National Grid Reviews

Yes so today I received a phone call from a collection agency that told me I owed $60 balance on my National Grid account so I paid that. I called up National Grid. They told me that they're having me shut off owing a balance of $55 if not paid. I don't know how I can get harassing calls or calls every month about shutting off when I always like $100 for this month's bill. You people keep calling people over and over again. My bill was paid last month and I got what three or four phone calls from you people. Give me a break. If I could join a different electric company I absolutely would!!!

I pay all my bills religiously every month, but somehow National Grid always says I am late, or still owe more from last month even though the bill shows my payment. It’s so confusing I can never figure it out. When you can get someone on the phone they make you more confused and say somehow I am paying late. This is the only company I have a problem with, I truly believe they are doing something wrong but do not know what to do.

I paid my bill for electric services in full on Weds (8/3). I get home from work on Thursday to see that my service has been cut for failure to pay. I call National Grid Customer Service immediately and indicate that I paid my bill on Weds in FULL, and my service was cut on Thursday. How is this possible? Is there no check in the system to see if the bill has been paid prior to cutting service. I call and have my service reinstated after the customer service rep sees my bill has a 0 balance. I then find out that my service will be cut back in, in a 24 hour time period. 24 hours of no electricity in the middle of the summer, when I had paid my bill in full the day prior. How does this make sense?

National Grid has the worst customer service phone line. They let you waiting and waiting for more than 15 minutes. Nobody answers, and the top of that the music is awful. Most people like me only have a cellphone and we need to pay for the extra minutes we used. National Grid does not respect or value the consumer time or money. For the high cost service they charge us, they should have money to pay more people to answer the phone. National Grid is the worst company in Mass. It is not fair for us not having more alternatives for our electricity.

I accidentally cut a gas line on my property that was installed only 10 inches below the surface while planting a small shrub with a 6 in. root ball. Nat Grid people came and fixed the leak and stated at that time that I was not liable because the line was not installed properly. It must be installed at least 24 in. deep for safety reasons. Now they are saying that I owe them $2902 for the incident because I did not have a safe dig receipt. Isn't Nat Grid responsible here for putting my family's lives in danger for installing a gas line so close to the surface that explosions are more than likely to occur. Your thoughts, please?

I am outraged at the terrible service by National Grid. I am stuck with them because of the service area. If I could switch companies I would. It has been 3 days of constant phone calls and still NO service. Day 1- called to set up new service, get meter installed and service connected. After 7 redirected calls, one to all Spanish speaking person, another to customer service rep with zero volume on her phone only to be told to complete form for watts/amps/phase 1 or 3. No form sent. This is a simple 1500 sq ft mobile home in an area with pole. Guess they do not know this after multiple explanations. Day 2, multiple redirected calls only to be told that the housing inspector must approve installation. This has been done! The sticker is on the box for the meter installation! Still no response from National Grid.

Today I am mailing - for the second time - the form to get automatic withdrawal for paying bills. I will have to wait two more billing cycles for it to take effect. I already went through this in April when I told them I was changing banks. They didn't set it up like they said it would so the bills didn't get paid last month. Now I have to wait until I have a zero amount on my acct.. Today more than an hour wasted talking to computers and dimwitted people in the billing dept.. National Grid is a monopoly so they don't really give a care for their customers. Wish I could go back to candles and the woodpile for my energy.

I don't even know where to begin. I put in an electronic request upon signing my lease, which was on a Friday afternoon. I would have called but their customer service line is closed by 5 pm which in itself is absurd. Anyway I called on Monday for confirmation (closed on the weekends - also absurd) and I talk to the most unhelpful human on earth. This person called me ma'am every 4 seconds and asked if my number was correct multiple times in a row which made me feel like I was speaking to a robot.

I received a notice about 2 months ago on my door, National Grid needs to change my meter. I forgot to call back. A couple weeks later 1 received a notice 2 days in a row, but I get home at 6 pm and the hours are not convenient to call them. I came home the next day and my gas was turned off. My account is current and No notice saying they would be turning off my gas, just turned it off. I called for them to turn back on, but of course it was late and no one was answering, so I had to call back next morning at 7 am. Rep came and turned on and said they didn't know why they just turned it off on us, and they should have came back prior night to turn back on. So that was all an inconvenience, I was very upset with the situation, but what was done was done.

We bought our home in Huntington, Long Island in 1968 and have never had a problem with either or electric or gas companies. We never had a problem at all with KeySpan, which was our gas provider before National Grid of the United Kingdom bought KeySpan in 2007. After that everything went downhill. National Grid is a horrible company. The Customer Service is horrible! A few years ago I was sent a notice saying that I did not owe anything because I had overpaid. I received this notice for several months. However, to my great shock I then received a bill saying that I owed almost $2,000.00!!! This year, 2017, I have been paying $148.00 as I am on the Budget Billing plan. Then I was sent a bill April 4 for $88.00. Then I received a bill April 5 saying that $214.00 was the payment due. When I called to find out what was going on I was told that they change the rate every three months.

I received a letter in the mail that every 15 years the gas meter needs to be replaced and to call and set up an appointment to have it changed. Ok, no problem I thought. I call and the women on the phone wanted my social number because I didn't have my account number. Not the last four the whole number. After arguing with her for a few minutes, in more or less words I told her to screw. Someone called me back about a week later and apologized. So the appointment was set up.

Received a letter saying they could not read my meter. Called and was told I had to stay at home for 4 hours to let someone in. We scheduled the appt. After 3 hours I called to see if they knew when someone would be coming and was told I was not scheduled at all. Transferred to supervisor who concurred there was no one scheduled and set up visit for another day and said if I was not here I would be charged a no show fee. I wasn't credited for their no show! But then, I went out and while I was out SOMEONE FROM NATIONAL GRID CAME! When I called they said, "Ok, but you already have another appointment." When I asked who to write a complaint to, he put me on hold for 15 minutes, every few minutes getting back on the line apologizing, saying he could not find out who could help me.

First, what is this delivery charge?? It costs more than my electric usage! Because of this charge it's like I'm paying 2 bills every month. I barely use any electricity because the rate is so high! Heat on lowest possible setting and sit in the dark most of the time. Idk what else I can do to lower it! My bill has reached 3200! It's around 500 monthly with a few months even higher. I pay what I can which is never 500 so my bill is always in arrears. This is impossible how are we supposed to live like this? It's robbery! Then I make payment arrangements on April 4. 800 down 300 a month ON TOP OF my regular bill every month for 6 months! 2 weeks later I get a letter saying I defaulted on my arrangement and if I don't pay 600 now they will schedule termination! It hasn't even been a month! Wtf?!

HORRIBLE Utility Company. Not deserving of even 1 star. First of all their ONLY hours are Monday-Friday 8am-5pm. What kind of utility company doesn't provide hours on the weekend to call for help? ESPECIALLY utility companies. Even United Illuminating had Saturday Customer Service Hours. Secondly their online payment system, frankly, SUCKS. I had auto pay setup for electricity payments and all of a sudden the account just gets removed entirely from my profile. No calls from National Grid to inform me of a problem.

I am not a National Grid customer yet somehow I have been getting robotic calls on my business phone citing an account belonging to another person. This started happening a few months ago and have been increasing in number to the point where they're now leaving these messages every day. I have called them twice to get them to correct the mistake and each time I was told I needed the person's account number first. Yes, how am I going to know the account number of a total stranger? The second time I called them, they just told me to ignore the messages. One day later and I got another robotic call. They can't even be bothered to correct a phone number who doesn't even have an account with them.

My boyfriend and I moved into a new apartment this week. We called National Grid ahead of time to turn on the gas and heat. They said they could not submit this request until there was nothing "pending" on the account of the apartment we moved into. (No explanation offered on what this means, just hung up leaving us confused) even after we expressed concern we would not have utilities. There was a snow storm this weekend. We had NO HEAT OR HOT WATER. It was so incredibly cold I could not feel my hands or toes.

I could never understand why my electric bill is always so high until I realized the DELIVERY SERVICES CHARGES cost more than the electricity I use on a month. Charges that are asinine and should be illegal. I read the fine print on the back of my bill to try and understand what these separate 7 charges were. Basically from what I can understand, National Grid gets electricity from another major company and we pay those charges, so not only are we paying our electric bill, we're paying for National Grid to receive the electricity they then charge us for. This company is robbing us blind! They don't care how much they charge us people but do care enough to send an awful shut off notice if one month behind - too bad! Our government needs to step in and help us to regulate these bogus charges. I mean come one, you are literally charging me more for "supplying" me electric than I'm using!

I am disgusted and fed up with this "service." Not like we have a choice to go somewhere else anyway! TWO months ago, I paid my atrociously overpriced bill online, as usual. I notice on my bank statement that the payment of $500 went through twice. I called National Greed, who pretty much just blamed my bank. I call my bank, (who, to be fair, are no prize company either, who blamed National Grid.) It was most certainly taken out of my account by NG. They keep telling me they have no record of me paying that money twice. Well, isn't that convenient?! After DAYS of getting absolutely nowhere with any customer service, and $500 out of my account that just disappeared, I finally log into my old, CLOSED for 3 years, account. Back from when I had an old apartment. I find out that they "paid" that account with one payment, and the other payment on my current, active, and ONLY account. How in the world does that even happen?

On 2 separate occasions I have witnessed employees consuming alcohol while in company vehicles. After witnessing this activity and promptly phoning customer service to complain, I was met with what can only be described as a dismissive, condescending response by the agent I spoke with, prompting me to request a supervisor and was told that I could expect a call returned to me which I NEVER RECEIVED! This utility continues to operate on what can only be described as crooked bribery and corruption. Serious steps need to be taken by someone in the statehouse who is not influenced by such bribery. An external investigation of this company must be made to correct these serious infractions!!!

Deplorable service. If I could give them 0 stars I would. National Grid turned off our gas instead of that of our next door neighbor. We called to inform them that they turned off the gas to our second and first floor and were told a technician would be out the later that day to fix the issue. Their technician came and didn't want to identify himself, he was rude, belligerent and unhelpful. He tried to claim he was only there to turn the gas on for one floor, we kept letting him know that it was two flrs. but he would not budge or assist. When he left his tools broke our railing, he states he put in a claim but would not give us a claim number or let us know the steps. After he left we noticed the gas was on for the first floor but no running hot water.

Charging me for 7 months even after I cancelled my acc. They called me yesterday asking me to pay a balance of $500+. I said fine and complained why my electric bill coming so high, they said it was my gas. I told him I don't have access to gas in my home. That's when things got weird, they claim I never canceled where I spent a week canceling and transferring accounts with my beloved wife. And they said they have no record. They transferred my electric bill to the new address and what are they talking about? I feel betrayed and they are claiming something that it is not true. I need a lawyer and I have the means to pay for legal action as long as it takes.

I could never understand why my electric bill was always so high when I am really good about not wasting electricity, finally I studied my most recent bill, which was for the month of January, and I was shocked! For the electricity I used it was 141.22, not bad considering it was January and there are 6 people who live in my house, but my total bill was 289.73... Searched my bill and there it was, the DELIVERY SERVICES CHARGE. 148.51. It cost more just to have electricity than what I used that month. Charges that are asinine and should be illegal. I read the fine print on the back of my bill to try and understand what these separate 7 charges were. Basically from what I can understand, National Grid gets electricity from another major company and we pay those charges, so not only are we paying our electric bill, we're paying for National Grid to receive the electricity they then charge us for.

When I was married and living in a home with my children my husband up and left and not too long after electric company came and shut my electric off. Well come to find out my husband was not paying the bill so I had to move in with my mother and she had a complaint against the company. Well they investigated and asked how long I was living with her and told her that I owed a bill for my other house and she said that has nothing to do with her house that me and the kids were living with her for a while.

I had a very hard time getting the service switched over from the builder of my house in St James to my personal name due to a street change name. I have to fax my deed over 4 times because I could finally get an account number. This morning I got a knock on the door and hanging from my front door was a door tag that had the builder's corporation name and my address as well as his bill amount and a notice they were going to turn off my gas.

Having signed up successfully for online payments for National Grid both electric and gas. Electric is more money each month but gets paid. If one is missed I get an email alert. Gas a different story however. They have all the same details but if a single payment is missed for whatever reason... no email alert, no letters advising, just a Termination Notice with a fee for sending the damn letter out. Their customer service stinks. The customer quality of care is non-existent. I am fortunate enough to be able to settle the money in full; others are not unfortunately and that can be scary. Shame on them. If someone can suggest a Gas provider in Massachusetts other than National Grid (I am new to the State) please let me know. I am truly amazed by the lack of competition/comparison companies in this business.

Last month I had a credit on my account of $413. After paying my budgeted amount of $90 and a heap payment of $374 and a bill of $134 I should have a lot more than $376 credit at the end of this month. $413 + 90 = $503. $503 + $374 = 877. $877 - $134 = $743. Not $376! I looked close. It said accumulated actual charges of over $400s! I called. They explained that they were going to lower my budget plan to $58 next month. I said "give me the money back." They said if they did that they have to cancel my budget plan. So now if next month's actual charges are a lot I will have no credit and no way to pay any more. Isn't this illegal? They should only be allowed to charge for actual usage!

I recently moved into National Grid territory into an apartment. The appliances all use electric, but there is a gas line running to the heat. The apartment is warm without having to turn on the heat - in fact it has never been on and no gas has been used. My bill is $0.00 for supply and $21 for delivery!! How can there be a delivery charge for something that was never delivered? Customer service insists that there's nothing they can do. If I cancel the gas service the $21 will be billed to the building itself which will likely leave me in violation of my tenant agreement. It must be nice to have a business licensed to charge arbitrary amounts for...NOTHING. Typically if someone charges for a service that isn't delivered, it's called fraud. Not in this case.

Scheduling an appointment is a joke. They are supposed to send a text and email to confirm appointment. That doesn't happen so you need to call several times to make certain that you are on their schedule. They give you a 4 or 6 hour window and then do not adhere to it. I have had 3 "appointments in the last 3 months" each time they were extremely late (over 3 hours) and 1 time didn't even show up, later saying they were there but no one was home. I live in a private house, had all the shades up, the front and back doors open and my kids jumping on the couch... I was home. Technicians used to be very knowledgeable and punctual, things have changed dramatically. I will not be paying for this "service" again!

I received my first after-meter reading and full bill from National Grid (Greed) in Central NY. I was shocked at the price and even more shocked that my supply use of electricity and gas was only about $52; however, just the TRANSMISSION charges were DOUBLE the supply costs for each electric and gas. I do believe last time I had a power/gas utility provider, the transmission costs were fractions or half of the supply. I'm waiting for my next utility bill to decide if I will keep them fully.

To turn on meter, the first date available is 13 days in November. They came to turn on the meter for a tenant next door (their door and our door is literally 2 feet away and meter is 12 inches away) but refused to turn on the gas meter. Says it's better to come back another day because they have too many appointments. So, wouldn't it be better to get this job done quickly so they can lessen their workload and service more customer? Also, the time slot is from 8 am to 12 midnight. Asked my building super if they come late, can he open the room to open the meter? His reply, of course NOT!! What company asks businesses to stay open till midnight for an appt.?

My electric was shut off without any notice because someone supposedly called to have the electric switched into their name on September 15th. Yet I have an active account for 3 years at the same address yet National Grid does not feel the need to check with me with a phone call or a letter. I go online every month look at what is due and pay it no questions asked. When I call the company to get this fixed they tell me I have to wait until Monday to get this fixed. 4 days later I advise them I have kids and animals at home and this needs to be fixed today. I ask for a manager and told I will get a call back in 24 hours. So here we sit in a dark home in the first snow storm waiting. I have never heard of such absurd issues going on. Do they believe in privacy policies or care about families???

Here I sit. At 2 a.m. in the dark. With 5 percent phone battery. But, I still HAVE to make sure this company is cited. In fact, I feel I may SUE. The monopoly referred to as NATIONAL GREED, cut off my electricity at about 2 p.m. today AFTER I had left for a 1 to 10 pm shift a half hour away. I got a call at work from my TEN year old that he and my 12 and 16 year old were home, but the electricity was OFF. I called NATIONAL GREED and after being transferred around for 20 minutes they informed me that it was THEIR mistake (I already knew this! As I had just paid my bill!). The woman assured me it would be switched back on by 10 pm. I was NOT able to leave my job and was growing increasingly worried by the hour. Finally, by 9 pm I asked to leave work, and they were not happy.

We got on in December 2015. The budget plan was applied for automatic phone # but it did not go thru so we called the following month and two months after that they send an old bill stating that it will be added to the current so we tried to make an arrangement but all they would do is demand all of the back bill and upset the matter so we stopped communications and left it alone. They waited a whooping 3 to four months to shut it off then never gave a 3 day notice knowing the low income status would make the household eligible for emergency funds and HEAP. They have been so disrespectful and rude!

I have a question. How much lead time is a homeowner entitled to with regard to major scheduled disruption and destruction of their property for scheduled work, NOT EMERGENCY WORK. We received a card in the mail postmarked 9-20-2016 with work to commence in 9-19-2016. When I called on 9-21-2016 National Grid insisted they were not here, not digging, not doing any work at all. Perhaps it was the Department of Public Works, call the Town Clerk. I did. After 14 seconds she had an answer for me. National Grid is installing a new gas line all the way down the street.

I pay my bill probably 2 wks late due to 2 wk pay periods. Even though I always pay the bill, I ALWAYS end up with a balance. That CAN'T be possible. I'm being overcharged every month.

National Grid continues to take between 12-18 days to process a check payment. I believe this is so they can increase their profit by charging 50.00 interest on a 3000.00 bill. After 1/2 hour on phone their resolution is to go to their website and pay the bill. I operate 3 businesses and own 6 commercial properties. I do not have time to go to a website to pay a bill. It's arrogant of them to think I would. If there was another choice for electricity I'm sure thy would have a different attitude. Some of my properties use NYSEG and I have no issues with them or any of my other 65 vendors.

Hi. I would just like to inform you that I've encountered nothing but rude employees from your company during the 3 years of my obligated service with your company. Every time I call for explanation of my bill, I'm met with the most unprofessional behavior. Including but not limited to talking over the customer, failing a one call resolution, yelling at me and never solving my billing questions. My bills keep rising no matter how much I pay with no change in activity on my end and nobody can explain why they've went from $50-70 to $130-170!!! I am using no more electricity than last year. And thus happened BEFORE summer started. No air-conditioners no extra fans. I'm perplexed at the lack of true customer service your company offers to its customers. I didn't even receive a bill my first 3 months because I didn't fax them my lease agreement to prove I live there. Why the ** would I be calling to pay a bill where I don't live.

Paid my bill on Thursday and had a reconnect order on Friday and they never showed up and I can't get a hold of anyone on the weekends, so now my child and I are in a hotel room until Monday!!! Worst company ever!!!

It's deplorable that after waiting on my porch for the service man to hear they came by and no one was home, and to add insult to injury, on a work day there is no one available until 24 later tomorrow 26 August 2016. It could not be done on the 24 August because allegedly the paperwork had not been fill, yet they push paperless. So much for efficiency. Very disappointing.

Moved into a new home in 2015 and with the chaos Of moving and all the craziness, I didn't realize that I wasn't getting electric bill. Got a call from national greed about my account, I told them That I wasn't getting a bill and it was a bill 3 months worth, so made arrangements, I continue to ask why I was getting a bill. They Couldn't understand why I wasn't getting a bill now this went on for quite sometimes. Meanwhile I would call and find out how come I wasn't getting a bill.

I am writing out of sheer frustration regarding the negligence of your company concerning a gas line installation at my home at the above-referenced address. Apparently, due to the aged gas lines in my neighborhood, National Grid contracted with Asplundh Construction Company, to install new lines. On Tuesday, 03/01/2016 an Asplundh crew under the direction of Nick ** replaced the existing low pressure gas line on my property. Almost immediately upon conclusion of this work my wife and I noticed strange sounds emanating from the waste pipes in our house which culminated with a total back-up of the system on Sunday, 03/13/16.

I called in to pay my bill, sent to automated system. It told me my total on acct was 29.98 (this was my 2nd bill at new apartment, no previous balance). Gave my info and it asked "do you want to pay full amount of 29.98". Said 'yes'. It then said "processing your payment for 405. Do you approve?". 'NO'. "Thank you for your transaction. It has now been processed".

I work nights and as such I am not getting to sleep until around 7 am in the morning. I explained this to workmen and most of them were great about it and stated they were willing to work around my time schedule coming to sort my gas meter in the afternoon (this is following new pipes that have been upgraded in the whole street and all gas meters have to be relocated outside the home). A NASTY workman came to sort it asking me to open the side door to my home and I explained I have lots of things stored there (suffering with C.O.P.D. it would have took me about an hour to remove the heavy boxes and tools etc) so I informed him, that he could gain access through my kitchen instead (all they needed to do was remove the gas meter and then block the existing pipework).

Being disabled with a rare disorder that affects many things from organs to going paralyzed and my breathing to being able to control my core temp as well as having severe asthma... Im unable to work anymore. Getting SSD that is far less than my rent, not counting my water bill, garbage bill, phone bill, car insurance, gas for car (for medical) plus $300.00 for medicines a month and household needs etc etc... I hardly use electric. My bill is usually about $47.00 for electric and $6.00 for gas. I need electric for breathing my machine and a medically needed air conditioner in which I was able to get a letter from my dr in order to keep my electric going.

We had the worst storm I have seen in 50 years of living in upstate NY. Lots of trees, poles and power lines down. Our power was restored in about 16 hours, the National Grid crews were amazing. These guys worked from 1am until late afternoon on the 4th of July weekend, thank you! Also, I could track progress on the National Grid website, power back on as predicted. Amazing how quickly power was restored.

On June 18, 2016 I made a payment online from my bank account to pay my National Grid gas bill. On the next bill I was charged 10 dollars for a returned payment. The representative stated the bank would not pay them. I called the bank and there was no return. I asked the representative for the routing number and bank account number that the automated system used to process the information. The representative stated she did not have this information and that after the transaction it was erased. It is obvious that the automated system made an error and the information I provided was scanned wrong. Still I am expected to pay 10 dollars.

Have an issue with billing and am being told only a supervisor can correct it. They took my name and number 3 times and it's been over a month and still no return call.

When we first moved into our apartment, we had problems getting the power turned on. Apparently the previous tenant left a huge, unpaid bill. We jumped through the hoops to prove we were who we were and then had no issues for 8 months. Pay our bill on auto-pay every month, no issues with service. Until today. They turned our power off with absolutely no notice. When we called, we were told that the previous tenant still had not paid their bill and that's why the power was turned off. Barring that this made absolutely no sense whatsoever, we asked why we didn't receive any notice in the mail. They replied that they had sent the notice to the customer at their current address.

National Grid put in a new gas meter without notifying anyone. We only found out after we realized there was not gas. Went to check the gas meter and noticed there was a lock on it. Call them right away to find out why. At first they said there shouldn't be a lock there. After they check they said someone called because there was a gas leak. We asked why didn't they notify anyone if there was a gas leak? They lady said she doesn't know. It's not her job to know that.

National Grid switched our meters while we were gone. We received no mail or phone call stating they would do so. Because we were not at home, our gas was never re-turned on. We were initially worried that we had unpaid bills, but when we found out that it was on their side, we requested that they come and turn on gas ASAP. They basically gave us a window covering the entire workday. Being both professionals, we of course could not dedicate a whole day to wait around. The next day available involved a 6-hour window. For something that was on National Grid's end, the fact they had no desire to fix the problem they created is truly frustrating. Lousy company and if they were not a monopoly, I would request for other competition in the area.

Here's one for the books: I paid my National Grid electric bill a few days early using their phone service and my checking account. Did my online banking this am and learned Natl Grid deducted the funds TWICE, which made my checking balance go negative and my Natl Grid balance overpaid. I checked the confirmation email - the transaction was confirmed as a one time payment. Called the bank - they were great and told me to contact Natl Grid. Called Natl Grid, and they were HORRIBLE and blamed me for a payment error I never made. Still sorting this out. Meantime, I filed a complaint with RIPUC because Natl Grid took money from my account without authorization, which is FRAUD. Are there any class actions suits filed? If so, sign me up!

My bills have been running roughly $20-$50 a month since last July. This month I receive a bill for $610 and my usage has not changed. I've called and the customer service people can't help so I'm waiting for a supervisor to call me back. Does anyone have advice for me on how to handle this?

So this afternoon when l pulled into my driveway a National Grid van was parked in front of my home. The driver clearly saw me and when l exited my vehicle he pulled away. On my door was a collection notice. It was only when l decided to start cooking dinner that my gas was not turning on the stove. So my husband saw a "lock" on the meter. As l reread the note that was left it only states a collection notice that they were here to collect a payment NOT to shut me off.

If I could rate you a zero, I would. My mother was sitting without electricity for 24 hours! With a medical emergency! No technicians even took the service order until 11:30 today! Horrible.

I have been a good paying customer to NIMO for 30 years. In April 2014, after a cold winter and having some catastrophic expenses, NIMO cancelled my $323 monthly budget plan because I was 3 weeks late. I called them during this time period and asked for 5 additional days until I received my disability funds. The CS Rep said, "I'm sorry, I can't help you. You need to speak to collections", and transferred me to collections.

Service was interrupted due to falling behind on the bill. Balance was about $1500.00. I called to pay balance and have service reconnected. First time I called the representative said I need to pay the whole balance in order to get my service back. I didn't have the whole amount. I called back again and another representative said all I need was 50% of the bill. Now I'm confused?? At 7:21am the next day I paid about 70% of the bill. They told me because I called early my service would be reconnected by noontime. I called back at 5pm wondering why NG hasn't arrived?? They told me the work order was in and tech would be out but could not tell me what time he would arrive. I missed a day's work waiting on NG so my kids won't freeze! So they finally arrived at 9:30pm. All I could say was wow!

Well it seem that National Grid has proven true the old adage "If you let business police themselves they will rob you blind". Looking at my bills before and after the installation of my Solar panels I see an increase of my bill from an average of $230.00 to $330.00 and the their meter reading going higher, though we have cut back on our use of electric equipment. This is the same thing that happened when the State first changed the working conditions from an electric Company to an electric provider with the state removing the control on setting prices so the consumer would not be hijacked by the power companies with more ways of charging you. The meter was replaced to "Upgrade" them to be more precise but in reality we saw an increase in electric use that would have taken one and a half of my home to use. Is anyone else seeing this? Please let us know.

BOTH myself & my mom have reported this problem a few times over the last few days. Still no one has came or assisted in any way. Still no National Grid... When I checked update it said no report of power outage for that address so I put in the info again... They better show up... I'm getting pissed. Wet laundry in washer since Friday, can't use stove, washer, dryer, heat. My room pretty much nothing...

I noticed on my bill that the delivery charges was more than double the cost of the actual cost of the gas. When I called NG their response was, "It is what it is. We don't make any money of the cost of the gas so we make it up with the delivery charges." It is ludicrous that this company can get away with such things.

I always pay my bill in full and ahead of time, by a week or so. National Grid needs to have their IT people do little work. Even though the bill was paid in full as per their billing, they still send another billing email 5 days before payment due date, which in this case was 4 business days after electronic payment was made. They must know that they can program the computer to acknowledge the payment immediately and stop the email from being generated and potentially confusing a busy person that may not recall the payment being made and pay it twice.

It had been a habit with Brooklyn Union Gas to turn off my service while I was on vacation. I requested the same of National Grid which they did. They sent no bills to me. In fact, they sent no bills for one year. Suddenly, I get a bill for more than $2,000.00. I don't have $2,000.00 to pay for their errors. Now I am paying in another way because I have no heat on these very cold days. Is there a solution or a better company to deal with?

So, the National Grid is currently installing gas lines on our street, which only 2 rich neighbors want. Anyway... Of course with installing gas lines involves digging up the street to install lines. So here's what I've been seeing so far of these idiots. 4 days to mark the road and dig up a spot in my lawn. Their trucks are idling half the day, plus half of these idiots are sitting in said trucks half the day. They went a little spray paint crazy and got some on my fence, lucky I still have some touch-up paint. Anyway, the guys who are actually working are cussing up a storm with every sentence. Completely unnecessary, and there's a school bus stop in front of our house and while they were filling in the hideous trench they made the guy in the John Deere bobcat was cussing at the bus driver for stopping behind him. Said words, "What the **, go around me idiot." The dumb ass didn't realize there's a bus stop. Serious? Calm down you're getting overpaid to do ** work.

Natural gas has been leaking into the air from a connection on the street for over a year directly in front of my mailbox. The fumes fill my front yard preventing any enjoyment of the property including my dog not being able to use her yard. Called National Grid 3x emergency number over the past year and technicians say "its safe and low level". Will be put at the bottom of a long list of repairs. Where is their accountability? I'm sure they have ample staff to install new service, but my nausea and headaches are getting too much. National Grid representative says "calls are not saved and there is no manager to leave a message or communicate with". No accountability or way to be heard.

They are rude and unreliable. Was told service would be initiated on the day we called. Waited all day, no one showed or called. When I called customer service, the rude woman said "well you have until 12 midnight for the serviceman to turn the meter on". Waited all day, they never showed again. It's now going into 48 hrs, And when you call, they give the same story. It's horrible service.

I'm not even past due, but cannot stand paying this company. They make me sick and whoever works for them, should be embarrassed. Like seriously, don't go out in public because no one wants to look at you. They are greedy, rude and treat people like ** because we have NO choice but to pay these **. I wish somehow they'd get shut down and their workers would all rot... "Here with you, here for you my **." Money hungry, that's what it's all about.

Hello! I told National Grid from before Thanksgiving in November that I was moving December 1st. I lived at this place for 2 years. The place was drafty, no insulations whatsoever. I had a high gas bill they told me to sign up for payment arrangements. I did. Made 2 payments. The third was a day late because of a holiday. They still got paid. Next thing they took me off the arrangement. Now I struggle to pay every month. I did the start and stop. They did not stop the old gas but refuse to transfer to my new place. It's December, cold, I have a toddler living there with my daughter. Once your child turns 1 yrs, they don't care. Now everyone is sick because we have no heat. They want $950 to transfer. Is that legal?

Our neighbors moved and rented their house. I received a final bill for my address. I called National Grid. They confirmed yes they sent me a final bill. I told them I haven't moved. The tenants gave them the wrong address. I now have a new account number because it's not up to National Grid to make sure they have correct information.

Liars and thieves. I went to cancel an auto payment within the 24-hr time frame they allow online. The rep told me it was canceled but they took my money anyway!! I already paid them cash!!! When I called to complain they stated it was my fault and told me there was nothing I could do! In addition they REFUSED to put me thru to a supervisor stating that I would get a "call back." The woman was rude and argumentative. "We don't discourage our customers from paying their bills. Besides you owe more." I see. I am on budget plan and have to pay you twice in three days??? Refused to do anything. I can call my bank, phone company, water company or credit card company and can speak to a supervisor but NIMO refuses to let me??? WHAT A BUNCH OF **!

My mother has asthma and FREQUENTLY has asthma attacks, which she uses her nebulizer for which REQUIRES ELECTRICITY. National Grid turns off our electricity for 3 days because of an overdue bill of a year ago. They said that the medical note expires every 6 months. Does asthma just disappear within 6 months? NO. National Grid is unprofessional and all they want is money. I do not recommend them whatsoever. It will be their fault if my mother has an asthma attack and can't seek treatment in time.

My electrician initiated a work order for final hook up of new service on October 9th. The engineer for NG did not show up until Friday, October 23rd. On Monday, Oct. 26th I was told by Annette ** from NG that service connection had been scheduled, but she could not say exactly when they would be out to make the connection. She suggested I call back on Tuesday the 24th to get the date they would be out. I tried calling on Tuesday, Wed & Thursday but got no response. Finally on Friday, October 30th I got through to her again, and she informed me at first that she still could not give me a definitive hook up date, then she told me they had me on the schedule for Monday the 2nd of November. Monday came and went, and no service.

How can it possibly take 5 months to connect electrical service? Well if you have a monopoly and your customers are forced to buy your service why bother treating them like humans. If anyone was given a choice no one would choose National Grid.

First call set appointment service personnel, from outside contractor showed up and said he could not do the job because he did not have the materials. No problem, he would have to push the meter back so unit would fit over it. My meter is behind a door so to close it, it need to be moved back. Was told company would call me back to reschedule. They never did. Not a big deal I called. I told customer service everything, made another appointment. Was told no problem, they should take care of it. I am a single parent since my wife passed on so I need to have someone at my house when they come. This sometimes cost me money.

Turned off gas with no prior call or warning, and no 30 day notice for $200. Home occupied by 87 year old invalid woman. Customer service was rude and derogatory and refused to give supervisor's ID numbers or transfer call. This company needs to be exposed for preying on the weak, sick, elderly, and poor.

We are at the point of poverty where it's expensive to be this broke, and we defray some of our expenses by growing our own food. National Grid sent two reps to disconnect our electricity again: a man and a woman. The man did the actual disconnection, while the woman assessed our garden, and helped herself to a bunch of our tomatoes. Then, when he was done, she motioned to him to come look at what she got, and appeared to offer him to take some, too. I hate myself because I was too dumbstruck to have the presence of mind to record it.

Like many others I requested service for new apartment, gave customer service correct information. Big mistake #1; their customer service people are arrogant, many outright blatant with stupidity. 45 days later, bill from landlord 'vacant gas fee' $50.00 twice, they paid gas. Call NG to hear unbelievable responses, telling me I never requested service, "now we check your credit, 'social security number'." Told Rep, "have security freeze, ID Theft, you cannot check it now". Rep says, "then you have a secure pin to unlock it, tell me the PIN". Horrified, tell him PIN never is shared! His response, "No service". To add insult then notified I owe $565.00 from 2012 apt; was not a tenant for time they refer to. All began this April, no will not pay their debt. Today receive 50th letter 'Disconnect of Service'. Contacted NYS utility, NG lies to them. I will never speak to their Reps again! Oh, their so called readings are false, they make it up.

A loyal customer for years, single mother raising two teens, no father and also a baby! Had financial troubles and fell behind almost a thousand! Through winter they added to that amount while I still struggled! At the break of winter they shut my power off... no heat, no running water, no showers, no flushing toilets! My two daughters and baby were forced to leave their home! They canceled my budget and my service and demanded an ending balance of almost three thousand in one lump sum asap! It has taken me the whole summer and still they refused to take payments when I had it!

Cannot reach customer service - when you do, they are rude and unhelpful. They GOUGE on their pricing and constantly raise rates. They leave downed power lines for days at a time and leave whole city blocks without power during crisis. They shut off little old men on CPAP machines, with no qualms. They tear up roads and driveways, then do substandard repairs on them. THEY SUCK, THEY SUCK, THEY SUCK.

This is the only company providing utility in our area in Long Island and these thugs on purpose don't want you to pay your bill online or on time so they can collect money on collection and keep the staff to answer phones. What these ** don't realize is that world has moved on to internet payment. They can't hold us hostage by breaking all ways for us to make automated payments so they can continue to keep big staff to receive phone calls from us. By the way it takes 30 minutes of wait time if you have to call them. These are thugs and someone needs to take a notice.

Called every month since November 2014 telling National Grid to stop sending my bill to my previous address. They have not once sent my bill to my correct address. The customer service reps have the intelligence of a rock and the rates are ridiculous. I shouldn't be paying more than my rent for electric.

I called in today to National Grid to update my financial statement to get my electric bill turned on. I told the representative that my husband no longer lived in my household, I am separated. She then asked me about his income. I didn't know why but I answered. She was throwing all these legal words at me - NY state law so I assumed it was because we were still married. She then told me I didn't qualify for the arrangement. When I got a supervisor call back he told me I could of qualified if she updated it correctly and now it can't be changed. And as long as my husband was out of the house for 30 days he did not have to be included on my financial statement. And they were not nice to me at all. I don't feel this is right. My husband left me and my 2 kids and I don't have 600-700 for a down payment. Another issue I was told two different amounts by 2 different reps.

I have called National Grid to let them know that I could not pay my bill. I had made previous payment agreements but I wasn't able to keep them due to my unemployment status and being the sole provider in my family. I was not told about any programs that could help me and I was told I would not be turned back on without some kind of payment. More than once, I was spoken to disrespectfully and I don't appreciate it. I am having a major crisis in my life now.

They charge an additional fee on debit card payments and offer an automated payment option only with your account and routing number (not via debit card), which they store in plain text. When your bill is overdue you get a call stating "You have an important message from National Grid," with no context. You have to call them back and wait on hold for half an hour to find out why they called you. Add to this three missed appointments when originally trying to set up an account, a month-long turnaround on signup, and their awful support hours.

The review was submitted at 9 pm the same day of the scheduled appointment. The technician did show up at 10:15 pm and resolved my issue. I have updated my rating to satisfied.

I got my apartment and immediately contacted National Grid to get my power turned on. They gave me a time frame from 8 am - 4 pm so I had to sleep there and wait all day for them to not show! I called multiple times to see if they were coming and they told me to wait for a call. They never showed. So I'm curious as to what will happen tomorrow when I call them? Will they still come tomorrow or will I have to reschedule with them for the third time??? I've had multiple issues with them already which I haven't mentioned and I haven't even had my power turned on yet.

I have a bill that I am unable to pay as of right now due to the fact my husband is the only one with an income at the moment so to be fair I will say that. Although a couple of weeks ago on the hottest day of the year a National Grid employee comes to my house. I was on the porch with my nephew and he told me that he was there to do a meter reading. I told him okay and he then came back to me and said and I quote "you know I'm here to shut you power off" and this was right as my 1-year-old and 3-year-old we're getting up. I asked him not to - that I had a baby and that I would make arrangements. I then told him he could not shut off the power and he told me he would call the police on me so I agreed and he shut it off.

Thank you National for disrupting my service even though I have never missed a payment. They guaranteed me they would be at my house sometime today between 9 am and 6 pm but never showed. Thank you for wasting my Saturday oh and not being able to bath. Me my wife and two year old son really do not appreciate your unprofessionalism.

My husband lost his job for 5 months and fell behind with our bills. I attempted to make payment arrangements and I thought I was good only to find out it required a signature which I would of been happy to sign but never received the paperwork. Then my service was interrupted. I spoke to 8 different people. Poor customer service, I was transferred all over the world. I asked for a supervisor 4 times and was hung up on the and was denied a supervisor, even had senior reps pretending to be a supervisor and the last time call before they closed for the night. I was told that they canceled the order at 2:30 because the breaker was on and electrician could of been electrocuted and the second work order was never assigned to a new technician so it's not until tomorrow for service to be restored.

I was a tenant in an apartment in the city I live in. When I moved into that apartment, the landlord had the electric bill transferred to my name, and I paid the bill monthly. The house sold twice while I was living in that apartment, but all the utilities remained the same. I was told I needed to move by the landlord because he needed the apartment for a family member. I moved out, and when I had settled into a new apartment, I received a bill for the last month I was in that apartment, and paid it. Then, I kept receiving bills from National Grid. The landlord even though having me move out and having family members move in, expected me to continue paying the bill, I guess. When I contacted National Grid a number of times, and explained I was no longer the tenant at that apartment, I was told it would be taken care of.

To be fair NGrid can't get negative stars, so zero stars will have to do. I called to straighten out my payment plan with National Grid. The first representative said make a payment of $212 and you can continue on your payment plan. The next day I put the payment through for $212. I called back to make sure that it was all set. Guess what? It wasn't. Now they were requiring $290 before they would even continue the payment plan. They were rude beyond belief. The call lasted 30 minutes. I told them the payment should have cleared before their deadline but you guessed it, it didn't. 25% required down on the bill before they would reinstate the payment plan. NGrid is charging way too much for the power. How are we supposed to keep giving more and more. It takes a lot to get me mad but these people are insensitive to anyone that they deal with. I wish there was a different way to get power. No options.

I was told I was sent an overpayment I made and everyone gave me the runaround and no one could tell me how long it was suppose to take and then was told that it would be put down as lost. They are very quick to shut off your service but to return an overpayment they drag their feet. It's absolutely horrible.

For the second time in two months I received an invoice from National Grid that was overbilled by about 1000%. My normal invoice in for service provided between April and May is less than $300.00. This is accounts for adjustment estimates over the winter, and is confirmed with a reading. National Grid changed my meter to a smart meter and I received an invoice for $ 1,200.00. I requested a reading and the bill was adjusted to $400.00. July I received an invoice for $724.00 when in the past two years I've averaged less than $ 70.00. Again, requested for a meter reading and took the day off work. National Grid did not come and read my meter. I lost a 2nd day of pay. The service department is horrible.

I received a letter about my past due account. It stated termination notice if not paid in full by 8-19-2015. I got a call from my son on 8/3/2015 saying that National Grid came and shut off my power. When I called to complain about not being notified, they disregarded me and the letter I had in my hand that stated shut off would be on 8-19-2015. They wouldn't turn on my power until I paid in full and said that reconnection fee would be charged and they cannot guarantee it'll be turned on the same day. I am totally disgusted with this company and I also had to leave work to go shut the main breaker and hope that my apt is safe by leaving the door open so the worker could get in to gain access to the breaker for reconnection.

My services where turned off due to lack of payment... my fault I know. After being transferred 4 time and put on hold another 3 I paid it off to a very rude and angry customer service rep. I was told it would take a max 24 hours. Nothing about turning my breaker off. I came home to a, "Sorry we missed you. Your main breaker was on" note on my door. Called National Grid, I have to wait another 24 hours. I was next door. Had they called me it would of taken me a minute to get there. I have two kids and it's summer. Have a freaking heart.

We were surprised around Christmas with a $1200.00 bill. Our gas subsidiary service advised us we had used a minimal amount and to question the charges. Service was turned off on a Friday and not restored until Monday. This is not legal in the state of New York. If this happens to you file a complaint with the Public Service Commission. That is the only way to deal with "National Greed." Gas companies in New York are under scrutiny with the recent explosions. Know your rights.

National Grid left a shut off notice on my door a week ago. Two weeks before that I paid 200 towards my bill which is past due. I am a father of 3 young children and am on disability. I can barely afford food and clothes for my children and almost every penny goes to them. So I contacted them about the notice and they inform me that I either pay $857.96 or my service will be disconnected. I had to beg and borrow to acquire the money but I did it.

I moved to a new apartment in Suffolk County, NY on June 5, 2015. I went to the Bentwood office and get my service turned on because the apartment complex told me to do so the first I moved so I don't get charge by them. National Grid did not turn on my gas till June 8. Now I have a bill from the apartment complex plus $45 service fee they charged for their service. I contacted National Grid about this over 5 times for almost a month because the bill is due on August 1. Nothing is resolve. I have to pay for their mistake and I am very upset by that. No one could explain to me why my service wasn't turned on when I requested it?

I received a termination notice for services that is actually overpaid. Incompetent customer service providing different information upon each follow up call. Have called 5 times and mailed fax to 2 different numbers. Now told again to get another document.

We usually use 15-20 themes a month -- "30" days. After having a new meter installed National Grid canceled our budget which we've had for at least 10 years in order to start anew with the new meter. I don't understand why but ok I guess. So our last bill to finish out our old budget said we had a credit of $56.00. Now for some reason the first new meter bill said we now owed $28.10 for a period of THREE DAYS to end the month. Nothing about the credit. Did we use $82.10 in gas in 3 days? For the past ten years this would of meant over four months of gas used. We only have a gas stove and a gas dryer. They gave us a runaround over the credit and after 2 hours of being on the phone it always came out to we owe, we owe, we owe. They even then started to deny the credit at all. The more this went on the more angry THEY got. Still no answer, no call backs. I can't wait for our first full month bill.

My family was gone for a week on vacation and came home to discover our power was disconnected. We never received a 72-hour notice and now they are giving us a hard time about restoring our service. Yes it's our fault because my s/o forgot to pay the bill but to have to wait for over 24 hours is ridiculous!!! I have 2 asthmatic children, one who uses a nebulizer daily, and they refused to turn on my power without a doctor's note. The doctor's office is closed and the ER will not provide me with such a note! Apparently they expect me to pull such a notice out of my rear end! So here I am with three miserable children in a house that's over 95 degrees (it's 89 outside) and pets that will die in extreme heat!

We are VERY stringent in our use of services, yet have a gargantuan bill. No calls were made before disconnecting our service. Insane red tape JUST TO FIND OUT THE MINIMUM RECONNECT FEE. Even after choking up $300, there's a 24 hour reconnect time period. There's no way this isn't a punishment for the poor. Some of us are one bad day away from being homeless, yet these guys line their pockets with the last dollars we poor have to our name. Another shining example of monopoly companies doing whatever it is they want.

I have complained to NG for 5 years about my electric meter. I have a second meter installed that I can read myself because the NG meter is impossible to read. NG repeatedly estimates the NG meter because they are unable to read it and provide an accurate measurement on my monthly bill. The usage that I read from my own meter is 1/4 of the usage estimated by NG from their meter. My bills have ranged from $500-$2000 per month with threats to shut me down when payments are not made in full. NG agrees on appointments to repair the meter that they have acknowledged is broken on two separate phone conversations, but they do not show up for the scheduled appointments to change the meter. I have complained to the BBB, but I'm not sure how to proceed now. It's impossible to work full time and deal with this company! The meter photos attached are from Feb 8, 2015 and May 2, 2015.

I was constantly told incorrect information only to be told by the supervisor ** that I was told the correct information. I was interrupted and talked over by customer service and I still don't have electricity despite being told that I would have it by noon (when I needed it yesterday). I followed the steps they gave me correctly when they were given, only to be continuously given extra steps to complete before service would start. If you can find a different electric provider, pick the one that isn't National Grid.

Since Jan. 2014 I was put on a budget plan, and National Grid was also withdrawing different amounts from my checking account, and also at the last of the year. So I changed my checking account in Jan. 2015 and that stopped the withdrawing the extra money which I couldn't afford. I hope that someone out there would help me. The National Grid Electric, and Gas Company has been ripping off their customers, and that isn't right. I'm a senior handicap woman, and they should be stopped. The rating is from 1 is bad, and 10 is good, which is bad communication.

The rates have gone up to much 30% with National Grid. I got my bill for a thousand for 2 months. I paid it. In next month they send me a bill for 650 for 1 month saying it's the actual reading and when I was working 90 hours that week to come up with the money they shut me off. It was freezing. I had my elderly mother was staying with me from Las Vegas so we had no heat, hot water and all the food she bought went bad because the fridge was off, she had been staying with me to support my sister who has cancer. I was so heart broken...

We just received a shut off notice for our electricity because we had to pay $563 but was only able to pay $550 living paycheck to paycheck and they do not want to hear it and are going to shut us off. I work in customer service and have for over 28 years. There is such a thing as being humane but not this company or these people. Why hasn't anything been done about them that is what I want to know. Also our bill is almost $2000. This is beyond ridiculous and there is no way this is correct but they do not want to hear it.

I spoke with a rep named ** to start a service for a corporate apartment. He was rude and patronizing.. I have personally set up multiple accounts with National Grid and it has never been so challenging. If National Grid wasn't the only option I had, I'd never use your services again.

I live in a two family home with my wife and father. Currently gas is a shared utility in the home, and my father manages this account. A day after my father left town, National Grid comes to turn off the utility due to late payment. The full balance was $500 dollars. Even though I was willing to pay them right then and there, they refused and disabled our service. After calling National Grid, they happily took my payment of the balance only to refuse reactivation of the service until they hear from the account holder. The only explanation I received from them, other than inane policy explanations, is that "They have no way of knowing if the account holder wants the service re-enabled", and that "They cannot work on this account without express permission from the account holder".

Where to begin? Yesterday I came home to a notice on my door that my power was shut off for non payment. I had made arrangements with NG with payments. I used the internet to pay my bill, only to find out I was a day or two late with my payment. So they turned off my power. I called them and their explanation was I was no longer able to be on the payment plan, so they shut me off for that reason. There was nothing I could do other than pay the past due amount or call DSS. The past due amount was 1000.00. WHO HAS THAT AMOUNT TO PAY WHEN YOU ARE ON THE BUDGET PLAN OR PAYMENT PLAN? DSS was closed plus we don't qualify for any assistance.

I have tried to speak to a National Grid customer service representative many times about my insane bill. $500 because they only read the meter once in a while seems very arbitrary and makes me feel like they are charging whatever they want. I feel like I'm paying for a made up number. I've also called with questions about meter reading. Every single time the phone conversation escalates because the customer service representative interrupts and badgers me into a fight. They have no concept of what customer service is. For example, I just spoke to a young lady at 10:47 am, her last name was **. She kept interrupting me, to tell me that I was interrupting her. She kept saying, "Can I finished? Are you done complaining now?"

I received a termination notice last month and paid the balance. A month later on April 30th I received a second notice stating my service will be shut off April 27. I called to explain there's nothing past due. But I would gladly pay the current due Monday. I only wanted to make sure service wasn't terminated. Neither person was civil or would fix the problem. They told me I better pay the bill ASAP if I don't want to lose service. I find National Grid to have the same quality service as Comcast.

My gas was turned off on the 25th. I made the payment. Called early. Was told they couldn't come to the next day. The 26th I called them 5 times to what time they said. It's an all day appointment on the 26th. The last call I did to them was 6:50 pm. Was told that I was next. It's 9:45 pm and nothing. Told them I have a child and still nothing. No hot water and no gas. I'm a customer for 30 years. The bill was only 400. It's a scam. They shut you down so you have to give a deposit.

Moved to an apartment in Brooklyn August 2014. When setting up accounts (con ed, time warner) was not told I needed a separate national grid acct. April 2015 they turn off my gas and only call to notify me after. I received no mail, phone calls or any other kind of notification that I needed an account. When I set up my account they tell me no one can come turn my gas back on for four days. Even though they left my building not two minutes before I made the call. Scheduled a time window 6-10 that Tuesday. Called the next day to confirm and found that they put down a 12-4 window instead- which I had to change. Incompetent customer service and terrible communication. Tried setting up an online acct once I got my bill and didn't even have the required customer code. They only seem to operate when normal people are at work.

So recently I had moved out of my apartment with my now ex. I paid my final bill of 68.74$ (we were on the budget plan). The bill was then switched over to my name. The other day I got this lovely notice stating I owe national grid $909.16 for the month of March!!! And of course they are all on vacation. This is outrageous and I will not be made to look like a dumbass. If they think I am going to pay, they can think again. How do they think this is acceptable? How can they possibly sleep at night knowing they are scamming millions of innocent customers? I will find an alternate way to get electric and they will no longer receive my business. I am disgusted and will hire an attorney if I need to! Shame on you national GREED!!!

I was looking at my bill. 1150.00. Never had a bill so high. They're sending you shut off notices and repeatedly calling your cell leaving mess which is harassment. They think that they're the only bill you have. They caused this mess for many consumers. Something needs to be done against them. Our government needs to stop this price gouging against the consumers. It's hard to survive now without National Grid making things worse.

I'm so upset about my power bill. The last 4 months almost has equaled 2 months rent. National Grid has totally taken advantage of this. I would like to know why National Grid waited till winter to throw this at their customers, 33% wow at the time when heat was needed the most, I live in a small one bedroom apartment running only one thermostat and my bill was 360.00 dollars. When I called I was told the the natural gas supply was in greater demand so electric cost went up, gas in all forms is at a all time low but National Grid's customers has paid the cost.

National Grid has been overcharging me for the electric usage. I'm the only one living in my house and I leave home at 8 o clock am and I get back at 9 pm. My electric bill used to be around $280 a month and for the last 6 months I've been getting a bill for $700. This is called ABUSE. I only have a fridge that is connected. :(

National Grid is Horrible! Their Customer Service is Rude and Nasty! I have NEVER, EVER had a problem with the companies before National Grid. I am on the Budget Billing as I am living on a fixed income. My monthly balanced budget billing amount has been $165.00 a month. I always drive to the Payment Center in Melville, New York and pay in cash.

Got a call from the collection dept of national grid saying that I owe them $492.53. This is from my previous address of ** in Marlborough. They claim that the bill they sent me in Feb $409.79 was an estimate and because of all of the snow they just got around to reading the meter and that I owe an ADDITIONAL $492.53. I paid a bill on Jan 16 for $321.45. I paid a bill on February 11 $409.89 and I cancelled my service at the address on March 9 and they sent me a FINAL bill in the amount of $290.71 which I paid on 3/19. They never sent me a bill for this. I spoke to ** at 877 464 2705 – Collections. He was unsure of the total but and I kept asking why there was an ADDITIONAL $492.53. I asked him to send me a bill. He said it was for Feb. I need someone to intervene and call them for a straight answer. It just doesn't sound right. Over $800.00 for one month of service??

National Grid dug a hole next to my foundation, exposing a hole in the foundation. The representative from National Grid told me that as soon as he is done, a crew that is behind them will come and reseal the hole they dug. It has been three months and after many calls that I made, they told me that it needs to be 60 degrees before they can fix the cement that they dug up. They lied when they told me that it will be immediately fixed, and left me with an exposed hole in my foundation all through the winter. And I have had leak into basement.

The way they treat their customers is criminal!!! They allow bills to get to an outrageous amount and then don't want to hear it when it comes to helping a person out. My ex wife was supposed to be paying the utilities and said she was doing so, I had no reason not to believe her because they were still on. I did not find out she was not paying until they came out and shut me off. When I called and they said the bill was almost $7000, imagine my disbelief that they would allow it to get that high for a residential service. I spent almost a year without gas INCLUDING a brutal winter and I have gas heat.

Much like other complaints. Claimed they couldn't read the meter for eight months...(no fence, no dog, meter located just to left of front stoop). Suddenly hit with $700.00 plus bill - every month they have an issue & sent notice - even when it's their mistake... Deplorable!!!!

I switched electric suppliers a month ago and just received my 2 National Grid bills and found a huge fee on both called Standard Adjustment. It appears customers are locked in some sort of contract with NG and if you switch they get to charge you the higher rate. Not right since I didn't sign a contract. Thinking of getting a class action again, NG or the new supplier who didn't mention this possibility.

Live in this house since 1978. They cannot find my gas meter to read it, but PSEG can find my electric meter and read it!

Received letter from National Greed that my account was turned over to a collection agency and I have 10 days to pay $3.01, otherwise it will be added to my current bill at a different address. When I called the first customer service rep did not have a clue. When I spoke to a supervisor, one of his comments was "how do you know that we didn't call you about this payment". I never received an additional bill for $3.01, and 5 years after the fact?? I called again today, got transferred to 7 different departments. I requested a copy of my final bill and asked how they came up with me owing $3.01? We'll see what they send in the mail. An absolute JOKE.

We have been receiving bills demonstrating nearly 1/3 more kWh usage compared to this time last year when our usage has, in fact, drastically REDUCED! One adult has moved out and we literally shut off heat to the second floor as well as less light and electronics usage. When I emailed them, auto response was they would get back to me in two days... nothing. I called them and ** in customer service simply defended the "top notch AMR electronic reader" being 100% reliable and re: no response she stated, "Do you realize how many emails we receive?" Unacceptable. Writing to "Reviewing Officer, Division of Public Utilities and Carriers" and switching to North American Power. Any other suggestions???

The Massachusetts National Grid Electric winter 2015 rate hike is absolutely outrageous. The rate hike doubled the price of kwh from $0.08 to $0.16, in effect doubling my bills from last winter. The rate hike is decimating our savings. I have paid in Jan $630, Feb $750, Mar $1126. My bills have more than doubled since last year. I really don't know how people are managing this year. I'm going to be put in the poor house with these bills. I've sought out a new energy generation company but it is taking them forever to switch me over. Meanwhile I'm being absolutely beatdown by these bills. The Massachusetts politicians did nothing to combat this astronomical and damaging rate hike.

I've been a customer of National Grid for 10 years here in a new construction. I did over the years fall behind every now and then, but always got back on time. When I decided to try to save some money and switch to North American Power.... The harassing calls began. My electric was shut off once, there has been a employee of the company at my house at least once every month since. I decided to switch back and the harassment continues. I recently put myself on a budget! The bill was to be deducted from my account today (ON TIME), and they called and said if it wasn't paid, my electric would be shut off. What is going on? What's more, this is not legal. They need to do something quick. There is something wrong...... BIG TIME.

I moved late December 2014, I notified national grid of the new address and told them to shut off at my old address. Once I moved I did not receive a new bill even after several requests. I continued paying under my old account number. Without notification they shut my service off. Once I got my bill straightened out they swore they would be there to turn me on today.

This company are crooks. If everyone stopped paying their bill (power to the people!!!) would that open their damn eyes??? Greed is ignorance. Off-peak hours are at their discretion. I had a sound conservative energy plan for my family and soon as they caught on they stopped off-peak hours and over night my bill went from $150 month to $300. This is absurd and inhumane and should be against the law!!! Where's the BBB when you need them??? Oh wait they're in on the greedy scam I'm sure... Middle class is at a civil war with big monopolized corporations in America - when will people realize!!!

Owning a one-bedroom condo of about 800 square feet, I was shocked to receive last months bill for $700. Last year, highest bill seemed really high at $400.00. I called and complained but to no avail. This month I received a bill for $1100.00!!!! If the bill was for the kWh like last months, it would have been $860. But I guess that was not enough because they added a new charge called Market Price Adjustment for $277.68. Do we consumers have a right to a fair review of their practices?

I had an agreement with National grid but when I became sick my mother was to pay, make banking account was compromised so she would get the money from my account and write checks for the amount that was agreed upon. In December my mother was told by her doctor that she was looking at early stages of Alzheimer's and no checks were mailed. In finding this out I immediately contacted National grid but they did not want to speak with me to fix this situation, I don't have 10,000 to give them for a mistake they made back in 2002. HELP. DON'T KNOW WHAT TO DO.

I recently chose a new supplier that was slightly higher than National Grid but is 100% green. Two months later I get a charge of $168 on my bill. I found out that you are automatically in a 6 month contract. Because I changed two months into the contract, they were charging me 18 cents per hour for the past two months vs the 10 cents I was contracted for.

I use National Grid for gas. The only appliance in my apartment that uses gas is my oven. I only use my oven less than ten times a year. So most of my bills are for zero usage, with a minimum charge of $15 (this used to be labeled as "delivery fee" and had the terminology changed when people complained). I am sick of paying for this. I spoke to my landlord and he told me there is no electrical outlet near the stove and he didn't want to install one, hence the gas stove. I could have paid to have my entire apartment rewired in the 15 years I have been paying $180/annually for something I rarely use.

I have been a National Grid customer for 20+ years. I always pay my bills online. Recently, the interface has been unavailable on NG's part, not mine. After YEARS and YEARS of on time payment, I miss a payment due date for their system being down. Within seconds, the harassment calls begin from NG on my payment being late. Really NG? Really after you ** the public with your unnecessary and greedy rate increases? Do you give a discounted rate to your elderly grandparents who live on a fixed income for your greed? WHY do you rebuke and ** your customers of 20+ years for an interface problem on your side? SHAME on you National Grid. You are greedy and your monopoly needs broken on electrical services in New England. Your business practices are shameful and the devil. May you rot in hell for your sins on people who work hard to pay their bills!

National Grid was notified about gas leak concerns and of unusual high gas bill of $320 for a tiny studio apartment (that is basically a wall in closet). I requested a safety inspection for gas leakage (and to possible determine the high gas bill); was told I would receive a call for an inspection that never happened. I'm concerned there are still undetected damage issues due to super storm Sandy that affected the gas lines and the meters that haven't been changed. It doesn't make sense, my closet apartment has all new ENERGY STAR-compliant appliances: tankless water heater, gas stove, refrigerator, and LED lights.

I'm a customer for 30 years and never missed a payment. I'm supposed to be on a "balanced billing" plan, but I didn't receive a bill last month. They didn't send anyone to look at my meter either. I received an exorbitant bill of close to $1,000.00, with a disconnection notice. I didn't want to be disconnected, so I immediately mailed them a check. But I have been getting taped voice-mail messages from them every single day in the past week that it's very important that I should call them. But I called them numerous times and was merely waiting for long times, not being able to get through to a live person. I'm certain that by now they received my check, but today, I received another harassing, threatening letter in the mail from them.

National grid changed my meter and about a month or two I moved out of state. I rented house but took service out of my name. At this point all bills are up to date. I then receive a final bill over $1500, I called in and complained. They said that I have not had a meter reading in over a year. I told them, "You just changed my meter, you probably have the wrong readings. You DID the same thing last time you changed my meter. Plus I paid last month's bill after the meter change and nothing was said or different."

Me and my wife just received our gas bill for the month of February, was shocked to see the bill of $805.78 cent. We are going crazy right now. January bill was 195 dollar but this month. We are shocked. We are planning to file a disputes with the company. We usually put heat at 60 or 65. I can understand 300 or 325 but 805. Too much. Can't afford if they continue billing huge amount. I rather buy space heater and put one in each room.

My bill w/ the company for the past four mths. was $91 or 93 dollars. This month it is 200.00. What happened? Also, it costs almost as much to be delivered as the cost of supply. I called to speak to a live person and was unable to reach one.

My bills go up every month. They always try to blame it on Ambit. When I call to ask National Grid a question they say, "We only charge you for delivery." There are only 2 of us home (not such a big house) and not home during the day. How could we have used 250 more therms than the month before. Someone has to investigate them. They know that you can only get delivery from them so they know they can charge what they want and you can't fight them.

I only use 0.5131532 x 20 therms $10.26 is the gas used. Billed $35.14 for what service fees systems benefit charge.

After living in an apartment for months with no knowledge that our gas and electric were separate, our gas was cut off. No notification, no attempt from them to advise us to pay. We are more than willing to pay, but just truly had no idea that we had to. When I asked which name was supposed to have been billed the response was ‘We didn't have a name for the account. So we didn't know who to address the bill to, so we didn't send it.’ What?! It's now been 4 days. It is 10 degrees outside. No heat, no hot water, no stove, etc. We were told early Friday that they couldn't make it out until between 8am and 6pm on Sunday. Ok, not great but bearable.

Someone had electric in my son’s name that he wasn't aware of until a very long time later. The police wouldn't do anything about this, stating that it was a "civil" matter. Upon speaking with someone from National Grid, they couldn't even tell us where the bill originated from, it had been moved from meter to meter to meter, even to another building altogether with someone else's name, then back to ** . I finally got a form to dispute. This bill keep coming to me, then disappearing, then coming back again. They sent me a reply where they said I told them I lived at that address when I have NEVER lived anywhere else but the house I was literally born in at **. I am 24 years old and only have ever had one address. What am I supposed to do now, I wasn't aware that someone was using my name until after this bill from National Grid started showing up on my credit report. It would show up, then disappear, then come back again.

1/30/15 I went to pay my bill on line. The site had some issues. It cleared up and I paid the bill. Now I did not get the confirmation email and called. The greed police ask for your last 4 of your ss. I refused and the scum would not let me know if the payment went through. So I asked for a manager...HE FLAT OUT REFUSED. DAN... WANNA BE COP.... if you really want to know these people are stealing our money as the power actually belongs to the people…. sick of them.

Called National Grid for connection. They were very rude and refused me the connection and said National Grid has a right to whom they can give the connection. When I told them my neighbor on the back side of my house has it, why can't I get it - you can’t get it.

Of late National Grid have been billing us as if we are melting steel in our home. I am wondering how the meter reading is done or who does the reading if even it is done at all. I think some people at National Grid intends to drive away customers from National Grid to other suppliers that they have interest in. There is sabotage going for how can I be paying three times what I had been paying. I intend to ask my lawyer to take it up with energy commission, is it the right move?

I have had more problems with National Grid than this space allows to state. Tiny studio apt, billing for 8000.00 dollars then said they will review it then got bill for +9000.00. Customer service is terrible. They haven't a clue what they are doing. They will shut off gas even though they can't read meters, can't help you, can't be reached on weekends. They are a nightmare and it's very scary going to winter months and can't believe they get away with this - would love any good ideas to make them responsible for the hell they have caused so many.. Outrageous!!!!!!!!!!

National Grid is a terrible company with horrible customer service. It gets a one star rating on most online reviews. The rates went up astronomically. Their service is a disaster. When I smelled gas outside an apartment complex, the technician that was sent was "so qualified" she tried convincing us that we didn't know what gas smelled like. Luckily 4 other neighbors came out to remind her that they already complained the day before and NATL GRID already knew there was a pipe leaking gas in the area yet the technician went to great length to deny it even after fire dept was called.

I was paying 950$ a month with gas included. Apparently he never paid the gas bill. I tried to get a hold of him when my gas was disconnected but cannot find him. He hasn't been around to collect rent anymore either. I called National Grid to get the gas turned on in my name and was told they need two forms of i.d. faxed to them. After I did that they wanted a copy of the lease for proof that I live there. After a week of no one contacting me, I decided to call them. They told me that I'm as responsible for the bill as the landlords is because I lived there while the bill wasn't getting paid even though the lease I faxed them clearly stated gas is included. They told me that I would have to take that up with the landlords and the only purpose for the lease is for proof of how long I lived there so anything else the lease stated was irrelevant...

So, I called National Grid to see if I needed a safety inspection. The reason I did this was because they apparently believed that sending a photo copied letter without a return address was a good idea. Upon calling them, I was transferred five different times, of which I was told by the automated system ten times, because I was forced to plug in the account number that many times, that apparently the account number that has been provided to me via my bill, was not valid.