
Lisa of Mokena, IL on Jan. 28, 2005
I had a 1998 Eddie Bauer Ford Expedition. Now that I have read about the the recall that Ford is finally conceding to, I thought I would add my story. In August, 2004, I had gone on an errand with my two children for about half an hour. When I arrived back home, I parked the car in our attached garage, as I usually do. About a half an hour later, my son asked me to back the car out so he and his friend could play ping pong in the garage. For some odd reason, I said I would park the car in the street, although I typically never parked my truck in the street.
About 15 minutes later, I was in my backyard when my daughter came to tell me that the truck's hood was smoking. Within 10 minutes, the entire front of my truck was up in flames. The flames were so high they burned the entire front of the tree the truck was parked beneath, and melted the concrete on the street. I can only imagine what would have happened if I had left the truck in my garage. I am a piano teacher and was going inside shortly to start teaching, and would have been downstairs with my students when the fire started.
Thank God for the Fire Department. The insurance compnay declared the truck a total loss, of course. I immediately contacted Ford as well, and was assured by someone in the "Consumer Assistance" department that no such case of any fires in Expeditions had ever been reported, but they would look into it, and someone would call me as soon as possible. A few weeks later, I received a "Dear John" letter from Ford, stating they apologized but could do nothing to help our situation, and my insurance company was responsible for any financial hardship that may have incurred, not Ford.
I still can't believe this happened, and they would take no action when there are so many cases that have been reported. Does someone have to die for it to be addressed in a better manner than a recall of only certain vehicles? My truck was a 1998, and they only recalled 2000-2001 trucks, to my knowledge. What about the other model years?
My truck, which I had taken very good care of, was totalled, leaving us in the unwanted position of having to purchase a new vehicle. The insurance company only gave us blue book value of our truck, which covered the amount we still owed on the Expedition. This left us with having to make the full down payment on a vehicle we hadn't planned to buy in the first place.