Petro Reviews

I've been a Petro customer since 2020. I requested 2 tanks to make sure I never ran out of fuel but was told by Petro rep that was unnecessary, that with their auto delivery they are able to gage and deliver as needed and a duel tank system was unneeded they would keep up with demand. They did, up until our system changed and now they can't keep up. For reference it was fully disclosed to them that we intended on adding a propane stove and they said it would not be a problem. So we let them install their 1 tank system.

I've been with Harriet's since 1988 until Petro bought them last year. I'm easy on automatic delivery. Two weeks ago they delivered 177 gallos of oil. The bill was just shy of $1000! In the 30+ years of having oil heat, never once have I ever gotten a bill so high. Their price for a gal was pennies shy of $5. On the same day of my oil delivery, I checked another company, Red Lion Oil. Their price was, and still is, $3.249 per gal. Price gouge me once, shame on you. Price gouge me twice, I don't think so! I am now a Red Lion customer. If I could rate them zero stars, I would.

We were not on auto-delivery but they still came regularly unscheduled. When we asked to stop the auto-deliveries, they confirmed kindly that they would stop only to be billed 2 more times for auto-deliveries. When we objected they reduced the bills 10% but said we were still responsible. We are happily with another oil delivery service now.

I take back my last review. They did get someone to help me. A 2 minute fix. Fixed with a ball point pen. And they didn't even charge my company! I apologize for my rant in my last review. Thank you so much!

If I could give 0 stars, I would. I have a oil tank from 2022 & we are on Auto Delivery & Auto Pay. We had a service done on 11/26 & they filled our tank. Unbeknownst to me, they claimed our tank is "unfixable" & put a stop on our account. They did not email, call me, add a notification in the portal -- absolutely nothing. They did not communicate with me there is an alleged issue.

We had Petro install a new boiler and water heater in 2021 for a cost of over $20k. Over the 2.5 years since, the system has given us constant trouble, either failing to start up heat, producing temps at the faucet of 157 degress, blowing water out of the water tank onto the basement floor. They have sent maybe 10+ technicians over this time and I have on ring video one of their technicians tell me that the system is a lemon - I forwarded this video via email to them which is when they got the manufacturer involved.

This is the second time in two years that they have failed to deliver oil while we are on automatic delivery. What’s worse is how they treat their longstanding customers. We get the runaround and their service calls have been continually delayed. I would definitely look to other providers. This company should not be in business.

Petro purchased our oil provider and furnace maintenance company in fall of 2023. After servicing our furnace for the first time it malfunctioned two week later in January at 6:00 am. We called the 24 hour "emergency" line and waited 45 minutes for a representative, who informed us that they were having a "safety" meeting that morning and would not be able to get anyone out until 1 pm even though the temp was 13. Eventually our CO detector went off and the fire dept. responded. When Petro finally showed up, the tech told us that the wrong valves had been installed during the previous service. "Life Endangering" incompetence and "POOR" customer service summarize our experience with Petro. We have a new oil and service provider.

The experience I have had with Petro is awful. I have had a technician come to my house twice to work on the same problem costing me 1,000 and it’s still not fixed. Called again for them to come out and address and they did not show up during their timeframe. No updates, no phone calls. When I called to see what was occurring, the response was the technician is still at another worksite. Not my problem, send someone else, at least update your customer. Absolutely terrible customer service.

My oil contract expires this month. I called Petro on 11/27/24 for pricing. I was told I would get a call back. I called again 11/29 and 11/30. Still no call back six days later and counting. Bye bye business. I admit their service department has been solid but their sales group is useless. I’m sure I would have received a ridiculously high quote anyway.

I closed my account with Petro in April 2024 and went with another oil company. For 6 months I was getting calls from Petro which I did not answer because I assumed they were trying to get me back as a customer. Today I got a letter from a debt collector claiming I owed Petro $479.96. I called Petro and spoke with Kelly in customer service. She checked online and told me that the charge is a mistake. I was wrongly charged, because I am no longer a customer, for a service contract for 2024-2025. Do not do business with Petro!!

I have had an exceedingly difficult experience with Petro. They installed a heat pump in our home, but made clear before the installation that we would need to still use our existing fuel oil-powered radiator as a back-up in case of severe winter conditions, and we therefore would need to keep our existing Nest thermostat running in addition to the new heat pump thermostat. However, when they installed the new heat pump, they completely disconnected our Nest thermostat and have not been responding to multiple emails to arrange for the Nest thermostat to get reconnected. Furthermore, when the heat pump was installed, they did not cover or move our furniture and we found debris (including mouse droppings) over our belongings. Finally, directors at the company do not respond to inquiries, so issues continue to remain unresolved.

We signed up with Petro a year ago and were initially satisfied with their delivery and service but encountered no issues. However, due to rising costs and a significant increase in their SmartPay plan, we decided not to renew for the coming year. We received our settlement balance, which we were fully aware of and ready to pay.

If you get help with paying for oil during the winter months due to hardship, go elsewhere! They will say they "never received it." Meanwhile the place that distributes the checks says that they did send it and have proof of it. You will never get the oil when you need it, and if you don't have the money and time to hire a lawyer then they win. Where did the money go?!

Petro oil is very expensive. At half a tank (275) being over 1,000 if you do not pay, You will freeze. There is no loyalty past a late payment. In addition, they can refuse to give you oil if they suggest that your tank is not good enough for them. They have a sister company that comes and installs a new one. How convenient of them and not suspicious at all.

STAY AWAY. Horrible horrible company -like many other reviewers same issues. Their prices are a rip off and their service contracts are useless. Paid $300 for Furnace contract and still got charged $455 for a minor repair job that took less than 1 hour. Their prices are over $1+ more per gallon than other companies in the area. Interesting fact is Meehan is their "sister" company which I didnt know. After getting ripped off I started calling around for pricing and Meehan quoted me $1.40 less per gallon. Same company and very very different pricing.

I bought a home last year and was planning to do major renovations once my town permits were approved. I wanted a delivery just to keep me going, Petro took it upon themselves to put me on auto delivery even after explaining I DO NOT need any deliveries until my const. work was completed. I accidentally paid the bill and have been trying to get a refund from them for literally 18 months. They are the worse company I have ever dealt with and customer service is very robotic.

Jan 4, 2024. This is a most difficult review to write. Petro field service can provide expertise and service that is top end. The perpetually weak spot is in the "service management" (SM) area. While the customer call center excels at providing timely responses, the SM area can be extraordinarily weak in terms of providing solutions. Lack of field experience is the weak link here.

Thank You Petro Oil (Long Island). I give credit where I see credit is due. You want a full service Oil Company go with Petro! There's one thing I'll say, Petro's boiler mechanics or plumbers whatever they are called are QUALITY PEOPLE who KNOW what they are doing! They are happy quality people who are far from new. Very very knowledgeable! Been seeing them do the included tune ups for years! Special thanks today to Petro Oil boiler mechanic Patrick technician # ** today for spending the extra time and explaining everything and also given the advice on my next home which has an old steam Boiler.

Dishonest and take advantage. They deliver oil continuously AT AN ALL TIME HIGH! $1000 bill it’s dusting. When you want to cancel they do nothing to get you to stay, simply say it’s a $400 cancellation fee. They charge over $1.50 per gallon. We will definitely be contacting BBB and possibly taking them to small claims. Do not work with this company, you will regret it down the road.

Have had the heat off all year. Still hasn't been turned on and was only a quarter down. Got charged 100 gallons! My tank is 275 capacity. The gauge would have been way below 3/4 if that were true. Crooks!

Carroll Home Services was recently purchased by Petro. Every year for 3 years. I was on a Smart Budget Plan. Now, Petro says I can't get on a Smart Budget Plan unless I pay at least half of my balance and they will not deliver any oil on the date of delivery. The balance is 1400. This is the biggest rip off.

I don't know how I let this company suck me into a service contract for my boiler and to buy oil from them. No need for me to talk about their prices as most of the reviews are about that. I was without heat for almost two days. It was spring not the middle of winter. I tried talking to the service manager who they say his name is Richard. I asked for his last name but was told they couldn't give it to me. I asked to speak to him but was told he didn't answer his phone. So Richard if you read this give me a call. I'm seventy seven years old and would have to spend too much time telling you how frustrating it was to try to get my burner fixed. I'm not doing this to get even but to keep other people from making the same mistake. I called another company that came in two hours. Good luck!

I have been a customer for 3 yrs now. My contract was due to renew at the cost of $377. They have tacked on about $100 each yr to just have this contract renewed. This and every contract offered ceiling price protection in exchange for a delivery every 2 weeks. Come to find out today, they do not offer anything but automatic deliveries. I have paid their ceiling price 90% of the time. We are talking more than $4.50/gallon. Although my contract expired, I was still on automatic deliveries.

Petro Home Services sucks. We moved out of our house and out of state. Realized a year later they were still charging our credit card for the new homeowner's deliveries. Called in November 2022 for help. Was told by a “supervisor” they would look into and call back. Waited months. No resolve. Called back again and was told the same. Finally get ahold of someone again two days ago who was very rude and was told I would get a call back again. The lady called me back today was immediately standoffish and not even referring to the right instance. When I pointed that out got even more snippy. Basically told me they will not make a simple phone call to new owners to ask for them to pay for the services we paid for. Told me it’s my problem. Used them for 7 years as a loyal customer. What am I going to do? Fly back to NY for small claims court? The big company wins, not the little people.

TERRIBLE!!! They continue to deliver oil AFTER our account has been on HOLD for NO DELIVERIES for over a YEAR!! They are trying to FORCE us to pay them for product we did ask for and cannot use - NOT TRUSTWORTHY or FAIR BUSINESS - STAY AWAY! THEY'RE BAD BUSINESS!!

Don't renew your contract with Petro. Get oil when you need them without contract. There are many local companies out there does that. They charge way too much for contract (start at $99 then increase by $100 each year) and does not cover much. Save the money with fuel and hire technician for service when needed.

I lost my heat on Sunday November 20, 2022. Called for service at 7:30 Monday morning. Was told the tech would be out to today. Called later to let me know they were not coming. Would be there on Tuesday, cancelled again. Was suppose to show up this morning and no show again. I am on my 3rd day with no heat or hot water with pneumonia.

Finally, I got hold of number through much effort and got connected to customer service department and was told that a 'Field Supervisor' would call me back. I have not heard from him yet. I am worried that the floor has been terribly contaminated by leaked oil although I kept absorbent paper under which I replace daily. The finished basement smell terrible as well.

I received a bill that was too high, I know that the oil is expensive, but raising the price of the oil from 4.30 to 6.79 is ridiculous. DON'T USE Petro. I will never call them ever again. This company want to charge for everything.

Just got oil delivery. Automatic delivery (which they seem to do as soon as there is a reason to run the price up, needed or not). $6.509 / gallon for #2 oil. That’s criminal, Putin or no Putin. Clear price gouging. I paid $4.89 / gallon, Petro pricing, last month, which is still insane. Stay away from Petro.

I ordered oil on January 25th 2022 100 gallons for $325. They took the money right out of my bank account and I never heard back on a delivery date, so I called 3 days later and the women on the phone conveniently says "Oh you’re scheduled for today," my delivery came and my tank was at 1/4. After I received my oil I checked my tank and I was only at a 1/2. That was not 100 gallons, I called PETRO OIL and the “MANAGER” tells me to shake my tank!! Never heard that before, we also never received a receipt, the “MANAGER” said he would email right over to me…. Well it’s now been 24 hours later and several phones later with no email with my receipt. PETRO OIL YOU ARE NON TRUSTWORTHY.. I should have known with all these 1 star reviews.. Next time I’ll do my homework as you should too and NOT TRUST PETRO OIL. PERIOD.

Petro Home Services was supposed to come to my house to work on the heat and thermostat from 12 - 3 PM today. They called at 2:30, said they had one stop before me and would be here around 3:30. It is now 7:01 PM and I am still waiting for them to show up. I called the office (another terrible experience because the wait lines to talk to someone are so long, every I wind up being a callback) and they said the technicians were 3 towns away. They have not kept their word and they care nothing about the time they make you wait. Their services contracts have taken a quantum jump in expense, but their service is the worst it has ever been.

This company tells you everything that makes one feel using this company will be the right choice. I had a few red flags but since I was locked in I became stuck with them. Although I signed with them in November I had my first delivery 1-11-22. I had my oil tank relocated and in order to get a delivery I had in no uncertain terms I had to use their technicians to approve the work. Using their technician came at a price and the 20gals that was put into the tank cost me 64.00. When I called to get the tech I was given a window of time not knowing someone already came before time and I sat in a cold house for over 5 hours now.

My furnace (which Petro sold me and installed) began leaking and I asked them if they could send someone out to take a look at it perhaps fix it. They basically told me “get bent unless you sign a contract whoever you have been buying your oil from can come and fix your furnace.” I found this to be very rude and dismissive, they sold me the furnace and installed it, but did not want to be bothered assisting me unless I signed an exclusive contract to purchase all of my heating oil from Petro. Because of this profoundly negative experience, I doubt I will ever do business with them again provided it isn’t unavoidable.

I've given them too many chances. There is no way I will be signing up with this company again when my contract expires. Over a dollar more per gallon compared to others. Total ripoff company. Beware!

Not only could they not manage to call before their deliveries EVER the worst complaint comes from the move I just made while renting my old home. Both the office woman Kim and service manager Jim TOLD ME (phone/text/email) back in August that when I moved out, I needed to provide a meter reading for my refund of oil that was in the tank and the new tenants would be charged for the amount of oil in the tank once they opened the account. The service manager would bug the ** out of me and my tenants for them to sign up stating that my refund wouldn’t come until then so finally the tenants opened their account (even though they didn’t want to go with them but then I wouldn’t receive my refund through Petro and they'd have to pay separately).

They charge way over the market. They made it impossible to get into a neighborhood contact and overcharged us because our old contract ended. Now they say we can't get out of delivery contract that we don't have. They are downright criminals.

Just received my first bill this year. Got charged $4.07 a gallon. A quick research shows that the average rate for most oil companies today is about $3.02 a gallon. I will be canceling my contract. What they are doing is criminal. My device: use other local suppliers.

Do not work with Petro Oil company. The company undercharged me for oil then 8 months later emails that I owe them money. I have asked 4 times to speak to a supervisor, no callback. Ridiculous. Then we worked out a payment plan that they agreed to then they did something completely different. Definitely, not working in the best interest of the customer.