FirstEnergy Reviews

Their Energy Star rebate program is promoted by Lowe's, Home Depot and I'm sure other appliance suppliers as well. In July our old fridge was picked up as part of this program and I was told the $50 rebate would arrive in about 5 weeks. Over 3 months and 5 phone calls later all I've gotten were lies. "New computer program glitch", "backed up from switching programs", "need application approval from the PUC". PUC actually advised filing a complaint with the Attorney General over this last lie!!! Presently getting our State Representative involved since this is supposed to be government sponsored, I guess we'll see.

First, energy sucks, power goes out at least twice every week

Lived in six different states and Mon Power is without a doubt the worst. Power has been off more times in three years than all the other states combined. They will not upgrade their system, just hang around and wait until a problem arises then try to fix it. When I first moved here was building my home and their young know it all engineer came out put a stake where he wanted me to put the conduit to even though I told him that was not where it was, when they came to hook it up the workers said that was not where the power was. I told them what the engineer had said and they said they would go ahead and put it in but when they called and told them what they were going to do the company said no and it cost me another 1000.00 dollars to fix it, Greg was the engineer's name and he is worthless!

If I could give ZERO stars - I wouldn't even give that many!! Customer service absolutely SUCKS! Agents lie to tell you what you want to hear and when the problem is not solved - they tell you the previous agent lied and give a whole different BS story they expect you to believe. I contacted the PUC to file a complaint, and they lied to the PUC about my account. Rates are outrageous - customer service sucks and they are very unreliable. I truly wish there was another electric option in my area because they have been nothing but BS since I started dealing with them in 2021.

First Energy will not stop calling my cellphone for some guy named Ronald. My name is not Ronald and I have never had an account with this company, and now I can guarantee I never will. I've told them twice to stop calling me. Then they want to send me over to another department and have me wait on hold for 36-54 minutes to tell them again that they have the wrong number. I'll be showing up in person if they call me again, and I can guarantee they will be getting harassment charges, and I'll show that they call my phone up to 6 times a day, and I'm not even the person they're looking for. It's going to stop one way or another.

Toledo Edison and First Energy is the WORST. I have been dealing with dead and dying trees that are above Edison lines for SIX YEARS. I have had arborists contracted through Edison come and tell me the trees have to come down and nothing is done. This is the third time a tree or sizable branch has come down on the wires. I have had power outages and damage to my property due to their negligence and they continue to do nothing. Who is going to pay for the property damage?

This is shameful. I have spent time bouncing around trying to get help by a human being who can explain why I am not getting credit for my solar production on my bill. Is this such a high hope? Hire some humans to lower you wait time, I will have spent close to an hour before I will get in touch to ask some important, but niche questions that AI is failing to grasp.

Losing power when you are starving makes me HANGRY! It's a beautiful day, no reason for multiple power outages. Fix the grids & transformers. There is no excuse. You make billions of dollars. Dirty money scandals in Ohio. Just for the scandals you should be updating the transformers and grids. Everything is connected to AI even if I don't want to use it. Update your transformers. They are too old & can Not handle the energy people use. So why aren't you updating them?? And there is No policy for customers to get reimbursed for ruined food or equipment. This is unjust in the climate of inflation. The people don't have money, but First energy does!

This Review is directed to the customer service experience. It would be hard to believe any company can have such a bad customer service system in place. For example, when you call the first question the automated system asks is why you are calling? If you say "start new service" the next question is; "what is your account #" And it has been this way for decades. Now one would think one of the managers or execs would have actually called in to test the system and had the miserable experience First Energy customers encounter, but apparently not. All these years they must have had better things to do. This is just one example. I could give countless examples of trying to set up temporary service at a construction site, but no one who is not in the construction trades would believe it.

It's very easy to lose power and when you do you better pray you have somewhere else to go. The wait times are VERY long and usually extended by days.

They leave you so long in the hottest temps of the year but rob you on your light bill.

I was satisfied with the outcome. She explained my bill.

This is absolutely hands down the worst company on the planet. A little rain, no power. A little heat, no power. Then it takes just enough time to let food go bad to get issues fixed. We had a little wind. Lost power on a Sunday. Yep forget about it, they took their sweet time fixing issue for the call out/overtime pay. Wonder if the people running this corporation are still corrupted **?

Power is always going out even at the hint of a storm. Worst company ever.

I had to call to get a temporary service for construction to be done at the house that is not ready for permanent residential service yet. I was not able to complete the task on line. I was passed the phone call around for 3 times on the first day of call. Each pass was waiting for at least 1 hr. In the end of the day, after 5 pm, still waiting for call back, but no call-back and nothing was accomplished. I called back again another day, was passed the phone around twice and took at least nearly 2 hr to get to the right person.

They lose service and send a message service will be returned by 6pm. This is conveniently the same time of day everyone goes home and you get the answering machine. Calling about the outage pretends they didn't know despite sending a text message 3 hours earlier.

My power constantly blips. It took forever for them to replace the power line on my street, but there is still an issue somewhere down the line.

All it takes is one drop of rain, a little snow, or a slight breeze and we lose power. It's crazy how many times a year we lose power. I understand things happen, but it's inconceivable the amount of times we lose power in a given year. I'm considering moving just to get away from First Energy because the amount I spend on replenishing my fridge and freeze each year is astounding. They suck. They truly suck.

They suck big time!!! We have way too many power outages that they take forever to fix-I’m not talking about hurricanes or storms where it’s understandable-I’m talking random ones out of nowhere on a nice day. And if trees fall & power lines are taken down it shouldn’t take them almost 24 hours to fix!! I drove near the fallen tree & saw no one working on it 4 hours after the power went out! So their excuses for the long time restoring power is bs. The people on the phone are nasty too! They all suck.

Their customer service is very rude and they hang up on you. They say they can’t lower your bill either.

One star is one star too many for first energy. Frequent outages with insultingly long wait times for power to be restored. In our most recent outage, we were the first to report in our service area at around 4pm day 1. At midnight day 1 we were given the update of “we’ll be able to get you an update sometime tomorrow”. Day 2, update claiming service would be back by 1030pm day 2, which was quickly changed to 11pm day 3. The issue is that only a few homes were out of power so that isn’t a priority. Add poor customer service and difficulty navigating their garbage website and I would happily give them negative stars if it were possible.

So horrible. They don’t fix what they need to fix and it’s absurd. Power went out every single day of this week and took hours to get back on damn near next days it’s crazy and I’m tired of it. Also they're supposedly supposed to be working on the outages but I seen them in Chipotle's parking lot just hanging out for the longest instead of fixing people's power. Do your jobbbbb!!!!!

Constant power outages and brownouts. Our family actually places bets every time it rains or is windy when we will lose power and for how long. It would be funny except for the fact that their incompetence destroys my appliances and anything not plugged into an uninterruptible battery backup.

I needed to speak to a live customer representative today. I went round and round with automated voices that couldn't understand that I wanted to speak to a live customer representative. A couple of times, I hung up and tried starting over again with a new call. It was a very long, frustrating period of time before I finally reached a point that the phone service understood I wanted to speak to a live rep, BUT it told me my wait time would be approximately 1 hour. That's ridiculous! I'm so frustrated after this time-wasting experience that accomplished nothing. I can't tell you how desperately I wish there was an alternative electric company to go with.

First Energy pretty much knows they can charge whatever they want. After years of paying about 6000 to 7000 a year for I've had enough. Talking for Solar/Wind company about unplugging from these rip off **.

Worst every year during storm season or off season. Lot of power outages and take forever to fix and get the lights back. Always happens during high heat temperatures or cold weather when we need most of electricity that times always power outage. Lot of time my fish died because of power outage and equipment gets damaged because of power outages.

As we were selling our house, I previously scheduled a shut off service. However, the closing did not happen as scheduled. So, I tried to cancel the shut off service. It took 1-hour and 54-minutes to reach a representative. By then, the power had just been shut off. Now, we have to wait a day to have the power turned back on. Awful telephone wait times. If I ever live in New Jersey again, I will select a different electrical company.

Worse company Ever... I've been without power for 2 days. Originally they gave me an update of over 24 hrs, after a strong wind storm... But I soon realized that I ended up at the bottom of their importance list just because it was less than 5 homes in my area without power. This is pure bullshit... It's the dead of the winter, I have a child and pets at home and on top of it, I have to worry about my pipes not freezing because the temperature outside is below freezing... Simply disgusting, they keep pushing back as to when my lack of power will even be considered an issue on their radar... Yet, I pay premium price for their services. Explain to me... How is this OK? I went into the clinton Honda dealership today, they had no power... But funny how they were guaranteed power by 3pm... 24 hrs prior to mine even being considered an issue!!! I'm a veteran and a single mother!!!!

If I could give 0 stars or negative stars, I would. This company is complete bullshit. My bill has doubled from last year, and in the winter no less!!! Usually, the bill goes down in the winter, not this year. 2025, it doubled. Their staff is rude, they can't explain bills, they refuse to have expedited service, and waiting on the phone for hours to speak with someone is ridiculous, and even after you get someone, they STILL can't help you. This company needs closed or they need to file for bankruptcy, cause whoever is running this place sucks.

I recently tried to contact the company for assistance to an issue that was not answered on the website. The automated system said it would be 2-3 hour wait for help, with no option for a callback. We waited, and when we got a human being, we were transferred to another number, where we were on hold for another hour until our phone died.

POS COMPANY! Rates continue to go up. Service continues to go out. No explanation, just a robot telling you tough titty. How is this legal?! Once I actually was able to talk to a human and this witch had the nerve to tell me I’m not being charged when the power is out, so what’s the problem?! The problem is no heat in the winter, no AC in the summer.

Extremely difficult to get any assistance over the phone. To pay a balance, you will be charged a fee of $2.75 regardless of which way you request to pay and the call to "easy pay" takes 6 minutes and 40 seconds each time you attempt to pay by phone. My online account access is not an option because the password reset will not work. The phone payment used to be a quick alternative, now every option of contacting First Energy is difficult.

If I could give negative stars I would. I have been with this company since 2019. I moved last year and it has been a complete nightmare with my bill!!! They charged me to change address even though I stayed with the same company plus the shut off fee for my other place and everytime I get my next month bill, the price is outrageous!!!! It's pathetic and unreal!!! I can't stand this company and the monthly lies that come with it!!!! Avoid at all cost!!!! 'Cause that's what they will do, cost you!!!!

First Energy is one of the worst operated utility companies. If it wasn't a mandatory utility provider I doubt the Company would be in business. There is no customer service aside from providing electric to its customers. Everything from phone wait times, the structure of the calling in and aspects of billing. I do not believe calling in and waiting 2:58 hr on hold to connect to a representative for 8 seconds for them to then forward you to the "proper department" with another estimated wait time of 3 hours is acceptable whatsoever. Also as a mandatory provider, requiring a deposit to have service turned on, as if there is an alternated company to deal with.

This company is awful at responding. They leave customers on hold for hours at a time just to pass you through to another representative, where you’ll wait another 2-3 hours. I’ve been in constant contact with them through email and phone calls and nothing has been resolved. Awful company, if I wasn’t forced to work with them I wouldn’t. DO BETTER!

This company is very dishonest. They have been overcharging my 84 year old father for years. Every time I catch them they "fix" it. His house has been empty and unused for a year and they are currently charging him 148.00. They will not answer or return any of my calls for the last month. The automated line hangs up on me no matter what option I use.

It takes hours for the power to come back on. None of the fixes they do ever last. Customer service is abysmal. This company should be shut down nation wide! They got caught taking bribes. It’s absurd that they deserve for us to pay our bills and my power won’t reliably work.

Constant power outages. Extremely Poor restoration time. Poor communication, you cannot get a live individual on the phone. Their infrastructure is extremely antiquated. I live in central Jersey and have no choice but to use JCPL.

If I could give a negative reading, it would be negative 3 days without power, they keep changing the date and The Times when there's only 3 streets on the map without power. But yet all their trucks are sitting around doing nothing.