Peoples Gas Reviews

People’s Gas is a horrible company to work with. From registering and setting up my account to stopping my service, communicating is next to impossible online and every time I’ve needed to call I’ve been on hold for 40+ minutes.

My bill with Peoples Gas was consistently $75-$90 a month and $130 at the highest in January. They are trying to charge me $240 for the month of May out of nowhere (should be about $80 or less). When I called they said they couldn't get a proper reading so they just estimated it for May and that's what they came up with?! They had me schedule an appointment for their technicians to come out to get a proper reading and adjust my bill which I had to take work off for. The bill wasn't adjusted and they're saying their finance team didn't update anything and all I can do is keep calling, waiting on hold for a half hour every time and see if anything's changed. How can they run a business like this?

We have our place up for sale and have the gas service connected but set at 60 degrees. The gas usage has continued to go up every month and has double. I have asked Peoples gas for assistance 3 times to read the meter and get back to me. I have had appointments and every time they get canceled with no explanation. So I just have to suck it up and pay the bill. What recourse to have to get this fixed? I am currently on hold for over an hour to try and talk to someone again for the 4th time. I have lived at the service address 18 years and have never had a bill this high and we are not even there using the heat or gas!!!! Can anyone help???

Our service was turned off without any notification. We did not receive any calls, emails, letters, etc. before service was cut off. After sitting on hold for hours multiple times with customer service, we were told a manager would call us. We did not have any unpaid bills, our account was current. We have email confirmations that all bills were paid. Customer service could not give us an answer as to why our service was terminated. On Tuesday we asked that service be turned back on, and were told it would be a week before that could happen. A week without hot water or heat during cold weather is not right, especially when we have paid our bills and there was no reason for termination of service. We were told that a request would be put in to expedite. Later that evening we called and were told that request was denied. We requested a manager then, and they said nobody was available and we would receive a call from one.

I was in the process of selling my home and renting an apartment at the same time; I requested new service for the apartment online. The service turn on dates were limited, so I selected the closest date to my move-in date; and then called them a few days later to resolve. I spent an hour on the phone with a very nice representative who claimed she would fix the date issue and reset the service date to 8/31 (my lease was for 9/01). Because we put the service in my son's name and she wanted to add me, we took care of that as well; unfortunately they made an error afterwards and created an entirely NEW account in my name but kept the one in my son's name with the original 8/13 request date and are now insisting that we owe them for service from 8/13-8/31 when we did not even live at the address yet.

While the bill was paid they shut our gas off, now will not turn on without coming into the house and inspecting the lines, total hogwash, told my mother she should have called and given the confirmation number to a representative. Why would anyone call out of the blue and give a confirmation number when there was not a notice of termination? Sad excuse to take advantage of people. Especially with the pandemic still ongoing I do not want anyone in my home I don't know during these times no matter the precautions their employees are taking.

Natural Gas was disconnected, called utility company to find out when it could be restored & was informed that there was a backlog of reconnections, the earliest we could be reconnected was a week away. I informed them I have an infant in the home, that going without gas would mean I would be unable to cook meals or bathe my baby. I requested to be placed on an emergency or expedited reconnection list due to having an infant, the customer service agent stated that she was unable to do it; so I asked to speak to a manager; rather than transfer me to a manager the agent repeated her same speech, I asked a second time to speak to a manager or supervisor.

I am waiting over two hours to get a representative on the phone. Plus they are rude. They do not or will not talk with you outside their script. I bought a property with the gas meter in the middle of the unfinished basement. Not only they are unwilling to move the gas meter but they send disconnection letters if I do not allow their inspection into my house. Unbelievable part is I cannot switch to another company. Government at its worst.

A gas company that is unwilling or unable to switch on gas supply for an entire week from the request. There are people in far worse situations than ours (we just moved into a new place but have access to another place with heat and hot running water). We do have a baby and a toddler and were told it would be prioritized, but we just found out our prioritization request was denied. I can only imagine how many other requests they are denying, and the situations others are in. Typically we would call another gas company who would be happy with the additional business. But Peoples Gas have a monopoly, and clearly zero incentive to change their ways.

Their people could not care less about the people they provide services to. It's a classic government company. They shut off my heat in the middle of winter without warning and then told me they couldn't get anyone in for a week to turn it back on, which by the way is AGAINST THE LAW. They also would not let me talk to a supervisor outside the script reading robot. Unbelievable.

When I move from CA to Pittsburgh, I was charged about $60 for a gas bill. I am a single person and used it just for a shower and use a stove once every few days. I asked why it is so high, they told me it is because I am on estimate bill for $60 per month. But my actual usage was only &$20 per month. If I want to pay just for my real usage, I need to cancel the budget bill. So I did. Then I went to Europe for a month, and I see my bill escalated to $80 per month, not even being there. Then having replaced my stove, not able to use it for 2 months, my bill was 180. I was very concerned about this. I called the company. However very rude person without any understanding of my situation was actually aggressive over the phone. I did not know what to do as I was at work. After listening to her for a few minutes I apologized I need to go to a meeting. She continued so I had to disconnect.

The gas lines around my house in the street started in May and ended in June. Since then ALL the grass on the side of my house is gravel. 2/3 of the grass in front of my house was ruined. Section of sidewalk is gravel. The pavement is uneven after the poured the cement to fix the trenches where the pipes were replace but leaving damaged pavement along where the curb was and in the middle of Addison Rd. where the concrete and pavement is uneven. Besides all the noise and dirt from the construction I now have a cracked foundation from the buses and trucks running over the uneven pavement causing my house to shake and things rattle in my kitchen. Who is going to replace. I should not have to put a claim in to my insurance company when the city and gas company are responsible for the damage.

Closest thing we have to socialism in the US. Peoples Energy customer service is the absolute worst. Website pay, trying to set up service on website to avoid calling in, is a no go. I have been trying to set up service for over 1 month....It's December now and still no gas service. I have three kids and it's freezing out and I cannot get these folks to set up. Online there are no available dates till January? How can this be. I call in....says 10min wait, 1hr later still no pick up. No other service providers to call so you are at their mercy. Why are they not being investigated?

I have called 7 times since May 1 to get my gas turned on. I scheduled an appointment online for 5/6 for them to come between 8am-4pm. I called at 8:09am to confirm that they were coming and to get a better estimate of when they were coming. They could not give me an estimate of when they were coming but confidently confirmed my appointment with them for today. Around 2:30 I received a call from their automated system saying that my appointment is scheduled for 5/7 from 12-4pm. I have two email confirmations as well as talked to 4 reps confirming my appointment for 5/6 from 8-4pm.

Hi. I've been trying to add my husband's name on the bill, they confirmed his approval and it has been the 4th month that it is still the same thing. Are they so incompetent or their system is such a disaster? Except this, I was charged 50$ for the "not enough funds" action on my bank account, that's because their system could not process the payment. What is wrong with those people? Hire better people.

Unusually high billing. I questioned them and wrote a complaint since they couldn't actually tell me anything that makes actual sense. They send a tech out to take meter readings and change some device that lets their techs remote access meter data. They confided that the data they use to bill me is basically a guesswork of my usage and not based on actual usage. I challenged this because what they're billing me for is more for a huge house than a 2 bedroom apartment.

I am extremely unsatisfied with the service with Peoples Gas. I have been living in my home for 4 years and they haven't been reading my meter properly. Not once have they attempted to come and check my meter. When they came and finally read the meter, they noticed it wasn't accurately reading in which case they replaced it and 2 weeks later sent me a bill for $850 dollars. When I was on the phone with the representative, I asked her what this bill was for and why wasn't there anyone that followed up with us prior? She said it was because they are busy....

Tried to start new service. Keep in mind it's dangerously cold temperatures. However they refused to expedite service to me and my 1 year old. They set false expectations in expediting Service along with given the runarounds. I was told they didn't care about how dangerously cold my house was for me and my child and had to wait 3 days as the temperature drops. No empathy. No Respect. The customer service experience from HELL!!!

I think Chicago should work on getting an alternative energy source . Peoples Gas has some of the worst customer service agents I’ve ever encountered. I applied for CEDA 11/01 /2018 as this date is for SHUT OFF SERVICE. Only to learn that since my gas was shut off they closed my account so I had to reapply but they will put it on hold because of my previous balance on my old account. If that just sounded like a bit much it is because IT IS. They do not wish to make arrangements with low income residents. It is cold and I’m living off space heaters, I asked if I could make an arrangement as I wait for CEDA. They agreed I could make a payment arrangement but my service won’t be restored until the bill paid in full. I’m just saddened at their lack of respect for low income residents. And no empathy towards situations involving children. And good luck with talking to a supervisor.

So I had a gas bill that was high and needed to be paid. I never received a single notice on my door and I was unaware of the high bill. I had someone staying in my house but came out regularly. Now I've paid the bill and I have been told it'll be 2-3 weeks before I get my gas on!!! Temperatures are going to drop significantly tomorrow. I KNOW it doesn't take that long to get a permit from the city to dig. They are full of it! I contacted my attorney and would LOVE to get a class action lawsuit going to sue them! This is unacceptable.

I am currently in a bankruptcy and ComEd system generated a bill and disconnected gas services at my house. Well at least this is the excuse that was given to me upon calling... The degrees outside was 34 degrees and temps dropped to 21 degrees last night. After contacting my lawyer so that he can re-submit documentation that ComEd already had on file, I am able to get my gas services turned back on but unfortunately I have to wait three days to have my gas services turned back on. Unfortunately I have two small children at home, one with a disability and they are telling me there is nothing they can do but wait the three days to reinstates services.

As you may be aware Peoples Gas are working in the City of Chicago to remove all gas meters from the interior to the exterior of the home. Well what about residents with fully finished basements? Be aware the construction crew completely trashed my home & re-installed dry wall so badly & incorrectly it will cost between $800.00 to $1,200.00 to repair after having 5 professional contractors assess the work.

People Gas receive my bill payment automatically from my online account that I setup. In January, they were unable to receive the payment amount that I was charged due to the restriction that I placed on my acc# which require notification before withdrawal if exceed $170.00. So, I unrestricted the payment amount to allow them the payment. Subsequently, the payment still did not go through. As a result, I paid manually March 16, 2017. On April 03, 2017, the payment wasn't taken out again although I gave permission for March. I understand that it was set up automatically to take the money out that didn't exceeded the set amount however, when I unrestricted the account it should've happened in March.

Had a gas leak in my house and I called the gas company to come out and check it. Boy was that a mistake. It's February 11, 2017, it's wintertime and my house is like living in an icebox. The gas company (People's) shut my gas off completely and I am in a house with absolutely no heat in the wintertime! I am freezing!

I applied for gas service at my home through Peoples Gas. When they arrive to turn on my service I was told there was a gas leak that would need repair. At that time the gas wasn't turned on. I notified the owner of issue where the pipes were all replaced. I called the gas company again where they sent out a tech. Now my gas is off because the tech never closed the job, I was accused of stealing gas. They have noted the problem however will not come out to turn the gas on. This is unacceptable. It is winter out in Chicago.

I have been trying to make updates to my account while on vacation in New Zealand, but their website is not accessible. This is a serious issue in terms of customer service. How am I supposed to update my payment method if their website doesn't work internationally? All other websites load fine, it is specific to the peoplesgasdelivery.com for some reason.

I have fallen a bit behind on my bill, and this company have the audacity to send me a letter requesting that I pay a $288 deposit due to slow payment!!! Are you kidding me, I have had service with this company for almost two years, I already paid a deposit, why in the heck do I need to pay another one!? How is this even possible, People's Energy is the epitome of a greedy company? The ONLY reason why this company get away with actions like this because there's no competition! It's the only company that is providing service to the Chicago area. So now my bill is going to be outrageous because I've been ordered to pay this deposit. This type of nickeling and dimming has to stop. I'm going to take my complaint as far as I can!

It takes a lot out of me to come to this point. Peoples Gas is the worst customer service on the planet. "It's never their fault". I am now 6 days without hot water. Waited all day and they never showed up, but apparently they called and left a business card at my front door... what an absolute joke, and more so, an absolute nightmare. The problem is there's nothing we can do. What other providers can I go to. The only reason they are still in business is because they are the only ones around that offer what we all need. What a scam, and an embarrassment of a company. This place has seriously sucked the energy out of me. Perhaps we should all start a support group? Good luck all...

I just received a warning on pink paper warning me that my service will be disconnected because I haven't contact them after they tried "numerous" times to contact me. They want to change meters at my condo. The issue is I never receive one letter or phone call that they need to schedule something. I called and there's a huge wait. They direct you to an "easier" way to schedule on their website and the site says they are having problems and check back in 30 minutes. Guess what? Surprise, surprise, the system isn't even up an hour later. You can call the Illinois Commerce Commission (ICC) Consumer Services Division to complain which I am doing at 800 524 0795.

Peoples Gas sent us a confirmation letter when we moved then today they cut us off without warning. They are getting a bill when my pipes freeze!