First Energy

If it rains we have constant brown outs all day long in the entire town, They should sell out to someone willing to upgrade their failing infrastructure. I wish we could afford to move. I had to install heavy duty whole house surge protectors to keep from losing anymore appliances.

Absolutely terrible customer service. They truly don’t care about the customer and are just a scam trying to steal your money. We never received our first bill and when we got the second bill were informed that we have late fees for not paying the first and have a disconnect date sent. They did not care at all or take fault the bill was never sent out. Our bill is also off the charts high at $1200 for less than two months of service and they claim it is totally normal and of no concern. Of course not because they want the bill to continue to be high so they can get more and more money. Overall just terrible terrible service from Sherry and Kim. They are greedy and care about no one.

The customer service is terrible. I have been on the phone for 3 hours trying to pay my bill… I was on hold for an hour the first time and then they had to transfer me Which took another hour. It was awful!

Updated on 09/14/2021: I thought the reps (Alice, ID **) was able to revert the charge to another credit card. Just called my credit company to confirm, my credit card company has not yet seen a credit from JCPL. Alice told me it will be done in a few days on 9/1/2021 and follow-up with me after her resolution. Two weeks passed and no credit, no follow-up. JCPL thought people forgot anything fast! Just try to play games with its customer.

Back in Feb 2014 I had to move from my PA home to SC we called all the utilities to shut them off! Penelec aka First Energy didn't turn the power off for 7 months then put a $400 mark on my credit report! When we moved there was a major snowstorm that hit the entire east coast! We tried to work with them to lay what we should have owed (a week not 7 months). They refused. Basically said they don't make mistakes? 7 months without a payment? How do they let that happen? We were forced to pay the collection agency because we are buying a house! This was unfair and should never happen to anyone!!!

Let me start off by saying, they literally try to steal from you. I have been charged twice for bills I already paid. It's happened so many times. I think they hope people won't catch it. Then when I call to tell them what they did wrong, they try to confuse you with all kinds of crap and almost sounds like they are reading a script over and over. Unfortunate for the people who work here because you all are basically snakes and sound stupid trying to justify your double charging a.k.a theft.. Sorry, I keep proof of all transactions. Nice try.

I called JCP&L (First Energy) to because I am moving to another apartment in my same complex. After going through 90 prompts just to get to a representative, I found out they changed my address and shut down my account almost 2 months ago. I have no idea how this happened as I have been in the same location for a year and a half.

So my air conditioner was not working correctly this summer and ran around the clock trying to keep up upstairs. My bills for June thru Aug averaged $550 but on a regular basis are $140. During these months, I submitted 2 payments each month. In no way did I get a shut off notice as it was paid before the next bill. I check my bill online and it said they are tacking on a security deposit of $445. I immediately call and said I have lived here for 31 years and have never had a notice like this. Their response was basically, "Too bad. That's the way it stands and unfortunately it doesn't matter that you lived there for 31 years. We are NOT taking it off" even after I explained I can't afford it. He said, "Good luck to you!" So I had to put it on one of my credit cards. RUDE RUDE RUDE and there is nothing you can do!!!

Obviously they are not going to be happy, but the guy who spoke to me was so rude. I couldn’t believe how he spoke to me! I could not speak as he spoke over me all the time, so I simply said, "Look I’m a customer, it is up to me what I do, Just make sure you understand". I want to to close my account with 1st Energy, and I then slammed the phone down before he could be so rude again???? Unbelievable! This was on the 14th November at around 5.30 - 6.30 so you know who this person was.

We live in NJ and went to a summer home we have in FLA for 7 weeks between July and August. We turned off all lights and set air to 80. When we returned home I noticed an electrician replacing the meter. He told me the meter had stopped and was replacing it. Few weeks later I received my electric bill and was billed an estimate from last year's bill. I told them that we were away for 7 weeks but they really don't care and said I am responsible for the estimate bill since the meter stopped working. I feel I am powerless in that if I don't pay the bill. They will shut the power. I have no recourse but to pay the estimated bill. This is JCP&L and Toledo power. If anyone had a similar experience and could tell me if I have any recourse against them, it would help. It's ridiculous. If the power goes out because of weather then all they do is say sorry, but if I owe $$ and don't pay, they shut the power.