Duke Energy of the Carolinas Reviews

Duke Energy is a monopolistic, extortionist, incompetent, and dare I say downright evil company. Huntersville, ash dumpings, ecological harm, abysmal customer service, systematic incompetence, disregard for human harm, and even better, we have no access to any alternatives. They objectively should not be allowed to operate.

Our home was 1200 square feet, however our bill was in the 400’s which was crazy. I called and asked what we could do about this because that doesn’t make sense and they told me to do the budget billing because it saves money. It does save money however, when you terminate your contract with them, they charge you extra money that they should’ve been “charging you throughout the months you used it, but didn’t”. It’s a huge scam on their part and they do not tell you this. If I could give them -0 I would. Terrible.

My July 2024 bill went up 53% over July of 2024. The usage was extremely close to the same. With that type of increase, one would expect impeccable service. Not with Duke Energy. Service is extremely poor including customer service and service during outages which is often here in Lancaster, SC. Duke Energy has caved to the woke idealogy and we the consumer is paying for it. I wish there was a way to go completely off the grid. Duke is a really bad company! They know that they have a monopoly and they abuse that power.

They are estimating light bills. They are not giving you a true light bill. We had a energy assessment person come out to check our home out and they even saying everything is okay with our home but our bill was over $700 and going up and down constantly and nothing's changed but we just upgrading to do appliances new eight bags and all and they still will not do anything to help us.

I’ve had power on my house for 3 years now. Keep in mind I was never on the account. It was in my husband’s name. My power has never been cut off. I am now divorcing my husband and they are saying I have to pay a $6000 power bill before I can get power back to my house. They will not answer any questions to how it got to this point and never cut off because I am not on the account. I have requested to make payments and that was denied. The customer service representative was in no way trying to help me to get this resolved. I have no way to pay that while paying all the bills in the house and an attorney at the same time. I can only hope that one day these people are put in the same situation with no one to work with them to resolve the issue!!

Duke Energy debited a payment from my checking account for a property I don’t own and have never owned. They found the mistake and mailed a refund check to the property I don’t own. Now they are telling me that they can’t send the check to my address and for me to contact my attorney. What a complete bunch of idiots.

Started service but online calendar only let me start it the next Monday, 5 days away. Old service from previous owner lapsed. I called to get service started that day. They said it would take 2 to 4 hours. I called again 4 hours later and they said they would see if they could have someone come out. 2 hours later I called again and the guy told me it was still slated for the next Monday. So the two previous ladies lied. I assume to get me off the line. I have $300 in groceries going bad and no where to put them. If they couldn't come out, it had better be because they are overloaded with work. I might just start my own electric company to give them some competition and remind them where their money comes from.

On March 4, 2023, I was approached by Duke Energy PGD ENGINEER (Senior Engineer), Mike ** and another individual named Mike, who assured me that they wouldn't damage my field while doing work nearby. Despite my warnings about the unsuitable terrain and previous incidents of machinery getting stuck, they assured me they wouldn't proceed if there was a risk. However, on March 11, 2023, I arrived at my field (RJ HINSON SPORTS) in Haines City, Florida, to find my gate cut and my field destroyed by Duke Energy. They blatantly lied to my face and disregarded their promise. This act of negligence not only disrupted my business but also endangered my guests, including my young son. The damage caused by Duke Energy's actions forced me to close my business and relocate, resulting in significant financial losses and emotional stress.

I'm a new tenant at the place that is a rental property. A old tenant owes them. They are refusing me power because of it. Or they want me to pay off the old bill she owes. I think the old tenant abandoned her responsibility. But instead of opening a application in my name they have asked for the lease I've sent that they say altered. It's the only lease. I had landlord or the property manager to write a hand written note and sent them that they now want proof of ownership And the old tenant's eviction notice. Sent that also. It's not exactly from the landlord property manager but it is the exact public records I sent them. I don't think it's right. Plus not only that it's public record, it's kinda what they asked for as far as the eviction. There was no eviction. The old tenant left and abandoned everything. And that is not my fault. And I am having a hard time understanding.

Submitted Fri, Jan 5, Work Order: **. It's been two months. No street light repairs have been completed. Very suboptimal response and resolution time. Didn't except such a poor service from Duke Energy.

Duke Energy is ridiculous. I honestly believe they cheat people out of money. I wasn't home for 3 weeks. Cut electricity off and they said my electric bill was still 300. I think they just base it off past amounts. They have gotten rich off screwing people. And don't feel ashamed at all I'm sure.

I spoke to a Lester first about my bill going from $60-80 to $150 when I stay in a one bedroom apartment. No kids. Only me and I travel for work so I’m barely home and he treated me so poorly. Kept reading a chart going over my usage and I kept explaining that usage is wrong because I’m never here for my bill to keep getting higher, I asked to speak to senior support. I have the next level of supporting. Amy get on the line and she treated me very poorly worse than the other representative, she talked to me like a robot and wouldn't empathize, I let her know to please be human for once and she said, "Your bill is your bill. We looked at the meter. Your usage is your usage," and there’s nothing they can do for me. I just have to pay the bill guys. My bill is $150 for someone who is never home and I don’t keep anything on. I can’t wait to have another electricity company but right now Duke Energy is what I have to use while I’m here in North Carolina.

I got set up with service 1 1/2 years ago. Set it on auto pay and paperless billing. No word from them until last Wed. Now they want $2,772.53 or they will shut off my power. Any other company would have let you know within days of your first bill that something was wrong. Not Duke. The best they are willing to do is if I give them $891.93 right now and they will put me on a plan where I will be paying $439 plus current bill over the next 5 months. Who has basically $900.00 lying around in this economy? They aren't even willing to give me till payday.

I moved to the Rocky Mount area in 2020 and dealing with Duke Energy has been a pain, frequent outages every other month at least even on clear days. If it were possible to leave less than one star I would.

Our power bill has went out the roof in the foothills of NC. It is nothing more than a greedy company taking everything that anyone has. Our power bill have more than doubled and now they are asking for additional price hikes. There are going to be a lot of cold and/or homeless people thanks to Duke Power.

I have NEVER experienced such horrible customer service. Had them come out due to electrical problems. Stopped by, looked at the pole and claimed it wasn't their cables, texted and said power was restored and it wasn't. I had them come back immediately and had to force them to look at the completely disconnected cable, and they realized in fact that it was theirs. They had terrible attitudes and I had to ask them to wait to make sure my electric was restored once they finished running the new cable. My bill has since then DOUBLED. We have not used our electric any different than we normally would in the winter. They have outrageous rates and look to only fill their own pockets all while they stay warm and cozy in their own homes. Thieves. I really don't know how the majority of the people here can afford such an atrocity!

Just terrible. We had set up the “budget billing” plan which averages your bill each quarter and adjusts it accordingly so you can avoid the high payments during peak demand months. They adjusted mine down in April, due to us not using as much kw as expected. Then again in July it was lowered due to the same reason. It was not adjusted after that. So we assumed we were about on par with what was expected to be used. Well here comes the end of the year bill when it’s time to “settle up”, which is basically whatever is owed to either party at the end of the year will be paid. I was expecting to owe nothing or maybe a few bucks, as the bills reflected that we were using about the average to be expected. Well, after receiving a bill that was 4 times my normal monthly payment, I was pretty upset and called customer service. After an hour of speaking to multiple representatives, I received no resolution.

They cut your power off when they want to. Claim a vehicle damaged equipment. When they are building houses by the thousands. Until they started building all these homes on every vacant lot we never had these issues.

My electric bill has almost doubled. This happened last year, too. They say they haven't raised their rates, but they obviously have. I received an email that stated I was at the halfway point during the billing cycle and it was $80!!! I have never had a bill over $110 until the last few years. The one I received today: $180! We are already under a one world gov't. They are all in cahoots and skyrocketing prices to harm us. These are billion dollar companies sucking us dry! Unethical, EVIL, THIEVES. Duke Energy SUCKS!!! THEY DO NOT CARE IF WE STARVE TO DEATH OR FREEZE TO DEATH. Raise rates and don't even inform they do so. Install smart meters on our homes and DON'T EVEN TELL US THEY'VE DONE IT. PURE EVIL.

It’s crazy that on 1/13, ten minutes before power went out, they tell us there’s a power outage. EXACTLY 9pm it goes out. I’m told until 1:15am and we get power, now it’s 4:30 am. I do have classes and work that I do online. I’m now freezing with my two dogs in the middle of winter. Our bill went from $116 to $170 in a month with no change. With this “power outage” are they going to pay for the spoiled food in my freezer and fridge now? Or cut back on their charges for the inconvenience? Are they going to pay my bills and do my schoolwork tomorrow as well? I can’t sleep because we have candles all over the place so we can see, and are sleeping in shifts. This isn’t the first time that it’s gone out unexpectedly with no cause.

This company scams its customers by misleading them. They indicated that if I switched to time based rate I'd save 20-40 dollars per month but it turns out that's not true at all. In fact my bill got almost doubled for no reason!

I've used Duke Energy's street light outage services for years now and they consistently respond quickly and make repairs to complete satisfaction. Recently, they had to install a brand new light next to my home; but it had problems with a grounding cable. They kept me appraised of the status and had contractors (plural) come and lay new cable as soon as they could. The light now works fine. For such a big corporation - Duke Energy really shows a personal & commendable customer service with their street light repair program. Very well done!

I would like to understand how this company is still operating when they don't care in the slightest about taking care of their customers or providing services for their systems. Telling customers "it will be done today" when all you are doing is leaving the service for the after hours crew cause you don't want to handle it.

Duke Energy is Terrible! If you can not have them as your Electric Provider, then don't. The customer service reps are rude. They absolutely don't care. Like how you get trained to not care is beyond me. I live in a very small apartment. I have paid over $800 in 2 months for Electric bill. They have this thing where you can pay on installments for a previous high bill but then you have to pay on that bill plus pay on the current bill which most likely is still gonna be high. So you basically never get out of paying a high bill. Then if you don't pay the installment bill on time, then the installment cancels and you get a message saying your electric will be cut off. They don't care if you sick in the hospital and on your deathbed, they want their money or you going without electric. I have never in my life of dealing with a electric companies had to deal with such a company that just does not care at all. It's sad honestly.

I was messaged today stating that I had a duplicate charge on my account due to billing issues. And to call for a refund if I wanted it. But when I called to get my money back, they told me I would have to wait for 4-6 weeks to receive my refund in the mail… however, they can immediately take money from my account without my permission. I’m a struggling father trying to pay bills, and they refused to immediately refund the stolen money to the account that it was taken from. This is hands down the worst experience I’ve ever had with a power company, and I view them as unprofessional as they took money from me and my family and left us to struggle. Duke Power will take your money and make you jump through hoops in order to attempt to keep your money.

My whole area (essentially half of Greensboro) has completely lost power overnight 4 different times in 2 months. I'm not waking up to a cold house, no stove to cook with, and no lights because of whatever they have going on over there.

I have my account set up for auto withdrawal from my checking. My debit card renews in October. Spectrum did something which set off a Fraud Alert and had my entire account blocked. I couldn't even buy groceries until I spoke with my bank and the Fraud department where ever that is. They want a new card before this one is expired. I won't get a new card until October. What are they expecting me to do? I cannot reach a live person to talk to. I just get the run around from their answer machine and chat program.

This has to be the worst power company in existence. We have had 25 power outages since July 4th. All unexplained. For many many hours at a time. We have contacted them so many times. Made so many complaints. Our bill is consistently going up as it’s having to work double time to keep up with all of the outages. Do you think they care? Nope. Just give me my money! Our bill's almost 400 a month since this started from 200. I'm actually without power as I write this. Went off at 4 and said won’t be back on till possibly 10:25 tonight.

I called and spoke with Judy and customer service to make payment arrangements on my account. Judy was so kind but also quick and professional! I could not have had a more pleasant experience! Thank you, Judy!!!

Subpar reliability and erratic accuracy in power restoration estimates. I have lived in NC for 12 years and never experienced such prolific power outages; doesn't help that crews frequently ask for help locating Duke equipment e.g., transformer boxes.

Love Duke Energy for the service but the threats all the time about the rate increasing needs to STOP...PEOPLE OUT HERE LIVING ON VERY SMALL INCOMES WITH 200 PLUS LIGHT BILLS A MONTH! People cannot afford it. Please stop!!!

Well Duke Power sucks. I just paid 1k and then turned around to pay another 187. I had to speak w/ 9 diff people from Connie, Latoya, Alicia, Sheena and Tiffany L. (Finally someone with sense). Her customer service skills rocked and the time she took to get my power cut back on. They wouldn't do it over. 17 legit 17 cents y'all.... After paying 1200.... Thanks Tiff Tyler ** and Hillary.

Duke Energy has some of the highest rates in the nation. Then there's the subpart service they provide along with their 1960's power grid state of the art in it's time. I don't know if their employees are under trained or just don't care. Regardless it's the customer that pays and pays all while Duke Energy continues to have record yearly earnings.

Some people don't need to be in customer service. I was spoken to very rudely on the phone. They know you can't switch providers so they really don't care how they treat you. Maybe more training is needed.

We requested a site visit from a Duke engineer to discuss option for moving my meter box. He was very nice. I told him what my first choice was and he ran some figures. He said he ran them twice. His estimate for running underground cable would be $558. The next day he called and told me that he had made some mistakes and that the invoice would be $3600! How can you be a professional working for a large company and be that wrong about an estimate? He said several other things that day and now I hesitate to believe anything he said!

I just received my latest energy bill and it’s higher than anyone I’ve ever had but we’ve not change our living style. How is it possible to be charged 60$ for the dates between May 25 - 31 and then get charged 214$ for the days of June 1–26th when 19 days of that we were at Carolina East Medical Center and I only came home to drop off dirty clothes and repack clean ones and wash a load of clothes about every 3-4th day. So how do I have the highest light bill ever? Duke Energy is nothing but crooks and I hope they get what’s coming to them for robbing their honest hard working customers. We have even considered moving to get another energy company, that’s how bad they suck!!

Asked Duke if they can move their obtrusive and dangerous guy wires in the middle of my backyard closer to the pole and property line. They say, yes, for 700$. Turns out, the existing guy wires belong to Spectrum and ATT, and Duke’s guy wires are SNAPPED CLEAN OFF, floating in the air, NOT IN THE YARD AT ALL. But Duke Power does not tell me that! (ATT and Spectrum moved their wires no charge).

I called to cancel my services for leaving to a new state. They left my services on and kept billing me. I called maybe 5 times since to cancel them and they tell me it was canceled. I let my tenant know to start services they restarted them again in my name. I talked to all departments including fraud they said that my tenant must have had my information. He had no idea what my information was. I called again to cancel and talk to supervisors. Been 4 months. They still billed me today for $300 and told me my account was still active.

This company messed up the lines in the neighborhood for over 24 hours - There was no storm/bad weather. Took them over 14 hours to right their wrong. The customer care specialist did not provide any apology/acknowledgment/ etc.

They don't want to give us another payment arrangement. They will shut your lights off in the cold and don't care people with medical problems. We had a few problems and finally went back to work. I understand we are way behind but work with people so they can play catch up.

They took my money on my recently deceased husband's account and closed it with a $90 credit. Then charged me to open a new account as a widow. I am out $90 which I could not afford and they made a profit. How many other times do people die and leave them with a credit!

Our power has been out since 0130 on December 24th and is still out as of now, Christmas day, December 25th. The house right next door has power and the houses down the street have power. This is the worst display of customer service and lack of ownership I've experienced with a business. No one has reached out to communicate with us and they are making up excuse after excuse via a banner on the company website. My pregnant wife, myself, and my in-laws have been sleeping in a 36 degree house for two nights in a row with no assist from Duke Energy. We currently do not have the means to go elsewhere. I am a paying customer and this is a company that obviously doesn't care about that. Duke Energy is a failure and a piss poor business.

I there has to be is the rumor of inclement weather and we lose our power. The amount of food we have had to throw away because this monopoly refuses to invest in infrastructure is in the thousands of dollars. Horrible and deceitful company.

Called in to ask a simple question "Is the Generlink device" allowed? This is a device that allows safe operation of a portable generator. I was transferred to a woman who was quite rude, she said it wasn't allowed and seemingly became irate that I even asked the question. She ended up hanging up on me when I confronted her about her awful rude attitude. She know who she is. Be kind next time, don't put negativity into the world. I'm not mad that Duke Energy doesn't allow the device, I'm upset because this person representing them was so rude to me about it. It was as if I had deeply insulted her just asking about it. There exist no documentation online about it (despite what she said, it's not there) so I had to call and ask.

Duke Energy applied my current payments from a previously closed account and then sent me past due and shutoff notices for my current locations. Then after 3 calls when they realized and admitted their complaint, they said they would send a refund for the overpayment of $77. This was October...it is now December 9th...and the story changes every time but now 78 days I don't have my refund check.

Somehow a main power line was nicked several months ago when a fence was installed at my home. The main line failed and I only had 120 V of power. They came out that Saturday Evening and restored power with a service saver equipment. This kept me in service until the next morning. Then the other leg failed and I was totally out of power. They come on a Sunday morning, found the problem and fixed it. I really appreciate the service they provided and just wanted to say thank you for getting my power back on so quickly. All three guys were professional and courteous. Great Job.

It took me 4.5 hours to initiate service at a new residence in IN. In my opinion, Duke Energy should not allowed to operate in the state. The service representatives are incompetent and tried to shift me into a higher paying category because they could not obtain a credit score (or so they said) from Experian--they only use this one credit house. Duke said I had to speak with Experian and Experian said the problem was with Duke Energy and its systems. Experian said Duke Energy had to call them and gave me a number. Duke Energy refused. The most disturbing aspect of it all was that there was no way to contact someone at Duke Corporate to resolve the issue--totally inaccessible to the customer. Apparently, the source of the problem was that Duke Energy was not spelling my name correctly.

Duke Energy are a bunch of crooks. I've been a customer for literally DECADES. I've always paid my power bill... Why? Because I need power. Yet when I want to open a small business, instead of just allowing me to add an additional service location on my account, they want to make it harder for me to open a small business by charging me a RIDICULOUS "security deposit" to do so... CROOKS. It's DISGUSTING.

They give you the run around on the customer call line and lie for each other. Duke Energy is trash. I called multiples of times to clear my father's account. He died. All I gotten in the last three months is a bunch of lies.

I wanted to send an email and a complaint about Duke Energy. We were getting our electrical service upgraded at our newly purchased home from partially original hardware (1967). I spoke to two people at Duke Energy two weeks before our scheduled work days in order to have them come out a physically turn off the power to our house and have it scheduled to have them come turn it back on in two days. The day it was supposed to be turned off, they never showed up to have it disconnected. I found out the following day (my electricians should have told me the day of but didn't.) that the power was not in fact cut off, despite my account with Duke saying that it had been disconnected. I spoke with four different people that day at Duke Energy to get it disconnected.

Hands down worst customer experience I have ever received. Called about my bill being charged duplicate charge of $117.08 on the same day and was told by everyone I spoke to “I understand this situation is messed up but my hands are tied”. Eventually told me to contact my bank and my bank handled it but once my bank refunded me ONE of the TWO charges they were alerted and billed me again for the same amount because I was refunded 1 or the duplicate charges. INSANITY and all they do is tell you “my hands are tied” and the aggression and rudeness in most of the customer service reps tones was something I have never experienced before. Then the rep proceeded to go on a rant about how Bank of America is awful so I hung up after 2 hours and no resolution.

We have lost power 6 times for several hours over the last 5 months and have woken up to blinking clocks other times, not knowing how long the power was out. Anytime there is a storm, we are just waiting to lose power, have no confidence in their service anymore. I would give Duke’s power service 0 stars, but the review made me give them one.

This company is awful. I moved out in June and am being billed through August. They say you have to stop service over the phone but never actually tell you that and give you the option to do it online then claim they don’t accept that.

We placed order for new/additional service installed to our garage. During whole there has been no contact or update on my work order. We make multiple phone calls to Duke Energy with no progress. We asked for supervisor multiple times and Duke stated they do not give out that information. That calling the builder support line is only option to resolve the issue

We have been sitting here since 5:30 p.m. without any power with small children and being pregnant. About to lose all my food. Possibly lose my bearded dragon. Praying and hoping I don't go in labor in this heat. They said it'll be back on at 11:30 p.m. and then turn around and say, "Oh 9:00 a.m.." And it says, "Sorry we understand your concerns." What a crock of **. I don't think you understand completely at all. I will be calling the manager first thing in the morning and I will flip the hell out. If there was another power company I'll be going to them instead of Duke Energy. They cost way too much. And I barely use any power other than the AC here lately because it's super hot with a bunch of small kids and being pregnant.

Someone in my complex gave them the wrong apartment number which canceled my account and pushed my deposit into my bill. Not only did they not confirm with me any cancellations or transfers but I was told they can’t do anything to reverse the deposit and they can’t even bother to call the current account holder to confirm a transfer or cancellation. Now I see why Duke Wnergy has so many negative reviews.

They have unreliable service and their rates are constantly going up with no explanation. I live on a fixed income and always leave on the same lights on cook the same weekly meals and do not have any changes. My rates keep fluctuating monthly with their erroneous explanation saying that I used more which is untrue. Then they keep asking me to pay for others that do not pay their bills because I never miss my payments but my electricity keeps getting interrupted weekly with their outages for just any unexplained simple thunder or just rain. Not any major storms. I lost a lot of my food this week and I had no power for two days. This is getting ridiculous already. What is going on!!! Could someone in the the government investigate this company please. Thank you. I have medical condition and can’t live with this ongoing problem. Thank you.

I moved to MN from NC in June of 2020 during the pandemic, I learned that I had an outstanding bill for the months of July - October 2020 that I was never contacted about for 2 YEARS! Apparently they sent the bill to collection and collections sent the bill back to Duke Energy. I find out 2 years down the line I was charged for 4 months of Electric I wasn't even in the state of NC to rack up. This outstanding debt that belongs to the owner of the home I was removed from during the start of the Covid pandemic is keeping me from moving into an apartment here in June of 2022. Customer service and their supervisors would not assist me at ALL and said that the charge for something I didn't use for 4 months would remain on record until someone else comes along and assumes responsibility for the charges, Leaving my disabled Mother and I about to be homeless in the middle of June in MN living under a bridge.

Duke Energy had suspended their billing then restarted after overhaul and used old bank info that was bought and stopped electricity and penalized no use of auto payment until one year due to their system.

We have been in a guarded relationship with Duke Energy (our ONLY source for power in our area) since we installed solar panels in 2012. Duke Energy immediately put us on the highest rate schedule, even though we do not generate enough energy to power our entire home. Still, we changed when we did things like laundry and running the dishwasher and carried on. Suddenly in 2022, our power bills have tripled for no reason at all. I'm not talking a few dollars. I'm talking HUNDREDS of dollars. Our power USAGE hasn't increased, just our costs. Duke Power, which has always had a decent reputation, has become a cesspool of corporate greed. Bad enough that all us customers have to pay for their coal-ash cleanup where they have dumped their byproducts on the poorest communities in NC. Now, it seems clear they intend to make everyone pay. And pay. And pay.

I have wasted hours and hours of time on hold with the customer service department of Duke Energy over the last 3 months. I have a garage apartment that suddenly had its monthly energy bill jump from $25 to over $300 a month.... When I asked Duke Energy to come and check this out they said there were no issues they could find with the meter. This continued for 3 months. Finally I demanded a new meter. As soon as my meter was replace the energy bill had dropped back down to $25 a month!! CLEARLY the meter was broken. That said - they are refusing to refund me for the expensive months because there is "no proof" the meter was broken. I am feeling completely scammed and without any options for help. I will be forced to pay $900 for energy I know we did not use.

Duke Energy is redesigning their website. This is critical! Why? Because Duke Energy is forcing all to use this site to make payment unless you authorize this outfit to have direct access to your banking account. For YEARS I used ebill. My bank sent me notice. I went online, indicated to pay ebill. Always EARLY. Then DUKE ENERGY STOPPED EBILLS. Since ebills were stopped, they have messed up my payment twice and then started harassment via email on not having my payment yet.

I have had nothing but problems with Duke Energy since around February 2021. First, I was charged a $46 monthly fee, for around four months, for a payment arrangement that I never had or requested. Then I was sent a bill that stated I didn't owe any money until November 2022. When I went on their website, because I knew that had to be a mistake, I was given the message to pay a penny immediately or face disconnection. I took a picture of this message with my iPhone if anyone from Duke Energy would like to see it. So, I called them and was told I actually owed around $250 even though I didn't have any sort of bill backing this up.

Duke Energy Customer Service rep states they have always charged basic fee $14 for accounting, handling our billing. But with NEW software they have now, it breaks out showing fee separate. Customers never knew they were being charged this fee. Duke Energy hid the fee in our usage or taxes & customer rep can't tell me where $14 was hidden. During this critical time with COVID they do an rate increase as well. This is absurd and sad Duke Energy is doing this to the American people they service. You have the president giving out stimulus checks to help manage their bills and all we doing is paying a high electric bill.

I waited on hold for 2 hours for a representative to pick up and put me on hold for another hour.... Transfer and holds. They do not answer, they can't find the information and transfer you from department to department.

They do not send out bills every month, their website to pay online does not work either. You call and they say they are behind on billing. How does a company this size get behind on billing not one but two months going into third month. How does a company claiming to be a Fortune 500 company lets this happen. This company is just like the Texas power company back in February, but they are here in North Carolina.

Duke came out, marked our yard and said they would be replacing a power line running through our yard... WEEKS ago. Supposedly was supposed to be finished in late March. Today, 4-15-21 it has not even been started. Several calls and a written complaint on their duke-energy.com site and NO courtesy call back to update me as to when this project is to be done. I have work in my yard I want to do but waiting for Duke to get their job done instead of my work being dug up after doing it. Just spent 1 hr 53 minutes dealing with customer service attempting to get someone to react to my request. Shocked, amazed, disappointed, irritated...about their lack of customer service. Looking at online reviews back many years, so many complaints that I do not understand how the BBB can give them a A+ rating and Angie's List gives a 5 star rating. I give them a zero rating but had to give a one.

We need at least one more power company!!! Duke is ripping Mount Airy NC off. It's just me and my wife and just watch one TV and maybe one light and a outdoor light. So sad it cost us $168 each month and I am disabled and my wife is disabled also. It is so hard to make it. They're the highest times too.

My experience so far with Duke Energy has not been great. My wife has always had the electricity in her name and we never had an issue. They even sent her the deposit back once we moved from our residence years ago. Well this year we moved into a new home and decided to put the electricity in my name. I don't have much credit but I was told my deposit would be $179. Well once we got the second bill, there was another charge of $179 added which made our bill $440!

I moved to a nice community in North Carolina- Pender co. My community has about 40 homes. It's an area where EVERYTHING IS ELECTRIC. Well, about 3-4 weeks ago, Duke Energy knocked and said they are replacing the meter with a new digital one (entire community was replaced).... No big deal? WRONG. Well the first bill came and a HUGE $90 increase in my normal bill. In fact we met as a community and 23 homes had $60-100 increases to their billing!!!! Nothing different than any other month or history.

So because I was sick and am not able to make the full payment at this time for my past due balance or my full monthly balance I am unable to receive the help needed to keep my lights on during a global pandemic! I simply asked to have an extra arrangement setup this one time but because they are setup on an automatic system I’m going to be without power for 2 days because the system doesn’t allow them to give the extra hand!! Yes I know there are other agencies out there that can help but that requires having a vehicle to travel to them to fill out paperwork which I don’t have. Be sure you do exactly what Duke tells you because you won’t get any extra help!! Can’t wait to move to get away from them.

Renter scheduled turn off on Monday. I called the Friday before to turn on but they showed no turn on till Wednesday 5 days later. So they came out on Monday, turned it off but can't turn on till Wednesday. Ludicrous. Why they can't turn power on and off on the same day even when schedule days in advanced makes no sense and is just a waste of everybody's time.

Been on the phone with this company Friday 11/20/2020 from 10:10 am- 1:45 pm trying to get assistance to get my electric turned back on. Literally I called and waited sometimes 20-30 min, then get call disconnected to have to call again, wait again, be transferred to multiple people, to be told they couldn’t find my acct, or it was pending (since Oct 12th). But I have had service last 5 weeks, not to mention 8 years at previous address, 16 years at address before that or it was turned off accidentally??? Mind you gas co and water co had no problem transferring service. Sucks when you only have one choice in a provider. They have no incentive to do well????

I been Duke Energy customer for over 15 years because I do not have a choice. With monopoly corporations we don't have a choice or ability to switch to different power company. Horrible company it's take days for them to restore power but in overhand membership company Brunswick Electric have the power back in portion of the time its take Duke do the same. Over a years I see same things cross the street customers of Brunswick Electric enjoyed the power and we can seat without power for days. It's clear the different approach of two different companies. What is the difference between corporations and membership companies. I wish we have freedom of choice.

Another power outage today at 6 a.m. Just got notice that power would not be restored until Wednesday night at 11:59 pm. Why not just say Thursday at midnight? The workers don't try and fix the issues. Laziness. I sat there and watched one crew near my house just stand around talking. I work from my home! 3 days to fix the power??!? This is absurd! They don't deserve 1 customer let alone millions. Fix the power outages Duke Energy and stop lacking your customers!!!! That PAY YOU!!!!

I moved to a new apartment and had to get the electricity turned on. My previous apartment provided tenants the option of paying their electric bill through the them so I didn't have service with Duke energy. I moved in June 2019 to the new apartment and I was charged $400 for a deposit essentially paying for usage before I was there. I paid the fee and enrolled in the equal pay plan. I get paid once a month on the last day of the month and always paid my bill then. On my March 2020 bill statement, my bill was $468 and I was unenrolled in the equal pay plan. I called Duke Energy and was told my bill was late although I've always paid at the end of the month. I was also told I would have to wait another year before I am eligible for the equal pay plan again. As a result, my bill will now fluctuate. During this Covid-19 pandemic this is a scum bag move to pull on customers. The monopoly this company has in this area is criminal!!!

A company that is truly unprepared for any power outages. If they are your electricity provider you will CONSTANTLY experience power outages if so much as someone sneezes in your neighborhood. In one day these are the times they said power would be restored.

I lost my entire family except for my one son. They are charging me for my deceased brother's last bill, he lived alone, saying it's a "family matter". I am a senior citizen with one special needs disabled son, we live alone, it's Christmas time and grieving the loss my entire family, Now Duke Energy is threatening to disconnect service at MY home if I don't pay my dead brother's bill. I've spoken with MANY reps and supervisors and wasted HOURS of my time on hold with them and NO ONE CARES OR WILL HELP ME.. They have told me numerous times someone higher up would call me back,,, NEVER HAPPENS! They have stressed me and caused me more health problems. IF I COULD GIVE THEM NEGATIVE STARS I WOULD!! THEY ARE HORRIBLE!!!! And they know there is nowhere a customer can turn for help!!!

As a business graduate with much business experience, this company needs many improvements. Customer service representatives tell every customer something different and bypasses answering any questions that are an issue on a customer’s account. Even further, my light bill went from $200 to $417.00 and I was told “the charges were from a previous month” when I am never late on any bill. Well, come to find out, the charges were from where I transferred power and the CSR did not even have the appropriate knowledge to decipher my bill until I made her read each charge on my account slowly. Manipulation is how Duke Energy makes their posits without any care or regards to customers throughout the process. Also, you know a company is bad and managed poorly if the marketing team cannot improve online review ratings. From experience, try to refrain from being a Duke Energy victim!

Went online to update my bill, thought that I had already scheduled a payment but was not sure. Did not see any confirmation emails in my inbox so went to pay on bill as I showed to have a balance. I realize that carrying over a balance is not the best practice, but that's not the point when you have already scheduled and the payment comes out the day after you pay the bill that their online system showed that you had not scheduled. I am mad to say the least. But what else would I expect from Duke Energy. The worst company I've ever dealt with in life.

On hold. No one mention how annoying and uneven the hold music is. My 2 area lights are billed monthly. Have been working poorly for months and now don't seem to work at all. Of course, the customer is responsible for monitoring and reporting their function. They have worked so hard to make it a horrible experience from the time you dial. Wow, just wow. The Customer Service women were so rude, unhelpful and not listening. It was a simple request: Disconnect the area lights. I think she was purposefully misstating my information to be unhelpful but after 19 painful minutes, my Duke Energy Progress Area Lighting should be disconnected and no longer billed me after months of them not working properly or at all.

I own a Food Stand, and have to get my power from Duke. Since business has been so slow the past 3 months I always managed to get the past due amount paid the very last day before they were to cut me off. So same story this month. This month has be the worst I have had since I started my business, only today when I go online to pay my past due, they have a big red note posted to my account that I have to pay the past due plus the new bill or they are cutting my power off. Being a business they will not even work to give you a few days to come up with the money, it's pay up or else you have to shut your business down. I just wished they were more concerned about helping a small business owner stay in business, vs cutting the power off and not giving them a little extra time.

This concerns Duke Energy Progress which differentiates itself from Duke Energy (although they are the same company). I am a member of a private school board. We have an empty building we are selling. A POTENTIAL buyer took it upon themselves to call Duke and ask to have the power transferred into their name. IT WAS TRANSFERRED. No call - no email or warning - we did not learn this until we got the bill. Called Duke and after THREE transfers - each with a waiting time of five or more minutes- I stayed on the phone for OVER 3 hours trying to get this straight.

I was forced to use Duke by my apartment complex. I have to choose one star because there is nothing lower. First, the customer service from DUke is extremely rude! Weird accent. Second, I was transferred to a third-party company that is selling spams. Duke, you are supposed to tell me who they are before you transfer me! Third, Duke is selling my privacy. I start to receive 20+ spams since day 1 after I called Duke. I am located in NC. I receive spam calls from California, Minnesota, Florida, Iowa. Duke is selling my privacy all over the country. ** you Duke Energy!

Consistent in monthly high bills... over 500.00 a month for a single wide mobile home... Have paid 3300 in 2018, and nothing anyone can do about it but pay the damn bills or they will shut off your lights. Great America huh.

I am the homeowner (rental property). Previous tenant left with a past due bill of several months. Now they (Duke) is trying to make new tenant of me pay the bill that they did not collect. I have new people to move in but the house was destroyed, so I have to do repairs, the new renter (with a lease) one is 75 and on oxygen is willing to put the electric in his name or mine and or my wife for a temporary basis. It seems to me any company would love to be able to hold any one else responsible for uncollected debt. Then they found my son owes a past due bill from a totally different address and are trying to hold us responsible for that as well, this cannot be legal. I personally am a disabled American veteran.

I was calling concerning my account. The representative was rude because of the fact I told him I only needed to know if I had a pledge on the account. He was talking to me like I was a child. And yes I did cuss his ** out.

They change the due date on the bill without your knowledge, so they can get more money out of you. Their customer service department is fully aware and complicit of it. If you try to even inquire about it, they will try to get a reconnect fee tacked on to your bill. In Charlotte and many other places in North Carolina, they have an absolute monopoly, so this an easy scam for them.

Why does it take 6 plus hours to restore my power after a simple thundershower? Duke power sucks... Glad I don't have any medical devices I rely on or I would surely be dead. It is also a joke that no live customer service people are available on weekends.

My bill was ranging from $70-$90 monthly. We live in a mobile home, trying to save some money. My son is almost all day at school and my husband and myself working outside. We never leave lights on, and always following the "energy saving" tips, led lights, etc. On December Duke started "refunding" me the $250 deposit. I got a bill on Dec 2018 $79.15, then January 2019 was $93.67. They was just discounting that from my deposit, HOWEVER on February they sent me a bill for $156.83, WHAT? Almost the double, and I DON'T have any heating on them. I pay GAS separately. In March the bill was $146.03, and then on April they set it back to $97.81. There was NOTHING different done on those 2 months. They just needed to get Back MY DEPOSIT. There is NO WAY for you to arrange anything with them, they are so greedy in their charges. I'm so Dissatisfied and Disappointed with Duke Energy.

It's obvious that they are getting away with highway robbery by overcharging customers with their "smart meters", they should be called "cash cow meters". I'm a 39 year old bachelor living in a 1 bedroom apartment that less than a thousand square feet, I work 40 hours a week, I shut the power strip off every day, the only appliances on while I'm away is the fridge and microwave. My bill for March-April 2019 is $103, last year it was $40. Christmas 2017, I had Christmas lights/tree and lights on the deck, Nov.22-Dec.22 bill was $124.59 @ 687 kWh. Christmas 2018, NO CHRISTMAS LIGHTS at all, Nov.22-Dec.22 bill was $188.29 @ 1,840 kWh. How is it that I know for a fact I used considerably less energy and my bill keeps going higher. There seriously needs to be a class action lawsuit.

I have lived in eastern Asheboro for almost twelve years, from the time I had my home built. There are underground power lines in this neighborhood, in my time here I have had more power outages than I can possibly recall. It's so bad that if the wind blows I run to my panel box and start cutting off major utilities. The power here is suspect to flicker on and off regularly and has cost me thousands of dollars over time. It fired my HVAC blower motor flickering once that cost 500 dollars to have replaced One winter, I was in Tennessee and wife and young children were home getting cold.

No notice, no letter... Duke shows up to change out the meter. No Notice by the technician, DID NOT ring the doorbell. Instead he proceeded to change out the meter, disconnecting my service... created a NIGHTMARE as I was working at the computer!! The contractor could NOT SPEAK ENGLISH --- Called customer service, NOTHING. Just excuses!! Another demonstration that the company does not care about their customers!! What if I had medical conditions that rely on electrical connections.

I called to set up service at our new home and everything was fine at first. And then I was transferred to somewhere in India to speak to someone whose entire job was to sell me DirecTV and AT&T among many other things. They wanted to send me emails for coupons and would not let me off the phone. They went on and on reading from a script until I finally asked to speak to someone else. He asked me why I needed to speak to someone else and put me on hold for several minutes.

A Duke Power technician arrived at my home on two different occasions with a clipboard asking me if I wanted the smart meter. I told him "NO" on both occasions and discovered later that he unlocked my back fence (or climbed over the fence) and installed the smart meter right next to my bedroom! I have a thyroid condition and radiation exposure is a great concern to me. I've noticed changes in my health since the installation of the smart meter and my biggest annoyance is that I specifically told them that I did not want the smart meter installed and they did it anyway.

I've been with Duke Progress for years and recently they wanted to change my meter. I've read about these meters giving health issues. They said if I opt out for new meter they would charge 150$ plus 11 dollars a month. This doesn't even seem legal. You shouldn't be able to make a customer do something they dont want to. This is not a communist country yet this company runs like one. If you have any other options other than Duke Progress please take it. I hope Asheville gets more energy options as well so we dont have to deal with this Duke Progress monopoly. We need other options.

Duke is a rip off taking advantage of their customers! The government needs to step in and do something! It's impossible to pay these scammers! I am disgusted with this company. Is there anything consumers can do? They have got to be stopped!

After a power outage in December and a tech leaving our old meter upside down in heavy rain and the meter filling up with water, surprise surprise, it stopped working properly. Prior charges for a month were $253. January - A different tech came to the house to read the faulty meter and offered to have it replaced with a new meter that would automatically read without a service tech having to come and take a reading. In January we got our first bill on the new meter at a whopping $1,578.18!!! The weather was normal to mild for December in Charlotte, and as a bill saving technique, we had stopped using our central heat to save money by using room heaters as we moved about the house. All should add up to a lower bill. NOT!

Greedy, unethical and dishonest. Reads meters inaccurately. Customer service is awful. Overcharged me and was not apologetic. I was angry and depressed and felt worse after talking to them. They will all be in hell on judgment day.

Can't quote simple policy over the phone. Asked for supervisor to quote their company policy on return of security deposit only to be told repeatedly to check their website. Simple question. Sad when you can't get the same level of customer I myself am required to give in my position.

I am a senior citizen with only social security income. They turned off service for $60. After I sent note to BBB and paid they finally turned it back on and charging me a reconnect fee. This is what happens when you are elderly - you get kicked around and because I’m in a senior citizen building in Raleigh our only choice is Duke. After they took over Progress Energy it has been like a never ending horror story for us.

I do not appreciate it when I call Duke Energy to transfer service and spend time answering all of their questions just to be transferred to “3rd party verification” to do much of it again. Really? To have to listen to their sales pitch about cable discounts, security and home enhancements is a waste of my time when I tell them I don’t want to listen to any of it and they continue to do so anyway. Shame on you! You need to eliminate that ridiculous second step!!!

I'm considering moving to a different area or state just so I won't have to be a Duke Energy progress customer. I once liked this company but somewhere along the lines they became very unethical and greedy. I had the highest bill I have EVER had of 450 bucks and I called to get an extension to my pay date. My rent is 600 so of course I'm not used to paying a electric bill almost as high as my rent. They told me they could not extend to the date I was requesting. Yesterday while I was at work something told me to log on to my Duke Energy account and I saw that my electricity was disconnected. I was at a loss for words. They turned my power off 2 days before the date I told them I could pay. Wow. Not only is this company unethical they are very money hungry.

I moved from an apartment complex 3 months ago that was being served by Duke Energy. Near my move out date, I called to set up service at my new address, as well as schedule cancellation from my previous address. Duke successfully turned on service at my new address, however they failed to cancel the old address, resulting in an auto draft for services at an address I no longer lived.

We have accounts with Duke Energy for 12 years at our current home. Had a second account on garage behind our house. We had service to the garage disconnected 1 1/2 yr ago and recently decided to have power restored out there. Called Duke E. Had to pay $150 deposit. Ok no problem. Got a call next day saying restored but we got home to find no power. After calling to see what's up seems they disconnected power to our HOUSE then reconnected with different account number. What in the world! Deactivated our current account and will not give our deposit back when we've brought this mistake to their attention. They act like robots. They understand but nothing they can do about it. Still no power in garage. Can't afford to hand the bloodsuckers another $150. Can we give 1/10 of a star?

We Got 8 inches of snow 2 days ago and been without power for 2 days. Duke Energy has been notified many times by many people in this neighborhood and the Duke Energy dont have a clue when it might be fixed. The EMERGENCY number you call to report outages to is simply people on a computer looking at a map that shows outages. Dukes emergency contact number is people that in fact have no contact with actual repair techs at all. It's 30 degrees In my house right now and I have called begging them to help and they dont care and claim they have no way to even help and cant even see if a crew is coming or when we might possibly get help.

The people answering the phones at this place are idiots. I’m not sure where they get these people from. Each time I am forced to call here I want to pull my hair out after the call is disconnected and I still don’t have a resolution. Not sure what type of business Duke Energy Progress is running, the crash dummies answer phone by saying, "Hello this is _______," which totally throws you off because there is no introduction like “thank you for calling Duke Energy, this is _______, how may I help you”. After one person went over my bill with me by reading line by line the amount I owed, I tell her, “I need help with my online account login.” She says to me, “There is a $1.50 convenience fee when you pay your bill.” I said, “You just confirmed I am on auto pay,” she says, “Were all your questions answered?”

I’ve always had issues with this company, but mother beats this screw up! The first ** up: they convinced me that someone stole my identity... when they just ** up my account and the previous guy that lived at the house I’m at now. 2nd: not once told me that the guarantor form didn’t get approved... The lady previous (that told me everything is good) said it was submitted. Then come to find out today... it wasn’t. And it pisses me off that I praised this chick for her help, when she did NOTHING!

Duke Energy is by far the worst utility company I have had the displeasure of interacting with. Since roughly 6 months ago the power goes out every time it does little more than drizzle and most of these outages last 4 to 6 hours. It is understandable for this to happen with bad storms or hurricanes but it goes out with just light rain. When you call for updates you have to deal with a useless automated system that doesn't give you an estimate of when the power will be restored until it has gone back on. The online system is barely functional on any device and provides even less information.

It is understandable that after Hurricane Florence homes would be without power for sometime, however, my home was without power for a week. When we reached out to Duke Power we were told three different things by three different employees; 1. Being that a transformer had blown and they were not sure which one and that they hadn't been able to find it. 2. That they had not even had a chance to assess the issue. 3. That they assessed the issue but were unable to restore power due to weather conditions (it was sunny and bright and 4 days after the hurricane hit). When we first called to make them aware of the power outage in our area they acted completely shocked even though online it stated 44 people had reported outages from our neighborhood. We were promised before the hurricane hit that employees from out of state were sent to make sure no ones power would be out more than a few days.

After initiating service at my new residence and paying the first bill, I set up auto-pay at the company's invitation. When my next bill reflected an unpaid balance, I called customer service and was told the process sometimes took a month and the current and past due amounts would be paid automatically when the current bill became due. A week before the due date, however, I received a "FINAL NOTICE" threatening to cut off service if the past due amount were not paid three days before the due date for the current bill. My only safe alternative at that point was to pay the past due amount immediately and incur the $1.50 "Convenience Fee" for same-day service. Had I been told the past due amount had to be paid before the due date for current service, I would have done so. Instead I was treated like a dead-beat by the company because of the incompetence of its own billing and customer service personnel.

We were told that we had to put in a digital meter to replace our analog one. The contractor of Duke Energy told us that we could not opt out and that a deputy was having to escort them to come and change meters if people refused. (Lie). So, we relented and had a digital meter installed August 28th, 2018. We just received our new bill and it was over a hundred dollars more since last month, plus our ac unit went out. That may be a coincidence but it just seems suspicious. Now they tell us that they will come back out and reinstall the analog but it will cost us $175.00 plus $11.00 dollars a month. After over an hour on the phone and multiple agents, they are going to review our bill as well. Be wary of them. They have unscrupulous business practices, and that is being nice. If there is a class action lawsuit, I would be willing to join!

What more does someone have to do when giving correct account information in changing email accounts and phone number? I think giving your Duke account number and your SS number should account for you not being a robot.

My power bills averaged about $150.00 last summer. Lo and behold they put in a new meter at the end of the summer and now my bills have skyrocketed! My bill this month is $418.00. They are totally screwing me and overbilling me. I have had my air conditioning checked and my hot water heater and both are fine. I even started cutting off my bedroom window unit every day and my bill went up $70 from last month. WHEN IS SOMEONE GOING TO STOP THESE PEOPLE??? There is nothing I can do because they are the only power company we can use. I am a single mom and I am going broke trying to pay my power bill. They are cheating every one of their customers and this has to stop. SOMEBODY HELP!

It has been over a year, since Duke Energy in Cashiers were suppose to come and finish the job... Diane, from Duke Energy at that time was the supervisor. She came by. Gave the ok for Duke Energy to come and do the underground connection. We did our part. Spent a lot of money and all I get from Duke Energy customer service is: "In two days someone will call you", two days=365 days... Diane, has retired and all I get from DUKE IS ZERO RESPONSE. Enough of this... Duke get on with your work.

Ever since the new meters were installed our bills have been OUTRAGEOUS! $506, $415, $308 to $220 & our bill has always been $90 - $150 (at the most). The highest ($415 & $308) were when we weren't even using the A/C yet. ($506 was the snow weather.) I have a feeling they are trying to recoup some of the money from the coal ash spill, we just went and checked our meter and they have lied on our Bill about how much we used as well! Scam company! Just waiting for some sort of class action lawsuit to pop up.

I've had a ton of issues with them too. Once I started going through the BBB, things got better. Try it.

In December 2013 I made a request to have my metering plan changed to a "Time of Use" program. On December 27 the old meter (one that could be read from the street) was replaced with a new one. On January 10 a technician came out and programmed the meter. Our billing period runs from approximately the 14th of the month. When we received our Dec/Jan bill it was for 2800/kwh - a full 25% more than ever before. The itemization shown on the on-line detail page showed we used 550 kwh during peak and 1,550 kwh during off peak hours. After determining that the difference between the total amount billed and the amount show on our detail sheet was the usage recorded on our old meter, we are left with the following "coincidences":

I am starting to feel that I might have better luck getting customer service from Progress Energy if I went outside and yelled "tech support" at the sky! For the past three years I have been trying to get the power unused, overgrown, abandoned power lines on my property turned off and the lines removed before they start a fire or someone gets killed driving farm equipment under them. I keep calling and I still have vine grown, tree touching sagging power (live) lines. I've had customer service mock me (yes, it's a hog house. Is that funny?), tell me the job was already done when it was not, and just simply blow me off by continually telling me they do not know when someone will do it, why they have not done it or what the hold up is.

I'm a father of four, and they cut my power for a system mistake. I need to say that I used the online payment for my power bill. So several months ago, I posted my payment online as usual. But after a month, I received a notice that they haven't received the payment, so I redid it again plus the previous month. But what happened? They sent me a letter saying that they needed a payment; otherwise, they would cut my power. I knew that it was a problem on their system so I paid a one-time payment. Anyway, the last couple of months, I had the same problem, but this time I only received a phone call, saying that I needed to pay at least half of the amount owed. So I posted my payment as usual, but last week when I was at work, my prego wife called me saying that there was no power in the house. So I knew that they cut it.

I am a very small business owner who has been closed since Dec. 22nd 2012. I will reopen in March of 2013. I use very little electricity since no heat, lights, etc. have been in use. The heat is turned off. Only the phone line and the line for the debit card machine are plugged in. I use a small portable refrigerator as well. Last month, my bill was $66.00 and I just received my new bill for $78.00. I called previously to inquire to what I thought was an exorbitant bill amount since the shop was closed during that billing cycle. The CS rep told me to read the meter, as if that matters. I told her there was no way I have used that much when my home bill was twice the amount and I live here. I asked her to have the meter checked. She declined saying nothing was wrong with the meter. Guess she is psychic. Now, I have to once again repeat the call to inquire.

I have 3 kids and I have asked Progress on many times not to turn off my power. But they are going to turn it off as of February 4th. I can pay the bill on Feb. 15th, but they don't care. They said, "Find a church or something to help you pay for the bill." I work 8:30-5:00, so it's hard for me to go to my church. If I miss a day at work, then my rent or something may be come short. So my kids and I will be cold for about a week and a half. Thanks Progress Energy for a family left out in the cold.

I arrived at home around 7pm on January 17th to find a notice on my door that between the hours of 10am to 2pm, there would be no power in my home. I might mention that this is a planned power outage so that they may connect a power transformer to the new townhouses they are building on the next block. My complaint is simple. If this is a planned outage, you would think that more notice of at least 48 hours should be provided so a person can properly prepare. Certainly when the largest ice storm of the season is coming in, and the temperature is dipping below freezing and the heat is needed. I might add that I need a breathing machine that yes, uses power, and I will not have that; oh and since there's no power and limited notice, I’m screwed!

Second security deposit? - My services were disconnected and reconnected in one day. I paid the amount of the bill and upon returning home my lights were off. Needless to say, I called Progress Energy to have the services restored. I made a payment at the pay station ($78.11). Not only did they charge the balance ($166.00), they charged for the service ($4.95), and also told me there was an $87.00 security deposit. I asked why and they said that’s because the service was disconnected, not even 24 hours. I asked to speak with a supervisor. He was a smart **, arrogant, not professional at all in handling the situation. I feel I’m being duped by this company in more ways than one. I can understand a re-connect fee, but another security deposit is crazy and there is still a deposit from the initial service. The residence has not moved nor has the account number or name been changed. This is unacceptable, crazy and simply unheard of and sadly we need electricity.

I paid with a check and it took 5 days to get there in the last 8 months. It took one day every month to stop the electricity from being turned off. I paid electronically the next day the check appeared and they cashed both. How convenient. I made an electronic payment and I was told I could ask to have the second check credited back to my account. What a bunch of hogwash. It's a shame a company so big is so damn greedy. After 6 years, you would think they would give you a break. I hope all your employees and executives enjoyed the $247.00 you got from me while my family starves.

I had been living in the same house for ten years, at the time, with my mother and sister. Since then, they both have died; my sister's name was on the bill all this time, but I am guidance to the house and bills through my lawyer since the death of my sister. I had called the company about budget bill. They found out about my sister and said I would need to change bill to a living person’s name (my fault). They are charging me $468.00 to have my electric bill put into my name and a new service connection (new account number). Due to the situation, I think the company is ripping me off. They were going to turn my lights off if I did not pay part of the deposit. My bills are paid on time. Thank you.

My light bill was due on 8/23/2012 in the amount of $104.80 so I went online last night to make the payment (as I have always done). Well, the Easy Pay system was down, so I called the Easy Pay 866 number. That too was down! The problem is, it was at night so all the pay stations in the area were closed! So I stayed on, refreshing the page, and calling the number for about 2.5 hrs. The system was still down. So, I finally talked to someone there who was in the "outage department." I'm still unsure how I got to them, but anyways.

My electricity was disconnected for the first time ever and I was charged $124 for a so called security deposit and $30 reconnect fee, not to mention the amount of the bill that was due. The kicker is my bill was not due until September 7th. When asked about the $124, I was told they charge the security deposit just in case it happens again. I have never had my services disconnected before and they would not have been disconnected this time if I wasn't being ** by the only electric company in town. If I had my way, Progress Energy would not be receiving my money. They can get away with overcharging because electricity is much needed. I paid the full amount they were asking and an hour later, no services. When I called back, they stated they have until 12 midnight to restore services. They did not hesitate to disconnect so they should not hesitate to reconnect. Progress Energy is the worst company I have ever dealt with!

My service was disconnected yesterday after I was told I had until the 9th of August to pay my bill. I didn't make an issue about it because I just got paid and I was going to pay it anyways. I got home after 9pm so it was too late to pay it. I ended up going to stay in a room and I called and paid it at 9am this morning. I got home at 7pm and my power was still off. I called and put in my info. It said that if the amount I had just paid this morning was not paid by the 9th, they were going to disconnect my power! So I pressed the options to be connected with a CSR. I waited a total of 43 minutes on hold before I gave up and hung up. I called right back and pressed all the options to be connected with a CSR and I waited a total of 35 minutes before I gave up.

My experience with Progress Energy is regarding me making a payment as agreed. I made a payment arrangement to pay my bill on 6/25/2012. As agreed, I went to my local Food Lion and made the payment in cash on 6/25/2012. Today, I called to make another payment arrangement and was told that I could not make any arrangements to pay for up to 6 months because I failed to keep my agreement. I gave them my receipt number and they told me that they could see that I made the payment on the date agreed upon, but that they didn't receive it until 2 days later because I paid at an unauthorized payment location? Excuse me? How do we as the consumer know if the payment location is authorized or unauthorized? Who even thinks to ask a question like that?

Power got turned off at 12 pm. At 2:10 pm, bill was paid in full and was told power would be restored shortly. I called at 5 pm, explained I have a son with a serious asthma condition and needed the lights on shortly and didn't understand why it was already 3 hours later! They said maybe I will have them back on by midnight. My husband called again as soon as he brought the children home and was told by the supervisor, "Not my problem, deal with it!" We have had Progress Energy for 10 years, never late, never had power turned off until now. The service we got from them was way past horrible!

I tried to set up a landlord agreement with Progress Energy. What that would do would allow us to pay one deposit and connect my empty apartments with power so we could get them ready to rent. The complex consists of 60 units with about 17 empty units at this time. Progress Energy wanted to charge me a basic $500 and them $40 for each unit on top of that, totaling $2,900. Now we already have 43 occupied units that they have large deposits on so they would be double dipping, so to speak, by charging me on the occupied units. So I rejected their offer and will continue to turn one unit on them, charge the deposit to the next unit and so on. Now all of the units in the complex are the same two-bedroom, one-bath but all of their deposits are different. I have never seen a utility company base their security deposit on the prior tenant's utility usage. That's like the insurance company basing your insurance on a car's previous owner, hoping it wasn't a teenager.

I have been living at my address for one year. I live in a low-income apartment with my 6-month-old daughter. The company that manages my apartment pays a portion of my power bill. I never received a bill, so I called Progress Energy each month for the first few months to see if I had a balance remaining after they paid their portion. And I had no balance. I assumed that Progress Energy would send me a bill if owed anything. I gave them my mother's address, because I cannot receive mail at my physical address.

My bills at Progress Energy (PE) used to be between $50-$80 a month. On the month of April of this year I got an energy bill for $451 for one month’s energy use. My apartment complex said they were not at fault. PE said they were not at fault. The second month it went down to $125. They ran tests and replaced parts but again no one took blame. Keep in mind I had made no changes in my apartment, purchased no new electronics or anything. I was also told this happened in the previous winter with a very high bill and nothing was done. So twice now, with the same apartment, a high energy came out and no one is accepting blame. So I was stuck getting on a payment plan that took six months to pay off for either PE or my apartment’s neglect. I am now an angry, unhappy and dissatisfied customer; if I could I would go back to Duke Energy where they value their customers.

I have dealt with Public Utilities in other areas of the country and I have never seen a company with as many rude employees as Progress Energy. They intentionally misinterpret regulations to suit their whims. I have had the phone hung up on me by 3 different Progress Energy representatives. I lost one of my bills once and called Progress Energy and the customer service associate would not even tell me my account balance so that I could pay my bill. Does the state of North Carolina do any type of regulation with Progress Energy? It appears that they are allowed to treat their customers like **.

I did not have a payment issue on my account since 2005, and now I am having one right after the other. I started receiving the bill late. I thought maybe it was troubles at the post office, and so I set up payment over the internet. The routing number I gave them I thought was the same one I gave PSNC which works, but did not work for them. When I called to find out what the issue was, they told me it was "user error". I fixed it online, but I was not aware that once you sign up for online pay, that you would stop receiving a paper bill. Next thing I know, I am being told that my bank refused payment, so now, I had to pay by cash, money, or cashier's check. My bank never refused payment because I never made one, because I never got a bill. I shut down the internet pay immediately. Now, I have a ding on my credit, and have to purchase a money order at the post office because they won't take my check or online.

I originally wanted to open an account for my rental unit. I was informed that I would have to pay a deposit. I have no problem with paying a deposit, however, I did not have the money to pay when I was informed that there would be a $150 deposit required. I said that I will have to call back when I have the money. Progress went ahead and set up an account and charged me the deposit and only gave me five days to pay the entire amount. I did get a letter but it states that I have until the end of the month to pay this. This morning, my power has been cut off for apparent lack of payment. I called Progress and was first told that I was correct, then no one else would agree with me. I was talked over, talked down to and called a liar. I was made to pay the deposit and then charged a $30 fee to reconnect the power. I did not approve or ask to be billed for the deposit. I did say that I want to get this done when I do have the money. That is not what happened. All I want back is the $30.

My lights were disconnected due to my thinking it was paid. When I went to my budget book to look for the receipt in order to have them turned back on, I found the bill with the money still inside. I could not believe that somehow, it had not gotten paid. We then had to catch up the full bill amount and pay a $15 reconnect fee. I totally understood and agreed with that and paid that amount and the power was restored. What I don't understand or agree with is that in 10 business days, we have to pay a $562 deposit or they will once again disconnect our service. My husband and I are both unemployed. He has drawn all of his unemployment funds and I go to college online (which requires power). We were told to go to local charities to get the money.

I just moved this past weekend, and was told to get my electric changed over into my name. I understand that there must have been a miscomunication between my renters and I, but as I was going to have it changed today, it was suddenly shut off. Being as I am in the US Airforce, and serve this beautiful country, I simply gave Progress a call, to have it put back on. I am well aware that it takes less than 5 minutes to reconnect my service. I informed them how I am living at my new house, and since I moved in this past weekend, I had no possible way to contact them.

This energy company is corrupt. I've been set up on auto payment for 3 years. I've asked a total of two times to have my payment date moved by a few days. First time no problem. On August, not only did they refuse to do so but they took it out three days earlier.

They halved my tree in the front yard away from the road and power lines. Yes, they halved it. They cut the entire branches facing the road from the base of the tree. Now, I have only a half tree with limbs facing my house. It's horrific.

I had been out of work for 3 months and struggling to pay my utility bill, but continued to pay it in good faith. I have finally gotten a job but don't get paid until August 31, 2011. I had received the final notice for amount due of $126.37 dated for termination August 30, 2011 if I didn't pay by 5:00pm. I phoned them to request an additional day to pay the $126.37 because I would get paid the following day. They said the only option I had was to pay the full amount due of $290.13 by September 6, 2011. I explained that I couldn't pay the full amount and would pay the $163.76 on September 15, 2011 when I would receive my next paycheck.

I moved to Knolls at the Neuse subdivision four years ago. During that time, I have experienced numerous power outages; however, other homes in my subdivision were not effected. The others have never lost their power in the entire four years that I have lived here. Why?

I have never in my life had to deal with such a horrible company. I feel trapped; they know there is nothing we can do. The customer service representatives were rude and heartless. They shut your power off after even just a few days late and don't even have the hospitality to notify you. I have an English bulldog that is very sensitive to the heat and cold and he was trapped in the house with no power all day while I was at work because they decided to shut the power off without notifying me. Oh, and the bill isn't even due for another week! When I asked why I wasn't called, the so-called manager asked why he should have to notify anyone.

Me and my family went on vacation for 3 1/2 weeks. We have a four-year old disabled child. Me and my girlfriend went the first week. She stayed with her real dad and we went primitive camping. My girlfriend wanted to go first and try it before we brought Avi back. Everything went a lot better than she thought. We went back home on the 24th and went back to the mountains on the 25th. The power was on when we left and the meter was read on the 26th. It was not working. Instead of them going ahead and fix what they knew they were going to have to fix, they didn't.

I have experienced some very bad service from Progress Energy, between April-June 2010 and July 27, 2011. When I phoned them with my first complaint, they informed me that someone moved into the apartment directly next to me, but that party gave Progress Energy the wrong letter for their address, which was actually my full address. Progress Energy proceeded to use my original deposit to pay off my bill, then informed me that I had to pay a new deposit for a new account. I spoke to John and then his supervisor and they gave me the runaround. A few days later when I called back, I was informed that the situation was Progress Energy's mistake.

I paid my bill on 8/2/2011 and my services were turned off on 8/2/2011. I confirmed with a CSR on 8/3 that electronic payment from the bank should usually process the midnight before, but was unexplainably processed at 4:00 in the afternoon. My service was disconnected at 3:30. I was then told that I had to pay a $358 "down payment" to have my services turned on again, despite having an account for 6 years. I was also told that it had to be paid immediately or I would not get my power back. On top of that, I had a $300 credit to my bill! Talk about predatory practices! I am forced to pay this since they are a monopoly and I have no other company to turn to. The "supervisor" RJ was condescending and trying to get information out of him was impossible.

I've repeatedly tried to work with Progress Energy to obtain answers to my questions. As of today (more than a year later), they have not yet responded to them all. I am seeking Progress Energy to provide written answers to each of the questions that I have asked. I am also seeking copies of the documents that I have requested--documents that at previous occasions they previously provided quickly and fully. I am finally requesting an investigation into why Progress Energy has swept this matter under the rug, has provided such dismally poor service, and allowed this matter to have dragged on for over a year. I sold all my stock in this company due to my terrible ordeal!

Progress Energy required a deposit for a new connection during my recent move. I paid the deposit a week in advance of the connection date and the power went on fine. I received a bill from Progress Energy thanking me for my deposit payment, but requiring a SECOND deposit payment. As I received the bill after business hours, I waited till the following day to call them. The following day my power was disconnected; calling Progress Energy, I was informed that while they acknowledged it was there problem, the reconnection would happen "sometime later in the day". They were unable to determine *when* the reconnection would occur.

My name is Dominique **. I always pay my bill on time with Progress Energy. The bill I paid last month was $117.00. During that time, I was the only person who was working. My wife was on maternity leave for 2 months and I was covering for the bills on one income. I submitted a payment to them at the beginning of the month and it was returned because they stated that when I transferred the money, they had already withdrawn the payment. The supervisor in the customer service department, named Jonah, stated that they do not give out extension on a payment that was sent back. I do not get paid until next week and they are stating that they will turn off my lights. I told her that I always pay my bills and I am willing to fax in the information which she stated she saw.

I have been getting phone calls the past 2 weeks from Progress Energy with the above cell phone number being used. I have twice pressed 5 as requested to stop these calls. They have not stopped. When they woke me from a deep sleep at 9:30 pm last night, that was the final straw. I am on a Do Not Call List and should not be receiving these calls .I live in Leesburg, FL and our electric payment goes to the City of Leesburg. I have no idea what this has to do with Progress Energy

I always pay by bills online, including Progress. As such, I typically discard most of what comes in the mail as every other company I have every worked with will notify via the very latest technology, the cutting edge method of communication, email! Or perhaps a phone call. Not Progress. On the first occasion, I came home from an exhausting vacation to find a Progress Energy hang tang on my door. It had no info on it. Just a number. As my bills had been paid on time, I thought I would give them a call in the next few days but was not too worried about it.

After Progress Energy acquired Florida Power, my bill went up $40. Than came an new meter that transmits my power usage to a driver's PC. My bill went up again by at least $20. I have not changed my habits except for raising the a/c thermostat to 80 degrees. My electric bills went from $140 per month to $290 per month! Progress Energy refuses to check my meter! Always excuses!

I own two homes using Progress Energy as the electric power source. We have no other choice. in the past two months, August and September 2010, my electric bills have doubled! When i called the company, the customer service rep asked all sorts of questions, insinuating that I must be running all sorts of electrical appliances, perhaps, as she said, do keep our homes cool during the hot months. I have not changed or added a single appliance, no air conditioners or fans. As a matter of fact, one home is a rental unit, and the tenant moved out last month. so a house that was sitting empty actually had a bill higher than when it was occupied! the progress energy rep had no answer, left me on hold for at least fifteen minutes, and told me her supervisor would call me back, but no one called back.

Progress Energy is a monopoly. They are frustrating, hard to deal with and hit you with all types of fees. Why? Because they can! You don't have a choice so they really don't care! We moved to Wilmington, NC from Columbia, SC. All of the other utilities took a letter of good credit from our previous companies and set services right up. Despite 6 yrs of excellent payment to SCE&G (not even one late fee in 6yrs), Progress still demanded $220 upfront.

I have been a progress-energy customer since June 2007. In the past 30 days, my services have been interrupted two times. To be honest with you, Progress-Energy is a heartless company. I do understand that payment for my account was due in the beginning of the month. However, I am a single working mother with 2 children, working pay check to pay check trying to pay all my bills the best I can. In addition, always making the payments in the same cycle at the end of the month. Both of the times the services was disconnected the bill did not reach 30 days overdue. In addition, my bill was between $150 - $200. I cannot believe in these hard times with the economy being so hard you are taking advantage of your customers the way you are.

Progress Energy is a monopoly and holds our electricity for ransom for a hefty price. I have paid over $900 for the past three weeks due to an overdue bill, which has been paid. I have called and asked about another deposit, which has been required in the amount of $240 after they have already received a deposit in the amount of $142 when I moved here in 2005. I think it's completely unfair and not right that they sent someone to my house today and told me I have two hours to come up with the $242 or be disconnected today.

I know this is futility. Nothing will change. However, is only for stress relieve exercise. Ever since we moved to Florida, the worst experience, dealing with companies was dealing with Progress Energy. Up to this very morning, when calling, people are rude, they even refused to connect you to a supervisor, not that they probably be better. Anyhow, this has to be the worst company and service in the USA. The first thing when we moved, they required a $200 deposit. They are so liked that people will not pay, I guess. So we paid the deposit. We now have been a customer against our desire to find a different company. It is just a monopoly, and we know what happens when this occur.

We had our power for our business turned on in 2006. Because of my husband's good credit, we did not have to pay a deposit. Now four years later, because we were late on a few payments (power has never been shut off), they sent us a bill with a required deposit of $784 due by the end of the month. As a business owner, you can't expect someone to come up with that kind of money in a month and you can't run a business with no power which will be shut off if the deposit is not paid. I can't even change power companies because they are it.

This incident occurred on 03/18/10 in the evening. There was a knock at my door in which I answered. A Progress employee by the name of Kenneth ** was standing there. He informed me that was electric service was going to be disconnected. I advised him I had made a payment of $377.64 on 03/15/10 through Progress on-line. He aggressively replies "you got a confirmation number" twice. He calls another Progress energy employee at that moment and says the payment is not showing.