JEA Reviews

The fact that this is our only poor overcharged ** option is absurd. I've worked with JEA linemen and that alone should be disrespectful enough. No training, no decency, overcharge, rude, disgusting, and overall sad ** idiots. Bills fluctuate for no reason, random charges. Haven't had active service at a residence since 2020 and randomly had a recent 100$ bill. Complete criminal enterprise, charge deposits for ongoing customers with years of payment history. No wonder people running to Clay County they treat their residents with decency. US veterans even get ** on by JEA, ** sad but funny because they will cry when we start dropping people in Jea uniforms.

I've questioned JEA about any senior discounts and discounts for veterans that they might have. They have none and their representatives were quite curt in their responses back as if I was asking the most inconvenient questions. I think they should at least allow a small discount for those of us over 65 or for those of us that served in the military.

I have been a JEA customer for almost 20 years, I recently switched to the solarsmart program because I was interested in getting solar panels, but due to the changes in the net-metering rates it didn't make financial sense. I read all the information on the JEA website about how the solarsmart program works, and it led me to believe that I would be paying a slightly higher energy cost per KWH but I wouldn't be paying any fuel cost. What really happened is that they charge me the regular energy cost per KWH of $.069 PLUS (in addition to) the slightly higher solarsmart rate of $.075 per KWH. They do credit the fuel charge, which is roughly $.039 per KWH, but that doesn't make any sense for customers to switch to this program if all they are going to do is charge you double the amount you are currently paying.

Wanted to post this disappointing experience with JEA. I received my monthly bill and it was ~$170 more than normal for this time of year (Typical is $180-$200 this time of year, Bill was $374). When reviewing the statement, I see an "other activities" charge for $163.97 on top of the normal charges. When I call the agent explains they suspect my meter wasn't working the last two months so they replaced it, then billed at their discretion what they believe my "average" should have been during the time they aren't sure the meter was working correctly. No data to support this. (As it turns out I live alone and was traveling so I expected a lower Bill).

I just Moved to Jacksonville Fl July 2020 from Ga and I have never had an electric bill over $120 but JEA is out here robbing their customers. For one month my bill was $460! I couldn’t believe it smh. It’s a pandemic and you all are robbing us to keep our lights on. I have 2 children and just lost my job due to COVID. How am I going to pay this bill... Yeah soon as my lease is up I’m moving out of Jacksonville.

JEA are run by criminals just like everything else in Jacksonville. I have a 500 square foot apartment with a space heater as the only source of heat and these fools came at me with a 170.00 surprise in December! In five years I have never had a bill higher than 100.00 in the coldest or hottest months because it's a 500 SQUARE FOOT AREA!! Crooks, taking advantage of people struggling during a pandemic! Their board should be fired and the people given checks for the money they cost them with their blatantly fraudulent practices! Will get my money back JEA, you can count on it. You will never steal from me again!

Resident of Northside Jacksonville Florida Placid and Drive area. My grandmother has 103 has been here for over 60 years. I relocated from North Carolina to Florida only to find that the water that's backing up in my grandmother's house is Purex or water I've already called the city and they stated that it has something to do with the piping in the house which is false. My neighbors have already reflect their whole entire house in the same thing as still happen sewer water backing up into the residence homes. If you follow back in the news as the side of town the city should have taken care of years ago. If I'm correct it will be over 50 years ago. Nothing has been done to our water is backing up into sink bathtub. Children are drinking this water. Having to you maintain hygiene and such field not to mention JEA has been known for fraud and their City I have walked the entire a resident who own their homes at the same thing.

My electric bill has doubled since last year at this time and hard to pay bills this high. I have the same three people living in house and quit running AC at night because my bills were going so high and they are still $60.00 more a month extra than the last five years in a row.

I've had a lot of problems with their online auto bill pay. For one, I can't set it up on my home computer. I have a two year old computer running Windows 10 and their portal makes it look like I've set it up correctly, but it wasn't until got late notices, I called them and their personnel asked me to try another computer. I checked on my work computer that I realized there were additional steps. Their help desk knows this is an issue, as it was their first suggestion.

I'm truly disappointed at people working in JEA. Due this period when we all experiencing hard time with COVID-19, JEA is taking from me $500 deposit. In this period when we all have difficulties just to pay our regular bills and payments. We are not able to work due the situation and virus that affected us. But for JEA is not just enough to collect regular payments. They need to take extra $500 from my account and keep money for themselves NOW in this situation when I'm not even able to go outside and make money. When money is just going from account and no income. Truly disappointed that this is how we have support from JEA during COVID-19.

My water was disconnected but no notice was left that this was the case. When I called it said was due to non payment, but not from regular bill but from additional deposit was being access. Pay the amount at 6:20 pm. Called JEA. I was informed that I missed the payoff time by 20 minutes to have anyone come out and reconnect water, the representative said the water would be reconnected between the hours of 8:00 AM and Noon. My wife called as well and was told the same thing by a different person.

I come from Boca Raton Florida where the city provides water/sewer and FPL provides electric. I moved to southern St. Johns county in June of 2019. I am shocked when I compare the overall water rates, including reclaimed water for the lawn, of JEA vs the city of Boca Raton. The JEA reclaimed water rates are outrageous and abusive. The water rates are tiered based on volume consumed which is ok if the tier levels were reasonable for the average household. The reclaimed rate jumps from $2.60 per thousand gallons for the first 14,000 gallons then more than doubles (2.15 times) to $5.60 per thousand gallons!

Zero stars... They can charge you any amount regardless correct or not. They charge all year around like it's winter.. Even if you only use lights your bill is still high. Jacksonville as a whole is ** up. Hopeful I will be moving soon. Thank God.

They charged my for 1,500 gallons of water in one day. Said it was my sprinkler system since I had no leak. Showed them footage of my sprinkler not running that day...no result. Paid $425 utilities bill for 1 adult and 2 toddlers living in a house...smh.

I have spoken to some nice people at JEA. I have prepaid and sometime I disagree with the way they treat me taking my daily usage out of my account like the 1.08 for misc and I do fill completely 100% percent over charged. But I do think that prepaid is also a good deal for the people that can't afford monthly services or for people that want to manage there spending better. I do feel overcharged and do find some customer service reps frustrated. I would be to, but they do need to come about a different way of. I do think JEA needs to be investigated. I'm also thinking about making a report to BB, there a lot wrong with JEA and we are paying customers and our voice should mean a lot.

I would not refer anybody to JEA. They will charge you of deposits if your usage go up every month. JEA will put everyone in the poor house like Trump did. Trump don't care about us and neither do JEA. I bet the owner of JEA lights will never get shut off because they all are in on making us suffer. So no do not apply for JEA services at all. You will have to pay more than what you got in your pocket. I hate JEA.

Took 15 for one day of electricity when my bill averages 3-4 dollars a day. Told me the cold makes my heater run harder. In fact it would not run harder it would just take longer to heat it or else the machine would burn up. They acted as if I was trying to argue with them. They further told me that one the JEA my way (prepay setup) that sometimes you don't get charged what you use. Sometimes they overcharge you and in my case I got undercharged because the two different methods, monthly and prepay bill your bill separately then when it's time to pay they say that they don't correspond with each other and thats how you end up owing them or vice versa. Long story short they're thieves. Their system is corrupt and somebody needs make another source of power besides these crooks. Been a JEA customer more than 6 years and never once been cut off. I wouldn't recommend this place if I was paid for it.

They are very rude and very condescending especially over the phone. On hold for a long time for every little thing and literally laugh in your face for simple questions, which is completely unnecessary. If I had any other choice for a power company in my area, I would switch immediately.

It’s the most mismanaged organization to where I have no words for it. The biggest reason to not live in Jackson or for anyone to move here. My bill has been on auto debit for years without a missed payment and they cut off the water and air in Oct without any notification whatsoever. There should be some quality control on JEA. When I found out, I paid whatever they told me was the balance, hundreds of dollars of deposit for reinstating it and they turned it back on. They wouldn’t of course if the entire balance and fee were not paid and that is what they told me that it was paid except it’s JEA and they don’t know what they are doing.

Very bad customer service. I just asked to cancel my service and I said to the representative that, "Once you cancel the service can I be able to get a confirmation email from you" and he been rude and trying to teach me the English language. They should get proper training and not argue with the customers. Due to the customer, they get paid. I am not to be rude but his attitude is not good.

I live in an apartment complex by myself and I usually average $160-$180 a month for the majority of my time. However, in the last 3 months from July through September, my bills have been astronomical--averaging $400 a month! I looked at the utility tracker and it says that I used over 13,000 gallons of water per month... Are you ** me? I do not have a swimming pool in my 2 bedroom apartment. I also wasn't even home for half of August due to an illness in my family where I was out of town. I turned everything off. And the crazy thing is that August was the month that my bill was the highest, $487. GTFO. This is a load of **.

They WILL double charge you on a payment and MAKE YOU pay a refund fee for their screw up! I had to call 3 times to get a competent person on the line and then they still told me there was nothing they could do. I wouldn't even move to JEA strictly because of their customer service!

While on a vacation out of country, received a email that my JEA account was past due. Have done business with JEA since 1988 and never even had to give a deposit. Always paid bills on time. I looked at my bill pay account and seen that the amount was paid probably 20 days before and figured something just didn't match up with their computers and didn't worry about it.

They charged me over $15 a day when weather outside cold, I turned off my a/c and come to my cousin stay for couple days, my charges no different. I took the pictures of the meter every day to see how many KWH had been used. Also wrote down all the day and time at meter, every time I add money to my account they charged me double. They told we dumb, I am got a lawyer all the evidence. Let see what they can do, I love to take them to court... JEA is a thief.

My experience with this energy, water company has been deplorable. I'm a current customer with no other options. This company levies a 500 deposit if payment is missed and fails to notify customers if services are interrupted. While on vacation, they discontinued services, didn't put any notice on door or send an email that services had been discontinued. Came home from a 2-week vacation to find all refrigerator and freezer contents spoiled and rotten. Horrible experience with this company, at least they could call or put notice on door when service discontinued. They suck! Will gladly transfer service to another company if option were available.

We just bought a house, and we have leaving a about a month, and we haven't receive any bill yet, today I discover a running hose in the backyard. We called the Company but they don't care, according with them, it is impossible that a running hose can waste so much water enough for fill it up three pools. But apparently is possible for them that just two people can wasted all that amount of water. Anyway they just care about the money.

I have rented my home for 6 yr and in that time my water bill have rarely been over $18.00. Between June '16 and December '16, it hiked from $167.68 to $400.41. I had JEA come out and was told that there was no leak between the road and the house. In the meantime, they decided I needed to repay the deposit to the tune of $975.00. Then somehow my bill since Jan '17 has been back to normal. Is there anyone to complain to at JEA or do I have to suck it up because they can scam their customers with no recourse?

We had our lights cut off for a past due amount of 145 bucks when the payment wasn't due until the next day. When my wife went to complain they changed the due date to today to justify their actions. Last month they processed the same payment twice when we only authorized one payment. When I told them we were getting the solar panels they had nothing to say. I'm so glad we're homeowners so we have an alternative to this monopoly who just gets to bully people and do whatever they want.

I called JEA this morning. To let them know about the electrical problem. I was having at the resident I was staying at. I was not trying to get out of paying my bill. I just wanted JEA to know I had to move out to find me somewhere else to stay because of the electrical problem. JEA lady that bill is yours and needs to pay. A nasty lady with no heart. Learn to talk to people with respect.

I just received my most recent JEA bill and was speechless to see it was almost $900. After review I noticed a "residential deposit" for almost $500. I googled what this "deposit" is and apparently JEA feels they have the God given right to charge this ridiculous fee based on your credit score. I have had to request extensions every month for a good while now however I have ALWAYS paid by the extension deadline date. I am single mother of two and work a FULL TIME job. I am NOT a bum, unemployed or sit and wait for handouts.

So I am a JEA "My Way" customer, and have been for many years. Not to mention family friends with The Currys (Jax Mayor). My service has never been shut off due to keeping my balance up to date. Recently, we had been in Wolfson's with my 3 year old who had a 103.5 temp and the flu for 4 days. It's my own fault, power bill was last thing on my mind and the hospital drained my funds but my little girl comes first.

I recently noticed an negative impact on my credit score from a property I moved out of 3 YEARS ago! The people that moved in just started paying the bill that showed up and moved out a few months ago. They said they let anyone pay your bill and they refused to remove the negative hit on my credit even though I paid someone's last bill in full. It should be a crime to accept payments from people with completely different names and at least should removed it off my credit when I paid another person's bill in full.

I recently moved into the house after purchase and I noticed that the first bill was EXTREMELY high... $459 to be exact. I called and the rep told me that the sprinkler system was running a lot... 45min 4 days a week. She then explained that sometimes when the power gets turned back onto the sprinklers it sets itself to the highest setting. Okay unbelievable but sure I will reset the settings. Set my sprinkler system to water 5 minutes three days a week. My bill... $400. They have NO explanation for it. WORST company ever. Petition for some competition.

My power was shut off for nonpayment. I never received a reminder / cutoff notice. I called and paid the bill. I travel extensively and sometimes I use the reminder to REMIND me when the bill is due. After waiting awhile, I called JEA to find out when my power would be restored. I was told by the JEA rep that because of the recent hurricane, the reminder / cutoff notices went out late and that a lot of people had their power disconnected without notice. A cursory glance at my payment history would have shown that I am not a delinquent customer.

Just recently moved into the Saint John's area and my bill for the last two months has been around 120.00 for the time. Suddenly my bill jumps 2,700% for my water and sewage but there is no leak... no break in my pipes or anything. They said that I used over a thousand gallons a day!! Completely rude and told me to PAY UP. I am off the charts on my water bill. No idea how what this company is doing. Definitely taking this up with the city. I am not the only one they are trying to do this to either. Will switch companies if I can.

Oreyell ** was extremely rude and incompetent. I called about a $290 addition deposit that they required and was cut off at every given chance, put on hold at every given chance. When I asked to wait on the line to speak with a supervisor, I was told "I don't have time to wait." She was rude at any given moment and GHETTO. I do not recommend.

Woke up to no power at 7 am Sept 2, reported to JEA in which they gave a time of 7 pm to have it fixed. Got a atomic callback it was fixed. I pull up at 7 pm, seen the JEA truck but still no power. Talked to the JEA worker who said the Transformer needs to be replaced. He will be right back. Then 10 pm comes still no power. Call JEA. They said a truck came out at 5 pm. Said we had power. I SAID no it was 7 pm and he said we needed a transformer, that he'll be back and never came back. She noticed I was upset. Said she will get another truck out.

So we live in a small two bedroom apartment upstairs and we keep it at 78, most of the time it's hot in our house at that temp. So why in the hell is our bill $270.00 a month on the MyWay - it's costing 9.00 a day and that is not including water because water is included with our rent!!! It is a crooked company! We've had them come out twice to check everything and they said its normal! No the hell it is not!!! My friends around here keep their temp at 72 and their upstairs home all day only paying 135.00!! Don't get JEA. They only want your money - very crooked company!

Many of the homes in Jacksonville have been around for many years. Things get old, especially items that Jacksonville Electric installed many years ago. They charge a lot for us to use their service, which I feel is one of the highest in the nation. It was brought to my attention that every year they give millions maybe even billions to the city of Jacksonville. If they have that kind of money to throw away then why do we have to pay out of our pocket to have their things fixed, like the meter box. I feel this is an unjust to the average citizen. People in the US are struggling to make a living. I feel we deserve better. In the end God will win.

JEA Billing Basic Monthly Charge is the minimum amount all customers pay for a portion of system infrastructure and fixed costs regardless of consumption, such as meters and the meter network, the distribution system to deliver your utility service. JEA replied to an email indicating that due to the size of my pipes. Violating their own policy basic monthly charge for all other customers regardless of distribution system to deliver the utility service. Basic monthly for all customers water $12.60 and sewer $14.10. So now due to my pipe size is 3/4 my basic monthly charge $18.90 Water and $21.90. Water usage charge is $2.90 and sewer is $14.82. I charge JEA with a violation of policy in billing due to my delivery system. Note I have been in my home over 10 years and I have never re-piped my home. I have noticed an increased in my water and sewer in the last few years and I've been complaining to no avail.

After numerous times of trying to pay my balance both online and over the phone, the representatives kept telling me that there is no other option than going into a physical location. I am handicapped and unable to do so. Both the online payment options and the pay by phone options freeze and representatives are unable to take a payment over the phone. I am not having internet problems or issues with any other site. The representative are courteous but unable to help insisting that the problem is on my end. When asked to speak with a representative, I was told none are available and someone would call me back within 24 hours. My bill is not past due. My complaint, representatives are unable to help solve any problems paying my bill.

Jea is a very crooked company. So now they want to give our deposits back for being such great customers and paying our bill on time. But instead of giving us our $200 deposit back in cash like they received, they want to credit it to our next bill. Um no I want my money. I go onto the website to see who I can call to get my money back and I see my bill has a balance, a few cents. My bill has NEVER been over $120 and that's on a cold month. But all of a sudden my bill is a little over $200. These people think they're doing a good thing. All they did was steal my deposit! Crooks! I also don't know who is doing the math but $200 from $215 is not 22 cents. It's hard to make a decent living for your family when all greedy people want to do is steal your hard earned money. It hurts even more when you know you can't do anything about it. I dislike this company very much! My deposit should of covered at least a bill and a half.

The problem with JEA is they sell electricity which they do not own. God created electricity and JEA charges you an arm and a leg to store it. When JEA takes away electricity you and I get piss. You find yourself sitting in a house with no lights cussing and yelling because nothing works because you didn't pay the bill or because of an outage. JEA does not care about taking electricity from you because they control it in Jacksonville. If other companies had control over electricity, then JEA would be nicer than they are because they would have to worry about customers switching.

My normal water bill is $55 (for 3000 gallons of water) and has been for 3+ years. I then received a bill for $80 (for 6000 gallons of water), and then the following month I received a bill for $414 (for 54,000 gallons of water). Now for the 6,000 gallons of water they sent someone out to physically read the meter. Ok, I'm happy with that but they did nothing for the 54,000 gallons of water. So when I called they explain that they never make mistakes, the meter is never wrong, and gave me the normal spiel about lawn watering, swimming pools, outside faucets, and running toilets. I live in an apartment with no outside faucets, no swimming pool to fill, no lawn to water, and I had one toilet fixed that ran for approximately 20-30 minutes max because it is only a 15 minute drive home from work and I was on my way home when I got the call. I had the flapper valve replaced as well as the ball valve.

I have just received a residential deposit fee for $700 on my most recent bill due to a returned check and notice of disconnection. How ironic JEA says the reason is due to the two infractions which caused my internal score to go down. First and most importantly how can they say two infractions when the one goes hand in hand. 2nd I was never aware of the returned check which was due to my card info not updated as my card had already expired. I then immediately paid my bill including the fee.

I have a total of 3 light bulbs in my entire house. I do not pay for water and from 6 in the morning till 4:30 in the afternoon no one is in the house. All the lights are out and we only have one television. How was it that my bill reached $1,100 and has been close to $1,000 for the last 3 months? This is ridiculous. JEA they don't do audits. How is this possible? Someone in the office has got to be doing some kind of scam money laundering or something. It's crazy. There's no one here. You can go over in the office here. If something isn't done about this soon I'm going to get a lawyer and go to the mayor's office and find out something because this is not right. Mind you I live in a apartment building. JEA has cheated me out of some money recently and they fix the problem. I had a bill for a negative hundred and something dollars. My next bill in this apartment was $600.

Bill date August 8th 2015 - seen on other activities additional deposit and my lights have not been disconnected. The amount is 362.49, and so do not understand for the charges JEA put on my account. I guess you cannot fight against the only light company in Duval County. Either pay, have no lights.

I am very angry that JEA keeps telling me that I am getting an accurate read from my meter and that it is not an estimate. I HAVE BEEN ON THIS PROGRAM FOR 2 YEARS AND AS OF LATE I FEEL A SCAM… I live alone so I typically know what my usage would be depending on what I did. I was out of the state from July 9 until the 13th. My average usage the week prior up to the 10th was 20 to 30 gallons of water which is typical usage for me. On July 11th it jumped to 200 gallons, then July 12,13 back to 20 to 30 gallons. My daughter came back with me so I started to see an increase. Not mad at this point because I'm thinking she is taking extra long showers, but on the 30th she went home.

Reading several of the stories on here brought me comfort knowing that this has happened to enough people that it can't go on forever. I too have suffered such high bills from 340-800+ on and off for close to 10 years between 2 different rentals. I've exhausted all options with the company itself time and time again. I'm unemployed and every month is beyond a struggle just to keep the lights on... often at the expense of basic amenities. I've replaced or repaired everything that could possibly cause high electricity usage and eventually switched to energy saver everything.

Having recently lost my job and my only income has been unemployment while trying to find other employment I have had to pay a little later than when my bill is actually due. I had another incident whereas there was another expense that came through and I was 2.54 dollars short. I noticed it and paid the bill the next day after depositing more funds. After that according to the CSR I spoke to whom had no empathy, no good customer service skills at all and I have been in customer service for over 12+ years, I was told that my "internal credit score" had dropped below a certain number. A credit score with a monster monopoly? A company that can charge us as high as they want because they have no competition.

Our home has been vacant since July 2014 yet each month the bills and reported water usage have increased, even after the end of Summer when usage normally decreases. My bills for October and November show water usage about three times during those same months a year ago when we had four people living in our house. We checked our house and there are no leaks in the plumbing or flooding on the property. Virtually no water is being used yet our monthly bills have been over $200!

JEA has charged me $300 on my bill. Says me and my husband used 11,000 gallons in one month. At the most in the 3 years we have live here it has been 5,000. This is right after a water main busted in the road and my husband called about the water pouring in the road. I don't get why I should have to pay for something that had nothing to do with me. Called, they told me I have to pay and to fill out a form, only form is when your own house leaks water. Not my fault, JEA's fault. Even all the neighbors water bill went up. Please tell me how my bill changed on water and sewer but nothing in my house changed nor my routines or husband's. CSR on the phone was a joke. Just hope they resolve this quickly. Next if not resolved will have to contact BBB and a lawyer. This is not right. I will not let them rip me off, a waitress that makes $5/hr.

I received my "e-bill" this morning from JEA. I was so happy when I saw my bill was 160.00... In the not-so-distant past, my bill averaged 300-400 dollars, so anytime it starts with a 1, I am pleased. Well, I then scrolled down the page to see that I had "other activities", the total was 340.91!!! I was livid, to say the least. I called and spoke with a CSR, who informed me that my "internal credit score" had dropped below a certain number. First of all, what is the incentive for even maintaining a "high credit score" with them!??!? (I do pay each month, typically a couple of days after it's due). Second of all, why did I not receive any warning that this would happen, no letter, email (happily emailed the bill though), no phone call (all my info is up-to-date with them).

I was a resident along with another in a home. We split up. I called JEA month after month to disconnect service so I could get it in my name. JEA refused to allow me to do so. I called again after many many times and spoke with a rep. She stated since she could not disconnect service without permission she could not assist me any further, however felt badly with the situation I was in. At that point I asked what if the person did not pay their bill and it got cut off.... She stated then I could get it connected if I could prove he was taken off lease. I followed this (because after trying and begging him to do the right thing) I took new lease down to JEA office..... was willing to put new deposit down and all..... The supervisor told me that she would not allow me to get it on in my name without paying and being responsible for his bill!!! I DON'T UNDERSTAND WHY I AM RESPONSIBLE FOR PAYING THE BILL BUT HAD NO AUTHORITY TO DO THE RIGHT THING IN THE FIRST PLACE AND HAVE IT DISCONNECTED!!!

I've called several times to see why this newer house we are renting electric bills have consistently over 300 per month. We have complained to the management company. They put a fresh timer on the pool pump... brand new ac system. And the house already had new appliances when we moved in. We keep the ac set on 78. We don't turn on lights hardly at all... Since the new ac system it has gone up. House is roughly 1600 sq feet. Heck I lived in El Paso, Texas and electric still didn't run this high. They claim we're using 7000 gallons of water. Our sewer alone is 70.00... and they just don't care. They tell us to turn off lights and ceiling fans which we already do that. We are gone for most of the day as well. Still trying to understand why it's so high...

My house was not connected to City Sewer since 2003. After many scandals, in August 2013 JEA fixed the sewer but refused to return my money I paid during 10 years. JEA also charged for water how they wish. I live along and never use 1000 gallons they charged for (sometimes they put in my bill 5,000 & 8,000 gallons). They charged for water and sewer even I was on vacation and used none of their services. Sometimes, I have a bills with "0" gallons and, any way, charged for "AVAILABILITY". JEA is collecting non-utility money on behalf of City of Jacksonville (Franchise Fee). They're charging us FUEL FEE (we never bought from them any! They say: we use the fuel to produce electricity. However, we're paying our electricity bills.

I am here because I am angry and feel victimized by this so called "not for profit" community owned utility company, and I want to warn others so they do not find themselves in the situation my family along with who knows how many other people are unfairly in. In April, we made 2 separate payments by check on our monthly bill. Long story short, the checks bounced and when we realized what happened, the next day we immediately paid our bill without debit card. We have 2 children in diapers and we are on a tight budget. We have lived in the same house for nearly ten years and have never bounced a payment before or had our service disconnected.

I mistakenly had a return check payment on my power bill. After I realized my check would be returned, I quickly made a payment in cash to avoid cancellation but they still disconnected my power and this company not only charged me a return check fee but they are also charging me another deposit fee without any notification. When I called to inquire about why I was being charged for another deposit. The customer service rep advised me my credit score fell below 800 because of 2 infractions on my account. They are now saying the returned check along with the disconnection counts as 2 infractions.

I had been hospitalized three times the beginning of this year with heart problems including a heart attack. I was left unable to work and a lot of bills. I struggled to hang in there as they say, but it finally caught up to me and after 3 months, I had two checks returned. I made good on the checks within a week of being returned. I understand the need for rules, but there are extenuating circumstances. I called and explained my situation and the response was sort of "We can work with you, but if you are late with a payment, we will disconnect your services." I have been a long time customer of JEA and can't remember ever having been disconnected. I went from a zero balance to being billed for three months service. One month of service and two months deposit and I don't get my disability check until next month.

So recently I went through a change from one financial institution to another, so you have to go through all your bills and make sure your bills are updated correctly. For JEA, I was on auto payment. So I made the change and the website updated the information and went back to the home screen. No notice or email communication of any hold. I also emailed the contact us on the webpage to wait for feedback. After 1.5 weeks, still no response. So I called into customer service. They said, "We got your email and your change." So I asked, "Will next payment come out of my new account?" The response is it might.

I have a complaint. Yesterday, I scheduled an online payment of $218 as I always do and my husband went in to a JEA location and made the payment in cash without telling me. So, I called in to JEA this morning to ask them to please cancel the online pending draft because my husband took the cash out that would have covered the online payment. And I was told that I had to let the payment bounce, then send in proof that it bounced which by the way would cause my mortgage payment to bounce as well. Then they could submit a request to have the funds reimbursed back to me which is the craziest mess I've ever heard of because that wouldn't be helpful at all. There should be a way to cancel a scheduled payment if it hasn't taken place yet.

I have lived in Jacksonville for over 40 years and during that time, I have had several battles with JEA (all lost). Now we all know every company has to make money to stay in business. But I am not sure what role that they are trying to play in the well-being and service that they shove down the throats of the citizens of Jacksonville. Notice I did not say ‘try to shove’. Let's start with this, the people at the top who reap all the benefits and rewards on the backs of the consumer. How much is enough?! When you are a child, you collect marbles and, at the end, you want all that you can get. But there has to be a time when you say that's enough marbles.

I want to preface this complaint by advising how dissatisfied I am with JEA's customer service, namely, the lack of regard I have received from the staff which would include two supervisors (Ms. ** and Ms. **), two representatives, and a non-responsive email from an additional supervisor, Mr. ** in which I cc'd the CEO, Mr. Dickenson. I am also dissatisfied due to an astronomical bill (the highest ever) without a logical explanation since I have not been in FL since May 11. No one lives at my apartment (it is vacant), and I have had several apartment staff check and they have noted that nothing is on in the residence, except basically appliances.

In November of 2011, a truck from a neighboring apartment ran over my meter. The water ran all over the yards of surrounding apartments. The JEA sent out a crew that worked for approximately 10 days to restore the lines and install a new meter. I was billed for 4,000 gallons of water with no meter to measure it. I complained for weeks. The JEA sent out a representative who stated that no work had ever been done on this meter. (All the surrounding apartments had watched the work done!) The JEA representative went to the apartment manager who stated that it was a complex line that was broken, not my line. The manager was never out there. She never saw the lines.

JEA has been charging me for 3000 gals water/3000 gal sewer. I am one person living in a small 1/1 unit 685 sq. ft apartment. My toilet tank does not leak and it is a 2.5 gal tank. I use my toilet about 4-5 times per day, that is 10-15 gals per day. So why am I being charged for 3000 gals/sewer? I use less than 1000 gals water/sewer per month. JEA has been to my apartment and they said there were no leaks. I was being charged for 2000 gals of water and when I called several times to JEA, I get no help from them. Now I am being charged for 3000 gals each. Why is JEA ripping me off and accusing me of using this much water, 6000 gals total, every month?

I called at 12:03 pm on March 15, 2012 to have my service switched (home is still on) from previous owner to us. Cateel informed us that because we had called 3 minutes late, there was an additional $30 charge unless we waited until tomorrow, then it would be $20. First, we are and continue to be existing JEA customers with no late or other negatives. Second, they don't even need to go out - it's just a computer switch. Third, $30 because of an administrative opportunity to rip customers off.

I was charged a late payment deposit fee. The fee was what JEA considered an average "use". So, JEA charged me $599.00 deposit fee, refundable in 3 years! The fee is refundable if I do not - ever - miss a payment. What I find more disturbing is the fact that the fee, or the amount to get the money back, is not not subject to an appeal. When I asked where is this in my contract, I was informed this was implied. Is this even legal?

I called the first time because of a $300 deposit that showed up on my bill. I already paid a $300 deposit back in August. They never stated at any time that if my charges ever exceeded 300 that I would be "subject" to an additional deposit. August was our hottest month, and the only time my bill was over 300 (which I paid completely in full).

While walking my new puppy to visit a neighbor, I noticed one of your trucks (license # **) parked in my neighborhood in a small driveway between trees on either side (appeared to be trying to get out of sight). I heard a lady talking loudly on her cell phone to an apparent friend about her church. There was no problem. I passed on down the street and visited my friend for 30 minutes. On my way back home, the truck was still there and your employee was still talking on the phone to what appeared to be the same friend, based on the conversation. I walked on back home towards the entry to my neighborhood (Queen's Harbour). The truck never passed me so I assumed she was still there.

JEA is ripping us off by overcharging for the water and the sewer. For the past three months, JEA have been trying to charge us for 28,000 gallons of water even though we don't use it. One evening, we have clocked the meter by turning everything off and draining few gallons of water and realized that the meter actually spawn to 600 gallons in just a few minutes. Despite all the complaints via phone, JEA have not done anything to repair the problem and still sending us bills with ridiculous amounts of water consumption. We are going to complain to every possible newspaper to expose this scam on the part of JEA - Jacksonville Electric Authority.

I was cut off from the electricity a couple of months ago because I did not have the money to pay it. I borrowed the money and paid in full on the same day and was put back on. We live in Florida. I am 60 years old and live with my daughter, grandson and roommate. Due to what is going on in all companies with downsizing and layoffs, my company decided to cut back hours and no pay raises, period. I make $8.05 an hour and work 35 to 37 hours a week. My grandson is going to school and cannot find a job. My roommate hurt his back and we still do not know the outcome of his status. I called JEA to ask them if I could split my $188.00 electric bill into three payments to have it paid off before the next bill. Because I was cut off a couple of months ago, in about 7 years, they stated full payment or nothing.