I went to file my taxes with H&R Block as usual. Because I had cashed in an account that had some stock involved, they had to use a more complicated form, but for the young lady who does my taxes, I know it was not that difficult. Then I found out that when they filed my taxes electronically, someone else who had stolen my social security number had already filed. So the money they charged me for filing electronically went back into my checking account which by the way was 3 times more than my refund was. I think the fees they charge for filing are outrageous! I had to go down to the IRS and re-file a paper form. I think H & R Block should have refunded me the electronic filing fee since it did not go through. The next day, they took the money back out of my account. When I questioned them, they said very sarcastically, "Well, it's not our fault your social security number was stolen, we did our part." Is there no such thing in this world as being compassionate? I really feel they should have given me all or at least part of the fee back because it did not go through.
Consumer Complaints & Reviews
I saw on the internet that H&R Block would do small taxes starting at $275. So since I had a small business, I would try them. My bookkeeper had all the information laid out and went with me to clarify any questions. I was told it was a simple return and had a loss carryover and would owe no taxes. She filed for an extension and apparently laid it aside to take care of others. When it was finished, she billed me $745; $80 for Form 1120, $90 for Form 4562 and $275 for stat Form 600. Since all she did was plug in the numbers from the bookkeeper (and she failed to do a correction that the bookkeeper pointed out to her), I told her that was excessive. She said the fees were set by H&R Block and she had no control over them. The state form is filed out by the software with info directly from the federal info make a $275 fee ridiculous. I will never use them again and won't hesitate to point this out to any other potential client that I know.
My wife and I have been using H&R Block since 2007, but this year has really been the "straw that broke the camel's back". We went in with our 2011 taxes, got a rapid refund and they charged us over 500 dollars for it. Then four weeks later, no money, checked the IRS website and it's being processed. Two more weeks went by and we got a letter from IRS stating that we never filed for 2009. This was true, so why didn't they pick up on that this year or last year even? I mean after all, they're supposed to be the pros, right? Yea, right. Well, anyways to make a long story short, here it is 3 months later. Still, our $3500 is floating around somewhere, and get this. H&R still gets their 500 dollar cut for doing no more than giving me a headache! My co-worker e-filed in February, and got his check within a month, for free. So I hope everyone that decides to go to H&R reads all of these reviews and then do their own taxes. They should be out of business. I don't even see how they can call what they have a business and sleep at night. They are ripping people off and I have had enough. I hope all of you hard workers out there don't get ripped like we did.
After a fairly straightforward tax preparation, involving 4 W2s and the sale of a house, I was presented with a bill for $630 for 70 minutes work. That's more than 50% of my refund. Their website shows reviews and praise, but no place to take my review or express a concern. What a rip off.
We received notice from the IRS regarding our 2009 federal taxes saying we owed $550 additional taxes. We pulled out our 2009 taxes and noticed a mistake was made by the tax preparer. We tracked down the tax preparer as he had since left H&R Block because he felt guilty with the outrageous charges. He wrote a letter stating he made the mistake. We took the complaint to the highest level available to us. They informed us they would not pay because we could not prove that we did not estimate a 1099 amount.
They charged us $643, which really blew us away. It took about 30 minutes to prepare. We were outraged and decided not to use them the following year. The bill would probably have been $1000. We also purchased the Peace of Mind plan, which was another $30. We will never use them again and we will tell all friends, relative and co-workers not to use them.
My husband and I went in to file our taxes with H & R Block. We made an appointment, went in and had to wait 15 minutes because our person was late. Then we get our taxes done, W2's and 1099's. We filed a 1040, not complicated. We spent 1-1/2 hours doing the taxes, not once did they find any extra money for us that they keep showing on their commercials on television. When we got finished, we owed IRS and then we were told it would cost us 510 dollars for their fee. It cost us more to pay them than what we owed IRS. They made a courtesy call to us and I told them that we wouldn't be going back to them because they gouged us.
In late March I knew I was getting close to the deadline to getting my taxes done. For years I have gone to a local CPA business where the preparation has cost me $120-150. I am a single mother, have two children, one job, don't own my house, and have tuition interest. Since I was running late in getting them done, and I know the CPA firm gets busy, I decided to go to H&R Block to get them done. Mistake.
On their wall they have a range of prices and it appeared, with the simplicity of my paperwork, I would be paying approximately $200 or so. Okay. The preparer was very nice and she got through everything and went to get the bill. She brought it back to me and I told her I was very disappointed with the fees and she told me they were close to what other agencies charge. I calmly disputed that with her for a bit and said that I was not prepared to spend that amount of money. She said, "I will let you work the charge out with the receptionist." What? I asked her and the receptionist to provide me with the details of why the charge was so high and they could not do it. They kept avoiding me.
No one informed me that I could walk out without paying and not have them file my taxes. I still do not know when she hit the button to file them. I ended up paying, with two different forms of payment because I thought I had received the service and was legally bound to pay. Upon leaving, I immediately called the customer service line to complain. The serviceman said, "Didn't they tell you that you could leave without paying and they would not file your return?" No, they did not. He stated he would send the complaint up to the district and they would get back to me in 3-5 business days.
Six business days later, someone called me. I asked her if she could explain to me why the charges were what they were and she stuttered as she attempted to try to give me some sort of reason, saying that 18 forms were filled out for my return. She also eventually said, "I see a schedule C on your return, which, depending on the complexity, could vary in cost." She explained some of the items in the schedule C, which is for business owners! I clarified that schedule C was only for business owners or contractors and that I was only employed by one employer and I should not have that form on my taxes. She indicated she would have to look into things and call me back.
The next week, I got a call from their escalation team telling me that, "No, there was no schedule C on your return." Well, then why did the last individual tell me there was? She stated that, "Everything looks like it was done correctly and we see that they did give you a $20 coupon, so we can't refund any of the charges." Dear, the $20 coupon was thanks to me, because they were doing a food drive and said that if I brought in 5 non-perishables, that I would get $20 off my bill. I asked her about my right to leave without paying or having my return filed, and she said, "Well, that is why we always have our customers pay prior to their return being filed."
I explained to her that is not what happened in my case and that my preparer was already on to the next customer when I was still trying to talk to the receptionist about the charges. She said she would call the office and call me back. Days later she called back and said, "I talked to the office and they said that they offered you the option to have the charge taken out of your refund and you declined." Of course I declined... I was still trying to decline paying the charges in the first place. I inquired about what the 18 forms were, that were included in my file. She said there were only 14. I had her give me the breakdown over the phone, leading to a grand total of $364! You have to be kidding me.
I am a single mother, with two children, working and volunteering in my community, and you are ripping me off! They aren't just charging for the forms that get submitted to the IRS, but also for the calculations and worksheets that "they use" to get the numbers. She plugged a total of maybe 7 numbers into their system and it figures it out for them. Give me a break. It is horrendous that we allow this company and others like it to stay open, and we allow them to continue to deceive the American people. H&R Block, you should be shut down and completely ashamed of yourself. I will never engage in business with you again and will do my best to inform others of your disgusting greediness off of the American public.
H&R Block charged me $400 to file as a single with 1 dependent. Not even close to the advertised rates on the wall. The worst part is that even though I had given the woman the W-3 for my nanny, she did not calculate the Schedule H for the nanny's Medicare and SS taxes. I found that out when I checked through my return last night, just to be extra sure. I called and the guy had no idea what I was talking about, kept talking about my deductions.
So, I went back today in person and it was the same guy telling me rudely that it was my responsibility. I can't pay that with them, yada, yada, even though I explained that it was supposed to be part of my original return and needed amending. I said please, I don't want to be delinquent in my nanny's tax payments and get a penalty, I paid $400 for this, it should be correct, and I also paid the extra $35 "peace of mind" garbage. His response was, "you didn't pay me $400."
He told me fine, talk to the manager. The manager came over and was a little nicer, but even he had to go google what a Schedule H was. You are a CPA? So, he and the first guy went back and forth. The first guy apparently didn't know how to file an amended return. Really? So the manager did it himself, and even he couldn't figure out some of the fields on the computer form. I was telling him, no, it should be X, you only count the first $7,000, etc.
If I had not done as much research as I had, I don't know what they would have done. So now he won't submit the amended return (which includes my tax payment due today) until he talks to his boss in a couple of days. So he can make sure he did it right. This is freaking ridiculous.
I have used their online services for 4 or 5 years, but this year it was more complicated so I went in person. I'll never use them for anything again. Like what others have said, they are cheats, but also rude and incompetent.
I went there after I saw their advertisements. I expected that I would end up paying less than $150 for a fed and 2 state returns. I was implying that this company employs tax professionals with better knowledge than others. As we were going through the pages on the software, I soon realized that the person I was discussing my taxes did not have sufficient knowledge. He did not even know how to deal with 'V' items in the box 12 of W2. He made a major mistake by filing a 1040NR form instead of the regular 1040, which is why they could not e-file my fed and state returns.
Moreover, he added the amount mentioned in the box 12 to my income saying it's not included in the box 1 on W2. I doubted it, he was also not sure; still he insisted as he knew better. Today, when I checked, I realized I was right. Box 1 has all the income, including any stock option money mentioned in the box 12. By doing this, he increased my taxable income beyond what was actual. At the end, I was told that I had to pay $349 in fees! They said, it's 1040NR (as if it's a very, very special and rare form), so I had to pay this amount. He's is insane. This was way more than, at least 125% more, they advertise.
Summary of my experience: 1) Filed a wrong form; 2) Incorrectly increased my taxable income (due to lack of knowledge); 3) Charged me $349, more than what they advertise.
I really want to amend my returns, and refund me any money they charged extra by filing a wrong (1040NR) form. I would never go to H&R block again. I am totally disappointed by their professionalism, integrity.
My husband was unemployed for 7 months in 2011. He took a job at Trader Joe's just for health benefits (we were paying almost $1,000 per month in COBRA expenses). I am self-employed as an actress and performer. However, I was pregnant during 2011 and unable to perform. We made less than $40,000 - AGI $24,000. My husband thought that it would be cost-effective to use a large tax corporation like H&R Block rather than a private CPA firm. Several such firms gave us quotes ranging from $275 to $500 - mostly flat fees for the preparation.
After several appointments with H&R Block (where the woman working with us initially said that she couldn't give us an exact fee as the fees are based on "forms filed," she did say that it could be as high as $400, I should have walked away then! ), we were slapped with a bill for over $700! I nearly started to cry at her desk. Yes, it is April 17, and yes, we did wait until the last minute to file this year for several reasons. But I find it unconscionable that a young family who made practically nothing in 2011 can be charged that amount of money simply because of "all the forms they had to fill out". That is part of preparing a tax return!
When I attempted to talk to the woman about it, saying that my parents just had their taxes done with a private accountant for $275, she responded, "Well, their taxes must be simpler than yours." Both parents have regular W-2 jobs as well as 1099 work and their own business. Simpler?! I highly doubt it. I will never use H&R Block again. Disgusting!
Unbelievable charges, definitely robbed & not pleased! - I have an MBA, and am one of those 24 million underemployed/unemployed professional folks out there, working 2-3 restaurant jobs, and whatever else I can do, to pay my bills legitimately. I have never paid more than $150 for a long-form itemization of my taxes, and that is for many years of filing the very same way, in several states. So I moved to NC last year, and needed to file a state income tax in addition to the federal. Okay, fine. I'll pay another $50 or whatever... that seems reasonable enough - no.
After the 1.5 hours of time involved in inputting/printing/signing, I was told that my fee was $415.00! What? You must be joking! I did not have the money beforehand to have my taxes done sooner, figuring on the approximate $200 fee, and could only now (this past Friday, 4/13/12) do them, but after getting the appointment and doing the taxes forms, she told me that I can walk away, but have wasted her time, and sorry, she should have told me beforehand what it might cost. Well, what was I to do at that point? I don't know anyone else to use since I am new to the state, and with only 4 days left to file (without filing an extension). I felt betrayed, and I literally cried at her desk.
I only made roughly $15k last year, way, way less than my almost 6 figures years ago. But it's been over 4 years since I was employed full time and I am on food stamps also. H&R Block feels that it is justified to charge this amount of monies? Really? I am not a corporation - just a single taxpayer. Unbelievable! I will file with the BBB in Missouri. I think that's where their corporate office is located. And I am also going to do whatever else it takes to seek justifiable recourse of my actions - why is it that these companies are allowed to prey on folks? Please let me know if there is anything that I can do to help myself out of this mess that I unknowingly created for myself. It is surely appreciated. Thank you for your time.
Simple, today 4-14-12, my wife and I had our personal income taxes prepared by H&R Block, as I have done for many years. Our return was identical to our previous years' returns, which cost us $290.00 for 2010 returns (which was nearly 30 more expensive the prior year, 2009). This year, we were charged $494.00 for our 2011 tax return preparation. This is an absolute outrage and completely disgusting! These were not the rates advertised on the wall!
If they are going to raise their rates by such a margin, they should have to tell you this in advance of preparing your taxes! Just hours ago, I took my returns to my parents' accountant who handles their tax preparations and I was told that this should have not cost me any more than $250. I feel completely taken advantage of and am absolutely disgusted with this company and its misleading business practices.
I am 57 years old and have been filing taxes for years! I have never ever spent more than $100.00 to have our taxes done and we have always gone long form. We just moved to Houghton, Lake Michigan and saw that there was an H&R Block at the end of our street and decided to give it a try. The lady there charged us $280.00. I came home and cried because we are now down to one income and it took a huge chunk of money out if our daily living expenses. All I want to know is how you guys can sleep at night knowing you charge more than a fair price. I still cry every time I think about how we would spend $100.00 and ended up with $280.00.
I will never use H&R Block again nor recommend them. The day we came home after having to pay that, I actually think I started having a heart stack due to stress but knew I couldn't afford a doctor visit after that so I just went to bed and crowd the rest of the day. I know none if this matters but I just had to get it off my mind.
We have been dealing with your tax service for years and that is about to end. Having our taxes done this evening and getting a statement for $402.00 for less than an hour's work and not to be told until after the service is done is ridiculous. We are not even middle class any longer and businesses like yours take advantage of people because we have to get taxes done. When I tell people what we were charged they are even surprised. First thing they say is that we are paying for the advertising. I am beginning to believe it. Some of these folks are business owners and somewhat wealthier than we are. You should be totally ashamed of your tactics. At least let people know how much your services are.
I am on disability and a Vietnam vet that fought for this country and I am sick and tired of these types of business tactics. My family will be looking for a new service. When you have a service done, don't you know what you're paying for? The amount you charge is outrageous. At least we would have the option to decline.
Well today, April 13 2012, I went to pick up my taxes and they won't give them to me because they wanted $520 to file them. Are they kidding? I have to pay in and they are trying to screw me. I have to file for a suspension on them so that a regular tax person can do them, they usually charge $120. I dropped my taxes off in February. I didn't hear from them at all and I just assumed they would call if they get done. But I went to pick them up and found I can't pay that. So I have to say, these are crooks in my book, I will never try them again or recommend them ever to anyone. I am mad as hell.
had a thick accent that I could barely understand. She made no suggestions for any tax credits that I may have gotten, and at the end, she charged me $331 for the very same service or less than I had received the previous year, because she said they were under new ownership and that I got a break last year and it was actually less than last year. How is $331 less than $110.00?
I have been having my taxes done for years and never had to pay this much. If it is under new ownership, they are robbing people blind with people who are not even certified accountants and have no clue how to really help you with taxes. They are just out to pad their own pockets off the money you pay to Uncle Sam! In other words, they are virtual crooks. I will never use them again.
I was preparing my taxes for the first time online through H&R Block and I thought it's a little confusing, so I booked an appointment with a tax rep to get a better sense of what was what. The prices were clearly posted on the wall behind the check-in counter and I expected to pay $99 for a regular 1040 with no dependents. I am a student not living with my parents and I make $14,000 between two jobs. Based on my roommates in my similar situation, I was expecting to get a good amount back on my return. After 15 minutes of the tax rep telling me about the other services they offer and 10 minutes completing my taxes (they were mostly filled out from when I attempted H&R online), she told me I owed $100 on my federal.
I asked her if there was a mistake because I should be getting money back after my school tuition credits and based on the amount of money I made. She insisted it was correct and luckily, another tax rep walked by and noticed she classified me as self-employed and we were able to change it before filing. We went over everything one more time and after having to correct the tax professional's number inputs several times, we finally finished and I received $240 on my return. Without telling me an "adjusted" cost, we filed and I went to pay what I owed for their services. I was told I owed $186 (it's not a lot compared to some of the other stories I've read, but living on my own, making what I make, I really don't have the extra money).
I asked for an explanation for the adjustment in cost and I was told my case was "more complicated than usual" (mind you, I didn't itemize or have any additional forms). I felt I was taken advantage of filing my taxes for the first time and if I knew there was the option of walking out before filing, I would have after the first several times they messed up. I am very displeased with the service provided and plan on filing an official complaint with the company.
I had my taxes done at H&R Block in New Mexico, and I was charged $268.30 + $30.00 for peace of mind (more like peace of nightmare) for a total of $298.30. They filed and told my money would be in my account by 04/09/2012, both federal and state refund. I waited 45 minutes to 1 hour past our appointment time to begin taxes. Now, mind you, had H&R Block done my taxes 7 years a on paid a high rate.
For the past 7 years, I had a CPA do my taxes for a much lower fee, and I always got my refund on time, taken at my appointment time and never had a problem with it at all. I moved to NM and decided to give H&R Block another chance. Boy, that was a mistake. The tax preparer, I found out, put the wrong account number in file. I didn't get the refund on the 9th.
Now, it will be 6 weeks more before I receive federal refund and 6-12 weeks before I get state refund. I called the office where I had it done, since this is now 04/11/2012. The office manager laughed and thought it was funny. She told me she would call her boss and have her call me. There's no call. I went to the FB page of H&R Block, emailed, and got a call. I was supposed to hear back in 3-5 days. Never, never, ever will I deal with H&R Block again!
Me and my husband filed our taxes yesterday and after learning we owed the government, we also were charged a hefty $243.50 for filing a very simple tax return. So we ended up paying almost $500! By Facebook, I was told that one is charged based on the "complexity" of the taxes filed, but this is a blatant lie. We have been loyal customers for years but no more, we are done with this company. They are in the business of taking advantage of their customers specially now that the whole country is undergoing dire economical turmoils.
I was told it would be around or "at least" $300. After 2 1/2 hours, I was told I owe $870.50! I walked out. They said I did not have to pay for the tax preparation, but that I wasted their 2 1/2 hours. What about my 2 1/2 hours! What a horrible, horrible, deceptive company. I called the 800 phone number but was given the runaround, so I couldn't even report this. I guess it's because it's acceptable practice to the corporate office.
H&R Block has outrageous charges. I made $11,000 last year. I went to H&R Block and sat there for less than 30 minutes and they charged me $310.00. This is the first year I have filed without my parents. Never again! That was a learning lesson!
My daughter is a college student and had a part time job. She only made $7,538 in 2011. She has a checking account where she received 6.35 in interest. She went to H&R Block in Morehead, KY to get her taxes done. They spent a total of 22 minutes doing her return. They charged her $377.00 to get her taxes done. She asked them why it cost so much and they told her that it was what they charged to do a return like hers. Since she had never had her taxes done before, she didn't know that she was being overcharged or that she had the option to leave without having H&R Block complete her taxes.
H&R Block never told her that she could refuse to pay them that outrageous fee and leave. When we went back the next day to confront them on the charges, they said that she had already paid them and the taxes had been filed, so she had no recourse. The agents at H&R Block were rude to us and told us to leave.
My mother worked for H&R Block in the 1980's and she was appalled to hear that they had charged so much to a student that had no tax liability. H&R Block is the most awful company that I have ever dealt with. They will never get any business from my family, friends and anyone else I can tell about their absurd charges and poor business ethics.
My husband is self employed and made less than $30,000 this year. I was not working this year so my income wasn't even included or an added form. He had all of his information ready and all of his deductions. The woman who met with him took only 30 minutes and charged $400! We are so upset.
I called the year round H&R Block in Nampa, ID to ask what their fees were. After answering a few questions, I was informed my fees would be around $80 for both state and federal as they classified me under the simple form. I arrived to their office at the scheduled time, waited 15 minutes before someone walked up to apologize and inform me that my consultant was running behind and it was going to take additional 10-15 minutes before I would be seen.
I was unable to wait and scheduled my appointment at a different H&R Block location in downtown Nampa. I was pleased with the service until it was all finished and the consultant said "this line shows my fees of $246". I was shocked and informed her I was told it would be around $80. Her reply was that these people who answer the phones "don't always know all the details". I explained the purpose of my first phone call was to shop around and get an idea for their fees.
I feel I was misled and tricked into becoming their customer. I agree the front desk employees do not necessarily know the details but feel they should not answer general public's questions. I did think of leaving and not having them finish my taxes but was unaware of legal consequences so I decided to pay and never return to H&R Block again.
I visited H&R in Hampton Falls, NH. Bruce did a look and see. I indicated I would be getting a refund on both state and fed and asked to give me his cost. A week later, I am told I owe both state and fed, and he almost doubled his cost! Never again!
I don't understand how a company as big as HR& Block could be such thieves. I went to HR& Block last year in 2010, to file my income tax. As I sat patiently in the local office as the gentleman prepared my 2008 and 2010 Taxes. Upon completing it, he gave me loads of papers to sign. After that, he explained to me that I was unable to receive my refund until I paid my filing fees which came out to $171. I was supposed to receive a little over $2,000 in refund but I wasn't in dire need of the money so I let my paper work sit in the office until March 2012. I went back and filed my 2011 returns and they were supposed to take out a total of $214 and $34.95 for bank fees. They ended up taking $214, $34.95, and an additional $75? Where in the world did this $75 debt came from.
The last time I filed with HR& Block was 2006 and I have never received any letter, phone call stating that I owed them. I spoke with the corporate offices for 3 hours total. I went to their local office, and they finally said the $75 was from 2006. I personally believe that they couldn't see where I owed them so they finally just assumed it was from the last year I filed with them. When I called the corporate office, I spoke to a customer service. She then transferred me to another gentleman who said " If I could, I would give you the $75 from my pocket," as If I was complaining or begging for small change. I'm a student, so anything helps. That $75 was earned from blood and sweat my parents immigrated from Haiti so I know the importance of money and how every dollar counts. How dare he! I was not looking for charity.
I just want people to be aware of these companies. Do your own taxes, there are plenty of software that you can utilize to file your own taxes, and IRS also has offices that you can go to have them file your taxes for free (I wish I knew that before). Never again will I step foot inside any tax office!
I have been going to H&R block for almost 10 years, until this year, it will be my last. In the 2010 tax returns, my tax preparer never asked about my 1099 form from my investment firm. I was totally depending on her asking me what documents are required to file since I was paying her to do my taxes. However, no comments. Hence, IRS sent me a letter that I owe them money for 2010. I confronted her, so she filed the amendment at additional cost, very poor service.
H&R Block collects ridiculously expensive fees. The fee that was quoted to me at the end of the session was almost $300! My taxes are about as uncomplicated as one can get. I was told I could decline. However, everything was completed so I hesitantly agreed to the fee (which I'm sure they count on people doing). I am definitely going to use another service next year and I have told all of my friends not to go to H&R Block. It's terrible how they take advantage of people!
I went into an H&R Block to see if I could get an appointment, they were nice and I was told I could have someone do my taxes right then and there. I asked the preparer if I could have the 1040EZ and explained that I had always used the United Way to prepare my taxes for free, since I made under a certain amount. However, this year I had 2 state returns so I couldn't use the United Way and was nervous about filing online myself. She explained she would see if I could do the 1040EZ. She began the process and then at the end, told me no, she couldn't use the 1040EZ and charged me $454.00. She then gave me a coupon for $50. I was in shock at how much I was charged but I did not know that I was allowed to say no at the end. I was not made aware that it was a "quote" and that I could have taken my things and walked out.
As soon as I left and spoke with many people who had paid hundreds less at other places, I called H&R Block customer service to complain. I was told I would get a call back in 3-5 days. On day 5, I called at 8:30 pm and was told they had until midnight on day 5 to return my call. Two more days passed and I received a message on my phone on a Saturday, telling me I could call back on business hours Mondays to Fridays. I finally talked to a person ten days after my complaint. I was told that by accepting a coupon at the office, I was agreeing that I was satisfied and they could do nothing about my complaint.
It was never explained to as to how my simple return that took someone 30 minutes to file could coast $454. When I used their online quote service and entered in what I had done, I was quoted $189. I feel I was completely taken advantage of as a young professional, getting my taxes done in an office for my very first time. Not once in the office, was I told that I didn't have to pay; I was rushed in and out of the office. The customer service people on the phone were rude and did not help me resolve any of the issues. I will never use H&R Block and have spread the word to everyone I know how terrible they are.
I have had my taxes prepared at H&R Block for the past three years and always paid roughly $40 for tax preparation. I am on a fixed income and receive no refund each year. This year, I filed for 2011 and was charged $237. My taxes were prepared by ** in the Burke, Virginia office. I am due a refund and have past documents as proof. Please address this matter as soon as possible. Thank you.
