Jiffy Lube - Damage Allegations

I had a two-fold issue. I took my car, a 2002 Buick LeSabre Custom, into service center #660 1270 S Range Line Rd. Carmel, IN 46032 for a standard oil change and back right blinker bulb change. Right as they gave me my car back, I started up the car and the brake and ABS light came on and stayed on. I looped the car back around, back again and showed them/told them and they refused to look at it or take responsibility for doing something to it, declaring it was just a fluke coincidence and they don't go near anything that would cause that. I have not been able to get that checked as I haven't had the money to take it to a mechanic.

Two weeks later, however, the bulb they changed burned out. I was told when buying a bulb change from them before that they have 30-day warranty on that. So I took the car back again with receipt and asked them to replace it. The manager or supervisor in charge tried to immediately tell me, without really looking at anything, that it was my car's fault and not theirs. When he realized he wasn't going to get me to go away with that excuse, he suddenly started saying that he couldn't change my rear blinker bulb because the guy that had the right tool wasn't working there anymore. He actually said this. They couldn't change my bulb because they needed a special tool.

I went down to Advanced Auto Parts (I'm not a car savvy myself), bought the appropriate bulb and a $3 common wrench and changed it myself 2 weeks later. It's working just fine. Special tool my **! Horrid service. Keep your car away from this location. They are crooks and bad at their jobs.

I came to Jiffy Lube and the guy said, "You have to go synthetic or it negates the warranty". I went home and called the dealer I've known for years and they said, it won't but we suggest synthetic. So I went back and had it done. I left Jiffy Lube and the next day, there was a puddle in my garage. I drove it back, engine light blink on; they looked at it with me. The radiator cap was loose. The steering fluid was overfilled and leaking, the air filter pipe was busted and hanging loose. A rubber bumper washer on the engine cover was missing. Sweeney said if I have it fixed, the Jiffy Lube company would reimburse. When I came back with the car, they said it would be two weeks. There wasn't even a sorry.

Now, I'm wondering what recourse I have if nothing is done. I'm also wondering if the guys who did my car, Andre and friend, retaliated, since I left at first and came back reluctant about the synthetic. I wonder if they deliberately sabotaged the car. It's pretty strange, isn't it?

When I had my oil change done, the technician cross-threaded my drain plug and caused the oil to leak out of my car, which has led to catastrophic engine damage. The manager Ronald ** is not returning my calls and is not claiming responsibility for my repair.

On Saturday, 04/07/2012, I went to Jiffy Lube number 2822 in Cathedral City at 10:00 am to have oil change and fuel filter change done on my 2009 Chevrolet 250 6.6 diesel with Allison transmission. I left at 12:30 pm after having waited for the work to be completed. It was obvious that the person replacing the fuel filter did not have a clue and was on his cell phone, asking how to bleed the filter and turning over the engine on several times to see if it would start. Eventually after bleeding the fuel filter, the engine fired up.

As I left, the panel told me that I need to replace the exhaust filter. This had never happened before, and we checked to find what this was in the manual. The vehicle was sitting on the exit pad from the lube shop when I noticed oil leaking from underneath. They returned the vehicle to the shop and checked for oil leaks and found that the skid pan had been filled with oil. They then had to take the skid pan off, clean it, and re-install.

On the way back to San Felipe, I noticed the oil gauge pressure was higher than it had ever been; it was fluctuating from low to high, and then a message on the panel came on, telling me that the engine power had been to reduced power. At that time, I was 10 miles from home. Again, this has never happened before. I am now in San Felipe, Baja, Mexico; and I am having to put the truck on a trailer and have it looked at at Fisher Motors in Yuma. I hope Jiffy Lube will honor the bill for this. I was offered a free oil change from a Jiffy employee named Greg, but I think I will pass on that one. Once bitten, etc!

I am a long time customer of Jiffy Lube as my records will show. My last service was on 3/10/12. A short time after, the car seemed to be jerking a little and soon after a vibration started on acceleration and then stop. On the morning of 4/3/2012, while on my way to work, I saw the oil light flicker. I immediately pulled into the nearest parking spot in a Publix and checked the oil. The dipstick was dry, not a drop.

I explained this to the manager and his response was, "It's ok, we will pull your car in and correct it." being as angry as I was, I told him, "It's not ok. You almost blew up my engine." As the argument got more heated, he began to fault me more and then taking my dipstick and hurling it at me in front of his own staff hitting the door where I was standing and landing at my feet.

I brought in a 2003 Volvo XC70 to Jiffy Lube at 4106 Oceanside Blvd, Oceanside, CA for an oil change. The service guy informed me I really should also have my trans flushed. I agreed on his recommendation to do the service. Less than one week (570 miles) later, the trans service light came on and the vehicle started shifting strangely. I took it to the dealer and they told me the wrong fluid was used, it was overfilled. It has sustained irreparable damage and needs to be replaced.

I contacted manager "**" at JL, explained the situation and received a call from the regional director in Los Angeles whose name is "Shafer". Shafer claimed they used their fluid with an additive to get it to "Volvo specs". I spoke to another manager "**" of the other JL nearby at 1970 Oceanside Blvd, Oceanside, CA and he told me he is aware that the trans oil they used is not compatible with my Volvo, that they have a chart that shows what cars are compatible with their "house fluid", and that he has to go and obtain the proper fluid from a 3rd party when customers come in with these "specialty vehicles".

Also, that they do not like to do this due to the cost they incur of $10-12/quart, but at his shop will purchase a couple extra cases for future customers. On top of that, the manager "**" of the location I went to, was the person that informed "**" of this! The service manual states the vehicle should only receive Volvo AW5 automatic transmission fluid. Quite simply, if a business is not qualified to do a service, they should not offer it. Due to their negligence, they have a financial and (should have) a moral obligation to repair this vehicle.

On March 13, 2012, I took my 2006 Chevy Trail Blazer into the Jiffy Lube on Clearwater Street located in Kennewick, Washington. I had a full synthetic oil change, new air filter, and power steering flush, as well as donated to a muscular dystrophy charity. I left the store and headed to Wal-Mart and the bank, and my car began knocking and the computer shut the vehicle down. I called the Jiffy Lube techs back and they came to where my vehicle was parked and confirmed the error was their pit crew member's fault for not installing the oil filter gasket properly.

I asked the manager ** to sign a paper confirming it was Jiffy Lube's fault and that they would replace my engine with an equal or lesser mile engine and "take care of me." It is now March 16, I have no rental vehicle and the district manager ** is now trying to tell me it was not his crew's fault when they already admitted fault the day it happened. I have a wife and a daughter and this has been a terrible inconvenience to my family and me. I want to be treated fairly, which should be them renting me a vehicle until they can fix my Trail Blazer, refunding my money I spent on the oil change, and being more professional with customers that have been treated unfairly.

I went to Jiffy Lube for the first time for an oil change. The agent recommended few other services apart from the oil change. Since the agent convinced me to go for all the recommended services, I proceeded. However, my car engine started getting noisy, immediately after service. The following day, the noise increased. I went to Jiffy Lube, and requested for them to look in to the issue. Since I am getting this noise after the service, there should be something wrong with the service. The agent looked into that issue, and told that it was not due to the services provided by Jiffy Lube, and there was some major problem, and I need to go to a full time service center.

I showed my vehicle to different service center, and they confirmed that the noise is due to the serpent belt, which was replaced by Jiffy Lube. I went again to Jiffy Lube, and told the same issue, but the agent at Jiffy Lube defended that it was not their fault, and they were reluctant to fix the issue. I went to a full time service center, and fixed the issue. I have to pay twice the amount without any issue. I feel very bad. The dates of visit were 2/18/2012 and 2/19/2012. This is at Jiffy Lube store number 2977 at 2675 Campus Drive, Plymouth, MN, 55441.

Oil change was done at 4:52 on 3/6/12. The check engine light came on at 8:30-9pm the same night. Next morning 3/7/12 at 7:30 am, I took my car to Chevy dealer to check it out. They found 4 things wrong with the oil change; oil cap left loose, engine oil overfilled by 1 quart, oil monitor was not reset and oil drain plug rounded. I went back to Jiffy lube for refund. No refund was offered.

On January 25, 2012 after work, my son went to change oil and coolant in his 2004 Honda civic to place called Jiffy Lube in Richmond district in San Francisco. They did service fast, but about 10-15 minutes later, car got on fire. My son was able to drive from jiffy lube to 15th and Balboa when it started, only 10 blocks away from shop. He stopped the car, ran 1 block away and dial 911. The car was in perfect condition before the fire, with all the maintenance done when it should be. Cutting story short. Car total loss, everything melted under the hood. The mechanic from insurance company, called us next day and said that the car is not repairable. Now the insurance company hired an investigator from fire department. Investigation is continues. The main outcome, that my son stopped the car on time and ran away to be safe. Do you wanna go there?

My car only takes 5 quarts, I was charged for 6.5 quarts. A defective oil filter was put in and it leaked all over before I left the lot. Joshua **, the store manager, was rude and would not listen or read the fact sheet that said that my vehicle only required 5 quarts. It was a terrible experience and I am never ever going back to any Jiffy Lube store again.

I drove my 2007 Chevy Equinox into Jiffy Lube for an oil change, and tire rotation. When it was done, I drove, barely able to turn my steering wheel. I had to drive into oncoming traffic lane, with my 9 year old, because of this. When I let jiffy lube know, one worker said "oh yeah it was like that when you came". I informed him, how could I have driven here, if steering can barely turn. Then, he said my steering fluid was empty. After that, the supervisor said "oh we couldn't check your steering fluid on the dealer". The story kept changing. I had to get AAA to tow my vehicle home. I took my vehicle to the dealer to get it fixed. This occurred on Saturday, January 28. My vehicle has been in the shop getting repaired, until today 2/2/12.

On the date of January 4th 2012, I took my car to the Severn, MD location for an oil change. Due to the mileage on my vehicle, I gave consent to change my rear differential fluid on my 2006 Dodge charger. After the service took more that the time they inquired, I left the establishment and drove only 5 miles from them and my rear went out on me. Luckily, no one was in back of me cause the rear lock up on me. I called the location and drove back very slowly. The rear seal blew out. I then talked to the owner Mr. Jay ** and he informed me that the store is not going to be responsible of the damages. I then took my care to a service station to evaluate the damages. I had to get a rebuilt rear and when the rear seal blew, it cause damage to my exhaust system that is customize.

All I'm asking is fairness, you don't take a vehicle in with no problems and leave 5 - 10 minutes later with a blown seal after you spent money on the service. I have been a customer for 4 years and been going to the same location for oil changes. Never I had a complaint or dissatisfied with the service. The mechanic that repaired my car informed me that too much fluid went in Jiffy Lube put 3 Pt. in and I only needed 2 pints. After asking questions about how much fluid you put in, I was informed that you don't top off your differential fluid. I don't want to go to an attorney, all I want is the money for the repair. not for losing day off from work, getting a rental, going through the stress of a high repair bill that put me behind on other bills. So I would like a representative to get in contact with me not the owner of the store a Jiffy Lube representative.

We brought our Toyota Corolla in for emissions and inspections they broke the outside of out driver side car handle and then claimed that it was just old and could have happened to anyone! We have never broken the outside door handles before. It seems that a lot of force hand to be used to brake it. When we complained to the employee who work on our car.

He told us that the manger was out of the office and that we would have to come back tomorrow to talk to him. We called first thing the next morning and the manager Jason said that their was nothing he could do that car handle's on Toyota's brake everyday. We asked him to pay for the damages since his employee broke it. He refused.

We took our car to our trusted mechanic and were told it would cost 200.00 with parts and labor to fix it. We are so upset about this. I can understand if we had broken it but they broke it they should pay for the damages they caused to our car. I want my money back so we can take our car somewhere else we can trust! If they will repair the damage and do the right thing we may consider doing business with them again since this is the first time we have ever had an issue with them. We have been using their services off and on for almost seven years but if not, we will be filing a police report and taking it to court.

My daughter had her oil changed there on the evening of January 19, 2012. On the evening of January 20, 2012, the oil filter came off of her car and the motor blew up! On the 23rd of January, the Manager Jason came to my house and took the info and pictures.

On the 26th he called and informed me that they were not responsible and they were not going to cover it. If it wasn't their fault then whose was it? I have been a customer there for years and am very upset that this is the way they treat their customers. I will be getting an attorney and taking them to court. It's a shame that after over 10 years and how many unknown cars that I would be treated this way!

On 01/20/2012, I took my vehicle for an oil change, expecting to be charged $18.99 as advertised on a sign outside the place of business. No one came to meet me at my vehicle, so I parked it and began to walk into the lobby when an employee noticed I was getting out of my parked vehicle. This is the only time someone actually came over to meet me. I wasn't familiar with the location felt lost and confused with. What now?

The time came to meet with an employee in their office to discuss the cost of the oil change but instead of getting the advertised price, which I did ask about, I was told that "because your car has high mileage we have to use a higher grade of oil." I didn't know what to make of this statement. I felt like I was bullied into the package I ultimately paid for $69.27! For an oil change! What the heck just happened here?

As I'm looking over the description of the so-called services provided, I noticed that they provided me with a signature service which I don't recall agreeing to, especially since I asked about the advertised special. Then they charged $21.99 for Synthetic Blend Upgrade Oil which I know I can purchase for much cheaper else where. And what the heck is "P5W30BH"? Is that a made-up or hidden service code? I don't care that they did all the other extras because I had already cleaned the inside of my car and checked the tires. So what was I charged for exactly? Never, ever, will I return to this particular location for an oil change. Never! Nothing unusual has occurred with my vehicle yet; but I'll give it a couple of days to see if something is out of place. I know how my vehicle runs and how it feels.

I recently sent in a complaint (also sent copies to BBB, State Attorney General and Jiffy Lube Corporate) regarding the fact that the location we used, put the wrong fluid in my 4WD transfer case. This cost us several hundred dollars to try and diagnose the issue and correct it. Luckily, it appears that no permanent damage was created by this mistake and we caught it in time.

I am pleased to report that after "dancing" around for a couple days, I did finally get a call from the regional manager or maybe it was the fact that I sent a letter to the BBB, State Attorney General and Jiffy Lube Corporate. After having to describe my ordeal several additional times, they went ahead and reimbursed me the amount I was claiming. Of course they admit to no fault of their own but I thought you should know that they did resolve the issue. It still remains to be seen if we ever take our vehicles back there, but at least, with a bit of prodding and documented facts, they helped us out.

I brought vehicle into Jiffy Lube on 1/09/12 at 10:59 AM. I was speaking to reception, and a lady came in, stating that she had broken the tire pressure monitoring sensor. She handed me the broken things, and was told to go to Big O Tires to replace it. So I was told that it would only cost $6.00 to replace, but when I had it replaced, it cost me $80.00 total. When I left, I was told a manager was going to give me a callback, in regard to a reimbursement, but I never received a call that day. On 1/10/12, I had called back the store, and talked to a manager, but he is declining that they had broken it, and he was stating that it was my own fault, for the type of rims I have on my vehicle. He denied me any type of reimbursement, and told me that there was nothing he could do. For the broken TPMS, I had to use money out of my own pocket amounting to $80.00, for Jiffy Lube's employee's mistakes.

I have been taking all of my cars to Jiffy Lube for nearly 9 years now. For the most part, I have been pleased with their services. I will even go as far as to say they have never offered services that I did not need. In one case, I asked for a new air filter and was told that they would be happy to replace it if I wanted, but that it really didn't need replacement at that time.

On 12/16/11, I had a standard oil change and tire rotation performed. After several customers cars had arrived and left after my service started, I asked why the delay with my car. I was told that when the technician was re-inserting the drain plug in the oil pan, he stripped the threads out of the pan. They were trying to locate a temporary plug that was bigger and would fit. The shop manager said he was sorry and that he would take care of the repairs when I was ready as we needed the car the next day for a trip.

When I paid the bill, I noticed and mentioned that there was no mention of the damage done. I was told that I could write something down if I wanted. Of course I did, but felt like they were trying to sweep it under the rug. Several days later, I called the shop and spoke to the manager who said he would have to "get some numbers put together" and he would call me back with the plan of action. I then called my dealer and found that the repair would run approximately $375.00. I did not receive a call back and finally on 1/5/12, I called the shop again only to be told the manager was out and would call me the next day.

I called the shop on 1/6/12 and spoke to the manager who said that he didn't have my phone number (my account has been on their computer for almost 9 years now) so he wasn't able to call me back. He asked me to bring my car in to see if he could do the work himself. I did as he requested and was told by him that he could perform the work on Monday evening, 1/9/12 if I left it with him over night.

I left the car with the manager on 1/9/12 as requested but received a call from him as I arrived at my house (I guess he found my number on the system this time) and he said that he had taken all but one bolt out of the pan and found that it was under the transmission and that he couldn't do the job. He recommended that I have the father of his associate John do the work. He then said it would cost me $175.00. I explained that I was interested in paying anything for the damage they caused. The manager said that because my car has over 120,000 miles on it and the pan is aluminum, it wasn't there fault entirely.

I called the corporate hot line and filed a complaint. Their process now has me waiting up to 48 hours for a return call from the district manager/owner.

My father (senior citizen) brought his car to Jiffy Lube in Arnold, Maryland for an oil change that would normally cost $40, but ended up paying $132.80 instead. He has been going to the Jiffy Lube in other locations (Baltimore & Glen Burnie) and had no problems with getting his oil changes.

During his first visit at this Arnold location, he went with his granddaughter to translate for him since he speaks very limited English. The technician told his granddaughter that if he did not get the Engine Flush and Engine Treatment, the car will break down. My father told the technician twice that he wanted engine oil change only. The technician did not listen to him and told the granddaughter that there is a lot wrong with the car. The granddaughter, afraid that the car will breakdown, gave the technician the go-ahead on their recommendation to get the engine flushed. The Arnold location took advantage of two naive people: a child who is incapable of making a mechanical decision and an elder that spoke very limited English.

I called the Arnold location Manager Greg ** to get refunded. However, he refused, he stated that my father agreed to pay the amount. My father did not agree to additional services but only to get a $40 oil change. My father paid because the technician demanded him to pay the amount. My father did not sign the Authorized & Received By line on pink form (I have a copy of the receipt). The Manager said he was not authorized to provide a refund and that I needed to call his General Manager Kirby **. I asked when the GM is at the location and was told that he does not know his schedule and that I can call and try to reach him.

Overall, I am very dissatisfied with the service at Jiffy Lube. I have always been dissatisfied with the service but continued to get oil changes there for the convenience, and always refuse the bait and switch services. I have been going to Jiffy Lube for 20 years. My whole family gets our oil changes at Jiffy Lube, four cars every three months. But I will not step into another Jiffy Lube ever again unless my father gets a refund.

We have been taking our 2006 Jeep Grand Cherokee 4WD to the local Jiffy Lube (Griffin Fast Lube LLC, at 2381 North 400 East, Ogden, UT) for oil changes since we moved to Utah about 3 years ago. This is not our commuter vehicle so we don't generally drive it a lot, however we were going to take several 2,000+ mile trips in September/October so wanted to get all required service done.

On 8/22/11, I took it in for oil change, transmission service, transfer case service, radiator flush and air filter change. I actually asked my brother who is a former auto mechanic if I should take it to Jiffy Lube for all these fluid changes. He said sure, all they are doing is changing the fluid, right? It needed a couple other things (minor tune-up, spark plugs, etc.) that I didn't feel comfortable having Jiffy Lube do. So we took it to the local Jeep Dealer on 9/8/11. About the time I took it to the dealer for the other work, I noticed a non-typical noise coming from under the car. I just mentioned it in passing to the dealer and they said it sounded like a loose torque converter bolt and they would need an hour diagnostic work to look at the transmission. Since we were leaving the next morning for one of our trips, I asked if it was something that needed immediate attention. They said no just make sure it doesn't get any louder.

So, we went on our trips and the noise was still there. We brought it back to the dealer on 12/19/11 to have them look at the issue again. They ended up keeping the vehicle for 2 days trying to diagnose the noise. They replaced the water pump which helped but there was still a noise coming from under the body of the vehicle. Upon investigation, they found that Jiffy Lube had put the wrong fluid in the transfer case. They put in regular transmission fluid while the vehicle (4 WD AWD) requires special gear oil with limited slip additive. The dealer replaced it with the correct fluid and it is fine now. (They did indicate there was about a 50:50 chance that there was permanent damage but it appears we did avoid that crisis).

So I went down to Jiffy Lube on 1/4/12 with all my paperwork and talked to the manager (facility manager) on duty and told him I want reimbursement for; the botched work they did, the diagnostic time and labor that the dealer had to do plus the cost to have the correct fluid put in. The dealer wrote me a letter indicating I should pursue them for $438.60. I told the manager I would be happy with $266.09. So, the manager indicates he can't make any decision and must call the regional manager/owner. He then said the regional manager will get back to me that afternoon.

I never received a call back that afternoon so waited almost 24 hours and called them. A different manager (floor manager) was on duty who had no idea what I was talking about but tried to call the facility manager and the regional manager/owner. After many calls, I am told that the regional manager/owner is in an all day meeting and can't talk to me today so they assured me he will call on 1/6/12.

(The facility manager did inform me that there is a disclaimer on the back of the invoice that indicates that they are no warranties on the vehicle repair or work if the customer performs corrective work without the Jiffy Lube Service Centers prior written approval. In this case, the repair work was initiated without Jiffy Lubes consent because we needed 2 days of diagnostic work to figure out what the issue was. So I don't see that their warranty is relevant in this case as it was not initially obvious that they caused the problem).

As of today, 1/7/12, it is apparent that this is not an issue that they will resolve and it is not important enough for the regional manager/owner to call me back. I will register a complaint with the recommended ConsumerAffairs.com website, the Utah State Attorney General and the BBB. I honestly don't expect to receive a dime back but at least this might help someone else avoid the horrible lack of customer service (and potential to damage my vehicle) that I received at this location. The fact that the regional manager/owner will not even talk to us is really what is driving this complaint.

In September of 2010, I brought my wife's car to Jiffy Lube for an oil change. After bringing the car home, I noticed oil leaking from the oil pan. It turns out they stripped the plug for the pan when putting if back in. I took the car to another Jiffy Lube location where they used an over-sized plug to fix the problem.

After this experience, I didn't want to take the car back to JL, so next time I took it to our local mechanic to have them change the oil and see if anything was wrong. They told me that the oil pan would eventually need to be replaced because you can only use an over-sized plug a few times before the pan is damaged beyond repair. So, the next time we had the oil changed, our mechanic replaced the oil pan which ended up costing almost $500.

After attempting and failing to get in contact with the district manager as well as the owner, I found out that Jiffy Lube was denying my claim to the damage they caused to my car. Now we are searching our options because we don't want to allow Jiffy Lube to get away with this.

I went in with a coupon for a $20 oil change. They then tried to sell me a sludge cleaning which I declined. After oil change was completed, they charged me for sludge cleaning and said the coupon was for $20 off. The coupon clearly stated the oil change cost would be $20.

In all the years I taken my car to Jiffy Lube, I only done a simple oil change. They always try to do more work than what you really ask for. My boyfriend ends up taking the car in and here they told him he need the car transmission fluids, filter and etc. done. He accepted and what do you think happen my car started skipping and acting weird when he took the car back to let jiffy Lube know the car was not acting the way it was before the transmission oil change, they responded to give it time for the oil to run through.

The car got worst. I then call Jiffy Lube and complain, they told me they never did anything but change the oil and filter. Weeks later, my car started losing its gears and my transmission went out, car was not drivable. I complain to corporate and still waiting on a callback. Holidays came and left and we're in a new year and I'm confuse how this happen and this business is still going.

My 38-week pregnant wife goes to Jiffy Lube on 5 W Hungtining Dr. Arcadia 91007 for only an oil change. I would like to specify only oil change. Her sister works for Jiffy Lube across town and presented her with a coupon for $19.95 for an oil change that is accepted by all Jiffy Lube. She presented the coupon to the service agent and instructed for an oil change only. He took the coupon and later on returned her car and the invoice for a total of $57.55 and told her that the coupon could not be accepted.

She tried to reason with the man and explain that her sister works for Jiffy Lube and said the coupon is valid with all Jiffy Lube and express that she only wanted an oil change, not the additional services. The sales representative explained that the additional charges were for other services and she has to pay. My wife, being 38 weeks pregnant, was so frustrated that she started experiencing severe cramps. She didn't want to argue and just paid the total amount. Due to criminal charges for overcharge services that customers did not request, Jiffy Lube makes money off innocent customers that are taken advantage of. Due to the frustration, my wife had to go to the hospital to ensure our baby was fine. I am deeply disappointed that companies like Jiffy Lube take advantage of innocent customers to make a few extra bucks. I can assure you that I will never go there again and will inform everyone that Jiffy Lube are thieves.

I had my oil changed at Jiffy Lube, xxxx **** Rd, Albuquerque in August this year. I went to Midas on 12/28/11 for an oil change. As the mechanic was removing the drain plug, he noticed threads coming out with the plug. I watched him remove the drain plug and contrary to excuses given by personnel at Jiffy Lube, the mechanic did not over tighten the plug while removing it nor did he try taking it out by tightening the bolt. Jiffy Lube offered to insert a steel insert to repair the damage they caused to the aluminum oil pan.

Since this is a 2010 vehicle with only 12,000 miles, I wanted the vehicle repaired properly. I have called two different Dodge dealers and both have told me that putting an insert in to replace the damaged part is not the way to go and they would not put in an insert but would replace the damaged pan. One repair shop I called who claims that a percentage of their business is repairing damage caused by Jiffy Lube also recommended replacing the oil pan.

I currently sit waiting for return calls from district manager, George. I told him when I would call him back, no answer. Left two messages, so far no call back. As this is my sole source of transportation, I really do not want to take a chance of a stop gap repair with the possibilities of major damage later. Do I risk further damage to my vehicle due to oil leaking or do I just sit home and wait and wait for someone to repair the damage caused by Jiffy Lube?

Terrible experience. On Feb 3, 2011, at 3pm, my daughter 18 yrs old, called me in a frantic states, as she was on highway and her car was smoking from under the hood, and the check engine light was on. Needless to say, she was "very scared", being out on the highway and stranded in her car. I talked her through until she got to a safe lighted parking lot, so she could get out of car. Well, the problem? The Radiator Cap was off the Radiator!

The car was overheated and would not run. Now, I finally go to my daughter's car out of the parking lot that she was stranded in and safely pulled to the "nearest" gas station in Chelmsford, MA, before she got stranded again, so they could diagnose the problems of over heated and check engine light and yes the Mobil Station mechanics said, "Well, the radiator cap was not on securely, therefore, it depressurized and over heated, and now the thermostat needs to be replaced, radiation needs to be flushed and fluid replace and we don't know if there is internal damage to the "block engine".

Well, the last person to "touch" radiator was Jiffy Lube, Middlesex Street, Lowell MA ((78 458-1200) on Feb 2, 2011, at a 2:10 pm oil change appointment and to check radiator fluids.

The Radiator cap, was not replace correctly! Of course, I call Jiffy Lube in Lowell and continued to tell them of the problem they caused and unsafe by 18 year-old daughter was stranded in her car. The Store Manager, Mr. Mark ** informed me that, (if the Mobil Stations or another party, already touched it, the Jiffy Lube is not responsible for the cost of fixing what they messed up!

So, Jiffy Lube is telling me, I should have called them first, and brought my stranded car, and try to drive it 15 miles further to their store, so they could see the problem, and possibly, possibly fix. What? Are you kidding me?

He continued to say, I'm the manager and your complaint is just going to come back to me, you can complain all you want, but you're wasting your time! How nice of a way to treat customers. Very nice Jiffy Lube.

He basically, laughed and said, you can chase it all you want, Jiffy Lube is not liable and continued to say, "Too bad, you shouldn't have brought it to someone else first. "

Are you kidding me! She was stranded, and I'm going to try to drive this car 15 miles away, and hope Jiffy Lube covers it! When I practically had to "push it to the closest Gas Station! Ridiculous!

Jiffy Lube Middlesex Road Lowell MA (978) 458-1200 - Store Manager -. Mark ** - is liable for my damages to my car $185.00 to fix! I have receipt attached. As Jiffy Lube did not do their job properly and they don't even stand behind their work! Shame, shame on Jiffy Lube, even treating customers in that manner!

I took my car to the store on Caruthers Parkway in Franklin, TN for the last oil change and lube. Today, I took it back for maintenance. Technician said the lugs bolts on my 2011 Ford Fusion have a tendency to strip and they recommended I take to a dealer. I tried to loosen them myself with a four point wrench and could not move them.

At the last service, they tightened them so tight that I now have to take the car to the dealer to correct the situation. The store would not admit that they were the ones that over tightened them, although they took them off and reinstalled them the last time. This will require dealership involvement.

On Friday, November 25, 2011, I took my 2009 Ford Escape to the Ford Dealership Service Station where I purchased it because the Check Engine Light came on the day before. After 10 minutes, the mechanic came into the waiting room and asked, "Where did you get your last oil change?" I explained, "Jiffy Lube," and he proceeded to tell me that because of the filters they use, sometimes the oil particles go through the filter and into the engine. He continued to explain that there was oil throughout my engine which was causing various parts to stick. The cost of the repair was going to be upwards of $4000!

I took my 1999 Suburban to an oil change, and they said that the screw plug for my oil pan is stripped, and they could not change my oil, because the plug might start leaking. When i got home the screw plug is leaking oil onto my driveway. There are no signs of leaks in my garage, or driveway prior to this. Fix my drain plug like it was, when I took my truck to you for an oil change.

I have visited this car wash many times and I have had my oil changed several times there. On this particular morning, I pulled into the Jiffy Lube Wash on Wed. Oct. 26 around 7:15 am. I pulled into the car wash after I deposited my fee. I put my car in PARK and the wash began. After the soap was applied the wash suddenly stopped. I was stunned, to say to least. I was so upset because I could not see through the soap on my window and did not know where the washer bar was. I called 919 and he asked me to open my door and ease out of the car. Before that I tried to pull up slowly and my car wouldn't move forward and made a terrible noise when I tried to ease it back.

When I finally figured it out that I could back out, I did. I left there and went to another car wash. When I was able to look at my car without it being covered with soap, I saw where it was a little scratch on the front hood. I called the Jiffy Lube and spoke with the assistant manager and he was very unconcerned about my episode. My husband and I went to the Jiffy Lube around 12 noon and the Manager wanted to tell me how the car wash operated and how it couldn't have scratched my car. I did not see anything in that car wash that morning that said "Drive backward". The manager was very rude and tried to tell me what I had done wrong. The manager was very unprofessional, so needless to say, I will never return to that Jiffy Lube for an oil change or car wash.

Terrible. When I got out of the car, I told them specifically that I needed a headlight replacement. They came in 10 minutes later to tell me that they were not authorized to replace the headlight in my car. That was fine, except that when I said "Okay, I'll take it some place else", they replied that they had already drained the oil and that the only way was that I had to pay for them to put the oil in or push my car out on the street. The manager, Ralph, was rude, condescending and entirely unhelpful. All he cared about was getting paid and gave no thought to the satisfaction of the customer.

When I was there, another customer walked out because he believed there was a misrepresentation. When I stated that I did not believe that I should have to pay for a service that I was forced to accept, Ralph threatened to call the police while I was trying to reach the corporate office. I was on hold and the message said that due to high call volume, I should leave a message. I tried, but they said the voicemail was full and could not accept any additional messages. I was rude back to the little girl who worked behind the desk and to Ralph as a result of the rude behavior on their part. Ralph told me to get off the property and that "they got what they wanted". What a terrible experience.

I went to this Jiffy Lube two days ago, the one on 25th Ave. I just want to know if they're hiring drug addicts in this store. 2-4 employees were high on drugs. I know, because I used drugs too in high school. But man, in auto shop like this that's great! They're not just gonna damage your engine, they might kill you too. I went home and double checked their work. They didn't get the top off the fluid. The oil was kind a bit over. So, whoever is the owner of this store, I have two words dude - "drug test".

I was advised by the Jiffy Lube rep to flush my transmission. At the time, I roughly had 178k miles. I wasn't sure about going through with this process, but I was talked into it. Turns out that they flushed my transmission fluid, and did not add the new fluid. I was driving around with no transmission fluid for approximately 2 months. I took my car back to the same location in Sugarland and they filled up my transmission fluid. Now the gears are slipping when I drive my car. They don't have veteran mechanics working there. I've been doing some research online, and most of the websites mention that you should flush the transmission after 100k miles, and Jiffy Lube talked me into changing mine at 178k miles.

I'm still trying to figure out how I'm going to handle this situation. I will try contacting the corporate office. If I don't get a resolution there, then I'll file a complaint with the BBB.

I went to Jiffy Lube located in Laurel, MD to get an oil change. They put the wrong filter on my vehicle, stole money and an Army knife out of my vehicle. I filed a police report. I want my knife returned. It was a retirement gift.

I received service at Jiffy Lube on Dunn Ave. After receiving a transmission service, which I did not need, my transmission went out. Before the service was performed, the employee said that I needed to have the transmission drained/flushed. I expressed that I was not sure about draining the transmission because I did not know the history of the car. She assured me that everything would be fine and I would only have to be concerned if it was the oil. After she told me the price of $285, I told her I could not afford it so she told me that she would run a few different things to make it more affordable. They performed the service and now my transmission has gone out.

The District manager said that the lady should not have done the service and to have the car looked at to let them know what kind of damage was caused. After getting the information that the transmission had went out because of the fluid exchange, they say that they are not responsible for the damage and as long as the fluid was full that was all they were accountable for. Now I am stuck with a repair bill of $1700 to rebuild my transmission. A lot of people that I have talked to have said that after receiving service at Jiffy Lube, their vehicles have required an expensive repair afterwards. They always try to sell things that you don't need and try to make it seem like if you don't have the service done something horrible will happen to your car. I have had nothing but a big run around with them and very nasty attitudes when I try to talk to anyone at Jiffy Lube about the problem. I am a military spouse with 3 small children and this situation is not one that I really need. I have been a Jiffy Lube customer for years and I have never been treated with such disrespect and willingness to say that it is my entire fault.

My son took my car in for its usual oil change. He handed the technician the window sticker to use for reference, said "just do what she usually gets done" and relied on the technician's professional ethics.

They completely misled him and put 100% synthetic oil into the car with a huge jump in cost along with it. Apparently, they had done the same thing last time he took the car in but the jump was minor enough to escape my notice. Not this time.

This practice is appalling and completely unethical. Just because they can get away with something doesn't mean they should.

On August 12, 2011, my 2003 Saturn Ion was taken into Jiffy Lube by my sister in-law for an oil change. On her way home, and less than 50 miles after the oil change, the oil cap that screws onto the oil filter housing, somehow flew off and all of my engine oil drained out. The service tech mentioned to the asst. manager that it felt to him that the oil cap was not screwing on tightly, but he was told to take it off and tighten it as much as he could and leave it like that. That issue was never once mentioned to my sister in-law while she was in the store. That was mentioned to me by the asst. manager who came out to my house the following day to look at my car and see what might be the issue. The manager brought a new oil cap to my house and put it on.

Once the new oil cap was placed on, it never flew off like the old one did. Until this day, the old oil cap still blows off and the new cap will not. I have reason to believe that the service tech somehow placed the old cap on incorrectly the first time and when he was told to take it off and retighten by his manager, the cap was already damaged and was just an accident waiting to happen. After the manager came to my house to look at my car, he recommended to me not to drive the vehicle because the engine was making knocking noises and to tow my car into the Jiffy Lube store. After towing my car into Jiffy Lube, they conducted an oil test where they discovered a high content of aluminum in the oil. They then had my car towed to Advance Auto Tech which is an automotive repair shop.

On August 18, 2011, my car was taken to Advance Auto Tech. between the dates of 8/18/2011 and 8/27/2011 my car was approved by the district manager of Jiffy Lube for repairs then for some reason was denied by the district manager for repairs. The district manager after approving the repair, called to Advance Auto Tech to tell them to check if the oil pressure release valve was stuck because this could have caused excess oil pressure to blow the oil cap off. So, Advance Auto Tech conducted an oil pressure test and Steve, the manager there, told me they had a reading of about 60lbs. Steve told me that was low oil pressure and that meant that the oil pressure release valve was stuck. So because of that, Jiffy Lube's district manager cancelled the repair and said that it was caused to internal mechanical failure and that Jiffy Lube was not at fault.

On 9/8/2011, I picked up my car from Advance Auto Tech and had it towed to Old Town Automotive. Old Town Automotive conducted their diagnostic and oil pressure test and determined that the oil pressure release valve was not stuck and was operating normally. The tech at Old Town Automotive, told me that their oil pressure readings were 67lbs at idle and 80lbs at 1000rpm's. Alex said that this is normal operating pressure for this car and engine. So with that being said, Advance Auto Tech gave myself and the district manager an incorrect diagnostic when he said the oil pressure was low. The district manager still does not want to repair my car because he wants to believe that the oil pressure release valve got stuck, gained excess oil pressure in the oil pump, and then blew my oil filter cap off, then came unstuck. The district manager who does not want to take blame for what his service shop did during the oil change. I have been waiting well over 1 month and this is causing me a lot of heart aches not having my vehicle.

I believe that Advance Auto Tech would have never "discovered" or said that the oil pressure release valve was stuck if the management from Jiffy Lube would not have contacted them to check it. The fact is that the oil pressure release valve was never stuck, Advance Auto Tech gave an incorrect diagnostic by saying the 60lbs of pressure was too low, and shortly after jiffy lube conducting my oil change the oil filter cap blew/flew off do to the acts of the service technician and the Jiffy Lube shop. And by the way, if my oil pressure was low for some odd reason, this wouldn't cause my oil filter cap to blow off. High oil pressure would have to be the issue and clearly it wasn't. The district manager was trying to say that my oil pressure relief valve was stuck in the closed position which caused excess oil pressure. While the so called experts at Advance Auto Tech said my oil pressure was low, this would mean that my oil pressure relief valve would have to be stuck (if it was stuck) in the open position. Advance Auto Tech was the shop of Jiffy Lube's choice, not mine. This shop was completely bias and tried taking Jiffy Lube's side for every possibility I mentioned to them.

An August 5th, my wife took the car, a 2010 Honda Civic Hybrid, in for its 3rd oil change. We have to use synthetic oil so the bill was $71.66. The next day, which was a Saturday, she was driving on freeway with the kids. At 50 miles from home, she called me to say that it sounded like something was being dragged under the car. When she got home, I checked the car and saw that the whole plastic oil pan cover was hanging down, missing the clips that hold it in. Eighty percent tore off the car.

On 08/08/11, I took the car back and told the manager. He said the clips go bad after so many years. This car has 22k miles and only have had 3rd oil change since. They took off the part and said that they would order a new one and replace it. Six weeks later, I still have not gotten anything from them. Also, I told the manager that if the technicians knew that the plastic clips were bad, why didn't he say something to my wife originally. When I inspected the vehicle, 5 clips were missing. I find it hard to believe that all 5 fell out.

I got an oil change on 08/27/11. I drove home, which is around the corner from Jiffy Lube, and didn't drive anymore that day. On 08/28/11, I get on the highway to go to work and my car immediately starts to run hot. A state trooper helps me and says the cap was not twisted on correctly.

I took my car to Molle Chevrolet in Blue Springs, MO. They did a diagnostic test and informed me that since the top was not placed back on the car properly, the fluid ran out and they had to replace the cap and make sure it had more fluid in it.

I brought my Honda pilot in for standard 3,000 mile oil change. Serviceman stripped the plug in the oil pan and added silicon to the plug to hold it just long enough for me to get home. When I asked my mechanic to look at it, he told me what had been done. Because they stripped the plug, it longer holds in the pan and I had to purchase a new oil pan. I wish the serviceman was honest with me while I was there. I have been a loyal customer for years, but I assure you I will never go back again.

My wife took her car to Jiffy Lube and asked for an oil change. Probably because she is a foreigner, they decided to change a bunch of things that she did not ask to have done. The car started to overheat a day later.

I took the car back and they realized that it had no fluid. I was told that they must have forgotten to fill it after flushing it. Then the car overheated again two weeks later.

When the tech popped the hood, I looked in and realized that there was something different. There was a component missing next to the overflow reservoir. There was also a hose that had been knocked loose and then carelessly reconnected.

When the tech tried to remove the cap, he was unable because it was cross threaded. When I complained, they accused me of doing it and told me that I should leave it to a pro and not touch it. They then told me that the car had problems when my wife took it to them and told me they advised her to see a mechanic at that time.

This was not true as the car was fine and never had a problem until these monkeys got their dirty grubby paws on it. These people are not mechanics. They are not ASE certified and I have no idea where they find them. I'm sure there are some that are qualified and hard-working, but they are there by sheer accident and they probably do not stay long before they get a real job.

The techs had to pry off the radiator cap and now the reservoir assembly will need to be replaced.

On 21 July 2001, I took my Chevy Truck Avalanche to Jiffy Lube for an oil and filter change. The assistant manager convinced me by showing that my transmission fluid was black and it needs to be service too. I did what he told me because he was the expert. I paid almost $300.00 for the service and for doing their job. Well, 1,000 miles later, the job I paid for was telling me that Jiffy Lube did not do what they said. My truck was making noises while driving. My husband took it back to Jiffy Lube and told them that the truck was making noises. The assistant manager check the t-fluid and said that our trans had too much fluid in it. So he re-did the entire transmission service over.

My husband pulled the truck off the ramp and it was still making noises. He told the manager that the problem still exist and he was going to take it to Multi-Chevrolet. The manager said okay. Multi-Chevrolet sent the truck out to Summit Transmission to have the transmission rebuilt. Tony of Summit Transmission said that our transmission was damaged to them not putting enough t-fluid in our trans. We took the old transmission parts, a letter from Tony, and our receipt of $2300.50 back to Jiffy Lube. Richard ** had one of their t-specialist to look at the old t-parts. His findings were that our transmission was damaged to them not putting enough t-fluid in the engine. Richard ** refuses to pay us our money back.

My son took his car to Jiffy Lube. The mechanic did not put the oil filter back in correctly. This caused $8000 worth of damage to his engine.

I went to Jiffy Lube in June 2011 and purchased an oil change. On August 5, 2011, I was driving and my car cutoff. It then started making noise. I drove about a mile to the bank and returned home. As I drove, the sound became louder but none of my lights on the dashboard came on showing anything was wrong with the car. I had someone come to my house and look at the car. There was no oil in the car and I was told I need a new engine.

I got a routine Oil Change on 11/14/2010. Everything seemed ok. A few days after the change we noticed the headlights on the car where dimming and it seemed sluggish. Since it was the Thanksgiving Holiday week, we did not get a chance to take the car back until 11/28/2010. At that time the Jiffy lube tech told us we need new headlights. They where replaced. Jiffy lube asked us where the oil change was done and we said in this shop. But Jiffy Lube could not locate the repair history on the car. When the receipt was produced for the oil change, they found the record.

Jiffy Lube sent us on our way. Over the next two day we noticed the car sluggish and the interior warning lights where coming on. My husband works for an Oil Delivery Firm so the mechanics there looked at the engine. His company mechanics told us the alternator and battery where filled with oil and it looks like an oil leak. They did not have the proper tools to fix our 2006 Hunyadi Sonata. I called Jiffy Lube and asked if they fixed oil leaks and Adam at Jiffy Lube told me they where not equipped for that repair. We took the car to the dealership. The dealership found the oil plug was not replaced properly and the oil overflowed and then drained into the alternator and Battery pan. They cleaned the battery and alternator, noted on my receipt the problem was due to the faulty install of the plug and sent us on our way stating they would not guarantee this took care of the problem. I drove the car home and all the interior warning lights came on. Called the dealership and brought the car in the next day. We decided to try a new battery. This worked for one day, then had the car towed back to the dealership fore the new alternator.

Right now, I have spent $908.00 repairing the Jiffy Lube damage.

Damage Resulting Engine had to be cleaned, new battery and new alternator.

My husband went to Jiffy Lube on July 14th and paid for a synthetic oil change. After they said it was done, my husband left. About 50 yards down road, he heard a noise but thought it was debris in road. As he drove further, 1.43 miles, the check engine light came on so he turned car around at a dealership. He looked under hood, said car was hot. A mechanic came out and looked under car and said there was no oil filter or oil in car. He called Jiffy lube. They came down, put oil filter on and 5 quarts of oil in which still didn't read on dipstick. He then told my husband that he would follow him back to jiffy lube so they could top it off and told my husband he would be on his way. Jiffy lube was about 100 yards away.

As my husband started the car and started heading down road, he heard a loud bang, and the car was very loud. The oil filter was found about 50 yards from jiffy lube but there wasnt any traces of an oil leak anywhere. Needless to say, they blew my engine the day before my vacation. They were cooperative at first, paid for a rental car in which we still have. They first said it was faulty oil filter but then with there not being oil anywhere. They told me to go on vacation and they would take care of it. After speaking with my dealership that sold me car, done all my services and oil changes, they told me my warranty was void if they put in used engine. My car is a 2007 Toyota camry

I took my VolvoS60 to Jiffi Lube (service center # 2592) on March 30, 2011, for regular oil change. The mechanic did not mention any oil leak or damage to the bolt to the oil pan. Since then, I noticed some oil leak on the garage floor. Finally, I took my car back to Ravenna Volvo dealer yesterday (July 25/2011), and the finding was stunning.

This is the full note which I will be happy to send to you all:

"Technician found the engine oil drain plug was oversized; was leaking and had no drain plug gasket. The technician found a Jiffy Lube sticker on the windshield for the last place to change the oil on this engine. The technician removed the drain plug, and found the treads were torn and bad. The technician recommends a new engine oil pan to repair it 100 percent. It costs $ 704.00 for parts and labor ( before tax) to replace the engine oil pan ( includes pan part #30777698, gasket, etc.) Customer was advised, and declined oil pan replacement at this time . Technician was able to put another (longer) oil drain plug in for now. It seems to be holding fine at this time and not currently leaking. The technician is not able to guarantee that it will not hold all the way, and that it will not leak. The technician still recommends a new oil pan to repair. The customer declined, and will take the car back to Jiffy Lube."

According to the findings and the damages to my Volvo, I strongly put all the responsibility to the Jiffy Lube Company, especially the manager and employees at that store, and I request that Jiffy Lube to pay the full amount for the repair per professional advice of Ravenna Volvo-- as soon as possible to prevent further damage .

I will forward this letter to Consumer Report Agency to let them take into the matter.

07/26/2011

On Tuesday, May 31, I took my vehicle to the Jiffy Lube location in Lawrenceville, NJ to have the oil changed. After the oil change, the mechanic informed me that he could not attach the engine under shield because the bolts were damaged. He claimed that the last person to change the oil, damaged the bolts and would not accept any responsibility for causing the damage.

in addition, the Acura mechanic told me that the engine under shield does not have to be removed to change the oil. I assume Jiffy Lube removed the engine shield in an effort to find a partially worn part that could be replaced. I wrote Jiffy Lube telling them that the damage was their responsibility and asking for reimbursement. The store manager called me but again would not take responsibility for the damage.

I had to drive from Denver to Utah because my terminally ill mother had just been hospitalized and is unable to communicate with medical personel due to her illness. I stopped to get an oil change on my way out of town to assure my vehicle was in good condition for the eight-hour trip. I got the "Signature Service" full synthetic oil change at Jiffy Lube at #2488 in Evergreen, CO.

After finishing up, the Jiffy Lube employee made sure to show me the oil level with the dipstick, which was at the proper level. I then headed straight back onto the interstate and proceeded toward Utah, only stopping twice for gas. I have receipts from the beginning of the day where I purchased a coffee at Starbucks an hour before going to Jiffy Lube, their own receipt, the receipts for my gas stops, and the receipt from the tow truck driver who ultimately ended up towing my car after the engine failed due to a catastrophic loss of oil at highway speed. I literally have the entire day documented from beginning to end.

About 200 miles after Jiffy Lube's oil change and in a very remote area in Utah, my car emitted a sudden loud bang from the engine compartment and immediately began trailing an incredibly large amount of blue smoke. After immediately pulling to the shoulder and shutting off the car, an oil slick was observed behind the car that I would estimate at to be a few hundred yards in length. All remaining oil drained out the bottom of the motor within a minute or less as my girlfriend and I watched.

After having the car towed to my mother's house and assuring she was stable at the hospital, I slid under my car with my digital camera and discovered the oil drain plug was completely missing. The threads, however, were in perfect condition. I captured several high-quality images of the missing plug, the condition of the threads, and the underbody that was coated in oil. All of the images were timestamped and geo-tagged, as that is a feature of my smartphone.

The only possible explanation is that Jiffy Lube (actually owned and operated by a franchise owner based in Utah -- Griffin Fast Lube) simply finger-tightened the oil drain plug but neglected to torque it down properly. It slowly vibrated loose throughout my trip, until it ultimately fell out, rapidly draining all of the oil at highway speed (~75mph). This caused the engine to be destroyed. It is common knowledge that when oil is lost, that is the result and it takes only seconds to occur. This is especially true for a vehicle such as mine, which is a high-performance sports car equipped with a turbocharger.

performed the service.

2) Receipts for each time I stopped for gas. These are the only stops I made, and the timestamps on the receipts reflect that.

stopping for gas twice.

conditions he encountered when he arrived to tow us.

5) An immaculate digital camera picture showing clearly that the oil plug is missing and the threads are perfect. The photo contains an embedded timestamp and geo-coded location coordinates. I also emailed the photo to several family members, co-workers, and even my landlord, which also proves the date and time the photo was taken.

6) A photo (also timestamped and geo-coded) showing the odometer reading on the car, as it was dropped off by the tow truck in my mother's driveway.

7) An actual GPS log of my trip, starting from my apartment in downtown Denver to my ultimate destination.

I feel that I have a very strong case backed by a very large amount of evidence. Besides the obvious cost of the blown motor, I have also incurred significant loss of wages and continue to (I am an independent contractor and currently have no vehicle), very expensive tow charges (due to the remote area), significant expense getting back to Denver from such a remote city (no airport), and many other hardships, both financial and emotional. Further, I have a large collection of receipts, official paperwork, and other evidence (both physical and electronic) to back up every dollar that I have lost due to this incident.

After resolving my family emergency, returning back to Denver, and exploring my options for the situation, I had the car towed to a Subaru dealership of my choice. I was very careful about the chain of custody of the vehicle. I have also maintained extremely detailed notes of all my correspondence with Griffin Fast Lube d/b/a Jiffy Lube, including digitally recording all telephone correspondence.

The service manager at the Subaru dealership was made aware of the sensitive nature of the situation and has been wonderful in accommodating all of my requests. Upon receiving the vehicle, they placed it on a lift and took several digital photos as well. These were provided to both my self and the management at Griffin Fast Lube d/b/a Jiffy Lube.

Upon initial inspection of the vehicle, metal shards were discovered in the oil filter, some of which was indisputably identified as bearing material. The Subaru dealership's repair shop verified that was indicative of severe engine damage due to a catastrophic loss of oil at highway speed, which was caused by Jiffy Lube's neglect to tighten the oil drain plug.

Subaru's recommendation was for a full engine tear-down to attempt to determine the extent of the damages. This report and recommendation, along with their digital photos were furnished to Griffin Fast Lube's management. Griffin Fast Lube subsequently sent two representatives down to inspect the car. The Subaru service manager assured me they were not allowed to put a finger on the vehicle, and he personally accommodated their requests (simple ones, such as opening the hood, etc.) to take pictures and hear the car idle. Their representatives were also shown the metallic fragments that were in the oil filter.

The next day, I received an email from Jeff **, the Regional Manager for Griffin Fast Lube d/b/a Jiffy Lube in Colorado "congratulating" me on my car, which he said had no damage. He stated that his representatives who spoke with the Subaru mechanics were told that the car was in "great operating condition" and sustained "no damage." Admitting fault for the missing oil drain plug, he cheerfully offered to compensate me for the tow, the diagnostics done by the Subaru dealership (which the service manager referred to as "just scratching the surface"), and to pay for me to return to Utah to pick up my car.

Stunned and absolutely beside my self after reading Jeff's email, I contacted the Subaru service manager and informed him of Jeff's claim that the vehicle had no damage and that he was told that by the Subaru dealership. Indeed, the service manager confirmed that no such statements were made--quite the contrary. Jeff, his representatives, as well as the senior management at Griffin Fast Lube received the same report as I did, telling of metal chunks and bearing material in the oil filter and recommending nothing short of a complete engine teardown.

They are attempting to deny compensation for anything other than the tow expenses and the diagnostics performed by Subaru which only confirmed that there was serious engine damage, which is absolutely unacceptable.

On 5/7/11 I took my 2000 Mazda MPV van for an oil change at a local Jiffy lube located in La Puente. I was told that I needed an "engine flush" and a new oil drain plug. I assumed they knew what they were talking about since they are suppose to be the trained professionals. I was charged $114.53 for the services and drove home. The following day, Mother's Day, I set out to go visit family. I drove approximately 38-40 miles away when my van started losing power and making a horrible "clanking" sound. I pulled over due to fear of the loud noise it has and lack of power and had to find someone to call a tow truck for me to return my vehicle to my home.

I had them service my front differential in February, and the rear on 3-14-2011. I went out of town on 4-8-2011. I noticed some fluid on the ground. On 4-11-2011, I returned to Jiffy Lube and told them what occurred.They filled or topped off the differential fluid. Then I left Jiffy Lube.

About 4 hours later while driving, I started to hear a periodic grinding sound. At one point, I had to get the vehicle to a shop, I had 3 places who took a look at it.They all said that it was something with the rear differential. After the 3rd shop looked at it, I had it towed to Quality Transmission. After they looked at the vehicle, I had them get in contact with Juan from Jiffy Lube. I filed a claim,# *******.

I purchased a brand new 2010 Honda Fit in October. On 2/23/11, I took it to Jiffy Lube of West Seattle for its first service: A simple oil change. On my way home from work on 3/24/11, the oil light came on in my car while I was on I5N. My car started jerking, pulling and grinding as I made my way safely to the shoulder. I called my sister, who arranged roadside assistance for me and my car to be delivered back to Honda of Seattle where the car was purchased. Honda verified that the drain plug was missing and their entire undercarriage was covered in oil and there was none in my engine.

My engine is damaged beyond repair. Jiffy Lube has not assumed responsibility of the rental car. I've missed 12 hours of work due to dealing with this and while Jiffy Lube assured me they would return my car to the same or better standard, the offer they are making me is unacceptable. Honda, my insurance company and everyone else I've contacted has advised that anything less than a Honda certified engine installed by Honda is unacceptable. Jiffy Lube has located an engine (2010 Honda Fit) with 4000 miles and have offered to have it installed by "their" people. They have told me that the dealership is too expensive and they will not pay for it.

However, if the engine is not certified and installed by Honda, my warranty with them on the engine is negated. Jiffy Lube has offered to warranty the questionable engine but here is my concern: A Jiffy Lube warranty is not nearly the same caliber as a Honda warranty. I know that if something goes wrong with my car, I can go to any Honda and it will be fixed. I do not have the same faith in Jiffy Lube at this point due to the quality of work I've witnessed so far and the way I have been treated as a customer in this situation. I've been told I can take this offer or leave it, but this is all they are willing to do for me after destroying my brand new car.

In a jam back in September, I stopped by a local Jiffy Lube to have my oil changed because it was overdue. I had a day off and my mechanic was busy so I opted to go there.

Everything seemed alright until I had my vehicle in to have my mechanic look at a noise the car was making. I figured he already had the car and asked him to do an oil change as well. He called me and asked, "Where did you get the oil changed last?" Sheepishly, I answered, "Jiffy Lube." He then proceeded to tell me how they had stripped the screw in the oil pan, and then apparently to cover it up and get on with their day, somehow glued it in. He tried for hours to get the screw out only to find out once it was out that it is leaking oil pretty severely. The job to rectify Jiffy Lube's mistake would entail replacing the oil pan to the tune of $600!

In hopes of at least getting some satisfaction for the problem, I called the branch and asked for the manager. Of course, he isn't in. I (stupidly) explain the problem to whoever answered the phone, who then handed it off to the assistant manager to whom I had to explain again. He then told me he will have the manager call me when he gets in. After waiting for 4 hours, I called back. My explanation of the problem got met with a laugh in my face, and I guess if you take you car there religiously, they'd give you a better service because the fact that that was the only time I was there seemed to be a sticking point. The manager then told me there is no way that happened, and I told him I was going to have my mechanic call him to explain what he encountered and he said, "You do that."

I guess customer service has truly gone by the way side. I am going to make it my mission to divert as many people away from there as possible. I intend to continue to fight this, but I can definitely say, "It's a very expensive lesson learned!"

In December of 2011, I brought in a 2001 Ford truck that had been serviced there before for an oil change. First I was told that the serpentine belt needed to be replaced, which I agreed to and paid for. As I was reading the final receipt, I noted to the repairman that this "excessive transmission fluid loss" was not a problem when I came in with the vehicle. This truck had just taken a road trip from Maryland, Georgia, Louisiana, Mississippi and Texas and then came back to Alexandria. There was a need for oil change as I will be taking the truck on another road trip to Tennessee. The truck was then returned to Jiffy Lube and they put more fluid into it and sent me on my way. I brought the truck to an independent mechanic who was too busy to fix the problem but did say that when oil change franchises top off the fluids, they use a common spout. He further explained that when you jam the spout too hard into the transmission tube, it breaks. This was what happened to the truck. The transmission fluid needed to be put into the truck literally every other mile because it just leaked out onto the ground.

I called the Jiffy Lube that services all the vehicles I drive and requested a printout to support my complaint, that I have used this establishment on a very regular basis for approximately 5-6 years already. The problem was fixed because the truck needed to get back on the road. The problem was diagnosed and repaired by Alexandria Transmission on Hwy 165 South. There have been no further problems with the transmission or any transmission fluid leaking. This incident has caused me a lot. I had to pay the cost of the oil change that damaged the transmission tube, the cans and cans of transmission fluid for the next few days until the truck could be serviced, the cost of repairing the truck so that it could once again be road worthy, and the cost of transportation by means other than by the truck which was supposed to perform this function but could not. Travel plans also had to be changed and rescheduled only after the truck came back from getting the oil changed.

On 11-06-2010, I went in for an oil change. They also damaged my power steering hoses. My power steering fluid leaks and needs to be fixed.

I took my Outback in for an oil change on December 27, 2010. Today, it is a piece of metal.

I was left stranded on the interstate. I called a tow company and they said it had no oil and the engine is shot. A Jiffy Lube representative came and looked at my car and said that it had oil in it. The company that towed my car put 5 quarts in. Jame from Jiffy Lube said it was overfilled by 2 quarts. He also said that my car only held 4 quarts. If my math is correct there might have been one quart in it. What happened to the only three quarts?

My car had no oil leaks. It was burning any oil. Now, I have no car. I have heard stories about the same thing happening to other customers. Help!

Got a routine oil change on 11/14/2010. Everything seemed okay. A few days after the change, we noticed the headlights on the car where dimming and it seemed sluggish. Since it was the Thanksgiving holiday week, we did not get a chance to take the car back until 11/28/2010. At that time, the Jiffy lube tech told us we need new headlights. They where replaced. Jiffy lube asked us where the oil change was done and we said in this shop. But by Jiffy Lube could not locate the repair history on the car. When the receipt was produced for the oil change, they "found" the record.

Sent us on our way. Over the next two days, we noticed the car sluggish and the interior warning lights where coming on. My husband works for an oil delivery firm so the mechanics there looked at the engine. His company mechanics told us the alternator and battery where filled with oil and it looks like an oil leak. They did not have the proper tools to find our 2006 Hyundai Sonata. I called Jiffy Lube and asked if they fixed oil leaks and they said they where not equipped for that repair. We took the car to the dealership. The dealership found the oil plug was not replaced properly and the oil drained into the alternator and battery pan. They cleaned the battery and alternator, noted on my receipt the problem was due to the faulty install of the plug and sent us on our way stating they would not guarantee this took care of the problem.

I drove the car home and all the lights came on. Called the dealership and brought the car in the next day. We decided to try a new battery. This worked for one day, then had the car towed back to the dealership for the new alternator. Right now, I have spent $908 repairing the Jiffy Lube damage. I put in claim # 587838 with Jiffy lube. The assistant manager of the Jiffy Lube called me back and stated since I did not have the repair done at his shop. They will not refund me the price of the oil change nor pay the damages. I stated I called and was told Jiffy lube did not repair oil leaks and to take it elsewhere. He said since the problem was the plug and not a leak, he would have been able to repair it.

Every time I go into this store, the price increases each time. I am tire of it! I called them to complain that the prices are too much, but the response given was "It is what it is". Then I mentioned going to another company to get oil changes, and the response was "OK". Arrogant **.

I took my 2003 Honda Element for regular oil change on December 2nd. On December 17th, the car began smoking and the engine light went on and took it to Honda dealer to diagnose. There was no oil in the car, and they showed me up on the rack that the plug had not been put in (there was none). Either it was not put in correctly and fell out, or was not put in at all (the former more likely since it took two weeks for all the oil to be out).

I called the local Jiffy Lube that had performed the service. They told me to call corporate. I called corporate, was on hold for over an hour, was then questioned and given a 'case number' and was told that they would get back to me in three to five business days. They refused to provide a rental vehicle (my wife and I both work in different towns so we have to have two cars and this will now impact our work starting Monday). We are planning to send a certified letter tomorrow telling them that we spoke today, what they told us, and that we expect to hear back by next Friday. They said that they wanted to send someone from "corporate" to the Honda dealership to 'evaluate,' and told us to not take any action on the car until their inspector evaluated it.

It was approximately December 1, 2010 when I took my 2006 Lincoln Zephyr in for an oil change. Everything seemed to be okay at first but a few days later, the plastic under carriage access panel which shields the oil filter and sensor from debris and dirt partially separated from the vehicle. It popped free and started dragging the road while I was driving down the expressway. A few days after that, I smelled burnt oil and my oil light started blinking. I took it back to the store where the manager, after a brief inspection, insisted the bottom of my car was clean enough to eat off and that I had no leaks. He said my sensor must be bad and that the panels fall off all the time. He said there was nothing he could do but recommended I would need to talk to the General Manager. Miraculously, my oil level was where it should be by then and the oil light stopped blinking, for a couple of days.

I was contacted by the General Manager Juan **** and went back to the store to have the car evaluated. This time, I went back into the oil change bay with him and since there were no lights to see under vehicles, Juan pulled out a small flashlight and instantly pointed out my oil sensor which now had a crack in it and a small leak. The sensor is only a few inches away from the oil filtering and also without the undercarriage shield panel unprotected. Before going to this Jiffy Lube, the carriage panel was intact, oil sensor was working just fine and the oil level was normal. Juan and I had a little heated debate which he abruptly ended stating there was nothing he could do but he would make a report to the District Manager and that I would get a call. Juan offered only declarations of what he could not do and excuses. It's been days now, the light is still blinking in my vehicle and I've heard nothing.

October 15, 2010, my truck was serviced for an oil change, serpentine belt service, and fuel filter replacement. A week later I started smelling a small bit of what I thought was gas. As the week went on, the smell was getting worse and the check engine light was coming on. We took the truck to Lamb's Automotive to have it looked at and they discovered the fuel filter had been put on incorrectly which caused the fuel to squirt out of the fuel line. Also, a puncture in the fuel tank was discovered, as described by Lamb's mechanic from the result of a screwdriver piercing the plastic tank.

We had to pay $1,300 for the tank and $260.00 to put it in. Also, I had to have a rental car for a few days for a cost of $250.00. In addition to the noxious fumes, we were told we could have had an explosion. Not good!

I got an oil change and rotated the tires in my car. The bill had a fictitious parts fee ($18.94). When I asked the manager why he said it was "to cover state taxes for the service you received". In MA there is no service tax for customers. I had to pay $18.94 for imaginary parts as it was shown on my bill.

I took my car for an oil replace 2 1/2 months ago. The employees offered me different services my car will need, I said yes to all of them. They replaced the oil and replaced an oil cap or bolt and found it was leaking some oil, not that much. For two months, I drive my car. Last week, my car broke. I took the car to the gas station closer where it broke and found that there was no oil at all. I freaked out and put 6 bottle of oil. The next day, I took the car to Jiffy Lube and contacted Mr. **, the manager of this place.

He said he will check the car. He replaced the oil but the problem was not fixed. My engine is damage and he said there is nothing he can do or Jiffy Lube. A company like this has expensive services but not training their employees. I believe they screwed my car and I will have to pay the repair because this company have no honor of good services. I can not afford the repair and my car is the only way I have to take my wife to Washington Hospital. She is a cancer patient and I can't really afford and take her in a taxi 2 or 3 times a week for her treatments.

I went in for a oil change on 11-6-2010 with no leaks, service check list says all fluids okay. When I left, the power steering hose was leaking.

Possibly the horrible of all oil change centers. They are just incredibly bad. I had my car there once and not only they did the oil change bad then didn't seal the gasket properly leading to leaks. Also they didn't put the filter properly which was leading to a continuous humming sound from my engine. My take: Don't ever go there!

On November 14th, I took my SUV in for an oil change and also asked if they could vacuum the interior of the truck for me. During this time, I had my 5 year old son with me. After our truck was pulled into the bay area, we walked across the parking lot and went to Dunkin Donuts. When we came back, the truck was ready, we paid and we left. I drove right home and then washed the exterior of the truck at my house. It was not until after I got home, and was washing the truck, that my wife noticed that my son's new (month old) iPod Touch had been taken from the truck.

I stopped at Jiffy Lube in Howell the next 2 nights on my way home from work, but they were already closed. The third night, I left work early and made it to Jiffy Lube before closing. A worker told me that he didn't know anything about it and then he walked into the office to talk to the manager. The manager never came out of the office to speak to me. He sent messages back to me through the technician, which I thought, was very unprofessional!

The manager relayed a message that the workers who vacuum out the car are only college kids and not their regular technicians. They told me that they would speak to the workers and get in touch with me. I never heard from them, so a few days later, I went back to Jiffy Lube. They told me that they spoke to the workers that were on duty that day and nobody knows anything! My wife called the corporate offices in Mt. Laurel, NJ and told them about the incident. A district manager called back the next day and said that there was really nothing he could do. He also said that the people who vacuum out the cars are not college kids, they are technicians - he was not sure why the Howell Manager said that! He said that they reviewed the video that they have in the Howell location and can't clearly see anything. So, nothing was done on their end at all! No iPod, no remedy for our situation and no discipline on the worker who was in my truck!

On September 3, I took my 2008 Subary Legacy Spec B with approx 23,000 miles to the Jiffy Lube at 11940 Riley St in Overland Park, KS. The only service performed was an oil change. A few days later my stick shift started popping out of 6th gear. It eventually go to the point where the stick shift always popped out of 6th gear during acceleration. I took the vehicle to a Subaru dealership where they noted that there was little transmission oil in the transmission. They immediately denied the warranty claim placing the blame on Jiffy Lube thinking Jiffy Lube accidentally drained the transmission during my last oil change. A new transmission is required to fix the 6th gear problem.

I tried several methods of resolving the issue with Jiffy Lube and they are very good at finding excuses to absolve themselves of responsibility. They blame the original dealership for not checking the transmission oil dipstick thus denying them the right of inspection. During a second inspection by Jiffy Lube, they instructed a transmission shop to fill the transmission with oil. Two weeks of driving later I took the vehicle to a different Subaru dealership. The transmission oil was full of metal indicating a previous low oil situation. I eventually had to pay for a new transmission myself since the second dealership denied the warranty claim too. Total costs to me approximated $8000 (new transmission plus rental cars).

I took my 2004 Nissan 350Z to the Jiffy Lube for an oil change. Jiffy Lube recommended that I have my belts changed. I went along with their recommendation and after one week of my car being home. My car sat in the garage for a week when I decided to take it out for a drive. I discovered my belts were loose and the tension drive wheel on the AC side was missing. I took it back to Jiffy Lube, only to be annoyed by lack of professionalism by the Manager, Ms. Heather **. I explained the problem with my vehicle, telling them I discovered my belts were loose and something appears to be missing. Ms. ** agreed that there is a part missing after the operations manager discovered what I've been trying to tell them.

Not once did Ms. ** take responsibility on Jiffy Lube part. I just simply wanted the company to own up to the mistake made on their technician's part. Not once did they say they were sorry for the inconvenience on their part. Now I am told the part needed to repair my vehicle will take three to four business days to get in. So I need to take another day off from work to have them repair my vehicle. Had I not discovered that loose belt under my hood, this issue could have cost me well over $2000 to repair or replace my engine. I know human mistakes happen, but they wouldn't own up to their technician's mistake.

I took my 02 530i BMW to get a standard oil change, it was a pretty standard oil change till I went home, after a few days, I started to notice oil stains in my drive way. The car had never had any oil leaks whatsoever till Jiffy Lube worked on it. I finally decided to go back to the center where I had my car serviced, they told me the leak was coming from the drain plug and that they would tighten the bolt and top off the engine.

After I waited for about an eternity, I was called outside and they showed me the drain bolt, the bolt had been snapped off the first time they worked on the car. The so called technician did not advice anyone of the mistake he had made, instead, he tried to put the bolt back in and ended up ruining the threads on the oil pan. One of the so called techs tried to blame the error on me, I could not believe that I was being yelled at by a stupid guy in a jumpsuit. Since, it was after 5 when I took my car in. No mechanic could fix it. I had to leave my car and walk my ** home since, I use my car like a normal person to go to work. I had to figure out a way to get to work and a way to get back to my car after they fixed it. I have never been so angry and dissatisfied with the service I received.

I took my car in for an oil change. Two weeks later my low engine oil light turns on and the dip stick shows completely dry. I had to fill up 3 quarts of oil and called the Arroyo Grande office and told them what happened. The person I spoke with said that three people sign off and certify that they change oil and there is no way they forgot to fill it up with engine oil.

So he recommends I take my vehicle in so they can check and make sure there are no leaks and no lose parts causing a possible leak. I take my car in to a Jiffy Lube in Los Angeles and they check and say no leaks appear and no lose part. They cannot explain why my check engine oil light turned on and I was low 3 quarts. I tell them that this could have caused my engine to blow up and they said the only thing they could think of is the Jiffy Lube where I got my oil change didn't fill it up with oil after they changed my oil. I'm never going back to Jiffy Lube again.

Took my car to a Jiffy Lube for service. Not 15 minutes after I left, I hear a grinding and then as I'm trying to get off the highway, a loud pop. Then a sound like a tin can is clanging around in my engine. Finally get off the highway. Come to find out that the engine oil compartment is dry. We found that the oil plug was missing out of the oil pan.

My engine is destroyed. I had to tow my car, have to incur rental car fees and Jiffy Lube told me they refuse to take responsibility for the damages. A nasty area representative named Anthony ** claimed "I did not prove they had anything to do with the damages".

My car was not damaged before they touched it. They changed the oil, 15 minutes after leaving their facility my cars engine blows due to no oil being in the engine and a missing oil pan plug which caused the oil to spill out on the highway. What more evidence does there need to be? He also claimed that I was attempting to "scam" them. So not only did I go to a Jiffy Lube and as a result of a mistake by their crew my engine blows but I also get treated rudely and get called a scam artist.

I went for a signature oil change service. After they put oil in my car, the guy called me into bay area and said that "we recommend this oil that has additives and etc., for vehicles like yours that have over 75,000 miles, which costs 60 some odd dollars". Let me think about this. I already saw them put oil in my car, so they are going to charge me more if I say I wanted that one. They said I needed anti-freeze and it was an additional $3.00. I told them I have some in my trunk, I could do that myself. While I was paying the bill, they pulled my car out. I was told that if I am ever low on fluids, I can come back to have them topped off at no additional charge. Why were they going to charge me for the anti-freeze then? I asked if they do not vacuum or check tire pressure anymore. They said pressure was checked while I was paying. They pulled my car back in to vacuum.

The windshield was never washed and the tire pressure could not have been checked if one tire had 30psi and three had 32psi. Or did they not add air to the tires? My bill says PCV valve and serpentine belt-n/a, my car has both. Why was it not checked? Bill also said that the coolant level check - okay. That is not true as it was low and I added fluid when I got home and they told me I needed some.

On November 3rd 2010 after work, I went to Jiffy Lube in Sherwood, Oregon for a routine oil change. The guy was trying to sell me a belt for my car and an oil flush. I said, I did not need that, I did not have the extra money but if I needed the oil flushed due to problems let me know now and I will go ahead to get it done, the guy said no it is no big deal but in the future it may need to be done at some point. I said, "Okay, later on we'll get it done. Then I hear another guy and the manager going back and forth about how many quarts to put in my car but I figured they knew what they were doing.

So, I stepped away to call my wife and let her know I would be home soon. They finished, I left and came home. Went to pick up my wife to go out to dinner and driving down the road we hear the car knocking like no sound we've heard before. So we drive it into the Jiffy Lube in our town of McMinnville, they refer us to a mechanic, the mechanic said, "Oh no, that is a blown rod and you will have to replace the whole motor which is thousands of dollars."

We were so upset and drove it back home. It was so loud that others were just staring at us as we drove. We made it home and Friday the 5th (11/5/10) we decided to take it to Jiffy Lube in town (McMinnville) again to see if maybe getting an oil flush would work which costs us $99.98 and to help the car so we did, and they were all very helpful there and could not understand themselves why we just started having issues with the car after leaving the Sherwood jiffy lube and that there was no oil on the dipstick when we brought it in.

The manager there worked on it himself. The car should not have lost that much oil since Wednesday to Friday (two days) and there were no signs of any oil leak what so ever! The guys at McMinnville Jiffy Lube said, they feel like it is Sherwood Jiffy Lubes fault and they owe us another motor so in the mean time they refer us to another mechanic that takes payments we made it there but the car was running so loud that the mechanic said this car is dying and he said the same thing, the motor is shot.

But none of these people could believe that how great our car looked and how well we've kept up on it that this happened randomly. They all felt like Sherwood jiffy lube is at fault and should replace our motor. We leave this mechanic and head to the Sherwood Jiffy Lube because we call them and they treat us like liars and said we need to drive the car up there, so they can see it for their self. Well, we got halfway between Newberg and Sherwood and the car breaks down.

We were stranded for 7 hours, we call the Sherwood Jiffy Lube again to tell them what just happened. They were rude, denied everything, said they have cameras and they put oil in the car, then blamed the McMinnville location and was denying anything was their fault or problem. They were rude and could careless. We got a hold of someone who is over that branch, all they ended up doing was refunding us $24.99 for the oil change and they said that's all they could do! We were left stranded for 7 hours, finally a stranger came up and believe you me was an angel. He paid a tow truck to bring us home, to tow us home.

On Sunday, Sept. 26, 2010, while less than 1/4 mile from my house, I noticed the oil light on my car had gone on. First thing Monday morning, Sept 27th, I drove to my local Jiffy Lube. I told them my oil light had come on. They asked did I want to top off the oil or change the oil. I said, I would change the oil. They put 5 quarts of oil in, told me everything was okay and I drove off.

I drove 20 miles from West Los Angeles to Burbank, CA and by the time I arrived in Burbank the car was losing power and the oil light had gone back on. I stopped and looked for a local Jiffy Lube to pull into. Less than a block away from another Jiffy Lube, the check engine light came on and the car stopped dead in the middle of a busy street.

I called AAA who towed it to a local mechanic, J's Auto Clinic. Jack, the owner of the mechanic shop, showed me that there was not a drop of oil in my car and that the engine had frozen.

I called my Volvo dealer who I have been dealing with for years and he told me that it would cost approximately $7000 to replace the engine, because the engine was dead. They would offer me $500 for the car if I wanted to sell it to them but AAA told me that it would cost $200 to have the car towed there.

I called the Jiffy Lube immediately upon being towed to the mechanic. The assistant manager, Devin ** said, he would drive out to Burbank to take a look at the car. He claimed that it was written on my invoice from Jiffy Lube that I had an oil leak in the car when I brought it in.

No where on my invoice was it written that there was an oil leak. I showed the invoice to Jack, the mechanic, and he confirmed that it was not written or indicated anywhere on the invoice that I had a leak. Devin was not in the shop at the time I brought the car in, so the person that worked on my car had to have told Devin that there was an oil leak.

In essence, Jiffy Lube, put oil in my car knowing full well that I had a leak, did not tell me anything and allowed me to drive away thinking my car was fine.

Devin ** came out to the shop. Basically he told me that, "they are not mechanics at Jiffy Lube" even though they advertise that they will inspect your car and let you know if you have a problem. He laughed at me and said that I could try to contact the district office as well as headquarters of Jiffy Lube but it would not get me anywhere.

I told him that they were responsible for the fact that my engine died because it was irresponsible and unethical that they did not tell me that I had a leak. He basically said, "Go ahead, try to sue us". The next day, he gave me a $55 refund for the engine that leaked out, however, I feel that Jiffy Lube is responsible for the fact that I lost my car which was valued at a least $7300 according to Volvo.

They recommended an "engine flush", which said "yes' to. Afterward, my pickup's oil gauge goes to the top, beyond high, and stays there whenever the engine is running. Don't know yet as I plan to go to the dealer for a check as soon as possible.

I went in for a basic oil change only. After the car went to the body shop for minor repairs, I picked up the car and drove home. The next morning, I found a big spot and a puddle of fresh oil. The car only has 22,000 miles and did not leak anything until I went to Jiffy Lube. I returned to the Jiffy Lube and asked them to check and make sure everything was tight. They told me someone left the drain plug loose! The only thing they said was sorry for the inconvenience.

I took my truck to have the oil changed. My truck was running, after the oil was changed, approximately an hour later it began to idle low buck and almost stall. I took it back and they said it wasn't anything they did. Please note, the hand held computer they were using read error the entire time. I called corp to file a complaint and have to wait 3 to 5 days to hear back. The teenagers that work there told me I need to see a mechanic. I have since in the last hour taken it to someone with an accurate computer system and it is in fact something that Jiffy Lube has done to ** up my truck its the air flow sensors. I am beyond angry at this point. Not one time did they even attempt to say, oh maybe we hit a wire. Nothing they simply said "wasn't us". I will be there in the morning and I want this fixed and my money back!

I had a transmission service which was to include drain of old fluids, a "flush" and a fluid replacement. Invoice shows 16 qtrs. were replaced. Only 4,000 miles later, my transmission just failed. I took the vehicle to My Auto, a reputable repair center and had to have significant transmission rebuild, costing over $2400.

While at the Jiffy Lube for a routine oil change, the "mechanic" broke off the valve stem (and TPS monitor) while checking the tire pressure. They told me this was my problem as it was rotting out. Then, they couldn't find the wheel lock and after waiting for 2 hours during a work day, they decided to just brake of a lug nut and put the spare on. All this, while the "mechanics" were cursing at each other because my car was blocking a busy lane for 2 hours.

I took the car to a tire place down the street and it cost $170 to repair the tire. They told me that there is no way this should happen to a 3 year old car. I then called a mechanic at the dealership where I bought the car from and they said the same. Had to take a 1/2 day off work to deal with this and it cost me $170. They wouldn't even discount my oil change after I asked for all this trouble.

I took car there to have oil changed on 9/23/10 in preparation for a 1600-mile trip on 9/25/2010.On 9/24/2010, I also did some errands in preparation of my trip. I had to have my car towed to the Toyota dealer. Oil filter was not there and the oil was missing. Engine is totally destroyed.

I don't want a used engine which I am told will probably happen. I a woman living on Social Security and any part-time jobs. I live alone. I could not take the trip and don't know when I will be able to do it due to jobs, etc. I want a new one and compensation for all the inconvenience. I talked to Alex about a rental on 9/24/2010. He said Enterprise was closed. I never got a rental until 11:30 am on 9/25/10. The "day" manager that day didn't have sense enough to know that I would need one and acted surprised that I asked again on 9/25/10.

I am getting a lawyer to help me deal with all the red tape to get a new engine. My car, a Toyota Corolla, has 49,357 miles on it. Toyota cars are good for 200,000 miles when properly maintained. No one at Jiffy has apologized.

While I was at Jiffy Lube, one of their employees removed my air filter. After I told them that I did not want them to replace it, another employee attempted to put the air filter back in. During the process of replacing the air filter, he removed a large portion of the air duct system. He was not being very gentle with this and broke part of the air duct. I was watching the entire process through the window from the waiting room. The employee placed the portion of the air duct that he broke onto a computer station and left it there.

When he proceeded to close the hood without replacing the broken portion, I intervened and asked if he was planning on replacing the part. He claimed that he had merely forgotten to replace it. He tried to tell me that "it just came off when I was replacing the air filter", and that it was already broken when I came in. When I spoke with the manager, he could only tell me that he was "baking his guys" and there was nothing he could do about it. All I know is that the part was securely in place when I came in and it was completely broken off when I left.

On 9-1-10, I went in for an oil change and went home. Three days later, I drove out of my garage to go out for breakfast. Upon returning home and opening my garage door, I notice a pool of transmission fluid in the space that I was parked for 3 days. I immediately backed out and drove back to Jiffy Lube to tell them the problem. I had my boyfriend come with me this time. They inspected under the car and saw the mess and told me I had a transmission gasket problem and gave me a business card of a George Pulidos Auto Repair in Perris, CA 951-943-2898. They said they send all their transmission work to this man. They said they could not help me.

I came home and my boyfriend jacked the car up and went under the car with a wrench and discovered that all the bolts had been loosened and he tightened them all back up. Afterward, I drove the car for a few miles, came home and put white paper under the car to see if it would leak anymore. Not one drop leaked. So I called Jiffy Lube and was directed to a manager that would not help me so I got the name of the director: Cruz Martinez 909-263-7778 and called him and told him exactly what happened. He said he would look into it. I said I want my garage and driveway steamed cleaned and want my money back for the oil change and also something for my inconvenience.

Well, today is 9/13/10 and I just had Mike ** from Geyser Pressure Washing 951-385-5046 come over and he did the clean up on the garage and driveway and it cost Jiffy Lube $100.00 for the job. I am awaiting my refund check and do not know if they will give me any other compensation for my inconvenience. Another thing I did was call Pulidos Auto Repair and pretend to be a customer from Jiffy Lube #3294 and asked if he got many customer referrals from them and he said yes, all the time. So I let him know that Jiffy Lube loosened the bolts on my car and got caught and that his scam with them should be caught as I am sure they give each other kick backs on what they make by charging for things they don't even have to replace. Just re-tighten the bolts.

They're scamming innocent woman. I am so happy that my boyfriend was able to help me out here.

On Thursday, August 20th, I went into Jiffy Lube in Oak Park near my house, for a routine oil change. My car has higher mileage so I opted for the high mileage oil change. After about 10 minutes, the guy who appeared to be the manager called me over and stated that it was recommended that I get my engine coolant flushed, and to get my fuel injectors cleaned. The total cost was around $205. When my car was finally returned to me, I got in and immediately noticed that the shifter in my car was a lot looser than when I got there.

On my 2005 Suzuki Verona, in order to shift from park to any other gear, you have to step on the brake and also push down on the shift knob before attempting to move into reverse, neutral or drive. As soon as I stepped on the brake, the shifter moved with very little pressure from me. I stepped out of the car to show the gentlemen there what I just discovered. The "owner" started questioning whether it was like that when I came in. Then he tried to tell me that there is nothing wrong with the transmission so you should be fine. I showed him how it was supposed to work, and also informed him that the guy who broke also admitted that he had trouble getting it out of park.

He then offered to cover it if I could show him the manual where it says that you are supposed to push down on the shifter in order to change gears. I got upset and told him why would they make the shifter able to push down if it didn't serve a purpose. After a few seconds I told him I was going to get a lawyer to take care of the situation. He then said I have it fixed for you, come back on Monday and my repair guy down the street will fix it for you. I left after gathering his phone number and was semi-satisfied.

The next day I was on my way to the dealership to have them check it out. When I got about 3 blocks away, I started seeing smoke coming from under my hood, and I looked at the dash and noticed that the needle showing the temperature was all the way on the H. The car was over heating. As soon as I got into the lot for the dealership the car died and would not start again. I had the dealership check it out. They told me that the nipple leading from the radiator had broken off in the hose connected to it. They also said that it was not a usual occurrence, and that it takes pressure to break it, nothing that normal wear and tear could do. The repair cost was $800. This caused me to miss work on Friday, Saturday, and Monday, due to the availability of the parts. Now I want a refund of the work Jiffy Lube completed, and I want to be reimbursed for the repairs, and I want the shifter problem fixed as well.

On Thursday, 5 August 2010 I left my car, a green 2001 4-door Toyota Highlander, for routine servicing at Jiffy Lube on W. Newberry Rd. in Gainesville, Florida, the closest Jiffy Lube to my home in Horseshoe Beach, FL (a 1 1/2 drive from Gainesville). The total bill somewhat astounded me at $350 for what was supposed to be routine maintenance. However, I paid it, assuming that everything had been done in top-shape form. I then drove the car back home to Horseshoe Beach, without any problem during the 1 1/2 hour trip.

I did not drive the car again until today, Thursday, 12 August 2010. It seemed very jumpy, as though the tires were skipping from time to time on the way in to town (20 miles, Cross City, FL). I assumed this was because we had had a great deal of rain, and the car was going through puddles, causing the tires to catch. On the way back home from Cross City to Horseshoe Beach, however, the jumpiness increased rather dramatically. I managed to get back to Horseshoe Beach, but by then knew that something was definitely very wrong with the vehicle. As I pulled into my driveway, the motor simply stopped. I got out of the car, and huge billows of smoke were pouring from the engine.

When I opened the hood the entire engine was on fire, the flames approximately a foot or slightly more in height. I managed to put the fire out with a water hose, with some difficulty. Attempts to operate the car, or even just turn the engine on, after that were totally ineffectual. Nothing happened, at all. Since I live 20+ miles from the closest town and live in a small coastal village which has no grocery stores or other retail stores of any kind, I was, and still am, simply marooned.

In as much as the car is apparently now totally unusable - actually destroyed as a usable vehicle -- as a result of whatever your Gainesville Jiffy Lube people did or did not do properly, I expect your company: (1) to reimburse me for the so-called servicing given that vehicle; (2)pay me for the purchase of a new 4-door Toyota Highlander (Kelly Blue Book $30,010); and (3) pay for the considerable inconvenience of not being able to get to grocery stores and other stores for purchase of the necessary conveniences of life over the past week-- I would estimate this loss to be approximately $650.

They told me I had a stripped thread on the oil pan and they put on a temporary cap. They took the car to my auto shop and they had to replace the entire oil tank at a cost of $700. I wrote to the company with a complaint and a copy of my repair bill. Amazing! Jiffy Lube reimbursed me for the cost of the oil tank and the labor.

On June 21, 2010, I brought my 2007 Hyundai Azera in for an oil change. 3 weeks later my son called and said motor was pinging so he pulled over. I drove to check it out and there was no oil. I put oil in and brought it to the Hyundai dealer. Hyundai analyzed problem and said Jiffy Lube installed oil filter improperly, oil flowed out of filter and engine is ruined. Most likely cause was o-ring.

On 7-16-10 I contacted terry k., Manager of jiffy lube and he came out to my house and inspected the filter. He said it was the o-ring and it was not his problem. I would need to take it up with his oil filter supplier Fram/Honeywell. Jiffy Lube has not returned any of my attorney's phone calls and their supplier says they do not do business at WA state. Jiffy Lube installed filter wrong, ruined my engine and I must have a car for showing houses (I'm a realtor). They do not care about the damage they have done and they have no concern about making my whole so I will contact all local news media and picket their store with banners.

I came to get my oil changed. My oil was changed and my attendant said that my turn signals didn't work. Upon checking them again, they did. So I left and noticed that my lights are on and the switch to turn them off is stuck in the on position. Jiffy lube just checked my lights before I left. I hadn't turned them on at all that day. The manager argued with me that they were already on when I got there even though it was daytime. She called me a liar saying they were broken when I got there so I called the police and made a damaged property report. Jiffy lube obviously broke my light switch and refused to fess up to it which is highly unprofessional. I'm seeking compensation for the money I had to pay to get my car fixed.

Yesterday, I made the huge mistake of going to Jiffy Lube to have the oil changed in my Audi A6. When I inquired how long it would take to change my oil, the young woman at the desk said "5 to 10 minutes, sweety". The car sat in front of the empty bay for 5 minutes before a service tech drove it into the garage. They pulled the air filter off and tried to sell me a new one. They then informed me that they couldn't get the oil filter off the vehicle, and wouldn't risk trying it again because they didn't want any liability for damages.

I asked them to put the car back together and I was leaving. Not so fast, the technician said. I drained the old oil already, you have to pay for new oil. I told him I didn't want to put new oil in with an old filter. He said I had no alternative but they would give me $5 off my bill as a filter "credit". Slowly, the tech filled up the oil, put the air filter back on and closed up the hood. Another tech came by and made a few half-hearted vacuum passes on the driver's floor mat. They pulled my car out of the bay.

They did not wash the exterior windows. They did not top off the washer fluid. They did not check the tire pressure. They did not vacuum the other carpets. They did not check the exterior lights. They did not check the wiper blades. I know this because I was watching them "work". Nearly 30 minutes after I pulled up to the empty bay, they told me I owed $47.28. I realized today that I was charged the "Non-conventional weights" price of $41.99 even though they put 5W30 in the vehicle. I also got a + $2.00 upcharge for driving a 4X4 vehicle and an additional $5.20 for the oil. I did get the $5.00 credit though.

I told the counter person that was ridiculous, that I was very unhappy about this whole service. She said I could "call and complain" about it if I wanted to. Since I was already late, I just paid the bill with my AMEX card and left. I will now dispute the charge and "freeze" payment until I get a credit from Jiffy Lube. I also will tell everybody I can about my horrid experience and urge them to take their oil change business elsewhere.

Oil leak following oil change two weeks ago because the schedule is convenient, I went for an oil change at the Jiffy Lube in Randolph, MA. There was nothing wrong with my Ford Taurus until after the oil change. I thought the oil in my driveway was from my son's car because he and I don't always park in the same spots. Then my son told me that it's not his car. So I went back to the Jiffy Lube this morning to have them check and make sure that the oil cap was tightened.

So I was told this morning by the person I assume is the manager that there was no engine oil in my Ford and that "the oil pan gasket" and "valve cover gasket" were leaking. I asked him why they weren't leaking before the oil change two weeks ago and he said that I needed to take the car to a mechanic. I asked him whether these parts were handled during the oil change and he said "no". He said that I can come back as often as needed for a "top off" service. I can't believe he said that the car had no oil in it.

And if the guy was pretty courteous, but I don't trust Jiffy Lube and will never go back for an oil change. If my mechanic says that "yes" Jiffy Lube had to handle the oil pan gasket and valve cover gasket when they did the oil change two weeks ago, I will hold them responsible for any damage. Convenient hours of operation but lousy service. Thanks for exposing them for what they are.

I went in for a simple oil change and when we left my Tahoe was sputtering. We called them back and they said, "Oh, it can't be nothing we did." I ignored the problem because I don't really drive the truck. Well, I went to the motor cross track to ride one weekend and when I left, the truck cut off and would not start. I was stranded for 2 hours. I knew it was an air problem, so I finally disconnected the mass air flow sensor and the truck started. I took it to Penske Chevy and they found a Jiffy lube inspection report shuffled in my air box. It cost me about 100.00 dollars for that visit. I was supposed to receive a check for a refund but have not received it and probably won't.

In May 2009, I went to Jiffy Lube for a regular oil change and it was suggested that I get a fuel system cleaning that would add to my gas mileage. After the oil change and cleaning, the technician said, "Your check engine light may come on as some gas at times gets into the catalytic converter. Come by and we will turn it off. The gas will eventually dry up." A year later the light was still on (after being turned off at every 3,000 mile oil change.) At sticker time, I brought the car to a repair shop as Massachusetts will not issue an inspection sticker with a check engine light on. The catalytic converter was rusted-out and needed to be replaced. The cost is $950. Needless to say, and I am no longer a Jiffy Lube customer.

Went to Jiffy Lube for a oil change. When I got in the car - oil was all over my cloth door and seat. I told one of the worker who later came back to clean the care with Windex! I would not let him touch my car to may the oil stain worst! Oil stains in my seat and door.

Took our truck in for service, they did not put the oil plug back, started home; motor blew because of lack of oil. They said they did not do it. No "I'm sorry", no "we will fix it" no nothing. I tell everyone, "don't go there" it cost me my truck and a huge drain on my wallet. Motor blew up, had to replace the motor, and was without a work truck for a long time. I am in construction, not a good thing.

After getting an oil change at Jiffy Lube I noticed oil leaking on my clean driveway. I found out that the oil drain plug had been stripped out from over-tightening. I returned with the car to Jiffy and they did not honor their satisfaction guarantee, did not fix the car, and did not return my money. I wrote to the customer service department of Jiffy and got no help. I wrote to the CEO/President of Jiffy and got no help. I will never use Jiffy services again and recommend no one else risk their car to damages and irresponsible Jiffy either. The consequence of this is a damaged oil pan and oil-marked driveway.

I took my 2005 Kia Sedona into the Jiffy Lube on May 21, 2010 for a routine oil change and fluid check. I was informed that my coolant was a little low and that they would top it off. I agreed since I was going on a long trip soon. They also checked my tire pressure but did not fill them to the proper pressure so I had them fill them correctly. As soon as I left, my van began to overheat and I turned right around and had the manager look at my vehicle. He continued to look at it for the next 1 1/2 hours and called his local mechanic for help. His mechanic told him that he thought that my thermostat was going out or it was just a fluke and it would go away.

I received the name, number, and address of their mechanic and was told that they would pay for any expenses if I took my vehicle there, but only if it was due to something that they did. I did not know the experience of this mechanic and did not feel comfortable taking my van to this person. I called a friend who was a mechanic and he said that it sounded like there was air in my coolant system and it needed to be burped. I took my van to my mechanic who burped the system. It seemed like the van was working pretty well. But I have noticed over the last few days that my system is starting to heat up again when I am in stop-and-go traffic. I will take it to my mechanic again to see if there is an additional air bubble trapped in the system. I was told it could cause head gasket problems or other problems to my engine but I will continue to monitor my vehicle for additional problems or concerns.

My wife took my suburban in to have oil changed for me. When she brought it back, I noticed the rear lights didn't work. The reason was that the entire trailer hitch assembly and wiring harness were gone. Since that was the only place she had gone, I called the store. I talked to a nice assistant manager who called me back and said one of the employees had seen another employee do the deed, but probably would give a statement to the police being afraid labeled a snitch. I did file a complaint with the police department.

I had car repaired under my insurance policy. When I tried to at least recover my deductible, the management was nonresponsive. And when I finally did talk to a local manager, he said they were denying the claim because basically I didn't actually witness the act. Their employee refused to confirm his earlier comment and I basically couldn't prove it anyway. He also went on to tell me I had paid too much to have it replaced and was asking for too much anyway. It's a shame. I have used various Jiffy Lubes for years, but this action and the absolute disregard for their customer's concerns is just not right. They have lost me for good and any one I can share my story with. This cost me a total of $1400, a lot of time, and aggravation.

On Sunday the 23rd I took my Audi to Riverton Store to get a full service LOF. Last night, as I was driving home on Bangerter Drive, my car started to have problems so I pulled off into Jordan Landing and called a tow truck. They towed the car to my mechanic and he has looked at the car today and the following issues have been discovered: there is oil everywhere on the engine. It looks as if the cap was not tightened and oil spewed into the spark plugs. The drain plug seal is missing; therefore, oil is nearly empty. Antifreeze is low. Power steering fluid is nearly empty. Brake fluid is very low. Window washing fluid is empty. This is the second time that I have had problems with their establishment and have had to have my car towed to have it fixed. The last time a hose was not clamped on, causing the engine to overheat. I am a reasonable person but I have had it! What did I pay for? Time off work. Car rental. Cost to repair damage.

On March 13, 2010, I took my 1998 Nissan Pathfinder to Jiffy Lube for a tune up and I paid the amount of $141.84 for a package. On May 18, 2010, my truck was malfunctioning and it was not driving well at all. On May 20, 2010, I took my truck to "All Season Auto" for it to be checked by Mr. Rich ** who later that same day called me to inform me that whoever had done the last Tune Up on my truck had forgotten to put the screws in and that it only had one screw which was loose. He stated that that had caused my truck's malfunction.

This is what Mr. Rich wrote on my bill which was for the amount of $546.08 "C/S ck engine light is on and car is not running correctly, checked and found ignition cap bolts missing and rotor hitting side of cap, replaced rotor and cap, could see arching of rotors out of cap, replaced cap and rotor, car still not running correctly, traced to distributor, two other codes in ECM, one knock sensor and EVAP leak, will check in future for codes."

The floor mats were not vacuumed very well. There was lint, dust, and small papers left all over the floor. Also, the tire pressure was not quite were it should have been. Finally, I ordered only one windshield wiper. They put on two new ones. I was upset because I did not have the money to pay for it. They finally agreed to let me keep it. I was stressed out about the floor mats not being done properly, and I was not happy about the wiper blade situation. They originally tried to get me to pay for it. I had to go and vacuum the car on my own. This cost several dollars and took a considerable amount of my time. I was also stressed out about the overall service I received. I was told that Jiffy Lube guarantees its services 100%, but they did not seem too concerned when I voiced my concerns.

For the past few years, I have gone to the same Jiffy Lube for my annual safety and emissions inspection. I have made no changes to my vehicle, ever. This year, I was told that I failed the safety inspection because my rear brake light was covered with tint. I was told I must remove the tint around the brake light in order to pass inspection and get my car registered. Removing tint from the rear window is no easy task as the angle is sharp and deep and the applicable light is covering the area. While struggling to remove the tint from that area of the brake lamp only, the tint caught and ended up removing the tint from approximately one-third of the entire window.

When trying to track down whether or not the failed mark I received initially was even valid, I found it was and that I should never have passed inspection. I don't know yet how much this will cost me, but I am angry that I was not told about the apparent problem in previous years and that I was forced into removing the tint this year, which resulted in more damage that would not have happened had I been informed when I first had my car inspected in the State of Utah by the same Jiffy Lube location. I now have to replace the tint from the entire back windshield of my car or I will not pass the safety inspection next year. Had I been told about the violation when I first had the car inspected in the State of Utah by this same Jiffy Lube location, I could have taken care of it years ago and prevented the damage that resulted now.

Upon arriving, the sales guy took my keys and walked away before I could request what I wanted. He started my truck up and bam, stalled it. It is a 6 speed, so the gears are a little different and he was startled when the truck went forward in what would normally be reverse, so he slammed the brakes and let the clutch go up. I told him to stop, and got his manager. I asked about cost, oil type, filters, etc. trying not to worry about the stalling incident. It was $80 for the synthetic I wanted, which was too much so I asked for conventional. It said $33 on the paper work, but on ring up it was $45, because they said I needed 6 quarts of oil, so it was extra. I had to pull out my owner's manual and dealer oil change receipt and prove that it only took 5 quarts. Then, they showed me this old, nasty air filter and said I needed to have mine replaced before they could release my truck to me... the problem here? I had a brand new K&N filter, and the one they showed me definitely wasn't mine. At this point, I said "Stop, undo whatever you did. I am not paying for any of this." They threatened to call the police and I said "Please do. I would love to explain to them what kind of scam you have going on here." They released my car keys and truck to me (without police intervention) and watched while I got under my truck and checked to make sure none of the after market parts were missing. Turns out they had taken off my oil filter and drained everything, then let me leave like that. I ended up walking across the street to Walmart, buying what I needed and finishing the change in their parking lot because I didn't want to drive anywhere without oil.

It was actually cheaper to change the oil myself, which I've always known but it is not as convenient. My K&N filter was exactly where I left it, clean as a whistle. Other than being treated very rudely, being threatened with legal action, and having to finish the job in a skirt and heels everything worked out okay... it just made me angry.

April 23, 2010, 2008 Hyundai Santa Fe, mileage 37,500 approx, broke down. Hyundai Service Dept told me that when I had oil change, 3/31/10, at Jiffy Lube, they started my car with no oil in it and immediately switched off. However, engine was damaged, so that after 2,000 miles or so, engine would seize. Jiffy Lube sent an "expert" whose report states, he could not determine the cause of the damage. Hyundai have determined the damage to have been caused by starting engine with no oil in it. Jiffy Lube refuse to accept responsibility. Hyundai are preparing an estimate of the cost of repairs to the engine. I am renting a substitute vehicle from Hyundai.

I brought my 2007 Nissan Altima to the Selden Jiffy Lube because I needed an oil change on April 17, 2010 and wanted to service my vehicle before a long road trip to FL. The technician advised me that I needed a transmission flush as well and since I had already told him I was preparing for a long road trip, he told me that it is "strongly suggested". I agreed to the flush and after 2 hours, I saw 5 people looking at my car.

I questioned this and the technician told me it was because "they never did one on an Altima and it is harder to do." He also advised me that I should not worry because "his manager was working on it". I left this alone and allowed them to proceed with their work. By April 22, 2010, I brought my car to Nissan because it had begun making a strange whining noise. Nissan advised me that my transmission had failed, and because the fluid was not "green", the warranty was void. I contacted Jiffy Lube Store No. 1048, and the manager assured me that he would contact the district manager and they would cover my damages. I continued all day to follow up with them and by noon, they had stopped taking my calls. I called the corporate office and was given a complaint number and was reassured that my complaint would be addressed.

As of today, April 27, 2010, Jiffy Lube appeared at the dealership providing "documentation" (a simple spreadsheet) evidencing that the manufacturer of the fluid they used on my vehicle has approved the fluid for my CVT transmission. Steve, the DM has adamantly refused to provide the attention this matter requires. Additionally, he plainly advised me that they will not pay for it.

They will send the fluid to a lab first before paying for any damages they caused. I have been a loyal customer to Jiffy Lube for years, bringing multiple cars to their establishment as well as recommended their establishment to many individuals; however, after this experience, I would adamantly warn anyone against using their services! Thus far, my car has still not been serviced, pending Jiffy Lube and Nissan's investigation, and I have been blatantly advised that this will come out of my pocket. Nissan has advised the cost of this repair will run me upwards of $4,000.

While visiting Pennsylvania for a conference, I noticed that my Honda Pilot needed to have the oil changed. I brought my vehicle to the above-mentioned Jiffy Lube location. I had my sleeping three month-old daughter in the backseat and my dog in the rear compartment, so I climbed into the backseat to be near them while my vehicle was being serviced. When it was near completion, I heard one of the service technicians call for someone to start my vehicle. An employee (name unknown) took the keys for my vehicle which were hanging on a hook nearby, got into my car and started it up.

He did not see me in the backseat and as he sat in the driver's seat, I saw him begin to rummage through my console and remove coins from my coin dispenser. I confronted him and he claimed that he had "found some change" and was putting it back into my coin dispenser for me. I informed the store manager and made a complaint against this employee. It's also worth mentioning that I am a 12-year police officer with a Michigan police department. This incident has completely discouraged me from utilizing the services of Jiffy Lube in the future. Complaint filed with Jiffy Lube corporate office. Waiting to hear from them.

While traveling in Florida in Isata Motorhome, stopped at Bradanton Jiffy Lube, on Nov. 14th 2009, for oil change and servicing prior to the drive back to our home in New Hampshire. On following day we drove north, and while driving on I-81 in northern VA we heard a very slight noise from, what we then thought to be a change in the pavement on the highway. The sound got slightly louder as we traveled along I-81 beyond Harrisburg PA and I pulled into the nearest rest area and looked under the vehicle to find that oil was covering much of the underside of the unit. Upon further inspection I found that the plug on the top of the differential was missing.

It was after 5pm, and I immediately called the National Jiffy Lube Office to report the problem and was given a claim # of **. I was also advised to stop and get oil and a plug as soon as possible, to check for damage when I got home and to call the manager of the Bradanton Jiffy Lube the next morning. I continued slowly to the next exit and found a truck stop, Schlier's SVC where they were able to locate a plug and fill the differential with oil. They suggested that I have it checked as soon as possible when I got home, which I did. On the remainder of the trip, the noise was less but was still there.

I called David, manager of the Bradanton Jiffy Lube the next morning to report the problem and he suggested that I call the Mats, the owner if I found that any damage had been done. I called Mats and got an answering machine. He returned my call the next day and suggested that I have the differential checked and fax him with invoices.

I took the vehicle to Knights Garage, in Barrington, NH, the mechanics who have worked on this vehicle and all of my vehicles for several years. They called a transmission specialist from Bill's Transmissions to check the differential and he found that serious damage had been done to the differential gears as well as the rear wheel bearings. Knights removed the rear axil and took it to Bill's Transmission where it was repaired. Knights then picked up the axil and reinstalled it. The repair work was completed Jan. 11, 2010.

3) Bill's Trans. $1025.00, Total: $1707.30.

I faxed this information to Mats on 1/13/2010. I called Mats on 1/17/2010 and spoke with Hilda, who assured me that she would have Mats call. He never did. I recalled almost daily from 1/21 until 2/1 and asked to have Mats return my call. Again he never returned my calls. On 2/1, I called the National Jeffy Lube Customer Service and explained my experience with Mats. I was asked to hold on the line and within a few minutes I was told that Mats would call me by noon the next day. He did call lat in the afternoon of 2/2 and asked me to fax him with the odometer reading on the vehicle, which I did.

I was out of the country on vacation for the remainder of Feb. and March. Upon my return, I continued my attempts to reach Mats with no response. I then recalled the national Jiffy Lube Consumer Service office. They called the next day to say that Mats was refusing to pay the bills. The reason given was that I drove the vehicle too far after the service. I would mention that the they did check the oil level in the differential when the serviced the vehicle, as is indicated on the invoice, and they evidently failed to return the oil plug.

Due to the fact that the oil fill hole is at the top of the differential and is only 3/4 of an inch in diameter it would be, and was, a slow process for the oil to be splashed from the differential through this hole, which explains why I had driven several hundred miles before enough oil splashed from the differential to be noticeable while driving inside the motor home.The national office also refused to pay for the damage because Mats owned the station, however I would not have taken the motor home into the station if it had not been a national company, which I assumed would provide reputable service and warranted the work performed there.

Mats (Lief) Oskarsson not only owns the Bradanton Jiffy Lube but also owns 23 other lubercation facilities under the name of South Bay Lube, in west central Florida. I would like to take this matter to a Small Claims Court in FL, but due to the distance would need a Florida, consumer protection attorney to represent me. I would also like it to be known that Jiffy Lube does not back up the work done at their service shops.

On 3-30-2010, my wife took our Nissan to have the oil changed at Jiffy Lube, the SUV only had 6000 on it. The service technician told my wife that it needed an oil additive, tire rotation, and an air filter, the SUV needed none of this. They also broke the sensor to the maintenance control device, I just recently found out. Mr. K tried to give me a little cash back and stated that he would not have done any of this service. This was service was just to rise the price of an oil change. I am seeking the full $156.82 back.

On April 4, 2010, I went to the Jiffy Lube located in Austin, Texas. When I went to this particular store, I had a Texas Toll Road decal that I was going to put on my windshield in the center console of my car. The cost of this decal was $20.00 and can be used by anyone who affixes it to their windshield. This decal was in the center console of my vehicle prior to me going to the Jiffy Lube. Upon my arrival at home (on the same date as the oil change, I cleaned the interior of my car, including the windows). When I went to retrieve the Toll Road decal to install on my window, I found it was missing. I had not been anywhere else on the date this incident occurred.

When I called and attempted to explain what happened to the manager of this particular Jiffy Lube, I was treated like a total fool. The manager insinuated that I misplaced the decal, stating none of his employees would steal etc. Yeah right, Jack! The manger was not very professional. When I asked him who worked on my vehicle so I could provide their name to the police as a possible suspect in a theft, the manager told me the employees who worked on my vehicle were identified on the receipt by their employee number. There were six different employee numbers on my receipt and the manager said all six of them worked on my vehicle.

I have been a loyal customer of Jiffy Lube for several years and was actually going to start getting the oil change on two additional vehicles at this location. After what happened to me and the way the manager treated my complaint, I will never set foot in any Jiffy Lube again. There are other competitive establishments to get oil changed. I would hate to imagine what I would have been told if an improperly tightened oil pan nut etc. had caused the oil to leak out and blow an engine. Goodbye Jiffy Lube. I have already started telling people of my experience and am surprised at the number of similar incidents. BTW, they tried to tell me that my vehicle needed synthetic oil. It's a 2009 Toyota Corolla with about 32,000 miles! Give me a break Jiffy Lube!

I have just moved to the Baltimore area six months ago. I have seen the Jiffy Lube commercials so I plugged the address into my GPS. I was very glad to see that it was only a few miles from my home. I approached the store but I was unable to make a left turn into the store. I made a left as soon as I could. When I came around the building, I was approached by one of the technicians yelling, "Whoa, whoa, whoa." He then leaned in my window and proceeded to tell me that I drove in the wrong way. "You see those arrows? It took someone time to paint them." And he told me that I could have caused a serious accident. He also said that there is a car counter over there and he wanted me to back up (I was in front of doors) and go around the right way.

I asked him if he was sure that is what he wanted me to do. He said yes both times I asked. He added if I wouldn't mind. I then backed out and proceeded to drive out of there. Then, another man came. I assumed he was the manager as he was dressed better. He stepped in front of my car while it was moving and then yelled at me that I tried to run him over. The store was completely empty--all three stalls. When I pulled up, it was 2:45 pm on Wednesday, March 24th, 2010. Three men were standing around talking. I felt humiliated by these gentlemen. This situation ended bad for your company as I will never visit a Jiffy Lube again.

I found a cute little local place and for my Lincoln Navigator it only cost $25.00 including tax. I would like it noted that when you enter the store from the strip mall, the arrows are not visible. Maybe paint some more pretty white arrows for people to see. All I saw was the back doors that clearly said exit. I saw Jiffy Lube commercials to get me to go, but my situation could have been handled differently especially in an empty store. Thanks for listening and remember. I am telling everyone I know of my bad experience. How many people never let you know how they are treated?

I had gotten an oil change and had all fluids checked. They forgot to put the cap back on my radiator. This burnt and now my engine is no good. They refused to pay for damages. That was my only car. I don't have transportation to work. Now, I need major repairs. Yes, I want an attorney to contact me.

I took my vehicle to have an oil change at Jiffy Lube and the mechanic "found oil" in my coolant reservoir tank. They then asked me "if I had any enemies", claiming this could have been done by an outside person as sabotage or a mechanical issue. Then they offered a mechanic in the area who could fix my "blown head gasket" which they determined was the problem with my vehicle. My vehicle was running fine before bringing it in to Jiffy Lube.

I then took my vehicle to another mechanic who determined that the power steering fluid was "accidentally" put into the coolant tank instead of the power steering reservoir. These reservoirs are found next to each other on my vehicle. On my receipt, it was noted that the power steering fluid was topped off, but this was not the case. In fact there was power steering fluid (not oil as Jiffy Lube claimed) found on the outside of my coolant tank too.

Other fluid checks Jiffy Lube claimed to have done, were also not done, such as the windshield wiper fluid being checked and topped off. I brought the vehicle back to Jiffy Lube to have them completely flush the radiator, which they agreed to doing. When I arrived, their compression system was already shut down, so they could not do a proper flush. The mechanic on duty (also the manager) sucked what he could out of my radiator and added fresh coolant, but fully admitted he did not clear the entire system, thus leaving power steering fluid to circulate thru my system.

When I reported this and brought the vehicle back to Jiffy Lube to be fixed the next day, the manager of the store, William **, was rude and basically ignored me and then left the establishment without even checking to see if my vehicle had been fixed to my satisfaction. It was not. Important Facts; Date of service: 2/23/10, service performed on 1999 Ford Windstar, sales rep at Jiffy Lube is "Skye". Manager of Jiffy Lube is William **. Price for oil change and air filter was $79.64.

On 02-18-2010, I had my vehicle serviced at Jiffy Lube. The stated services performed were: Oil change, oil system cleaner, engine treatment, wiper blade change and brake light repair. On 03-03-10, the oil light began to flash and I exited the highway as quickly as I could. Upon stopping, the engine shut off and would not come back on. I had my vehicle towed to Auto Depot Mechanic Shop. My mechanic inspected the vehicle and stated that the engine oil was less than a half quart, the drain plug was not tightened and the engine oil was very dark in color. He also stated that my engine was locked and that I would need to replace it.

After receiving another opinion from a different mechanic, it seems as though an oil change and engine flush were not performed on 02-18-2010. At that point, I returned to the Jiffy Lube and completed an Incident Report. On 03-08-2010, Victor **, Zone Manager, conducted an inspection on my vehicle. He stated that he did not notice any blowout on the engine and that his company would not be paying for repair costs. As a consumer, I feel as though I have been taken advantage of. I am without a vehicle and am facing very steep repair costs simply because I took my vehicle to Jiffy Lube. I work 6 days a week and have no means of transportation. I am truly disheartened and saddened that this has happened to me.

Dufus kid working there upgraded the oil added so as to charge me more money, then convincing pleaded ignorance. I had to go back in for a "top-off" and a different young man (1) couldn't find the oil cap, (2) couldn't find the right hose to use to add either anti-freeze or coolant and couldn't get the one his pit boss told him to use to work and (3) couldn't get the hood closed back because he forgot to put the oil cap back on and kept slamming the hood shut onto the oil cap.

I took my car in to be serviced in August 2009. Several weeks later, as I was headed up Horseshoe Bend Hill, my car quit. Long story short, my engine was blown because of lack of oil getting to engine and because of a bad filter that Jiffy Lube should have changed. Blown engine! Cost to replace is $3,200.00.

I bought my car and got a free oil change and they put in a new filter in the glove box for the a/c and they replaced the wipers at 13,000 miles in October. The mileage on my car is 23,944. I then used Jiffy Lube on Wanamaker in Topeka, KS. Nobody mentioned it was missing at all. On my second visit, my filter had disappeared and my wiper were shot. Explain to me the business practices of this organization.

P.S. I just washed the car and lifted the blades and they did not look like that. I used my debit card on the car wash and will gladly show you the charge. I dried my car off and lifted the wiper. The also were not streaking at all.

I fill that I have lost respect for Jiffy Lube and will tell others. I also felt that the owners and managers make a commission on all extra sales. (I do not know this for a fact.) The wipers I will eat the price $33.00 + tax. For the benefit of being a blabber mouth, I will now take my car to the place down the road from this location. I would like to hear from you. Let's chat.

I took my vehicle to get an oil change. They changed the oil and I was on my way. On my way to NJ, my vehicles motor blew on interstate 84 not even 45 minutes of my trip. My vehicle's motor blew and I have to get this fixed and Jiffy Lube denies that they are responsible.

They state on their bill that they clean the outside of the windows of the vehicle and also vacuum the carpets inside the car. Neither of these happened. My windows were filthy, so I know they did not. The tire pressures were not checked either because they had the wrong pressure on the bill.

I went in because they said I needed an engine flush and so they did it. Within fifteen miles, my truck loses power and the engine starts to knock. I called the store and Stacy says that it wasn't doing that at the store. I said I know that there wasn't anything wrong until they flushed my engine. Then she says, "Well, I am not a mechanic." I asked her then, "Why are you under my hood if you are not a mechanic." She said that it may be a coincidence that my engine is doing that. I said no and that is stupid. You should have never done the flush if you didn't know what you are doing.

My truck is now at a shop waiting for a mechanic to look at it to see if it was their fault or mine. All I did was to go on their recommendation to flush the engine. Whose fault is it? If they were using a sales ploy, they ruined my engine and they are going to pay because my certified mechanic already knows they should never have done what they did. They really had no knowledge of what they were doing and my mechanic will be up their tail pipes while they try to determine what happened. Never ever go to Jiffy Lube ever again. This is one expensive lesson to learn but they will pay. I bet on that. The engine started to lock and lost power. The engine is no longer viable.

I changed the oil and transmission oil on my 2000 Ford Focus. Then the engine light came on. They stop it. Now, the car does not work right. They tell me that a piston is out?! It was fine prior to going there. What can I do?

On November 16, 2009, I took my Audi A4 to Jiffy Lube to have it serviced because I just bought it the day before and it needed it. Well, my son, my wife and I were waiting for the car to be finished, when a worker came out and got me and told me that they couldn't my oil because the bolt was striped. So I told them to forget it and to put our front valence back on. So they did and I went home.

The next morning my 7-month old baby, my wife, and I were driving down the highway when the valence came undone and was dragging along the road. I had no tools and didn't know what to do. I have to drive slow and let it drag till I got to the closest mechanic 7 miles away. It's like 20 degrees. It cost me $35 to have someone to take the rest of it off before it caught on fire. I went back later that day, and they told us that they would take care of it because they didn't but all the bolts back in or right. So they told me that they would take care of it and call me when they had a valence to put on it and they would put it on as well.

So a couple months went by and no one called me. In those couple months I called them once and they were still working on it. So yesterday, 1/6/10, I went to Jiffy Lube and they handed me a piece of paper and told me that I needed to order it and when I get it they will put it on and give me $70. Now why should I have to pay anything? I didn't not put it on right. And to top it all off the bolt that they said was stripped, the only reason why it was stripped is because they were pushing on it to get it off and it would come off, so they just kept pushing on it till they made it way worse. I had to replace that which was about $7 for the bolt and about $80 for the mechanics time. Don't go to Jiffy Lube if you are prepared to have your car get ruined and then not pay for it.

I got an oil change done at Jiffy Lube on my 2002 BMW 330I on 12/17/09. Two days later (12/19/09), I'm getting on the freeway and the hood flies up almost causing us to wreck with my girlfriend driving and my 14month old daughter. I got out the hood was still attached but bent backwards and damaged beyond repair. I was able to close the hood and drive it to Jiffy Lube, filled out incident report and took pictures. The manager tried to tell me that I had a faulty latch but even with the hood bent backwards and the latch bent it still locked in place. The latch is not faulty, proved that to him and he then told me that they would take care of it.

The manager Damon told me to go get 2 estimates and I did and brought them back to him. He then said he would call me back when the paperwork went through. I haven't been able to drive the car for 3 weeks and no call from them. I called several times and he kept telling me that there was no problem, it was going to be taken care of and not to worry too much. He never once called me. I always had to call him at least 10 times. Then I call on 1/9/10 and he tells me that it wasn't their fault that in his experience, he's never had a hood do that so he claims that there was a faulty latch and hood and that Jiffy Lube will not pay for anything. So I had my girlfriend go there to get records of my car and when she got there, he started to harass her tell her that I was trying to pull a scam then said "he would see her in court".

My hood is damaged beyond repair, estimate of $1600. All I want them to do is put a new hood on it and that's it. I want it to look like it did when I brought it to them for the oil change.

My car was serviced at Tacoma Park Jiffy Lube on 12/1/2009 at 2:14pm. And on 12/17/2009, I went to my regular mechanic at Forest Auto Service and asked him to do a thorough check of my car, because i was going out of town. He came back and told me that all he saw was that I needed an oil change; I was a quart low.

I went to observe what he was talking about, and he showed me the oil coming out of the engine. It was black, and the only thing that was new was the oil filter. I took pictures of the oil running out black and placed some in a cup also displaying the black thick oil. I am extremely disappointed in the way that I was treated at this facility. if it wasn't for me going to my regular mechanic, I would have never knew, and my car could have cracked an engine head or anything.

When I called the store, I spoke with the manager Mark ** and his response was "Well, how do I know that it was our fault. You did not bring the car here." And as I expressed to him that I had no idea this was just what the mechanic saw, I was not aware until he pulled me out there to see it for my self. I will never get my car serviced at another Jiffy Lube. That was my first and last experience.

I would like to attach the pictures that I have to show you that my first experience at Jiffy Lube was a nightmare. Jiffy Lube says that they pledge their standards to your vehicle thoroughly, carefully, and professionally. And so far, I have not received any of the three. And after talking to Mr. ** and the demeanor that he displayed towards me, it allowed me to feel this way wholeheartedly.

And I feel that since I was not included in your pledge as a customer that Jiffy Lube would do the rightful thing and refund me my money for the service that I did not receive at your Tacoma Park facility. Also, refund me for the oil change that I had to get a second time as an inconvenience from the service that I received at one of your facilities.

San Jose, California. Jiffy Lube Service Center #2344.

Our 1999 VW Passat was serviced on November 16th at the local Camden (San Jose) Jiffy Lube for a scheduled oil change. The vehicle was driven for approximately 15 miles, at which point, all of the oil had leaked out from the vehicle and the car wouldn't start. The next morning, the car was towed to the JL branch which previously serviced the vehicle.

Without our knowledge or consent, the District Manager personally replaced (which was believed to be the problem) the broken oil filter housing gasket. In the state of California, it is illegal to perform any service repair without the prior approval of the owner and his or her's verbal or written consent. After the fact, we were informed of the repair on our vehicle and were told that the vehicle was ready for pick-up.

In order to make up for this inconvenience, they offered up the next oil change at no cost and replaced the gasket free of charge. We later have found through other JL branches that it is not common policy to repair vehicle parts, unless they feel directly responsible for the break in the vehicle. Other fellow employees confirmed that it is not in their nature to perform repairs, as they can be held liable for improper repairs (also warranty is not issued on any repairs).

Exactly after vehicle pick-up, the oil light had come on indicating that the problem was much deeper than what was originally repaired. The car was brought into a VW dealership later that week to diagnose the extent to which the engine was damaged. According to the engine tear down preformed by the VW dealership, the low oil pressure in the engine resulted in permanent damages to the engine and turbo. There was low oil pressure in the engine caused from the car being driven low on oil. After physically examining the gasket, a VW certified technician, went on record, saying that the damages on the gasket can only be explained by over tightening the oil filter so that the cooler housing begins to spin on the filter stand union causing the housing gasket to break. This is further explained by the inner tabs on the gasket, which were broken (this is only apparent when the oil filter is over-torqued causing the gasket to spin off and the inner tabs to break).

At first, the District Manager took a stance, saying that due to the mileage and old age of the car, a rip in the gasket would not be covered by JL, as they didn't feel responsible for it breaking. They have later tried offering $1,000 and $1,600 to cover expenses. It has been an ongoing battle with Jiffy Lube's District Manager and Anthony Fanticola & Joann Fanticola Family LP (Owner) to try and negotiate a reasonable price for the damages caused by the gross negligence in servicing our 1999 VW Passat. We are seeking compensation equal to a comparable engine and turbo, along with any incidentals such as the diagnostics. This has caused us a great inconvenience both in terms of going to work and attending school (during finals week). This has limited both my professional and social life in the last month and a half. It has been quite the run-around trying to talk to them, and getting information regarding to who to file the complaint, getting estimates, asking for rides, etc.

On Oct 27, 2009, I had my 1956 Chevrolet Sedan Delivery serviced at the Jiffy Lube #242, located at 4075 N Academy Blvd, Colo Spgs, CO. I instructed the mechanic to do several things include changing the transmission fluid. At this time, the mileage on the odometer read 86,617 miles. On November 30, 2009, the transmission on my 56 Sedan failed. I then removed the transmission from the car and took it to a man who specializes in rebuilding transmissions, Mr. Rick S, owner of Dwains Transmission Auto and Truck Repair in Colo Spgs.

Upon his examination of the transmission, he found that it was completely dry of transmission fluid. It was this lack of transmission fluid which caused the transmission to seize up. It was obvious at this point that the mechanic at Jiffy Lube had drained my transmission on 27 Oct 2009, but then failed to fill it back up with transmission fluid. At this time, the mileage on the odometer read 86,662 miles. It therefore took only 45 miles of driving it with no transmission fluid in it before the transmission completely failed.

I just want you know what kind of service they are giving. I just hope they changed the oil filter. I can not get under the car to check it. The car does have clean oil. This all I can check. Please correct this so others don't get the same kind of service. Thanks

I was having my oil changed also, when I left the business, has had trouble with them in the past. They said that they didnt do anything wrong, My car blu up afterwards come to find out they didnt put the pug in all the way an the car lost oil all the way home. mentioned it to the service guy an he said that it was my word aggenst there's

Additionally, I went back to the fierst Jiffy Lube and the same manager falsely stated that there was a loose air hose causing the problem and gave a free oil change instead.

After the manager talked to the area supervisor Dave Shepherd and I talked to them they decided they would give me several lube jobs but were unwilling to pay any of the $2800 it would cost to replace the transmission. I even suggested that if they would contribute $1100 of the $2800 I would be happy. With in a week the transmission went out totally and made the vehicle undrivable.

On or about 3-22-2009 I had my oil changed at this jiffy Lube. A short time after this I began to have an oil leak. I keep checking the oil and added as needed. It started off pretty slow as I noticed spots on my driveway. It got worst to the point I brought it to my mechanic for repair of the oil leak. I was later informed that all he did was change the oil. He told me that the oil filter had almost fallen off. He explained to me that apparently the oil filter could not have been tightened enough. The oil leak has ruined my driveway.

My 98 Mazda MPV was overfilled with oil prior to a long drive over the Cascade Mountain Range. Upon reaching the summit, after losing much engine power, my car began to overheat. I pulled to the shoulder and opened the hood. Smoke was pouring from the crankcase and water was bubbling up through the radiator overflow resevoir. After 45 minutes, I managed to get some water into my cooled down engine. I drove to my destination, all the while my engine smoking.

I spoke with the manager at Jiffy Lube and he proceeded to advise me that my thermostat had most likely malfunctioned. After the car sat overnight, I checked the oil level. The engine had been overfilled by two quarts, causing my seals to break and oil to leak and the overfill put so much strain on the engine due to air being churned into the oil and improper lubrication that it overheated.

Jiffy Lube would not return my phone calls, and the assistant said it was because their manager was at home sleeping and would call me after he woke up. I would like my engine repaired, as I had just replaced all the seals.

The car is unsafe to drive and I am stranded 156 miles from home. The gasket repair will be at least 700 dollars. I have to have a certified mechanic look at the engine before I know the total cost of the damage.

Went to Jiffy Lube on 9-9-09 for an oil change on my 07 Nissan Frontier. No one had been under the hood of my truck till that day. Everything was working fine until they changed the oil. I had to go and request a windshield sticker for mileage since they forgot that then I noticed the windshield fluid light on. I also noticed on the sheet that they stated windshield washer fluid leaks. Never did before and had fluid the day before as I used the windshild wipers to clean the window.

Went back on the 11th to report this and one of the guys said they would put in an incident report. No call back. On the 23rd went back and spoke to Ed the manager. He said I would either hear from him or Jodie that day or no later the 24th in the morning. I finally heard from some guy @ 1:50 in the afternoon of the 24th stating that it was not there fault and if I wanted to have it looked at by someone else I was to let them know first. I stated I knew they were going to say that and I was taking it to the BBB. He didn't care.

I have only had this truck a year. I cannot afford to replace this especially when the damage was on their part. I am tired of being taken advantage.

I had my oil changed with since it was time, and I was at meeting in Rhode Island. I picked up my Toyota Tundra with 78000 miles on it, and drove about 150-200 miles over the next 2 days when it started to make noise. I checked the oil and there was none! I added 4 quarts of oil to get to the bommom line of the dipstick, I could have added another quart but I did not want to overfill. I could not believe there was no oil!. I drove home, no noise. So far it has cost my $750 in attorney fees, $18 to tow it to a dealer, and Jiffy Lube wants to inspect the vehicle.

I had my oil changed this morning, or might have had my oil changed this morning? I did not want any other services. they were very pushy, and lied about my mechanic stating that he did not do a good tune up.... then they told me that my car was making noises, which is was not when i came in. and then the engine light was on which was not when i came in either. the car smelled like oil and was putting along and making noises. i had to bring it to my mechanic and he said they pulled off the number 1 spark plug and wedged it in between. i am so angry at jiffy lube! and want them to be reported.

For my birthday, I drove a friend, my son, & myself to Myrtle Beach. Before making the long trip in my new car, I had the oil changed at a Jiffy Lube Service Center in Spring Lake, NC. I found it convenient due to it's location & a coupon I had found that morning. Everything at the center seemed to go fine. How wrong I was.

Over the next month or so I had noticed that my 6-speed transmission had been "popping" out of gear while driving. I called the nearest Honda dealership for inspection of the problem. The day before I was to take my car in, it broke down just blocks from my job. Upon inspection from the dealer, they noticed oil all over the bottom of my car. They also noticed a plug was missing from the transmission bolck under my car. With me only using two places Im accustomed with, I assumed this breakdown was the fault of one of my familiars. Through my own investigation & collecting information from all parties involved, the responsibility clearly falls on Jiffy Lube.

JL sent an inspector to view the damage to my vehicle, which needs a new transmission costing $5.5K, saw something peculiar. The oil filter on my vehicle at the time of breakdown is not the brand of JL. It's the brand of the service center I used prior, whic means not only did JL not replace the trans plug correctly, but the didn't change the oil filter as required by their "Signiture" service.

Due to this, & my vehicle not having a service sticker in the window, which was forgotten as well, they are refusing to take responsibility for the damages. JL is also saying that my vehicle has 6K miles on it since they last worked on it. My 08 Honda has a oil lifetime monitor on it which requires oil changes only every 6K miles, which is where it is now.

I live in Pa. My son & his mother live in NC. I travel every two weeks to see my son. I need my vehicle not only for work, but to maintain a healthy relationship with my only child. I need help fighting this battle with JL. Any information or assistance would be greatly appreciated.

I took my 2003 Chevy Impala to get transmission oil change on Wednesday August 19, 2009 to Jiffy Lube # 2219 3209 W. 190th St., Torrance, Ca 90504. At the time I took my vehicle, there was nothing wrong with it. I took my vehicle because it is suggested to change the transmission oil and filter after it reaches the 70,000 mile mark. So I did.

On the fourth day my car started to jerk. When it changed gears it would jump on me like if the gears couldn't change on time and it wasn't running well. I called Jiffy Lube # 2219 on Monday August 24, 2009 and informed them about the problem. Christopher is the person I spoke with, he said that the reason for my car acting up was because it was getting used to the oil change. So I told him that my car didn't do that before I took it to them. So, he replied that same thing with the addition for me to drive my car for a few days more and if my car remained the same to bring it back to them.

I checked the transmission oil and noticed that it wasn't the color that is should be when the oil gets changed (which is red); it was brownish/black. I called a mechanic for advice and per the advice given to me, my car either didn't get the oil change or Jiffy Lube # 2219 simply didn't change the transmission filter.

I called Jiffy Lube # 2219 on Wednesday August 26, 2009 and had my uncle talk to Christopher from Jiffy Lube # 2219; he informed my uncle that there was an oil change but never a filter change. Per Christopher Jiffy Lube # 2219 doesn't do transmission filter and oil change, they only do a transmission oil change (but that is not what their website states and what I was told over the phone prior to taking it for that service). Per what I know about oil changes is that you always change the filter when making an oil change.

Chris told my uncle for us to take the vehicle back and we did. When my uncle and I arrived he couldn't service my vehicle because there were too many vehicles to service before he could get to mine. Instead he gave us the oil for us to make the oil change. The service engine light on my car turned on that morning on the 26th of August. I informed Chris about it he said that the light was going to go away.

For the amount that Jiffy Lube # 2219 charged me ($119.99 + tax) I thought they were going to do service correctly. Per Christopher they used a suction machine to remove the oil. Per mechanics comments using a suction machine is not good for the transmission as it sucks up everything including little metal particles that the transmission releases and so the little metal particles get stuck on some areas of the transmission causing the transmission to start failing.

As a consequence my transmission needs to be repaired. I've taken my vehicle to get checked at three different mechanic locations to see what they suggest and what the problem was. There are two trouble codes that show up on the computer: 1. P0401 - EGR Flow Insufficient Detected. 2. P0742- Torque Converter Clutch Circuit Stuck On.

To get this fixed the mechanics are giving me an estimate of $1,350.00. Based on what I have told the mechanics as to the service that Jiffy Lube # 2219 did on my vehicle, they suggested for me to file a claim and have Jiffy Lube # 2219 pay for the damages.

I took my car to Jiffy Lube for an oil change yesterday. The car stalled out and the oil light came on. I called Jiffy Lube, and T. Caetano, the manager came to look at the car. He said that the oil filter had fallen out of the car. He added oil and another filter, but the car would not start. He made arrangements for the car to be towed. He said that they would accept full responsibility and would pay for the repairs.

I informed him that the car was under warranty, and would have to be fixed at a Suzuki service station. He said that would be fine, that they would have it towed to a station they work with to diagnose the problem, then transport it to a Suzuki service station to fix it.

Today, the service station said that the engine needs to be replaced. The district manager of Jiffy Lube, L. Berggren refused to pay for Suzuki to fix it. He said that he would have the service station, Neighbors Auto fix it. Again, we told him that our warranty would be nullified if a non-suzuki station fixes it.

He said that he would give us $2000, but when my husband asked him how much it would cost to replace the engine, he said it would be about $6000. He expected us to pay the difference, or we could take him to court. We paid $71.67 for the oil change and air filter. We rented a car at $68.89 a day (including insurance). The car will cost up to $6000 to replace the engine- we are back and forth on the phone to get Jiffy Lube to take Responsibility.

They did not perform the oil change correctly my car continued to leak oil 3 days after the oil was changed on the car i took it in at my earliest convienence monday afternoon 8/3/2009. They refused to replace the oil because they stated it was full and also they would not refund me my money. I had to take time out of my day waste gas and also not have anything resolved. I am very up set with the people that i dealt with.

i went in on saturday july 25th, 2009 for an oil change. about 30 minutes after getting the service done, i started smelling smoke and noticed oil dripping on the exhaust. I returned sunday moring to have the vehicle inspected and the manager said the oil was a result of leaking valve cover gaskets and not a result of the oil chage. i had the valvle cover gaskets replaced the following day and still had a leaky engine compartment.

I went back to jiffy lube on July 30 and they stated they could not isolate the leak, but were sure it was not a result of there work and told me my land rover always leaked.

I was supposed to drive to Florida on July 27th. today is july 30 and i have already spent over $700 dollars since visiting jiffy lube. My household goods and other vehicle have already been shipped to my new house in florida and i am now stranded in Phoenix with only my dogs waiting for a vehicle so i can drive to my new house.

they take my car in and call me over for a pow-wow, I'm told matter of factly that my radiator is empty, none of my lights work, wiper blades etc... they had run up hundreds of dollars in bogus maint.

I walked out to the bay, opened my radiator overflow cap, stuck two fingers in and pulled them out wet and slick, caught them flat out FRAUD!!! This is criminal! All lights worked upon MY inspection with the manager. I tell them Just change the oil and filter, since they already sucked the oil out. They put on a new filter, and filled the oil. Then one of them walks up to the front left corner of my car and starts turning a screwdriver- deliberately mis aligning my left headlight!!! That is criminal mischief at least, if not risking a catatstrophy at worst. The oil is still filthy. I have a ten hour to twelve hour drive home from here...

I entered Jiffy Lube for a basic oil and air filter change. Upon leaving the establishment and entering a gas station a few blocks away, I realized my door handle was broken and the broken part was thrown under the driver's seat of the car. I returned to Jiffy Lube and the manager on duty immediately assessed the damage and wrote an incident report. The report stated that the store would reimburse me for the part and they would replace it. Upon calling the dealer, I was informed that the electrical system would be involved when replacing the part; therefore, I decided to have the dealer to do the work.

I had the part replaced at the dealership, faxed the bill to corporate and was told that all that the store could offer was the balance in gift checks to any Jiffy Lube location. I declined the offer explaining my dissatisfaction with my experience and requested full reimbursement. The response was, "Sorry, that's all we have to offer you." Due to the negligence, I am now out of $140 plus the cost of the oil and filter change, without any remorse from the company. I feel that due to the negligence of the mechanics on duty, the store should be responsible for reimbursing me for the full balance.

I need to let you know what happened at Jiffy Lube #3288 on Saturday 6/20/09 at 1:15 p.m.

I have been getting my 2 new cars oil changed at this location since day one of these cars, a 2008 Toyota Corolla and a 2008 Kia Optima. I could not help questioning the speed at which the oil changes were getting done. I actually loved it until today. I marked on the side of the oil filter with my son's initials on the Optima before getting the oil changed. I just wanted to make sure the job was actually getting done. I received the oil change in the same speedy manner. I returned home and lifted my hood. To my surprise and disappointment, the initials were still there! I could not believe my eyes.

I went back to the store and told them what happened. They took me underneath to show me today's date was put on the bottom of the filter, not realizing my son's initials were on the side, which made me even more disappointed that they would not only avoid changing the oil filter, but would try to hide this by putting today's date on the bottom of the filter. The assistant manager (Willie) apologized and gave me my next oil change free of charge. Can I really accept this offer? Will they really do the job I am paying for every time? Do I really have to mark my oil filter every time I return?

On 6/19/09 at 3:59 PM with 188,334 miles on my 1998 Toyota 4Runner, I asked Jiffy Lube on #1261, Shelburne Rd., South Burlington, VT 05403 to do a high mileage oil change and tire rotation. The invoice reflects that the tires were not rotated but that the oil and filter were changed and various other checks were made to my vehicle for $40.83.

While driving south on Route 116 on 6/20/09 at approximately 1:15 pm with 188,372 miles on my SUV, the engine oil light came on. My car shut down, and I coasted to the side of the road. Checking my oil, I found that it was bone dry, and a film of oil coated the entire backside of my car. AAA provided the tow to Heritage Toyota in South Burlington, VT for $114.00. I spoke with Jiffy Lube (Andy, manager) and provided notice that I would be making a claim. There can be no question that the life span of the engine was compromised by running the vehicle without oil. Andy advised that he would arrange for a car rental on Monday, June 22, 2009, so that I would not have to incur out-of-pocket expense.

On 6/22/09, while speaking with Andy about the car rental, he advised that he went to Heritage and viewed my vehicle and that the oil pan plug was gone. Plugs in oil pans that are tightened properly do not just fall out. It would appear that it was not tight when I left Jiffy Lube and fell out after driving no more than 38 miles. I was provided with an Enterprise Car Rental. I drove to Jiffy Lube to collect a refund of $40.83 for the failed signature service. Andy stated that corporate would send me a check covering all costs at one time. I missed 4 hours of work ($131.16).

Late this afternoon (6/22/09), I received a call from Heritage Toyota. They filled my vehicle with oil and replaced the missing oil pan plug. In addition, they let it run to determine if knocking was present indicating an immediately larger problem with the engine. Without a borescope inspection or completely examining the engine by taking it apart, there is no way to determine the extent of damage that resulted by driving the car without oil. Because the vehicle was empty of oil, a full engine oil analysis to establish if any white metal was present in the oil could not be conducted and any indication of damage to vital bearings could not be determined. Accepting my car back without some type of vehicle service agreement from you would certainly be foolish.

Heritage suggested that for a period of three oil changes (every 3,000 miles) or 10,000 miles, whichever comes first, should there be indicators (engine knock, vehicle using oil, oil leaks, metal shavings, or engine failure due to lubricated engine part and component failures), Jiffy Lube will pay for the repair or component replacement resulting from any lubrication-related engine damage. All lubricated engine parts and components (cylinder heads, oil pump, pistons, and engine) would be covered. Oil changes and repairs, if any, will be performed by Heritage or other certified Toyota dealership. Related costs (tow, car rental, time from work) will be paid for by Jiffy Lube. If I sold or traded my vehicle, this VSA is not transferable. Total cost is $382.48.

Yesterday, I received a call from Jiffy Lube, asking me to pick up a paper to sign so that I could get paid. I picked up the paper today, and it was the boiler plate release of all claims past, present, and future in exchange for $251.32. The manager said that I wouldn't get paid until I signed the release. A copy follows. How absurd.

$251.32 is less than the amount claimed, and in light of the above recommendation from the Toyota dealership, signing the release flies in the face of common sense. Yet, I cannot get paid my out-of-pocket, unless I sign the release not knowing what further damages (engine knock, vehicle using oil, oil leaks, metal shavings, or engine failure due to lubricated engine part and component failures) from their negligence may occur. My recourse is to provide copies of all of this to investors, bankruptcy trustees, boards of directors, national and local better business bureaus, Vermont's Attorney-General, the general public, and anyone else I can think of who may have a direct bearing on the sustainability of Heartland and Jiffy Lube.

I took my car in for an oil change on a Thursday afternoon. On Friday evening, I was driving down the interstate and my engine light came on. The temp gauge shot to hot and the engine shut off (all withing 3-5 seconds). I opened the hood and there was this blue fluid all over the engine. The radiator cap was missing but later found in the engine compartment. I pulled out the dip stick to check the oil level, but it melted. I called Jiffy Lube, told them what happened, they sent someone out and they made a cell phone call to the manager. I called a tow truck to take my car to be repaired so I got hold of Jiffy Lube the next day and they denied the whole thing. I contact the district manager who said their people did not take the cap off and they are not liable. I contacted corporate who doesn't want to deal with the issue. Basically, I was told, "Too bad, so sad, it is not our problem and you can't prove anything." Due to a lack of anti freeze, the engine overheated, cracking the head. I needed to get a new engine costing me over $5500. I also had to pay for the tow and a rental for a week and a half.

I took my Kia in for an oil change on my son's recommendation in Lufkin. I couldn't find a Kia Dealership service department open on Saturday. After I got the oil change, I took my car and washed it. When I started to vacuum, I noticed that the floor on the front driver's side and the rest of the car was hot. I thought that this was odd. It was hot and I was sweating so when I got through vacuuming the rest of my car, I reached over and got a couple of Kleenex to wipe the sweat off my face and I flip the mirror cover on my sun visor and that is when I noticed that someone at Jiffy Lube broke my mirror cover. They had put the piece of plastic back on so that I wouldn't see. I know that they did it because there is dirt and what looks like oil on the cloth side that doesn't have the mirror. They didn't flip it because I would have noticed.

When I went back and told the manager that they broke my mirror, he denied it. I know that one of the guys did it because it was fine when I got in the car to take it to get an oil change. Besides me, the guys at Jiffy Lube were the only ones in my new car. I want them to replace my mirror. I am filing a complaint with the BBB and the Attorney General and the 4 news stations here. I am single and I am not going to let any business take advantage of me.

I purchased a 1999 Lexus RX 300 from Ohio 02-18-09, which was fully serviced that same day. On 04-20-09, I took my auto to Jiffy Lube in Bourbonnais, Illinois for an oil change. I felt like my service was rushed, and was very quick. Seeing that it was the end of the day, I didn't complain. My oil indicator light pop on while driving later that day. I thought this was strange, I let my auto sit for a couple of hours. I then took my auto for a drive and the light went off. Making a long story short, 05-31-09 driving 70 miles per hours on the interstate, my engine locked up! I called Triple-A getting my auto towed to a local automotive repair shop.

The scanner diagnosis indicated there was no oil in the engine and a small amount on the oil filter. The oil filter was loose and the undercarriage of the car has no oil on it. Typically, if there was an oil leak, the undercarriage would be saturated with oil, which is not the case. After hearing this, I called Jiffy Lube district manager of the Bourbonnais, Illinois location. The district manager sent a couple of Jiffy Lube employees to take a look at my auto. I then contacted the district manager for the report. I was told the filter was not the Jiffy Lube branded filter. After several questions, I was told by the manager that someone must have drained my oil out and changed out my filter after Jiffy Lube. I know that is not possible due to my car being locked and stored in my garage, unless driving which was stated. Conversation continued, in which the manager suggested I may have enemies or people who don't like me, that drained my oil and changed my filter.

I feel this was an unrealistic statement and was being taken as a joke. He also added there was no way Jiffy Lube would have not change to filter repeatedly. The web-site ** indicates differently. The BBB states there has been no claims against Jiffy Lube. This clearly is false documentation. I find this very misleading.

Getting a detailed description and photos of the oil filter that was on my auto after my conversation with the manager, I contacted the dealership I purchased my auto from and I am able to prove my oil filter was never changed by Jiffy Lube!

I paid $43.29 for a signature service 4/4 PZL high mile10W30B oil change with upgrades, as well as new PH3614-PZ21oil filter! My oil filter wasn't changed, there isn't any oil in my engine. There isn't a sign of an oil leak on the undercarriage of my auto and now my engine is locked up! Not to mention, how this event has effected my professional and personal life!

I am reaching out to corporate in hopes of help! I am going to be making phone calls tomorrow, in hopes of getting this problem resolved! Not receiving a paid for service is fraud! If this problem cannot be resolved in a timely fashion, legal action can take place!

B. Jones serviced 1994 Dodge Intrepid that I bought new. They changed the oil, and changed the transmission fluid and charged $119.99 for that. The hose they used to suck out transmission fluid, was not properly but back in it's location. He let the hose lay on the pulley, and 15 miles later it exploded on second Creek Rd, near Blanchester, Ohio. It filled the inside with smoke, and just about wrecked from smoke.

Brandon was brought out to car, and decided it was his fault, and the guy that came out with him, Adam said the same thing, and told us we would get a new transmission, is the worst we could do. They said to call Corp. Office, and talk to Mike. In mean time, I got a call from Cinn. dist. Rick Wetter, saying he was going to sent a wrecker out, which he didn't do, it sat there untill around 8:00 pm

Finally I called Joes Towing, and told him to take to R & R Transmission the next morning 5/21/09. Joe's towing charged me $65.00. I called down to R & R about how bad it was, and Chris said it is pretty much burned up.

I talked to Mike from Corp office in No. Carolina, about what to do, and told him we need a car, to drive, while it is sitting there with transmission is out. They got me one from Enterprise in Wilmington, Oh.

R & R Transmission said it would cost $2,365.82. He said he was not going to pay for it, as it is a 1994 Dodge Intrepid that has only 84000 miles on it, and was in excellent mechanical

untill this happened. I have been talking to Tammy, I am a nervous wreck over this. I want my car fixed. I have to to return rental car Monday, JUNE 1, 2009. They ok it to tear down but when it eas burned. So right now it is sitting at R & R tore all apart, and not being fixed. The transmission is junk, needs so much. It cost $2365.82 to repair. I sure Could . This car was bought new, and is one ower car.

The next day I took the car to Midas and they showed me the damage that jiffy lube did to the bolt by forcing it back in place. Midas had to fabricate a new part and I am out 80.00. Never again Jiffy Lube! If you are unable to perform services properly don't even attemt to do them!

I took my car to get an oil changed @ Jiffy Lube on April 27, 2009. I noticed that after driving around doing my errands my engine began to smoke. At first my reaction was to stop and check it. It don't seem like it was overheating so I just figured that it was just spilled oil on the engine.

After about a month the smoking never went away so I took it to Firestone so the can inspect the vehicle. Well they brought to my attention that I had a massive oil leak, and worse it came from to much oil being added to the car. So I called Jiffy Lube alerted them of their mistake and they asked me if I could have it towed to one of "their" people to inspected the vehicle. Well I said no cause I prefer dealing with Firestone when it comes to repairing my vehicle. So the sent some one out to inspect my car from RMS auto repair.

Naturally I called Firestone and asked about this, they told me that all of the gaskets are blow due to the engine being overfilled with oil.

I left (with a friend/witness) and drove back to my office where the oil light came on. Checked oil. NO OIL! They sent a manager to my location to put in 3 qts of oil and return for the oil change I paid for. My husband noticed oil filter never changed. They noted on the ticket that I left 3 1/2 quarts low. Witnesses can tell you there was no oil. I want further testing but not at my expence.

I then called for a tow truck to have the car towed home. The next day I had it towed to Ouality Chevrolet Dealership to have them look at the car. They looked at the car and told me that the engine had thrown a rod. I asked the dealership to take a sample of the oil and have it taken to a lab (Crus Oil Inc. The report came back with a viscosity of 8.7. Jiffy Lube is not taken responsibility for the blown engine and have refused to take care of the damages to my car.

My husband drove the car to work and when he came home parked it where he normally does and next morning more oil.
I took the car back down and told the mgr. we wanted them to put a new filter on because my driveway is getting ruined never mind that the car is leaking oil. He checked it again and this time cleaned it with a "super-duper" cleaner and I left not happy with the situation.

We went away for the weekend and when we got home my husband checked under the car and more oil.
I called Jiffy Lube, spoke to the manager and he assured me when I came back down again (3times) not including the original oil change trip, he would change the filter and take care of it.
I brought the car back in today 5/4/09 and the manager looked at the car and told me its not leaking!!!! I told him
I wanted it changed and also a refund for the inconvenience of having to go back 4 times. He told me he couldn't give me a refund but would give me a
credit for a free oil change next time, like there would EVER BE A NEXT TIME!

So I left Jiffy Lube with a leaking car,
and a breach of their warranty. I drove straight to the District Court House and I am filling the papers out as I speak to file a small claim against Jiffy Lube Oil in Marlborough Ma on Maple Street. I will be suing for the damage done to my driveway, because I have to get it power-washed,
the cost of the filing the claim and also for a refund of the original charges, if I could sue for inconvenience I would but I know that is not considerable damages. I am taking my car to another mechanic and will have that witness testimony along with the pictures of the oil spots on my driveway. This could have all been handled so differently if they had just changed the filter the first time I went back, I was even asking for a refund at that point. So my lesson in this is take the car to a reputable establishment, one that will honor and

stand behind there warranty.

Took Impala in for service and they flushed it. It was higher mileage too, which should never be done. Transmission has to be replaced!! No longer shifts and drives correctly. wish we had read the internet sooner about them.

They wanted me to pay for a tow from another county and then they would check and see if it was their fault. Like I would give them a chance to screw something else up? The manager refused to take responsibility and is punting to the owner. I simply wanted a refund for the oil change. Now I'm going to demand a refund for the new repairs. I'm also contacting corporate headquaters now and filing a complaint with the BBB.

I took my wife's car to be serviced at Jiffy Lube. After getting the oil & lube, upon leaving,I saw 2 lights on on my dashboard.I went to Advanced Auto and had them pull up the codes on the car. One code was "intale air high temp", and the other was "trac off". I "googled" the problems and found that the Trac Off code caused the car to shift VERY hard, which it did. Diagnostics didn't zero in on the exact problem, but did list many possibilities. Costs varried from $40 to over $2,000 on the traction problem.

I thought that since the information said that some codes caused other codes to appear, I'd check the Intake high air temp first, glad that I did! I did a visual check under the hood, looking at the intake, and found that the sensor wiring was cut. Cut clean with wire cutters. I took apart the P-J connector, forced it apart to get the wires out of it, reconnected it, and the light was still on.

I looked further and found that the wiring was also cut at the harness bundle. I repaired this also. I went again to Advanced Auto, had them pull up the codes again, reset them , and the car has been fine since. I am not looking for compensation, because it only took 2 hours of my time, some electrical tape, and 2 wire nuts. I do know now that noone in my family, nor my friends, will go back to that chain. I also belong to 3 different fraternal organizations which collectively number close to 4000 members. I will be sharing my story with them.

Took my car in for an oil change...of course it needed other things - air filter & some valve. On my way home the car started making this terrible screeching noise. We thought it was the serpentine belt so we had that replaced. The noise continued, so in an effort to keep the noise down I was continually riding my brakes & keeping the RPM's up to 1500-2000. Finally after 2 weeks we took it to a dealer!

WHOEVER had disconnected a hose for whatever reason...FORGOT to reconnect it. This in itself may seem a little petty, MAYBE a simple mistake of forgetfulness bit this is the SECOND time in different vehicles in DIFFERENT states!!! JIFFY LUBE TRAIN YOUR PEOPLE!!!!!!!!! Yes, I would like the money back for a belt I didn't need & the cost of taking it to the shop, now I will also have to replace brake shoes as well. JIFFY LUBE TRAIN YOUR PEOPLE!!!! More & more people are telling others to stay away from Jiffy Lube...now I will be one of them! JIFFY LUBE TRAIN YOUR PEOPLE!!!!!

**Belt I didn't need to replace **Brakes worn down - riding brakes to eliminate piercing noise **Shop visit cost

This in itself may seem a little petty, MAYBE a simple mistake of forgetfulness bit this is the SECOND time in different vehicles in DIFFERENT states!

JIFFY LUBE TRAIN YOUR PEOPLE! Yes, I would like the money back for a belt I didn't need & the cost of taking it to the shop, now I will also have to replace brake shoes as well. More & more people are telling others to stay away from Jiffy Lube...now I will be one of them!

A few days ago I reported that my engine seized up less than five minutes after leaving #2072. I am glad to report that Jiffy Lube has stepped up to take responsibility. They are repairing my vehicle and and replacing the engine. District Management has been very up front and helpful. Look forward to getting our van back in a few days.

Went to #2072 in Olympia, Washington yesterday for an oil change on my 2003 Mazda MPV. Three minutes after leaving the oil light came on. I called Jiffy Lube to tell them I was diving back. about a minute later the engine seized up! The manager asked where I was. By the time he reached me, he said it was easy, All he did was follow the oil trail from my van.

After speaking with his D. Manager, I was told that I would be given a ride home with my family. Because the car rental company they work with is closed on Saturdays. I kindly told the manager it was in his best interest to get me a rental vehicle from another place. His D. Manager said ok. The van is at a repair shop. I look forward to having my van fully repaired. That is what I expect. After all, it only took Jiffy Lube less than five minutes to destroy the engine.

I went to get an oil change at 8:15am at Jiffy Lube told me 20 minutes to get in. Did not get done until 9:45am Wednesday, April 1, 2009. Next morning leaking radiator fluid. A trail of fluid in the drive way. Have pictues. Got my son to check and radiator cap not put on tight.

I am a senior citizen and having to wait that long and then the next morning fluid down the drive way. I don't know what damage might have occoured. Waiting to see.

I was much surprised to pull up and no one came out to greet me for 10 min. I am a frequent user of this location. Once inside things changed rapidly. The manager Jason came over to appologize for the delay, as two of the mechanics called out. It was very busy. He made every effort to take control of the situation. H reported the last visit they must have overfilled my power sterring fluid, and offered to remove the excess. This took a few minutes after the oil change was complete. He was vewry accommodating and explained that he has just taken over this location and needed to let 8 men go for various reasons. I do bring 3 vehicles to this location and I would hope they are all very well trained, I do not wish to have any future problems.

I had my oil changed just before my travel to Florida on this vehicle, and did trust that they checked all that was necessary, but apparently they overfilled the power steering fluid. Just to let you be aware of what happens at this Ct. location.

Squeeling hum when steering, which has been remedied, by removal.

I had my oil changed, transmission serviced and tires rotated. Upon leaving the the center, I drive across the highway bridge make a left turn onto the west-bound hwy 70 ramp and heard a loud rumbling-banging sound from the rear orf my vehicle. I immediately pull off to the right shoulder, got out of the car and inspected the rear wheels only ro find that none of the lug nuts were tightened down.

I immediately called the store and they sent a person over to use my jack and tighten the lug nuts that they should have tightened in the shop. There is no excuse for this kind of oversite. This could have caused and accident or even death. I will never use this company again.

On January 26 between the hours of 3pm and 5pm I got an oil change at Jiffy Lube in Watertown, MA. Before this I had been to their branch in Weymouth. The Weymouth, MA branch had not touched my car and said that they couldnt perform my oil change because they needed a certain kind of wrench in order to do it. I called the Watertown, MA branch and inquired as to whether they had the equipment and training necessary to perform the oil change on my vehicle. They said they could. So I drove over to Watertown, MA and got the oil change there.

A couple days ago on Sunday, March, 22, I noticed that the car was running louder than usual and it seemed there were exhaust fumes leaking into the cab of my vehicle. I called my local Volks Wagon dealership in Watertown, MA and scheduled an appointment for Wednesday, March, 25th at 7am. I suspected it was a simple exhaust leak. The technicians found that it was a much larger problem. The bolts that mounted my motor to the engine mount were stripped and fell out. This caused my engine to come out of place, it was sagging about 4 to 5 inches from where it was supposed to be and the only thing holding it in place was the plastic splash guard underneath it. The exhaust broke after some time of driving it in this condition. The displaced engine would torch and move while the flex pipe to the catalytic converter and exhaust pipe would remain fixed causing them eventually to break apart and cause the noise I thought to be an exhaust leak.

The technicians seemed to imply that whoever was last doing work to my car had caused the damage to the bolts and therefore caused the engine to sag and the exhaust system to break. I have only taken the vehicle to two places since I purchased it in May, 2008. The first place is the Volks Wagon dealership. They performed a 100 point inspection in May, 2008 when I first brought the car into them. I also had taken the car to the same Volks Wagon dealership again in June and July for unrelated issues having to do with the convertible top motor. Each time there had been no reports of such a problem or anything indicative of this problem. The only other place I brought my vehicle to was Jiffy Lube for the oil change on January 26, 2009.

The techs at the Volks Wagon dealership said that the damage was caused recently within the past couple of months. This leads me to believe that since I had not been to the dealership since July, 2008 and everything was running fine on my vehicle before I brought it to Jiffy Lube in January, 2009 which was only a couple months ago that Jiffy Lube somehow stripped the motor mount bolts when they were changing the oil in my vehicle and therefore are directly responsible for the damage.

The damages that resulted from the stripping of the motor mount bolts came to a grand total of $1519.00. The motor mount, the motor mount bolts, the catalytic converter, the muffler and exhaust pipe all had to be replaced as a result of the negligence of Jiffy Lubes actions. I would like to know if there is anything I can do to seek compensation from Jiffy Lube as I am an honest hardworking 26 year old with little money to spare for such unwarranted circumstances.

I took my 2002 Volkswagon Passat to Jiffy Lube, store # 2263 on 10/16/08. They changed the oil and replaced a air filter that the other place I had been getting my oil changed said only the dealer can do. When I got home I noticed later that afternoon that my car had a major leak.. I did not have a leak until Jiffy Lube changed the oil because I live in a new house and I had no leaks or spots in my driveway.. I had the leak fixed a couple of weeks later, but it was to late because the leak had damage other belts and caused major damage...

I took it to the dealer to fix and it cost me $1000.00 on top of money I had paid to fix leak and another $1000.00 that I need done on work that was caused by damages... I took the car back to Jiffy Lube store # 2263 in Nashville, TN several times and they gave me the run around and talked very dirty to me...

I called the headquarters and talked with a man that's in charge of complaints and he talked very dirty and told me to have the dealer that did repairs on my car to fax invoice to him... I never got a call back after leaving several messages. Finally I got in touch with him and he talked very rude and dirty to me and told me he don't see how the repairs that was done had anything to do with the oil change... I know my car was fine when I pulled into Jiffy Lube store # 2263 on 10/16/08.. I think it's terrible that a company can cause a person so much hardship and get away with it..

I change my oil every 3000 miles at this Jiffy Lube place. The last time I came in the change oil they asked me if I want to change my fluid on my transfer case on my 2003 Highlander,and I agreed. After 5 minutes they came and told me that they can't do it because of something. After about 2500 miles later my transfer case was total destroy because there is no fluid in the transfer case. I call them back and explain the problem, they totally denied it. What can I do? The total cost is $4800.

I went to change oil and filter at jiffy lube on HWY 55 Durham NC and they fefuse to do it because there was a leak and something damageand they send me to jiffy lube on HWY 54 because by them if was done there. When i got to HWY 54 they look it up the the system and it was done on 55 store #2733, they printed the paper with the store number and they send me back to HWY 55 and they told me that it was there mistake and they need to fit it. When i got there one of the employee (an older guy) was rude, told me in front of everyone i was a liar because i was confuse and i wasn't sure when it was done. Per Jiffy lube on HWY 54 they need to fix the problem because it was there mistake (HWY 55).

Because of the leak another piece of the car got broke and i cost $100. to get fix.

We went in to Jiffy Lube for a simple oil change... OOPS someone forgot to put oil back in, and as my husband drives it back to work, the engine seizes up and is shot! We are having to get our insurance and loan holder for our car involved. It's a HUGE mess!!!

I had oil changes & lube every 3,000 miles here. I found out today that the ball joints on my 97 blazer, with 69,000 miles are completely shot. I just bought a new tire for it. I was told there was no grease in either the upper or lower ball joints and that caused them to wear out.

New ball joints (upper and lower) will cost $900.00 to repair and I paid $90.00 for 1 tire and was told I needed another on the front

I went to Jiffy Lube on White horse Pike, Haddon Heights, NJ to change my oil in Jan 09. I have been changing my oil and getting tire rotation there for quite some time on my car. Along with my oil change they suggested I rotate my tires which were due so I agreed and before they performed the work, they went on and on about how everyone in the business does tire rotation the wrong way and can contribute to car damage while they pride themselves on being the best in tire rotation. Mind you no one else has rotated the tire on this car in over 7 years.

They ended up twisting and stripping the studs of one tire they told me to go to Pep Boys in Audubon, NJ to fix it as this is just half an hour deal so I obliged and went there because they cannot do that kind of work there. Pep Boys stated that actually 3 studs were totally bent and I was charged $220 for a job that should cost $15 dollars. Basically each party tells a completely different story and I got stuck with a bill that is utterly a rip off job. The manager in Jiffy Lube states that Pep Boys ripped me off while Pep boys manager blames Jiffy Lube.

Where is the Business Beauru, Consumer affairs and government dog watches when you need them? I want everyone to be aware of these 2 locations where people are getting scammed probably everyday and charged many many times over what they should pay.

They serviced my transmission and my car don't move anymore. My car is ruined forever

i went too jiffy lube and had my differentel in my 92 toyota top off and they put the wrong lube in it first time i got on to the hwy it burnt the diff up and the transmission is also broke. 92 yes some 92 has diff's

this is my taxi so i will probably lose my business. we were barely hanging on. i invested 10'000 and well lose that and the 100'000 that i had planded to make

I went to Jiffy Lube to change my oil on 2/06/09. Along with my oil change they suggested I change my differential fluid in my front and rear because I was over 50 thousand miles. After the service I gassed up and got on I-55 to head to a work meeting. I was driving for about a minute at 70 mph when I lost drive power and my car starting making a extremely loud grinding noise in the rear. Within seconds I smelled burning metal and was able to pull over to the side of the road. I got out of my vechile and looked for damage under the truck but didn't notice anything. I was able to drive the car disabled to the next exit at 15 mphs.

I noticed there was another Jiffy Lube right up the street and pulled in. I showed them my receipt from the work I just had done at another Jiffy Lube and they said they would be happy to check my fluid levels. When they checked the back rear differential fluid level they said there was no fluid present and the fill plug wasn't cleaned off and showed no signs that they even filled it. Jiffy Lube Store #2509 documented store # 233 negligence. They documented that I entered shop with rear diff smoking, loud noise coming from rear diff, and rear diff was empty of fluids.

On 2/09/09 my car has been towed into Nissan dealership ($98.00) and an estimate has been completed ($115.00). To replace the entire rear diff. with parts and labor was estimated at: $3,195.98. It will take about a week for them to get the parts in and complete the work. I have no car and it looks like I will have to rent one out of my pocket. The owner hasn't contacted me to apologize or accepted responsibility.

I called Jiffy Lube store number 233 and explained to the store manager that my truck was at the dealership on the rack for the owner to inspect the damage before work is started. The store manager refuses to put me in contact with the owner and he has not contacted me regarding the repairs. The owner of Jiffy Lube store #233 left the Nissan Dealership 2/09/08 with the estimate and was explained the damage was done due to not putting fluid in the rear diff.

I am still waiting to hear back from Jiffy Lube to see if they are going to accept responsibility or if I will have to involve a lawyer. Total estimated running total of damages for my 2004 Nissan Xterra: towing and rental car is $3,496.98

On 12-10-2008 Jiffy lube drained the oil from the front differential of my Jeep Grand Cherokee. The Tech forgot to put in new oil. The parts inside the differential were damaged due to lack of oil. The cost to repair was $3100.00. Jiffy lube will not pay for the damage they have caused because they said the damage occured before they worked on the car. What a load of crap.

The damage done was $3100.00 due to destruction of the parts inside the differential.

I took my 2008 mitsubishi outlander that i just purchased 2 months before on july 31st 2008 for its first oil change to jiffy lube in oak lawn on october 10 2008 around 5oo pm. the workers damaged the hood on my new vehicle.

the damages on my new vehicle totaled 1300.00 dollars. i took the vehicle to a local shop were they explained to me that if i were ever in a head on collision accident the hood would not take the impact and probably crash into my cabin causing damage to me or my passenger.

at first they gave me the run around but after a month of calls they took the blame and had me sign a paper to file the claim. one month later they said the insurance denied the claim. i still have this contract. i have tried to contact the regional manager numerous times. his name is L. Torres #16308702332, with no answer or callbacks

Hi, I went for oil change on 02/01/2007 bet 10.30am-11.30am on sunday. Asst manager vaccumed my car. sameday i found my new GPS TOM TOM GO 720-4.3 missing from Glove box with charging cable. i look sameday but i am away from the store locations. so i came second day and complaint to the manager. As per manager he was off that day but he told me somebody also called and complained about missing GPS SYSTEM. so i know i am not only the victim for that day. its look like 2 GPS already stolen from customers cars.

so i called OAKBROOK TERRACE POLICE AND MADE A REPORT as per sergent. he look and forward to detective department. i have report number and segent info and given my business card to segent. i am expecting justice and truth. its hard to loose your hard money which i invested to have a new gps system for $300.