EZ Lube

I went to get my oil change on Friday, 02/03/12, at 20860 Sherman Way. Canoga Park, CA 91306. My service was done by Upper **, which I understand is a manager at this location. Minutes after I had left EZ Lube, my oil light came on. Then my car started shaking and then right after my "check engine light" also lit up. I pulled over and called EZ Lube and explained what happened. A person, which was the assistant manager (forgot his name--possibly Lower **) came out to where I was and checked the vehicle. After he checked it the oil and check engine lights turned off. The problem was that I had no coolant. It was completely empty! Per the service checklist stated: "coolant overflow tank--visual OK." The assistant manager attempted to contact the manager by phone several times, but he never answered. The assistant manager said there was some fluid leaking from my radiator and may have been a precondition issue, which was not. I had never had a leak from my radiator.

I have always taken my vehicle to get my oil change to EZ Lube and they would have noticed if my car was leaking some type of fluid and I would have definitely been told about it there and would have been on the recommendations. But since it was Friday and probably almost closing time, I don't think he bothered to really check my vehicle. I am paying for someone to service my vehicle and tell me what I need, but I was not told anything. I am very dissatisfied with the service I received that day and frankly afraid to take my car back to EZ Lube. My husband worked on the vehicle for about 2 hours afterwards, filled it up with coolant, and also stopped the leakage, which was not leaking prior to me going to EZ Lube. This is my only transportation. I need my vehicle to be in good running condition.

I have a coupon for EZ Lube, off computer today. It specifies a conventional Oil Change for $18.99 plus waste fee. Fair enough! I asked for Valvaline Oil. They do not have it. I asked if I could bring my own oil. He said yes, but I would be charged $29.00 in addition. I told him to forget it. I will find another source. It makes no sense. I will get the word out to as many as possible.

The serviceman then explained that my car needed an additional "air filter". He explained that they didn't have one, but that I could stop by at the end of the week, and they could replace it for me quickly. I was dissatisfied with this because I felt I should have been notified of the low inventory proceeding my car work. The inspection I requested showed that my radiator was "okay" on January 8, 2012. The only recommendations were an intake system cleaning, power steering service, and transmission service at 90,000 miles. The assistant manager assured me that my car was in excellent condition.

I obliged to his request, and returned on January 13, 2012 for the completion of my work order. I was greeted by a manager upon arrival. I tried to explain the purpose of my visit to Arthur **, the store manager, but once he understood that I was not paying for a product I had already paid for, he asked me to wait, and serviced a gentleman who had come after I had arrived. Once he got to speak with me, 40 minutes later, I explained my plight again. I was told that I would have to come back another day when the assistant manager was present. I told Mr. ** that was ridiculous, and all he had to do was bring up my invoice with the information on it.

He argued with me about this in front of customers, before finally stepping out, calling his assistant manager on the phone, and confirming everything I had attempted to tell him. At this point, Mr. ** tried to charge me $30 for the filter. I again, reiterated that I wasn't planning on paying for this service. Mr. ** replied, "I already put it in, if you want, I can take it off and replace your old one." I told him that I didn't appreciate his tone, and to please remove it. He then tried to offer me a $5 rebate if I kept it in. I refused again.

Two minutes after I drove away, my car began to violently lurch back and forth! All my sensors came on my dashboard, and I put on my hazard lights. I made a U-turn and returned to EZ Lube store no. 111. Mr. ** said that he forgot to turn off my sensors, and began to do so. While he was doing this, he popped my hood, and was doing something under the hood. At the time I thought nothing of it.

I left the store, and headed to Moreno Valley. Thirty-five minutes later at my destination, I parked and smelled a burning smell. My hood began to smoke, and hot radiator fluid was gushing out of my cars underside! I allowed it to cool, and took it to a lube shop in Moreno Valley. They informed me that my radiator was "bone dry". When they checked my cars "pan", they said that large amounts of coolant was found sitting there. The lube shop graciously filled my radiator with fluid for me, and I left. I told them that was impossible that my radiator had been empty as I had just had the fluids topped off on January 8th at EZ Lube in Corona. I then called Mr. ** at EZ Lube, and informed him of my car's condition.

He said, "Bring it back and I'll take a look at it and fix it." I informed Mr. ** that I was over 30 miles away and that my car wouldn't make it that far. Approximately, 20 minutes after I left the lube shop, my car began to overheat! My engine shut down and would not start. I pulled over and called AAA. I only was able to tow the car 7 miles to the nearest shop, as every mile over this limit, would have been 29 miles, and $10 per mile! I parked my car at Auto Tech 1735 Third Street, Riverside, CA 92507, where it is now parked until Monday. I paid a fee of $47.50 as a diagnostic charge, but seeing as they were just closing as I arrived, they could not tell me what was wrong with it.

If the radiator and the engine were damaged in any way, I will hold EZ Lube responsible for the damages to my car, as it was in excellent condition before it received service at their store. I am prepared to potentially file for damages against Mr. ** for fraud, tampering, and recklessness against my person and property. The fees I acquired from AAA ($120), as well as Auto Tech in Riverside (so far $50), the coolant I purchased ($12), and a refund of my oil change ($75.78), my gas ($60), as well as an apology from the store manager is what I am now seeking.

If the engine has been compromised, as well as any other parts of my vehicle stemming from this, I will be forced to seek further punitive damages. I am writing EZ Lube Corporate to see what interventions they are prepared to offer for my car and personal safety, which was danger after a quick visit to store no. 111. Please contact me ASAP so we can rectify this situation quickly. I look forward to hearing from you. I warn everybody, do not go to EZ Lube!

Upon presenting my $18.99 oil change coupon, I was told that my 2008 Honda Civic needed "special" oil and that the actual fee to change the oil would be $60 rather than the coupon price of $18.99. I ended up leaving their facility and got it changed by Jiffy Lube instead for the same coupon price.

My college daughter has my 2010 C300 Mercedes in CA. I found an EZ Lube Oil Change coupon online and she went to Store #13 in N.Hollywood, CA to have it done. They told her it could not be used due to the high grade oil she was required to use and charged her $161.79 for her oil service. She spent 1 1/2 hours and they did not know how to clear her "due for service" light on her dash.That should have been our first clue that they were not Mercedes specialists or any type of professional specialists.

A month later she was driving home in LA at 1am and her tire pressure readout on her dash kept dropping. She called us in OH, because she was afraid to pull over alone on the highway. We told her to drive home and call AAA in the morning. The tire was completely flat in the morning and she went to a knowledgeable Just Tires store down the street. That is where she was informed that her tires were rotated during her recent oil change.Tires on a Mercedes are different sizes (rear and front) and this caused the tires to rub in the wheel well until they damage the tire.You cannot put front tires at the back on a Mercedes. EZ Lube mechanics had no idea.

We were fortunate that she did not have an accident from a blow out due to this stupid error. I wrote to the company and CEO Guy Marsala was very concerned, he called me immediately. But, then he went out of the picture and another EZ Lube rep called. He did not seem to have the same concern for her safety or the unprofessional service that has been rendered. He said he would send a check for the replacement of the tire and $19.99 for the tire rotation, which she never asked for and should not have been done or charged. I was very disappointed that they felt it only necessary to pay the expenses that they caused.

They had no concern for all the time she spent repairing, missing work, and the danger that has been put on our daughter. They had no concern in displaying quality customer service. I have to say that there is a flaw in the training of the so-called professionals at EZ Lube, in coupons not being explained correctly, the added services, the long wait times for an oil change, and the uncaring customer service personnel at the home office and a real lack of concern. I was not asking for anything in particular over the tire cost. But, you would think that they would at least reimburse me for the overpriced oil change since it caused such a mess, much wasted time and our daughter to be put in danger. Nothing.

I did get a nice message on my answering machine from the CEO, But no real regret from EZ Lube. My exact cost of the new tire and the tire rotation refund check arrived in an envelope with no apology. I don't think they even deserve one star since they put a consumer in danger and the wheel rotation has been a huge, dangerous mistake!

Brought 2011 Chevy Cruze in for oil change. Handed the $18.99 coupon and was told we couldn't use. They said it would cost $79.99 for this car because it need the expensive oil. Why don't they state this on their coupons? It seems they never honor the coupon price! Scam to get you in there. We took it to the Chevy dealership and got it done for half the price along with inspection and tire rotation. Never again will we go back!

I went in to EZ Lube with a coupon for a $18.99 oil change. They took my car and called me a half hour later telling me to come get my car because they couldn't change my oil. When I asked what the problem was, they told me my drain plug was stripped and they could not remove my oil pan and I would have to take it to a mechanic because I may need to get a new oil pan for my car. I then went to Pep Boys to get an estimate, without having them personally check it and they told me if I did indeed need a new oil pan, parts and labor would cost me almost $700! Depressed by this thought, I asked my boyfriend to take a look at it for me. He had no problem removing the drain plug and changing my oil for me. EZ Lube had lied to me to get out of changing my oil for $20.

I came in with the $18.99 RT oil change coupon and they refused service because I was showing them the coupon on my phone, even though they can easily get the coupon code right off my phone. They said I have to print it out. So, I came back later with a printed coupon and dropped off my car. About an hour or so later, I came back to pick up my car only to find out they haven't done anything to it and refuse to service it. They didn't even call me ahead of time to tell about it. The assistant manager, Edward **, claimed that the oil plug is over torque, therefore, they don't want to service it and assume any liability for it. At that point, I didn't remember his name so I left and came back a 3rd time only to have the other employees gave me the runaround that he was"unavailable and walked away from me. I demanded his name, only to have another employee grabbed a business card for the store manager from the front desk and handed it to me, and walk away without even speaking to me. I said "No", and that I wanted the name of the person I initially spoken with and refused to service my car. Finally, that employee turned around and wrote it down for me.

I took my car to a different shop and told them what happened. An older gentleman took a look and said nothing looks wrong with the screw at all. With just one hand, he easily unscrewed it and turned around to look at me and said, "There's absolutely nothing wrong with your car, they just didn't want to work on it." This is the kind of ethics that the people at ** have. They will make up excuses so as not to service your car if you come in with a coupon, which their company put out! It is false advertisement to get people to come in. These people can't be trusted at all.

I too took a coupon into EZ lube in Hemet Ca, which they refused to honor at the advertised price. They claimed that since my auto had high mileage, they could not honor the 18.99 price. After insisting they honor the price, they finally called the manager, who told me it would only be a few dollars more. Of course this was not for high mileage oil. They quickly changed the oil and even though they claim they fill all fluid, they apparently did not on my car as the very next day I began having problems.

I went to my mechanic, who told me of major engine problems from lack of coolant. I could not afford to fix the problems at that time so just refilled with coolant, which is holding fine. This was three months ago. If it had been filled the day before, I wonder where it all went.

This company is less than ethical in their business practices, attempt to sell products by using "fear tactics" and when you do not buy additional services become rude and disrespectful.

I needed an oil change in my 2008 Honda Fit. EZ Lube had a sign out front; advertising $18.99 for an oil change. I went in and asked for just an oil change in the advertised price. They took the car and did the service. Afterwards, they gave me an invoice for $43. They said my car needed the premium oil! They didn't even ask me if I still wanted them to do the service! No, my car did not need premium oil, nor did I want premium oil. It was classic bait and switch scam! I am never going back. Have this company shut down.

I took my 2004 Camry for an oil change. The staff refused to honor my coupon for the $18.99 special and said they would only honor the coupon for $24.99 premium oil change as my car had a high mileage. When I agreed to that request, they recommended the transmission oil change. When I refused their recommendation, the staff became extremely hostile. When I wanted to pay, I requested that they use my card as a debit so that my funds are immediately transferred. They refused, and just swiped my card and handed me back my receipt in extreme contempt. I went up to the manager, "Carlos", who was extremely disrespectful to me; and turned his back on me. I came home extremely angry and distraught only to find that the invoive they gave me had some other person's information. This branch of EZ lube is overly aggressive and abrasive in selling the customers extra services/repairs that the car may or may not need. On the customer's refusal, the staff becomes hostile and rude.

a normal car.

This is very bad business and it should be stopped. EZ Lube sucks.

I called them and they already had a story ready before even looking my car up. They said it was broken when I got there.

What's funny was they snuck it into the comments so I would sign it without looking (a trick used all the time when I worked at EZ Lube). They told me my hood latch was also broken.

To top it off, I found fresh broken plastic on my bumper after getting home.

I had an oil change performed on my 2007 Toyota Tundra on 06/03/2011. The mechanic broke my hood release inside the cab by apparently pulling the release too hard. The following morning, I towed my bass boat 100 miles for a day of fishing. At the end of the day, there was an oil puddle under the truck. Further inspection revealed my undercarriage to be coated with oil. I checked the dip-stick and it's 1/2 quart low. I left the lake, watched the oil pressure gauge on the return trip home and drove straight to EZ-Lube to talk to the manager and get resolution. He wanted to put the truck in the service bay, boat and all. I thought it better to park the boat and while disconnecting it from the trailer hitch, I discovered the boat and trailer were now covered with oil, as well.

It turns out the mechanic did not set the oil filter correctly and the gasket was sticking out the side causing it to leak. The manager apologized for the inconvenience and put a young fellow to work on cleaning the boat and trailer while other service technicians worked on the problem on the truck. They did a marginally acceptable job cleaning my boat and trailer but I'll still have to spend several extra hours on it myself. As for the truck undercarriage, they did what they could to wipe down the most visible oil but it will require a full undercarriage steam cleaning and degrease by a professional detailer before it will be completely oil free. I will say the manager tried to make everything right and he refunded my money on the spot but I still have a broken hood latch and a lot of oil residue that will take additional time and expense to get corrected.

How does a consumer know if your recommendations are accurate? If a consumer walks in wanting just a oil change with regular oil but gets a list of other things that are "recommended" that cost 8 times as much. Why not "recommend" a second opinion before being sold the extra "recommendations."

That is a predatory practice if a consumer is made to feel they should buy something sooner than later. Call it what you want. It doesn't feel good being sold something you don't have to buy.

This complaint focuses on what Toyota Motor Corp. recommends vs what Ezlube recommends.

On March 27, 2011, I took my truck to EZ Lube and had my oil changed on my engine, rear diff. and manual transmission where a shot of intake cleaning fluid was to clean out my intake fuel system. I was charged $285.91 while my truck is not an old truck. So now, I have an oil leak under it and I've taken my truck back to the same EZ Lube a couple of times and they said that they cannot find any leak or oil under it. I'm worried and upset because I drove in with no leaks and now everywhere I go I leave a puddle of oil.

I took my Hyundai in for an oil change and some minor work such as radiator flush and brake fluid flush. I paid about $350 for the work and drove out. The next day my air conditioner was not working. I had no cold air. They charged it for me and it worked for one day and didn't again. I took the car to my mechanic and had to pay for a charge with a dye in it and when it was empty the next day I returned to the mechanic and they determined that the hose that was damaged was not in stock and had to be ordered and it cost almost $400 plus labor. No one can prove anything happened at EZ Lube without pulling the hose out and I can't afford to do that.

I ordered rear differential service using special, required Honda fluid. The work order indicated that they will use the special fluid and charge an extra $20. A few days later, a noise started coming from the rear end. I took the car to the dealership and they said that the fluid was wrong and it destroyed the differential. I wrote a letter to EZ Lube. They did call me the next day to deny my claim because they felt that Honda could not prove that the fluid they drained was from my car. When I asked him if he meant Honda that was in collusion with me, he indicated that I couldn't prove anything regarding their service. I asked how he came to this illogical conclusion when the dealer in writing certified their statement. He said that it didn't matter.

I have been a customer at EZ Lube for the past 7 years and have trusted their judgment and recommendations until now. I went in to EZ Lube on 1/4/11 to get a full service oil change and to get my air filter cleaned. The man who greeted me and wrote my estimate was Chris **. I explained to him that my car has been starting a little roughly and that I had been advised that I should get my K & N air filter cleaned. While they were working on my car, Chris ** came to find me in the waiting room and told me that my air filter did not need cleaning and it looked fine. I questioned his judgment and explained to him that I had been advised by a person I trusted to have it cleaned. He continued to tell me that it was in a fine condition and that it looked "okay".

I trusted Chris ** and listened to his advice to not clean my air filter. On 1/6/11, I took my car into my regular mechanic whose judgment I completely trust. He ran computer tests on my car to find a code for the problem and found that there were no codes available. He said that he then thoroughly checked my car and the only problem he could see that could cause my engine to have trouble starting was that I had a very dirty air filter; that the throttle body needed to be cleaned. The computer testing was $98.00 and the cleaning was $58.80. I ended up walking out of there paying $163.87. Ever since, my car has been starting and running as smoothly as ever.

I have spoken with the manager at EZ Lube named Michael **, who proceeded to tell me that there was nothing he could do for me other than to file a complaint, which I am doing. The mechanic who worked on my car was named Manny **. As a longstanding customer of EZ Lube (as well as several other members of my family), I feel that I was completely taken advantage of at this location. I feel that as a loyal customer, I should be offered more than an "I'm sorry" by the manager. It was clear that my air filter did need to be cleaned and that Chris ** and Manny ** did not use skilled judgment while tending to my vehicle. I feel completely betrayed and no longer feel that I can trust the employees that work at EZ Lube. I will no longer be using their services because of this matter.

I just found out my lube holder was broken because of EZ Lube. I went to change oil at another company today. People told me that my lube holder will need to be changed because the guy in EZ Lube did not carefully handle it. This is not the first time I had problem with EZ Lube. There's one time I sent my car to EZ Lube. The second day, I found out the car had some strange sound and the sound didn't go away for months.

There's something terribly suspicious about this EZ Lube station. I brought my 2003 Suzuki Aerio in for an oil change in October 2010. It was pretty cheap at $26. However, the guy was really persistent in trying to get me to buy other services. (Batteries, transmission oil change, etc.) But that doesn't put me off. I just say no.But the big thing is I believe they have done something to my car. Deliberate? I don't know. I can't prove a darn thing.

My headlight went out. My cabin light went out. There are strange noises in the back of the car. None of these things were there before. I believe they have done something to my electrical system because when I looked at the head lamps, the boot and the inside appeared as if they had been shorted out. There were burn marks at the juncture of the lamp to socket. Could they have overloaded my electrical system somehow? Could that overload caused some of my bulb problems? I can't prove anything. Can anyone hold these people accountable?

My headlamps are finally functional after I played with them. But I'm going to need a new harness for the headlights. It's terribly dangerous and against the law to drive with just one set on.

On Sept 28th, I went to have my oil changed on my 2004 Honda Accord. I started to see small oil spots in my drive way. The spots became more frequent and larger in size. Yesterday, after a road trip I noticed a puddle of oil 6" in diameter under my car. So I decide to investigate. To my horror, the oil drain plug was loose and oil was dripping from the plug. I tighten the plug to complete turns until tight. I checked the oil which was down about 1 quart. EZ Lube just a word of advice. Tighten the oil plug after the oil is changed. Scary! I was a loyal customer until this happened.

Went in for a full service oil change. When they were done the service tech asked me if there was a " trick " to starting the car! I said, " No!" He asked me if I would start it. So, I walked out there and found that they had left my headlights on and the key in the on position with the fan for the A/C running! And the battery was dead! Never had I had a problem with my battery before! So, I said why were the lights left on and why was the fan left on with the key in the on position! Of course, it will drain the battery! So of course, I had to buy a new battery. And to top this off while I now waited for them to install the new battery, another customer, a woman, had the same thing happen to her!

I took my 1998 VW Passat to this location for oil and filter change and check tire pressure. This was my first experience with EZ Lube and was shocked to hear the estimate at $72.99 using Castrol Synthetic oil (5W30). I told them that I had a spare oil filter to use so they subtracted $2.00 and took off an additional 10% when I said their cost for this service is 3 times what I normally pay. No other service options were offered.

I asked how much oil my car would take and their data showed 3.7 quarts. While waiting for completion, I looked at the invoice and noticed that "up to 5 quarts" were charged to me even though I would need less than 4 quarts. When work was finished, I questioned this practice and wanted to speak to the Manager. He stated that up to 5 quarts were included in cost, so I demanded that if I'm paying for 5 quarts, I want 5 quarts. He tried to dance around the the "included" portion but since other customers were listening he said "I'll put the 5th quart container on your front seat."

Assuming that they actually added 3.7 quarts, my dipstick should be near full or at the top end of the dipstick. I checked it before driving away and found it at about the half way point or 2 quarts! I didn't have another conversation with the Manager over this issue but I suspect that most customers are being scammed in three ways. 1. Billing for outrageous costs for the service ( up to 3 times). 2. Customers not checking paperwork for the number of quarts billed and not asking how much oil is needed for make / model.

3. Customers are being shorted on quarts actually added to their vehicle.

you just lost my business

Could you, EZ Lube, please take my name off of your website? I paid in full.

I told the director of EZ Lube the exact thing that I told Consumer Affairs. He replied later on the same day that this was published on your website and said that things had been taken care of. I received a check from EZ Lube today, and I feel that the situation was taken care of quickly and satisfactorily. I am pleased with the result.

I recently made a complaint about my experience with EZ Lube. It was posted today, March 30, 2010. I also received an email today from EZ Lube telling me that my case was reviewed and that they are taking care of matters. I feel much better now, since it has received prompt attention and the problem has been resolved.

On Friday, March 26, 2010, I went in for the $34.99 oil change and opted to take the special $39.99 oil change which included a tire rotation for $5.00 more (normally $19.99 for a tire rotation). Nothing more. I was told that the wait would be 45 minutes to an hour, but I decided to wait since my maintenance light had come on that day on the dashboard. After the oil had been changed, I was called outside by a service man named Chris. He said that the air filters were the original ones from the factory and he showed me two small dirty filters and a larger one that looked clean to me, but he said that they were no good. He mentioned that the small ones were "pricey" but said he could give me a discount on them. I asked how much the large one was and he said about $20.00 and the smaller "pricey" ones were about $59.00.

Both quotes by him were wrong. I assume the discount was the minus $5.00. I never signed anything outside to authorize him to do the work. He then showed me a container that had some kind of light-colored fluid in it and started talking about transmission fluid. Since they were supposed to check the fluids, I assumed that he meant that he was going to add some more to this container even though it looked pretty full to me. He never mentioned a price on this or asked me if I wanted anything done regarding the transmission fluid. He rattled something off about 60,00 miles and that I had 70,00 miles on the car and what the manufacturer recommended. I just said "oh" and did not agree to do anything regarding this. I would have just had my own mechanic do it or see what he said about it.

When I was at the desk getting ready to leave, the receptionist Beverly went out and got the paper and asked me to sign it at the desk. Then I saw the total amount and questioned the charges. She went outside and got Mike **, the manager. She told the manager that he (Chris) had forgotten to have me sign the work order or consent form - whatever they call it. So she had me sign it at the desk after the fact. He told me to tell him everything that had happened and I did. The copy that I have with me is unsigned. The -$14.99 was the amount reduced for the tire rotation because of the "special". The manager, Mike **, said because Chris talked too fast ("because he was from New York", his quote) and didn't explain the transmission fluid or the price of $49.99, he would give me an additional 10% off "to help me out" which is what the -$16.50 is.

If I would have known that the price of the transmission fluid was $49.99, I would not have agreed to it. Chris mentioned something about it should have been changed at 60,000 miles and the car had 70,443 miles on it. But he never mentioned the cost or asked if I wanted it done. I just thought that he added some more fluid to it. I still don't know what the $20.00 "special fluid upcharge" is. He was very unclear, talked too quickly and was hard to understand. The manager said that he was going to go outside and tell Chris to talk slower. I told him to wait until I was gone but he said no, that he was going to do it now. I was in shock when I saw the bill and couldn't understand how a $39.99 charge ended up being $200.00! I normally only go to my mechanic and he just does the oil change. The reason I went to EZ Lube was because my "maintenance needed" light had come on earlier in the day and my mechanic couldn't change my oil until the next day because they had a lot of work in the shop. I had to use my car later in the day and didn't want to drive without having it checked.

I told Chris (the service man) that the maintenance required light had just come on that day. He was showing me the dirty air filters and I asked him if the air filters might have caused it to come on. He said that he didn't know, that it was probably the oil level. I told him that the little oil can symbol didn't come on. He said that he didn't know if the car was low on oil but he could ask someone. I asked him if the maintenance light would still be on when I got the car back and he said "No, I guarantee you it won't be on". When I checked the oil level myself before I went to EZ Lube, it wasn't low but I knew that I was due to get the oil changed. When I left the store, Mike ** said "think of it this way, you got your transmission fluid changed and your oil changed. You're all set". Then Beverly slapped a sticker on the windshield that says next change due on June 26, 2010. I will never go there again!

While I was in the waiting room, an older couple was called outside regarding their air filters. A few minutes later, a middle aged man was called out to be told of "something that he needed" done. He said "not again! You guys do this every time I come in here!". The salesmen just kind of smiled. Sure enough, I was the next one to be called outside! I felt scammed by a bunch of fast talkers. I was really upset by the charge. I had to split the charge between my debit car and my credit card to pay for it. I called my daughter who works at a law firm and she was furious with what had happened. My son-in-law had me quote everything on the invoice and they both called EZ Lube the next morning. She said that she got Mike to agree to give me a free oil change since he would not refund any of the money. I was told to bring the receipt up the store and he would issue the certificate. A real certificate was not even issued. It was something that Chris scribbled on a business card of Mike **. No signature or explanation.

I feel embarrassed, insulted and used by the people at this EZ Lube. Not to mention, I have an extra $155.00 to pay off besides the $40.00 for the oil change. I truly feel taken advantage of. Down at the bottom of the charge statement, original estimate amount $219.95. Final estimate amount $219.95. My original estimate that I signed when I first came in and handed the guy my car key was $39.99. I never saw the final paper until I was getting ready to leave and was never told that I was going to be charged that much! I absolutely would not have agreed to it.

I took my car for oil change before heading out on a long weekend. After driving hundreds of miles I pulled into a gas station for directions and had them check oil to find out I was 3 quarts low on oil! That had never happened before and the car had been in perfect condition. The engine hasn't been the same since and I am now looking at having to buy a new car! Every time I had gone to EZ Lube prior they always tried to sell me on the more expensive oil and repairs and I am convinced they let me drive out of their facility on almost no oil in my car on purpose. They are the worst crooks I've ever heard of! Of course I never went back and learned a lesson the hard way! I will only be taking any car I own in the future to the dealer! I have to buy a new car!

I took our 2005 Tacoma truck for just an oil change. First, the sales person tried to sell me an upgrade to synthetic oil twice the price. I said no, thank you. Then he tried to tell me that my battery needed to be replaced. I said no, then called me back out to show me my hood filter needed to be replaced, in which I explained that I just had the 36K mile service done 4000 miles ago, and all fluids, filters, etc. had been checked, drained and replaced. I did not need anything but an oil change.

I sat back down for a few more minutes and he called me back out to show me that I had "sludge" in my oil in which I immediately asked the guy who drained my oil if it looked sludgy. He said no, just regular dirty oil. The oil had been changed just 4000 miles prior and the truck only has 40K miles on it! The sales person then showed me some very strange looking goop that he said he found on the cap of the oil reservoir (where they put the oil in). I smelled this and it smelled like gasoline.

I honestly believe that the guy was irritated that I did not purchase anything else and he placed this goop on the inside of the cap to scare me and intimidate me. I am 48 years old and have owned over 20 cars in my life and have never seen anything like this goop except for in the jars. These ripoff joints keep near the counter to show you when fluids need to be replaced. I honestly think he placed this stuff to scare me, telling me that this stuff was all inside my engine etc. I will never ever go back to this place again but instead take my Toyota back to the dealer for simple maintenance.

On November 17, 2009 at 2:03PM, I went to have my oil changed before going on the holiday. 70 miles outside of Phoenix, AZ, my car broke down in the middle of the desert. The tow truck driver told me that my car didn't have an oil cap. I assured him that there must be an oil cap, because 5 hours earlier, I had my oil changed by EZ Lube. He advised me that the oil cap must have come off during my drive. He also advised me that my engine was blown due to the oil having run out.

I called EZ Lube and explained to them that my car broke down and that they were negligent in putting the oil cap on securely. EZ Lube's District Manager Hugo ** said they needed to see the car before they could say that it was their fault that my car broke down. I rented a tow dolly and hitched it to the truck of my friends from AZ, who were kind enough to tow me back to CA where we dropped my car off at the EZ Lube location that had performed the oil change.

One week later, they called me and said that they had a mechanic install an engine, and my car was ready to be picked up late on a Monday night after they already closed. So I was not able to talk to anyone there to tell them that the car didn't sound right. To make matters worse, they broke my instrument panel. Mind you, I have had my Honda CRX for 19 years, had the oil changed regularly, and never had any major problems other than having had to put in a new air conditioning after 17 years and a new radiator after 15 years.

This was a most reliable vehicle with extent gas mileage. And the interior didn't have so much as a scratch on it. Nothing was broken, and the seats aren't all torn, because I have kept them covered since the day my husband bought this car for me.

I called the Hugo ** and explained to him that the car idle goes up and down and that the engine sounded really loud and that the instrument panel is broken and my radio had been taken out. I wanted to know what the purpose was for having taken out my radio and was told my Mr. Hugo that he wasn't aware of these things and didn't have an answer for me.

I asked him how many miles this engine had and was told about 170 thousand and was told to take it back to the mechanic, which I did. The mechanic was rude and discourteous and brushed me off, telling me I didn't know what I was talking about and to shut up.

I took my car back several times over and over again, and my car still doesn't run the way it used to run. The mechanic made matters worse when he tried to repair the cracks in the instrument panel. He totally broke off the face plate that they cracked. He put on a metal to hold the instrument panel in place and said, "I know it doesn't look pretty, but that is all I could do for you."

The controls for the heating/air conditioning are misaligned now, and the air conditioner button was stuck and I couldn't use it. I took the car back, and the mechanic took off the little plastic cover for the air conditioner button. He also informed me that I was 2 quarts low on oil. I asked him how this could be, and he said he didn't know.

I again called Mr. Hugo and explained that the car smelled like oil was dripping on the manifold. I also told him that I wouldn't go back to Mike, the mechanic, because it is obvious that he wasn't interested in doing the job right. I informed Mr. Hugo that I would take my car to PepBoys, which I did today. PepBoys informed me that the timing belt is leaking and needs to be replaced, the gasket camshaft seal needs to be replaced, the gasket oil pan is leaking and needs to be replaced, the crankshaft seal is leaking and needs to be replaced, the rear-bearing seal is leaking and needs to be replaced.

Should the mechanic that installed the engine not have noticed these things when he informed me that I was low on oil? I should say yes. But I'm only a woman and don't know much about cars, and I am a 60-year-old widow. And I don't know how to get my car back the way it was. Please advise me. I will never go back to have an oil change done by EZ Lube and will never recommend them.

My girlfriend went to EZ Lube about 3 months ago, after I advised her not to. While she was there, I arrived about 10 minutes later. I got there, and they were in the middle of trying to rip her off. They were saying since she went over a few hundred miles on her oil change, that they needed to flush the engine, and that it was going to be another 60 or 70. I told them right away to stop ripping people off, and that she didn't need it, and they went about the oil change, and towards the end, like every other person that goes in there, we were advised to change the cabin air filter, and the coolant needed to be changed.

We said no. We paid and then left. Then on her next oil change, we took it to Sears automotive (they have a lot better customer service, and never try to sell me things I don't need). After the oil change, we were told that whoever did our oil change last, striped the treads on the drain plug, so we went back to EZ Lube, and they said that it couldn't have been them, but they offered to change the plug for free on the next oil change. I'm not going to take it to EZ Lube ever again, even to fix the plug.

On Feb. 4, 2010, I went to your EZ Lube location at 13421 Washington Blvd in Marina Del Rey, CA and was outraged by the service I received (or should I say lack of service). I arrived at the location at 12:00 pm exactly to drop my car off for an oil change. Contrary to the advertised "We Get You In and Out in 30 Minutes or Less," I was told it would take 45 minutes, because they were busy. Although unhappy, I consented and waited, watching the monitors in the waiting area. But even at 12:50 pm, no one had even begun to work on my car. I informed the receptionist that the my car should have been ready 5 minutes ago. She then left the desk and pulled my car into the service area and notified me that someone would begin working on my car (However I received no apology for the delay).

The manager then came out and said that he would have the car ready in 15 minutes, so I agreed to wait. 10 minutes later the same manager returned, and informed me that they did not have the tool necessary to unscrew the lid, and therefore they were unable to change the oil. After being forced to wait an hour, I am informed that they can't even change the oil. I drive a 2006 Lexus IS350, a very, very commonly driven car. In addition to that, I had previously had my car serviced at this same EZ Lube location, and there were no problems with "unscrewing the lid." And if indeed they did not have the tool, shouldn't they have informed me when I initially arrived at the location, rather than inform me an hour later?

I communicated my frustration, being forced to waste an hour out of my busy day, and requested for at least a complimentary oil change for the next time I come. The manager said he couldn't do that because it wasn't "his fault" he didn't have the tool, and said "but I won't charge you for today." I could not even believe he had the audacity to tell me that he wasn't going to charge me, when he did absolutely nothing but rather stole an hour of my time! This is absolutely the worst customer service I have ever experienced. I am never going to another EZ Lube ever again, and I will make sure that my boyfriend, coworkers, and my friends and family also never go to EZ Lube.

Today, I took my car for an oil change. Regretfully, the closest oil change to my home is EZ Lube in ****. These guys are a bunch of amateurs. First, they tried to sell me the cabin filter and transmission flush. They didn't even check that my car doesn't require a flush but only transmission fluid change. They claimed they could see and smell that the transmission fluid was old. It looked pretty clean to me and didn't smell like anything. It was changed about 15,000 miles ago. The cabin filter had a bee in it so they tried to make a big deal out of it. "This is what you breathe", they said. No, this is what the filter caught. What I breathe is not on that filter. It didn't look particularly dirty at all.

In the end, they forgot to install the clip that holds the cabin filter. They just left it on my dashboard. When I was braking at the traffic light, it came flying down towards me. I almost hit the car in front of me. I had to return. Then I watched in awe as they were trying to find the person who worked on my car. Apparently no one did. Some other guy eventually installed the clip. No one was apologetic about this incident. It was like business as usual. My advice is take your car somewhere else.

My young adult son took his car to this EZ Lube because his coolant was low and light was on. After changing his oil and telling him they changed and refilled all fluids and charged my Visa $239.32, they sent him on his way. This was his first experience (new, used car for college) with even an oil change. That was two days ago. He got into his car to return to college and the coolant light came on again. I sent him right back to the EZ Lube. He called me and said they laughed and told him "they don't do coolant." He then took the car to an auto parts store and they checked the coolant and replenished it and also checked the wiper fluid and that was also empty.

I went in for an oil change. As usual, they tried to sell me an air filter or transmission fluid change, both of which I did not need. The ** mechanic (if you could call him that) broke the oil filler cap and spilled oil down the front of the engine. To clean it up, he squirted water over the entire engine, making a big wet mess! Never again will I use these **. From now on, it's Johnson's Automotive up Hawthorne Blvd! This caused a broken oil filler cap. Engine created "smoke" from the oil and water splashed on it, and not cleaned up by these slobs.

Before I went to EZ Lube I checked my Toyota Sienna to make sure I would only get the service I need. I made sure everything was in order, including the hood stand. The next day I checked my oil level to make sure and I was surprised that my hood stand is broke! I can't believe it they broke my hood stand. My car is a 2000 model, but I have taken care of it very well, and here comes an idiot who doesn't care and breaks it. I did not bother going back to EZ Lube as this group of liars and con men will surely deny they broke the part. I will not be going back to EZ Lube anymore and will surely spread the word that this company is bad news!

Although I think (or used to) that EZ Lube was one of the better quick oil change services in my area, I am aware of their problems with the State of California and the complaints filed against them for pushing unnecessary services. That being said, I am (or try ro be) careful when dealing with them. This last visit has left me wondering if I'll ever return.

Near the end of my oil change the manager approached me (as usual) with the air filter in hand. I am used to this by now and knew that I did not really need one as it had been replaced within 5,000 miles or so. But this time he also had a `cabin filter' in hand. I knew the car had a cabin filter, but was unsure exactly how to access it and how often to change it. I agreed that it looked dirty and inquired as to hwow much for a replacement. When I was told $69.95 I was shocked at such an amount for a relatively small simple looking filter. I asked why so much and was told `these are expensive due to the fine filtration level they provide' I told that that may be, but I really couldn't afford that amount at this time. He gave me a very concerned look and said he worried that leaving it in could introduce bad air in the cabin with possible health concerns. He offered a $10 reduction to $59.95.

After a moment of worried thought I agreed to the $59.95. The car was ready in less than 5 minutes and my oil change went from about $25 to $95.

When I returned home I looked up how to replace the air filter on my car and found that it was easily accessible by opening the glove compartment and pushing a release lever. A less than 5 minute procedure.

I then went online to search the cost of the cabin filter and found them for $9.40 to 25.95(dealer price), with the majority being in the $14 range.

I find this kind of deceptive business practice to be dishonest and unprofessional. Though I MAY return for an oil change, I will NEVER purchase another accessory from EZ Lube again!

I brought my truck in to get an oil change, b/c I was driving 1000 mi up to OR( which I told them). Of course I walked out of there spending $175. They first told me that they were going to rotate my tires for free, and I told them that the tires were new and not to touch them. Then they brought me out to tell me that my radiator fluid was empty and that it looked like someone had topped it off w/ water b/c the cap was rusted. I then informed them that THEY were the last ones to touch it 10 months prior, so they offered to flush it for free. Then they offered to give me a free air filter after I said no to them changing it.

So b/c I am a VIP member I get $8 off my oil change and 10 % off everything. When it came time to ring me up, they tried to charge me for the tire rotation they NEVER did (even after he offered it to me for free) and didn't give me $8 off and the cashier gave me an attitude and insisted it was on there.

The next day I took my car to the Ford dealership b/c there was a recall on it and they informed me that my radiator fluid reserve was very low AND there was no air filter in the car! I immediately drive back to EZ Lube, and informed them of the situation, the first guy just walked away w/o saying anything to me, then some guy came over and told me I would get a free oil change( he thinks I would go back!?) and gave a half-ass apology. I WILL NEVER GO TO AN EZ LUBE AGAIN! Especially as a girl, I noticed they try to take advantage of our "lack of knowledge".

Took my car in on Friday for an $80 Full synthetic oil change. My car has a custom engine, and oil must be changed frequently due to the heat caused by the supercharger. Employees used standard sockets on my european car which uses metric. They stripped the head of the bolt that drains the oil. While attempting to get the bolt off with vice grips, channel locks, and a "strip kit". they rounded out the head completely. They said that the shop next door could fix it Sunday and then they would finish changing my oil.

I go in today, Sunday, and the shop won't touch it, claims a socket needs to be welded to the head of the bolt and then cranked off. Manager then tells me to bring my car to their authorized shop that is able to bill them directly tomorrow.

I cannot take off work because of their mistakes. And on top of that, they expect me to drive around and waste my gas going to their shops and take timeout of my day. I already wasted 2 hours there the first day and got nothing accomplished.

I drove my car over to the stall and requested an oil change. The person stated, "do you want the $43 dollar special or the $75 dollar special?" I stated, "I wanted the $21.99 special which you're advertising." After a few minutes, they drove the car out and told me they did not have the oil filter. waste of time, loss leader principle, advertise one price to get people in the door then jack price up.

I inquired about an oil change using 5 quarts of oil that I was provided and was told that I would receive $2.00 off the final discounted price of $24.00 if my oil was used. When I paid for the oil change I was not credited the $2.00 and was told that only one discount could be applied at one time.

On 04/23/09 I went in for an oil change. The guys there talked me into getting my engine flushed, power steering fluid replaced, air filter changed, and coolant changed. Well $190 later i was sure i had done the right thing.

But the next thing i know my 2005 Honda Accord, which has NEVER leaked oil, left oil spots on my garage floor. I took it back as soon as i saw this and the guy there told me that it was just "spillage" from the oil change.

Ok, a couple days later i check my floor again, and it's still leaving spots.

Tomorrow i am stopping by again and will see what they tell me this time. Since 1989 i have had Hondas and this is the first time one has ever leaked. Completely the fault of EZLube at Chapman ave in orange. Take you cars to the Dealers!!!!

I took my 1995 Mazda MX-6 4cyl. into the EZ-Lube for only an oil change on 4/23/09.

Today May 17, 2009 the alternator/water pump belt broke and completely shredded. I inspected the remaining belt and the main fan belt had not been installed tight enough and slipped to the same pulley the Alternator/water pump belt and that is what caused the shredding.

i changed my transmission flud at EZ in rancho cucamonga, for my toyota corolla and it turns to be that the oil is not compatible with the car and i lost my transmission, if EZ [Lube] does keep track with standards then this is a big problem. i have to replace the whole transmission for my car

i was in that store for an hour and a half only 3 cars ahead fo me. two employees were going back and forth to del taco and gone for about 20 min. each time. when the girl her name was drue took me back so tiny could show me my air filter was dirty or needed replaced my chevrolet tahoe engine capartment was coveres in oil. tiny said that its no big deal. he washed it off but now my truck smokes and stinks like burned oil

i have oil spots on my driveway and also the serounding parts in the engine i have griese in my truck. where the guy was standing to clean my windshield there is boot marks and he was holding on to my handel on the inside of my truck. they dont even put anything on my light grey seat. i go here and the store on iowa st in riverside to do all 3 of my cars. i am a vip but i still pay alot of money to ez lube to get treated like this.

alot of playing around in that shop and yelling at each other. i took pictures of all the issues. my truck got messed up that day of 4-19-09@ 3:09pm and left@ 4:23 pm. i pay alot of money to keep my truck in good clean working cond.and i am paying 30.000 dollars for my truck for these employees to treat it like its a ford pinto is not fair. tiny never did say he was sorry. he said ill take 10 dollars off the air filter. my truck is a mess. i am sorry this happend at ez lube

I took my car to their shop for belts replacement. On the way back on the freeway, the plate under the car was not put back properly, while scraping till I find a spot to stop, plate got damaged, the guy from shop came and worked on it but could not place it back, so he took it and told me that I didn't need it anyways. Next day I went back for more important issue, the bad/loose BELT replacement.

When I asked the manager what he was going to do about the PLATE, he asked his employee, in front of me, where about was the PLATE, the mechanic said he had put it in his truck and took it HOME! He was asked to bring it to the shop, and I would go there the next day, so then, manager Mike told me that his guys (two, I guess one who did the belt replacement and other took the plate, on the freeway) deny that it was their doing and that the PLATE was broken before. Which is a lie, they would have had to tell me about it when they worked on my car two days in a row! (first day changed oil, second day belt-replacement) and not let me go on the road!

On my next follow up call, manager shared with me that his guys should both chip in for the cost of the Plate, but they had said NO! He added that he did not know who to believe. After several days, again I called Managers Mike for his decision on the plate. He still had not done anything, and grudgingly expressed that he would have to pay $200 out of his own pocket for cost of the plate and that I really wanted that to happen. Almost 3 weeks gone, still he is not giving a date or plan of action.

Waiting to hear from him.

On October 27th 2008 I went to EZ-lube for an oil change with an offer for $50.00 in free gasoline if I paid $34.99 plus taxes for a full service oil change. I received a fifty dollar certificate from EZ-lube that I mail in with receipts from my choice of gas stations. I send 100.00 a month receipts and receive a $25.00 gift card towards gas for 2 months for a total of $50.00. I followed all the instructions on the paper work given to me and after 3 months I never received any gift cards and when I called the number on my paperwork...it was constantly busy all hours of the day and the paperwork stated not to contact ez-lube. This a scam. EZ-lube should not lead their customers on to get business.

They owe me $50.00 worth of gas.

I took my car in for a basic oil change at the EZ Lube in San Diego about 5 weeks ago. I have been traveling a lot recently and had to get another oil change yesterday. This time I took it to my mechanic - a trustworthy guy I have known for years. Anyways, he discovered that the last time I had my oil changed the person put the drain plug on so tight (or did something) that stripped the grooves on the oil pan. This mistake is going to cost me over $200 because a new oil pan was needed. Luckily he has taken pictures for me because I am going to pursue action against EZ Lube.

If there is one reoccurring lesson to take from this - do not go to these quick oil change people. This is the third time in about 10 years I have had a problem with these types of businesses. Spend the extra $10 for a true professional to take care of your car. over $200

Had FS1 Full Service oil change on 3/26/09. I noticed an oil leak on the driveway where I park. After looking under the car and at the oil filter I have determined that the oil leak is coming from the drain plug. I called Chris at EZ Lube and he said to bring the car in it should be someting simple they can fix right away. Chris pulled my car into a service bay right away and checked the drain plug. He told me it was a little loose, tightened it topped off the oil and sent me on my way.

I will monitor the oil level over the next week and check if the leak issue has been resolved. I hope this minor oversite does not reflect a bigger problem with service for EZ Lube. I'm thankful Chris took care of the issue right away butfind it a bit perplexing that a drain plug could not be tightened correctly the first time. It should be the most important aspect of the entire service, next to the filter being properly installed. This experience serves as a reminder to check the work being performed on your vehicle during and after, keep that receipt.......

I pull into a EZ lube for a quick 19.95 oil change. All is well until I leave to drive down the raod. the oil light comes on and won't go out. I drive back, complain, the manager looks under the hood and says, looks like it is low on oil. Let me go get a quart and then drive it back into the bay. He leaves, I check the dip stick myself and it is bone dry. The idiots forgot to put oil in the car.

Too soon to tell if there is engine damage from the four starts and the two miles driven but I have put them on notice and they did fill out a customer incident report where it says they will take responsibility

Yesterday we took both of our cars into EZ Lube to have simple oil changes. A very fast talking, shady man approached our cars trying to sell us every service they had. He was like a used car salesman! We explained that both of the cars had been fully serviced recently at a Midas closer to the military post we lived on and all we needed was the $19 oil change.

So he says ok, but we'll go ahead and check your fluids, battery, wash your windows etc. He wrote up the ticket with the 2 oil changes and my husband signed it. Well, 5 minutes later as we're getting our kids out of the car he comes up and hands my husband a ticket for $594.32!!!! We looked at each other and asked the guy what in the *ell was this?!?

He tries to fast talk again saying, no, no I'll give you my employee discount so it will only be $300. We say, $300 for what, all we asked for was an oil change. His reply? Well, the car has already been pulled in and they are working on it now so it's too late, besides you signed off on it. When we look at the paper he is handing us, he has added $594.32 worth of charges on the side AFTER my husband had already signed it.

As you can imagine I threw a royal fit! I called the cops who told me that since my husband had signed it there was nothing they could do, we tried to explain that they added all those charges AFTER my husband signed but they said we couldn't prove that, can you believe there are people this underhanded that would do this to someone? So at this point, we had to pay it to get our vehicles back and I'm going to contact their corporate offices but I feel like they are going to get get away with this completely illegal action!

$594.32 for a $19 oil change. We are going to take it somewhere else tomorrow to see if they even did any of the other stuff they supossedly charged us for.

Simple as this, I took the carpool to school at 8:00 on March 12. 2009, One on the kids in the car, hid his I-phone with headphones attached in the car seat pocket. The i-phone was stuffed down into the pockets and well hidden. The only thing you could see was a wire from the headphones that were attached. I went to EZ lube in Yorba linda at 10:45 and was done at 11:30. I did not have any other passengers in my car nor did I go anywhere but home and back to school in the meantime. My car doors remain locked even in my garage. Just habit. I lock my car all the time.

When the carpool got back into the car after school, 2:45, The kid who hid his phone in my seat pocket noticed that the headphones were in the seat pocket but the phone was gone. I went directly back to the EZ lube and questioned the guy who worked on my car. Ron couldn't remember if he vacummed the back seat of my car but he remembered doing the front seat floor.

I called 911 and filed a police report and when the officers arrived, they told me that this type of theft has happend several times before at this EZ lube. They have video cameras but after review, the district manager said the tape was unconclusive (oh right.. you don't think the workers know how to manuver around the cameras, give me a break.) None the less, my friend's son is out of an Apple I-phone and there is nothing that can be done.

I have been going to this particular EZ Lube (Sunset & Fountain) since it opened. At first, the service was great but it has declined to the point that I go there just knowing I am going to be disappointed and disrespected. The people at this location are in a state of resentment and they do their work in a lackadaisical fashion.

They have neglected on two occasions to sufficiently tighten the air filter wingnut and I have thus lost two of them in a row; they return the car to me with oily fingerprings on the hood, and the driver door; they might as well not bother to wash the windows because more often than not, it looks like they did it with an oily rag. I tell the kid who writes up my invoice, point blank, in no uncertain terms Please do not vacuum inside the car (I had the inside door panel disassembled and there were small parts from it in the console). Do what happens? They vacuum, of course. The mechanic shows me my battery is low and I need a new serpentine belt. He's right but I am not going to have the work done here and I advise him so. I also advise that I bought lifetime wiper blades here about two years ago and they need to be changed. He nods okay.

I take the car after they are done. Do I have new wiper blades? Of course NOT. I advise the clerk I asked for new wipers blades and please get a rag and clean the oil off the hood and door. She comes back with a dirty rag and bottle of Windex and proceeds to smear the oil farther and wider. I am not making this up. And I am not giving any more money to EZ Lube.

I had to pay for two wingnuts.

Once again I told him that I only had the money to get the oil change and that is when he seemed little irritated and said that I really needed work done and he was surprised that my car hasn't broken down on me already. For a second I was going to come back to EZ Lube and get the services I needed done on my car but after this experience with this man I will not come back to this place ever again. The way he kept pressuring me to spend more money was irritating and unprofessional, with the way the economy is these days one would think that he would be a little more understanding. Also my father is a mechanic and I told him about my experience and after looking at my car not only can he do some of the things that I need done to my car but he told me that a lot of the things he listed had nothing wrong with them to the point where my car would break down. He had no reason to be upset and say something like that to me and I never want to give my business to your company again due to that gentleman, I just wanted to let you guys know about my experience and have a good day.

There was no damage but I think everyone should know that this company or at least this location is only out for extra money and will hassle you and make you feel bad until they get it.

I took three cars there within a few days, one on January 28, 2009, two on January 31, 2009.

1. The one I took on January 28, 2009 is a Ford Explorer that sat garaged for most of the past 7 months without leaving a drop of anything on the floor. After having the coolant system flushed and refilled, the rear differential serviced, the fuel filter changed, and the transmission serviced to the tune of just under $300, there is now a coolant leak. First estimate was $950 for radiator and intake replacement, but that was from Pep Boys whom Ive found to be unreliable. The car DID NOT leak AT ALL before they touched it. Taking it to my own mechanic, Mesa Center Auto, on Monday.

2. The second one, a Mercedes Turbo Deisel, had the full synthetic oil change, coolant flush and change, and transmission serviced to the tune of $330. They filled the coolant reservoir past the fill line, all the way to the top. Now the reservoir is cracked and the car is running hotter than it ran when it allegedly had old transmission fluid and old coolant.

3. The third car had a full synthetic oil change and had everything topped? off. It is also running hotter than normal, even though Mobil 1 allegedly runs cooler than regular oil, which it replaced. Jury still out on this one since today is a bit hotter than usual.

I find it odd that at least two vehicles that had literally no leakage problems prior to service at EZ Lube developed problems almost immediately after service by them.

So far $79 for the Mercedes coolant reservoir, another $80 to install it, and who knows how much for the Explorer.

Went to EZ Lube 1-28-09 in Escondido for an oil change service. My car went on the rack and was checked. The tech called me over to tell me the news.I needed air filter,all belts, my manual trans was severely leaking, my rear diff was leaking, low power steering fluid, low rear tire pressure, fuel filter, etc. I told him I only wanted the oil changed. Well I guess when I said this he could assume he did not have to fill all the fluids as advertised with an oil change.

I checked the fluids soon after I left. The only fluid added was WATER in my windshield cleaner reservoir. My oil level was 1/2 quart low, power steering fluid not topped off, and oil filter was loose. I suspect maybe a loose oil filter from my previous oil change was the culprit that cause my severe trans leak. As I got in my car to leave I noticed my plastic driver door handle was broken. I confronted the tech and he said he was the one who was in my car but had no idea what happened. He said the camera would prove it. I said lets view the camera recording. He said only the manager could do that in private and would do that and get back to me.

I did not here from him. I think they send there techs to school to cheat. Of course that is my opinion. My broken door handle is an hard to find item and now I have to deal with that. I had to stop at a store and purchase some oil and power steering fluid to top them off. I could reach the oil filter and tightend it with my hands almost one turn

they always let you know of other sevices needed.they let me know that my truck was in order but that i could use a new battery. so i felt the battery was three years old i may need one and let them change mine. my son went in a week later and they told him he needed a new battery that he was showing only 5 amp. so he waited till he got to work and checked his battery. the battery registered 12 amp. they just tried to over sell as they had in the past. i will not use e z lube anymore.

I had a oil change and filter on Jan 2. The shop caused a short by removing a cover for a certain filter in the engine compartment. The check engine soon lite kept coming. The told me to go to a buick dealer and have them determine the problem. They did and fixed said problem. The bill was $102.00. The said the district manager would refund my $102.00 the following monday. I strill have not received same, yet I paid the dealer.

I had negligent and faulty work done during my visit. When I called the manager to tell him what happened, he was very rude, lied to me and yelled and more or less called me a liar. In my family, we have 7 cars that have been serviced for years at this place, but after what happened that could have cause a fatality or fatalities if it hadn't been caught, none of us will be servicing our cars there anymore. Furthermore, I have had a consult with an attorney and at this time I am contemplating if I want to take this further.

I took two cars in on Friday, Dec. 26, 2008 to get an oil change. As usual when the oil change was complete on the 1st car they called me out and told me what I needed done. They showed me a 'clean' air filter and said it needed replacement. I denied request. They also want to do 3 or more other services to a tune of $300 to $400, which I also denied. Then I went home and got car #2. Once again, they wanted to do this & that, but I just got the oil change. When I left and went home I thought it was kind of a hard ride, but I thought it was just because the tires were properly inflated.

The next day when I took the car out, it was really hard drive. I thought I had a front flat tire. A neighbor with an air compressor volunteered to inflate it. He told me that the hub cap was jammed and on crooked. (I didn't have any tire services done at EZ Lube or in the past anywhere) Then, the neighbor proceeded to check the other tires and the other front one was flat, too.

These were completely flat on the ground. Your workers flattened the tires as they were fine when I went in, and after leaving, the car sat in the my garage till the next morning. After they were reinflated, they haven't gone flat again. Also, it says on my invoice that they inflated the tires to 32psi, the tires say to inflate to 42psi. Your workers need to read. I regularly have 4 minor children-birth to 10 in the car and if they were in the car and I lost control because of the flat tires, this could have been disasterous. Also, 9 out of 10 times after a oil change at your place, we have to go a week or two before all the excess oil underneath is finished dripping and burnt off. I feel because of what happened theis week I am do some compensation and apology.

Also, my glove box has no lock and each time my car comes in, they take the liberty to take the glove box out to check the A/C filter without asking. This is my private property and they should at least ask before they enter the private areas. Please let me know what you are going to do about it.

My daughter took the Ford Focus in for an oil change and review of systems. Less than 2 weeks later she found a reputable place, after the car broke down,misdiagnesed for overheating. which should have been done when brought in initially.

Cost was$737.22. I want to be reimbursed due to negligence. I called EZ Lube and they would not do any thing to correct their negligence. My daughter could have been serioulsy hurt or die, the car just stopped working

my last oil change and they talked me into a radiator flush i did it by my next oil change my coolant light came on went in to top off they told me they dont service radiators and all they was talk me into another change i will never go back again because of that remark

nothing but my coolant light stays on

I took an old beater that I bought in for some services because I had no idea when the last maintenace was done on it. $255 later (after supposed discounts which, let's not get into the incorrect math and what they pulled at the register! such as 10% discount reflecting closer to 7-8% though stating 10% on the computer screen...)

I supposedly had an oil change, radiator flush, transmission flush & Read differential flush. I was suspicious since I was in the shop for less than an hour (probably closer to 1/2 an hour honestly, but I didn't check the time I got there) Anyhow. I take the vehicle away for the weekend (why I purchased it) and it's still over heating.

Now it's got a new trick where it's also slipping out of gear that it hadn't been doing before... Wasn't that the point of the services I just got? I had a mechanic look at it for me the day after I got back. He said when did you have these services done. at most a week ago. There's no way they did it. They would have had to have removed this pan and done this and this and it obviously hasn't been touched. They need to remove them in order to drain them because you can't vaccum them out. He said the oil and the coolant looked newer, but they hadn't touched the transmission or the rear differential.

But wait! It gets better!! The phone numbers on the invoice and available online all don't work!!! So you can't even call corperate to complain!!! HELP!!!

Well so far I was charged for services rendered and have no method without going back in and directly confronting the manager who was assisting me, which I really didn't want to do that.

I went to EZ lube 6-14-08 and had an oil change and other service render to my vehicle totaling $302.12. Two weeks after the oil change I noticed the smell of burning oil. I checked under the car and noticed I had an oil leak. I went back to EZ lube to have them take a look at the leak to see if they can undo or redo whatever was done to fix the problem.

They brought me over to look under my car to view the leak and said the leak was coming from an area of the car of which they did not service. I told them the last two times I brought my car in there was no oil leak. Both times they brought me over in front of my car to review the needs of my vehicle based on any issues my car had at the time or maintenance that was due for the mileage and age of my vehicle. Both times there was no oil leak. I was told to fill out a complaint for am and to contact the regional manager named Cesar.

I was never able to get a hold of Cesar so; I called the corporate office instead. I spoke with Elaine who also referred me to speak with Cesar but would not give out his contact number, instead taking my contact number. I never heard back from him and called the corporate office back again. I was told by Elaine that after reviewing my situation and speaking to the service location manager Eric, they determined that they did not cause the oil leak and that there was nothing that they could do.

I didnt mention at the time that they marked on the invoice that they filled the windshield wiper fluid but never actually filled the tank. I noticed it at the time I drove off but though that was not cover and didnt think anything else of it. After discovering the oil leak I went back over the invoice and noticed that after contacting them.

I feel like I paid $302.17 for EZ lube to seriously mess up my car. I had to take my car to the dealer to have it looked at and was told I needed the oil pan replaced that cost me $560.84. In total I paid $862.96 plus taking time off of work to drop off and pick up my car from the dealer. I can provide copies of the Mercedes repair invoice detailing the charge to repair my car. My original intent is to take this matter to a small claims court to recover the $862.96 would like to see what could be done first to resolve this matter. I am at least requesting a full refund of $302.17

I had to go in debt $560.84 to have my car serviced (oil pan replacement) at the dealer.

On February 4th, 2004 I brought my 2003 Saturn into EZ LUBE, located at 3402 Atlantic Ave, for a standard oil change. As the mechanic was working on my vehicle, I was watching from the waiting room through the glass window. As I was watching, I noticed that he forced open the hood and broke the latch used to hold the hood in place. I talked to the manager, Chris, who was very stand-offish and defensive--claiming they had nothing to do with the latch being broken. I have a big problem with this because I saw the mechanic forcing and banging my hood open and closed. I would like to speak to Chris's supervisor to resolve this situation immediately. I would like to either be reimbursed for the damage caused, or I would like them to fix the latch that the mechanic broke.

I took my car to a oil change at EZ Lube on 6/08/06. After a couple of miles of driving my car I got a oil light warning from my car, then my car stopped. There was a oil spill all under my car. I then pushed the car to a gasoline station. There I discovered that my oil filter was leaking.

I had to leave the car over night. The next morning on 6/9/06 I called the manager from Ez Lube and explained what happened. The manager steve aggreed to meet me at the site where the car was at.

He arrived with a case of oil and a new oil filter. When he went under the car to see the problem he said that it wasnt their fault. But I then replied you were the last to touch the car.

He didnt help at all, the manager said that my oil filter bracket was not on right.

Since he was no help I called a tow truck to hual my car to a machanic.

So the manager left the site, when the tow man arrived he took it to the machanic.
The machnic looked under the car and says that Ez Lube did not secure the oil filter coorectly. Which caused the car to have this spill, and now my car doesnt start.
I called corporate of Ez Lube and explained whats going on. THe said they'll send a inspector in no later then three days. So I waited and no inspector showed up.
Ez Lube needs to pay for my car's damage.

Car wont start do to lack of oil.

On 11/5/05 @ approx. 3:20 pm brought car in for oil change. Approx 3:45 paid for service and received copy of receipt. When I got into my car and drove away, I noticed that a CD that I was listening to when I arrived at the store was not in the stereo. So, I pulled over and began to search my vehicle. I knew at that point that it had been taken out of the stereo when my car was being serviced.

I promptly returned to the store and asked to speak with the manager. I explained the situation to the manager (Dennis) and he said that he would handle it. So, he spoke with the two employees that worked on my car. One employee that was working underneath my car said he never entered the inside of the car. The other employee(Daniel) that had vacuumed the inside of my car stated seeing a CD in the visor and a couple CD's in the backseat. I knew at that point he was lying because I have never placed CD's in my visor.

To make a long story short, I filled out a customer incident/claim report and have not heard back from the company since. CD was never return. But that is just the beginning. When I was in the managers office filling out the complaint, I reviewed the receipt I received for the service and noticed in the service comments section: cabin part missing on arrival

I questioned this with the manager because my car was still pretty new and I've only taken it for service at the Dealership. So, Dennis called in (Albert) that typed up my service receipt and asked what was missing? Albert stated,one screw was missing.

I wanted to make sure for myself. So, when I opened my hood to verify one screw missing...I found that three screws were missing including the cover for the cabin air filter. When I showed them that the entire piece was missing, Albert said that he would go look for this part that was supposedly not there when I arrived.

Well, after about 20 minutes, Dennis returned to me and said that they found the part but it had been broken. He said that they would replace the part. He said that he should have it in a couple of days. Well, I called the store a couple of days later to check if they received the part and they said it was not there. I called everyday after that for the entire week and still not there. That was the last I called and expected them to contact me.

Till this day, I have not been contacted and that part has not been replaced yet. I've forgotten about this whole incident at that time because of my busy schedule with work and the holidays at that time. I only remembered now because of my next scheduled oil change reminder.

To this date, all I've received from EZ lube was a card for one free oil change that was given to me from Dennis on that day which I will probably never use.

, and on the 2nd visit, the worker spilled oil underhood while doing an oil change. When I got home, it began to smoke from the spilled oil. The worker also dented my vehicle on the fender he was leaning on. I was issued credit today from my complaint the last time. However, the worker was upset fotr my first complaint and didn't want to give the credit.

I could not attend my appointment because car was smoking.

An estimate for the fender repair will be obtained. I completed an incident report at the service center, and talked to the police

The windshield needs to be replaced

EZ Lube would not pay for the engine replacement or rebuilding, but did admit fault. The offered me a very low blue book on the Mercedes Benz, which was cheaper than an engine replacement. The car is still not repaired after 6 months, which has resulted in me renting a car for this period. Out of pocket expenses are now at $3,000, and the matter is being settled by a court action.

I brought my 2001 Oldsmobile Aurora with 46,784 miles in to EZ LUBE because of a low oil level message on my Drive Information Center. It was approx 3500 miles since my last service from EZ LUBE (manufacturer service recommendation is every 5000 miles).

After I was told that I needed to change every other filter imaginable, (again, not per manufacturer specifications) I was told that I require a special oil filter (available for less that $5 at local auto stores and the internet) and was also charged an extra $1.85 oil in excess of 5 quarts (Which my car does not have the capacity for). I used a coupon offering a 14 Point Full Service Oil Change for $19.99 and although they gave me a $10 discount, I still had to pay $37.11 for AN OIL CHANGE! PLUS, they neglected to reset my oil life indicator! WHAT A RIP OFF THIS PLACE IS!

I WILL NEVER BRING ANY OF MY THREE AUTOS BACK TO EZ LUBE, WILL NOT RECOMMEND THEM AND WILL INSTEAD ADVISE ALL MY FAMILY, FREINDS AND CO-WORKERS TO STAY CLEAR OF THEM!

Coolant the first on the list of fluids to be replaced was NOT replaced. As a result on of my tubes from my heating system split. I gladly replaced this in hopes that it was all. But upon replacing it the present mechanic exclaimed that I had absolutely NO COOLANT in my car so of course something like this would happen. Not only did they not put coolant in but no water as well, which is standard for coolant replacement. With the tube replaced the car still ran too hot and when I turned it off to investigate, it would not start again.

Coolant is a vital fluid for any car. Why would you check my winshield wiper fluid and vacuum the floor and clean the windows and not tell me that I need water or coolant in my car. There isn't even a nanosecond of doubt that my calamity is the result of EZ Lube, which has ruined my car and transportation situation.

I was stranded in a bad part of town at 11;00pm and had to pay $125 tow fee to have my car towed out of the area.