Georgia Power Reviews

We must unite and take a stand against GA Power. GA Power is accumulating significant expenses and transferring these costs to consumers through fees and surcharges on our electric bills. For instance, consider the nuclear construction recovery costs. They may claim this is standard practice. We should question that assertion. If we were to pass our rent, car payments, and insurance costs to GA Power as fees, do you really believe they would accept it? So why should we accept it when they impose it on us?

Absolutely corrupt company hiding behind fake “we’re here to help” marketing. They quietly raised my flat rate by $50/month without notice or time to respond. When I called, I asked how my usage compared—and it turns out I was paying more than I used almost every month. So I asked: wouldn’t it make more sense to switch to a per-usage rate? The rep agreed. I confirmed—will that start next billing cycle? She said yes. Cut to: a $353.90 bill. Nearly double what I’d been paying. You can’t get anyone on the phone, and when you finally do? They don’t care. This isn’t customer service. It’s predatory billing. Shame on this company.

Today Georgia Power came by and shut our power off after only being in our new house for a month. I’ve been waiting on them to send me my first bill and I have yet to receive it. When I called to figure out why I was told that the transfer was incomplete on their end. Completely their fault yet they can’t come back out until tomorrow to cut our power cut back on. It’s 90 degrees outside and we have two babies. Very disappointed in the lazy work ethics that y'all have.

If I could give them negative stars I would. We just moved into a new house and sent in the documents to get the power turned on and I was told it would be same day or next day, I come home from work and our power is off and I call them and they tell me it takes FIVE TO SIX business days to review documents. So I asked if there was any way to expedite this since we have nowhere else to go and have no power with tomorrow reaching 90 degrees outside and their response was “Sorry we can’t do anything to help you”. So they would rather us be in a house with nowhere else to go with ZERO POWER for A WEEK with no remorse. They absolutely suck.

They are terrible. I got on the prepay account because of being behind. My account is cash only so when I try to get help from churches in the county, the churches can't assist me because Georgia Power will Not accept a check for my account even from the church. My power gets turned off constantly because I can't keep up with it and every single time it's a $30 fee. I called and they were of no help whatsoever. It has been absolutely terrible dealing with them. Do not get on the prepaid account.

Georgia Power's budget billing is not set for a 12 month period as they advertise. If it were, it would be a great program because you could set-up your monthly spending budget, keep it up and be consistent. Georgia Power is consistently changing your monthly bill which is not budget friendly and can cause chaos with your budget bill planning. GP has changed my budget billing payment 3 times between 2024 and 2025. When this happens I have to go back over my bills and make changes. When you have to do that it is not a budget plan.

I’ve known no other power company than GA Power but they are utterly trash. I never understood how they can justify charging double for power in the summer months because the cost of energy production increases with increased demand. I mean, I can understand the increase energy consumption due to the high temperatures and increased A/C use in homes and businesses.

Had storm knock out power..14 hrs and counting... storm was not that severe.. At first were told 3 hrs until restored...then hrs later informed it will be 23 hrs until restored...That's to long!!! Come on GA power!!

No power yet with the sun coming up is wild....when a third of my monthly income goes to these guys... I understand storms happen but we pay too much to not have faster repair times and cash back for inconvenience!!!

The absolute worst power company we have ever had. Power goes out daily. When it’s beautiful outside the power goes out and when it’s barely raining the power is out. We lose power for days. Our meter stopped working for our barn and the CUSTOMER SERVICE WAS AWFUL. I wish we could have anybody else. They are so expensive and beyond terrible.

I am new to Georgia, moved into my place two weeks ago. I was asked to pay two different fees including a security deposit prior to service being started. I paid over 200 the same day they asked me, they sent me a message saying my service was scheduled to be turned on. But then sent another email saying they can't turn it on because I needed to pay. I got to them asap letting them know I paid already, and what else is needed. No apologies received, I was just told my service would be on in three business days. Well I haven't gotten anywhere. Now I'm asking for a letter or document stating service is on, and they won't give me that. I have never experienced such a horrible electric company.

I moved alone into an apartment in Atlanta from another state on April 1, 2025. I find Georgia Power's daily usage reports have no relationship to my actual use. My subterranean apartment is naturally cooled and I have never needed to turn on the air conditioning or heating system. As an experiment, I've unplugged all the kitchen appliances, including the refrigerator, and anything that draws phantom power. I don't use the dishwasher. I run my small, portable clothes washer once a week during the off peak, and do not have a clothes dryer. I do not have an entertainment system of any kind outside of YouTube on my computer. I limit my time on the computer, and turn off my laptop and modem when not in use. I seldom have more than one light on at a time.

Georgia Power customer service is terrible. First, you can't get a human being without having to fight through several different menus. The AI wants to handle it, but they can't. Then when you do get a human being, they don't speak English. And nine times out of 10 they don't know how to help you.

I feel like I am being peeled, my service is 17.90 a day for 571Kwh a month, my cost last year was 3.71 a day. This is strong-arm robbery. I don't even have light on or the tv. I live on a fixed income and when I reached out to them for assistance, it took me a week to get through and then I was spoken to like I was a piece of trash for being poor.

I live in a neighborhood where the power goes out way too often and is not normal. Sometimes they blame it on a car accident, a tree down or the weather. It can be calm and not a breeze in the air and the power will go out for hours in the dead of summer with no AC. There is clearly an issue with their lines in the area and they do NOTHING about it. We are so tired of this company’s inconsistencies. The price of power has gone up and their service is subpar and the customer service couldn't care less because we have no option to use anyone else and they do nothing about it to help us. Screw GA Power. Blame it on everything other than their power lines they don’t keep up with.

Trying to have service connected to my new place. The website says 24 hours. I uploaded the documents, paid 150 dollars and after more than 24 hours, the call center is saying they will check the documents between 3-5 days to contact me and so see when the service will be connected. I have a child and I don’t have where to go.

GA Power just sucks. Constantly getting past due notices where we sent payment 1-2 weeks in advance, their system even shows they received payment; however, they don't change the "past due" verbiage (example: they receive payment on 4/28/25 but on 5/2/25, they still have not updated that they accepted it - thus resulting in more late fees and verbiage), and we get hit with more past due payments. Basically, this is their way to force us into autopay. Constantly get notices that they will disconnect. It is just crazy. These people are full of crap. I feel like their actions or lack thereof are illegal. I'd love to talk to some middle manager to get this straightened out but it's impossible to do so. I wish only the worst for this company. I hope they go bankrupt, and their CEO stops getting $5,000,000+ in compensation every year. I know nobody can see me right now, but I got my middle finger letting them know who #1 is...

Today: is April 10, 2025, I have been calling Georgia Power for two weeks trying to get some kind of arrangement on my bill, but the customer service is really bad.. This company has people's bills so high and will not make any kind of arrangement that would help. Every month my bill at Georgia Power is 986 dollars a month. Customer service is bad! About time I am trying to get help on that bill another came out. Now my bill is 1,840.45. a month....

We called about the light we have in our driveway to have it serviced, 3 months later it's still not fixed and they are still charging us for it even though it's not even on. We called and just told them to forget it and to take the light off the bill.. Next day they turn all the power off and we have been on the phone with them all morning trying to get it back on.

Georgia Power Is A System Of Deception And Control. Georgia Power is not just an energy provider, it is part of a corporate scheme that falsely claims ownership over energy, a natural force freely given by the Creator. Their entire model is based on charging people for something that should be abundant and free, operating through intimidation and financial control. By monopolizing electricity and suppressing alternative energy solutions, they keep people dependent while amassing wealth. Threats of disconnection, inflated rates, and legal manipulations reveal their true agenda: maintaining power over the people, not serving them.

This is the worse company in America. The line workers who turn on the power and turn off are rude. Storm hit 2 nights ago made my meter box lean off wall. I have a dying wife inside who needs power for her medical. I explained that to the lineman and that I needed few hours of power before he turned it off and refused and cut power right there and then. He is very rude and nasty. Spent 2000 dollars same day for electrician and new meter box.

Worst power company I have ever seen. 6 hours to restore power cause a tree fell on a line. Get some more help or better yet spend some of that ungodly amount of money you charge customers to get the trees cut down around the power lines. What a whack ** company.

GA Power is almost always great at coming out and fixing any outages quickly and efficiently. Most of the workers I have dealt with have been fine. However, the past two weeks, we have had extreme difficulty in getting an answer from them concerning our problem. We have had to call 3 times because of electrical issues affecting our house. The first time, they installed a device that made things run better temporarily. This was done quickly and efficiently. We were told on this first visit that GA Power would have to dig up and replace the underground line coming to our house. After several days, we called again because the work had still not been done. This time, even though one of the men was the same one who was called the first time, they completely changd their story - they said there is nothing else they could do. We reminded them about the line and they said "Well yeah, they'll come out and do that, but it won't fix anything".

One year of service. Only one day of outage, communication about progress good. Beware of billing where you get same price every month. They have a clause for their protection that states if you use 50% more electricity than normal under this plan they will terminate it and charge you all you would have paid without it plus penalty. However if you have to leave your house a couple of months because of job transfer, medical recovery, etc. and have nothing on but a couple of light bulbs no way out of contract or refunds. Price is comparable to EMCs in this area.

Georgia Power is an extremely greedy company. We've had several huge price hikes that make no sense. My electric bill is an insurmountable amount and it's just me in the home. We should have other options to choose from besides this company because they are taking advantage of us and getting away with it. Their customer service is nearly nonexistent, it is almost like trying to call my congressman. So frustrated with them. I do not recommend them at all but unfortunately we are forced to get them as our electric company.

This used to be a great company but greed has apparently took it over in the past few years and they no longer care about the struggle of their customers trying to pay outrageous power bills. Move to a place that isn't serviced by GA. Power, it's that out of control.

If I would of known. I would have never brought my house at a location where only Georgia Power provides the electricity. They rip you off with the same story saying that based of this time of the year; "Last year" your bill was $400"", so it's normal to have a high bill like this, even do you tell them that the house was empty for 2 weeks. They don't care; they already have their representatives trained into what to say and you will not win. The lowest bill that ever had is $174 during Spring and it's because I turn off the thermostat and most of the time the house is empty.

As a resident of Georgia, living on Saint Simons Island your customer service and service is TERRIBLE. I'm Current on my Bill and have never been late for my services over the past 35 years... BUT Our Service has been out twice in the last 12 months. Once where it took 4 days for you to restore Power and the last in which I was out of power for 3.5 Days... TOTALLY UNEXCEPTIONAL.

Nobody answers calls. I called many many many time, no matter what and when the call directed to the payment status. It is joke. Never never use its service if you can. Their automatic voice system is broken too.

I have dealt with utility companies across many states and GA power has by far the worst customer service I have ever dealt with. I called to ask about setting up a new service and to see if they were an option. Literally just had a conversation with them asking if it was possible and they sent me a $30 bill for it. They have done zero work and neither have I. There is nothing to even run power to. I was in the planning stage of building. Horrible experience.

Today I encountered an angel. Her name is Ms. ** with Customer service/Call service. She helped me & walked me through me everything I needed help with. I'm grateful and thankful for her. Wonderful service, polite, kind, patient. I would advise her to be promoted to being a Supervisor the way she helped me gracefully through the Father Almighty. I'm thankful & grateful for this Lady.

Georgia Power provides exceptional service year after year. Each representative we’ve dealt with over 20 years has provided strong customer service and resolved problems with expedience. Well done Georgia Power - we appreciate you!

I'm a pre-paid customer at Georgia Power... I'm disabled and don't have money... My landlord came and changed the filter a couple weeks ago and I was only being charged around $6. Sun, Mon ,Tuesday. I noticed that I was being charged around $8 but I understood because of the weather so the automated call came through yesterday telling me I had 7 days of usage then today I get another call telling me I only had 2 days of usage. I only keep my thermostat on 69. I log on and the last 3 days they charging me from $15-$19 a day, customer service is being paid pennies to tell the customers it's our fault. I just don't know what to do. I guess me and my blind sister and son will freeze to death because I don't have money to give Georgia Power. They are robbing their customers without a gun.

This company is greedy and has awful customer service! They take advantage of customers by running up the energy price during certain times of the day without even telling customers! And what’s worse you can’t even go to another service provider because they monopolize your area!

Georgia Power has always been responsive to any issues we experience. The issue I have is with the Budget Billing payment system. We were on this system for a number of years and when we moved to a new home, we received a bill for over $700 to close out our account. These funds were explained as power used but we were not billed for due to the Budget Billing payment. I like to think if they had brought the account up to even after every year we would not have had to owe so much when we closed our account. To let someone's account get that high and not adjust the payments (which they do every year) to make sure customers are not shocked when they receive a bill to close out this program, they offer is something that needs to be corrected. My family is fortunate where we are in a place to pay this ridiculous bill, but I know others are not and this should be looked into.

Georgia Power refuses to provide a billing credit after hurricane Helene when using flat bill. Their reasoning is it's a flat bill so even though they are not providing a service, they are still fully charging you for it. I was out of power for 9 days. Under their reasoning, they could theoretically NOT provide the service for an indefinite amount of time yet bill you fully. This is beyond unacceptable and absolutely crazy that you can be charged for a service you are not receiving.

I actually give this zero stars but this is designed to give it one star. I was online over 50 minutes, trying to make a payment and could not update my payments credit card. And then the phone system recording is horrendous and would not allow me to even make a payment nor speak to any customer service representative. I give them a absolute F! This is why we need competition with businesses in this country because companies like Georgia Power can take full advantage and provide the poorest customer service possible and they know that we depend on them regardless, so we have to write to the senators to express our complaints, the same as the post office where Senator John Ossoff is doing a great job with Criticizing and holding them accountable. The same needs to be done with Georgia Power.

While I'm grateful for all linemen working this disaster. GA power has failed customers in lack of response and poor disaster planning. Today is day 6 without power. We had it for literally 2 minutes. All of the other buildings and apartments surrounding our apartment complex have restored power. I am sleep deprived and hot! As a healthcare provider, that's not a good thing. Our ERT changed from 10/05 to 10/09. Do better Georgia Power- Augusta!

GA Power is letting down million of customers. We have been without power for 3 days and we were hit by a tropical storm. What would have happened if it was a cat 3 hurricane?? Why they don’t invest government and services in underground lines. Is 2024 and this company can’t respond promptly to its customers needs. Are we going to get a discount from our electric bill for this? We had to throw away a full freezer of food! No ice and no generators available anywhere (because people become greedy and crazy during storms) Go figure!

Totally worthless. They're very high on the rates. They will send out disconnect notices if you're a day late on your payment. Don't expect to get any service from these people if you have an outage. They'll fix it whenever they find the time. Customers are not important until they want your payments.

Please know that I’m not faulting all of the men and women working in the field for GA Power. They do an outstanding job! I’m simply noting that the folks in charge of planning for emergencies, anticipating problems and laying the groundwork for effectively handling emergencies have fallen down on the job. Communication from GA Power has been extremely poor as well, and the lack of line crew available is unacceptable, especially with the outrageous rates they charge. I have no confidence in their ability to respond and communicate in a timely fashion and to have an effective plan to handle a disaster. I’m not sure how many folks they have out assessing damages, but it can’t be too many as they seem unable to give estimates for repairs.

Every storm they get it wrong, had plenty of time to cover a wide area, called 2 time about I believe is a down live wire, still no care/Show. Burning up as I write this going on second day this storm is no surprise

19 hours now without power. I have been driving around 2 counties without power and have not seen a single Georgia power truck! I've seen the smaller utilities working on their lines. We pay the highest price in the nation and get total sub-par service!

So I just left a bad review for Georgia Power. Literally 30 minutes later my power goes out. Coincidence or vindictive of monopoly. Power bills have been outrageous this year. Not able to get in touch with anyone to discuss them or find out why they’re so high. The amount of pay increases and the increase in utility cost after plant Vogel came online.

Georgia Power is a monopoly, and they have a line of belligerent monsters as operators on the phones, unwilling to listen to reason or send you to anyone in management. I pay through the app which sends me alerts through my text messages. No problem for over 2 1/2 years. Now I find the payments which said were going through were not going through at all and I had a service disconnect.

I've been on budget billing for many years and my bill always fluctuates between about $160-$200. I received notice this summer that is was going to $216 for the coming year, which I totally understand. Then about a week or two after receiving my new budget amount, I received a text that my next bill would be nearly $500. After multiple attempts to get someone on the phone, I learned that my new budget billing, which hadn't even technically kicked in yet, was going to $271 despite the fact that they has just told me it was going to be $216. After a long chat with the agent who tried to blame it on more usage on my part, she finally agreed that it was due to 2 separate price hikes that they've had recently. Absolute criminals.

A bill arrived on September 3rd in the amount of $516.00. A normal bill for this time of year is between $260-$300. I reviewed the usage report and the usage for August 2024 is double the usage for August 2023, June 2024, and July 2024. The meter reading on the bill (I pay extra each month to have my meter manually read) was 4997. On a call with the first customer service rep, I read, to the best of my ability the meter. I was at 4349. I found out today that they are refusing to send the meter reader out again. I asked when summer rates ended, and now my guess is they ended on the last meter reading. I have called four times at this point and have requested that a supervisor call me back three times to put in a request for a meter re-read. Nobody has called me back.

Constant power outages for long periods of time. Then all you get is a recording. This has been going on since I moved here six years ago and from what I'm told way before that and Georgia does nothing about it. We are not given the same consideration as other paying customers.

This Company is full of and need an office for walk ins at this point. I literally have not received my refund of 700.00 and each time I call, "Oh it will take up to 40 days!" That was in May. Then comes June, "Oh it will take up to 40 days." Here we are in August and I’m being told the same thing! This is not okay because if they wanted 700.00 from me my lights would be out with a reconnection fee! They really need to investigate this Agency and all Companies as large as they should have. A walk in center! Even ask to speak with the refund department, "Oh they don’t have a number. They don’t speak with people!" How is that??? I want my money and I want it now!!!

Georgia Power's practices are not just unethical - they are illegal. They can be sued, and they even admit this fact themselves. The proof is in their financial statements filed with the Securities and Exchange Commission (SEC). Everyone needs to do their due diligence and read these financial statements - the ones that aren't made readily available when we sign up for service. We have to dig through them, using various dictionaries to decipher what's really going on. This is an illegal operation, plain and simple. They've been preying on people's ignorance, but that ends now. These rates are so outrageous that people are finally waking up to the reality of the abuse and exploitation. It's ridiculous and unprecedented. I've never seen anything like it.

If I could give Georgia power a big fat zero I would. First let’s start with the rates going up with zero notification to the paying customers. Where do I start with how greed and disgusting this company is, how can you change rates and policies and not notify the public about it.. Extremely unprofessional. The government needs to regulate some of these companies and actually help the American taxpayers.

They gouge you monthly on the bill for hundreds of dollars at a time. They've increased their rates 3 times over a year and it's getting outrageous. On top of that, their infrastructure is a joke and they'll leave you in the dark for hours/days/weeks at a time and refuse to compensate you for the time you lost trying to do your work or the damages caused when the fridge goes out and you lose all your food. To put it simply, Georgia Power is a joke. They're overpriced and they never fix anything on time.

I don't even know where to begin with this company. Our power is out again for the umpteenth time in the last several weeks. We live in the Country Crossings development in Dawsonville, GA. It goes off so often that we don't even bother to reset all of the clocks. It is out again as I write this. And the last two times it went down, each time it was off for about 6 hours. There is an obvious ongoing problem in this area, and it is Georgia Powers responsibility to keep our power on. And with the insane price increases lately, it makes this situation that much worse. Come on GP, do the right thing. Fix this chronic power outage issue!

Horrid! The Georgia Power bill is ridiculously higher than people who use local EMC companies. I was away from home for 1 month and I even set my thermostat to energy saving for that billing cycle yet when I came home the bill was $470 for just 1 month! When I called, they said even though my usage is low, it is summer now so I have to pay summer rates. So the bill is high because it's summer even though my usage is low. Doesn't make any sense to me. Plus the bill is padded with a bunch of nonsense charges for climate change etc.. It's horrible. If you are trying to buy a house and it's Georgia Power you should really reconsider your purchase. The company is sucking us dry because we have no choice as long as we live in their zone.

Worst power company in the state. I have had Georgia Power for over 16 years now at the same location and have always had a much higher power bill than my neighbors who have service with the local EMC companies. The last year however has been the absolute worst in regards to the monthly bills that myself and most all other Georgia Power customers have received. This month alone (only 21 days into the billing cycle and a kwh usage of 1362) and I have already paid $275.85 of which $57.17 of that went to paying misc charges and fees. On the other hand my bill last year (28 day billing cycle with a kwh usage of 1480) my bill was $276.87 ($1.02 more than what I have currently paid with an additional 7 days left in the cycle and had also used 118 kwh more than I currently have).

If I could give a negative number, I would. I have been trying to deal with GA Power for ONE YEAR AND EIGHT MONTHS regarding a mixed-up meter in my new townhome. They have been NO help in this situation. GA Power keeps telling me there is nothing wrong with their new meters or their connections, and that it is me and something in my home drawing the power. I relayed that I live alone and have a 1900 SF townhome. Since my bill is so high for the minimal amount of power that I use, I have not had my A/C on since I moved in, yes - even in 90-degree weather - for fear that my bill will go sky high and be hundreds of dollars not using any power.

It’s actually laughable how bad the customer service is considering they raise their rates every single year, my power usage was at all time lows yet somehow I’ve been charged all time highs. For how much money they are robbing from people you’d expect to be able to get a real person on the phone to help. Instead it just say unusual call volume and hangs up on you.

I want to address Georgia Power's response time to power outages. Whenever it rains even a little, the power goes out. My power went out at 10:00 pm on 7/30/2024, and as I write this review at 12:24 on 7/31/2024, the power still hasn't been restored. This is extremely frustrating as I work from home and lose money every time this happens. Georgia Power has not disclosed what caused the power outage or explained the delay in restoration. Customer service only provides a vague message on the app and website about their efforts to restore the power. Consequently, I had to spend over $200 to buy portable monitors to work elsewhere, as my standard monitors are too bulky to travel with. The message on the app states that the estimated time to restore the power is 6:00 pm. Unfortunately, I have no choice of power company. If I did, Georgia Power would not be my preferred option.

You have raised rates 3 times since last year. 3 times? Sounds like GP is greedy. GP Is like every other cut throat company in America. Don't care about the people who keep them in business but more about the almighty dollar. This is a sad time in America. And GP only raises the rates cause there's no other power company you can go to.

My power has been off due to bad transformer, a tech came by and said someone would be here to replace the transformer in two hours, that was at 3pm. It is now 12am the next day. I have insulin in the fridge, a husband, cats and a 90 year old neighbor without power. I have sent messages and called several times with no updates or any info at all. If I had another choice for power I would jump on it. Not a happy customer.

Georgia Power has monopoly over where I live. I don't have the freedom to choose my own electric company. Outages are happening almost every day (July 4th, 5th, and July 7th, 2024) for extended periods. Is this a trend now? I am working on projects and cannot put up with these inconsiderate interruptions. Georgia Power owes me money for undelivered service.

Georgia Power is excellent when it comes to repairing light pole outages! Over the last 2 years when I've reported street light outages, they IMMEDIATELY come and repair them! They communicate professionally throughout the whole process - from the moment an outage is reported all through after the street light is repaired!! Thank you Georgia Power for keeping the community safe!

I first of all want to state that I appreciate the budget billing option that Georgia Power provides, without which I could not afford the power bill during the summer months. Now, most sensible people know that the electric bill is higher in the summer months, a drastic difference due to the obvious reason: the harder that the AC has to work during the summer heat, the higher the kilowatt output is going to be, and this occurs every summer. That naturally raises the light bill during summer months, so why would consumers be penalized for higher electric bill during the summer by having their rates raised, or the budget bill being raised, knowing the bill is going to be higher, regardless of what you do?

This morning a large tree fell across the street entering my neighborhood and knocked down the power lines. Within minutes I received a text message from Georgia Power notifying me of the incident, where it occurred and about how long it would take to restore power. I walked to the site where the tree fell and the lineman there was friendly and explained what had happened and how quickly they planned to have the tree removed and the power restored. He even beat his own estimate. This was stellar service and I really appreciate Georgia Power for moving quickly to keep us safe, informed, and to get the power back on rapidly. Thank you Georgia Power!

Well let's start with power is ridiculously priced. They literally made me pay for power we didn't use! And said if we don't pay they will cut us off. I promise I have proof of usage! Ga power is corrupted and Greedy!!!

I use very little power and I have a bill for $83 in just my 2nd month. I called GA Power 4/1/2024 and spoke to Gretchen who told me I was placed on peak season charging and I was overcharged. I received an email 4/2/2024 saying everything is accurate. This tells me their staff has no idea what they’re doing or they want to get you off the phone as quickly as possible. I do not consume that much energy. I’m very low maintenance. I have requested how to lower my bill which no one is able to answer. Just a constant run around from them of words that mean nothing with no actual solution. Worst customer service I’ve ever experienced.

Dec - Jan 2023 - 2024 1,000.00 light bill 316.00 more than expected, stated email ok last year 900.00 for first 90 days in year, how can you go from 150.00-247.00 to 500 -1,000.00? Now Jan -Feb paid 400.00 because they aren't taking any call, high volume, I can imagine. 700.00 balance now Feb March 2024, 500.00 1200.00 how many people's accounts that passed away must we account for unreal Georgia Power, and I have this problem first 90 days, the last 3 years and after this they return it to regular amount and say, "Oh, it's the weather." I will be calling if I can get through, this a shame, even in the winters my highest was 247.00, look at the increase. I read the increase from NY to customer service 3 yrs. ago then they made every excuse because they were trained to tell customers it boxes its thermostat. This is terrible.

I’m not sure what has happened since the last update, but the mobile app is horrible. It won’t allow me to log in. It tells me my credentials are invalid when it’s not. I’ve been using the same email and password for many years. I can’t even log on the web browser cause it’s saying everything is invalid then it locks me out. When I try to reset my password, it says something about it being invalid. Please fix this issue. Also, my flat bill is way too high. It’s only me and my 16 year old special needs child living here and yet my bill is $172 every month. I don’t see how when I barely cook, the heat stays on 68-70 degrees and we only use 2 tvs in the house. We have zero electronics and everything is unplugged. I feel like I’m being scammed.

I’m an older woman that doesn’t check messages or emails regularly and I don’t have much knowledge about the internet so I assumed that I was following the information that I received from my new lease on how to transfer services from one apartment to another, unfortunately I didn’t check the transfer box so it wasn’t transferred, so I called Georgia Power to find out why my power was out, Jennifer from Henry County Georgia assisted me. She’s the most compassionate caring person, she also alerted me about a small past bill that was forcing me to pay a deposit anytime that I opened a new account, she took the time to thoroughly answer all of my questions and concerns. She’s definitely an asset to the company.

I just want to thank y'all for coming out in the rain and high winds to restore our power. It means a lot especially for me because I have babies, we need power. Thank you for being so quick during the storms to fix things.

So I just made a monthly payment on my bill for $65 but only $50 was applied to my balance. Type of scam are you guys running? I don’t have $15 to pay towards hidden fees. The entire Payment should have went towards the balance. This is same electricity that we were using 20 yrs ago. This is ridiculous and a scam. Mind you I work 10-12 hrs a day. I live in 700-800 sq ft apartment, 2 bed room by myself. I only use one room literally. I unplug everything if it’s not being used. I rarely cook because I’m so tired from work. I never touch the thermostat ever no matter how hot or cold. I mean they are running a scam and I’m not about to be a Guinea pig. I will turn off my entire circuit breaker if I have to. I’m upset because where is $15 going if it’s not being applied to my monthly bills.

I lived in Cobb with Cobb EMC for 12 years. I lost power there maybe 3 or 4 times, and usually back on within minutes. I have lived in Sharpsburg for 1 year and have lost power at least a dozen times. Sometimes for days. I've lost tons of food and even have had to move my freezer to a family member's house to mitigate other losses. The neighborhood next to me never loses power. It happens with no storms, wind, trees, anything. They need to quit using bandaids and fix what is an obvious problem. Not to mention, rude whenever you have to deal with a person there.

Obtained late charges because of their payment issues will Bill matrix. Customer service are very impolite and inconsiderate when you make arrangements. Will disconnect you soon as you have a first time of being unable to pay in full.

@ 4:10 pm..power outage for my complete neighborhood. 3,000+ residents. Email from GA Power saying, "Sorry..We will have your power on by 6:00 pm." Neighbors & I waited patiently. Then @ 5:22 pm another email saying, "Sorry but power out until 7:00 pm." We all waited until 7:00 pm. Feet getting cold..(several seniors over 80 yr.) No more updates until we were beginning to call Smyrna Police trying to get updates. As back in Dec several years ago we had the same no updates & were left without power all night! (They brag they update every 10 min.) Call wait time was 1 hr 52 min. This particular neighborhood continues to many power outages per year. I know I have been here 18 + yrs. This is a necessary utility. GA Power is taking advantage!

This Is the worse light company around. The workers over the phone are nasty and rude, they made an error on my account and I'm just being told 4 months later I owe money that wasn't even in my bills. Wish we had other options for light companies.

If I could give a zero I would! I'm in good standing with GP. That was verified on my account. I miss one payment arrangement because I honestly forgot to pay it. Things happen. People are trying to survive. They would not allow me to pay what I agreed to pay. Would not turn my power back on until Bill was paid. They know people are struggling. There is an inflation. None of these things we take with us when God returns. If people understand that this world would be so much better. Heartless company. ** company. With I could use someone else.

I use to be a member of Greystone Power Company. I moved in the Georgia power service area and my power comes on and off about four times a week shutting down and coming back on. And then when you try to call Georgia Power, no one ever answers the phone but yet they make sure they prompt you to pay your bill.

We moved from Texas in 2015 and the 30 years we lived there we may have had 10 outages... Since we have had Georgia Power we can get outages every time it slightly rains. It's insane that this company continues to function when the smallest drizzle can knock power out for hours. Slight wind..outage...rain...outage...someone looks at the transformer wrong..outage. I can't wait to move and have a competent power company that can actually keep the power on....Garbage company.

There seems to be a real problem with GA power and outrages. My next door neighbor get his power from Snapping Sholes and almost never have outrages. Pretty frustrating! We did have slight wind and a tree fell across the line but three hours later and no one is doing a thing. But according to my automated message I'm supposed to have my power back in five minutes @ 5:45. SMH.

GA Power, is a horrible company that constantly takes advantage of many people by charging excessive rates and additional miscellaneous fees besides a customer actually usage, and also they will set you up on a recommended plan where you're unaware that the rates are not based on your usage but an average of what they have in their system for the location. This happened to me and is nothing more than deceptive practices on consumers that don’t have money to waste. I don’t use much usage and barely home and yet my monthly bill have continued to rise without any reasonable explanation from the company who to me are “scam artists”.

Not as reliable as in years past. Never have there been so many outages and so often. A customer for over 40 years and reliability has never been lower. Erroneous alert outage info and sometimes no status updates. Very disappointed. Overall in the lack of reliability improvements. And they want a rate increase. For what?

I know when there are storms power can go out but power goes out even on sunny days. It's just too frequent and it can takes hours and days before it's restored. We need another utility co and perhaps GA Powers need to go around and survey to see which tress may need trimming and update our grid. I don't think they have enough crew to handle the massive outages. It always seems to be the same areas that take longer to restore power.

I understand and do not mean to sound rude or inconsiderate but I work from home on a new job and it’s absolutely unacceptable that I miss another day of work due to not having power for more than 24 hours, yet 2 miles they always have power. Seems a restructuring of the grid is needed. No compensation for us whom lose pay just to overpay the company. No compensation for ice melting. Food loss, again within months. My bill still increases and I’m always at a loss of power more than 24 hours. Maybe we need to be on a different grid.

I have recently moved to Atlanta and have been dealing with Georgia Power. As with most electrical monopolies I did not have a choice. The first thing I have noticed is the rates charged by GP are very high when compared to other utility companies across the nation. In addition to this there have been two rate hikes over the summer. They do have a decent website and when you can figure it out it is fine. However if you need to speak or chat with someone it can be challenging. The call center people are very nice but I get the impression they read off of cue cards and not able to think. I feel as GP is the only game in town and government sectioned that we deserve better customer service. Surely if Chick Filet can provide customer service a company in charge of nuclear reactors could do a little better.

I paid my overdue bill over the telephone a few seconds after it was cut off. I had no idea that those few seconds were costing me a $50 reconnect fee. Evidently, it was the case last month and this month. I had no idea because Georgia Power would send notices stating that if I didn't pay then my power "could get cut off" and I "could be asked to pay a fee or be asked to give a deposit it the future". I figured since nobody came to the door or had to physically turn off anything at a pole or a meter, then my account did not accrue a fee. WRONG!

We lost power Thursday night for about 3 hours on and off. That’s ok but a reflection of the problem (telling us it would be back on and not coming thru on it.) Then yesterday power off about 6 Then they said it would be back on by 19, then 12, then 6 the next day, then 8, then 19, then 11:45. That’s **. THEY ARE HANGING US OUT TO DRY. THEY GIVE US HOPE, Then dash it. That is poor customer service. Try to talk to someone at Georgia Power. Impossible to do! They are a monopoly and should be held accountable for these poor actions! Help us please.

Beyond appreciative to ga power for their will and ability to stay busy until power is restored in times of bad weather or whatever the cause. Their swift loyalty is amazing to say the least. Thank you GA Power teams!!!!

They purposely run UP everyone's bill. If the power goes out they do not rush to fix anything. Hands down the most expensive and poorly ran power company I’ve used in the past 30 years. Honestly it’s probably cheaper to run on a generator at this point. Payment arrangements? You mean clean your wallet out arrangements? They set you up for failure in any direction you choose. As mentioned before this is literally a cash cow here for your money. There is no customer service or help available and never will be.

Horrible customer service. Won’t allow you to speak with a manager or supervisor. Treat you like you’re nothing if you’re calling in for help. I hate this company. Prepay is a cash cow. They take your money, money I do not have. They aren’t willing to help at all. The entitled ones.

Stormy weather and lost power before 10 pm. (90 degrees). Updates stated anticipated return of power that keep changing: 11:15 am next day; then 1:15 pm; then 7:30 pm and now over 24 hours outage; now anticipated return of power midnight. Over 24 hours without power. Lost all food, ice melted, all food thawed, milk bad. Hot as hell and upset that all anticipated times are lies, they don’t know. Drove by damaged lines and 4 guys standing doing nothing. Not sure why except I’m angry and frustrated and out of a lot of money!. Rates go up but quality lacking.. Very disappointed.

For some reason Georgia Power feels that they should have low quality service. They provide third-world service in a first-world country. I used to live in a third-world country so I should know. They are getting worse not better and continually have outrages over the smallest storms. I have NEVER seen a power company that not only price gouges but delivers low quality and inferior services. I don't think these people realize they tamper with people's lives who rely on machines to stay alive while they plan outrages for no real good reason. There was barely a storm in my area and I'm here sitting in the dark, hot and can't sleep because of these demoralized human beings who don't give a damn about their customers. Why do my neighbors have light and we don't. Absolutely rubbish!!!

I live İn Brookhaven Atlanta, and every time there is a little thunderstorm and wind the goes out for hours, I don’t really understand why. We are living in 2023!!! I think there is a structural problem with the power system in Brookhaven. Please FIX THE OUTAGES.

Title: The Disgusting Customer Service of Georgia Power's Property Management Division: A Monopoly Gone Mad. I have never witnessed such an abysmal display of customer service as I have with Georgia Power's property management division. In an era where efficiency and promptness are expected, this despicable excuse for a service provider has managed to take incompetence to an entirely new level. Prepare yourself for a scathing review of the absolutely ridiculous and appalling treatment I received.

Their auto pay suck. I got two late fees. I will never use again. Can't trust if they will take out the money without. You have to check to see did they take it out then it says it's being processed but it's not.

My dad's electricity has been off for more than 12 hours now. He is 77 years old. I contacted this company five times now, he pays his bill like clockwork. This happens on a regular basis. Customer service is inadequate and their outdated garbage line needs to be fixed.

First, let me say I’ve been in Savannah Georgia since 1998. I stay on the southside of Savannah Georgia. The issue that I’m having an ongoing since I’ve been here I’m trying to figure out what the purpose of a company except for increase after increase and not handling what has been an issue that I notice. I’m pretty sure they know the it as well. Been going on for so long, the lights goes out in the area where I stay in a peak of the day crazy may sound the front of my house. The house is on that side. They got lights. The lights on my side with my house. It don’t have lights. Now tell me how they can do that, Georgia Power did that. I didn’t complaint verbally to a direct person. I even said it on the customer service line what is the issue Georgia Power? Y’all cannot keep getting increase for this nuclear plant and you can’t even listen to what the consumer saying because they are the one that’s getting impacted by you’re not listening as a company.

I moved out of my apartment 2 months ago and deleted my account with Georgia Power but was still getting billed for no explained reason. Their Customer service confirmed that I went online and deleted my account but insisted on not adjusting the bill because I didn’t make a phone call to cancel the service so deleting my account was not enough. This is horrible service and I would not recommend this company to anyone ever. It’s easy to get in but once they have your bank information you’ll be getting screwed on their terms.

For years we have paid for the surge protection program offered through Georgia Power. GA power should be ashamed that they offer such a rip off program. Ga Power claims no responsibility for the program even though they promote and sponsor it to their customers. I found the GA Power customer service people to be rude and very unhelpful when trying to even determine if my situation was covered. I was told I should have understood what I signed up for when I added the plan to my service! Well that was many years ago! I was just looking for assistance from the company that promoted the service to me to explain the coverage. No they could not go that, I had to contact the company that actually had the coverage. That proved to be a total runaround!! I ended up back at GA Power to get the actual days and times of my outages- which took a week to resolve w GA Power.

I set up power service with Georgia Power over a month prior to moving into new home. I received an email welcoming me to the company. The email also stated I would receive another email with account information in a few days. I never received the second email. Upon following up Georgia Power confirmed my power start date in my new home and that the account was set up. On 4-20, three weeks after our move in date Georgia Power shows up to cut our power off because the account was never set up.

Had a bad experience with them and their customer service in regard to extra fees that they think is warranted. Of-course they think that and because they're a big corporation, nobody is going to call them out on their unreasonable additional charges and that to for no effort on their end, $50 probably to press a button. Plus the customer service rep speaks over you like you took their money, be better.

I spoke with a very nice lady today named Merry **. What a refreshing change from most customer service people I come in contact with. She was extremely knowledgeable, friendly and professional! Thank you!!

Well first of all your mobile app is ** and it's impossible to get in contact with you. So I definitely recommend that you have better customer service because right now you are in the leading bottom for me. Absolutely no service from you.

I am writing this email because I am fighting tears and frustration with your company and I am sure that you don't give a damn about the citizens in GA. I have a disability and you put cash only on my file because I was late a few times last year. Let me be clear that I am a permanent and totally disabled veteran. Even though I fell behind last year, it was very tough for me and my family. I have major health issues and if necessary I can provide the paperwork. By having me do Cash only when I have multiple brain condions and not a damn care in the world on how hard it is to manage that, 8 specialists, and adult child with ADHD, a child who is a minor, hit by a school bus, physical therapy, thyroid surgery, etc (ALL HAPPENED LAST YEAR. AND THAT IS JUST A FEW THINGS). But again, don't give a damn.

Worst power company ever. I just moved in my apartment. After I sent them my documents, there is no confirmation email popped out. I already made sure I sent it to the correct email address, but the GPC customer service agent still said they never received it. They didn’t even tell me I can also send information through text or fax, and their customer service people hanged me up even I didn’t say anything bad. I sent it through text this time. Hopefully the ** company will see it this time. There are so many complaints from GPC’s customers regarding its bad services. I need to ask local police office about how to file a business claim for inappropriate customer service.

I absolutely HATE GA Power, they take advantage of being the only option that we have for electricity services. I can call customer service 10 times, and each time they will tell me something completely different. They are only concerned about money and will do unethical things to get the money. They transferred credits without permission, they make it hard to get my credit returned to me, and they DO NOT CARE. I contemplate moving JUST TO GET AWAY FROM GA POWER. I absolutely hate how they handle business, and once an employee of theirs make a mistake at your expense, guess what? You're stuck paying more with no other options given. There is no such thing as customer service!!!!

Georgia Power electric recycling used refrigerators program is terrible. I have been waiting for a pick up over 2 months, they keep calling me and everytime they say have no available days to come. This recycling program which sounds helpful, it's pointless. They just give you the run a around.

This company should be ashamed of themselves. Their customer service employees could care less about helping you. I have been trying to get a Supervisor to call me for months. I will finally figure out a way to get to the CEO and will share my log of every encounter I have had that has gotten me nowhere. I also am in the process of communicating with the Atlanta local news Fox 5 to do a story on this hideous experience.

I have submitted 3 requests by email and called GA Power twice in order to get the surge protector installed for my home. When I call to ask why I am not getting a response I get told that there is nothing they can do about it and I get told that I must resubmit my request. This is very frustrating.

My debit card expired. Bank sent me a new card with a later expiration date. Same card number. Billmatrix will not allow me to add the new card or edit the original. I figured wth I'll delete the entire account and start over with the new card. Won't allow me to delete the account. Very difficult to get a human on the line for help, so the bill remains unpaid until I burn very expensive fuel to travel to a payment site. Shouldn't be this hard to pay a bill.

We have had Georgia power for over ten years. Never a late payment. Our bills have been getting higher and higher each month despite us not using more power. They charge ridiculous fees that we never agreed to pay. Today my bill came in and I have the following charges added onto my bill: Environmental Compliance Cost 51.24. Nuclear Construction Cost Recovery 10.55. Municipal Franchise Fee 5.00. I am being charged these fees monthly and there is nothing I can do if I want to have power. It should be criminal to steal all this money from people! I have two disabled children at home and can't afford this nonsense, but no one can live without power. If we had any other choice, I would leave Georgia power in a second.

Georgia Power is the biggest rip-off. You charge me for a nuclear power plant that you're building or have built. I don't own it, I'm not making a profit off of it I shouldn't have to pay for it!! I live in an 800 square foot house, with no heat in the kitchen or bathroom. Yet every year you jack up my bill and pretend I'm using more electricity. I pay the same amount for my bill that people in a 1500-2000 square foot house. My bill this month was $217. I can't even afford a stove because I'm paying Georgia Power so much money. I pay well over $1200 a year for power. I've been in my house for 8 years! I don't have a washer/dryer/ stove. I don't heat the kitchen or bathroom.

Someone hit the guide wires to the pole that services our property when we weren't home. GP came out to "fix" the problem. When I got home, pole was leaning, guide wires were not fixed properly and causing wires to touch our carport. Called GP back out to fix the problem. They said we need a new service pole beside our house. Funny how OUR pole was fine until their pole and guide wires were "fixed" by their own people! Also, the lineman had snarky remarks about where we live and came close to insulting me while I fight cancer!

I have never known a company to make it so hard for us to get power after family members passed. We have been out of power since December 16th. Now there is an outstanding bill we are responsible bc we couldn't get an account opened up in our name. We have sent documentation in. We also had our power box messed with while we were out of state but we have no proof because our power was cut off without us being notified by Georgia Power themselves, while we were out of state. We left to go get other documents needed to open our account. We had no problem trying to pay on the other account but we don't have that much money laying around.

Maryland has excellent customer service, she was nice, speak clearly, understanding, answer all my questions and made me feel comfortable. Georgia Power is great electric company I ever had! I give them 10 ⭐️!

Georgia Power is the best. I bought a house back in 1994 and cannot believe how reasonable their rates are. They also send monthly mailings you just don't throw out. They contain local news and more important they always have such great ways to come up with rebates. The best is like to turn in your old refrigerator - get $35 and they take the old one away.

Georgia Power is a reliable and trusted power company. They are community oriented budget. Their website is chock full of helpful information on products you can purchase for your home to help you save money on your monthly power bill and finally you can download their app in the Apple app or Google app store which updates you on power outages in your area

GA Power has given us very satisfactory service for 57 years. Within minutes of power going off, we will get a notice of where power is off and what they are doing to take care of issue. Then another text to let us know it should be back on and a number to call if it isn't. Our monthly bill is divided for the year based on previous use. If we use less and our yearly bill is less, then our next year's monthly bills adjusted accordingly. Great service.

I have been paying electric bills for years and have never had the outrageously high bills I have with GA power. I have asked on numerous occasions for an auditor to come out and assess why my bills are so insanely high. I get told that "due to Covid they are unable to send someone out". That was last year's excuse, but they continue to use it and raise the rates and proceed to say "we checked and it's all ok". No it's not ok when my home is adjusted to GA Power recommended temps, one whole floor is turned off, I live alone and don't work from home and still my bills are going up. It's complete injustice and so infuriating. I raised another claim a week ago and am still waiting for a callback. If you have a choice, DO NOT choose GA Power.

We have been in a subdivision for almost 3 years and every time any type of mildly harsh weather occurs we lose power for hours up to days. We are on the same grid as the active adult community across the street. Nothing is being done to correct this. Many of our neighbors call and complain every time, yet nothing changes and requests fall on deaf ears. It is beyond ridiculous how it keeps happening over and over again with no resolution for YEARS!!!! Fix the problem Georgia Power!!!! Your grace period to figure it out has expired!!!

I called GP with a very complicated matter regarding service. And let me tell you, all the representative I've spoken to has done everything to help me. However, the last person I spoke to her name is Kay ** had been nothing but an angel. After hanging up with her, I cried because of the situation I was in. I'm forever greatly to this lady. Georgia Power you have a great employee.

Spoke on the phone with customer service to transfer my bill to a new address, only to be charged for both addresses for 2 months after. They said they couldn't find a log of this change and would not reimburse me for their mistake.

I would definitely recommend going elsewhere if you can. Georgia Power has relied for years on their monopoly on the market, and because of that, it’s obvious that they haven’t made customer satisfaction a priority at all. To say that Georgia Power’s billing department and IT department is “poorly run” is grossly inadequate. The good news is, slowly but certainly, they are losing their control of the Georgia market (just look at the Nestle plant they lost to Walton Electric in 2020) so if you live in an area where you have a choice in utility companies, I highly recommend you go with ANY other company, because you will have a much better experience than you would with Georgia Power.

Our neighborhood lost power at 8:40 pm last night due to a storm. If there are no widespread outages in the Atlanta area, then why do we have to wait almost 24 hours for power to be restored? I get that the outage was caused by a tree, but 24 hours? My experience with this company has me thinking about moving to Cobb County just so that I don't have to deal with the God awful customer service every time we lose power. I'm wondering if we are being treated this way because we live in a predominantly ** neighborhood.

Power went out at 2a. Notification that power would be in at 5a. Every few hours they extend it. I have lost all my food over a tree that fell. You need to do a better job communicating the truth and not lead people on. Also quicker turn around in power outages. Ridiculous way to run a business.

I signed up for usage alerts and received an alert that I exceeded usage in a day I was not even home from 7 in AM until after 7 PM. Nothing was left on. But the day I was home all day I did not receive an alert which makes no common sense. Customer service and even manager could not give a reason for this

We moved here in mid-October. We’ve lost power for significant periods of time 4 times in almost 4 months. This isn’t just a failure by any definition, it’s a failure by EVERY definition. Now I have to buy almost $1,000.00 worth of equipment to do the job this corporation can’t manage.

The Great Squirrel Conspiracy. I allege this company orchestrated an act to commit fraud by cover-up and discarding valuable evidence, so as not to pay out a claim, particularly in my case. This conspiracy was conducted by at least 4 employees, to benefit and protect company interest. Using a common “Squirrel” rhetoric. I Michael C., state the following as TRUTH, to be backed up by text, emails, photos and a witness. Certain evidence was being held back in an attempt to see how far these GP employees would go with their different stories. My attorney and I do not feel this case is worth pursuing. Just being able to make a record of events and also inform others is enough for us. Just filed the BBB complaint.

Georgia Power is the typical no choice utility. They don't need to provide good customer service because you are stuck with them. I have never been totally lied to and misled until dealing with Georgia Power. I can't give no stars but that's what they should get.

GA power is owned by investors. When it gets hot out price goes up. When it gets cold out price goes up. The hotter it is the more it goes up and the same when it’s cold out. I had a elder man live with us and they told us that if we are a dollar short they will cut power off and they don’t care about the old man's health. They are rude to us customers. They know that there is nothing we can do so they can treat us anyway they want. They care about the investors not the customers. This got to stop and we the customers has to get together and do something. Oh all of GA government officials has their hands in GA Power's pockets. This company is a scam and should be taken to the supreme courts and a nice fine and imprisonment. They are legally stealing money from us. They are extortionist. “Pay what we tell you or suffer with no power." Screw everyone who supports GA Power. Y’all should be ashamed on how you treat people who pay you guys.

Recently we purchase a house, we supposed to close November 2.2020. GA Power delays the whole process. Now our closing date will be “maybe” November 12, 2020. According to the builder of our house Ga power need to install meters, without electricity we cannot move forward. I understand that Ga power is supporting affected area for the recently hurricanes. What I cannot understand is they have employees to cover the needs in Georgia, all customers are important. this delay will cost us money Not expected in Hotel, storage, rental truck twice. I feel like a Ga power don’t appreciate their customers, it seems that they don’t feel any empathy for how they can affect your life.

Georgia Power happens to be the worst electrical power service I’ve ever had to experience. I’ve never experience power outages for long periods of time. 3-5 hrs. They never offer anything to compensate you for the inconvenience. Being asthmatic & a owner of dogs it’s a huge inconvenience & when you call the representatives sound as if you're annoying them because you have been inconvenience with a broken service. I pray that we have more options of choosing who to use for our electrical needs because Georgia Power definitely sucks all across the board. Do better to be better!

This is the worst company EVER!!!! Staff are rude over the phone they don't have a physical address so customer service representatives talk to you crazy. I see why they don't have a physical address???. They will turn your power off for .6 cents. You can only have 10 transactions within 30 days on prepaid accounts. I had to walk 2 miles on swollen ankles due to my disability to add money on my account. They charge $11 daily to use AC unit, the thermostat stay on 75 degrees. They are overcharging and I hate they are the only way to get service in the Powder Springs Georgia area.

My experience with Georgia Power is trash. They consumer service person are very rude and not helpful. They are a bad company overall. Would not recommend nobody to use them if you have a choice. They cut your lights off and even when you paid right away they say you have to wait. They can’t tell you when they gonna turn it back on and you got babies in home with no light even when you just pay them 10 minutes after they turn it off. They trash.

06/01/20 (14:00) While navigating numerous automated messages and selections, my call to customer service was disconnected 3 times. When I reached an agent and manager they were both unhelpful. They insisted that I had to pay a $30 "account ESTABLISHMENT charge" on each of my accounts in order to DISCONNECT service when I sold the property. This is apparently because I had a landlord agreement in place and called them to cancel service instead of notifying them in writing. I was NOT told this when I set up the landlord accounts or when I called to cancel my accounts. The new home owner paid a fee to ESTABLISH service. Manager Tammy (ext **) refused to explain those charges or credit/cancel the $60 in BS fees. She referred me to their online "customer agreement" for details. Ridiculous.

I have had Residential service with GA Power since 1997, never have I had a disconnect or been charged a deposit. (Well not until I opened a business & added a commercial account also in my name, I was required to pay $550, billed on July 28 2019.) For My Residential account, I was set up on electronic billing to my bank around 2010. In 2013 I was changing banks and wanted to be taken off, as of Friday, Oct 11, 2019, I still haven't received a paper bill. I have called numerous times over the past Six years, to many to count, I have no idea where the bills go, and there is no place on their website to opt out of electronic billing.

I have been with Georgia Power since 2000, I purchased my home in 2009, and took the service with me. I have recently sold my home to receive a insane bill if 650.00. This is unfair and makes no sense for anyone who has paid their bill monthly on time to ever end up with a power bill this high. This is a way to get over on hard working people. This economy is already bad and for big companies to take advantage of people is not right at all. I really wish it was other companies we can pick, but there is not. Flat rate should never be a option if you stuck in the end struggling to pay. It's not my fault it can't transfer over. This is some real Bull crap. Big companies always find a way to get over on you. Georgia Power is very wrong for this. And will no longer sit right with me. So starting here with my review I will spread the word on Georgia Power.

They tack on whatever fees they want to charge. If they didn't have a monopoly given to them by the government they would not have a single customer! Here are the mandatory fees on my son's apartment in college...environmental compliance cost of 16$, nuclear construction cost recovery fee of $14 and municipal franchise fee of 6$. Total of 36 dollars in fees. That is ridiculous for a college student to pay. I have my electric company in Snellville and they do not have those fees.

Cold, unprofessional legal thugs strong-arming my family for a bill we never made! Out of all the humans that work there that my husband and myself have had the displeasure of communicating with, there was only ONE who empathized and tried to actually help with our Slumlord Problem at Whispering Trace (30188) regarding Priscilla ** community "manager" or as I recently found out- Applebee's waitress turned Property Manager overnight. Check her Facebook.

I submitted for service on a Friday afternoon and received an email that stated that I will receive my account info and additional information within 8-24 hours. Saturday at exactly 2:43 pm, I received an email from Online Customer Care informing that I need to pay a deposit and there was link that led me to payment options. Mind you, I have no way of making this deposit because I wasn't given a 10 digit account number to create an online account or call the payment in for that matter. So I responded to the email and asked how to make this payment because the phone system and the website needs an account number.

These people never help the customer. Their website is misleading on payment dates and they tack on whatever fees they want. If they didnt have a monopoly given to them by the government they would not have a single customer!

The CEO, or whomever in the upper echelon needs to go. Period. What-ever goes on in the dark will surely come to light. And ** runs downhill. These people are liars and ripoff artist at best. My bill was paid via their {GP}portal. Apparently, I hit a (7) in on the keyboard instead of a (6) when entering my account number and routing... So the banking was verified via the account # but not the routing. Okay, I was hit with a uncollectable fee...why couldn't they just call or email [?] as this was an obvious error???

3 Days Still No Power. I'm so disappointed and frustrated I could cry. I paid my deposit to start new service for a home I just moved into 3 days ago. Over the past 3 days I have been told 4 different stories out of 6 calls and here it is 12:06am and I still have not received service. This is the first time I've seen anything like it.

I went online and paid four separate accounts during a weekend. Afterwards I realized I had selected a checking account that I had just closed. The following Monday morning I called in to correct my error. Even though I immediately paid the accounts with a new account I was told each account would be charged $30. The only way I could get credit was to have my bank write a letter saying it was the banks fault. Shame on Georgia Power for not being more flexible. I have no choice but to deal with them. Imagine if a “real” business treated customers like that.

Without fail, Georgia Power always plays with dates in my account. I'll make a payment the day before the meter is even read for the new bill, and the day after I do, I get a new bill. When I log into my account, it shows a disconnect notice if the past due amount (which was just paid the day before) isn't paid. That's fine, but here's where it gets weird: The new bill issue date shows as the date I actually made the payment, and the payment date shows as the day the new bill was issued.

Recently relocated and the representatives at GA power were very helpful and professional. They have convenient technology that allowed them to power up the place remotely so I didn't have to wait for a technician. They have worked with me in the past on repayments etc. They have never reported anything late to my credit and their prices are fairly reasonable unlike some cities like East Point.

We set up the auto-pay immediately after move-in. However, we wrongly filled the card number instead of account number which led to a return check. But we didn't realize that until we received the penalty notification. It was because we checked our bills online (this is 2019) and they bills on the website looked like you have paid very well. So we never thought the auto-pay has been returned twice. No one called or emailed. They said they mailed, but they don't have evidence and they DONT CARE! The customer service is really poor. Both agent and supervisor just repeatedly said they can't do anything. They didn't answer about why their website confirmed I have paid. They also didn't suggest how to fix this problem. Now we can't use any payment other than money order. I saw the other reviews with the same issue. And I am working in the IT and customer service area, this is an easy fix. But the company just DONT CARE!

I was enrolled in their "Flat" billing program which I misunderstood to my loss. I thought this program worked like an escrow that periodically got "squared up". Nope. You pay the agreed amount and that's it. After moving out of the house, I dragged my feet getting in touch with them and figured we would "square up" what was owed. Nope. Turns out I ended up paying like $1/kWh for four months. I asked if there was anything they could do. You guessed it. Nope, you owe the money. I will NEVER use Georgia Power again and I bet they don't even care.

Ga Power has utterly made me absolutely loathe your company's morals and judge of character. With terrible reliability and lack of communication for the customer. Not having 24/7 service can and is detrimental to one whose family is in dire need when outages and unprofessional representatives are Not available. Your people are trained to give Lies to the general public on WHY you multiply rates in the summer. If you work for Ga Power I'm sorry your life has succumbed to its inhumane economic business practice. Your fellow middle class American citizen, Merry Christmas; May your stockings be filled with fecal matter.

So I have received 2 additional deposit notices from GA Power in the last 6 months because my bills have been late. I was diagnosed with breast cancer in March. So I’ve missed a lot of work because of treatments without pay. I called and explained they have to train their customer service department to have empathy. It was, “Oh but you still need to pay on time.” They are a monopoly and don’t care. If I can’t pay in time why charge me more. Doesn’t make common sense. Now I’m sitting here contemplating on should I pay the mortgage or light bill. We need other choices for utilities inside of Atlanta then they would care more about the consumers.

I’ve been waiting 4 months now for a refund check. While I was a customer if my payment was late service would have been interrupted. Keep in mind I paid a deposit for services. Discontinued service mid August. Still waiting for refund check. No, I cannot come into an office to pick up check, they closed them. No, they cannot refund to the credit card or bank account I was required to give them for payment. Why is it they have multiple payment options for customers to give them money yet only have ONE way to refund money back? Crooked all day long! I hope and pray I never, ever move to a place that requires service from Southern Company! Crooked bunch of red necks!!!

Received an invoice from Georgia Power on 9/25 - immediately paid the invoice by check on 9/26. Apparently, the check didn't make it. Georgia Power did not send another statement making me aware that they didn't receive the payment I mailed them. Instead, they sent the account to collections. However, collections was kind enough to find my email and emailed me informing of the additional charges that Georgia Power ordered against me, they also threatened to mess with my excellent credit.

I am a combat disabled veteran on a fixed income. I am 90% disabled and I reached out to Georgia Power to help me with my outstanding electrical cost. They were unwilling to help me and assured me that if payment was not received that my electricity would be shut off. I tried to get out on budget billing so that I could still pay and not break the bank at the same time. They once again told me that I was unable to get budget billing, even after I told them that I was a combat disabled veteran on a fixed income.

My rates have been steady for the last year, as Georgia Power offered me flat rate billing. Once that was over, I was increased $49.00 per month to continue. After inquiring about this on the phone, it went away, but I was told I cancelled it. So now my past few months bills have TRIPLED and they won't do a thing about it. They said I cancelled this but I only inquired. Now if I want flat billing again, the rate is $12.00 more after just one month. A $61.00 increase per month!!! I am on a fixed income and they just give smart aleck answers about how I can budget or they will give me the senior discount, but ONLY if I qualify. They have WAY TOO MUCH POWER!!!

I’ve been with this company for a little bit now and fell sick October 2017 and have had some help paying my electric bill and then I paid my electric bill and now because of what they say is a bad history of paying the electric bill and because I’ve had to have help twice now pay it not only did they hit me with $150 deposit they also were like "Yeah" and "It’s all due on this date to make your bill for $417." And then the very rude lady even stated and really "You need to pay it on your due date because there’s nothing we can do to make a payment arrangement" and "I’m so sorry you’re going through things but if you don’t pay it by your due date will disconnect your service then you have to pay that amount and a reconnection fee and additional deposit."

I have Georgia Power and I’m in the prepaid program. They have sent back two of my payments on 2 separate occasions and charge me a extra 60 bucks for return check and the next time it was 50. They block me from making any payments online and I don’t have a car. They told me they didn’t care and it was nothing they would do to fix it now. My lights are about to cut off. I have three small in my house and I don’t get paid till Thursday but I just paid them yesterday and they returned my money. Now I owe 50 bucks. Georgia Power is nothing but a lie. They take all your money and claim it’s your fault that they returned the money. At first they blamed my bank and when I ask my bank they said they are not taking the money back. I want to take this higher power. This is unfair and against the law. I called the news to report. I hope that Georgia Power gets exposed for the crooks they are.

Georgia Power enrolled me in automatic payments. I never sign up for automatic payments for anything. The next month, I made a payment and there was an automatic payment. They returned one payment, still accepting one payment for the amount of the bill. My bill still showed the original amount plus a $30 fee for having to return it. I have spoken to two different people and they say that because one of the payments was returned, I now have to pay the bill twice plus a $30 fee.

I first started service with Georgia Power in October of 2017. The first two payments I had no trouble. In January I received a noticed that my payment was returned from my bank so that I now needed to pay a $100 deposit plus a $30 dollar return fee. I was never informed that my bank account was "incorrect". I checked and all the information was correct. I said, "No problem." and paid 192. dollars for a energy service of 1 room apartment. The next month I was billed 204 dollars adding a 100 dollar deposit but I said ok.

When setting up my auto-payment, I mistakenly missed a digit in my Remit To number. However, at the time I was unaware and GA Power CONFIRMED that my auto pay was set up. I logged back in a month later to find that the previous month was overdue. Unsure what the issue was, I reset my auto-pay and GA power confirmed again that I was enrolled. When I logged back in a month later, both payments were overdue. Although this was my keying error, there was no communication to me, via email or phone, to inform me that my account balance was overdue. Let alone communication that the account had never been confirmed.

Whether you're calling Georgia Power for a personal or professional matter, you will be treated as an inconvenience by their "How dare you?!" approach to customer service. If you're thinking about calling customer service, let me save you some time: "The problem is on your end. Not on Georgia Power's end." "We don't need to send someone out to check it out. We just know." "No, we can't sent you a receipt for your recent transaction with us." Just read all of that in a condescending, sing-songy voice and you'll get the full effect without wasting any time on the phone. This is a prime example of the dangers of a monopoly. When you have customers who have no choice but your overpriced product, you treat them like an inconvenience. I can't wait to move out of Georgia and never pay this worthless "company" (see: racket) another dime of my money.

Georgia Power added deposit computer generated cutoff and on to the penny. If you do not personally contact you will be without for the duration without notice. Payments are all made with added fees thru computer systems.

I've paid into the hundreds of thousands for electric service at several homes and businesses over the years here in Atlanta. Customer care over the phone is the absolute worst I've ever consistently been subjected to. When I ask to speak to a supervisor, the rep says they are the supervisor. When I ask to talk to a manager the call is disconnected. This has happened too many times to count. Why is there so much attitude when dealing with customer care. The common attitude is that the customer is always wrong? I've made numerous complaints over the years and nothing has changed. GA Power has the most horrible and demeaning phone reps I've ever encountered.

Georgia Power now offers 'Paperless Billing' as a feature of their website (to save themselves the postage and printing costs of mailing paper statements). The problem is that they do not acquire informed consent from clients to switch these clients from Paper to Paperless Billing. Instead this is acquire via a default 'tick' to a paperless billing option located at the bottom of their online payment screen. Hence clients making online payments may fail to see this when making such payments, and therefore not 'untick' this box. The consequences of this, is that suddenly without knowing consent, paper statement are no longer sent out to such clients.

Anytime there is a weather disturbance, the power goes out. I understand that there are a lot of trees with branches falling off every time there is a bit of wind, though, this is happening more than often and Georgia power is not able to take care of the issue in time. And when I say in time, I mean timely enough to avoid customer dissatisfaction and frustration. It appears that there are no prevention policies/plans in place for such sudden issues and this creates power outages all over Georgia resulting in very long delays. I have no words to describe my dissatisfaction and disappointment, and honestly I don’t believe that anyone actually cares about this.

I have subscribed to surge protection since 1999. Never had file a claim until August 2017. When I did it took almost 3 months for anyone to contact me. After numerous call, I got the runaround, finally someone contacted me. I asked for an order #. I was told they don't have order #s. The technician advise there was no surge protection device on my meter, I called Ga power once again. I was advise I had my meter changed out two times in the past 4 yrs. and a surge protector was not installed. I had a 73 " tv destroyed (4) 36" tvs and a Sony stereo receiver. I was offered $250.00 for the damage, I refused. About 2 wks later another rep. came to my home and offered me $1200 for all my equipment. I refused again. I told them I would see them in court.

I live in South Georgia where Hurricane Irma just came through and it broke the light pole connected to my house so the power went out. And we've been waiting for 3 whole days for them to fix one damn light pole. They say they don't know what's wrong, and instead of figuring it out they all packed up and went home

The customer service was great and nothing compares to it. They will solve your answer in a heartbeat, are very knowledgeable, and it was a great experience. The bill includes some discounts here and there for their loyal customers. Also, the bill accuracy was correct and always on point. The service is reliable and doesn't fail. There is rarely any service interruption and it is guarantee that you will get a best offer on it. The perceived value is good and nearly accurate. It must be a great service if their perceived value is correct.

I had a horrible time trumping to fix my problem. I got attitude from customer service and not a bit of help from anyone. I would not want to call back even to complain because it was terribly rude and slow service. The bills were wrong for two months. We logged it ourselves as has been my husband's concern when our first bill was incredibly high. He counted it himself and came up nearly $40 difference. It sounds like maybe it would have been a good deal, without the stealing money, but you're getting what you pay for. You pay cheap, you get cheap. Expect what you're paying for. Probably the only good thing I will say is that it was always on through storms when even the neighbors were down. Maybe that is where the extra money was going.

I have seen them work round the clock to restore power when we have had an outage as we did several years ago with an ice storm. Also when we lose power due to electrical storm. As far as I can tell the bill is always accurate. Of course I would like for it to be lower. I do know they offer a service where you can pay roughly the same every month so you don't have the really high bills in Summer or Winter. I assume the value is as good as any other power company. If there ever is a problem they are quick to fix it. They keep me warm in the winter and cool in the summer. I feel that this is something I rely on them to do. I also feel that I can rely on them to make things right when things go wrong.

The customer service aspects of the company are very involved in meeting all the criteria of excellence, family orientated and over the top. Never had a problem with getting my bill and having to have something corrected afterwards. The bill was always accurate and stated everything correctly. The value of the product meets the standards of being borderline overrated. The other aspects bring the value higher for me. If they brought the cost down the value of membership would be higher. Very reliable service. Never let down during problematic experiences as a paying customer. Service always follows through one hundred percent.

I've always been very satisfied with the customer service at Georgia Power. They are very friendly and always helped me with any issues I had. I've never had problems with my Georgia Power bills. They have always been accurate and the price is very reasonable. I highly recommend them. The value of service and expertise at Georgia Power is topnotch. Any issues or problems I may have encountered were handled promptly and there was also no charge. Anytime we may have encountered an outage, Georgia Power was extremely reliable in the fact that the outages were quickly and expertly resolved.

Pretty helpful whenever I had an issue. Didn't have to wait too long on hold to speak to a representative. I don't know if I would recommend them to others though, as I thought the prices were a little high. The bill accuracy was pretty good. I would recommend this to others, as I never experienced any issues with my bill during the time that I used them. This is the reason why I did away with them. I liked the customer service and the company as a whole, but I thought that their prices were too high compared to others. I thought the reliability was very good, and I was pretty happy. I really didn't have any issues with it to be honest. If the price was better, I probably would have stayed with them longer.

Knowledgeable about my service but sometimes cannot understand a non-typical issue such as credit from a prior error that has not posted. The bill is very straightforward and easy to read. And the bill also provides relevant information about typical usage. Plenty of information about payment methods. Service is reliable under most conditions. It would make sense that in extreme weather conditions there might be a disruption in service but it typically is only for a short while.

They was very nice to me - never had a problem. Every time I call they did what they said they will do. They let me slide sometimes on my bill from month to month. My bill was never wrong. If I pay too much they let me know and add it on my other bill. They are really trustworthy. I just like this company - nothing bad to say about them. It's worth every dime. They tell how to save on bill - never had a problem. Wish I can tell everyone about them nothing bad to say about their value. They are very reliable. Please use them. They can be trusted better than most if not all. Just keep them in mind if you want good care.

Always friendly and willing to please customer. Rarely any need for escalation. Great demeanor from every representative on every phone call. Bills are almost always accurate and any problems are addressed and resolved quickly. I don't have any real complaints with monthly billing. The rates are good and they are fairly competitive with the rates of other companies. Energy rates have been skyrocketing but their rates have held steady. Their services are completely reliable and their customer support is reliable and wonderful. Outages are extremely rare and fixed very very quickly.

The customer service of this company was very knowledgeable in their field and it appeared that the employees were eager to help and do their jobs. The accuracy of the bill was always near perfect and was never any cause for concern or had any issues to be disputed. The accuracy of their calculations were always spot on or off by minor numbers. The value of the service done by this company is very meaningful and were always done with efficiency and with 100% accuracy and with the consumers in mind. The power provided by this company seldom had outages occur and was always a reliable source of power and energy for home appliances and the neighborhood.