Jennifer Furniture - Bait and Switch Allegations

I purchased a sofa sleeper from Jennifer Convertibles. After waiting several months, the furniture was finally delivered on June 2011. After delivery, I noticed that the sofa squeaks when we sat down and got up. Shortly after, the back cushions began to sink and the seat cushions slides out. The first technician was a no-show. The second technician cancelled at the last hour. The third technician showed up without a confirmed appointment. The third technician claimed he fixed it, but the problem persisted. The fourth technician said he will order parts and return once they have them. After parts were received, he came back and re-stuffed the back pillows and sewed it up. I showed him that the seat cushions slides and he said that's because it's a sofa sleeper and not a regular sofa. I told him this did not happen in the store when I test out the product. He said the stores do not have sofa sleepers, only regular sofas, and that the sales person should have mentioned that to me.

In one of my email complaints to customer service about this that was dated February 23, 2012, their response was: "We apologize. We are waiting for the technician's report." On Sunday, April 22, 2012, I received an email from Jennifer Convertibles' customer service telling me the sofa is free of defect. Today, the sofa still squeaks, the back cushion is still sinking and my seat cushion slides when you sit and stand. According to the customer service agent I spoke with today, April 25, 2012, he told me that the technician states that this problem is a normal breakdown (a.k.a., normal wear and tear). If this is happening to this sofa that I've owned for less than one year, what will two to three years look like? He will send another technician to assess; however, it is up to me if you want to pursue legal actions. Have a good day. I wonder how the CEO of Jennifer Convertibles would feel if this happened to one of their close family members.

I purchased a four-piece leather set from the Boylston street store in Boston in 2005. The sofa began to peel in 2008 and I got the runaround with customer service. I have seen numerous complaints over the years with similar problems with the leather from this store. I am beginning to think the leather was of poor quality and bad craftsmanship. I paid over $1500. To this day, I still have the couch and it continues to shed pieces everyday. I have documented photos of the shedding and I have to remove the house due to the issues detailed above. I am considering class action suit with all those affected.

Huge mistake attempting to deal with these people! For your own sanity, don't waste your precious time and money. Look at other Jennifer reviews. They tell a story. My dad purchased an air mattress. It had to be specially ordered. I picked it up at their High Ridge Road, Stamford location. My bad for not inspecting first, prior to leaving the showroom, as the mattress material was ripped open at the package bottom. The "good side" was up in the showroom, as Jack brought my attention to the pump secured in the package top. I carefully carried the mattress to my Lexus RX, placed it in the vehicle, and drove to my dad's in Greenwich. Upon arriving at my dad's, I discovered the damage.

Please note that such damage could have never occurred if the mattress were placed on concrete or any abrasive surface as the packaging would have protected the mattress. It had to have been dragged across such a surface as the heavy material was ripped open at the package bottom. I immediately took photos, phoned Jennifer in Stamford at 203 322-2080 and spoke with Jack. I explained the problem. Silence. I asked, "Did you even check the package before it left your showroom?" Silence. I stated, "Now I know." His response, literally: "It looked fine to me." Now both he and the manager, Chris, insist the mattress left the showroom in good condition, yet Chris wasn't even in the store at the time of pickup.

I'm in awe as I know with certainty that neither could have possibly missed the damage, had they inspected. IMHO, this collusion should cost both their jobs. I have been patronized and lied to by Jennifer. It doesn't sit well. I filed a complaint through Jennifer's website on the evening of Thursday, April 5th. No response from Jennifer. To date, Jennifer states they have no such complaint on file. I submitted a second complaint on Wednesday, April 11, 2012. No response to date, even though their site's "success message" stated the following: "Thank You for your response. Because we understand that customers like you are the cornerstone of our company's success, we're very interested in hearing your comments, questions and inquires. We will do our best to address them in a timely fashion. Normally responses are made within three business days. We'd like to thank you in advance for your patience, and will continually strive to offer you the best Values and Service in the furniture industry."

Again, no response to date. I phoned Jennifer customer service at 1-800-371-6111 on 4-17-2012 at 4:42 p.m. and waited on hold for 10 minutes with no music on hold. I could not tell if the call had been dropped or if I was still on hold, yet the line never went dead and no one came to the phone. I phoned a second time on 4-18-12 at 4:13 p.m. and was on hold for 11 minutes. The music on hold disappeared halfway through that time and no one came to the phone. Who has time for this? I don't. The only reason I'm taking the time to report this horrible company is to hopefully spare another from the same. I had to give them one star. They don't even deserve that.

Like most everyone else, we purchased a so-called genuine leather living room set in 2009. We bought the Leather Protection Plan. In almost no time, the seams started to peel. Our protection plan clearly stated it did not cover seams so we did nothing. Over the next few months, the cushions started to flake and peel. We were assured by the sales person that the protection plan was the way to go since it covered almost everything. I contacted the customer service department to file a complaint. They were quick to tell me,"We have closed our markets in your area and are not offering service any longer." Seriously? Nice lifetime plan. If they are no longer in the area, shouldn't it be their responsibility to subcontract out the work? Has anybody been able to confirm or deny whether or not this stuff is actually leather? We chose the set that we did because the saleswomen said it was genuine leather and not bonded leather. What a huge disappointment!

Long story short, we ordered two custom sofas. They arrived months late, in poor condition. It took more months for them to finally agree to let us exchange them. We ordered (against better judgment) bonded leather sofas to replace them. The bonded leather sofas were good for a couple of months and then started to crack and peel, both sofas. One looks like a bad sunburn and the other is even worse.

Jennifer has since gone out of business in Florida and is non-responsive. Clearly, I am unhappy. They're comfortable, but unsightly and very poorly made. Would I love Jennifer to prove me wrong and make it right? Definitely!

I bought a leather sofa/love set chair in 2004 from the Upper West Side location. Within two years, the leather was flaking off all three pieces. Literally, chunks of leather were on the floor. On site repairs were made as a courtesy. The pieces that were not repaired soon flaked as well, even though we had the lifetime leather protection plan. By 2010, the set was a hot mess. After an awful experience with their corporate customer service, I visited this local retail store (we later moved to this area) to see if they could help and possibly order replacement covers for the three components' back cushions. I offered to pay for them. Here's the skinny, the representative shooed me out of the store and told me to call him. I called the number I was given (the store's number) and was not even given the opportunity to leave a message. I went back a couple weeks later and he said he'd call corporate to inquire about replacement components. I never received a call back from him. I went back to this store a third time and well, he was disingenuous and unhelpful. Bad furniture, even worse customer service. Spend a few more bucks elsewhere and get a better product with better service.

I purchased a sectional sofa from a Jennifer Convertible store, and the Guardsman Protection Plan was added to my purchase without my knowledge. I paid an extra $180.00 for a plan I didn't even want. The store closed down after my furniture was delivered to me, and there was no way for me to contact them. Especially since there is no contact phone number on their website. I did email them on their website, and never got a reply from them.

I did eventually find a customer service number, and when I contacted them, they said they could not refund me the $180.00. The supervisor I spoke to on their customer service (1-800-371-6111) was Meryl ** and and she hung up on me! Worst customer service and extremely rude! Be careful, this company adds in hidden costs to their consumers without their knowledge.

I purchased a leather three-piece set from Jennifer Leather. I paid $3,500. It's been five years and my chair is starting to bubble like it wants to peel. I called customer service because I take great care of my furniture only to find out that this happens to their leather after a few years. I believe that my couch is not leather and they got over on me as a customer. Customer service representative was rude and told me someone would call me back in 48 hours but it's nothing that can be done. My living room set will probably continue to have issues. I'm so disgusted and need help. I purchased their leather cleaner and conditioner to maintain the beauty of my furniture only to have issues with the leather. I'm a devastated customer.

I bought a convertible sofa bed along with centre table from Jennifer Convertibles in Paramus, NJ. I was given a delivery date in Dec. 2011 and a time window of 12 pm to 5 pm. On delivery date, we called the store to get to know the exact delivery time so that we can run outside to do some home errands, as we are not used to getting trapped in the house doing nothing. The store said they couldn't estimate the delivery time and they said the driver can even come at 5 pm. The driver came at exactly 5 pm. However, the elevator in my apartment went down at 4 pm.

When the driver came, we informed that elevator was down. He asked for money to lift the furniture up to 7th floor. I denied and asked them to wait for 30 minutes as the technician was fixing the elevator. They didn't even wait for full 15 minutes. And by the time I called the store to fix this additional charge issue, the truck just left without informing.

Two days later, when I visited the store to reschedule the delivery, they asked for $150 plus tax for delivery. They said that they were sorry about what happened to us, but they have to pay the charges to delivery company and they can't waive this $150 some charges. We tried a lot to convince him that the elevator going down was not a scheduled downtime and it was a mechanical fault. So, such exceptional cases should be handled properly at their end. However, they couldn't do any help to us and even we couldn't cancel the whole owner since we will have to forfeit 30% of the money.

Terrible Experience. Ordered sleeper couch and love seat on 10/09/11. Finally got call that delivery would be between 2pm and 7pm on Sat. Nov. 19th, 2011. Requested pricing of couch since I ordered from factory instead of inventory on hand. Never received pricing. Do not know what I owe. Was told I was going to get bill sent to me. Still no response. Could not contact corporate since they do not have a number to talk to someone. My order was not delivered between 2pm and 7pm but 11pm Sat. night and only because I was still home waiting. Driver called at 6:30pm said he was on the way never got here. When I called the showroom I was told they would get back to me. Got one call that they were sending me a bill and that they would contact me about my issues . Never received anything and expecting to be billed without knowing what I owe. Do not want to ruin my credit. Would have preferred they just pick up their furniture and cancel order.

I bought a leather sofa 4 years ago from Jennifer leather, the reason why I chose leather was for its durability. I paid $1,000 thinking that it would last at least 10 years. 4 years later, it's all peeled and I realized it was not leather. All what's left on the sofa is fabric. I took it to the store and the person said that it was out of warranty. The point is that I was mislead by Jennifer leather, the tag on the sofa was leather sofa and actually it's not.

I paid $2,182.98 for a special order couch that was guaranteed delivery on or prior to 11/8/11. I still have yet to receive my couch. The Holmdel, NJ store manager, Jeremy, has been completely unresponsive with providing me a delivery date. The net result of calling the Jennifer Convertables customer service line is to be circled through a series of automated prompts, never connecting with a human.

Bought their sectional sofas on 7/14/11. I spent over 2,000 dollars worth of the sectional sofas I bought and it broke and the springs sticks out of the sofa. I called to get my money back and I only had it for two months plus a surcharge for the people to come and bring the other couch to rebuild it into my place because it would not fit through the door. So they would have to bring it another day and for me to pay them around 200 dollars in cash.

I called their department and the person talking to me told me about their "one year warranty" I have and to email them a picture of the damage and they will get back to me. So I wanted to give it a try and have the benefit of the doubt until I got onto my computer and realize she gave me a fake email address to send them the damage of the couch. Then I went to their website and I try to send them a picture but there's no file for me to do so. Obviously looking at this couch it can't be fixed because the leg of the mattress sticks out! And so does the springs! And I only took out the bed mattress when my mother in law would showed up.

Then I called again talking to a different lady the next day and she was going to tell the manager about the situation and the manager would call back. Waited the next day and she never called back nor did I receive my money back even though they guarantee 30% on the contract to give back your money which I should honestly get it back in full or receive a set of new sofas but then again it will take 3-6 weeks for it to be made and sent. I do not want to go through with that and I do not want to deal with these people at all.

I am highly upset and I sure as hell do not know what to do. I am not being properly service as I should. Jennifer Convertibles is obviously a scam and can't even back up their own guarantee and make their customers satisfied. By the way I still don't have my money back and the half couch is broken and I would have to pay more money to get rid of it.

I made a phone call to your Ownings Mills location to inquire about a three-piece sectional. Wow, what a sales person with no personality at all! She would not give me a straight answer and would not let me speak. She, not once, but twice had another conversation with someone else without even saying "could you hold please" or "excuse me a moment". No, she did none of that. She is telling me what is on sale. I knew what I wanted which was what I saw in the paper that came today, 9/24/2011. I told her I was going to call another location who had the time to talk to me. She stated "ok". I did call the White Marsh location and was treated pleasantly by someone who was very helpful. Unfortunately, White Marsh is not a convenient location for me. I would like to make a purchase within the next week.

I feel you should be concerned about this employee that does not care about a real customer. It seemed to be a young lady and it was at about 5pm when I called. I do believe your sales in Ownings Mills would increase if this young lady was trained with some people skills because she is definitely lacking any people skills and sales skills.

Put 3 piece leather set on layaway 2005. Totaled $1497.98 purchased insurance for set $213.99. Which then made total $1711.98. Was told and encouraged by sales person Tyler I could put set on layaway and as long as I made payment Jennifer convertibles would hold set. When put set on layaway that day price was quoted to me of $99.00 being on fixed income paid on set regular at no set amount to pay which was told by store manager Tyler would be ok with those conditions I accepted with layaway.

Call to check on delivery price, the price went from $99.00 to $110, $125, $150, $200, $300 to finally $500.00 the explanation that was given to me was that the gas prices was going up so they had to go up on me. It did take me about 3 and half years. To pay for set. When I got ready to get set, I was told I had to pay $13.00 more dollars that was the tax that was added to the insurance for $200. In 2009 about the end of the year, I contacted the attorney general after not getting any where with store manager. I did pay the $13.99 which was not added on until later. I have paid a total of $1711.97 for furniture I today do not have. I was given the run around. I called to the warehouse, I was told I had to go through the store in cary before I could get my set.

No one is reachable by phone. Have tried for several months nor is the warehouse in Siler City NC. Do have my receipts. Would like to be reimburse for all my money paid to Jennifer convertibles. I even sent letter to Jennifer convertibles in cary where my set was put on layaway about a month ago, however I did not get a response.

I purchased a sofa-bed on 3/14/10 with a deposit of $424.00 on my MasterCard. The sofa-bed was delivered on 4/25/10 after final payment of $423.97 (including delivery charge of $99.99!). The sofa I purchased was the "Bristol" model which specifically came with a thick foam mattress with a flower print. The mattress that I received was a 1"-2" "coil" mattress with white covering on only one side with the coils sticking through the material. It consisted of some sort of black netting on the other side with no manufacturer's label anywhere on it. I was not present at the time of delivery and was not aware of the error until a week later. The person who accepted the sofa on delivery did not know this was the wrong mattress. I didn't feel the need to describe the mattress since I was assured that the sofa ordered only came with that particular foam mattress.

When I contacted the showroom and spoke to the salesperson who sold me the sofa bed, I was told to take pictures of the mattress with either my cell phone or digital camera. I replied that I was not able to do so and eventually after weeks of disputing over the phone, I returned the mattress still wrapped in plastic to the showroom where upon I was told I could exchange it for an "upgrade" which was in their backroom. The "upgrade" was ripped and soiled so, I refused it. I left the mattress that was delivered to me at the showroom with written verification that I had returned it and would wait to receive either a refund of $200.00 or a better quality replacement.

A few days later, I received a call from the showroom stating that I would only be refunded $50.00. I advised the salesperson this was unacceptable that either I wanted the $200.00 difference between the sofa and mattress or they could come take the sofa back with a full refund. I later received a message on my phone that the "best" they would do was $100.00 refund. I did not respond to this message instead opted to call the local news station consumer helpline "Call for Action", that was Wed., June 2nd.

Last evening, June 4th, I received a call from Nancy, the salesperson, asking me what date I wanted to have them to come and pick up the sofa-bed. I asked if this meant I was getting a full refund. Her reply was that after it was received at their warehouse I would get my refund. My response was that I wanted something in writing stating that they agreed to refund my entire amount of $847.97 before they took possession of the furniture. She advised me that she would inquire if that was possible and get back to me.

I contacted the showroom this morning asking the phone number of the corporate office and the name and e-mail address of the District Mgr. I was told he could only give me the phone number and the first name only of the District Mgr. But, also stated he was aware that I would be refunded the amount of $847.97. This does not include the delivery charge of $99.99 which I feel I am entitled since this whole matter was through no fault of my own. Am I correct? I am waiting to receive correspondence from someone in authority to confirm that I will be reimbursed the full amount of money paid to them. Do I have the right to ask for the refund prior to them reclaiming the sofa-bed?

I had ordered a sectional, along with a bed; and after I placed the order I saw a love-seat (sold separately) that I wanted. So I decided to purchase that also. I placed 1/2 the money down on both, but I did two separate orders, one for the sectional and bed and another for the love-seat. I still had to pay $928 for the first order and $212 for the second order (that was a floor sample). Although it was a floor sample, Mike told me that I could pick them all up at one time and he would let me know when the sectional and bed would be ready.

After about a month, I started getting calls from Mike. He stated that they were courtesy calls and that my furniture was still being made. He would always end by saying "Would you like to come and take care of the love-seat today?" I would always remind him that he told me that I could come and get them all at once, and he would say that was fine. It didn't become a problem until he 1) called me at work and 2) told me that his "manager" came into the store and asked why the love-seat was still there and that it could only be held for ten days.

By this time, I had left my job and started feeling like the balance of the sectional and bed was too much of a financial strain. So I called Mike and told him I wanted to cancel my order. He tried to convince me into putting my stuff in a "lay-a-way" status and that way I could pay on it when I could and wouldn't get charged at storage fee.

At first, I decided that was fine. But then I thought about how much he was calling me and my furniture wasn't finished. So I called him back and said that I wanted my bed but not the sectional. He wouldn't give me a refund or process my cancellation until I paid for the rest of the love-seat. Let me do the math. I paid $927 initially and my bed was $529 (with taxes), so I would get back $398. Instead of taking the $212 that I owed for the love-seat out of that, I had to pay it. He told me, once I paid and picked up the love-seat, he would be processing my refund. Although it takes a few days to receive refunds, I didn't pay with a regular bank debit card, so my refunds post right away. After three days, I didn't see anything.

I called and Mike wasn't there. I had to wait three days for his phone call. He finally called back and stated that he had sent everything over to his managers, and they process refunds on Mondays and it should take 7-10 days to finish the process. I now have my bed that I had to drive to Canton to pick up because I refused to give them $100 more, but before I got the bed (on a Thursday between 2-5pm), Mike told me that his manager stated that they had to charge me a restocking fee of 30% (more math...if the sectional was $1000.00 then I would have to pay them $300!)

Keep in mind that he left this on my voice mail and I haven't spoken with him since. Tomorrow will be 7 days, and I will be giving Mike a phone call. He said that he convinced his manager not to charge me so much and to knock it down some but never said how much I would get back.

On 10-11-09,I purchased the Ziffel choclate 12 piece furniture set that was advertized in the news paper and on the televison for $599.00. The sales lady informed me that it was actually 14 pieces for $599.00. The sales lady only stated that it would be a $100.00 for delivery and a $100.00 fabris protection, I declined the two and told her I will pick up the furniture myself. On 11-02-09 I picked up the furniture at the Landover, Md, facility on to find that I did not receive the loveseat the comes with the set. I voiced my concerns to the warehouse personnel their reply was that it was not on the list.

I was furious I contacted the greenbelt store around 12:00 and was told by the lady that answered the call, that the loveseat was not apart of the sale. I checked my order form and found that she did not have the loveseat on the form. I explained to her that it was and when I was in the store the entire set was on display and that the sales lady did not at no time tell me anything different, nor was there any sign displayed to state that the love- seat was sole seperatly from the advertized sale. I explain to her that this was a form of false advertizement and that I will report it. I tried contacting JC regional office but to no avail. Jennifer convertibles is a scam and the store should be put of out business. I would like to have the loveseat that I paid for.

Although my sofa order will take 4 to 5 weeks to be ready. I am not willing to loose 30% of my money in a time of crisis where I do not have it in a week. This is a scam, they are not custumer's friendly, they will not cooperate with you, it's their way or the highway. I need a lawyer's input in that situation. I have contacted corporat, I was told to contact regional manager, I left messages after messages no return call yet.

I am writting his letter to explain a very bad experance i had with an employee who answered the phone at this location in Abington. I asked the employee how do i get to that jennifer leather location, my husband and i wanted to make a large purchase and come visit your store this weekend.

Today is Oct 6th at 1pm so will no who was employed at this location and the time of the call. the employee refused to give me her name. when i called in i asked employee who respresents company to help me get to that location. she was very dumb asking, and said i cant help u and didnt even over me to speak to someone else that might be able to assist me. this employee claimed she was the only one in the store, and then refused to put a superiior on the phone. She had very poor phone edic, and lacked education and professionalizm, i could tell by her very poor english that she had little or no training on how to assist or help a customer on the phone.

this employee cost over 3000.00 dollers in salse. My husband and i were going to drive down this weekend and purchase an entre living room set.

On 09/10/09 I purchased a 2 piece leather sectional from Jennifer Leather an affiliate of Jennifer Convertibles. While it was being delivered on 09/18/09, the delivery man because of inexperience or carelessness or negligence scratched my walls, wood floors and ripped the seat back cushion and scratched my new leather sectional. I immediately called the store in Carle Place to find out what I should do and was told because of the time of day (4:30pm) that there was nothing they can do and that I needed to call back on Monday, while I was on the phone the delivery man left. When I contacted Jennifer Convertibles on Monday, I was told that some one would get back to me in the next 10 days. My son reached out to Jennifer Convertibles Corporate office and asked for Harvey Greenfield and spoke with Janet. On 09/28/09, they sent someone to my home to spray paint the scrapes and glue the ripped cushion. After spending $1,607.64 for new furniture the last thing I would expect is to be stuck with furniture that is anything but perfect. I should not be penalized for damages caused by there personnel. I feel that they should have replaced it with a new set. I have called Janet and left numerous messages asking for her assistance none of which have been returned. I feel that because I am a senior citizen that I was taken advantage of, ripped off, scammed and cheated by Jennifer Convertibles. They refuse to do the right thing and exchange the set that was destroyed by there delivery men. Do not do business with them.

Me and a freind went to place of business last friday October 2, 2009. We got there at 9:30, of course the store doesnt open till 10:00 which is ok. But the matter of this complaint us that we went to another store to wait for this on to open, we returned to the store at approx 10:15 still no one there. Not only did we leave but an additional 4 other customers left as well. To sum this up [they] lost a sale that day, I was ready to spend 400.00 that day. Sorry [they] wernt able to acccomidate me and the othwers taht walked away due to employee tardiness.

Very simple--defective and shoddy merchandise from Jennifer Convertible. We bought a sofa from them in March, 2008; by August, 2009, the couch frame broke. Just broke. The customer service email was inept and borderline insulting and the conversation with Mark T (store manager) in which he implied that we broke the couch through abusing it was not useful. Do not buy these couches.

I bought a leather-blend sectional from Jennifer Convertibles on October 2007. First and foremost, I was delivered a sofa without matching legs, an old looking rug, and a broken lamp. I couldn't take another day off so, they decided to send the proper legs for my sofa through the mail and my husband had to put them on himself. The lamps were taken back and we had to wait two weeks for new ones to be delivered. They wouldn't take the old looking rug back. We had to personally return it to the store. We finally got the new rug and as a consolation we were sent two pillows.

Now it's 2 years later and my leather sofa is coming apart at the seams. I was suckered into paying $200 for a life-time service agreement that does not cover my problem. The customer service dept. did not care for my problem. I was referred to an independent contractor to have my sofa fixed for a fee, of course. I paid almost $2000 for a couch that has not lasted two years.

I filed a complaint initially in May in regards to the cushions and there has been no follow thru on any of the remaining issues. I am ready to throw the sofa in a truck and sit it in front of the store so everyone knows what they are buying.

When I purchased this particular sofa, I was promised it was made entirely in the USA, that was a lie. I received a letter dated June 18, stating domestic products would take 6-8 weeks and foreign 10-12 weeks. I followed up after 10 weeks went by to discover that the cushions were internationally made and it would be at least another 2 weeks until they arrived.
It is now, September 3rd, 4 months since I made the first compaint and still nothing, no cushions, no follow thru, NOTHING!

Today I tried contacting Nick my saleperson, never seems to work when I call as well as Christine who is off as well. So just be aware, and before the truck leaves, sit in the sofa, pull out the bed, and if anything isn't right, demand it be placed right back on the truck because once it is in your home...GOOD LUCK!

I ordered a sofabed and loveset on August 12, 2009. I paid $700.00 with a personal check and the rest was to be paid on delivery. On August 13, 2009, Lou called me and stated the items I ordered were not available. I was offered another set and I initially said yes. I called back fifteen minutes later and I said I really did not want that color.

I instructed Lou to cancel my order. My check was processed August 14, 2009. According to Mike, his regional manager, Colleen, canceled the order but did not cancel the payment. She submitted the payment and filled out the paperwork to have a check sent to me.

I called Mike a week later and he told me it would take 7-14 days to receive the refund. I spoke to Colleen today and she told me it is 21-30 days. I do not understand why I have partially paid for something that is not available (per Colleen's own admission) and it takes so long to return my money.

I called the store the same day and they told me to call the claims dep't. the claims dept, dotty told me they should have taken care of me.

today a store manager by the name pf denise called me asking me if my mother was handicapped and I was the one with the problem since I had been rude to the rep. I don't get it I made a purchase, for the business that she's employed.they had beeb misrepresentation of the sale with a fine print. when i asked for her superior she said I could go make a complain and she was'nt going to exhange anything and hung up. there is something wrong here this is not the jennifer sofa i had done busines with in te past, very unprofessional. please help!

On June 13, 2009, I purchase from Jennifer Convertible a 4 piece livingroom furniture. I pay a total of $2490.91 in cash. On June 29, 2009 I notice that the leather from the livingroom set was runnig onto the wall (smeared) and the furniture was also opening and you can see through the felt on the arm rest.

I contacted Jennifer Convertible and explained the situation. They sent out a worker to see the problem. He stated that there is nothing they could do because it was the wall that was ruining the furniture. My reponse to the worker was that was impossible. I called back the same day and explained what they workwer had told me. They stated that they were going to see what they can do.

On July 6 and the 8, 2009 and called and spoke to someone informing them that I haven't gotten a call from them. There reSponse was that they were going to send me a kit where I was going to be able to fix the running leather that was coming off the furniture. At this point due to thier lack of professionalism, I personally don't want any repairs done to the furniture because it seems that the furniture will continue having this problem. I would like at this point to get my full refund - money back from Jennifer Convertible.

If you ever want to get lied to and treated like an idiot, Jennifers Convertibles is the place to go! My 93 year old parents bought a sofa on 7/6/09 and told sales person they would like to pick up the product around 8/15/09. As Jennifers has a great pick up policy (only possible time between 8:00 a.m. and 12:noon on Wed.)My mother Phoned the store four days prior to pick up and also re-confirmed on Tues. the day before pick up.

Having taken the morning off from work and renting a truck. I arrived at 9:am to be told no paperwork was done and that I would have to contact the store to correct the situation. Only one problem they don't open until 10:00. After waiting an hour to contact

the store,only one person was working and I was told she was new and completely unable to help with the situation and that the manager would not be in until Saturday. I asked if any other employee's were avaiable and was told one would be coming in at 12:00,but had even less experience than the person I was speaking to.

Only with great effort and persistence was I able to receive a phone call from Mr. Ward, Informing me that their company doesn't make mistakes and that I could reschedule for pick up the following week. Later in the day I once again phoned the store to speak with Claudia and was told (I did inform her that my call was being recorded)That my mother had infact phoned and made the necessary appointment and that the paperwork was put in the wrong spot. I once again informed her that the conversation was being recorded and asked her to repeat her statement which she did two more times.Armed with this knowledge I once again contacted Mr. Ward and requested that as it was the company's fault could they deliver the couch so my parents would not have to wait another week. I was told once again that there was nothing that could be done and that their prices were so low that free delivery was out of the question.Apparently customer service is certainly out of the question!

Then the GREAT corporate follow thru.After making numerous phone calls to New York ( that's right).You could only leave a message with a pledge that you would receive a response within two days-are we having fun yet-!

Mr.Danford did infact return my call two days later to inform me that Mr Ward was a highly praised employee and that I was incorrect about any communication and besides that why would any intelligent person take off from work,rent a truck when they could deliver the couch for only $99.00.

Guess where they make their profit? It was then pointed out that I had rescheduled pick up for the following week and was asked why.Dah,certainly couldn't count on Jenifers to rectify the situation.

I was told by Mr.Danford that he would contact me this Monday,with some answers. I offered to have a face to face meeting with all parties involved so that the employee's would be forced to tell the truth, but I have the same odds of this as I have receiving the couch!

I purchased a sofer bed from them, in the show room I told the sales person I was moving into a studio apartment and needed a sofa bed. She assured that the bed was good for everyday sleep.Less than one week after receiving the sofa there was a bent down the middle of the mattress(vertically)where I slept also when I got in the bed the scoils would go down and in the middle of the night release themselves. I had a "pinging" sound going off all night. See letter wrote. This mattress is totally not sleepable.

On Saturday, July 4th, my husband and I went into the store to purchase a leather sofa and loveseat. When we went in to look around, the two people at the desk never came to us to see if we needed any help. They just stood behind the desk talking about direction in Brooklyn. Now, I understand why the store is never busy. You hire people that just don't care about making money, only about making a love connection and making googly eyes at each other. So, we went to another location in Brooklyn to purchase the furniture. To be exact, the location is on Kings Highway at 2078 Coney Island Ave. The two men were very helpful.

I placed a request for my refund on 06/02/2009. As per the manager Renee, the refund should be returned within 10 to 14 days. Then I was told by Kimberly, an employee, that it would take anywhere up to 30 days. My receipt number is ** in the amount $59.00. I would like this matter handled quickly.

I purchased a sofa from Jennifer Convertibles and it was delivered to me last Sunday, June 7, 2009. The salesman sold me a set of sheets at the time of purchase. My husband was upset with me because the sheets cost too much. I like to return them and get credit for them but the store does not want to let me return them. I did not even open the package.

We do not use the sofa for sleeping except if someone comes to visit, which is maybe once a year. Please let me return the sheets. We can not afford to buy sheets for $70. We are senior citizens on a fixed income and can not afford these sheets. Thank you very much for your help.

I went into the showroom and found a brown double reclining sofa that I liked. I told the saleswoman Betty that I liked it, but I did not have money at that moment and I will come back when I did. The next time I went back, I placed an order for this sofa and was ready to pay the full balance on the spot. The sofa was $699 and I bought the protection plan. After finding out that the sofa was not available right away and would be delivered 5 weeks later, I decided to pay half there and the rest later. I made three different payments on this sofa and had never once paid much attention as to the amount I paid in total.

The day finally comes and I get a sofa delivered. They set it up and to my surprise; this was not the sofa I ordered. I compare my receipt with the deliveryman's and it is the same sofa. I called the showroom and talked to the saleslady and told her this is not the sofa I ordered. She argued with me that this is the one I paid for and she was not wrong on that. I did pay for this sofa and I paid less than the sofa I thought I was getting. I told her there was a mistake and she said, "Oh, well the sofa you wanted was more money, so she gave me this one because she thought I couldn't afford the one I wanted." I told her I will pay the difference that I have the money. She first told me is will be about $200 more. Then the more she talks it goes up to $300 more.

I then went into the store to talk with her in person and she would not talk to me. She pawned me off on a different guy. This guy told me it was my fault that I did not look at my receipt. That I can admit, it was partly my fault for not reviewing the receipt 100%. I again agreed to pay the difference which then went up to $400. But now on top of pretty much calling me ignorant and not seeing any fault in the saleswoman, he tells me I will have to pay the $100 delivery fee again.

When I tell him I want my money back then, he tells me I will have to pay 10% restocking. And even then, he tells me he will have to talk to the main office and get back to me. I wait 3 days for him to call me back with the same info. I got the number for a supervisor, which I was told is only a voice mail and not a live person. I left 2 messages and to this day, I have not gotten a call back. I will never use this company again and would never recommend them to anybody. They have the worst customer relations I have ever seen.

I purschased a three piece sofabed set in December. In January I noticed the arms were sinking, the backs were uncomfortable, the cushions began to sink, the sofa bed was squeaking everytime we sat on the couch. The cushions seem not to be the right fit for the couch. I called and filed a complaint in January. Someone was scheduled to visit and take a look at the coach pn January 23rd that appointment was canceled and they arrived in February. The service guy in February said they may be ordering new cushions for us.

We waited and informed Jennifer Convertiblles when the new cushions arrived. They came changed the cushions and stuffed the couches because they were understuffed. Several weeks later the cushions began to sink again and ebeything else stood the same. We called and complained agian they sent another service guy out. He took some of the stuffing out of the chair and wrote another report to have the couches serviced again. I am fed up with the service men and Jennifer Convertibles. All of the above problems continue and have not been solved.

It's obvious the couches are poorly contsructed. I no longer need sericve but new couches that we can enjoy. Jenifer Convertibles just sends out the service men they fail to understand the problem still exist they are wasting my time and their money. I need new couches. I have on numerous occassiones explianed to the Customer Claim Cemter that they need to redund the money so that we may be able to buy a couch set that will be durable and comfortable. I have purchsed from Jennifer's in the past and have never experienced these issues. I had couches that lastest ten years and got rid of them not because they were broken but old and boring.

I WAS a Jennifer Convertibles salesperson as well as mngr. I know first hand what ALL of these people have had to endure, trying to get someone out to their homes to fix/correct or repair their furniture. In the begining, I saw most of these complaints as normal customers. Believing that they had every right to condemn anyone who did NOT do their bidding. Usually with threats. Thats what MOST customers leave out of their complaints. They make it seem as if they were total peaches through out the entire procress.

Suffice it to say. After working for the company over One Year. And being a mngr with in that time. I know that Jennifer Convertibles is totally Un-Ethical. That does not extend to EVERY Employee. But Corporate Headquearters and District Mngr's and Regional Mngr's are ALL really borderline thieves! Heavey language to be sure.

The Upolstery Guarantee is good in Theory. But in REALITY is a SCAM!

If you as a customer need the "protection" of US Shield. You are screwed. I often received customer complaints. On average EVERYDAY!! Through out the day. As a manager of a store. You have NO CONTROL over what corporate offices do or deem necessary. After 1.5 yrs of working for Jennifer Convertibles, I was done.

To add insult to injury. ALL Jennifer Convertible employees have "NO Breaks" None. No Lunch breaks. No 15 Minute breaks. Nothing. ALL EMployees work 12 HOUR DAYS. Period. My average work week was anywhere from 50+hours too 74 HOURS in One week. With NO lunch break or even a 15 minute break. You are NOT Allowed to leave the store. If you do, you may be in their view right to fire.

Now I know some people reading this will un-doubtedly see me as a disgrunted ex employee and that is fine. I am telling the truth. I never not once called in for a sick day,. I was a model employee until I left. I never stole/lied or cheated anyone.

I have been thinking of filing a labor suit against the company. But refuse as yet to do so. Mainly because of my upbringing. That MOST lawsuits are frivaliss. However, everytime I think of working there it makes me disgusted. Jennifer Convertibles is right up there with Wal-Mart.

Do NOT BUY ANYTHING from Jennifer COnvertibles. Their policies are in place to take your money. And not provide any services. Period.

And believe me their employees are not the thieves. It is the Company. Corporate Offices who are. 95% of the company TODAY makes LESS than 1200.00 a month for 50+hours a week! And NO breaks. No 401K. No Health Benefits. No Nothing!!

note the sofabed spring & mattress were of such poor quality that we were simply never able to use that feature. Lends credence to & is consistent with the NJ & NY AG suits against jennifer convertibles in addition to the plethora of consumer complaints I see on the internet (including allegations that leather isn't italian after all).

I purchased a couch from Jennifer convertables on 4/14/09 which was delivered to my home on 4/18/09, The couch delivered was not the color I purchased. Regretably,I was not home at the time it was delivered otherwise I would have sent it back on the spot, I immediatly called the store and advised them of the problem, I spoke to Lou who told me to come into the store the following day, which we did,

My husband and I spoke to the store Mgr. Todd he said we need to bring in a pillow to prove to him that the color was wrong, I was shoched since I was not told that on the phone when I called the day before and a model of the exact couch delivered was sitting in the showroom and it was clearly not grey. I explained to Todd that a gold couch was not what we purshased and pointed out that my sales receipt states grey and the couch was clearly not grey, My husband suggested we select a different couch we saw in the showroom which was $200.00 more and were willing to pay the differenc, However we were told by Todd that selecting a different couch was not an option and basicly we are stuck with a couch we did not want,

I asked him for a refund, I have the right to a refund within 7 days of delivery, He became very rude and walked away from us and said he was done. Outraged by his treatment I made an on line complaint to Jennifer convertables Corp. and called the following day, I spoke with a rep. who assured me that I should not have a problem resolving this issue and gave me the name Eric who is the General Manger,

I have left several voice mail messages on 4/20, 4/21,& 4/22.to date I have had no response. I have no intension of simply going away, I have done reserch on this company and come to find out that this is a common practice, which is so outragous,I work as a paralegal for an attorney and if need be I will take legal action. Currently we are unable to use the playroom we spend 8,000.00 constructing becasue we have a couch we want to return sitting in the cenetr if the room.

My girlfriend and I had just purchased our new home. We decided to get a sectional chaise from jennifer Convertables in San Marcos. Even though we knew better, the price was beautiful. We opted to pick up the sofa from the warehouse in Ontario, intstead of delivery because we were in the process of remodeling, and didn't have a set time we needed the couch. Just wanted ready to go when we needed it, also $185 bucks delivery? wow! So we pick up the sectional, put it in the garage, never taken out of factory packaging. Remodel is done, we bring the boxes in, open the first one up and, It's dirty! I don't think it is going to be that big of a deal, I work in the same type of business, I will call Jennifer convertables, let them know the problem, exchange this dirty couch for a clean one, and everyone will be happy. I was wrong.

My girlfriends mother and I drove out to San Marcos Jennifer to see what can be done. Everything is my fault, I should have opened the boxes at the warehouse, in theback of my truck, 100 miles away on the freeway from my house, because smart people would have opened them there. I have never had an uneducated 20 year old pregnant smoker belittle me. I was taken aback, This is not how things are supposed to operate. Fed up with her tantrum, I asked to speak with a manager, of course there is not one available. So I ask to speak to a General Manager, and I am told he is to busy for this, she is apparently texting him back and forth. I ask for his name and number, cant give me that information. Corporate number? why don't you try google? wow!

So I did do some googleing, and found that the Jennifer Convertable website is 100% nonsense, I also found a lot of complaints, that I wish i would of knew about beforehand. I did research some more, and looked them up by the stock exchange index. Found a corporate number, finally made my way through the labrynth of press 1 for this and 2 for that, to find myself speaking to 1 of the 2 customer service agents, Pamela, extremely rude, condescending, and would not let me speak, everytime I tried she would raise her voice louder after a minute of just asking for a supervisor, she hung up on me.

I called back and talked to the other agent. Tim, a little nicer, but he informed me that since it was the Thursday before Easter, The supervisor is of course on vacation and she will call me back on Tuesday. no Call now on Thursday. Absolutely no Company integrity, that's all I really have to say. When I do have freetime, and in the area, I will stand out side their front doors, and let everyone walking in what kind of business they are.

Time, patience, days off fo work to drive. (only pick up at warehouse is on wednesdays between 8am and 12 pm.)

I should have known better to buy from a company that has no reachable Customer Service Department, saleman at the store I visited do not know how to give directions, their store telephone number in directory assistance is a fax line, and no maps to get there either. Well, I went to the store to purchase 2 recliners. i put half down because I did not bring that much cash that day, and actually had intended to buy what I saw I wanted and I thought you could take it home the same day. Well, unless it was going to be a special design, that should have been a CLUE as well.

I paid half down, and used my credit card to pay. The order was written up for that amount. When I arrived home that night, I happened to look at my account online, and I almost fell out of my chair. The saleman had charged my card 6 TIMES the actual amount that was written on my order! When I called the store after notifying my bank, the manager of the store said that it was an Honest Mistake? How is that possible 6X the actual amount?

Looks like to me someone is padding their pockets for commission. Not on my account. Won't happen. Then I called their clandestine corporate office, got a general mailbox. This has never happened to me in my life, I will NEVER go back there if the furniture is reduced to two pennies. Disorganized, fraudulent, unethical and unprofessional. Now can someone TOP THIS?

well first I went to this store and purchased a sofa bed set that had five pieces to it, when I got home I realized that there was only room in my livingroom for the sofa. I called the company to let them know,they said the order was already on the truck, it was two days after I made this order. They said that when the truck come for me to only except the sofa and pay the balance and I would get a refund for the things I didnt get. When the truck came it ONLY had the sofa and I couldnt get that unless I paid the balance which I did.

NOW I have called the store and spoke to the manager,a salesperson and the person who sold me the sofa, I was promise my balance back serveral times, but I still have yet to get anything back. I purchased this sofa 2-1-09 my delivery date was 2-6-09. Also this sofa has a very bad smell that I cant get rid of. Can you please help me with this matter. Thank You. A VERY UNHAPPY CONSUMER.

I ordered the duel reclining sofa on 6/10/08. It was delivered on 9/28/08. In the middle of November the left side would not open and the right side would no close. I contacted Jennifer Convertable and around 12/16 or 12/17 a man came and said he whould have to order parts.

On 1/5/09 I called Jennifer Convertable and they informed me that I should received the parts between 2/17-20. On 2/20 I called and was informed that it was just being shipped on 2/20 and told me to call back in a week if I did not receive the parts. Today I called them and they told me it would be another two weeks before I received the part. I asked for a refund or exchange and they informed me that since the sofa is fixable I could get neither.

I have my daughters wedding in 30 days and I can't have a broken sofa.

I purchased a couch that was delivered broken. They said I needed to give them one opportunity to fix it. I waited weeks for a part to show, then weeks for an appt for their guy to come and tell me it was the wrong part, but now I have to dispose of the wrong part, which I have to pay for because it a big box and I pay for garbage pick up. So they tell me they will order a new couch.

Weeks go by, no one has ordered anything. So I ask if I can pick something else because the couch was uncomfortable and nothing has been ordered anyway. It took about a month for each employee to decide how much more money it would be. I was told $200, then $300, then $400 due to commission, which they already made the first time. So I waited 90 days after they decided it would be an even exchange and STILL nothing was ordered. I told them at that point I wanted my money back. Regional mgr. said the conversation could end in one of 2 ways, her taking a motrin and me getting a new couch, or me refusing. I asked if there was someone above her to speak to, she said she is as high as it goes, there is no one above her that could help me.

I am now disputing this charge with my credit card company, and am ready to take them to small claims court. I spent 962.00 on a couch that is broken. I am single and live by myself and cant afford to buy an additional couch, so I am forced to sit on a broken couch. I am out almost 1000.00 and have back pain from this broken piece of furniture. In addition, I have to pay to dispose of the wrong part that they sent and wouldnt take with them.

I soon found a couch that I liked very much. The price tag read $499.99 It seemed like a good value, well built, and covered in a high quality micro fiber fabric. It was extremely comfortable, and offered dual recliners.

It was in fact, exactly what I had been looking for and not finding after many visits to many stores. I've since learned that it is called "the Maverick".

Despite my enthusiasm, Deb immediately showed me a matching recliner in a different fabric, and said that I could have the sofa in that fabric for a hundred dollars less. Since I had not objected to the price, I was somewhat confused by this. At the very least, it seemed like poor salesmanship. While I was pondering my personal economic issues, Deb suggested that I buy the lifetime maintenance package for 99.99, in case the sofa was ever damaged. I indicated that I didn't feel this was wise, as I have no children or pets. She persisted in pushing the protection package until I became somewhat adament. She then suggested that I have it delivered for an additional 89.99, stressing that if there was a problem such as damage to the item, that it would be handled with no questions or cost to me. I told her that I had a van, and a friend to help me, and since that backs of the sofa were removable, it would be no problem to pick it up at the store.

I went back to the store today (Feb 9)
and examined the couch more thoroughly.
My initial impression that it was well built seemed to be confirmed. While I was doing this, another person (Jeff?)
approached, and asked if he could help me. I told him that I had been in previously and spoke with Deb. I said I really liked this couch, and that I was ready to purchase it for $500.00. He then mentioned the 50.00 pck up charge. I said I objected to that, that this was part of their cost of doing business, and should be considered when pricing their merchandise. He continued to defend his policy, which I said was at the very least unethical, and bordering on false advertising. I also mentioned the fact that I hadn't been too pleased with the way I had been treated by Deb. I said that I would have been glad to pay 549.99 for the couch if that had been the price initially indicated, but didn't really care for the way they did business, and left the store. I am so glad to have found this website. I feel bad for the people that have paid out considerable sums of money and either not received the products they ordered, or received

them in damaged condition, and gotten no compensation.

I have to complain about two issues: 1. I left massages through their online customer service website a few weeks ago. Nobody ever got back to me regarding my issue. 2. Then, I called 800- and ask for how to arrange a cleaning. A guy named John told me that normal cleaning is not included in the plan I bought. OK, maybe, just maybe, I didn't read the paperwork clearly. However, when I bought this plan, I was told that I can have my sofa cleaned any time and in any case I want. Right now, I am told I cannot! They are basicly cheating and stealing money from customers. Having searched online, I saw many ppl had similar experience as me.

I went into the store as listed above to purchase a sleeper sofa, chair ottoman. The sofa I sat on has different pillows than the one I received. I am unable to use my sleeper sofa due to the flat pillows. It is hard for me to sit on the sofa, because I cannot get up (my back now hurts). I have called the corporate office to have my pillows replaced. As of this date, not one representative has returned my calls. Not the tech, the manager, or anyone else.

I wish I never purchased anything from this so-called furniture store. I am going to tell everyone I know not to shop at Jennifer Convertibles!!! This store should be shut-down, and you better believe I am going to try to do just that!

I helped my 87 year old mother purchase a sofa from JC on October 16, 2008. 2-4 weeks before it ready. The salesman (Donald) put a pickup date of November 20, 2008 on the ticket. The only pickup time is on Thursdays 11-4. One day a week for 5 hours. On the Pre-Pick-up Information Guide states that your salesperson will call you imediately upon reciept of your furniture and schedule you for pickup. I was waiting for a phone call - none was made - therefore I missed the pickup date.

I called the store about the first week in December to get another pickup date, she said call the warehouse, then the warehouse said call the store. I called the store and was given another pickup date of December 18, 2008. I made arrangements to get the old sofa moved out and the new sofa in. When my husband arrived on the 18th at the warehouse to pickup the sofa he was told that the sofa had been sent back to North Carolina. I immediately called the store and they said they will look into it and get back to me.

On December 24, 2008 i call the store again and was told the same thing. So here it is January 5, 2009, and i still have not recieved a call. I went by the store today Jan,5. and spoke with Jackie (Store Manager) and explained what happened and she said it was my fault for not calling the store on Nov, 21. the day after the original pickup date. I then explained to her that I call and got a new pickup date and the sofa had been returned.

She was very confrontational and insinuated that I could be just saying that Dec 18 was the new delivery date(which I wrote on the reciept after getting that date) and I could just be saying we went to pickup on Dec 18th. I said are you calling me a liar? She said no that's what you said. Needless to say things did not go so well after that. She wrote the corporate number on a card and held it out for me and then complained that I had Snatched it out of her hand. I have also written emails on two other occasions. Still no answer. The website does not have corporate phone numbers. How can I either get the sofa or get money back?

I visited the store on December 7th with the intention of purchasing a sectional sofa for my daughter and son in law. After picking out a model, we spoke to the sales person and explained the sale would only be highly contigent upon the ability to get the sofa before Christmas. The salesman checked and said the earliest date for delivery would be December 19th. We agreed but then he said the only way I could lock in the date would be to put a minimum 50% deposit. I then gave him my check card and stressed we would cancel the sale if this did not go through.

He processed the deposit at the tune of $662.00. He then looks at the computer and says something went wrong and the earliest we could get deliver would be January 6th. I then said to cancel the sale. He said he would but I he could not process the credit because a 'manager' was not present and I would have to wait until the next day. The next day, December 8th, I called the store and talked to the manager. She said she would cancel the sale but my account would not be credited for 7 to 10 days! It is December 15th and Jennifer Convertibles STILL has not credit my account the $662.00!!!

June2007 I purchase a couch,chair and recliner the day it was delivered I was not happy with the couch,I called them, a month later they send some one out,all he did was taken pictures,I did not get a call,I had to call them, they said it was nothing wrong with the couch,this went on for months with the same result.Then the spring on the recliner broke 4 times, the leg on the chair broke, they did repair those after all the inconvenience I had to go though.

My Attorney send letters,they did not respond.After over a year on October 27,2008 I filed a Small Claim Hearing. When they received the papers I received a call from Michael wonted to settle out of court.They picked up the three pieces today, and will refund all of my money,court cost,and gas money.I am writing this to let others know some thing can be done to show Jennifer Convertible they have to stop taking advanage of people.

I picked out several pieces at the showroom, after finding out about all of their hidden costs I still foolishly continued on with the transaction. At the very end, after taking up my entire afternoon it was found out that I cant actually buy their furniture. Even after I pay to have their merchandise shipping to the city where their own showroom is, I live just one mile outside of there delivery range.

I was outraged, I was going to pay two delivery charges since they were out of stock on one of the pieces, I was going to pay for delivery that I didnt even want because I have a truck and would have picked it up myself, I was going to pay a premium of 200 extra dollars to get the chair to match the couch, even though is comes in both colors, the color I wanted for some reason was 200 dollars more.

Even after all of that silliness, we discovered that I cannot even buy their furniture because I live one mile out of range. Unbelievable! I feel so fortunate that I could not complete the sale. Who knew you would have to google a furntiture company that advertises routinely on TV, newpapers and magazines. I cannot believe the better business people let them stay in business. Someone was looking out for me that day!

Salesman made a mistake on my order and I got the wrong furniture. On the 28th of July I walked into the Jennifer Convertibles retail in Westport, CT for the first time and I was approached by the salesman Steve, I sat on the sofa I loved and decided to leave a deposit on it the same day. I was brought to the desk where he drew the purcharse order for a grand total of $2204.I paid a deposit in the amount of $1200. On the scheduled day, the delivery crew brought to my home a different set of sofas and deffective coffee table set.

I immediately called the store and the manager Mike told me that is not a big deal and that once would figured out the difference an exchange would be made. I was outraged. so I signed on the delivery sheet WRONG ORDER. The crew told me that this sort of things happen often and they would make the exchange for the one I actualy brought. My husband went to the store, and the salesman admitted to his confusion AS HE WROTE THE ORDER AND CHARGED ME FOR THE WRONG SOFA...He said that he could take it back or exchange ,but we had to pay a difference of about $700 for the sofa we wanted ,or better for the only one we purchased.

My husband did not want to pay at the beginning wich was only fair and nothing was done,so we decided to take a chair off the order so we did not have to pay so much money on top of everything. They tould my husband that it had to be aproved by the headquarters and we were waiting for the decision ...many days past by and nothing, we were calling them all the time and the answer of the salesman was I did not have time today, and next day was they did not reply the e-mail ,following week I am waiting for the headquarter's decision.

then we saw that it was not a pretty situation and decided to record the calls to be safe and have how to prove that the salesman made a mistake and he did not wanted to addimit to his superiors, because the e-mail we got from the headquarters was just saying that I signed the order and I had to pay a 30% fee to return the items and the only way they would waive that is if STEVE tell then that he made a mistake! IT NEVER HANPPENED...On august 30th steve called saying that WE HAVE TO PAY 30% and he did not remember making any mistake on the order and nothing else could be done.

We gave the salesman all possible chances do make it right.I agreed on a exchange,I was open to a full return, gave all the time in the world and have until this date of October 1st the unwanted furniture I never asked for taking space of my only living roon .

I cannot sleep right for days . It is a headache and nobody wants to help at Jennifer Convertible in fixing the mistake they made ... I CANNOT TAKE THIS ANYMORE,I just want to return this furniture I never ever wanted it in the fisrt place.

We purchased a Jennifer Convertible on July 4, 2008 that was delivered on Aug. 15th. As soon as the delivery men left, we opened the sleeper. But it wouldn't open completely. We called Jennifer and asked if they would exchange the couch for one that worked. Rita said no, they would send a repair person out to look at it. Tech came on 8-29 looked at couch and left within 15 minutes, said he couldn't fix it but Jennifer would call. (never called)

We called Jennifer on 8-30 talked with Rita. Told her about the visit from Repair tech and would she please just replace the couch. No, she will e mail service dept and call me back.(didn't call back). I called Jennifer on 9-4, Rita tells me she hasn't heard from Service dept and will send another e mail and she will call me on Friday, 9-5. She didn't call, so I called on 9-8, Rita apologized but she sent two emails with no response. and her boss is out of town. Could they just exchange? I plead, no, said she will send another e mail. I told her if I didn't hear from her by Thursday, 9-11, I would call American express to stop payment.

Rita called me on Friday, 9-12 and asked if the repair team called to make appt. for couch repair. I told her that we were pretty fed up with the whole thing and I had already called Amex. about the problem. She apologized again and said she would send an E mail. My husband called Jennifer on Sunday, 9-14 and asked Rita to arrange a pick up of the couch as we are very unsatisfied and want our money back. She said she would send an email. Tuesday, 9-16, I get a call from Lou's Upholstery to arrange to come and fix the couch. I tell him, we want it returned not repaired.

This has gone on too long. In the meantime, my husband called Jennifer headquarters in NY, where they were just rude and uncooperative. This is ridiculous!

We would like Jennifer to pick up the couch and refund our payment of $520.98. We have people who come to stay at our home several times a year and have no where for them to sleep at this time. This has been a huge disappointment and a terrible inconvenience to have to haul out the uncomfortable folding beds from storage and put them away every time someone visits us. Luckily, American Express was very interested and they are investigating the matter. Thank you.

I was checking out a floor model of a couch and noticed that the price tag contained in the laminated plastic sleeve stated its price, and in finer print, that Jennifer Convertibles was able to deliver furniture, INCLUDING floor samples, or that you had to pick it up yourself within 7 days.

I then flagged down a sales associate. I asked him about the sofa of interest, and asked when he would deliver it. The associate said that they do NOT deliver floor models. I went back to the couch, reread the printed tag in the plastic sleeve, took a clear picture of it on my camera phone, and then called him over to show him. He read the tag, then actually pulled the tag out of the sleeve and ripped it up, while saying that it was an accident that that got in there in the first place, and they only deliver floor models on the east coast stores.

Regardless of whether that is true or not, when something is advertised in print like that, the store has to honor it. But even if I had pursued the issue and gotten him to deliver it, what's the point? Who knows what other shady things they were willing to do. In short, just stay away from Jennifer Convertibles. I tried calling their corporate customer service number, was instructed via voicemail to leave a message (which I did...and several more over the course of the next 2 weeks), and never heard anything from them.

I bought a chair from Jennifer Convertible in November 2007. After paying for the chair I found out it was on back order. I called the store several times inquiring when the chair will be available. I got the same answer they don't know. Finally in February 2008 I was told the chair would be available for pick up in March. Picked up the chair and tried to put it together when I realized I did not have the right screws. An upholsterer hired by Jennifer finally came out and out the chair together. That's when we realized the wood was cracked.

It took Jenifer a month to tell me I could get a replacement. They sent a replacement in May and that was broken also. Its now July 08 and I am still waiting on a replacement chair. I am also unable to speak to anyone of authority at Jennifer. Instead I have to leave voice mail messages or call the store which is of no help to me. There customer service stinks do not buy from Jennifer Convertible.

I have asked for my money back because I no longer want the chair and they have resisted. I have had too many issues with Jennifer that I want tyo sever my relationship with them as soon as possible. I would like my money back for all the aggravation I've been through. I bought this chair in November 07 and I have yet to be able to sit in the chair.

I purchased a couch for my son on Monday. The first day that it could be delivered was 2 1/2 weeks away. Six days after placing the order I called to cancel it as someone gave my son a couch. I was then informed that there is a 30% cancellation charge after 48 hours. I said that the salesman did not mention a return fee, in fact, he just directed my attention to the order number on the receipt and said that I would need that if I had any questions about the order.

The woman that I was talking to about the return directed my attention to the back of the receipt. The back of the receipt is covered in very small print and about 2/3 of the way down the page is the notice about the return policy. I should have been notified about the return policy at the time of purchase. I opened up a credit card with the store to be able to qualify for the 0% financing. The charge for tax and the delivery were charged on the card immediately.

I forfeited the $139.98 that I had already paid on the couch. Mirella (the woman handling the return) said that I would not be charged any more but I won't know until I get the first statement for the credit card.

We bought a leather sofa bed at J.C according to what we saw in the show room. After receiving the sofa and finding out that it was very uncomfortable due to the fact that it made us slide when sitting, we contacted the store salesman who told us there was nothing that could be done about it.

We then decided to go to the store where we tried the exact same sofa to find out that the leather as well as the foam inside the siting pillows were different. Pointing this out to the store salesman and manager didn't make a difference. Then we proceeded to contact the main offices and after so many attempts to get results I got a hold of a supervisor who again said nothing could be done. I mentioned to her that we were not trying to get our money back and were willing to buy a higher and better quality sofa bed. That didn't mean anything to her but she decided to send a specialist. The specialist decided to send us better foam.

We received the foam yesterday to find out that is worse and bigger and it doesn't even fit in the sitting bags. I talked to the manager (Customer service) and explained to her that business-wise it is not good for them to have unhappy customers because unhappy customers will never give a good report to their friends and a acquaintances. That meant to her nothing. Then I told her she wasn't giving me any choice but to report to Consumer affairs. She said Go ahead.

First of all we can not sit in this sofa at all. if we do, we sweat and slide. Secondly we have not option but to sell it at a financial lost.

My husband and I paid in full for one of the microfiber loveseats ($299 plus tax and $90 delivery) on May 26, 2008. The delivery men showed up on June 29 without calling us to inform of us the delivery window time as we were told we would be. Then, when they did show up, they opened the crate and said the loveseat was damaged. We told them we did not want the damaged loveseat and to take it back. The delivery man called someone on his cell phone who then spoke with me and said the store would contact us regarding a second delivery of a new, undamaged loveseat.

The store never called, and we, as the customers, had to handle all the follow up. My husband made several attempts with our salesperson, Steve, to have a new loveseat delivered to no avail. He avoided returning his phone calls and at other times would say he would call him back in 5 minutes and then not. Steve also kept telling him he was looking for a loveseat available in the area (after we had been told the loveseats were all available and not on any sort of backorder on the day of purchase).

After two weeks of being jerked around, we told him that since it was clear he wouldn't be able to deliver a loveseat, we wanted to cancel our order and have a FULL refund credited to the credit card. He made silly excuses that he didn't have the authority to do a refund, but we finally convinced he had better start the process to initiate one. He even tried to tell us to contact another telephone number to arrange the refund. We explained to him that HE would be making phone call, not us.

I'll be checking the account balance soon, and if the refund hasn't cleared within 5 days of our demand, I will file a dispute and send my credit card company after him. Other sofa buyers beware of Jennifer Convertibles! Note also, that you may have a 2-month time limit from the date of your purchase within which to dispute the charge, so BE SURE you either have a peice of furniture or a refund before the 60 days passes.

Deceptive Sale! I purchased a Trina sectional sofa at the end of April 2008. My purchase was made after careful thought and multiple trips to the store on Walnut Street in Philadelphia. I inquired about the financing options more than once. EACH TIME I was told I can either finance for 3 months with 0% interest OR I can do the 3 year EZ Payment Plan at 2%. What the salesperson/manager of this store FAILED to tell me that the 2% interest charge is MONTHLY and that it is actually 23.99%!!

I called the manager to tell her that she lied to me and to remediate this situation, all I ask is to be placed on the 3 month 0% interest plan. She said she will call HQ to inquire and she would call me back. She never called back. I called her to find out what happened and she told me that there is nothing she can do. I have emailed customer care TWICE since there is no telephone number. The first email I sent was on June 11, 2008--TWO WEEKS ago. I just sent the second email today blasting them for their unprofessionalism. I would NEVER EVER do business with this company ever again.

I purchase an extended warranty for my furniture that was purchased at Jennifer Convertible. When the furniture was delivered it had scratches on it I reported the damage to the Deandre, Store Manager at Forestville location and I wrote it on the reciept. The Deandre told me that they could take of the damage. They never took care of the damage instead they said the scratches were caused by an animal when that is how it was delivered to me. I emailed and called them for a year before they denied my claim.

Again my furniture was damaged in December 2007 it took them a month to come out to my home to inspect the furniture. Jennifer Leather sent a company out to my home in January 2008 after I had continued to call and email them for a month. The company that they had sent out Jennifer Leather had forgotten who it was and had to send out another company in May of 2008 in between this time I continued to call and email them regarding this. In June of 2008 they denied my claim saying the the rip was too long. It took them 5 month to get out to my house I had no other furniture to use therefore we had to continue to use the loveseat that was ripped but we covered it up trying to hide the rip. Even after the denial I contacted them and they just ignored my claim they refuse to look at the rip of my arm chair they just completely overlooked that.

At one time Deandre the manager at the Forestville location said that they were going to replace my furniture and give me store credit then after they tried to give me less money than what I paid for my furniture he said that it was another person with the last name Harris that was entitled to the credit of $1500. I have written to the Better Business Bureau and the contacted Jennifer Leather but they didn't respond back to BBB.

I am not able to use my furniture and the end result I may have to purchase more furniture which will cause a financial strain on me.

My husband and I purchased a sofa on 4-22-07. After about a month we both noticed that it felt like we were being pushed off the sofa. We went back to the store and tried the model and it was ok. The sales person gave us a number to call and have someone come out and look at the sofa. I called and made an appointment but because I needed a saturday I had to waite until Sept.22,2007. The tech said he had to order parts and when they came in (delivered to our house)he would be back. He came back and tour apart the whole sofa but only fixed one cushion. That was all they had sent.So he needed to reorder the other two cushions and come back.

He did come back Nov1 2007. Made a big mess was here for hours and replaced two of the cushions but would not fix the one he had already done even thou it was now back to the way it was before he started. We called again and told them that it was still not fixed and something needed to be done. They wanted to come out a third time and take apart the sof again. I told them it was getting worse and that it could not be good to keep taking it apart. Now the leather is wrinkled and the cushions are all beaten down.

This sofa cost us $920.18. We do not make a lot of money and this is alot to us. We can not sit on the sofa because it hurts our backs.

Abai measured the three pieces of furniture for me and wrote down the sizes so I could confirm they fit into my space, which they did. I asked again what was included in the set because the price seemed so good, and he again assured me that the set included the couch, loveseat and chair with "Free tables & lamps thrown in for this good sale." He also told me the prices were so low because it was an overstocked item they wanted to clear out.

After setting up the order Abai told me it would take about 2-3 weeks for delivery. Then he changed it to 4 weeks, which was ok but I didn't see why something so incredibly overstocked should take a month to deliver from their LA warehouse. I was also shocked at how much delivery costs and that he kept trying to add the fabric protection plan. I finally got him to take that off my order. He wrote down that it was "set" and the total amount, which I signed for. A few days later Abai called to tell me delivery would take 6-8 weeks which infuriated me but, like so many others on this site, I was stuck because I didn't want to lose the 30% cancelation fee. So I agreed.

After 6 weeks I called to check on the status because I was hoping my furniture was in. He told me to stop calling (even though it was my first call) and that he would call me when it was ready for delivery. I was a little ticked by my husband calmed me down. Two weeks later, still no call. I called to inquire about delivery again, and Abai was rude but did tell me that it would come Sunday, May 11th or Mother's Day. Thankfully my mom doesn't live anywhere nearby, so we didn't have any plans other than church which my husband had to skip to accept delivery. They did not call on Saturday, May 10th to tell us our delivery window and were rude when my husband went to the store while he was out to ask about what the delivery time frame was. The told us 1-5pm, which was fine.

The next day, on 5/11/08 the delivery guy showed up and rang the doorbell and began bringing in the furntiure. They were very cold and rude (probably efficient in their minds) and handled our furniture in a very rough manner. It is amazing to me that my furniture is not all damaged like so many other people. When they were bringing in the couch and chair then started to assemble it, I asked about my loveseat. The two delivery men were confused and one told me that I had not ordered/received a loveseat. I told him I had and that Abai told me it was coming, I measured it to fit, etc.

They kept telling me no, so I called the store number listed on my receipt/order form. I told the lady who answered my problem and she put me in contact with Abai. Abai told me that it was my word against his and he never said that the set came with a loveseat. I told him it did and it was not just my word but also my husband who was there when I ordered. He told me it was too bad and that I couldn't return it, I could not get a loveseat, and I was lying. I was furious at this point and asked to speak with a manager. Abai claimed he was the manager so I asked for the regional manager's contact information.

Abai gave me a phone number that led me to a voicemail box for Jennifer's Convertibles. There was an option to look up a person's name in the directory but the directory worked using last names and Abai had only told me the regional manager's first name, Nemal. I was so angry and hung up the phone, and complained to my husband about it. The deliver guy asked who I was trying to call and I said Amal, the regional manager. He corrected me saying the manager's name was Nemal Silba.

I called back and tried to use the directory but it said no one with SIL as the beginning of their last name excited. I tried NEM just in case and that didn't work either. I thought about calling back to the store but speaking with Abai for 15 minutes had done nothing but infuriate me and waste time and energy.

I was a bit worried about buying my first "real" furniture after college and I really need more than just a couch for seating. My living room looks empty without the added loveseat and now I can't get one to match the style of the set I purchased. Abai lied to me in the showroom, he lied on the phone and he misdirected me for help. I submitted a complaint on their website but don't expect a response.

I will never buy from this place again and I strongly urge ANYONE interested in Jennifer's Convertibles to save their money and go elsewhere. You may save $100 here but you will pay dearly in the end. It is worth it to invest in a better store/brand. I will never use this store again and will definitely tell my friends and family. I will also do more research on who I deal with next time, because if I had heard some of your stories before I got into this mess I would have turned my back. I also feel like I got off a little easy compared to some stories here.

Oh and those "free" tables and hideously ugly lamps? They were not free at all, rather they were $100. Sure $100 isn't a ton of money, but it's $100 I could have spent on a new light fixture, area rug, or loveseat! I didn't want the tables and I told Abai the tables/lamps did not matter to me as I would not be using them in my living room/house. I didn't want them and he could take them off, but he lied again saying, "Oh don't worry it's free, you can just give away or sell on Craig's List, don't worry.

Free is ok, ok because free, so you enjoy free tables!" Free my foot. The only thing you get from these people are lies and deceit. Personal loss/suffering because I can't find a loveseat to match the style of the sofa I purchased, I feel harassed by the sales people and entire team at Jennifer's Convertibles, plus the $100 charge for tables/lamps I did not want.

I saw a ad on TV and also a promotional flyer for a duel recliner sofa for $399.00, this ad has been forever, and finally I went down to look at the sofa. It was really nice and I was going to buy it. When the sales lady went to look, they had NONE in stock and said it would take 4-6 weeks for delivery, but I should pay for it now. She did however try to sell me the same sofa in leather for $699.00. Right away I knew this was bait and switch. I asked about another promotional offer, and of course they did not have that item either. I was also told delivery was $75.00 for one piece and then $150.00 for two items, WHAT A SCAM.

We purchased our sofa set at Jennifer Convertibles at their Flushing store, and they were delivered to our house on Friday 1/11/08. These sofas are NOT the correct set; they are different than the one we ordered. Before we purchased, we visited 4 showrooms (NY on 23rd St., Carle Place, Elmhurst & Flushing). All salespeople told us the seat cushions are sewn-in when you buy a sofa. Only when you buy a sofa-bed, the seat cushions come loose. However, on the sofas (sofa, loveseat and chair) that we received, all seat cushions are loose. In addition, there are numerous scratches, rips and stains all over the sofas. Also, the sofas are 2-inches higher than the ones we sat on in all showrooms. The delivery people told us to call the customer service, 1-800-371-6111, to report the problems. They would not take them back.

After we got the wrong sofas at home, we went to the showrooms (NY on 23rd St., Carle Place and Flushing) again to check. We saw all the seat cushions are sewen-in and are 2-inches lower. We asked the salespersons at 23rd St. and Carle Place; they told us that our understanding is correct that the seat cushions should be sewn-in. The local store will not take care of any inquires, exchanges or refunds. We were told to call the customer service (1-800-371-6111) for any kind of issues. We called them on Monday morning, 1/14/08, and they refused to exchange the sofa set for us. The customer service turned around and said the local store manager has to decide.

But the store manager at the Flushing store now told us a complete opposite story, and he was very rude. He made up a different story to cover himself. He said he never told us the seat cushions are sewn-in, which is a lie. All the other salespeople at the other stores can prove that he is lying. How can they advertise an item and it is the same in all their showrooms, but send to customers something totally different and say this is the way it is? This is obviously a case of Bait & Switch. We are very dissatisfied with the sofas because this is NOT the set we ordered. Please help us to get a FULL refund from Jennifer Convertibles and ask them to come to take away the wrong and defective sofas. Thanks.

I went to Jennifer Convertibles to buy a sofabed and did so, with a 100 dollar protection plan. The sofabed arrived two weeks later, and the mattress could not be opened, it was defective. I had to wait another two weeks before they sent somebody out to fix it. They fixed it with used parts that had broken springs, which I've kept as proof. Then I tried sleeping on the mattress. The springs were so close to the surface that I could not sleep on them a single night.

So I went into the store and decided to upgrade to the air mattress. I was told that it was a good long term solution by the salesmen, at the reasonable price of 300 dollars, 30 dollar delivery charge. So I bought it, and when it arrived, the latch to the air mechanism would not stay closed which prevented the entire mattress from being inflated and holding its air. So at this point, I decided I wanted to pursue a refund on the mattress. I could live with just having a couch for 500 dollars, but to have paid another 300+ for a non-working air mattress was too much. I called, and spoke to someone other than Elliott, a manager named Brett. Brett assured me that he would talk to his supervisor about a refund, and so I waited to hear back from him for three weeks. Today I went in to see if he was there. I ran into Elliott, the original salesman. Elliott informed me that Brett's father died in a car crash, and his mother was being airlifted to a hospital, that Brett would not be available for quite some time. Seeing how Elliott probably made commission off my sale, it was a mistake for me to deal with him regarding a refund. I don't know what to do now. I have a non-functioning mattress that I have no use for. I've been misled to by Elliott, the salesman there to protect his commission.

I've had to spend several weeks sleeping on my living room couch because this new sofabed situation has been dragging on, without a comfortable solution. I've lost 350 dollars on this defective air mattress that they won't take a refund on. At this point, I just want my money back, his is highly stressful, and I'm spending a lot of energy on this that I should be spending on my intense job.

I purchased leather furniture from Jennifer Convertibles approximately 2 1/2 years ago, and I have 3 cushions that have peeled, the seating area of the love seat that's peeled, along with the seams on the single chair. I've called Jennifer Convertible, Customer service; I've written complaints because it's clearly a manufacturer defect, and basically I'm being told that I'm on my own and they won't back up their product. I've even been told that an application for reimbursement of my lifetime guarantee is being shipped and that I no longer had any rights to call customer service. I was spoken to in a disrespectful and a demeaning way.

I'm at a loss. I have damaged merchandise, and I have no way of repairing it; and I feel that Jennifer Convertibles is responsible for the damages of my furniture. I want a resolution to the problem. I want for Jennifer Convertibles to take responsibility for the damaged furniture and to back up their product as well as repair the damages.

On 11-1-07 I purchased a Thomas Black Leather Sofa with a bed enclosed. Jennifer's scheduled the delivery on 11-7-07. When they arrived my daughter noticed that the couch was correct, but it was missing the sofa bed. They took the sofa back and rescheduled the second delivery for 12-21-07. My daughter again had to take off work to accommodate their delivery schedule. (They only deliver 1 day per week to my area.) My daughter thought they delivered the wrong sofa--but after the driver left.

It was wrong again. I have called the manager of the Brea store,and she said they have no sofa to give me and the wait would be 2-3 months. I just want my sofa or my money back in full. I can't believe they don't have my sofa when the Thomas Black Leather sofa was on their flyer when they were telling me about the weight. It is 12-13-07, and I still don't have a sofa. There is no resolution in sight. They did leave a sofa with no bed, but I am afraid I will be held liable when they make the exchange.

I don't have anywhere for guests to sleep during this Christmas season.

We purchased a Jennifer leather living room set. Wood frame broke on the love seat, leather cushion burst open, construction of sofa defective. Called numerous times, sent emails for repairs. After waiting for months for responses and service, my wife emailed customer service to find out when service repairs were going to be done. She was told it would take 10 to 12 weeks because the parts needed for repair were imported. My wife--after paying for this furniture and the treatment and customer service (she keeps finding flaws and defects)--requested a refund. Macarthur took the call and canceled the service call and, said they would call within 5 to 7 days to schedule the furniture to be picked up, and a refund would be sent by mail afterwards. I emailed them again to find out what happened to the furniture pickup and was emailed by Teresa Dilone that I had been misinformed, and I could not get a refund.

I read my guarantee and it does not say that we are not entitled to a refund. It does have a guarantee that certain parts of the furniture would be free of defects--and our furniture is full of them. I stated that I would not like to exchange the furniture for another set because of the customer service and the time you have to wait, let alone to keep calling them to find out when the repairs would get done. I would like the refund on this furniture as my guarantee states. I also purchased the lifetime warranty for the leather protection. Living room set cost $2,107.88 . I would also like to note that our furniture was promised to us 3/21/2007 and did not receive it until three to four weeks later. When we called to find out what happened to our furniture, at first we got no response from customer service, and Steve from the showroom sent copies of emails stating that he tried his best to communicate with customer service. We were finally told that our furniture was imported and that was the delay in delivery. When we again requested our money back and to cancel the order before the delivery, we were still being told that they would not refund our money.

My husband and I purchased a (7)piece living room set (Ssari); and used Jennifer's Lay-a-way plan on 11/19/06. Our balance, as of Sunday, September 2, 2007 was 543.00 on our receipt. We explained that the store computer printout was not accurate account of our payments, and could be considered, as a official record, when it was clearly visable our balance amount. We could not come to any conclusion, so the store manager agreed to notify headquarters or District manager to resolve.

He also added that as-of-today the merchandise has been discontinued, and the only set available with the displace model. I could not understand how was this possible when our purchase was made in 11/19/06. So I got the run away, the store manager (Sam) never identified himself by providing me with his last name to address, him or inquire further over the telephone, but I was as instructed, I faxed him a copy of my receipt, so he could review and make a decision before the COB or by 5:30 pm. We as-to-date are waiting for (Sam) response to resolve this matter. Our purchase price was $2549.35.

On 8/24 after looking for 2 1/2 hours we decide we are going to finance $2300 + worth of merchandise from this location. We pay our deposit of $323.55 and are told that our delivery date would be Saturday 9/01/07. We ask about the life time warranty and what it covers, the lady tells us that she doesn't really know, read the paperwork! How is it that a company can sell something and not know what it covers and what it doesn't cover?

On 8/25 we receive a phone call informing us that the charge for the life time warranty for the furniture was mis-quoted and we will have to pay an additional $70+, in addition 1 of the pieces of furniture is out of stock for 6 weeks so when that piece returns in stock we will have to pay another delivery charge. By the end of the conversation another piece of furniture is out of stock and will return in on 9/3, so we should wait until 9/5 for the delivery or we will pay an additional delivery charge!

On 4/7/2007 we visited their store and decided to purchase a sofa. When we inquired about the warehouse location for pick-up we were told it was only a few offramps away and that we could pick up the sofa when it was ready in about 4 weeks. The sales associate Ric mentioned the Uphosltery shield for the couch and since it was only $90 (the same amount as the delivery fee) we figured we would just pick up the sofa and use those funds to add on this extra service with those funds. 4 weeks later we get a call that the sofa will be available for pick-up but only during a specific 4-hour timeframe each week. Wednesdays from 8-12:00 noon are the only times we can pick this up.

Ric never mentioned this in the conversation nor did he circle this information as he did everything else on our receipts when we asked for the pick-up information. This was a deliberate withholding of information as the business now receives an extra $90 in income because we added Upholstery shield with the funds we thought we were saving.

When I called to complain Ric said he didn't know why anyone would not mention it and when I responded it was you who sold us the couch no response from him other than, a sarcastic..I hope you enjoy your couch.

I purchased a leather couch called the Wrigley Queen Sleeper for my office. As I was in a buying spree for my new office, I did not inspect the quality closely. However, what I do know is that the couch was advertised as a leather couch. When I received it, I noticed that the couch was not leather but pleather - cheap suede covered by a plastic laminate. I called the store, emailed customer service and was reassured on separate occasions that this was a leather couch. I brought one of the pillows to the store where I bought it to speak to the salesperson.

I unzipped the zipper and showed him a section where the laminate had detached from the suede and he told me that he understood my concern but he valued his job and didn't want to lose it - which is understandable. I asked him if the company represents this as leather and he said yes. I asked him if he would have a hard time representing this to potential customers after seeing what he saw and knowing what he now knows and he said yes.

Ultimately, FYI, I went out and purchased a real leather couch. Sure, it cost 3 times more but at least you do no perspire sitting on it nor does it become untouchable due to the heat it collects being by the window as the bogus leather couch is. I have showed this couch to now less than 10 people between people in my office and friends and they have all said that it is obviously not leather. I am still in disbelief that Jennifer Convertibles has misrepresented a plastic couch as leather.

The economical damages are that I have paid over $1000 for a couch that is not being used and more than likely will not be used.

Ad in Saturday's San Jose MercuryNews advertised a sofa-bed for $299.00 we when to the So. San Jose store and the salesman said that the price had gone up to $399....told him he can't do that!

My husband and I recently bought a couch for our NYC studio. When we initially went to Jennifer Convertible in Farmingdale, we sat on a couch that we liked the looks of and it was comfortable. It took about a month to get the couch and in the meantime we were renovating so we hadn't stayed at our apt until last week. We finally arranged our furnature and went to sit down on the couch and it was as hard as a rock. Not just the seat but the back pillows as well. There is no one on earth who would have ordered such an uncomfortable piece of furnature.

We called our salesman and he said that the couch we sat on has been there for three years so that's why it was comfortable. NO ONE told us at the time of purchase that we had to "break in" our couch before it would resemble the couch we THOUGHT we were purchasing. Shouldn't that have been explained to us? I am honestly embarrassed to have any company try to sit on this "rock" in our living room, not to mention our own discomfort.

We then called the California office and they told us that we should have realized that hundreds of people have sat on that couch. In doing some investigations online (which we clearly should have done BEFORE purchasing) we found numerous complaints with the same kind of treatment from everyone from the salesmen to upper management. Elliot Spitzer had also stepped in a few years ago to get these people to step up their ethics but apparently they haven't complied yet.