Georgia Power Reviews

Georgia Power is full of it sometimes. It sucks even when I call to make arrangements to pay something that I can afford to pay. They always say past due but due to hardwired they say they care but they really don't like they be doing something good, cut people off and always ask for all the money like Gosh man. Everybody having hard times and God really is the power but it would be better to not cut people off long as they paying on their bill or trying to set up something even if they pay on it. Be thankful they paying. Something cut their lights back on. Y'all don't care if people get sick and die.

I'm Literally watching these Jerks out here who are supposed to be fixing my power because we are all freezing to death in our homes. I am watching this absolute parasites and participation trophies sit on their butts in their heated trucks while everyone in Pecan Grove freezes in their homes. Best time they can get the power back...4 hours from now. These people ought to be arrested for human rights violations. If y'all can't be bothered to fix my power swiftly and efficiently then please fire your field crews, fire your office staff, and shut down as a whole.

I have a community mobile home park in Clarke County Georgia. Yesterday, around 10:30 - 11:30 I noticed that my water was off. We have two wells for our water supply system. I immediately checked out our wells and there was no power reaching our system. At that moment a Georgia Power Repair Unit pulled up. The driver had already been notified that we had a problem. The driver began to review the power lines in the park. I did not get his name, but, he was very cordial. He explained what he thought the problem was within minutes. He made a correction involving a transformer. Within 30 minutes he had us up and running. I want to thank Georgia Power for the quick response and I want to especially recognize the professionalism of that repair lineman. I know all response can't go this well. Please thank this lineman for us.

Long story short, my family and I have been waiting for Georgia Power to come put a meter back on our house over the weekend. Here it is Monday, and I spoke with this wonder woman named Shondra **. She listen to our problem, did not give us the runaround about services. She actually called the tech to see if they could service our house immediately. With dealing with today's customer services reps in other companies. They need to take a master class from this lady. She understood the assignment and went over and beyond to make sure we were good. Especially in this horrid cold weather. It's people like Shondra that make you feel be a little bit better when the world around you is hectic. Please give this woman all the recognition and a bonus or promotion because she deserves it ten times fold.

Exceeded our expectations. Power went out. House temperature down to 57F. Outside wind gusting 30-40mph with sleet. Yet, the men and women of Georgia Power moved methodically and safely to restore our power along with 50 of our neighbors. My friend and I were so very thankful for their persistence inspite of the adverse weather. Bless you all.

Ga Power is one of the Worst organizations or businesses in the World! Residential customers should not have to pay for Data Centers being built and operating. Whatever business is building or operating Data Centers should be responsible for paying their own energy bills. Data Centers are not used by residential customers, therefore our residential bills should not increase because of Data Centers being built and operated. This should actually be a lawsuit because Ga Power is essentially stealing money from customers to pay for businesses who have built and operating Data Centers. The state of Georgia should remove ga power from operating as a business or corporation. Because of their horrible tactics and techniques.

THE WORST customer service ever! Someone (NOT ME) requested to turn the power off in my condo. It's a freezing weather in Atlanta. I have my elderly mother and a cat in the condo. I called them up to restore the power. They keep asking me about some pin. I told them I never set up one. So they asked some docs - I sent. They said it will take 3-5 days for them to go over. Are you freaking kidding me? 3-5 days with no power. My lawyer on them. They want a lawsuit they will get one! I have all conversations recorded.

I was on a bill about $150 per month and for the past two months I pay about $450 with same equipment and even reduced usage after the first outrageous bill. Yet they claim nothing is wrong and won’t even look into my complaint. I just feel their monopoly is making them abuse customers.

I’m a California ninja. There is no reason that GA power has this much control over the city. They have frustrated me one to many time. Stop stealing my money. Tell me my meter is right and I ain’t never seen someone read it if they are the putting the highest price to charge. I don’t use 7.50 wk a day. You jack the prices up and I hope you fry die for all your bush it.

The prices are already too high as it is and it will continue to go up, because GA power knows no one else can service our area. It’s ridiculous. We just had to pay $1300 to get our heating and air unit repaired and I realized it too late unfortunately. Our electric bill was $655! That’s insane. It’s because the heat was constantly on, but only cool air was blowing out. I called to see if there is anything that can be done, because that’s astronomically high and we’ve never come close to touching that and of course the lady on the phone couldn’t give two rips that our bill was high. Heck, she didn’t even know what I was trying to ask for the first part of the conversation. We are first time home buyers, but I promise, the next house we buy, I will make sure GA power is not the company that services that area.

There have been no major changes in appliances, occupancy, or usage habits that would justify such an increase. I wasn’t home and unplugged everything and still my bill still was high!! I am requesting a detailed review of my account, including A breakdown of my usage for the billing period. This bill creates a financial hardship, and I would appreciate this matter being addressed promptly.

It is maddening to have no choice but to continue to buy power from this company that is completely unresponsive, incompetent and condescending. Customer support seems trained to avoid responsibility at every turn. You have to wait at least 30 minutes just to get someone on the phone and each person will tell you they can't do anything for you as they pass you around to one another. They have been billing me the wrong amount for months and limiting my solar power production. They honestly operate like thugs and need a complete overhaul. I would like to see a class action lawsuit as I've spoken to many people who have had improper charges. Shameful.

Georgia Power asked for my permission to cut back tree limbs in my yard because they were obstructing power lines, and they promised me they would clean up the mess afterward. I agreed, they came out, cut the limbs down—and then left the entire mess scattered across my yard. No cleanup. Nothing. The next day I called to ask when the debris would be removed, and “customer support” casually told me, “Ma’am, they’ll be back to get it up.” I asked when and she couldn’t tell me anything. I asked if it would be today, tomorrow, next week, next month, or next year—and she still had no answer. I am absolutely disgusted. I take pride in my yard, and I had just manicured it for an event I’m hosting. Now I have giant limbs—some as large as a tree—lying all over my lawn because Georgia Power couldn’t follow through on their own promise. This is unacceptable and incredibly disappointing.

Their rates are Insanely high. We have constant outages (even without storms - 2 times this week). Their communication regarding outages are mediocre to say the least. If I could choose our own power company, I would not go with them. Do better!

This is a ** company power is too high and constantly upping, not to mention I lose power every other day FOR NO REASON, it just goes off, takes 2-3 hours to come on, and I'm still paying higher bills just a ** company with ** power grid as well. Trees lay on power lines for ages, never being cut down but cut around.

They expect the government employees to pay their bill as normal knowing we are not being paid. The electric company is other states had a plan in place to help their customers. Soon as I find a way to have electricity without a utility company that’s what I’m going to invest in. Dumping utility companies!!! Shame on you! I wish we could choose no stars! One star is too good.

Second problem in 2 weeks with Georgia Power. They are charging me an extra $30 on my bill because my payment was sent back. Not late, not even close to being late. Paid with the same card I always use and they won’t tell me anything else other than it got sent back. Terrible customer care.

Customer service suck. They can’t handle upset customers, they can’t help and special needs families are struggling the most with this company. Atlanta needs a new power company. Georgia power is taking money and our city leaders are letting them.

Awful customer service. You can't talk to a person on the phone and the chat is all virtual and doesn't do a thing to help. Georgia Power shut off our electricity a day early when we were moving because they couldn't be bothered on a Saturday. We had to fight to get it turned back on and now they won't shut it off again. We are getting billed for other people's electricity and I can't get anyone on the phone to address it. I wish someone worked there.

The prices have been rapidly increasing. Though my kwh usage has been dropping. I experience an outage almost monthly. At times, these outages result in having to replace food. I requested site visits when they blamed the price increase on increased usage. I explained there has to be another problem that is incorrectly reporting increased usage since I was aware we had less usage based on our schedule changes and suggested maybe an issue with the meter. They are only willing to do a virtual check from their throne on high.

And with Georgia Power for 100 years they said coz I ain't pay all my money that I caused my problem. They told me to be happy with my lights off. I was 7 hours late. I'm paying one bill and they put them in the dark and they told me to be happy about it. Like I told him it's all good. I'm used to not having nothing and I'm still going to be okay. I'm not going to be happy all of my lights are off. My bill went up 100%. Don't know why. Don't know how. But still it went up. I'm not asking nobody for nothing. I'm going to stay in the dark until I can do better but Georgia power ain't for the people. They overcharging people and they telling people they wrong and they can't pay the bill and they want you to be happy about it. Well thank you Georgia power because my lights off, I'll be better and I'll be stronger because of that

Georgia Power do not care about their customers even if they are sick. They give no room to help you. They are a wicked greedy company and why do the state of Georgia have no care about the people in this state.

Power prices are way too high. 4 price raises in 8 months is ridiculous. Why do I have to pay for your extra power plants? I can never get anyone on the phone, aside from the bills being excessively high they don’t take the money out of your account until a week later, Power randomly goes out with??? As the eta, whole company is trash but you can’t go to anyone else because they have the monopoly in Ga, which is illegal btw.

Power will go off for hours for no reason. Especially when all power lines are underground. No resolution and the website and ability to report is trash. There’s no option to choose another provider because they are a monopoly

If I could leave ZERO stars I would. Their customer service has been atrocious since even trying to sign up for service since the end of March. I did everything on my end regarding submitting paperwork and was sent an email welcoming me to GA Power and giving me an account number on in April. Subsequently signed up for paperless billing and autopay to ensure everything would be billed on time. Apparently, they did not do their part, however, and didn’t finalize confirming my paperwork (which makes not sense since I was given an account number and power was on). So my account was “not active” even though I was reassured many times that everything was good (I had called multiple times from March to April to make sure all was in order, as we were moving into the house at the end of April). Didn’t come to the knowledge that we didn’t have an active account until I tried to report a power outage in our neighborhood…in June!

I am a disabled Army Iraq war veteran, the VA Regional Office and the department of fiduciary services in South Carolina have issued me a Fiduciary, which is a payee who takes care of the payment of all of my utility bills and Mortgage, unfortunately this individual has not paid my Georgia Power bill in over a year. That is the statement that Georgia power has made. Payments are totally out of my hands. My complaint with Georgia power is they cut my power off early, It was supposed to stay on until August 28. They cut it off Thursday, August 5. I believe it was, the problem with Georgia power is they refuse to give me any type of payment plan options, I’m a war veteran. My lights are out and I need help and they refuse to work with me or the VA or the Fiduciary Hub in order to keep my lights on or either set up a payment plan so the bill can be played.

August 6, 2025 a tech came by to install your new smart meter but was unable to install due to bushes in the way. I was given no advance notice about this, and when I contacted Ga Power about this I was told they didn't even have our subdivision listed for installation of new smart meters, so I asked if there was anyone with Ga Power that I should notify about this and I was told no, but I could report it to the police.

ABSOLUTELY DESPICABLE COMPANY. I hope they go bankrupt and go out of business. Absolute POS trash. I wish for every bad thing that could ever happen in this world to happen to them. No empathy, no human touch. They don’t give a F about you.

Horrible business. You can't reach anyone. They have a complete monopoly on the market and still are abusive to customers. Prices are sky high and there is nobody to speak with by phone or by chat. All AI and complete crap. In any other setting they would go out of business. But since there is no competition, we are stuck with their "service". ZERO STARS!

I wish I had NGA Power! Georgia Power is absolutely horrible! We don't have a hub for trucks in this county and when the power is out it takes forever for them to get it back on and for what we pay a month we should have better service! It's a shame that all our appliances are energy efficient but the power bill is 3 times higher than it was just a couple of years back. I want to move just to get away from this pathetic company.