Since 1987, Life Alert Emergency Response, Inc., ("Life Alert") has been in the business of providing emergency response services to the elderly and handicapped on a 24-hour, 7 day a week basis. Life Alert strives to provide the highest quality of services to its consumers and has been endorsed by the former United States Surgeon General, C. Everett Koop, M.D.
Life Alert is and has been a member of the Better Business Bureau. The Better Business Bureau's report on Life Alert acknowledges that "any complaints brought to (Life Alert's) attention have been properly addressed."