Peoples Gas Reviews

I just received a warning on pink paper warning me that my service will be disconnected because I haven't contact them after they tried "numerous" times to contact me. They want to change meters at my condo. The issue is I never receive one letter or phone call that they need to schedule something. I called and there's a huge wait. They direct you to an "easier" way to schedule on their website and the site says they are having problems and check back in 30 minutes. Guess what? Surprise, surprise, the system isn't even up an hour later. You can call the Illinois Commerce Commission (ICC) Consumer Services Division to complain which I am doing at 800 524 0795.

Peoples Gas sent us a confirmation letter when we moved then today they cut us off without warning. They are getting a bill when my pipes freeze!

I'm very confused with this company. I haven't had gas since 2012. I moved into my own house and wanted to reconnect service. Long story short bill is paid already then they asked me to send in my lease, my id and social because apparently someone else tried to get gas at my house which is odd but I sent it anyway. Now a rep from residential services suppose to call me within 2 business days to ask questions and take the hold off my account so I can finally get a date to reconnect service. Now they recieved my info the 29th of last week and here it is the 4th day and no call.

The lies and nonprofessional employees that work there as well as the so called Supervisors actions and attitudes is horrendous to say the least. It does not require a technician to come to disconnect services, so why should there be one to reconnect when all that needs to be checked is on the outside of the unit? I have been inconvenienced by People's Energy on a reconnect for almost a month. This is not an CUSTOMER ERROR but a People's Energy ERROR and it is NOVEMBER... It is cold outside and yes, I too have children to consider and the fact that no one cares is unbelievable. I spoke with Mr. ** (Supervisor) on a recorded line and he knew it was a P.E. error and still did nothing... NOW WHAT???

I understand that you have other customers to take care of as well. My complaint is that I paid my gas bill because it was disconnected for a couple of months but I paid my gas bill Thursday, Sept 10, 2015. I have a infant child at home with three small children and I live in Chicago, IL 60623, and where I live it's cold and remind you I have a infant child and three small children. I'm trying to figure out why I should have to wait September 15, 2015 for them to turn my gas on. I believe y'all People Gas company should care if it's children in the home without heat and hot water. It's been too long since I have heat and hot water. I wonder why People Gas couldn't turn my gas on today... I need my service on today. Please and thank you. My number is **.

My roommate and I moved into a new apartment in Chicago in August of 2015. Before we moved, we called Peoples Gas to have them switch the account into our names. The previous tenants were still "using" the address even though they did not live there anymore. We were told we had to wait. About 1 week and 2 weeks into living in our new place we called again to have them, once again, switch the gas into our names. Again, we were told they could not. On August 30th, 2015 our gas was just shut off. No warning, no note. Just done. We had called three times previously and were told there was nothing we could do and now we had no gas.

Peoples Gas came out and dug up my parkway in December 2014 to shut off gas in order to tear down an old house. They came back in the spring and did even MORE damage to turn on gas service to the new construction house. Supervisor on site promised me they would be back to fix it. I made calls on 7/28/2015 (Mercedes), 8/7/2015 (Chiquita), 8/31 (Kaitlyn... who promised a call back from a supervisor in 4 hours). Someone named Mrs. ** called me while I was on a conference call and instructed me to call back, where I was told to leave a message and wait 24 more hours. I have done so, with no call back. I just left a message on the "supervisor voicemail" again on 9/1. I just want my parkway (grass between the street and sidewalk) repaired before it is winter. I cannot believe that NO ONE will call me back and give me a date when this will be fixed.

Can't get gas for a 6 weeks!!!! These idiots could not verify my personality for 4 weeks! O_o So I hadn't any chance to take hot shower or cook my food. Now then I finally got scheduled I have to wait another 2 more weeks coz representative instead this week put other one. I have no words to explain it! Mindless idiots.

My father is 79 years old and has not had a problem in almost 30 years. My father paid the bill. On today, the gas was turned off. While call Peoples Gas, it was discovered that payments were made to an old account. But the gas is shut off.

I notified Peoples Gas that I was moving and I never received a final bill. I contacted them four times during the month with no final bill. I received a call from a collection agency who stated that Peoples Gas sends all customers who cancel service to collection to ensure payment, but it does not appear on the credit report: well it did and I suffered negative consequences with creditors.

I've been a Peoples Gas faithful customer since 2013 when I moved into my home and signed up on budget plan, until I missed a payment because I didn't get the bill. Did not go paperless since I like to review my statement for discrepancies. I've made payment arrangements but the amount exceeds my weekly paycheck amount to pay. Each time I call it takes more than 30 min to answer. If calling almost to closing, customer service drop the call. It really infuriates me to wait a good 45-60 min for CS to answer for them to disconnect the call. Received a final notice for disconnection with a $2000 balance and a second one for $1747.00 so they're not even crystal clear as to really which amount it is we owe.

I recently moved into my new place. I signed up for People's Gas and I got an email a few days asking me to send two forms of ID and my lease. I faxed that over that day I got the email. I received a bill a few days later which I paid the following day. I thought everything was fine until a month and half later when I got 4 calls from my landlord. The People's Gas were there shutting off my gas- cause of unpaid bills. I found out that the person who lived there before me had an outstanding bill of over $2,000.

Received no shut off notice. Bill date 6/5 $381.00. Turned off my gas on 6/8, paid bill, can't get service until 6/12. This is not right. Rudest customer service I have ever had! Need another option for service.

I called to set up an account with Peoples Gas before I moved into the unit. However, since I did not have an account with the company prior to the move, I had to verify my identity at a third-party to do so. That is fine, and I complied to their policy, verified my identity, and submitted the confirmation number to People's Gas.

I recently tried to get service and was told that I had an outstanding bill from 23 years ago. I told them that was impossible since I didn't live in the place they said it was from. They told me in order to get service I had to file a police report, put the bill on my credit report, contact the credit bureaus and a few other things. I then asked why wasn't the bill in collections and they couldn't tell me. I even went further to ask for a payment plan to pay the bill off and they refused to do that. The bill is for $1,578. I have to pay it in full on order to get service in my name. The bill isn't mine and I'm not putting it on my credit. I'm trying to clear my credit up.

How do you send someone a bill for 1200 then when you call them they tell you your account balance is 2000. Wtf??? Then ask them why, they come up with a dumb excuse like the bill comes out ahead of time. What? I need a good lawyer.

I was reported to the credit bureaus because of a missed payment even after their policy states no payment shall be received by them until after 45 days of cancellation. How does this make any sense!? Why report me if I'm willing and able to pay!? Why do I need to continue to pay even after I have closed my account with Peoples Gas? What service have you been providing if I have no bills to my name!?

I've faithfully paid my bill in full (even in the winter when it went as high as $300) since I've been a customer. At my current place of residence Peoples Gas came and shut the entire building down because one unit had "an illegal connection" and the service tech was unable to gain access into our building to turn off that 1 particular unit, so they shut us all off!

I paid the bills but called to get an explanation. I was told that no agent had access to my budget bill summary. So, the agent said there was no way to answer my question. Early one morning, one agent hung up on me before I could even ask the question. Otherwise, the service is good.

I have a high gas bill. Call in to get help on bill. Was put on a payment plan. Was not able to keep payment plan because of amount of payment I had to pay. Had I none the payment was so high. Never would have got on payment plan. I know I need to pay my bill but I need help and can't get it and also I had a medical certificate on my account when I was at ** sent. I have move to ** and my medical certificate can not be transfer but to my understanding you can have it for a year and I was placed on the plan on June 18, 2014 and when I move it canceled out and the reason I move for the ** address, my family was a victim of a crime. So me and my family were relocated and I have proof so if I did not move I would still be on the medical certificate for my son **.

As I was checking my credit history a charge of $123.00 was posted as a unpaid bill from Peoples Energy. I have never done business with them, received a bill to dispute or don't even know who they were. Calling their service dept. was a waste of time. They needed a account no. to assist me. I don't have a acct. with them.

I inadvertently made an electronic payment to Peoples Gas. I have requested a refund for about a month. I've called around 4 times. Each time I get another delay or another request from them. The conversation today they told me I was denied for my refund. The representatives #s ** today told me that after I send in my proof of payment they would put in a request to approve it, then if it was approved that I would get my money in about a month. I am a customer in good standing and never pay my bill late.

I just completed one of my rental home and was about to rent it. I returned to the house to find out that the gas was shut off by accident, in this cold February 2015. I did not want to believe my gas was off when I saw Peoples Gas' flags posted into the grounds in front my house. I rushed into the house and it was extremely cold. Due to the fact that the gas was turned off, the water meter burst allowing water to run freely into the house. Water filled the laundry/furnace! I rushed to turn the main water line off and called my HVAC man over to check the boiler. He also saw the posted flags from Peoples Gas and asked why was the gas turned off. We both tried turning on the stove and it did not come on in the now frozen house.

After trying to start service for over two weeks, and waiting on hold for approximately three hours total (at least thirty minute waits for two minute replies) Teco needed to review my account for an ex-roommates bill (in their name). I explained to them the situation, that it was their responsibility while I was out of town to take care of it, and upon them not doing as such they were kicked out. Teco exerted their mob-like business etiquette by holding service hostage at the expense of a bill in under my ex-roommates name. I'm furious. Two weeks, and hours of my time to the incompetent scum of a corporation Teco! Only to be without hot water or gas in the cold of winter. The best part is they're the only gas company able to provide service to my home!

We happily sold our condo & bought a house. Both Peoples Gas and ComEd acquired a forwarding address and informed that our final statements would be mailed. True for ComEd, nothing after 4 wks from Peoples Gas. I called, they reported I should receive something shortly. The next week, I received a call from collections regarding my Peoples Gas account. I was confused as to why I'd be in collections when I was awaiting my final statement. Regardless I paid the account in full, including the late fee they chose to include. This all made my account technically 35 days late.

My heat has been off since Saturday the 3rd. It has now been 9 days since I've been warm. The temperature has been as low as -20 this last week and I haven't taken my coat off in so long. I've been sitting in front of space heaters forever and have to alternate between my pets and me being warm. My turtle actually froze to death. I've called multiple times every day and receive the same response every time, "There's nothing we can do", or "They should be calling but we don't know when". I don't ever get angry with the people on the phone because they work for the company. It's not their fault. It's the companies. They need to be better equipped to answer questions and help customers get gas. A little dramatic, but if I had died, they probably would have said "There's nothing we can do".

I sent all types of information that People Gas requested like a year and a half ago to investigate my case and I received no response after a year and a half ago, so I called to check the status of my case and the service representative told me my case just got opened 2 months ago October of 2014 and I'm in the process of buying a home and I obviously can't get gas turned on and it's holding me back from looking into buying a home. Why does it take soooo long to finish the case? I gave numerous paperwork that states that I never stayed at the address in question. It shouldn't take this long an furthermore I found out that all you need is a SS number and a name. You don't even have to show your face to get service turned on, that's why so many people are facing this problem, people should have to show their face and be recorded so these identity cases can't happen.

It's been 2 years since I have been able to afford heat in my house. I finally have a small window of opportunity to re-activate and People's Gas gives me 1 PHONE CALL [no voice-mail], and this is expected to be okay? In addition, the "blue note" that was posted by Technician, according to the Supervisor, could've been "blown away." Really, that's the excuse?! A blown away note?! There was no getting through this Supervisor. It was the worst experience ever. A couple of hours later I get a voice-mail after insisting we were going to talk to our Alderman, Citizen's Utility Board and Media and the conversation being recorded, People's Gas called us back and stated they wanted to deliver service to us and again between such and such time, and again, NO ONE EVER SHOWED UP. We spent the rest of our evening looking like little puppies out the window for our heat. This proves that their name should changed from People's Gas to - Monopoly Gas. I can't even re-activate with another service provider.

One star, because I can't give negative stars. I have been a client with People's Gas for over four years, at this address. Which is not a choice, exactly, because there are no other options. They are the epitome of corporate thievery, in my opinion. Being new to Chicago, I had never had a company "estimate" my utility usage, based on the previous tenant's usage, and then continue to piggyback that estimate, over the years. It wasn't until I had turned off all of my gas appliances in my home for several months that I realized they were just continuing to charge me for whatever they felt like. I continued to pay a "delivery fee" for several months, and finally asked them to come out and just lock the meter. I'd be better off without any gas, to turn on. Really.

There was a misunderstanding between my husband and I with regards to who set up the Peoples Gas account in our new apartment. I recognize that this is our fault. We received a letter stating that we needed to set up an account or the gas would be shut off. I went online and created the account. I received an email confirmation that everything went through. Today, Nov. 19th, I received a voice mail from my building that they were shutting off my gas. When I called Peoples Gas they stated that there was a problem with my application. This was the first I was hearing about it. I searched and found an email in my spam folder from yesterday, Nov. 18th. Due to my profession, I do not have access to my email until evenings. I did not check my spam folder yesterday. Peoples Gas was able to get away with giving me one email and less than a day's notice before sending someone to shut off the gas. I have excellent credit and have never missed a payment yet they still went through with this. I am absolutely appalled that they can get away with this. I have currently been on hold for an hour waiting for the "excavation team".

My gas was turn off. I paid the bill to get the services turned back. They said someone will be out between the hours of 9-3. It's now 8:15 pm, I have yet to receive a call letting me know that someone is outside. It's 23 degrees outside. My apartment is cold & I'm pissed off. It didn't take them all day to turn it off, why does it take a whole day to turn it back on?

I was just told by an Escalation Supervisor at People's Gas that, as of Nov 11, new customers will not be able to schedule new service until, at the earliest, Nov 25. In other words, new customers to People's Gas (which is a monopoly) cannot get a basic and necessary utility for a minimum of two weeks. How is this not considered criminal?

I absolutely hate Peoples Gas. I'm in the cold right now with the baby. They do not care about anybody at all and they take to long to come out to turn your gas back on. I have to call the NEWS because something have to give.

My experience should actually be rated "No Stars" based upon an absolutely rigid intransigency to deal forthrightly with what should be an annoying but minor clerical error. I received a bill for October 2014 which was calculated from an "estimated" meter reading. This is the first estimated reading I have had going back to at least March of 2013. The estimate is for over 10 times my average monthly usage for the previous year. At 11.26 therms/month the estimate exceeds my average monthly usage of 1.01 therms over the past 12 months! The estimate is for more gas than I have used so far all this year. The dollar amount is 50% higher than my largest bill for 2014.

I don't understand how People's Gas can be so quick to interrupt your service but "drags their feet" when it's time to restore it. They were an hour late outside their designated service time with no courtesy call. TERRIBLE!!!!

I can identify with all 112 complaints/reviews about Peoples Gas! My gas was shut-off in July of 2014. I am a senior on a fixed-income (as many of us are). The bill was jacked up to $1500 bill and I I could not pay it even on a 'long' payment plan. I went to CEDA in August, paid a good faith effort payment of $75.00, bill was paid in September. Service was to be restored on Oct. 9th and when the serviceman came out, there was a problem with the pipe - it needed to cleaned/filtered out. The serviceman put in another service call for someone else to come and do the cleaning/filtering because he did not have the equipment (talking about job specialization). Anyway, a bigger truck with equipment came at about 7:30p and the pipe was cleaned/filtered-whatever. I was told that if someone did not came on Oct. 10th, I should call Peoples Gas again because he was authorized to only clean/filter the pipe-someone else would have to flip a switch to turn the gas back.

I don't see how Peoples Gas is still in business knowing how they continued to take from those who have limited income. Some of the representatives at Peoples Gas comes across as being rude, callous, and cold-hearted when a person tries to asked for payment plans to help lower the cost of a constantly rising bill. We need another and cheaper gas provider who hires caring people and not those who only care about working and having a job, that they too Maybe without.

I have two issues with Peoples Gas: 1) Due to the arm on loans and not being to refinance, I moved out of my house in 2008, call peoples gas and told them that I left the side door unlocked. They supposedly said it was locked in 2009 and never sent anything to me. In 2014 on my credit report they put me in collections. I faxed over a few times my 2008 state and federal taxes with the address that I was living at and of course no response.

Peoples Gas found a massive leak in THEIR plumbing under & in my building last winter - after my contacting 12+ times in the summer & fall because of gas smells. After 6 hours, with my maintenance crew & plumber, with 20 below zeros weather, they shut my gas off for repairs - for 3 DAYS! I had 7 apartments, 13 tenants to put up in a hotel and put in electric heaters, anti-freeze pipes, etc. They put ALL the gas pipes - from the street, thru my building - IN ABOUT 1957! They gave me their complaint dept. and denied my claim! Is there an agency I can contact to force reimbursement! They know unless it's $50,000 or someone died, I wouldn't hire an attorney for a claim this low!

North Shore Gas is a monopoly. You cannot go to another source to provide natural gas. They say they have alternatives but when you try to switch, you must give them your North Shore Gas account because they work through them. If you try to go to another company, you will still get supplied through North Shore Gas. It is a monopoly that needs to be stopped. They can charge you whatever they want because they know you cannot get gas anywhere else. Please sign to try to get them to stop! Please sign the petition at **