Petro Reviews

On February 9, 2026, during an emergency blue code alert when the temperature dropped to minus 8 degrees, my account was temporarily put on hold due to a pending balance. While I understand the importance of billing accuracy, I had been making consistent partial payments. However, the company's records inaccurately indicated that I had half a tank of oil left when, in fact, I had run out completely. I had a burner tune-up in October; they should know if there is anything wrong with the furnace.

Check the ConsumerAffairs website on this company, and it will bring clarity to this company. 491 one star reviews. https://www.consumeraffairs.com/utilities/petro_oil.html. They increased our oil delivery over a dollar to on our last delivery, (over $5 a gallon) even though the price of oil has gone down. They are 45% over other companies in the area. Yes, I got quotes and asked friends what they are paying. Petro is an a rip off, look elsewhere people, highest price in long island that I can see. You have to wait to on the phone to talk to anyone, you are always put on hold, every phone call is at least 30 minutes long. Even customer service talked over me and quoted the war in Ukraine affected their prices. We have decided to move on to someone else.

Don’t know why I stay with Petro. All my friends and relatives pay way less with other companies. This will be my last year with Petro. I’m at a ceiling price of $4.39. Supposed to go down when oil goes down. It never changes. Petro is a big rip off.

Recurring boiler failure that Petro failed to resolve despite charging over $1,000 for a prior repair. When the oil tank drops below half, the boiler stops receiving oil—a known issue Petro previously diagnosed as air entering the oil line. On 02/08/2026, during extreme winter weather, we lost heat and hot water again. The technician refused to inspect because the boiler was temporarily running and left. It failed again shortly after. Despite advertising 24/7 emergency service, Petro took over 10 hours to return my emergency call and still could not dispatch a technician for days. I have an infant and an 80-year-old in the home. Petro also refused an emergency oil delivery and prohibited using an outside provider, leaving us without heat and without options. This is not emergency service—it’s unacceptable.

One star is way way way way too generous. I have never received worst customer service in all my life. I have a service contract with this company and I have no heat. I have called at 12:30pm. No one answers. Called many more times as well. The recording says, 'Your wait time is estimated to be more than 30 minutes," or they will hold your place in line and call you back when someone is available. It is currently 9:45 pm (Over 9 1/2 hours since I originally called) and have still not been permitted to speak to anyone at all, never mind someone actually coming to fix the issue. While on hold, I'm forced to listen to their false advertising that someone is always available to help 24 hours a day 7 days a week, quick and reliable. There is ice forming underneath my baseboard. I will have to sue this company if my pipes burst. Is this some kind of cruel joke?

I have been without heat 6hrs. On hold with Petro for 4hrs. No one is responding, I've tried contacting them online message. Came on. No agents available. All the numbers they show have the same message. I'm a senior. I need heat. If I could give them a zero I would.

Purchased a gift card for $100 and for some reason the money never applied to the card. We called the number on the back thinking it would be a quick fix. I was told to email front and back of the card and the receipt, so I did that. Ultimately they gave me the runaround. After speaking to several different people by email and phone they decided to only give us half of our money back. Not sure how they think they will stay in business treating people this way but our household is switching to ultramar. Maybe they will honor their gift cards. Crooks!

Up until this delivery, the company was good about making sure I got refills well in advance of my tank getting empty. The price markup has always been a bit high (I've tracked it for about 2 years - very little consistency with how they mark it up either). So this time, my estimated delivery date was 1/20 (plenty of time until empty). Got a call on 1/23/25 that said the driver broke down and my new scheduled delivery was 1/27. Waited all day, nothing. I called late afternoon, person said they have a printed ticket which means it's on the truck, so they'll be there today or early tomorrow. Tomorrow (1/28) rolls around, nothing all day. I call again, person tells me I've been scheduled for 1/29.

For the last seven years, we’ve had no issue with Petro. Always deliver before we run out. It seems their estimate of how much oil we have in the tank is rather accurate, and they have never let us get in the danger zone. This last 6 months, however, that seems to have changed. I’m not sure if this is a cost-cutting exercise, but we have been left without oil twice. Requiring me to use diesel to keep the heat on and stop the house freezing. Both times, there has been no notice that the delivery is not coming so no chance to find an alternative. I’m still sitting here in the cold. Waiting for oil.

They charge way too much. One cannot start a contract until Oct when the prices are highest and they charge way more than average and they will double up on deliveries. I was paying 800 more than with another company.

I would give them 0 stars if I could. My mom who is 80 years old was without heat for 10 days in one of the coldest weeks in winter (19-20 degrees). They didn't deliver the part when they said they would. The owner didn't bother call us back in an appropriate time and of course they didn't show up during the window they gave us. I'm furious.

If I could give them negative stars, I would. My husband and I have had the worst experience we ever had with any company. We had two oil accounts with Petro. One account was for our Airbnb, the other was our home. We set up auto pay for both accounts and instead of applying the Airbnb auto pay to the Airbnb, they applied it to our home and stopped service because the Airbnb account had no payment applied. We called them multiple times before they transferred the funds to the Airbnb account. Each time, explaining that we have two separate auto pays and one should be paying for the Airbnb. This happened every couple months over the course of three years.

I had a leak in my boiler. At 2 pm they told me to turn off boiler. I was watching my grand kids. One is 4 months old and the other is 3 years old. It is now 8 pm. Still waiting for them to come while my boiler was leaking with no heat in the house watching my small grandkids. I been with Petro since 2011 and this is how I was treated. When my contract is up I will be looking for a new oil company.

I hired Petro Home Services in mid January 2025 to tune up and clean my boiler. October the same year I had a well issue where I had to hire a different company to come out because it was the weekend. The other company that came out to replace a foot valve in my well noticed that my expansion tank and valve were defective going to my boiler. The expansion tank was full of water when it's supposed to be full of air and the valve was malfunctioning. They also told me that the furnace looks like it needs a tune-up and cleaning because it was running really rough.

Petro has been reliable when it comes to delivering heating oil and propane. Unfortunately, their service department is a completely different story. After nearly ten years as a customer, I’ve learned that they are not certified by the manufacturers of the heat pumps, air conditioning units, or boilers they install and service. Unless you’re technically knowledgeable, you would never realize the shortcuts being taken.

Based on these comments my suspicion has been confirmed. I will not be renewing with this company. I’d recommend anyone using them or considering them to keep detailed notes, keep track of all conversations, take pictures of your oil levels before deliveries. But having to do all that is a bit much so….

We were loyal customers of PETRO for 26 years, but they've lost their way. Charging for services they never provided, charging for services under contract using dishonest practices, technicians that are outright rude and less knowledgeable about their jobs than they profess to be. If you're thinking of using PETRO for anything, don't. There are plenty of good companies willing to put the customer first without signing up for PETRO. I'd give them a zero but they only go down to a 1. And come to find out, they're not even listed with the BBB - that tells you all you need to know.

Petro came to give my boiler a checkup. A few weeks later it started making noises. I was having an extension built on my house at the time and I asked the plumber on the job to take a look, It seems the tech turned off the water to the boiler and never turned it on. My boiler was "dry firing" which caused the boiler to crack. When the feed was turned on it started leaking. I converted to a high efficiency gas boiler and hot water system. Bye Bye Petro.

On 7/22 Petro was hired to service my boiler. 5 days later my boiler exploded. Petro told me that if happened 2 days after the water flooding my basement they would consider the merit of my claim but because it was 5 days it bad luck. Question... would you hire a manager that answered customers like this. I will post his name later. Absolute clown! Bodily injury is not bad luck. During Petro into bankruptcy for bodily injury is managerial incompetence.

Our boiler began spraying water in the morning. Petro came to service it and said they needed parts. They turned off our water and said there is enough water in the tank to flush toilets and they would come the next day with parts. There was no water so my husband and I who are in our 70s could not flush the toilet or use water for 24 hours. The next morning when they said two technicians would come they delayed it until the afternoon. One technician arrived. He said Petro had send the other technician who he needed to help home. We called Petro and said we can't go without water for 2 days. It's dangerous for people in their 70s especially when it's 100 degrees out for 3 days in a row. As I write this we are having to go to the bathroom outside as the toilet is so clogged. It will be 50 hours if Petro even comes tomorrow.

A Petro customer for over two decades (heating, a-c, and generator), I have cut all ties with this company for various reasons, but mainly because it does not honor its service contracts. Petro's best technicians seem to have left for better pastures, and their surrogates can be incompetent, like the one who misdiagnosed my stand-by generator, one that Petro had installed a decade earlier and serviced since that time.

Total scumbag scam company to the point where they train their staff to scam the customers. Thank god I didn't do autopay. Before I even get into their scams, they don't even have an email anywhere on their website, invoices, or contract, and they will refuse to give you an email. They literally said "WE DON'T HAVE AN EMAIL WE CAN GIVE YOU"!!!

These guys are the WORST! They sold us a new system a couple of years ago. It was installed by a subcontractor. Petro is clearly unable to maintain or repair it. We've had 10 service calls in the last couple of weeks. Each time they tell us they have to order parts and come back/ Each time they install parts the system fails in a couple of days. One time it failed 3 hours after the "technician" left. They charge a premium rate and give no service. Their "emergency" response time has been 24 hours or more.

I've been a Petro customer since 2020. I requested 2 tanks to make sure I never ran out of fuel but was told by Petro rep that was unnecessary, that with their auto delivery they are able to gage and deliver as needed and a duel tank system was unneeded they would keep up with demand. They did, up until our system changed and now they can't keep up. For reference it was fully disclosed to them that we intended on adding a propane stove and they said it would not be a problem. So we let them install their 1 tank system.

I've been with Harriet's since 1988 until Petro bought them last year. I'm easy on automatic delivery. Two weeks ago they delivered 177 gallos of oil. The bill was just shy of $1000! In the 30+ years of having oil heat, never once have I ever gotten a bill so high. Their price for a gal was pennies shy of $5. On the same day of my oil delivery, I checked another company, Red Lion Oil. Their price was, and still is, $3.249 per gal. Price gouge me once, shame on you. Price gouge me twice, I don't think so! I am now a Red Lion customer. If I could rate them zero stars, I would.

We were not on auto-delivery but they still came regularly unscheduled. When we asked to stop the auto-deliveries, they confirmed kindly that they would stop only to be billed 2 more times for auto-deliveries. When we objected they reduced the bills 10% but said we were still responsible. We are happily with another oil delivery service now.

I take back my last review. They did get someone to help me. A 2 minute fix. Fixed with a ball point pen. And they didn't even charge my company! I apologize for my rant in my last review. Thank you so much!

If I could give 0 stars, I would. I have a oil tank from 2022 & we are on Auto Delivery & Auto Pay. We had a service done on 11/26 & they filled our tank. Unbeknownst to me, they claimed our tank is "unfixable" & put a stop on our account. They did not email, call me, add a notification in the portal -- absolutely nothing. They did not communicate with me there is an alleged issue.

We had Petro install a new boiler and water heater in 2021 for a cost of over $20k. Over the 2.5 years since, the system has given us constant trouble, either failing to start up heat, producing temps at the faucet of 157 degress, blowing water out of the water tank onto the basement floor. They have sent maybe 10+ technicians over this time and I have on ring video one of their technicians tell me that the system is a lemon - I forwarded this video via email to them which is when they got the manufacturer involved.

This is the second time in two years that they have failed to deliver oil while we are on automatic delivery. What’s worse is how they treat their longstanding customers. We get the runaround and their service calls have been continually delayed. I would definitely look to other providers. This company should not be in business.