NV Energy Reviews

If I could do less than a 1 I absolutely would, but I guess I'm being generous right now. These people don't give a flip about people. I have brain tumors and a seizure disorder which gets bad especially when it's hot. I'm from Texas. I'm not used to this hot so I may die seeing as how it's 100+° and there's no sign of relief. The funny thing is they expect us to when my husband's dad died to give up our life and bills and come take over there that or pay 2 sets of bills which until we get probate money from his estate so we're strapped for cash so now we are stuck in this oven, dizzy, sick. I've missed all my kid's important things he worked so hard for. I missed seeing him off to UPENN. I haven't even met my grand baby who is 6 months old and now I have to give up ac because NV Energy are a bunch of heartless people that give 0 cramps if their customers live or die and I dunno how they sleep at night....

Thanksgiving is an occasion for us to express gratitude to those who have given help and joy to others. Today the particular person I want to say: "sincere thanks" is Jacob working in NV Energy customer service department. After my 20 days out of town travel, I came back home only to find my power was off. Called NV energy to find out power cut off.

My power has been out for almost 6 hours. All the food in my fridge that I purchased 3 days ago will have to be thrown out and NV Energy lied and sent a text that the power is restored. They also do not show the outage on their map of outages on their website even though I’ve been without power for so many hours. Manipulating data to look better is very dishonest.

I would give ZERO stars if I could. First we can talk about the scripted crap response you get when you email their customer service. Second, their live chat is no longer available. Third, they won't work out a payment plan with you to save your life (or theirs), seriously, they don't care, they'll go down in flames before they help you out. You can't respond to their secure ** encrypted emails because it tells you you're sending an attachment when the attachment is theirs and what you're trying to respond to. Auto pay is kind of a joke, if you set it up it may not work, and if you ask for help they'll tell you to set it up online. Thanks Captain obvious. I didn't think of that in the first place. They do not give 2 ** about the customer, if they did they'd be willing to give people more time. Customer service is dead, prices are skyrocketing on everything, and all these people care about is that they collect. Total monopoly.

You don't get a choice when it comes to which energy company you have depending on where you live so I can't say I would ever choose NV Energy to be my energy company. I've been faithfully paying my energy bill for about 5 years with no issues, and I miss 2 payments- TWO and I end up paying almost 500 (my energy bill plus an almost 200 dollar fee) out of pocket for a "security deposit" considering the payments bounced. As any law-abiding citizen would do, I immediately paid these two missed payments the two separate times I realized I missed them. I didn't wait.

There is nothing smart about it. There is only one temp in place, and it will just drive to that temp and can not be manually override, if you don't own the account. Basically you need to preplan all the temp, and better be good with it, otherwise you need to go to the app and change real time, and make same temp all across the time line, otherwise, it jump to next target temp.

Bill total was fine as I have been monitoring my usage for a while now. When I got my last bill it was high and when I saw "deposit" for $100+ I panicked. I had already paid my deposit when I moved in. So I called and got a representative. They said I had been late more than three times in the year (when my records state otherwise). I asked for a printout of all my bills where I was late so I could see the inconsistencies myself (have yet to get them), and asked the representative to point them out on my manuscripts/account since I was speaking with him and was viewing my bill statements and payments online.

To Whom It May Concern,

I have lived in Las Vegas NV going on 20 years.. And when Covid hit in 2020 I lost 26% of my business and come Feb of 2021 I ended up in the hospital with a major GI surgery that set me back many months not to mention I came down with the flu on top of that in the end of March and me being an independent contractor I had to apply for a PPP loan just to stay afloat.. I called NV Energy and let them know I could not come up with the pay until I go back to work or my PPP loan come through and was behind 3 going on 4 months..

I had a Ecosmart thermostat installed in my Life Partner home and moved her into my home until she received proper health care before the Pandemic. This NV Energy powershift thermostat is garbage. Don't arrange for placement in your home. In winter it goes up in temperature automatically to roasting you until you turn it back down over and over again - repeatedly wasting energy and gas. In summer the air conditioning temperature goes up automatically turns on or furnace exhaust is engage and again roast you until you repeatedly turn the thermostat down several degrees below the purposely false reading on the thermostat. No way to turn the thermostat off or put it in vacation mode from remote access. I requested that the Ecosmart Thermostat be removed in April, July and October it was finally scheduled for November because of the pandemic.

I repeatedly tried to pay my NV Energy bill and was denied. Payment is Form said, “Timed out” and didn’t accept my payment. I tried this repeatedly for months. I knew I wasn’t using too much time because I have the 1 click “autocomplete” which remembers my info. THE TRICK IS YOU MUST ALLOW COOKIES TO USE NV ENERGY PAYMENTS. You can block cookies immediately after the payment.

I dislike immensely this electric company. I wish there was another power company here in the state of Nevada to do business with, then dealing with this thievery. I voted twice to break this monopoly- during our last two recent election seasons. So we the people can have options to other power sources/companies to do business with. So I log into my account to stop my service. I paid a 350.00 deposit- which that deposit is another story in dealing with this company. I could go off concerning that topic, but by then I’ve written a novel. Of course I knew they had to subtract my remaining balance, plus the amount from the new month, which left me the remaining balance of: $152.45.

Since 1986 our Church was designated as medium business. When I noticed in Oct 2019 that we had repeatedly been over charged. They asked for a month to refund us the overages. Now they say we may owe them.

I bought my house and call Nevada power. Like everyone else my 3 bills came 300 but online made a offer to pay a equal payments for 159 a months and every 6 months they will do a evaluation and if I used more power it was going to be high but if I used less it was going to lower it. I was at my house for 1 year. After 1 year I sold my house and I call to cancel and then 2 weeks later I got a bill more than 1,000 ( I will post the bill 2). I was shock. I call customer service. First of all the guy was rude telling me that's why I owe for the months I didn't paid because it was equal plan but in the statement always show how much I really used and the equal plan.

I'm on a FlexPay (prepaid) account and I've been trying to add money to it for over an hour! I keep resetting my password/username etc. You would think such a (stock) company would have a better payment system. Seems I'm not alone which makes it seem like an internal issue being controlled (considering your 24/HR. Helpline is BOGUS AS WELL!) Better not be a ploy to get in the red then try to make a come back with charging everybody late fees! Just saying.. Something is not right!

This website sucks. Unable to make payment from my cell phone or desktop. This website needs a big improvement, i trIed several times but was impossible. Always customer services is full or waiting time it's horrible.

Get a WiFi thermostat from anywhere except NV Energy. This thermostat is garbage. In winter it goes up in temperature automatically to roasting you until you turn it back down over and over again - repeatedly wasting energy and gas. In summer the air conditioning temperature goes up automatically to join "Community Events" and again roast you until you repeatedly turn the thermostat down several degrees below the purposely false reading on the thermostat.

I signed up for: Take charge of your finances with Equal Pay. "With this payment option, we'll take the cost of your average power usage from the last 12 months and divide it into equal monthly payments. Or, with Equal Pay - Summer Saver we can make those summer bills more affordable while keeping your payments through the rest of the year more manageable" and they change it. How fair is this. So they change without a warning and makes my budget all messed up. Not to mention the power outages at least once a week. We seem to lose our power, out for hours so that my home gets hot.

My gramma missed a payment last year when she was in the hospital, got it sorted out fast. But since then we've been getting shutoff notices. In March 16th of this year, we got a notice and she called, paid through NV Energy's bank [Wells Fargo or Western Union?] and then she talked to someone who said the payment went through [which I confirmed as well through the website as a balance due of $0.00 was shown and the bill confirms that as well]... And that no more notices would be sent.

DO NOT GET THE SMART THERMOSTAT (Powershift by NVEnergy)! HORRIBLE TECHNICIAN! On Friday, March 15, 2019 a technician came to install the Smart Thermostat. We live in a high rise and the technician knew NOTHING! When our Facilities Personnel came up to assist him, he went into the kitchen and did not pay attention to the process of installing the thermostat on a commercial unit.

I got a slab leak which spiked my energy and water bill up high... BIG Huge difference in the Bill. Plumber came out, fixed the leak and told me to contact NV Energy and Water Co. Usually you can submit a invoice and they may lower the charges down to what your bill would normally be....it wasn't a definite but I would at least look into it. I called the claims dept. left a detailed voice message, no return call back... Called again the next week. Had to leave another detailed message and finally right after like an hour later I get a call from a representative there who was basically rude and condescending. If I worked for NV Energy then I wouldn't have made the call, then I would know that only problems that they cause could be covered, smart ass!!

I signed up for $50 a month automatic payments to be taken out on the 15th of each month. On March 8th I get an email that they took $273 from my bank account. Call customer service and they said that I signed up for automatic payments so I automatically authorize being charged my total amount due. How do they get away with this??? I never authorized that much money be taken out at once and on the 8th?!?

Recently was suppose to move into a new apt. Found out it was infested and declined move in and also stopped utility service. Apparently their site glitched & nothing changed. I'm now being charged for a service I never even used. I called to get a refund and they said they needed a confirmation that it was canceled. I explained that they never emailed me one. Their response, "Sorry we can't help you". WTF!!! Never in my life have I dealt with such horrible customer service as I have in Vegas. What is wrong with people in this state. Over it!

When outage was down today Saturday 8/04/2018 at 3:55 pm, called to NV Energy to report. Their response was that outage detected and power be back 6:45 pm. At 5:26 pm they alerted me through email, to say that power in my area was restored??? We are still without power. Checked neighbors to be same. Called NV Energy again, and was told that no one had reported outage in my area, and they will now send someone out. This time their estimate for return of power to be 8:00 pm. ??? Now 6:25 pm, and home still without power for over 2 hours. Outside temp now at 106. We are elderly seniors in a condo without power to operate AC or fan. Very frustrated at NV Energy lack of serious concern for consumers' health or comfort. A few outages in this area within the last 30 days. Can the city do something about this?

NV Energy is on my speed dial as I have to call them constantly for power outages. Have lived in 8 states and never called a utility company until LV. Every year for 13 years I have had to contact them multiple times for power outages. Profits for years have gone to management and shareholders while inspection of cables has been ignored. Now I am looking at months of power outages while they fix what they have been ignoring. There is no excuse, only the explanation that NV Energy has no concerns for their customers. Their concerns are centered on profit. YES ON QUESTION #3 November 2018. If I could give negative points on their review, I certainly would.

I am disabled and divorced. They added my ex husband 2000 bill to my account. I can't afford to pay his bill. When I called they told Me that I was still married. I asked them what court did they verify this with and who did they speak to and she got loud and told Me to send over documents proving I'm not. I asked her for the person who put this the system and their manager and she hung up.

I have been on a monthly payment plan paying $250 regardless if it's winter or summer. I received my bill today of $381. Now mind you my AC unit has been turned off. No heat. No AC. No nothing for the past 6 months! No lie! Why is my bill this high? When I called NV Energy I was told that regardless of your payment plan they can increase that dollar amount every 6 months. Not how you do business. Money suckers! Could not tell me at all why my bill is this high. I requested a meter read a month ago and they have yet to still come to my home and I guess it's no longer just a meter read it's a "whole energy evaluation". Are you kidding me? I work during the day. Nobody is home!!! There's no reason why my bill should be this high. I was only given possibility as to why it could be high. What a joke.

I pay my bill online, website has been down for 3 days. Called customer service and was told they would call me back within 30 minutes, it's been 2 hours. Still waiting. Dropped check in mail. Lousy customer service.

I am a new resident to Nevada. I began my process of turning on power to my new residence. This company is trying to charge me for previous occupants remaining bill even though I've never even been with the company. I've sent a copy of my lease and driver's license where I just began residence here. Now that I have a pro rated move in amount I may not be able to move in until they get everything settled. Which means I'm wasting money. This is ridiculous. If there was another option for an energy company I would choose them. Very disappointed. My leasing company has never had this happen to anyone.

I live with my relatives. They own the house. Recently had solar panels installed since they were grandfathered to do so. After installing smart meter which is mandatory for having the panels and for savings on bills, well, this meter changes the thermostat temperature on its own, making it really hot. My ears have been ringing nonstop ever since. Dogs in the household are lethargic, one of my relatives is constantly tired. My relatives are elders. Eyes constantly burning. And the last bill is already higher when it suppose to save you money. It doesn't show the panel are producing enough energy to be efficient and save money like it was promised. Where is that panel energy going? I am asking WHERE CAN MY RELATIVES SIGN IN FOR THE CLASS ACTION LAWSUIT? Can anybody pls let me know? We can't find it anywhere. Thanks.