Georgia Power Reviews

Georgia Power has been an absolute nightmare, I’ve been calling for over a week. Finally get someone on the phone and he was absolutely useless and rude. Was explaining my situation and he basically said “come up with more money“. Asked to speak to a supervisor and all of a sudden I’m on hold and the call is dropped.

We have an outage on our property and have had no A/C for 6 days in the middle of a heat wave, because something is wrong with our power meter (confirmed by an electrician). We've been waiting to receive a technician and have called customer service at least 10 times to ask when someone is coming out, but no one has come to fix the issue. This is legitimately dangerous, but we just have to wait, since there are no other electricity providers available. Unfortunately, there is no real incentive to provide quality service, since they have a monopoly. I hope the government can finally hold them accountable and mandate that they lower rates and improve service.

Full of shit, you have a payment arrangement. The payment arrangement payment is pending. They cut off your power then your love to pay the new bill balance to restore the power, you pay it and then they restore the power within two seconds.

This company is HORRIBLE!!! Started new service for my home and explained there’s a sick child that lives at the location that requires power. It’s June in GA we’ve been waiting for 48 hours without power just to verify my identity by a third party company. This is absolutely unacceptable the Southern Company needs to go out of business and give smaller businesses a chance. We deserve options to make the best choices. It used to be illegal for a company to monopolize an industry.

GA Power raised the rates 6 times in the last 2 years. Then they spent millions on ads saying they will commit to not raising rates going forward. Now, GA Power will be raising the rates YET AGAIN on consumers. That's 7 rate increases in 2 years. 7!!! Had enough yet? Over the next few months, we will get even more people coming to this sub to complain about how high their power bill is. Get ready - it's going even higher! GO VOTE THIS NOVEMBER.

My name is Kimberly ** and this is my truth about Ga Power in Atlanta Ga! I was put on a 90.00 base rate for years! My electric never was disconnected! Then I noticed on my bill they started increasing my base pay every month from 90.00 to 109.00 to 125.00 and every time I called them about the increase they always say " Someone will be contacting you"!

They turn your power off on Friday and if you don't pay by 5 o'clock the same day your lights will be off till Monday afternoon. I'm disabled and had to go through this. As of this time they still haven't recognize that I paid them 300 on the 16th. This is ridiculous and bad business practice. Sometimes it can be life or death.

Georgia power actually had the nerve to disconnect my Tru Vista Internet and I saw them down on HANSON RD down the hill from me do it. I figured they were going to put it right back on, but never hooked it back up when they was done putting up their tension cable for the power lines. What pisses me off the most is they did not even yell up the hill to me or come to my house to let me know what they was doing this. I was building a fence right above them around my yard and they could not say anything to me, really?

I honestly do not know where to begin with Georgia Power Company because the experience has been nothing short of a nightmare. Their billing department is absolutely awful, and dealing with their staff is beyond frustrating. In just a three-month period, I’ve had payments taken out TWICE from my account, and each time they try to claim I have auto pay set up which I never set up. I HAVE ALWAYS, ALWAYS, PAID ONLINE. Then comes the ridiculous process of having to cancel the 2nd payment at the bank which I never authorized in the first place. It’s exhausting and feels like you’re constantly having to fix THEIR mistakes.

There was an email sent to by Georgia Power March 5, 2026. Stating they recently received a request for a new customer to connect electric at my address. I also got a text from them on March 6, stating final bill. I said to myself final. They stated that as if I am going somewhere. I did not recognize the email until March 7, 2026. I tried to contact the company but it was a Saturday. So I called on Monday and spoke with a representative and the manager. I let them know that I gave notice of disconnect or moving services. I have lived at my address for nearly 20 years. That stated that's why the email was sent. The stated the new customer could have been off one number in the address. They say it happens a lot. It was stated that the account would have to be closed down and a new account started. I told them that that should have never happened. I should not have to closed my account of nearly 20 years.

The very worst.. Steer clear of Georgia Power by all means. I never in my life experienced a utility company as deplorable as this company. Is unreal how they're robbing us & no one does anything about it!

Pedro, was excellent. Sounded very excited to be at work and excited to help me!! He literally brightened up my day, keep up the good work Pedro! You’re amazing!!! Awesome customer service!!!!

If I can give zero stars I will. My bill was current due to being shut off the entire 408 dollars paid. 2 weeks later I get a reminder of 488. I kindly call customer service about RESETTING THE UP TO DATE PAYMENT AND THEY SAID THEY HAVE NO WAY OF DOING SUCH. Even tho my bill is only 178 now. With zero balance and all the reconnections fees and fees on top of fees. If you are able to disconnect somebody, you are able to change that in your system.

Good morning or evening Sir or ma’am, Georgia Power is by far the worst electric company thus far, regardless if I go on vacation or only use one unit (because I have two) in my home the light bill stays high. For example when had a home with greystone I kept all my exterior lights on throughout the night, game, and kept the tv on all night and my previous home was larger (in square footage) my light bill was only 65-85 bucks a month but with Georgia power it stays 139-189 bucks and this home is smaller and I don’t game or have exterior lights on.

Ga Power Has the most aggressive and inflexible collections process despite always having to raise rates on customers for any expansions they want to do. My bill was due on 02-23-26. I could not pay it on the exact due day, and was planning to pay it soon. Today is the 25th, two days later and Ga Power is already calling me threatening me with disconnection! Despite having a deposit for 2x the amount due, they still are acting like bloodhounds. I have a small business unit, 1700 sq ft and I have been here for 5 years, and they act like I am going to run off without paying.

I called the representative to change my mother’s automatic payment. And the agent was soooo patient with me and walked me through how to change it on my iPad.

This power company makes up all the rates. I live alone and I had a cheaper bill with Marrieta Power. Now I'm working 2 job and hardly ever have time to don't use washer or dryer and my bill for 30 day was over 200. I called to asked, "Are you guys reading the correct meter? I'm never home." It's definitely a scam. I don't trust what they're saying with the remote meter reading. I can't wait to move somewhere to have Marrieta Power again...a company you can't really trust.

Georgia Power is full of it sometimes. It sucks even when I call to make arrangements to pay something that I can afford to pay. They always say past due but due to hardwired they say they care but they really don't like they be doing something good, cut people off and always ask for all the money like Gosh man. Everybody having hard times and God really is the power but it would be better to not cut people off long as they paying on their bill or trying to set up something even if they pay on it. Be thankful they paying. Something cut their lights back on. Y'all don't care if people get sick and die.

I'm Literally watching these Jerks out here who are supposed to be fixing my power because we are all freezing to death in our homes. I am watching this absolute parasites and participation trophies sit on their butts in their heated trucks while everyone in Pecan Grove freezes in their homes. Best time they can get the power back...4 hours from now. These people ought to be arrested for human rights violations. If y'all can't be bothered to fix my power swiftly and efficiently then please fire your field crews, fire your office staff, and shut down as a whole.

I have a community mobile home park in Clarke County Georgia. Yesterday, around 10:30 - 11:30 I noticed that my water was off. We have two wells for our water supply system. I immediately checked out our wells and there was no power reaching our system. At that moment a Georgia Power Repair Unit pulled up. The driver had already been notified that we had a problem. The driver began to review the power lines in the park. I did not get his name, but, he was very cordial. He explained what he thought the problem was within minutes. He made a correction involving a transformer. Within 30 minutes he had us up and running. I want to thank Georgia Power for the quick response and I want to especially recognize the professionalism of that repair lineman. I know all response can't go this well. Please thank this lineman for us.

Long story short, my family and I have been waiting for Georgia Power to come put a meter back on our house over the weekend. Here it is Monday, and I spoke with this wonder woman named Shondra **. She listen to our problem, did not give us the runaround about services. She actually called the tech to see if they could service our house immediately. With dealing with today's customer services reps in other companies. They need to take a master class from this lady. She understood the assignment and went over and beyond to make sure we were good. Especially in this horrid cold weather. It's people like Shondra that make you feel be a little bit better when the world around you is hectic. Please give this woman all the recognition and a bonus or promotion because she deserves it ten times fold.

Exceeded our expectations. Power went out. House temperature down to 57F. Outside wind gusting 30-40mph with sleet. Yet, the men and women of Georgia Power moved methodically and safely to restore our power along with 50 of our neighbors. My friend and I were so very thankful for their persistence inspite of the adverse weather. Bless you all.

Ga Power is one of the Worst organizations or businesses in the World! Residential customers should not have to pay for Data Centers being built and operating. Whatever business is building or operating Data Centers should be responsible for paying their own energy bills. Data Centers are not used by residential customers, therefore our residential bills should not increase because of Data Centers being built and operated. This should actually be a lawsuit because Ga Power is essentially stealing money from customers to pay for businesses who have built and operating Data Centers. The state of Georgia should remove ga power from operating as a business or corporation. Because of their horrible tactics and techniques.

THE WORST customer service ever! Someone (NOT ME) requested to turn the power off in my condo. It's a freezing weather in Atlanta. I have my elderly mother and a cat in the condo. I called them up to restore the power. They keep asking me about some pin. I told them I never set up one. So they asked some docs - I sent. They said it will take 3-5 days for them to go over. Are you freaking kidding me? 3-5 days with no power. My lawyer on them. They want a lawsuit they will get one! I have all conversations recorded.

I was on a bill about $150 per month and for the past two months I pay about $450 with same equipment and even reduced usage after the first outrageous bill. Yet they claim nothing is wrong and won’t even look into my complaint. I just feel their monopoly is making them abuse customers.

I’m a California ninja. There is no reason that GA power has this much control over the city. They have frustrated me one to many time. Stop stealing my money. Tell me my meter is right and I ain’t never seen someone read it if they are the putting the highest price to charge. I don’t use 7.50 wk a day. You jack the prices up and I hope you fry die for all your bush it.

The prices are already too high as it is and it will continue to go up, because GA power knows no one else can service our area. It’s ridiculous. We just had to pay $1300 to get our heating and air unit repaired and I realized it too late unfortunately. Our electric bill was $655! That’s insane. It’s because the heat was constantly on, but only cool air was blowing out. I called to see if there is anything that can be done, because that’s astronomically high and we’ve never come close to touching that and of course the lady on the phone couldn’t give two rips that our bill was high. Heck, she didn’t even know what I was trying to ask for the first part of the conversation. We are first time home buyers, but I promise, the next house we buy, I will make sure GA power is not the company that services that area.

There have been no major changes in appliances, occupancy, or usage habits that would justify such an increase. I wasn’t home and unplugged everything and still my bill still was high!! I am requesting a detailed review of my account, including A breakdown of my usage for the billing period. This bill creates a financial hardship, and I would appreciate this matter being addressed promptly.

It is maddening to have no choice but to continue to buy power from this company that is completely unresponsive, incompetent and condescending. Customer support seems trained to avoid responsibility at every turn. You have to wait at least 30 minutes just to get someone on the phone and each person will tell you they can't do anything for you as they pass you around to one another. They have been billing me the wrong amount for months and limiting my solar power production. They honestly operate like thugs and need a complete overhaul. I would like to see a class action lawsuit as I've spoken to many people who have had improper charges. Shameful.

Georgia Power asked for my permission to cut back tree limbs in my yard because they were obstructing power lines, and they promised me they would clean up the mess afterward. I agreed, they came out, cut the limbs down—and then left the entire mess scattered across my yard. No cleanup. Nothing. The next day I called to ask when the debris would be removed, and “customer support” casually told me, “Ma’am, they’ll be back to get it up.” I asked when and she couldn’t tell me anything. I asked if it would be today, tomorrow, next week, next month, or next year—and she still had no answer. I am absolutely disgusted. I take pride in my yard, and I had just manicured it for an event I’m hosting. Now I have giant limbs—some as large as a tree—lying all over my lawn because Georgia Power couldn’t follow through on their own promise. This is unacceptable and incredibly disappointing.