Petro Reviews

We had Petro install a new boiler and water heater in 2021 for a cost of over $20k. Over the 2.5 years since, the system has given us constant trouble, either failing to start up heat, producing temps at the faucet of 157 degress, blowing water out of the water tank onto the basement floor. They have sent maybe 10+ technicians over this time and I have on ring video one of their technicians tell me that the system is a lemon - I forwarded this video via email to them which is when they got the manufacturer involved.

This is the second time in two years that they have failed to deliver oil while we are on automatic delivery. What’s worse is how they treat their longstanding customers. We get the runaround and their service calls have been continually delayed. I would definitely look to other providers. This company should not be in business.

Petro purchased our oil provider and furnace maintenance company in fall of 2023. After servicing our furnace for the first time it malfunctioned two week later in January at 6:00 am. We called the 24 hour "emergency" line and waited 45 minutes for a representative, who informed us that they were having a "safety" meeting that morning and would not be able to get anyone out until 1 pm even though the temp was 13. Eventually our CO detector went off and the fire dept. responded. When Petro finally showed up, the tech told us that the wrong valves had been installed during the previous service. "Life Endangering" incompetence and "POOR" customer service summarize our experience with Petro. We have a new oil and service provider.

The experience I have had with Petro is awful. I have had a technician come to my house twice to work on the same problem costing me 1,000 and it’s still not fixed. Called again for them to come out and address and they did not show up during their timeframe. No updates, no phone calls. When I called to see what was occurring, the response was the technician is still at another worksite. Not my problem, send someone else, at least update your customer. Absolutely terrible customer service.

My oil contract expires this month. I called Petro on 11/27/24 for pricing. I was told I would get a call back. I called again 11/29 and 11/30. Still no call back six days later and counting. Bye bye business. I admit their service department has been solid but their sales group is useless. I’m sure I would have received a ridiculously high quote anyway.

I closed my account with Petro in April 2024 and went with another oil company. For 6 months I was getting calls from Petro which I did not answer because I assumed they were trying to get me back as a customer. Today I got a letter from a debt collector claiming I owed Petro $479.96. I called Petro and spoke with Kelly in customer service. She checked online and told me that the charge is a mistake. I was wrongly charged, because I am no longer a customer, for a service contract for 2024-2025. Do not do business with Petro!!

I have had an exceedingly difficult experience with Petro. They installed a heat pump in our home, but made clear before the installation that we would need to still use our existing fuel oil-powered radiator as a back-up in case of severe winter conditions, and we therefore would need to keep our existing Nest thermostat running in addition to the new heat pump thermostat. However, when they installed the new heat pump, they completely disconnected our Nest thermostat and have not been responding to multiple emails to arrange for the Nest thermostat to get reconnected. Furthermore, when the heat pump was installed, they did not cover or move our furniture and we found debris (including mouse droppings) over our belongings. Finally, directors at the company do not respond to inquiries, so issues continue to remain unresolved.

We signed up with Petro a year ago and were initially satisfied with their delivery and service but encountered no issues. However, due to rising costs and a significant increase in their SmartPay plan, we decided not to renew for the coming year. We received our settlement balance, which we were fully aware of and ready to pay.

If you get help with paying for oil during the winter months due to hardship, go elsewhere! They will say they "never received it." Meanwhile the place that distributes the checks says that they did send it and have proof of it. You will never get the oil when you need it, and if you don't have the money and time to hire a lawyer then they win. Where did the money go?!

Petro oil is very expensive. At half a tank (275) being over 1,000 if you do not pay, You will freeze. There is no loyalty past a late payment. In addition, they can refuse to give you oil if they suggest that your tank is not good enough for them. They have a sister company that comes and installs a new one. How convenient of them and not suspicious at all.

STAY AWAY. Horrible horrible company -like many other reviewers same issues. Their prices are a rip off and their service contracts are useless. Paid $300 for Furnace contract and still got charged $455 for a minor repair job that took less than 1 hour. Their prices are over $1+ more per gallon than other companies in the area. Interesting fact is Meehan is their "sister" company which I didnt know. After getting ripped off I started calling around for pricing and Meehan quoted me $1.40 less per gallon. Same company and very very different pricing.

I bought a home last year and was planning to do major renovations once my town permits were approved. I wanted a delivery just to keep me going, Petro took it upon themselves to put me on auto delivery even after explaining I DO NOT need any deliveries until my const. work was completed. I accidentally paid the bill and have been trying to get a refund from them for literally 18 months. They are the worse company I have ever dealt with and customer service is very robotic.

Jan 4, 2024. This is a most difficult review to write. Petro field service can provide expertise and service that is top end. The perpetually weak spot is in the "service management" (SM) area. While the customer call center excels at providing timely responses, the SM area can be extraordinarily weak in terms of providing solutions. Lack of field experience is the weak link here.

Thank You Petro Oil (Long Island). I give credit where I see credit is due. You want a full service Oil Company go with Petro! There's one thing I'll say, Petro's boiler mechanics or plumbers whatever they are called are QUALITY PEOPLE who KNOW what they are doing! They are happy quality people who are far from new. Very very knowledgeable! Been seeing them do the included tune ups for years! Special thanks today to Petro Oil boiler mechanic Patrick technician # ** today for spending the extra time and explaining everything and also given the advice on my next home which has an old steam Boiler.

Dishonest and take advantage. They deliver oil continuously AT AN ALL TIME HIGH! $1000 bill it’s dusting. When you want to cancel they do nothing to get you to stay, simply say it’s a $400 cancellation fee. They charge over $1.50 per gallon. We will definitely be contacting BBB and possibly taking them to small claims. Do not work with this company, you will regret it down the road.

Have had the heat off all year. Still hasn't been turned on and was only a quarter down. Got charged 100 gallons! My tank is 275 capacity. The gauge would have been way below 3/4 if that were true. Crooks!

Carroll Home Services was recently purchased by Petro. Every year for 3 years. I was on a Smart Budget Plan. Now, Petro says I can't get on a Smart Budget Plan unless I pay at least half of my balance and they will not deliver any oil on the date of delivery. The balance is 1400. This is the biggest rip off.

I don't know how I let this company suck me into a service contract for my boiler and to buy oil from them. No need for me to talk about their prices as most of the reviews are about that. I was without heat for almost two days. It was spring not the middle of winter. I tried talking to the service manager who they say his name is Richard. I asked for his last name but was told they couldn't give it to me. I asked to speak to him but was told he didn't answer his phone. So Richard if you read this give me a call. I'm seventy seven years old and would have to spend too much time telling you how frustrating it was to try to get my burner fixed. I'm not doing this to get even but to keep other people from making the same mistake. I called another company that came in two hours. Good luck!

I have been a customer for 3 yrs now. My contract was due to renew at the cost of $377. They have tacked on about $100 each yr to just have this contract renewed. This and every contract offered ceiling price protection in exchange for a delivery every 2 weeks. Come to find out today, they do not offer anything but automatic deliveries. I have paid their ceiling price 90% of the time. We are talking more than $4.50/gallon. Although my contract expired, I was still on automatic deliveries.

Petro Home Services sucks. We moved out of our house and out of state. Realized a year later they were still charging our credit card for the new homeowner's deliveries. Called in November 2022 for help. Was told by a “supervisor” they would look into and call back. Waited months. No resolve. Called back again and was told the same. Finally get ahold of someone again two days ago who was very rude and was told I would get a call back again. The lady called me back today was immediately standoffish and not even referring to the right instance. When I pointed that out got even more snippy. Basically told me they will not make a simple phone call to new owners to ask for them to pay for the services we paid for. Told me it’s my problem. Used them for 7 years as a loyal customer. What am I going to do? Fly back to NY for small claims court? The big company wins, not the little people.

TERRIBLE!!! They continue to deliver oil AFTER our account has been on HOLD for NO DELIVERIES for over a YEAR!! They are trying to FORCE us to pay them for product we did ask for and cannot use - NOT TRUSTWORTHY or FAIR BUSINESS - STAY AWAY! THEY'RE BAD BUSINESS!!

Don't renew your contract with Petro. Get oil when you need them without contract. There are many local companies out there does that. They charge way too much for contract (start at $99 then increase by $100 each year) and does not cover much. Save the money with fuel and hire technician for service when needed.

I lost my heat on Sunday November 20, 2022. Called for service at 7:30 Monday morning. Was told the tech would be out to today. Called later to let me know they were not coming. Would be there on Tuesday, cancelled again. Was suppose to show up this morning and no show again. I am on my 3rd day with no heat or hot water with pneumonia.

Finally, I got hold of number through much effort and got connected to customer service department and was told that a 'Field Supervisor' would call me back. I have not heard from him yet. I am worried that the floor has been terribly contaminated by leaked oil although I kept absorbent paper under which I replace daily. The finished basement smell terrible as well.

I received a bill that was too high, I know that the oil is expensive, but raising the price of the oil from 4.30 to 6.79 is ridiculous. DON'T USE Petro. I will never call them ever again. This company want to charge for everything.

Just got oil delivery. Automatic delivery (which they seem to do as soon as there is a reason to run the price up, needed or not). $6.509 / gallon for #2 oil. That’s criminal, Putin or no Putin. Clear price gouging. I paid $4.89 / gallon, Petro pricing, last month, which is still insane. Stay away from Petro.

I ordered oil on January 25th 2022 100 gallons for $325. They took the money right out of my bank account and I never heard back on a delivery date, so I called 3 days later and the women on the phone conveniently says "Oh you’re scheduled for today," my delivery came and my tank was at 1/4. After I received my oil I checked my tank and I was only at a 1/2. That was not 100 gallons, I called PETRO OIL and the “MANAGER” tells me to shake my tank!! Never heard that before, we also never received a receipt, the “MANAGER” said he would email right over to me…. Well it’s now been 24 hours later and several phones later with no email with my receipt. PETRO OIL YOU ARE NON TRUSTWORTHY.. I should have known with all these 1 star reviews.. Next time I’ll do my homework as you should too and NOT TRUST PETRO OIL. PERIOD.

Petro Home Services was supposed to come to my house to work on the heat and thermostat from 12 - 3 PM today. They called at 2:30, said they had one stop before me and would be here around 3:30. It is now 7:01 PM and I am still waiting for them to show up. I called the office (another terrible experience because the wait lines to talk to someone are so long, every I wind up being a callback) and they said the technicians were 3 towns away. They have not kept their word and they care nothing about the time they make you wait. Their services contracts have taken a quantum jump in expense, but their service is the worst it has ever been.

This company tells you everything that makes one feel using this company will be the right choice. I had a few red flags but since I was locked in I became stuck with them. Although I signed with them in November I had my first delivery 1-11-22. I had my oil tank relocated and in order to get a delivery I had in no uncertain terms I had to use their technicians to approve the work. Using their technician came at a price and the 20gals that was put into the tank cost me 64.00. When I called to get the tech I was given a window of time not knowing someone already came before time and I sat in a cold house for over 5 hours now.

My furnace (which Petro sold me and installed) began leaking and I asked them if they could send someone out to take a look at it perhaps fix it. They basically told me “get bent unless you sign a contract whoever you have been buying your oil from can come and fix your furnace.” I found this to be very rude and dismissive, they sold me the furnace and installed it, but did not want to be bothered assisting me unless I signed an exclusive contract to purchase all of my heating oil from Petro. Because of this profoundly negative experience, I doubt I will ever do business with them again provided it isn’t unavoidable.

I've given them too many chances. There is no way I will be signing up with this company again when my contract expires. Over a dollar more per gallon compared to others. Total ripoff company. Beware!

Not only could they not manage to call before their deliveries EVER the worst complaint comes from the move I just made while renting my old home. Both the office woman Kim and service manager Jim TOLD ME (phone/text/email) back in August that when I moved out, I needed to provide a meter reading for my refund of oil that was in the tank and the new tenants would be charged for the amount of oil in the tank once they opened the account. The service manager would bug the ** out of me and my tenants for them to sign up stating that my refund wouldn’t come until then so finally the tenants opened their account (even though they didn’t want to go with them but then I wouldn’t receive my refund through Petro and they'd have to pay separately).

They charge way over the market. They made it impossible to get into a neighborhood contact and overcharged us because our old contract ended. Now they say we can't get out of delivery contract that we don't have. They are downright criminals.

Just received my first bill this year. Got charged $4.07 a gallon. A quick research shows that the average rate for most oil companies today is about $3.02 a gallon. I will be canceling my contract. What they are doing is criminal. My device: use other local suppliers.

Do not work with Petro Oil company. The company undercharged me for oil then 8 months later emails that I owe them money. I have asked 4 times to speak to a supervisor, no callback. Ridiculous. Then we worked out a payment plan that they agreed to then they did something completely different. Definitely, not working in the best interest of the customer.

The Petro North Haven CT air conditioning team installed a Trane 4 ton condenser and air handler at my home in Hamden, CT in June 2021. The installation team (two guys) complained the entire time they were working and did a bad job installing my air conditioner. Here's a summary of their failures: They killed the grass in front of my home where they were staging equipment for installation. They broke an existing air conditioner sensor wire (that cost me $150 to fix with my primary HVAC company). They broke a vent bolt head and left it that way, and bent an existing air filter cover. Worst of all they failed the Hamden Building inspection audit. When I called to discuss I was completely ghosted by Patty, the installation coordinator. Four calls. No reply. Bad service from top to bottom. Avoid these clowns. No management oversight or customer service. No idea if they ever completed the required fixes to close my building permit. Avoid!!!!

I have been with Petro since 2014. Their ethics are questionable since Jan. 2020. The reason I even did the extensive research I did is because I received, for the first time ever, a bill for settlement of $721.49. I have always purchased the budgeted, ceiling plan, knowing that I would pay a bit more for it but willing to for the peace of mind. Below you will find facts, I am very detailed in the event Petro sees this review and feels I am some how unfair when I make my final assumption.

Whatever you do, DO NOT USE PETRO for anything! I have only been in my new home for less than 2 months & they have caused me to be without hot water, unnecessarily, twice now. They tell you a time window when the technician will show up & then they show up hours ahead of schedule & just expect you to be there. They have consistently blamed it on their computers crashing & not being able to access the schedule. It's not true, they just don't care about customer service. I could go into more detail but will run out of space, just save yourself the frustration & don't use them!

I am out of oil. I was told I had to pay the balance. I proceeded to pay and was told the systems are down. I cannot pay by debit. I have to mail it in, but I won't get a delivery until the balance is paid or if they deliver, they will charge me $200 for emergency delivery! All this, after being a customer for over 18 years.

Just got a delivery of oil for 40% more than the state average and 75% more than the local spot price. Since then, I've spent an hour on hold and been summarily ignored except to be told that their incredible service means their prices may be a bit higher. Evidence of this incredible service? The above mentioned being ignored on this issue and being made to wait 5+ months for my annual equipment checkup. This company should be prosecuted.

My local Petro rep contacted me and apologized for the issues I've been having with the customer team in the NJ office. The rep immediately resolved the dispute and the charge was taken off my account. Thank you so much for taking the time to understand the situation and making me feel appreciated as a new customer!

I understand the desire to make a profit, but keep it realistic at least. Been a Petro customer for a couple years now and I knew their oil prices were on the high end, but the last couple of deliveries have been staggering. Normally our deliveries have shown up when our tank gets to half full, the last couple have been delayed till down to a quarter or less...thus requiring more oil to be delivered. Our delivery today of 196.8 gallons at a price of $3.639 for a total of $716.16 is excessive to say the least. When price checked against say Charlton Oil at just $1.96 a gallon that is less than $400. We will not be renewing our contract that ends next month, tired of paying for over-priced oil.

Had oil delivered today at a full dollar over going rate. They will charge you max going rate the whole time just because as they said "we are different than other companies so we can charge more." No offer of lowering the price. Will NEVER do business with them again.

Petro Oil (Maryland) has been a lesson in the fine art of frustration. They end every call with "Remember we are available 24 hours a day, 7 days a week." Well it took two and a half weeks to come a work on my furnace (and we have a service contract with them!). They sent a technician not once, but twice who didn't have the correct parts, even though the first technician sent detailed notes about what was needed. They cancelled their service call three separate days. Finally it was repaired and the repair man had to google research (which I am guessing I was billed for time he spent in research because he didn't know how to do his job) how to connect to our Nest (only after stating originally he thought they were not compatible and we would have to get a new system).

I cancelled my contract with this greedy company. The fee to do so is three hundred ninety nine dollars. It's worth it. I'll save at least one thousand dollars this year. They give a ceiling price but that is the actual price they charge. The last fill up was one dollar twenty cents a gallon more than elsewhere.

We have been with Petro since we first purchased our home almost 4 years ago. But I won’t be renewing my contract with them. All those people that say call people fools for using Petro are right. The contract is only good for tune ups and those appointments need to be booked at least a month or 2 in advance. The emergency repairs are useless. My furnace had issues two years ago and Petro took so long to send someone that my pipes burst. Cost me thousands in repairs.

Just received my first refill the year. Got charged 2.05 a gallon. A quick google search shows that the rate for most oil companies today is about $1.44 a gallon. That's a huge overcharge. I will be cancelling as soon as the contract expires. What they are doing is criminal. I'd strongly advise to use a local provider to save literal hundreds of dollars a month. I havent called to address this yet, but reading other reviews I doubt it will make a difference.

For 40 years I stuck with these folks. Service wasn't always reliable. I paid a lot over the years for 24/7 service, but pretty much never needed it. So now my heat is out. I just end up in an endless phone chain. They really should have a dedicated line for contract owners. This is false advertising. If only I could have all those big 24/7 contract payments back!

My contract for the Ceiling Plan is renewing at the end of September. In the middle of August I started receiving calls from Petro to renew my plan and the first offer they put on the table, which was claimed to be their absolute best rate, was $3.65/gallon ceiling with a first delivery price of $3.25/gallon. As a point of reference, non-contract cash delivery price from other competitive oil companies in the area was $1.60 /gallon at the time. I'm aware of the game Petro plays and told them the rate was too high and to call back when they had a better offer. The following break down is when I spoke to Petro and the offers they made, keeping in mind that every offer was the 'absolute lowest they can go':

I was upset for not having my delivery on time but the customer service representative was very pleasant with me and immediately contact delivery for me and even sent an email as well. Less than 5 minutes I received a called from Sean the Manager and he made all my worries go away just like that. I felt so much better and happier o? when I heard his voice. Less than 45 minutes he sent Melvin a technician who was awesome in getting my hot water and stove to work again. He has such good customer service and his work is excellent. Thank you Sean and Melvin!!!

I have never seen a company receive so many poor reviews. My friend and neighbor got a oil delivery today and paid the spot price of $1.07 a gallon. I called Petro and was told the price I am paying is $2.39 per gallon.

Petro delivered oil to my residence in East Greenwich, RI on March 18th 2020 at $2.799 a gallon without me requesting it. This was the day when the oil prices were at a historic low and the average cash price of heating oil on this day was around 1.65. When contacted, they responded that their oil prices fluctuate a lot and the price on that day was the correct price. When I told them that the lowest cash price on this day was 1.35 and the next highest price was 2.15, they told me that they offer superior service and that's why they charge a premium price. I am aware they always charge more than other local suppliers, but charging 50-100% than the other suppliers is just not fair.

Petro allowed an account to be opened in my name for home oil without my knowledge or permission. I found out about the account being opened only after I got a notice from Transunion that a hard inquiry was made on my credit account. When I called Transunion and told them I did not authorize this, I was told to contact Petro and if necessary to file a report with the police. I was also told that to get the hard inquiry removed from my credit report, Petro would have to supply a letter acknowledging that they made a mistake.

I bought a service contract which included cleaning the boiler, but they are too busy to get to me until March at the end of the season.. So I terminated service with Petro about a month ago. I just received a bill today for $501.62 for a renewal of the service contract for another year… on the top of the bill it says, "Important message: we have discontinued fuel deliver and services!" I spoke with Linda today at Petro. She said nothing she can do.. They are morons!!

By far the worst company I have ever dealt with. My oil tank cracked when Petro did a full delivery. When I got home I noticed the small leak. I called Petro and a tech came out and put a temp. patch to hold until the other technicians come and empty the tank and install a temporary tank outside. At this point it's getting late in the night and this is all occurring.

I warned Petro months that I may be moving and asked them not to add oil without checking with me prior. They said they will add this note to the account. So, with two week left in my rental lease they fill up my tank costing $700. When I called Petro said they fill oil tanks but refuse to pump out their oil, it's a "policy". They are able to pump out oil and do so when a house has sold to measure the amount but won't for a renter, wonder why? It's impossible for me to pay for something I am not using.

We used Petro for a year but since this is the first time we’ve owned a home with oil heating, I wanted to explore other companies to determine that the price is fair. The cost was a lot and our usage stemmed to be a lot, and we have no barometer to compare services. I had one last service with Petro at the beginning of winter before my contract expired, then called and canceled. Customer service was nice, and I was all set. Then about a couple weeks later, I received a bill tied to my last fill up with a renewal fee. I called again to confirm I canceled, and was transferred to the same sales manager where she confirmed, "Oh sorry..yes, we have canceled and they’ll remove that charge. So sorry."

Very hard to get away from them. They know they got you if you have an old burner. Where are you going to go to get a good contract? The little guys are awful. I tried them. I've been there. The little guys demand you pay your bill asap pretty much before your next order. Don't have the money? Too bad. The service contracts with the small companies are awful too. Funny how nothing ever seems to be covered. That is the good thing about Petro. Their premier service contract is really very good. Everything always seems to be covered. I never had a dispute with it. Yes, their prices are high. If you are looking for prices of COD oil you are not going to get it. The small companies are just as bad. Sadly, if you can get a decent prices like maybe 2.99-3.29 per gallon with Petro, I'd grab it unless you want to freeze if your boiler breaks down.

This company is about as dishonest as they come. They continually deliver oil at the peak prices and refuse to give me any sort of warning. I will be contacting BBB and possibly taking them to small claims. They charge, on average, $1.50 per gallon MORE than the local cash delivery place. This is a TERRIBLE business. Avoid at all costs.

In previous years, I had a contract price and it always went to the highest price they could charge after a few fill ups of the oil tank. This year I refused to sign a binding contract with them. I figured the oil price would be high, but not outrageous. I was wrong. Most oil companies in the area are charging around $2.699 per gallon. I had a fill up on 12/24/2019 at $4.699 per gallon. At 222.7 gallons the bill was over $1000. Around $400 more than any other company near here would have charged. Merry Christmas to Petro. I have canceled my account.

I have been a customer for a number of years starting with company's Petro purchased. Everything was going good until I had them "tune" up my furnace in 1999. Six things happened: The first service tech tuned it up but it kept tripping the reset switch. The second tech came out and effectively redid everything that the first tech did. Reset button still tripped. The third tech caused the furnace to catch on fire. If I hadn't been there it may have burned my house down. Fortunately, I turned off the emergency switch. After the fire department left, a fourth tech was called and he rebuilt the furnace parts so that we would have heat. The furnace was very loud when it came on so I called and reported this. They sent a fourth tech, who said to me, "I'm not sure why I am here." He did nothing.

I started out really liking this company. They had a good offer to lure you in for $100 off and I took the bait. Please be aware of their prices. I know the price of oil changes day to day but when I signed up for automatic delivery they took advantage of me and charged me over $4 per gallon. (The next highest was $2.99.) Highway robbery! When you call in to complain they send you to the retention department and try to get you into another contract for way more money per gallon than any other company I researched. I cancelled my service with Petro and went with another provider and could not be happier.

The reason why this company has such a poor reputation with so many customers is simple...They will rob you blind. With Petro, you will pay hundreds & hundreds & hundreds of dollars more than the customers of an average competitor, for the same exact thing. Unfortunately it is not only their outrageous prices that make them such a poorly rated company, it's also the way they do business.

We had Petro oil burner service and oil delivery for 20 years. The people that we bought the house from were using them and we continued. The service was good as far as delivery of oil and burner service. Recently I retired and was looking for ways to save money. I looked up what the current average oil price was and I called Petro to see what they were charging and it turned out to be over a dollar more per gallon than the current average price. I called and asked them if they could please bring the price somewhere in line with the current average. The lady said she would look into it and call back tomorrow. She never called back.

Thinking of signing up with Petro for fuel oil delivery? Think again and proceed with caution. Their contracts “protecting” you from high fuel prices in fact guarantee you WILL pay high prices. Commit to a price cap and you’ll soon find, as I did, that you are paying 60 cents, 90 cents even over $1.50 a gallon more than the average market price for oil. It seems even when average fuel prices are low, Petro prices their oil just under the cap you have agreed to.

Updated on 11/15/2019: I spoke with the manager here in Connecticut and he informs me that I am paying an increased price (.70-$1.00 a gallon more) well above what other companies in my area charge based on the following facts (his facts):

Last conversation with Ken **, GM., regarding cut oil line. Irrigation company cut Petro oil line laid in 1999 by Petro., depth 4 1/2 inches. Heat out for 12 days, cost $1800. Looking for compensation. Ken's answer, "Your fault, should have called 811 for guidance." Unfortunately 811 does not map oil lines on my property... cable, gas, electric... yes. Can I discuss problem with Petro upper management. I thought being a long time customer and spending over $60,000 with Petro might matter. Also if you plan to go to another competitive company, should Petro management make an effort to keep you? Tried looking for contact on org chart, no luck. Will continue search. Thank you.

My oil heat system is failing to start on its own. I am forced to manually start it by using the reset button. I called on Sunday to get service under my contract. Since I can manually start it they say it's not an emergency (manually starting by using the reset button many times is not recommended as you may be bypassing a serious and dangerous problem). So, they scheduled a service call between 9am and 12pm the following day (Monday). My wife has been home all day waiting as there seems to be an ever-growing emergency call list that is delaying the technician (must be only one). Today is a 50+ degree sunny day. What emergency? Now they tell me that they won't be there until between 5:30pm and 7pm with no guarantee that will happen either. Next time I'll lie and say it's an emergency.

My family has used Petro for over 30 years and the last 10 years they have gone steadily downhill. They lie, they cheat and they price gauge. They are priced are higher on everything across the board including service than any one of their competitors. Look anywhere else for oil but at Petro.

I've been a loyal client for 2 yrs and expected the company to be accommodating. They definitely were not! The customer service agent kept me on the phone for 30 mins, going back and forth wheeling and dealing with UNACCEPTABLE offers. Even quoting over the market cap rate of $3.60 per gallon when in fact two competitors quotes came in at $2.9. For anyone who is a first time oil buyer. (Daily rate, which is a variable rate and a cap rate which is fixed price over certain time period.)

I had just moved last year and signed a year long contract in August that included a furnace cleaning last year and a free one this year for signing on. I was paying the estimated payments until I got a bill for a large amount. I called and was told they underestimated the amount all year and I had to pay up the $400 before August or face a large balloon payment at the end. A few weeks ago they came and did the free furnace cleaning and as of right now I do not have a working furnace thanks to whatever the techs damaged. They now want to charge me $98 to come out and diagnose the issue. I fired them and have someone doing the work because I don't trust them at all! Stay away from these crooks.

THESE PEOPLE ARE CROOKS. STAY FAR AWAY! I was a Petro oil customer for over 10 years until they started raping me with oil prices and service contracts. Then the scammers decided to cancel my contract because I was unsure I was going to renew, and when I still had a few weeks left in my service contract they DENIED me service (had a furnace problem). Whats crooks!

Been using Petro for a few years after they bought up my local company. They have in less than a year raised my oil price by over a dollar PER GALLON. That's a 35% increase in less than a year, while the rest of "the market" that they claim to follow is barely moving. Completely useless. Their free tune-up that comes with their expensive service agreements also have a few MONTH waiting time. Go elsewhere, for your own good.

I've been a Petro customer for 30 years+. I scheduled a tune up, as per my contract, for 8/22/19 because Iive near a school bus co. & parking is hard. The tech came & was here for 20-25 minutes. Gave the flue a quick check, broke the rubber ring on my water gauge, & never changed the filter in tank. I called & a manager quickly scheduled an appt. for 9/10, between 12 & 3. He never showed, I left house about 4:30. No phone call nothing. The next day, I went into my e-mail acct. & received a note saying, I'm on my way!!! I don't have a smart phone!!! I have a landline!! Called & I asked to speak to a manager, but the girl rescheduled for 9/12 between 8 & 12. At 11:55, I have a camera, the tech drove up & looked up my driveway for 1 min. & left! He left, I thought he went around the corner, but he didn't. No one called my landline again!! I don't have a smartphone!!!

I had a small leak at two radiators where the coupling goes into the valve. I called and requested an estimate to repair the leaks. The technician called me from the property and stated he could fix these leaks for $1700.00. He stated I needed two valves and two couplings. Obviously, I said no thanks. The valves cost $30.00 at a local plumbing supply center and the couplings cost a few dollars. I repaired the situation myself in under 2 hours and only spent about $30.00. Now they are charging me $80.00 for the estimate. I have no issue paying for the estimate if it was fair and reasonable. The estimate was not fair and reasonable and they thought they could take advantage of a dumb homeowner.

After 20 years of uninterrupted service to my seasonal home, Petro mismanaged its core function, the management of K-factor/degree day model, and switched my account from "as needed" to annual, despite multiple deliveries per year over history of account. My new once a year, high risk status, unbeknownst to me, ran out during a storm and house froze. Petro takes position I wasn't there to complain, and so, legally, the fault is mine! $15,000 worth! I'm contesting that - but do you see an ethical aspect to Petro's callous behavior? A corporate mishap pushed onto me, causing me considerable cost and aggravation. Petro is losing customers at an increasing rate each year, but not quick enough if you, or a neighbor, is considering doing business with this community predator! Perform a community service, and pass on this true, cruel story of arrogant, senior abuse at the hands of Petro Home Services.

I had a pipe leak over top the boiler that was spewing a hot water spray that had my basement feeling like a sauna. Put in a call to Petro and Jose was ever so kind, patient, and helpful. He helped me lessen the damage by phone until the tech arrived within an hour. THANK YOU JOSE. Phil (tech **) arrived with a smile and went straight to work. Thankfully it didn't take long. I highly recommend him. I've been a Petro customer for many years and have always had good service. Thank you!!

Signed with Petro in December of last year, and their first delivery which was Jan 3rd was a nightmare. 3 days after they came to fill up our oil we had a oil spill at the time I was 2 months pregnant and the smell of oil made me very sick. Once notified they came here within 2 hours of the call and told us it was over filled and plugged up a broke hole in the valve. Everything was fine after that until the second problem we had. Second issue in April. We had no hot water due to a broken valve which was still has not been fixed. Third issue was we replaced a thermostat due to damage of the old one by a flood on the house Called Petro. They sent a technician and the guy was not helpful. He said they would send a specialist who never came. Luckily I have my brother a contractor who fixed it. Fourth issue which was recently, I was in the house and smelled something burning. Now 9 months pregnant. My husband said it outside and I said, "no something is wrong."

I moved into my home 4 months ago, my first house, I was told to go with Petro and I couldn't be more satisfied. My boiler stopped working and they sent out a service tech, the service tech took the time to explain how my boiler works and what went wrong. After replacing a electrical part my boiler fired right up. The serviceman waited to make sure it ran thru a cycle before completing the job. I have been very happy with this company. They are top notch. I trust them and wouldn't use anyone else for the peace of mind knowing that they will be there when I need them.

On 7/16/19 a.m. I agreed to a 1-year contract. Within a few hours, I sent an e-mail to Petro requesting the contract be rescinded. I followed up with a phone call a few hours later and spoke with a Petro representative repeating my request. I thought I had 24 hours to cancel a contract. The next day I received a call from Petro telling me laws changed and I had no right to cancel without being fined. I do not know if this is true but it certainly does make for good customer relations.

I purchased a new home in Connecticut last year and choose Petro to do my oil delivery and tune up for the furnace. They have always been very courteous and professional. My oil prices are very fair and the customer service is top notch. I have had two tune ups now and just recently had a small issue with my furnace and they came out right away and fixed it easily. All the service technicians I've had out to my house have been outstanding and very professional. I would recommend this company to anyone. I am more than pleased with Petro and the top notch service I have received.

I had a burning smell coming from my oil burner. Petro came the same day to service the system. The technician took his time diagnosing the problem. It was reassuring knowing they are available 24/7 on the same day of the call.

Petro is currently charging 3.79 for a gallon of oil! Where on earth did they get this price from? How is it cheap? How am I protected? I have since found out that there are cheaper options from their competitors. Shame that although the service is great.. But I suppose that's what we pay for! Ms C **.

Prompt, friendly, fair. My wife has severe breathing problems and needs air conditioning. Ours quit working. I called for service and they schedule a technician the following morning. He was on time, diagnosed the problem and invoiced a very fair price. I would highly recommend their service.

It took them three technicians to get our annual tuneup right on our furnace. The second one came out and threatened us if we said anything bad about the first who was his friend. The same thing happened with the air conditioning tune-up. The second tech is coming up in two weeks as of this review. I don't know what is wrong but I have never experienced a company this incompetent in my life. There are plenty of good local companies that will service your heat/AC systems and be glad for your business. If you make no other decision this year, make the decision to stay away from Petro.

Oil prices are extremely high. Do your research before you sign with them. I am a new homeowner first time buying oil. I did not research. Signed up with them. Got my first delivery. Bill was left outside in the rain all day. Did not receive anymore bills from them. Tried calling. Got it paid then received a bill for a cancellation charge of $400 or was told I could save that by resigning up with a $500 fee. Terrible company. Go local. Will be treated better and save money. Prices were about 0.40 cents cheaper per gallon.

Petro Home Services is a a TERRIBLE company. They called me in February and worked out with me that if I paid 36 bucks more a month then I wouldn’t have a balloon payment at the end. THEN they slipped in an extra delivery just to really screw me, and now the balloon payment is even HIGHER than it would have been. These ** oil companies are crooks! To make things worse, you try to talk to other oil companies before your contract is up and THEY’RE ALL OWNED BY THE SAME COMPANY AND WON'T EVEN TALK TO YOU!!!

First of all they have an "Early Termination Fee"... which is really an extortionist means of intimidation. They experience no losses, material or otherwise. This is a means by which they feel that they can keep the normally timid masses under their heel. They tout themselves as a "full service company". That they are. They service your wallet and not much else to the benefit of the customers... except charging them $0.40 more per gallon than any other of the local firms. They did "pack" my tank at the end of the heating season. Knowing that my money has been "tanked" by the driver that refuses to obey a sign not to fill more than 50 gallons. Serviced again.

I never really write reviews but I just felt like I had to mention a few things. My mom doesn't speak English AT ALL and Julie just happened to be the rep she spoke with. It was so great having a Mandarin speaker. Usually I have to do every little thing but my mom told me Julie answered all her questions which is a first as she is tough to deal with as is. Thank you Julie for a seamless transaction and being so patient with the elderly. 5 stars for Julie and Petro!

Stay clear of this company! They use bait and switch tactics. And rip you off. They will tell you one thing yet do another. And then tell you to pay more money. They need to be investigated as I am not the only one with accusations like these.

I bought a house in Ct and had oil heat for the first time. I used Petro because they were the most recognizable name. I was under contract for the first season but did not renew. Since I had now been living in the area for over a year I decided to explore some of the local oil service providers. Well before the next winter Petro made a delivery to me (despite not renewing my contract) and charged a price that was just about double everyone else. When I called them they offered discounts based on renewing my contract and staying with them another year. If I did not renew the excessive rate they charged would not be negotiated. I signed with someone else for significantly less and personal courteous service. At a time when heating costs are a significant part of everyone's overall expenses and when every dollar counts, it is disappointing that a company would use such tactics to retain business and intimidate customers.

I have been a customer for a few years now. If you are looking for a Company with helpful nice technicians to meet your heating and cooling needs Petro has them. BUT! attached to them is the most incompetent, inadequate, subpar and the most archaic systems for billing and delivery around. You want all this baggage, so you must love frustration, then Petro is definitely for you! If I could I would give them zero stars. This company cares a lot about making money and not about their customers!

I would love to give zero stars but I have to give one it says. I am supposed to be locked in and a set rate per gallon but the last time Petro filled my tank they charged me almost $4 a gallon. I received a bill for $700 and the receipt also stated they had to make a double fill. I only have one tank and was not empty when they can because they came a couple of months prior. I have never paid that much for my tank to be filled and when I called to question it they said we cannot do anything about it. You owe the money and the double fill. They said they go off what the machine prints out for the receipt. I know I was scammed but they are refusing to look Into. I have been a customer for 7 years and all of a sudden I am having nothing but trouble with Petro and overcharging my acct.

Do yourself a favor. Don’t do automatic deliveries. They’ll charge you the top price of heating oil no matter what. It could be 1.59, and they’d charge you 3.69. Place is a rip off. After 3 deliveries, $2500 bill. $800 to not even fill my tank? **. Stay away. Stay faaarrrr away. I’m putting a lock on my tank to keep these criminals out of it. Petro Home Services is complete rip off. Your warning is here. I hate reviews but damn if they don’t rip people off.

Updated on 5/20/2019: Months have gone by, and I still receive weekly calls from Petro telling me about the balance on my account, even though I explain the situation to them each time. They've made no attempt to rectify the situation, however are still holding me accountable for the oil delivered when I had been out of the house for over 5 months. One week an employee even told me that if I submitted paperwork proving that I was no longer living in the house at the time of delivery that they would reallocate the charges as necessary. I've done this and Petro will not honor this.

Updated on 03/06/2020: Description of Complaint: Over a year ago, not sure of dates, Petro blew out my gas line after I ran out because they delayed a delivery for propane for over a week and it blew my gas valve. They could not fix it because they couldn't, so I had someone else do it and also changed my pilot on fireplace. Petro came and turned off my gas after noticing it wasn't fixed correctly, but also locked it and left me no access to gas to have it repaired. So they wanted me to pay someone to fix it, pay petro to come back and turn on gas, and then if still broke pay someone to come back and fix it again with no gas because they locked it with connector attached and left me with no access.

I had Lewis Energy who was taken over by the mob Petro. I was on automatic delivery and didn’t receive oil. It was a glitch in the system. Petro didn’t want to pay for drivers and overworked the ones that they had. When Petro took over a bunch of companies like Lewis, they doubled their service contracts. I was paying 175 for a service contract and when Petro took over they charged me another $188.00 because their service contract is almost 400 dollars. Petro took these customers on and slipped these charges in without most people knowing. Petro delivers their oil always at the ceiling price, if oil goes down they still rip you off by charging you the ceiling price which is higher than any other company out there. If you still have these thief’s in place call them after every delivery and tell them to charge you a lower price.

If there is no star I can give them and they ripped you. They promise something else and deliver some else. At the time of taking service they told us they will charge according to market price but they charge more than that. Market price is 2.69-2.99 and they charged me 4.049. Please do not buy heating oil from them. Introductory price is good after that they will ripped you. Please read all reviews most are the talking same about that, I am with them from 2 years they just charged me too much.

I am on a 2 year contract. I chose the ceiling option where i locked in at 3.89 per gallon. The reason I did this was that if the market rate is lower than the 3.89 per gallon I should be paying that price. I've had 5 deliveries this winter and the lowest I paid was 3.88 per gallon. I checked the NYS average oil price which was 2.69 per gallon. I called the Hudson Valley office and was told that even though the market price is lower I have to pay for the service of locking in at 3.89 per gallon. If I wanted to terminate my contract they will charge me $700.00. I have never been treated so poorly and been lied to. I was sold on the ceiling price to take advantage of the benefit of the market price. The first year I was with them they honored that. Then I signed the two year agreement and they refuse to charge me the lower price. What an unethical way to run a company. I'm very disappointed.

I was a Petro customer for 15 years, mostly because my wife managed the utility bills and liked having auto-delivery and peace of mind of a service contract. We recently divorced and I did a review of our Petro account. I looked at gallons delivered, average price and compared against historical pricing data. In 2018 ALONE Petro was over $600 more than Cash on Delivery pricing and about $400 more than another local company my neighbor uses. At many times Petro is selling heating oil at MORE than what it would cost to buy automotive diesel, which is a cleaner higher grade fuel and has NJ and Fed taxes!

Failed to fill tank, furnace quit working - I’ve been with Petro oil for 20 years. Twice a year they call me to let me know they’re coming to fill my tank. They called to set an appointment Thursday morning for Friday. When I got home Thursday night I had no heat. Long story short the tank was empty and as a result my furnace failed. The technician was at my house at midnight and told me the circuit board was fried but It was just a coincidence that they happened at the same time (Common sense dictates there was a domino effect. When my furnace couldn’t get oil it overheated and fried the board Which in turn trip the circuit breaker OK. It is a possibility that the fail system which should’ve prevented this didn’t work. However If my tank was not allowed to run out this would not have been an issue).

Horrible service! I was told that as part of the contract they will come and do cleaning and replace a filter for the furnace! The guy came in, turned my heater off and said I will not start it back up since it's old and not working properly. There was no issue with the furnace before. They refuse to start it back up and threatened me that they will stop oil deliveries if I or a contractor that is not employed by PETRO will start it up or inspect it or if needed fix it. It's 18 degrees outside and I have elderly parents living here.

Before I sign the contract for the variable rate of the oil service for my rental property, I changed my mind because I may need to switch gas. The sales rep from Baltimore area told me no problem, I don't need to pay anything and I can cancel the service, since I DIDN'T EVEN SIGN THE CONTRACT OR USE THE SERVICE. After that, the nightmare happened, I keep getting the bill even plus late fee for the service I never used or signed for. It has been 2 months. Every time when I talked to the Petro service staff or the sales guy they all said they will take care of it. However, I am keeping getting the bill. It is ridiculous to me or apparently not legal to me to charge customer for the service I never used or no signed contract existed. Don't go with Petro service if you want to have peace of mind. I am hoping to get some help from here so I can stop the nightmare.

I bought into the door to door salesman who left me the bill of goods on my door. Here's what happened after I signed up: Four days of scheduled deliveries came and went, to the point where I was going to run and and kept calling to plead with them that I was running out. I literally got down to the last ten gallons of that before they arrived. Their response each day? "You're scheduled for delivery today."

I have been a long time customer of Petro, and have renewed my service contract with them yearly. Even though the price keep increasing and increasing. For my protection I choose the Ceiling price option and locked my rate at $3.779. According to the agreement if the Market price is Low I will always be charge the Market price but if the market price is higher I won’t pay more than my Locked "ceiling price" which as per NYSERDA has been in the 3.20s per gallon range. But Petro have been charging me the ceiling price of 3.779 for every single delivery from November to February 19, 2018. For a 225 gallon tank, that is a huge price hike. Where is the justification for this?

First, their pricing models are deceptive and their reps clearly use scare tactics to try and get you into a more profitable plan. When we originally signed up over a year ago, oil prices were declining and were forecasted to remain low. However, their rep kept ensuring us "prices are going up, they're going to get worse, this plan is better." Right... When we didn't want an oil delivery for one month due to low use and that we were going to be away, they hit us with an early termination fee of $399. Their contracts auto renew, but unfortunately I'm not sure where it says that in there, since I was never provided with a copy of the contract and they don't have them available in the online portal. So the only way to stop oil delivery temporarily is to pay them? And the only way to cancel their contract is to pay them? Save yourself the time, money, and aggravation, switch to gas.

Was told when I signed my year contract and from what I gathered from Petro.com that The Petro ceiling plan would adjust if prices went lower. Petro did not and was about a $1 more than local competitors at the time of my delivery. I contacted them multiple times by email about this, due to my work schedule, and the fact that I have emailed them in the past and had good experience that way, but this time I keep getting "Someone in billing will get back to you". Highly disappointed with the way they handled this, coming from the previous owner of my house never had an issue with the time they used them.

They keep putting oil every month or whenever they come around to take care of other people's business. In November they put 1900 worth oil. After two months had another delivery 1456 dollars. Today again 934$ supply. When I called today the lady told me to call back tomorrow and, speak with an account specialist. What is she doing there if she can't help? I think they are fraud, I am going to end my service on March 31. If I do IT before there is an early termination fee. Don't get in their trap. Search before you buy.

If I can choose 0 stars, that would be my rating. Petro service is horrible. They don't know how to handle an emergency. I was without heat and hot water during the most coldest days in winter. We requested for 5-8pm window, instead the technician came to see us at 1pm and we were not able to come home to meet him. Let me tell you about the technician visits, we have requested for half an hour notice, so we can get back home, but if we run late, the technicians harass you that if you don't get there, they will leave. Since we are so frustrated or desperate for their service, we plead with them or rush to get home... Dire circumstance.

I called in January, 2019 for a service call. It was between I think 5 & 6 at night. I was told because of the very cold weather they could not send a serviceman till possibly the next day. I asked them why and response was, "We are busy because of the cold weather and all techs were out." I had no heat and asked why a customer for about 20 years they would not be able to accommodate. They called the service office and said they could come at 3am. I thought that was crazy. They called back and said the tech would be at my house at 12am, 12:30 the phone rang and said the tech had an emergency and would come at 8am. Was mine not an emergency? He came the next day and did what he had to do. I asked him what the wax crystal was coming out of the pipe. He did not know and said I would have to call a plumber. I have a service contract with everything! Why would I have to call a plumber?

I was a customer a with Petro for 3 years before I became aware of their unfair pricing practices. Don't let them fool you with their story of how they are a full service energy provider. Based on my research, they are selling oil at a rate that's about 50% higher than other full service providers who offer auto delivery in my area. Do your research, and then cancel your service with Petro.

This company is a complete scam. I was referred to them by the previous home owner who used them and it has been nothing short of a disaster. I scheduled a delivery with the company and after receiving the delivery, noticed that their cost was much higher than any other local company was charging. After calling numerous times without resolve or answer, I received a call back stating that I signed a contract and that if I wanted to terminate the contract would be 399.00. I asked them where and when I signed this supposed contract, and they couldn't give me an answer either.

East Meadow - I locked in with Petro this year at a cap of $3.179. On 12/20/19, I had a delivery and was charged $2.86/gallon and another on 1/30/19 for $3.179. When I checked NASDAQ rates and NYS average heating oil prices both showed the difference between the two dates are less than 1%. When I contacted Petro to find out what index are they using to calculate their pricing, a very unpleasant lady from the pricing department told me it's not of my business and I am lucky she is only charging me the ceiling price. Since we agreed on a fluctuating price, as a customer, I have the right to this information. Needless to say, I will not be renewing my contract.

We thank Lauren and Mark for calling us and making us feel like valued customers again. We hope and look forward to this continued partnership and customer service. Roy & Rosemary **

For some time now, we have been concerned that Perto Oil has been charging us too much for heating oil. We just happen to review the past few bills and noticed that in fact were billed at the cap rate of $3.599, despite the fact that the MA market rate for heating oil delivery varied between $3.10 and $3.16 (see: https://www.mass.gov/service-details/massachusetts-retail-heating-oil-prices).

My wife and I "inherited" Petro when they bought Kasden Fuel, our former oil provider. We went so far as to have them install a brand new furnace and water heater. Not only have the hinted at fuel savings not materialized (our bills have skyrocketed) but we are being price gouged for oil at $3.45/gallon while neighboring providers are offering oil at $2.54/gallon. They tell us that we must buy from them until May when an agreement runs out or we will be subject to a $399 "termination fee". This was not explained at all to us prior to entering into this and since when is a "price ceiling" plan give a Company a license to steal from their customers by charging $1 per gallon over market.

Updated on 02/12/2019: I called Petro home services again today! I was told again today I have to wait for the bank... Really!! The bank is not the one that just now cancelled my account to give me my money back! But I still have to wait 2-3 more days!!! I've been waiting since Jan. 28th for my $500 to be returned. I requested headquarters number, can"t speak to anyone, you must leave a message to get a call back... and no one called me back!!! Petro home services suck!!!

I bought a new house and instantly started to receive ads for various oil companies in the area. I got one from Petro that offered a $200 credit and a premier service plan for one year for a new account. The ad also had this handwritten and highlighted at the bottom. I called and spoke to a sales rep who told me that they no longer offer this because the service plan was in place of the $200 but that he could match a price if we found a better one. Once I found a better rate he said that was "unreasonable" and he didn't think that is what it was. So I got an invoice to show the price (as requested) and I told him I had the ad that offered the credit and service plan. He said he would rather match the price and not include the $200 credit. He said he could do the matched price, a $100 credit and the service plan. I agreed.

Used them for oil and service for over 32 years. Late with payment not even in collections. Left me to freeze in middle of winter tonight 2/4/2019. 32 years and their answer was not one option paid over 50% more for 32 years. That is how I was treated.

I see that Petro doesn't respond to complaints about pricing. Enough "sorry to hear" from them. Been a Petro customer for many, many years and this is my last. I have a variable rate, and it seems like as soon as the heating season starts, it hits my ceiling price and stays there... when the going rate for oil is a lot less. Have never had an issue with their customer service. According to my state, as of Jan 28, average heating oil price in my county is $2.832. I had a delivery on Jan 30 and paid my ceiling price of $3.339. Are you sorry to hear that Petro?

I have had no problem paying a bit more as a customer of Petro for the past ten years. I was happy with their service and was willing to pay for it. My call today put me WAY over the edge though. Their fixed price was not remotely in the same ballpark as competitors. Unfortunate that they are not more forthcoming and fair with their prices. Trying to PUSH everyone to a ceiling plan. By the time you blink, you will be at the ceiling and will not come down. Their ceiling plan is more like a higher fixed plan. No thank you.

I have been a customer of Petro's for years and never had any major issues until recently. The last two of my fills were billed at my ceiling rate, completely fine if that was what market price was. But is it not. Both of my recent fills Petro charged at least one dollar over the competitors in my area. I understand that you pay a little extra for automatic fill and 24-hour service but this insane! I also pay hundreds of dollars per year for my service contract so they cannot say that is wrapped into the increased rate. If I continue to pay a dollar more per gallon I will pay an extra $800 dollars this year! I will not be renewing my contract!

I have been waiting here for 4 days now to have Petro (Petro Oil Rhode Island) get my burner running and let me tell you it is cold in here. Four days without heat in the middle of January. The latest from Petro, "We will try to get there before 7 PM today!" Had to take the day out of work yesterday and sat here waiting for them. I have a service contract for both my home and shop that is paid for and I just spent $800.00 on oil with them. I pay my bills. We are an elderly couple and the cold stays with us for days. Beware of this company, quick to bill and on the expensive side, very expensive!! Have to go now and sit in my car to warm up.

I previously had Atlas Glen-Mor which became Petro, where I was a loyal customer for years. Petro is massively price gouging their customers under the guise of being a “full service company”. I’ve noticed that I am being charged almost $1 more than avg. oil prices in Eastern Massachusetts! My supposedly “protective” ceiling price plan is anything but. I am being charged the full ceiling price of $3.59 which is costing me at least $100+ more per delivery than if I just bought oil off a local company. It takes several months to get an oil boiler cleaning appointment because they don’t employ enough technicians.

I have the same problem as other reviewers. The price keeps going up, and is well above the going rate locally. I had a delivery yesterday and was charged $3.949 per gallon. This was 60 cents more than my last delivery. Other local companies that I contacted are charging between $2.35 and $2.80. I called to discuss with customer service and they are standing by their pricing, so I cancelled my account and will find a more reasonably priced company. I’m not necessarily looking for the cheapest prices, but $1-1.50 more than the going rate is ridiculous.

I called at 10am with no heat and was told a tech would come between 12-3. They called at 1 pm to tell me about a delay. When I called back at 4 pm they told me I was 3 calls out meaning I should see a tech by 5:30. When I called back at 8 pm they told me I was next in line, when I called at 10 pm they told me I was 3 calls out. This runaround went on until a technician turned up at 2 am only to find the situation had been left too long to remedy. It is now the next day and we have to pay a plumber $500 to thaw our frozen house and Petro another $400 for some parts and labor. We pay for Petro's highest level of service and this is what we got. My house is frozen and my pockets are empty. I am very upset.

I have been a Petro auto delivery customer for over 15 years. They have on record that they are to inform me when I receive a delivery as for some reason, if the tank is too low, the burner will cut off. Yesterday, the coldest day of the year in New York 5 degrees with wind chills in the -teens, they delivered oil and my burner immediately cut off. I called them at 10:00 A.M. to ask for service and they informed me someone would be at the house between the hours of 5:00 P.M.-8:00 P.M. I explained I have a 94 year old mother in frail health. They said they would do their best. At 7:00 P.M. the tech showed up, worked awhile and flew out of the house like it was on fire saying it was fine - never checking to be sure the heat was on. Ten minutes later when the baseboards were still cold I called Petro and was told they would send another tech between the hours of midnight and 3:00 A.M.

I have been with this company for 4 years. In the beginning they were fine, then they started to charge me nearly two hundred dollars more than market price on 1/20/19 yesterday. They delivery oil at $3.70. Other company price is around $2.40-$2.50. My contract expired last year in August. Never send any email or letter that they will renew or adjust price. They made a delivery in Nov. I don't know what was oil price. Totally forgot about it. Now I feel so bad. At least they have to send email or mail that they will change the oil price. $3.70 vs. $2.40 per gallon??? I don't understand. Don't use this company.

If you are one of Manor Fuel customers and got switched to Petro please do yourself a favor and stop your contract with Petro. Petro will just suck your money even though the price of oil is down. You will get a better oil price if you leave Petro now. Have that extra savings in your pocket. Leave Petro!!!

I am a long time customer of Petro. I received an oil delivery on 1/16/19. On the same day my sister received a delivery. The difference in the price we paid was 53 cents a gallon, which is a big difference. We both have a ceiling price cap (not a fixed prices). When I received deliveries in the past and called and complained about the price, as it was much higher than the market price. I was told the oil that was being delivered was bought at the higher price. Well how could two deliveries on the same day have such a difference in price?

I have been with this company for years. In the beginning they were fine, then they started to charge me nearly two hundred dollars more than market price each time. I am going to file a complaint to the state Attorney General.

Billing from Petro has always been confusing, then they introduced this PayGo scam. They store their oil and gas at your house, but you don't pay for it until you use... and when you use it you pay the price it would have been when they delivered it... invariably that is much higher than the current price. They put my entire account oil and gas on this 'plan' when I only consented to oil. Now it is an awful hassle to untangle my houses from their services. I wouldn't recommend Petro to a friend. They have fine marketing but you'll pay for every bit of it through their padded fees for fuel and service.

I have automatic delivery. Heat went off at 4:00 in the afternoon. Petro refused to make a delivery till the next day... Told me the house would hold the temperature. It was 12 degrees outside... It didn't... So much for 24/7. This company has no clue what customer service is. Do yourself a favor and avoid them at any cost. As far as cost goes spot market oil deliveries seems to be cheaper with other oil delivery companies.

Updated on 01/23/2019: When I called back and demanded to speak to someone who could address the problem, I was told that the price was correct. When I told them that oil prices have dropped and I should be paying a lot less they told me that their price is still high and they set the price not the market. (Not what my contract says.) They also said their oil is better than everyone else's and that's why they charge more. So I posted a complaint on this site. To my surprise Petro responded and asked if I could provide a phone # so they could contact me to resolve the issue. It's been 4 days and guess what. No call from Petro. I guess they are too busy overcharging for their superior oil, and cheating people out of their money. Stay away from Petro!!! I have never dealt with a more dishonest company!!

I called General, and they did admit to the pricing mistake and refunded the difference which I appreciate. I will be on the lookout for future deliveries, but at least they did make it right.

I am absolutely shocked at this disgusting place. My mother and I have been a customer for 20-25 years. We recently stopped our contract a few months because we are moving. We called one night to see if we could have an emergency delivery for 100 gallons because we ran out of heat and we were both very very cold. They said they couldn't do that for us because we were no longer a customer. Absolutely inhumane. They rather see people freeze than help them. I will be making sure to be making more of a stink about this. My mother is disabled and should not have to sleep in the cold. Worst company ever!!

I am beyond pissed. I was very happy with General Utilities but Petro took them over. I called twice to discuss a renewal contract and after the last call, I said I was not okay with the offered price and would not be renewing the contract. I was going to call Roma Oil today to get a COD delivery. I was too busy today to make the call and when I get home and check my mail, there is an invoice from Petro oil. Why would I get a delivery when I have no contract and I told them no on the phone last month! Roma oil has a price of 2.14 per gallon....Petro’s price Is 2.99! I can’t understand how they can do this and what recourse I have. They have now charged me almost $170.00 more for oil I never asked for and told them I did not want!

$4.349/gallon and let the fuel run out on an 86 year old woman that has had the same oil company (Manor Fuel bought by Petro) since 1966. She never knowingly signed a contract with these people. Who would do this to a customer of 50+ years? Ralph **, general manager has some explaining to do.

We have been a customer for years, recently had a new heating system installed. Noticed the hot water turns cold in minutes. We pay for the premier plan which is a joke, called Friday for service. They came out needs 2 parts which 1 of the parts are not covered under the plan. Was told they'd be back the next day with parts to repair it. Get a call they won't have the parts till Monday, so what we have to go 4 days with no showers! And then we're told we have to take off work to be there on Monday, why? What is the 24/7 plan we're paying for, and why is there only 1 tech on call on weekends. That's a joke. Your 1 tech that should of picked up the parts from your supplier, didn't have time why, cuz 1 tech can't cover all the service calls. Very poor service I pay to be taken care of when I put in a call, If you had no hot water to shower, etc... would you be happy about waiting 4 DAYS. And your supervisor was rude and nasty about our frustration.

Updated on 01/08/2019: Petro responded to my initial review on 1/3/19 and asked that I message them privately with my phone number and a good time I could be reached. I messaged Petro back on 1/3/19 with my phone number and asked that they call me on 1/4/19 after 12pm. It is now 1/7/19 and needless to say I have yet to receive a call from Petro. I can only assume that Petro responds to the reviewer so "Resolution In Progress" appears with the review and gives the impression that they have contacted the customer/reviewer and are actually doing something to resolve the issue. Petro customer service has yet to call me.

I have been a Petro customer since 2014 with automatic heating oil delivery to one of our properties. Each year the price increases and the price went through the roof in early 2018 and again in November 2018. I am on their Variable rate plan which per their website is described as "fluctuates with market conditions." As of today, the market price per Petro is $2.59, however MY variable rate price is $3.79 and my bill from November was over $4.00/gallon. Below is a story to help better clarify how this works. Needless to say my business is going elsewhere and I may move to take further action to ensure this does not happen to others.

30 Old Dock Rd, Yaphank, NY 11980 - I am new customer with Petro oil home service. They are very bad when I did contract with them. She told me that your price 5 cents less than market price. I got oil delivery on 12/17/18. They charge $2.75 per gallon. I checked price with other company. Its averages are 2.30. I called Petro home service. They not listening me & told me that if I want cancel contract I have to pay $399. Then I request them delivery oil when I Home or when I call them. They said they can come any day because agreement. Never ever do contract with them please.

Been with Petro many years. Each year, the customer service I receive is worse and worse. My last oil delivery was in February of 2018 - during terrible snowstorm. I was charged premium price for the delivery - SHOCKED to see a bill of approximately $1400 - the biggest one I have ever received. And I have gotten some big bills. Although I am on contract, that delivery was a big gouge. I called them for almost a year, to try to get some relief on the bill. Why did they wait for middle of snowstorm to deliver 320 gallons at top dollar, when I am on a fluctuating price plan? They always seem to deliver at the top end of the plan.

I am a new customer to Petro. As of September 2018, I was convinced to switch from Slomin's based on a low oil price, free service contract and the previous homeowners used Petro for years. I figured why not give them a chance based on prior history at my home, worst decision ever made. We set up for our "tank inspection" which involved no inspection at all other than making sure we had an oil tank and setting me up with their Gremlin Wi-Fi tank monitor (which I needed to set up day off because their rep did not know how, and I've had to reset it 3x in the last 2 months since it's dropped off network).

I have been a customer for more than 10 plus years as of today. The last few years have been awful. Cannot easily make an appointment for annual service, need to call in excess of 90 days in advance of service contract beginning. I like the payment options and having a service agreement. The price lock has been a winner some years and a loser others. I am on automatic delivery. Ran out overnight. Placed service call at 7:30 am. My appointment was supposed to be between 1pm & 4pm. Was next in line for service technician at 1:30pm. Service called at 4:30pm tech was still half hour away. Delivery occurred at 6:40 pm. Company has gotten too big to service its customers adequately.

I have a contract with Petro for a capped Price of $2.91/gallon as of 1/2017. I called to inquire about the capped price for delivery in my area. I was quoted a price of $2.869 a gallon. Heating oil is in the range of $2.30/gallon for a 200 gallon delivery. This is outrageous. I will never recommend or do business with Petro again.

I used RCF Lewis for a number of years. No issues with them. Petro has bought up all of the smaller fuel companies. I have been calling them all afternoon. The first 5 times the line was busy. Finally it stopped being busy... Held on for 30 min NO ONE EVER PICKED UP. Trying again no luck. I am done with them. THINK TWICE BEFORE YOU USE PETRO.

I’ve owned my summer house in Long Island for 18 years, and I have had the same oil company up until one year ago when my neighbor told me Petro would give me the lowest oil price. So I decided to sign a Contract with them and without a doubt it was one of the biggest mistakes I’ve made in my life! I encountered my first problem with them with my first service call. To start with, whenever you call you will be on hold for at least 30 minutes plus... I called them this past Thursday to report that my hot water heater was not working and had no hot water, after lie after lie and it was not fixed until the following Sunday.

Can someone explain to me why my "capped price" (which is supposed to follow the market up and down, but not more than the capped price) turns out to be a fixed price? My cap is $2.99 per gallon. Heating oil prices in my area (Baltimore County, MD) average $2.75 a gallon today. Jason at Petro told me that the price had to drop at least 32c a gallon for me to get a lower price. If this is true, then I was lied to when my sales rep told me that my price would follow the market down, as he didn't mention that it had to go down a LOT for my price to go down. This will be my last year with Petro. I can get a better price going will call with any other company.

My local home heating oil company in Dutchess County, New York was taken over by Petro Oil recently. I am on automatic home heating oil delivery with the caveat that they call me before delivery to turn off my furnace to prevent sludge from clogging the filter while filling up the tank. Petro neglected to call before delivery and filled the tank while the oil heater was on. Petro charged me 4.70 a gallon when the going rate is 2.84 a gallon. I called 8 other local home heating oil companies including Petro and all quoted me the price of 2.84 a gallon if buying 150 gallons or more two days after the above Petro delivery.

In July 2018 we (wife and I) purchased in natural gas furnace through Petro (Brookfield, CT). We replaced a ca. 1956 gas furnace (original installation in 1956 when the house was built). The furnace was installed by two guys who evidently knew what they were doing. Nice. We used the furnace first in late September. Worked fine... when it worked. Every few days it would turn off and only blow ambient temperature air (cold) through the house. The tech guy showed me what to do when this happened; he returned twice (so far) to address the issue. Issue not yet addressed. $5000+ for a new furnace that is NOT reliable - bad investment. I am not pleased. The next time I speak with the friendly Petro rep on the phone I will not be friendly. My patience is gone.

We have been a customer of Burke heat for over 4 years. Recently Petro took over company and ever since this happened we have had nothing but problems. We have 2 properties with them for oil delivery and service. In the past 2 months both properties ran out of oil which never happened with Burke. It was a repetitive delivery. In my rental property 6 times I had a service tech out over a period of 2 days to repair an issue they kept stating was repaired when it was not.

I've been a customer for over 11 years, we always pay our bills on time. I come home yesterday to find out that we have no heat, I have a sick 2 yr old daughter that's not sleeping and now no heat, how could that be. Turns out the tank is bone dry. I don't know how that is possible, since I've never ever had to schedule a delivery, since I'm a contracted customer. I called at 7pm to let them know, and in spite of my relationship as a long time on time paying customer they couldn't even get me some oil last night to last until another delivery. None. I had to call another 24 hour emergency fuel company and pay through the nose to get oil last night. Petro is a disaster. In addition, because the tank was dry even though I had oil added the furnace wouldn't run, so I had to figure out how to bleed the pump and get the air out of the line, which took another hour since I've never done that before.

To start, I have been a Petro customer for many years and have 4 accounts with them. 3 oil and one propane. Their service has become unbearable. As I write this, I have been without heat and hot water for over 36 hours. I recently was convinced that I should change my underground oil tank to an above tank. They tried to charge me $1500 more than a competitor, but matched the price. They used a scare tactic by telling me that I would never be able to sell my home because banks do not lend on homes with underground tanks, and that these tanks start to leak and could cause environmental issues and cost thousands of dollars to fix.

Petro is a corporation that owns other oil delivery companies on Long Island. They have let my oil tank go dry several times, always in cold weather. They are not reliable and I understand they do this consistently to other customers. I definitely would NOT recommend them to be your oil company on Long Island.

I've been a customer for years. I'm on automatic delivery and my annual price has been inching up. 2016 = 1600, 2017 = 1700 2018= 4000!!! They are doing this to all their customers. Read the other clients' complaints... They're the same. How dare they?!!! Check your oil bill. Go to Slomin's. They're still a private company and they're reasonable and honest. Almost every other independently owned oil company on LI has been purchased by an investment company. The investment company now owns Petro, Meehan, Romanelli and Manor fuel. Beware. If you have one of these oil companies, get rid of them STAT.

I've been a customer for 20+ years. I've been a payment plan for several years now. I use about $2100 in oil every year consistently, now Petro is raising my payment plan that would give them an additional $600 annually. The increase makes no sense. Also, they are charging an outrageous $566/year for a service plan, never bothering to ask me if I want their highest cost plan. Because of this discrepancy they actually put a hold on my oil deliveries when my supply is low, risking sludge in my lines. At best this is a terrible way to treat a long time customer, but truth be told, it is a sneaky and slimy business tactic. I've called a few competitors who can't believe what Petro is trying to do. I'm sure plenty don't analyze their bills and are just paying outrageous fees for their services. I've also submitted a complaint with BBB.

I have been a customer for 20+ years. Over the years, Petro's service has gotten progressively worse but after this year's experience I am done. I had an oil delivery scheduled for early October which I called to cancel and push back by ~2 weeks. Customer service said no problem - except this message was clearly not relayed to the delivery department. Petro ended up showing up on the day I had cancelled, filled my tank all the way (I only ordered a portion since I never need a full tank), charged me $2000+ despite the original quote being ~$700, and broke my fence gate since I was not on the property to open it (original reason why I cancelled).

So I have been using Petro since I purchased my home about 3 years ago. My locked in price contract ended and the price of oil was high so I decided not to lock in and "float" with the market. Come late spring, I received two separate delivers within two weeks while the prices were high. This upset me as I did not feel like I needed the oil and that they were overcharging me. I ended up paying close to $1000 dollars (sorry I do not recall the exact price).

Updated on 11/07/2018: Well, I am not making much progress. I wrote a review last week. The company responded suggesting a call a specific person - at the general number. The agent who answered didn't know the individual I was looking for but did look her up in the company directory. I was told an email was sent with a request that they me call back. That was on Monday morning - this is Wednesday morning. Would I be writing if they called??

I used to be a customer of a company which has been recently bought by Petro. When I signed the contract for home heating oil, I was promised a discount of $100 and an additional discount of 15 cents per gallon for every delivery till next May. When I tried to explain this to the customer service woman, she seemed to be not bothered by what I am trying to explain at all. Put me on hold several times, apparently to talk to my sales rep, but came back with the same answer every time. I even told her that I have everything written in an email and I can forward it to her, but she was not interested in that.

I've been a commercial customer since 2010. As a PM, they have been incredibly responsive to my building issues. I've usually dealt with Lisa ** and she's been a great help with getting me answers on projects while meeting me with competitive pricing. I've been a customer and will continue to be a loyal customer because getting great service without getting gauged with paying a huge premium does not happen, especially in NYC!

They refused to put oil in my tank because it was "unsafe" and "tank needed to be replaced." I found that very strange since no plumber or company had said that before in the same conditions. After several attempts to get them to be more specific they finally said (3 days later) a valve and alarm needed to be changed but that they could do this work for $300. Keep in mind they had me wait 15-20 minutes every time I called; cold weather and no oil in the tank they feel no rush in solving this "issue". 4th day and I'm still waiting for some "technician" to contact me regarding scheduling the repairs (which I'm not so sure are needed)...

This company is rude and doesn't seem to care. They will talk you into getting into a contract with them verbally and lock you into a rate. If you verbally agree to it, you're stuck in it because they will charge you a $300+ fee to try to get out of it. Even if it's just a day after you agree to it, they will not let you get out of it. They will constantly call you and mail you letters to get in a contract with them. The staff is rude and seem like they are just interested in making money off you. If you are in the North Shore area of Boston, there are many good companies you can use for home oil. Take a look at these companies instead, Amanda's Fuel, Bob's Oil Company, Nardone Oil, Oil Connection, Howie's Oil / Mar Oil, Order Clean Oil, CODOil, Broco Oil, Northeast Oil Delivery, Fuel 2000, Savino & Sons Oil, Ranco Enterprises, Reading Discount Fuel, Absolute Oil, Smaart Fuel, Apple Oil Co.

This is the note I sent to the company to try to finally get them to stop bothering me. I moved away from their service area, and still they continued to send me bills and act as if I had not formally terminated service: "I am paying my final bill today. Please do not contact me again. I have had an extremely frustrating experience with your company. I paid my bill in full last spring and requested that my account be terminated because I was moving to Portland, Maine. Since then, I have received monthly invoices with sums of $240 or $480."

Petro Homes Services took over the company I'd been using for heating oil, Superior Oil last spring. They kept screwing up my budget, so I paid my account in full in June. Then they invoiced me for a Service Agreement in July. I told them I didn't want it, but they keep billing me for it. I closed my account before I needed oil again, but they STILL keep sending bills for that service agreement, now with late fees. Don't sign up with this company.

So I locked in with Love Effron which was taken over by Petro in September of 2017. It was for a one year locked rate of 2.26 which turned out to be a great deal because the cost went significantly up. They made all of their automatic deliveries with no issues until the spring (last fill for season). The guy claimed he ran out of oil (which happens) but said he’d be back. They never came back and I talked to them and refuse to come fill me up cause I’m over a half tank. The real reason is today’s rate for them is near $3.00 and they don’t want to fill me up at the lower rate and because they were unhappy that I didn’t want to renew my contract at their new price of 3.39. Terrible business practice. Will never use or recommend this company to anyone!

We had used Petro Home Services, Princeton, NJ for oil delivery at our Company’s heated garage for years and never had any problem with a delivery. That all changed when our gas furnace died last October. I contacted several installers and was impressed with the Petro salesman and price. While the installation went without a hitch, a second emergency shutoff switch which was included in the contract was not installed. This was corrected but we began to have problems once the work was inspected on January 23rd by Ewing Twp. The electrical installation failed due to what parts were used as well as the fact that some of the work (second emergency shut off switch) wasn’t included on the permit application. I emailed Petro that same day with the items that had to be addressed.

We have been using the same company for 14 years. We gave the new business in town (York, Maine) a chance to hear about their services. We explained that we had a pellet stove, don't use a lot of oil, we call when we need oil so we don't waste their time and money by delivering a small amount of oil every month, but we were told it's not a big deal. They will come out every month regardless of how little oil is needed. We were locked in a contract for one year and it was a great rate. We received 4 consecutive deliveries and then nothing 5 months.

When I signed up with Petro, I did also signed up for the automatic monthly budget plan. I provided representative with the credit card info and agreed to all terms and conditions. Somehow they never did monthly withdrawals and suspended my account with making it legal matter. Why to ask for the credit card at the first place? It is both extremely upsetting and disturbing. I used Petro in the past and never had that kind of horrible experience with them.

After 13 years with Hoffberger Oil, I found myself with Petro after they bought the Hoffberger company. I had been on the budget plan for years and was surprised not to receive a bill in September. I sent in my usual monthly payment without a bill sent and by October called to inquire what was happening. "Customer Service" assured me all would be worked out once my first delivery occurred. Upon the first delivery, I still did not receive a bill (I continued to send monthly payments without a bill) and The second month after the delivery I was sent a bill with the full cost of the fuel plus a late fee charge!

Petro bought out Superior Oil last year (who provided very good service) and at the time we were told to call in July of this year to lock in a rate. When we first called, we were given a quote of $3.08/gallon for the 1st delivery and then the price would increase to $3.31/gallon. At about the same time, a relative was solicited by Luke to become a new customer. The relative was able to lock in a fixed rate of $2.699/gallon for the season. When she called, she spoke with Valerie **, who credited our account $100 because of the referral. We tried to get in touch with Valerie several times but were always told the rep would leave a message for her to call us - no reply call. A second call was placed to Petro and this time the rep stated they were a big corporation and had a lot of overhead expenses which is why they couldnt offer an existing customer close to or the same price per gallon as a new customer.

Stay far away from Petro Home Services and Rinnai water heaters. Petro Home services installed the unit 3 years ago. That is how long it lasted. Rinnai would not give me a new unit but only new parts. Petro spent an entire day trying to fix the unit. Love the labor charge. In my frustration I told them to replace it the next day. 2500 dollars later I have a new unit. Nothing covered. And paid labor too. It would have been less expensive to install an electric unit. No one in that company advised me about anything. They will sell anything. Customer service is terrible also.

Stay far far away from this company. Absolutely awful customer service. Have spent my weekend trying to rectify my propane gas being empty despite being on a regular service schedule. House full of kids I can't feed and hours getting different stories and being disconnected. After finally being told on a Sunday they could not help (despite the day before they assured me would be taken care of Sunday) I get a call saying someone would come "diagnose" the problem for $300. What a joke. Canceling my service tomorrow 8 am.

Petro has been delivering oil to my home for quite some time. They always did one delivery every year and I never paid much attention to their pricing. For some reason they did two deliveries this year and I was stuck paying the bill. I decided to look into the charges and as it turns out they are billing 25% higher than Long Island average price per gallon. Example, Long Island average price per gallon is $3.28 for home heating oil but PETRO billed me $4.40 per gallon at over 500 gallons, that's a lot of money. There is a NY Government website that tracks average prices for heating oil for specific areas of NY - NYSERDA. They specifically do this so that companies like PETRO don't take advantage of trusting customers. I tried calling them and reason with them but they wouldn't hear it. I paid them what I thought was a fair price of $3.50 per gallon which is 7% above Long Island average.

Petro's business model is, to recruit gullible customers who think that by signing up with them for oil delivery and service. The customer will think that they have unburdened the headache of dealing with service and delivery of their oil boilers, while in essence they are going to burden themselves with an everlasting dishonest company, that will cheat them repeatedly. I have been blindly paying them their invoices for service of an oil burner and a one time oil delivery on a rental property that I own, assuming that services were rendered. Turn out that they had never repaired the boiler.

I am very upset, I called around and found out that the exact day we were charged 6 other area oil companies were charging on average .60 cents less a gallon. "When I called the 1-800 number I was told all companies do that." ( He continued to anger me and informed me "I was not angry with them but with my husband for signing the contract.") WHAT! They are not customer oriented in the least, not one bit. He just hung up after insulting me further- at that point I gave it right back and informed they were not ethical. Angry in CT.

We moved to Long Island in Oct 2017. The Home currently uses oil heat and we set up “budget” contract for 250$ a month. Numerous times we were told that this is a set fee and we would not be charged more. During the coldest winter in year Petro decided to not deliver on time. Strike 1 no heat for several days. Then we called numerous times for days and no response. I had to contact the central Petro office and speak to senior management. Finally the heat was restored.

When I subscribed to Petro Oil for home oil heating services, they put me in a budget plan, meaning, equal monthly payments for a year for that sole delivery. What they don't tell you is that towards the end of your 12 months, they will refill you again and ask you to PAY for the total balance in full including that refill that they just sneaked in. I got a full tank delivery on December 15th, and then they sneaked in another delivery on the 21st of January knowing my 12-month budget plan will end on that same month. DO NOT DO BUSINESS WITH THIS COMPANY.

I received a bill charging me 4.249 per gallon of heating oil. According to my research this is 163% of market value. I have no idea why I got charged so much, and I haven't received an answer from Petro. I am on the budget plan so I pay the same amount all year long. This year that has left me with over a $1200 bill at the end of the year. I will definitely be searching for a different oil company.

DISGUSTING AND A RIPOFF. They fabricate charges and constantly send you bills for fraudulent charges, unreal! I called to get an explanation and the rep couldn't even explain what the charges are for and couldn't find a supervisor to speak. Of course no one called me back. I am definitely finding another propane company.