Infiniti Reviews

I am extremely disappointed with Infiniti and the way my case has been handled by Infiniti Consumer Affairs. I own a 2018 Infiniti QX60 that has experienced major issues, including a defective transfer case and a defective passenger-side headlight assembly. The total cost of repairs is a little under $7,000. After escalating my concerns to Infiniti Consumer Affairs, Infiniti only offered to cover 50% of the repair costs, leaving me responsible for thousands of dollars for what I believe are defects that should not occur on a vehicle of this caliber. I purchased an Infiniti because of its reputation for quality, reliability, and customer satisfaction. Instead, I have spent countless hours trying to resolve these issues, only to be met with what feels like a lack of accountability and concern for the customer. For a luxury automotive brand, I expected Infiniti to stand behind its products and provide a more reasonable solution.

I purchased my new 2026 Infiniti QX60 Sport in November 2025. The car has been in for service multiple times for a defective infotainment system with no solutions available. This has been the most frustrating experience I have ever dealt with. Two Infiniti service departments are unable to solve the problem and there have been no acceptable options offered. Now I am forced to seek legal assistance after 7 months of replaced parts and no resolution. Buyer beware.

If I could give zero stars I would. I got a 2026 QX60, and I’m horrified! They wrecked what used to be a great car! I had a 2019 and couldn’t have been happier, decided to upgrade, little did I know they changed the entire model for the worst! What used to be a smooth, quiet ride is now loud (sounds like you’re on a motorcycle!), terribly unsmooth ride, with the car constantly jerking forward. I brought it in for service only to be told, “That jerking forward is just how the engine runs!” The infotainment system is awful! It’s very glitchy and many times, there’s no sound on the radio, your phone will disconnect by itself from the system (after having been paired over and over), the google service will say, “Can’t connect,” etc. WHAT A HORRIBLE CAR, and the worst part is it’s expensive and supposedly a luxury car. More like a nightmare!

Today, May 8th, 2026, 2 months and 1 day after leasing a QX60S, I had to take the vehicle in for service to fix the driver's side mirror because after some 50 unsuccessful tries, it failed to hold the desired command/program setting. With only 188 miles on the odometer I no longer wanted to have to fix my mirror manually every time I got in the car, so I took it to South Infiniti in Miami, Florida, and under Service Invoice ** a team of some of the nicest, most professional and attentive service personnel went to work to solve my problem. Three hours later and after several much appreciated updates on the process, they delivered the SUV informing me that the mirrors were behaving as designed by Infiniti as a safety measure so that there was clear view of the rear of the vehicle when starting it. That it could not be changed in the algorithm and that it could not be defeated either by a manual switch or software.

I took my car to Taverna Infiniti in Aug 2025 for an oil change. Taverna placed me in a rental car at Enterprise. The car was returned the same day. In November 2025, Enterprise charged my credit card because Taverna did not pay the bill. I have been trying to resolve this since that date and receive no return phone calls or emails. The worst customer service in the industry!!!!

Complaint Against INFINITI Consumer Affairs – Repeated Failure of Corporate Customer Support. We are filing this complaint regarding INFINITI Consumer Affairs’ handling of our case after multiple unsuccessful attempts to obtain meaningful assistance. We are long-time Nissan customers who chose INFINITI because we expected the higher level of care that a luxury brand promises. INFINITI markets a premium ownership experience, superior customer satisfaction, and elevated service standards. Our experience has not reflected those promises.

Bought 2025 QX60, sold with 3 years service. When I went in for 1st service to another dealer, was told it was 22,500 miles or 3 years. Called Consumer Affairs, was told to solve this with dealer. Who in the US drives 22.5K miles in 3 years? This is misleading and not transparent to anyone as I could not even find this mileage limitation anywhere on Infiniti documentation. The FHWA estimates the average mileage per year is 13,500, which would make Premium Care Select Maintenance a not even 2-year service coverage. This is bad design of the product, misleading to customers and the sale process was not transparent as this was never disclosed to us(maybe in the myriad of documents it was.

Service for my 2022 QX60 what a joke, under warranty. Need to fix cameras, they don't have a loaner vehicle. They only have one and it's out. They won't rent a car until they know what the problem is. I have to bring the vehicle home, wait until they call and have a loaner. INFINITI WHAT @_$& JOKE.

Infiniti has been the worst car experience I’ve ever had. I bought my first Infiniti—a QX30—and now I fully understand why this model was discontinued. It has been nothing but trouble. I’ve had to replace the turbo twice, and the car isn’t even at 100k miles yet. For a “luxury” brand, this level of reliability is unacceptable. What made the situation even worse was the lack of support. Infiniti Consumer Affairs was completely unhelpful. The representative assigned to my case wasted my time, provided no real solutions, and made me feel like my concerns didn’t matter.

Customer service for a luxury brand like Infiniti is the WORST service experience I ever had in 45 years of owning a vehicles. You can never get through to talk to a service rep. Shame on you Infiniti!