FirstEnergy Reviews

They lose service and send a message service will be returned by 6pm. This is conveniently the same time of day everyone goes home and you get the answering machine. Calling about the outage pretends they didn't know despite sending a text message 3 hours earlier.

My power constantly blips. It took forever for them to replace the power line on my street, but there is still an issue somewhere down the line.

All it takes is one drop of rain, a little snow, or a slight breeze and we lose power. It's crazy how many times a year we lose power. I understand things happen, but it's inconceivable the amount of times we lose power in a given year. I'm considering moving just to get away from First Energy because the amount I spend on replenishing my fridge and freeze each year is astounding. They suck. They truly suck.

They suck big time!!! We have way too many power outages that they take forever to fix-I’m not talking about hurricanes or storms where it’s understandable-I’m talking random ones out of nowhere on a nice day. And if trees fall & power lines are taken down it shouldn’t take them almost 24 hours to fix!! I drove near the fallen tree & saw no one working on it 4 hours after the power went out! So their excuses for the long time restoring power is bs. The people on the phone are nasty too! They all suck.

Their customer service is very rude and they hang up on you. They say they can’t lower your bill either.

One star is one star too many for first energy. Frequent outages with insultingly long wait times for power to be restored. In our most recent outage, we were the first to report in our service area at around 4pm day 1. At midnight day 1 we were given the update of “we’ll be able to get you an update sometime tomorrow”. Day 2, update claiming service would be back by 1030pm day 2, which was quickly changed to 11pm day 3. The issue is that only a few homes were out of power so that isn’t a priority. Add poor customer service and difficulty navigating their garbage website and I would happily give them negative stars if it were possible.

So horrible. They don’t fix what they need to fix and it’s absurd. Power went out every single day of this week and took hours to get back on damn near next days it’s crazy and I’m tired of it. Also they're supposedly supposed to be working on the outages but I seen them in Chipotle's parking lot just hanging out for the longest instead of fixing people's power. Do your jobbbbb!!!!!

Constant power outages and brownouts. Our family actually places bets every time it rains or is windy when we will lose power and for how long. It would be funny except for the fact that their incompetence destroys my appliances and anything not plugged into an uninterruptible battery backup.

I needed to speak to a live customer representative today. I went round and round with automated voices that couldn't understand that I wanted to speak to a live customer representative. A couple of times, I hung up and tried starting over again with a new call. It was a very long, frustrating period of time before I finally reached a point that the phone service understood I wanted to speak to a live rep, BUT it told me my wait time would be approximately 1 hour. That's ridiculous! I'm so frustrated after this time-wasting experience that accomplished nothing. I can't tell you how desperately I wish there was an alternative electric company to go with.