Turbo Tax Deluxe - I have always used to TurboTax to e-file my taxes. I will never again use them. They say my federal has too many forms to e-file, but my sister, who has a much bigger tax packet, was able to e-file hers. I've researched the internet about this year's TurboTax. It seems others were also misled about what "free state" meant. They want me to pay $19.99 to e-file the state forms. I've used TurboTax to file my taxes for many years, but I'm done. I will never again use TurboTax. I would like to have my $59 refunded. Again, I will never purchase TurboTax again.
Consumer Complaints & Reviews
E-filing was rejected - I have always used to TurboTax to e-file my taxes. This year however, I mailed my return. Additionally, I've researched the internet about this year's TurboTax. It seems your program has caused thousands of people to mail their tax returns to the IRS. I've used TurboTax to file my taxes for many years, but I'm done. I will never again use TurboTax. And, stop sending me emails that state the IRS has extended the e-filing deadline. You should be ashamed for ripping off people. Honestly, I would like to have my $36 refunded. Again, I will never purchase TurboTax again.
My sister had the exact same problem as Tiffany did after calling IRS and Turbo Tax, and repeatedly faxing any and all required info. She called and told Turbo Tax she would now contact the media and an attorney. Within 24 hours her money was back on her card. Don't give up and good luck. I have never had a problem with them myself but will never again use them.
I'm so frustrated and upset. TurboTax will never have to ever worry about me filing electronically with them. I filed my 2011 taxes and received my money on time February 1st. So, I barely spent my money. I so happened to check my card to see what was my available balance, only to find out that my account was put on hold for security review. So I called to see what the problem was. The rep told me that I had to fax over my picture ID, SS card, and a bill with my address on it. I did all of the above. They told me to call back 5-7 days and my account would be opened. I called back and they had closed my account permanently! They said that I wasn't going to be able to receive my $4,484 that was left on my card. I called all the numbers and no one could help me (IRS and the bank that TurboTax deals with). All I can do is cry. I have called over and over and talked to supervisors and reps and they can not state why my account has been closed. Someone help me! I will not give up.
I filed my taxes online via TurboTax. It was to be direct deposited and the fees would be paid through their third-party bank. My return got held up for review. I learned today it was due to my name change this year. Today, I got an email from Intuit/TurboTax. The email clearly states my return isn't large enough to cover their fees from the bank; so, they are dropping their services and I am to pay TurboTax their balance ASAP. Panicked, I called the IRS. The IRS has no idea what TurboTax is talking about. My return is clearly large enough to cover their little fees and have a few thousands to spare. I went online to TurboTax to chat with a "professional" there who at first told me the email was a scam. Then, I was told, "Oh, it is just in case you don't get your return by the 27th." Then, I was told that it is all the IRS' fault and TurboTax did nothing.
Well, wait - you did do something! The email was a complete lie. My return was large enough. Why scare me for no reason? Why not just say what the "professional" finally said at the end was that they weren't going to wait for me to get my return? So I get to wait 6-8 more weeks and TurboTax can have their money. I will never use TurboTax again. They could have emailed me the truth and not some made up lies. I would have been a lot happier. If the man on the chat hadn't given me the run around, I might have been a lot happier. The IRS was way more helpful than TurboTax!
After using TurboTax online and e-filing on February 10, I finally received my refund card expecting $337 on it on March 25. The card only had $267 on it and I had paid for the service off my bank card. TurboTax could not come up with an explanation and suggested I call the IRS. I did. My returns according to their records were accepted on February 12 and the money deposited on February 17. Where did the money go? I went to use the card today on April 2 and find that my balance of $100 is gone! After a very unhelpful lady and me sitting on empty at the gas station, I had to call a friend to bring me some cash so I could get home. I am single and a laid off teacher. Every dollar counts. Shame on TurboTax and their fraudulent dealings. I do not have the money to seek recourse and am disgusted with the entire company. I hope they go bankrupt!
Tax refund miscalculation: On February 10, 2012, I used TurboTax Online to do my 2011 taxes. I sat for four hours filling in all the required information, and when I was done, I checked for errors. It was confirmed that there were no errors in my tax return. I was informed that I was eligible for the Child Tax Credit and the Earned Income Credit and would be receiving a tax refund of $4,254 for my federal taxes and $405 for my state taxes. I submitted my taxes through e-file at a cost of $118.89 to the IRS and did direct deposit. I was informed on February 11, 2012 that both my state and federal returns had been accepted. I received my state refund of $405 without a problem within a few days and expected the federal refund within 10-21 days.
After continually checking on the status of my refund for three weeks, I was finally informed that my federal refund had been changed from $4,254 to $160 because it was determined that I was not eligible for the Child Tax Credit or the Earned Income Credit. I called TurboTax to inquire about the change, and unfortunately, the tax expert, even though she tried, could not help me.
I called the IRS, and they informed me that I was not eligible for the Child Tax Credit or the Earned Income Credit because of my adjusted gross income. I called TurboTax again, and although the representative could not help me with the tax situation, I was able to get my filing fee of $118.89 refunded to me, which I greatly appreciate.
I get a refund every year in the amount of between $3,000 and $4,500 from my federal taxes. I depend on this refund to help me get through the summer months, because I get laid off every summer. If the TurboTax online software had told me that I was not eligible for the Child Tax Credit or the Earned Income Credit and that I was only getting a federal return of $160, I would never have filed it. I would have redone it or took it to someone to look over before I filed. Because TurboTax misinformed me, I lost out on $4,094, and it is too late to fix it with the IRS, I feel that TurboTax should compensate me for my loss.
I have used Turbo Tax for many years with no real issues, other than the fact that the 'free file' they offer to military members does not include rolling over information from one year to the next. A minor issue compared with this. I had prepared my return this year, but was delayed by a missing 1099-MISC. Having that, I signed on (March 24, 2011) to update and file. Surprise! The fee of $29.99 increased to $49.99 effective...March 24, 2011. What kind of service raised their rates during peak season? I can think of a few notorious types that feed on their clients and now, Intuit's Turbo Tax. Next year, I will file on my own or use another online service.
I filed my taxes electronically and even upgraded to the audit service on February 10, 2012. As of March 21, I still have not received my refund and find the Turbo Tax people completely unhelpful in trying to resolve this matter. I am a laid off, special education teacher and still have bills to pay. I need all the money I can. Obviously, to Turbo Tax, I am just a number. I don't recommend them!
I e-filed my federal and state returns using Turbo Tax Deluxe 2011. I expected to pay the $19.95 state filing fee, but the program funneled me into the Refund Processing Services requiring me to pay $29.95 to have the $19.95 taken out of my refund. Who in their right mind pays $30 to pay a $20 fee? I never saw an opt-out that allowed me another option (though Turbo Tax Customer Support assured me there was one). This is the first time in many years of using Turbo Tax that this issue has arisen. I think it's borderline criminal and that Intuit (Turbo Tax) knows exactly what they've done to many users like me.
I filed online with TurboTax. After 6 weeks and still no check, I went online and gave all the info they asked for and found out they had no record of ever sending or receiving my tax info. Yet I have a confirmation where they took my $59.15. When you call the number it tells you to call; it then tells you to go to the same website that gave you the number. I ended up paying another tax agency to redo it and they said that I did nothing wrong, it was TurboTax that didn't send it in. It was less than 10 days after the other agency done it right that I got my refund. Now, all I want is my money back that they debited from my debit card.
I ordered the Fidelity discounted online version of TurboTax for the federal return only. Bill should have been roughly $35 but I was charged way over $65 on my Visa card. In other words, they charged me for the state return which I did not order or download. Worst of all, however, I am finding numerous errors and omissions, eight major errors on one page alone. Plus, they charge an additional $37 for answering one question even though they advertise free help and info! Except for Dell, this is by far the worst company I have ever dealt with! And they apparently are getting away with all this!
The last two years, 2010 and 2011, I filed my taxes through TurboTax online with the free addition. I owed money and went through the steps it told me to set up payments. I picked out how much I wanted taken out of my account and when to take it out. Needless to say, my payments were never taken out. The last two years I owed and the never took my payments out of my account. I will never use them again as I fear I will have issues with the IRS over this. I will be going to a tax professional to do this year's and take care of the last two years and to look into why my payments never were automatically withdrawn like I had set up. TurboTax has horrible issues that people can't afford to run into. After all, taxes aren't something the IRS will take lightly.
Although I had completed my 2011 S-Corporation tax return using the Turbo Tax business software. I was unable to submit it using the e-file option due to some technical Turbo Tax software error. For many days, I have tried to do it. However, I always got the same message "error code 02 internet issues". Even after I have followed all the instructions on their website to correct a possible cause, being that my internet is working perfectly, trying to get a Live Chat to solve the problem was impossible. As a result, I had to print and file my tax return by mail. That is ridiculous. I lost my time and my money.
I did my taxes with TurboTax online on January 30, 2012. I was excited to see that I was getting a very large federal return. H&R Block was offering a free second look at tax returns so I had them look over my TurboTax filing. Well, TurboTax put my small pension in as a withholding along with my federal withholding. I answered all the questions TurboTax asked me, rechecked all my information I typed in and don't know why this mistake was made or why it wasn't flagged as a possible mistake.
So I had to pay back most of the federal return that I received and had to pay H&R Block to amend my federal and state tax return for 2011. I tried to reach someone in TurboTax to complain but wasn't able to reach anyone. I ended sending People Media a complaint and have never heard back from anyone. I will not use TurboTax again and would not recommend it to anyone.
The Free federal e-file cost me $39.95, then the program said they allowed 1 free state e-file, which then cost me $19.95. A total of $59.90 for what was advertised to be free.
We filed TurboTax for 2010 and 2011. We were supposed to get approximately $4000 back from our 2010 filing, and we only received $1855 because TurboTax had it configured to pay our estimated taxes for 2011. We called Turbo Tax and they told us to talk to the State of Virginia. The State of Virginia refused to refund the rest of the money. My wife was on a leave of absence for 9 months with her mother who was dying. We depended on that income and did not receive it. This year we contacted TurboTax reps to prevent this from happening with the 2011 return, two hours on the phone.
This time TurboTax took 2/3 of our refund as estimated Virginia taxes. We were supposed to get a refund of $3555. We received $1700 in our bank account. Please make it stop! We will never use TurboTax again! Don't use it! They're screwing us all over.
Can't eFile: I paid $120 for TurboTax for Corporations. The PDF converter for the required signature did not work. There were 8 calls ahead of me on the help line, and they closed in 20 minutes. I ended up faxing in to get the PDF version of the signature, and then there was an error in the body of the file even though you run the review and no errors found. It would not eFile. I ended up printing and mailing, which defeats the purpose of paying to eFile our return.
TurboTax Scam: I paid TurboTax fees to process my refund. I received my refund on February 6, 2012. After 4 days, my card was closed by the company for security review. I was advised by customer service to submit my identification, my signed Social Security card, and a utility bill via fax. I did so the very same night. A week later, I was told my ID was not clear enough and until I submitted the proof again, my funds would not be released. I repeated the steps 7 more times, and still, a month later I'm without my refund. I'm in debt, I'm due to move next week with no money, and my car is down. I just want my money, and all the fees associated with my refund. TurboTax is running a scam. I have very sensitive information out there who knows where, and they're playing games.
My husband is unavailable to speak with TurboTax but I have a Power of Attorney. Our refund was placed on the wrong account because of a mistake my husband made. I contacted them and asked to have a contact number to submit my Power of Attorney. Jessica and her supervisor both informed me there was nothing I could do, no address, no phone number or anything. I waited on hold only to be told there was no one there of higher authority to talk to. So women, beware, if you file a joint return, you have no rights to the funds with TurboTax even when you have all the legal documents to prove it.
I was using the Turbo Tax online free Federal Return. I could not print my work or EFile it without paying for it and automatically I was charged for the state return. If I wanted my taxes processed, I had no choice but to pay the $60 charged to a credit card. There is no way you can get a free return.
Turbo Tax Free Online is a misnomer. It is NOT free and shouldn't be advertised as such. Its bait and switch tactics are a sham. You get all the way through the tax questions and go to print to check it out and they want to charge $30. Again, how is that free?
I paid $33 for Federal return prep, and my primary goal is to have it e-filed, not submitted by paper. Delays, return for several weeks. However, the software has a glitch on one screen that is automatically choosing an option (it clicks that I received interest from a seller financed mortgage, which I did not) no matter how many times I uncheck it. It comes back.
Thus the Federal Government rejects my e-file, saying it wants the details. More forms, etc. TurboTax is useless.
I filed my taxes through TurboTax online software. They advertise a free or reduced return and a free state return. At the end of the process, they had upgraded my return to a deluxe version, and I also have to pay to get the money electronically deposited. I did not see this fee when I started. On top of that, I filed my return on February 5, 2012.
They claim to have your refund back to you in 7 to 10 days. Not until February 14, did I find the status of my refund. I will not be getting any money until February 28. I could have filed a paper return and received close to the same results, but I was given promises and overcharged for their services. In total, I will be charged $95.00 to prepare my state and federal taxes. I will never use TurboTax again, and I will tell anybody I know not to use them, because they overcharge and make promises that are not realistic.
I just wanted to let you know that the TurboTax program advertised is not free and a person using this so-called "free program" will incur charges which are not disclosed until you attempt to review and print or file your return. In addition, the charges are for the most expensive version "premier" and you cannot select any other version. It will cost a minimum of $42.95 plus filing fees!
Turbo Tax advertises free file for federal. I did not need to file a state return and kept clicking no. Turbo Tax will not allow a consumer to avoid the state return and charged me $27 plus a $29 processing fee. I am a student that made $7000 last year and did not wish to give Turbo Tax almost $60 of my return. This is false advertising. I could have completed a paper form and saved myself some money. I was stuck in the system and could not get out until I corrected an error and by then I was just fed up. I also received a refund card with 0 on it. I will never use free file again.
We used Turbo Tax for awhile now and never had any issues till now. We were told that we were to receive our refund on a specific date and never received it. We contacted the IRS and were told not they don't care what Turbo Tax says, they will get around to it when they get to it. After all that, we had a friend get it way before us. Then pay an astronomical fee. Our friend filed the same way and the same program and received hers before us. I am not saying it is unfair to us but dates should not be given unless the sure date is accurate.
I have used turbo tax for years and have never experienced any problems before. This year while attempting to e- file my return, the computer keep saying there was an error and I would need to mail the tax documents. I tried multiple times to review and fix the error, but turbo tax kept saying no errors detected. I do not trust that the information is correct due to the fact turbo tax would say no errors but later say there was an error. I will not be mailing in my tax documents. I fear they are incorrect. They e filed my state return and said it would be 24-72 hours before accepted by the IRS. I checked my status and no information is available. Now, I feel like I should pay someone else to complete my returns. By the way, Turbo Tax did manage to take my money. I unless they can refund my money, I will not use turbo tax nor would I recommend it.
I have used TurboTax online for 7 years with no problems but will never recommend again. I (luckily) discovered an error on my Federal Tax return 2012 after paying for Deluxe but before E filing. After hours of online chat with two reps who would or could not understand the problem, I was finally promised a refund and free download of the desktop version. The desktop version confirmed my conclusion, entering the exact same information (I actually went through it step by step with my screen split between the online and desktop version) my refund with the desktop version was more than $700 more than online. I finally got to speak to a rep (supposedly a manager/supervisor) on the phone, was promised the refund was in process. The issue would be checked and I would get a call back in 3 days to be sure I was satisfied.
A week later, I still had not received the refund or call back. After trying to contact customer support again (it is much too difficult), I found the refund had not even been processed. I am sure the online error has not been corrected and others are filing faulty tax returns.
TurboTax customer service is almost criminal in its lack of information and problem solving skills. It took more than 20 minutes just to get the corporate address so I could file a complaint with the Better Business Bureau.
I used Turbo Tax "free edition" to file my 2010 tax return and then decided to use them again for my 2011 tax return. I clearly clicked on the "Free Federal Edition" and was fine with paying $27.95 to e-file my state tax return through Turbo Tax. However, when I spent nearly an hour filing my taxes and was close to finish, I noticed that it automatically upgraded me to the "Deluxe Version", which was not what I had ordered. It did not give me any options to downgrade, instead it promptly asked for my credit card number and did not specify the total amount until the next page and by that time my credit card information has already been entered in. When I got to the next page, I immediately tried to find a way to correct this and went back instead of clicking on "confirm payment" (something to that effect) and found out that it was nearly impossible to figure this out myself, so I tried to locate a phone number that I could call for help with this matter. However, the phone number for Turbo Tax was next to impossible to find. You actually have to enter in your problem and they'll assign you a "Reference Number" and then a number for you to call.
By this time, I was frustrated and felt like this whole ordeal was extremely deceiving and this is clearly a "Bait and Switch" tactic that Turbo Tax is using on their returning customers. The final bill came to $66.90, which I didn't agree on and when I went back to the e-filing section, it had already charged my credit card despite not clicking on the "confirm payment" icon. So I called customer service, waited for about 25 minutes and got a representative from India with a very heavy accent and had to listen very closely to him, otherwise it was next to impossible to understand what he was saying. I explained to him my situation and he was very helpful and understanding. He offered to refund the difference but I would have to call back after 24 hours because my credit card was just charged within that hour. I'll see how that goes tomorrow. He also informed me that in order to avoid the "Upgraded Version" next year, I would have to create a new user ID and password because if you sign in as a returning customer, it will automatically transfer the previous year's tax information for you, which is not a feature on the "Free Edition".
In conclusion, they just lost a returning customer based on this unethical bait and switch method that they use for their returning customers. Also, the only thing that is informing me of the upgrade is the "Deluxe" word below the Turbo Tax icon on the top left corner, which is very well placed with the intentions of you not catching it unless you paid very close attention! Never again!
I filed my 2010 taxes in January 2011 using Turbo Tax. A family friend said it was easy. I've always used Jackson Hewitt. I filled in the pertinent information to include my unemployment. I get part of my ex's pension from the military; we were married twenty years. I have two daughters, one was in college during that year. I supplied all Social Security Numbers, ID numbers for all my wages, W2's. I gave every thing it asked. I got a refund over $5,000. I'm head of household. In December of this year I get an AUR from the IRS that my numbers didn't match correctly on my taxes.
I didn't receive the child credit (huh?), and I didn't earn income. I'm lost! So, I knew I had paid the insurance to cover any problems to Turbo Tax. I called and was connected to Joe at Tax Resource, representative for Turbo Tax, who does a search and tells me I filled it out wrong and that Turbo Tax cannot help me. What? Okay, I'm a single mom, unemployed now two years. I'm a caregiver to my mother who had a brain aneurysm.I barely make enough in child support to survive with my seven-year old daughter who has multiple heart defects and chronic asthma. I need help. My nerves are shot! Joe was very rude saying I didn't want to take the blame. I trusted Turbo Tax. I wouldn't recommend it to anyone. Very upset.
I selected via radio buttons the option to pay for and e-file my 2010 Federal Tax Return only. I also selected: Do not decide about State Tax now. But I was charged for both federal and state tax return preparation and e-filing. When this happened, it was after Intuit's telephone and chat services. There is no email option, so I cannot contact them today, and the tax filing deadline is today. I was not given the opportunity to review my order before Intuit went ahead with the wrong charge! I will call Turbo Tax as soon as possible to complain.
In 2008, I used the free Turbo Tax online. I paid $5,300 in income tax and got over $3,000 back. Last year, after I filed my 2009 return with approximately the same refund, I got a letter from the IRS stating the tax I actually paid was less than what I reported on my return. I looked at my return and it showed $8,500.
Because the 8 is just above the 5 on the number pad I figured I hit the wrong key. Since the amount of the 2009 refund was so close to 2008 I looked at what was filed and again it was $3,000 off. I pulled out my W2's and found that Turbo Tax added my Medicare & Social Security deductions to the taxes I paid and reported it all as taxes paid, causing the large refund. Not surprisingly, I just got another letter from the IRS wanting their money back, plus interest of course.
Turbo Tax was done for 2009 online. A fee of $49.95 was charged plus $29.95 to a third party, which was supposed to send refund of $1,300 to my regular savings account, but they never sent the refund. I am trying to find phone number for this bank but haven't been able to yet. They are University National Bank of Saint Paul, MN. I am hoping to find their number. I could really use this refund or find some way to handle this.
I filed my 2010 taxes by using turbotax.com and was due a refund of $200. I received a notice from IRS advising I owe $481.00. I am not eligible to claim child and dependent care expenses because my filing status is married/filing separately. So I sit on hold waiting to speak with the IRS and see what to do.
So, Turbo Tax claims 100% accurate calculations guaranteed! Yet when you try to contact them, you will find there is no email, no phone number and they keep rerouting you back through reading material only. Basically, it's a phantom website with no employees or customer service. I'm about to burn them. I will continue to file complaint after complaint with Tallahassee you name it.
Turbo Tax ** me. I filed online back in January (end of) and Turbo Tax reported my taxes wrong to the I.R.S. It has been a nightmare since that day of filing with them. They didn't report the tax withheld as I received a confirmation from them that due to me was $565. However, the I.R.S. states that their form shows that I owe $788. They are liars and I want to be part of a class action lawsuit against them, if possible. They guarantee that the filing is100% accurate when it is really not!
I used the online Turbotax to prepare my 2008 state and federal returns. The program took my retirement income from my 1099r, but did not include the amount as taxable income. The IRS caught it and assessed interest on the additional taxes due. I turned to Intuit on their tax guarantee, and they responded that it was my error, not theirs.
On the Turbo Tax website, I was trying to use my login information from last year. I had filed free on the website the year before. This year, when I chose to e-file for free as a qualified low-income person, it is automatically redirecting me to Turbo Tax deluxe and trying to charge me for it. I am well below the income bracket to qualify for free e-filing and need to keep all the money I am going to get from my return.
The messed up part is that the program led me through the entire process without letting me know about the charges for the deluxe version that amounted to about 70 dollars until the end, prompting me about how I was going to choose to pay. I may have seen it was the deluxe version sooner had I looked more closely at the web page, but I wasn't even expecting the redirection to the deluxe version when I originally selected the free one.
It was frustrating because I was almost completely finished with my tax return, and now I'm going to have to start over somewhere else.
Just an update, I have a small claim against Turbotax for not calculating my retirement income as taxable both in 2007 and 2008. Now, I owe the IRS over $14,000 and the state $6,500. Bob the VP of Intuit says this is not a legit site and complaints here are just people complaining. Don't give up. File a small claim against them. The online software version does not put retirement income in the right place.
I am concerned about the "bait and switch" technique that Intuit TurboTax uses on-line for returning customers. A returning customer (one that has previously filed using TurboTax Free Edition on-line, such as myself) is automatically switched to the Deluxe Edition (costing $49.95). The only indication that the customer has been switched from the Free Edition to the Deluxe Edition is a change in the small TurboTax logo icon in the upper left corner of the screen. In my case, I chose the free edition as always, didn't notice I had been switched to the Deluxe Edition and wasn't informed of the switch, laboriously worked through dozens of unnecessary forms and schedules, and didn't find out I was being charged $49.95 until I was ready to E-file.
Reviewing the TurboTax FAQs, I find that I am not alone in being a victim of this bait and switch technique. I was informed (as were others with the same problem) that the only way for a returning customer to avoid the switch to the Deluxe Edition was to create a new account (new user name and password) and start over. The disadvantage of this is that all the basic info from previous year's returns is not carried forward.
I have complained to the Florida Dept. of Consumer Affairs. In their replies to my complaint, Intuit/TurboTax seems to deny that returning customers are automatically switched to the Deluxe Edition even though the customer signs on to use the Free Edition. They claim the customer is always given a clear choice and an option to upgrade, but this is not the case. I am continuing to submit documentation to support my claims that returning customers that have used nothing but the Free Edition for federal returns in past years and who chose to use the Free Edition for 2009 returns are automatically upgraded to the Deluxe Edition without clear notification of the upgrade.
I welcome all others to join in a class action lawsuit in regard to this nefarious bait and switch technique by Intuit/TurboTax.
You e-filed my 2009 return on March 10, 2010 but IRS has no record of receiving it. I am furious that one cannot contact you directly and not one Turbo Tax website gives you a number to call. I want you to re-file it immediately and send me a response in writing or email that you have done so. I have bought and used Turbo Tax for five years. My daughter also filed her 2009 return with you on April 16, 2010 and IRS has no record of receiving it. Both reflect refunds. She will file her complaint separately. After being on the telephone for hours insisting the return had been filed timely, it has caused me great stress. During this recent process I was diagnosed with having a mild stroke and subsequently contracted Bell's palsy. I would appreciate you addressing this matter immediately.
I received a check from Intuit for $66 and called the number on the check. It was a Turbo Tax check and they stated that I have been over paid by the state due to their error. They insist that I cash the check; however, I believe that I will hold off because they were so insistent on my cashing it. The state overpaid me by $130.
I have used the online service for years this past year. As always, it dumped the data from my Federal into the State of WI and said I had a return of $200.00 and let me e-file on 2/1/10. On 3/26/10, I received a letter from the State of WI telling me I owed $253.00 because the Taxable IRA amount was calculated wrong. I reviewed the form I printed when filed as well as the copy I saved, and they do not match the state's required form. I went online to review my return, only to see it had been revised by Turbo Tax without any notification to me.
This is a disgrace not only to me but to then hear that this has happened to my ex-wife as well. We have the same issue, same problem. How many others were swindled? I paid their fee and trusted in their services, only to get a refund and spend it on paying bills; and now, I have to pay that back plus some. I would like a refund and compensation for the grief as well as the added time put into to resolve this situation. I will never use this software again and will definitely warn friends and family.
I tried to e-file with Turbo Tax. My wages were doubled. The IRS rejected my paperwork because according to them, Turbo Tax did not transmit my taxes for 2008. I am on hold at this moment, 12:55pm EST, for an hour now. Something should be done about them and I hope, I do not have to pay a penalty for 2008 and 2009 taxes.
I'm trying to file 2009 taxes with Turbo Tax online. 98% of the time, I can't get connected or logged in. If I do, I get disconnected. The website keeps indicating server problems. This has been going on for about 3 weeks now. I can't access Technical Support online and the automated support doesn't recognize the questions. Intuit should make a public statement and offer online filing free for all the inconvenience. I've been using Turbo Tax for more than 10 years.
I was trying to file my taxes online as I was offered a free TurboTax filing. The information I filed was incomplete and I had more data to input but then it wanted me to pay for adding more input and I refused. I did not file my return and I did not pay for their product. I just want to retrieve my personal information and find a human being I can talk to.
While my experience started out simply before I was able to complete the process, I had lost all confidence in TurboTax Online to complete the tax filing process. I was asked for forms that do not exist in that application. When I tried to proceed I was sent back to login page. When I attempted to resolve the problem with an online chat agent, she was of no assistance at all.
After waiting nearly 20 minutes for a response, I was told that the session had ended. At that point I was unable to conclude what had happened with regard to both State & Fed. returns and was unable to pursue any resolution with TurboTax.
I have been using the Turbo Tax online software for several years now with no problem. However, this year for some reason it doubled my income at the very end after I clicked to file. On the click to file screen, it had me getting back about $2000 (which is correct); then it asked me to click to file and it started processing and then I got the "thank you" screen and the amount suddenly changed from me getting $2000 back to me owing $18,000.
I immediately sent a request to Turbo Tax via online form since there is no phone number to contact them to have a rep call me. The rep called within about 20 minutes and was very nice and understanding (thank God because I almost lost it). She did a remote access thing into my machine and we walked through it together. I informed her that at the very end I kept getting all these weird "you forgot to do this and that" screens, which I know I filled out, but I did whatever it asked me thinking maybe I somehow just did not fill out that info properly. She and I were able to determine that somehow the software added my company from two years ago to my 2009 filing so that it looked like I worked at two companies in 2009 and it inserted my 2009 income into both my current company and my company from 2 years ago, therefore, making it as though I made double what I actually made.
I only worked at one company last year and only made half of what the software was saying I made. She apologized and said there was nothing she could do. All she could tell me was to file a federal amend and a state amend (both are a big pain in the rear end). I called the IRS just to let them know what was going on and the IRS rep informed me that the call center reps had received an email regarding this issue and they were aware that phone calls would be coming through about this Turbo Tax ** up. She also informed me that I would be better off just filing directly through the IRS.gov website next year. Lesson learned: I will never use Turbo Tax again! Next year I will file directly with the IRS--no need to have a middle man, especially if they are going to make this big of a mistake. I still have yet to receive a follow up email or phone call from Turbo Tax. Guess it isn't really needed at this point since I will never use them again and I will also let everyone I know the nightmare I am having with them.
I filed my taxes online with Turbo Tax and apparently, the IRS has no record of it being done. I would like someone to call or email me and explain to me why.
I downloaded Turbo Tax to do my taxes online, entered all the information from W-2, my taxes are very basic. They told me I should get back $2,504 from federal and $390 from state. I filed on 2/2/10 and still have not seen my federal returns. The state sent me $46.00 and said the refund I claimed was more than what I should be getting back. I tried to get a hold of Turbo Tax, but the man, Brett **, I spoke with knew nothing about taxes. Well, I got scared. I figured something was wrong, so I went to an accountant to have my taxes reviewed. She said Turbo Tax estimated my federal too high, and state too low. She said that could be what's holding up the federal; the state, she said, if I did not get a notice from the state that there was a mistake somewhere. I tried several times to get a hold of Turbo Tax, but it is a waste. I have to pay someone to amend my return. Do not use Turbo Tax! I paid them to mess me up! It cost me $29.00 to have my taxes checked and I am going to have to pay to have them amended. It cost me $59.95 just for Turbo Tax to do my taxes. I am still waiting for my money!
This is the third year I've used the online edition. It worked perfectly the last 2 years. However, this year, there are big problems when transferring the information from Federal to State. I kept getting error messages to correct amounts for amounts of a "disaster" that I didn't put in and then the software kept asking me to put in an explanation for form 1X. I simply typed in "carryover from federal" as the software only gives you a glimpse of the form 1X in question. Turbo Tax checked everything and read back that it's all 100% ready to go. I used my credit card and paid for the service. Before I clicked on "e-File" I wanted to see what was actually being sent in.
To my horror Turbo Tax was going to send in the regular state income tax form 1 and also send in an amended form 1X. How the heck can the software make a mistake like that? I haven't even filed the form 1 in order to even think about filing the amended form 1X. Since I've paid, I can't go back and restart all over. So I'm stuck in limbo waiting for an e-mail response. If I don't hear from them in a couple of days, I'll simply dispute the charge with my credit card company and go through the hassle of using another company or filing them myself. What's up with Turbo Tax 2009?
My wife and I used Turbo Tax Online in 2008. We received a confirmation as it went through. Then we received a letter from IRS asking us why we did not file our taxes. So we got on the phone to call Turbo Tax to find out what had happened. When I found what I thought was Turbo Tax office, they informed me they had nothing to do with Turbo Tax. The people I talked to had their address and telephone number on the agreement.
Now my wife called them today and now they say they never got it. I have those two confirmation letters to confer to me it went through to IRS. Now we have to go to file our 2008 and our 2009 with someone else. I have learned a valuable lesson: to ensure you are getting what you have paid for happens, if you talk to the firm you are doing your taxes with.
I have been trying to file my taxes using Turbo, as I do every year. I am using OS Windows XP and Internet Explorer 8, yet when I try to sign in, it always takes me to the "system compatibility" page. When I tried to use their online chat help, the rep, Patricia **, would not listen to what I was telling her and eventually disconnected me. I still cannot log in. Guess I'll try H&R Block or TaxAct.com. Too bad, Turbo Tax. I was a good customer!
I used the Deluxe TurboTax Federal & State E-file software to prepare my 2008 individual tax returns. Due to the handling and reporting requirement of the new Economic Recovery Rebate this year, my federal e-file return has been rejected and unfixable within their 'Fix' process. I have received my State income tax refund, but federal refund due to be refunded to me is being held up at this point. So much for efficiency of e-filing. As I see it,Inuit and TurboTax have a problem product here without an easy fix.
Already paid fees, and unable to e-fil due to agi rejection. IRS says amount I am entering is correct. Turbo Tax's software is not working properly. Now unable to print returns for filing by mail without TT wanting more money.
Stress!! My taxes will be last!!
I requested a refund of the $19.95 fee to efile my Massachusetts state return. I received a paper check for a fraction of the refund I was owed; this is because the state required written documentation of the days worked outside of Massachusetts. I mailed this, and received the balance of my refund. I called Turbotax on 3/27/09 to request a refund for the filing fee. I spoke to a man named Jerry, who was very unprofessional, did not seem to know the systems, and was breathing heavily into the phone in a way that was rather obscene, and made me very uncomfortable. I repeatedly asked to be transferred to someone else, and he refused.
After being on the phone with him for 21 minutes, I called the # again and spoke with Kristen, a competent and helpful customer service rep. She was not authorized to give me a refund, and referred me to her supervisor, Steve. Steve also would not give me a refund, despite my poor experience with Jerry and the fact that they should not have allowed the efile to be done in the first place because of the required employer documentation. He tried to tell me that if I hadn't efiled, it would have taken up to three months to receive my refund. I told him that I would not be using their products again and would post my comments on websites which review tax products. Hopefully I will save someone else from paying unnecessary fees. He also promised to look into Jerry's obvious need for training.
I'm out $19.95, and they have lost a long-time customer. I will not be purchasing TurboTax or any other InTuit product again.
I have used Turbo Tax for 5 years now and have never had a problem. This year I don't know what they have done to the online program but it stinks! I entered my information 3 times and still kept having problems with my HSA information. Not only that but the calculations weren't even correct! Thank goodness I checked with a calculator prior to filing. I also was not able to deduct all of my Points for a house we purchased in 2008 but the program kept trying to spread it out over the life of the loan. I ended up filing my return with Tax Act instead and had NO problems at all with the HSA or Points information that Turbo Tax kept giving me problems with. I will NOT use Turbo Tax again. When you call them to tell them there is a problem they say they will look into it and then you never hear from them.
Wasted several hours fixing and reentering information that was right to begin with all to find out there was a glitch in their software that they never did fix.
Have used this product on line for several years successfully, until now. This year it fails to allow corrections or edits and generally out of order I will go back to 1040 paper form.
I used Turbotax to file out my income tax. I was promised a free e-file. The return was rejected several times by IRS saying that the AGI does not match. I used Turbotax for the last 10 years. I contacted Turbotax and received a poor support.
As I did not received adequate Tech support from Turbotax I mailed my return and has to wait 6 weeks. I think they need to provide more support and include a proper disclosure. I was not able to get a phone or a physical address to send my complain.
I have been using the online version of Turbo Tax for years now, but this year have experienced nothing but trouble. It keeps erasing my return, logging me out and now is asking for some sort of cost basis for charitable donations, even though none of them were over $250. I have contacted their support 3 times and get the same canned answer.
After completing my Federal and NYS Income taxes using TurboTax Home and Business, I have been unable to e-file after several attempts due to Error: 2. On researching this error type, I have learned that Many consumers have experienced this same error and have sought resolution without satisfaction. I have attempted to contact Intuit & sent multiple e-mails without response. A message appears that they have been working on this problem since approximately January 29, 2009.
I am unable to complete my daughter's Federal application for financial aid until my taxes have been processed. I paid $85.87 plus tax for this software in addition to $19.95 to file NYS tx electronically. I have spent numerous hours attempting to resolve this issue.
I am VERY disenchanted with this service. The "free" e-filing isn't free!! I feel as though I've been "nickeled and dimed" by this company. Also, the bank in which they work with received my refund and was to directly deposit my refund into my account. My refund check has now been mailed to me because the bank claims that I didn't include a number in my checking account number. I've looked at my info and it IS CORRECT!!! The bank is charging me $5 to mail me the check. I am beyond furious. DO NOT....DO NOT USE TURBO TAX!!!!!!
TurboTax Federal & State FLAWED. I have been using the online version of the software for about 4 years now with no problem until this year. I completed the forms and found I was getting back $4700 Federal and owed $747 to Ohio. I noticed that the 1099 for my wife was not allowing me to deduct the un-reimbursed portion of that payment received from a company she did $600 worth of work for. We then decided to go ahead and just do it manually and we were shocked. We were actually due $6,000+ Fed and owe Ohio $527!!! We would have lost $1,500 if we had not noticed the 1099 error.
Would have lost $1,500!!! Dodged a bullet!!!
I have been trying to find out if I am still getting my taxes direct deposited to me or not. I had 2008 AGI wrong and called IRS and than corrected it and no one got back to me to tell me if it is ok or not. I tried to find a phone number and could not. I have tried to email them and all I get is a automated machine who does not answer my question, well it does with other questions to answer. I am very upset with this company and do not know where to find out anything.
At this point I do not know if I will be getting my tax Refund or not.
This was the third time I have used Turbo Tax, but since it won't work, I will go elsewhere. The updating was never ending (computer would shut down after a few hours of it), the error messsages were continuous with no 'fix' available, the questions weren't answered correctly. I'll spend about $25 more and get some real help. What is Turbo Tax doing?
Tried to claim against their guaranteed-highest-refund-or-your-money back. They overcalculated my state tax by $57. Searched for some time online before finally reaching a webform, only to find that my product (TurboTax Online Basic) is not listed. Neither is there an option for errors pertaining to 2008 - they only list 2007 and before. Used their online interactive Tina - it kept giving me completely unrelated answers. Did online chat and was told to call an 888 number. On their support page, they say hold times for calling in are 20 minutes. I called at 7:08 p.m. It is now 8:10 p.m. and I'm STILL HOLDING!!
I tried to use TurboTax.com to prepare my tax return for 2008. After one rejection from their efile system. ther program would not let me make the correct amendments and re e-file. it made me pre-pay for documents to snail mail, then sent me documents to download that were full of errors, after I had already paid by credit card. They did not give me a chance to review the incorrect tax return forms. So I paid for a incorrect tax return.
After waiting for more than 2 hours for there customer Service . I called my credit card and tried to stop the payment , or dispute the charge.After all the hipe of this service I expected a lot more. this was little more than a scam. I did my own return 1040EZ in less than 10 minutes. I will get back $461.00. TurboTax the first time gave me back over $1200 dollers. the next they said $611.00 dollers, but when they sent me the forms to mail in myselg they said I owe $600.oo . They made several mistakes. Including giving me a standard deduction of $11,900.00 when the correct standard is only $10,900.00 .?? Very disapointing.
So far I have put in about 15 hours of work for this mess. At my current hourly wage that would be about $500.00. Not to mention the stress, and I am not sure of the IRS, because I had already filed a return(e-file) that they rejected. so it is still not over. Oh yes the dispute on my credit card is still not over. A long with this complaint. I have made a complanit sith the Better Bussiness Bureau.I have made copies of all documents on this problem.
I've been trying to file my taxes through Turbo Tax for days now. I'm filing through the online service and the system freezes up when you're all most finished. You can't complete your taxes or receive your money. I have filed the last three years with no problem, so I'm shocked that they are having this issue for at least a week now.
I would never recommend Turbo Tax to no-one. They are full of it. I was told they do taxes for free online then at the end they charge you a fee without any help on your taxes. This company needs to be shut down ASAP.
I need my refund right away that is why I went online for the first time ever. And now I can't even get my refund I would have did better by mail.
I did my taxes at Turbotax.com and it went through but then it came back saying I put in the wrong AGI. I spoke with the IRS and I put the correct amount in the first time. Now I'm trying to fix it and nothing pops up for me to E-File it again. I have already paid my money for it and I need my return. I'm a single mom with two kids. I can't afford to pay huge amounts to someone to do my taxes. I went to this website thinking that they would be helpful and instead it has been a nightmare. You can't talk to anyone online and it takes forever to talk to someone on the phone. I just want my return back and for Turbo Tax to make themselves better!
I have attempted to complete the filing of 2008 taxes . The On line system has been down for day #2!!I started out receiving a rebate. to supposdly OWEING the IRS. I can not get back online to find the problem!! Of course I can't find a customer support phone number either.
I am learning cutomer support is not a priority for this program I have hours trying to get back on line to continue the filing. NO SUCCESS! I guess I 'll go elsewhere
I purchased turbotax delux program online at January 31,2008 Saturday and I gave my credit card information, then I downladed your program. But when I check my bank acccount online I saw that you charged me three times $63.55 instead of one.You charged me $127.10 for nothing. I already inform my bank. Please correct that action and explain me why you charged me in that way.
I was charged $94.85 to file a FREE Efile Fed and State Tax Return. Also, after receiving a confirmation email showing my infomation was received by Fed and State, Turbo Tax still wants me to complete my return and Efile again. Spent hours on the phone with several intut Turbo Tax reps which took note of my past years FREE file, and could only explain by saying, I must have purchased something?
The $94.85 charge for FREE Efile represents about 1/4 of my total refund.
I filed my federal and Illinois state taxes with turbo tax on line, february 07 2008. As of today, 3-15-08, I still have not received a DCN number. And do not know if my taxes have been filed by turbo tax. My refund was to be a direct deposit.
I am due a refund from both federal and state, having been laid off from full time work, my immediate income is questionable and this return is most important to paying rent and bills.
I filed in 2005 using the Turbo Tax from the IRS website. Having filed Separate and married, the Turbo Tax informed me at the end that I could not file electronically due to filing separately. I mailed my return in. So, why did Turbo Tax not catch that I was filing for a child tax credit and tell me that I couldn't take the credit because I was filing Separate and married? When I file my taxes online, I do not use a book, I rely on the Turbo tax that I pay for. So now, I owe the IRS money because Turbo Tax allowed me to take the child tax credit - and I had no clue that I wasn't supposed to - because a red flag wasn't thrown while I was filing. I fought the IRS with the issue, lost the fight, and had to pay full amount including 2 years of late fees.
So, not knowing that I had filed wrong in 2005, I filed the exact same way in 2006. Guess who is knocking on my door again now for more money? I am a very honest person, and would not try and cheat the IRS. I relied on Turbo Tax to take me through, step by step, and finish my return legally. Had I known I had been claiming a tax not due to me, I wouldn't have done it. Is there anything I can do?
I am going through a tough time, and it's not possible to dig into my pockets for $700.00 here and there. I just feel as though I was cheated by Turbo Tax - and if they had the program working correctly, I wouldn't be sitting here wondering how I'm going to pay the IRS again.
I purchased TurboTax Duluxe to download online. This purchase included one state income tax. I completed my federal income tax and went to download Illinois and I could not get it to work. I tried to use Intuit's customer service links and those links would not work. Intuit promises satisfaction guaranteed but when I attempted to use their on-line link to request a refund, that link did not work. Nowhere on their web site could I locate a telephone number to call or find a functioning link to someone or to instructions which would enable me to complete my state income tax. Their satisfaction guarantee promise is a farce. I sent 3 emails to their feedback site requesting someone to call me and did not receive a response other than an automated response with more non-functional links.
I spent a whole day on this and will now need to either pay someone to complete my taxes or purchase another product.
I completed my Federal and VA State Tax Returns and filed them both electronically, $17.95 each. I received an email notice that my State return was rejected by the State and that I needed to go back into Turbo Tax to see the reason. There were two error codes presented, 0005 and 0002 and I was instructed to mail my return to the State. I was given no instructions on how to correct either of these errors before mailing my return. I called their customer support, spoke with one international character that could not help and after a second 45 minute wait, a US customer support rep. that could not help me. My problem was to be escalated to the next level and I was to receive an email from that person. It is two days later and I have heard nothing back. The program will not let me get pass these errors and always brings me back to the page that says that I had an error submitting my State return and Lets find out Why. I don't want to file an incorrect tax return. I bought Turbo Tax because it performs a substantial error check before it allows you to file. By the way, the State return still passes this test with no errors. Why would I mail my return to the State if the State already rejected it?
I wish to be reimbursed for my Turbo Tax Home and business Software and the two electronic filing fees paid, ($99.95 + 17.95 + 17.95. Total = $135.85). I also want an apology from Intuit for their terrible customer service and their ridiculously long waits on hold as well as for subjecting me to their completely untrained international tech support who only served as a buffer and not as a solution provider. By the way, I have used Turbo Tax every year since filing my 1994 taxes so I am very familiar with the program.
After using turbo tax for more than 10 years, our state return was held due to the fact that they said our school tax had not been filed in 2005 but our 2006 was. i was informed after a complete runaround that there are sometimes errors when using turbo tax and now I have to go through a huge process for them to pay me back for my penalty and refund from the state. Gotta love turbo tax. I sure will not use them anymore.
A loss of my state refund this year $327.00 does not sound like a lot but in today's economy and being of medium income every penny counts when your counting them.
I filed my federal and Georgia state income tax returns online using Intuit's TurboTax Freedom Edition. The program stated that my federal and state returns were accepted. As requested, my refund was deposited into my bank account, but it was more than $400 less than on my TurboTax return. The IRS website clearly reflects the lower amount I received, but the TurboTax site still says that my return was accepted.
I am a homeowner and student who has been paying on student loans. What are my choices? This refund was going to pay one mortgage payment while I fulfilled a practicum requirement for my degree.
Recived an email from Turbo Tax stating our Federal efile was rejected even though we had not even logged into Turbo Tax this year or started our return. The email came to the email address we have on file with Turbo Tax on the web. We have used the Turbo Tax website filing since 2002 and the same email address since 2005. The email was addressed to someone with a different name then us but the information connected to the email was disconcerning containing our SS#, and the same state my husband was born in.
I have a lot of proof that the problem with someone seeing your account is still not solved. My husband and I have not done our taxes for 2008 and someone, through this program, has filed a tax return in our name to the state of Mass and it was first rejected then whatever it was they did wrong was corrected and then accepted. It is really crazy, my husband and I have been dealing with this for a week now. I was actually able to do some things that proved my point after they supposedly shut down our records so no-one else can access them.
I am having to cancel all credit cards and call everyone involved with our credit, etc.
I recieved a letter in the mail stating the cost of online tax service as $9.99, including state and federal filings. Once I reached the billing section, the site stated the cost would be $49 dollars!!! This is the same site I have used in two previous years without complaint.
Stating the cost at $9.99 is false advertising!!!!!
My wife and I were preparing our 2005 taxes using Turbo Tax Online. When preparing the Federal taxes, there weren't any problems. However, when we got to doing the State taxes, the TT Program automatically transferred the information from Federal to State. However, it made a mistake in considering an "income" as a "deduction". This meant that instead of us having to PAY taxes on our income, we were getting an "easy" out from the Program (by not paying taxes to the state). Does Turbo Tax take the liability for that? Probably NOT!
Everytime we changed the name of the employer on the Federal Income information, THAT changed our state refund! Isn't that great!! We spent $19.95 on the State Tax part of Turbo Tax. And now we have to redo our State manually.
