National Grid Reviews

I don’t understand how a couple months ago. My bill was $240 with 3 air conditioners in my windows. As soon as winter hits. My bill is over $700. Prices more than doubled. Total scam. National Grid is the only company in my area. They purposely change rates because they know there’s nothing people can do about it. They should be investigated. What they are doing is cruel and unfair. How are people supposed to survive? Absolutely sickening what this company is doing to people. If I could rate with zero stars I would.

My "smart" gas meter has been broken since it was installed in July 2025. The company cannot fix it. I refuse to pay estimated bills. This has been escalated to the CEO. Nothing is fixed. The most incompetent, grifting company on planet Earth. National Grid should be banned from operating in NYS.

I called NG for a tree on my property hang on their power lines. They show up to cut it down but left the large tree and across my driveway? I was better off with it hanging on their power lines. Hope there is not an emergency at my house because there is no front access. And overnight there is a foot of new snow and the plow service can’t plow.

In our last Nationalgrid bill, it shows gas usage 87 terms for billing period from October 31 to December 3, actually for November. In the gas usage history it shows Dec 24 33 terms, almost 3 times lower! Does the climate in New York changed so much in one year? As I know we are in the process of global warming. And something weird, in Jun 25 it shows 48 therms. Unbelievable, when we turn our air conditioners on, we spend gas more than in January!!! It's definitely something wrong with the meter.

National Grid collected on a balance that was included in my bankruptcy which is against the bankruptcy laws. Poor business! But fortunately I'll be able to sue them, but even during the length of time I had service with them it was overpriced and paid double of what I should have.

National Grid is a scam, the CEO makes over 7 million dollars. Yet here I am being charged almost twice as much as my usage, my supplied service was 50.64. Why am I being billed 175.49. Most of that is delivery charges. They are robbing New Yorkers left and right while lining the pockets of the ceos. Just like every other corporation in America, and what's fucked up the most is we have no choice other than to use them.

I receive 906.00 monthly from social security, my gas bill for years was 65 to 74 dollars, they made an error and removed me from EAP program, from June to November my bill went up 4 times - 74 dollars to 100.00 to 124.00 to 164.00 and now November bill is 270.12. Dave.

I wish I could give negative stars. On day 3 of waiting for an appointment window of 8 am- 12 am. That is not a typo, they provide a 16 hr window of time. We are waiting because they turned our gas off to work on their leaking gas main and never turned it back on after they fixed the main. We are a business and only use gas for heat, so we didn't catch it right away. It's been terrible, I have countless hours on hold and 48 of the last 72 hours waiting for arrivals they keep confirming. They are an atrocious excuse of an institution. Luckily for them, they control the gas so have zero obligation to their customers. I HATE NATIONAL GRID WITH ALL MY HEART.

I have lived in my home for over 49 years! Gas prices were 2 times the amount of delivery! As the years passed, delivery became almost even and then twice the amount for delivery over gas! Now in 2025 and not on the budget billing I am receiving bills for Gas $3.74 and $39.86 for delivery for a total of $43.60! I and my wife are retired and live like many others on a fixed income! My Major concern is the winter delivery charges, what billing can I expect! We keep our home at 68 degrees during the day in the winter months and 58 degrees at bed time! National Grid already notified us we are even well below the most efficient homes! What else can you do to be more frugal? While I realize prices go up, these prices have become appalling! Although I don't recommend them, they are the only game in town!

So they text me that I need to have my gas meter replaced. OK, no problem. I call to schedule and they say everything is all set. But on the day and time, nobody shows up. Which is inconvenient because it is not easy for me to work from home. I call to set up a second appointment. Same thing. Same lame excuse. "Uhh... gee, I guess it was never assigned to anyone". WTF guys. W. T. A. F? Third time. I am trying to have this done for a third time. If nobody shows up, they will have to chase me down. I mean, I'm doing you a favor by helping you to replace my meter.

Too expensive, refuse to work with its customers, doesn't care if you're elderly, disabled, or on limited monthly income. They say they can make a payment plan but that payment plan is outrageous. Example they say you need to pay say $80 plus current bill to prevent shut off. Now if you are on very limited monthly income that's impossible. And when I asked if they had any protections from being shut off and I got a very rude NO for a reply back. Now picture having to pay $80 plus a current electricity bill of almost $300 that's $380. Right upfront with NO IF ANDS OR BUTS. I'M ELDERLY, DISABLED AND ON VERY LOW LIMITED MONTHLY INCOME GETTING PAID ONCE A MONTH.

National Grid put me on paperless billing, I didn't request it, so I missed two months of payments as I'm not looking at my emails everyday, so I get a notice in mail of power termination if my bill is not paid. I paid that day with online banking and this morning I have banging on my door which wakes me up, I try to get dressed in about a minute, open the door and nobody is there, no car, truck or person, I let out my dog to investigate and next I hear a guy screaming "get away" and is running to get through my fenced in yard. These guys didn't even give me 2 minutes to answer the door before they shut the power off. "Just doing my job" they say, I'm like I been paying National Grid for 25 yrs on time and you treat me like this with 3 cars in driveway and a barking dog, you can't wait a few minutes in showing respect? They suck, one star is too much.

Twice this AM, we called about a bill disparity. After multi-min waits, the VM stopped, rings (about to be connected (we thought) and the line dropped. NG's system apparently is unable to field a large volume of calls after a holiday.

National Grid has been robbing me and my boyfriend for years, and once they finally caught the mistake after years of refusing to admit something was wrong, they now refuse to back-pay us for all the years that we've overpaid. In short, they were charging us a "non-heating rate" when they should have been billing us for a heating rate. (The non-heating rate amounts to far more money.)

National Grid has to be the worst company to have to deal with. We have built four townhouses on a lot that we already have two commercial buildings on. They are clearly marked as Commercial and then Residential for the new build in 2020. They have come out. Looked at the meters. Verified they are residential and every time that one tenants moves out and another moves in they say that the building is commercial and it takes weeks to straigthen this out. We have been on the phone in the last two days for 2.5 hours with them and they still do not have an answer or resolution for us. The call was disconnected twice today and no one calls you back. You have a bunch of people working from home offices with no resources to help them out and they just transfer you out and disconnect and you have to call back and go through the same issue again. I need help once and for all from National Grid for these accounts!

My fiance and I moved out of our apartment in Feb 2025 and we ended service with them. They wanted to charge us for that place in July 2025 when we already moved out. Trying to dispute that bill has been a headache. Why would I pay for a place I was not living at. The bill was supposed to be for 156.87. They finally sent us approval for the disputed bill but said it was a credit of 130.00 so we still owe the rest. Now I have to dispute the rest of the money. My fiance wants to just pay the rest and get it over and done with but it's the principle of the matter. This is an outrageous issue. Since we have proof of everything and where we were living at the time. This disgusts me to no end because this happens a lot to people. Awful. Awful, awful! I will never have National Grid ever again.

I have multiple outages a month and my electric bill just doubled. I didn’t know an electric company could be this bad. You can’t get anybody to talk to about a single thing. They just up your bill 30% every couple months.

I am a senior citizen and have been very concerned about the high gas bills I’ve been receiving. I live alone, yet my daughter—who lives with her family of six—pays less for gas than I do. This simply doesn’t make sense. I have tried contacting customer service, but unfortunately, I have not received any real help. I feel like I am being misled and ignored. I am requesting a full review of my account and billing history. Please explain how such high charges are being calculated for a single-person household. I would also like to know if I qualify for any senior or low-income assistance programs, which I believe I should. I look forward to your prompt and honest response. This situation is very stressful, especially for someone on a fixed income.

This company is a monopoly!!! Specializing in racketeering and extortion. If you pay your bill on time they'll raise your rates and give you a line of excuses. Whether you decide to pay monthly or the "budget plan" Remember they're the only provider available. There is no other option!!!

I recently moved out of my apartment and requested to have my service discontinued. I was informed that National Grid requires a technician to perform an in-person meter reading and that someone must be physically present during their visit. This process feels outdated and unnecessarily inconvenient. As a paying customer, I should be able to discontinue service efficiently and without being burdened by such rigid and impractical requirements.

Horrible electric and gas company. Fees and charges are upcharged way beyond all average costs. They do not work with payment plan options effectively and continue to overcharge. Service is not quick. Do not recommend using them for service.

Was shut off because of late payments and I totally understand. Called and paid but still have no power and all the food we have has gone bad. Thank you!!! That's way they are called National GREED¡¡¡!

I have never had such a strange start with a company. I rented an apartment and was told by the landlord to get National Grid to put the gas bill in my name. No problem. I did that. Almost immediately they are obsessively calling me to tell me I need an appointment for a new meter. I make an appt then that appt is canceled for no reason and the obsessive daily robocalls start again.

My gripe with National Grid are the charges that I don't believe I (we) should have to pay. The Energy Efficiency charge, which they describe as "The cost of energy efficiency program services offered by the Company." If I am paying for it, how is it offered by National Grid? I added up the charges from June 2024 to January 2025 and I paid $107.73 for this program offered by National Grid. It's a money grab for 3rd party companies that rips me (and others) off. I will never use anything they send me. I will not have them come to my house, I already try to keep my bill low and there is nothing they are going to be able to help me with, including the "free" led lightbulbs (give me a break!!). I would prefer the money in my pocket.

They’re the worst! I went food shopping for my family and I, and it was 100 degree outside, the power went out the whole night, which ruined all the food, I got two babies which were suffering so much from the heat. I still have no power while I writing this. It’s been over 6 hours now. I should get some type of money back because of their fault.

Horrible customer service. It is almost impossible to get a human on the phone and when you do get one they are even more useless than the automated responses. I sold a house and been trying to cancel services and I still keep getting charged for them. I no long own or live In the property and I have no contact to the buyers but National Grid keeps bullshitting me when it comes to canceling the services. I'm still being charged while someone else lives on the property. They will be hearing from a lawyer soon.

National Grid is the worst company to do business with of any utility provider. Predatory and deceptive business practices. The most unprofessional, bordering on abusive customer service experience ever. They're stealing from their customers using algorithms and "smart meters". Collecting debts outside of statute. If our representatives weren't already in National Grid's pocket, they'd already be out of business.

Apparently, our meter was not working since August 2024, we had been receiving estimated bills rather than actual meter readings. It was not until January that I received a letter from National Grid indicating a meter reading could not be obtained with a request for me to provide a meter reading. When I attempted to get the reading, I found the meter had no display and was not functioning.

I had a confirmed appointment to have a meter removed. Window of service 8 am to 12 noon. It was finally removed at 7:30 pm. 5 minute task. I was told lies of emergencies. No status updates even though I called several times. Night crew tech showed up and said he wasn't even given the work order until 6 pm. When he showed up, he wasn't sure what he was supposed to do. Simple work should have been scheduled first. But no.

I was a customer for 3 years but when I moved I called well ahead of time to cancel my service but they conveniently didn’t email me confirming my termination of services and then they forced me to pay the bill of electricity I wasn’t even using because I had already moved out. Awful business and super unhelpful service when you catch them in the act.