
Joseph of Plainfield, VT on April 14, 2007
In many ways I love my new Prius and regret having to start down this path with Toyota. However, I'm having the same dangerous problems with my 2006 model as described by Christopher and others I've seen on the Internet.
I live in the mountains of Vermont - up steep hills and dirt roads. I consider the slippage problem - with the shutting down of power to the wheels just when you need more (not less) traction - to be a very serious problem and a potentially life threatening design flaw.
After a lengthy call, the line I was given by Toyota Corporate when I called them yesterday was that the system was operating the way it's supposed to, which is what I learned later others have been told. However, it became clear that they were resistant to accepting that operating the way it was supposed to was the problem.
That this system is fundamentally flawed in a way that could put people's lives at risk and poses dangers in environments like mine - where navigating fresh slippery snow and steep inclines are a necessity. Despite my insistence that there must be many other people like me who are experiencing this same problem, Toyota Corporate did not acknowledge this as a widespread problem.
Common sense told me something wasn't right and I needed to press this as far as necessary, including some form of lawsuit, which is not my tendency at all, but I consider this problem to be serious enough to warrant a recall by the company. So after my unpleasant encounter with the corporation, who had lost my initial complaint about this problem filed several months ago to which I never received a follow up - I decided to do some searching on the Internet which is how I came upon your website.
Then I found a number of similar complaints elsewhere and learned that what I thought was the problem - which was the vehicle stabilization control system - was probably not the cause, but rather it was traction control which I hadn't heard about before. It was clear after a short while that enough people are experiencing what I have been that Toyota should have easily been in a position to inform me of this and acknowledged this as an issue, which they didn't. I questioned them regarding whether an override switch was available and learned it wasn't and later saw that this is the solution that others had suggested.
This really leaves me with no option but to get rid of this car somehow unless the traction problem can be disengaged. However, I want to drive a Prius or something like it because of my great concern for the environment and I want to know if the problem exists on all Prius's or just some models. Finally, in one posting I read last night someone suggested that a Prius had to be driven differently. This made some sense to me given a recent experience I had but it was ultimately not convincing.
I did find in a recent snowstorm, as this writer suggested, that I was able to make it up a friends very steep road (just barely) crawling at about 3 or 4 miles per hour at best. (My friend I was visiting has an 05 Prius with the same problem and warned me not to drive my Prius on that day.
He's wanting to take action with me.) At any moment I thought the car would come to a complete stop but to my surprise it actually made it up - although I smelled strange odors and the battery was down to 1 bar, the lowest I've seen it. So I do see that it's possible to drive this car differently, flooring the gas peddle to barely crawl and have it work - but it was so touch and go and had another car been coming (up or down) I wouldn't have been able to move out of the way and probably couldn't have restarted with no momentum from a standstill.
It is completely clear that I am unable to trust my Prius in serious snow conditions and I now choose not to drive it whenever possible in fresh snow, when the traction is most slippery. Yesterday, I was not even able to get the car to move more than a few inches in reverse on my almost entirely flat driveway over just a few inches of fresh, wet snow, even when there was no snow under the car itself.
As a result, the car, which I happen to love in many other respects, is rendered useless in fresh, unplowed snow. My greatest concern is that I would be unable to respond in slippery conditions if someone were sliding out of control and my safety (and those with me) depended upon my being able to get traction DESPITE the slippery conditions in order to move quickly out of the way to avoid a collision. The bottom line is that this design flaw does not allow me as the driver to control my car. It decides for me when my wheels should stop spinning, which is completely inappropriate and ineffective given the driving conditions I face on a daily basis in Vermont for almost half the year.
So far I've managed to avoid serious mishaps, but I consider this such a serious design flaw that it seems it may be worthy of a class action suit and massive recall. I'm writing to find out what my recourse might be as I am not willing to own and drive a vehicle that I feel is unsafe at least in slippery conditions. As I begin going down the path of learning what my rights are and seeing how Toyota will respond to this when pressed, I was hoping you could give me some advice. I called wanting to know who I needed to talk with at the corporation to get this problem resolved and declared my readiness to go as far as I needed to in order to have this problem resolved.
I wanted a number or address for someone with decision making power. I was told I was talking to the right department but felt I wasn't talking with someone with authority to resolve a consumer complaint. It was requested that I bring my Prius to a local dealer to get it checked out as a first step, which I'm doing on Tuesday. However, it's clear to me that this is just going through the motions and that I need to learn what my recourse is and how far I may need to go toward lemon laws, lawsuit, class action, exchanging vehicles, etc. If you can be of help I'd appreciate it very much. Thank you.