Complain about a product or service

Jiffy Lube - Damage Allegations

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Jiffy Lube • Jousting with Jiffy Lube   • The Company's Pledge   • If All Else Fails --- Consumer Complaints • Alleged Damages • A Consumer Victory • Billing & Pricing • Inside Jiffy Lube

Jessica of Worcester, MA February 5, 2010

I took my vehicle to get an oil change. They changed the oil, and I was on my way. On my way to NJ, my vehicles motor blew on interstate 84 not even 45 minutes on my trip. My vehicles motor blew, I have to get this fixed and Jiffy Lube denies that they are responsible.

Anne of Atlantis, FL January 31, 2010

They state on their bill that they clean the outside of the windows of the vehicle. Also vacuum the carpets inside the car. Neither of these happened. My windows were filthy, so I know they did not. The tire pressures were not checked either, because they had the wrong pressure on the bill.

Frances of Spring, TX January 28, 2010

Went in because they said I needed a engine flush and so they did it and with in fifteen miles my truck loses power and the engine starts to knock. I called the store and Stacy says it wasn't doing that at the store. I said I know there wasn't anything wrong until you flushed my engine. then she says well I an not a mechanic. I asked her then why are you under my hood if you are not a mechanic. she said that my engine doing this could be a coincedence. I said no that is stupid. you should have never done the flush if you didn't know what you are doing

but my truck is now at a shop waiting for a mechanic to look at it to see if it was their fault or mine and all I did was go on there recomendation to flush the engine. whos fault is it. if they were using a sales ploy they ruined my engine and they are going to pay because my certified mechanic already knows they should never have done what they did because they really had no knowledge of what they were doing and my mechanic will be up their tail pipes while they try to determine what happened

NEVER EVER GO TO JIFFY LUBE EVER AGAIN. this is one expensive leson to learn but they will pay bet on that. Engine started to lock and lost power. engine is no longer viable

mary of fresno, CA January 18, 2010

I changed the oil, and transmission oil on my 2000 ford focus. then the engine light came on. they stop it. now the car does not work right. they tell me that a piston is out?? it was find prior to going there. what can I do

Scott of Fallon, NV January 15, 2010

On November 16,2009, I took my audi a4 to jiffy lube to have it seviced because i just bought it the day before and it needed it. well my son, my wife and I were waiting for the car to be finished, when a worker came out and got me and told me that they couldnt my oil because the bolt was striped. so i told them to forget it and to put our front valence back on. so they did and i went home.

The next morning my 7 month old baby, my wife, and I were driving down the highway when the valence came undone and was dragging along the road. I had no tools and didnt know what to do. I have to dirve slow and let it drag till i go to the closest mechanic,7 miles away, it like 20 degrees. It cost me 35 dollars to have someone to take the rest of it off before it caught on fire. Went back later that day, and they told us that they would take care of it, cause they didnt but all the bolts back in or right. so they told me that they would take care of it and call me when they had a valence to put on it and they would put it on as well.

so a couple months went by and no one called me, so in those couple months i called them once and they were still working on it. So yesterday, 1/6/10, I went to jiffy lube and they handed me a piece of paper and told me that i needed to order it and when i get it they will put it on and give me 70 dollars. Now why should i have to pay anything, i didnt not put it on right. And to top it all off the bolt that they said was stripped, the only reason why it was stripped is because they were pushing on it to get it off and it would come off, so they just kept pushing on it till they made it way worse. I had to replace that wich was about 7 dollars for the bolt and about 80 dollars for the mechanics time. dont go to jiffy lube, if you be prepared to have your car get ruined, and them not pay for it.

todd of federal way, WA January 10, 2010

got an oil change done at jiffy lube on my 2002 bmw 330I on 12/17/09. two days later(12/19/09) gettin on the freeway and the hood flys up almost cause us to wreck with my girlfriend driving and my 14month old daughter. i got out the hood was still attached but bent backwards and damaged beyond repair. i was able to close the hood and drive it to jiffy lube filled out incident report took pictures. the manager tried to tell me that i had a faulty latch but even with the hood bent backwards and the latch bent it still locked in place. the latch is not faulty proved that to him and he then told me that they would take care of it.

the manager Damon told me to go get 2 estimates and i did and brought them back to him he then said he would call me back when the paperwork went through. havent been able to drive the car for 3 weeks and no call from them i called several times and he kept telling me that there was no problelm it was going to be taken care of and not to worry too much. he never once called me i always had to call him at least 10 times.

then i call on 1/9/10 and he tells me that it wasnt there fault that in his expierence he's never had a hood do that so he claims that there was a faulty latch and hood and that jiffy lube will nhot pay for anything. So i had my girlfriend go there to get records of my car and when she got there he started to harass her tell her that i was trying to pull a scam then said "he would see her in court". my hood is damaged beyond repair estimate of 1600. all i want them to do is put a new hood on it and thats it i want it to look like it did when i brought it to them for the oil change.

marche of landover , MD January 8, 2010

my car was serviced at Takoma Park Jiffy Lube on 12/1/2009 2:14pm and on 12/17/2009 i went to My regular Mechanic at Forest Auto Service and asked him to do a thoughrough check of my car because i was going out of town and he came back and told me that all he saw was that i needed an oil change i was a quart low.i went to observe what he was talking about and he showed me the oil comming out of the engine and it was black and the only thing that was new was the oil filter i took pictures of the oil running out black and placed some in a cup also displaying the black thick oil and i am extremely disappointed in the way that i was treated at this facility if it wasnt for me going to my regular mechanic i would have never knew, and my car could have cracked an engine head or anything . when i called the store i spoke with the manager Mark P and his response was "well how do i know that it was our fault, you did not bring the car here".

And as I expressed to him that I had no idea this was just what the mechanic saw iwas not awre unti he pulled me out there to see it for myself. I will never get my car serviced at another Jiffy Lube that was my first and last experience. I would like to attach the pictures that I have to show you that my first experience at Jiffy Lube was a night mare. Jiffy Lube says that they pledge there standards to your vehicle thouroughly,carefully and professionally and so far I have not received any of the three and after talking to mr. peoples and the damener that he displayed towards me allowed me to feel this way whole heartedly and I feel that since I was not included in your pledge as a customer that jiffy lube would do the right ful thing and refund me my money for the service that I did not receive at your takoma park facility and refund me for the oil change that I had to get a second time as an inconvience from the service that I received at one of your facitities

Silviya of San Jose , CA January 7, 2010

San Jose, California. Jiffy Lube Service Center #2344. Our 1999 VW Passat was serviced on November 16th at the local Camden (San Jose) Jiffy Lube for a scheduled oil change. The vehicle was driven for approximately 15 miles, at which point all of the oil had leaked out from the vehicle, and the car wouldn't start. The next morning the car was towed to the JL branch which previously serviced the vehicle.

Without our knowledge or consent, the District Manager personally replaced (which was believed to be the problem) the broken oil filter housing gasket. In the state of California, it is illegal to perform any service repair without the prior approval of the owner and his or her's verbal or written consent. After the fact -- we were informed of the repair on our vehicle and were told that the vehicle was ready for pick-up.

In order to make up for this inconvenience, they offered up the next oil change at no cost and replaced the gasket free of charge. We later have found through other JL branches that it is not common policy to repair vehicle parts, unless they feel directly responsible for the break in the vehicle. Other fellow employee's confirmed that it is not in their nature to perform repairs, as they can be held liable for improper repairs (also warranty is not issued on any repairs).

Exactly after vehicle pick-up, the oil light had come on indicating that the problem was much deeper than what was originally repaired. The car was brought into a VW dealership later that week to diagnose the extent to which the engine was damaged. According to the engine tear down preformed by the VW dealership, the low oil pressure in the engine resulted in permanent damages to the engine and turbo. There was low oil pressure in the engine caused from the car being driven low on oil. After physically examining the gasket, a VW certified technician, went on record, saying that the damages on the gasket can only be explained by over tightening the oil filter so that the cooler housing begins to spin on the filter stand union causing the housing gasket to break. This is further explained by the inner tabs on the gasket, which were broken (this is only apparent when the oil filter is over-torqued causing the gasket to spin off and the inner tabs to break).

Terry of Colorado Springs, CO December 4, 2009

On Oct 27, 2009, I had my 1956 Chevrolet Sedan Delivery serviced at the Jiffy Lube #242, located at 4075 N Academy Blvd, Colo Spgs, CO. I instructed the mechanic to do several things include changing the transmission fluid. At this time, the mileage on the odometer read 86,617 miles. On November 30, 2009, the transmission on my ’56 Sedan failed. I then removed the transmission from the car and took it to a man who specializes in rebuilding transmissions, Mr. Rick S, owner of Dwain’s Transmission Auto and Truck Repair in Colo Spgs.

Upon his examination of the transmission, he found that it was completely dry of transmission fluid. It was this lack of transmission fluid which caused the transmission to seize up. It was obvious at this point that the mechanic at Jiffy Lube had drained my transmission on 27 Oct 2009, but then failed to fill it back up with transmission fluid. At this time, the mileage on the odometer read 86,662 miles. It therefore took only 45 miles of driving it with no transmission fluid in it before the transmission completely failed.

Norman of Bourbon, IN October 26, 2009

On 10/20/09 I had the had signature service oil change on my car. They checked my invoice that they had vacuumed the floors,washed the windows, set the tire pressure at 30psi. None of this was done. The service was so poor that I will never set my foot in that place again. I was so up set that I did not tell then how poor the service.

I just want you know what kind of service they are giving. I just hope they changed the oil filter. I can not get under the car to check it. The car does have clean oil. This all I can check. Please correct this so others don't get the same kind of service. Thanks

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |