Rooms to Go Reviews

We went in for the mattress sale. Emmitt waited on us. He was really knowledgeable due to his experience as a furniture salesman for many years. We make our purchase. When the bottom support and mattress came the support did not fit. The mattress was way to long it was so tight there was hardly no room to put the sheet on. I was not home but my adult was.

𝑇ℎ𝑒 **’𝑠

Ms. **, Office Manager, Wesley Chapel is extremely patient and professional. Having essentially ordered furniture for my entire home, I encountered multiple challenges from delivery, to returns and additional purchases. Throughout the lengthy conversation, Ms. ** did her job but she did it impeccably. Her tone made a difficult experience extremely pleasant. Ms. ** is truly an invaluable asset and because of her proficiency, I will return and recommend Rooms To Go to others.

Kevin (sales person) allowed us time to decide, patient with questions, and knowledgeable about the furniture pieces we purchased. All in all it was a great experience.

I went into the store to purchase a sofa only. No one bombarded me. I looked around for a couple on minutes before Roger ** approached me. I told him what I was looking for, he introduced himself and said after looking around if I had questions he would be glad to help.. Then he walked away. No pressure which I liked. He had a great eye for decor because the coffee table he picked out for me was perfect for my decor and I wasn’t looking for a coffee table. He was pleasant, great sense of humor and an eye for decor. I ended up buying the sofa and coffee table. If you decide to visit the Glenwood location make sure you ask for Roger **.

Rebecca was very helpful and very nice. I highly recommend her to help you with your next purchase.

We purchased the Prescott Point living room sofa set in 2022, and the recliner has already stopped working. It’s very disappointing to hear that there are no options available simply because the warranty has expired. We’re only a family of three with one toddler, so this furniture has had normal household use. It’s frustrating that it failed so quickly and that we’re being told nothing can be done. We expected it to last much longer, especially considering the price we paid. We were hoping for some assistance or a goodwill solution, as this doesn’t reflect the quality or durability we expected when making our purchase. We have always taken good care of our furniture, which is why it’s so disappointing to experience this issue after only a few years of normal use. We sincerely hope you’ll reconsider and help us find a reasonable resolution.

We have purchased from RoomsToGo for years, whole bedroom suits, complete living room suits, and we purchased a lift chair for my Mom and it lasted about 1 year and 8 months, we purchased the warranty which has been a nightmare, I have made numerous calls and we are not any closer to getting the needed chair lift fixed. I believe nothing gets done until you call in. If you are thinking about purchasing from RoomsToGo, I would read the reviews about the warranty claims, and the difficulty getting the repairs done. Today makes 1 month since the Technician ordered the parts.

Bought 2 sets of living room furniture one in 2018 and one in 2020. Both sets have fallen apart. Legs have broken. Just a piece of trash. Won't never buy another set again.

We recently visited the Greenville SC store to shop for furniture. We looked at a living room set and worked with Jacob. Jacob told us the price for all 5 pieces was 1477+722=2,199. Sofa and loveseat and 3 tables. However when I asked for a quote, the price went up by another 1477!! So the price given was in fact only loveseat and 3 tables. I contacted the store manager Ramadan, and he told me basically it is what it is and take it or leave it. Very unprofessional and condescending attitude towards me the customer!