Life Alert Reviews
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About Life Alert
Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.
Visit www.lifealert.com- 24/7 professional monitoring
- Pendants don't require regular charging
- Waterproof equipment
- $198 activation fee
- Requires three-year contract
- Not ideal for online shoppers
Helpful Reviews
Life Alert devices
Life Alert base unit
Pricing varies
Includes 24/7 monitoring. Backup battery lasts 72 hours. Works on cellular or landline connections.
Life Alert emergency pendant
Pricing varies
Pendants are fully waterproof and last for 10 years. Works within 1,000 feet of the base unit.
Life Alert help button
Pricing varies
Waterproof wireless button that connects to the monitoring center. Batteries last up to 10 years.
How Life Alert works
Life Alert offers a medical alert system you can wear as a pendant or bracelet. It connects you to a monitoring center with trained professionals who can help in an emergency.
The pendant has a range of up to 1,000 feet from the base unit, and microphones can amplify up to 150 feet away.
Here's how it works: When you press the button on your Life Alert device, it's like sending up a flare to let the monitoring center know you need help. The help button is designed to be easy to use, even if you have mobility challenges or difficulty with your hands.
When pressed, the pendant transmits a signal to the base unit, notifying the monitoring center. Once connected to the monitoring center, you can speak to an operator through the device. Tell the operator what you need, and they'll dispatch help. If there's no response, Life Alert automatically contacts the proper authorities.
Life Alert costs
Expect to pay $200 upfront to get started. One quote for Life Alert’s monthly service ranged between $50 and $100 — meaning a 36-month contract could total roughly $2,000 to $3,600. Pricing can vary, so it’s best to contact the company directly for the most current rates.
Life Alert FAQ
Does Life Alert require a landline?
Life Alert can run on a landline or cellular connection.
Does Life Alert have GPS?
Yes, Life Alert offers systems with built-in GPS.
How much does Life Alert cost per year?
You’ll need to pay an activation fee of $198 to get started. A quote at the time of publication placed annual Life Alert costs between $2,000 and $3,600 per year for monitoring, with monthly costs ranging from $50 to $100.
Is Life Alert covered by Medicare?
Life Alert systems usually aren’t covered by Medicare. However, some Medicare Advantage plans might cover some of the cost of Life Alert for seniors — it depends on your provider. You might also qualify for medical alert coverage under your long-term care insurance plan.
What are the alternatives to Life Alert?
For some great Life Alert alternatives, check out our guide to finding the best medical alert companies:
- Our top pick overall: Bay Alarm Medical
- Our pick for customer service: Life Alert
- Our pick for in-home safety: MobileHelp
- Our pick for on-the-go use: Medical Alert
- Our pick for a risk-free option: LifeStation
Still have questions?
Is Life Alert worth it?
Yes, Life Alert offers a valuable service that most reviewers say is worth it. Life Alert reviews on our site are generally positive, highlighting the company’s reliable service and quick response time, though some say it’s difficult to cancel.
While the price is higher than the average cost of a medical alert system, the company has a long reputation for quality service. You can find cheaper systems with more advanced features, like longer in-home ranges and fall detection, but many people might prefer Life Alert's streamlined set of features and easy-to-understand operation.
Life Alert Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
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- Financial relationships do not influence whether we publish a consumer review.
Reviewed Sept. 10, 2026
I had fallen in my kitchen & I’m not able to get up at any time that I’ve fallen! Life Alert is always here to help me & bring EMT’S here to help me! I’m so very thankful for all you do!!
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Reviewed Sept. 9, 2026
Same day, car accident by her house knocked out phone service and she used her Life Alert to contact daughter-in-law. Later that day she fell in yard and used Life Alert to call for help to get up. She was fine.
Reviewed Aug. 25, 2026
Getting ready to go upstairs when I got up my body was really wild so I sat back down in the chair. I just wasn’t feeling myself so I pressed the Life Alert button. The dispatcher was so nice I knew I was in good hands.
Reviewed Aug. 14, 2026
I was sitting on the toilet and my leg fell asleep. I stood up and fell and I couldn’t get up. Life Alert called the fire department and they came and helped me up. Thank you for your help.
Reviewed Aug. 11, 2026
I tripped coming back to my bed in a very dark bedroom. Have now put in night lights to help and use my walker instead of the cane. Life Alert called Fire Department to come and help me back to bed.
Reviewed Oct. 6, 2026
I do not recommend Life Alert. Unless you plan on keeping the account for three years. We tried to cancel our subscription but was denied. We don’t even use the device anymore because my husband had his medical issues resolved. The device sits there unused, but we still have to pay $89 a month for 3 years. I asked if we could pay a fee to cancel and was told no.
Thank you for sharing your feedback. We are glad to hear that your husband's health has improved. Life Alert's protection is not limited to one person or one medical condition. Our service provides around-the-clock emergency coverage for the household, including falls, medical emergencies, and break-ins. In fact, Life Alert responded to three emergencies for your household last year, demonstrating the value of having protection available when needed. The three-year service term and cancellation conditions were explained and provided to you before enrollment. We honor our commitment to providing continuous emergency protection to our members throughout their service agreements. Lastly, our records show that our Customer Care team has been in contact with you regarding your concerns and has worked with you to address your account.
Reviewed Sept. 30, 2026
Light headed, and could not reach daughter. Called Life Alert and ambulance came.
Reviewed Sept. 30, 2026
Life Alert stayed on the phone until help arrived. Life Alert also called my people to inform them I had fallen but was ok. I am so happy that I have Life Alert, it has saved my life.
Reviewed Sept. 30, 2026
Fell, Life Alert called paramedic. Response was quick.
Reviewed Sept. 29, 2026
I was stuck in my recliner, couldn’t get it down, and couldn’t get out. Life Alert dispatched emergency personnel who assisted me in getting the chair down.
Reviewed Sept. 29, 2026
Fell at home, called Life Alert, the ambulance came and got me off the floor. Son came and took me to the hospital.
Reviewed Sept. 29, 2026
Many falls with Life Alert coming to my rescue.
Reviewed Sept. 28, 2026
I fell in my car port & couldn’t get up. I had no injuries, just couldn’t get myself up.
Reviewed Sept. 28, 2026
My wife fell over backward and hit her head. Life Alert staff responded, asked pertinent questions, alerted EMS and stayed on the line until I left for the ER.
Reviewed Sept. 28, 2026
Had a fall in the kitchen and needed help getting up.
Reviewed Sept. 25, 2026
Life Alert responded promptly. Emergency responders arrived within 10 minutes, and two couples on call list were here within 15 minutes.
Reviewed Sept. 25, 2026
Care was great. Thanks, I’m 94 years old and still do all my own house cleaning & laundry. Thanks a lot for all your help when needed.
Reviewed Sept. 25, 2026
I called Life Alert and asked EMS be activated as I saw her fall on camera. Not wearing her Life Alert button. Thank you!
Reviewed Sept. 24, 2026
I ordered Life Alert for my 86-year-old grandmother. She wore it one day and refused to wear it again. The ordering process was super easy, very friendly and informative. My rep was Billie. We had the product for 5 days and decided to turn it back in due to my grandmother not wanting it. You can't force an 86-year-old woman to wear something if she doesn't want too. We respected her wishes. When I called Billie back and told her I wanted to cancel, she tried everything in her power to get me to keep it. I respectfully declined. I knew I wouldn't get money back; that's not the problem.
The problem started when I was passed around like a package. The reps were not informative AT ALL. I spoke to 4 different ones. All I wanted was my ordered cancelled and to know where to send it back, that was like pulling teeth to get that information. They're all about being nice and helping until you decide you don't want it anymore. After speaking to a manager, Brandon, he was very nice and told me he cancelled my order. I don't understand why people have to be so rude when a customer is cancelling an order. Do better Life Alert. Train your employees better and BE NICE. It cost $0 to be nice and courteous.
Sincerely,
Life Alert.
Reviewed Sept. 24, 2026
I fell after tripping and couldn’t get up. Life Alert came promptly and they were excellent.
Reviewed Sept. 24, 2026
My husband falls easy and I cannot pick him up. They have also taken him to the hospital. I am very happy with your service!
Reviewed Sept. 24, 2026
Fell & could not get up— Bad knees, EMS sent by Life Alert arrived promptly—2min and pulled me right up from under my arm. I felt very safe and happy.
Reviewed Sept. 23, 2026
Very happy with the response and Life Alert helped immensely.
Reviewed Sept. 23, 2026
My dog pulled me down in my driveway twice! I couldn’t get up. Life Alert got EMT’s to me fast!
Reviewed Sept. 23, 2026
Your service was quick & helpful—couldn’t of not asked for better service. Thank you.
Reviewed Sept. 22, 2026
Overheated and my sugar dropped. Life Alert called help for me and was assisted quickly.
Reviewed Sept. 22, 2026
When you are all alone to hear that booming voice is like God is talking & taking care of you. Of course I know it’s my Life Alert!
Reviewed Sept. 22, 2026
From the time I notified Life Alert until help arrived, the person stayed with me until I was wheeled out to ambulance. Speaking to a person rather than a robot was important to me.
Reviewed Sept. 21, 2026
I was in the bathroom & was too weak to get back to bed so called Life Alert with my alert necklace device. They stayed on the phone with me until ambulance got here.
Reviewed Sept. 21, 2026
Fell in bathroom. He was not able to get up. His wife Joyce could not get him up. Paramedics sent by Life Alert came and accessed him and did not take him as he was alert and talkative.
Reviewed Sept. 21, 2026
Lost my balance. Life Alert sent EMS took me to the Hosp. They were really great.
Reviewed Sept. 18, 2026
When I fell & pressed my button paramedics were here in 10 min. or less. The Life Alert dispatcher stayed on the line the whole time. Great Job!!
Reviewed Sept. 18, 2026
I had chest pain and Life Alert called the local hospital. The ambulance came and went well.
Reviewed Sept. 18, 2026
I fell down and could not get up. Thank God for Life Alert. You all are the best, God bless you.
Reviewed Sept. 17, 2026
My wife fell, Life Alert helped and got EMS for us fast. She was not hurt. Just fell and could not get up. We were happy with the help we got.
Reviewed Sept. 17, 2026
I truly love Life Alert but all though it was a false alarm, Thank God. My mother is very hard hearing so I wish your people could speak up louder & more clear for the future.
Reviewed Sept. 17, 2026
I called Life Alert from my bracelet on my left wrist. They notified 911 & got me help. Life Alert worked & I recommend it all my friends.
Reviewed Sept. 16, 2026
Fell at home could not get up. Cannot live without Life Alert.
Reviewed Sept. 16, 2026
I had chest pain and Life Alert called the local hospital. The ambulance came and went well.
Reviewed Sept. 16, 2026
I fell in my dining room area. I pushed my Life Alert emergency button. A dispatcher responded and I explained my situation. Shortly a Fire Dept. ambulance responded and took me to the hospital.
Life Alert Company Information
- Company Name:
- Life Alert Emergency Response, Inc.
- Website:
- www.lifealert.com
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