FirstEnergy Reviews

If I could give 0 stars or negative stars, I would. This company is complete bullshit. My bill has doubled from last year, and in the winter no less!!! Usually, the bill goes down in the winter, not this year. 2025, it doubled. Their staff is rude, they can't explain bills, they refuse to have expedited service, and waiting on the phone for hours to speak with someone is ridiculous, and even after you get someone, they STILL can't help you. This company needs closed or they need to file for bankruptcy, cause whoever is running this place sucks.

I recently tried to contact the company for assistance to an issue that was not answered on the website. The automated system said it would be 2-3 hour wait for help, with no option for a callback. We waited, and when we got a human being, we were transferred to another number, where we were on hold for another hour until our phone died.

POS COMPANY! Rates continue to go up. Service continues to go out. No explanation, just a robot telling you tough titty. How is this legal?! Once I actually was able to talk to a human and this witch had the nerve to tell me I’m not being charged when the power is out, so what’s the problem?! The problem is no heat in the winter, no AC in the summer.

Extremely difficult to get any assistance over the phone. To pay a balance, you will be charged a fee of $2.75 regardless of which way you request to pay and the call to "easy pay" takes 6 minutes and 40 seconds each time you attempt to pay by phone. My online account access is not an option because the password reset will not work. The phone payment used to be a quick alternative, now every option of contacting First Energy is difficult.

If I could give negative stars I would. I have been with this company since 2019. I moved last year and it has been a complete nightmare with my bill!!! They charged me to change address even though I stayed with the same company plus the shut off fee for my other place and everytime I get my next month bill, the price is outrageous!!!! It's pathetic and unreal!!! I can't stand this company and the monthly lies that come with it!!!! Avoid at all cost!!!! 'Cause that's what they will do, cost you!!!!

First Energy is one of the worst operated utility companies. If it wasn't a mandatory utility provider I doubt the Company would be in business. There is no customer service aside from providing electric to its customers. Everything from phone wait times, the structure of the calling in and aspects of billing. I do not believe calling in and waiting 2:58 hr on hold to connect to a representative for 8 seconds for them to then forward you to the "proper department" with another estimated wait time of 3 hours is acceptable whatsoever. Also as a mandatory provider, requiring a deposit to have service turned on, as if there is an alternated company to deal with.

This company is awful at responding. They leave customers on hold for hours at a time just to pass you through to another representative, where you’ll wait another 2-3 hours. I’ve been in constant contact with them through email and phone calls and nothing has been resolved. Awful company, if I wasn’t forced to work with them I wouldn’t. DO BETTER!

This company is very dishonest. They have been overcharging my 84 year old father for years. Every time I catch them they "fix" it. His house has been empty and unused for a year and they are currently charging him 148.00. They will not answer or return any of my calls for the last month. The automated line hangs up on me no matter what option I use.

It takes hours for the power to come back on. None of the fixes they do ever last. Customer service is abysmal. This company should be shut down nation wide! They got caught taking bribes. It’s absurd that they deserve for us to pay our bills and my power won’t reliably work.

Constant power outages. Extremely Poor restoration time. Poor communication, you cannot get a live individual on the phone. Their infrastructure is extremely antiquated. I live in central Jersey and have no choice but to use JCPL.

If I could give a negative reading, it would be negative 3 days without power, they keep changing the date and The Times when there's only 3 streets on the map without power. But yet all their trucks are sitting around doing nothing.

FirstEnergy is a mega-monopoly of regional power utility companies all involved in the same kind of strong arm white collar filth. You should avoid these folks (their crooked billing, their general incompetence, their vile anti-consumer strategy, etc) at all costs, but given their sprawl you probably can't get away, good luck.

One of the hundreds of thousands without power because of the storm. I get it stuff happens. However I keep checking the outage map and all the areas are still at first stage waiting for review. It has been over 36 hours you would think they might at some point start checking the reported outages. My whole town is out yet they say only 7 affected customers. I see another town that was out that has been restored but never went out of waiting for review. What good is a map if it is never updated? Of course phone calls are not answered. Just a message, "We have had reports of outages in your area and our crews are working hard to return you to service."

After being left on hold for 3 hours on April 7—only to be disconnected when the clock hit 6 p.m.—I tried again today, April 8. Despite being told the expected wait time was 5 to 15 minutes, I’ve now been waiting over 40 minutes with no response. This level of service is not only unacceptable—it’s absurd. At this point, calling this company a joke would be generous.

This company is incredibly difficult to work with. As a property manager, we have many accounts in Maryland & Pennsylvania. Every time I call them to transfer service or address an issue, I am on hold for no less than an hour. Today, I am currently on hold with them as I type, watching the clock climb at 1 hr 37 minutes. I can't get this issue resolved online, have been transferred once already & am so tired of dealing with outlandish wait times. I would never recommend this company,

Penelec-First Energy does not return call and if you wait online as you see below over 2 hours they picked up and told me they needed to transfer me to transfer dept. I’m on hold again. This is day two of this nonsense. Call Attorney General. File complaint at FCC. They refuse services. We have many acts as property owners. They are causing delays in our business.

Terrible service, costs keep rising. If they didn’t have a monopoly or there were other options, I would never do business with them. But I'd bet their management keeps giving themselves raises as they screw the public.

I recently attempted to set up service, but unfortunately, my move-in request couldn’t be completed. I was directed to contact Jersey Central Power and Light for more information, but after being on hold for over an hour and 42 minutes, I was unable to get the help I needed. I understand that some processes are out of the company’s control, but better communication or alternative support options would greatly improve the customer experience. I hope they can work on streamlining this process in the future.

This company has no business operating in New Jersey. An Ohio company with antiquated equipment is just bilking the people of our state. I have already put forth a bill to get rid of this company in new jersey. I can look 2 houses down where J CP NL is. Fully operational during the times when I have lost power. Our lines actually and physically connect. The people of new jersey are done with this absolute sham of a company.

I don't even get my electricity through them because they suck so bad, but I still have to pay through their website. Now, a company that has $100M laying around to name a football stadium is making me (and 6 million others) pay them fifty cents for the privilege of paying my bill. Garbage company.

Three hours after losing power and the outage status still shows crews have not even been dispatched to investigate the problem. This company is trash. This is far from the first time this has happened either.

First Energy just takes and takes. Now you have no choice but to make a payment through a third party. Unless you participate in auto payment, you're now being charged .50 as a service charge even when you use your bank account as payment where you supply your account and routing numbers. It is a $2.75 service fee for other payment methods such as using a debit or credit card. Just another item to add to their absolutely horrible customer service where wait times to be able to talk to someone is always over an hour. So disappointing!

I would give them minus stars if I could! They are overestimating bills by 3 times more than what we are using, if you try and call them, their office is closed. And now, if you want to pay your bill online, they charge you. I just got my bill yesterday and it's due in 4 days, it'll take longer than that to get there by mail. This company needs broken up, it has a monopoly on electric in numerous states and they are ripping us all off.

The absolute worst customer service in America. This really makes me fear for the future of our country when a simple bill pay has taken me 3 days, now today is the due date. Absolutely 0 competence on First Energy's part.

The power goes out every couple of months on a regular basis. There doesn’t even have to be bad weather. For instance, tonight 12/10/24 our power went out. It's not raining or snowing or even too cold or windy, but at around 5:00 pm the whole neighborhood is sitting in the dark. Invariably the power usually goes out as you get home from work in the evening and you’re lucky if it’s restored sometime the next day.

It's currently 10:30 PM. I have work at 5 AM. I have wet clothing in the washer that I can't dry because the power went out at about 10. This happens CONSTANTLY. Way more than any other company I've been with. I'm not gonna have dry clean clothing for work now. I'm only glad I had charged my phone beforehand so that I'd have an alarm for tomorrow morning. This company is unreliable and only gains business by monopolizing areas. Avoid places that have deals with them.

After moving out of an apartment 18 months ago, I received a letter from a collection agency stating my bill was sent to collection. I had no idea that I still owed on the account. Thinking that it was paid in full. I had not heard, or gotten any kind of notification at all for 18 months, and then I got a letter from a collection agency. The bill was only $38, so it wasn't a big deal, had I known about it. It could have been taken care of a long time ago. I contacted FE and they were absolutely no help at all. The issue was not that I owed the money, rather, that they waited for 18 months without contacting me at all, then turning the account over to collection. In my opinion, this is extremely poor customer service and because of their negligence, my credit rating is affected.

I called FirstEnergy to let them know my father died and to stop the electronic withdrawal. I was told that was completed. Then I wanted to put the bill in my name, so that I could pay it from my funds. I had to wait on hold because that was another department! I got a statement today saying they could not withdrawal funds, plus a charge! So I called again -waited on hold and got cut off! Called again and was told 5-15 minute wait time; after 27 minutes, I hung up.

Customer service is atrocious. Billing practices are questionable at best and they take advantage of the limited choices in service. Multiple attempts have been made to advise of issues and they ignore the issue until they want money. It's insane. Good luck talking to an actual person or getting a callback.

During our regular maintenance we were told it would take 3 hours of down time for the power to be restored. At this point it’s taken over 5 hours and it was eventually turned back on, we planned on going out of state for the weekend so these extra two hours were alright, but shortly after we were almost ready to leave the power went back out again. Get your times straight and don’t restore the power just to shut it down again. Needs better management or workers.