JEA Reviews

JEA meter stopped working and the electricity usage was not being properly read. The technician attempted to switch to different meters. However, the problem continued. JEA asked me to call in electrician and fix the wiring in the house, they assume that was the possible cost of the meter challenges. I paid for an electrician to fix anything that needed to be fixed, and at that time JEA informed me that everything was up and running correctly. Several months later I’m being told that, I owe a balance of an estimated usage of electricity JEA estimate comes to close to $600, and the company decided to build it all at once without any warning. I called to complain, and they told me that I cannot appeal how they arrive to the calculation, nor can I dispute their estimates. Essentially, I’m stuck paying an additional almost $600 of unexpected charges this month.

I have been trying to install water and electricity in my new home in Julington Lakes and I can't complete the process online due to some issues using two last names (the system doesn't accept it) and can't recognize my social security number which I have since I was born and obviously use it all the time. They request you to call but they plain and simple unreachable. I have been trying to contact them for 4 days + now and they just don't pick up. I am moving to my new home from South Florida in 6 days and I have no electricity or water. Please this is an urgent matter. Horrible.

I’ve lived in New York City, Princeton, London, Amsterdam, West Palm Beach and Jacksonville; JEA is the most corrupt enterprise I’ve ever dealt with. They once told me I used 55,000 gallons of water in one month - I’ve been a customer for 14 years and the most water I’ve ever used is 8,000 gallons. I filled a complaint with the State Attorney General. My monthly bill went from $400 in July to $1400 in August. I have auto pay set up, but I don’t have $1400 sitting in my checking account so their egregious charge was rejected. No phone call. No text message. No reaching out. Just shut my power off.

I reserved services for a unit that I ended up not getting from 04/01- 04/04. Canceled this service and I'm having problems with the amount of $170 being returned out of $200, which my letter states is due to me, but I've gotten the runaround on when they will give it back. It's not a month later and I keep getting random letters of credit score and when I call different replies on when it'll be in the mail.. I just want my refunded amount to be returned back to me, I no longer live in Jacksonville.. The worst services ever seen and no one to report them too..

No company should have a monopoly over everything. This is the ONLY electric company we get to deal with and if we want electricity we have to pay them whatever they want - not what the electricity is worth - ONLY what this company wants. I wish that Ben Franklin never discovered electricity or I wish he got a patent on it so nobody could use it. During the middle of the COVID pandemic, they took the liberty of using my whole deposit money without my consent and paid my electric bill. They had no business doing that because I was retired and had nothing to do with no job or no paycheck during the pandemic.

JEA has the worst billing department I have ever had to deal with. The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. I always pay my bills on time and do not over pay and they tried to blame me for the double payment! I only received one confirmation email and somehow I did that. They said they would refund the amount and I would get it in 6 days. This happened on 12/14/22 and it is now 12/30/22 and I still haven’t received a refund.

JEA is horrible. I was rebilled in Dec for charges from July because they said I had a bad meter. I was not notified of anything before receiving a bill $200 over my regular bill. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. This just means they are going up about 120 on my bill as well. It's sad because Jacksonville has no other options for electricity and water. How is this not price gouging. JEA is the worst!

My meter was changed out July 28th. Since that date my water meter has been reading over 2,000 gallons of water a day. JEA will not reimburse me. I need help because I have paid $750 in 3 days. Please help me.

My fuel charge is amt of electric. 901.70 that's freaking crazy. It's my whole damn pay check. Same kw as last yr but 300.00 more. Something has to help us. Why are the allowed to do this? What as consumers can we do?

Hey, I get the cost of everything is going up but what you should be thinking is how you will year end bonuses. So glib and business like. Every year, you post that and it's like putting salt in the wound.

My bill went from 100 to 150 a month to 255 a month in one year. This is getting out of hand. How can I afford this!! Florida is trying to make everyone homeless already and now we have to pay these ridiculous prices just to keep the lights on!!!

Jea is extremely expensive. My bill cost almost $100 more last year. I have watched it go up and up. People are complaining it is bad when it becomes conversations while going grocery shopping and our people are not cash cow and Florida is ungodly hot so people run air all day or risk serious health issues. Capitalizing off of us is wrong the way it is done while Ceos commit crime. Hiking our bills constantly. We need deregulation and competitive company access to free and discount solar panel in community to supplement cost for all. Jacksonville invest in good for people and not for these corporations. We can never recover from post pandemic with this American greed.

We are tired of having to pay fuel cost. We pay almost a 100 dollars a month in fuel cost on top of the light bill. This is really ridiculous. Jea needs to stop charging us fuel cost. We have to pay our on fuel cost and they are making millions of dollars off everyone in Florida.

JEA came out to my home & took my meter Saturday without telling me. Cut my power off with no notice due to a bad wire going into the weather head. They told me this verbally, not even on paper. I had to write it down with a pen so I knew what to tell the Electrician. Turns out this work is very expensive. Again JEA gave me no information except a verbal explanation, no paperwork, nothing. Just said to call an Electrician to fix. It's not their problem. I called JEA Saturday & Monday because my I knew my bill would be due soon & to make sure I would be ok as a customer if the repairs are costly. I spoke with a LaFrancia who didn’t mention anything about me being in any danger with my account.

The fact that this is our only poor overcharged ** option is absurd. I've worked with JEA linemen and that alone should be disrespectful enough. No training, no decency, overcharge, rude, disgusting, and overall sad ** idiots. Bills fluctuate for no reason, random charges. Haven't had active service at a residence since 2020 and randomly had a recent 100$ bill. Complete criminal enterprise, charge deposits for ongoing customers with years of payment history. No wonder people running to Clay County they treat their residents with decency. US veterans even get ** on by JEA, ** sad but funny because they will cry when we start dropping people in Jea uniforms.

I've questioned JEA about any senior discounts and discounts for veterans that they might have. They have none and their representatives were quite curt in their responses back as if I was asking the most inconvenient questions. I think they should at least allow a small discount for those of us over 65 or for those of us that served in the military.

I have been a JEA customer for almost 20 years, I recently switched to the solarsmart program because I was interested in getting solar panels, but due to the changes in the net-metering rates it didn't make financial sense. I read all the information on the JEA website about how the solarsmart program works, and it led me to believe that I would be paying a slightly higher energy cost per KWH but I wouldn't be paying any fuel cost. What really happened is that they charge me the regular energy cost per KWH of $.069 PLUS (in addition to) the slightly higher solarsmart rate of $.075 per KWH. They do credit the fuel charge, which is roughly $.039 per KWH, but that doesn't make any sense for customers to switch to this program if all they are going to do is charge you double the amount you are currently paying.

Wanted to post this disappointing experience with JEA. I received my monthly bill and it was ~$170 more than normal for this time of year (Typical is $180-$200 this time of year, Bill was $374). When reviewing the statement, I see an "other activities" charge for $163.97 on top of the normal charges. When I call the agent explains they suspect my meter wasn't working the last two months so they replaced it, then billed at their discretion what they believe my "average" should have been during the time they aren't sure the meter was working correctly. No data to support this. (As it turns out I live alone and was traveling so I expected a lower Bill).

I just Moved to Jacksonville Fl July 2020 from Ga and I have never had an electric bill over $120 but JEA is out here robbing their customers. For one month my bill was $460! I couldn’t believe it smh. It’s a pandemic and you all are robbing us to keep our lights on. I have 2 children and just lost my job due to COVID. How am I going to pay this bill... Yeah soon as my lease is up I’m moving out of Jacksonville.

JEA are run by criminals just like everything else in Jacksonville. I have a 500 square foot apartment with a space heater as the only source of heat and these fools came at me with a 170.00 surprise in December! In five years I have never had a bill higher than 100.00 in the coldest or hottest months because it's a 500 SQUARE FOOT AREA!! Crooks, taking advantage of people struggling during a pandemic! Their board should be fired and the people given checks for the money they cost them with their blatantly fraudulent practices! Will get my money back JEA, you can count on it. You will never steal from me again!

Resident of Northside Jacksonville Florida Placid and Drive area. My grandmother has 103 has been here for over 60 years. I relocated from North Carolina to Florida only to find that the water that's backing up in my grandmother's house is Purex or water I've already called the city and they stated that it has something to do with the piping in the house which is false. My neighbors have already reflect their whole entire house in the same thing as still happen sewer water backing up into the residence homes. If you follow back in the news as the side of town the city should have taken care of years ago. If I'm correct it will be over 50 years ago. Nothing has been done to our water is backing up into sink bathtub. Children are drinking this water. Having to you maintain hygiene and such field not to mention JEA has been known for fraud and their City I have walked the entire a resident who own their homes at the same thing.

My electric bill has doubled since last year at this time and hard to pay bills this high. I have the same three people living in house and quit running AC at night because my bills were going so high and they are still $60.00 more a month extra than the last five years in a row.

I've had a lot of problems with their online auto bill pay. For one, I can't set it up on my home computer. I have a two year old computer running Windows 10 and their portal makes it look like I've set it up correctly, but it wasn't until got late notices, I called them and their personnel asked me to try another computer. I checked on my work computer that I realized there were additional steps. Their help desk knows this is an issue, as it was their first suggestion.

I'm truly disappointed at people working in JEA. Due this period when we all experiencing hard time with COVID-19, JEA is taking from me $500 deposit. In this period when we all have difficulties just to pay our regular bills and payments. We are not able to work due the situation and virus that affected us. But for JEA is not just enough to collect regular payments. They need to take extra $500 from my account and keep money for themselves NOW in this situation when I'm not even able to go outside and make money. When money is just going from account and no income. Truly disappointed that this is how we have support from JEA during COVID-19.

My water was disconnected but no notice was left that this was the case. When I called it said was due to non payment, but not from regular bill but from additional deposit was being access. Pay the amount at 6:20 pm. Called JEA. I was informed that I missed the payoff time by 20 minutes to have anyone come out and reconnect water, the representative said the water would be reconnected between the hours of 8:00 AM and Noon. My wife called as well and was told the same thing by a different person.

I come from Boca Raton Florida where the city provides water/sewer and FPL provides electric. I moved to southern St. Johns county in June of 2019. I am shocked when I compare the overall water rates, including reclaimed water for the lawn, of JEA vs the city of Boca Raton. The JEA reclaimed water rates are outrageous and abusive. The water rates are tiered based on volume consumed which is ok if the tier levels were reasonable for the average household. The reclaimed rate jumps from $2.60 per thousand gallons for the first 14,000 gallons then more than doubles (2.15 times) to $5.60 per thousand gallons!

Zero stars... They can charge you any amount regardless correct or not. They charge all year around like it's winter.. Even if you only use lights your bill is still high. Jacksonville as a whole is ** up. Hopeful I will be moving soon. Thank God.

They charged my for 1,500 gallons of water in one day. Said it was my sprinkler system since I had no leak. Showed them footage of my sprinkler not running that day...no result. Paid $425 utilities bill for 1 adult and 2 toddlers living in a house...smh.

I have spoken to some nice people at JEA. I have prepaid and sometime I disagree with the way they treat me taking my daily usage out of my account like the 1.08 for misc and I do fill completely 100% percent over charged. But I do think that prepaid is also a good deal for the people that can't afford monthly services or for people that want to manage there spending better. I do feel overcharged and do find some customer service reps frustrated. I would be to, but they do need to come about a different way of. I do think JEA needs to be investigated. I'm also thinking about making a report to BB, there a lot wrong with JEA and we are paying customers and our voice should mean a lot.

I would not refer anybody to JEA. They will charge you of deposits if your usage go up every month. JEA will put everyone in the poor house like Trump did. Trump don't care about us and neither do JEA. I bet the owner of JEA lights will never get shut off because they all are in on making us suffer. So no do not apply for JEA services at all. You will have to pay more than what you got in your pocket. I hate JEA.

Took 15 for one day of electricity when my bill averages 3-4 dollars a day. Told me the cold makes my heater run harder. In fact it would not run harder it would just take longer to heat it or else the machine would burn up. They acted as if I was trying to argue with them. They further told me that one the JEA my way (prepay setup) that sometimes you don't get charged what you use. Sometimes they overcharge you and in my case I got undercharged because the two different methods, monthly and prepay bill your bill separately then when it's time to pay they say that they don't correspond with each other and thats how you end up owing them or vice versa. Long story short they're thieves. Their system is corrupt and somebody needs make another source of power besides these crooks. Been a JEA customer more than 6 years and never once been cut off. I wouldn't recommend this place if I was paid for it.

They are very rude and very condescending especially over the phone. On hold for a long time for every little thing and literally laugh in your face for simple questions, which is completely unnecessary. If I had any other choice for a power company in my area, I would switch immediately.

It’s the most mismanaged organization to where I have no words for it. The biggest reason to not live in Jackson or for anyone to move here. My bill has been on auto debit for years without a missed payment and they cut off the water and air in Oct without any notification whatsoever. There should be some quality control on JEA. When I found out, I paid whatever they told me was the balance, hundreds of dollars of deposit for reinstating it and they turned it back on. They wouldn’t of course if the entire balance and fee were not paid and that is what they told me that it was paid except it’s JEA and they don’t know what they are doing.

Very bad customer service. I just asked to cancel my service and I said to the representative that, "Once you cancel the service can I be able to get a confirmation email from you" and he been rude and trying to teach me the English language. They should get proper training and not argue with the customers. Due to the customer, they get paid. I am not to be rude but his attitude is not good.

I live in an apartment complex by myself and I usually average $160-$180 a month for the majority of my time. However, in the last 3 months from July through September, my bills have been astronomical--averaging $400 a month! I looked at the utility tracker and it says that I used over 13,000 gallons of water per month... Are you ** me? I do not have a swimming pool in my 2 bedroom apartment. I also wasn't even home for half of August due to an illness in my family where I was out of town. I turned everything off. And the crazy thing is that August was the month that my bill was the highest, $487. GTFO. This is a load of **.

They WILL double charge you on a payment and MAKE YOU pay a refund fee for their screw up! I had to call 3 times to get a competent person on the line and then they still told me there was nothing they could do. I wouldn't even move to JEA strictly because of their customer service!

While on a vacation out of country, received a email that my JEA account was past due. Have done business with JEA since 1988 and never even had to give a deposit. Always paid bills on time. I looked at my bill pay account and seen that the amount was paid probably 20 days before and figured something just didn't match up with their computers and didn't worry about it.

They charged me over $15 a day when weather outside cold, I turned off my a/c and come to my cousin stay for couple days, my charges no different. I took the pictures of the meter every day to see how many KWH had been used. Also wrote down all the day and time at meter, every time I add money to my account they charged me double. They told we dumb, I am got a lawyer all the evidence. Let see what they can do, I love to take them to court... JEA is a thief.

My experience with this energy, water company has been deplorable. I'm a current customer with no other options. This company levies a 500 deposit if payment is missed and fails to notify customers if services are interrupted. While on vacation, they discontinued services, didn't put any notice on door or send an email that services had been discontinued. Came home from a 2-week vacation to find all refrigerator and freezer contents spoiled and rotten. Horrible experience with this company, at least they could call or put notice on door when service discontinued. They suck! Will gladly transfer service to another company if option were available.

We just bought a house, and we have leaving a about a month, and we haven't receive any bill yet, today I discover a running hose in the backyard. We called the Company but they don't care, according with them, it is impossible that a running hose can waste so much water enough for fill it up three pools. But apparently is possible for them that just two people can wasted all that amount of water. Anyway they just care about the money.