TXU Energy Reviews

I asked if she would take money from me to pay up the account and avoid the disconnect. She apologized and said she would not be able to state how much needs to be paid. I had the disconnection notice with the minimum payment amount on it, so I asked her to take some of my money to pay that. Finally, she agreed to take my money. She did, but couldn't verify if that was going to prevent the disconnection. Worst customer service ever of all time and of any company I have ever dealt with. She should be fired. Now I get to wait and see if the power is going to get turned off.

Having to care for an aging relative with health problems is stressful enough, but then to jerk me around and threaten to disconnect my mother's power was just too much. I had to spend a lot of time to calm down after that.

I hired an electrician to come out for my peace of mind and he said that my furnace is operating normally and all of my circuit breaker box is all a-ok. I called and complained several more times and was hung up on quite frequently. I requested another meter reading and they charged me for it. At this point, I am furious. After the first two bills of 471.00 and 740.00, shouldn't a red flag have gone up in the billing department? This is absolutely absurd and we are being robbed. TXU is where I send my monthly payment to, but Oncor are the one's who switched out my meter with the "smart" meter? TXU doesn't want to take the blame and keeps passing the buck. This is poor business. I hired yet another electrician to come out and check when my bills were still high (started coming down in March...could it be that this would make trip # 2 for the tech to come "check" my meter?). Electrician says all is a-ok inside my house and on the panel.

I called and complained several more times during March and April and was hung up on more times while being passed from one rep to another. They said they would call Oncor and send someone out to "test" the meter. Once again, I left a # for the tech to call so that I could be present. No phone call, but a charge to read it and a notice on my front door from Oncor saying that my meter tested out just fine with no problems.

I now struggle to make it month to month because I used all of my extra cash (over 1,500.00) to cover these bills. I am behind payments on other bills as a result. I find it hard to keep my head above water in this situation and have had no luck even with a complaint back in mid-February to the PUC (which neither got back to me as was stated would happen to rectify the situation). We are being taken advantage of and I feel as if my hands are tied. I would just like for someone to admit fault in the switch over to the "smart" meter and to reimburse those of us who are due money.

After fussing and complaining, they tell me I have to wait for the next day to get my electric turned on. Somebody needs to do something about this Company. I've tried to call numerous times and keep getting somebody on the phone who can barely speak damn English. It's a shame that I signed a contract with them, but they can keep that petty 150.00 cancellation fee. I'll pay that before I ever pay over 1k on an electric bill.

I want TXU Energy to prove their false allegations against me. How many other people are they screwing over?! I want them to prove the false allegations they have on me with my bank, my email provider, etc. I want justice. I know they can't prove anything and they are so wrong.

I requested again a full investigation because I had also been advised that new digital meters had been installed in November. I spoke to neighbors in the area and everyone I spoke to had a significant increase in their bill due to this meter change. TXU has denied this but have made no effort to investigate the issue. I have no intention of paying the bill until a fair and unbiased investigation has been completed. I have also found several other complaint forums on the Web that mention the same or similar service issues.

The fee that PUC allowed TXU to charge because of high gas costs in 2004 was suddenly being used to punish people who were on month-to-month plans and force them to accept plans with rates of 13 or more cents per KWH. I paid the bill, then switched to Champion. Unfortunately, my mother didn't switch until a month later. After she switched, TXU sent her a $1,500 "parting gift" of a bill, saying they'd gone back six months and found some charges they needed her to pay that weren't bill previously.

Vote with your feet and your wallet. Then they'll get the message. My mother had to close up her house and move in with me to save enough money to pay off the TXU bill.

I then contacted the Public Utilities Commission. Since that time, I have received calls daily from TXU's Executive Complaints office (they should call it Executive Cover Our ** Office") and all they do is rehash the same line and rewrite history to their liking. When I called in the first time to dispute and inquire about the charges, I should have been given a statement then not have to pay it after they cut my electricity off. These jerks are arrogant, rude, and don't give a rip if they help you or not. My account should have been flagged pending investigation. They should return calls, emails, and have people who can help you on the first call. I urge anyone who has an issue and their rights have been violated to contact the Public Utilities Commission here in Texas! Good luck!

I explained to her my problem. I have gas heat and I have no idea how I could have use this much electric. Her response was well this was the coldest month of the year. I ask her if she lived in Texas. She said no she is located overseas. Wow! She then asked if maybe I have a new appliance. My electric bill is normally around $130.00 in the winter and higher in summer months because of the AC. But never this high! Then she asked if maybe I had house guest?

This is not help! I need to know how anyone can think for one minute I could have used that much electric. She could not explain or help in any way. We really need to do something about this! This is crazy! What has happened here? And what can we do? I am not sure where I am going to get this much money to pay for this bill. I'm stressed and scared that my electric is going to be shut off.

Our home was supplied with a "smart" meter in Oct. of last year, and we were honestly unaware, and the first 2 bills cycled off it were very comparable to the last several years. However, the third month cycle which covered the month of January, more than doubled, not only from the month before, but almost nearly the same from January 2009.

When the "cold snap" (pardon me, but cold snap my **! ) passed, and our next bill came, we were outraged to put it mildly. I placed a service call to TXU to have our meter checked asap because due to the increasing complaints in our entire serviced area, we were even more diligent with making sure we weren't being wasteful. (Our thermostat has served just fine for many years, and no, we do not need a tutorial on where to set the temperature to be the most efficient; apparently now that definition being somewhere between freezing your ** off to be able to keep the rest of your life's budget, or staying comfortable in our own home, which we fully deserve to be, and basically paying the electricity on an invisible home which has apparently manifested in our back yard and is also tapping into our power! )

It's been the a month of another car payment each of the last few months! Sound ridiculous? It is, and that's what we're being charged! It's been over 2 weeks since I called to ask for an inspection of the meter, so I finally placed a call to Oncor directly. (Highly suggested as they pulled our account much faster than the yahoo's at TXU! ) I was told it would be possibly 4 or more weeks because of 2500 other inspection requests in front of mine! To that I replied, "Does that not raise a red flag to someone there? Anyone?" About all I got in response was that the meters are checking in the factory, and also again before placement, and as of right now, the charges stand and the usage meter is accurate.

Well, so were Toyotas! Not everyone is at risk of receiving a monstrous electric bill next month, just as compared to the fact that every Toyota driver is going to be rocketing out of control down the highway this morning, but it is happening. Some, obviously many, of us loyal customers, are getting targeted at our wallets, and it is affecting our family! What are we supposed to do? Don't we elect officials to stand up for all of all small voices? Um, yes, we do. And if a stand isn't taken soon, a serious one, I'm sure the voter turnout will be much less in their favor next time! Do something! We can't even change companies because Oncor supplies the meter anyway. We're getting robbed!

Our family works very hard for what we've achieved in this life of ours. We have a budget, because we have to, in order to find a balance between "surviving" and "living". We've already had the power cut off this year, and were told that if we didn't pay the nearly $600 bill that day, they wouldn't turn it back on that night. It's forcing us to use credit cards to keep up right now, therefore putting us in more debt which we've worked so hard to get out of. With interest added to fraudulent charges, and no one taking a freaking real stand, we're starting to struggle to pay all of our legitimate bills.

Low and behold, at the end of September, I got a bill for almost $900. I was ******. They made it out like it was my fault and put me on an installment plan, but the monthly bills were so high that I could barely afford to pay those without the installment on top of it! With my income tax that I really could have used for other things, I had to pay $1,015 to TXU. Now after getting that paid off, I get a bill for $405 and nobody is at home during the day and everything is off in the house until about 5:00 in the evening.

When we are home, all that is usually on is a TV the computer and 1 light. I have all energy efficient bulbs throughout my house and energy efficient curtains, so I know they are full of crap! Last month’s bill was almost $600. This is **. We all need to get together and draw up a petition to do something about this! And if I change, I have to pay the high bill and a $250 early cancellation fee.

We have tried and tried to get TXU to admit they are either lying or made a mistake and they won't budge. Dealing with them for the year and a half I was in Texas was a nightmare. Our electricity was going out all the time. They turned it off without warning and would turn it off even when we paid our bills and try and charge us a fee to get it turned back on; not to mention that they wouldn't send someone out for another day after they turned it off. And we were being overcharged the whole time we were there. We had bills up to $600 for one month in a one room studio apartment. Oh and we almost never received our bill in the mail. I would have to call them several times before I could get a bill actually sent to me, including my last bill for the apartment I moved out of. I still have not received it even though I've asked them to send it multiple times. I also have never been able to actually view it online because their website conveniently enough doesn't load the current or past bills.

I believe that TXU Energy has provided false meter readings and estimates for my account. I initially contacted the company in the beginning of January 2010 regarding a $430.27 charge for the month of December because the charges had almost doubled from the previous month and had gone up more than 5 times from the month prior to that. Considering that I was not living in the state and there was only one person living in the apartment part-time, the reported usage was obviously false. I was told that the meter reading was estimated based on the usage from one year prior.

When I mentioned that the previous year we had had an issue with a heating unit which was malfunctioning and over using electricity and that after it had been fixed our electricity bills had been reduced significantly. If they were estimating based on the December of 2008, then the estimate would not be correct because the heating unit not only was now functioning properly but was also not being used the majority of the month because we had already begun moving out of the apartment and were not there for much of the time in the later months of 2009. I was told that the corrections would be made on the next bill when they were able to get a new meter reading.

I have since contacted TXU again because my bill is still very high. I believe that they still have the incorrect meter reading. The meter reading for the month of December 2009, which was based on an estimation on January 3, 2010 and was not an actual reading had not been adjusted by even a single digit. The bill had not gone up or down at all and TXU claims that they estimated the bill for December 2009 usage down to the very last penny without looking at the meter. Additionally, we were told that there was estimation because on January 3, 2010 the meter was not accessible. This statement is false. There are no fences on the property. The meters are outside of the building.

There are no animals living on the property and there were no weather issues on January 3, 2010 according to weather history data. It was stated by the TXU representative that they are allowed to make estimations 3 times per year. Because there was no reason for there to be estimation at this date, it seems highly likely that the estimation was made to maximize TXU's profit rather than bill me, the customer, the actual amount of electricity used for December 2010.

Our situation is certainly not unique. Upon researching the company, there are countless complaints of this very same issue with other customers and former customers. We’re being charged an exorbitant amount of money for electricity we did not use and we’re spending a lot of time disputing charges with no success instead of working and making money. It also caused emotional stress.

For some reason the computer did not generate a bill for me so I finally got a nice fat bill in the amount of $965. I called to complain and my bills keep doubling. I have a gas water heater, fireplace, and we are hardly ever home. They also drafted a payment out of my account three days early and caused my account to overdraft. They do not care. Something needs to be done. I checked my meter today and I used 5kwh in less than an hour and only had the TV and one light on. I am so frustrated and I keep calling and getting nowhere. They need to be stopped!

I have filed a complaint with the Utilities Commission and requested the billing data from neighbors to prove these charges were unsubstantiated. Any other business would have to prove charges before one was required to pay a bill. Why can TXU get away with fabricating meter readings? Where can I turn to?

I asked for a letter of credit which I received, and to much my surprise, it had 8 late payments for the past 12 months, although I have paid my bill on the same date for the past 15 years. I did ask why it was not 12 late payments instead of 8, and no one has provided an answer. I feel I was punished for only getting paid once a month and had no idea they would consider my payment late.

I have to pay a huge deposit to another electric company because of the letter of credit I received. I had Oncor fax it directly to TXU. I should have had it sent to me and not used it. I have spoken with 5 different supervisors, and they do not care. Terrible way to do business, I will never ever use them again. I feel they could strike these if they wanted and could have probably changed my date as well, but they did not.

Then it seems almost immediately that they sent out our next bill. This is the bill that I am complaining about. It says that the total current charges are $773.56. The bill tripled in that short amount of time. It went up $353.04, which is clearly suspicious. Here's what really made me very suspicious. The bill states that the total amount due is $1,194.08. How in God's name did the bill jump from $420.52 to $773.56 to $1,194.08 all in the same bill (on the same sheet of paper)? It is clear as crystal that the light company is screwing me over. It isn't a mistake either because this isn't the first time that this has happened to me.

They always say that they are going to send someone out to read the meter again or they are going to investigate the situation but in the end, I am always the one that has to pay for the damages. I am going to have to file a complaint with the Public Utility Commission and let them investigate the situation. I am also going to take this a step further and get a lawyer because this is the last straw and I am not going to take it anymore. I honestly feel as if someone is being lazy and just putting in any amount of number kWh they want and thin sticking it to my bill as well as others, trying to make a quick buck.

I suggest probably the meter is defaulted. I would understand my bill going up 20 to 25 dollar more. I didn't have any Christmas lights on this year. Please help me. I live in a one story home. This home is only 4 years old. I bought it May 8, 09. I hope I hear from you. I appreciate very much. I don't mind paying for what I use. Thank you.

4) Today, August 19, 2009, I received yet another bill. I guess they were making up for the July bill they neglected to send me. The total of this month's bill is $447.00, and they have brought forth the $228.00 as a balance when it isn't even due as yet. As I mentioned above, this amount is not due until September 1, 2009. On this particular bill, my due date is September 9, 2009. There is only 1 week apart from the September 1 payment until this September 9, 2009 payment is due.

As I complained about this being their initial error and they ought to give me some breathing room, they told me I could pay the $228.00 due on September 1, 2009 and then the next week, to call in for an extension for the balance due of $219.00 (on the new bill). I told them I prefer not to do that, because asking for an extension can cause them to ding my credit. The rep acknowledged this, but said I could do this since the payments are only 1 week apart.

On 12/8/08, I discussed the matter with a service rep named Leslie who told me based on the info, my name would be removed from the account and I would not be responsible and that she would refer it to a supervisor. However, she did not document this in the computer. I prepared a letter documenting our conversation on 12/8 and mailed it to the above address. Our statement dated 1/9/09 for a rental property bills us for the $51. I contacted Ashley on 1/13/09 and she said they would not remove my name and I was responsible unless I can provide a marriage license showing I am married to Michael **.

They misrepresent what they are going to do when you try to resolve the issue. They say one thing then do something else. Billing my account for someone else's delinquent account is fraud and certainly not customer service. The damage is my time, effort, documentation and account is messed up. The next step is they will charge late fees while I am trying to resolve this. This in turn ruins my very good credit history.