Toyota Prius Reviews

Maintenance costs may outstrip fuel savings

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About Toyota Prius

The Toyota Prius is a full hybrid electric car that debuted in 1994. Read more Toyota reviews to learn about other models.


Toyota Prius Reviews

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    Page 2 Reviews 10 - 40
    Customer ServiceSales & MarketingMaintenanceStaff

    Reviewed March 7, 2020

    We bought the Prius just last month at Jim Coleman with 0 miles and dx it from Baltimore but the pre collision safety stopped working, has a engine problem and it’s brand new but we have all proof. The general managers, service department at Jim Coleman didn’t want to help and look into it neither did Toyota. We now know Toyota likes to run away from issues because the Prius specifically was recalled for this same issue and it’s on the BBB and other website true Reviews about it having safety features issues with more than 33k recalls even the managers thought that Toyota has been hiding because they only reported 3k and not 33k recalls this year. Also aside from that my husband and I have email complaints of this matter, phone calls, and tag you on social media of our true reviews on you thus far as a whole company to show everyone not everyone gets the best deals and some good people get scammed.

    But I have the proof I need to follow a lawsuit with Vincent ** who is currently an employer for the company and has worked as a salesman for half a year and have eye witness and discovered so much in our short time that we plan to pursue this with no problem. Yes it sucks we are the victims but no pity that I am positive things will only get better from here. So if anything thank you Toyota for giving me the opportunity to share my experience with everyone.

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    Sales & MarketingStaffHonesty & Transparency

    Reviewed Feb. 25, 2020

    First of all, are you serious Toyota? Let me tell you a little backstory. I've worked as a Toyota salesperson for 6 months. I'm making profit and gross. I bought a car. A 2019 Prius LE. Brand new. 0 miles. But guess what? I find out today in service that the collision system sensor is missing from my car. TF? I bought the car new and it is missing a safety function? Do you want me to die? Honestly I would think that after all the recent recalls with the fuel pump and engines blowing up that you would be a little more careful with your cars. But don't hit me with the American made cars having issues.

    This is a Japanese built car. Like I haven't even mentioned the loud engine noise the car is making. Like what the actual heck. I sell cars for you and you slap me in the face? I demand to talk with the higherups. I have no problem filing a MD Lemon Law lawsuit as this is against the rules. It's a new car. Barely a month old. Has all these issues. No accidents. Wow Toyota just wow. How can you do this to me? How should I continue to tell Toyota customers how great the cars are when this crap affects me?

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    Reviewed Dec. 15, 2019

    This is my second Prius, a 2009 and now a 2019. I liked the previous one better. This one has some nice features like the automatic dimming headlights, the lane departure signal, heated steering wheel, & blind spot warning. But I'm very upset that it didn't come with a spare tire. Want me to use their roadside service which is available for 2 years however I keep my vehicles for more than 10 years. Was told no room for a spare. Dumb, real dumb.

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    Reviewed Dec. 14, 2019

    My hybrid car is a fuel miser. I get to stretch my fuel dollar. It has a quiet cabin, even with the engine geared up. It fits the bill as a commuter or weekend cruising vehicle. Its sight lines are unobstructed. The easy to read dashboard is both attractive and informative. Whether the car is used as a functional family ride or it’s purring, so sleek out down the highway.

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    Reviewed Dec. 13, 2019

    A great driving car and great on gas mileage, 58 miles per gallon. I probably will keep getting Toyota Priuses as this is my third one and I really like them. They have a lot of safety features like alert if you get too close to the car in front of you or it beeps if you go across the line in case you are getting sleepy and I am a little bit older so it's nice to have those added safety features.

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    Ease of Use

    Reviewed Dec. 12, 2019

    I really like the money I save in gas with the Prius because of all the driving I do for work. It's a nice small car and has lasted 150000 miles and going unlike dying at 100000 like most cars I've owned. The one downside is that in the winter where I live, it snows a lot and my Prius is so light that it just slides across most snowy surfaces making it difficult to use in winter time.

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    Price

    Reviewed Dec. 10, 2019

    I chose the Prius Prime for its environmental component and it's very good at what it does there; often I don't have to fill up with gas for weeks and weeks! And it takes very little energy to charge as well. What I didn't expect, was how much fun this car is to drive- It has a weighty glide to it, but then is also more responsive than I anticipated. Recommended!

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    Customer ServicePrice

    Reviewed Dec. 7, 2019

    This vehicle is an affordable mixture of luxury, safety, fuel economy, and a sure bet for those who choose to drive vehicles that are kinder to the environment. This vehicle boast a host of features that make driving anywhere a pure joy. I enjoy the heated seat, controlling things like incoming calls, musical selection and the temperature via a request on the steering wheel. Pure joy. This car is worth every penny paid entirely due the detail detail given to both design and functionality. Great car and great value.

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    Reviewed Dec. 6, 2019

    Super economy and excellent handling, very good safety features, but somewhat cramped interior, meager storage spaces, and minimal power. Great for zipping around town, but leaves a lot to be desired on longer trips.

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    Reviewed Dec. 4, 2019

    Great car. 2018 and have owned for a year now. The safety features are great and the rear camera is very helpful. The cars features are wonderful as well and can connect to Bluetooth, play mp3s from a usb, and charge wirelessly.

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    Reviewed Dec. 1, 2019

    Bought car in 2009 and it is a 2010 Toyota Prius. I have 160,000 miles on the car and all in all it has been a good car. No major problems with the car just maintenance. I would recommend this car for the great gas mileage. I average around 43 miles per gallon and sometimes a little more or less.

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    Reviewed Nov. 30, 2019

    I have never before had such a maintenance free vehicle, and my Prius is a 2007. Gas mileage is great, although because I live at the top of a hill and in a cold climate, not as good as manufacturers estimates. I hope that newer models did something about the automatic turn off when skidding. This feature makes it difficult for me to get up the hill when it snows. And the back latch to the hatchback broke, and I see this as an issue on other old Prius on the road. But besides those two issues, this car has given me many miles of maintenance-free travel.

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    Customer ServiceCoveragePriceReliability

    Reviewed Nov. 19, 2019

    I have been a loyal customer for three years and since owning my first Toyota. I decided to change vehicles after my children go older and I wanted to get a smaller car. I decided on a Prius. I have gotten everything I have ever needed done only through Toyota with this car. I was a very loyal customer even when they sold me defective tires and then after a few months I got a nail in my tire and was told that there was no warranty even though I had the paperwork. Then I was offered a discount to buy four more tires??? I am a teacher and I don't have money like that. Anyhow after I showed my paperwork and talked with the Jenna ** the services specialist. I was told that I could get new tires and that there would be a road hazard warranty on them and she would put it in the notes.

    Well that was last year. She is no longer there and today 11/18/2019 I had another issue with one of my tires and was told to bring it up there because it had to be inspected so that they could write up what was wrong with it before they replaced it. I dropped it off and a few hours later got a call from Stacey ** and was told that there was not a warranty on the tires because when they replaced the defective tires in 2018 that was at their expense. Now at this time I am telling her what I have in writing and she brushes it off by asking me how much did I paid for the tires as if she couldn't see that on her computer screen, she then tells me the cost of my tires like it wasn't much money at all. It may not have been much to her but on a teachers salary it was a lot to me because I got other work done as well.

    Anyhow I go get my car and ask to speak to the service manager. The services manager so bluntly pointed out, I did not pay for the tires so they were not covered under warranty and they would not replace my tire. They did quote me a price on one and I declined. They also quoted me a price on a warranty for the one tire. Now out of the three years I have been a Toyota owner no one at this place has ever told me anything about purchasing a warranty. If they had I probably would not be writing this review because that is how loyal I was to Toyota. How is it that I was sold defective and discontinued tires that I paid for that did not have a warranty and was not offered one and they knew it, and now because they had to replace the tires due to their fault I cannot get a replacement tire especially since I paid for the first set in the beginning and was told that there was in fact a road hazard warranty?

    I was a loyal customer to a fault and to be done this way is very disheartening. I am a teacher and I have a very close knit educational family at the school I work. We all listen to each other and have each others back as consumers because we are all on a limited income. I most definitely will not recommend any of them to this place to purchase anything. I was going to upgrade my Prius in January when I got my bonus well not anymore. I am going back to Nissan. I don't even know why I thought it was a good idea to leave anyway.

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    Reviewed Sept. 25, 2019

    The fact that Toyota can’t offer CarPlay upgrades to older (in my case a 2018) Prius models is very disappointing. I will probably trade my car in for a different make and model because Toyota's phone/car interface is really poor quality.

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    Reviewed Aug. 16, 2019

    I love how our 2019 Prius handles, it has a snappy peddle and gets excellent gas mileage in the upper 50s to low 60 mpg, better than our previous Prius. The seats are very comfortable and has great leg room in the back. My mom who has lots of back issues and has trouble traveling.. it is the only one of 3 vehicles that we have that she travels well in the back and is comfortable. The only thing I miss in our 2019 is that it doesn’t have the double glove box and doesn’t have the under the console storage space that our 2012 has... Other than that I love it.

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    Reviewed Aug. 13, 2019

    Absolutely love my car & have had literally no issues with it after putting ~70k miles on it myself. I'm at ~112k right now and she runs strong! When I have this one paid off I'll be looking to get a Prius Prime.

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    CoverageStaff

    Reviewed Feb. 22, 2019

    I purchased a 2018 Prius in October, it has less than 5,000 miles. The brakes grab, the front fender has chipped and cracked despite no collision. The cover on the driver's side side view mirror apparently just fell off. There is no indication of anyone hitting me, and the mirror itself is not damaged.

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    CoverageReliability

    Reviewed Nov. 14, 2018

    My 2006 Prius stopped running and I had it towed into the dealership. They diagnosed a defective computer board and replace it. That didn’t solve the issue and I again had the car towed into the dealership. This time they diagnosed a different computer board. That didn’t solve the issue and I again had the car towed into the dealership.

    Now they advise me that there are multiple computer boards that are showing as bad, in addition to the battery. The problem is that if any of these problems had shown themselves last year, they all would have been covered under now expired Service Notices or warranty enhancements, but since those notices have expired, they are no longer covered. If Toyota admits that a part is defective and covers their repair, why is that defective part no longer covered after a certain date. Either a part is defective and Toyota assumes responsibility for its defect or it is not defective.

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    Reviewed Oct. 6, 2018

    Bought a 2006 Prius 4 years ago with only 33,000 miles. Now on 56,000 miles. Averaging 54mpg in summer months. A few months ago the VDU screen failed and was quoted £2000 + fitting. As the car would only fetch £3000 I did not repair it and now rely on steering column switches. Cannot adjust fan speed etc. Whilst driving on motorway from Cardiff to Bridgend (approx. 25 miles) the car suddenly lost power but I managed to reach safety of hard shoulder. After a short interval managed to start car and resume journey. Recently the car would not reverse, I was stuck in a parking slot for perhaps 20 minutes before I could move. I love the Prius but would not use it on a long journey because of reliability issues.

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    Coverage

    Reviewed Sept. 15, 2018

    My 2012 Prius had both headlights go out while driving on an interstate. Luckily no damage was done. My dealer ran my VIN to see if Toyota had a warranty extension as it is a well documented voltage problem for the car. I was told that the 2010 and 2011 Prius do have such coverage but the 2012 does not. Seems very shortsighted on Toyota’s part. It clearly foreseeable that someone could be harmed or killed and that this issue should be addressed.

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    Reviewed July 28, 2018

    Toyota has 160,000 - 200,000 mileage cars for sales versus to the others cars disappeared around 140-160k. My Prius has 72k when I bought it, now it has 140k. In 5 years of driving it I have zero problem. To live in a today's world I will never take a chance to buy cars if it is not Toyota!

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    Reviewed June 28, 2018

    I traded in my 2008 Prius for a 2018 Prius 3 and am delighted. It is quicker, more comfortable and even more economical. I am getting over 60 mpg on a regular basis with normal town and country driving at posted speeds.

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    Reviewed June 21, 2018

    I like hybrid cars and the cosmetics of the Prius. It is not only functional but also stylish. The gear shift is what drew me to the car. The console set up outs wonderfully and ergonomically designed. The car also drives very smoothly and its gas mileage is fantastic. And while the primary battery can be an issue in the future, that is not until the car has aged significantly. So my only wish for the car, besides a paint job, is a sunroof. Were it to have a sunroof and be a particular shade of blue, I would want this car for my entire life. I would recommend this car to anybody.

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    Customer ServicePrice

    Reviewed June 19, 2018

    My favorite car. Excellent gas mileage and economical. I have not had to replace the brakes on this vehicle. The towing of ladders or taking trash or recycle, hauling large items or multiple shopping item is great because the seats lay down. The console is defined with driver convenience. Everything is located so I can focus on driving and not hunting around for anything. The storage throughout the car is amazing and the legroom for all passengers is very roomy. Even the six foot teenage nephew. However, my Prius does not have a backup camera. The voice system when making a phone calls is not all that great. The auxiliary battery was a little pricey. Not explained that it would have to be replaced after six years. Also, the keyless remote batteries are a rare make, costly, and do not last.

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    Price

    Reviewed June 17, 2018

    It cost less to buy gas on Toyota Prius and it runs some on gas and sometime it drives on electricity. It has a camera in the back when you reverse the car. It also gave air bags and it is a very safe car. It has a nice trunk and more room in the back. Moreover, it also have dark windows so people can't see in but we can see out. It also takes a lot less money to take care off. Overall, it was great and wonderful and I really like my new car.

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    Reliability

    Reviewed June 16, 2018

    I have been very pleased with the performance, mpg and reliability of my Prius. It has more power than expected and also gets better gas mileage than listed when I drive conservatively. I also like the ability to track mpg as I drive. I chose the Prius for mpg, cost and features like the keyless entry and push button start. I also like the distinctive design. I feel like it is safe for me and my family and good for the environment as well. It suits me. The only thing I dislike is the lights don't come on automatically. Also sometimes it skips a little when going over bumps. But in general I like it more than I expected to.

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    Reliability

    Reviewed June 15, 2018

    The Toyota Prius is cute, comfortable, and was for sale close by. A trusted friend was selling this car for a good price and she had very good luck with it and was buying another Toyota. Also, I needed one for my daughter and knew it was a reliable good car. My daughter liked it. Runs well, pretty blue, hatchback, easy to drive, and good mileage. However, if the car is left in the garage and isn't driven for a while it is challenging to get the battery recharged. Also, I am heavier set and would like the seats a little wider.

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    Reliability

    Reviewed June 14, 2018

    I have always wanted to own a Prius. It's very reliable, modern, economical, and has few if any mechanical problems. It's compatible with most modern technology, so traveling and maintenance are easier than ever. I like its hybrid capability, fast brakes, touch screen controls, high MPG so fueling up is inexpensive, smart entry, Bluetooth, and rearview camera. However, very cold winter temperatures make the battery die faster and I wish there was more trunk space. It's very light so traveling at higher speeds feels daunting.

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    Customer Service

    Reviewed June 13, 2018

    Prius is great for long distance travel; it's got great gas mileage. It's also roomy and dependable. I like having Bluetooth on it too because I can listen to music on my phone and talk to people without taking my hands off the steering wheel. And when I use the buttons on the steering wheel, the buttons show up on the dashboard so it keeps me from looking down. I also like the tire sensory system as it lets me know my tire is low on air. The only thing I don't like about the car is that it takes a minute for the car to get going - its slowness when first taking off from the light or getting on to the freeway. I wish there's also a way to connect MapQuest from my phone onto the monitor in the car.

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    Price

    Reviewed June 12, 2018

    Prius is a great model, car isn't too loud, and it runs smoothly. It was a good purchase and I'm glad I got it. It was worth the money. It has all the good features in it. I like the navigator that comes with it and so is the radio. It's a perfect size for a car if you have a small family, but you shouldn't hope to fit too many things in there because not everything will fit in that car since it is so small. But other than that it is perfect. And has no problems with it.

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    Toyota Prius Company Information

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    Toyota Prius
    Website:
    www.toyota.com