Duke Energy of the Carolinas Reviews

My home was struck by a tree on September 26, 2024. Called multiple times asking for tree service to come with crew to repair and replace line. Two linemen came at almost nightfall and pulled the line out of the tree and then informed me, I would need to hire an electrician to reattach line to my home. Well, I have been waiting 2 weeks because I was told not to let anyone touch the tree due to the lines. Now, I’m scrambling to find a tree service to safely remove the tree and they are all booked and I can’t get power restored until the tree is removed so the line can be reattached. You cut the trees in the pricey neighborhoods, but leave older neighborhoods to suffer and pay out of pocket. The worst service EVER!!

Something shady is going on internally. My power has been out since 06:18am on the 27th of September and I'm in the 10th day. Now it shows I've only been out since 09/30. What's up with this? Is it to make it look better than it was on paper? Something is shady as the date was showing correctly and now it changed. This amount of time is a very long time without power.

Originally had the restoration date set to September 29th then changed it to September 30th then changed it to October 4th and changed it to October 6th. Then once talking to the lineman in the area said they would not be able to come out till probably Tuesday. We have been without power for well over a week. They made the people in the neighborhood cut the trees off the power lines themselves if they wanted their lines restored faster. Absolutely horrible.

It's a bloody shame that I have to give this worthless company 1 star because they don't deserve 1 bloody star... This bloody company doesn't care about its customers because they are a monopoly and since they are they do as they please and forsake their customers. This bloody company keeps making up excuse after excuse as to why/when they will get the power back on. If they would do preventive maintenance by cutting tree limbs, branches and trees that will fall on power lines will imagine that less power outages. Or better yet burry the lines... Not only will it help with the power outages but it just looks way more pleasing!

Duke Energy trimmed trees around power lines this year. They cut a tree down in the back of my yard and left the wood stacked in the yard. They are the ones that cut the tree down and I asked them to remove the wood/debris. A woman with Duke came and left a note on my door saying that Duke was not responsible to remove it!!! I am currently on day 8 of having no power. Yes we had a hurricane, but this happens every time there is a big storm. Why can't they dedicate part of their profits to start burying power lines like every other 1st world country does.

This company is the worse, when it comes to emergencies and outages. I am sure there are customers with medical issues and sensitive and ill pets. I was told I was getting my power on today and nothing.

I am so disgusted with Duke Energy! Helene came and severely damaged SC and the power went out! Duke Energy should have put more effort into getting the power restored for all of the customers who lost power. It has been 24 hours with no power and all they can say is, "We don’t know when the power will be restored!" But Duke Energy have the nerve to go up on their prices and don’t even have engineers that can take care of customers in a crisis! 2 stars is all you will get from me! Food that was in the freezer ruined and Duke Energy is still dragging their feet! This is a disgrace! This company is overrated! I am so disappointed!

Duke Energy is a monopolistic, extortionist, incompetent, and dare I say downright evil company. Huntersville, ash dumpings, ecological harm, abysmal customer service, systematic incompetence, disregard for human harm, and even better, we have no access to any alternatives. They objectively should not be allowed to operate.

Our home was 1200 square feet, however our bill was in the 400’s which was crazy. I called and asked what we could do about this because that doesn’t make sense and they told me to do the budget billing because it saves money. It does save money however, when you terminate your contract with them, they charge you extra money that they should’ve been “charging you throughout the months you used it, but didn’t”. It’s a huge scam on their part and they do not tell you this. If I could give them -0 I would. Terrible.

My July 2024 bill went up 53% over July of 2024. The usage was extremely close to the same. With that type of increase, one would expect impeccable service. Not with Duke Energy. Service is extremely poor including customer service and service during outages which is often here in Lancaster, SC. Duke Energy has caved to the woke idealogy and we the consumer is paying for it. I wish there was a way to go completely off the grid. Duke is a really bad company! They know that they have a monopoly and they abuse that power.

They are estimating light bills. They are not giving you a true light bill. We had a energy assessment person come out to check our home out and they even saying everything is okay with our home but our bill was over $700 and going up and down constantly and nothing's changed but we just upgrading to do appliances new eight bags and all and they still will not do anything to help us.

I’ve had power on my house for 3 years now. Keep in mind I was never on the account. It was in my husband’s name. My power has never been cut off. I am now divorcing my husband and they are saying I have to pay a $6000 power bill before I can get power back to my house. They will not answer any questions to how it got to this point and never cut off because I am not on the account. I have requested to make payments and that was denied. The customer service representative was in no way trying to help me to get this resolved. I have no way to pay that while paying all the bills in the house and an attorney at the same time. I can only hope that one day these people are put in the same situation with no one to work with them to resolve the issue!!

Duke Energy debited a payment from my checking account for a property I don’t own and have never owned. They found the mistake and mailed a refund check to the property I don’t own. Now they are telling me that they can’t send the check to my address and for me to contact my attorney. What a complete bunch of idiots.

Started service but online calendar only let me start it the next Monday, 5 days away. Old service from previous owner lapsed. I called to get service started that day. They said it would take 2 to 4 hours. I called again 4 hours later and they said they would see if they could have someone come out. 2 hours later I called again and the guy told me it was still slated for the next Monday. So the two previous ladies lied. I assume to get me off the line. I have $300 in groceries going bad and no where to put them. If they couldn't come out, it had better be because they are overloaded with work. I might just start my own electric company to give them some competition and remind them where their money comes from.

On March 4, 2023, I was approached by Duke Energy PGD ENGINEER (Senior Engineer), Mike ** and another individual named Mike, who assured me that they wouldn't damage my field while doing work nearby. Despite my warnings about the unsuitable terrain and previous incidents of machinery getting stuck, they assured me they wouldn't proceed if there was a risk. However, on March 11, 2023, I arrived at my field (RJ HINSON SPORTS) in Haines City, Florida, to find my gate cut and my field destroyed by Duke Energy. They blatantly lied to my face and disregarded their promise. This act of negligence not only disrupted my business but also endangered my guests, including my young son. The damage caused by Duke Energy's actions forced me to close my business and relocate, resulting in significant financial losses and emotional stress.

I'm a new tenant at the place that is a rental property. A old tenant owes them. They are refusing me power because of it. Or they want me to pay off the old bill she owes. I think the old tenant abandoned her responsibility. But instead of opening a application in my name they have asked for the lease I've sent that they say altered. It's the only lease. I had landlord or the property manager to write a hand written note and sent them that they now want proof of ownership And the old tenant's eviction notice. Sent that also. It's not exactly from the landlord property manager but it is the exact public records I sent them. I don't think it's right. Plus not only that it's public record, it's kinda what they asked for as far as the eviction. There was no eviction. The old tenant left and abandoned everything. And that is not my fault. And I am having a hard time understanding.

Submitted Fri, Jan 5, Work Order: **. It's been two months. No street light repairs have been completed. Very suboptimal response and resolution time. Didn't except such a poor service from Duke Energy.

Duke Energy is ridiculous. I honestly believe they cheat people out of money. I wasn't home for 3 weeks. Cut electricity off and they said my electric bill was still 300. I think they just base it off past amounts. They have gotten rich off screwing people. And don't feel ashamed at all I'm sure.

I spoke to a Lester first about my bill going from $60-80 to $150 when I stay in a one bedroom apartment. No kids. Only me and I travel for work so I’m barely home and he treated me so poorly. Kept reading a chart going over my usage and I kept explaining that usage is wrong because I’m never here for my bill to keep getting higher, I asked to speak to senior support. I have the next level of supporting. Amy get on the line and she treated me very poorly worse than the other representative, she talked to me like a robot and wouldn't empathize, I let her know to please be human for once and she said, "Your bill is your bill. We looked at the meter. Your usage is your usage," and there’s nothing they can do for me. I just have to pay the bill guys. My bill is $150 for someone who is never home and I don’t keep anything on. I can’t wait to have another electricity company but right now Duke Energy is what I have to use while I’m here in North Carolina.

I got set up with service 1 1/2 years ago. Set it on auto pay and paperless billing. No word from them until last Wed. Now they want $2,772.53 or they will shut off my power. Any other company would have let you know within days of your first bill that something was wrong. Not Duke. The best they are willing to do is if I give them $891.93 right now and they will put me on a plan where I will be paying $439 plus current bill over the next 5 months. Who has basically $900.00 lying around in this economy? They aren't even willing to give me till payday.

I moved to the Rocky Mount area in 2020 and dealing with Duke Energy has been a pain, frequent outages every other month at least even on clear days. If it were possible to leave less than one star I would.

Our power bill has went out the roof in the foothills of NC. It is nothing more than a greedy company taking everything that anyone has. Our power bill have more than doubled and now they are asking for additional price hikes. There are going to be a lot of cold and/or homeless people thanks to Duke Power.

I have NEVER experienced such horrible customer service. Had them come out due to electrical problems. Stopped by, looked at the pole and claimed it wasn't their cables, texted and said power was restored and it wasn't. I had them come back immediately and had to force them to look at the completely disconnected cable, and they realized in fact that it was theirs. They had terrible attitudes and I had to ask them to wait to make sure my electric was restored once they finished running the new cable. My bill has since then DOUBLED. We have not used our electric any different than we normally would in the winter. They have outrageous rates and look to only fill their own pockets all while they stay warm and cozy in their own homes. Thieves. I really don't know how the majority of the people here can afford such an atrocity!

Just terrible. We had set up the “budget billing” plan which averages your bill each quarter and adjusts it accordingly so you can avoid the high payments during peak demand months. They adjusted mine down in April, due to us not using as much kw as expected. Then again in July it was lowered due to the same reason. It was not adjusted after that. So we assumed we were about on par with what was expected to be used. Well here comes the end of the year bill when it’s time to “settle up”, which is basically whatever is owed to either party at the end of the year will be paid. I was expecting to owe nothing or maybe a few bucks, as the bills reflected that we were using about the average to be expected. Well, after receiving a bill that was 4 times my normal monthly payment, I was pretty upset and called customer service. After an hour of speaking to multiple representatives, I received no resolution.

They cut your power off when they want to. Claim a vehicle damaged equipment. When they are building houses by the thousands. Until they started building all these homes on every vacant lot we never had these issues.

My electric bill has almost doubled. This happened last year, too. They say they haven't raised their rates, but they obviously have. I received an email that stated I was at the halfway point during the billing cycle and it was $80!!! I have never had a bill over $110 until the last few years. The one I received today: $180! We are already under a one world gov't. They are all in cahoots and skyrocketing prices to harm us. These are billion dollar companies sucking us dry! Unethical, EVIL, THIEVES. Duke Energy SUCKS!!! THEY DO NOT CARE IF WE STARVE TO DEATH OR FREEZE TO DEATH. Raise rates and don't even inform they do so. Install smart meters on our homes and DON'T EVEN TELL US THEY'VE DONE IT. PURE EVIL.

It’s crazy that on 1/13, ten minutes before power went out, they tell us there’s a power outage. EXACTLY 9pm it goes out. I’m told until 1:15am and we get power, now it’s 4:30 am. I do have classes and work that I do online. I’m now freezing with my two dogs in the middle of winter. Our bill went from $116 to $170 in a month with no change. With this “power outage” are they going to pay for the spoiled food in my freezer and fridge now? Or cut back on their charges for the inconvenience? Are they going to pay my bills and do my schoolwork tomorrow as well? I can’t sleep because we have candles all over the place so we can see, and are sleeping in shifts. This isn’t the first time that it’s gone out unexpectedly with no cause.

This company scams its customers by misleading them. They indicated that if I switched to time based rate I'd save 20-40 dollars per month but it turns out that's not true at all. In fact my bill got almost doubled for no reason!

I've used Duke Energy's street light outage services for years now and they consistently respond quickly and make repairs to complete satisfaction. Recently, they had to install a brand new light next to my home; but it had problems with a grounding cable. They kept me appraised of the status and had contractors (plural) come and lay new cable as soon as they could. The light now works fine. For such a big corporation - Duke Energy really shows a personal & commendable customer service with their street light repair program. Very well done!

I would like to understand how this company is still operating when they don't care in the slightest about taking care of their customers or providing services for their systems. Telling customers "it will be done today" when all you are doing is leaving the service for the after hours crew cause you don't want to handle it.

Duke Energy is Terrible! If you can not have them as your Electric Provider, then don't. The customer service reps are rude. They absolutely don't care. Like how you get trained to not care is beyond me. I live in a very small apartment. I have paid over $800 in 2 months for Electric bill. They have this thing where you can pay on installments for a previous high bill but then you have to pay on that bill plus pay on the current bill which most likely is still gonna be high. So you basically never get out of paying a high bill. Then if you don't pay the installment bill on time, then the installment cancels and you get a message saying your electric will be cut off. They don't care if you sick in the hospital and on your deathbed, they want their money or you going without electric. I have never in my life of dealing with a electric companies had to deal with such a company that just does not care at all. It's sad honestly.

I was messaged today stating that I had a duplicate charge on my account due to billing issues. And to call for a refund if I wanted it. But when I called to get my money back, they told me I would have to wait for 4-6 weeks to receive my refund in the mail… however, they can immediately take money from my account without my permission. I’m a struggling father trying to pay bills, and they refused to immediately refund the stolen money to the account that it was taken from. This is hands down the worst experience I’ve ever had with a power company, and I view them as unprofessional as they took money from me and my family and left us to struggle. Duke Power will take your money and make you jump through hoops in order to attempt to keep your money.

My whole area (essentially half of Greensboro) has completely lost power overnight 4 different times in 2 months. I'm not waking up to a cold house, no stove to cook with, and no lights because of whatever they have going on over there.

I have my account set up for auto withdrawal from my checking. My debit card renews in October. Spectrum did something which set off a Fraud Alert and had my entire account blocked. I couldn't even buy groceries until I spoke with my bank and the Fraud department where ever that is. They want a new card before this one is expired. I won't get a new card until October. What are they expecting me to do? I cannot reach a live person to talk to. I just get the run around from their answer machine and chat program.

This has to be the worst power company in existence. We have had 25 power outages since July 4th. All unexplained. For many many hours at a time. We have contacted them so many times. Made so many complaints. Our bill is consistently going up as it’s having to work double time to keep up with all of the outages. Do you think they care? Nope. Just give me my money! Our bill's almost 400 a month since this started from 200. I'm actually without power as I write this. Went off at 4 and said won’t be back on till possibly 10:25 tonight.

I called and spoke with Judy and customer service to make payment arrangements on my account. Judy was so kind but also quick and professional! I could not have had a more pleasant experience! Thank you, Judy!!!

Subpar reliability and erratic accuracy in power restoration estimates. I have lived in NC for 12 years and never experienced such prolific power outages; doesn't help that crews frequently ask for help locating Duke equipment e.g., transformer boxes.

Love Duke Energy for the service but the threats all the time about the rate increasing needs to STOP...PEOPLE OUT HERE LIVING ON VERY SMALL INCOMES WITH 200 PLUS LIGHT BILLS A MONTH! People cannot afford it. Please stop!!!

Well Duke Power sucks. I just paid 1k and then turned around to pay another 187. I had to speak w/ 9 diff people from Connie, Latoya, Alicia, Sheena and Tiffany L. (Finally someone with sense). Her customer service skills rocked and the time she took to get my power cut back on. They wouldn't do it over. 17 legit 17 cents y'all.... After paying 1200.... Thanks Tiff Tyler ** and Hillary.

Duke Energy has some of the highest rates in the nation. Then there's the subpart service they provide along with their 1960's power grid state of the art in it's time. I don't know if their employees are under trained or just don't care. Regardless it's the customer that pays and pays all while Duke Energy continues to have record yearly earnings.