Valvoline Reviews

I once thought this was a Trustworthy Company, being that I've brought my vehicles here for over a decade. Well that's not the case for this location. I went in for an oil change and had to get it towed out. They denied the damages although it was done at their location. Their so called Area Manager doesn't have the decency or professionalism to give their long time customer a call. Don't make the same mistakes I made with trusting these 15 mins oil change locations.

I am beyond happy with how that experience was. Leland and Lana took special care while working on my car today. It was my first time coming, and I was able to use the 20% off coupon. Their prices are so reasonable and affordable, I was super happy with it. I had no idea that they offered so many more services than just oil changes as well! I will have to come back for sure.

I took my suburban to get an oil change. They over tighten drain plug and stripped it. Now it leaks. Now I'm having to pay almost $900 to fix their screw up. I strongly recommend going to any other place. Can't be any worse!

Always went to the Asheville, Merrimon Ave location for my oil change for decades, no problems other than always messing up my tire pressure, however, the last time the guy obviously overtightened the oil drain plug because the next day I had oil spots on my driveway, so I looked under my car to discover a leak coming from the oil pan area. Zero spots on my driveway before and the next day spots where I was parked. My car is new straight, from a dealership and I had only been driving it for less than six months, so I took it back to the dealership to have them inspect it and they said it was from over torquing the drain plug, and replacement was the only option to stop the leak because the plug was stripped.

Went to get an inspection on three different occasions. Was told every time the inspector guy called in. What kind of customer service is this? They are liars. Do you just do oil changes?? Inspections you can’t get done in Clifton park. Shame on you Valvoline. You lost a customer.

Eric the manager blatantly lied. The technician didn’t screw on oil cap after service which led to drop in oil and oil pressure causing further damage to car. He viewed video denied claim and stated I couldn’t access video without a court order which is untrue per another Valvoline employee. His manager was to review claim. After 5 phone calls in course of 10 days they hung up on me and would not allow me to speak with upper management. He closed claim without any communication with customer.

Northfield, Minnesota location: Do not even think about it. Oil change done wrong, leaked 5.5 liters of oil, son was stranded... and so the worst, most horrible, abusive and intimidating behavior began from the area manager Frasier. Never ever in my life have we had such an atrocious experience. Untrained, unprofessional and the worst experience all around.

DO NOT GET AN OIL CHANGE OR ANY SERVICE AT VALVOLINE! Their technicians are either untrained or lazy. Their negligent behavior directly caused my skid plate to drag on the ground while driving 70 mph on the interstate. While they so graciously refunded the cost of the oil change, which essentially admitted guilt, they refused to reimburse the cost of the tow, repairs, hotel & Lyft. After calling Valvoline to make a claim, they said I would get a call back. Instead I had to call again after 4 days without hearing back from them. Ralph, the area manager, was absolutely rude and unapologetic. He is not a good representative of this company.

I took my car to Valvoline to see if it needed antifreeze or water because my Engine Temperature HOT warning came on. They saw me coming. They made all these assurance and told me I needed a radiator flush because the antifreeze was dark and sludgy; they informed me my oil was completely empty even though I had recently checked it about a week prior and it was full; they told me I needed an engine flush in addition to radiator flush. they said it would need an air filter and a synthetic oil change (fill-up since if it was empty there was nothing to "change." $316 later they sent me on my way and the engine temp warnings came back. At a mechanic shop a little further up Route 17, I learned the car had most likely blown the head gasket and the oil and antifreeze were mixing and the engine would need major repairs.

I used this company for three consecutive oil change services for this vehicle between approximately 34,000 and 50,000 miles without any prior issues ever being documented or communicated regarding the oil drain plug or oil pan threads. During my most recent oil change service on January 16, 2026, at this location, the oil pan threads failed during service, resulting in damage that required repair at my expense totaling over $640, including the service charge itself.