FirstEnergy Reviews

It's very easy to lose power and when you do you better pray you have somewhere else to go. The wait times are VERY long and usually extended by days.

They leave you so long in the hottest temps of the year but rob you on your light bill.

I was satisfied with the outcome. She explained my bill.

This is absolutely hands down the worst company on the planet. A little rain, no power. A little heat, no power. Then it takes just enough time to let food go bad to get issues fixed. We had a little wind. Lost power on a Sunday. Yep forget about it, they took their sweet time fixing issue for the call out/overtime pay. Wonder if the people running this corporation are still corrupted **?

Power is always going out even at the hint of a storm. Worst company ever.

I had to call to get a temporary service for construction to be done at the house that is not ready for permanent residential service yet. I was not able to complete the task on line. I was passed the phone call around for 3 times on the first day of call. Each pass was waiting for at least 1 hr. In the end of the day, after 5 pm, still waiting for call back, but no call-back and nothing was accomplished. I called back again another day, was passed the phone around twice and took at least nearly 2 hr to get to the right person.

They lose service and send a message service will be returned by 6pm. This is conveniently the same time of day everyone goes home and you get the answering machine. Calling about the outage pretends they didn't know despite sending a text message 3 hours earlier.

My power constantly blips. It took forever for them to replace the power line on my street, but there is still an issue somewhere down the line.

All it takes is one drop of rain, a little snow, or a slight breeze and we lose power. It's crazy how many times a year we lose power. I understand things happen, but it's inconceivable the amount of times we lose power in a given year. I'm considering moving just to get away from First Energy because the amount I spend on replenishing my fridge and freeze each year is astounding. They suck. They truly suck.

They suck big time!!! We have way too many power outages that they take forever to fix-I’m not talking about hurricanes or storms where it’s understandable-I’m talking random ones out of nowhere on a nice day. And if trees fall & power lines are taken down it shouldn’t take them almost 24 hours to fix!! I drove near the fallen tree & saw no one working on it 4 hours after the power went out! So their excuses for the long time restoring power is bs. The people on the phone are nasty too! They all suck.