Complain about a product or service

H&R Block Charges

H&R Block • Charges • Electronic Filing • Errors • "Free" Filing • Online • Refund Anticipation Loans • Taxcut • Option One Mortgage Corp. -- News • American Home Mortgage Servicing Agrees To 8200 Modifications • Massachusetts Court Stops H&R Block, Option One Foreclosures • Massachusetts Blocks H&R Block, Option One Foreclosures • New York Stops H&R Block's Deceptive Sweepstakes Ads • California Sues H&R Block • H&R Block Sells Subprime Mortgage Unit • H&R Block Launching Its Bank • H&R Block Threatened Employees, Spitzer Charges • H&R Block Settles Tax Refund Loan Suit • H&R Block Readies New Bank as Business Soars • NY Accuses H&R Block of IRA Marketing Fraud • H&R Block Goofs on Its Own Taxes • Children's Defense Fund: Tax Refund Loans "Indefensible" • California Sues H&R Block Over Its "Instant Refund" Loans • H&R Block Doesn't Block Identity Theft • H&R Block Will Settle More Payday Loan Suits • Option One Agrees to Clean Up Its Lending Practices in PA • H&R Blocked: Consumer Groups Oppose Tax Giant's Proposed Bank • Tentative Settlement in Tax Loan Class Action • Class Action Challenges Electronic Filing Fee • Supreme Court Rejects Block Appeal in Class Action • Judge Upholds Racketeering Complaints Against H&R Block, Household • Court Clears Class-Action Suit • Tax Loans Victimize Consumers --- • All About HSBC

Eric of San Diego, CA February 5, 2010

I went to H&R Block today to get my taxes done. I usually do tem myself but decided to have them done since they were advertising a rate of only 69.98. I figured if they help me out at all its workth the few extra dollars it costs over doing them myself. I sat down with a representative for over an hour. When my taxes were done, the I was told that it was going to cost 258.00 instead of the advertised 69. When I inquired why the over three hundred percent markup, I was told "Your taxes are very complicated because you earned savings account interest and you paid student loan interest". I told her Im not paying and walked out. The stuff taht made my taxes "Complicated" took less then five minutes for her to input.

Linda of Millville, NJ February 2, 2010

My husband and I have used this service for many years. I was unsure about doing my own taxes, so I called H and R Block to see how much the fees would be because our income has decreased and we only had one deduction. The man who answered told me it would be between 68 and no more than 100. I told him I had a W2 and one from my unemployment and my husbands disability. He told me that price. After sighing papers and going thru the process, we were charged over 200 dollars that was almost all of our return. I feel very mislead, We knew we would not get much back, but this is really unfair. Not sure what can be done. Thought I would use their website on their brocure but I can't find it. Hope you can help. or at least warn people. Apparently you get charged for every piece of paper and deductalbe

Chicquita of Milton, NC January 31, 2010

Like everyone else I paid a certain fee for a certain service and have not receive my check yet. I feel like because I didn't receive my check in 1-2 days like the said I would I should get some of my money back 4 the fees I paid.

Alison of Elkridge, MD January 26, 2010

“PEACE OF MIND” only if you pay for it. If you take your taxes to H & R Block and do not pay the additional 30 for Peace of Mind, in addition to the fee for having your taxes prepared you are setting yourself up for potential backlash. Reputable professional service must be paid for TWICE at H & R Block. This does not leave consumers with a Peace of Mind but as vulnerable consumers that are a year away from having the IRS knock on their door for money because a “Professional” that you paid for, made a mistake on your taxes.

Unfortunately, I can attest to this first hand. H & R Block’s Purpose is NOT a state-of-the-art tax preparation experience for everyone. I took my December 2008 paycheck studs to the Maryland City Location H & R Block Location and because the preparer used the 2007 W-2’s, I now owe 5,000 plus to the IRS. I no longer have Peace of Mind dealing with H & R Block. As a consumer, during tax season you are at the hands of fictitious professionals, if a physician makes a mistake, there is malpractice insurance involved. At H & R Block if you do not pay an additional fee for mistakes made by the preparer, mistakes are not covered.

I tried contacting individuals to assist me at H & R Block, to no avail. I was told by one employer at H & R Block in the Columbia Mall, “An obvious mistake was made by the preparer, however, since you did not purchase the peace of mind, this will be a costly mistake for you.” H & R Block states their values encompass; Client Focus, Responsibility, Teamwork, Integrity, and Respect. How regrettable I will never refer another person to H & R Block, nor will I ever look to them as professionals in the Tax Industry. Did I mention I have used H & R Block for 20 years.

Lisa of Santa Cruz, CA January 23, 2010

If you have bad credit and file your taxes at H&R Block, DO NOT choose to get your tax return money in 2 days or less. You will not qualify even if they tell you, "no problem, you'll qualify." I waited 2 days and did not get my . I immediatly researched online and found a mountain of complaints. I called H&R Block and found out that I too was denied and now have to wait the normal 8-15 days. Turbo Tax is free and I wish I would have just gone that route. If I had, I would have saved 260 and the fee for the 2-day return advance.

If you've already filed w/ H&R Block w/ the 2-day pay service don't bother trying to cancel. You'll still have to pay H&R Block for their service. It's a drag. I wish I would have found this site before then. Lesson learned. It's the bank guaranteeing your loan for the tax return who denies you which has nothing to do w/ H&R Block. However, they could be more up front especially when I told the woman who helped me that I had bad credit and wouldn't qualify. She guaranteed me after everything was complete a check in 2 days.

Other than this major snafu, she was great and through and their customer service in responding to my questions was excellent, including the supervisor who called me back when I had questions about cancelling. It then I learned how much of a hassle it was going to be to cancel and decided and take the loss rather than tie up my for a much longer time because the lender has to wait for your IRS check then return it and then the IRS has to cut you a new check.

Penny of Cottondale, AL January 21, 2010

My mother and stepdad are both deaf and went to H&R Block to have there 2009 Tax Returns done. My mother paid over 300 in fees to get her money back on January 19,2010 they went down there to get it and H&R Block made an ERROR on there Refund by putting the last digit of her SSN# down wrong. She paid 30 for (POM) peace of mind which i read it covers up to 5,000 in taxes if H&R made an ERROR and she owes the IRS. What about the (POM) for them getting it right? on top of it she has been in and out of the hospital, stepdad had back surgery just a month ago and there power is cut off because the couldn't pay it and they are having to stay with me. (they had made a deal with the power company to pay by the 19th) I would not recommend using H&R Block. They were told they might get it by Jan. 22, 2010 who knows if they will or not.

Bobby of puyallup, WA May 12, 2009

The woman worked with me (S. Jadin from H&R Block) for approx. 30 mins., gave me no deductions, nothing new that I hadn't thought of, no advice about anything, only when I reminded her of my child credit..she took into consideration, else I would have lost another 1000. I could have filed it myself, I had a relatively easy return just one W2, The only forms needed were ITIN- W7. when asked do I not require to submit any supporting document to my W7 the woman replied no..non at all. The IRS has all that information, only to know after 6weeks of waiting IRS is sending me notice to include the supports for W7. There was no mention up front what the cost would be, They charged me 250 dollars another 30 for piece of mind, no explanation. I have repeatedly called H&R after receiving IRS notice but no one bothers to call back. even though I bought piece of mind for another 30 there has been no response yet from H&R. They should be shut down for what they charge people. I will never go there again and will tell every person I talk what they charge and to never go there. Such a lousy and Poor customer service.

Ron of Golden Valley, MN May 5, 2009

Have used H&R Block for 4 years (all of the information is stored on their computer) and our tax situation has not changed much. I was shocked when their price went from 325 to 671 in 2008! They said that they started charging by form used and they ask you to sign a fine-print disclosure form up-front without telling you that they have more than doubled their price in 1 year. They do a pretty good job but it is not worth it as they spent about 1 hour on the return. This is a stupid move on their part to do this to loyal customers without doing some type of price sensitivity analysis!! I am not going back to H & R Block!

Jon of Hubbard, OR April 28, 2009

I am in my young twenties and very un-educated when it come to filing my taxes, I trusted this well known company to help me in doing so. Marilyn Post and her fellow associates failed to explain the fees and processes. I assumed (not knowing) after paying over 200 in standard preperation fees, that they would lick a stamp and send out my forms. No one instructed me in having myself do it. If I knew that I needed to send out MY OWN paperwork I would have saved myself 200.

After not being instructed, I waited eight weeks excited for my return. I am getting married and using a lot of the return for it, and the honey moon. I called into the IRS and they tell me they have not recieved my returns. I then call H&R block just to recieve a lady on the other end, chuckeling at my uneducated actions. I explain that no one has told me their procedures and that I need help...only for her to reply with a sales pitch in having me come back in and re-file (paying all the fees again). I have gone over all of the paperwork and there is nothing stated that I need yo file my own paperwork. Last time I checked concelement of information from a financial company is fraud? I was expecting a small amount of money at about 1500. I was going to put a little away for the wedding and save the rest. now I have to use my own current income (unemployment) to pay for the wedding, in turn putting a lot of stress on my bills! not being able to pay rent, electric etc.

Dwight of Simpsonville, SC April 19, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |