Georgia Power Reviews

I was on a bill about $150 per month and for the past two months I pay about $450 with same equipment and even reduced usage after the first outrageous bill. Yet they claim nothing is wrong and won’t even look into my complaint. I just feel their monopoly is making them abuse customers.

I’m a California ninja. There is no reason that GA power has this much control over the city. They have frustrated me one to many time. Stop stealing my money. Tell me my meter is right and I ain’t never seen someone read it if they are the putting the highest price to charge. I don’t use 7.50 wk a day. You jack the prices up and I hope you fry die for all your bush it.

The prices are already too high as it is and it will continue to go up, because GA power knows no one else can service our area. It’s ridiculous. We just had to pay $1300 to get our heating and air unit repaired and I realized it too late unfortunately. Our electric bill was $655! That’s insane. It’s because the heat was constantly on, but only cool air was blowing out. I called to see if there is anything that can be done, because that’s astronomically high and we’ve never come close to touching that and of course the lady on the phone couldn’t give two rips that our bill was high. Heck, she didn’t even know what I was trying to ask for the first part of the conversation. We are first time home buyers, but I promise, the next house we buy, I will make sure GA power is not the company that services that area.

There have been no major changes in appliances, occupancy, or usage habits that would justify such an increase. I wasn’t home and unplugged everything and still my bill still was high!! I am requesting a detailed review of my account, including A breakdown of my usage for the billing period. This bill creates a financial hardship, and I would appreciate this matter being addressed promptly.

It is maddening to have no choice but to continue to buy power from this company that is completely unresponsive, incompetent and condescending. Customer support seems trained to avoid responsibility at every turn. You have to wait at least 30 minutes just to get someone on the phone and each person will tell you they can't do anything for you as they pass you around to one another. They have been billing me the wrong amount for months and limiting my solar power production. They honestly operate like thugs and need a complete overhaul. I would like to see a class action lawsuit as I've spoken to many people who have had improper charges. Shameful.

Georgia Power asked for my permission to cut back tree limbs in my yard because they were obstructing power lines, and they promised me they would clean up the mess afterward. I agreed, they came out, cut the limbs down—and then left the entire mess scattered across my yard. No cleanup. Nothing. The next day I called to ask when the debris would be removed, and “customer support” casually told me, “Ma’am, they’ll be back to get it up.” I asked when and she couldn’t tell me anything. I asked if it would be today, tomorrow, next week, next month, or next year—and she still had no answer. I am absolutely disgusted. I take pride in my yard, and I had just manicured it for an event I’m hosting. Now I have giant limbs—some as large as a tree—lying all over my lawn because Georgia Power couldn’t follow through on their own promise. This is unacceptable and incredibly disappointing.

Their rates are Insanely high. We have constant outages (even without storms - 2 times this week). Their communication regarding outages are mediocre to say the least. If I could choose our own power company, I would not go with them. Do better!

This is a ** company power is too high and constantly upping, not to mention I lose power every other day FOR NO REASON, it just goes off, takes 2-3 hours to come on, and I'm still paying higher bills just a ** company with ** power grid as well. Trees lay on power lines for ages, never being cut down but cut around.

They expect the government employees to pay their bill as normal knowing we are not being paid. The electric company is other states had a plan in place to help their customers. Soon as I find a way to have electricity without a utility company that’s what I’m going to invest in. Dumping utility companies!!! Shame on you! I wish we could choose no stars! One star is too good.

Second problem in 2 weeks with Georgia Power. They are charging me an extra $30 on my bill because my payment was sent back. Not late, not even close to being late. Paid with the same card I always use and they won’t tell me anything else other than it got sent back. Terrible customer care.

Customer service suck. They can’t handle upset customers, they can’t help and special needs families are struggling the most with this company. Atlanta needs a new power company. Georgia power is taking money and our city leaders are letting them.

Awful customer service. You can't talk to a person on the phone and the chat is all virtual and doesn't do a thing to help. Georgia Power shut off our electricity a day early when we were moving because they couldn't be bothered on a Saturday. We had to fight to get it turned back on and now they won't shut it off again. We are getting billed for other people's electricity and I can't get anyone on the phone to address it. I wish someone worked there.

The prices have been rapidly increasing. Though my kwh usage has been dropping. I experience an outage almost monthly. At times, these outages result in having to replace food. I requested site visits when they blamed the price increase on increased usage. I explained there has to be another problem that is incorrectly reporting increased usage since I was aware we had less usage based on our schedule changes and suggested maybe an issue with the meter. They are only willing to do a virtual check from their throne on high.

And with Georgia Power for 100 years they said coz I ain't pay all my money that I caused my problem. They told me to be happy with my lights off. I was 7 hours late. I'm paying one bill and they put them in the dark and they told me to be happy about it. Like I told him it's all good. I'm used to not having nothing and I'm still going to be okay. I'm not going to be happy all of my lights are off. My bill went up 100%. Don't know why. Don't know how. But still it went up. I'm not asking nobody for nothing. I'm going to stay in the dark until I can do better but Georgia power ain't for the people. They overcharging people and they telling people they wrong and they can't pay the bill and they want you to be happy about it. Well thank you Georgia power because my lights off, I'll be better and I'll be stronger because of that

Georgia Power do not care about their customers even if they are sick. They give no room to help you. They are a wicked greedy company and why do the state of Georgia have no care about the people in this state.

Power prices are way too high. 4 price raises in 8 months is ridiculous. Why do I have to pay for your extra power plants? I can never get anyone on the phone, aside from the bills being excessively high they don’t take the money out of your account until a week later, Power randomly goes out with??? As the eta, whole company is trash but you can’t go to anyone else because they have the monopoly in Ga, which is illegal btw.

Power will go off for hours for no reason. Especially when all power lines are underground. No resolution and the website and ability to report is trash. There’s no option to choose another provider because they are a monopoly

If I could leave ZERO stars I would. Their customer service has been atrocious since even trying to sign up for service since the end of March. I did everything on my end regarding submitting paperwork and was sent an email welcoming me to GA Power and giving me an account number on in April. Subsequently signed up for paperless billing and autopay to ensure everything would be billed on time. Apparently, they did not do their part, however, and didn’t finalize confirming my paperwork (which makes not sense since I was given an account number and power was on). So my account was “not active” even though I was reassured many times that everything was good (I had called multiple times from March to April to make sure all was in order, as we were moving into the house at the end of April). Didn’t come to the knowledge that we didn’t have an active account until I tried to report a power outage in our neighborhood…in June!

I am a disabled Army Iraq war veteran, the VA Regional Office and the department of fiduciary services in South Carolina have issued me a Fiduciary, which is a payee who takes care of the payment of all of my utility bills and Mortgage, unfortunately this individual has not paid my Georgia Power bill in over a year. That is the statement that Georgia power has made. Payments are totally out of my hands. My complaint with Georgia power is they cut my power off early, It was supposed to stay on until August 28. They cut it off Thursday, August 5. I believe it was, the problem with Georgia power is they refuse to give me any type of payment plan options, I’m a war veteran. My lights are out and I need help and they refuse to work with me or the VA or the Fiduciary Hub in order to keep my lights on or either set up a payment plan so the bill can be played.

August 6, 2025 a tech came by to install your new smart meter but was unable to install due to bushes in the way. I was given no advance notice about this, and when I contacted Ga Power about this I was told they didn't even have our subdivision listed for installation of new smart meters, so I asked if there was anyone with Ga Power that I should notify about this and I was told no, but I could report it to the police.

ABSOLUTELY DESPICABLE COMPANY. I hope they go bankrupt and go out of business. Absolute POS trash. I wish for every bad thing that could ever happen in this world to happen to them. No empathy, no human touch. They don’t give a F about you.

Horrible business. You can't reach anyone. They have a complete monopoly on the market and still are abusive to customers. Prices are sky high and there is nobody to speak with by phone or by chat. All AI and complete crap. In any other setting they would go out of business. But since there is no competition, we are stuck with their "service". ZERO STARS!

I wish I had NGA Power! Georgia Power is absolutely horrible! We don't have a hub for trucks in this county and when the power is out it takes forever for them to get it back on and for what we pay a month we should have better service! It's a shame that all our appliances are energy efficient but the power bill is 3 times higher than it was just a couple of years back. I want to move just to get away from this pathetic company.

We must unite and take a stand against GA Power. GA Power is accumulating significant expenses and transferring these costs to consumers through fees and surcharges on our electric bills. For instance, consider the nuclear construction recovery costs. They may claim this is standard practice. We should question that assertion. If we were to pass our rent, car payments, and insurance costs to GA Power as fees, do you really believe they would accept it? So why should we accept it when they impose it on us?

Absolutely corrupt company hiding behind fake “we’re here to help” marketing. They quietly raised my flat rate by $50/month without notice or time to respond. When I called, I asked how my usage compared—and it turns out I was paying more than I used almost every month. So I asked: wouldn’t it make more sense to switch to a per-usage rate? The rep agreed. I confirmed—will that start next billing cycle? She said yes. Cut to: a $353.90 bill. Nearly double what I’d been paying. You can’t get anyone on the phone, and when you finally do? They don’t care. This isn’t customer service. It’s predatory billing. Shame on this company.

Today Georgia Power came by and shut our power off after only being in our new house for a month. I’ve been waiting on them to send me my first bill and I have yet to receive it. When I called to figure out why I was told that the transfer was incomplete on their end. Completely their fault yet they can’t come back out until tomorrow to cut our power cut back on. It’s 90 degrees outside and we have two babies. Very disappointed in the lazy work ethics that y'all have.

If I could give them negative stars I would. We just moved into a new house and sent in the documents to get the power turned on and I was told it would be same day or next day, I come home from work and our power is off and I call them and they tell me it takes FIVE TO SIX business days to review documents. So I asked if there was any way to expedite this since we have nowhere else to go and have no power with tomorrow reaching 90 degrees outside and their response was “Sorry we can’t do anything to help you”. So they would rather us be in a house with nowhere else to go with ZERO POWER for A WEEK with no remorse. They absolutely suck.

They are terrible. I got on the prepay account because of being behind. My account is cash only so when I try to get help from churches in the county, the churches can't assist me because Georgia Power will Not accept a check for my account even from the church. My power gets turned off constantly because I can't keep up with it and every single time it's a $30 fee. I called and they were of no help whatsoever. It has been absolutely terrible dealing with them. Do not get on the prepaid account.

Georgia Power's budget billing is not set for a 12 month period as they advertise. If it were, it would be a great program because you could set-up your monthly spending budget, keep it up and be consistent. Georgia Power is consistently changing your monthly bill which is not budget friendly and can cause chaos with your budget bill planning. GP has changed my budget billing payment 3 times between 2024 and 2025. When this happens I have to go back over my bills and make changes. When you have to do that it is not a budget plan.

I’ve known no other power company than GA Power but they are utterly trash. I never understood how they can justify charging double for power in the summer months because the cost of energy production increases with increased demand. I mean, I can understand the increase energy consumption due to the high temperatures and increased A/C use in homes and businesses.

Had storm knock out power..14 hrs and counting... storm was not that severe.. At first were told 3 hrs until restored...then hrs later informed it will be 23 hrs until restored...That's to long!!! Come on GA power!!

No power yet with the sun coming up is wild....when a third of my monthly income goes to these guys... I understand storms happen but we pay too much to not have faster repair times and cash back for inconvenience!!!

The absolute worst power company we have ever had. Power goes out daily. When it’s beautiful outside the power goes out and when it’s barely raining the power is out. We lose power for days. Our meter stopped working for our barn and the CUSTOMER SERVICE WAS AWFUL. I wish we could have anybody else. They are so expensive and beyond terrible.

I am new to Georgia, moved into my place two weeks ago. I was asked to pay two different fees including a security deposit prior to service being started. I paid over 200 the same day they asked me, they sent me a message saying my service was scheduled to be turned on. But then sent another email saying they can't turn it on because I needed to pay. I got to them asap letting them know I paid already, and what else is needed. No apologies received, I was just told my service would be on in three business days. Well I haven't gotten anywhere. Now I'm asking for a letter or document stating service is on, and they won't give me that. I have never experienced such a horrible electric company.

I moved alone into an apartment in Atlanta from another state on April 1, 2025. I find Georgia Power's daily usage reports have no relationship to my actual use. My subterranean apartment is naturally cooled and I have never needed to turn on the air conditioning or heating system. As an experiment, I've unplugged all the kitchen appliances, including the refrigerator, and anything that draws phantom power. I don't use the dishwasher. I run my small, portable clothes washer once a week during the off peak, and do not have a clothes dryer. I do not have an entertainment system of any kind outside of YouTube on my computer. I limit my time on the computer, and turn off my laptop and modem when not in use. I seldom have more than one light on at a time.

Georgia Power customer service is terrible. First, you can't get a human being without having to fight through several different menus. The AI wants to handle it, but they can't. Then when you do get a human being, they don't speak English. And nine times out of 10 they don't know how to help you.

I feel like I am being peeled, my service is 17.90 a day for 571Kwh a month, my cost last year was 3.71 a day. This is strong-arm robbery. I don't even have light on or the tv. I live on a fixed income and when I reached out to them for assistance, it took me a week to get through and then I was spoken to like I was a piece of trash for being poor.

I live in a neighborhood where the power goes out way too often and is not normal. Sometimes they blame it on a car accident, a tree down or the weather. It can be calm and not a breeze in the air and the power will go out for hours in the dead of summer with no AC. There is clearly an issue with their lines in the area and they do NOTHING about it. We are so tired of this company’s inconsistencies. The price of power has gone up and their service is subpar and the customer service couldn't care less because we have no option to use anyone else and they do nothing about it to help us. Screw GA Power. Blame it on everything other than their power lines they don’t keep up with.

Trying to have service connected to my new place. The website says 24 hours. I uploaded the documents, paid 150 dollars and after more than 24 hours, the call center is saying they will check the documents between 3-5 days to contact me and so see when the service will be connected. I have a child and I don’t have where to go.

GA Power just sucks. Constantly getting past due notices where we sent payment 1-2 weeks in advance, their system even shows they received payment; however, they don't change the "past due" verbiage (example: they receive payment on 4/28/25 but on 5/2/25, they still have not updated that they accepted it - thus resulting in more late fees and verbiage), and we get hit with more past due payments. Basically, this is their way to force us into autopay. Constantly get notices that they will disconnect. It is just crazy. These people are full of crap. I feel like their actions or lack thereof are illegal. I'd love to talk to some middle manager to get this straightened out but it's impossible to do so. I wish only the worst for this company. I hope they go bankrupt, and their CEO stops getting $5,000,000+ in compensation every year. I know nobody can see me right now, but I got my middle finger letting them know who #1 is...