Pepco Reviews

Signed up for energy audit with Pepco on 11/11/2016. I received confirmation of submission of request right away with the following, "Thank you for contacting Pepco. Our goal is to have a representative contact you regarding the inquiry within two business days." Right away I received another email stating, "Thank you for contacting Pepco and requesting an Energy Consultation. We have forwarded your request for the November 23, 2016 appointment to the appropriate department. You will be contacted shortly. Thank you for your interest in saving energy."

My experience with the billing department has been horrible, deplorable, frustrating, overwhelming, degrading and I would use more adjectives if I knew them. My reason for this review is to vent!!! Maybe I will feel better. I don't understand why I don't see an improvement in my consumptions when I did what they said. We use the energy wise bulbs, changed the faucet and shower heads, insulated the piping, energy efficient appliance, installed a new furnace and heat on 12/9/17. And the frustration when you call customer service, you can never be directed to the right people! And you never get the same answer twice! We don't over consume but we use what we need! My winter bills are 50% of my income and half of what I pay for my mortgage. I consulted the Public Service Commission and filed a complaint against Pepco with them.

Managing a Pepco Account - Since I have been a Pepco customer in 2007, every experience I have had has been well below mediocre. Most customer service representatives do not have a basic knowledge of Pepco policies. Many do not know how to reconcile duplicate accounts. And it only usually takes a few minutes of back and forth to notice an exasperated tone of voice from any given customer rep. It's like going to the DMV but over the phone. I understand that utilities, like cable companies, operate in local monopolies and are therefore not necessarily interested in being held accountable to their customers so much as they are maximizing margin. This review won't introduce any new commentary but hopefully will add to the masses of already existing complaints about traditional, US utility companies.

I had an old account with Pepco when I was married and when I opened a new account after my divorce, Pepco charged me without any notice or reason a security deposit of $300. When I called the company, they told me that this deposit was going to be refunded to me after a year. A year has already went by and now that I was supposed to received my security deposit back along with a state credit of $411. That was posted to my account on 12/11/16 which together makes a total of $711. I was making payments of $150 every month until August 2016, the date that the state approved my credit of $411. Today 02/01/17 Pepco sent me a cutoff notice for 02/07/17 saying that I have a past due balance of $401.12. I need a detail statement from Pepco on how they came up with this $401.12 number, because it is not available not even on their website.

Pepco is horrible in general, but the Energy Wise Rewards program is a rip off entirely. FIRST, it's only supposed to affect your AC use. However, it's now winter and we have not had HEAT properly since we've had it. I don't know if it was a P.O.S. technician that improperly installed the thermostat OR Pepco is playing puppet master and controlling our heat use remotely. Either way, my house got so cold over the past week that we've had THREE pipes burst! NEVER had this happen with our old thermostat. This thermostat is what you call BAD DESIGN. Horrible. Counterintuitive and convoluted. Of course, Pepco isn't going to pay for the thousands of dollars in water, piping and drywall damage that their HORRIBLE program has inflicted upon us. RUN, don't walk, away from this sham/scam of a program. If I could, I'd leave Pepco and these $300+ electric bills ALTOGETHER. But what can you do in this monopolized DMV area? It's sad.

I have been trying to resolve an issue with an account I had closed in Dec 2013 or Jan 2014, had the property razed after getting due permission from PEPCO, and yet keep getting past due bills for amounts from $17.00 to $900.00 since November 2014. No amount of phone calls are resolving this issue despite the Customer Service Reps reading all the notes and shaking their heads in disbelief. Each time - I am told a Supervisor will call me (have given them my cell phone number so many times, after I realized they transposed a couple of digits for the home phone).

I've been a Pepco Customer for about four years. The whole four years have been a nightmare. Every year they ask for a deposit! Which never goes towards my bills! Then when you call them to ask about the deposits or any questions in general they are very rude! If you ask to speak to a supervisor it's like it pisses them off so they hang up on you or they put you on hold and never come back. I had read previous reviews about their horrible customer service and I agreed with every statement that most reviewers gave. This company takes too much of our money to be this bad, it needs to be fixed immediately. But I guess when you're a company of necessity you can get away with treating your customers crappy!!! I'm taking my business elsewhere.

My bill from Pepco is $9,478.56. This is no typo. Before I begin I first want to go back to 2000 and the millennium. When technology started to evolve and Flat screen, Xbox, PlayStation, energy saving appliances came out Pepco had analog meters everywhere. So when it was time to calculate kilowatts those meters went bizzerk. To cover up Pepco set up a system where there was estimated bill and actual meter reading. To compromise for estimated reading they would say they took the average of previous bill and estimated the upcoming bill from the averages. Yes this was a great idea but the initial average were all invalid since the meters weren't accurate from the beginning.

Over 7 years ago, Pepco switched out our meter after we reported the meter stopped working. Mind you we reported this issue right away because we already knew about Pepco's questionable practices and we wanted to avoid problems with them at all costs. Unfortunately however, little did we realize that we were about to start a 7 year downward slide into the rabbit hole.

Pepco overcharged me. They claim that I used 400 kWhs more electricity last month than I have ever used in 5 years. I can't get anyone on the phone who can help me. They just redirect me to a line where I leave a message and they promise to call me back within 1 business day. I have left 3 messages a day for the last 2 weeks. No response. This is the worst company I have ever had to deal with.

This company cannot be reached on the weekends. When attempting to pay online the website cannot be opened either on Firefox or on Safari. I cannot figure it out. It happens all the time. All I want to do is pay my bill. You would think such a large company would make it easier for customers to contact them on the weekend online. This is not an emergency -- they have agents available for that but if you want to speak with customer service you have to wait until Monday through Friday during their weekday business hours to reach them. Do they think that customers only do business on the weekdays? Frustrating beyond belief. As I said, it happens ALL THE TIME!

All Pepco does is overcharge people. They never want to work with you to make an arrangement. I absolutely hate this company... I was laid off from my sick child - needs medicine and they don't even care to work with me... all they wanna do is take your money. I hate this company for what they're doing to my sick child.

I have been in business for 2 1/2 years. Pepco have been robbing me blind since day one and they're getting worse by the month. I have paid Pepco well over $2000 in the last 3 months, when you call to have them audit your account they hang up on you. Each operator information is different and totally off from your bill statements and automatic system. They are the worse in PG County Md. I know something is going to happen to these thieves very soon because too many people are complaining about their Pepco bills. It is RIDICULOUS...

12/15/15 I moved from a huge 4-bedroom single family home where we had 6 occupants in PG County MD to a 2-bedroom condo 3 occupants in Moco County MD. Pepco charged me a $500 deposit which was supposed to be paid in installments. First bill in January came and I paid $888.00 in all. Then I get my February bill for $565.00. RIDICULOUS. There is NO WAY IN HELL I consume more energy in this small condo w/ 3 people vs the large 4-bedroom single family home.

After getting on the budget billing program, my husband I have had one bad moment after another with Pepco. No matter how many times we complained nothing was done. We have asked many times to be removed still nothing. We always ended up paying more money. We thought we had an agreement with them to pay the regular bill plus $90.00 toward what they said we owed them. Until last month, when we did not have enough to pay the full bill of $390.84. So, we paid the bill in two parts $195.42. The second payment was paid on Feb. 1st. We received a cut-off notice a couple of days later stating if we did not pay $881.58 by February 10th our service will be disconnected. Our actual bill is only $267.32. Do Pepco think we have money tree in our backyard?

I am confused as to why I have to pay a $1.95 fee now to pay my bill online. That is ridiculous! My bill is not being paid late, so I don't understand. I feel like now I have to pay to pay my bills, whether I pay for an envelope and stamps, pay to pay online, or pay by phone. REGARDLESS I'M PAYING!

I moved into my new home in July 2015, I never received a bill from Pepco so I called customer service to be told the reason I did not get a bill is because Pepco had problems creating new accounts for the month of August and I would not be penalized. I received a call telling me my security deposit was $1,080 so I called and spoke with a young lady who sent it to the finance dept and they lowered it to $330.00 which was fine and I was appreciative. I got the first bill in November and it was $1,765.15 so I called Pepco and spoke with Mr. ** who advised me that the security deposit was still $1,080 and he would send it back to that department and get it lowered back to $330 and put me on a payment plan and to pay $100. I stated "Okay."

I was recently charged a $497 deposit by Delmarva Power. I called and was told I had received 2 shut off notices within a Rolling 12 month period so they billed me. I never agreed to this deposit program and was not even aware of this practice. I am still confused why they would need a deposit if they are the only company I can go through for electric delivery or how they determine when to give me my money back. My husband called and was told 6 months. I was told I get it back in a year but if I can't change companies. I don't understand the point of it. Also if I had difficulty paying a regular electric bill how is adding $497 to one bill going to help me pay and I was given a shut off notice the following month because I refused to pay the additional deposit and fees they billed for lateness.

On Oct. 26th my electricity was cut off while I was at work. I agreed to pay $730.96 in 2 installments. I called Pepco to update my 2nd payment. They did, however, I was still charged the $730.90. When I called to get a refund they told me no.

I have recorded 3 cutoff notices from Delmarva Power after paying 980 dollars on a 1400 dollar Bill. I have seen 4 inaccuracies on my amount due as well. I spent a month cutting off my breaker everyday and my Bill has doubled. Corrupt filthy scumbags. Now I'm suing. Period!

I have had more outages in this last apartment than I have EVER had!! It takes them FOREVER to get the power back on. I hate to say it is because I am in an urban area but it's the only explanation I can think of. Now on to my biggest complaint. My bill was behind. I was aware and made large monthly payments each month. I would call and talk with their reps. Last month I spoke to a rep and she gave me basic info never once stating I was in danger of disconnection if I did not make arrangements or send in $**. I call and the automated service tells me my next due date is October 30th. Cool I planned to make a payment that day. I come home on the 10/26 and my power is off. I call and they swear they sent a letter that I never received. I explained that they never informed me I needed to make arrangements or that I was in danger of being disconnected.

On 10/6/15 my wife called to tell me a disconnect notice was put in the door. I told her I'll call. After holding on for 1 hour and 20 min I was told I was sent a letter on 9/11/15. We never received any notification. No phone calls, nothing. Now I was behind on my bill but was still making payments... After 11 CALLS TO PEPCO I WAS TOLD JUST PAY OVER AND OVER NOTHING COULD BE DONE. I HAD TO PAY THE TOTAL AMOUNT (PERIOD). Pepco has no compassion, no understand and reps that border on plain out rude.

I set up a new account effective 7/21/2015. I did not get a bill in August. I called Pepco to make sure I was receiving bills. They were preparing a bill to send out to me in September. In mid September, I finally received a first bill for almost $300 due 10/7/2015. About two weeks later, I received a second bill for another $120+ due 10/16/2015. What? No explanation offered for the timing even when I called to ask. I also could not manage my account online to get info or make a payment- not even after trying online and making several calls. Today I waited 36 mins. on hold because the website does not recognize my email address, the call center does not recognize my phone number, the image assigned to me is not shown at login attempts, and the password assigned to me does not work only to be told the person could not help me because "the system is updating." This is terrible service.

I have been with Pepco for 5 years living in the same home. I was assessed a security deposit on September 25 for $450. When inquiring about the security deposit on my account what was explained to me is that starting January 2015, Pepco sent out notices notifying consumers that if they receive a disconnect notice 2 or more times in a 12 month period (regardless of whether you satisfied the past due amount or not), they will charge you a security deposit 2x the amount of your estimated monthly bill.

I have had an account with Pepco since 2012. When I first opened the account, I was waived a deposit. My first bill was over $400, and the second bill was over $500. They refused to fix the bill stating it was accurate (for a single person living in a one bedroom apartment). After filing a Better Business Bureau complaint, they fixed the bills which were corrected to $75.

Pepco is charging me 800 dollars for security deposit. I talked with customer service about payment arrangement long time ago to catch up on my bill. As soon as I get close to almost payed up they charge me a security deposit. Pepco is the worst company. They are making people make security deposit to cut down all these trees.

I moved to another place and transfer my electric service in to the new place. I am up to date on my bills. Somehow they sent me for collection. I call them to find out what happened. They didn't answer my phone call for 52 minutes. I am still waiting.

My husband & I have just purchased a franchise in Montgomery, MD and Pepco is the supplier. They require outrageous security deposits & we have impeccable credit. They want thousands of dollars and they will return to us, get this, after 5 years of on time payments with very little return. So basically they are holding onto our money, making interest on it instead of us. How are small businesses supposed to survive with companies like this around. Obviously we have to pay because we need electricity to run the business. We even understand a deposit but can't we find a reasonable amount to put down or reasonable time to hold onto it. Who oversees PEPCO? They should not be able to get away with this!!!

After a long and draining day at work. My mom, elderly that currently resides with me, told me the power was out. The last time our power was out it took almost 2 WEEKS to restore. Then no one can give you an explanation or even give you an GUESStimate of when things will be fixed. Pepco by far is the worst electric company ever. I'm hearing that a transformer had blew. So I guess my food will go bad and we will have to try and find a place to stay. I have asthma and can't be in this heat inside the home.

I am a new homeowner, and I began my Pepco service on 1 April 2015. After about a month, I realized that I hadn't received a bill, so I gave customer service a call. I explained that I had no received a bill or deposit, and I didn't want my service to be stopped or have a credit hit for not paying. The representative assured me that neither of those issues would happen, and he will send out the bill. 2-3 weeks later, still no bill. I called again and explained the same thing.

I had my bank sent payment information to PEPCO on a dedicated fax line. Bank sent me proof that the fax was sent to PEPCO. PEPCO says they never received it. How is this possible? I have a proof that the fax went through. PEPCO has the WORST customer Service. When I call, I can never get a PEPCO Representative right away. I have to leave a number and then after 60 minutes or more PEPCO may call back. When PEPCO calls, the agent is either ignorant or does not care or both.

Was charged a service fee by my bank for an unauthorized charge by Delmarva Power and Delmarva Power is refusing refund. On 4/1/15 I made a payment to Delmarva Power ($370.77 CO#**) and realized that I had 2 accounts ending in the same numbers and therefore the money was debited from an account that I did not have the money in (my error). I saw in my bank statement that Delmarva had taken the payment and I had been issued an insufficient funds notice and fees from my bank.

Following is a list of some of the violations to the consumer bill of rights committed by PEPCO:

The same old ** from Pepco. Power is out. Called to put in report and stupid system will not update. No estimate on outage fix because they can't be bothered to do. All Pepco can do is collect money it seems. Went to online URL to see how bad the outage is. You got it. Can't get any info there. Pepco is a bunch of losers into opinion and we are stuck with them as providers.

The company overbilled me by thousands of kWh and when I called to ask for help, it hung up on me every time I pressed 4 for customer service. What am I supposed to do? It's not like I have another choice!

We had a number of mature pine trees removed in our front yard by a PEPCO contractor. Prior to removal I was ASSURED that we would receive sufficient "vouchers" to pay for both stump removal and replacement with trees that would not interfere with our electric service. We CAN ONLY USE THESE VOUCHERS AT STADLER'S NURSERY.

Last January, Pepco over withdrew from my account two times. Now they owe me over $4000 dollars but haven't given it back yet after multiple attempts to request the funds. Each time I ask for the money they give me an excuse about bureaucracy policy, I comply and jump through their hoop, and wait the 10-15 days, then nothing... then I call again and we go around to square one. It's quite frustrating. I need that money so I can make rent and pay the bills!

Electric bills have been extremely high for the last year and a half. 800 to 900 to $1200 a month for electricity. I find that very outrageous being that there is nobody in the house from 8 o'clock in the morning to 4 o'clock in the afternoon so how dose Pepco charge enormous rates? The house is 2500 square feet rancher with oil heat. Walls are 2x6 framing r 21 in walls r 38 in ceilings. 3/4 of house is 8 ft ceiling bedrooms are cathedral ceilings. All brick house.

It took more than 6 months after the first complaint/ inquires email. After contacting Pepco they really helped out, although there was no communication or near to nothing. They spoke with my wife and 2 months later our bill was adjusted. So, I will up my stars to 3, because they end up adjusting my bill, but would have given 5 if they also communicated better.

I just spent another 40 minutes of my life on hold and talking with a customer service representative. This was my FOURTH call requesting my credit be refunded to me. My service was cut off on 2/1/15 and I still have not received my refund. Each time I call I am told it takes 10 to 15 business days for the check to be sent. Each time I call, they don't have my phone number or the correct address on the account even though I give the information and I'm told my account has been updated. Today I was told they couldn't see where the check was ever requested.

Delmarva Power - For the month of February I received a gas and electric bill for the amount of $295.11. In error I had paid it twice which amount to $590.22. I called them to let them know the error. They said that they would mailed me back a credit check. But they did not, what they did was applied it to the bill for the month of March without my permission. They still owe me a credit of $45.58. I spoke to someone in customer service and they told me that they had mailed out a check on March 26, 2015, as of April 6, 2015 I have not received a check.

I lived at ** from April 2006 to May 2014. From day one I questioned the amount of my Pepco bill. I questioned Pepco about my having two functioning meters. I questioned Pepco about the bill for the garage behind the home. That garage had been rented to mechanics who used quite a bit of electric. They said there was a separate bill, yet I had the only mailbox, it would have come to my mailbox but never did. I receive bills with three different meter numbers, Pepco never explained that. I have pictures of the two meters on the home and copies of the bills with different meter numbers referenced. As I mentioned, the bills were always way too high. But the final winter I was in the house they just got way out of hand. I had a bill for $500 for one month. It was one of the COLDEST winters ever and I believe Pepco was using that as an excuse to gouge.

I recently became a new homeowner. Pepco started my service Feb 11th ending March 23rd. My first bill was over $700. I called their customer service line to figure out why. Thinking there has to be an issue with the meter as I am 1 person living in a 1300 sq. ft. townhome with new appliances and efficient living habits. The representative gave me a million scenarios that would make my bill $700. Nothing made sense, I have a programmable thermostat, I have no kids, I work every day and travel on weekends—I’m hardly home. She also explained how to read my usage online. Somewhere in mid-convo she hung up on me.

My monthly electricity bill has never been below $220! This is outrageous for a ONE bedroom apartment and a household size of TWO! My husband and I are rarely home. We recently moved into this apartment, so we have very few appliances and only heat our bedroom. I am completely perplexed as to how we are racking up such costly electricity bills! After research online, it seems that so many consumers are having the same issue. I have come across Pepco consumer complaints ranging from 2008 to today! I do not pretend to know everything about how electricity bills are calculated, but my intuition says that this is all wrong!

I received a high bill for February 2015 and now March 2015. The reason given for the high bill in February was due to a new billing change which was longer than usual. The other excuse is that it was very cold during the month. I compared my bill from 2014 to 2015 and the temperature was warmer for the month this year than last year. So that's no excuse to charge me to 3 times more a month for my electric bill. The bill went from $300 to $800. This is ridiculous!

Back in August we started our lease on a property in DC and so we called pepco to turn on our power. When the guy came he replaced the meter and told us to make note of our meter number because they might charge us based on the old one by mistake. We thought... OK, but shouldn't you be able to take care of this? Sure enough, we were charged for the old meter. >$15,000 was still on the old account, and they wanted to charge us for it... No big deal - even though it's definitely THEIR mistake, it should be easy enough to fix... just grab the new meter number, take a look at our reading and we'll be good to go. Wrong. We have to now start an investigation into our account. Should take 4-6 weeks they said.

We lose power 2-3 times a year. Windy? Lose power. Snow? Lose power. Ice? Lose power. Hot? Lose power. Our lines are even buried. Instead of spending countless $ on PR in attempting to get rid of the justified label as MOST HATED COMPANY and ALL the new meters that allow some fat cat desk jockey to take control of the temp in MY OWN HOUSE, why not spend that $ on providing DECENT BASIC SERVICE??? PEPCO SUCKS!!!

I received my Pepco bill AGAIN this month for over $250. I have complained that I have almost nothing on or plugged in at my home and (even though it's winter) I haven't used my central heating system since Nov. I only have one electric heater in my bedroom and one in the living room (which goes off and unplugged whenever I'm not in there for a while). I just cant understand how my bill is so high when I'm freezing and there is nothing on continually except my refrigerator. Pepco says the bill is correct, however my neighbors' bills are much less and they are actually using their furnaces. I've asked that they send someone out to see if my meter is running incorrectly but they won't. I'm so frustrated with this company and I have no other options/company. Just not fair.

I bought this house on Nov. 5th, sign deed at 545pm. Called Pepco following Monday to start service so I could move in that Sat and my vacation started that Friday. OK well, when calling that 9th, Pepco could not change the bill over to me and husband because of an existing bill problem. She put supervisor on phone and because they had to go to another depart. for some information, she would call me back by Wed. But we all know they did not. On Thursday morning I call and nothing they were doing had been started or resolved. So I was told I had to wait until that Tuesday since Monday was a holiday.

Please tell me Pepco doesn't do this for fun to see if consumers are paying attention. My monthly bill somehow is double the normal level the last 2 months.. with no change in usage. We are super hyper conservationists... and our heat and gas on the winter should not make the bill spike. I have now an "other" category of usage with a 200-250$ charge. This is crazy!! Have others faces the same? Would be great to collaborate on investigating this poor business practice.. verging on fraud.

I'm helping a friend who's been asking Pepco to reconnect the service on her house for the last 4 days and they always say they will be there in the next 24 hours and they never go. The property is leased on her name until the end of the month and she is afraid the pipes are going to freeze and that will be a huge problem for her to solve because she is responsible for the house until the end of the month.

A resident called me, the Landlord, distraught because around 4pm a man dressed in a Pepco uniform knocked on her door and handed her a meter advising her to call her landlord. She then noticed that the power in her apartment was off and which also affected the gas. She has 2 small children under 4yrs old with one on the way also. She panicked because this was in winter with a prediction of snow and sleet for the night. When she called pepco the representative was shocked that someone from pepco would do that.

I called to initiate service for a house I'm moving into and Pepco says that I have to pay a $500 security deposit because of the last 12 months of electricity consumption in the house. I've been with Pepco for 18 years. According to their site, a security deposit will only be requested for the following reasons: you owe an outstanding bill for a prior service; your electric service has been disconnected; you have a history of delinquent payments; and if there has been interference with electric service. None of these apply to me and the customer service rep says that my credit is fine with Pepco, but because of the amount of electricity the house uses, I must pay a 500 deposit. They called back the same day I opened the account, saying that they will put in a note saying that the charge should be waived but it will still show on the account because the account is now processing and they can't change it. They say I will need to call back in 1.5 months and request the deposit be waived and then they will put the request in. They never initially took my credit into consideration and defaulted to a security deposit even though I told them I have been a customer with them for 18 years. I feel what they are doing is wrong.

Last year in 2013 my electricity was disconnected. I had a nice supervisor working with me to find a 1,500.00 credit that was supposed to be on my account. He worked with me for a whole week and then turned my electric back on. I was under the impression that the 1,500.00 had been found and then this year they send me a letter stating that no one lives at the address. So from the letter I guess the supervisor took my name off the account and just had the electric turned back on. My electric is currently off until I come up with 850.00, where is the justice in that? I did not turn my electricity back on they did. I did not mess up the billing they did and now I have to sit in my cold house for three weeks until I make the money from working. The saying power corrupts and absolute power corrupts absolutely should be Pepco's motto. I mean they have a monopoly in DC that should be corrected. We should have a choice that does not involve them.

I am no longer living at the current address listed above. I had lived there for 8 years from April 1 2006 to May 30 2014. I complained over and over to PEPCO about how high my bills were and that I had 2 functioning meters on the outside of the house. I felt that the garage behind me was using my electric, it is rented to a mechanic. PEPCO said they'd check my meter but never did in my presence. Then Nov/Dec 2013 I get a $500 bill - $500 for ONE MONTH. This house is OLD and uses OIL for heat and there is NO A/C. Then I got like a $400 & $300 bill after that. THERE IS NO WAY I used this much electric ever. I asked again for meter check. PEPCO said they came out. I said I wanted to be there but I wasn't. They never gave me results of meter & said it worked fine. I repeated that there are 2 meters & they said, no there are not. I sent them pictures of the two FUNCTIONING meters which are RIGHT NEXT TO THE 300 GALLON OIL TANK. Never got a response. Then they put me in for collections. I need HELP.

We had Pepco remove our 60 ft. tree and left the debris on my driveway. I called Pepco to ask them to remove the debris ASAP because I was going to have my driveway fix. Asplundh came and removed some of the debris but not all of it (stumps which are too heavy)! I call Pepco to ask them to clear the rest of the stumps that were left by Asplundh and Pepco was told me that "there was nothing they could do". I called Asplundh and they indicated me to contact Pepco. So who is going to remove the Huge Stumps?

I think there should be another electric provider in this area instead of being forced to use Pepco in this area!!! They are a rip off!!! 2 weeks ago, August 11, 2014, our power was shut/cut off due to safety reasons. Let me start at the beginning. 6 months ago, our weatherhead was sparking so we called Pepco. The guy came, looked at it and said it was their issue. They would be back to fix it. 6 months go by until 8/11/14 and I come home from the grocery store ($200) worth of groceries. My fiance takes them in the back, shows them the issue and they say they're going to put it in as a homeowner claim. We would probably never see them again but need to get it fixed - it's our issue.

I moved in my house July 1, 2014. Now the person moved out July 7. I thought he turn the lights out because it was in their name - come to find out later it was illegal electricity hook up. Now I'm disable. I need my power on. Been staying at a friend’s house but this has nothing to do with me. I'm still waiting for Mr ** to call me back. He says he needs to talk to home owner. Well why they talking, can you turn my lights on? It has nothing to do with me. You have my lease. You can't deny me power. You need go after the last lease holder for your money. I know my rights as a lease holder.

We signed a lease for our son to rent our home. He rented it over 5 years now. He owes a bill and the electric was disconnected. He moved out. We're trying to get the service transferred back to us. Pepco says no, because it was a family member.

Would it be possible to bring a class action suit against Pepco for breach of contract? They have, after all, contracted to supply power to their customers and due to negligence in maintaining their equipment and refusal to hire enough linemen, they regularly breach this contract, sometimes for days at a time. This past week, for example, a five-minute thunderstorm resulted in a five-hour outage in my home (and even longer for others).

We had 15+ hours of power outage and no storms or wind in sight. Then a day later another long outage with no explanation again. Why does it take Pepco so long to fix the problem and why can't we know what the problem is and where?

I came home on 6/5/14 to my power being disconnected without an explanation... Other than a door hanger with the name of a lady in the accounts investigation department, after 10 messages and 32 hours later I finally got her on the phone (not because she called me...because I was calling her for the 20th time!!!) I was told that Pepco was out to change the meter and found that our meter was "tampered with". I explained that I am the tenant and that the power is included in my rent, she proceeded to tell me that they had removed the meter and some other equipment required for service but that if the home owner replaced it, they will come out and start an account on my name.

About a year ago, Pepco replaced our old meter with a Smart Meter. The technician installing it ripped the casing from the foundation of our house and said someone from Pepco will come by to fix it. It has been a year since this incident and we have had only one visit from Pepco and he explained the URD Dept has to get involved. I have filed a complaint with the MD Attorney Generals's Office and Public Service Commission to get a response from Pepco. I guess when they take your payment every month for the past 21 years, you don't hear from them but when you have a problem it takes them 1 year to respond.

I have been fighting with Potomac Edison for the last year regarding a ridiculous estimated bill of $2260.00 for one month, in addition to subsequent threats to terminate service & a $1200.00 security deposit. Just like so many others, my experience with customer service staff @ PEPCO is as ridiculous as the bill that was sent. The company simply will NOT look into a billing issue, unless you take your problem to the MD People's Counsel, the MD Public Service Commission, and your district's congressman. I am also considering pursuing a lawsuit, as there's no POSSIBLE way that my family used $2260.00 worth of electricity in one month! If you've been blatantly overcharged by PE & would be interested in possibly participating in a class action lawsuit, please feel free to email me @ **.

There were some issues with the bill that I was trying to solve. I was put on a payment plan and was told by a representative that I needed to pay x amount by the due date, which I did; but then, I received a bill saying something completely different. So I called to make sure I was doing the right thing and paying the right amount.

I am wondering if there are any cases that you are aware of regarding PEPCO and lawsuits with homeowners, specifically regarding power lines being moved from above ground to underground at the cost of PEPCO, not the homeowner? We have filed a complaint and have been getting the run around for a few weeks now with PSC.

In July of 2012, I received notice to pay $529.00 for a security deposit and I spoke with a rep who informed me it was so if I leave Pepco, they had my money if I failed to pay them. Really... so I have never paid a dime to this deposit, but I now see my deposit amount is going down as the money I am sending to pay my bill, they are taking a portion and putting to the deposit. CAN THEY JUST TAKE YOUR MONEY??? To make matters worse, I now get a disconnect notice as they say I owe.

We are in a recession and Pepco knows this, so why are they tacking on extra charges on our bills. If you look on your summary it states "Outstanding Balance at $121.00". How do they expect people to get caught up on a bill if they are trying to keep them in a hole. I asked them, "Why are you setting people to stay in a debt?" I am going to bring this to everyone's attention, because they should not have a right to tack that on a bill. They had no answer on this matter and I keep stating to the company, "I am not paying this, because you are trying to keep in debt:"

In between Feb to May 2013, Pepco replaced new meter and new box on my property (they did it for all the area). It was such a lousy job that they did not seal the meter box top where SEU cable connected. As a result, on June 10, 2013 water flooded the meter box and it found its way down to my power panel (full of circuit breakers) and then to the basement floor. I discovered that the water was from the meter box which was not properly sealed (see photos) and called Pepco to check the meter box (to prove that the water was indeed from the meter box)

Back in July 2013, I received a letter from Washington Gas informing me that Pepco sent them notification that my account was closed. Washington Gas is the supplier of my electric service. My rate with Washington Gas was 7 cents per kWh. After that, I started receiving Pepco Bills with a different name but using my address. So I called Pepco to start an investigation. A neighbor next door to me rents out her house and she has eight people living in her home. Someone from that home requested new electric service but gave the wrong address. Pepco did not receive any authorization from me to close my account or to make any changes to it. The rep that I spoke with from Washington Gas asked me if I had moved. My response to her was no.

In July, I received my bill due on Aug. 7th for $213 and change (at this time my account was current). I failed to make the payment by the due date. I did not realize that the payment wasn't made until I received the bill in Aug., due on Sept. 5th which was for $325 ($213 + $113 due for Aug usage) and change. I put the check in the mail Sept 3rd at 5 am for $326.00. When I arrived home at 4 pm, I found that my power had been disconnected. I called Potomac Edison to find out why my power was turned off and they stated it was for lack of payment. They claimed that they sent a termination notice out on Aug 16th and that the notice stated that power would be shut off on Aug 30th. I asked why did they send me a termination notice after only being 9 days late and they said it was at their discretion when they send out cut off notices.

It is 52 months ago and counting. It has been over 4 years that Pepco overcharged us by re-billing a previous month's electric bill with new and higher rates than were previously in effect. Today, I noticed a new feature on Pepco's electric bill which we received today. The bill no longer shows the current actual meter reading. It only shows the number of KWH you used.

I would like to know how Pepco can make you pay for 2 accounts if the account isn't your account at the same address. I moved into an apartment that the lights were on and I was dislocated in an emerge place to live. I paid and noticed both accounts were different at the end. I tried to straighten this out, but when I moved, the other account was a zero balance. Some year later, I moved to another apartment and I called to place my name on the account and pay about $698.00 and Pepco changed the account again, without authorization. What happened to the security deposit on the first account?

The notice to reduce your electric bill by signing up with Constellation appeared to be from Pepco but was from Constellation who is probably 1 of many electric suppliers that we in the Pepco area are able to select to get a slightly lower supply rate. You will not get 2 separate bills. The bill from your alternate supplier will be integrated as part of your Pepco bill. As usual, the information that we get as customers is always very confusing and misleading at best.

I received a notice from Pepco that I could reduce my bill by signing up with Constellation. Has anyone else had any experience with Constellation? I am worried I will get 2 bills.

50 months ago and counting.

49 months ago and counting - It has been a little over 4 years that Pepco overcharged us by re-billing a previous month's electric bill with new and higher rates than were previously in effect. My initial complaints were answered with an unsigned note that stated that the electric meter is like an odometer in a car that keeps on increasing its displayed number over time. Unfortunately, this response indicated to me that they either misunderstood my complaint or just ignored it. I filed a complaint against Pepco with the MD Public Service Commission 4 years ago. The MPSC complaint number is still on file but it has not yet been resolved after all this time.

48 months ago and counting, it has been exactly 4 years ago that Pepco meshed up my monthly electric bill. After many phone calls and letters, I ended up filing a complaint against Pepco with the MD Public Service Commission. The MPSC number is still on file but has not been resolved or acted upon after all this time. To simplify the story, and keep the 10-digit electric rate numbers out of the picture, I will make the following analogy to speed up the gist of my complaint which can be summed up as follows:

On 02/08/13, Pepco was working on the wires in ** at Montgomery Village and, at the end of the day, they left a huge truck and their equipment in my personal property land, damaging my landscaping and view and when I called and complained, they sent some guy who barely could speak English and said there was nothing he could do and I should wait till Monday and they will move it! What about my right of ownership of my house and landscaping damage and hassle they created for me? I am looking for a lawyer to sue them. Do you know anyone?

We, the consumer, have rights and I think one of them should be, us citizens, sticking together and banning Pepco. If we stick together, we can produce some wonderful result. They think we need them to survive, but before electricity, there were the kerosene lamps and candles. Pepco has been sticking it to us for years. It's time to give them a lil taste of their own medicine.

Last month, I paid Pepco's electricity bill, but Pepco arbitrarily retained part of our payment as security deposit, leaving us with a delinquent past due balance. I called today, 09/25/12, at 12:30 pm and spoke with Mrs. **. Pepco wants $545 of security deposit in hold for 4 years. I explained to Mrs. ** that as a small business we don't have the economic situation of such request, but she did not help. She was rude and aggressive. It's frustrating to talk to people who do not listen to reason. Instead, she was trying to collect the "new past due balance." Pepco is acting abusively and distributing our payments to their convenience. This is illegal. As small businesses, we have no choice but to accept their unfair rules. I am writing to ask for help. This is an abuse.

I have been a Pepco customer for a long time and have noticed that Pepco is showing more and more that they are out for money and not really trying to work with the customers. I received my monthly bill and the payment is not due until September 18th and Pepco disconnected my electric on Thursday, September 13th which is not good business. After discussing this issue with them, Pepco in the DC area stated that there is nothing they can do in regards turning on the electric which is crazy. I have a son who is a heart patient and they showed that they didn't care. First of all, Pepco is wrong for disconnecting the electric and secondly, they would not accept any discussion from me. There should be some competition for Pepco because their professionalism is terrible and I am ready to find another carrier.

I have been experiencing problems in paying my bills now for almost a year after being laid off my job making close to $60,000. I requested assistance from energy but at that time I was close to getting a job and never followed through. Since that time, my services have been disconnected twice. To no fault of Pepco, I have just had a hard time meeting that obligation and keeping the arrangements.

Shortly after the storm on June 29, Pepco erected an additional light/electricity pole in front of my house. But instead of removing the existing pole, they removed the street lamp from it and tossed it in my front yard, where it has remained for approximately one month. I've called Pepco several times (at least once a week) to have the lamp removed from my yard and replaced on the pole, but no action has been taken.

It goes without saying that every time there is a storm, we lose power. We are looking into getting a generator. Luckily, we were out of town and only lost power for two days. Pepco's track record is horrible. They should not get any rate increase until they can show that they are capable of delivering dependable service.

Ever since the June 29 Derecho Storm, I have been dissatisfied with Pepco. First, it took Pepco 3 days to restore the power on our street. Therefore, my groceries went bad after I just spent over $200 at the grocery store on that Friday afternoon. Ok I was happy when the power was restored. Now we have a thunder storm on the evening of July 18 and here we go again the power goes out at 2:15 am Thursday morning and is restored by 7:15 am Thursday morning - and lo and behold, we have another thunder storm the evening of July 19 and once again the power goes out at 8:45pm Thursday night and is restored at 5:45 am Friday, July 20. This is a pattern that is very frustrating for me as a paying customer and since Pepco has no competition, we should be receiving the best services. But no, Pepco is out just for the money, having the audacity to still bill people even when the Power is out (some nerve) and then trying to raise the price of electricity by an average of $5.55 extra per month and we customers still receive such bad service.

On Friday, May 25, 2012, at 1:00 PM, the power to my town-home was terminated. I immediately went to the circuit panel box and noticed two Pepco utility trucks working on the transformer across the alley. The technicians spent 4 hours replacing the transformer and finally engaged the transformer at 5 PM. My house immediately experienced tripped breakers and smoking appliances, all indications of an over-voltage surge. Well, I unplugged everything and through sheer luck was able to reach a dispatcher to send technicians back. When the techs came, they immediately pulled out their multimeters and went to work without saying anything about why my house was impacted. They seemed to focus on the transformer being damaged by someone.

When we move to DC and tried to transfer power in our name, we were told we had to come to the local office and show ID, since the previous tenant left a balance. We did so and our first bill which was only for about two weeks was almost $200 bucks, yet we were hardly home and turned the heat down when we were not present. Over the course of the next year, we never had a bill greater than 100 bucks when we were home all day. I asked for the meter readings and they seemed to check out KW wise, but I find it convenient that there was a balance, and our first bill was almost double the average for the entire year. My recommendation is to always read the meter when you move and take a dated photo as evidence.

It's hard to know where to start with all the problems with Pepco, but at a minimum, their (non) communication is so bad as to be offensive. First, they set a really low bar: 90% of power restored by Friday midnight. Then, they congratulate themselves for doing better than that ridiculous non-goal. They indiscriminately tell everyone (not even 90% of everyone) that they will get power by then, and congratulate themselves on letting everyone know where they stand. In addition to their poor communications, their performance is abysmal, both in terms of their susceptibility to outages and their record for restoring power.

I have been without power in my home since June 29 and have been told the estimated time for having power again will be July 6. This is completely unacceptable. The government needs to step in and find Pepco for the terrible service they provide. It had been 100 degrees for the last 4 days. No other company could get away with providing such terrible service. And they have a monopoly in Montgomery county. We are forced to use them as our electricity provider. It is time something is done about it.

I am an outraged customer. I purchased my home in SE DC almost 7 years ago and I have had nothing but issue with Pepco when it came to snow and rainstorms. I am disgraced with the turnaround time of power restoration when it comes to outages. Pepco tries to cover themselves by giving a week window for restoration. Who can live in their homes without air relief? I can assure you that Joseph Rigby has power in his home. He makes $880k to absolutely nothing for paying customers. If I had it my way, I will strip him off his job and give it to some other jobless person. I'll put everything on it and we will have the service that we deserve. I cannot believe that Pepco continues to say 90% of power will be restored by Friday, July 6, 2012. Not all but 90%. I have been losing money trying to feed my family of two, day to day. I will do what I can to sue Pepco as a company and the CEO as an individual. All you big wigs need to be fired!

The storm on Friday night, June 29, 2012, was bad. But it is an absolute disgrace how Pepco has been slow to repair the infrastructure. I have lived in the following places and conditions, and have never seen anything even remotely as bad as this utility, which provides power to the greater Washington, DC region: Remote cabins above 11,000 ft in the rocky mountains through many winters, power was always established within 24 hours after many large blizzards; My cabin in the Green Mountains of VT during several winters that produced close to 200 inches of snow per winter, never a power outage; Ylapa, Mexico, a village only reached by boat; Downtown Kansas city during a Category 5 tornado, several people I know were killed, power restored the same day; The 1989 Loma Prieta earthquake (6.7) living in San Francisco and the 1994 Northridge, CA earthquake (6.9) living in Northridge!

Since my dear mom died two years ago, I've been paying for all utilities in the family home, including electricity. My bills averaged around $70. About a year ago, I got a whopping bill for $509. I protested the bill to Pepco. They sent out a person to check their new smart meter which had just been installed. I was told the meter was working perfectly. I was suckered into getting onto their budget plan and paid $125 per month. Two months ago, I got a bill for $350 and letter stating that I had exceeded my budget limits, yet I was never told, let alone warned, what those limits were; which I do not believe I ever really exceeded.

This is a complaint about Pepco. I'm really disappointed with the control box that they installed in my property. I never gave my authorization for that to be installed. My house has been cold inside for almost a week, there are kids inside the house. I ask them to remove that box from my house immediately. You have my number, so you can contact me at any time.

On March 26, I paid $136.72 on the website via check (not Bill Matrix). I followed up with a call because I didn't get an acknowledgement of web pay. The call resulted in my being billed again for $136.72 and 2 overdrawn charges of $30 each. I called PEPCO and was told the second (duplicate) billing is being processed so nothing could be done at this point. On April 4, I was charged $30 again (3rd time) for being overdrawn for the $136.72. I must now stop payment for PEPCO billing of $136.72 at a cost of $20.

Our service was disconnected early yesterday, Monday April 02, 2012. I called customer service in attempts to have my service reconnected. I ended up driving myself to our local Pepco office located in Rockville, MD and my payment in full at exactly 4:00 pm. The cashier at the office guaranteed me that our service would be reconnected on the same day by close of business. I have two children of ages 2 and 6. I also have additional family members in my home with two more children of ages 3 and 7. I explained to the cashier that it was urgent and to please have the service up and running on the same day. Our two fridges were both full of food for we went shopping over the weekend. It is now 6:00 pm on Tuesday April 03, 2012 and our service is still not connected.

I purchased the property at 13212 Warburton Drive Fort, Washington, MD the first week in November 2011. The first bill that I received at the property (mind you that the property was vacant) was for the period of January 21 - February 22 for $814.00. Part of the bill was for a security deposit in the amount of $320.00, and the rest of the bill was for usage for about $500.

First of all my Pepco bill has more than doubled over a 30-day period. Second, my "smart meter" is displaying error codes on the meter. I called Pepco several times about this issue. I still have no resolution so I requested that they change my meter back to an analog meter. I did some research on my own and retrieved the documentation for the meter from the manufacturer. I looked up the error codes myself and proceeded to call Pepco and let them know what I discovered. They had no idea what I was even talking about. Keep in mind these are the engineers that are assigned to deal with these meter issues. I still have not heard back from their engineering department. In the mean time, my bill has gone from $250 to $550 and all they can tell me is that something in my new house that has all new Energy Star appliances and a new heating and cooling system is using up more than twice as much energy as it did the previous billing cycle even though nothing has changed in my home.

Every month, our bill just gets larger. We log on to our Pepco account to see the bill, and it never reflects the accurate amount. They don't update their website. Then I get emails from them telling me I owe, for example, $580 when I know that is impossible. It's stressful that they keep telling me I owe ridiculous amounts. When we call them it is also very difficult to get a straight answer. I don't understand why they are allowed to provide such bad service and I wish the government would step in and help. It would be great if I could trust the bills they send...but really I think someone should get them out of business or at least give me a choice of who I'd like to provide my energy.

I have had Pepco for 9 years and never had services disconnected. However, I have paid services late. Now after all this time, Pepco is demanding I pay a $420 deposit or they would disconnect. If you pay the bill late, isn't that what late fees are for? Also, I was given conflicting information. One rep said they can't disconnect services if you don't pay the deposit but a disconnect can only occur when you don't pay for electric you have already used. Now other reps say services can be disconnected if you don't pay the deposit.

I made payment arrangements with Pepco and also signed up to have Energy Assistance assist me with my bill. After payments were made by Energy Assistance and my third payment was made, Pepco sent me a bill with my balance obtaining an extra $350. There was not an explanation on my bill, so I contacted Pepco customer service. They informed me that $350 was added to my bill, because I was not on time in the past and that they were given permission from the public service commission to give these charges.

Pepco is making customers pay these high deposit fees to get their service restored and not refunding the deposits back to customers. Pepco states that the fees would be refunded after you have completed a 12 month continuous good payment history but the deposits are not being refunded back to the customers. I have spoken to several of Pepco customers that had similar cases. It shocked me to found out that their sensorial of being denied their refund of their deposits were the same. They were first told that they have had a great payment history so they will put in a request for the deposits to be refunded.

I am writing concerning my mother. My father recently passed away, so we changed the account from his name to hers. Imagine her shock when after 50+ years of being a Pepco customer, and by the way, never missing a payment, she was charged $706 security deposit. Apparently, a soft credit check was performed and she "failed." Really?

A "Pepco"guy came to my door at 8 at night, Feb. 3, 2012 and wanted me to open up so he could discuss the work they were doing in my neighborhood. It was dark and I said, "no, I'd call Pepco office on the phone on Monday". He wanted to put a box on my house and said he was going to save me money, but that I had to sign. Now it probably was another company, but they always say they are Pepco. You should sue them all. They give you a bad reputation. This is scary and upsetting to me. I don't need you to contact me, just publicize it and do something to stop it.

The electric was cut off for an overdue balance. The balance was paid. The meter had gotten broken while the service was disconnected. Now, they refuse to restore power, without me having an electrician to come out to inspect the meter. When Pepco came out to fix the meter, they restored power, but returned back out to the property, and disconnected power again, stating that I have to get an electrician. The balance is zero, and I feel this is unfair. I have small children, and I need for Pepco to resolve this issue right away. Please contact me ASAP, because the weather is extremely cold, and I have no power at all. Pepco is treating me totally unfairly.

Within a few days, Pepco sent me bills with two different account numbers and in Pepco records indicate that these accounts are overdue. I must pay $382.83 by January 26, 2012 to prevent disconnection.

We have a cable hanging out from the electric post for 6 months we called left messages and nothing. I don't understand, this is very dangerous and how many times do we have to call?

In 2007, we requested payment arrangements for our very large winter electric bill. These were made and paid but because we requested payment arrangements too many times, Pepco asked us for a deposit and stated that if the deposit wasn't paid, the electric would be cut off. We paid it. Now 4 yeas later, and after being a Pepco customer for over 30 years, we have requested the deposit be refunded. The first response was that since the bill had not been more than 45 days late in the last 12 months, they would send it for review to be refunded. The next response was that because it was late a few months, although not 45 days, that it could not be refunded and if we paid on time for the next 12 months, then they would refund it automatically.

My wife received help from energy assistants in April 2011, and in late September, we received a cut-off notice for $500. We paid that and Pepco said we owe $200 more and was going to cut the power off. I tried to pay the $200 more and they said we owed them $1,300 for April 2011 to October 2011. I paid the $1,300 and power was restored. And then on 10/31/11, my service was shut off and I was supposed to have turned it on illegally. How do you pay your bill and get your service ended? Also, how do you get charge for a bill that energy assistants paid for the time period that Pepco said I did not pay? It’s cold outside and I have children. I bet that no Pepco employee is going through this. It’s not fair. I have all my receipts and my family is getting treated like this.

In August 2010, I had the White-Rodgers Programmable thermostat (series 1F88) installed by Pepco as part of their Energy Rewards Program. When I turned on my heat in December 2010, cool and warm air was emanating from the house vents. I also joined Constellation Electric as part of their program to conserve even more energy in October 2010. I live in a three-bedroom townhouse that is occupied by 2 adults (myself and my daughter) and 1 dog. I received a bill in February 2011 from Pepco which included bills from both companies totalling $4,336.17 for 97 days for 28,250 KWH. That is over my total usage for the entire year in just 97 days. I called Pepco and filed a complaint. I also filed a complaint with the Maryland Public Service Commission (MPSC) in Baltimore.

I was told that they would take the tree away after cutting it down and give me $200 for a replacement tree. A month later, no one has come to take the tree debris, no check for replacement and no one who knows anything about the program, no way to seek resolution.

This afternoon the Pepco cut the power at my residence. I was told that I needed to pay off the entire balance to restore service. As I have two young children, a wife, and a very demanding job, I made the large (for me) payment of $1,100, expecting for service to be immediately restored. I was horrified when it turned out that Pepco would not restore my service until the next day.

In June 2011, Pepco's contractor was digging at our neighbor's house and sent a power surge to our house. When we arrived home we found the internet, phone and television services out, a fried microwave, motherboard on stove, circuit breakers and power stripped. We filed a claim. We followed up routinely with little to no response and just received (mid-October) a letter from the subcontractor indicating that they are not responsible. The experience has been absolutely abysmal; approximately $1,000 in repairs out of our pocket.

Over the last three weeks, I have the pleasure of dealing with Pepco credit department.

Hurricane Irene caused our development and surrounding neighborhood to lose power at around 15:00 on Saturday, 27 August 2011. By 18:00 on 29 August 2011, all surrounding area power was restored. PEPCO said our development's power would not be restored until 19:00 on 1 September 2011. Our development has a power line that runs through woods. It constantly loses power due to trees touching the line during storms which causes a circuit to trip. Repair consists of resetting the circuit. In the past, our development has gone long as a week without our power being restored (during both winter and summer). This happens frequently. This is really unacceptable as it could be restored by merely a flick of a switch and prevented by PEPCO, trimming the trees have not yet been done.

I lived in Northeast, Washington, D.C. from May 2008 until November 2009 and the building I lived in was all electric--PEPCO was the provider. My electric bills every month were outrageous and would run up to more than $400 a month in a 600 square foot, 2 bedrooms, 1 bathroom, 1 TV, refrigerator, electric stove, DVD player, land line phone, modem, and that's about it. I work 8.5 hours daily and commuted from 1.5 hour to 2 hours one way for a total of 11.5 hours or so away from home. I traveled every few months and worked a lot of hours, so I cannot, for the life of me, figure out how my electric bill was always so expensive.

Since January 1, 2005, I have made several inquiries to Pepco customer service regarding my service, with the lack of availability and poor performance. Every year, I have lost electricity once or twice for an excessive period between three days to cover week due to wind, rainfall and storm. This loss of power seems to occur only in the grid where my house is located. All my neighbors across, above and below the street seem to never have this problem. This is a system defect and negligence that should be identified and resolved in a timely matter. Each time Pepco comes to fix the power, the process takes no longer than 7 minutes. I'm waiting for over seven days for 7-minute time to fix the problem. It is very outrageous and an abuse of power, especially when I was told by Pepco customer service that they need to give priority to larger residential areas.

Our service was turned off on 8/23 at 2:30 p.m. because we did not have the money to pay the bill. The lady who turned it off said she knocked on the door first to talk to us. She must have not seen the CCTV camera in the corner filming her because if she had, she would not have made that comment. She lied, plain and simple.

On May 27, 2011, I received a bill from PEPCO. It outlined my current charges from the previous month, plus a $256.19 other charge. Immediately, I called PEPCO and they said that it was from an outstanding bill from June 08 - August 08 from a previous rental apartment. After explaining to the lady on the phone that we moved out of the apartment on June 30, she told us to fax over a letter from the management company stating that we moved out and ask for an investigation to be opened on the account. We complied and I asked for the bills from that time period. If you say we owe money, please have the proof to back it up.

I have received an outrageous bill from Pepco in the amount of $ 1,497.22 for the month of April 2011. I do not understand why this bill is so high in comparison to my previous electric bills, especially because during the month of April, I was away on a business trip for a week (April 1-7, 2011) and did not have house sitters. In addition, when I returned home from my trip, I discovered my digital clocks blinking indicating a power outage which seemed to be frequent during that period. Neither the air conditioner nor the heating system was running during that month since this area was experiencing moderate weather.

In 2010, my sister received her first electric bill from Pepco and it was nearly $10,000. She had been living in her District Heights apartment since 2008. She has a housing voucher for her apartment. She was able to receive energy assistance a year later and lowered the bill to $7,000. She was then put on a monthly payment plan of nearly $800. She only receives about $650 a month in child support, and never made a payment.

I received my June electric bill in the amount of $258, a week later to an updated bill of $156 and change. I already paid the original bill which was sent, resulting in a credit of $98 and change. July bill arrives in the amount $391 and change, deducting the credit of $98 and change, leaving a bill of $292.

I had paid my monthly electric bill not realizing that this was an estimated bill. Over three months pass and I received a bill with additional charges for the three months that I previously paid which totaled approx $1800! This would mean that I am obligated to pay an additional $600 for each month that I already paid. Not to mention that the new bill which is an actual reading was nearly $500 which means I now owe approximately $2400!

I have been receiving extremely high electric bills for the past 4 months, it has equal up to $2,895.17. They claim that I have used 6,470 kilowatts in one month which is totally insane. I work all day and don't arrive home until 6:30 in the afternoon. It's just me and my 3 children which are in school, so they are not home either. They conducted a meter test and said that the results the meter was working at 101 percent accurate. Yet, they came out to the residence and dug all these holes up in the backyard and front and re-ran wires underground. When I spoke to a rep about this, they have no record of Pepco coming out doing any work. I need help, I have pictures of the work that has been done. I need to know the necessary steps to take so I can get me a lawyer to file a lawsuit against them. Please contact me at ******** and will explain better in detail.

I moved out of my apartment 09/01/2010 and called to schedule a service cancellation with Pepco 08/30/10. On 03/08/2011 a got a bill for $346.16 which in my calculation are months I did not live in the above apartment. As it is right now, I am struggling to survive with my current pay at my job of only $7.65 with a 7yr old son. I don't feel I am in any way liable to these charges and will like to use your good offices to fight for my right as a United states citizen. I look forward to a response from you via email or by phone.

My wife and I live in a townhome in Wheaton, Maryland. Our normal electricity bill is anywhere from $140 to $180 (Winter season). Last month (January 2011), we received a bill for over $550. Our bill for January last year was around $180. I am an active duty military and cannot afford bills like these. They didn't care. We called to complain, the woman in the complaints department informed us it was accurate and that our Christmas lights (about three strands, mind you) ran up our bill. Then, she said it was our heating and coolant unit. I informed her that we actually replaced that this summer for a more effective unit, so our bill should have gone down. She dismissed the claim and, pretty much, accused us that we were making it up. I asked the three other townhomes in our row and they experienced the same jump in their bills. They also complained to Pepco to no avail. I just received my February bill and it was for $340! Is Pepco just scamming us? It is absolutely ridiculous.

I just rented a 1-bed apartment (700 sq.ft.) in Germantown, MD. My first month Pepco bill for November 2010 was $278 which I reluctantly paid, then it was $371 for December 2010! Other than the basic electric equipment (refrigerator, microwave oven, stove, heating/air conditioning set between 68-70 degrees, and lights) my own electrical equipment included two laptops, a 47" HDTV, gaming console (rarely used), two lamps with energy saving bulbs, two cell phone chargers, and that's it!

After a snow storm, one of the big branches of our tree partially snapped and is now sitting on a Pepco power line, going from the power line poll into our home. Consequently, there is not as much power coming into our home, and sometimes, we nearly lose all power. On January 30, we contacted Pepco. They claimed that they came to our home at around 11:00 pm that evening. They concluded it wasn't a Pepco line, and so they left. We were staying at another place because we had almost no heat due to power related issues. The Pepco repair crews made no attempt to contact us there before arriving at our residence.

Since Aug 2010, after I moved to MD, Pepco did not send me a bill for two months, even as I went down to their main building downtown. I went to this office on January 28, 2011 to find out what's happening after three requests for investigations. After Energy sent them a payment on my behalf, Pepco made up charges to take my $444.00 so that I would be charged $150.00 a month. Then, I told them that I could not pay more than my monthly bill. I am disabled and get a SSDI check each month.

I am a resident of Montgomery County. I am sick and tired of the "runaround" game that Pepco plays with their customers! I have been out of service for 48 hours. It just got restored after calling their shoddy customer service line on the hour! Our power goes out if the weather conditions are slightly windy, rainy, snowy etc. Do you get the picture? I have complained to Pepco. I have attended county meetings and have even resorted to joining the "Pepco sucks" Facebook page. Will that help my problem? Not really. It's just another way to communicate with other county residents that share the same sentiments towards Pepco that I do. Something must be done to improve their customer service efforts in Montgomery County. Also, the power lines must be updated to underground power lines. The cost may be more expensive on the front end of the project, but will save them millions in the long run! Enough is enough. I can't let my poor kid shiver in the dark, while the executives at Pepco make poor business decisions!

Electricity went out on Wednesday evening. A tree limb broke took out our lines to the house. I called PEPCO and reported it. I called everyday. They said on Friday, it would be fixed. Everyone else has electricity now, Friday evening, but us. They do not care. It is just us as we are one house. I was told to relocate, that's the answer I got. And they have no idea when they can help us, thus one house. Besides the emotional distress, I have no way to do my work as I go to college working on my thesis doing research. The food, I'm frightened, in freezer could be damaged. I’m concerned about my pipes freezing as the temperature in the house is 32 degrees. Then there's the chance the wires may become live and burn our house down.

Pepco overestimated the distribution charges for electricity so I complained. The response I received from them was not relevant and did not address the problem. The distribution charges are between $30-$40 per month but they are charging me $104, more than my electricity from WGES. Please help. This is wrong and unfair.

First, we suffered a week long outage during the summer. Now, 12/13/10 the same year, I have fluctuating and inadequate power to my home. Leaving me with no heat!

202-872-2433, 202-872-3102 or 202-872-3145 to get the power restored do to a wire issue. I have been calling and leaving messages for the past 2 days with no response from them. We have been without power since Monday.

I purchased my condo in September 2008. As a single person, I am always on the go. I never use my a/c or heating unit as I have invested in making my home energy efficient. Each year during the winter months, my meter reading increases from 550kwh to 860kwh. I was told that this occurred because that was the average usage of the previous owner. What the previous owner's usage had to do with my usage, I have no clue. It is happening again and personally, I am a bit fed up. For example, in November 2010, my kwh was 529 for 28 days. For December 2010, the kwh is 859 for 32 days. Such an increase indicates that I used over half of my normal monthly used in a span of four days. What action can I take? Thanks, Lekenya **.

I live in a one-bedroom condo. I have been living here for a year. Ever since I have been living here, I just keep getting real high bills from Pepco. They have come to turn off my lights twice without giving a warning saying that I owe over $1,000.00 that I have to pay. I call and keep telling them that my bill cannot be right because I live in a one-bedroom condo, not a house, and I have family relatives that live in a house and their light bill is not even as high as mine. I then asked to be placed on a payment plan because I am not working right now and I can afford to come up with $50.00 a month.

I am a US marine who has served in Iraq. I was able to buy a house on a good deal since a relative of my dad was going to loose the house under bank foreclosure. Part of negotiating the sale was that I rented back the house to them for a few more months until they could find affordable housing since they were elderly, so I did. I recently moved into the house and the people that I bought the house from was not able to pay for their last Pepco bill.

My complaint is about the exorbitant amount of deposit Pepco is demanding because I was late in paying my bill when my mother was sick and dying. They are already holding more than 2 months and now they're asking for another month's deposit. I believe they are using our deposits as a slush fund to make investments so that they don't have to get loans from banks and pay them interest. I don't think they should be allowed to require any more than one month deposit from any customer and would like to know if I have to pay this excessive additional deposit. I need my money to pay my real bills, and not to have Pepco use it for their own gain.

I missed one payment on my electric bill and they shut my electric off. Every time I make a payment, the new bill increases. I am still paying an electric bill but have not electric. It's been going on three months now. This is down right inhumane.

My Power was turned off October 6 2020 I am a single parent of 4 times are very, very hard and I keep getting these outrageous bills from Pepco. I live in a 2 bedroom apartment and I know people who have houses who bill is less than mine. Pepco is no help what so ever I pleaded and cried to these people to turn my power on after I had to pay over $800 up front to do when one of the reps told me they will be out by 7pm. Then I call back and they within 24 hours there should be some type of exception when on meds and have children it was so hard trying to explain to the kids what was going on.

I have lived in my home for 11 years, and have always been current with my Pepco bill. Last year, I was laid off and I have recently landed a job. My utilities were inadvertently turned on in someone else's name unbeknownst to me. Pepco never sent a bill to me in the last 4 months regarding my service. I receive a disconnect notice in the mail from them that prompted my attention. I travel a lot, so I really didn't pay attention to the error until I received a disconnect notice.

Over the last two Billing Cycles for July & August 2010, I have been billed for an average amount of $266 for each Monthpreights cleaner. I live in a 1-bedroom apartment (710 sq ft) and have never been billed more $150 for a (1) month billing cycle.

Power out for 36 hours after July storms. Out again since Thursday, August 12 with their web site saying that power will be back by 8-15, but phone message says midnight 8-13. Tired of outages. Throwing out food - especially frozen personally prepared. Lost food. Toll on electrical appliances especially the fridge. This on an off stuff blows the electronic temperature control. Once that goes, then more lost food. Waiting for service and about $250 for the new controller. Physical stress of power outage.

My grandmother is disabled and on a fixed income every month. She was on the budget plan and her income got cut down so she couldn't afford to pay her rent and her other necessities. Her lights ended up getting turned off and she called them to ask how much she had to pay in order to get the lights back on and they told her 1103. They had taken her bill added fees and a 300 deposit. For 2 months we have been struggling to get this rectified for her and Pepco has not shown the least bit of concern than this woman is disabled with congestive heart failure and that there was a minor child in the house. Then they sent the final bill for 814 and told us that once the bill was paid, another account could be open pending a deposit that may range anywhere from $5 and up. With as hard as times are these, companies have no sympathy.

On 8/2/2010, it was sunny with no wind, no rain. We still lost power from 6:30 to 9 p.m.

Our power went out on 25 July from a 60 second storm at approx 3:40pm induced from high winds. We were expecting since this was not a typhoon or hurricane, power would be restored within hours. I called their service center every two hours to record a service disruption, if Pepco promises to update or give information and make false hopes they need to fire all those workers who get overtime, everybody tells me that Montgomery County is the richest yet every time nature sneezes we lose power. My power till now of this writing is still out, going for a 24hr period marathon.

My PEPCO bills have always been 150 - 175 in the summer. I just received a bill for $525.00 and I live in a very very tiny home. Well, with my new bill, they are asking me for 1000.00 to be paid in 2 weeks or they are cutting me off. Are they aloud to charge this much? This is out of control what can we do about this? I am reporting them and writing to congress. This is not fair to people. It's not only me, it's my neighbors too. My house is so small. I can't imagine what they are charging the average homes. Please help me complain to the congress. This has to be stopped. They can't just change the rates when they want to! I can't afford to live like this. PEPCO is going to put me on the streets! How can my electric bill be more than my rent?

I have lived at my residence since 1985 and up until October 2009 my Pepco bills ranged from $80 in "off" season to around $200 - $290 during the peak summer months. In October of 2009, I received a bill from Pepco for over $1000! I immediately called them saying they must have made a billing mistake. The representative was rude and patronizing and would not listen to anything I had to say. Since October my bills have never dropped below $400.00 and today I received a bill from them for over $1300!

Pepco's on-line auto payment option is stealing from its customers. I signed up for the auto payment option as I have with all utilities for the convenience. However, Pepco's system, not only does not work, it charges the customer $5.00 each time it does not work. After setting up the auto payment by entering my checking account routing number and checking account number, I began receiving mailing from Pepco stating my bank, Bank of America, "Denied Payment" and were charging me an additional $5.00. When I checked on-line banking, I discovered the bank indeed made the payment. Further, after Pepco repeated this again the following month I visited my Bank of America branch office to investigate if they had "Denied Payment" to Pepco. They, of course, indicated that the claim from Pepco was false.

My lease expired and I moved out of my apartment on 24 November 2009. I notified Pepco of this move in writing and cancelled my utility on 26 October 2009. On 23 March 2010, I received a bill from Pepco indicating an amount of $716 for the period December 2009 to February 2010. I notified Pepco that this bill was not mine and was told that they would look into it. I received another letter on 1 April 2010 now showing that I owe them $725. On 15 April 2010 they issued another bill indicating that I owe them $813. I had several calls and email communications with Pepco, but just got the same response. "We did not receive notification and you must pay." Pepco now transferred the file to a debt collector.

My issue is the lack of service provided on my service request and response of staff at the call center due to my large oak tree being in contact with Pepco’s power lines, between pole to pole Pepco power lines on Emerson Road. I have a large oak tree that is energized along with my adjacent metal fence that came to my attention on the morning of April 16, 2010. Now this morning, April 27, 2010, I stood on my porch and the buzzing sound became loud and the oak tree is still or again energized and the fence glowed orange like the inside of a toaster. I called again. I was told they had the service request and when I went to explain more about the problem, I was told I would have to listen and I said, “No, you need to listen about my problem,” at which time the call center taker hung up. My wife called back, and few minutes later said they had the request and again the call was ended by the call taker. I have tried to find out what the problem was with the service request over the last two weeks, and I found out it was almost impossible to talk to a live person when calling Pepco about this problem.

Today, I was told that I had to fax proof from my bank that I made my last payment, even though I have a confirmation number from Pepco that it was paid. The payment was not credited to my account. Now Pepco is saying my account is late, and once they deem you late, watch out, because they will run and cut your lights off. I tried to fax proof of payment, and the number would not go through. I called Pepco and was told that they leave at 4:00 so they probably shut the fax machine off. I feel constantly threatened by Pepco. What good is a confirmation number if it doesn't confirm payment and can't be traced?

Pepco customer service is not accessible at all. On line billing system is flawed resulting in unfair late payment charges and notices. It is time to start legal actions and stop their negligence, and end their monopoly in Montgomery County.

I have complained to Pepco that an actual reader of my meter has not been taking place. I have requested that the technician knock on my door before every meter reading. No one has knocked on my door and I have double bills for my electric. I have been complaining for over a year.

My complaint is against Pepco Energy/utility company. I've spent most of my life living in BGE's territory, and never had any problems. Then I moved to Montgomery County, Maryland in August of 2009 and was forced to switch to Pepco. For the first five months, my bills were typical to what I had previously paid my entire life for a 1 bedroom apartment, between $50 and $70 a month. Then, after 5 months, I was forced to move due to a fire in my apartment building. Fortunately I was given a temporary 1-month apartment in a neighboring community in Olney, MD while I found a new permanent residence. This was January of 2010.

I've gotten the same sort of bogus Pepco bill--a sudden jump of 5 times in one month. How is this allowed to happen? Why can't they be made to correct these situations? What's wrong with the system?

I moved into a 2 bedroom, single-level home back in May. I received a bill in January from Pepco saying I owed them $866.06. $694.44 was the generation cost while the distribution charge was $150.29. I could only pay $203.23. Then in February, I received a bill for $1,416.84! I was floored. How is it possible to create such a charge in a single-level home with an area of 2000 feet? A neighbor confronted me about his bill being too high, it was a little over $400 and his home has 2 levels! I contacted Pepco to arrange a payment plan to somehow manage this, but still adding $115.00 month is still too much. When I moved here into this house, I had installed a new more energy-efficient heating/cooling unit with digital thermostat that stays at 68 degrees always. I use EcoSmart bulbs and I only use the washer/dryer on the weekends. I do everything I can to conserve energy.

My townhouse was a foreclosure that I purchased in July 2009. I live alone and use very little electricity. My first electric bill came in September and was $344.57. I paid it, but since it was so high, I immediately spent thousands of dollars and had the entire old inefficient HVAC system replaced with the most energy efficient system available. My next four bills showed the improvement, they were $126.27, $103.63, $125.12 and of course a slight increase in January to $163.83.

I am a new customer of Pepco since January 5, 2010. I lived abroad for six months before coming here. Pepco made estimation on my first bill without doing an actual electric meter reading. My first bill was more than a double of Kwh I was consuming the previous years: it was very high, but I paid my $146.24. I do not have washer or dryer in my small apartment. Also, I set the heat at 50 F during the day, and when I come back at home (10 pm) I use to sleep setting the heat at 65 or 70 F. I do not have any television or computer. I had a heart attack when I received my second bill: $462.06! The second bill was not estimated. The problem is that Pepco made a wrong estimation on my first bill, so I called Pepco customer service.

I moved in my apartment on January 1, 2010, received my first Pepco bill in February, which was for $218. I was a little upset because my apartment is very small, I work two jobs and am rarely home. Because the bill was what I considered to be slightly high, I began making modifications to my lifestyle to conserve energy costs. I turned my heating down to 60 on a regular basis (it's now off completely), began cooking and taking showers by natural light, unplugged everything, and stopped watching as much TV.

I am a long paying customer of Pepco that recently brought my bill current with them after missing a payment in January 2010. I payed them $1883.00 in Feb.2010 for the two months (I know this was an excessive bill). They sent a young man out to read my meter either on March 9 or 10th. The them sent me a notice to cut off my electricity on the 11th. It said that I owed them 2,500 or I could pay them 2,100 to keep it on or it would be cut off on March 23. How can they do this? How is this not regulated?

We live in a building of more than 200 apartments. When we moved to Park Bethesda, we started our account with Pepco on July 22, 2009. I had to complain about our first bill for an outrageous $350+ for a month in which we did not spend more than a week staying at the apartment. I complained and the rep "investigated" and notified me that the last resident at this apartment had not stopped the services and I had been billed for extra usage they will credit me for.

Pepco updated their online billing system to a complete failure. I could no longer pay my bills online (account got locked). I called to pay by phone, but there was mistake so that I got a Notice of Dishonored Payment instead. Moreover, their customer service is not accessible. Nobody picked up my calls or returned my calls as their machine promised. Yet calling them is the only way to resolve this problem, so I am in an impasse and my credit is damaged!

Back in June or July, PEPCO sent us an outrageous bill in which I disputed. They did an investigation and returned with a reasonable amount. Then from Aug. through January, our bills were $5.35. Since we were out of town mid-Aug through beginning of Oct, I didn't think much of it because none was home. However, in November, I called to ask them to do an investigation. I called again in Dec. to do an investigation because our bill should not be only $5.35. Finally, on January 6, they sent someone to house to change our box, the old one was broken and no longer reading.

PEPCO is barely one step above La Cosa Nostra. A legal monopoly, they manipulate their rates and hold their customers hostage to their policies, such as deposits, rate increases, and their alleged 'monitoring' of your energy usage. They should relabel their invoices as 'protection fees' in lieu of 'power usage'. In five years in my house in Cheverly, I never saw PEPCO conduct a meter reading and once I actually caught them providing a false reading on my bill.

I have just received a bill for $9736.74. Pepco is not authorized to put my name on an any account without my permission. I pay all authorized Pepco bills immediately.

I called PEPCO utility company to let them know I could not pay my bill, and I notified the customer service agent that both me and my son had asthma, and needed assistance. I was told that they could not legally disconnect us, and well they did for a few days, but then at the same time a storm had passed through, so I don't know what really happened? The electricity came back on, so I thought it was the storm. I received bills of indebtedness from them, but I am unemployed, and presently looking for work.

I have been a Maryland Pepco customer since 2001 and I have paid my electric bill on time, without having to use a budget plan or having my lights turned off. I am currently going through a divorce and need to have my husband's name removed from the account. I opened the account personally myself and my social security number is the primary number on the account that I have paid for 8 years. I asked to have my service suspended while figuring out who would live in the home and while living elsewhere for approximately 9 weeks. In an effort to remove my spouse's name from the account, I was told they would have to create a new account and that I would be notified if I was approved for the service. Not understanding what that meant, I just assumed it was standard jargon for existing customers and that since I was a long time paying customer, it would be no big deal.

I am a new resident to College Park, MD, and just received my first Pepco electric bill for the last 30 days. I was shocked that the bill stated my usage was 1700 kwh in a small 1000 square feet 2BR apartment. I have lived in several houses in Virginia over the last 30 years that are much bigger, and never seen a bill that cost $300. This is outrageous! I share the apartment with my fiance, and we are both energy conscious and keep the electricity usage to a minimum. The AC is used for only several hours each day, and we use laptop computers that consume low power.

Every month, I send the check with my payment one week earlier than the due date to avoid the late fee. I make it to be paid off about 2 days earlier than the date. However, this last month, the money was taken earlier than the date written on the check. I understand that mistakes happen, but this made me overdraft my account and had a fee of $35. I am really unhappy with this situation. I have gone to the bank and they do not have a scanned copy of the check since the deposit was made electronically by Pepco. The money was taken on the 7th when the due date is August 11th. The check was not made to be paid off on the 7th of August, but the 10th. You can check this, my account number is **. On top of that, you don't even post it and still shows (online) that I have not paid. I will be sending a copy of this to the Consumer Affairs, Fox and NBC news. Account overdrafted. Fees incurred, $35.00.

I moved to a new apartment on June 12, 2009. My first electric bill was $307.55. Pepco said that from June 12 to July 17, my total use is 1,805 kwh. It is 10 times more than my use. I have a small one bed apartment, no TV. I only stay on my apartment at night. No AC unit used because I am cut off before I go to work. I use the AC for only a few hours at nighttime. Pepco told me that I used 1,805 kwh. Pepco rejected my request to check the electric meter.

I filed a complaint last month with Pepco, in reference to my meter reading. This issue has not been reviewed properly nor addressed. I would like meet with you and discuss this matter, you will find that there are a lot of discrepancy that are not addressed nor updated in your system such as locked gates, calling to re-read the meter, not reporting the meter readings.