is two-fold. I wasn't given what I was promised, which is false advertising. I ordered by the deadline to receive the free TV. I was promised by the guy in online support that revising my order to a higher priced item would not change the fact that I would receive the TV. Now, I have no TV for my daughter's Christmas and no extra money to spend on one. Second, I have never experienced such poor customer service. I found a site for people that hate Rooms To Go. It appears this company has a problem with customer service and delivering on promises.

Lied to over and over! First by the sales person, told we were getting something that we did not get. Even told us the Best Buy certificate for the TV (since they had no more) was for $700 when in fact it was only $598! Told us we were getting two consoles, we received one. When the furniture was delivered, the recliner would not work. Delivery person tried to call his dispatcher. I tried to call customer service right then. They would not answer (I guess because they have so many complaints!)

I received a call from a gentleman that said he reported the problem and somebody would call to come out and check it. Never heard from anybody in over six days. I finally called the sales person back several times and on the third day caught her. She of course lied again and I was told a manager would call me the next day. She ended up being off the next day which of course she did not tell me about. Called and was placed on hold for 10 minutes then I was told no manager would pick up the phone. Imagine that!

I told them I was going to come up to the store and walk with a sign in front to let customers know what a crappy store they are! They want me to accept 'fixing' the recliner versus bringing a new one. I paid over $4000 for furniture that does not even work, supposed to be brand new. They don't even seem to care or bother to call you back period. I should have never accepted the furniture that night. I would never buy anything from this store again and I am going to file a Deceptive Trade Practices Act against them.

We wanted to buy a mattress that came with a "free" TV. We told them we didn't need another TV so can we take the price off of the mattress and skip the TV. Oh no, that's not the way it works, anyway, its actually a gift card to HHgreg. So we like the mattress and went with it. They told us we couldn't use the card until after the mattress was delivered. And also, if for any reason we wanted to return the mattress, they would only give us the money for the mattress, not the gift card.

The mattress came on Friday, a week after we purchased it. So Sunday we went to HHgreg to use the card and the card was blank. We went back to Room-to-go and were told we can't use the card for another 5 business days. How can they tie up our money for weeks, not give us the "free" TV like in their ads? This made us very angry, that we couldn't opt out of the "free" TV. Yes, they covered their butts in the fine print but something seems wrong with this thing. My grandfather always said, "the only free cheese is in the trap."

We purchased over $5000 dining set, china cabinet and some other things more than a year ago. Since RTG delivered over 7 times and each time, over 80% of all our order is broken and they had to take them back. So I paid for them and more than a year later, I still don't have them. They are not willing to give our money back and they keep saying that they will redeliver. But every time, an inspector has to come out and verify before they redeliver. That means we have to stay home and wait for hours for someone to show up. We have the most horrible experience with RTG. I would not recommend them to my enemy. Stay away from them.

Rooms to go advertised a certain sofa for $788. I phoned first to make sure it was in stock. I then loaded my trailer and drove 30 miles. Found salesperson I spoke with on phone, and found sofa. I decided to purchase. She refused unless I purchased additional fabric protection and delivery charge. Manager was rude and the same. Interesting that comsumeraffairs.com recommends picking up the furniture on site, but RTG refuses.

I purchased $3,000 furniture from RTG. Their service was terrible. The delivery was not as they were instructed. They sit on the parking lot for hours then go to the home knowing that the customer is not there. Then, they make a call to inform that they are to make delivery but no one is home, and they have to reschedule. They are not taking in consideration that the neighbors are watching them. They laugh and joke then they notified the dispatcher that they are unable to deliver.

Do not buy from Rooms to Go if you want a complete set!!! I purchased 2 kids bedroom sets in March. The first delivery in June was missing the girl's dresser and mirror, and the nightstand came with a crack. On the second delivery in late July, they brought the dresser without the mirror and did not bring a replacement nightstand. Third delivery today brought a cracked mirror and now they are telling me the new delivery date will be not until late October. We have been waiting 7 months!!! We still do not have a complete girl's bedroom set. We have been paying on the rest of the pieces, but we do not have a complete set that we agreed to purchase. Better Business Bureau keeps giving them a good grade because they respond by giving us more money to spend in their store. I would not buy anything from them even if they gave me a million dollars. Next time pay more, but get what you pay for!!!

I purchased a living room set in cash from Rooms To Go and was told by the sales person that if I bought the warranty and anything happened, like dirt, or food, or anything , they would come out and clean it or replace it if it came down to it. I called them to tell them that the cleaning solution they gave me left nasty water spots on my furniture and they sent out a tech who took pictures and determined that I had abused them by letting my kids rub food and drinks all over them.

Then I called them to dispute their allegations and they came back to me with insinuations and basically called me a liar and that I had myself done this to the furniture. I told them what the salesperson told me and they said that they never do that and that I was out of luck. I told them that all I wanted was a refund for the warranty that I didn't feel was given to me considering that the furniture was never protected even from water, that nothing I used helped in cleaning it and that it just made things worst.

They said they'd refund $80.00, which is prorated for the whole almost one year time I've had this furniture. Then they said I had to hire someone to clean it and they would rebond them, which just leads me to believe that they were never bonded in the first place. I feel victimized, like they took my money and are now partying up at my expense. They have been rude and condescending and have treated me, the consumer, poorly. I now have a $1200 living room set that I saved up money for looking like a set I picked up at the corner junk yard. The cleaning solution damaged it further.

I was "slammed" into a protection plan on September 5. The salesman pointed out the charges, but explained to us that they were for delivery. On September 8, I returned to the store to dispute the charges and explain to the manager how I was deceived. They granted me a refund but explained how the refund will be mailed to me rather then credited back to my debit card account. I was told the check would be mailed that Friday.

I then called the Rooms to Go corporate office to file a complaint and they told me I would hear back from them in 48 hours. I never heard from them. On September 14, I called to ask why I had not heard back about my complaint and they told me I wouldn't and also told me that my refund for the protection plan had not been mailed. I went to the store to get a full refund, over $3000.00, and now I will have to wait for that. Rooms to Go has stolen from me as I see it!!

I purchased furniture from Rooms to Go on a 24 months no interest. I made my payments every month and 99% of the payments, I doubled paying way more than the amount due. In May 2009, my balance was $1,800 and I sent them a payment of $1,600 that I got back from my IRS refund. In July 2009, my "minimum payment due" said $0 but I went ahead and sent them $25 because my remaining balance was $200. I moved at the end of July and did a change of address. I didn't receive an August bill from them but went ahead and sent them another $25. The August bill was sent to my old address so I never saw it, never knew that on it my "minimum payment due" was $27. As I said, I sent them $25 - and remember $1,600 2 months earlier.

Well, all of a sudden when I got my September bill, they added finance charges to my "original amount" because of a $2 difference causing my interest to be $50 per month. When I called them and complained, they told me that I needed to go to Rooms to Go, so I did. Spoke with a manager there. Wasted about 2 hours there only to find out that I had to pay all of this interest because of me not making the minimum payment voided my "interest free". I called back GE Money, sent them letters--explained that I had moved and never saw the bill.

Last month, I borrowed the money and paid the entire amount of my bill which should have left me with a zero balance. Yesterday, I received my new bill $72.57. I called them about an hour ago and spoke with a lady that said it looked like finance charges. I explained that my payment should have paid it in full. She told me that she was going to transfer me to an account manager. I held for 25 minutes before finally speaking to "Amanda". I explained it all to her and she said, she would do an adjustment to my account. We shall see! I do not recommend doing any business with GE Money. If you need to buy something, save up for it or get a loan from the bank. This place is a scam!

This woman Terry ** is the service manager for all the stores. Being a district manager myself, I can tell you that she has an attitude problem. I was told that the sofa I bought 6 months ago was covered for everything, and I paid $129.00 for that warranty. Now that I have a rip in the corner seam and then it was ripped further by the dog (still in the corner), I am told it is not covered and they want to charge me $100 plus to fix it. Even if you've spent thousands at this store, they will not accommodate you for something so simple. Even to honor a lie from the salesman who told us everything was under warranty. They do not care about their customers and have the worst customer service I have seen. What's even more upsetting is the woman here has left a nice message that Terry fixed her sofa at no charge from a rip that her cat made. Unbelievable. Don't buy furniture here. They play favorites.

Please check your statements closely against your invoices. Our $5000 purchase was split into 3 deliveries. All taxes/delivery charges had to be paid up front. Purchases are not added to acct until delivered. So far, two deliveries added to account and both are wrong. First charged extra $28 (tax amount) that was already paid. The second added extra $10 (delivery fee) that was already paid. Will find out tomorrow how hard it's going to be to get excess charges removed. And we'll check closely when 3d delivery shows up on account.

Also, their statements are a nightmare. These purchases added to existing account with 2 different no-interest promo periods. Expiration dates with separate balances are not printed on statements, so no way to know how much is going to each promo balance (paying thru online banking). I requested separate accounts, but they said they could not do that. They assured me on phone that amt of my prior monthly payment would always be applied to the older balance, but that needs to be reflected on the statements.

I made the mistake of buying a whole house of furniture from Rooms To Go, 3 bedrooms and living room, over $12,000 I paid. The delivery stole from my home and striped all the screws to all the furniture, the handles to the dressers broke off in the first month. I reported all this to the store that I bought it from. I went there personally so as there would be no confusion as to the reason I was there. The sales lady that I bought it from said to come back later that she was with another customer and could not be bothered with me at that time.

I waited until she was done with the other customer, then I approached her again and she said that she couldn't help me that I had to take it up with corporate headquarters and asked me to leave the store. That upset me! They already had my money and that was it. My living room set (3 piece with massaging recliners) would not open correctly and would hand up. They sent three different people out and they all said that they could not fix it that it had to go back to the shop to be fixed.

Now granted this was over a six months period before they agreed to get the furniture and take it back to the shop. They kept it for seven days and I had nothing to sit on nor my family. When it was delivered to my home, it was broken more than when they came to get it. Now I was really upset and called their shop back. I was rudely told that the year warranty had expired and they would do nothing more. $12,000 plus I spent there. I'm glad that I worked for La-z-boy for seven years so I knew how to fix my furniture!

And once I saw the garbage that was used to build it all I really wanted to do is find the owner of Rooms To Go. Now, I tell everyone I meet what trash they sell and how bad their service is after the sell. They are thieves and liars that should have their business shut down and they should have to return every penny they have stolen from all their customers. I had to fix myself all the faulty mechanisms, upholstery. I had no usable furniture for my family or guests to use without fear they would get hurt by the shoddy workmanship and plain disregard to the safety of the customer that spent 12 grand plus.

My in-laws ordered a $1,000.00 bunk bed for my son. RTG employees have been here 5 times and the bed is still not completely set up. They consistently show up without all the hardware needed to complete the assembly and need to schedule another appointment, each requiring a window of 4 hrs for us to be home waiting for them. My wife has made well over 10 calls to correct this. My son loves the bed, but we will likely never shop at RTG or recommend them to anyone ever again.

Concerning my order no. **, I placed an order on layaway on August 6, 2010, together with a purchase of a bedroom set. However, due to my current economy, I have cancelled and requested a refund of my deposit. The store advised that they would only give me a store credit. In my current situation, I will not be interested in anything from the store, but I do need my money returned. Thank you

I bought a new bedroom set totaling $5400 from Rooms To Go and was to be delivered on July 2nd between 7am and 10pm. When I complained to the sales associate that the time frame was too long and I have to leave for work at 6pm, he told me that if I called customer service, they should be able to arrange for my delivery before I leave for work. I was told by customer service that there is nothing they could do about an earlier delivery time.

So, I stayed at home all day and had to call in late at work. At 830pm, convinced they were not going to show since it will take more than an hour to deliver and set up the delivery, I headed out to work. At 9:45pm, I got a call from my daughter saying the delivery truck was in my drive way. I headed home to take delivery. The delivery guys were so rude; they condemned my house from top to bottom, complained about my having my master bedroom upstairs. When they eventually took the suite upstairs, they complained about me buying the heaviest set in the showroom. They also condemn the layout of my bedroom and the fact that I did not have a drill set for them to work with but instead I provided them a screw driver! I had removed the old bed before they came but still had my dresser in the room. They fussed about having to move it to the next room, they actually did not want to and when i told them what rooms to go policy on moving old furniture was, they reluctantly moved it to the next room.

Now comes the fun part. 4 weeks after the delivery of my bedroom suite, I am yet to receive the 32 inch TV that came with the promotion. I was told this TV will be delivered a week after I took delivery of my suite. I have called rooms to go and best buy to no avail. I kept getting this run around as to when it I will take delivery of the TV. At first, BB told me they haven't received my paper work 2 weeks after the purchase of my package, a week later when I called them back; they told me they do not have the size of the TV available. I am waiting patiently and hoping I get this TV in my life time.

My husband and I purchased furniture from Rooms To Go during the month of May 2010. They were offering a promotion of no interest with equal monthly payments until 2013. We were given an estimated payment of $90.00 to $110.00 a month based on the promotion. My payments were set up on a 12 month plan, which was not advertised. I advised them of this and they refused to correct the issue. Rooms To Go told me I needed to settle the matter with the financing company, which in turn told me Rooms To Go had to handle it.

I was given a 12 month contract to sign, and I should have been given a contract for 36 months no interest. When I contacted the salesperson at Rooms To Go, he apologized and told me that he wasn't aware that they had a 12 month promotion. During this entire ordeal, Rooms To Go has been really difficult to deal with. They gave me the incorrect contract to sign and I believe they should make the corrections. I am unable to make the monthly payments they have given me, which will essentially destroy my credit rating. I have purchased furniture from Rooms To Go in the past, and was pleased. The mistake was made on their behalf and they should make it right.

My purpose in writing to you, because it was the name that came with the try-out package send to me, and because I need for someone to at least give an answered to all my questions.

On October 2009, I purchased a Tempur-pedic mattress in Rooms to go in Puerto Rico, it was delivered on November of that same year. I made the purchase because I'm a 59 years old lady which has many conditions on my back, lower and upper spine. While on the store the salesman show me two different types of mattresses and I chose the firmest one due to my back problems.

Two weeks after mattress was delivered it was already ruined, at the same time I received as call from the Rooms to go customer service rep and I told her that the mattress wasn't firm that it has a hole, indent, pit, cave-in or whatever you may called it. She informed me that she was going to pass a note an that I was going to received a call from them giving me an appointment. (that was on November). On December I got very sick and wasn't even thinking about my problem with the mattress. On February and March, I was attending various conferences in the United States, when I returned I went to Rooms to Go and told them I was still waiting for their call and explained my problem, that I didn't want to let it pass another moment because I didn't want them saying that the warranty has expired.

They gave me an appointment for the month of April. The person that came to my house asked me questions like, how many people sleeps in this mattress, my answer was only me. That when was the first time I felt the cave-in sensations, my answer two weeks after delivered. I asked him that I wanted a response of his findings and he told me that in two weeks they will call and let me know. Ha! It never happened. After four weeks I called them and customer service told me that my bed had an arch, and for them that was it! Mine is a remote control position bed. And I remember when buying the mattress, the salesman ask a lady in the store if I need to buy the whole sleep system and she answer in the negative.

I told the lady that I was not consonant to what she was saying and their determination. That the least I deserved was to let me see the pictures and all findings and explain to me in person (which I deserved after paying a $1,699.00 mattress) and at the same time to refute them, she told me at the time that in order to do that I had to direct an e-mail to the Manager through this site onlinesupport@roomstogo.com and they will answered me and give me an appointment. Which I did, attached you may find them.

I have long sleepless nights, because it's very difficult for me to conciliate and if it happens that you get caught in that hole it is so difficult for me to get out of bed. I purchase the mattress because I was told of all the benefits, the 20 years warranty (but with Rooms to go-after they made you buy every item of warranty they always have an escape to very cynical let you know there is nothing to it, sorry they will never called you, that's they way of treating their customers-) and besides I used to have a Serta orthopedic mattress and it never sink like this one, and your only after two weeks in my possession it's ruined, and the irony is that I'm still paying for it.

With this, I expect at least an answer from you, because the representative you have in Puerto Rico is not at the stature of your company, people, like me, who made sacrifices to buy something very costly, deserves a little of attention to their requests. I do not know if someone else had the same problem as me. The only thing I know that I do have a big problem no one seems to care. That maybe my mattress was wrong manufactured, because it sure doesn't automatically self-adjusts, go figure. That my remote control position bed does not has an arch or a hole, cave-in or pit in the middle, and the mattress you are dealing does. That your infomercials talks about the warranty, I believe is not true.

The only thing I want to know is, what is going to be done with me by your reps here in Puerto Rico, because they have to learn how to treat people. You cannot be making deals here and not stand with the least grade of consideration, respect and satisfaction to your customers, that's the least expected. At the same time, I hope you stand by your words and at least help out in this matter. Because I've been more that patient but I have to put a stop to my suffering and let you know my feelings.

Hope to hear from you soon and to at least teach your reps in Puerto Rico to stand by your standards.

After several months of looking for a "big girl" bed for our 5-year old daughter, we finally found one online at RTG Kids. There is a store about 30min from our home, so we went to see the bed in person before purchasing. The saleslady seemed very helpful. We did not make a snap decision; we were in the store for quite a while. They had the step bunk bed we were interested in on display; however, not in the color we wanted. The saleslady showed us other white furniture that was in the same collection. So we decided to purchase and paid almost $2000 in cash up front for the bed.

After waiting for the bed to be delivered for 1 1/2 weeks, we were so excited when we saw the delivery truck. Unfortunately, the bed was apparently damaged before being shipped as well as being damaged further by the delivery guys. They left nasty fingerprints all over the bed from setting it up and negligently left a bag of extremely sharp furniture tacks over 1 inch long attached to the chest of drawers, which my 5yr old and 1 yr old found! My children could have been very seriously hurt by their negligence! The bed was also not the true white we were expecting, it was a poor attempt at a whitewash.

I called the store to speak to our saleslady, who started backpedaling about the color and stated we needed to contact customer service about damage, which I did. I was told they could send a technician out to fix damage in 1 1/2 wks. I said that was unacceptable as it was a brand new bed. She then told me she could send a whole new piece to be delivered in 1 wk.

This still did not take care of the whole problem, so I requested a supervisor. Apparently their chain of command goes: peon, peon with a few more scripted answers, rude peon with even more scripted answers, etc.... I spoke to a lady named Evette who is supposed to be a supervisor. She was very nice, however, could only offer to void the extended warranty we purchased for obvious reason and purpose, so that we could paint the bed. After firmly stating we did not want to void warranty, she stated she would see what other options she could offer, such as a % off of purchase price so we could paint the bed. She could not authorize this, so needed to speak to her supervisor, who was unavailable. She was supposed to call me back. 4 days later, after not hearing from her, I called back; was subjected to the hideous elevator music while placed on ignore due to Evette being on the phone. When someone finally came back on line stating she was still on the phone, I requested her supervisor since she had needed to consult with that person anyway.

Conveniently, after being put on ignore again, I was told that a person was on the other line; however, Evette was available and would pick up immediately. Finally, ignored again, Evette picked up, however, stated she could only offer replacement pieces or exchange. Seriously, why would I want to exchange a bed that fast after it took mos. to pick out unless there are serious issues with that bed, so what exactly was Evette trying to tell me!

After another call back the next day, it was decided that, due to all the damage that a whole new bed would be sent out and tagged, "red alert". This tag was supposed to alert people that were packing bed to thoroughly examine every piece for damage before packing.

Delivery was scheduled for Saturday, 7/17/10 between 2pm -6pm. On Friday, 7/16, I received a call stating my delivery time needed to be changed to 4pm - 8pm. I stated that it was unacceptable and I could not do that. The Customer Service Rep said she would have the driver call when he's on his way here. She also let me down for the 2pm - 6pm delivery time.

At 5:35pm Sat, 7/17, I received another call from a rude customer service rep stating her driver was running late and had just got to Winston. She stated he would be here very soon and definitely way before 8pm. I told her that was extremely unacceptable and about the previous conversation the day before. She was very rude and stated driver would call me when on the way here.

I tried to call customer service back at 7:10pm to find out where delivery guy was, but they were closed. Delivery guy finally calls around 7:20pm stating he would be here in 25 min. When they finally showed up at 8pm, they unloaded only the steps first. When I went to examine before they brought into the house, the new steps were damaged worse than the ones I already have. The delivery guys were even pointing out damage. I obviously refused delivery.

I tried to call customer service on Sunday, 7/18, but they are still closed until tomorrow. I called the store trying to get something accomplished today, to find out the name of the store manager and speak to them. Of course, it turns out our original saleslady is the store manager.

Buying a bed should not be this complicated! Apparently Mr. Seaman, the store owner and President, doesn't need to make any more money and doesn't care about the quality of his product or his customer service. To make matters worse, I am currently pregnant and my pregnancy is extremely high risk. I am not supposed to be getting stressed out, or upset. Gee, wonder how all of this unnecessary stress is affecting my pregnancy!

Several years ago, I purchased a living room set from Rooms to Go and was very dissatisfied with the couches and resolved to never use them again. After looking to replace my set, I could not find the black leather living room set and my daughter convinced me to check out Rooms to Go again. That she saw a set there that I might like. We went to the store in Plantation Florida and there was a set that caught my eye.

I was told that it would cost an additional $200.00 to have them motorized. No problem it was well worth it. When the furniture was delivered the couch was powered and the loveseat console unit was manual.

I was told to call the store to let them know it was wrong by the delivery person. I spoke with the manager and he told me it would cost me another $200.00 to have the loveseat motorized. I explained to him that the salesman already charged me $200.00 to have the set motorized. He said its $200.00 per unit. That is not what I was told when I bought the set. He said I would have to come back to the store in order for them to upgrade the unit and I would have to prepay before they can send out the new unit. I said I would call the corporate headquarters that this is not fair. I told the manager the salesperson was well aware that I could not use manual couches because of my condition and why would I want only one couch that I could use and the other was useless to me. He told me "Do what you want but I have the last say."

When I called corporate, they said the manager would have to take care of it not them. Also the lamp that came with the set I sent back with the delivery people because it was broken. I had to go back to the store for that as well to pick out another lamp. I had no choice, I had to go back to upgrade the useless loveseat. I told the manager when I called him back that I would be coming to the store to pick out the lamp and upgrade the loveseat unit to power. When I arrived at the store again, I told them how unfair they were and I would never again use their store. I picked out another lamp that was $19.99 more than the one I originally had bought and I would pay the difference.

I was told I would have to pay $260.00 and they would swap them out. I told him wait, how could I owe that much when the lamp was only $20.00 more and he said taxes were added. I am not a stupid women and I actually passed my math classes in school. Sales tax in this state is 6% which does not come out to 40.00 in taxes. I told him to rework his math. When all was done I paid additional $233.19, which is the correct amount not $260.00. After getting home, I realized they charged me again for the protection on the powered unit for 59.99 which was already paid on the manual unit.

Now I have to go deal with them again to get this resolved. I doubt they will work with me as I have called the store 4 times this morning and was hung up on before I ever go to speak with someone. I feel very cheated and mislead by this company. I plan on buying two more rooms of furniture and I told them it would be a cold day in hell before they get any additional money from me. Someone needs to look into this store's practices. If they are cheating me I am sure they are cheating many others. I was lied to in order to close the deal. After reviewing my original invoice, I can see many errors in the amounts they charged me. I am going to have to make another trip to the store to try to get this resolved. Anyone reading this post, I truly hope you will consider doing business elsewhere.

In 2005, I purchased several pieces of furniture from Rooms To Go. Among them, a three-piece "leather" sofa set that was covered by a one-year warranty. Just 5 years later, the leather, which I had treated by a special protectant applied by Rooms To Go, is peeling off in sheets. I have taken care of the furniture by guarding it against direct sunlight, temperature extremes and excessive/deficient moisture levels. Unfortunately, emails and calls to customer service render no redress of the substandard quality of their products. The furniture is virtually unusable as the material peeling from the furniture sticks to anyone or anything that comes into contact with it.

Rude and nasty customer service, they were so confident that they were the only contact that I could make that they all but hung up in my face. They did not try to resolve me concerns about being charged a late fee when I stipulated on my application the terms I expected. I paid the amount, got mad and decided I would close the account. When I called back to inquire about the process for closing the account, I was told that I would be reported to the credit bureau. I informed her that I was not refusing to pay off the account. I just merely wanted to receive the final bill to pay in full, she retracted and conceded that it was within my rights to do so. This is a joke at the highest level. No form of professionalism exists, not to even mention that there is an absolute absence of customer service. I was charged a $39 late fee.

I purchased around $3,000 worth of furniture including a bedroom set that also came with a plasma TV as a "promotion." To this day, a month later, I have not received it. It is absurd to think that your company does not ship the TV at the time of the invoice, which was paid in full. To start, I had to go pick up my own furniture from the store 2 miles from Mexico as the outrageous delivery cost to both the store and to my home was seemingly stacked on top of each other. I was told by your corporate customer service representatives to "call back in 12-14 days and get a tracking number." I am currently getting the run-around between "they will call you back" and "that's out of our control." Corporate blames it on the store, the store is blaming it on corporate.

The managers are incompetent at best and are extremely rude. Even putting in a complaint takes 30 minutes. Somewhere along the line, your "automated system" failed to put in the order and the warranty on the TV was not invoiced at the time of my purchase. The managers say they can't fix it as "that's simply out of our control, its the automated systems fault." Corporate can't fix it as "that's the store managers not putting in the order." Finally, 4 weeks and roughly 6 phone calls to both customer service and the store itself, your rude manager at your McAllen, TX (Arturo **) store tells me that the TV should be shipped in the next week and will take 14 more days for me to receive it.

I have attempted to file complaints via your customer service department and have seemingly run into agents that deflect the situation into turning the situation on me! I am appalled to hear that Rooms to Go won't upgrade the TV or try and rectify your error in any way. By purchasing my furniture from Rooms To Go, we entered into an agreement and understanding that the products, which I have paid in full for, will be received on a timely basis.

This is unacceptable. As a customer of Rooms To Go, I am asking for some sort of attempt to rectify this problem. A "sorry, man, that's all I can do" simply will not do. I tried to get this issue resolved with your store manager, with only a "nope, no, I can't help you" and "this is the only action we are going to take, your just going to have to wait" and "there's nothing more I can do." I was also told that "those corporate people are just customer service representatives, they don't know what goes on at the store." After deciding to send you this email, I called back and asked for the manager's name and phone number so that I can include it in a formal complaint and was asked for my name, then was hung up on. What kind of customer service/business is Rooms To Go comprised of? It is a shame that a company's reputation can be destroyed by a few bad managers and customer service representatives, or is this what comprises Rooms To Go?

Bungled delivery -LIES - Underhanded deals - Unauthorized charges on my credit card. I am so angry and stressed out I think I am going to have a heart attack

I was to have 3 yrs no interest, well guess what, I'm paying 29.99%, they lie. Advertisements should be taken off internet and TV.

So I asked for a morning appointment so I can request the time off at my job and was told "we cant give appointments, we can only put your request for a 4 hour timeframe and if we dont make it by then there is no guarantee, you will just have to wait". REALLY? So I have to take a full day or request a full day of work because RTG cant guarantee a 4 hour window for them to fix the damage they caused? This is unacceptable and horrible service. I have no say or assistance with a schedule that works for me - the customer. They should not expect return customers if this is how "they have been handling it for 20 years" as I have been told. I will lose time at work to fix their mistake.

1 1/2 days later, the chair was missing. The driver called, and our Salesperson Tina, said the chair didn't come with it. I told the delivery men that we didn't want the set if it didn't come with the chair. The delivery man called the sales manager and let me speak with him. The arrogant manager said to me, "I bought it and it's mine!" I called my AAA VISA card company and when they inquired about what happened, VISA called me back and said the charge already went through and that Rooms to Go has a "No Return Policy". I went on the computer and looked up "Rooms to go Return Policy".

Their policy says that a full refund is allowed within 48 hours of purchase or 80% after 48 hours. It was only 40 hours since we bought the furniture. I called back My AAA Visa Co. and told them about the 48 hour policy. The women at VISA said she will contact the Rooms to Go Corporate office next Monday. I am a Disabled (Amputee) U.S. Army Veteran on Disability. I don't have the extra $600.00 that Rooms to go is trying to Flim-Flam out of me for the chair that was supposed to be included (As in their showroom set-up). The two Police Officers that came to my house after the Delivery men left said that they had "Bad" personal experiences with.... "Rooms to Go!"
At this time, I am waiting to hear from my VISA Card Company about my Refund.

PS... Beware of the big companies and be aware that buying with a Charge Card is not 100% safe.

On April 10, 2010, my husband and I went to Rooms to Go as they were having their "Clearance Sale". We were immediately greeted by a gentleman, who by the way was excellent. Once we finally found the bedroom set we wanted, we said we wanted to order it. Well, unfortunately the sales rep informed us that the set was out of stock and we would have to wait until June 3, 2010 to get our furniture. We were told that if we paid for the bedroom set THAT day right then and there, we would be GURANTEED our set on JUNE 3, 2010.

Approximately a week and half before June 3, 2010, I received an automated telephone call informing me to be home on June 3, 2010 so that my bedroom set can be delivered. I was SUPPOSED to receive a phone call TWO days before the delivery date but that didn't happen. In fact. I received one on June 2, 2010. The call informed me that my bedroom set will not be available until some time after JUNE 8th, 2010. While already waiting TWO months, I was extremely upset.

The customer service rep kept repeating "it's the manufacturers fault, the night stands are out of stock".

As a customer that was GURANTEED a delivery date of June 3, 2010 for ALL of my purchase, I am upset and disappointed with Rooms to Go. While I tried to negotiate with them, they were being extremely unreasonable. Although it was their fault for not living up to their word, and giving me what I rightfully PAID for, they still do not want to do anything to try and make the situation better.

Rooms to go needs to realize that the more customers that are wronged, the less customers they will have.

Finally after speaking to a manager and NEVER receiving a call back, I called them back. I asked for my money to be refunded to be and they said I would be penalized 20% of the purchase price. I had asked that I not be penalized since this incidence was Rooms to Go's fault and not mine. The manager PROMISED to call me back, but failed to do that as well. I called back again, just to find out that they wouldn't refund me 100% of the purchase price.

While I was disappointed, there was really nothing I could do. I don't want to risk losing 20% of my purchase, as it is somewhat of a large amount. I figured if I have to wait for the nightstands, I might as well wait for the bed, dresser, and mirror.

When I called the store back to request that, they informed that the bed, dresser, and mirror had already been loaded onto the truck. So, now I am stuck with a mitch-matching bedroom until June 10th. Oh yea, that's when I will hopefully be getting my nightstands, no earlier.

Rooms to go is a joke and should not be in business. They are taking advantage of us. The salespeople are vultures and they don't care what they need to do to seal a deal. I bought furniture on April 26, 2010 and they told me it would be delivered on May 22. This was pushing it but I agreed, the salesman promised (stupid to trust, my fault) May 22 was my son's 21st birthday and we were throwing a huge party. The delivery was set for the morning.

I get a call a week before and they said my entertainment center was on back order!! Hello, did the smellsman not know this when I was ordering?? I think he did and just wanted his commission. So I find out I can't get it until June 8th so far.... ridiculous. Spoke with the store manager got the run around. She told me it was coming from China. So everyone that has said it was cheaply made now you know why. Corporate will not accept my certified mail. Live and learn unfortunately. I wish I would have done more research before spending $3,800. Never again.

Trust me. You will be lied to and the service after that [is bad]. Even paid paid 1600.00 for a sectional that day.

I purchased my daughter a new bedroom set from Rooms to GO. The furniture was delivered damaged the top draw of her dresser was split in half, it was poorly put together, the wood connecting the mirror was shabby and cracked up the middle, her media stand was off balance so bad it leaned to one side. What bothered me the most was that the delivery guys felt that was ok and left before I could notice the damages, I went back to the store i fully/cash paid for it and complained. I was at that time informed they could not help me but to call customer service before 12 because it is a Saturday. I even tried to show the manager pictures of the damage and he would not look at them.

I called customer service and got no farther than if I stayed at the store. the rep name PAT told me only thing she could do for me was send a tech out 2 weeks from today to visualize the problem and maybe fix it. I told her that was not acceptable. I want a new set. she informed me I could not get a new set but a dresser 1 week from today and I also have to keep the mirror that was scratched up from the delivery guys trying to peel a long sticker off that should not have been there on the mirror. everyone knows a sticker on a mirror is not a good idea.

Eventually the Rep hung the phone up on me because I asked her how would she feel if she paid for a product and it was brought to her damaged? Well Pat the Rep was not such a good help and as for Rooms to Go [they] have lost all my business. My daughter was so upset because she has to sleep in the other room and she noticed how someone can do you wrong and not care.

I purchased a couch and love seat set from the Lexington SC Rooms To Go store after having the couch for 4 months the left seat started to sink in. I had the service Tech come out in April 2010. the tech advised me that the reclining mechanism bent and was causing the problem with the couch. the tech advised me that it was a defect in the mechanism. the tech advised me that the part would be ordered that week and it would take a week to come in then he would come back to install the new part. he also advised me that if i didn't receive a call with in two weeks to call customer service and ask when the part would be in.

i called on may 10th and the person i talked to said the part had been ordered and should be in soon. on may 18th i called again because no one had called me. this time the customer service person advised me that the part was ordered on April 21st. she also sent the tech a email asking whats happening with the part. she also told me she would call me back to let me know whats happening. after a few days went by with no call i called back on may 21st. the customer service person advised me that the part was ordered on may 18th and no other notes about the email or whats happening. i asked her if all the calls were recorded and she advised me they were. she also told me that the part being broken was due to the customer miss use. i was told first that it was a defect. she did say that it is still being covered as a defect part.

i feel that this is not good customer satisfaction due to the fact that they have been lying to me and forgetting to order the part. also they cant tell me when my couch will be fixed. i asked them to rush the part order because they forgot to order the part and for lying to me. plus that it has been a month and a half since the tech came out. The couch i have now wont recline and if you sit on the left side you sink into the corner like a spring is broken. the set was $3000 and has a great manufacture warranty but the customer service at Rooms To Go is not up to par.

In 3-year since I bought my new home I purchase several items from Rooms to go at different times. My first experience was with a dining table and chairs one of the chairs had a defect when delivered and I explained to the driver. A month in a half later, the cushion came in the mail, no repair tech (?) my husband made the repair go figure. We then purchase a sofa and love seat with Rooms to go that when it arrive we returned the sofa and a month later, the new one came. When I was not home. My husband received the delivery and it has sat there for several months as we both have busy schedules.

When I decided to dust them off, I notice that when I lifted the cushion it had two small holes like a quarter size. I also notice that the shattered glass table had a corner that when the light hit it was not properly glued. I then scheduled an appointment with Rooms to go and told them to call me, so I am sure someone is there to meet them. I told them I needed a morning appointment because I had to work that afternoon. No one called me until an hour before they were going to come around 2pm go figure. I had to reschedule repair tech not happy. Says that it was not his fault and that I would need to call customer service.

I then reschedule with customer service again and having to take my vacation time to be at my home because I had no clue when they were going to get there. The tech same unhappy one calls me 7:30am gets there at 8am and then spends all 2 minutes of his precious time and says that customer service will call me. At this point, I have had it and let him know it. Then I call customer service and let them have it. Today, I get a call from customer service to let me know that the tech says that the defects are my fault and rooms to go is not responsible. I will have to take pictures and send it to them via email for them to reconsider. The Tech says that the sofa had to be my dog that is a golden and lives outside. My dog is a genius, he can come in when I am at work and lift up the cushion and cut a quarter size holes perfectly.

I think he just set a world record. Seriously people get a clue. The glass is another story. He says that something had to have spilled on it to cause it to un glue. If it has glass on both side not sure how he made up that story. I asked them to send a different service tech not happening now I have to take pictures and send them via email. This is the worse customer service ever!

I went to Rooms To Go with a few other family members to look for several rooms of furniture. Upon entering the store, a salesman asked if we needed help finding anything. I told him that I was looking for a desk. He said that they were a furniture store and that they left the office equipment to office depot. I told him that it was too bad and that Kanes had a selection of desks. He said well then I guess that you need to go to Kanes. I then asked him about bedroom furniture and he told me where to look. I found a set that I liked but could not find a salesman and I did not understand the tag on the furniture so I decided to leave.

As I was going to the door the same salesman approached me and asked if I found anything. I told him yes but that I didn't understand the tag for the pricing. He very rudely showed me a tag and said that he did not see why I could not understand it. He then asked me if he could escort us to the door to leave. As we were leaving, he told a saleswoman that he was escorting us out and she said good, lock them out while you are at it. I know that the time was getting close to closing time but that was no excuse to be rude. Not only will I never go to Rooms To Go again but I will tell everyone I know and come across about the rude and uncalled for treatment I received at that store.

When I went back to Kanes to buy me desk, bedroom set and dinning room set, I told them of the treatment that I was subjected to at Rooms To Go and they said well it does not surprise us as we have had three people come in today with the same complaints. With attitudes like they have, I guess they may be the next store to close their doors and wonder why.

We just purchased both a bedroom and living room package from Rooms To Go and spent close to $4,000 on both packages. Both packages included a free TV. When we placed the order, the living room package was on backorder until 3/18/10 which we agreed to and they told us the TV would not arrive for that package until after we picked up all the living room furniture pieces. The bedroom set was delivered on 3/5/10 and we have been waiting over 2 weeks and no 32" TV. The salesman said it would arrive within 5-10 days of furniture delivery and to call if we had not received it within 14 days. I called the 1-800 number to Best Buy (who is supplying the televisions for this promotion) and they told me they didn't even have an order for me. I spoke to Customer Service at Rooms To Go and have yet to get an answer to where my TV is for that Bedroom package.

If that was not a nightmare enough, our Living Room package was supposed to be picked up on 3/18/10 by my son with his truck, but he wasn't able to pick it up before they closed that Thursday, so we called to see if we could pick it up the next day. I was informed that my paid for merchandise had been put back into inventory and I would have to wait another 2 weeks to get my stuff. I got really upset and told the lady (Amanda) that was just not right and it was my merchandise and she then informed me that it was in fact mine that they have claim of the furniture until it is physically in my hands and they can sell it to someone else (especially if it is a high demand item) even if I am one day late picking it up and have paid for it in full. She said my name wasn't on the furniture (in a real smart** way) and that I needed to calm down. That is the way they do business on open inventory items.

Needless to say, we are ****** at this company with whom we've bought numerous furniture pieces over the years. Never again! Also, just to warn other buyers, if you are ordering any package that includes the 50" TV, don't expect to get all your furniture at once. They will deliberately hold a piece back just so they have additional time to process all the TV orders. You cannot receive your TV until everything has been delivered in your package. They are still holding our Ottoman that showed it was in stock online and when I called, but conveniently it was on backorder until May 8, 2010 for my Living Room package. So, we won't get our TV for that until probably 2 weeks after that. These people have balls!

I ordered leather reclining sofa from Rooms To Go, was delivered co days later. The sofa had no transformer to plug motors into, thus the sofa did not work (you would think someone would have checked while loading onto truck). The driver told me to get the transformer from the store. I contacted the store and they don't have transformers. One of two electric controls was also misaligned. The driver told me a tech would be in touch (no time line). I called the store to complain and a female employee told me to wait until a follow up call from corporate office (supposed to be made on each delivery) and let them know the problem. I tried speaking to the store manager, Tammy. She was off and they had no one else in charge (other than sales dept). While I had the same girl on the phone, I told her I was not going to wait indefinitely for someone to call and asked what I should do. She suggested sending it back. Fortunately, the delivery guys were still in the neighborhood so I told them to take back the sofa.

I tracked down corporate office and spoke to customer service (3 times), and was told company does not offer refunds. I then explained I don't even have the sofa. After one more call, I got a supervisor who promised me a new sofa. I never did get the customer survey call so I would still be waiting had I not taken the initiative to contact them. I write this as I wait for the delivery. There is no promised time as this was an "add on" (I guess I am supposed to feel special). I am taking the entire day off work, there was no call and no sofa thus far. I will not step foot in Rooms To Go in the future.

On 8/9/2008 I went into the store and purchased a living room set that was $2,371.00 thinking that the store would be honest. A few weeks after having the furniture, I felt like I was cheated because the furniture that was brought to home was not the same furniture in the show room. There was not enough cushion/foam on the arms of the love seat and the chair. The wood was protruding through the fabric. And underneath the cushions, the cover that covers the springs was dirty and you could see the nails and gains of dirt. The springs already had left indentations marks.

A month later, a sales representative came out and give me some ** about me leaning so long on the arm. That was some **. I have had furniture before to know there was not enough cushion/foam on the arms especially if I felt the wood. A week or 2 later, they replaced the furniture with more used furniture. A few later, the same thing happened, I'm sitting on wood. The cushion inside the pillow are different. Its more cushion/foam in some than it is in others. You can see the wood protruding through.

The ottoman hurts if you sit there too long and the cushion/foam is completely gone. To top it off, I have no kids staying with me. Its just me and my boyfriend that's here and rarely home to lounge on the furniture. So it can't be said that my children is playing on the furniture because that would be a lie. Rooms to go ripped me off with selling me cheap and used furniture that's not the same as the showroom furniture. My hard earned money wasted. I will never shop there again.

On February 7th, 2010 we purchased a Tempurpedic set for our king sized rice bed. We told them repeatedly that it was rice bed; they said it would not be a problem. It was delivered on 2/09/2010. The casters were too short. We called on 2/10/2010 and they said it would be 30 days before they could send someone out. It was supposed to be 10 in.

When they were delivered they were also 6 in. We have asked several times for them to get the legs. It is now March 17, 2010--still no legs. We have asked them to pick up the set and give us our money back and they keep giving us the run a round. Since they have not carried out the customer satisfaction, what can be done about this? Our bed is high and the casters underneath do not look right since a bed skirt is not an option. My husband would like to talk to the attorney with all details.

On 1/26/10, I purchased a living room set that came with a TV and an entertainment center as part of a deal for $2,744.06 (financed through Rooms to Go. Delivery date was set for 2/20/10, which surprised me as their advertisements make it sound like the delivery dates are much quicker. But I liked the furniture and agreed to wait. On 2/20/10, the furniture delivered, but the entertainment center was missing the hardware needed to assemble it so the delivery people left the large, heavy glass and metal pieces (plus cardboard and Styrofoam packaging) on my living room floor and told me I would need to contact Customer Care.

I called immediately and was told that the hardware would need to be ordered and delivered to my home address and then I would have to schedule appointment for a technician to come by and assemble the entertainment center. On 2/21/10, the flat screen TV arrived from Best Buy, but it is not working correctly. The delivery people say I will have to contact Best Buy to exchange it within 30 days. Rooms to Go is telling me that this is not their problem even though the TV was part of the package deal I purchased from them. On 2/27/10, the hardware was delivered to my home.

I called Customer Care and talked to Consuelo who said she would call me on Monday to see if she could have a technician come out the next Saturday to assemble the entertainment center. On 3/1/10, Consuelo from customer care called me back and said the technician will come by on Saturday, 3/6, to assemble the entertainment center.

On 3/4/10, Rooms to Go left me a voicemail canceling Saturday appointment and asked that I call to set another date. I called Customer Care and talked to Vanessa this time, and after expressing my displeasure with their service, she called me back and said someone from the nearby Pineville, NC store will come by on Saturday, 3/6/10, to assemble the entertainment center. She could not give me a time or window of time so I told her I would take off from work and wait. On 3/6/10, no one from Rooms to Go called or showed up. I was home all day and night. I was so upset that evening that I emailed a Ms. ** who is the vice president of something there and filed a complaint.

On 3/8/10, I received an email in the morning from Ms. ** apologizing for all the inconvenience and she would work to resolve the problem. By 4:30 pm, I had not heard anything from Rooms to Go so I called Customer Care again and talked to Jeremy who informed me that my situation was now in the hands of Ms. ** and they, at Customer Care, could no longer deal with my problems with their service.

The large pieces of metal and glass are still sitting on my living room floor. I have tripped over them twice and now my pets are starting to chew on the Styrofoam packaging. I have no place to store these pieces and I am concerned if I try to move them and break something, I will be responsible for the damage including injuring myself as these pieces are extremely heavy (it took two delivery men to bring it into my home). I have already filed a complaint with the BBB of West Florida.

I purchased a $3,000 leather sectional from this awful furniture store. When ordering, I expressed to the salesperson that I wanted the exact set up as the showroom. When the furniture arrived, it was incorrect. I then immediately called the 1-800 number provided on the documentation, and was promptly told to contact my local store and salesperson. Of course I made the contact, and was told to come into the store to make the necessary arrangements. I immediately when to our Highway 59/Kirkwood location, and spoke to my salesperson.

The salesperson wrote off the ticket for the complete exchange of the furniture. The salesperson called me on my way home to tell me that I was going to pay an additional delivery charge. I asked for an express delivery, which was supposedly scheduled for the following Monday between 7 AM - 10 PM. Needless to say, no one showed up. I then called the manager the following day to express the issues with continuous problems, as well as the issues with the salesperson. The order was placed, and I had to now wait 2 1/2 weeks, for the exchange to take place.

The delivery day came, and of course, the brackets for the sectional were not provided, and not installed. I called customer service again, and was told the brackets would take 5-6 days to be delivered, and then I would need to call to schedule a technician to come out to install the brackets. Frustrated, I made a trip to the store on my lunch break to chew out the manager. Lo and behold, I was told I could receive a $100 in store credit, which I quickly said "no thanks!" I also expressed the only reason I still have the furniture, is because on the back of the receipt, it said should you return, there is a 20% fee, which would be $600 for my purchase.

The manager said I will give you the full refund, if you don't want the furniture. I jumped at the chance to get this out of my house, and this company out of our lives. Today, I received a call from the corporate office, inquiring about my furniture experience, and once I expressed I was returning the furniture due to the poor customer service, the individual said "okay bye". That was the final testament as to the lack of care with this company. I am now waiting for the pick up of the furniture on 3/10/2010, and the subsequent credit. I am hoping all of that finally goes smoothly, however, I am completely doubtful.

For the past days, there has been an advertisement on the television and on the Rooms To Go website that they are giving away an LG flat screen TV with the purchase of a mattress set. Well, my husband and I drove over to purchase the mattress and get our LG TV with the purchase of the mattress set. Come to the end of the transaction, and per the receipt, all we got was a gift card in the amount of $348.

The salesperson claimed that the gift card was $400 and it was for the TV. It was false advertisement and I will never ever purchase anything from them. I will report this incident further. I purchased the mattresses and have no TV.

My husband and I purchased a new living room suite in 2009. The experience wasn't bad. The salesman was nice and the delivery guys were as well. But the love seat after a couple of months looks a hundred years old, the couch still looks good. But we never sit on it. Well we should have knew better but we went back to Rooms To Go in January of this year and was purchasing a new bedroom suite. Well, first we could find no one to wait on us (that should have told us something) Once I finally asked to be helped, the salesman acted like it was a chore to wait on us. The bedroom suit we were asking about had a sign on the dresser if you purchased that suit you got the TV as well. I asked, he said no, so I thought, "Okay, it's just in the wrong spot."

Well, we made the purchase, it was a platform type bed the salesman sold us a boxspring and mattress along with the suit. When my husband took off of work to meet them (a 70 mile drive) the delivery boy told him that type of bed couldn't use a boxprings or it would be 6 ft. off of the ground. He said, we needed what they called a bunkie board. So the boxsprings along with a "busted" nightstand goes back to the store. My husband called and left a message for our salesman about this. He was to return his call. Never happened! In the mean time at night, we are rolling to the middle of the bed umm?

Finally, after days of calling and being put off and running our minutes off the phone. He got in touch with a different salesman, he scheduled another delivery date. I took off to meet them this time. As I was getting ready to pull into my driveway, the driver proceeded to back over the other night stand he was bringing. They came in the house, I asked about the nightstand, he said no it was an empty box. They brought in a twin bunkie board and tried to get me to keep it. That night when my husband got home, he looked under the mattress guess what there was no center support that's why we kept rolling to the middle. He called again for day's and finally spoke to a manager whom "seemed to be concerned" Ha! My husband after all that time had to go pick up the center support himself.

When he got it home, it was wrong and after inspection the slats half the screws weren't in the bed. More calls about the support and the busted night stand. He just finally told them they would have to meet us on our time as we had both lost work and gas and money calling on our cells long distance. They agreed, a few days later they called my husband 70 miles from home at work and said were here with your stuff! Well, he said turn around and take it back, we can't get there. This wasn't the deal.

More calls can you believe it? We finally had to drive to the store to pick up the other night stand 50 miles from our house for the third one. Now tell me what's wrong with this picture. My husband spoke to the manager about the nightmare we had put up with for a month. He told him he would give us $100.00 off of our purchase. Wasn't that sweet? Considering we did not have our entire purchase for over 30 days, we made two trips to the store to pick up our stuff that they pay drivers to do, many many phone calls, 2 day's off of work, gas out the ying yang.

Oh and the boxprings and bunkie boards we didn't even need have yet to be credited to our account! What a nightmare! What a joke for a store! Pressed wood, not knowledgaeable employees, uncaring employees just plain rude! They made their money off of us, they didn't care if we were happy or not bottom line!

When we attempted to purchase a mattress. The Business office said we could not, due to the purchase being an exchange. This was our 3rd visit to the Store. When the sales clerk asked the Regional Office Manager if he could override this policy, his word to us were, "Nope, can't be done." It ain't gonna happen. "When asked what his name, he said nothing, just handed me his business card.

It was quite impressive the way he dismissed us. How different we would have felt if only he would have said, "I'm sorry, due to this purchase being an exchange, it will need the store manager's approval. Manners go along way. The regional office managers name is Alan.

We purchased a power loveseat from Rooms To Go on Feb. 18, 2010 and had delivery scheduled for Feb. 20, 2010. We were told that the delivery crew would not call in advance and that we needed to be there when they came. This required someone being home all day on Saturday. They finally arrived at 3:45 pm and brought our loveseat in the house and connected all the cords and power supply. The delivery person then started to test the unit only to discover the left side as you face the unit did not work.

When we asked if it was tested before leaving the warehouse, the delivery person said no. They only take the original packing material off so it can be stain treated and then wrap it in moving blankets and load it on the truck. He said we could call customer service and arrange for another one to be delivered or a service tech to come out. We tried calling while the driver was there only to find out customer service closes on Saturday at 3:30 our time, which is 4:30 Eastern Florida time. We then called the store where we did the transaction and talked to the store manager about the situation. He told us the units were tested before being delivered.

Now who do you believe, the driver who works at the warehouse or the store manager trying to appease an angry customer? The store manager was to call customer service on Monday and then call us with a resolution for the situation. As of noon our time on Monday I still have not heard from the store manager. Later Saturday evening we tried pressing the controls several times to see if the unit would work and it did briefly.

It is now in the recline position and is totally unusable unless you crawl over the center console or arm rest to sit in a reclined position on that side. We called customer service only to be told the earliest a replacement or service tech could come out was March 2, 2010. We were told once the unit was delivered it could not be returned, only replaced or repaired. We were inconvenienced for the entire day of Saturday waiting on the delivery. We now have a power love seat that is stuck in the reclined position on one side and the unit is totally unusable. This is also going to require taking time off work to be there for the replacement to be delivered. We were also told that once the unit was delivered to our home, there was no returning it.

Not only is the furniture junk . They put me in jail for theft saying that a store employee loaded a wrong piece of furniture on my vehicle. They called me the next day and asked me to bring it back or come pay for it but I never received it so I told them no. Well two months later, I went to jail for theft under 499.

On 03/13/09 I purchased two bed room sets for my two boys. I didn't have the beds a year and they fell apart. I called Rooms To Go so that some one could come out and fix it. The wood that holds the board a cross came loose on both beds. The guy came out and he fixed one bed, then it broke again. He told me he could not fix the other bed. But in his report he lied and said he fixed both. So I emailed them the pictures. And they said it was my fault and it's nothing they can do. The 2x4 are still in good condition. I would think that the 2x4 would be broken too. I spent $2,463.53 cash money and I would think they would take better of their customer. I paid in full. Then I travel about 50 or so miles to their store because there are no stores in Lafayette, LA. Never again. My kids' beds broke. Now my kids are out of a bed because I cannot to afford buy new beds because I just brought those on 03/13/09.

I went into the store to buy a pre-packaged living room set and you get a 50-inch plasma TV free. I went to the store on 1/30/2010. We picked out what we liked and we were asked by Belle, the sales lady, if we wanted the TV delivered before the Super Bowl 2010, which was a week from the next day. We said yes, we wanted it. The next Friday came and I was worried the TV wasn't going to get there in time. I called RTG customer service and they said it will be there and to call Best Buy. So I called Best Buy customer service they said RTG should not have promised the TV before the Super Bowl because the TV was out of stock and wouldn't be delivered for 2 weeks after the Super Bowl.

As result of this false advertising, I have had stress as well as I made sure someone was available to receive the TV that week. I would like to seek damages totaling the amount of my purchase $2494.74 and $1000.for lost time and stress in this matter. Thank you.

I went to the Rooms to Go on 02/19/2009. Sales person, Keith, showed me and fiance sofa sets. I explained to sales person I really didn't prefer microfiber. He asked why I told him I didn't like the material. He then showed us the different grades of microfiber material and why one costs more than the other. Keith showed us a set that came in 3 different colors. I still wasn't sold. He asked us to sit on the furniture and it was very comfortable and it fit us because were not petite individuals. I still wasn't sold. Keith then explained to us that if any of the furniture was damaged and unable to be repaired, Rooms To Go would not only replace the defective piece but would replace the entire set. I asked why would they do that. Keith said it's because the color lot number's are different and it would be a noticeable color difference in the pieces.

At this point, we were sold. I continued to ask him if this was a guarantee and Keith said yes but we would have to get the 3-year warranty. Keith then said it would be for the lifetime of the warranty if anything happened to the furniture, we would have the same replacement service. I called Rooms To Go customer service on Thursday 01/28/2010 and spoke with a Tyler person. Tyler informed me a rep would be calling me on Saturday about a time frame on Monday. I never received the call, so I called on Sunday and the customer service dept was closed. I then called the store directly but no one ever answered the phone. On Monday, 02/01/2010, I called customer service. I explained to the rep my situation,

I spoke to the supervisor of Tyler who informed me she would talk to him about the way he handled the call. The supervisor then told me she would call the store and have the manager give me a call about Keith and his sales practices. I never received the phone call. I called back this morning, talked to a customer service rep who is also an assistant supervisor and she informed me of a tech coming to my home between the hours of 2 and 6. I explained to her had Rooms To Go never called me to confirm that time frame. I explained to her I would not be home during those hours. Being lied to just to make a sale is not where I wanted my money to go, especially when the quality is not worth the the money I spent. I had been without furniture for 3 years. I have photos of every place I've lived to show how I had to use lawn furniture.

I purchased a sectional sofa which was on back order at the time of purchase. We scheduled the delivery for 1/29 and were told that we would be contacted prior to notify of the time. We were never contacted, so the day before I called and they gave me a 2-6 pm window. I requested that they contact me one hour prior to delivery as I work in Miami and would need that time to leave work early and commute home to meet the drivers. They never called one hour prior, instead 15 min prior. I had to inconvenience my mother in law to go to my house while I raced home to be there as well.

Upon my arrival at home, my mother in law informed me that the sofa was not aligning properly and was defective so the driver was going to have someone contact me in 15 minutes to deliver a new one. 2 hours later, I was not contacted so I called the customer service line. For lack of getting into long detail, I experienced poor customer service and what seemed to be inexperienced people who were not able to rectify the problem.

I was told that the department to handle this situation was closed and I would have to wait until Monday. Of course Monday came and no one called, as I was promised they would, so I called to arrange new delivery. Again asked for a one hour notice and again was called 15 minutes prior. The second sofa was also damaged: the two pieces were not aligning and the chaise lounge was ripped on the bottom with the stuffing coming out. Again was promised someone would call and again no one called.

I called the customer service line and reached someone even worse than the person I spoke with before. In fact, this person told me that at 6 pm (in 3 minutes) the phone was going to disconnect, so I needed to finish my conversation. She told me that a supervisor would call me the next day. I decided to contact the store directly and someone there assured me that they were going to speak to the store manager and the store rep and have someone call me the next day. Well, today is the next day and I have yet to hear from anyone at 5:30 pm.

I am so disgusted with the service provided by this company and at this point am going to return my sectional, get refunded back for the other items I have on hold and purchase a new couch and the rest of my furniture some where else. This is highly unacceptable. I would strongly encourage Rooms To Go to provide an extensive training to their employed on how to provide effective customer service. This has caused me to leave my job early two times and inconvenience the health care needs of the patients that I provide service to.

Saturday morning I went to Rooms to Go and decided to buy a living room set with a verbal agreement to hold my check till Wednesday, the day when my 401k check was going to reflect in my account. The lady in the office with the name of Erika agreed and said, "yes we will hold your check till Wednesday but this will extend the time to when the furniture can be picked up". Obviously that was OK with me as long as they hold the check till Wednesday. As a big chain, I believed that I could trust this company to honor the hold. To my surprise they deposited the check the next business day and resulted with 2 overdraft fees of $35.

The overdraft fees aren't that much money, I understand. What upset me is that they didn't honor what we agreed on. I spoke with the manager thinking this was going to be a professional conversation and I was totally wrong, this was a very unpleasant one. The manager was very rude and we asked him to refund our money and he didn't want to. He mentioned that after 48 hours he couldn't refund the money. Behind the receipt it states that you can get your 100% refund within 48 hours after that you can only get 80%. Guess what? He wouldn't refund the 80% either. I was very upset, they don't honor what they say and they don't accept their errors.

As a manager I would just apologize and refund the overdraft fees of $70 and maintain a happy customer. But they didn't want to accept their error and he was just talking of how it was against the law writing a check with no funds. Fortunately I had funds, this is the reason it was paid so no I didn't break the law! But I was waiting for my 401k check to reflect in my account, this is the reason I asked to hold it and they gladly accepted.

The manager was the only one raising his voice saying that they don't hold and that what I'm saying is a lie! Again she never stood up to apologize, she was hiding behind the desk!

They don't care about customers. Rooms to Go has poor Customer Service, all they care about is making money and once they make a sale, they don't care about the customer anymore. I have the right to get at least my 80% refund. As an unsatisfied customer they don't deserve to keep my money that I work very hard to obtain. My advice to others is to go to another furniture store that have better customer service and love keeping their customers happy.

I paid in full for an accent cabinet on 12/28/09. I was told I could pick it up from the store on 1/6/10. I called them and it wasn't there. I was told it would be the next week, but it still didn't come. I finally got to talk to a manager who informed me it wouldn't be there till April. So I asked for my money back; I'm still waiting on that. In the meantime, I found the same cabinet online from a store in Michigan. I already have the cabinet; it came out of High Point which is extremely close to Rooms To Go. I still haven't got my money.

My fiance and I went to Rooms to Go to purchase a new dining room set and television entertainment center. Our sales person was very friendly and not pushy. We took 2 days to make up our minds about which furniture that we wanted most of the pieces didn't look like they were put together very well. Frankly they looked cheap.

We finally found something on the showroom floor that looked like it was good quality. We ordered the dining room set and entertainment set total cast $3500.00. Both my Fiance and I took the day off from work so that we could both be there when our beautiful new furniture arrived. The drivers came on time brought the furniture in and started to unwrap.

It was my Fiance and sat and watched these two jokers take the furniture out of the packing a handle fell off of the entertainment center a leg broke off same piece. The gentlemen put the piece together nothing lined up so the entire piece is lop sided not to mention the Glass shelf inserts had paint marks in the glass (unclean-able) I didn't even mention all the chips and dents that were filled in and not sanded looks like junk. Ok let's go to the dining room set. The china cabinet has dents and chips the mirrors in the cabinet have over spray all over them (came off with acetone) should not have to clean a $1400.00 piece of furniture with acetone!

So we called our sales person told her how ** and cheap this furniture was and that it looked nothing like the furniture we saw in the showroom. Of course we got the same answer everyone else did they will replace whatever we are not happy with. Ok so we cleaned up the china cabinet looks ok just ok. But we still have a crooked entertainment center that we are sending back.

Made the appointment for deliver wasted an entire Saturday the drivers uncover the furniture and it is destroyed broken handle, would all dented in because someone doesn't know how to wrap and deliver furniture properly. So we sent the piece back. Called RTG oh they apologized and someone who doesn't speak any English offered us a $25.00 rooms to go gift certificate for all our trouble. Ok that just put fuel on the fire. Not only do we not want their gift certificate to spend in there store we will never buy anything at rooms to go again! We are giving the one more chance 3rd time to get the piece here without damage if they can't complete this simple task we will send all of the furniture back! Again we will never shop at rooms to go again! And there sales are bogus.

A piece of wood in my furniture broke but they would not fix it. I was told when it first happened that it would be taken care of. Not only did they not take care of it, I was told by the above CSR that I would not be allowed to speak with anyone else. I asked to speak to a high level manager and he refused to allow me to do so. His exact words were, "We will not do anything about this and I am disconnecting." He said very smugly for me to have a nice day. I asked him to please not hang up and to connect me with someone else but he continually refused and hung up. I still owe $500 on a couch that I will not be able to use because the back broke. The worst part of it is that they did not care--the other CSR had the same attitude but at least stayed on the phone with me. It seems that once they get your business, nothing else matters. They said that they had already received their money and that they had nothing to do with the finance company anymore.

After Thanksgiving, I bought a leather sectional for about $3500. I tried negotiating, but Scott, the salesman, said it is company policy that prices are fixed. However, they will match any price charges within 60 days. I got the delivery in December. And I just saw a coupon for $250 off for over $2500 in purchases.

It's about a month, so I figured they will match it. But they said they don't honor coupons for previous purchases. I asked them then how they're gonna match price as they promised. I talked with the store manager and customer service, but I got the same answer from everybody that they don't honor the coupons for previous purchases. So I told them that previous customers are not customers anymore. They didn't had any answer for that. If I had purchased that sectional 3-4 weeks late, I would've saved $250. But I thought I was safe, because of their price match promise.

On Friday January 1, 2010 I went to the Rooms To Go outlet on Blanding Blvd. in Orange Park, FL. finally finding the living room set I wanted, one sofa with two accent chairs. Each of these accent chairs had the matching pillows on them and there were two more pillows on the sofa. These pillows did not have prices on them and I was reassured by the manager, Chuck, that I would get the pillows with the deal we made. We were to take the furniture ourselves in our van that night. While my husband was paying, the sales representative Elisa handed me a bag and came with me to collect the pillows. She then began to tell me that I was not supposed to take the pillows. I explained to her that was not true and that her own manager had already said I could. I took the 4 pillows out to my van.

When I returned inside, the sales lady told me she was holding my husband hostage because of me taking the pillows. In the presence of her own manager, Chuck **, I was asked how many pillows I took. I told them 4. Then the manager said to me that they wouldn't have normally come with the set, but since he told me they were included in our deal, that he was going to pretend he didn't see it. My husband then drives the van to the pick up area. Then out comes Chuck, goes into my van and takes back 2 of the 4 pillows, then accuses me of stealing them.

Now he claims they were not included. Of course, I was outraged and completely offended by such an accusation. Yet we even offered to pay for them right then and there. Chuck just walked away with them anyway. So I then told them to take all the furniture back! In the last couple of years, I have spent over $8,000 on Rooms To Go furniture. I certainly did not need to steal a pillow. It only took them a few seconds to take my money from my account when I paid for them with my debit card, but now I have to wait up to 21 days to get it back.

Ok. I ordered a Creekside step bunk bed set from Rooms to Go on 12/18/09. First I was advised that I would be called with the delivery date and did not receive a call. I called myself and spoke with the sales woman Shannon the person that sold me the furniture. Now might I add I paid $1305.00 out of my pocket? I asked Shannon what happened to her phone call with the delivery date, she hesitated then she told me a lie and said, "I thought I left a message on your voice mail." Now she and I knew that was a lie.

So she told me my delivery date was 12/29. Reasonable, I guess. Now my furniture arrived around 2 pm on the 29th. I was out running errands but my fianc was there to greet them. Then I get a call on my cell phone from my fianc stating that the deliverers are unable to fit the steps in the bedroom and I would need to downgrade to the ladder bunk bed. I was disappointed, but I got on the phone and called Rooms To Go. Now I assumed that the deliverers already contacted the main office to let them know of the situation, but they had no clue. They said I needed to call the office I ordered it from.

So I called and told them that I needed to downgrade. I spoke with the manager Percell. He told me that I could go to the Rooms to Go near me to do a whole new order and they needed to fax it over to his store. I went to the store near me and worked with a very nice salesman named Ted. He did the reorder but the new bedroom set was $350.00 less than the one I had. I asked Ted how I will get the difference of my money back and he said that the bedroom suit would have to be delivered and once all the unneeded pieces were delivered back to the warehouse I should receive the difference in 7-10 business days in the form of a check since that is what I paid with. Ok Ted, fax the sheet over to Percell.

I called the next evening to ensure Percell, instead I got Angela and she had no clue to what was going on. I had to explain my whole story to her, she finally located the fax, and she stated to me that I also could no longer get the desk attachment since I had to change the bunk bed set. Ok so this was another item I could no longer get, so I asked Angela what was the total for the difference they owed me. She told me that they didn't owe me anything since there was no refund if the furniture is delivered. But in actually the furniture is not delivered because I had to order the right set, and it was their choice to leave what they left behind in my kid's room.

I told Angela Ted at the other store ensured me I would receive the difference once everything was straightened out. She said that he didn't know what he was talking about and the salesman I spoke to said he had been with Rooms to Go for over 3 years during small talk. I accepted what she said to avoid argument. I did some research on my own and there are thousands of consumers with the same issues. I am surprised Rooms to Go is still in business--consumer affairs needs to do something about this. I want the difference they owe me. I am a single mother and I need every dime of my money. Please help. This is causing me to be out of money for a product I do not even have. A single mother. Help.

I bought a sofa and chairs froom Rooms to Go in Montgomery, AL in May 2008. I noticed the fabric on the sofa was stretching and the cushions were not holding up. We have maybe sat on that sofa 25 times in the length of time I have owned it and it's looking like I have had it for years. The one year warranty had expired, one year for a warranty seems like a very short time. Maybe that's why they have it for a year because they know it's not going to last after that year. I paid 2,563.17 for my set. That's a lot of money for somehing that has started to breakdown. I purchased the fabric protection with my set. I went in the store the other day realizing the warranty was up but trying to see it the fabric protection would cover the fabric stretching.

When I bought the fabric protection I was told that it would cover anything that happen to the fabric. When I talked to the sales rep in the store the first question he asked was if I had the fabric protection I told him yes he said that's all he needed to know. Told me that I could just pick out any set I wanted and it would be replaced. He then gave me the number to customer service so they could send someone out to check it. When I called they said there was nothing that could be done because my warranty was up and the fabric protection did not cover this. I told her the what the sales rep had said but there was nothing that could be done. I also talked to someone in the office at the store she said the manager said there was nothing that could be done.

They all said the same thing. I have another set on layaway and asked if I could get my money back for this set. I would only get 80 percent of what I have paid and I could only get a store credit for it no cash back. (This set cost $2,259.96) Why should I be penalized for the lack of quality of their merchandise? I'm afraid I will be screwed twice if I purchase the second set or any other furniture from them I could be out about $4,823.13.

Purchased sectional Dec 2008, by July 2009, the chaise broke. Tech was out, looked at it, unable to fix. Was told product terminated. Was asked to reselect. Didn't have much of a choice so ended up with something I didn't like. Since they won't give you your money back. It wasn't my fault the product was discontinued, nor that it was not constructed properly and it broke in two. The other selection was delivered in Aug 2009. In Oct 2009 called them again the cushion ripped from the back of the sofa. Same story, tech was out, looked,couldn't be fixed, had to be replaced. Here it is again, Dec 2009, ripped again, tech will be out this week. I will waste my time waiting for the third time for the tech to come out. I will be told the same story, can't be fixed, we'll have another one out. All I want is my money back, I was told they don't allow that. This company has a long history of these type of complaints, I wish I would of seen these complaints before spending thousands of dollars for the sectional we purchased which by no means is worth it. I would like to be called if any attorney would like to initiate a world wide law suit against this company.

We purchased a Mattress and Living Room Set from Rooms to Go about 2 months ago. We received the mattress right away, but the living room set took 3 weeks to receive because they came out when we were having flooding and heavy storms so we were advised by the Douglasville Store to refuse delivery and then reschedule. We refused the delivery and then we were told that we were not going to get the Living Room Set because we refused delivery. It took 2 additional weeks to have the set redelivered. By this time the mattress had begun to sink and sag.

When I called the store to complain, they said they would have to have a serviceman come out and review whether the mattress was indeed defective. The serviceman agreed that the mattress was bad and said I would here from the store for a replacement. It took 5 days to hear back from the store and they agreed to replace the mattress. That was a month ago. We scheduled a delivery date and they brought it a day early. Because we had a child's Christmas party to attend we were unable to accept the delivery. We have been having a horrible time rescheduling the delivery.

When I said I was sick of waiting for a new mattress and that I wanted them to remove the mattress from my bill and from my home because of a bad back that needed a reliable mattress, they told me I had to accept a new mattress or come and pick out a better mattress at a higher price, but they would not accept a return.

We have been dealing with the regional manager Jerry A. for 2 weeks and still have no new mattress and he will not return my calls. We have been told it could take another month to reeceive a new mattress or we could come in and pick out a more expensive mattress for earlier delivery. This sounds like a bait and switch to me. People aren't happy with the mattress they bought so they return to the showroom and buy a more expensive mattress.

I have left 4 messages with Mr. A. explaining that I am in constant pain because of this mattress and he still will not return my call. I can no longer sleep on this defective mattress and because they will not accept a return, I am stuck with a bad mattess until they decide to redeliver a new one even though the delivery mistake was theirs. I am so livid that I am considering legal action just to get out of this deal.

I will NEVER buy another piece of furniture from Rooms To Go and will disparaged them every chance I get. I don't know if we will ever receive a new mattress. I am in more pain now than before I bought a new mattress. I have had two spinal surgeries and told the salesman this. I also told him that a good mattress was a must and to show me the best pillowtop available. It was great the first month and my pain was almost gone, but then the sagging began and the pain returned.

I am now in constant pain and have to up my medication to control the increased pain. Exactly what I was tryin to avoid by buying a new mattress. They couldn't care less about my increased pain and have made no effort to rectify the situation that is totally their fault. Botched deliveries, wrong delivery dates, substandard merchandise, I cannot say enough bad things about Rooms to Go.

I purchased a living room set from the 249 Willowbrook location and initilly was under the impression it would take a few days to deliver. Upon signing the paper work and sealing the deal I was then advised the entire order would take about 2 weeks to deliver. The sectional that was ordered finally arrived on the scheduled day in the incorrect color. The coffee table was not assembled that day due to the bolts being the wrong type. It sat in my garage taking up space for about 2 weeks.

The rest of the order....a 40 inch T.V. with stand, 2 night stands, a rug, and 2 end tables was missing in action due to incorrect paper work that was not processed correctly on the date of purchase. No phone called followed regarding the mishap but on delivery day they told me that I would need to fill out the paper work again and resubmit. Upon completing this it would take another 2 weeks to correct the errors initially made by the store location.

When I spoke to the manager they advised that it is in there process and there is nothing they can do. I advised to have the order cancelled as I did not want to wait another two weeks for mistake after mistake on their behalf. They tried to take a 20% restocking fee at this point in which I argued and eventually was told I would get a full refund in 10-15 days. About two weeks later I called to follow up and was advised it was placed as an in store credit and would need to contact the local place to have corrected.

This happened two more times and on the third finally recieved a refund approximatly 2 1/2 months later.I filed 2 complaints through rooms to go customer service and still to this day have not recieved a phone call about my experience. I filed a complaint through the local store and was advised John W. was the store manager and that no contact information can be given out for him. I still have not recieved a call regarding this either.

I have called multiple times and no one can except responsibility nor do they really care at all. The customer service line that takes you to the corporate center does not resolve anything and always redirects you to the local center. It took me over 4 phone calls just to get the managers name from either the corporate customer service or the local store.

This was the worst customer experience I have ever had to endure and would advise not to use this company for any reason. I went out and bought a similar sectional and had delivered with in 4 hours by another company locally based.

I scheduled Saturday, December 19, 2009, for the delivery of my new furniture. The wrong ottoman was delivered. I asked the delivery men to please take the ottoman back to the warehouse. The men told me that they could not do this because their truck was full. (This was not true since they delivered my other pieces of furniture on the same date--a loveseat and a chair.)

I then called their Customer Service Center and was told that the ottoman could not be picked up until January 5, 2010. In the meantime, I could use the ottoman. I told their Customer Service Representative that I had no place to put the ottoman. It is a massive, leather coffee table ottoman. The delivery men left it leaning against a wall in my family room. I cannot even move it because it is too heavy.

I then contacted the showroom where I purchased the furniture. I asked to speak to the store manager, and I spoke to a Neil. I was told that he would do his best to have the ottoman picked up before January, but he could not make any promises. He then called me back and told me that the earliest the swap could be done would be on December 29. Neil explained that this was the earliest date another delivery truck would be in my area.

I believe that customer satisfaction should always be paramount. Why should I be made to wait for the removal of an extremely ugly and massive piece of furniture from my home? I am not satisfied with how this matter has been resolved. I have paid in cash for furniture that was not delivered when promised.

I have quite an amazing experience to share about a simple transaction from a Rooms To Go store located here in Houston... I considered altering the names to protect the guilty but... In this case the folks at the store don't seem to care about such things anyway, so I figured why not expose them as well!

Here's the gist of my simple situation... I visited the store in August 2009, shopping to furnishing my newly purchased home. I found several items to my liking and decided on the following.. A very nice 'Man-ly' bedroom set (5-pieces); Found a decent matress/box spring in the Clearance center along with a nice recliner and small end table -- (eagar Sales Associate Joe R helped me out here). The recliner turned out to be so nice and comfortable that I didn't even sleep in the bed for 2weeks (used the recliner in the upstairs family room with the big screen TV). Well, as it turns out after sleeping in the bed for about a month on my brand new "clearance sale" mattress, I noticed it was sagging in the middle. Hummm, I thought that is strange... I've only slept on this thing for a month. Of course, I immediately contacted the store and discovered they are 'not responsible'...

Sir, they said, "you will need to contact the manufacturer for warranty or defective items, we don't warranty 'clearance items'.." I didn't like this answer but after a few other phone calls was able to get a "RoomsToGo -(RTG)" representative to send a technician out to confirm/deny my findings. The technician verified what I had reported and wrote the mattress up as "defective" and worthy of full replacement. He let me know that I should hear from the store within 48-72hrs about next steps... I called the store on day three to check the status and after a small search was speaking with Ms Wendy Y -- Store Mgr (so I was told). We agreed after a few rounds of discussion about whether or not I should stay with the original mattress or exchange it for equal value replacement. Ms Wendy assured me that the mattress has a good history and that they had never replaced one before my transaction. Now, that we have the plan worked out to replace the "full warranty" mattress.. I discovered that I must pay the 3rd party delivery service $50 to have it delivered and return the old one. What.. I thought, you have got to be kidding me; this is a full warranty replacement, and I already paid $90 to have the items delivered the first time. Now, in fairness to them (which I don't think they deserve in this instance)... they did tell me that I could avoid the charge by returning and picking up the new replacement myself.. (Yippee, I feel so special to get this offer). Needless to say, I agreed to pay the $50 and mentioned that I would be filing a complaint to have the fee returned.

The saga continued when I attempted to contact someone regarding the extra fee for delivery on a "full-warranty" replacement. First, I was told to contact Customer Care who then transferred me to the Outlet Cntr... I spoke with my formerly known as "eagar Sales Associate", Joe R... he listened to my concern cautiously and said all the understanding things a customer generally likes to hear... (e.g. yes, I understand; Hummm, I really wish there was something I could do; Yes, yes.. I'll have to let you speak with my Manager.. back to Ms Wendy). Of course I was not getting anywhere with Ms Wendy, so she informed me that Mr Woods would be giving me a call after she explained the situation to him thoroughly. After a couple of hours I received the ultimate phone call from a Mr W replacement... she goes by the name of Shawn ? (last name not permitted to customers with complaints)... and by the way, she is the only Shawn working in all the stores in Houston area so there will not be a mixup. Well, I tried for about 5-7 min to explain the full situation to Ms Shawn, who seemed eagar to let me know their process and that there was no way to return the $50.

Clearly, we were in disagreement and I asked for the person in authority above her that could hear my complaint... she repeatedly stated the position of the store owners; I interrupted and asked again for someone in authority above her, which she kept claiming she would give me the persons 'email address' that would not be willing to change the store processes just because of my complaint. After this 10min or so rant an rave from her that I would be willing to "bother" a V.P. about a trivial $50, she was vocally disturbed by my relentless pursuit of "can I please just get the email address" you promised me 15mins ago.. On and on she went that the store does not have $50 to reimburse me and the managers were not going to change their processes because of a complaint from a customer like me... After a 27 minutes dual she gave me an email address for Gerry R and said he was the Vice Pres of this regional area in Houston. I took the email she gave me and verified the spelling to be sure I had it correctly.

Now, even though our conversation was only an attempt to remain pleasant while in a heated disagreement (Because I had noticed the elevated tone in her voice, I stated a few times during her rant/rave of store processes, this is not a personal attact, but a disagreement on business/service guidelines), I was very surprised to have been given a "false" email address. Even for Ms Shawn, I thought that was quite a low-down tactic on her part. Perhaps I shouldn't be surprised based on the transaction so far, but it certainly caught me off gaurd.

Now, I'm not sure what approach I should take... but this surely doesn't set well with me and therefore I must do whatever it takes to be sure someone in the RTG Corp knows how at least one customer has been treated... I'm certain there are hundreds of others with similar or worse experiences based on the information I discovered on the Websites regarding customer complaints. This is an attempt to voice a legitimate concern with as much detail as possible regarding my entire experience with Rooms To Go... I personally will never visit any of their stores, but all who enter at their own peril will find the "store processes" a little less than something to be desired according to Ms Shawn (I can't give out my last name)... Asst to the VP.

This was a bad experience with this Company. I spent $5,000 at once buying furniture because I had been saving up. Well you would think first they would give you a discount for buying that much furniture. Nope no discounts no matter how much you buy, secondly I had to pay 2 delivery charges because one was from the kids' dept. that is stupid.

Well some of it got delivered, but was told some of the pieces would take 3 months before we got it! But we had to pay up front, that is insane! So the pieces we did get we have already had to return a dresser, and now today we opened a coffee table & our Tv entertainment center and both pieces are just horrible craftsmanship, there are dents, scratches everywhere, I am so furious at the price I had to pay for this!

I will never ever do business with this company again. Don't waste your money on something you won't get all at one time, and the quality is horrible. They don't take returns once delivered, and whatever you do don't sign the computer for the delivery guys until you inspect every little piece of furniture.. and make them set it up for you.

Wasted my hard earned money on pieces I still don't have, and the pieces I did get there is something wrong with each piece! I am having to send it all back for replacements! Waste of money and my time! File complaints with better business bureau they shouldn't be allowed to get away with this.

When I tried to activate the gift c ard Iwas told that my order was not delivered until dec 2. It was only the glass that came on Dec2 and that was their fault.The card is only good until Dec31 and I have to return to NY and will not be back in FL until Jan5 causing me to lose out on the two televisions ($1000). It was their fault because of the broken glass and they said "those are the rules"

My husband and I purchased a new bedroom suite on 10/2009 and had scheduled it to be delivered on 12/1 after our closing date on our home. The day after Thanksgiving I received a phone call from Rooms to Go stating that the bedroom suite had discontinued and that we would need to come back pick out another bedroom suite or have our money refunded. When I called the store and spoke to the manage, they apologetic but not very concern of their error. My husband and I went to the store that day and was then told that the suites that they had sold of some many were damaged by water and wasn't sure when they could replace the bedroom suite. We then looked at other bedroom suites to hopes of finding something that we would like. Only ONE suite was favorable but then the manage wasn't willing to help with the cost. We felt that the manage did not care nor was willing to make us a future customer. We left the store very upset and discourage.

We are very dissatisfied and we will NEVER go back to Rooms to Go. We will NEVER recommend anyone to go there and I will make sure that if I hear of someone shopping there to get their refund and go somewhere else.

On 11/16/09 I went to Rooms to Go and bought living room furniture and a dining room table and 6 chairs. I was told the couch wouldn't be delivered until 12/19 but the rest would be delivered 11/19. I ask Phil about the dining room set and he said he talked to the "manager" and having everything but the sofa on the 19th would be no problem because everything was in stock. On 11/19 the chair, ottoman and end table was delivered but not the dining room set. I called and talked to the "manager" who told me the dining room set would be delivered on Tuesday 11/24. I told him that I was disapointed not to have the dining room set like I was promised and the my grandchildren get out of school for Thanksgiving at noon so I would need the delivery before noon. The "manager" said that was OK.

On 11/23 nobody from Rooms to Go has bothered to call us about the delivery tomorrow. I called them and was told the delivery would be from one to five. I know the contract says all day delivery but when we were told verbally by Phil that he talked to his manager that it would be here on the 19th and then a "mamager" told me on the 19th that he could arrange for delivery in the morning of the 24th we believed what we were told. NOw that I will not have the table for Thanksgiving I called the store and told them to just cancel the sale and am told that I had 48 hours to do that and now they will charge a 20% restocking fee. I also cancelled the sofa and love seat for delivery Dec. 19th, If they cab't get me a table that is in stock in time for Thanskgiving haw are they going to get the other stuff to me in time for Christmas. They want a 20% restocking fee on this and they don't even have it in stock yet. The manager I talked to tonight said the restocking fee is on the back of the contract. The print is so light on the back of the contract that I can't read it. I was able to make out some bold print words in spanish but that is it.

My spouse and I purchased a sofa and loves seat from rooms to go 9 months ago. My spouse was sitting on the sofa already when I came into the living room to sit with her. As I sat down the back support of the couch broke. My spouse called to report this, and rooms to go sent out a tech person. The tech person took one look and said there's nothing he can do about fixing the couch, because it was to broken. He stated "He would write it up and we will be contacted by the claims people." The claims people by the name of Daniel contacted my wife and told her that rooms to go would not replace the couch. That due to the severity of the break that it must have been our fault. My wife objected and Daniel implied that my spouse was a liar. My spouse asked if she could speak to his supervisor and he stated "he was the person who made the decisions." My spouse contacted me and notified me of the situation and phone call. I immediately called rooms to go and spoke to Robin concerning the matter. She notified me that Tessa the supervivor of the service department would contact me within a couple days to discuss the matter. I asked for a direct line number and Robin refused to provide me with furthur information and "stated that we would just have to wait for Tessa to call."

The neighbor who received the delivery told me that he offered to drive the truck for the driver who was having a very difficult time. Amother neighbor said the truck scraped her fence.

BEWARE: READ YOUR CONTRACT (and every piece of paper) BEFORE YOU SIGN. We bought a full living room with TV. We were told the TV would come from BEST BUY and they would contact us within 3 to 5 days. We were also told that the coffee table was on back order and would be delivered within 14 days. As we didn't hear from Best BUy, we called RTG they said it would be 14 days. We called again today and were told that Best Buy would NOT be contacted UNTIL we had received our whole order....> coffee table

Received damaged furniture and very bad or rather NO CUSTOMER SERVICE. The sales person told me the sectional connected together and when I got it home it did not and the quailty of the product is So BAD I can't express with clean words. I called customer service which does not exisit at ROOMS-TO-GO! I spent at least 3 full days on the phone with the run around of you need to talk to this person who is not here and then they would never be there to talk to. It is like some script they must go thru to NOT help the customer and hope they go away!!!

I lost a cushion from my couch I purchased from rooms to go during my move. So I called to customer service back in Feb 2009 got the instructions to fill out form and pay $80. Today is October 15th 2009 and I still haven't received my cushion. This a new furniture for me and paid it off on time. For the past 8 months haven't been able to use the couch. Everytime I get to talk to someone at the customer service I can't get any clear answer and no one ever calls me back. It takes at least 20-30 to get someone on the phone. I'm so tired and mad I don't know what to do anymore.

Several weeks later they ran a special on the same bedroom set for $100 cheaper than what we paid and an XBox 360 with the package purchase. At first they said they could not do anything about the XBox 360 because it was a promotional event (even though it still constitutes a better deal) but did agree to send us a check for the $100. The next day I received a phone call stating that they weren't going to honor the $100 difference.

Part 2 of our troubles began when the furniture was delivered. They arrived about 3 hours outside of the timeframe given to us. They proceeded to unbox every piece of furniture at the same time in our gravel driveway.(There was a 20'x 20' concrete pad just a few steps away but it was obvious they could care less)

They were very unprofessional and did a poor job assembling the furniture. On a dresser mirror they put the washers on the screws backwards allowing the screws to run through to the other side causing damage. I also pointed out that a desk was broken. He noted it on his paperwork and said that it would be replaced and I signed beside it. They eventually left and I reassembled part of the furniture so my daughter could use it.

After about a week I called customer service to find out the status of our broken furniture getting replaced. I was told there was no note of any furniture being broken and they would have to send a repair person out to look at it. This upset me because I had paid for new furniture and not furniture in need of repair. No to mention having to take another day off work. The repair guy arrived exactly when he was suppose to--one of the few good marks I will give them. He made note of what was broken and said customer service would be giving me a call. I finally received there call and they have agreed to replace it only I have to wait another 2 months to get it.

Eventually their poor ethics and customer service will catch up to them. I will be amazed if this company will weather the test of time. I certainly won't be shopping there again. I can deal with alot of mistakes but I have little use for dishonesty.

I purchased a sleeper sofa Cindy Crawford (hydra)Avenue back about a year ago. After three months I had to get a technician to come see why the cushions were not wearing right. They quickly saw the problem and replaced the couch when the cushions could not be replaced on their own. Now the same issue exist again - less than 6 months from the initial replacement - I call and they send a service technician and because of the language barrier what he communicated to me, he just didn't understand my complaint nor did he communicate the problem to the customer service department correctly. They refuse to send another technician...its been over 4 weeks and they tell me depending on who I spoke with 6-8 weeks or 30,60,90 days for replacement- the supervisor will not let me speak to another supervisor nor send out another technician. They say that a replacement order has been ordered of the cushions but noone can give me an order number or the expected time I will receive them except for the generic time. I was told by a supervisor over two weeks ago she would have me that ETA in less than a week and I still haven't heard from them so I called back. After speaking to another supervisor today he gave me the same run around...and no ETA because they haven't heard from the vendor yet...I told them then send me a replacement couch - I got a whole new couch last time in less than a week. I then asked for a refund and they said that was not possible either. I have been told that it is being replaced due to no fault of their own and i should be happy with that...to not call back until the cushions arrive by mail and then a technician will be dispatched. I have little faith that there even exist an order to replace the cushions. Nor that they will arrive in good shape, matching colors and condition of the rest of the sofa.

My boyfriend and I bought a new house in July. That same month, we headed to Rooms To Go to pick out living room furniture and a bedroom suite. Our experience while shopping at Rooms To Go was pleasant and after choosing what we wanted and paying over $5000, we were excited to await the delivery.

2 weeks later, our furniture was delivered. It was on a Wednesday...I know this because this is the only day we can receive deliveries from Rooms To Go. I was at work, as I work an 8-5 job Monday through Friday, so my boyfriend handled the delivery. While our Sofa loveseat(motorized recliner) was being placed in our livingroom, he noticed that the back was broke. The leather material was completely unattached to the back of the loveseat...not only that, but the motorized recliner was not working as it should. The driver made note of this and said we would be hearing from Rooms To Go for a replacement.

While the drivers were installing our bed, they used the wrong screws on the headboard and completely screwed through the wood on each side, leaving big holes and wood hanging off of the edges. This was not so much an inconvenience to us as it was an eye-sore. The driver made note of this too and said we would be getting a replacement.

Our replacement furniture was scheduled to be delivered beginning of September I believe, on a Wednesday, between 8-12. This worked out perfectly because my boyfriend does not work until 12 on Wednesdays. However, the driver was late and we were not notified until around 12:30 pm. I informed him that we were both at work and could not be there for the delivery. He told me his company would be calling me to verify this. A few minutes later, his company called to verify I had cancelled delivery and said "You will be hearing from Rooms To Go to re-schedule".

About a month goes by and I still hadn't heard from Rooms To Go. Go figure! So I called Customer Service and was blessed with Customer Service Rep Rianna (spelling?). Not only was she rude the entire time we were on the phone, but blamed me for the whole entire mix up...stating "who would sit around and wait for a company to call to reschedule? You cancelled it, you reschedule it!" It really did make sense, but I know what I was told that day and that was NOT it! After taking a few deep breaths, I explained to Rianna that I really needed the delivery to be between 8-12 if at all possible to ensure someone was at the house. Again, she was rude and stated she had nothing to do with that and could not help me.

Needless to say, after 2 or 3 more phone calls to Customer Service to bypass Rianna, I finally got the replacement furniture scheduled for delivery on October 7th....almost 75 days later. The furniture was to be delivered between 11 am and 3 pm.

At 2 pm, still not hearing from anyone, I left work (taking Vacation time) to go to the house to wait on the furniture delivery. At 2:40pm, I still not had received a call from the truck driver, so I called Rooms To Go Customer Service. Apparently the driver had some phone issues but she ensured me he would be there in 15 minutes. At 2:56pm, they pulled in.

After replacing our head board and switching out the loveseat, I realized that the replacement loveseat had a big indentation on the right hand side of it. I went out side and chased down the driver to let him know what I had discovered. He agreed, the loveseat would need to be replaced again.

Now, it has been almost 75 days since we ordered our furniture. I cannot justify any of this nor can I agree with the way Rooms To Go has handled any of this. I sit here writing this pondering whether or not Rooms To Go will call me or do I need to call them to reschedule yet another deliver...on a Wednesday only....during some random 4 hour time frame...where I will be forced to again, take vacation time from work.

The Sales Associate stalked me. In our casual conversation, I responded to her questioning that I am a Doctor and that I worked in X city. I stopped by the store to purchase $6000 worth of furniture (paid in full with check,) but she was helping another customer. I had no problem with that, but after waiting 20 minutes, I wanted to go home. I said that I'd be in the next day and she responded that she was off, so I said I'd be in the day after that. The following morning, I got a call from my secretary, that some lady from Rooms to Go asked for my personal cell phone number. When my secretary replied that she would not give it to her, the Sales Associate asked to have me call her. I promptly called the manager of her store to complain about her inappropriate behavior. I don't know what happened, but he said that he would address it with her. Right.

Second, the "reconfirming" thing is absolutlely inconvenient. What's the point of telling the store that you want it delivered on a certain date, when they'll cancel that date if you don't "reconfirm?" That is what happened to me. After making my purchase on September 9th for delivery on the 23rd, because I didn't "reconfirm" the date, my pieces went back into inventory and now the soonest date for delivery is october 23rd. It's like reserving a car or hotel room and arriving at your destination and the Sales Associate telling you that your reservation is not available. I only hope that the pieces arrive in showroom quality and I don't further experience what the others have complained about.

The men asked where I wanted the old couch. I told them that the couch needed to be moved down a short flight of steps...(approximately a half flight of steps). The delivery men stated that they could move the new couch downstairs but they could not move the old couch down due to "company policy"....

I was fully aware that Rooms to Go would not take the old couch but their complete lack of regard for my needs as a customer is appalling. At no time was I told that they would not move furniture. I refused to accept the order and I will be writing again if I am not fully credited on my statement.

Amount in Dispute = $594 (merchandise, fabric protection, sales tax). Issues with first chair: 1.Left (right when seated in chair)-front leg: delivered attached to the chair in a crooked position. The leg was at approximately a 45 degree angle to the chair. When the leg was removed, the screw was appropriately attached to the leg. Multiple attempts to re-attach the leg resulted in the same result. Hole for attaching leg was not appropriately drilled (drilled at an angle into the frame).

2. Bottom seat cushion: Seat cushion was misshapen. An adult fist could fit through the gaps between the back edge of the cushion and the back of the chair. 3. Upholstery: Several irregularities. Loose on the right side when facing the chair. Too tightly gathered in other areas.

Issues with second chair: 1. Left (right when seated in chair)-front leg: Leg was straight but would not screw in tightly. When leg was unscrewed, the screw remained in the frame of the chair. Hole for leg in screw was stripped in the leg. Delivery technician did tighten the screw some with pliers.

2. Bottom seat cushion: Back edge of cushion was acceptably flush with the back of the chair. However, the front edge was misshapen and asymmetrical. The right side (when facing the chair) had a 2+ inch gap between the chair arm & the cushion. The left side (when facing the chair) had a 1/4 inch gap between the chair & the cushion. 3. Upholstery: Large folds of material are present on the back of the chair on the right side, but not the left side. The piping on the left arm is crooked. The seaming on the left arm does not follow the curve of the arm.

Timeline of dispute: 04-Sep-09: Delivery of 3 pieces of furniture. Noted after delivery personnel left the issue with the cushion and the crooked leg. Attempted to call Room to Go. Contacted local store & was referred to 800. Call center was closed. 05-Sep-09: Contacted Rooms to Go and requested a refund for the chair. Was told that a refund was not possible despite manufacturer defects. Delivery of a replacement chair was scheduled. Contacted Master Card and inquired regarding dispute process. Was advised to follow vendor policy of replacing merchandise, but was advised to not accept delivery of replacement chair if the replacement was also defective.

15-Sep-09, 2:15 central time: Replacement chair delivered in the condition described above. Refused the chair & requested that the first chair also be removed from my home. Delivery personnel stated that his delivery orders would not permit him to remove the first chair as he only had authorization to deliver the replacement. One chair remains in my home. 2:45 central time: Called to request that chair be removed and full refund of chair cost be given. Call center personnel could not authorize the request. Asked to speak to call center manager. Told that I could not speak to a manager and had to call the store where I made my purchase.

15-Sep-09, 3:15 central time: Called store & spoke with Debbie, Sales Associate. Described above details of situation and events to this date & time. Debbie agreed to send a truck to retrieve the chair. Debbie confirmed that I could not return the chair to the store myself, though I offered to on this call and with call center personnel. Replacement chair was offered & I refused given the quality of 2 previous chairs. 80% refund was offered with 20% store merchandise credit. I refused & ask to speak to the manager. Spoke with J. Brady. He restated the offer previously detailed offers and was still unwilling to provide 100% refund of cost of chair. Ended call with plan to contact Master Card to dispute the charge.

15-Sep-09, 4:00 central time: Contacted Master Card. Dispute is now open (case number and amount above). Called local store back after realizing that I failed to confirm schedule for chair pick-up. Spoke with Debbie, Sales Associate & scheduled for the chair to be picked-up at the earliest available appointment which was September 24, 2009.

Bought a sectional couch from the room store in Sugarland, was happy with the piece. Explained to my wife that when it was delivered I would not be home and to expect it to be totally sealed in plastic and if it wasn't to refuse the delivery, this was done in front of the sales person. At this time the sales person, Will S., interrupted to explain that the plastic would be removed to spray on the fabric protection but would be recovered as well as possible when delivered. The fabric protection was never offered but just added to the ticket and I did not realize it until several hours later when I inspected the recipt.

At 5:40pm just three hours after the purchase, I immediatly called the store to talk to the Manager, the phone was answered by Henry the Managers assistant. As Henry put me on hold to get the manager the phone It was picked up by the salesman Will. As soon as he answered the phone and said his name I told him I did not want to talk to him and that I wanted to talk to the manager. The salesman told me Sorry but the manager told me to speak to you and you are stuck with me and again I asked to speak to the manager. He told me that I would have to deal with him and him only! After a few choice words from me he decided that he should end the conversation and that he was not going to win the conversation.

Called back a second time immediatly got the asst manager on the phone and asked for the manager, he put me on hold and returned to tell me the manager said he was not available. I said if he is there to tell you he was not available he is there and I will hold until he comes to the phone.

Finally Gogo the manager got on the phone and I explained the deception on the fabric protection and was not happy. All I wanted to do was cancel the fabric protection when I origionally called, all new furniture already comes with fabric protection. But when the salesman got on the phone instead of the manager and got me really P**** I decided to cancel the entire order, which was done within the 48 hour time period to recieve the FULL refund.

So the refund was processed, used a debit card, so I will get a check at some point and time after looking at all the complaints and people waiting 4 weeks or longer to get their hard earned money back. Heed my warning-DO NOT BUY FROM ROOMS TO GO! They promote deceptive sales tactics! Also you need to file a complaint with your states Attorney General, you can do it online as I did!

In December 2008, my husband and I purchased furniture from two different Rooms To Go stores at different times. Our first purchase was from the Arlington, Texas showroom that had a promotion of no pay until July 2010. We then made another purchase later that month from the Rooms To Go Outlet with a no pay promotion until February or March in 2009. To separate purchases.

After not having to pay for a couple of months, when the first bill for the first purchase arrived we were slightly late on the payment, because the balance due was overlooked, because the bill showed both purchases. After we paid, Rooms to Go cancelled both promotions, including the purchase that wasn't due until July 2010. I personnally do not think that is fair. It was not explained that a purchase with a different deadline could effect all purchases regardless of deadline or that they were completely separate and from different stores.

Now I owe more than the furniture costs. And don't dispute it, because if you do, they put your payment on hold, then say that they are right and charge you more than you intially owed. They are a rip off, fraudulent, and horrible business people. I would suggest people not shop with them at all. Their customer service line is horrible, and you get the run around. I am so disgusted with their level of service.

Labor Day came and there was a $500 coupon on the same sectional. They say coupons are exempt from prior purchases and they will not honor. $500 they owe me.

Back in May I purchased some furniture from Rooms to Go showroom in Sarasota. I should have known better after their mistakes and treatment of us afterward to cease dealing with them. They invoiced us for 3 items when we purchased 2, then credited us twice on our american express. As this was done by phone and we did not have our statement we were unware of the second mistake. They called us and said they were sending papers for us to sign to re-bill the second credit they did in error. They then called threatening collection before we even got their papers in the mail or even had a chance to verify that they did indeed credit our american express twice. The papers did arrive we did sign them and return them and luckily it all balanced out. This isn't even may major complaint but just adds to the frustration.

I needed some accent pillows which could not be purchased in the showroom or online so I was instructed to send a cheque to the parts department with a sku number, mailing address and contact information. I was told it only took about 5 to 7 business days to get the order. I sent my cheque and it cleared my account June 24. By mid August no merchandise arrived so I called customer service to inquire. I was told there was no record of any order. Then I was told I had to get a copy of my cheque from the bank and fax the front and back of the cheque to rooms to go customer service. I did so and spoke with Wilson who assured me he would call me on Aug 27 or 28th at the latest. Of course I did not hear from him so I called and had to leave voicemail. He did not call back so I called again and he again assured me he would get back to me that day and of course he did not.

I then started e-mailing customer service and dealt with Chad. I explained the above to him. He said my order was placed Aug 26th. He could not explain what happened to my order between June and August when it apparently didn't even exist, was not interested in talking to Wilson and addressing his lack of customer service as this was a different department of customer service, he could not, or would not, give me any indication of how long my order would be, only that it may take up to 90 more days (I had already waited 11 weeks)and ingnored my request on 4 occasions to provide me with the name of an individual with more authority than himself. He did say he could possibly check to see if my order could be cancelled at this point and my money refunded, but was unsure if this could be done.

Honestly this
frightens me too because I think it is very unlikely I would ever see the refund.

This is the most pathetic organization I have ever dealt with and rest assured I will never dealt with them again, at least if I don't have to keep chasing the item I paid for 3 months ago and still have not received.

On 07/05/08 I received delivery of my power recliner sofa and manual recliner loveseat that I purchased on 05/31/08 from Rooms To Go on Osceola Parkway in Kissimmee, FL (so much for quick delivery after purchase, huh?). On July 11, 2009 (1 year and 6 days after delivery) the power recliner sofa quit working. We requested a new part (the Power Control Box) from the parts department and mailed them a check for the part. We received a form letter from Rooms To Go stating that "the part requested is unavailable from the vender" and a note stating we should recieve a refund check for the part within 21 BUSINESS days. When we called the Customer Service Department we were told that Rooms To Go no longer carries this product and they could not do anything to help us out.

I called the Kissimmee store on Osceola Blvd. in Kissimmee and said that I wanted to purchase this exact same couch - after checking on their computer I was told that this couch could be located in Miami at store number 402. When I called Customer Service back with this information, I was told that Rooms To Go does NOT have this couch in any of their stores (liars) and that there is nothing they can do to help us out. I requested that they remove this part from the couch located at store 402 in Miami and they said they cannot do this for us. The ONLY thing they will do is to send a technician out next week "sometime" to look at it to see if another part from another couch might work. I have no hope at all that anything will be done to correct this situation. DO NOT BUY ANYTHING FROM ROOMS TO GO ..... EVER!!!!!!!!!!

one month without bedroom furniture since they will only deliver every Thursday. If they do not get it right this time I will have them take it all back. But the delivery guys that dont even speak english wont take it anyway so it will be $2000.00+ of furniture sitting on the lawn!

I purchased a cream collored leather sofa, chair and ottoman from Rooms to Go on 4/10/08. I repeatedly asked the saleswoman, Joyce Ward, if the cream colored leather would stain from body lotion or suntan lotion. I asked her multiple times, because I would have gotten the darker brown color. She insisted that the leather would not change color or stain. I even went back after I made the order to question her again because I told her that the furniture was to be used in my main sitting area, and I wanted to be comfortable on my furniture. I also paid additional money to have some sort of stain protector added to the furniture. I had 2 years to pay for the furniture. I already paid over $1000.00, but I still owe about $2700.00.

The furniture is showing yellowing and discoloration. I called Rooms to Go and they sent someone out to look at the furniture this past week. I called to see what he reported, and I was told that he said the discoloration was from bodily fluids and that my stain protection that I paid for did not cover that. They said the stain protector is only good for food stains and wine. I did not have any bodily fluids excreted onto my furniture. I just think this is a way of humiliating me and to keep me from bothering them to replace my furniture or repair it.

I visited the RTG showroom in June and picked out a sofa and recliner, side chair, and coffee table. The sofa on the showroom floor was electronic, I told the salesman that's the one I want.

After delivery, (my husband took delivery) the sofa was not electronic and the color was totally different. I hate it and after returning to the store several times trying to exchange, I was told that I could only exchange for same or greater value. I could not find anything in the store that I wanted, so just gave up and kept what I purchased.

Now the cushion on the reclining part of the sofa is collapsing. When complaining about the color of the furniture, I too was told it was the lights in the showroom that made it a different color. I told the salesperson and mgr. that I will NEVER buy anything at RTG again and I will tell everyone to do the same.

There is a coupon that was issued through Rooms To Go, $100 off when purchase over $1000 not include the delivery charges & tax. Base on the coupon description that could be used with on Line purchase or present to the Miami Store. When I was try to check out through Rooms To Go On Line process, there was no where to enter the coupon code. and I called On Line Service, the girls said to me that if the on line process didn't show, then it's invalid! lol.

I went into Rooms To Go Teens and placed and order for myself. The sales person didn't listen to what I wanted to order and gave me a warranty on my furniture WITHOUT even asking me if I wanted it or not. Upon receiving my furniture there was a piece of furniture missing. I called the store where I purchased the merchandise from but all I got was treated badly. The salesman and supervisor were VERY ugly to me nad I let them know.

I then called the coperate office to vent my fustration and still NOTHING was done. Rooms to Go has got to be the worst store I have ever been to. The customer service department is a complete joke and everyone is very rude. I hope you read this and take into account and NOT DO BUSINESS WITH THIS COMPANY!!!!!!!!!!!!!!

When Merdith was done with her customer she called over the customer that came after me. I had told both of them that I was waiting over 20 minutes and I was next in line. The man told me to go ahead. Meredith said the customer had been walking around the store and he was next in line. I was very upset with Meredith's tone and lack of common sense.

I came to the store with my 7 month old baby and my wife. They walked around while I waited in line. The customer that Meredith told to come in front of me was by himself. When I was at the register paying for the gift card, I asked Meredith what she considers standing in line. Is walking around the store considered being in line. Of course she had no answer. I explained to her that I could have come by myself also and leave the wife and baby at home and walk around the store and tell the salesperson "I'm in line." She stayed quiet and thanked me for the purchase.

We can resolve this with 1 of 2 options. [I would like them to] please sell me another buy and get 1 free gift card. If this cannot be done, I would like to return the gift card purchased on 7/6/09.

I came into the store on June 3, 2009 and saw a bed I liked, I had to ask for assistance and a person who is far from being a salesman called me with his finger to the register for me to pay if I was ready. I liked the bed and I had the money so I paid but complaint with the store manager about the poor customer service skills of his sales person. I cancelled my order on June 04, 2009. They still cashed my check four days after the cancellation. It is June 22 and I still have not received my money back.

On 06/13/2009 one swivel leather rocker recliner was purchased and paid for for in full. Two days later another mathing recliner was also ordered and paid for in full. I was told that the chairs where on order and available to be picked in a few weeks. June 21,2009 Carolyn at Rooms to go called and left a message that the chairs were no longer available and a credit would be placed on my bank card, with no other explaination.

Rooms to Go advertised this product on sale,and sold this product to me and just pulled the plug with no rheme or reason.....

I ordered the Stratford Sofa Bed on June 5 through rooms to go online website. I paid for a delievery beacuse when I spoke to a customer service represenative, I was notified that online orders could only be delevered. My order was arranged for delievery on June 9 but after waiting all day for the sofabed it never arrived. A hostile and rude customer service represenative who insisted that the product would arrive on Thursday, June 11. She offered no apology nor what time time the sofabed would be arriving. ( 1 day wasted waiting on a delivery). On June 11, my neice became ill at school. I had been waiting all day for the sofabed. I called customer service and told them of the sudden emergency. I was reassured that the delievery man was notified by the sudden emergency and would arrive later that day to deliever the chair. I wsa to be the last delivery on his truck.

I returned home with my ill neice in 15 minutes. I continued to wait. Around five in the evening I called Rooms To Go customer service to inquire about when the delievery guy would be arriving. A representative told me he tried to deliver the sofabed but no one was home. I told the woman from customer service that I had called and spoke with someone from customer service. I was told that it was alright to pick up my neice and I would be the last delievery of the day in my neighborhood. ( 2nd day wasted waiting for a deliver). By this point I was exasperated with Rooms to Go appalling customer service. I spoke with a supervisor in the customer relations department about the dismal or rather non service from Rooms to Go. The supervisor did apologize bu expresses that she did not know when I would recieve the sofabed. Because my purchase was online, I could no drive to the Mobile, AL factory and pick it up myself.

The only consellation the supervisor offered was that my order would be handeled be her and that she would try to have it delivered on Monday. She could verify a delivery date nor time. I have wasted Tuesday, Thursday, & Saturday waiting for a deliever that has not arrived. I vould like to file a grievence against Rooms to Go. I have paid for a sofabed and deliever fee that never arrived.

Horrible service, first they don't deliver the mirror that came with the dresser,when I noticed they didn't deliver it I called they said they had to change the mirror I bought for a different one, but they never told me. After 2 weeks they brought the mirror,but it was broken, now I have to wait for someone to repair it,I don't think a hole on the wood can be repaired and they are not sure they can give a new one. They didn't call prior to delivery,one of the drawers on the dresser was broken and customer service is rude,unhelpful and dismissive.Horrible experience.

Their customer service is horrific. I purchased a new matress in April 2009, unwrapped it and the stitching was loose in several spots. I called customer service and they sent someone to assess the matress. The representative they sent agreed that it was defective, than he left and I didn't hear from him or anyone at rooms to go for a month. I called customer service back and they said they were sorry but the defective matress they sold me was not under warranty. I asked them to transfer me to the store where I purchased the matress, and they said they couldn't. Don't buy anything, no matter how small the purchase from RTG (Really Terrible Goods). Their products are poor quality backed up with extremely bad customer service.

I have always paid my bill on time and more than the minimun .Also I have been a customer for 5 or 6 years. It seems I didn't get my April bill, so besides getting a late charge they put all the interest on my balances. I have a good record with them but I guess that doesn't count. And I never got my bill for APRIL

When asked to speak to a manager he told me basically the same thing, when I asked about customer satisfaction, I am the customer and obviously not satisfied, he said that they don't have a comfort guarantee. I suggest that if anyone is going to buy mattresses from Rooms to Go that they go to the store, the store has more options to help a customer that is not satisfied with their purchase. I feel that for $1400.00 I should be allowed to sleep comfortably and not be miserable every night I go to bed. I asked for corporates number and he informed me that he was corporate so once again, I fear that I may be stuck with mattresses that I can't even sleep on.

Rooms to Go (Boca Raton, FL) - we bought a mattress in July 2007 from Shelly ($1,099.99) and by March 2009 the mattress had a deep gully on one side - we called and the mattress inspector came out and declared that the mattress was defective. We received a call from Corporate to go to Rooms to Go to pick out a new mattress. We went to the Wellington store (newly built and slightly closer to home). Our salesman, Thomas B led us a mattress that he said was the "best" in the store - It was $700.00 more then the one we were replacing - but since my husband is disabled I just wanted him to be comfortable so we paid with our AMEX the difference in price.

We received our mattress - and after 3 weeks my husband said he felt like he was in a hole again - and that this couldn't be the mattress that we tried out in the store. So we wrote down the info on the tag - went back to the Wellington store and spoke with Tom. He said it was the same model - but he told us that Rooms-to-Go was having problems with many of the mattresses being defective. I told him that we did not want that mattress - that it wasn't exactly like the one in the store - the pillowtop in the store was not as thick as the one delivered - the one in the store was firmer. He said they had to send another inspector but that we woud get a new mattress.

The "inspector" came out and he said that he was going to put down that it was a wrong pull (even though the name of the model was the same as we purchased). We then received a call from Corporate (Tessa).. She said that we had to go to the Boca Raton Store - tell them were were there for a reselect. So, we go to Boca and spoke with Shelly (the original sales person for 2007). She helped us choose a new mattress - and we decided that since we had so much trouble with the pillowtop models that we would go back to an old-fashioned mattress. We chose our mattress - Shelly told us the computers were down and that we should call corporate and give them the SKU number of the mattress and that they would work out the credit due us.

I wanted to look at cocktail tables - and Shelly said - no, wait until they work out your situation at corporate. I felt like we were being fluffed off. As we drove home, I told my husand - I don't even know how much the mattress is - what the name of it is only that it was a Serta and had the SKU number. We got home (1 hour round trip to Boca Raton) - call corporate (spoke with Estee) who told us that they cannot create orders and that we'd have to go back to the store. I'm trying to keep this short... I called the store - Shelly was too busy and couldn't talk so I spoke with Katrina - told her I had the SKU number and that I was not coming back in. She said I'd have to because they have to charge me for delivery.

I explained to her that there was a refund due me and that she can take the delivery charge from that. She calculated the refund to be $1,022.41. I asked if she was going to refund the AMEX I used - and she said that she could only refund the AMEX $788.09 - but that the other monies would have to go to the Rooms-to-Go Citi card. I told her that the Citi card had no balance and was a closed account - and that I would accept a store credit for the difference. She put me on hold and came back and told me the store manager (name unknown) informed her that they would not be able to refund my AMEX at all and that I had to take a store credit for $1,022.41.

The story I got was when you are allowed a reselect it is assumed it would be for the amount spent or more. I explained to her that we purchased the most expensive mattress in the store because Thomas B (Wellington Salesman) said it was the "best" - just one month ago and that I was very upset that they would not at least refund the $788.09 -

I went to rooms to go to purchase a wall unit called LAMONT. I went on 5/6/09 I spoke to a sales associate and told him I wanted to think it over and I would bring my sister back to see it. The sales associate then gave me a "personal invitation" to come saturday and receive a 12% friends and family discount. So on saturaday as promised I returned to purchase. I gave the associate my ROOMS TO GO credit card to be informed that they have switched finance companies and I need to reapply. So I did and was denied. So I told him I would be back to pay cash for the wall unit on my day off. So today 5/7/09 my day off I returned and the same associate helped me as he went to ring up my purchase he stated that I was no longer entitled to the quoted price saying he couldnt find it in the system....However there was another quote for someone else for the same day...hmmmmm

Basically he forgot to put my quote in so now its my loss. He spoke to the manager and she stated that there was nothing else she could do and that her hands were tied. So when I figured it out the dicsocunt is only 127.00 but its the principal...Did i forget to mention I just purchased and entire bedroom suit from them about 3 months ago...were the loyalty????? I will never purchase from there again ands trust that I will spread the word around and around and around.

They send several delivery guys who as soon as they come in the house, they ask for water - for 5 men, before they even start unloading (twice), they asked for measuring tape, step stool, didnt bring any tools with them. They canceled my last service appointment without calling me, after I took the day off from work to wait for them. Beware!!!!

I wrote a letter last week about a frustrating experience that I had with Rooms To Go. Since then, I have been contacted by them and they have completely fixed the problem. I have completely changed my mind about them and I appreciate what they did. I sent in all the evidence of the situation and they reversed their decision based on the evidence. I believe you should fight for something when you feel you are right and I also feel that you should speak up for things when they are done the right way. Rooms To Go did the right thing and I commend them for it. A broken bed was replaced when they saw that it was a defect in the construction of the bed.

When we bought $10,000.00 worth of furniture in May 2008 the sale person lied to us. We have a problem with our dining room table and the only thing Rooms To Go does is send "service techs" to our house over and over again and we still have not fixed the problem. Rooms To Go are totally incompetant. Their management and service people are a joke. They do not understand or respect their customer's time and frustrations. They should be out of business.

Worst customer service from management personell I have ever come across in my lifetime. I purchased a sleeper sofa, loveseat, chaise lounge and cocktail table from them. I am still considering cancelling my order altogether because of the way I was treated. The sales person was helpful, but seemed new and like he didnt know what he was doing. Everything he entered into the computer was wrong and I constantly had to correct him. I agreed to the extra fabric protection and the extra spray. The downpayment requested was outrageous for the amount financed.

I paid half of it but had to come back the next day to pay other half. The manager was rude and arrogant and made it clear that he could care less if I bought the furniture or not and cancelling the order was no big deal for him. But I would have to wait weeks to get my money back! I had to return the next day to pay second half of downpmt because it was more than my bank allows to be withdrawn at one time. Even though I was told I was approved for financing none of the paper work was ready when I returned. The girl at the window (who looked as though shed just gotten out of bed) had the order confused thinking I was doing a layaway and was trying to send me on my way after taking my money and then argued with me about it.

When I was about to cancel my order the sales man came up and informed her it was finaced and then she started on the paperwork, again. She asked for more money for app fee. Which I gave to her. Then waited an hour while managers walked pass me 20 times never asking why I was waiting so long. Finally the girl said to me that her fax never went through so she refaxed it. About another hour later we finally finalized the paper work. Only to be told my furniture would not be delivered for a week. When I got home I realized the order was wrong, it had the wrong pieces of furniture on it. I was told I had to come back up there to fix it. And that I had to pay an upgrade fee. Even though it was their error. I asked to have it added to my balance. They refused.

The manager was called over and again he was arrogant and rude. I said they made the mistake. I have already paid 4 separate times and asked to just ad the extra 30 dollar fee to my balance he said NO, I could either pay it now, or take the screwed up order for the wrong chair or CANCEL my order. He was willing to lose 2000 over 30 dollars! I went ahead and paid it thinking that if I cancelled they would for sure screw that up and I would never get my money back. I never got the spray when I left for the fabric so now I have to deal with them again to try and get it. I am almost certain when the furniture is delivered it will be incorrect, if so I will refuse the order and cancel it altogether. I may do so anyway.

we'll see if there are any finanial losses soon.

First of all this store has the worst customer service in the WORLD. You walk in the door and no one wants to help you. If someone does come up to you, they say Yes ma'am, i'll be right back to help you ...and never come back. I should have just left the stupid store and not spent a cent. However, I fell in love with a bed and jsut had to have it. (I searched other stores and no one had it) I finally got Dalila M. to help me, she seemed nice enough, but aparently she is incompatent and can't do her job. She gave me a quote with all the correct informaton, and then we made a Delivery Sheet and it was not the same as the quote.

I asked Dalila about the inconsistancies, and she said not to worry that the bedroom set was going to be delivered in the Ash. WRONG, it was delivered in the Carmel color. So we naturally refused the set, then I called the store and talked to Max Arredondo (the store manager) he said he would look into the situation and get back to me wihtin two hours. two hours came and went and I got no call, so I called back and he was out of the office, so I went down to the store. He was there and told me there was nothing he could do untill the next morning because I refused the bed, but had I kept the bed they could handle the situation right then. He then said that he would call me the next morning and we would get this fixed.

I called customer service, they told me the bed was discontinued and I had to deal dirrectly with the store. Well the next morning rolled along and I didn't get a phone call, so I waited untill two in the afternoon, and then I calledthe store. Mas was off that afternoon, I asked who was dealing with my account, and Stephany (the assistant to the Manager) said that no one would be working on it until Max returned the next day. I said bullshit, and I wanted to talk to Tony B. (the store manager). it's been three days and four messages later and I am still waitig to hear from Tony. I have talked to three customerservice representatives (Chad, Trent, and Patty) they have been the only people to help me, adn the only people to maintain the same story.

This store is the WORST furnature store in the entire WORLD. I do not reccomend this store to anyone, unless of course you have the time to sit around and wait for the Managers to do something... and then argue with them. The managers do not care, and they do not want to help you with anything. I have gone above the store with the help of customerservice and emails, and I have talked to the Regional and District Managers, and I am getting the bed I fell in love with. Save yourself the trouble. don't eneter the doors and if you have to talk to some body avoid the managers and go to customer service, they will get you in touch with the people that actually care.

Its been three weeks and I am still bed-less. I get the bedroom set on April 8th, then I will know if there is any damage but if there is damage I will get a FULL refund.

I purchased a cute bedroom set for my daughters back in 2001. My daughter was 9 mos. old at the time. When she was 2, she climbed up a chest of drawers which fell on top of her. My son and I ran into the room and quickly lifted the chest of drawers off of her, Her leg got stuck in the drawer and the metal piece that makes the drawer move sliced her knee right down to the knee cap. We quickly called 911. She was taken to the hospital emergency room and the doctor on call had to perform surgery on her knee. It took thousands of stitches to mend her knee. She now has a scar about 3 inches long and is afraid to even open her own drawers.

I believe that when selling children's furniture especially top heavy furniture, there should be some type of clip to attach the heavy furniture to the wall. Lots of children climb furniture. This would have been avoided if the furniture was made more for children. Rooms to go told me it was a lack of supervision on my part. Not the fault of the furniture.

My daughter will have a horrible scar on her knee for the rest of her life and pain associated with this injury. She also has a fear of opening drawers.

My husband and I had our eyes on a beautiful bedroom set at Rooms To Go for a few months. We planned to use money that was left from our honeymoon to buy the set. After being confronted by a sales woman with an IQ of 20, we were informed that the queen size bed was discontinued but could buy the display with a mattress as part of a promotion. We have a wonderful Deluxe Tempurpedic mattress, so we had no need or desire to purchase a spring mattress. The manager got involved and we tried to ask if he would just sell us the bed, as we were extremely interested in it. He refused, saying that "corporate" makes those calls and he did not have the authority to sell the bed without the mattress as listed on the showroom.

Delivery day arrives. The men unload our furniture but without the headboard and footboard. Perplexed and disappointed, my husband called the store where we had purchased the set to speak with the manager who "helped" us. He told us that the bed must be on a separate truck and looked like it would arrive that day - just sit tight and it would most likely be there shortly. It did not arrive so my husband called him again to let him know and see when we would get it. The manager then urged us to call back the next day when the distribution warehouse was open. We did but we did not expect what happened next to take place.

Evidently, the bed that we purchased was coded as the display model after all, but that information was not relayed to their inventory side. Thus, the bed on the showroom floor was sold after the fact to another individual. Rooms To Go had our money, took someone else's money and gave customer #2 the bed that they had intended for us to have, even though they said they had one in stock at the warehouse and would deliver it to us. Here we sit with everything but the bed, loving the rest of the set but unable to see any possible way that we can get the bed, unless there is one at a clearance center.

Lying does not equal good customer service. No one seemed sorry for such horrible treatment and acted as if we were a nuisance to them. Had we known from the beginning that there wasn't another bed available at all, we wouldn't have purchased a single piece from the set and taken our money elsewhere. I will NEVER shop at RTG again and will be sure to urge ALL of my friends and family to do the same. Don't you know, Rooms To Go, that consumers tell their friends about DISSATISFACTORY service 9 out of 10 times and only 2 or 3 times out of 10 about satisfactory service? I'm not even in sales but know this vital information. You are a despicable company with a gross lack of morals and ethical standards of conduct throughout your "company." Keep up your blatant lack of customer service and you could end up in line with companies like KB Toys.

I went to purchase a new bed and when I presented my roomstogo credit card, I was told the account had been closed. I asked why and was told it wasn't known why but that this had been happening a lot lately due to the economy. I asked why I wasn't informed earlier and was again told it wasn't sure why but was told it wasn't Roomstogo's fault. I was told Citibank was the one that was doing this. I felt humiliated and I told him it was very poor customer service on theirs and Citibanks part for not notifying my about this before I went to make a purchase on my card. I had not used this card in about a year.

The account was paid in full after buy a dining room set there. All payments were made on time. You know the bank's status may have changed, but mine has not and I'm just mortified how these banks are behaving to the people whose credit was in good standing. Why punish us? I thought the object of the bail-outs were to unfreeze the credit lending companies. Well, if they freezing accounts of people who have good payment history and decent credit scores then I hate to see just who they are lending to. Isn't it that kind of mentality that got us into this mess to start with? I'm very upset by this.

Went to the show room on December 2008 and had purchased a bunk bed for the price that the sale woman (Christie) had told me. When the delivery arrived, it was the wrong order. I went back to the store address the sale woman that it was a wrong order. She re-checked the order. Told me that the order was wrong but I got for what I pay for,(which it was NOT what I've been told in the first place) if I want the exact order I have to pay the different because she did not ring me up for the right price that it was suppose to be so that's why they deliver the wrong order. I was completely UPSET asked to talk to the manager, of course they're all in one side. The manager did not do a thing and told me exactly what the sale woman had already says. They do not have a return policy so I'm stuck with an item that I did not want(even thought it's not my fault) and they did NOT have the policy saying that it was alright to messed the order and expect customer to pay the different if they want the right order. I felt that it was unfair and I deserve to have a compensate. BAD business. NEVER Rooms To Go again.

On Jan. 24, 2009 I purchased a bedroom from Rooms to go, the furniture was delivered two days later, to my surprise the dresser was scratched, the mirror was broken and the headboard was the wrong size, the drivers said that I was lucky because He had a queen size headboard in the truck, the headboard was all scratched and it was missing the posts, He took the posts from the king size headboard and mounted the bed.

I called Customer service and complained, they agreed to replace the mirror and headboard, the technicians came out, the new mirror was scratched, the posts for the headboard were the wrong size, while they were changing the posts the footboard was dropped and it was broken.

I called Customer service and told them that I wanted the complete bedroom replaced, they agreed to bring a complete bedroom including the bed, mirror and dresser, when the technicians came out the bedroom was worst then the one I had in the bedroom, I called the sales person, She talked with Her manager, He said that I could go to the store and pick out a different bedroom, I did on March 06, 2009 the new bedroom was delivered, the night stand was scratched, the chest of drawers was damaged and the posts are scratched. I can't believe that this is happening in America, is there any way that I can cancel the purchase?

I think that Rooms to go has the worst Customer Service in the business, they give an appointment and at the last minute they cancel, I think the representatives need a lot of training when it comes to helping the Customers, I will never buy from this store and I will make sure that my friends find out the kind of service that the store provides to it's Customers.

At this point I just want the furniture taken back.

1st let me state that Im so dissatisfied with the product and services that RoomstoGo has offered. RoomstoGo customer support is a JOKE. I too feel frustration and being a victim of the same circumstances you all have witnessed. The month of February I visited the Plano, TX RoomstoGo showroom and finally decided to purchase a complete living-room package from RoomstoGo. Completely excited with what I had decided on the sales representative was persistent with purchasing stain guard on all three pieces of furniture (Accent chair, sofa and loveseat) which is fine. No complaint until when my furniture was delivered and was obviously DAMAGED.

I then immediately called following the terms and conditions of my sales order. Being told by the customer support representative a technician would come out to inspect the pieces in question. Ok Fine! That date has since passed and no technician, a second call was placed with to the 888 number to then now arrange another appointment which was scheduled (today) Mar. 6th and again no one showed nor called prior to the appointment to confirm time frame. I am so ticked that I have paid well over 2k for damage furniture still sitting in my house.

The customer support team had no remedy for my complaint. NEVER AGAIN will I purchase from RTG in the near future. However, I have set another date which is my third request. I hope they show in the meantime I hope one of their executives read on how their consumers are being treated (yeah right) What is one to do with such a service?

Money and time wasted.

From the very begining I requested no Protection Plan and our sales rep went ahead against my wishes and put it on our bill, not just once but twice. The delivery that was set up to be delivered was delivered the wrong day.

I have called the stores numerous times to have my bill corrected and even spoke with the Manager Michael regarding the billing on my account being wrong and no one seems to know what they are doing and cannot help me resolve this matter. All that I wish is to have my bill corrected and pay off the balance on this account in full and be done with Rooms TO GO Forever.

Went to store on May 2008, bought recliner sofa and chair, 2 weeks later there was aproblem with chair, called costumer service and they came out to look at chair, they said it was bad so they replaced month later same problem with the chair, called again, came out and ordered new cushion, two days later same problem

wear-tear? ha-ha. hip pain when sitting in chair

on 11/23/2008, I saw an advertisement on the TV stating "Rooms to Go, No payment's and No Intrest till 2010". I raced down to the showroom that day at E. colonial Drive (Store # 102). J.P. P. was my sales associate. He sold me a couch but only gave me "No intrest till 2010" when I told him I needed "no intrest and No payments" till 2010 because that would give me plenty of time to get my income tax and pay the couch off in full.

I did not notice the kind of agreement plan he gave me until I received a bill in the mail for 50.00. I called and spoke to J.P and he was ever so rude and told me, I signed for that and he can't change it. He knew I was deaf when he sold me the couch because it took extra time to understand what he was saying due to the fact that my hearing aides don't work as well as they used to. Plus he was told I was profoundly deaf and I showed him my hearing aides.

I called citifinancial and spoke with a woman by the name of Kay and she said DON'T pay the 50.00 until she looks into the matter. I asked over and over and she assured me not to pay until I was notified by citifinancial to pay.

Come Jan I get no responce and call because I get a late fee bill in the mail, I spoke with Linda that day and she said she would waive the late fee and that Kay should not have told me not to pay. I asked her to please have the phone call pulled from my conversation with Kay for proof. I also told her my couch has been coming undone at all the seams and I don't know why. She said a repair person will be sent out.

The repair man came out, saw the couch was in excellent condition except for the seams unraveling and making the leather tear. He said it's a manufacturing defect and he can't fix it. He told me he would write up the report as a manufacturing defect as that is what it looks like to him. I still have heard nothing on the outcome yet.

Yesterday I get another bill in the mail with assessed late fees? I call and spoke with a nice man named Carl (ref#A2K) and he fixed the system and wiped out the late fee. Carl also told me to submit to the dispute Dept all that has gone on and request that my account be frozen and no more payments be made until I get the situation with the "No Intrest" changed over to the "No Intrest, No Payments" until 2010 because that is indeed why I went and purchased the couch or I would not have even gone to the store and ALSO because I am paying on a couch that is falling apart at the seems and has a manufacturing defect.

1. I refuse to pay for a defective couch, Please exchange it or take it back and release me from any obligation to the defective couch. 2. Please change my policy to "No Intrest, No Payment's till 2010". That was the policy I asked for and was taken advantage of by J.P P. and Rooms to go because they knew I was deaf. I did not ask for "No Intrest only"

Note: upon signing and leaving I said to J.P "Now I don't owe a payment till 2010 correct"? J.P. replied "That is correct". I asked 2 or 3 more times and got the same reply. My sister was their watching my kids and heard us and us shake hands and leave. I still have no answers after writing this letter and sending it to the RTG Dispute Dept. Stay Away From RTG, they take advantage of the disabled! They don't care, they just make the red tape thicker

We purchased items for our new house and they were delivered on Sept 21st 2007. While setting them up the two delivery drivers asked if we would like the butterfly leaf open on our table. We had purchased two extra chairs for this reason so I asked them to do so. When they did there was a small but very noticeable pinch in between the leafs. "Oh that is a common problem with these tables and they will have to get someone out here to fix the table or give you a new one", said one of the delivery men. He wrote up the damage and had us sign the sheet. He then instructed us to call and get an appointment for a tech to come review it.

My wife called while they were still in the driveway. We would be getting a call back when a tech was in the area. Never got a call and had forgotten about it for a few months. Then we called back i would say three months after...we were told the same thing and again no tech ever came. Frustrated with the situation and fed up we forgot it for then and had purchased something to cover the imperfection. The payment for the table and the other furniture was due January 25th 2009.

My wife called again (12/9/08) and was given the run around about the repair. Now even though we had called two other times (within the warranty time frame) we were out of warranty. My wife told me that she informed them that the table had been fixed by an outside party (it was not) and that we were refusing to pay for it. She was so frustrated that she was trying anything to get somewhere with these people. I told her it was a mistake to have told them that because that is what they would use against us (knowing it would void any warranty).

So I being a customer service rep for a very large company called to reason with these people...yea right! They were rude and very condescending. I got a manager on the phone who was a female (is important to the story) after a conversation with her she said she would have a tech visit in two weeks as a curtsy to us. They called back to schedule a time for the visit which was during normal working hours. They were rude to my wife when she said no one would be home during those hours.

She got off the phone with them called me and asked when I could make it to the house. I told her it would have to be during my lunch which ended up working out. The tech came (he was nice) and added some stain to take the discoloration out and did some small sanding. He did what he could but could not completely fix the table. He said he would note that he did what he could but was not able to completely fix the table. I asked for a copy of that report and he said he could not give me one for one reason or another.

Now the payment is due and i call back to speak with the manager who had sent the tech trying to get a discount in the unfixed table we were about to pay full price for. The first tier CSR said ok I see where you spoke with Wilson last time. I said, "Is Wilson a female?" "No", she replied. So I spoke with Wilson who was rude to me when I asked for a discount on the table. He told me that he had sent a tech as a courtesy to us and that was all he could do. All he had on the account is that we called on 12/9/08 which was after the warranty expired.

I asked him why in our right minds would we not want a table fixed if their drivers pointed out damage. He was very rude and I asked to speak with his manager, he gave me an address of where to send a complaint letter. I asked if he was noting the account about this call... of course he was it would likely get him a raise. We paid for the table in full two days later but I intend on send a letter to them and their Chief Operating Officer about my nightmare.

My issue is their staff pointed out the issue, we called twice (not on their record) for repair service, we finally got repair but a table we paid full price for was not in showroom condition. It is to very convenient that they didn't enter info on the first two calls but did the time we called when the furniture was out of warranty. Happens all the time, who monitors the fact that they are actually entering critical and timely info while consumers are on the phone? If the reported incident will cost company money I have no faith that it gets properly recorded.

You call, spend 30min on hold, then have to answer a bunch of questions, then only then you get to explain what your issue is. Sometimes these calls can take 1hr out of a consumer's day and company's bank on our dislike to do this hoping the issue we have under weighs the time we will have to spend to get it resolved.

I called Dell on time to report a hardware issue with my computer. After spending 20min on hold I finally got to speak with someone, spent 30min explaining to him what troubleshooting I had done and he still wanted to go through his checklist before he could determine what the issue was. "Let me just note that", he kept saying. he asked me to get another monitor and do some more test to completely rule out one possible issue. He was going to call me back at 4pm on Sunday (he would be there).

No call on Sunday. I called back and there was no record that I had ever called to report my problem. The new lady tried to walk through the same bull. I stopped her explained to her just as I had a day earlier, that i had worked at an IT firm and had worked with Dell techs many times on their trouble shooting procedure. I had done all on their checklist and had even been instructed to do a few more tests by someone a day earlier. I told her what the problem was told her I was not going through the same thing again.

Just another example of how info does not get recorded when you call in to these 1-800 customer service numbers.

On January 5, 2009 I along with my wife went to rooms to go and purchased a bedroom suite, living room set, and a dinning room set all totaling over $6000.00 upon delivery on January 14,2009 the dinning room table was scatched and chipped the bedroom head board post was broken in half. On January 21,2009 a new replacment table was delivered along with a new head board post.

The head board post was still damaged and my bed could not be set up still. I called rooms to go again, they informed me that a new head board post will be delivered on January 28, 2009. When I asked was I going to be compensated for such a inconvenience, I was told that they would give me a $25.00 rooms to go credit. I am still without my bed and all they will offer me is a $25.00 store credit.

My head board post is broken into two pieces. My dinning room table was chipped and scartched (replaced).

On Saturday evening, January 17, 2009, my wife and I went into the Stafford, TX location of Rooms to Go to purchase the $3000.00 Cindy Crawford Gracen Leather 4 piece sectional. Youd think that in todays economy, any business would welcome a customer ready make a $3000.00 purchase. We entered the store and saw a sign advertising the sale of the display model for approximately $2300.00. We told the salesman to write it up for us. We were ready to pay cash for the sofa (actually AMEX), and simply wanted to pay for it and leave. Once we were at the sales station, the salesman called the store manager, Chris, over to enter a code into the computer to complete the sale.

At this point, I requested, at my expense, for the unit to be delivered. The manager advised that Rooms to Go does not deliver items sold off the showroom floor nor do they work with a delivery company. I was advised that the transporting of the sectional would be solely my responsibility. I advised that I would pick it up on Sunday January 18th because I would have a few of my friend with trucks available to help me move it before the playoff football games. The manager informed me that we could not pick up the sectional until Tuesday January 20th. Rooms to Go wanted to retain the display, at my expense, until their January Clearance Sales event was over. I was initially opposed to the idea, but I reluctantly agreed. I informed the manager that I have a small truck and I would transport it. I would move the sectional after work and I would have to do this over the course of two or three days since I work during the day & would not have access to other trucks.

The manager firmly told me that he wanted the sectional moved at one time & if I could not move it at one time I should consider take my business elsewhere, or as he put it; this sofa may not be for you. I took his advice. I could not tolerate the Rooms to Go experience any longer. Needless to say, we didnt buy the Cindy Crawford sectional. Its amazing that no consideration was given to accommodating a non complex customers need.

I am so excited that we did not spend our money at Rooms to Go! We have found a custom leather sectional that offers us a variety of colors and a unique style. We are spending a few dollars more and we are getting a custom piece of furniture and our business is appreciated and respected. Ill be very interested to see how long Rooms to Go survives in todays market being insensitive to the needs of their customers.

I purchased a sofa frm Rooms2Go in Oct 08, who then sold my account to GEO. GEO has failed to contact me with an account number, and billing procedurs. Their online website and 1-866- require an account #; which they have failed to provide. Nor is the a postal address to write. The result is, I am unable to contact them. My account and credit rating, is at risk due to the failure of both GEO & Rooms 2 Go to provide adequate customer service.

Rooms 2 Go has not been cooperating; they sold their item, unloaded the account and have said SORRY, IT IS NOT OUR PROBLEM. evidently they are not concern about repeat business, due to clients having their credit rating destoyed.

On Jan 3, 2009 I went into Rooms to Go Kids and purchased a bunk bed set. I came home and had the room measured to make sure it would fit. Of course, it wouldn't. So, I called the store to cancel the order. The store told me it was over 48 hours and they could not cancel the order. The only thing they could do is have us come back in and buy something else, more expensive. When I declined this offer, they told me they could extend the exchange time a few weeks until I could make the 40 mile trip to the store again. I declined this offer as well. I just wanted to cancel the order. We did not even have the furniture yet, and weren't scheduled for deliver until January 21st.

When I finally spoke to the store manager, she agreed to give us an 80% refund and 20% store credit. This was not acceptable to me or my husband. They have had our $1700.00 for a week, we have not furniture yet, and just want to cancel it. They still refuse! I notified my credit card company, but they do not sound hopeful that they can resolve this through dispute claims. I am at a total loss. In addition, the rude way I have been treated is unbelievable. In this economy, it would seem to me that a company would want to keep a customer rather than just the one sale they might or might not get from me.

This is in dispute with my credit card company right now. I do not know what else to do at this time.

Purchased a bedroom group for my daughter in Novemeber and it was going to be a Christmas present so I asked that it not be delivered until Dec. 22. Dec. 22 came and our delivery time was 7-11. Drivers arrived at our home at 10:30 brought everything in go to put the loft bed together and no hardware. So customer servie contacted us and told us that they would have it Fed-Exed to us by Tuesday and they could get a guy to put it together, which means my husband out I would have to take a day off of work becuase the guy only worked until 4:30.

Then received a call Monday to tell us that the hardware for her bed was out of stock and that they could just deliver us a whole new bed Dec. 27. As I explained to Brittany that this was not an option since this was a Christmas present I needed it there before Christmas. I asked them to just pull hardware from another set and fed-ex it to us and my husband would put it together but that I felt we were owed our delivery fee back. Never heard back from anyone.

Christmas came and went and my 13 year old daughter had nothing to be excited over. I then called back the Monday after Christmas, had to explain my situation to another rep. she was going to look in to it and never got a call back until a week later saying all they could do was a $50.00 in store credit. I called them back and had to speak with someone else and let them know that I was not sure that I would be coming back to Rooms to Go or Rooms to go Kids.

Granted I have spent over $10,000 with them furnishing our house. No one ever once acknowledged that this was a Christmas present, never said I am sorry or tried to help with a soulution. Oh did I mention that the first driver ran through our yard with his truck and tore up our yard. Well that is a whole other story that no one seems to care about either. Rooms to go tells you to deal with the carrier, but when you get no resoulution they should step in. Basically if you deal with Rooms to go and you have a problem your on your own because their customer servie department does not care.

I went to purchase a recliner. I found one I liked and was ready to place the order. The salesman asked if I wanted to purchase the fabric protection warranty for $39.99. I said no, I did not. He started giving me a line about how I needed it. I said no thanks I just want the chair. He continued with his spill, you mean you wouldn't use the warranty. I said I know myself and in the past when I bought a warranty I did not use it. I just want the chair. He again went on with his spill -- what if your husband spills a meatball on the chair, you wouldn't take advantage of the warranty. I said my husband would not spill a meatball on the chair (he doesn't eat them!). I said no, I just want the chair. He said okay, but I have to get my manager. A nice looking lady and two salespeople came over.

The manager began her spill about the warranty. I told her I was not interested, I had already listened to the salesman's pitch and I did not want the warranty -- just the chair. My salesman turned around and told the other two salespeople that there were too many people standing around. I informed all of them that they were too pushy and followed my salesperson to the computer to check out. I told him that if they continued to be pushy they would lose customers. The salesperson then told me "be nice." I was not yelling, I was not cursing, I just was expressing my disbelief as how I was being treated. I told him I was the customer and that it was his place to listen to me, if I did not want the warranty he should not argue. He again started his pitch.

At that point, I told him to forget it and I walked out. After reading all the comments about Rooms To Go service, I am very glad I did not purchase my chair. The salesperson lost a sale over a $40 warranty! I called the store when I got home and asked to speak to the store manager. I was told he was on the floor. I asked if he could ask him to come to the phone. He said no, but I could call back -- I asked what if I get you again and could I hold. He said I could hold as long as I wanted -- and then he hung up on me. I called back and got the same service. I have told everybody I know my story and will not recommend Rooms To Go to anyone. You'd think in these times, they would bend over backwards to please their customers.

My husband and I purchased a bedroom set for my daughter for Christmas three weeks before and was promised delivery before Christmas. When we went to make a final payment on the bed, we were told that it could not be delivered on time. The manager Stephanie Jones then came back and told us it would be here.

Two days before it was to be delivered, I called to make sure it was on the schedule and was told it was not. I called customer service who contacted the store and instructed them to make the delivery. The manager on duty, Cheyney, told my husband there was nothing he could do and they would not deliver because ours was the only delivery to this area. I was told we would receive a check refund that same day and instead, we were given an electronic refund which would take days to post to our acccount. Not only do we not have the bed, we don't have our money.

My daughter has no Christmas present and we are out almost $900.00 until after Christmas.

I purchased $6800.00 of furniture from Rooms To Go. I had set up a delivery date, and all went well until the furniture was delivered. There were three pieces damaged. I set up another delivery date to have the three pieces replaced. All went well until the entertainment center had to be dismantled in order to replace one of the pieces. In doing so, another piece was damaged in the process by the Rooms to Go personnel. I set up another appointment to get it replaced on 11/26/08 after 5:00 PM.

They showed up at 11:00 AM. No one was there except my children, but no parent on the premises, therefore they could not go in and do the work. I had scheduled this for after 5:00 PM, when I would be available and on the premises, on 11/26, with attendees listening to phone call conversation. All will testify of the scheduled appointment. They inform me that they tried verifying with me on two seperate occasions, and finally did contact me on the third attempt to verify appointment. That is a lie. If I requested that they come out after 5:00 PM when I get home, (the only time I am there), why would I advise that between 10:00AM - 2:00 PM is good? Who did the verification?

During the whole ordeal with Rooms To Go, I have encountered many miss-fortunes. I was lied to, and above all, I have no control of what is documented and scheduled on their end. I can only control of what is on my end. I had the mis-fortune in dealing with Rooms To Go. The professionalism, communication, and scheduling are not up to par. They need drastic improvement in these areas. Because of their expertise, I will not ever shop back at Rooms To Go, and I will advise all of my friends the same. I have experienced a bad taste with them.

I have spoken to sales, Customer Service, and Management now, concerning a pick up and refund. They will not refund any of my monies, or take back what I purchased. It is only 8 days old now. Appears that once they have your money, you are history and forgotten. I advised that I would deliver the furniture back to them for a refund, and was advised by the Supervisor, (Debbie), at the Rooms To Go in Austin, Texas, at Lakeline Mall, that if I did bring back my furniture and dropped it off, that she would call the police and have me in jail for dumping trash and garbage on their premises. Is that what she considers their new furniture to be (trash and garbage)?

I am at ends meet with them. I now have damaged furniture, and can do nothing of it what so ever. I had called and asked to speak to a Manager now three times, but having to leave a message for the Manager to call me back. At this time I have received no call backs, with the third request going in today. The Managers do not return call backs. AGAIN, AS I STATED, once they have your money, its a lost case on getting satisfaction.

I have since called back and scheduled another return trip for 12/3/08 after 5:00 PM. I asked if I could get a confirmation on trhe schedule, but was advised NO. I also asked if I could get a secondary person to verify that the scheduled appointment would be 12/3/08 after 5:00 PM. She did not allow that. SO, I guess I'll just wait and see if they show up or not. I was just trying to get a document indicating my scheduled appointment since they can not schedule correctly and accordingly. I wanted a written document to advise and show, since Rooms To Go continue to argue with me concerning my previous scheduled appointments.

Now, What is wrong with this picture? Do you see a Customer Service problem? The problem I have is with me having to take two days off without pay for Rooms To Go to correct their problems encountered by themselves. I feel that they need to consider their customers and forget about taking care of pleasing themselves. More emphasis needs to be applied towards customer satisfaction, or they will be out of business within a year if all their orders end up like mine went.

I do not believe I want to take another day without pay to get my furniture corrected at my expense. I feel that since they created the problems, they should honor my request as to what time of the day I would like to have the issues corrected. NOW, is that asking too much? After spending $6800.00?

We are building a home and went into a Rooms To Go store to browse. We were approached by a sales rep. We informed him we were building and window shopping for furniture. We pointed a living room suite we liked and inquired about the payment options available. Since we are building we cannot take on any further debt so our options are limited. He mentioned thier lay-a-way program and led us to believe we could cancel the order and receive a refund if we needed to. So we went ahead and put the living room suite on lay-a-way. Today we went in to cancel our order and obtain our money back. We were informed Rooms to Go does not permit cancellations or refunds, something my wife and were not informed of during our initial visit. What they offered was an in store credit. This is a deceitful business practice and I want my money back.

Tomorrow I will contact the store manager and plead my case.

We are now out a large sum of money. After we learned of their business practices I have no desire to do any business with this company now or in the future.

I had an experience with Rooms To Go and sent you guys a report of it; however, their customer service department has now resolved the issue and I do not wish to have the original report published.

About a month ago I notified you of an issue that had boiled out of control. I have finally persuaded CitiFinancial that I was absolutely correct and they have said they will rectify the situation. This took a tremendous amount of time, energy and stress to accomplish, and I must say that Rooms to Go played absolutely no role in trying to help one of its consumers -- one who spent $3,000 on its furniture.

In October I purchased a sofa from the Hoover, AL Rooms To Go store. The leather sofa, in a color called Expresso, appeared brown in showroom; however, once in my home the sofa was burgundy (not only a color that I dislike but a color that does not fit well in my home). The next day when I went to the store to explain the problem I was told that I was stuck with this sofa. I realize that they are not in the business of loaning furniture but had never done business with a furniture store that would not take back any piece of furniture that there was a problem with.

I suppose what upset me most about this was that this policy was misrepresented to me by the salesman. I had explained to him that once I purchased a sofa that was comfy in the showroom but when it arrived at my home it was hard and uncomfortable and stated that I would want to return the sofa if that situation repeated itself - he replied that he knew it would be fine because he would not be wanting to write a pick up ticket (indicating that the sofa could indeed be returned).

The next day, thinking back to the same problem my husband returned to the store to ask if the sofa was returned was there a restocking fee - the salesman's reply was that there was none (once again, he never indicated a no return policy but by saying there was no restocking fee indicated that items could be returned).

After several days of arguing with two VERY RUDE store managers who would do nothing about my problem, my husband spoke with a customer service representative who did offer to issue us a store credit. That is all well and good except that there is nothing else in the store that suits my needs and without the original price of this sofa refunded I can't afford to purchase a new sofa.

I feel angry and cheated by a salesman who misrepresented a store policy and two managers who would not back up a customer. I feel I have been duped, lied to and cheated.

I went to the Rooms to Go store with my daughter and son-in-law. I wanted to buy a Dining Set. We looked through out the store and found one I liked and we bought it. The delivery came and the set was too large for my dining area. My daughter called the store the next day and told them and they said we would have to come into the store and pick something out because they did not issue refunds, only furniture change outs. We went back to the store and could not find anything that was small enough except a round table that looked as if it would fit. Not exactly what I had in mind but my choices were that or nothing.

That was in ealy September 2008. September 13, 2008 we had a hurricane in Galveston. I called the store, when I was still out of town unable to return to Galveston, to let them know that they could not deliver my furniture. They told me ok and to call when I returned to my home. I called when I got back and they said thety would pick up the set I had and deliver my new set on October 14, 2008. They never showed up on that day. I caled and they rescheduled for the next week, October 21, 2008. I waited again all day.

I called my daughter and asked her to call and find out what happened. She called 1-800-and spoke with Britney. After some haggling she finally got Britney to call the dispatcher to find out where the truck was. The dispatcher claimed that the driver called my home and my daughter's home and left word to be called. That was impossible. Lines are still down in Galveston and my phone was not in service due to the hurricane.

My daughter was home and never received any call. Britney came back to the phone and relayed the message to my daughter and said she would definitely report the driver and dispatcher for the lie. She told my daughter she had to wait 48 hours to reschedule my delivery but that she(Britney) would request the delivery be made on October 28, 2008, the next week. .

My daughter called on October 24, 2008 to reschedule the order. She reached a girl, Melinda or Melissa. She explained that she wanted to speak to Britney so she would not have to re-explain the situation. Melinda/Melissa said that Briney was not available and she would help her. My daughter then explained the delivery problem and she was calling in to reschedule for October 28th, next Tuesday. Melinda/Melissa told her that was impossible and the delivery date would be November 5, 2008. My daughter explained the problems that I had encountered with this order and told her November 5th was unacceptable and Britney had said she would get it delivered on October 28th.

In the following minutes that ensued my daughter and Melinda/Melissa had a talking match with each other talking over the other. My daughter stopped and said she wanted to speak to the Supervisor. Melinda/Melissa asked her why? Then another war of words and my daughter insisted she wanted to talk to the Supervisor. She waited about 5 minutes on hold and then Briney came on the phone.

This is the girl she had spoken with on Tuesday, October 21st. Britney told my daughter that there was no way the furniture could be delivered on the next Tuesday the 28th of October. My daughter told her that she(Britney) had been the one to tell her she would make sure the furniture was delivered the next week. Britney said yes, she had said that, but she could not help that the truck was already filled. My daughter asked what the supervisor's name was and she said it was Doug. My daughter asked to speak to him. Britney said please hold. After holding for almost 10 minutes the frustration was unbelievable.

Again Melinda/Melissa came on the phone and said she would put in a request that my furniture be deivered next Tuesday October 28th, but that there was no guarantee that would happen. My daaughter asked who the president of the company was, Melinda/Melissa said it was Jeffery Stevens. She told my daughter she could his address and email on the Rooms to Go Web site. My daughter went on the Web site and looked and told Melinda/Melissa that there was no information at all about the president. She asked Melinda/Melissa for his address and she gave the information to my daughter.

Again my daughter asked to speak to Doug the supervisor. She was again put on hold and Britney came on and said that she would put a request in that the furniture be delivered next Tueday October 28th. My daughter had had enough. She said thank you and hung up. All we can do its wait till next Tuesday to see what happens.

Overcharging and under service. Everyone points fingers to other departments. The extended warranty department calls and calls without leaving messages on your home phone. They've called me again and again even AFTER I said I was not interested. I called customer service about this and they are submitting a complaint to the store, but what good does this do for me?

The salesman did not alert me to the fact my bed did not require a normal-sized boxspring and I purchased it at full price. I jump into my bed. Shop elsewhere. For your sanity, time and money.

This situation can fit in all catagories. Sales, quality, delivery, attitude. Worst service ever, worst attitude...doing me a favor! Charges for services not requested...you name it and it has happened. Broken furniture, poor management when it comes to customer satisfaction, pawned off by corporate office. I spend more time trying to get resolution then this [furniture] is worth. This is why a privately owned company is bad to deal with...no accountability to shareholders just the guy at the top that you can't get to. THEY HOOK YOU WITH THEIR CREDIT DEALS...BUT YOU WIND UP PAYING MORE THAN YOU EVER INTENDED.

The delivery came with two broken chairs and hutch, the king bed was set up with the plastic on the boxsprings, second delivery....between 2 - 6pm, no...rec'd call at 4:30pm saying running late by 1-2 hrs., rec'd 2nd call @ 7:30pm - will be delivered by 9pm, not....rec'd call @ 10:40pm...that they were 20 mins away and on their way! NO - too late, in bed & get up @ 5am! Told them to take it all back...can't do that!

There should be a class action suit against this rip off company to teach them a lesson and get the owner, Jeff on the line. The corporate office is a joke, they could care less. Even the COO Stephen is unavailable! Guess so...they don't want to listen to the messages that are posted on many sites.

We purchased furniture from the store, Payed delivery fee. They put furniture in the wrong rooms. Some was broken they put king mattress on queen frame.They hit and scratched the freshly painted walls. We called the corporate office. They were no help. We called the store they were no help. We went in the store and they were no help.

I purchased two sofas and three tables at the end of April as I prepared to move into the house I'd bought. The day of my purchase was just a few days before I moved. I was told to fill out my credit application as of that day so I filled out my current address, also providing the address to which the furniture was to be delivered. In a situation like that, there should have been a line for billing address to avoid confusion. That oversight has created an extremely hostile situation that has CitiFinancial attempting to get me to pay late fees that are not by any stretch of the imagination legitimate. Citi has turned a deaf ear to my situation and RTG says it is a third party to this and can't do anything about it.

I am supposed to be paying $41 a month. Citi hit me with a late fee that was unjustified because I never received a bill. After I'd received a card notifying me of action resulting from a phone call, I submitted a payment in early July -- again without having received a bill -- trying to head off a recurrence of the problem. This led to a second late fee. Citi forgave the first late fee, but not the second. And it raised my minimum payment. I continue to pay the $41 I am supposed to be paying each month. My latest bill contained a threat if I don't meet their demands. I have fought this for four months.

I am disgusted with the way I am being treated. RTG is not guiltless because its salesman dealt with me regarding the credit application and its relationship with Citi on that makes it a participant -- its protests notwithstanding. I am keeping a paper trail. Given the state of the nation's banks and their need to drive profits from other divisions to offset their massive losses in the mortgage area, I understand why Citi is looking to me to help it rebuild its profit margin. I interpret this as fraud. It claims it sent a bill to my former address. I was having my mail forwarded. I continue to receive mail with yellow labels with my new address.

During the Labor Day weekend, Rooms to Go was advertising a sale. 0% interest until August 2012. I went into the store in Boca Raton, Florida. Immediately I was greeted by a nice sales lady and we sat down to fill out the application. After I was approved and I showed her the furniture I liked. I chose the next day delivery, but the catch was they could deliver any time from 8 am until 10 pm. I ordered a rafferty sofa.

The next day the delivery guys showed up around 9 pm. They brought in a couple of boxes that contained the end tables and then... the next thing I see is a section of a brown leather couch coming down my hallway. As soon as they sat it down I said, that is not what I ordered. We compared receipts to delivery invoice, and the writing matched, but I insisted sorry that is not what I ordered. They told me I'd have to call the next day and deal with it. They finished setting up the brown leather couches. One of my lamps was scratched and the coffee table was not delivered at all. The delivery guys apologized for leaving debris all over the floor and left.

The next day I called the Boca store and I spoke to the sales lady I had dealt with. I told her my story, and she put me hold. Next thing I knew some other lady picked up the phone and asked for my story all over again. I did not care for the second lady's attitude. Half of the conversation was inconsistent. First she said, oh I was told you are missing a lamp? Oh, but it says here you did get everything. I said, no, and I told her again. Then she was laughing, and then she asked if she could call me back. I said okay. I hung up and I was freaking out. I had read so many bad complaints about Rooms To Go and I felt this was the beginning of a nightmare. I was afraid because I had signed off on the delivery sheet.

I waited for about a half hour and then I called back. The lady I spoke to before said she left a message on my behalf at corporate and I was welcome to call them myself if I wanted. When I called corporate I spoke to a very nice lady named Kathleen, and she assured me everything was going to be taken care of and she apologized for the mix up. Kathleen said to go ahead and enjoy the nice leather couches and the correct furniture would be delivered next week.

Both promises she made me were upheld. I was told they would call Monday with a delivery time frame for Wednesday. They did, it was an auto message. Then on Wednesday they showed up right on schedule with the correct furniture, my coffee table, and my new lamp. The delivery guys were very nice and professional, they set everything up and made very nice conversation. Overall my experience was a good one with Rooms to Go. I hope it stays that way!

Order date 07/27/2008.Sales associate selling me a furniture.Another client came and interrupted a couples of times because he wanted to buy a furniture at that moment.She was taking care of me.They took the sale associate and transfer me to another one.

Delivery schedule for 08/15/08(saturday).Furniture came broken and needs to be exchange for a new one. Delivery department was called and they said they can not give me guarantee about the time of the delivery.(Impossible negociation) 3 big boxes were left on the living room(Big wall unit)I live in a town house.

I went back to the store spoke with the manager for possible arrangement due that i was waiting for a 50TV to be deliver the next morning to my house. They reschedule me a few times and calling me to verify without time frame.I needed to be on my house waiting for the furniture and not time available.I turn very upset due that at the day of the delivery they called me in the morning to wait for the delivery that day. I ask for time and the answer was (WE DON'T KNOW)I called around 6 pm and the answer was the delivery is done for the day.No help was offered and customer service was upset because i turned mad.(SINCE I UNDERSTOOD THEY WERE PLAYING WITH MY TIME AND MONEY)

I DECIDED TO GO TO THE STORE TO GET MY MONEY BACK.THEY DID'NT WANT TO RETURN MY MONEY BECAUSE THE FURNITURE WAS STILL IN MY HOUSE(BOXES IN THE MIDDLE OF THE LIVING ROOM) I called the police to report the situation of abuse.I step out of the store and wait for the police officers to arrive.Inmediately as soon as the manager observe that he gave me a copy of the receive.

I ask for the number of the main company to report the situation and they gave me the same customer number service that did not serve me before. Sorry for the complaint but i have a 50 TV that i have to place on top of the dinning table until i receive the next delivery. They treat me without respect putting me on the defensive and they do not want hear any complaints.I would like this to be report this to the main company please.I think this is abuse and needs to be reported.Thanks

I has been waiting all day and also during the week that they play around with my time with out time frame and showing up in my property at the time they want.I end it up crying and calling the police to wittness part of the information related to that issue.Loosing a furniture and time

Order date 07/27/2008.Sales associate selling me a furniture. Another client came and interrupted a couples of times because he wanted to buy a furniture at that moment. She was taking care of me.They took the sale associate and transfer me to another one. Delivery schedule for 08/15/08(saturday). Furniture came broken and needs to be exchange for a new one. Delivery department was called and they said they can not give me guarantee about the time of the delivery. (Impossible negociation) 3 big boxes were left on the living room (Big wall unit) I live in a town house.

I went back to the store spoke with the manager for possible arrangement due that i was waiting for a 50TV to be deliver the next morning to my house. They reschedule me a few times and calling me to verify without time frame.I needed to be on my house waiting for the furniture and not time available. I turn very upset due that at the day of the delivery they called me in the morning to wait for the delivery that day. I ask for time and the answer was (WE DON'T KNOW)I called around 6 pm and the answer was the delivery is done for the day. No help was offered and customer service was upset because i turned mad.

I DECIDED TO GO TO THE STORE TO GET MY MONEY BACK.THEY DID'NT WANT TO RETURN MY MONEY BECAUSE THE FURNITURE WAS STILL IN MY HOUSE. I called the police to report the situation of abuse. I step out of the store and wait for the police officers to arrive. Inmediately as soon as the manager observe that he gave me a copy of the receive. I ask for the number of the main company to report the situation and they gave me the same customer number service that did not serve me before. They treat me without respect putting me on the defensive and they do not want hear any complaints.

I has been waiting all day and also during the week that they play around with my time with out time frame and showing up in my property at the time they want. I end it up crying and calling the police to wittness part of the information related to that issue.

My wife and I purchased a dinning room set from a sales woman. We were concerned about diffent things about the set. We were told and it states on the contract that we could cancel the sale FOR ANY REASON within 48 hours. We put a large down payment on our credit card. The next day we went to the store and canceled. We were told by the sales peson that only a manager can cancel the sale. However no manager was in. We were told that we should call Fred in the morning.

We called in the morning many times and could not get Fred or any other manager. I went to the store and waited for Fred to appear. When he did come out he ran the credit through one of those old carbon machines. My wife said to him that she once worked in retail and he has to call the credit card company so they know to credit the account. He told us he does it every Friday. This was on a Tuesday.

The first Friday we called to follow up and could not get through to Fred. The lady who answered the phone said Fred calls the credit card company once every 2 weeks so we should try back on the next Friday. To make a long story short we called every Friday and could not get to speak with anyone that can help us and Fred never called back. We kept calling our credit card compay to see if the credit ever went trough. It did not.

We were tired of chasing these people down and told the credit card company what happened. We had to fill out a lot of paper work and send documentation that backed or story. We won so no money was lost. We were lucky we did not give cash.

One last thing. The prices from Rooms Unlimited can be beat. We took the price we were given as the lowest Rooms unlimited would go and it was beat by many dollars by one on the big name companys. I would not buy anything from Rooms Unlimited. No service, prices can be beat and they did not give me back my money.

see above

We are staying with my husband's parent's house for a few weeks because we just relocated to Houston with a short amount of notice. My in-laws had a love seat delivered. We were both home at the time. We showed the guys where to put it and we had our Sony HD, $2500 retail 52" tv sitting on the floor, after which we discovered had a HUGE, DEEP scratch on it. We didn't notice it at first, so we signed off on the delivery slip and the guys left.

The scratch was such that there was NO WAY that they didn't notice what had happened. My husband called their claims department who told us that there is a 24 hour claims deadline which we were well ahead of (we called 30 mins later) they told us that the delivery guys didnt say that they had messed anything up and therefore there was no recourse. The love seat wasn't even ours and now we have to deal with a tv that was once in perfect condition and is now badly scratched with nothing to do about it.

a $2500 Sony HD tv whose whole point is to have a perfect, sharp image is damaged thanks to the jerks who scratched it and didn't admit what they did. Our inlaws get to pay this awful company for the chair and love seat they had delivered and we get to pay for a tv that is messed up.

The attitude of the sales person went from friendly to nasty after I refused the extra cost of fabric protection treatment on the $399.00 chair my wife and I selected. The bill would have been about $525.00, including delivery and taxes had we purchased the treatment. She got even nastier when I refused delivery and said I would pick up the chair myself at the warehouse. We asked if the chair came in a carton and she said she didn't have a clue or if there was any assembly required (swivel rocker/glider). She also said the warehouse persons would not help to load it in my truck.

I had to pay higher sales tax because the pickup location is in another county and their sales tax is 7%. The sales tax where the store I bought from is 6%. Doesn't seem right. I have to leave work early to pick up the chair as my wife would not have been able to handle it alone.

I bought a Decorator club membership card that entitles holders to 20% off all accessories. I tried to buy a few clearance items on Sat, Aug 2. I was told that i can no longer use this card on clearance or floor samples anymore because they have changed their guidelines.

I bought this card two years ago, i have bought clearance items before with it, thats the only reason i bought the card. my card expires in January 2009. I want these items but no cooperation!

My mother and I had sat in rooms to go for almost 3 hours trying to decide wich bedroom set to buy. We went back and forth through the store finally after about 2 and a half hours of that I decided. So we find out the delivery date and everything we are so excited. So in a few days we did get furniture but it was not the right furniture and also they said they would be there that day between 3 and 7. we had plans for the rest of that morning and afternoon. well our neighbor had called us and said the delivery guys are at your house, they were 4 hours early so we had to drop everything we were doing to go home and deal with them.

so we had told the delivery man that it was not the write furniture. well we had relized that the lady that sold it to us typed the bed in wrong and it showed up as a differnt one and i understand that people make mistakes i was okay.... but then the delivery guy said dont return you should do the exchange because it will be here faster. well i was getting very stressed out i didnt have a bed to sleep on i had been sleeping on a futon for a while and all my stuff was everywhere i couldnt find things. and really wanted my furniture in my room. so we called the lady back she said okay if you come in the next day we will fix it. it had been a week by then.

so we went in sat in the store for 2 hours waiting for them to fix it. finally they said okay your furniture will be delivered next tuesday. it had been the second week by then, i was very unhappy about the delivery being so late. so my mom wanted to talk to a manager. well the manager comes over starts talking my mother said is there anything you can do about this. you are really gunna make my daughter wait another week after she has been waiting for two weeks now for her bed?. he said well i cant do anything about this. my mom said you cant take the delivery fee off or anything? he said no i cant do anything about this. my mom said the delivery guy told us to do the exchange only because it would go quicker...

the manger then says well he is just a delivery guy. well he is an employee of ROOMS TO GO! the manager then tells my mom that she should have read the papers. well she definatly did. and it says "full satisfaction to customers" she said and i am FAR from satisfied. the manger replied well i cant do anything about this you should try calling the 1-800 number there. well my mom did in front of the manager and everybody. the people on the phone said we will try to get it on the truck for wednesday (a week earlier).

well of course that never did happen so i waited and waited for the furniture another week...again they did not come at the right time. there was no adults home. there were calls coming from the house to my moms cell phone to me again then to the deilvery guys. it took about an hour of all that to straighten it all out. my mom had been in a meeting that day also. so my mother gets my neighbor to come over so that there would be an adult there and so that i could finally get my bed. the delivery guys did a poor job of moving the other furniture and putting the new in. this was a very unpleasant experience for my and the rest of my family. we have told everyone we know not to go to rooms to go. im really not sure how they are still in business with all the complaints and horrible jobs they have done with this.

Also i think that if your gunna have managers at this store than at least make them be able to do something instead of stand there and tell me he cant do a thing about this. Or just get rid of the managers because i think the sales person could have told me that she couldnt do a thing about it. Acutally i think she would have done SOMETHING. but the manager was not much help at all. we will never be going back to rooms to go again.

Now it 515pm No customer service available on saturday at 515pm. Call manager of Wellington store. Very nasty! Told him about my problem, told him his delivery people were at my house waiting for instructions. His response--"...what do you expect me to do about it! If there is no hardware there is no hardware!" Now I do not know when table is going to be delivered.

On July 9th I spent a few hours shopping online for my daughters bedroom set. When I found the one I loved at Rooms To Go Kids we mapquested the directions and went the next day. We got to the showroom, met with our sales associate Brenda and she showed us the bedroom suite we'd already saw online. The quality was what we hoped so we purchased it. I specifically asked her if it was a white set on our walk back there. She said yes so I put it out of my mind.

Fast forward to delivery day (7/23/08) and they set it up. It's most definitely NOT WHITE. It is a yellowy eggshell white. Customer service called it antique white. So I go in search of my receipt wondering if she just entered it into the computer as this antique white. Nope receipt says white. Call the store, they say to call customer service.

Customer services offers a re-select so I verify with customer service that they do actually sell white furniture. She says yes but you need to contact the store for a list of which sets are actually white. So I call the store. They tell me oh we don't sell white sets Well I KNOW that I asked my sales associate if it was white and she assured me it was. My receipt shows white and even online it's one of the only sets that doesn't say off white or antique white.

So I ask for a refund as the set I bought isn't white and just looks awful as can be. Manager at the showroom says she can't authorize that and to call customer service and they can. Customer service tells me that only the manager can authorize a return. Lied to AGAIN So I once again call the manager. Get a different manager this time and she flat tells me that I can either re-select (exchange) or shove it. Well I definitely don't want to re-select something that costs more money and is the same horrible color.

I am out $1200 for a bedroom set that was sold to me as white and even shows as white in the showroom with the trick lighting they used.

we just purchased a new home and had been searching for just the right size,style and color sectional to match our decor. We finally found exactly what we wanted at RTG in Oct. 07. I was absolutely thrilled,took pictures,showed friends ect. You would of thought the piece was custome made just for my room. We were happy! The day RTG delivered the set we sat down and heard a crack. We called them right away and complained the piece was defected, they offered to send out a tec, we refused and wanted another piece. After all, do you pay good money for something that is broken?

They replaced the piece and again that piece did the same thing the day it was delivered, told the delivery men I didn't want it, send it back. They said they couldn't take it back that the service dept. will be calling in a few minutes,talk to them about it. I complained when they called that this piece was just as bad and the leather wasn't sewn right in certain spots. I wanted another piece. They sent out a tec and I told him it was an internal problem that I didn't want fixed. I wasn't going to pay for something that needed to be fixed,I wanted another piece. Once again we were sent another piece and the same problem had accured but this one was even worse. When you sat down the cushions would move forward and you would be sitting in a hole, after a few days the springs ripped through the fabric.

After argueing with them about this last piece and wanting another because it was worse than the 2 others put together they refused to give another piece and said there was nothing more they could do. After months fighting with the company and never getting called back they hired a new manager from the Nashville store. He was eager to fix the problem. Told us that the piece was discontinued that the only thing he could do was offer another set to us or fix the one we had. I was so upset because there was nothing on their floor that was the right size or color for our room.

We needed a sectional because we had family come to visit often and we wanted to let the kids sleep on the sectional with the ottoman. We could of slept 3 kids on that couch if needed, so I fought to have it fixed. I didn't want to part with it, I loved that sectional. When it finally got sent out to be fixed we had family come and go and no where to lay the kids or place for them to sit to watch TV. It took a while before it came back and it was worse. The rips in the fabric were moved to a different spot and you could see staples showing where they tried to fix the problem, after 3 days the bottom caved in and you were sitting on the floor!

We finally SETTLED for another set that was NOT a sectional but had a sleeper, It was not at all what we wanted and the color was all wrong. I can tell you I was very dissappointed that I had to SETTLE for something else that I really didn't like and it cost us more. When that love seat and sofa was delivered we checked it out and everything seemed to be ok so we signed. Later that day we tried to pull the sleeper out to see how it worked and we had a tough time getting it out. The frame of the sleeper seemed to be all to one side. The next day I noticed something hanging to the floor on one side, it was the frame of the bed(it was a good thing I didn't have hardwood floors or they would of been scratched up.)When you sit on the sofa you sit in a hole (AGAIN) Called the service dept, they sent out a tec.

He said he could order the sleeper piece and replace it. That was a month ago, I called and told them I just want another sofa and they said it has been discontinued!! So I said then we just want a new sofa without the sleeper (again we would of settled) and they said they couldn't do that because the piece was already ordered and will be delivered to our house. Since then we talked to the manager and he informed us that it will take 2 more months before they get the piece to us (a total of 3 months!)

By that time it will be a year since we bought the first sectional! He suggested we pick out yet ANOTHER set. Meanwhile we have been paying on our bill for 9 months now and every time they've switched out a piece it has screwed with the billing and no one seems to be able to fix it. Every month our bill gets bigger and bigger and when we complain to the finance company they tell us to talk to the manager who in turn tells us its out of his control!

If so many people are having such a big problem with their products why are they still in business? I wanted to picket their store and warn every one and complain to the BBB but I want this problem solved. I've already given them over 500.00 and want something in return that I'm happy with.I wanted to get my money back and go somewhere else but they are the only store that offered 4 years no interest and my payments are very low. But after finding this sight and reading everyones complaints I don't know if I want to go through anymore of this. I was told by the manager that they hardly ever have any problems and that his hands are tied, the only thing I could do now is talk to the DM. But will he even call me back to resolve this or will I be like everyone else and get nothing.

Shouldn't Cindy Crawford know what kind of business and merchandise she's endorsing? Doesn't the owner care about their reputation and how they are doing people wrong just to make a buck? I can't believe they are still in business and that they don't have law suits to deal with, but maybe thats because every one is broke paying for their broken furniture and having to buy more that they can't afford to sue the company for the wrong thats been done to them. I know I would if I could afford it.

I wish I had read these complaints before I shopped at Rooms To Go! Sales associates are all smiles and helpful to get your money (and high pressure!), but once the transaction is complete, they are rude, nasty, and use shady sales techniques to keep your money.

I purchased a sofa and was accidentally over charged by $40 for delivery. I realized it after I left the store, so I called customer service. I was hung up on twice, transferred, made to call three different phone #'s, and was finally told they couldn't help me. So I called the store, and, after arguing about it, they said would correct the mistake. The problem was that they didn't refund my credit card for their mistake, they only took it off of my remaining finance balance. They told me that even though it was mandatory for me to pay for delivery up front, they now couldn't refund it the same way. They told me it was impossible to get my money back.

I spoke with the store manager, and told him that if they couldn't correct their mistake, I wanted to cancel my order. It had been less than 24 hrs since I placed my order. He told me that he wouldn't give me a full refund! He said that he would have to charge me a 20% restocking fee, even though the furniture hadn't been delivered yet, and it had been less than 24 hrs since my order, AND it was THEIR mistake in the first place! What a horrible way to treat a customer.

I asked about the 48 hr cancellation period that I was promised when I purchased the sofa, and he told me that it actually didn't apply to me because my delivery was scheduled in the 48 hr window, voiding all of the normal cancellation policies (I was NEVER told that when I was purchasing - in fact I was promised 48hrs to make changes). The sales associates and store manager had all kinds of excuses as to why this was store policy and there was nothing they could do. They even had the nerve to tell me that it was MY fault for not noticing the overcharge before I left the store.

The manager was yelling at me! I was yelling back, which resulted in him finally giving up and giving me a full refund. I will never shop there again! BEWARE! They are slick and awful to deal with. They gave me the run around so many times that I thought I was literally stuck. They could have treated me well, corrected their mistake (or not over charged me in the first place) and I would be a customer for life. Instead, I'm horrified and will tell everyone I know never to set foot in their store! I went to Star Furniture the next day and had a wonderful experience.

We asked to speak to the store manager, whom also informed us that although after our purchase there was a remaining balance of over $2000 on the gift card, we would have to use our own "personal" funds to pay for the tax. Like idoits we paid for the taxes on the funiture with our debit card and left the store.

I immediately contacted the Room2Go customer service number and was told by a representative and a supervisor that this store was not to charge for the tax separately. I went back to the store and spoke again with the store manage who became frustrated and refused to resolve the issue. When I requested a refund, I was threatened with a restocking and delivery fee.

Over a year later, still no resolve.

My order got messed up and when I called them about it...they said I could purchase the recliner I had replaced with a chair..not my fault..Instead I got two chairs and the sales clerk went over our order twice. And she stated we wanted to replace one of the recliners with a chair.

I had communicated with at least 5 people the day before I would not; be available at that time due to my son's band concert at 7pm that evening so my delivery time was 1-4pm. At 7:10 pm I got a voice mail that they were at my house to deliver the furniture. The woman in dispatch had the nerve to get an attitude with me b/c I wasn't at home to accept delivery!! I have NEVER dealt with a company so poorly run. I would not recommend them to anyone! This will be the 3rd day for attempted delivery of my furniture. They have my money and furniture so I am at their mercy, unfortunately.

We bought a large amount of furniture from the store their opening week. Wonderful experience. Plenty of communication about when the furniture would be delivered the very next weekend (4/12). They show up one chair had some damage and the cheerfully took it back. Unfortuantely they could not deliver the table as it was on back order, we would have to wait 4 weeks for it to come in. No problem. They show up on 5/10 and attempt to put the table together but found that one of the legs were defective. We called Customer Service immediately and were told that a new leg would be sent via FedEx for Monday delivery.

On Monday, no FedEx - No replacement. When called on Tuesday, they offered either a new delivery date in June or store credit. When told that I would rather return the dining room set, I was told they do not do refunds after 48 hours. Of course as they have dribbled my order in so I have no recourse but to accept a delivery date two months after I purchased my furniture.

In the meantime, I have a defective table in the middle of my living room. This is the worst consumer service I have experienced in a good 10 years. Their contract is worded such that unless you cancel the order within 48 hours you can only get an 80% refund. And since their delivery takes more than 48 hours, you're stuck.

I purchased furniture covering Order for shipment to BARBADOS. Upon opening, it was discovered that a lamp was broken. On 04/23/08 I visited the store where the purchase was made and spoke to Anthony Rodriguez who advised that thses things happen and replacement would not be a problem. He gave me the number 800-766-6786 and said I should ask for Victor Vega. After calling three times leaving a message, I was advised that it was not the problem of Rooms To Go.

I am also the shipper and we do not open cartons upon receipt unless the carton shows signs of damage. However, upon opening the carton in question, it was clearly evident that the inside packing was removed by Rooms To Go personnel as compared to the other carton which was expertly packed (There were two lamps)

My conclusion is that someone at Rooms To Go probably opened this lamp omitting to replace the packing and there was no way for us to determine this with the cartons closed. Furthermore, Rooms To Go direct you to this Victor Vega but he never comes to the phone or returns messages but rather, relays messages by way of who ever takes the call. I was also told that calls are not transferred to Victor Vega. Once a sale is made it seems that the customer has no recourse nor do the sales people show any signs of customer service satisfaction. I shold mention that during the month of March 2008 I spent over $6000.00 at Rooms To Go.

There were costs involving Shipping/Customs Duty/Brokerage/Delivery and one of two broken lamps is certainly an economic loss.

In a rush because we were late for a show, we bought a dining set, paid by credit card, and left. Furniture was delivered to house and remained still unpacked, as it is going to another location. I reviewed the invoice several weeks later and discovered a $40 protection charge. They NEVER discussed this charge with us. Later, they responded that it was applied at the factory so they could not take it back. This was very deceitful on their part. Shame on me. There were 3 in my party who were witnesses. Thank you.

We overpaid by $40.

We signed up under the 12 months no payments / no interest plan. We purchased approximately $1700 of furniture and clearly asked the sales agent if our purchase was covered under the 12 month no payments / no interest plan. He said yes, told us to fill out the application, and we completed the transaction. There is NO way we would have made the purchase if he had been honest with us. After starting to make monthly payments (which I was not obligated to do, but did anyway), I noticed finance charges accruing on our account. When I called the credit company they stated that we did not have a 12-month financing plan, they only offer a 3 month financing plan. I called Rooms To Go and they stated that the 12-month financing special did not apply to the Outlet Center. I explained that we completed an application FROM THAT LOCATION with a 12 month 0% financing promotion on it. They said they could not help me and hung up.

I paid the entire credit card balance in 3 months and was charged for one month's interest as opposed to 12 months of equal payments and no interest.

My living room furniture arrived as scheduled and after I opened the boxes that our 2 floor lamps came in I noticed that both were bent on the bases of each. I spoke with customer service and they wanted to send me replacements but I would have to wait 2 weeks for the next delivery. I got to thinking they sent 2 damaged lamps already and I didn't like my chances that they could ever get it right, especially after reading some of the posts on this web site. I called the store and asked for a refund and after a heated discussion with the manager it was determined that their SATISFACTION GUARANTEE is not so. The smarty manager said if I didn't like the terms, I should talk to their corporate office. I thought he might be right, so I filed a complaint with the Better Business Bureau which RTG is a member of. I received a call from some lady from their corporate office and under certain circumstances they actually can give a refund. The lamps were picked up and I received credit for the full amount of the lamps applied to my finance account. Thanks to the BBB.

I tried to cancel my order but the store manager said I would have to contact the finance company that they use. I don't know who this finance company is. I co-signed for the furniture but he said I couldn't withdraw my name because it already went through. The order was not even placed by the store at that time. I don't want to be responsible for this debt.

I went to shop for bedroom furniture yesterday, Dec 8, /2007 at Rooms To Go in Birmingham. All went well until we wrote up the order. The salesman in the Kids to Go section was so fast and annoying when I inquired about the furniture, such as where it was being shipped from and so on. He laughed at me over and over again as I asked him to please slow down so I could understand him. I am 60 years old and German, I do speak English very well. The manager was also present and was also smurking over my statements. he was only interested in selling me the warrenty. I told him I did not want it but he just keept going on and asked me if I could not afford it or what? I was never so insulted in a store. I did tell both that I did not like this kind of treatment and yet they just wanted me to sign up for the warranty and giggled as I asked again to tell me the place of shipping and about the furniture. This went on for a couple of minutes and then I got up, told them both to cancel the order, and walked out. My daughter was with me and she felt the same way. I don't think I will ever return to Rooms To Go. Somebody needs to inform the staff about treating customer with respect.

I bought furniture from RTG and one piece came damaged. I called the corporate office because I did not want to wait for the exchange, though reflecting back three days for the replacement is reasonable. I spoke to Michele Sage at GA corp office and she was great, nice and helpful.

RTG did the right thing, I was wrong

I purchased a Rooms to Go leather living room group on 10/28/07. Picked up group on 11/03. Leather on loveseat was a different color and texture. Contacted customer service same day. Rep to evaluate 1 1/2 weeks later. Customer service called on 11/26 saying the group has been discontinued, and I have 30 days to reselect something else. I attempted to reselect but could not find anything else that suited my taste. Rooms to Go refused refund. Store manager was cocky and rude--eating a cookie as he is talking with us! States I have to call customer service. Called customer service and was told only store manager has authorization to refund any money. Called store again, this time spoke with a different manager, Jeff. Jeff states he will see if discount on defective furniture is possible. Says he will call me back but will give NO refund since "Rooms to Go is not in the used furniture business."

I then went to a different location in Dallas (LBJ and Preston). I spoke with Brian Garner, very nice but not much he can do. I selected another group that costs about $250.00 more. OK, but--guess what?--I must pay an additional $109.00 to have the reselect delivered and defective furniture picked up. I have spoken to customer service several times; my options are: Reselect and pay for delivery and pick up; Keep defective furniture and get a store credit of $55.00 (voids all warranties though); Return defective furniture and pick up reselect (40 miles away and take my chances that reselect is not defective).

I have spent hours on the phone with customer service, store Managers and sales people. All I want is a FULL refund or them to work with me. If I am willing to reselect and pay additional money, then Rooms to Go could at least deliver the reselect and pick up the defective furniture. I REFUSE to give Rooms to Go anymore money.

My wife and I went into the rooms to go store and was looking for a chair and ottoman and couch with coffee table Wyanee was helping us and we found a set in the store . We told Waynne that we where cocerned that it may be to large to fit in the room we needed it for he said we are delivering it and you would be suprised what these guys can do and if not you have 30 days to return it when they went to deliver it they said it would not fit my wife ask if they could leaveit and let my husband look at it and see if he can thank how to get it in the room they said that was fine and if it didnt work they would come back and get it. The ladie at customer service this morning said we dont take anything back unless it was a exchange and that was for 30 days we said we would love to exchange it but they had nothing in a 80 sofa she said sorry! What kind of company does bussness like that I need some help even a store credit would be nice these people suck.

I ordered a new living room set iin October of 2006. I noticed throughout the year my sofa pads were sagging. As I was very fustrated I decided to call the customer service department to inform them that my sofa looked like I had it for 10 years instead of it being barely 1 year old. I was told that my warranty for my purchased expired 2 weeks ago but as a courtesy, they would send a technician out but could not do anything else since my warranty had expired 2 weeks ago. My comment to the customer service clerk was that it would be wasting my time since she was just sending someone out as a courtesy. Not quite a year old and I'm left with paying $1500.00 for a living room set that I will have to replace. I will never shop at Rooms to Go again - I thought I would get a nice living room set that would last me for years and all I got was a $50 a month payment for three years.

I have sagging chair pads so when you sit down you are almost sitting on the floor.

We bought from Rooms To Go a leather sofa, couch, and recliner in Aug., 2006. Yesterday we were moving our furniture around and noticed that it had starting turning turning green. I called customer service this morning, and they say there's nothing they can do. I feel like it's fraud. They get you in the door to want you to purchase something, but then when it tears up or problems occur they don't want any part in it.

We are now stuck with a paid-off living room suite than is 1 year old--that has turned green. The furniture is supposed to be leather, but I think it's fake. Why would it turn colors like that? We have use the force field conditioner on it every 3 months and also had a three year warranty taken out on this. We are told the warranty does not cover color change or fading. Customer Service told me we should have read the pamphlet they gave us . It seems Rooms to Go knows all their leather fades after a certain period of time. I think the news should get involved .

I purchased a dining room set that I was unsure about. I felt pressured and caved in. Anyway, within 48 hours after the purchase I cancelled it. RTG's cancellation policy is full refund within 48 hours. I paid for the dining set using $600.00 cash and $700.00 on my credit card.

It has been 13 days and I have not received a credit to my credit card and a check for the cash. I called and was told that that had been done two days earlier and that it would take 48 hours for it to hit my credit card and that the check for the cash portion was going out, that was 7 days ago and nothing. I called again and I was told that the order had not been cancelled. When I asked to speak to a manager the woman told me it would take 7 to 10 business days to get a refund if I wanted to cancel it. I demanded to speak to a manager and she put me on hold and never got back on. I am on my way up there tonight to attempt to straighten this out.

Sofa, chair and ottoman delivered. Chair and ottoman wrong color. In-store sales did not have color sample available when purchased but sales person assured us of the color. Returned to store wanting to exchange chair and ottoman with another chair and ottoman that was a floor model that was being discontinued.

This chair and ottoman was more expensive than our original purchase. We were willing to pay the difference. We were told they could not sell us the floor model (which clearly was marked for sale), but, they would order one for us at even a greater price. Sales manager was rude and pointed out Rooms To Go has a NO RETURN POLICY. We did explained we were not returning but exchanging and would pay the difference.

I purchased 2 pieces of furniture from Rooms to Go. After about 48 hrs, they called to give the delivery date. I called back to ask a few questions and the girl was very rude. She was argumentative and even went so far as to hang up. When she hung up, I called to back to speak to a manager. She said that she was the manager, and directed me to customer service.

When I cancelled my order because it was outside the 48 hr cancellation time, they charged me 20%. Then, they said that it would be 7-21 days before I get reimbursed. I'm telling you, I'm done with them. They will never get my business again.

I went to Rooms to Go to purchase almost $14,000 worth of furniture and the first delivery they brought out was almost correct except they chipped my brand new coffee table then the trundle bed, the canopy net was the wrong size. I notified them then I ordered a sleeper sofa to match my living room set and I also ordered that massage chair in the color black, so they bring the couch and chair out and the massage was the wrong color so I made them take it back, so now I have to wait another week for them to swap out a coffee table, a trundle bed, canopy net, and the right color massage chair.

Rooms to Go is extremely helpful to "get the sale" but after than, you're on your own! Their phone message said to "expect delivery between 7am and 10 pm". Ridiculous.

Also, what's with the NO RETURN policy. No body mentioned that to us when we bought the couch.

Now we are stuck with something unsuitable. I will never ever deal with Rooms to Go again. Their customer service is horrendous and their policies stink.

In September 2006, I opened an online charge account at RoomsToGo.com, based on a promotional financing special, which was described as follows: * No Interest/No Payments until January 2008.* No Minimum Monthly Payments will be due and * No Finance Charges will accrue on the purchase until January 2008. This finance offer is for our Online Customers only and may not be the same offer given to our showroom customers. I order a dining table and chairs, and scheduled delivery for 9/30/06. Three days before the delivery date, I received an email informing me that the terms had changed and the RTG card I had used didn't qualify for the no payments, no interest. It was now no interest for 6 months. I had read the disclosure statement before even opening the account, and nowhere did it say some accounts may not qualify for this special promotion. To me, this is bait and switch, plain and simple.

We purchased bunk beds for our small children and told them we were going to use them as single beds instead of bunk. We were told that would not be a problem. After the delivery men left we discovered they assembled them as bunk beds. We just took the top bed off of the bottom, but when we looked more closely they had not given us all the pieces nor had they used all the screws to secure the beds properly.

When we called them to inform them of the danger they put our children in and that we needed the extra pieces for the beds they said they would send them. They did send the hardware but still did not send all the pieces so I called them back and said to just send me a new set of beds. The local manager said he would, but 10 minutes later someone else called and said they would not give us new beds and we needed to call their 1-800 # and get the other parts sent to us.

Its been 3 days and I still haven't gotten the parts. Without all the screws & bolts in place my children could be injured if they landed on the sharp edges of the beds.

On May 10th my mother had furniture delivered. That very afternoon, she suffered a massive heart attack and passed away.

I called RTG the next day May 11th, explained the situation and asked for the furniture to be picked up. I was told to call Citifinancial, who carries the financing, which I did, and was told to fax in her death certificate. On June 23, I received a letter from Citifinancial telling me to contact the store, which I did, and was told they do not have a return policy!!

This is OUTRAGEOUS!!!

I will NEVER go to Rooms to Go again. First of all, their prices aren't any less than Matter Brothers, Spectrum etc. Secondly, the sales people are CROOKS! The delivery people are even worse! I ordered a living room sofa and loveseat for my condo. I explained it was the second floor in the corner. They said, No problem! Day arrives and it doesn't fit in the door. They shoved it, pushed it, rocked it to try and fit it thusly ruining the couch. The delivery guys were actually nice and said that if they didn't try everything to get it into the house RTG would be furious.

In the end it didn't fit. They told me what size arms to buy in order to fit it into my house. So I go back to RTG another day and pick out another sofa. The girl tells me that it will fit, that the delivery guys are making mountains out of mole hills etc. I measured it and it was withing the inches, but JUST the size. I was nervous and of course caved to her salesmanship (pushy that is). I'm scheduled 2 times before they actually show up.

The same delivery guys come with the new set and yell up I told you such and such size. This isn't going to fit! He was furious! Yelling at me! So I calmly said that I measure it and it was within the inches he stated. We went through what the girl said and did and he said that she convinced me to measure a different way. He realized it wasn't me and apologized. Again, no sofa. I finally had to settle for 2 loveseats. The delivery date was scheduled 3 times (thank God I was on summer vacation). I finally received my loveseats, but it really wasn't worth it.

I have been trying to get the interest rate on furniture I bought in Dec of 2004 (for my son) adjusted to what it was advertised at since my first billing statement. I have been promised by four different people over the course of 14 months that it was fixed (statement says June 2006- should be Jan 2008). They always tell me to wait two or three billing cycles and then call if it isn't fixed. I have called and left so many unreturned messages that I found it is easier to drive the 3 1/2 hours each way to the store to talk to them.

I have left numerous messages for the GM and the DM to call me but no call back. I have sent a letter to the CEO Mr. Jeffrey Seamna and received no call. I have also called the store to get the GM's name and a lady named Roseanne would not give it to me. She said they couldn't tell the customers that. I have the supporting documents from them to show the correct interest. I also was told that there are notes from my August visit showing that this should be fixed. Well here it is March and it is still not fixed. I no longer believe anything anyone tells me and at this time I just don't know where else to turn since no one will call me back.

We ordered a livingroom suit and dining room set, when we got the couch it did not have the features that was at the store, the salesman didnt tell us since we got the sofa sleeper it took away the cup holders in the middle of the couch and also the electric massage. Then they brought the wrong dining room table, I called the store and the manager was no help at all. He said the salesman made a mistake and there wasn't much he could do, or was willing to do, he said if we wanted the right table we would have to pay another 100.00. thats pretty sad since we spent $3300.00 in that store. Customer service really sucks at that store.wont be buying any thing else from there!

Appalled with this company and their cust svc reps. They have no idea what is going on with orders and poor responses within the company. They lack simple cust service skills and can't come out with simple delivery dates! Salesman promised that our couches and tables were in stock and we could ship them @ anytime. WE understood about our bedroom set, that it was a special order and would take several weeks. I called in the begining of Jan to have our couches delivered and dinnette set and they said "ohh noo that is a special order as well, no stock on that". Then the salesmen lied to us to our faces.

Going back and fourth several times and not getting anywhere, we finally get a call back and the delivery date for our couches and such was set up. Taking a DAY OFF of work for this non-sense, our delivery comes with "2" loveseats and DESTROYED dinette set. NO end table no coffee table. What are we suppose to do with 2 loveseats, no one had enough courtesy to call us and say HEY we only have one couch, again with the BACKORDERS and delivery dates. Unexceptable to get a 1/2 of delivery with wrong furn and destroyed furn. In the meantime we are awaiting the rest of our furn. I would never ever deal with them again and will tell all about this place.

Rooms to Go provided the most unpleasant furniture buying experience I have ever encountered. Up front, the salesman promised the world; after the fact we were lied to over 10 times. To summarize, we tried to buy furniture (sectional which includes sleeper couch) for visitors over the Christmas Holidays. We would not have purchased the item if we could not possess the sleeper couch for visiting relatives, so they set the first delivery date for the very next day. My wife took off work for a day--which was wasted.

After two more promised delivery dates, I demanded a full refund (in person, at the store). This was now on Dec 22, and they were saying delivery couldn't happen until possibly News Year, when I would no longer need the item. On this date, they gave me paperwork claiming a full refund, to be deposited in my bank within 2 work days (I had made the mistake of paying with a debit card, so they already had my full $2,165). A week passed, with no money in my account.

I called Dec 30, and talked to Audrey. My fear was that they were holding my money so they could get their sales bonus at the end of the year, and then submit my refund. Audrey said she processes refunds, and no one had submitted anything to her--even though I had received the refund statement over a week previous. January 4th, I finally got my refund, and the store manager probably got a bigger bonus because of all of this. These guys were so friendly up front when they wanted to make the sale, and so dishonest in all of their dealings after the fact. I have never encountered such consistent lack of intergrety--they want your money and will say anything to keep it. For these guys to say, we will get it delivered tomorrow, and then not call or deliver it--and to do this three times in one week! Wow.

My Fiance and I went and bought a whole living room set, and bed room set at Room To Go a couple of months ago. While the living room was fine, our king sleigh bed squeeks! So we have had two reps to the house, which while they were there said that there was definatley a problem. Before they left our house we asked them if there was anything that we could sign verifying there was a problem.

They informed us that unfortunatly there was not but they would definitely take care of the problem. Well this is the second time that they said the same thing but in thier report claimed that everything is fine and no further action is required!!! So now it is our word agaisnt theirs and customer service is doing nothing!! They just tell us,"Well in our report it said that nothing is wrong so there is nothing else I can do!!" I am so Angry that we went out and spent thousands of dollars and we are getting no help with solving this problem. I know that we will NEVER order anything else from Rooms To GO again because of the AWFUL customer service.