FirstEnergy Reviews

Their customer service is very rude and they hang up on you. They say they can’t lower your bill either.

One star is one star too many for first energy. Frequent outages with insultingly long wait times for power to be restored. In our most recent outage, we were the first to report in our service area at around 4pm day 1. At midnight day 1 we were given the update of “we’ll be able to get you an update sometime tomorrow”. Day 2, update claiming service would be back by 1030pm day 2, which was quickly changed to 11pm day 3. The issue is that only a few homes were out of power so that isn’t a priority. Add poor customer service and difficulty navigating their garbage website and I would happily give them negative stars if it were possible.

So horrible. They don’t fix what they need to fix and it’s absurd. Power went out every single day of this week and took hours to get back on damn near next days it’s crazy and I’m tired of it. Also they're supposedly supposed to be working on the outages but I seen them in Chipotle's parking lot just hanging out for the longest instead of fixing people's power. Do your jobbbbb!!!!!

Constant power outages and brownouts. Our family actually places bets every time it rains or is windy when we will lose power and for how long. It would be funny except for the fact that their incompetence destroys my appliances and anything not plugged into an uninterruptible battery backup.

I needed to speak to a live customer representative today. I went round and round with automated voices that couldn't understand that I wanted to speak to a live customer representative. A couple of times, I hung up and tried starting over again with a new call. It was a very long, frustrating period of time before I finally reached a point that the phone service understood I wanted to speak to a live rep, BUT it told me my wait time would be approximately 1 hour. That's ridiculous! I'm so frustrated after this time-wasting experience that accomplished nothing. I can't tell you how desperately I wish there was an alternative electric company to go with.

First Energy pretty much knows they can charge whatever they want. After years of paying about 6000 to 7000 a year for I've had enough. Talking for Solar/Wind company about unplugging from these rip off **.

Worst every year during storm season or off season. Lot of power outages and take forever to fix and get the lights back. Always happens during high heat temperatures or cold weather when we need most of electricity that times always power outage. Lot of time my fish died because of power outage and equipment gets damaged because of power outages.

As we were selling our house, I previously scheduled a shut off service. However, the closing did not happen as scheduled. So, I tried to cancel the shut off service. It took 1-hour and 54-minutes to reach a representative. By then, the power had just been shut off. Now, we have to wait a day to have the power turned back on. Awful telephone wait times. If I ever live in New Jersey again, I will select a different electrical company.

Worse company Ever... I've been without power for 2 days. Originally they gave me an update of over 24 hrs, after a strong wind storm... But I soon realized that I ended up at the bottom of their importance list just because it was less than 5 homes in my area without power. This is pure bullshit... It's the dead of the winter, I have a child and pets at home and on top of it, I have to worry about my pipes not freezing because the temperature outside is below freezing... Simply disgusting, they keep pushing back as to when my lack of power will even be considered an issue on their radar... Yet, I pay premium price for their services. Explain to me... How is this OK? I went into the clinton Honda dealership today, they had no power... But funny how they were guaranteed power by 3pm... 24 hrs prior to mine even being considered an issue!!! I'm a veteran and a single mother!!!!

If I could give 0 stars or negative stars, I would. This company is complete bullshit. My bill has doubled from last year, and in the winter no less!!! Usually, the bill goes down in the winter, not this year. 2025, it doubled. Their staff is rude, they can't explain bills, they refuse to have expedited service, and waiting on the phone for hours to speak with someone is ridiculous, and even after you get someone, they STILL can't help you. This company needs closed or they need to file for bankruptcy, cause whoever is running this place sucks.

I recently tried to contact the company for assistance to an issue that was not answered on the website. The automated system said it would be 2-3 hour wait for help, with no option for a callback. We waited, and when we got a human being, we were transferred to another number, where we were on hold for another hour until our phone died.

POS COMPANY! Rates continue to go up. Service continues to go out. No explanation, just a robot telling you tough titty. How is this legal?! Once I actually was able to talk to a human and this witch had the nerve to tell me I’m not being charged when the power is out, so what’s the problem?! The problem is no heat in the winter, no AC in the summer.

Extremely difficult to get any assistance over the phone. To pay a balance, you will be charged a fee of $2.75 regardless of which way you request to pay and the call to "easy pay" takes 6 minutes and 40 seconds each time you attempt to pay by phone. My online account access is not an option because the password reset will not work. The phone payment used to be a quick alternative, now every option of contacting First Energy is difficult.

If I could give negative stars I would. I have been with this company since 2019. I moved last year and it has been a complete nightmare with my bill!!! They charged me to change address even though I stayed with the same company plus the shut off fee for my other place and everytime I get my next month bill, the price is outrageous!!!! It's pathetic and unreal!!! I can't stand this company and the monthly lies that come with it!!!! Avoid at all cost!!!! 'Cause that's what they will do, cost you!!!!

First Energy is one of the worst operated utility companies. If it wasn't a mandatory utility provider I doubt the Company would be in business. There is no customer service aside from providing electric to its customers. Everything from phone wait times, the structure of the calling in and aspects of billing. I do not believe calling in and waiting 2:58 hr on hold to connect to a representative for 8 seconds for them to then forward you to the "proper department" with another estimated wait time of 3 hours is acceptable whatsoever. Also as a mandatory provider, requiring a deposit to have service turned on, as if there is an alternated company to deal with.

This company is awful at responding. They leave customers on hold for hours at a time just to pass you through to another representative, where you’ll wait another 2-3 hours. I’ve been in constant contact with them through email and phone calls and nothing has been resolved. Awful company, if I wasn’t forced to work with them I wouldn’t. DO BETTER!

This company is very dishonest. They have been overcharging my 84 year old father for years. Every time I catch them they "fix" it. His house has been empty and unused for a year and they are currently charging him 148.00. They will not answer or return any of my calls for the last month. The automated line hangs up on me no matter what option I use.

It takes hours for the power to come back on. None of the fixes they do ever last. Customer service is abysmal. This company should be shut down nation wide! They got caught taking bribes. It’s absurd that they deserve for us to pay our bills and my power won’t reliably work.

Constant power outages. Extremely Poor restoration time. Poor communication, you cannot get a live individual on the phone. Their infrastructure is extremely antiquated. I live in central Jersey and have no choice but to use JCPL.

If I could give a negative reading, it would be negative 3 days without power, they keep changing the date and The Times when there's only 3 streets on the map without power. But yet all their trucks are sitting around doing nothing.

FirstEnergy is a mega-monopoly of regional power utility companies all involved in the same kind of strong arm white collar filth. You should avoid these folks (their crooked billing, their general incompetence, their vile anti-consumer strategy, etc) at all costs, but given their sprawl you probably can't get away, good luck.

One of the hundreds of thousands without power because of the storm. I get it stuff happens. However I keep checking the outage map and all the areas are still at first stage waiting for review. It has been over 36 hours you would think they might at some point start checking the reported outages. My whole town is out yet they say only 7 affected customers. I see another town that was out that has been restored but never went out of waiting for review. What good is a map if it is never updated? Of course phone calls are not answered. Just a message, "We have had reports of outages in your area and our crews are working hard to return you to service."

After being left on hold for 3 hours on April 7—only to be disconnected when the clock hit 6 p.m.—I tried again today, April 8. Despite being told the expected wait time was 5 to 15 minutes, I’ve now been waiting over 40 minutes with no response. This level of service is not only unacceptable—it’s absurd. At this point, calling this company a joke would be generous.

This company is incredibly difficult to work with. As a property manager, we have many accounts in Maryland & Pennsylvania. Every time I call them to transfer service or address an issue, I am on hold for no less than an hour. Today, I am currently on hold with them as I type, watching the clock climb at 1 hr 37 minutes. I can't get this issue resolved online, have been transferred once already & am so tired of dealing with outlandish wait times. I would never recommend this company,

Penelec-First Energy does not return call and if you wait online as you see below over 2 hours they picked up and told me they needed to transfer me to transfer dept. I’m on hold again. This is day two of this nonsense. Call Attorney General. File complaint at FCC. They refuse services. We have many acts as property owners. They are causing delays in our business.

Terrible service, costs keep rising. If they didn’t have a monopoly or there were other options, I would never do business with them. But I'd bet their management keeps giving themselves raises as they screw the public.

I recently attempted to set up service, but unfortunately, my move-in request couldn’t be completed. I was directed to contact Jersey Central Power and Light for more information, but after being on hold for over an hour and 42 minutes, I was unable to get the help I needed. I understand that some processes are out of the company’s control, but better communication or alternative support options would greatly improve the customer experience. I hope they can work on streamlining this process in the future.

This company has no business operating in New Jersey. An Ohio company with antiquated equipment is just bilking the people of our state. I have already put forth a bill to get rid of this company in new jersey. I can look 2 houses down where J CP NL is. Fully operational during the times when I have lost power. Our lines actually and physically connect. The people of new jersey are done with this absolute sham of a company.

I don't even get my electricity through them because they suck so bad, but I still have to pay through their website. Now, a company that has $100M laying around to name a football stadium is making me (and 6 million others) pay them fifty cents for the privilege of paying my bill. Garbage company.