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James of Salisbury IL (03/15/08)
I filed my federal and Illinois state taxes with turbo tax on line, february 07 2008. As of today, 3-15-08, I still have not received a DCN number. And do not know if my taxes have been filed by turbo tax. My refund was to be a direct deposit.
I am due a refund from both federal and state, having been laid off from full time work, my immediate income is questionable and this return is most important to paying rent and bills.
Pamela of Ft Hood TX (03/06/08)
I filed in 2005 using the Turbo Tax from the IRS website. Having filed Separate and married, the Turbo Tax informed me at the end that I could not file electronically due to filing separately. I mailed my return in. So, why did Turbo Tax not catch that I was filing for a child tax credit and tell me that I couldn't take the credit because I was filing Separate and married? When I file my taxes online, I do not use a book, I rely on the Turbo tax that I pay for. So now, I owe the IRS money because Turbo Tax allowed me to take the child tax credit - and I had no clue that I wasn't supposed to - because a red flag wasn't thrown while I was filing. I fought the IRS with the issue, lost the fight, and had to pay full amount including 2 years of late fees.
So, not knowing that I had filed wrong in 2005, I filed the exact same way in 2006. Guess who is knocking on my door again now for more money? I am a very honest person, and would not try and cheat the IRS. I relied on Turbo Tax to take me through, step by step, and finish my return legally. Had I known I had been claiming a tax not due to me, I wouldn't have done it. Is there anything I can do?
I am going through a tough time, and it's not possible to dig into my pockets for $700.00 here and there. I just feel as though I was cheated by Turbo Tax - and if they had the program working correctly, I wouldn't be sitting here wondering how I'm going to pay the IRS again.
Wendy of Long Grove IL (02/27/08)
I purchased TurboTax Duluxe to download online. This purchase included one state income tax. I completed my federal income tax and went to download Illinois and I could not get it to work. I tried to use Intuit's customer service links and those links would not work. Intuit promises satisfaction guaranteed but when I attempted to use their on-line link to request a refund, that link did not work. Nowhere on their web site could I locate a telephone number to call or find a functioning link to someone or to instructions which would enable me to complete my state income tax. Their satisfaction guarantee promise is a farce. I sent 3 emails to their feedback site requesting someone to call me and did not receive a response other than an automated response with more non-functional links.
I spent a whole day on this and will now need to either pay someone to complete my taxes or purchase another product.
Sal of Ashburn VA (02/27/08)
I completed my Federal and VA State Tax Returns and filed them both electronically, $17.95 each. I received an email notice that my State return was rejected by the State and that I needed to go back into Turbo Tax to see the reason. There were two error codes presented, 0005 and 0002 and I was instructed to mail my return to the State. I was given no instructions on how to correct either of these errors before mailing my return. I called their customer support, spoke with one international character that could not help and after a second 45 minute wait, a US customer support rep. that could not help me. My problem was to be escalated to the next level and I was to receive an email from that person. It is two days later and I have heard nothing back. The program will not let me get pass these errors and always brings me back to the page that says that I had an error submitting my State return and Lets find out Why. I don't want to file an incorrect tax return. I bought Turbo Tax because it performs a substantial error check before it allows you to file. By the way, the State return still passes this test with no errors. Why would I mail my return to the State if the State already rejected it?
I wish to be reimbursed for my Turbo Tax Home and business Software and the two electronic filing fees paid, ($99.95 + 17.95 + 17.95. Total = $135.85). I also want an apology from Intuit for their terrible customer service and their ridiculously long waits on hold as well as for subjecting me to their completely untrained international tech support who only served as a buffer and not as a solution provider. By the way, I have used Turbo Tax every year since filing my 1994 taxes so I am very familiar with the program.
Lisa of Reynoldsburg OH (02/25/08)
After using turbo tax for more than 10 years, our state return was held due to the fact that they said our school tax had not been filed in 2005 but our 2006 was. i was informed after a complete runaround that there are sometimes errors when using turbo tax and now I have to go through a huge process for them to pay me back for my penalty and refund from the state. Gotta love turbo tax. I sure will not use them anymore.
A loss of my state refund this year $327.00 does not sound like a lot but in today's economy and being of medium income every penny counts when your counting them.
T. of Snellville GA (02/15/08)
I filed my federal and Georgia state income tax returns online using Intuit's TurboTax Freedom Edition. The program stated that my federal and state returns were accepted. As requested, my refund was deposited into my bank account, but it was more than $400 less than on my TurboTax return. The IRS website clearly reflects the lower amount I received, but the TurboTax site still says that my return was accepted.
I am a homeowner and student who has been paying on student loans. What are my choices? This refund was going to pay one mortgage payment while I fulfilled a practicum requirement for my degree.
Tom of Charleston WV (01/27/08)
Recived an email from Turbo Tax stating our Federal efile was rejected even though we had not even logged into Turbo Tax this year or started our return. The email came to the email address we have on file with Turbo Tax on the web. We have used the Turbo Tax website filing since 2002 and the same email address since 2005. The email was addressed to someone with a different name then us but the information connected to the email was disconcerning containing our SS#, and the same state my husband was born in.
Diane of Charleston WV (01/26/08)
I have a lot of proof that the problem with someone seeing your account is still not solved. My husband and I have not done our taxes for 2008 and someone, through this program, has filed a tax return in our name to the state of Mass and it was first rejected then whatever it was they did wrong was corrected and then accepted. It is really crazy, my husband and I have been dealing with this for a week now. I was actually able to do some things that proved my point after they supposedly shut down our records so no-one else can access them.
I am having to cancel all credit cards and call everyone involved with our credit, etc.
Vasanthie of Hayward, CA (04/23/06)
I recieved a letter in the mail stating the cost of online tax service as $9.99, including state and federal filings. Once I reached the billing section, the site stated the cost would be $49 dollars!!! This is the same site I have used in two previous years without complaint.
Stating the cost at $9.99 is false advertising!!!!!
Chad of Farmington NM (02/18/06)
My wife and I were preparing our 2005 taxes using Turbo Tax Online. When preparing the Federal taxes, there weren't any problems. However, when we got to doing the State taxes, the TT Program automatically transferred the information from Federal to State. However, it made a mistake in considering an "income" as a "deduction". This meant that instead of us having to PAY taxes on our income, we were getting an "easy" out from the Program (by not paying taxes to the state). Does Turbo Tax take the liability for that? Probably NOT!
Everytime we changed the name of the employer on the Federal Income information, THAT changed our state refund! Isn't that great!! We spent $19.95 on the State Tax part of Turbo Tax. And now we have to redo our State manually.
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