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Shelia of Wright City MO (07/20/08)
My family has done business with the Warrenton MO Jiffy Lube since it opened years ago. I took my farm truck in to have the oil changed about 5 weeks ago. The following week I took my car in for an oil change. Within a week the car's engine started to knock badly, a couple of days later, my oil light came on. Fortunately I was very near a Jiffy Lube in Lake St. Louis, I pulled in and told them that my oil light was on.
They checked the oil and showed me that it would not register on the oil stick, they changed the filter and filled the oil. Today I started on a road trip with the truck and horse trailer, I noticed an oil spot under the truck, I had also been hearing a knock that I thought was the muffler, fortunately I decided to check the oil even though I had only driven about 800 miles since the oil change, it barely showed on the oil stick! I put 3 quarts of oil in and started the trip. I stopped in Troy MO to get gas and when I looked under the truck-oil was streaming out! I begged a gentleman to help me, he crawled under the truck and tightened the oil filter, he said that it was so loose that it was a wonder that it had not fallen off. I then put another 2 quarts of oil in and went on my way.
David of Cincinnati OH (07/18/08)
We met 7/16/08 at the Fairfield Jifffy Lube #550 at 800 Nilles Rd. where two cameras were stolen from my car. One was a Canon powershot with pictures of houses and a downed tree. The second is a Flip Mino digital video camera with an inscription from my son saying; 1% inspiration 99% perspiration, Thanks for teaching me the value of hard work. Love Allan. This Flip camera was a design project of his and the inscription makes the camera priceless.
I have long been a customer of Jiffy Lube and while this Jiffy Lube is out of my normal path, I stopped there because the bays were open and it was near a property I was visiting that morning. The cameras were brought along to record the finished state of the property before it goes on the market. I arrived at the Jiffy Lube around 9:45 am pulled up outside the bay and put the two cameras in the center console along with my ipod. The car was pulled into the bay and finished after 10:20. Upon leaving the lot, I looked in the console for the ipod and found the cameras were gone.
Immediately returning to the store, I told Anthony Cooper, the store manager, we had a problem. He protested that it couldnt have been his staff and began to give them testimonials. The police officer arrived soon after. Observations: I was stupid in trusting [the] staff, and gave someone the opportunity to take my possessions. None the less [they] have a problem with this store. While the cameras were not found, to my knowledge the employee cars were not searched and the exterior of the premises were not searched.
I observed the guy who was inside my car get into his own personal vehicle while I was waiting in the parking lot. The placement of Security Cameras did not help to identify any activity inside my car, just identified who was inside the car. While it is probably unrealistic to hope for, the return of my cameras is what I would like to happen. If that is not possible, a financial reimbursement for the cameras would help. The Canon powershot is currently selling for about $175 locally and the Flip Mino goes for $156 on Amazon. Police report filed with Fairfield Police.
Michelle of St. Louis MO (07/14/08)
On March 25, 2008, I took my Envoy to Jiffy Lube on Clarkson and Manchester (in St. Louis county, MO - an individually owned store). I paid $350 for an oil change, transmission service, differential service and an air filter. Shortly thereafter, I noticed my car was starting to act up (it was about 2 weeks after the service was done). I didn't think much of it until it started to get significantly worse (in May). It stopped shifting in the higher gears and I realized I had to do something. I had been out of town for a week at that time and I had to find the time to get it to the shop (I'm a single girl that lives alone with one vehicle). I'm also working on my masters half time. As soon as I got a chance, I took it back to Jiffy Lube (7/7/08) - yes I know that's a while, but they still jacked my car up. Conveniently, the Jiffy Lube I originally took it to was closed down. Ironically, there was another Jiffy Lube directly across the street (also at Clarkson and Manchester) - stupid I know. So, I took it over there. Chad, the assistant manager, said that the transmission had been overfilled and that he was going to redo the transmission service. He also said that my transmission wasn't ruined as I had stated when I first got there. He redid service and tried driving it. It was still messed up. He came back and said, Do you have your receipt so I can check to see who originally did this - I need to know who to punish. And, he went on to say, regardless, your transmission is messed up and this whole situation shouldn't have gone down this way. We're going to have to send you to our automotive guy. He give's me his manager's business card with Mike's Automotive written on the back of it. While I'm still in the parking lot of Jiffy Lube, I call Mike's Automotive (their guy) and make an appointment with them. Of course, I couldn't get in there until Wednesday July 9, 2008. I dropped it off Wednesday morning (8:30) for Mike's to look at it. At the end of the day, some guy named Angelo called me and told me that I needed a new transmission and that mine was shot. He said he was trying to get a hold of Jiffy Lube's District Manager, Mike Coyne. He said he'd call me back as soon as he got a hold of the District Manager. Well, I didn't hear from him for the rest of that day. They never called me on Thursday either. So, Thursday afternoon, I called Mike's Automotive again. They said they hadn't heard anything from the District Manager yet. At this point, my suspicions were coming true, they're going to deny responsibility. So, I tried calling Jiffy Lube and they wouldn't answer (I'm assuming they have caller id). After trying to call Jiffy Lube several times, I decided to call Mike's again. They still hadn't heard from the DM, so my mom and I head up to Jiffy Lube to talk to the manager there. Finally, by going to the shop (mind you, my car has been at this Mike's Automotive the whole time), this got the ball rolling. Inside, the manager called the district manager and about 15 minutes later he called me. They called me about 4 times on Friday asking different questions. (In my mind, they were trying to get their story straight so they could deny responsibility). In the end, Mike Coyne said that it wasn't their fault and that they wouldn't pay for the rebuild. They said that overfilling the transmission wouldn't cause the problems that my transmission has. So, basically, it's not their fault and they're not paying for it! Gee, like I didn't see that coming. Of course, they're going to try to get out of paying for a new transmission! My problems are: If overfilling it wouldn't cause any problems, why did Chad hurry up and redo the service to see if that corrected the problem? When we asked Mike's Automotive what exactly was wrong with the car, the guy didn't know, he just knew it needed a new transmission. So, if they're aren't exactly sure what's wrong with it, how do they know it's not Jiffy Lube's fault? (Of course, they're on Jiffy Lube's side) Yes, I know I drove on it for a couple months when I knew it was bad, but I only put 2600 miles on it and I didn't exactly have all the time in the world! Regardless, it was originally messed up by Jiffy Lube!! My car never had any transmission problems until they stuck their stupid hands in there! I just want to warn people so this doesn't happen to anyone else. I plan on suing Jiffy Lube. I tried to call Jiffy Lube headquarters and they said that it was an individually owned operation (owned by Heartland Automotive Services, Inc. out of Omaha, NE). Naturally, they couldn't do anything either. This is all just another way to screw with customers! Naturally, I'm beyond angry at this point. I'll keep you all up-to-date on this. BEWARE OF JIFFY LUBE!!!
Denise of Overland MO (07/14/08)
I took my vehicle into Jiffy Lube for an oil change. They suggested a flush and fill for my radiator. They told me everything was done so I left. I noticed after driving for an hour that my car was overheated, would not cool down and was making a loud noise at the right front tire. I called Jiffy Lube and they said they didn't know what could be wrong and it wasn't their problem. I had to drive home.
Once home we popped the hood and discovered they left the radiator cap off my vehicle and the radiator was never filled. We called the jiffy lube back they send someone out to replace the cap and fill the radiator. Well since then we noticed that it still was overheating and just not acting correctly. they sent me to their mechanic and he checked it out saying everything was fine. I took them at that word.
Now that I am trying to have another flush and fill we find many problems. They cracked my radiator pulling the plug out, loosened my car ferring and when they put the plug back in they hammered it in so now I can't have any other flush and fill. They messed up the hoses too.
Now I am having to travel for business and my volunteer work and can't. I can't go further than 20 miles without stopping overnight to cool my engin down. This has made me lose on jobs, my engine isn't acting correctly, makes many noises, looses oil, looses raidator fluid and they dented my motor of my windshield washer motor, damaged my auto drive. I have over $10,000 in damages and can't get that back. My engine is ruined as well as the radatior.
Faye of Tucson AZ (07/11/08)
during routine maintance--paperwork stated that the transmission fluid was checked and it was not. The fluid was three quarts low--fortunately the error was found and corrected by me.
there were no consequences-except loss of confidence in the Jiffy lube.
Shirley of Camden SC (07/08/08)
I had my oil change and notice a spot of oil in the parking space that soon after was more as normal. My oil light came on more frequent to add oil. I took my car to my normalservice person and required about the oil leak and as he jacked the car to change the oil he showed me the screw as stripped and now I have to replace the oil pan for $175.00.
Susan of Naples FL (06/26/08)
On Oct 28, 2005, I was moving from New Bern Nc to Fla, On my way i stopped to get an oil change at Jiffy Lube owned by Lucor in New Bern NC. The two employees had manually turned off the cameras in the bays,and gone through eveything I owned.They stole all of my family's jewelry which can never be replaced and the District Attorney never did anything to prosecute these two, and they had been accused of this before! Jiffy lube new they were criminals! I am extemely distraught even today feeing like I have been raped and beaten. The police stopped the investigation when Altovese Hills didnt show up for a lie detector test. I have been left hanging out to dry. To this day, no one has ever helped me with this!
I had 4 generations of estate jewelry that they stole, It was mine and my 4 daughters inheritance. It can not ever be replaced, the owners of this location have continued to ignore me and my plight.The statute of limitations is up in October. I will never forget this for the rest of my life.
Michael of Valrico FL (06/26/08)
On June 11, 2008, I took my car for an oil change and flush and fill, the work was done, 6 days later, my car quit working, when I opened the hood, there was a flush and fill connector from Jiffy Lube lying between the engine and th Distributor, it has produced enough heat transfer to melt one of the wires to my distributor, I had to miss a day of work as I realized this at 9:30 at night, I replaced the distributor only to find out I had purchased a faulty distributor there for I had my mechanic look at it and he than put a new distributor on it and it now works, I then took the distributor with the melted wire and the flush and fill connecto to the Jiffy Lube, the manager at that time stated to call the corporate office which I had already done and they would re-imburse me the 483.60 for the repair at my mechanic. Now today 06-25-08, the manger notified me he never said that and Steve at the main office is denying my claim. I still have the distributor and the flush and fill connector along with pictures to go with this. My wife also saw the connector on the car engine next to the distributor. All I want is Jiffy Lube to refund my 483.60 for the repair, I am not asking for the tow charge, the lost days pay or a refund on the work they did, I believe I am being more than fair, Thank you in advance if you can help me.
Saul of Del Valle TX (06/23/08)
They charged $110.00 to change the transmission oil, but they never did the transmission filter, i asked to the person in charge & he said your truck don't need the trans filter 'cause is only 123K. BAD SERVICE.
Shirley of Southampton MA (06/23/08)
on 5/7/08, i ordered a gift card for my granddaughter. she never received this gift card order # 70000642., she brought the confirmation order to the jiffy lube in alexandria and they refused to honor this. I have been trying for 3 days to talk to someone at Jiffy lube and have gotten shifted from one to the other with no success. please explain to me that when i call these numbers i have either been hung up on or transferred to someone who refuses to help. I am very frustrated, I would appreciate a response to this email. thank you.
Darren of Leamington OTHER (06/21/08)
the oil filter was not on tight enough and came off while my car was on the highway and blew the engine.
the engine in my car is blown and it is going to cost me a fortune to replace it. I really did not want to make a complaint because I use to work with at this shop 10 years ago.
Ronald of Stone Mountain GA (06/11/08)
I came in for an oil change and was recommended a fuel injection cleaning once i agreed to having it done. MY car start hesitating and have not stopped this was 2 sundays ago. I was told to bring the car back because the technician that worked on my car forgot to put a piece back on the car When I brought the car back nothing change I was given guesses on why my car was hestitating prior to coming into the Juffey Lube my car was running perfectly fine. 2 months ago I took my car into the dealership and had spark plugs changed and major updates. Now I have a car that idle high and hesitates.
Amy of Vancouver, Bc OTHER (06/05/08)
Went in for an oil change at Jiffy lube on a Sunday then Next day, my car started making loud noises coming from the engine or front of vehicle. Brought it to my mechanic, they noticed that differential fluid was drained completely, they wouldn't touch it until Jiffy lube had a look and asked me to have it towed back there. I got my insurance company involved because I have roadside assistance for towing, but instead they decided it would be best for me to have it towed to a transmission shop and an investigation of the problem commenced on the following day.
The investigation found Jiffy lube to be at fault. Because the vehicle left the shop, Jiffy lubes garage insurance does not cover the repairs which are in an excess of $1500 depending on the damage. The vehicle is currently sitting at the tranny shop while I wait to speak with the Jiffy lube regional manager (takes 48-72 hours after a complaint is filed with Jiffy lube international for the regional manager to contact me - there contact information is not available otherwise) Depending on what 'they' decide to do, after they meet with the owner of the tranny shop, 'they' will either pay for the repairs or I will have to pay then sue for reimbursement.
I currently have no vehicle and at this point, I have no idea how long it will take for Jiffy lube to make this decision for me to take the next step. I'm very frustrated because I'm not sure what else I should or need to do at this point while I wait.
J of Mcloud OK (06/03/08)
I paid to have my oil changed. I even paid to have the very best and expensive oil put in my car that doesn't require changing for 7000 miles. My brother just check my oil and it is black, very black oil. He told me that my oil was not changed that only my filter was changed. The Assistant Manager offered to top off my oil! He says I have to pay again to have my oil changed that was never changed in the first place... I don't even have 3000 miles on this 7000 mile oil. Also they supposedly checked and topped off all my fluids... my radiator sump jug was bone dry and we couldn't even see the water level when the cap to the radiator was removed. There are no oil or water leaks present.
Dale of Fernley NV (05/24/08)
Wife took 2003 Dodge Cummins in for oil change. After 30 miles driving noticed low oil pressure, upon checking the oil found it was approx 1/2 gallon low but the oil was still just as black as it was when it went in for service. She called the store and was told that is the way it is on diesels. After I was able to check it myself, from what I can tell they spun on a new filter and called it good. The oil smells like fuel it was not changed. I have over 20 years managing trucking companies and truck maintenance shops. I have taken an oil sample and have sent it in for testing, as well as having changed the oil myself , funny its not black now.
Just got ripped off, $75 for services that were not completed.
Joan of Tampa FL (05/21/08)
I went to Jiffy Lube for an oil change on my 2001 VW Golf and sometime later my car was out of oil. my husband thought I might have a crack in th pan or a gasket problem. So he filled it up and it happened again. I went to the Kuhn VW service department basically because I had a screw in a tire. I asked them to check the oil pan. My oil pan whole where the screw goes was stripped because the Jiffy Lube service quy put the wrong screw in it. VW cars have metric numbers on all parts. The screw that the service advisor showed said one half inch.
Because of this mistake I had to buy a new oil pan which cost me almost $500.00. I have the damanged oil pan, the wrong screw and the sticker that Jiffy Lube puts at the top of the windshield. I know that my husband and I am in their computer system. I want my money back.
Mike of Indianapolis IN (05/21/08)
I went in for an oil change and for them to look for a leak coming from the bottom of my car. They found a leak from the water pump and recommended I replace it, the manager Cassidy was completely ignorant of any type of car maintenance and left off my radiator and reservoir caps. A few days later my car overheated cracking the heads causing severe damage to my car. He came to my residence ADMITTED FAULT and told me that I had no reason to suspect internal damage, but that I probably had a loose motormount. He later denied everything in court.
Massive internal damage to my engine. I went to small claims court and was torn apart by the lies of Cassidy and thier attourney. I had 2 witness statements in which I did not know I could not use, I intend to file an appeal but want an attourney to represent me and want my witnesses to appear or provide certified statements that will be accepted by the courts. One witness was there to hear him say he was the one to cause the damage, the other witness is my auto mechanic...he owns the business and has a spotless record with the BBB, Jiffy lube on the other hand averages a complaint per month.
Karen of Sacramento CA (05/19/08)
Took car in on 5-16-08 for oil change and tire rotation. As soon as I pulled away the check engine light came on. I went back to Jiffy Lube and told them the light came on. They hooked the car up to a computer reader for the error code and told me there was a loose sensor on the air filter and that they fixed the problem. I left only to go to use my car later to find the check engine light on again. By that time Jiffy Lube was closed so I had to wait until the next day to deal with it. The next day I took the car back to Jiffy Lube and the same manager that fixed the problem was there. I told him the light came on again. It took 4 technicians and a manager to look at the car for about 45 minutes just to tell me that the error code that is coming up they don't know what it is and I need to take it to the dealership. At that time I called my mechanic and asked him what the code was for he said it was the mass air flow sensor. I then asked the manager at JL to show me on the car where the mass air flow sensor was. He said he isn't a mechanic and doesn't know that part. By that time we were on the phone with the general manager demanding someone fix our car. They sent us to their mechanic. Once their mechanice opened the hood and showed us where the mass air flow sensor was we saw immediately that the wires going to the part were ripped out. Mind you at least 4 technicians and the manager had looked at it at least two times now in so many days and couldn't see the problem. This part is the part they take off when they pull out your air filter to show you. We went back to jiffy lube and without any help were left to go to our mechanice to get the car fixed so we could drive home. Apparently, Jiffy Lube requires an investigation of the problem before they will aurthorize repair. At this time we are still waiting for a call back on the investigation but have already paid for the repair. In the mean time we discovered an oil leak and our mechanics says the pan bolt is stripped. We now have to take off from work early to get to Jiffy lube before they close to have the oil drained and a new bolt put in because they wouldn't authorize my mechanic to do the work even though my car was already there and I wouldn't need to leave work early if they could do the work. We also have at leasat 5 lug nut caps missing since the tire rotation.
Spent 6 hours on Saturday trying to resolve problem Jiffy lube caused and now have to take time off work and hope nothing else goes wrong. The oil change and tire rotation cost 57.00 so far the mechanic fees are 152.00.
Bill of Kalama WA (05/19/08)
I went to this Jiffy Lube location to get a simple oil change as I was simply feeling too lazy to do it myself as I usually do. They tried to inform me that my windshield wiper blades were badly damaged and I could have vision problems if it rained again. That seemed a little odd to me as I had just put them on 2 weeks ago and they worked perfectly fine the previous night during a heavy downpour. Not only that, but they didn't do any of the signature service.
On the receipt it says that I declined to have my windows washed and floor vacuumed. It says that they filled my windshield washer fluid but when I checked the next day it was only 1/4 full. Now here is the kicker, as I was standing there near the end I watched some little old lady drive in in a brand new looking Toyota Camry, they told her that she needed this that and the other and if she didn't her car would break down before long. I didn't say anything but I should have, that simply isn't right.
Patricia of Seabrook NH (05/17/08)
On May 2, 2008, I took my Volkswagen Beetle in for an oil change. I was offered a free car wash, 50% off my next oil change, and used a $10 coupon off. I have been going to this store since 2004 because it is close to my home. I am a single parent and sole support of two children, and drive alot for work, from Seabrook to Dover 5 days a week. On May 8th the temperature light came on, and my children noticed there was no coolant and filled it up. On May 9th, after a 40 minute drive to work, I smelled smoke from the vehicle. That night I added 2 quarts of oil. On the way home, at 2am at the Hampton tollbooth on Route 95, the engine seized.
I took the car to a mechanic and he said that Jiffylube never put any oil in it. I went back to the store to complain and there was no manager there, but a worker who laughed at me. I was jeered at while leaving the store. I have called the 800 number to request a complete list of the service dates for this car. I asked who the owner was of the Seabrook store and was told that this was one of the few stores that is owned by the company. I am in the process of writing a letter to the company, the attorney general's office, and the better business bureau.
engine seized, cost of new engine 5,000. Car had $6,000 left for payments. Needed to ask for $10,000 from a friend to pay for balance of seized car and make a down payment on a new beetle.
Frank of Tucson AZ (05/17/08)
I have serviced my vehicles at jiffylube for a few years and never had any issues. Unfortunately I was not as fortunate on my last visit. At their recommendation I had them fill my car with synthetic oil because my vehicle had approximately 46,000 miles and they told me that synthetic oil costs more but that it is better as your milege increases. They also told me that oil change intervals increase to 6000 miles using synthetic oil instead of the standard 3000 miles with regular oils. This oil change took place Nov. 30 2007.
I left the station thinking everything was fine. I drove my vehicle approximately 5000 miles and I began to hear an unusual sound. I looked under the hood, under the suspension during the course of 2 weeks trying to find the nature of the noise. On 5/13/2008 on my way home from work the noise began to get noticeably louder so I finally decided to check the oil. To my surprise there was no oil at all on the dipstick. I immediately went to my storage shed and found 1 1/4 quarts of oil which I put in my car. I checked the dipstick and still no visible sign of oil.
I told my wife then I called Jiffylube. I asked who I was speaking to and the person who answered told me her name was Mari. She went on to tell me she was a manager at the location. I asked her to pull up the record on the last service on my car and she told me. Then I explained to her the situation. She went on to tell me that on my last visit that they had recommended that I change the antifreeze in my car which I had refused. She said that maybe the antifreeze had broken down causing my car to burn oil. I told her that there was no way that that type of condition could explain the type of oil loss I was describing. I told her that there was no visible sign of oil on the dipstick at all. Her response to this was that 1 quart low could account for this condition. I told her that I would like to agree with her but that I had pulled out what I had in my storage shed (1 1/4 quarts) and put it in my engine and that the dipstick still did not show anything. At this point she said to drive in and that they would gladly top off my car. I asked her what time they closed and she told me 6 p.m. I got there at 5:30 p.m. and 2 mechanics along with Mari were waiting.
They pulled my car into the bay. One mechanic got under the hole and he yelled up to Mari that the oil plug showed no signs of being tampered with and that there were no signs of oil leaks anywhere. Then she directed the other mechanic to remove the radiator cap and check the antifreeze which checked out fine. At this point she went into the office while I stood in the garage area with the 2 mechanics. Approximately 8 minutes later a dark full sized SUV pulled up and a large man walked up to me and said, I'm the manager. What do you want me to do about this? My response, If in fact you are the manager then tell me what you're going to do for me because I spoke with Mari over the phone and she told me she was the manager and she told me to come in and that my car would be topped off
He then went into the office and returned telling me that I had not had my car serviced in six months and that I already had over 5000 miles since the service. I told him that I knew this and that they had told me that the oil change intervals were good for 6000 miles with synthetic oil at which point he explained that the warranty is 3 months or 6000 miles. He then went on to say that because of the 3 month clause but mostly because of my attitude that he did not have to top off my engine. That's when I told him that I did not come in with an attitude. I explained to him that I had told Mari and the 2 mechanics that there was no doubt in my mind that an honest mistake had been made. Maybe one mechanic thought that another had filled my car. At that point I told him that I did not need his attitude and that he had lost 2 long time customers. (My wife and I) I told them that I would take my business elsewhere.
I immediately drove to Autozone and bought 4 quarts of synthetic oil and my car took 2 more full quarts. Altogether my vehicle was down 3 1/4 quarts. Right now my car is being worked on and will need a partial overhaul. The mechanic told me that the noise is a cracked piston. Unfortunately I have learned a costly but valuable lesson. In the future I will be checking my dipstick before I leave the service station lot when I have my car serviced. There was no question in my mind that this belligerent manager was going to deny any responsibility. I really did not know what recourse if any I had under these circumstances.
The mechanic I took my vehicle to is going to charge me 1,500 for the overhaul and I am currently out of a car for 1 week if all goes well.
Mitchell of Monroe GA (05/14/08)
On 3/27/08 Jiffy Lube store located 1802 N. Parsons Ave., Seffner, Florida 33584 (Store #989) serviced my girlfriend's car (2000 Daewoo Nubira). I took the car and had it serviced as a surprise to her. Total cost of service was $193.64. The service done included: engine flush, oil change and transmission fluid flush and change. The car smoked a lot after this service and would clear up after some driving. The big reason for getting this full service was becasue we were moving to Georgia and wanted to make sure the car was in tip top shape.
Four days after that, we started out on our final move from Brandon, Florida to our now home in Monroe, Georgia. As we were almost past Gainesville, Florida her car shot a rod. The engine just blew!! This almost caused an accident because something from the blow shot up from the road and hit the car behind me on the highway. We had the car towed that night (3/31/08) to a shop in Gainesville and contacted Jiffy Lube shortly after that. Jiffy Lube sent an investigative group to check the validity of the claim that their service caused the engine to blow. On April 3rd their Customer Service rep Steve Tynan informed me that they could not substainiate that it was due to their service. Without removing the engine at our cost no more could or would be done. End of story case closed!
Since the car was my girlfriend's means of getting to work she was then forced to get another car. Due to poor credit history she was forced to get a co-signer, luckily her mother agreed to do so. The economic issue of having a $200 service 4 days prior, loss of the vehicle because it was no longer driveable, and the expense of a new car (used but new to us) was an additional $10,000 plus then add the financing to that! Jiffy Lube offered no reimbursement of any kind!
Ulises of Wilsonville OR (05/13/08)
I paid for a oil change, and it came to my attention that after my car was pulled out I checked my oil and it was as dirty as it was before, so I told the person who took the car in about it, and he responded in a very mean way, he asked for my car keys and drove my car like a maniac back in. I did not like that at all so I stopped him and asked him to give me my car back. So at this point I will contact my attorney to address this issue and I will take further action about this possible scam at your place.
It made me very upset, I can hear a noise in car engine after being accelerated in the way the salesman did it.
Clay of Glenview IL (05/13/08)
May 3rd took my truck into jiffy lube for oil change. Staff was reving my engine up because they wanted to hear my loud exhaust. I got a letter in the mail from my bank stating that I had made charges on my account with nothing to cover it. I go to the bank and they show me the charges from a card that I havent used in 2 years! The charges started on the 4th of may. The only people that were in my truck from the 3rd to the 4th were the slackers at jiff lube. The card was buried in the console of my truck, so someone went looking through the compartments and found what they were looking for evidentaly. I filed 2 police reports with different departments as the card was used in different but local towns around the jiffy lube. DONT GO THERE!
As a result the bank automatically transfered the mony from my savings account to cover the charges screwing up my finances. In the end I didnt have to repay for the charges made on the card while it was stolen. The manager said he doesnt believe me and that I am looking for someone to blame because of my loosing the card.
Marcus of Los Angeles CA (05/10/08)
4/26/08 brought 1993 Range Rover into Jiffy Lube on La Brea and Melrose for it's 3000 Mile Oil change as have since 2006 and was up sold on a transmission flush... drove car home 1 1/2 miles and parked it where it remained overnight, next morning 4/27 got in car to drive to Palm Springs from Los Angeles at 6:00 am turned on engine and noted low coolant light light displayed so delayed trip immediately and went into subject Jiffy Lube and asked for a manager and communicated coolant light trouble.
Assistant Manager Alex claimed he worked on the car the day before and looked under hood and opened coolant reservoir and claimed coolant was low due to the need to settle fluids as a result of radiator flush, he topped it off and told me car was ok to drive to Palm Springs now.
Departed LA for Palm Springs got as far as East LA and coolant light came on again, pulled over into Mobile station lifted hood and observed coolant reservoir tank spraying coolant from tank, bought big bottle of coolant from mobile station unwound cap and poured in coolant, coolant light no longer displayed. Next used GPS on blackberry to locate nearest Jiffy Lube, 6 miles west on Sunset Blvd in Los Angeles, arrived at Sunset Jiffy Lube and was told that work warranty would have to be performed at Jiffy Lube where service was provided as each store is a franchise, was offered a top up of the coolant and dialed La Brea store number, spoke to Alex and was told to drive back to his shop where he would fix the problem.
Arrived Alex looked at the car and expressed that I should take the car to my mechanic as the reservoir was clearly leaking and was told not Jiffy Lube's problem. Drove car home after Alex topped off Coolant and left it overnight.
Next day took car into Rover shop ( they only work on Rover's) and was told radiator hoses were loose and that coolant tank needed to be replaced, and engine tested $200 plus dollars later was told car failed engine test and that problem was bigger than thought. I authorized mechanic to investigate thoroughly which required removing engine block to reveal cylinder sleeves and that a very small leak in engine was now present and that the only way to fix the problem with certainty would be to replace the engine at an estimated cost of $4800.
Next day called Jiffy Lube and requested to ask who to speak to in order to remedy what my mechanic referred to as gross negligence by Jiffy Lube for not tightening the radiator hoses and or bleeding the radiator after flushing radiator and refreshing coolant, which resulted in air rather than coolant flowing through the radiator which resulted in engine failure and leak. Louis franchise manager at Alamitos Enterprises / Jiffy lube sent their inspector to view my car and four days later told me they would not take responsibility for problem. May 9th 2008 have faxed Alamitos Enterprises Llc (Jiffy Lube) a letter of demand to fix and pay for the damages.
Louis of Nanuet NY (05/02/08)
I went for new filters and an oil change and if I didn't keep looking at the men that were working on my truck -I would never had known that they were cheating me - they took out my air filter and never put a new one in - they didn't put a filter in at all! and the men were so rude to me and asking don't you trust us and I said no - you are not trust worthly - I will never go there again - I deserve respect - I am a Vietnam Veteran and I never expected to be treated like this.
if I didn't keep my eye on the men there would have been alot of damage to my chevy tahoe truck!
Joe of Alsip IL (04/30/08)
I took my 95 Bonneville to Jiffy Lube for an oil change on March 16, 2008 at the 2551 Western Ave, Park Forest, IL location. A month later my heads blew in my engine due to the technician not tightening my radiator cap and I immediately went to the Park Forest location to inform them what happened. I spoke with the manager Calvin regarding this issue with my engine, he stated an investigation will take place and they will determine if they can fix my car. Days later, I was informed that Jiffy Lube was not going to fix my engine because there was not enough antifreeze splashed around the engine. Jiffy lube did not complete the investigation within hours; it took days so naturally the antifreeze that was splashed on the engine was dried by that time. My engine was running well until I took it to Jiffy Lube for an oil change.
Ron of Blue Springs MO (04/29/08)
I took my car in for just a basic oil change. They bring me out to show me my air filter, they try to sell me a new one, I said no. Then they removed my cabin filter and tried to sell me a new one, I said no again. they finished my oil change, I paid and left. A few weeks later we had a big rain storm and my car was leaking inside under the dashboard, my carpet and foam pad are completely soaked. Icalled Chris at Jiffy Lube and told him what problem I was having he said bring it up. I took the car back up to him and he looked it over and said he couldnt find anything wrong I advised him that I would have to take the car to the Chevy dealer to have them check it, Chris told me that if they did anything wrong that they would take care of it. The Chevy dealer called me and told me that the cabin filter seal was not put back on properly, I had him call Chris and Chris went to the dealer to check it out. Chris called me on the phone to inform me that he has talked to other dealers and that the seal shaking out of place is a common problem on the 2004 Monte Carlo. Thats news to me. Chris said that they would do nothing to help me out, and the district manager wont even return my calls.
Darryl of Lees Summit MO (04/29/08)
I went in for an oil change in February. At the end of the job they reported that they lost or damaged five of my lug nut caps. They promised to order them and replace them. I have been through this before so I requested that the manager give me a note stating that they would replace the caps. He said to check back in a week and he would have them. When I returned, he was no longer with the company but I showed the note to the new manager who said there were no lug caps ordered but he would do so. He said to check back in a week. One week later, still no lug caps. for about a month I would get a call saying that the caps had not come in. Now I no longer get calls and I still have no lug caps. Here's the thing; I came in for an oil change. I allowed their high-pressure sales people to sell me a wheel rotation. Basically, I trusted them with my car. After performing the wheel rotation, they have damaged my lug caps and aren't too eager to get them replaced. I am now thinking that if I had told them no in the first place, I would still have my lug caps. Moreover, I am a former mechanic. I have ordered enough parts from dealers to know that it does not take three months to order lug nut caps. Especially for a car as common as a Pontiac Montana. Don't you not think that it is a problem for a customer to trust your store with his vehicle and he gets it returned in less of a condition than when he trusted it to them? I do. I do know this, Jiffy Lube won't do my next oil change.
Andre of North Las Vegas NV (04/27/08)
My wife took her Hyundai Santa Fe in for a standard oil change and was talked into a change of transmission fluid. Prior to taking the vehicle into this particular store the vehicle was not leaking any fluid. Following the service the vehicle began seriously leaking power steering fluid. Apparently the technician may have either loosened the connecting hose or loosened the plug that is associated with the power steering when draining the transmission fluid. When I attempted to have the weekend assistant manager pull it onto the block to look underneath I was basically told it's not their problem that they don't service power steering, and as I attempted to explain they may have caused the leak I was told that's my problem.
My wife was nearly involved in a serious accident as she had no steering while driving down a very fast moving street at 45MPH and had zero control of the vehicle. Additionally the fluid has drained into my driveway as-well-as the street in front of my home. Right now as a direct result of this I fear the steering may be damaged. I have parked the vehicle until I can get it into a certified Hyundai dealership.
Ralph of Vancouver OTHER (04/24/08)
Improper removal of the oil filter, causing the housing to come out,there is a service letter about this on VW passat,which there were not aware. i saw the oil filter it was mangled, I don't know if they use a pnuematic wrench,that's not correct,but if you grab the filter on the side the cannister collapses and causes the housing the come out,didn't install seal back, causing a leak.
$65.00 for oil change,$70.00 car rental, $220 to have VW to repair,jiffy lube mistake. or improper procedure.
Charity of Lawrenceville GA (04/21/08)
I went to Jiffy Lube on 4/19/08 to have a routine oil change. The girl at the counter said that the only thing that the computer was saying I needed was to have my tires rotated, so I said ok. It seemed to take a long time for the guy to rotate my tires but I thought, no it's fine, they know what they are doing. I was uncomfortable with the fact that it only takes a couple of seconds to lossen up each lugnut on the tire and this guy was spending a lot of time using the instrument that takes them off, but I thought, no they know what they are doing. So when he was finally done I went home.
The next day my boyfriend went outside and came back in and told me that my front drivers side tire was flat. So I called up Jiffy lube and told them what happened and he stated that it had nothing to do with them since all they did was rotate them. He was not nice at all so I decided to go somewhere else to have it fixed. My boyfriend started to take the flat tire off and when he got to the last lugnut, it broke in half. I called up Big 10 Tires and asked if they could fix it and they said yes. So we put the spare tire on and went there. After looking at ALL the tires the man came and got me and stated that he wanted to show me something. He brought me out to my car and asked me who the last person was who did anything to my tires. I told him that I just had them rotated the day before at Jiffy Lube. He then showed me that EVERY lugnut on my car was put on BACKWARDS! He told me that at anytime my tires could have come off while I was driving.
While he was trying to fix the problem another one of the lugnuts broke from being put on the wrong way, which cost me even more money to have fixed. While I was there I called back to Jiffy Lube and told the guy what was going on and he said to bring it to him to look at. I told him that I was at Big 10 Tires and they were fixing it and he told me that if they're fixing that there was nothing they could do for me. So I hung up on him because I was soooo furious with him. I could have been in an accident and been hurt or worse, hurt someone else due to the negligence of the people who work at Jiffy Lube and on top of that for him to be rude was unacceptable.
After paying for them to $19.99 to have them rotated at Jiffy Lube, I then had to go to Big 10 Tires and pay $72.73 to have their mistakes fixed by someone who knew what they were doing.
Connie of Sacramento CA (04/07/08)
I have been going to Jiffy Lube for many years, on 12/28/07 I went to Jiffy Lube and it was taking a long time, which was kind of unusual so I looked out the window and I saw the technician banging on something on my car with a hammer and I was kind of alarmed. I waited for them to finish my car and waited for an explanation. But nothing was said so I asked the technician, Was there a problem with my car, I saw you banging on it He proceeded to tell me about the poor craftsmanship of Chrsyler, Dodge, Plymouth and told me I should not bring my car to Jiffy Lube but instead should take it to a dealership
It is now March and I was contemplating where I should take my car for service, remembering what Jiffy Lube had told me and trying to make a decision of where to take my car for service. On Friday, 4/4/08 on my way home from work I heard this loud noise, I pulled my car over and looked underneath and found that the bottom piece of my car had come off. I had to take my car in for immediate service.
The Chrysler dealer stated that the last time I took my car in for service, 12/28/08 to Jiffy Lube, 5 bolts and 2 clips were left off. Jiffy Lube could have caused major damage to my car or other highway traffic if I had not stopped to see what all the noise was my car was making. The part could have flown completely off and hit someone or had to have been replaced. Plus now after many years of being a Jiffy Lube customer I am very reluctant to frequent or recommend the Jiffy Lube establishment
Amanda of Albuquerque NM (03/21/08)
I took my vehicle in for an oil change on March 19, 2008. I was there ONLY for the oil change, and reiterated such to the technician several times. This means the Jiffy Lube personnel had no leave or rights to open the trunk of my vehicle, per the district manager. Prior to going to Jiffy Lube, I had cleaned out my vehicle. While doing so, I had placed my laptop, along with some other various artifacts, in the trunk of my car. While at Jiffy Lube, I was there for an abnormal amount of time, as my first credit card was declined. I was awaiting the delivery of my debit card, when I overheard one of the technicians calling out to another, just let her have it for free.. who cares?
After leaving Jiffy Lube, I made a quick stop at my home to pick up my dog, and drove out to my parents' rural home. When I got home that evening, and went to get my computer out of the trunk, the laptop was missing. Giving Jiffy Lube the benefit of the doubt, I scoured my home, my vehicle, my boyfriend's home, and asked my parents to do a sweep of their home as well. It was nowhere to be found. I tried to call the Jiffy Lube store I had visited, and they had no answering machine. The line is also a fax line, so I was unable to leave any type of message.
The next day, when I contacted the corporate offices, I was told by the general manager that this location conveniently lacks surveillance. Besides, as I had not notified them the day the laptop went missing, he also advised me that he was unable to do any type of search at this point. Thus, he advised, he was obligated to take the word of his employees that the laptop was not stolen from my vehicle. This is because, he says, others have lobbied complaints about the store, only to find their items between or under the seats. No repercussions, no consequences, no way to prove the store stole the laptop, and no investigation of the situation. I have promised a full apology should I find my laptop between the seats of my car.
The laptop cost me approximately $1200 when I purchased it a year ago. Jiffy Lube will not take any type of responsibility. This location lacks any type of surveillance that might hold them responsible for ANY type of misgivings that may take place here.
David of Spokane WA (03/12/08)
They rushed through a transmission fluid change, leaving my fluid too low, which immediately and completely destroyed my transmission.
Cost of transmission rebuild, and car rental during the prolonged negotiation period (in which Jiffy Lube conceded not a cent), totaled $4,500. I collected the maximum $2,500 from them in a small claims court judgment but am still out $2,000.
Lewis of Ogden UT (03/09/08)
I took my truck there for a oil change and replacement of fuel filter, I had to have my Ford truck towed to a Ford dealership to have their damage repaired, fuel line from fuel filter to engine was damaged enough that the filter could not be replaced without leaking so profusely that it would have posed a fire hazard, they insisted that I towed and repaired at my expense. Of note there was no leak before taking to their shop.
I am having to be without the use of my truck, and I will be charged more to have the fuel filter replace because of having to have their damage repaired that was not there before. Of note the truck did not leak fuel in any manner before going to Jiffy Lube.
Jeannette of Camarillo CA (02/26/08)
I took my 2003 Taurus to Jiffy Lube #3098 in Oxnard California for an oil change. They didn't seal the oil filter (not tightened or wrong filter); as a result all the oil was lost and the engine seized.
A new engine cost $5300, and I didn't have use of my car for almost a year while I saved up money for a new engine. I was making payments on a car I couldn't use. I had to spend money fixing an older car I had so I'd have something to drive.
Kathy of High Springs FL (02/21/08)
On 2/5/08, I had an oil change with synthetic oil and a fuel injection cleaning on my 2002 Mitsubishi Lancer that had been running fine previously. It sounded like something was tapping as I left.
On 2/19/08 the engine in my Lancer threw a rod while I was driving down the interstate. Replacement cost with a used engine will be in excess of $2000.00. I don't have the car back with exact total yet.
Maggie of Altamonte Springs FL (02/21/08)
I had my Radiator/Antifreeze routine service done with them. They did not refill the antifreeze completely. They caused an air pocket which caused the car to overheat. The overheating caused the thermostat to blow. What was worse is that I called Pep Boys, they informed me of what the problem may be, and when I went to Jiffy Lube the next morning letting them know the info, the manager completely dismissed it and told me it was my fault because I just needed a new thermostat which had nothing to do with what they did. I asked him to check the system to make sure I had no air pockets, and he told me that it was impossible and wouldn't even look at it.
I went to a mechanic and they informed me that all fault was Jiffy Lube's. They did not do the work properly as for my car model, the radiator sits in a different position in the car and when you add the antifreeze you must add it through the hose and not the standard way. The car overheating, thermostat blowing, was caused because of the lack of antifreeze. The repair was $200.00.
Fernando of Waukegan IL (02/20/08)
I took my car to a local jiffy lube in Waukegan, Il to receive an oil change. Days after receiving my service the car had been running bad and coolant light flashing. After returning to Jiffy Lube, I was told that there was a problem with the sensor light. I took it to my Chevy Dealership to remedy the problem. They informed me that oil had been placed in the antifreeze resulting in engine problems. After returning to Jiffy Lube, they expressed that although they may have done it, they weren't able to repair the problem and I would have to go to 'Jiffy Lube international' (JLI) to have my money returned to me after repairing.
After contacting JLI and entering a claim, Jeffrey Benefield said that a part was recalled on the vehicle resulting in the mixture of oil and antifreeze. I immediately went to my Chevy Dealership only to be told that there was no such recall, and if there was, the two parts do not intersect with each other. None the less, i repeatedly called Mr Benefield to relay the situation, only to have my calls and messages not returned. Months of calls later I eventually used an alias name to speak to him and my call was accepted. After finally explaining my findings, I was told the information they had confirming a recall would be faxed to me and of course I received NO FAX! After trying to find a corporate headquarters to complain through the company, I was unsuccessful. I NEED HELP!!
Oil was placed in the antifreeze compartment resulting in oil raising through engine hoses and getting into intake gasket. A full engine flush was required, hoses replaced and new intake gasket. The dealership quoted $1,700, but I found a reasonable mechanic that charged me $700. During this time I had to rent a vehicle during the repair phase.
Amanda of Vancouver WA (02/20/08)
My husband took our 2001 v40 turbo charged Volvo into jiffy lube to change the oil, we also had them replace the transmission fluid. We paid $119 and drove off. As my husband was driving, the car was started to lose power and the gears kept slipping. We drove back to jiffy lube and told them the problem, we asked if they had put in the proper transmission fluid. They said that would never happen and to bring it back the next morning and they would fix it. So we had to try and drive our car home.
We called volvo and they said a v40 turbo needed a special type of transmission fluid. We called jiffy lube and they agreed that they put in the wrong type, they located the proper fluid, had me come in, and changed the fluid. When I was waiting, one of the guys said that their computer was wrong and it was their fault that this happened and it would be easy to fix. After an hour and a half of waiting they took the car around the parking lot and said it was driving fine. I thanked them and drove out of the parking lot and around the corner when it started losing power and having problems with the gears. I drove it right back and told the tech to get into the car with me to see what I was talking about. I drove a few feet with the tech in the car and it happened again.
He said that this problem would be fixed that they would send a tow truck to my house to pickup the car that day. That never happened. My husband called them and then they started asking questions and saying that it was a preexisting condition. My car was driving perfectly and had no problems before this. The general manager called and said that it is not their fault and are now doing nothing about it. So I now have a broken car sitting in my drive way and jiffy lube are not taking responsibility for them messing up.
The car now needs a new transmission which is a few thousand $$$. I have to get it towed to a dealer so they can look at the damage.
James of Wilmington DE (02/17/08)
I had an oil change and lube and after a few hundred miles the oil filter came off, all the oil drained and the engine seized. I took the car to the dealer and they noted that Jiffy Lube did not properly tighten the oil filter, the same dealer told me they had three such instances in a month. We Sued and Lost! Here is why. The Judge would not accept the invoice that stated Jiffy Lube did not install the filter properly, the judge said we had to subpeona the mechanic and bring him in.
Here is the Kicker - As part of the discovery in the lawsuit Jiffy Lube sent us records showing DOZENS of such suits and complaits against them. You would think this shows a pattern of negligence, wouldn't you? NO! Jiffy Lube argued that the suit had to focus on this one incident and that evidence of prior bad acts was inadmissable. All of the discovery evidence was thrown out. The lawyer for Jiffy Lube argued that we should only get one months car rental and only the blue book value of the car, the Judge dismissed our witness and all evidence and found in favor of Jiffy Lube.
Luke of Salt Lake City UT (02/08/08)
I came into Jiffy Lube on Friday, February 8, 2008, around 3 pm. I had an oil change done. During their services they present you with maintenance offers, air filters, transmission flush, etc. They presented my with a pcv valve, and showed me my current one in my car. It needed to be replaced, so I had them replace it. They told me I was good to go. I paid my bill and drove on my way.
About a block away my "check engine" light came on, and my car started idling really rough. So I drove it right back, and they told me I needed a spring to go with that PCV valve they sold me. They said that it was missing before, and that the "check engine" light came on because of a missing spring. I had no problems before I went in for the oil change. I went to Napa, got the same part, and they said there was no spring needed for this part. I stayed at Jiffy Lube until closing; they never helped me and said, "It's not our problem; there is nothing we can do for you today." I drove out, with nobody to help me, and had a huge mess that never was fixed.
I came in to have my car serviced, now it idles roughly, and check engine light is now on. Runs very poorly compared to how I brought it in to have it serviced.
Jesse of St Louis MO (02/08/08)
The mechanic left a foot-long commercial screwdriver inside the engine compartment. This fell into the mechanical areas of the vehicle while driving--causing damage. At this time I don't know what else is going to be involved.
Dan of Kalispell MT (01/28/08)
I purchased a used vehicle in Idaho and was driving it home. On my way home I happened through Spokane, Washington, and saw a Jiffy Lube open on a Sunday. I decided that since it was a used car (had driven it with no problems approximately 500 miles before I got to the Jiffy Lube), I would get the oil changed. The technician stated that my coolant was not good for a low temperature (according to him only good to +10F) and suggested a coolant flush, I bought it. I left the store after that, and the heater was blowing cold air. Figuring that it was new coolant and needed a chance to warm up, I paid little attention to it. After going approximately 5-10 miles the overheat light came on, and within a few miles the oil light came on. I called the shop and described the problems I was having, and he requested that I return it to another shop. Then he stated that the other shop wasn't answering their phones so he wasn't sure they were open. He asked it I could get it back to him at the original shop. Not knowing whether it was going to break down or not, I told him I would try to get it back.
Unfortunately on my way to his shop, the car died and preceded to catch on fire due to no coolant in the system. I contacted them, and the manager (Charles) and he stated that they had made a mistake by not checking the vehicle prior to it leaving. Evidently they are required when doing a coolant change to start the vehicle and let it burp to ensure that the coolant level was proper. It was not done, and now the car sits with electrical damage. The car was purchased used with no expressed or written warranty.
The vehicle is not a total loss but will require approximately $1000 worth of repairs to get it back up and running properly. The Jiffy Lube in question denied all claims of wrong-doing. Currently I am working on a resolution on this problem and have contacted the corporate office of Jiffy Lube. I have also contacted the owner of the Jiffy Lube as well as the car dealership that I purchased the car from. I am at this point an emotional wreck from this, as the car is more than 240 miles away in some mechanic's shop that does not do any work on electrical systems.
Tia of Baltimore MD (01/22/08)
I went to Jiffy lube for an oil change on my Honda Accord 03. Because of the mileage they suggested a manual oil flush and within a month's time ruined the transmission to the point it has to be replaced. They never changing the oil or if they did, they did not place enough.
Judith of Atlanta GA (01/21/08)
The following is a chain of events that Iv'e noticed that took place with my vehicle since having my oil changed at Jiffy Lube (Store #2103):
On January 19, 2008 at 9:15 a.m., I drove my vehicle to Marietta. On my way back home, a symbol on the dashboard flashed and the car started to rattle and shack. A light came on the dashboard saying trans over temp? A translucent smoke started to come from the front of the vehicle under the hood. I turned into my complex and parked the vehicle immediately at the front of the complex. I got out of the vehicle and noticed that oil was leaking from the front of the vehicle under the engine area. I popped the hood and noticed a small fire. I left the vehicle parked at the front and came to my apartment.
At 2:32 p.m., I called Jiffy Lube and spoke with the Manger Ivan Mann. He informed me that the following items were performed on my vehicle: 1. a total of 6 quarts of oil (10W 30) was put in my vehicle; 2. the tire pressure was checked; 3. windshield washer fluid topped; 4. power steering fluid topped; 5. transmission fluid topped; and 6. the battery water was checked. Mr. Mann indicated that my vehicle required service on: transmission, transfer case, radiator and gear box. Mr. Mann asked if I could drive the vehicle to Jiffy Lube but I indicated to him that if I drove the vehicle, it would probably cause more damage. At that point, Mr. Mann stated that he would come to look at my vehicle to see what was wrong with it. At 2:41 p.m., Mr. Mann called me back and stated that after speaking with his District Manager, Tyrone McKenzie, he could not leave his store unattended but mentioned that he would come look at my vehicle when he got off of work at 5:30 p.m. However, he never showed up or called.
On January 20, 2008, my mechanic came to my residence, where the car was located, and reviewed my vehicle. My mechanic informed me that there was too much oil put into my vehicle and it flooded. Since the extra oil had no where to go, it caused the vehicle to smoke and have a small fire which possibly caused the head gasket to bust. After finding out this information, I immediately called Mr. Mann and stated to him what my mechanic told me and I expressed how disappointed I was in this service and asked what he could do to fix this problem. He said that I could come into the store and fill out a complaint form. I told him that it would be impossible for me to do that since I don't have a working vehicle. I asked for his fax number to the store and a number to the District Managers office which he kept referring me to the 1-800 number on the back of my receipt. At that point, I ended the conversation. I feel that Jiffy Lube wrongfully and negligently serviced my vehicle and I would like for the damages be repaired immediately. I am a full-time mother of five children and must provided food, clothing and shelter to them. Without a vehicle, this is virtually impossible. I have been forced to rent a vehicle from Enterprise which will cost more money that I do not have. At some point, I will probably need to take time off of work which will be an even bigger problem.
Melinda of Seattle WA (01/20/08)
I brought my vehicle in for a routine oil change on December 6, 2007. Jiffy Lube serviced the vehicle, sending me home with a report of everything that they checked. This report assured me that all my oil and fluid levels had been checked and filled, if necessary. This report clearly states that the level of the transmission /transaxle oil was full. On December 27t,h I was driving to work and my vehicle began making loud banging and grinding noises. I brought it to a service station near my place of business and they found that the transmission oil was burned, black and low...nearly empty. This caused severe damange to the front end differential and ultimately the transmission. While the vehicle is an older one, the previous owner assured me that he had replaced the transmission just the year before and it had been running well prior to our visit to Jiffy Lube. (We had purchased the vehicle just before Thanksgiving of 2007.)
We ended up having to replace the entire transmission as the low fluids had caused part of the unit to literally melt. We were out of the use of our vehicle for 3 weeks as they had difficulty locating a used transmission that would fit the make and model of our car. The total cost of these repairs including parts, labor and taxes came to roughly $1900.00. Realizing that the bluebook value of the car is less than this, we decided to repair it anyway because we simply could not afford to purchase a new vehicle that wouldn't have similar or worse problems at this time. The repair bill caused us to use most of our savings. We are a single income family (my husband is disabled) and this has caused a great deal of financial strain. Due to the distance of my place of employment from our home, I cannot be without a vehicle so the repairs were imparative. I believe Jiffy Lube should be held responsible for their negligence because there was no evidence of a leak within the old transmission. Therefore, either they did not check the level and just said they did, or they did not seal the cap properly and it came loose. There is no other way I could have lost that much fluid in such a small space of time.
Carrie of Glendale CA (01/17/08)
I took my car in for the usual oil change. I thought everything was fine until one day I had to use my windshield wiper fluid, and it smelled really, really bad. I thought--WOW, this is bad! It smelled like rotten eggs so badly that I almost threw up. A week later I took my car into another shop for brakes and other repairs, and at the time I asked the guys to check out the smell. It was then that they told me that I had coolant in my windshield wiper fluid jug.
I figured as much, but because Jiffy Lube said NO to me when I confronted them, I waited until I went to another shop to get a second opinion. SO I was spraying coolant on my car and breathing it in for weeks. Now I have vinegar in replace of the coolant and have to deal with that smell until it goes through the lines completely. Not sure there is damage to the car, but hopefully it didn't harm my lungs from breathing it in.
Dana of Montrose CA (01/16/08)
I was the last customer of the year on 12/31/07. I used my $19.95 coupon for an oil change with services to include window washing, checking tire pressure and interior vacuuming. When I was paying for my work, I asked if my windows had, in fact, been washed and was told very clearly, yes, they were washed. When I got into the car it was immediately noticeable that they were not washed, and the windshield washer marks were still there, front and back.
My issue is...if I was lied to about this, what else was I lied to about...what else was not done? It made me question everything. I looked at my tires, and they appeared low, although I did not check the pressure myself. I am a single mother and would have appreciated a complete job done!
Chris of Ames IA (01/13/08)
Since the Acura dealer is 40 miles away, I took my car in for an oil change locally at Jiffy Lube of Ames. When I drove in, the brakes were fine (firm and strong). The technician who drove the car into the bay rev'd the engine and pulled in very fast, and came to a fast stop (they worked then too). I wondered what was taking so long when I was the only customer there. When the tech pulled the car around, I got in and the brake pedal sunk to the floor. I went back in to the counter where the tech admitted he had no brakes when he pulled out. He got back in and pulled the car around to the service bay, and nearly hit me as he went by. He then took me down into the pit to show me all the brake fluid that had leaked out at one of the line's compression fittings. The car had been serviced this summer by the local (very reputable) Acura dealer, including a brake service, during scheduled service. There were finger prints on the brake line. Being winter, you could see where oily fingers had touched the dirty line near the compression fitting. His comment was what could he do? They don't even service brakes. I drove home very carefully using the gears and handbrake until it can be serviced by the dealer.
Physical: complete loss of brake pressure. Economic: still waiting to hear from the dealer regarding the cost of repair. I'll also be having them do an oil and filter change as I no longer trust Jiffy Lube to complete even the most menial of tasks. They've risked my life; they won't risk my engine as well.
Kerry of Hoquiam WA (01/07/08)
On Christmas Day I was driving, and all of a sudden my Blazer was making a loud noise. I pulled over and found out I was out of oil; I looked all over and found my oil plug had been stripped out, and Jiffy Lube had put white grease on the plug to hide the fact they striped it out. I tried to call a tow truck. I was in the Black Hills and couldn't find anyone to come help, so called a friend. It took him about 1 hour to get to me. He brought oil, filled it up, and when starting, it made all kinds of noise. So we shut it down, and he towed me home. I called Jiffy Lube, and they had a tow truck come down from Olympia (50 miles away). They said it was ok to get a rental car, and they would pay for it until my car was fixed.
Jiffy Lube called 12 days later and said there was nothing wrong with my Blazer but a bunch of oil leaks. And now they want me to pay for the tow and the 12 days of rental car charges at $125.00 a day. I'm still not sure what the tow bill will be. So now I am also stuck with a sick engine.
Sharon of Trenton, New Jersey NJ (01/02/08)
I took my mini van to Jiffy Lube on 11/12/07 for a simple oil change and service. My oil filter was replaced and all of the necessary parts replaced, to ensure that the car would be in proper working order. One month later the car ceased and stopped on the highway while I was driving to work. I had to call a mechanic, who diagnosed the car and almost immediately found that the engine cracked because of lack of oil. Apparently there was a slow leak because during the oil change service, the parts were not replaced tightly, therefore causing the oil to slowly leak out.
Now my car needs a new engine, and Jiffy Lube is denying any responsiblity for repairs. I have no car to go to work, and financially I cannot afford to purchase a new car. I am a single mother with only one income.
Ken of Southboro MA (12/26/07)
Went in for oil change. Employee came out and said the differential and transfer case fluids were low--dry. The car had been operating fine, no problem; but I agreed to have them fill with their fluids. After the service, I started my car and went for about 100-200 yards and there was a thumping under the car. I have never heard it before. I returned to the store; two JL employees drove my car and experienced the same thing. They didn't know what it was and said to take it to a Jeep Dealer up the road. That night I got a call from Jiffy Lube and they said they put in the wrong fluid in the Transfer case and to come Sunday morning and they will put in the right fluid. I did that and went out with the employee again. They agreed problem was not solved.
The result was a damaged Transfer case which costs about $1800. They said they were willing to pay half, and I was responsible for the other half because when the car came in it was low...dry on fluid.
Kelli of New Hope MN (12/20/07)
About 5 minutes after I left Jiffy Lube, my engine started to overheat. I had to get to work, so I did turn around, but rather drove slowly, stopping periodically to cool down my engine. On my lunch break, after the advice of several co-workers, I went out to my car to check and see if they even put oil in it. Apparently this oversight happens occasionally with Jiffy Lube. My oil was fine, so I checked my coolant. The coolant that they claim to have topped off was as close to empty as it gets.
Thankfully I caught the problem before any major damage was caused, but it could have been a major repair. As I was stopped, almost stalled on the shoulder of the interstate, I was nearly hit several times. I had to go buy coolant to fill up my tank.
Angela of Newark CA (12/19/07)
I went to Jiffy Lube to get an oil change on Dec. 17, 2007. From there I went home; the next day driving to work I noticed the oil light was on. After work that night, I started my car and noticed a lot of oil on the ground. I bought two quarts of oil, put it in, drove my car home--but my car is still making noise. Also, a ball came out of my engine.
Bruce of Duluth GA (12/17/07)
I went in for service and they lost the keys to my car. The key chain had my house keys and others on the chain. They originally said they would pay whatever to make me happy. Now they refuse to pay to have the locks on my house changed!
I had to have the locks changed on my house and new keys for my car.
Michael of Simi Valley CA (12/15/07)
I requested and signed for higher priced synthetic motor oil. I was very specific that I wanted Mobile 1 5w-30 synthetic which is the brand I have used for over 2 years at this Jiffy Lube. I noticed them placing a cheaper Penzoil brand in my vehicle. When confronted, the technician told me they made a mistake and would drain it and put in the correct oil that I asked for. He then asked me (sarcastically) if I wanted a chair and popcorn so I could watch them do it correctly. When I told them that I was going to watch, another employee pulled of his jacket and asked if I wanted to fight. I told them to just get my truck done so I could leave. We continued with a verbal altercation with them calling me names in Spanish and the gentleman who wanted to fight stated to the other tech that this is why he hates whites. While I was paying $89.00 for my incomplete oil change, the tech, while seated in another family's car, asked my friend what she was staring at, stating what are you looking at, do you like me, you must want me? This angered another female customer with kids behind us to the point that she wanted her husband to leave Jiffy Lube.
A regional manager has contacted me in this dispute telling me that derogatory comments were made by me which is what provoked these employees. I told him to pull the video of the incident and he stated they were in the process of pulling the audio and video and would have another district manager call me on Monday.
I just feel the public needs to know about the physical harm they might encounter from these specific Jiffy Lube International employees. In today's society too many people ignore physical threats and brush them off. The next customer who deals with these irrate employees might end up injured or worse.
Terrence of Redmond WA (12/11/07)
Monday Dec 03, 2007, my car got stuck in a huge puddle of water which caused the car to stop running. After the car dried out, I started the car and went home. The following morning, Dec 04, 2007, I drove to Jiffy Lube which is a couple of miles from where I live. Jiffy Lube did an Oil System Flush which they said I needed and changed the Oil. Less then 5 mintues from Jiffy Lube my car blew on 520. I coasted to a stop on the side of the road. I checked my Car's engine and noticed that no oil was on the dip stick. I then checked the road and did not notice any oil residue on the road. I called Jiffy Lube and told them what happened. Jiffy lube sent their mechanic out and he checked the oil. The Jiffy Lube mechanic whom I was standing next to pulled the dip stick and did not see any oil on the dip stick. The mechanic went back to his car and pick up two quarts of oil. The mechanic then put the two quarts of oil in my car and check the oil on the dip stick. The Jiffy Lube mechanic went back to his car and picked up a third quart of oil and put it in my car. The mechanic then looked under my car and saw oil running out of the oil pan. He looked at me and said there is nothing he can do and he left.
After the Mechanic left, I called a tow truck and had my car towed to a shop. I explained what happen to the mechanic who told me it sounds like there was no oil was in my car. While I was waiting for a tow, a road side Emergency truck pulled up behind he and asked me if I needed help. The Emergency help people waited for a while before they left. I had a rebuilt Engine put in my car to the tune of $3153. I was told by the VW dealer that a new engine would cost $6000.000 which I don't have. I took a bus to work while my car was being worked on. I did call Jiffy Lube Corporate at 800-344-6933 who told me that I would need to deal with the shop not corporate. Jiffy Lube says that the problem was caused by something else. Whatever else may have casued the problem (which I do not believe) there should still have been oil on the oil dip stick.
Annetta of Philadelphia PA (12/06/07)
I took my F-150 truck in to Jiffy Luve for a lube and oil change. The very next day I got a call on the service I received and said "excellent" for every thing including time frame 15 mins. Two days later I found flaws. The receipt said I needed new wiper blades which were new, but they cut the corner of the blades, and my husband showed them the pack which the wipers came in because it was still in the truck and cost me $25.00. There were numerous other problems that they did not address.
I took my truck to Jiffy Lube for oil change and lube because I had a $5 coupon off, and they did not do a good job; my truck got worse, losing radiator fluid and power. My husband found out that Jiffy Lube cheated me. Also, they didn't change the oil filter, and I was told if I wanted anti freeze it would cost $ 4.00 more. I declined because we had it filled. They loosened several hoses to my truck, took caps off my tires
Jiffy Lube cut my new wippers at the corner and loossened several hoses to my truck, took my caps off my tires and never replaced them, spilled oil on my engine causing it to smoke, leaned on my casing covering my fan and caused it to hit the fan which my husband had to bend back in place--among other things. And we are still finding more things they did as we drive my truck.
I had always had my truck serviced by my usual mechanics. I never had problems like this.
Maurice of Warrensburg MO (12/01/07)
I was a normal customer at Jiffy Lube. I went in one day to get my A/C recharged. They tested the system and recharged it. While recharging, I overheard a conversation between the employees that sounded like they guy was not trained very well. A few weeks later, I started blowing hot air. I am very busy so I went in when I needed an oil change. I explained the problem. He changes the oil and tells me to take it to Warrensburg Ford to have them look at it. I went in and the dealer explained that they found a hole in the compressor. This upset me because I never had a problem with the vehicle before visiting Jiffy Lube. I paid my deductible to have it fixed. A week after visiting Ford, my vehicle started to slip gears. I took it back to Ford and the guy tells me there is a hole in my oil cooler line and there is a hole in my air compressor. I explained the technicians just repaired the hole. He checked his records and found that I was correct, and only said he would talk to management to see if I had to be charged again for another comprssor! Additionally, he tells me that there was a leak on my transmission and it would cost almost 300.00 to repair. I felt a little suspicious, since I never noticed a leak. so I refilled the transmission and have been driving for a month with no signs of a leak. I found out later on that the management at Ford and Jiffy Lube are well acqauinted with each other. Small town monopolies! I even called the regional manager of Jiffy Lube. He told me that it was impossible for his employees to do such a thing to the car. How would he know if he was not there.
Jamie of Chicago IL (11/29/07)
I went in to Jiffy Lube on October 29, 2007 to get an oil change. On Nov. 24 I noticed my brakes tightening up as I was driving. I pulled over and was smelling rubber. I looked under the hood saw nothing, got back into the car, and it would start up but not move in drive nor reverse. I got the car towed to my house. The next morning it started working. I took it to the Gillepsie Pontiac Dealership. They checked it out and said they noticed that Jiffy Lube was the last place I got my oil change. They also said my brake fluid was contaminated, and they brought it to me in a clear bottle for me to see that there was more than break fluid in it.
They said I needed new hoses, all new calipers, all new rotors, break pads, flush system, hoses and washers, master cylinder, 4 break cleaners and 2 bottles of break fluid--all totaling with labor $2700.00. I have no warranty on this car. Glenn Potter, the service man who was helping me said that they had 4 other cars in with the same problem, and they had all been to Jiffy Lube to be serviced.
Vick of Monroe WA (11/16/07)
November 8, 2007 I decided to have my oil services at Jiffy Lube before I headed out on a long trip to Coeur d' Alene, Idaho. While I was at Jiffy Lube, the attendant asked if I would also like my transfer cases and transmission flushed on my 2003 Jeep Wrangler. I agreeded and payed $252.58 for the complete service. I have not had any problems nor have I had to bring my Jeep into the dealership since I bought it in 2003. I provide maintenance at regularly scheduled intervals. Thursday night when I brought my vehicle in, it was running fine.
Friday morning, Nov. 9th I set out to Idaho. Before I left Monoroe, I noticed my Jeep was not driving normal and it kept shifting in and out of gears. It acted as if it were stalling at times in different gears while I was driving. It eventually stopped and I arrived in Idaho. Once again, I noticed my Jeep was going in and out of gears while driving and a family member suggested I check the transmission fluid level. I did and found that it was very low. I contacted Jiffy Lube and explained this to them.
They told me they had added ATF Dex and that I should add more fluid. I did. I began the trip back to Monroe, Washington and lost power in the vehicle going up into Spokane. The Jeep began shifting into different gears as I drove and at one point I was almost hit by a semi. I pulled over at a gas station and called Jiffy Lube. They apologized and said that a manager was not available, but I should contact them Monday. I explained that I was stranded on a holiday weekend and that my vehicle was not working.
They did not provide any additional assistance for me. I was able to contact a mobile techinician who came out to where my vehicle was located and told me they had put in the wrong transmission fluid and the levels were low. He did an emergency flush on my vehicle so that I could drive it back to Monroe and have it serviced at the Jeep Dealership. I brought my Jeep into the Dealership and my transmission is no longer working. The cost is $2300.00 to have it repaired on top of the $152.00 for the mobile tech service and the $99.00 I payed to have the transmission flushed in the first place. I contacted Jiffy Lube's Headquarters in Texas and filed a complaint.
They had a store manager contact me and appeared to be workable. Since then, the Jeep dealership contacted Jiffy Lube's local management and they told the Jeep Dealership that they were denying the claim since I did not have a sample of the fluid when it was flushed by the mobile technician. When I had contacted Jiffy Lube while I was stranded, they did not inform me to have a sample taken at that time. I have tried calling them again, and they will not return my call or let me know in person that they are denying my claim.
Mike of Burson CA (11/05/07)
I have a truck with 397,000 miles on it. it was running strong and fine. Took truck to Jiffy Lube, had oil changed and 2 quarts of anti-freeze put in. Less than 25 miles later I have water in my oil, and I have a cracked block.
Jiffy Lube has taken no responsibility, and I have to come up with $4,000-6000 to get truck engine fixed.
Damien of Chicago IL (10/23/07)
I went to Jiffy Lube for a regular oil change to prepare for a trip out of town and to drive to work. There was nothing wrong with my car before I went in for service. The service took over an hour, and I walked over and the guy under the bottom of my car told the other guy who was standing that "it will not stop leaking". I asked him what did he mean, and he stated that I had cracks in my oil pan. I know there were no cracks due to the fact that I drive from Chicago to Skokie for work everyday and do not have any leaks. Now all the oil has drained out of my car outside my house, and I have to miss work until this is fixed. I called and asked for the manager, and he said his name was "Sneakie." He said he talked to me earlier, and his employee told him the pan was cracked before he removed the screw. I asked him, "If there was a crack before, why did he remove the screw before telling me?" He claimed thats why he gave me a card to call his friend who's a mechanic.
Oil leak now, with oil all over the ground, when there was no oil leak before going to Jiffy Lube.
Jeffrey of Tucson AZ (10/11/07)
I had my oil and oil filter replaced on 9/24. My 1997 Corrola ran fine for a couple of days and then the oil indicator light came on. I noticed that they (Jiffy Lube) put too much oil in my car. I stopped by a couple days later and asked them (Jiffy Lube) to take some of the oil out, which they did. They called it a three second drop. The oil indicator light was still on and continued to be on after I left Jiffy Lube. I noticed that my car was stalling from time to time. Finally on October 5th, the engine threw a rod and is now not driveable. A new engine would cost $2000.00 to replace. I am asking for a the engine to be replaced at Jiffy Lube's cost.
The consequences are that I am without a vehicle and having to use a rental car to get to and from work. My engine would have to be replaced at great expense!
Blake of Mill Creek WA (09/29/07)
Jiffy Lube claims to have changed a fuel filter in the fuel tank of my truck. I'd been told by other Jiffy Lubes that they didn't do that. So, I checked my fule filter, and all the dirt that was there in the first place was still there meaning that nothing had been disturbed during this phantom fuel filter change. I called and confronted them about it, and they claim they changed it. The only thing they did was spill a little gas on my tank and call it good.
No physical damage to my truck, but just lost faith in Jiffy Lube and was cheated out of some money.
Florence of Severn MD (09/26/07)
I took my truck for an oil change at Jeffylube and was damaged by an employee. He said he accidentally bang it on the ramp/bay.He completed written documentation assured me of compensation by the company. He asked that I bring estimates of the damages from different shops. I presented two that amounted to $1,500.00 The manager said his boss at the above would contact me. Two week later he never did. I kept on calling weekly,until we spoke. The boss told he has to forward the document to his boss.I suggest taking my truck to the shop and forward them the bill. He decline and sent me a check two months later for $761.71 There was no talk of negoitation. No compensation for my time, in getting the estimates.
Brandon of Middleboro MA (09/16/07)
Well i took my Audi A4 for a seemingly harmless oil change as i just bought the vehicle. I brought it to Jiffy Lube, generally recognized as friendly, safe and fast service. But i got everything but. AS i drove me Audi home as it was deemed all set as i found the oil light flashing and smoke violently coming from under my car and the hood. The jiffy Lube franchise i went to is trying to deem it my fault, but they are investigating it now.
Josh of Redmond WA (09/15/07)
Mechanics didn't tighten drain plug properly, which fell out, causing my oil to drain out while I was driving, damaging my engine and turbo.
Brint of Jacksonville FL (09/13/07)
hello, my name is Brint Terrell... i'm 29 years old, and i recently moved to jacksonville florida. north side i believe... off lem turner. about 2 or 3 weeks ago i took my car in for an oil change at jiffy lube...when i got there the guy was like what can i do for you sir, i said, i'll need an oil change... he said, that would be 34. __. i was like no sir.. my car is going to cost much more than that.. i should have known something then... i have a bmw and he was going to use regular oil.... good thing i didn't leave it there. another friend came with me... while we were there the oil change wasn't going smoothly... after waiting about an hour the guy came out and said there was a problem.... one guy asked me who was the last to do my oil change... he was like i bet it was walmart... i was like how you know... he said, because they used blue silicon.... to kind of shorten the story for now... after about two more hours i was told that i had a problem and something was stuck in the oil panel... then the district manger came and he looked at it and said that walmart had messed up my panel.... after about another hour i was told that i needed a temporary seal and to get it fixed by the next oil change.... i paid them and left... thanking them for a good job. two days later i notice an oil leak... i'm still thinking its walmart fault... about 3 days ago i take my care to midas and they i tell them my story... i asked could they fix the problem... they looked at it and immediately said... we can't touch it... whoever worked on your car last cracked your oil panel... to kinda shorten the story until later..... i went back to jiffy lube and they claim no fault at all... the district manger claims that my oil panel was cracked and it was on the receipt i signed... i signed the receipt without paying in attention thinking that the job was well done... the guy who worked on my car doesn't work there anymore and i find out that he is not certified at all... i found this out from an employee who also looked at my car with the other guy who no longer works there.... the employee who still works there told me what really happen... he told me that the guy was beating on my panel and cracked it... when i talk to the another employee who took a look at my car that same day... (he is new and certified) he told me that clearly the crack was caused by the new screw... the crack in right next to the screw... the reason the district manager saw the crack my oil panel is because he looked at my care after the employee had been trying to fix it or beating on it for 2 or 3 hours.... i explained to them that my car never leaked oil.... and now it leaks really bad... before i left another guy who works there but in six quarts of oil for me... and that didn't do much because just as fast as he was putting it in... it was coming out.... i then asked him was he certified... and he slowly shook his head no.... if they felt that it was a problem with my car, they should have done what midas did... said, sir, we're not touching it... but they touched it... reason being.. there was no problem... the guy who worked on it wasn't used to dealing with foreign cars and instead of admitting he had done wrong.... he dried to fix it... i got caught up because i'm not familiar with the auto jargin that was used.... i later talked with the employee who first told me what really happened... he explained that they have many cases pending.... such as, forgetting to put oil in the cars, putting on the wrong filter, putting brake pads on wrong...... i'm highly dissappointed that an accredited place such as jiffy lube would not own up to what is wrong.... i would like for them to fix my car and be exposed so that others don't be victims
Melanie of Little Rock AR (08/29/07)
My husband, sons and I routinely have the oil changed in our vehicles approximately every 5000 miles, as recommended in our vehicle owner's manuals. A few months ago, I took my 2001 Chrysler Sebring to Jiffy Lube for a routine oil change.
We have frequented this particular Jiffy Lube on Rodney Parham because of it's proximity to our home, the quick service and the car wash. I arrived right at opening time and was the first customer of the day. While I was waiting for my car in the customer waiting room, an employee called me up to the service desk and recommended a laundry list of additional products and services.
I agreed to a transmission service and something else I can't even recall, and I ended up paying about $200.00 for what I intended to be a $19.99 quick oil change. And for some reason even though I was the first customer in the garage, I sat waiting for my car for over an hour and a half while I watched numerous other vehicles come and go. I finally had to go ask what was the deal with my car and why was it taking so long and while other customers who arrived behind me had come and gone. It was about another 10 minutes later that my car came out of the garage and into the car wash. One evening, a little over a month ago, my son was driving the Sebring when it started shaking and making noise.
He immediately pulled off the road, turned off the engine and called me. I came to his rescue and we left the car parked on the side of the road for the evening. The next morning I had my father take me to deal with the car. He drove it, and I followed him to a nearby Shell Service station where we have done business for years. We had a mechanic there listen to the way the engine was running and he checked the oil.
There was virtually no oil in the tank!!! He asked if we had noticed any oil leaking out on our carport or if maybe the car had run over anything that could have busted the oil pan, but nothing like that had occurred. We had him check for leaks or a busted oil pan and he found everything intact. He stated that the only way that he could see that the oil tank could contain virtually no oil in the absence of a major leak or busted oil pan would be that the oil tank was drained and the oil was not replaced.
Now I am not a mechanic, but I think that even if the car was extremely past due for an oil change,(which it wasn't) you might find the oil a bit low, and it would be dirty, but you would still find some oil! I am convinced that Jiffy Lube is responsible for the lack of oil in my car.
The Shell Station was kind enough to let my car sit on their lot for about 3 weeks while we try to figure out what to do with it. I just had it towed to our home last week where it remains parked.
Kris of Reynoldsburg OH (08/25/07)
I had my last oil change done by your store at 7005 E. Broad back in June 2007. Today my fiance' wanted to do an oil change on both of our trucks. He started on mine and it took the two of us to loosen the oil filter because it was on so tight and when he climed under the truck and tried to loosen the oil drain plug with a wrench of the proper size, he was unable to move the plug due to it being in too tight. I then called down to the location that did my last oil change and was told on the phone that I could come down and they would help me, but when I got down there the manager came out and informed me that they wouldn't touch my truck, stating that my fiance' did the damage and striped the plug. Now I'm sorry but they didn't even look at it. They were just quick at shifting the blame off of their employees. So not only am I contacting you but I will also be contacting the BBB on this matter and the Attorney General.
Akilah of Washington DC (08/22/07)
I went to Jiffy Lube in Takoma Park, Maryland on August 1, 2007 for a routine transmission flush and refill. My vehicle had about 48k miles on it at the time. I figured I would have my transmission flushed before the 50k miles manufacturer routine service states. By Aug. 3, 2007 my vehicle was jerking as you pull off. Prior to taking my vehicle to Jiffy Lube I was not experiencing this problem. Aug. 3, 2007 I took my vehicle back to the Jiffy Lube explained the situation to the manager. The manager had two different technicians check out my car only to tell me they didn't notice any jerking. I explain to the techs that I drive my car everyday I know if there is a problem with my vehicle. They told me if I experience the jerking again call them back. I have called at least 5 times to speak with the manager regarding this matter only to be placed on hold and receive no assistance. I contact another manager at a different Jiffy Lube explain problem to them and they stated that I should call Jiffy Lube International and file a complaint (800) 344-6933. I am very upset, because this is my only means of transportation. I am on top of all my routine maintenance and never had a problem with my car until I took it to that Jiffy Lube. I am going to file a complaint with the Better Business Bureau and speak with an attorney. I work at a law firm, so I can get free advice. If they do not correct their wrong doings I plan on taking Jiffy Lube to small claims court. Have a wonderful day. Akilah Adams
Donald of Forest Hills NY (08/22/07)
I had the oil on my 2007 Jaguar S-Type changed at the Jiffy Lube in Long Island City, Queens in February of 2007. I had to return the next day because it was leaking profusely. The manager told me that they had a hard time getting the skid plate off because they lacked the proper wrench. This impeded their ability to install the filter, causing the leak. He assured me that it was now tight. In July the engine seized. When I returned the car to Jaguar, they showed me that the oil leaked out of the Penzoil filter, causing the engine to seize. The repair, not covered by warranty was $12,000. I contacted Jiffy Lube. They inspected the filter and said it was not their fault since it was outside the 3 month 3000 mile warranty. Since I have the dealership documentation and photographs, I will be able to pursue recovery through the courts, but it is a shame that it had to get to this point. They should have had the proper tools to begin with, and they should have owned up to their own poor workmanship.
Michael of Reseda CA (08/22/07)
I took my truck in for a scheduled oil change. My truck blew steam out of the tail pipe within 2 miles of leaving! Customer service says that the problem stemmed from overheating but there was no over heating or problems prior to my visit
Jenne of Phelan CA (07/13/07)
June 7, 2007. Stopped by Jiffy Lube to get the oil changed on my car, a 1991 Toyota MR2. It was coming out in the paper that evening for sale, and changing the oil was the last thing I needed to do. We waited (my grandson-age 6 and I),they gave me my bill when done, I paid it. They brought the car around, my grandson and I got in, went to leave, and noticed my door ajar light was on. I told my grandson to open and shut his door again, which he did, light was still on, I opened my door and shut my door, light still on, so I got out of my car, walked around the back and seen my trunk lid was open. Proceeded to shut lid, got back in car, and drove off. I drove down Bear Valley Rd, in heavy traffic at about 5-10 mph for about 1/2 mile, turned onto Mariposa Rd, also traffic for about another mile, then traffic cleared and I started to pick up speed. At approximately 40 to 50 mph, my hood flew up, smashed my windshield, and caused me to slam on my brakes. Thankfully, there was no one around to hit me, so I pulled over to the side of the road, calmed my grandson who was crying, and tried to calm myself. I finally got out of the car, managed to get the hood down, and slowly drove back to JIffy Lube on side streets.
I showed the manager, Smitty, what happened. He apologized, said they would get the car fixed, he had a auto body shop that worked with them on this kind of thing. He got into my car, and drove it himself over to the auto body shop, and asked them to fix it. I told him I was selling it, came out that night, and I needed it asap. He said no problem. Now, the MR2's have 3 deck lids, a small trunk in back, the engine in back, and a small storage area with the battery, windshield washer fluid in the front, under the hood. I told him it was probably an accident, whoever worked on the car didn't know which lever to pull, and probably pulled all three, trying to find the correct one, which would explain the trunk open. The lever for the engine is behind the drivers seat, hidden from view. He agreed. The girl was new, and probably didn't know. 4 days later, Smitty calls and says they are not going to pay for it, that they never opened the hood. That may be true (the paper work they gave me says they checked the battery, and added fluid to the windshield washer box, which is under the hood), but someone still had to have pulled the lever, which popped it.
I filed a complaint with consumer affairs, but they can only mediate,and he said they are not paying, so I have to pursue them in small claims court, but they will fine him for false information on the paperwork. Smitty said that I must have popped my own hood when I was checking the door ajar light, or my grandson pulled the latch in the glovebox? There is no hood latch in the glovebox, and I was checking door ajar, not latch ajar. I know my car, and I know I would not have pulled the hood latch. About them saying they checked items on my car that was under the hood, Smitty said that was a glitch in their system, it automatically put those things done on the invoice, and they were working on it.
So they had not done the things they said on my invoice? Funny, they never told me this. I assumed everything on the invoice had been done. I would not sabatoge my car to have the hood fly up, especially with my grandson in the car. They on the other hand, were negligent, did not go around and check the car which is obvious with the trunk still open. All I asked for was to repair my car.
Katherine of Ellicott City MD (06/28/07)
On 27 June, I went to Jiffy Lube for an oil change. The technician broke my oil dipstick in half. The manager came to tell me and said it happens all the time. He said they couldn't get the broken piece out of the dipstick tube. The manager said I should take the car to the Ford dealer and get the broken dipstick removed and get a new dipstick. I went to the Ford dealer, and they said they had never encountered such a problem. However, one of their technicians said he could drill a hole in the broken dipstick and pull it out. He was successful and pulled it out. However, I had to buy a new dipstick that cost me almost $40.00. I will not go back to Jiffy Lube for an oil change.
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Helen of Bakersfield CA (06/21/07)
My son took his 1999 Ford Taurus in for an oil change on 6/14/07. Their computer indicated a radiator flush was needed so he had them complete that service, as well. After driving approximately 20 miles, his car over heated and lost coolant from the reservoir. He stopped his car, immediately, and called for the Jiffy Lube manager. The manager came to his location, put more coolant in it and told him to return the next morning and he would check it out. My son returned, as instructed, and the manager re-flushed the radiator. While this was being done, my son overheard the manager tell his workers they needed to take more time when doing this type of work. Since the flushing, his car has continued to loose coolant and the water pump keeps making noise. We continue to keep in close contact with the manager, during which time, he noticed the reservoir was cracked. Although we replaced the resevoir, the problem continues. This is not the first time we've had problems after having Jiffy Lube flush the radiator. In 2004, I took the car into a different location and, shortly after, the car started over heating and the water pump began making noise.
Ann of Pleasant Hill CA (06/03/07)
On 6/2 I took my Mitsubishi Sport into the Jiffy Lube on Concord Blvd in Concord California. I had a basic oil change, top off on my transmission fluid and oil filter change. The car drove home OK. I live approx 5 miles away. On 6/3 I could not put my car into drive or reverse. My husband and I immediately drove back to the Jiffy Lube, and the assistant manager, Max Nelson, told me that in error, they drained my transmission fluid (not the oil), and they did not change my oil at all, but over-filled it. I did not have any transmission oil showing on the dipstick, and too much motor oil. I want to say that Max Nelson was very honest and immediately changed all fluids to correct the problem. He oversaw the entire process. He refunded my money. After reading all the reports of problems with Jiffy Lube in the past I probably would not have gone there at all. Because of Max Nelson, I will go back to Jiffy Lube ONLY if Max is working there, and ONLY if he oversee's the work to be performed. The purpose of me writing this is to date stamp the occurances in case some other damage has been done to my car from this service that I do not know about yet.
Anna of Hobe Sound FL (05/21/07)
Had an oil change 4/16/07. On 5/6/07 the car stopped on the middle of the road. AAA towed it to the nearest service center(Tire Kingdom) They inspected the car and reported that the oil filter was not put on correctly and all the oil had leaked out. Called Jiffy Lube in Tampa and they sent their guy to Tire Kingdom. They then reported that yes, they were going to have the car repaired. They said the motor will be replaced.
5/16/07 Jiffy Lube now says they are not responsible, there is no damage from lack of oil. My husband has had numerous conversations with principals at Jiffy Lube and they still deny any wrong doing. We can provide you with dates and names of agents at JIffy Lube that we spoke with.
The car does not run, we are being told that the engine is shot. We had the car towed to our home, in West Palm Beach FL (300 miles) and it is now going to the local Toyota dealership for a forensic inspection.
Can you suggest any recourse?
Silvia of Los Angeles CA (05/04/07)
I went to Jiffy Lube to get my Oil changed in my 01 Mercedes Ml320.
A couple of months later my car kept running really heavy and I had to stop in the middle of the freeway 3 times because my car was not going more than 45 mph..
I thought it was time to change the oil again, I dont know much about cars, so I took it to another Jiffy Lube.. who said last time they had not changed the filter and it was soo clogged up that they said it woulkd have messed my car up really bad. I looked at the filter and I had never seen anything more disgusting...
Scott of Pontiac MI (04/09/07)
They used incorrect parts when providing an oil change and caused minor damage and an oil leak. When confronted, they refused to provide any form of compensation. I had to take my car to the dealership and pay $64.50 for diagnostics and repairs.
Bill of Marysville WA (04/02/07)
My son-in-law took my truck to Jiffy Lube for an oil change and grease job. They showed him a very dirty air filter and said they would change it. My son in law said no, he would change it himself. When he told me my air filter was black I said it couldn't be, it hasn't been in the truck very long. We proceeded to take my air filter out.
The kids at Jiffy Lube had left one of 4 screws not screwed in so dirt could bypass the air filter if we hadn't caught it. Anyway when I showed him the filter he said that was not the same one as they showed him. Mine was still white and even a different shape than the one showed him.
Edward of Colorado Springs CO (03/04/07)
My son Justin took his 1992 Honda Accord to the above mentioned Jiffy Lube for a Signature Service.
He called home saying his battery light came on and his car stopped running. We had the car towed to our house to thinking it might be something we could fix without a big expense.
On 2/20/07 @ approximately 10:00AM the Honda Service Dept. (Chris) called to inform us that there was no oil on the dipstick and the cam was sheered. Upon explaining to him my concerns of one of his techs not putting oil back into my son’s car and the cam being sheered. They initially checked the dipstick which I also viewed and confirmed there was nothing on it. Then he proceeded to talk about and try to inspect the cam gear. The valve cover had already been removed by Honda technicians for diagnosis. Anyway, I ended up putting 4 quarts of oil in the engine to get it between the high and low marks on the dipstick. That did not include the filter and the engine had not been turned over with my oil in it. I notified Scott on 2/21/07 @ app. 10:00AM of my findings and of my video to support it. I received a call by Damon McClellan he wanted to send out an adjuster to look at the engine. I got a hold of Chris and let him know of the request to see if they could do it. I also questioned him and Damon as to who would be paying for the labor. Damon told me that they would pay for it if they were found at fault. The adjuster performed his inspection alone. Apparently, Honda didn't want to get involved. We found the rocker arm assembly and the lower crankshaft journals in the trunk of the car. We used the tire jack to get the car up high enough to get under it to the filter. Lo and behold, the filter is missing. They knew what I could prove with that, along with my video of the oil I put in. OH Yeah! According to Front Range Honda, they could replace the engine with one out of a junk yard for $2,400. We paid $65.00 to get it towed. $90.00 for the Honda analyses. Cost is $200.00 for the oil pan drop and install.
Anthony of Plainview NY (02/14/07)
Alleged oil change was conducted on 12/27/06 on my 1998 Ford Windstar. My vehicle was driven 600 miles and the oil was checked. Oil was thick black and soupy looking. I confirmed oil was not changed with my mechanic. I have read of similar complaints across the country with this company.
None at this time..
Scott of Burlingame CA (01/17/07)
Negligence on the part of Jiffy Lube Technicians led to the severe damage of my car's engine. Something as simple as replacing the oil plug was forgotten and I was allowed to drive away from the location as if everything was normal. My vehicle shut down while driving on a busy street. Luckily I was able to steer the vehicle to safety and no one was injured. After contacting the shop, two concerned Jiffy Lube technicians came to the location where my vehicle died and refilled the oil, replaced the plug and led me back to the shop where they performed an engine flush and fluid replacement. I obtained a signed explanation of the incident from the store manager and I was ensured that the engine was fine although it was shuddering horribly and the engine light remained on.
I took the vehicle to my Mazda service department first thing the next business day. After weeks of diagnostic work and replacement of small parts, the Mazda mechanics completed their checklist of possible problems without success, resulting in a teardown of the camshaft assembly. To their surprise they found severe damage to the camshaft and bearings, caused by metal debris in the engine. The only reason metal debris could be generated in a brand new engine, only 5 months old would be the result of running without oil.
Mazda's recommendation is to provide and install a new engine which is exactly what should be done. Jiffy Lube has a set dollar amount which they are wiling to pay which does not cover the complete expense of the engine replacement and associated costs such as rental cars and other out of pocket fees. This is unacceptable.
John of Mashpee MA (01/12/07)
My son had his truck serviced at Jiffy Lube Store #2650 on 12-23-06. He was charged $57.60 for an oil change with a high mileage oil up-charge as recommended by the certified technicians. To make a long story short, after the truck left Jiffy Lube it ran for nine miles and threw a rod out the oil pan. I went with my son back to this Jiffy Lube store only to find out that even though the advertisements talk about certified personnel, no one was certified, not even the manager. I find this to be a major false advertisement and misleading to the general public.
Kristy of Columbia MD (12/18/06)
I took my Honda Civic for a basic oil change. They did not tell me that the coolant was low. They did not go over my receipt line by line as they purport. Within a week my car was overheating, and I thought it can't be the coolant, b/c I was just at Jiffy Lube and they would have told me or filled it. When I called Jiffy Lube branch, they said they listed on my receipt that the coolant was low, so they weren't liable for not telling me. I called the corporate office and explained my situation, was told I would be called by someone from the franchise. I was never called, I received a letter 4 days later telling me the exact thing the Jiffy Lube branch told me. I called the corporate office back and they said I had no other recourse.
My engine warped because of my car overheating and needs to replaced for $3000. The coolant was leaking due to a crack in the radiator, which the Honda dealership said should have been obvious to anyone doing the oil change.
P of Atlanta GA (11/22/06)
The usual happened. I got a signature service and the oil filter was not replaced. No damage, the manager insisted it was replaced. I assure you it was not.
Donald of Sparks, NV (10/18/06)
I took my truck to Jiffy Lube on 10/05/06 for a transmission service. When I got home I noticed a leak so I took my truck back in on 10/10/06. They referred me to another shop that said they would fix the leak. On 10/13/06 they replaced a hose but it did not fix the problem so I took the truck back in 10/17/06. They found out it was a different hose that was leaking and they tried to replace a seal but it didn't stop the leak. They refused to fix it after that.
Jiffy Lube damaged my hoses when they did the transmission flush resulting in me having to take my truck into the dodge dealership to have the transmission cooling line replaced. It is costing me $350 out of my pocket for a mistake that Jiffy lube made.
Mary of Greenfield IN (09/01/06)
I sent the following letter today to the local Jiffy Lube and the corporate office in Houston listed on the back of the receipt. After reading Consumer Reports I don't hold much faith in getting a response. After reading the pledge of satisfaction on the back of my receipt, I felt compelled to write this letter.
I had my oil changed on August, 31, 2006 as you can see on the enclosed receipt. Immediately upon driving away I noticed a clicking sound my car had never made before. Before I could go one block, an alarm went off on my car telling me my oil pressure was low and that I needed to add oil. I immediately returned to your store. The attendant came right out and checked my dip stick. He told me to pull into the bay as soon as the car in front of me left. I did and then waited in the lobby where I saw the attendant add oil to my car.
Obviously oil was removed from my car and none was added. How could this have happened at a store that specializes in oil changes? I was the only car in the establishment at the time I dropped off my car. I would like this incident documented in case damage was done to my engine. I am leasing the car and am concerned about being responsible for a mistake that is ultimately yours. I look forward to your written reply. If I do not get one within a week, I will be taking further action.
V of Hazelcrest, IL (08/22/06)
I took my car to Jiffy Lube for an oil change and when they were done, there was oil leaking all over the place. When I called to tell them, they said this was normal. I told them this had never happened before and asked for a manager to call me back. To this date, the manager still has not called.
The next day I took my car to the dealer and they saw that the oil plug was stripped. I called the Jiffy Lube manager again but the manager did not return my call.
It cost me about $125 to repair this problem and I am furious.
Judy of Ft. White FL (08/19/06)
On July 15, 2006 I had my dodge caravan in for a radiator flush and fill plus an oil change. I traveled to ft. stewart, ga the next and the radiator cap was not tightened so i lost fluid and my son replaced about 3/4 gallon of fluid. I had noticed spots on my back bummper but not much. This past weekend (Aug11, 2006 I went back to ga when i came back I had to replace the water pump. On the 18th I went to Jax airport to pick up my daughter when we got back to Lake City I had quite a bit of oil on the back of the bumper and the door on the back. I checked the oil and it was down and had to put in two quarts of oil I have checked under the car and the oil is leaking around the filter and oil plug. To pay 169.00 for this kind of service is not what I will do again.
So far I have been lucky on th |
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