NV Energy Reviews

Since 1986 our Church was designated as medium business. When I noticed in Oct 2019 that we had repeatedly been over charged. They asked for a month to refund us the overages. Now they say we may owe them.

I bought my house and call Nevada power. Like everyone else my 3 bills came 300 but online made a offer to pay a equal payments for 159 a months and every 6 months they will do a evaluation and if I used more power it was going to be high but if I used less it was going to lower it. I was at my house for 1 year. After 1 year I sold my house and I call to cancel and then 2 weeks later I got a bill more than 1,000 ( I will post the bill 2). I was shock. I call customer service. First of all the guy was rude telling me that's why I owe for the months I didn't paid because it was equal plan but in the statement always show how much I really used and the equal plan.

I'm on a FlexPay (prepaid) account and I've been trying to add money to it for over an hour! I keep resetting my password/username etc. You would think such a (stock) company would have a better payment system. Seems I'm not alone which makes it seem like an internal issue being controlled (considering your 24/HR. Helpline is BOGUS AS WELL!) Better not be a ploy to get in the red then try to make a come back with charging everybody late fees! Just saying.. Something is not right!

This website sucks. Unable to make payment from my cell phone or desktop. This website needs a big improvement, i trIed several times but was impossible. Always customer services is full or waiting time it's horrible.

Get a WiFi thermostat from anywhere except NV Energy. This thermostat is garbage. In winter it goes up in temperature automatically to roasting you until you turn it back down over and over again - repeatedly wasting energy and gas. In summer the air conditioning temperature goes up automatically to join "Community Events" and again roast you until you repeatedly turn the thermostat down several degrees below the purposely false reading on the thermostat.

I signed up for: Take charge of your finances with Equal Pay. "With this payment option, we'll take the cost of your average power usage from the last 12 months and divide it into equal monthly payments. Or, with Equal Pay - Summer Saver we can make those summer bills more affordable while keeping your payments through the rest of the year more manageable" and they change it. How fair is this. So they change without a warning and makes my budget all messed up. Not to mention the power outages at least once a week. We seem to lose our power, out for hours so that my home gets hot.

My gramma missed a payment last year when she was in the hospital, got it sorted out fast. But since then we've been getting shutoff notices. In March 16th of this year, we got a notice and she called, paid through NV Energy's bank [Wells Fargo or Western Union?] and then she talked to someone who said the payment went through [which I confirmed as well through the website as a balance due of $0.00 was shown and the bill confirms that as well]... And that no more notices would be sent.

DO NOT GET THE SMART THERMOSTAT (Powershift by NVEnergy)! HORRIBLE TECHNICIAN! On Friday, March 15, 2019 a technician came to install the Smart Thermostat. We live in a high rise and the technician knew NOTHING! When our Facilities Personnel came up to assist him, he went into the kitchen and did not pay attention to the process of installing the thermostat on a commercial unit.

I got a slab leak which spiked my energy and water bill up high... BIG Huge difference in the Bill. Plumber came out, fixed the leak and told me to contact NV Energy and Water Co. Usually you can submit a invoice and they may lower the charges down to what your bill would normally be....it wasn't a definite but I would at least look into it. I called the claims dept. left a detailed voice message, no return call back... Called again the next week. Had to leave another detailed message and finally right after like an hour later I get a call from a representative there who was basically rude and condescending. If I worked for NV Energy then I wouldn't have made the call, then I would know that only problems that they cause could be covered, smart ass!!

I signed up for $50 a month automatic payments to be taken out on the 15th of each month. On March 8th I get an email that they took $273 from my bank account. Call customer service and they said that I signed up for automatic payments so I automatically authorize being charged my total amount due. How do they get away with this??? I never authorized that much money be taken out at once and on the 8th?!?

Recently was suppose to move into a new apt. Found out it was infested and declined move in and also stopped utility service. Apparently their site glitched & nothing changed. I'm now being charged for a service I never even used. I called to get a refund and they said they needed a confirmation that it was canceled. I explained that they never emailed me one. Their response, "Sorry we can't help you". WTF!!! Never in my life have I dealt with such horrible customer service as I have in Vegas. What is wrong with people in this state. Over it!

When outage was down today Saturday 8/04/2018 at 3:55 pm, called to NV Energy to report. Their response was that outage detected and power be back 6:45 pm. At 5:26 pm they alerted me through email, to say that power in my area was restored??? We are still without power. Checked neighbors to be same. Called NV Energy again, and was told that no one had reported outage in my area, and they will now send someone out. This time their estimate for return of power to be 8:00 pm. ??? Now 6:25 pm, and home still without power for over 2 hours. Outside temp now at 106. We are elderly seniors in a condo without power to operate AC or fan. Very frustrated at NV Energy lack of serious concern for consumers' health or comfort. A few outages in this area within the last 30 days. Can the city do something about this?

NV Energy is on my speed dial as I have to call them constantly for power outages. Have lived in 8 states and never called a utility company until LV. Every year for 13 years I have had to contact them multiple times for power outages. Profits for years have gone to management and shareholders while inspection of cables has been ignored. Now I am looking at months of power outages while they fix what they have been ignoring. There is no excuse, only the explanation that NV Energy has no concerns for their customers. Their concerns are centered on profit. YES ON QUESTION #3 November 2018. If I could give negative points on their review, I certainly would.

I am disabled and divorced. They added my ex husband 2000 bill to my account. I can't afford to pay his bill. When I called they told Me that I was still married. I asked them what court did they verify this with and who did they speak to and she got loud and told Me to send over documents proving I'm not. I asked her for the person who put this the system and their manager and she hung up.

I have been on a monthly payment plan paying $250 regardless if it's winter or summer. I received my bill today of $381. Now mind you my AC unit has been turned off. No heat. No AC. No nothing for the past 6 months! No lie! Why is my bill this high? When I called NV Energy I was told that regardless of your payment plan they can increase that dollar amount every 6 months. Not how you do business. Money suckers! Could not tell me at all why my bill is this high. I requested a meter read a month ago and they have yet to still come to my home and I guess it's no longer just a meter read it's a "whole energy evaluation". Are you kidding me? I work during the day. Nobody is home!!! There's no reason why my bill should be this high. I was only given possibility as to why it could be high. What a joke.

I pay my bill online, website has been down for 3 days. Called customer service and was told they would call me back within 30 minutes, it's been 2 hours. Still waiting. Dropped check in mail. Lousy customer service.

I am a new resident to Nevada. I began my process of turning on power to my new residence. This company is trying to charge me for previous occupants remaining bill even though I've never even been with the company. I've sent a copy of my lease and driver's license where I just began residence here. Now that I have a pro rated move in amount I may not be able to move in until they get everything settled. Which means I'm wasting money. This is ridiculous. If there was another option for an energy company I would choose them. Very disappointed. My leasing company has never had this happen to anyone.

I live with my relatives. They own the house. Recently had solar panels installed since they were grandfathered to do so. After installing smart meter which is mandatory for having the panels and for savings on bills, well, this meter changes the thermostat temperature on its own, making it really hot. My ears have been ringing nonstop ever since. Dogs in the household are lethargic, one of my relatives is constantly tired. My relatives are elders. Eyes constantly burning. And the last bill is already higher when it suppose to save you money. It doesn't show the panel are producing enough energy to be efficient and save money like it was promised. Where is that panel energy going? I am asking WHERE CAN MY RELATIVES SIGN IN FOR THE CLASS ACTION LAWSUIT? Can anybody pls let me know? We can't find it anywhere. Thanks.

I had my air conditioning go out unexpectedly, and they have ridiculously long wait times on the phone, plus when you finally do get someone, they just put you on hold again, because they don't seem to have anyone who knows what they are doing. Had a technician call to say he was 15 minutes away, then call back to say he wasn't coming, then the customer service rep said there were no notes on my account, and now my scheduled service appointment window has passed, and I'm on hold with customer service, again. This company is really bad. But what choice is there.

NV Energy has less than 2 weeks before they send out a 10 day shut off notice. I have paid my bills on time and over the amount for years. I recently fell on hard times and got behind. I was shocked to find that if you fall behind after being 10 days late they send you a disconnect notice. I have now been late twice in a year. They tell me if I am late again 2 more times I will have to give a deposit. This after living at my house over 10 years! What does it take to build credit with this company? Today is the 28th. My bill is due on the 6th.

So, like everyone else I am hating my "Smart" thermostat. I have come to a point of common sense and realize that it is NV Energy that is pretty smart to sell us idiots this horrible device. Giving away our power to set a temperature that is comfortable and affordable was a terrible mistake. We were all promised a savings on our bill, but I do not know one person who has had a lower bill after have this device installed. Instead we all gave away our power to choose and NV Energy is laughing all the way to the bank! LETS ALL GET TOGETHER AN START A CLASS ACTION LAW SUIT! NV Energy may be a super request power... But what's right is right and there is nothing right about this!

My electricity got shut off again. Three months in a row. We paid the past due but didn't get to make another payment in the timely fashion they wanted so again they turned it off. We don't own a house. We don't have anything worth anything. We are just hard working people who get behind on bills. We do not go to government asking for handouts. Every cent NV Energy receives from us is made by hard work sweat. These jerks have no compassion for the little guy. For us we have to choose electricity or car insurance. Electricity or rent. Electricity or food. It's apparent we chose something else before NV Energy or we wouldn't be in this mess. Yes they sent us a notice but again how do you choose? Especially when you have children. We are one of millions of people who face this problem every day here in Nevada. I bet Warren Buffett doesn't care two straws about ordinary people like me. Just trying to keep the lights on.

I purchased my home with the mpowered thermostat already installed. When I log in from the mobile site I am able to see my account information, but when I click the desktop link it says my login information is not correct. Then, when I try to access my thermostat through the internet, it also says my email and login information is incorrect. I am having to adjust my thermostat every hour because thermostat will just automatically adjust the temperature from 75 degrees - all the way up to 83 degrees. And my bill seems to have tripled.

My power has been disconnected for over a month now. It was originally disconnected due to late payments under my name. My bills were not correct. I had paid for 3 deposits in one year plus the associated reconnect fees. Their office failed to show me where the deposits were applied to my bills. I've been renting 2 rooms out to help pay bills and I made an agreement with my tenant to establish power under their name and to pay the monthly bill in exchange for rent. They didn't make any payments and disappeared a week before power was to be disconnected.

We received a bill for $638.00 transferred to our account and the burden of proof has been put on us to prove it is not our bill. This mistake is NEVADA POWER ERROR or a darn poor way of doing business. We have never received a bill for this amount. We do not know what it is for other than it is for service provided to a property other than ours. We do not know the time it was incurred or by who. We have never received a phone call nor an email inquiring. We were told we had to submit numerous documents, including utility bills. Nevada Power has our utility bill(s) since 1987. They want a police report. There is no police report as we were not able to reach the police department after calling more than 6 hours (311). We did file with the national agency that handles lost and stolen documents. We filed with each of the credit reporting agencies and had a freeze put on all our accounts.

I bought a new home in October 2015 from Lennar homes which comes with a Solar Energy installed for $20k, which you have to pay for separately. NV Energy came and installed their Net Meter and SunStreet Solar came and activated it. I was there with the SunStreet guy when he turned on the breaker. My bills from NV Energy came to me very late in May and they were very high. So far from November to June the bill is over $850 and the AC was only turned on beginning of June and since it's been real cold and cool for the other months.

NV Energy installed new thermostats without my consent as the homeowner and without my knowledge. When I called about it, they said they only take a verbal authorization and if the tenant said they were the owners, that was good enough. Now the temperature is set to their settings and I can't change it. I was told since I don't have broadband in the house there is nothing that can be done since they agreed to a 3-year term. Now after 3 years, they disconnected it and sent me manual instructions to reset it. However, now it says service disabled. When I called in the very rude representative said, "You asked us to disconnect it so now it is your problem, there is nothing I can do." RIDICULOUS monopoly this company has!!!

Our meters are enclosed and cannot be read from the outside gate. However, the meter reader does not show up on the date, imprinted on the monthly statement, he makes up numbers. I have proof. I have contacted NV Energy and PUC and have not received any response. Both pay each other off, I believe. Shut down PUC. Again this month no reading of the meters. The meter reader did not show up on the day indicated on the statement.

I was one of the 17,000 solar purchasers that were deceived by NV Energy, I watch NV Energy website videos promoting the purchase of solar. They made solar look very appealing so I spent $25,000 on a solar system. Then 2 months after it was installed they changed their position saying people with solar don't pay enough to support the grid and are charged 3x's as much just to be on the grid. That would be like charging Prius owners 3x's as much for gas to support big oil cause they don't use enough gas, or like charging vegetarians a fee for no longer supporting the beef industry. I'm not even going to get into the net metering cause I'll be using all my energy during the and sell back as little as possible @ .20 cents on the dollar. But I will give them credit for buying our governor there getting 10's of 1,000's of dollars back on that investment!

I have been a steady customer for over 10 yrs. Have not seen a pink slip in 5 yrs. When I got behind before, as long as I paid within the month I was not penalized. I was 3-5 days late in the last year 3x (They say, I am only aware of 2). They charged me a $285 "deposit" in response. This was done in the 2 weeks before Christmas, and I was unable to afford this extraordinary charge at that time. Not a problem now, but I think I'll take my money and get some solar panels anyway.