Life Alert - Service

Nobody at Life Alert is worst than Gaby **, the manager of the New York office. A mean, never married (no woman would ever live with him), Israeli military man who delights himself in sexual harassment of women of any age disregarding if they are married or single. He starts with promising help to increase your sales by giving you more leads and call-ins that are essential in closing deals and getting paid. As soon as he gets his way with them, he changes into a sadistic monster, abuses and ridicules them and refuses to give even the leads that we are entitled to. His behavior leaves many mentally distressed and suffering from lack of self-esteem, which affects their work performance and private lives. Some quit the job but others know how difficult it is to find another job in this economy and have no alternative but to stay.

He is an insecure madman, a very bad manager that doesn't have much experience with running an office, constantly changes rules about everything. He orders us around and treats us like we are Palestinians. Everybody hates him and nobody believes anything he says. He also steals our new leads. Days after we get our hard earned $50 leads, he copies them and gives the duplicates to other salespeople. Often we spend hours trying to build a relationship with a new customer and make a sale to eventually find out that someone else got your leads, closed your customer often by undercutting the deal and gets paid for our hard work. This creates confusion and tension between us and the customers and it's wrong. This is wrong, it's not legal. It's stealing. I don't know if managers from other Life Alert offices steal earned leads as well, but we are going to find out.

This company is a scam!! My elderly mother contacted Life Alert in effort to obtain security for falling, or having a medical issue. She received the box, and immediately called as instructed. We also received a voice message that they would be out on Monday between 11-1 to go over the system with her. We sat here waiting, and waiting. At 1:00 my mom called and was a little upset that they had not yet arrived and the lady Hung up on her. What kind of "customer service" is that?? We are sending their box back and I recommend that they first learn some customer service skills when they expect to take $50.00 a month from a senior citzen. I wouldn't do business with these people if they were the last company on earth!

I had been reading about Life Alert, and thought I would give them a try. I have a son with disabilities, and I have a congenital heart problem. I called in the early afternoon, and a lady named "Flo" answered the phone, asking for some information. When it came to asking my zip code, I gave her the zip #. Unfortunately, it came up wrong, and as I was speaking with her about the correct area, she hung up on me. I was beyond pissed! I then called back,and spoke with another lady. We had a few minutes of conversation; then I explained to her why I was calling, and lo and behold, all of a sudden, she gave me some ** that she could barely hear me.

Oh, please. We had just been talking for 10 minutes, but when I start to tell her that I was upset, Flo had hung up on me; she can't hear me anymore. I'm glad I found out what a crook this company is before using them. I have been in the medical field for 15 years. I will let the floor nurses I work with know about this company. This was so unprofessional. The funny part is I had some other clients of Life Alert warn me about them. I just assumed they had a terrible customer representative. Wong! This company apparently has no concern for their reputation. Well, let me just say keep up the good work. If you are trying for a bad reputation, it looks like you are halfway there.

My husband contacted Life Alert for his mother. He asked that the company NOT send anything because she is 84 but, instead, have someone come to her home, install Life Alert, and make sure it worked. The company did NOT do that, and consequently, the system did NOT work when my mother in law fell, broke her pelvis, and had to drag herself across the room to call for help - altho she is paying for the system!

The doctors are still assessing the damage. She will be in the hospital at least a month, in rehap for six months, and we still don't know if she'll even walk again. We are so upset and angry that the Life Alert company gets away with this type of bad service that results in serious medical problems for the elderly.

Everytime I tested the unit for an emergency - there is no response. I think it's useless and it's all about making the family feel guilty. When I called to find out where I can return the unit, I get the run around or one person hung op on me. What's really going over there?

I contacted Life Alert service billing department on 9/19/03. I informed them that the unit which was connected at my father's home in Rocky Mount, NC had not been working since March 2003. My Dad had called the company at that time to let them know. He was told that there was nothing wrong with the unit. Since he is an elderly person, he did not tell me that it was not working until he ended up in the hospital. I had questioned him on why he did not utilize the LifeAlert system which prompted my call on 9/19.

I contacted the billing requesting a credit or refund of monies due to the fact that the system was inoperable for that period of time. I was directed to the service department. I spoke to a Buck who said the system was working. I told him it was not and to please have it fixed. He said that he would look into it. Well I call my Dad in NC to see if indeed the unit was repaired. My Dad told me that the repairman had called about the unit and tested it to see if he had repaired. It was repaired at the time.

I then called back to again request a refund for the time the unit was broken. I was referred to the Account Manager, Opher, by the billing rep Joel. He informed me that I would not be getting a refund. I told him then cancel the service. He told me I could not cancel the service nor was I going to get a refund or credit.

Later, I received a call from my Dad again stating that the unit was not working. In fact, he had to call the local telephone company repairment because he was told by the service rep that it was his local telephone line. Well, the local telephone company checked the line and the line was fine. My Dad then began to have trouble with his telephone lines and discovered that it was the LifeAlert unit. When he would disconnect the unit, his telephone line was fine and the unit did not work at all. I called again as was told I would not get a refund or credit.

I proceeded to contact my credit card company and instructed them to deny charges for this unit which was not working. My credit card company took off the charges and notified the company. I found out later that the charges were put back on my credit card because Life Alert stated that I had a three year contract and that they would send me the contract which I had signed. I in fact did not sign a three year contract no did I ever get a copy of one form Life Alert.

I

Damage Resulting: I have been paying for a servcie and equipment that has not worked since March 2003 and still is not working and am unable to get a credit or refund for the time the unit was not working. The company refuses to do so.

This system is supposed to provide emergency help for my mother who is 87 and lives with me. The system apparently has been wired to another person's home and under their name. I feel that my mother, who is on a limited income has been paying a direct withdrawal payment for a service that she would never have received if she had called for help.

My mother, who is on a limited income, has been paying for a service she would not ever have received due to the fact that the company did not have the monitor wired to this address! It has now apparently been taken care of only because I told them repeatedly they had the wrong house! I think the first time they were told this was not the right address, they should have been diligent in fixing it. It seems to be a very serious mistake that could have ended in disaster. We were depending on the monitor for the safety of my mother when she was alone.

Came to home - threatened, using foul language and aggressive behavior. Bully-like actions, when I stated I would think about it. Left without leaving a business card or paperwork to think about. He was Caucasian but turned purple in rage.

Damage Resulting:

Fear - of bodily harm.