National Grid Reviews

Charging me for 7 months even after I cancelled my acc. They called me yesterday asking me to pay a balance of $500+. I said fine and complained why my electric bill coming so high, they said it was my gas. I told him I don't have access to gas in my home. That's when things got weird, they claim I never canceled where I spent a week canceling and transferring accounts with my beloved wife. And they said they have no record. They transferred my electric bill to the new address and what are they talking about? I feel betrayed and they are claiming something that it is not true. I need a lawyer and I have the means to pay for legal action as long as it takes.

I could never understand why my electric bill was always so high when I am really good about not wasting electricity, finally I studied my most recent bill, which was for the month of January, and I was shocked! For the electricity I used it was 141.22, not bad considering it was January and there are 6 people who live in my house, but my total bill was 289.73... Searched my bill and there it was, the DELIVERY SERVICES CHARGE. 148.51. It cost more just to have electricity than what I used that month. Charges that are asinine and should be illegal. I read the fine print on the back of my bill to try and understand what these separate 7 charges were. Basically from what I can understand, National Grid gets electricity from another major company and we pay those charges, so not only are we paying our electric bill, we're paying for National Grid to receive the electricity they then charge us for.

When I was married and living in a home with my children my husband up and left and not too long after electric company came and shut my electric off. Well come to find out my husband was not paying the bill so I had to move in with my mother and she had a complaint against the company. Well they investigated and asked how long I was living with her and told her that I owed a bill for my other house and she said that has nothing to do with her house that me and the kids were living with her for a while.

I had a very hard time getting the service switched over from the builder of my house in St James to my personal name due to a street change name. I have to fax my deed over 4 times because I could finally get an account number. This morning I got a knock on the door and hanging from my front door was a door tag that had the builder's corporation name and my address as well as his bill amount and a notice they were going to turn off my gas.

Having signed up successfully for online payments for National Grid both electric and gas. Electric is more money each month but gets paid. If one is missed I get an email alert. Gas a different story however. They have all the same details but if a single payment is missed for whatever reason... no email alert, no letters advising, just a Termination Notice with a fee for sending the damn letter out. Their customer service stinks. The customer quality of care is non-existent. I am fortunate enough to be able to settle the money in full; others are not unfortunately and that can be scary. Shame on them. If someone can suggest a Gas provider in Massachusetts other than National Grid (I am new to the State) please let me know. I am truly amazed by the lack of competition/comparison companies in this business.

Last month I had a credit on my account of $413. After paying my budgeted amount of $90 and a heap payment of $374 and a bill of $134 I should have a lot more than $376 credit at the end of this month. $413 + 90 = $503. $503 + $374 = 877. $877 - $134 = $743. Not $376! I looked close. It said accumulated actual charges of over $400s! I called. They explained that they were going to lower my budget plan to $58 next month. I said "give me the money back." They said if they did that they have to cancel my budget plan. So now if next month's actual charges are a lot I will have no credit and no way to pay any more. Isn't this illegal? They should only be allowed to charge for actual usage!

I recently moved into National Grid territory into an apartment. The appliances all use electric, but there is a gas line running to the heat. The apartment is warm without having to turn on the heat - in fact it has never been on and no gas has been used. My bill is $0.00 for supply and $21 for delivery!! How can there be a delivery charge for something that was never delivered? Customer service insists that there's nothing they can do. If I cancel the gas service the $21 will be billed to the building itself which will likely leave me in violation of my tenant agreement. It must be nice to have a business licensed to charge arbitrary amounts for...NOTHING. Typically if someone charges for a service that isn't delivered, it's called fraud. Not in this case.

Scheduling an appointment is a joke. They are supposed to send a text and email to confirm appointment. That doesn't happen so you need to call several times to make certain that you are on their schedule. They give you a 4 or 6 hour window and then do not adhere to it. I have had 3 "appointments in the last 3 months" each time they were extremely late (over 3 hours) and 1 time didn't even show up, later saying they were there but no one was home. I live in a private house, had all the shades up, the front and back doors open and my kids jumping on the couch... I was home. Technicians used to be very knowledgeable and punctual, things have changed dramatically. I will not be paying for this "service" again!

I received my first after-meter reading and full bill from National Grid (Greed) in Central NY. I was shocked at the price and even more shocked that my supply use of electricity and gas was only about $52; however, just the TRANSMISSION charges were DOUBLE the supply costs for each electric and gas. I do believe last time I had a power/gas utility provider, the transmission costs were fractions or half of the supply. I'm waiting for my next utility bill to decide if I will keep them fully.

To turn on meter, the first date available is 13 days in November. They came to turn on the meter for a tenant next door (their door and our door is literally 2 feet away and meter is 12 inches away) but refused to turn on the gas meter. Says it's better to come back another day because they have too many appointments. So, wouldn't it be better to get this job done quickly so they can lessen their workload and service more customer? Also, the time slot is from 8 am to 12 midnight. Asked my building super if they come late, can he open the room to open the meter? His reply, of course NOT!! What company asks businesses to stay open till midnight for an appt.?

My electric was shut off without any notice because someone supposedly called to have the electric switched into their name on September 15th. Yet I have an active account for 3 years at the same address yet National Grid does not feel the need to check with me with a phone call or a letter. I go online every month look at what is due and pay it no questions asked. When I call the company to get this fixed they tell me I have to wait until Monday to get this fixed. 4 days later I advise them I have kids and animals at home and this needs to be fixed today. I ask for a manager and told I will get a call back in 24 hours. So here we sit in a dark home in the first snow storm waiting. I have never heard of such absurd issues going on. Do they believe in privacy policies or care about families???

Here I sit. At 2 a.m. in the dark. With 5 percent phone battery. But, I still HAVE to make sure this company is cited. In fact, I feel I may SUE. The monopoly referred to as NATIONAL GREED, cut off my electricity at about 2 p.m. today AFTER I had left for a 1 to 10 pm shift a half hour away. I got a call at work from my TEN year old that he and my 12 and 16 year old were home, but the electricity was OFF. I called NATIONAL GREED and after being transferred around for 20 minutes they informed me that it was THEIR mistake (I already knew this! As I had just paid my bill!). The woman assured me it would be switched back on by 10 pm. I was NOT able to leave my job and was growing increasingly worried by the hour. Finally, by 9 pm I asked to leave work, and they were not happy.

We got on in December 2015. The budget plan was applied for automatic phone # but it did not go thru so we called the following month and two months after that they send an old bill stating that it will be added to the current so we tried to make an arrangement but all they would do is demand all of the back bill and upset the matter so we stopped communications and left it alone. They waited a whooping 3 to four months to shut it off then never gave a 3 day notice knowing the low income status would make the household eligible for emergency funds and HEAP. They have been so disrespectful and rude!

I have a question. How much lead time is a homeowner entitled to with regard to major scheduled disruption and destruction of their property for scheduled work, NOT EMERGENCY WORK. We received a card in the mail postmarked 9-20-2016 with work to commence in 9-19-2016. When I called on 9-21-2016 National Grid insisted they were not here, not digging, not doing any work at all. Perhaps it was the Department of Public Works, call the Town Clerk. I did. After 14 seconds she had an answer for me. National Grid is installing a new gas line all the way down the street.

I pay my bill probably 2 wks late due to 2 wk pay periods. Even though I always pay the bill, I ALWAYS end up with a balance. That CAN'T be possible. I'm being overcharged every month.

National Grid continues to take between 12-18 days to process a check payment. I believe this is so they can increase their profit by charging 50.00 interest on a 3000.00 bill. After 1/2 hour on phone their resolution is to go to their website and pay the bill. I operate 3 businesses and own 6 commercial properties. I do not have time to go to a website to pay a bill. It's arrogant of them to think I would. If there was another choice for electricity I'm sure thy would have a different attitude. Some of my properties use NYSEG and I have no issues with them or any of my other 65 vendors.

Hi. I would just like to inform you that I've encountered nothing but rude employees from your company during the 3 years of my obligated service with your company. Every time I call for explanation of my bill, I'm met with the most unprofessional behavior. Including but not limited to talking over the customer, failing a one call resolution, yelling at me and never solving my billing questions. My bills keep rising no matter how much I pay with no change in activity on my end and nobody can explain why they've went from $50-70 to $130-170!!! I am using no more electricity than last year. And thus happened BEFORE summer started. No air-conditioners no extra fans. I'm perplexed at the lack of true customer service your company offers to its customers. I didn't even receive a bill my first 3 months because I didn't fax them my lease agreement to prove I live there. Why the ** would I be calling to pay a bill where I don't live.

Paid my bill on Thursday and had a reconnect order on Friday and they never showed up and I can't get a hold of anyone on the weekends, so now my child and I are in a hotel room until Monday!!! Worst company ever!!!

It's deplorable that after waiting on my porch for the service man to hear they came by and no one was home, and to add insult to injury, on a work day there is no one available until 24 later tomorrow 26 August 2016. It could not be done on the 24 August because allegedly the paperwork had not been fill, yet they push paperless. So much for efficiency. Very disappointing.

Moved into a new home in 2015 and with the chaos Of moving and all the craziness, I didn't realize that I wasn't getting electric bill. Got a call from national greed about my account, I told them That I wasn't getting a bill and it was a bill 3 months worth, so made arrangements, I continue to ask why I was getting a bill. They Couldn't understand why I wasn't getting a bill now this went on for quite sometimes. Meanwhile I would call and find out how come I wasn't getting a bill.

I am writing out of sheer frustration regarding the negligence of your company concerning a gas line installation at my home at the above-referenced address. Apparently, due to the aged gas lines in my neighborhood, National Grid contracted with Asplundh Construction Company, to install new lines. On Tuesday, 03/01/2016 an Asplundh crew under the direction of Nick ** replaced the existing low pressure gas line on my property. Almost immediately upon conclusion of this work my wife and I noticed strange sounds emanating from the waste pipes in our house which culminated with a total back-up of the system on Sunday, 03/13/16.

I called in to pay my bill, sent to automated system. It told me my total on acct was 29.98 (this was my 2nd bill at new apartment, no previous balance). Gave my info and it asked "do you want to pay full amount of 29.98". Said 'yes'. It then said "processing your payment for 405. Do you approve?". 'NO'. "Thank you for your transaction. It has now been processed".

I work nights and as such I am not getting to sleep until around 7 am in the morning. I explained this to workmen and most of them were great about it and stated they were willing to work around my time schedule coming to sort my gas meter in the afternoon (this is following new pipes that have been upgraded in the whole street and all gas meters have to be relocated outside the home). A NASTY workman came to sort it asking me to open the side door to my home and I explained I have lots of things stored there (suffering with C.O.P.D. it would have took me about an hour to remove the heavy boxes and tools etc) so I informed him, that he could gain access through my kitchen instead (all they needed to do was remove the gas meter and then block the existing pipework).

Being disabled with a rare disorder that affects many things from organs to going paralyzed and my breathing to being able to control my core temp as well as having severe asthma... Im unable to work anymore. Getting SSD that is far less than my rent, not counting my water bill, garbage bill, phone bill, car insurance, gas for car (for medical) plus $300.00 for medicines a month and household needs etc etc... I hardly use electric. My bill is usually about $47.00 for electric and $6.00 for gas. I need electric for breathing my machine and a medically needed air conditioner in which I was able to get a letter from my dr in order to keep my electric going.

We had the worst storm I have seen in 50 years of living in upstate NY. Lots of trees, poles and power lines down. Our power was restored in about 16 hours, the National Grid crews were amazing. These guys worked from 1am until late afternoon on the 4th of July weekend, thank you! Also, I could track progress on the National Grid website, power back on as predicted. Amazing how quickly power was restored.

On June 18, 2016 I made a payment online from my bank account to pay my National Grid gas bill. On the next bill I was charged 10 dollars for a returned payment. The representative stated the bank would not pay them. I called the bank and there was no return. I asked the representative for the routing number and bank account number that the automated system used to process the information. The representative stated she did not have this information and that after the transaction it was erased. It is obvious that the automated system made an error and the information I provided was scanned wrong. Still I am expected to pay 10 dollars.

Have an issue with billing and am being told only a supervisor can correct it. They took my name and number 3 times and it's been over a month and still no return call.

When we first moved into our apartment, we had problems getting the power turned on. Apparently the previous tenant left a huge, unpaid bill. We jumped through the hoops to prove we were who we were and then had no issues for 8 months. Pay our bill on auto-pay every month, no issues with service. Until today. They turned our power off with absolutely no notice. When we called, we were told that the previous tenant still had not paid their bill and that's why the power was turned off. Barring that this made absolutely no sense whatsoever, we asked why we didn't receive any notice in the mail. They replied that they had sent the notice to the customer at their current address.

National Grid put in a new gas meter without notifying anyone. We only found out after we realized there was not gas. Went to check the gas meter and noticed there was a lock on it. Call them right away to find out why. At first they said there shouldn't be a lock there. After they check they said someone called because there was a gas leak. We asked why didn't they notify anyone if there was a gas leak? They lady said she doesn't know. It's not her job to know that.

National Grid switched our meters while we were gone. We received no mail or phone call stating they would do so. Because we were not at home, our gas was never re-turned on. We were initially worried that we had unpaid bills, but when we found out that it was on their side, we requested that they come and turn on gas ASAP. They basically gave us a window covering the entire workday. Being both professionals, we of course could not dedicate a whole day to wait around. The next day available involved a 6-hour window. For something that was on National Grid's end, the fact they had no desire to fix the problem they created is truly frustrating. Lousy company and if they were not a monopoly, I would request for other competition in the area.

Here's one for the books: I paid my National Grid electric bill a few days early using their phone service and my checking account. Did my online banking this am and learned Natl Grid deducted the funds TWICE, which made my checking balance go negative and my Natl Grid balance overpaid. I checked the confirmation email - the transaction was confirmed as a one time payment. Called the bank - they were great and told me to contact Natl Grid. Called Natl Grid, and they were HORRIBLE and blamed me for a payment error I never made. Still sorting this out. Meantime, I filed a complaint with RIPUC because Natl Grid took money from my account without authorization, which is FRAUD. Are there any class actions suits filed? If so, sign me up!

My bills have been running roughly $20-$50 a month since last July. This month I receive a bill for $610 and my usage has not changed. I've called and the customer service people can't help so I'm waiting for a supervisor to call me back. Does anyone have advice for me on how to handle this?

So this afternoon when l pulled into my driveway a National Grid van was parked in front of my home. The driver clearly saw me and when l exited my vehicle he pulled away. On my door was a collection notice. It was only when l decided to start cooking dinner that my gas was not turning on the stove. So my husband saw a "lock" on the meter. As l reread the note that was left it only states a collection notice that they were here to collect a payment NOT to shut me off.

If I could rate you a zero, I would. My mother was sitting without electricity for 24 hours! With a medical emergency! No technicians even took the service order until 11:30 today! Horrible.

I have been a good paying customer to NIMO for 30 years. In April 2014, after a cold winter and having some catastrophic expenses, NIMO cancelled my $323 monthly budget plan because I was 3 weeks late. I called them during this time period and asked for 5 additional days until I received my disability funds. The CS Rep said, "I'm sorry, I can't help you. You need to speak to collections", and transferred me to collections.

Service was interrupted due to falling behind on the bill. Balance was about $1500.00. I called to pay balance and have service reconnected. First time I called the representative said I need to pay the whole balance in order to get my service back. I didn't have the whole amount. I called back again and another representative said all I need was 50% of the bill. Now I'm confused?? At 7:21am the next day I paid about 70% of the bill. They told me because I called early my service would be reconnected by noontime. I called back at 5pm wondering why NG hasn't arrived?? They told me the work order was in and tech would be out but could not tell me what time he would arrive. I missed a day's work waiting on NG so my kids won't freeze! So they finally arrived at 9:30pm. All I could say was wow!

Well it seem that National Grid has proven true the old adage "If you let business police themselves they will rob you blind". Looking at my bills before and after the installation of my Solar panels I see an increase of my bill from an average of $230.00 to $330.00 and the their meter reading going higher, though we have cut back on our use of electric equipment. This is the same thing that happened when the State first changed the working conditions from an electric Company to an electric provider with the state removing the control on setting prices so the consumer would not be hijacked by the power companies with more ways of charging you. The meter was replaced to "Upgrade" them to be more precise but in reality we saw an increase in electric use that would have taken one and a half of my home to use. Is anyone else seeing this? Please let us know.

BOTH myself & my mom have reported this problem a few times over the last few days. Still no one has came or assisted in any way. Still no National Grid... When I checked update it said no report of power outage for that address so I put in the info again... They better show up... I'm getting pissed. Wet laundry in washer since Friday, can't use stove, washer, dryer, heat. My room pretty much nothing...

I noticed on my bill that the delivery charges was more than double the cost of the actual cost of the gas. When I called NG their response was, "It is what it is. We don't make any money of the cost of the gas so we make it up with the delivery charges." It is ludicrous that this company can get away with such things.

I always pay my bill in full and ahead of time, by a week or so. National Grid needs to have their IT people do little work. Even though the bill was paid in full as per their billing, they still send another billing email 5 days before payment due date, which in this case was 4 business days after electronic payment was made. They must know that they can program the computer to acknowledge the payment immediately and stop the email from being generated and potentially confusing a busy person that may not recall the payment being made and pay it twice.

It had been a habit with Brooklyn Union Gas to turn off my service while I was on vacation. I requested the same of National Grid which they did. They sent no bills to me. In fact, they sent no bills for one year. Suddenly, I get a bill for more than $2,000.00. I don't have $2,000.00 to pay for their errors. Now I am paying in another way because I have no heat on these very cold days. Is there a solution or a better company to deal with?

So, the National Grid is currently installing gas lines on our street, which only 2 rich neighbors want. Anyway... Of course with installing gas lines involves digging up the street to install lines. So here's what I've been seeing so far of these idiots. 4 days to mark the road and dig up a spot in my lawn. Their trucks are idling half the day, plus half of these idiots are sitting in said trucks half the day. They went a little spray paint crazy and got some on my fence, lucky I still have some touch-up paint. Anyway, the guys who are actually working are cussing up a storm with every sentence. Completely unnecessary, and there's a school bus stop in front of our house and while they were filling in the hideous trench they made the guy in the John Deere bobcat was cussing at the bus driver for stopping behind him. Said words, "What the **, go around me idiot." The dumb ass didn't realize there's a bus stop. Serious? Calm down you're getting overpaid to do ** work.

Natural gas has been leaking into the air from a connection on the street for over a year directly in front of my mailbox. The fumes fill my front yard preventing any enjoyment of the property including my dog not being able to use her yard. Called National Grid 3x emergency number over the past year and technicians say "its safe and low level". Will be put at the bottom of a long list of repairs. Where is their accountability? I'm sure they have ample staff to install new service, but my nausea and headaches are getting too much. National Grid representative says "calls are not saved and there is no manager to leave a message or communicate with". No accountability or way to be heard.

They are rude and unreliable. Was told service would be initiated on the day we called. Waited all day, no one showed or called. When I called customer service, the rude woman said "well you have until 12 midnight for the serviceman to turn the meter on". Waited all day, they never showed again. It's now going into 48 hrs, And when you call, they give the same story. It's horrible service.

I'm not even past due, but cannot stand paying this company. They make me sick and whoever works for them, should be embarrassed. Like seriously, don't go out in public because no one wants to look at you. They are greedy, rude and treat people like ** because we have NO choice but to pay these **. I wish somehow they'd get shut down and their workers would all rot... "Here with you, here for you my **." Money hungry, that's what it's all about.

Hello! I told National Grid from before Thanksgiving in November that I was moving December 1st. I lived at this place for 2 years. The place was drafty, no insulations whatsoever. I had a high gas bill they told me to sign up for payment arrangements. I did. Made 2 payments. The third was a day late because of a holiday. They still got paid. Next thing they took me off the arrangement. Now I struggle to pay every month. I did the start and stop. They did not stop the old gas but refuse to transfer to my new place. It's December, cold, I have a toddler living there with my daughter. Once your child turns 1 yrs, they don't care. Now everyone is sick because we have no heat. They want $950 to transfer. Is that legal?

Our neighbors moved and rented their house. I received a final bill for my address. I called National Grid. They confirmed yes they sent me a final bill. I told them I haven't moved. The tenants gave them the wrong address. I now have a new account number because it's not up to National Grid to make sure they have correct information.

Liars and thieves. I went to cancel an auto payment within the 24-hr time frame they allow online. The rep told me it was canceled but they took my money anyway!! I already paid them cash!!! When I called to complain they stated it was my fault and told me there was nothing I could do! In addition they REFUSED to put me thru to a supervisor stating that I would get a "call back." The woman was rude and argumentative. "We don't discourage our customers from paying their bills. Besides you owe more." I see. I am on budget plan and have to pay you twice in three days??? Refused to do anything. I can call my bank, phone company, water company or credit card company and can speak to a supervisor but NIMO refuses to let me??? WHAT A BUNCH OF **!

My mother has asthma and FREQUENTLY has asthma attacks, which she uses her nebulizer for which REQUIRES ELECTRICITY. National Grid turns off our electricity for 3 days because of an overdue bill of a year ago. They said that the medical note expires every 6 months. Does asthma just disappear within 6 months? NO. National Grid is unprofessional and all they want is money. I do not recommend them whatsoever. It will be their fault if my mother has an asthma attack and can't seek treatment in time.

My electrician initiated a work order for final hook up of new service on October 9th. The engineer for NG did not show up until Friday, October 23rd. On Monday, Oct. 26th I was told by Annette ** from NG that service connection had been scheduled, but she could not say exactly when they would be out to make the connection. She suggested I call back on Tuesday the 24th to get the date they would be out. I tried calling on Tuesday, Wed & Thursday but got no response. Finally on Friday, October 30th I got through to her again, and she informed me at first that she still could not give me a definitive hook up date, then she told me they had me on the schedule for Monday the 2nd of November. Monday came and went, and no service.

How can it possibly take 5 months to connect electrical service? Well if you have a monopoly and your customers are forced to buy your service why bother treating them like humans. If anyone was given a choice no one would choose National Grid.

First call set appointment service personnel, from outside contractor showed up and said he could not do the job because he did not have the materials. No problem, he would have to push the meter back so unit would fit over it. My meter is behind a door so to close it, it need to be moved back. Was told company would call me back to reschedule. They never did. Not a big deal I called. I told customer service everything, made another appointment. Was told no problem, they should take care of it. I am a single parent since my wife passed on so I need to have someone at my house when they come. This sometimes cost me money.

Turned off gas with no prior call or warning, and no 30 day notice for $200. Home occupied by 87 year old invalid woman. Customer service was rude and derogatory and refused to give supervisor's ID numbers or transfer call. This company needs to be exposed for preying on the weak, sick, elderly, and poor.

We are at the point of poverty where it's expensive to be this broke, and we defray some of our expenses by growing our own food. National Grid sent two reps to disconnect our electricity again: a man and a woman. The man did the actual disconnection, while the woman assessed our garden, and helped herself to a bunch of our tomatoes. Then, when he was done, she motioned to him to come look at what she got, and appeared to offer him to take some, too. I hate myself because I was too dumbstruck to have the presence of mind to record it.

Like many others I requested service for new apartment, gave customer service correct information. Big mistake #1; their customer service people are arrogant, many outright blatant with stupidity. 45 days later, bill from landlord 'vacant gas fee' $50.00 twice, they paid gas. Call NG to hear unbelievable responses, telling me I never requested service, "now we check your credit, 'social security number'." Told Rep, "have security freeze, ID Theft, you cannot check it now". Rep says, "then you have a secure pin to unlock it, tell me the PIN". Horrified, tell him PIN never is shared! His response, "No service". To add insult then notified I owe $565.00 from 2012 apt; was not a tenant for time they refer to. All began this April, no will not pay their debt. Today receive 50th letter 'Disconnect of Service'. Contacted NYS utility, NG lies to them. I will never speak to their Reps again! Oh, their so called readings are false, they make it up.

A loyal customer for years, single mother raising two teens, no father and also a baby! Had financial troubles and fell behind almost a thousand! Through winter they added to that amount while I still struggled! At the break of winter they shut my power off... no heat, no running water, no showers, no flushing toilets! My two daughters and baby were forced to leave their home! They canceled my budget and my service and demanded an ending balance of almost three thousand in one lump sum asap! It has taken me the whole summer and still they refused to take payments when I had it!

Cannot reach customer service - when you do, they are rude and unhelpful. They GOUGE on their pricing and constantly raise rates. They leave downed power lines for days at a time and leave whole city blocks without power during crisis. They shut off little old men on CPAP machines, with no qualms. They tear up roads and driveways, then do substandard repairs on them. THEY SUCK, THEY SUCK, THEY SUCK.

This is the only company providing utility in our area in Long Island and these thugs on purpose don't want you to pay your bill online or on time so they can collect money on collection and keep the staff to answer phones. What these ** don't realize is that world has moved on to internet payment. They can't hold us hostage by breaking all ways for us to make automated payments so they can continue to keep big staff to receive phone calls from us. By the way it takes 30 minutes of wait time if you have to call them. These are thugs and someone needs to take a notice.

Called every month since November 2014 telling National Grid to stop sending my bill to my previous address. They have not once sent my bill to my correct address. The customer service reps have the intelligence of a rock and the rates are ridiculous. I shouldn't be paying more than my rent for electric.

I called in today to National Grid to update my financial statement to get my electric bill turned on. I told the representative that my husband no longer lived in my household, I am separated. She then asked me about his income. I didn't know why but I answered. She was throwing all these legal words at me - NY state law so I assumed it was because we were still married. She then told me I didn't qualify for the arrangement. When I got a supervisor call back he told me I could of qualified if she updated it correctly and now it can't be changed. And as long as my husband was out of the house for 30 days he did not have to be included on my financial statement. And they were not nice to me at all. I don't feel this is right. My husband left me and my 2 kids and I don't have 600-700 for a down payment. Another issue I was told two different amounts by 2 different reps.

I have called National Grid to let them know that I could not pay my bill. I had made previous payment agreements but I wasn't able to keep them due to my unemployment status and being the sole provider in my family. I was not told about any programs that could help me and I was told I would not be turned back on without some kind of payment. More than once, I was spoken to disrespectfully and I don't appreciate it. I am having a major crisis in my life now.

They charge an additional fee on debit card payments and offer an automated payment option only with your account and routing number (not via debit card), which they store in plain text. When your bill is overdue you get a call stating "You have an important message from National Grid," with no context. You have to call them back and wait on hold for half an hour to find out why they called you. Add to this three missed appointments when originally trying to set up an account, a month-long turnaround on signup, and their awful support hours.

The review was submitted at 9 pm the same day of the scheduled appointment. The technician did show up at 10:15 pm and resolved my issue. I have updated my rating to satisfied.

I got my apartment and immediately contacted National Grid to get my power turned on. They gave me a time frame from 8 am - 4 pm so I had to sleep there and wait all day for them to not show! I called multiple times to see if they were coming and they told me to wait for a call. They never showed. So I'm curious as to what will happen tomorrow when I call them? Will they still come tomorrow or will I have to reschedule with them for the third time??? I've had multiple issues with them already which I haven't mentioned and I haven't even had my power turned on yet.

I have a bill that I am unable to pay as of right now due to the fact my husband is the only one with an income at the moment so to be fair I will say that. Although a couple of weeks ago on the hottest day of the year a National Grid employee comes to my house. I was on the porch with my nephew and he told me that he was there to do a meter reading. I told him okay and he then came back to me and said and I quote "you know I'm here to shut you power off" and this was right as my 1-year-old and 3-year-old we're getting up. I asked him not to - that I had a baby and that I would make arrangements. I then told him he could not shut off the power and he told me he would call the police on me so I agreed and he shut it off.

Thank you National for disrupting my service even though I have never missed a payment. They guaranteed me they would be at my house sometime today between 9 am and 6 pm but never showed. Thank you for wasting my Saturday oh and not being able to bath. Me my wife and two year old son really do not appreciate your unprofessionalism.

My husband lost his job for 5 months and fell behind with our bills. I attempted to make payment arrangements and I thought I was good only to find out it required a signature which I would of been happy to sign but never received the paperwork. Then my service was interrupted. I spoke to 8 different people. Poor customer service, I was transferred all over the world. I asked for a supervisor 4 times and was hung up on the and was denied a supervisor, even had senior reps pretending to be a supervisor and the last time call before they closed for the night. I was told that they canceled the order at 2:30 because the breaker was on and electrician could of been electrocuted and the second work order was never assigned to a new technician so it's not until tomorrow for service to be restored.

I was a tenant in an apartment in the city I live in. When I moved into that apartment, the landlord had the electric bill transferred to my name, and I paid the bill monthly. The house sold twice while I was living in that apartment, but all the utilities remained the same. I was told I needed to move by the landlord because he needed the apartment for a family member. I moved out, and when I had settled into a new apartment, I received a bill for the last month I was in that apartment, and paid it. Then, I kept receiving bills from National Grid. The landlord even though having me move out and having family members move in, expected me to continue paying the bill, I guess. When I contacted National Grid a number of times, and explained I was no longer the tenant at that apartment, I was told it would be taken care of.

To be fair NGrid can't get negative stars, so zero stars will have to do. I called to straighten out my payment plan with National Grid. The first representative said make a payment of $212 and you can continue on your payment plan. The next day I put the payment through for $212. I called back to make sure that it was all set. Guess what? It wasn't. Now they were requiring $290 before they would even continue the payment plan. They were rude beyond belief. The call lasted 30 minutes. I told them the payment should have cleared before their deadline but you guessed it, it didn't. 25% required down on the bill before they would reinstate the payment plan. NGrid is charging way too much for the power. How are we supposed to keep giving more and more. It takes a lot to get me mad but these people are insensitive to anyone that they deal with. I wish there was a different way to get power. No options.

I was told I was sent an overpayment I made and everyone gave me the runaround and no one could tell me how long it was suppose to take and then was told that it would be put down as lost. They are very quick to shut off your service but to return an overpayment they drag their feet. It's absolutely horrible.

For the second time in two months I received an invoice from National Grid that was overbilled by about 1000%. My normal invoice in for service provided between April and May is less than $300.00. This is accounts for adjustment estimates over the winter, and is confirmed with a reading. National Grid changed my meter to a smart meter and I received an invoice for $ 1,200.00. I requested a reading and the bill was adjusted to $400.00. July I received an invoice for $724.00 when in the past two years I've averaged less than $ 70.00. Again, requested for a meter reading and took the day off work. National Grid did not come and read my meter. I lost a 2nd day of pay. The service department is horrible.

I received a letter about my past due account. It stated termination notice if not paid in full by 8-19-2015. I got a call from my son on 8/3/2015 saying that National Grid came and shut off my power. When I called to complain about not being notified, they disregarded me and the letter I had in my hand that stated shut off would be on 8-19-2015. They wouldn't turn on my power until I paid in full and said that reconnection fee would be charged and they cannot guarantee it'll be turned on the same day. I am totally disgusted with this company and I also had to leave work to go shut the main breaker and hope that my apt is safe by leaving the door open so the worker could get in to gain access to the breaker for reconnection.

My services where turned off due to lack of payment... my fault I know. After being transferred 4 time and put on hold another 3 I paid it off to a very rude and angry customer service rep. I was told it would take a max 24 hours. Nothing about turning my breaker off. I came home to a, "Sorry we missed you. Your main breaker was on" note on my door. Called National Grid, I have to wait another 24 hours. I was next door. Had they called me it would of taken me a minute to get there. I have two kids and it's summer. Have a freaking heart.

We were surprised around Christmas with a $1200.00 bill. Our gas subsidiary service advised us we had used a minimal amount and to question the charges. Service was turned off on a Friday and not restored until Monday. This is not legal in the state of New York. If this happens to you file a complaint with the Public Service Commission. That is the only way to deal with "National Greed." Gas companies in New York are under scrutiny with the recent explosions. Know your rights.

National Grid left a shut off notice on my door a week ago. Two weeks before that I paid 200 towards my bill which is past due. I am a father of 3 young children and am on disability. I can barely afford food and clothes for my children and almost every penny goes to them. So I contacted them about the notice and they inform me that I either pay $857.96 or my service will be disconnected. I had to beg and borrow to acquire the money but I did it.

I moved to a new apartment in Suffolk County, NY on June 5, 2015. I went to the Bentwood office and get my service turned on because the apartment complex told me to do so the first I moved so I don't get charge by them. National Grid did not turn on my gas till June 8. Now I have a bill from the apartment complex plus $45 service fee they charged for their service. I contacted National Grid about this over 5 times for almost a month because the bill is due on August 1. Nothing is resolve. I have to pay for their mistake and I am very upset by that. No one could explain to me why my service wasn't turned on when I requested it?

I received a termination notice for services that is actually overpaid. Incompetent customer service providing different information upon each follow up call. Have called 5 times and mailed fax to 2 different numbers. Now told again to get another document.

We usually use 15-20 themes a month -- "30" days. After having a new meter installed National Grid canceled our budget which we've had for at least 10 years in order to start anew with the new meter. I don't understand why but ok I guess. So our last bill to finish out our old budget said we had a credit of $56.00. Now for some reason the first new meter bill said we now owed $28.10 for a period of THREE DAYS to end the month. Nothing about the credit. Did we use $82.10 in gas in 3 days? For the past ten years this would of meant over four months of gas used. We only have a gas stove and a gas dryer. They gave us a runaround over the credit and after 2 hours of being on the phone it always came out to we owe, we owe, we owe. They even then started to deny the credit at all. The more this went on the more angry THEY got. Still no answer, no call backs. I can't wait for our first full month bill.

My family was gone for a week on vacation and came home to discover our power was disconnected. We never received a 72-hour notice and now they are giving us a hard time about restoring our service. Yes it's our fault because my s/o forgot to pay the bill but to have to wait for over 24 hours is ridiculous!!! I have 2 asthmatic children, one who uses a nebulizer daily, and they refused to turn on my power without a doctor's note. The doctor's office is closed and the ER will not provide me with such a note! Apparently they expect me to pull such a notice out of my rear end! So here I am with three miserable children in a house that's over 95 degrees (it's 89 outside) and pets that will die in extreme heat!

We are VERY stringent in our use of services, yet have a gargantuan bill. No calls were made before disconnecting our service. Insane red tape JUST TO FIND OUT THE MINIMUM RECONNECT FEE. Even after choking up $300, there's a 24 hour reconnect time period. There's no way this isn't a punishment for the poor. Some of us are one bad day away from being homeless, yet these guys line their pockets with the last dollars we poor have to our name. Another shining example of monopoly companies doing whatever it is they want.

I have complained to NG for 5 years about my electric meter. I have a second meter installed that I can read myself because the NG meter is impossible to read. NG repeatedly estimates the NG meter because they are unable to read it and provide an accurate measurement on my monthly bill. The usage that I read from my own meter is 1/4 of the usage estimated by NG from their meter. My bills have ranged from $500-$2000 per month with threats to shut me down when payments are not made in full. NG agrees on appointments to repair the meter that they have acknowledged is broken on two separate phone conversations, but they do not show up for the scheduled appointments to change the meter. I have complained to the BBB, but I'm not sure how to proceed now. It's impossible to work full time and deal with this company! The meter photos attached are from Feb 8, 2015 and May 2, 2015.

I was constantly told incorrect information only to be told by the supervisor ** that I was told the correct information. I was interrupted and talked over by customer service and I still don't have electricity despite being told that I would have it by noon (when I needed it yesterday). I followed the steps they gave me correctly when they were given, only to be continuously given extra steps to complete before service would start. If you can find a different electric provider, pick the one that isn't National Grid.

Since Jan. 2014 I was put on a budget plan, and National Grid was also withdrawing different amounts from my checking account, and also at the last of the year. So I changed my checking account in Jan. 2015 and that stopped the withdrawing the extra money which I couldn't afford. I hope that someone out there would help me. The National Grid Electric, and Gas Company has been ripping off their customers, and that isn't right. I'm a senior handicap woman, and they should be stopped. The rating is from 1 is bad, and 10 is good, which is bad communication.

The rates have gone up to much 30% with National Grid. I got my bill for a thousand for 2 months. I paid it. In next month they send me a bill for 650 for 1 month saying it's the actual reading and when I was working 90 hours that week to come up with the money they shut me off. It was freezing. I had my elderly mother was staying with me from Las Vegas so we had no heat, hot water and all the food she bought went bad because the fridge was off, she had been staying with me to support my sister who has cancer. I was so heart broken...

We just received a shut off notice for our electricity because we had to pay $563 but was only able to pay $550 living paycheck to paycheck and they do not want to hear it and are going to shut us off. I work in customer service and have for over 28 years. There is such a thing as being humane but not this company or these people. Why hasn't anything been done about them that is what I want to know. Also our bill is almost $2000. This is beyond ridiculous and there is no way this is correct but they do not want to hear it.

I spoke with a rep named ** to start a service for a corporate apartment. He was rude and patronizing.. I have personally set up multiple accounts with National Grid and it has never been so challenging. If National Grid wasn't the only option I had, I'd never use your services again.

I live in a two family home with my wife and father. Currently gas is a shared utility in the home, and my father manages this account. A day after my father left town, National Grid comes to turn off the utility due to late payment. The full balance was $500 dollars. Even though I was willing to pay them right then and there, they refused and disabled our service. After calling National Grid, they happily took my payment of the balance only to refuse reactivation of the service until they hear from the account holder. The only explanation I received from them, other than inane policy explanations, is that "They have no way of knowing if the account holder wants the service re-enabled", and that "They cannot work on this account without express permission from the account holder".

Where to begin? Yesterday I came home to a notice on my door that my power was shut off for non payment. I had made arrangements with NG with payments. I used the internet to pay my bill, only to find out I was a day or two late with my payment. So they turned off my power. I called them and their explanation was I was no longer able to be on the payment plan, so they shut me off for that reason. There was nothing I could do other than pay the past due amount or call DSS. The past due amount was 1000.00. WHO HAS THAT AMOUNT TO PAY WHEN YOU ARE ON THE BUDGET PLAN OR PAYMENT PLAN? DSS was closed plus we don't qualify for any assistance.

I have tried to speak to a National Grid customer service representative many times about my insane bill. $500 because they only read the meter once in a while seems very arbitrary and makes me feel like they are charging whatever they want. I feel like I'm paying for a made up number. I've also called with questions about meter reading. Every single time the phone conversation escalates because the customer service representative interrupts and badgers me into a fight. They have no concept of what customer service is. For example, I just spoke to a young lady at 10:47 am, her last name was **. She kept interrupting me, to tell me that I was interrupting her. She kept saying, "Can I finished? Are you done complaining now?"

I received a termination notice last month and paid the balance. A month later on April 30th I received a second notice stating my service will be shut off April 27. I called to explain there's nothing past due. But I would gladly pay the current due Monday. I only wanted to make sure service wasn't terminated. Neither person was civil or would fix the problem. They told me I better pay the bill ASAP if I don't want to lose service. I find National Grid to have the same quality service as Comcast.

My gas was turned off on the 25th. I made the payment. Called early. Was told they couldn't come to the next day. The 26th I called them 5 times to what time they said. It's an all day appointment on the 26th. The last call I did to them was 6:50 pm. Was told that I was next. It's 9:45 pm and nothing. Told them I have a child and still nothing. No hot water and no gas. I'm a customer for 30 years. The bill was only 400. It's a scam. They shut you down so you have to give a deposit.

Moved to an apartment in Brooklyn August 2014. When setting up accounts (con ed, time warner) was not told I needed a separate national grid acct. April 2015 they turn off my gas and only call to notify me after. I received no mail, phone calls or any other kind of notification that I needed an account. When I set up my account they tell me no one can come turn my gas back on for four days. Even though they left my building not two minutes before I made the call. Scheduled a time window 6-10 that Tuesday. Called the next day to confirm and found that they put down a 12-4 window instead- which I had to change. Incompetent customer service and terrible communication. Tried setting up an online acct once I got my bill and didn't even have the required customer code. They only seem to operate when normal people are at work.

So recently I had moved out of my apartment with my now ex. I paid my final bill of 68.74$ (we were on the budget plan). The bill was then switched over to my name. The other day I got this lovely notice stating I owe national grid $909.16 for the month of March!!! And of course they are all on vacation. This is outrageous and I will not be made to look like a dumbass. If they think I am going to pay, they can think again. How do they think this is acceptable? How can they possibly sleep at night knowing they are scamming millions of innocent customers? I will find an alternate way to get electric and they will no longer receive my business. I am disgusted and will hire an attorney if I need to! Shame on you national GREED!!!

I was looking at my bill. 1150.00. Never had a bill so high. They're sending you shut off notices and repeatedly calling your cell leaving mess which is harassment. They think that they're the only bill you have. They caused this mess for many consumers. Something needs to be done against them. Our government needs to stop this price gouging against the consumers. It's hard to survive now without National Grid making things worse.

I'm so upset about my power bill. The last 4 months almost has equaled 2 months rent. National Grid has totally taken advantage of this. I would like to know why National Grid waited till winter to throw this at their customers, 33% wow at the time when heat was needed the most, I live in a small one bedroom apartment running only one thermostat and my bill was 360.00 dollars. When I called I was told the the natural gas supply was in greater demand so electric cost went up, gas in all forms is at a all time low but National Grid's customers has paid the cost.

National Grid has been overcharging me for the electric usage. I'm the only one living in my house and I leave home at 8 o clock am and I get back at 9 pm. My electric bill used to be around $280 a month and for the last 6 months I've been getting a bill for $700. This is called ABUSE. I only have a fridge that is connected. :(

National Grid is Horrible! Their Customer Service is Rude and Nasty! I have NEVER, EVER had a problem with the companies before National Grid. I am on the Budget Billing as I am living on a fixed income. My monthly balanced budget billing amount has been $165.00 a month. I always drive to the Payment Center in Melville, New York and pay in cash.

Got a call from the collection dept of national grid saying that I owe them $492.53. This is from my previous address of ** in Marlborough. They claim that the bill they sent me in Feb $409.79 was an estimate and because of all of the snow they just got around to reading the meter and that I owe an ADDITIONAL $492.53. I paid a bill on Jan 16 for $321.45. I paid a bill on February 11 $409.89 and I cancelled my service at the address on March 9 and they sent me a FINAL bill in the amount of $290.71 which I paid on 3/19. They never sent me a bill for this. I spoke to ** at 877 464 2705 – Collections. He was unsure of the total but and I kept asking why there was an ADDITIONAL $492.53. I asked him to send me a bill. He said it was for Feb. I need someone to intervene and call them for a straight answer. It just doesn't sound right. Over $800.00 for one month of service??

National Grid dug a hole next to my foundation, exposing a hole in the foundation. The representative from National Grid told me that as soon as he is done, a crew that is behind them will come and reseal the hole they dug. It has been three months and after many calls that I made, they told me that it needs to be 60 degrees before they can fix the cement that they dug up. They lied when they told me that it will be immediately fixed, and left me with an exposed hole in my foundation all through the winter. And I have had leak into basement.

The way they treat their customers is criminal!!! They allow bills to get to an outrageous amount and then don't want to hear it when it comes to helping a person out. My ex wife was supposed to be paying the utilities and said she was doing so, I had no reason not to believe her because they were still on. I did not find out she was not paying until they came out and shut me off. When I called and they said the bill was almost $7000, imagine my disbelief that they would allow it to get that high for a residential service. I spent almost a year without gas INCLUDING a brutal winter and I have gas heat.

Much like other complaints. Claimed they couldn't read the meter for eight months...(no fence, no dog, meter located just to left of front stoop). Suddenly hit with $700.00 plus bill - every month they have an issue & sent notice - even when it's their mistake... Deplorable!!!!

I switched electric suppliers a month ago and just received my 2 National Grid bills and found a huge fee on both called Standard Adjustment. It appears customers are locked in some sort of contract with NG and if you switch they get to charge you the higher rate. Not right since I didn't sign a contract. Thinking of getting a class action again, NG or the new supplier who didn't mention this possibility.

Live in this house since 1978. They cannot find my gas meter to read it, but PSEG can find my electric meter and read it!

Received letter from National Greed that my account was turned over to a collection agency and I have 10 days to pay $3.01, otherwise it will be added to my current bill at a different address. When I called the first customer service rep did not have a clue. When I spoke to a supervisor, one of his comments was "how do you know that we didn't call you about this payment". I never received an additional bill for $3.01, and 5 years after the fact?? I called again today, got transferred to 7 different departments. I requested a copy of my final bill and asked how they came up with me owing $3.01? We'll see what they send in the mail. An absolute JOKE.

We have been receiving bills demonstrating nearly 1/3 more kWh usage compared to this time last year when our usage has, in fact, drastically REDUCED! One adult has moved out and we literally shut off heat to the second floor as well as less light and electronics usage. When I emailed them, auto response was they would get back to me in two days... nothing. I called them and ** in customer service simply defended the "top notch AMR electronic reader" being 100% reliable and re: no response she stated, "Do you realize how many emails we receive?" Unacceptable. Writing to "Reviewing Officer, Division of Public Utilities and Carriers" and switching to North American Power. Any other suggestions???

The Massachusetts National Grid Electric winter 2015 rate hike is absolutely outrageous. The rate hike doubled the price of kwh from $0.08 to $0.16, in effect doubling my bills from last winter. The rate hike is decimating our savings. I have paid in Jan $630, Feb $750, Mar $1126. My bills have more than doubled since last year. I really don't know how people are managing this year. I'm going to be put in the poor house with these bills. I've sought out a new energy generation company but it is taking them forever to switch me over. Meanwhile I'm being absolutely beatdown by these bills. The Massachusetts politicians did nothing to combat this astronomical and damaging rate hike.

I've been a customer of National Grid for 10 years here in a new construction. I did over the years fall behind every now and then, but always got back on time. When I decided to try to save some money and switch to North American Power.... The harassing calls began. My electric was shut off once, there has been a employee of the company at my house at least once every month since. I decided to switch back and the harassment continues. I recently put myself on a budget! The bill was to be deducted from my account today (ON TIME), and they called and said if it wasn't paid, my electric would be shut off. What is going on? What's more, this is not legal. They need to do something quick. There is something wrong...... BIG TIME.

I moved late December 2014, I notified national grid of the new address and told them to shut off at my old address. Once I moved I did not receive a new bill even after several requests. I continued paying under my old account number. Without notification they shut my service off. Once I got my bill straightened out they swore they would be there to turn me on today.

This company are crooks. If everyone stopped paying their bill (power to the people!!!) would that open their damn eyes??? Greed is ignorance. Off-peak hours are at their discretion. I had a sound conservative energy plan for my family and soon as they caught on they stopped off-peak hours and over night my bill went from $150 month to $300. This is absurd and inhumane and should be against the law!!! Where's the BBB when you need them??? Oh wait they're in on the greedy scam I'm sure... Middle class is at a civil war with big monopolized corporations in America - when will people realize!!!

Owning a one-bedroom condo of about 800 square feet, I was shocked to receive last months bill for $700. Last year, highest bill seemed really high at $400.00. I called and complained but to no avail. This month I received a bill for $1100.00!!!! If the bill was for the kWh like last months, it would have been $860. But I guess that was not enough because they added a new charge called Market Price Adjustment for $277.68. Do we consumers have a right to a fair review of their practices?

I had an agreement with National grid but when I became sick my mother was to pay, make banking account was compromised so she would get the money from my account and write checks for the amount that was agreed upon. In December my mother was told by her doctor that she was looking at early stages of Alzheimer's and no checks were mailed. In finding this out I immediately contacted National grid but they did not want to speak with me to fix this situation, I don't have 10,000 to give them for a mistake they made back in 2002. HELP. DON'T KNOW WHAT TO DO.

I recently chose a new supplier that was slightly higher than National Grid but is 100% green. Two months later I get a charge of $168 on my bill. I found out that you are automatically in a 6 month contract. Because I changed two months into the contract, they were charging me 18 cents per hour for the past two months vs the 10 cents I was contracted for.

I use National Grid for gas. The only appliance in my apartment that uses gas is my oven. I only use my oven less than ten times a year. So most of my bills are for zero usage, with a minimum charge of $15 (this used to be labeled as "delivery fee" and had the terminology changed when people complained). I am sick of paying for this. I spoke to my landlord and he told me there is no electrical outlet near the stove and he didn't want to install one, hence the gas stove. I could have paid to have my entire apartment rewired in the 15 years I have been paying $180/annually for something I rarely use.

I have been a National Grid customer for 20+ years. I always pay my bills online. Recently, the interface has been unavailable on NG's part, not mine. After YEARS and YEARS of on time payment, I miss a payment due date for their system being down. Within seconds, the harassment calls begin from NG on my payment being late. Really NG? Really after you ** the public with your unnecessary and greedy rate increases? Do you give a discounted rate to your elderly grandparents who live on a fixed income for your greed? WHY do you rebuke and ** your customers of 20+ years for an interface problem on your side? SHAME on you National Grid. You are greedy and your monopoly needs broken on electrical services in New England. Your business practices are shameful and the devil. May you rot in hell for your sins on people who work hard to pay their bills!

National Grid was notified about gas leak concerns and of unusual high gas bill of $320 for a tiny studio apartment (that is basically a wall in closet). I requested a safety inspection for gas leakage (and to possible determine the high gas bill); was told I would receive a call for an inspection that never happened. I'm concerned there are still undetected damage issues due to super storm Sandy that affected the gas lines and the meters that haven't been changed. It doesn't make sense, my closet apartment has all new ENERGY STAR-compliant appliances: tankless water heater, gas stove, refrigerator, and LED lights.

I'm a customer for 30 years and never missed a payment. I'm supposed to be on a "balanced billing" plan, but I didn't receive a bill last month. They didn't send anyone to look at my meter either. I received an exorbitant bill of close to $1,000.00, with a disconnection notice. I didn't want to be disconnected, so I immediately mailed them a check. But I have been getting taped voice-mail messages from them every single day in the past week that it's very important that I should call them. But I called them numerous times and was merely waiting for long times, not being able to get through to a live person. I'm certain that by now they received my check, but today, I received another harassing, threatening letter in the mail from them.

National grid changed my meter and about a month or two I moved out of state. I rented house but took service out of my name. At this point all bills are up to date. I then receive a final bill over $1500, I called in and complained. They said that I have not had a meter reading in over a year. I told them, "You just changed my meter, you probably have the wrong readings. You DID the same thing last time you changed my meter. Plus I paid last month's bill after the meter change and nothing was said or different."

Me and my wife just received our gas bill for the month of February, was shocked to see the bill of $805.78 cent. We are going crazy right now. January bill was 195 dollar but this month. We are shocked. We are planning to file a disputes with the company. We usually put heat at 60 or 65. I can understand 300 or 325 but 805. Too much. Can't afford if they continue billing huge amount. I rather buy space heater and put one in each room.

My bill w/ the company for the past four mths. was $91 or 93 dollars. This month it is 200.00. What happened? Also, it costs almost as much to be delivered as the cost of supply. I called to speak to a live person and was unable to reach one.

My bills go up every month. They always try to blame it on Ambit. When I call to ask National Grid a question they say, "We only charge you for delivery." There are only 2 of us home (not such a big house) and not home during the day. How could we have used 250 more therms than the month before. Someone has to investigate them. They know that you can only get delivery from them so they know they can charge what they want and you can't fight them.

I only use 0.5131532 x 20 therms $10.26 is the gas used. Billed $35.14 for what service fees systems benefit charge.

After living in an apartment for months with no knowledge that our gas and electric were separate, our gas was cut off. No notification, no attempt from them to advise us to pay. We are more than willing to pay, but just truly had no idea that we had to. When I asked which name was supposed to have been billed the response was ‘We didn't have a name for the account. So we didn't know who to address the bill to, so we didn't send it.’ What?! It's now been 4 days. It is 10 degrees outside. No heat, no hot water, no stove, etc. We were told early Friday that they couldn't make it out until between 8am and 6pm on Sunday. Ok, not great but bearable.

Someone had electric in my son’s name that he wasn't aware of until a very long time later. The police wouldn't do anything about this, stating that it was a "civil" matter. Upon speaking with someone from National Grid, they couldn't even tell us where the bill originated from, it had been moved from meter to meter to meter, even to another building altogether with someone else's name, then back to ** . I finally got a form to dispute. This bill keep coming to me, then disappearing, then coming back again. They sent me a reply where they said I told them I lived at that address when I have NEVER lived anywhere else but the house I was literally born in at **. I am 24 years old and only have ever had one address. What am I supposed to do now, I wasn't aware that someone was using my name until after this bill from National Grid started showing up on my credit report. It would show up, then disappear, then come back again.

1/30/15 I went to pay my bill on line. The site had some issues. It cleared up and I paid the bill. Now I did not get the confirmation email and called. The greed police ask for your last 4 of your ss. I refused and the scum would not let me know if the payment went through. So I asked for a manager...HE FLAT OUT REFUSED. DAN... WANNA BE COP.... if you really want to know these people are stealing our money as the power actually belongs to the people…. sick of them.

Called National Grid for connection. They were very rude and refused me the connection and said National Grid has a right to whom they can give the connection. When I told them my neighbor on the back side of my house has it, why can't I get it - you can’t get it.

Of late National Grid have been billing us as if we are melting steel in our home. I am wondering how the meter reading is done or who does the reading if even it is done at all. I think some people at National Grid intends to drive away customers from National Grid to other suppliers that they have interest in. There is sabotage going for how can I be paying three times what I had been paying. I intend to ask my lawyer to take it up with energy commission, is it the right move?

I have had more problems with National Grid than this space allows to state. Tiny studio apt, billing for 8000.00 dollars then said they will review it then got bill for +9000.00. Customer service is terrible. They haven't a clue what they are doing. They will shut off gas even though they can't read meters, can't help you, can't be reached on weekends. They are a nightmare and it's very scary going to winter months and can't believe they get away with this - would love any good ideas to make them responsible for the hell they have caused so many.. Outrageous!!!!!!!!!!

National Grid is a terrible company with horrible customer service. It gets a one star rating on most online reviews. The rates went up astronomically. Their service is a disaster. When I smelled gas outside an apartment complex, the technician that was sent was "so qualified" she tried convincing us that we didn't know what gas smelled like. Luckily 4 other neighbors came out to remind her that they already complained the day before and NATL GRID already knew there was a pipe leaking gas in the area yet the technician went to great length to deny it even after fire dept was called.

I was paying 950$ a month with gas included. Apparently he never paid the gas bill. I tried to get a hold of him when my gas was disconnected but cannot find him. He hasn't been around to collect rent anymore either. I called National Grid to get the gas turned on in my name and was told they need two forms of i.d. faxed to them. After I did that they wanted a copy of the lease for proof that I live there. After a week of no one contacting me, I decided to call them. They told me that I'm as responsible for the bill as the landlords is because I lived there while the bill wasn't getting paid even though the lease I faxed them clearly stated gas is included. They told me that I would have to take that up with the landlords and the only purpose for the lease is for proof of how long I lived there so anything else the lease stated was irrelevant...

So, I called National Grid to see if I needed a safety inspection. The reason I did this was because they apparently believed that sending a photo copied letter without a return address was a good idea. Upon calling them, I was transferred five different times, of which I was told by the automated system ten times, because I was forced to plug in the account number that many times, that apparently the account number that has been provided to me via my bill, was not valid.

I owned an all-electric 500 sq cabin on a lake in a very rural area (far less customers to share the load). Last year it costs $60 or less to heat in the dead of winter, and less than $30 to heat/cool under normal conditions. I had a TV and fridge there. I moved the TV and fridge to a tiny (450 sq ft) all-electric rental in Massachusetts in a densely populated area, with thousands and thousands of families to share the cost of utilities. Same TV, same fridge, same heating, $140+ per month with my National Grid Monopoly+ account. National Grid is a bright shining example of the corruptness that is the United States of America.

I live in a one bedroom apartment by myself. I make sure to turn off any lights that I'm not using and I don't turn up the heat above 70. I went home for 8 days this past month of December, and my bill came out to be around $330 for the month. This is outrageous. I cannot believe that this is anywhere near a reasonable amount to pay. Can someone please explain to me why I should pay this much??

Back in early October customers were notified of a price increase of 33% would take effect around your December bill. The rate national grid usually runs anywhere from .07 to .10 per kWh. My previous bill October to November the rate increased to .1517 per kWh. The rate for November to December the rate increased to .16273 per kWh. The first increase was around 90%, the second increase was over 100%. How does national grid justify those increases? What gives them the right to literally reach in my pocket and steal from me and everyone else affected by this outrageous price gauge. Something needs to be done and some high ranking official needs to take the bull by the horns and address the problem. We are in an economy right now where we see a dramatic decrease in gas and oil prices. That allows consumers to have extra monies available to invest back into the economy. Why is national grid an exception to the rule?

Yes we all got their letter, a crying excuse to skyrocket our electric rates in MA. Well got my Dec bill with new rates $374! This for a single family 3 bed home. Unbelievable! How can they get away with this? We've even changed light bulbs and some other stuff and used 10% less electricity this December vs. last December. Something needs to be done!

My house is 90 years old and was originally 4 lots in one that were subdivided many years ago. Originally the builders tee'd my line off my neighbors and my shutoff was in her driveway. She had a leak and National Grid told us they had to abandon the existing line and run new separate lines to each house. I had no choice, it was either accept or no gas. It was no fault of mine. They run new lines to the outside of the house instead of the basement and it's an eyesore to say the least. They needed to get in the basement to remove the old meter and they did not like the way the gas pipes were run so they tagged the line and locked out the new lines leaving no meter. The lines did not leak, they have been there for 4 years perfectly fine. Initially the National Grid guy told me they would run the new meter to the water heater and hook it all back up. Then the supervisor calls me and tells me my pipes are illegal and not inspected so I need to get a plumber to run new lines into the house and I need to pay for it before they will install a meter.

I moved recently and "supposedly" had my services transferred in October. Spoke to National Grid no less than 3 times and was assured that the gas would be shut off at my old address and turned on at my new one. I continued to pay my bills automatically and for a couple months there seemed to be no problems until today when the gas was inexplicably turned off. When I went to check my meter readings online, it was a debacle of getting kicked off due to inactive time and then only upon attempting to create a new account discovering that my service address was still listed as the previous one. National Grid's website is dysfunctional and outdated, resulting in a confusing, frustrating experience with no customer satisfaction. Their customer service isn't available 24/7, only Monday through Friday (they really should be available on the weekends). Thankfully I've only been put out for cooking gas.

I just moved to Chelmsford for job. My first electric bill $970 for a 1300 Sq. foot apartment!! Me and my roommate both lower down the heat, before going to work. And we are out from 9 to 5 PM. We only use heat after we come back, around 75-80 F. I called them and they said there might be some mistake in the reading that is taken. And they’ll send someone to take a reading again this week.

My watts on average are 300 give or take in the summer months, then October starts and this is generally when I leave my heat running 24/7. My bill from 10/10-11/10 was a little over $80, the other thing that has changed for my 11/10-12/10 bill is the price per kilowatt (.08 -.18 cents). The weather is pretty much the same with maybe 4 very cold days. MY NEW BILL IS FOR $392 DOLLARS! They are insisting this is correct, that I went from 400kw to 1600+ in 1 month. They refuse to do a new meter reading, and keep saying the price doubled as if I can't do math. Clearly there is a problem here and it isn't me. Disgusted with this company and they have not heard the last from me.

What happened you ask? Well, here it is December 17, 2014 and I just received my national grid bill. I notice my bill went from $158.00 to $275.00! If my math is correct that is ~ a 90% increase. Last few months I have been informed of a 27% - 33% increase (which is absolutely unheard of). First off they lied to each and every one of us! Secondly, the month before Christmas they decide to impose this ridiculous price hike and jam it down our throats. My understanding is our beloved mass government gave the ok for national grid to impose this price hike. I CANNOT AFFORD THIS MASS AND NATIONAL GRID! How can something like this happen? I am so BS. Something has to be done. Someone stand up for our rights!

I moved into my property on Friday 5th December only to find there was no gas supply which also meant no hot water or heating. I therefore phoned National Grid on the Monday after transferring my personal items from storage over the weekend, thinking it would be a simple matter of switching the gas supply back on. An engineer was sent round within 2 hours to assess the situation and advised a mains replacement had taken place but my property had been skipped due to being vacant at the time the whole street was done. He said someone will call me the next day after taking down my details. No call was received so I enquired myself only to be told there was a six-week waiting list for new installations which my situation came under. I explained this was an emergency as I had no hot water or heating and my father aged 88 would be living here too, I was told it makes no difference it is still a six-week wait or more.

I have been trying to schedule an appointment to turn my heat on in my new apartment. I don't have any vacation days left and have already been living with no heat for a week. I have called and called and the soonest they can come in the evening is in three weeks. That is an entire month without heat in Nov/Dec. I wish I could call another company but there aren't any. The people on the phone were nasty and not helpful at all. If I had a choice I would never do business with this company.

National Grid shows up on the 5th BUSINESS day and don't connect my power, they said they would be back later or 1st thing in the morning and never did. So I called and they said they couldn't be there, call back Wednesday. So I called Wednesday and I told them to call me before going, they never did. They trespassed into my property and had my worker show them to the electrical box so they turn the power on but the gas never gets turned on because National Grid isn't smart enough to check my gas connection on my heating unit. I call National Grid back to complain about my call before going and they said they would come back. Well, they did call before going only to wake me up at 9:12 pm and all my kids. I told them they're nuts to be calling at this hour. Now they said it's gonna take 5 business days to connect. We have the public service commission but they always back the grid cause the more money the grid makes the more they make. It's a scam, and our taxes pays their salary.

I got a letter from National Grid that I needed to contact them because they intended to shut off my gas utility. I called my accountant and the account was paid in full. I called and the guy reading the meter, used an old meter number that wasn't in service for years. Now last night, the coldest one of the season, they shut off my gas. I have a home office and was scheduled to see medically compromised patients that are waiting for me to call them when the heat comes up. My stepson has rheumatoid arthritis. The Nat Grid emergency line verified that my account was pd in full and gave no reason for the shut off. We are still waiting. I will find out why and who is responsible for this.

So, NG sends me a bill for over $500 and I pay it in 2 installments. Because it said it was the bill transferred from my old apartment when I moved. Hard to believe since I never got a bill over $200 there. I just got my new bill in the mail. $60 for service and usage. But $320 for debit transfer and transfer credit. I cannot even find anything that says what those are. So, after paying them over $500 since I moved in 3 months ago, I'm supposed to pay another $400 without explaining what any of it is. And no one seems to know. I'm moving out of state where I have choices. This is insane. By the way, my gas bill through Niagara Mohawk is never over $20 a month.

I'm so sick of National Greed. Worst company ever. Something needs to be done with the way they handle business. I paid the gas bill and they come back, say they didn't receive the payment. That funny b/c I clearly see is in my bank statement. They also have the nerve to cut my gas before contacting me. I have two kids 3-yr-old and and a newborn. Thank you so much you crappy company.

My neighbor behind me has this huge tree with a limb that hangs right over power lines and into my yard. I requested that limb be cut down because the whole block would be without power if it came down. This actually did happen to me during the '06 storm, leaving me without power for about a week. Fairly large branches still come down during very windy or snowy days. Apparently the tree techs came to my house when I was not present. A note was left stating that they didn't feel the limb was a threat to the lines. Well guess what? It is only a matter of time before that limb does come down. It will take down not only the power and telephone lines, but also my back fence and my garage. Needless to say, legal action will be taken if this does occur. This is not even my tree and I should not have to deal with this.

On April 9, 2014, National Grid pulled my meter for nonpayment. I have tried since April to rectify this to no avail. It is now October and cold and without lights. What am I to do?

Budget plan has shot up to being unaffordable because they "didn't charge me enough over the last 10 months". I was horrified when I opened my bill today! I have been on the budget plan since Dec '13 the 1st 3 months the bills were $65 each, next 3 months $165 each then they went to $218 for 3 months. They now have jumped to $303 a month for the next 3 months. They told me that they didn't charge me enough so now I have a total budget plan balance of $553 which they are billing me $303 x3 for... that's $909. My actual usage bill would only be $130. I don't understand how they can do that. I can't afford $303 a month. The point of a budget plan is to help over the cold months. What kind of help is that? Accumulated budget plan charges is -$1,647 accumulated actual charges $1,900. That's only a difference of $253 that is owed so how can they bill me $303 every month for the next 3 months?!

I paid my bills and due to an error, National Grid disconnected my services. 2 days into it, still don't have gas or hot water. I have 4 kids and can't cook for them or bath them. What can be done, this is not right!

Never received my check for last bill after I moved. I called and they told me that my check was not received so I wrote them another check from a different bank because I had to close my BOA account because they were going to close the branch and the nearest one was 30 miles away. They deposited my 2nd check and then they send me a letter asking me for another $10 as penalty because my first check was received by them and they tried to deposit that one too. There was no way to talk to them because the customer representative talked over me and I then called her a ** and hanged up. Now they want me to pay an additional $10 because some idiot deposited the first check I sent a month before after they already deposited my 2nd check. They treat customers who pay their bills faithfully like **!

Recently I paid my bill with a customer service rep from financial services in national grid. She missed a number in my checking account and the payment was denied. A week later I called national grid and made a minimal payment on my account. The representative or myself had no knowledge of the missed payment. As a result of high heating expenses I have a high balance that through a payment agreement I was chipping away at. Two days went by and I received a message from collections. The rep stated that I owed nothing at this time when I called back. 3 days later national grid shut off my power. Customer service discovered the mistake that had occurred on their part but financial services said it didn't matter and I had to pay the outstanding amount. Me and my kids are left without power. One of the reps from financial services actually got on and made a joke of it entertaining his co-workers.

After years of having budget plan bills that were set at $30, which WAS actually higher than usage, I suddenly got a bill that was over $650. When I called customer service I was told that was correct and if I didn't pay it, service be shut down.

I called on Monday about making an appointment to have the gas turned on at my house. I had to call back 4 different times to finally get an answer about the appointment, that allow was frustrating and aggravating. I had missed a blocked number today, Wednesday, and when I went to listen to the message I could not understand or hear anything the technician said, which made me worried because I did not know when they would be coming. I called the customer service number to see if they could get in contact with the technician or at least tell me when they would be arriving to my home. The man on the phone literally responded, "Oh well, you shouldn't have missed that call, if you miss a call again, we won't come". So I asked if there was anyway to get in contact with the technician to let them know someone is at the house waiting for them. Again his response, "No, we don't do that". So I asked to speak with a manager or supervisor, his answer was "No, you missed the call oh well". He was so rude, and unhelpful. I am utterly disgusted with the customer service, and very disappointed I was treated so badly.

My power was shut off for non payment of $155.00!!! I was two days late, I made the payment and the Representative told me that it's going to take up to 5 days to turn my power back on. Now I have an infant on a breathing machine, and two young school age (6, 5) in my house. National grid is the worse business ever!! I hope they go bankrupt... If there was another power company I'd switch in a heart beat...

I received a letter in the mail the other day that said that I owed $2,300 for cooking gas. This was for an apt not a restaurant. So I called the collection Agency who told me that I lived at an address from 2006 to 2014 (let’s call this address 1). I did live at the address they were speaking of for about 3 years. I explained to the collection agency that I don't live there - I live at the place in which they sent me the collection notice (address 2). They told me that I need to provide them with proof... I asked if a driver’s license would be ok? They said “Well what we really need from you is bank statements for the past 8 years.” I informed them no you are not getting that - it’s none of your business about my bank statements (hey maybe I paid at a check cashing place in cash). They then told me that I need to provide them with 8 years’ worth of leases (I don't lease anymore). Then they wanted my tax returns. They also told me to go to the police to fill out a report. For what I said? They said well someone is using your social and name and I needed to rectify this… (FOR THEIR MISTAKE??) Well the police looked at me like I was mentally challenged because they nor I knew what I was doing there. What I want to know is if this is true WHY DID THEY NOT SHUT ME OFF???? They are Scammers.

What a TERRIBLE company with an atrocious business model. Without any warning, you are expected to pick up the phone at ANY TIME within 8 AM-4PM and be at your house, have the means to get into the basement of the apartment complex/house that you reside in. They call twice within a small time frame (15 min) and if you don't pick up (because you are probably, oh, WORKING) or you can't get them into your basement, you have to reschedule. Most likely for the next day or even NEXT WEEK like I have to do because they don't do weekends. They refuse to come back the same day which is ridiculous because it's completely their fault for not being able to schedule something in advance. How inconvenient, unacceptable, and flat out INEFFICIENT in this day and age.

When we started to establish our summer home in north NY, we found it is National Grid to serve the power instead of niaragamohawk electric. So my hearing daughter called for us. They have no office in the area... only use the phones. I called them by video phone with interpreter. They won't accept me as they would take my husband or distant daughter only that's weird. Well they accept me now. We thought they start working with us but it wasn't. Other time they said we had to find electrician and put wires underground before national grid will put a pole and meter. We found an electrician that he will do. Now they changed the service and planned to send us the forms. We have no electric power here so they sent the forms to my daughter's printer so she will bring them here. But she didn't receive them yet. Huh! We waited and waited since last June. Is national grid very slow service?

My wife's father had run up huge gas bills using her SSN and never paid anything. So National Grid had the RI Public Utilities Commission combine her debt into my account. Her father died in Jan 2013 and had been disable for several years prior so there was no way to get the money from him to pay the Gas company. So they took her amount owed and combined it with mine (over $4,000) and forced us onto a payment plan with threats of disconnections if we didn't stay on the plan. We work our butts off just to keep the gas on and the amount barely shrinks. What upsets me the most is that the RIPUC which is supposed to be for consumer protection has saddled us with an illegal debt which is draining our account slowly and steadily.

Now that they can't raise the electric delivery fee for a change, NG is now socking us with a high Gas delivery fee. I used $2.37 worth of Gas supply last month and was charged 45.00 for delivery. NG always finds away to make a small bill bigger than it should be and the PSC should be ashamed they have let this delivery gouging by NG go on. It's time the PSC step up to the plate and do what their paid to do, represent the consumer and not National Grid!

National Grid expects you to pay all the money to turn on your lights. I had the budget and I didn't have all the money to pay so now they're making pay all that money back, how the hell can I? I got two kids living in an apartment pay rent and I only make 8 dollars an hour, they want me to pay 2,000 dollars to turn my lights back on. My daughter's on a breathing machine I don't have lights at all. I mean come on, they could help you out but they don't care about nobody but themselves and they charge too much. Someone needs to do something about them.

I am completely fed up with National Grid and their monopoly ways. About 2 weeks ago they shut my power off for none payment when I had scheduled the payment on their website. I immediately called and paid the bill again over the phone to have the power turned back on.

National Grid shut off my gas before the date they threatened to. I am an elderly woman on disability. I was sent a notice that I would be shut off on or after the 4th of the month. On the 31 st of the prior month, they shut me off without warning which I was told they have to do. I have a Medical Protection in place, I was deprived of the opportunity to call in and make arrangements which I was waiting for the 1st to do.

National Grid is the worst company I have ever dealt with. In the winter, my bills were ranging from $150-$180. Now this is summer and my bill is still coming over $100. I was recently laid off and trying to pay my bills and they weren't accepting my bills online through my bank account. Now they are charging me an atrocious amount because they cut off my service. I have two children of the ages 5 and 6. My 5-year-old son has asthma and they don't care, not one bit. They think regular people have $500 to pull out their pockets at any given time? Nobody is happy to do that. We work our behinds to pay everything from rent, light, cable and phone. They don't overcharge us. Why does the damn gas company think they are allowed to overcharge because they are the only gas provider? Well, they can think again. I'm turning my little apartment all electric. Gas controls your stove, your hot water and your heat right? Wrong. I'm buying an electric stove. I'm buying a tankless shower head water heater for my shower. And I'll buy heaters for winter. I'm done with paying a company who has no courtesy and heart. I advise us all to do the same. Leave National Grid hanging, like they have all left us hanging at one point in time.

Does anyone know where I send paperwork for a small claims court lawsuit to National Grid? Their negligence and incompetence is outrageous and I've had enough.

I've spent over a week trying to pay my gas bill, but their website (which is beyond atrocious) keeps saying that the network connection is disconnected. I've used multiple locations/browser, but to no avail. I tried using different methods on their website to even view the bill, but I get the same frustrating message each time. When I called the phone number listed on my bill for Customer Service (617.469.2300), I received a message that the number is no longer in service and to please use the 800 number.

I have asthma. Been trying to pay on my bill. I called National Grid up to see if I can make a postdated payment for the 16th and they are refusing. They told me I have to pay $107 now or I will be shut off anytime. I need my fans on to prevent an asthma attack. What can I do?

Gas was disconnected due to a mistake on our part but we immediately paid the balance on the same day. I was told to have my phone with me as they will call within 24 hrs. (even after midnight) to gain access to check pilot lights. Day #1. No one came. No calls. Day #2, 8 AM: I called again and they said they called twice the evening of Day#1 (lie) and there was no answer. I told him I have call waiting, and all missed calls or incoming calls are recorded by my phone. I had no calls from them. Customer Rep says she can only put the job through again. Day #2, 11:30 - I noticed a discrepancy on my bill and called National Grid. While talking to the Rep, I told them I was expecting them that day and if we can check the status. Rep looks it up and says the crew left the office and are in my area. Should be coming soon. Day #2, 5:30 PM, I call again to check on the status, customer rep says they are on their way.

I spoke with an agent at National Grid to terminate service at one address and start at another. The agent Danielle was rude, sadistic, and put me on hold every time I asked a question. I reported this to National Grid in email and they assured me they would look into the matter and never got back to me. Then I called again and found out this agent never stopped the service at the old address and was continuing to charge me for 2 locations. When I questioned this, they said it was a computer problem??????? They have lied to me and would not give me a credit and continued to treat me as if it were my fault. Beware, this company will steal from you any way possible and make sure to check every bill.

I live in a two-room house. From summer 2013 to this winter my bills had averaged $139-150. My highest bill was for $280.00. So boy was I in for a surprise when I opened a June 4 bill from National Grid and the total bill was $1487.06. The only itemization on this bill read: $338.00 past due (which I have paid) and a "current charge" of $1140.06. For a two-room house. It is easy for National Grid to do a little research and see that I am someone who pays my bills. I believe they are targeting working people who pay their bills, just to make a bigger profit.

I moved into a new property where there was a supply of gas. However, no supplier claimed they were supplying me. So I was referred to the National Grid. They told me that I wasn't on the system and so they couldn't help me. So I have gas supplied to my property for free!

I have been waiting to convert to gas for many months now; since I started this process aggravation is the best word to describe it. Countless hours making multiple telephone calls that did not reach anyone capable of making a decisions, to a bank's check getting lost within National Grid, a complete nightmare. I truly regret the day I decided to convert to gas. Thus, assuming this a simple process I went ahead and made many changes in my house for absolutely nothing at all! Thank you National Grid... I would not recommend anyone to do this!

They said that they could not fix or negotiate the budget. I am waiting for MD note for my granddaughter who has asthma and requires machine treatments. I told them I can afford to pay my old amount as I am a widow on a fixed income. I have not had a raise since 2007. I am upset they told me even though I paid old amount they can/will turn off service if there is more than a $50.00 balance. They did the same thing to me when I first moved here to MA and my husband was very sick. Please help.

What a racket! National Grid has been conducting business unethically and even illegally for the past two years. Contact the public utilities commission and file a complaint. That is the only way to deal with National Grid. Do not try to handle it alone. Yes you are being price gouged and overcharged! Last December we opened our bill and were shocked to be charged an extra thousand dollars for service that month. Our subsidiary gas provider claimed we were using less than a hundred dollars’ worth of gas per month and advised me to contact the public utilities commission. National Grid made excuses that my usage had been underestimated - BS.

May 27 - Set up a remote access turn on date for our gas to connect to our stove. May 28 - gas not turned on; called representative that said if the stove was not working to have Super make sure stove connected and to set up an appointment if it is not. May 29 - Super checks stove (it is fine) and we set up an appointment for June 3 (due to weekend and Memorial Day) - representative told me that the gas was turned on and but for some reason not reaching our apartment. June 3 - National Grid employee came and told us that there was nothing wrong with the gas; that there was an issue with the pipe - he wrote on our "notice" that the pipe was blocked and locked our meter.

Our power was just shut off without notice. Once National Grid was called to see what happened they claimed in order to turn our power back on they needed well over $4000. How is any working class family going to pay that? I’m looking for any class action lawsuits. If anyone knows of any please let me know. I will gladly join the fight.

My gas bill in April 2014 was $130.00. It doubled to $260.00 because they used an estimate. My meter actually read 174 in April and just yesterday it was 184 but their estimate, it was 214! Everyone should scream at them. They're ripping us off. If you shut off your gas, you would still get an estimated usage bill. I called and complained and they said gas prices went up...yea a few pennies, not doubling your bill. Because were a bunch of suckers... let's push an estimated bill to every one and make a few extra dollars! Well, National Grid we're not a bunch of suckers and if you want a fight you got one!!! My assemblyman and congressman will be hearing from me. Oh yea, News 12 and 7 on your side too.

I have an account on a rental property. It is easier to include the gas for 'cooking' since it is about $17.50/month. When the apartment sat vacant for 3 months, National Grid STILL charges the minimum of 1 unit of gas which is the same as 1 unit this apartment uses for cooking. So, even though NO gas was used, they still charge.

I wish I could give this company a 0 or even negative numbers! So I had my power shut off - totally my fault. However, getting it turned back on is a nightmare and a half! I called N. Grid asap after it was shut off to see what I could do. I was told I could pay a bulk of what I owe then pay the rest off the next month. I told the guy that I could do that the next day because I had to wait to get paid. He said it would be fine. So the next day I call only to be told "I don't know why he would tell you that. We can't do that". So now I was being told I couldn't get my power back on unless my bill was paid in full.

My average bill for the past 6 months has been around $70-$85.00 I have a 1300 sq ft home. I do not turn on the heat. The upstairs is gutted with no electric. The basement no finished. All CFLS inside and out. The only thing constantly running - the fridge. My Bill for the month of March-Apr. $274.00. 2 electricians say the meter is running very slow. National Grid sent someone out and says that is the correct reading... yet I stayed home all day and no one showed up!

My National Grid has doubled since last year 2013. My bill use to be about $175.00 monthly and since January, my bill is $300.00. There needs to be an investigation and believe I am owed a refund. This could cause me to sell my home I have had for 28 years.

I recently moved. So I just did a transfer of service. Suddenly I get notices about the past due bill. When I called & emailed Customer Service several times I was continuously told "You are all set. Just continue to make your monthly budget payment." Well, that was completely inaccurate. Now I get collection letters for the previous address amount. When I explained I was told it carries over since it was a transfer of service, all I hear back is "I'm sorry you were given wrong information." Well now I have to make payment arrangements on a past due balance plus my current budget payment that is not even due until 6/4/14.

I have been trying to work out my bills for the past 6 months. I have been unemployed and behind. I am behind on the electric bill $195.70 (the total is $254.33). Well I received a termination notice today (19th). The shut off date is 21st. I get paid on 23rd. Well I call up the collection department. Hoping and thinking that they would grant me an extended time. Boy was I wrong. The first rep told me that they do not give extended time on shut off. Proceeded to give me a history lesson on Great Britain. I could set up a payment arrangement but would have to come up with $68.00.

I have had balance billing for many years. I had my meter read by someone other than National Grid. Second person came out, said the meter by first guy was not right. Called National Grid. Suppose to send corrected bill and DID not. Got a letter and payed the amount asked for and was told that the account would be current. National Grid cancelled my balance billing and refuses to correct the bill.

We lost our gas connection on May 5. I met with the office manager and after paying an old bill, I would receive the gas within 24 hours but most likely in a few hours. I have two kids and we had no heat or hot water for days. It was very frustrating dealing with national grid. I asked to speak to a manager or supervisor, none was available so I asked for one to call me. After two days and 30 calls, no one called, no one showed up to reconnect my gas. They are the worst. The only time they said that anyone would come by was after 12 am in the middle of the night. If I had an alternative to use for my gas, I would jump ship in a New York minute. No one calls back. They don't care about you. Very unprofessional. The regulators should take a closer look at these people.

I am paying more than $200 for electricity bill which is atrocious.

Price went from 2 cents to 19 cents a kWh during peak need in this past cold winter. NO advance notice, no concern for human beings who DEPEND upon heat/electricity to live (and who simply cannot afford such a cost). Makes me sick. And it's not the fault of employees who deal with customers on the phone - however it's shameful that they must make excuses for NG. Those in charge must be seeing only spreadsheets and profits - and not real humans just like them - at the receiving end of their policies and decisions. I'd like to tell them to go ** themselves, but unfortunately I need power to live. We're all virtually enslaved.

Being awoken on Sunday the 4th April 2014!! In a residential area by a single work man cutting up the path for new gas lines! What astounded me is that fact that in the week they haven't started work till late morning or lunch time, but on a weekend a man can be early working on peoples only 2 days off!! For me I work shifts & had just done a 12 hour shift to be awoken!!! It’s not like we only get 4 hours of daylight or there isn't enough hours in a day! I’m seriously angry in that fact I’m working again today!!! Thank you very much. I shall be taking my complaint further!

I have been arguing with National Grid since October of 2013. My bills look like this - $300.00, then $600.00. $600.00, then $1200.00. $1200.00-$2270.00!! I wasn't even in the home! I was taking care of my sick mother. Was someone living in my apartment that I don't know about!!! I turn off the electricity, only to find my landlord entered my household and put the thermos on 75. Because my neighbor was cold?? Wtf!!! And they want me to do a budget plan, without even hearing my side...

Why are my bills so high? From January to March, I have given them nearly 300 dollars. I'm not even home half the time. I work two jobs. My bill in the winter average at most 50 dollars. I live in a studio so small that it could be called a room. It is just me. We cannot allow National Grid to keep doing to us whatever they like. I get my bill this month and it's back to below normal winter prices.

With this year's harsh upstate NY weather and National Grid's raise in rates I found myself having to set up a payment plan. This required me to make a down payment and then follow a structured 10 month payback. After paying the down payment, National Grid was supposed to send an agreement for me to sign. This agreement never came. After weeks go by and non-stop phone calls from their billing dept, I restarted the whole process. So again I paid a downpayment and again I didn't receive an agreement in the mail.

I don't understand is how can they get away with charging exorbitant prices. I've been a customer of National Grid for about 20 years and I've never been happy with them. I am leaving the area and one of the main reasons?? National Grid! You can't ahead with a company like this controlling such a major expense. Businesses leave the area, because of National Grid. I work a side job and they are considering moving also. Someone needs to do something. I always think back to a story I read a while back about and audit that they had and a big wig used company funds to fly his wine collection to another location, and they're regulated, right smh.

National Grid would not let me make a payment agreement for my new monthly bill of $900 because I'm already on a payment plan. So I called back to pay my balance off for my payment plan and start a new one for the MONTHLY bill of $900 and was told, "The computer won't allow you to pay off you balance". So not only did they say my service will be shut off if the full bill is not paid but now I can't even pay off my balance of my current payment plan? Something is seriously wrong with that.

I had another high bill in April for March. I was gone almost the entire month. How could this bill be so high? Their response was it's a temporary increase. It will decrease next month. I just heard this also in February. I read something on Facebook. This disabled man wrote "if you keep voting the same politicians in and we keep getting the same results who is the blame?" If they been in office a couple of terms and nothing has changed time to vote them out or shut up and pay.

First of let me say something has gone wrong since the beginning of the year since PSEG took over LIPA. For years I would receive my bill from LIPA and PSEG on the same day approx. three weeks before due date. Whenever I sent both bills out to a Hicksville address within 2 to 3 days the payments were posted. In January the National Grid bill was posted 8 days later and figured it was just a coincidence. Then in February the bill was sent out on Feb 19 but was not posted until March 4th two weeks after sending it.

My ex-wife, who is disabled, and on a fixed income, her electrical bill doubled to $400 for March 2014. This is an outrage. Is it not enough that the rates are high as it is, and with the Robert Moses Power Project drawing power from the Niagara River with its turbines in her own back yard. She needed the Red Cross to help pay her bill which was, actually higher than her mortgage. Between her electrical bill and heating oil bills, they both exceed her disability payment for the month! When is this going to stop! If it weren't for charities such as the Red Cross, and HEAP, she would have no heat or electricity because it has become far too expensive for most people. When is the Gov. going to wake up and stop these criminal utility organizations from raping the American public? They reap billions and this justifies rates increases!

After over 10 years of fairly seamless e-billing, they issued a new bill two days before the last bill was due, showing the previous bill's amount due as unpaid (it had been paid and verified as paid by my bank). When called, their answer was "February was a short month, and it's due to the meter reading being done early". And this impact shows up in an April bill. Since when does accounting and billing period depend on when they happen to send out a meter reader? They also changed the billing period by close to two weeks with no advance notice or even a message on the bill.

Outrageous bill!! Usage is down and bill is still up over 410.00!! Why are they allowed to price gouge the citizens of the USA and yet they aren't even an American company! That bull from Shumer about no evidence of unfair pricing is crap! An independent audit might prove something different. I guess they want everyone on HEAP... and I am on my way to apply.. And I love the billing fee on top of a completely fraudulent bill! If they weren't paying 5 guys an 8 hour shift to lay not even 100 feet of cable..... maybe they wouldn't have to rob us! Greed - still a sin.

We had energy assessment audit. Our very old boiler is missing a number due to original installation. National Grid gas sponsor and company Mass Save, they both to offer resolve. MASS SAVE IS AWFUL AND THE OTHER COMPANY, THE NEXT STEP LIVING, USES UNLICENSED PEOPLE. THEY'RE ALL OUT TO ABUSE THE PUBLIC'S MONEY.

My usage went down but the bill went up.

Over the past 2 months, National Grid has been sending me bills of over three hundred dollars. I call into them because obviously there's an issue. I have inquired as to why my supply fees were over 171.00. I was told that it's winter time and due to "supply and demand", there is an increase. I said, "Of course, I understand that, but 171.00"??? And as I see it from my meter reading stats, I used less this year than last year. Yet, my bill is ridiculously high. All she stated was, "Sir, you're more than welcome to seek out other suppliers." Ohhh, that's nice... just boot me. No concerns, no care in the world, just pretty much go screw myself if I don't like it. Real nice, huh?