Dodge Ram Reviews

We drove the vehicle home and that is when the problems started. A few mornings later, I came out to go to work and the truck was dead as a doornail. I had to use the manual key to open the door. I contacted my salesman, Willy, at the dealership, and they towed it in. After troubleshooting, they replaced both batteries. When I went to pick the truck up from the dealership, it would not start remotely or by pushing the start button inside. I decided to leave the truck at the dealership until they could fix that problem.

A few weeks later, we received a call from the service manager asking us to come in for a meeting. We go in for the meeting and he proceeds to tell us that it is a “known” problem on the 2025 Ram Trucks will not start on their parking lot due to some kind of interference. The workaround is to place the key fob in the back passenger side seat to start the vehicle. At this point, I just wanted the truck back and decided to go with his solution, hoping that a fix would come soon. Fast forward to May 2025, while driving in traffic on Interstate 95, all lights on the dash illuminated for 1 to 2 seconds, adaptive cruise control kicked off, the dash then went totally blank for 2 to 3 seconds, and slowly came back to life with the fuel gauge showing zero when there was ¾ of a tank prior to this event. I took it in for repair, and they found that the power wire for the left rear midrange sensor was chafed through. They repaired the truck, and I picked it up.

Unfortunately, that repair did not fix the problem. This has occurred several different times. Originally on May 23, then subsequently on June 9, June 10, June 27 and August 28, 2025. I took it into Whitten Brothers Service Department for the fourth time for this specific problem on September 12, 2025. I picked it up on October 17, 2025, and I was told that there was a software problem, but they have updated it and it should be good to go.

The truck worked fine until May 12 and May 14 2026, it did the exact same thing as last year, except it now shifts into neutral while still driving down the highway. This causes me to have to coast to the shoulder, completely stop, shift into park and back into drive before merging back onto the highway. Throughout the year and half that I have owned this truck, it has been in the shop for well over 4 months for this problem. It has been in the service department for a week for this last episode, and I do not expect it to ready anytime soon. Bottom line, I do not recommend buying a Ram Truck or any vehicle from Whitten Brothers.

RAM then told me the truck had to be dropped off at the dealership before the case could be escalated to a case manager. I dropped the truck off on Monday, 4/27, where it sat outside for days without being touched. I asked the service manager for the current alignment readings for my records. I was told they “couldn’t get alignment measurements because the tires were too badly worn.” Wanting documentation, I took the truck to my local mechanic without having anything adjusted. They were able to provide alignment readings immediately, showing both front toe measurements out of spec as well as caster being out of spec — indicating the truck was likely misaligned from the factory when sold new.

To make matters worse, one of the RRTs performed on the truck involved the EPS (Electronic Power Steering) system — a component that can directly affect steering geometry and tire wear if not functioning or calibrated properly. That only adds more concern that the abnormal tire wear may be tied to factory-related steering or alignment issues that existed from the beginning.

Meanwhile, I could not get responses through RAM’s text support system, and even my assigned case manager stated he was unable to reach the dealership. After my truck sat untouched for four days, I was then told I would need to pay $19.95 for a tire rotation before they would even perform the warranty alignment. At that point, I took the truck to Jim Shorkey, where they completed recalls and RRTs, but said they still needed approval from the RAM case manager regarding tire coverage.

After weeks of wasted time, multiple dealership visits, conflicting information, and no meaningful communication, RAM Customer Care ultimately told me they could not cover the tires because the original dealership had already stated the tires were “not covered under warranty.” In the end, I’ve spent a significant amount of time and money going in circles over what appears to be a factory steering/alignment issue on a brand new truck with only 7,000 miles.

Drove the truck for about 30 miles between picking it up and the next morning and had 5 different fluctuations, but they didn't see anything in over 100 miles. These are the photos attached. So, what @ramcares is stating, is just because you spend 105K on a vehicle, you don't really expect it to work do you? We put a 7-gallon DEF tank on for convenience while towing, but really, we don't want more than 2.5 gallons in it at a time, or the gauge malfunctions. Would not really care if the truck would not go into Limp mode if the gauge went down to empty and doesn't fix itself. I have tried to get this dealt with and done the proper contacts and @ramcares does not care to fix this, or even properly deal with Recalls on these vehicles.

There is no way I would purchase another vehicle from anything made by Stellantis or recommend anyone to purchase one. Until they make it right and put effort into fixing not only these issues but everyone else's that are having them also, @ramcares is going to have to change their customer service and handling of these issues or will continue to lose loyal patrons to their brands.