Dodge Durango Reviews

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About Dodge Durango

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The Dodge Durango is an SUV with six models to choose from. Read more Dodge reviews to learn about other models.


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Dodge Durango Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceCoverageStaff

    Reviewed Feb. 16, 2026

    I have owned Dodge for at least 15 years and bought a new 2024 Durango RT Tow & Go in 2024. At 20k miles both my front control arms went bad, caused my alignment to go out and ruined both front tires. Dodge warranty covered everything but the tires, which they said would not be covered. I understand that the original warranty doesn't cover tires but if your default part caused the damage, then you should. That is standing behind your product and good customer service!

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    Reviewed Sept. 30, 2025

    Worst purchase I have ever made. I currently own 2008 Honda, 2002 Lexus GS430, 1994 GMC Sierra and none of these cars have given me as many issues as the 2017 Durango. Purchased vehicle at 10k miles by 70k replaced motor, AC went out, Door Hinges, Auto Start gave out, parking sensor, Radiator, Ac Condenser. The list is endless.

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      CoverageMaintenance

      Reviewed Feb. 9, 2025

      I own 2019 Durango gt bought new. Now 2025 with with only 66201 km nothing but trouble, actually line leak was not cover under warranty because of the location. No now cylinder miss firing. I own couple American cars nothing but headache. My Toyota with 200 plus just regular maintenance and still running nice and strong.

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      Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRatesResolutionTimeliness

      Reviewed Oct. 31, 2024

      I purchased my brand new 2024 Dodge Durango in late July 2024 from Spitzer Dodge in Mansfield. I saw the vehicle online and called them as soon as they opened to let them know I wanted the vehicle and gave them the details for my bank approval. Within an hour they called back telling me someone else was interested in the vehicle and if I wanted it I would have to get it that day and not the next day like originally planned. This should have been a red flag but I went over right away anyway. When I arrived at Spitzer Dodge I met with finance and we began signing papers. At this time I had still not physically seen the vehicle because it was being ‘cleaned up.” As we were almost done signing papers, I was given one that I needed to sign because the vehicle had a window damaged and I would need to bring it back to the dealership to have it replaced (ding one on my CarFax). I finished signing papers and hopped in the car and left.

      Fast forward to a couple days later, I had taken my car to the car wash and was hand drying it. I began to notice several issues with the paint on the vehicle. I called Spitzer and told them about the problem. They had me bring it over for them to look at and then sent me down the road to G&M Body and Paint Shop to look at my vehicle. As soon as the owner walked out he pointed out several more issues with my vehicle and said he has never seen one that was so bad! I went back to Spitzer and they said they would get in contact with the body shop to get an appt set up to fix the issues (ding two on my CarFax).

      Time went by and I eventually got my window fixed, I believe they had my car for two days. So I had to take time off work to drive over and drop my car off then to drive back over and pick my car back up. A couple weeks later I again went to drop my car off at Spitzer so they could take it to the body shop and get the paint fixed. After almost a week I got the call that my car was ready. I showed up to get my car and of course all of the management was gone as well as the service adviser I had been working with. When I looked at my car you could not even notice any difference. The paint issues were still there. I let the guy working in the service department know that I was NOT happy and that the issues were not fixed.

      A few days later I contacted the detail shop I use to ceramic coat and put PPF on my cars. I took my vehicle to him to see if he could do the services or possibly even fix the issues. A couple hours later after I went back to get my vehicle I was in complete disbelief! He had marked on my car with detail tape and detail marker all of the issues. I had already noticed all of the orange peel and several rough spots. But what he pointed out I could not believe! There are places all over that had some kind of dirt or debris in the paint, the back hatch was not aligned (and the paint has now rubbed off in multiple spots), the doors are not appropriately aligned, and worst of all he said there is no way he could even attempt to fix it because the paint was applied so badly.

      On multiple sections the paint thickness had significant variances and in some areas there was barely even any paint coverage. I left all the markings on my car and drove back to G&M Body Shop who was supposed to fix the paint. The owner said he didn’t even need to come look at it because he knew how bad it was and had already told Spitzer that they had no business selling me that vehicle because it should have never passed inspection to even leave the factory. When I asked the owner if they would be the ones fixing it after I went and met with Spitzer he said he already told Spitzer he would not touch my vehicle again because the whole car would need to be sanded and repainted.

      I then went down to Spitzer Dodge and talked with the service manager and explained the situation. He told me that he knew their body shop would not do the work and that I would need to take it somewhere else to get an estimate! To say I was livid leaving the dealership is an understatement! So I again took a whole day off work and drove to FOUR body shops who all refused to even attempt to fix my vehicle. I finally found one, Bakers Collision, who was willing to attempt it. I took this quote and all the information to the dealership and have still yet to hear ANYTHING about getting my vehicle fixed.

      Fast forward to about 6 weeks ago, I was in a car accident. I had my car towed to Bakers Collision to have the repairs made. My car is still sitting there because it needs a wire harness (Part 68624000AB) and they have been told it is on backorder. When I called the dealership to see if there was anything they could do to expedite getting the part I was told the part is out of stock until possibly the end of November if not longer!

      So not only is Chrysler OK with selling poor quality vehicles to people they also do not have parts available for vehicles to be repaired. Between the time my vehicle has been with Spitzer for repairs and now the time it has been at the body shop my vehicle has been in the shop more than it has been with me, but you bet I still have to pay for it. What is the most upsetting is all of the negative items on the CarFax that will greatly affect my resale value, I understand the accident is not the fault of Chrysler but all of the other negative items are. The biggest one being the paint, door alignment and back hatch that Chrysler refuses to take care of.

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      StaffBilling

      Reviewed July 6, 2024

      We will not recommend this company to anyone again. You don't stand by your product. We have a 2021 Durango with less than 100,000 miles that is misfiring! We get the runaround and no answers all while we continue to make the payments! TWO vehicles purchased by us, both Dodges, both have had major issues we have had to pay fix!!! THOUSANDS OF DOLLARS SPENT AND NOT ONE ANSWER OR HELP!!!

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      CoverageMaintenanceTransparency

      Reviewed June 22, 2024

      I have had the worst luck purchasing Durango 2022 RT blacktop under my company limitless cleaning from Okeechobee Dodge dealership my own finacing. Number 1 day one since I drove it off the lot the Uconnect issue with radio service at dealer, they won’t fix it. I’ve tried numerous times, every time I drive by a government building or Dodge dealership the whole radio cuts out completely. It’s annoying then you have to reset it for it to connect. The updates don’t work. Chrysler won’t replace the antenna as needed. Second fuel pump went bad causing it not to not start up on initial start. Next subwoofers randomly cut out next famous Hemi tick lifter failure, had to get a whole new engine block!

      Next new drive shaft started slinging grease everywhere next Transcooler replacement because of leak and now it looks the water pump just went bad! This worst vehicle experience I ever had. It’s like I bought a old car. I wouldn’t recommend it to anyone especially used being new. Doesn’t mean you’re safe. I think it’s just absolute junk at this point. I’m thinking about how to pursue lemon law. This is all within one year of owning the vehicle, all maintenance was done properly by dealership. It might just be the dealership that’s not maintaining the vehicles on the lot properly or inspecting it for normal warranty changes.

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      Customer ServiceContract & TermsStaff

      Reviewed Aug. 19, 2022

      The most dangerous vehicle on the market has stalled out on me on the freeway causing an accident from behind. I replaced alternator starter engine fuel pump tipm and now down to the pcm that caused all the damage of 12,500. I still owe money on it. Dodge won’t take accountability or help me because I am not the original owner.

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      Customer Service

      Reviewed July 7, 2022

      Transmission problem 3 states away from home. Dodge customer service told me to rent a car and drop mine at dealer. I would get $40 per day. Now they are refusing. Car is back in for Trans again. I'm out $500 and still no car.

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      Billing

      Reviewed March 5, 2022

      Have a 2020 Durango with extended warranty. Vehicle began to overheat. Vehicle has been in the Chrysler service department since 07 February 2022. The manager continues to push the expected completion date and has not given us confidence they know what they are doing. We have received excuses in the form of texts that they have ordered the wrong parts, Chrysler changed the hose design, and now they are having problems getting things back together. Tomorrow will be 30 continuous days for the same problem that we have been without our 2020 vehicle while making payments. At this point it becoming an issue and we are feeling we are being messed with or something else may be wrong that we are not being told of.

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      Staff

      Reviewed Aug. 19, 2021

      The 2021 Dodge Durango fresh has basically addressed all minor complaints I had. The interior is up there with the most competitive in the segment, LED headlights, revised suspension, 10" UConnect 5, and more. Combined with the R/T, SRT, and HC in particular, this is one well-rounded SUV that is able to check a lot of important boxes. Everything from performance to practical utility. It has 3 rows, lots of interior room, good reliability, and is easier to maneuver than a full-size SUV. Opt for one of the V8 engines and you can have all of the performance you could ever want.

      The only real negatives are a somewhat dated exterior due to its old platform and fuel economy isn't the best with the larger 6.2 and 6.4l V8 engines. But it's a reasonable compromise for the excellent performance and V8 rumble. The Durango also hasn't had the most amazing reliability track record, but my personal experience with the latest models has been excellent. It seems they've addressed the big issues. I've had countless makes over the years, everything from Toyota, to GM, to Audi, and much more. And this is the first model I've bought twice. That alone says a lot. Overall, the Durango is an excellent and underrated SUV that's easy for me to recommend.

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      Dodge Durango Company Information

      Company Name:
      Dodge Durango
      Website:
      www.dodge.com