Duke Energy Reviews

So we will be moving to a new home where we need to get new service with Duke Energy, I went on line and they pulled my credit a couple of times and never came back with a deposit amount. My husband did it and finally we got an amount $545 which is the average over 12 months of the previous renter's bills (this is where I get bothered). The next day they call my husband who is out of town now and asked him question, he texted me because he does not have the information and ask me to call. Well they state that they now need me to use my name again, even though I am listed on his account... Hmmm then they pull my credit again, and yes it is a hard inquiry. Then they tell me deposit amount and then inform me if I get 1 late notice they will keep my deposit! WTF? Unbelievable, & scandalous.

I called Duke Energy over a week ago to ask them to investigate why my bill is so high. I am an unemployed military Veteran and asked them to 1) explain how there could be a standing disconnect notice and I have paid well over the $88 monthly bill {$178.67 in August then $252.50 in September}; 2) Why it has been well over a year and my $200 deposit has still not been returned to me?; 3) Why Duke is raising my monthly average billing payment to over $100?; 4) Why they refuse to do an energy audit on my residence or investigate my claims but still want to disconnect my power? I asked them what they are basing the disconnect order on and they have refused to help me or return my phone calls!

After checking all my gas appliances I called Duke Energy and reported smelling gas. The technician arrived and from what I saw used a gas detector all over the house and finally identified 3 small leaks in the basement. I asked him to mark them and gave him some string so when the plumber came the leaks could be found quickly considering it took the Duke tech a half hour to locate the leaks and he did so without a compression test. He then told me I had to have 2 flexible connectors replaced. There was nothing wrong with the connectors and they were in code when the furnaces were installed in 2004 but now they were not in code.

As a Hurricane Matthew survivor and while lucky and realize this, I am very upset by the lack of caring about their customers. In order to place a outage complaint it seems to fall on deaf ears or shall we say deaf computer generated ears! We lost power on early Friday morning as the storm rolled in, while this was certainly a terrible storm we are 34 miles inland and had some minor damage. On Saturday I ventured out only to find Duke Energy trucks everywhere but our neighborhood. This could have been better handled with more crews placed in our area. The very first we saw of anyone was on late Saturday! On the outage page it explained they were surveying the damage. Well it's now Monday morning and I have no power. I have called over and over to only get their automated system which quite frankly is poor at best!

Beware of Duke Energy. Their level of corruption and scare tactics that they use shocks on their customer shocks me. We were signed on the equal payment plan. Although throughout the year on at least 4 separate occasions we updated our payment information and paid what they said was due. This September of 2016 they sent us a bill for 1207.00. When we called we got three different explanations. I spoke to them on Sept 4 and their representative was either too lazy or untrained or possibly Duke needs to show a profit to their shareholders, so they have to come up with a way to get more revenue from their customers. It gets even worse when we called. They do not provide information in writing. Everything is verbal. What kind of a business is this? So then I called the NC Energy Commission to complain: They were even less helpful. I wonder if they Have a conflict of interest?

My wife and I relocated to FL from PA four months ago. Setting up our power account with Duke Energy was a breeze. This month we neglected to pay on time. We were 14 days delinquent due to misplacing our paper bill. Our power was shut off this am with ZERO additional warning! The company says we were emailed warnings. Nope. No emails, no phone calls, no text messages. Of course, my wife immediately called to pay the bill and have our power re-instated. She was told by an account rep they could not discuss our account with her as she was not listed on the account. They harassed her and eventually hung up on her. When I called back later in the day to settle the matter and to ensure she was on the account I was told, in fact, she already was listed on the account as an approved account holder and she should not have been harassed.

I was lying in bed at about 8:30 am when they came & turned my lights off. I called the system to see how much I owe since a couple days prior I just paid 80$. At 918 I get the 60$ I owe up and pay at the nearest pay center. Call Duke with my receipt number and tell them I need service restored as soon as possible didn't want my food destroyed plus I had small children to cook for. Inside it was so humid. We went to sleep hoping they would be ok soon to connect. Woke up it's 2 pm no truck. I'm still in the dark not able to cook or cool down. I called them and they tell me they will be back sometime today. It's ridiculous you come turn off quick. But come reconnect when you want. Heartless pieces of people.

Got Duke Energy on the run. Paperwork and math dont lie. Just people at Duke Energy. Reported them 3 times of illegal billing days Of 32 just like Aug 2013 and they are charging us 4 to 5 different energy charge of 1000 KWH and fuel charge. They just Flipflop the charges. Email their attorney yesterday proof of 10 different charges, billing cycles of month of August 2016. Having a meeting with Miss Erin Brockovich to help me get them out of Florida this month. Duke will be out of here by next year. Bug lady Florida law can't wait to see them in court. Told them today on the phone as I filed the complaint with the public service commissioner. I hope you do too. Look at all your bills. You'll see what I see.

Well here we are again in Cheraw with no lights!! No power! Yet There is no storm, just HOT!!! This is usual for Duke Energy! I wrote before, get your crew to come cut trees off lines, better yet, put y'alls lines underground. Heck maybe y'all can keep lights on. Y'all are a pitiful light company and if I could I'd switch in a skinny minute! Light deposits are outrageous and never get them back and deal with **!!! Stop filling up y'alls pockets and get y'alls trees cut. Now our power is gonna run forever trying to get our houses back cool and without us people y'all wouldn't have any business. Why don't y'all sell out and let a company that cares about their people and not their pockets come on--- ash spills y'all won't clean up, and every darn week we without power! Hey how about instead of sending us out letters stating we used more power one month than last (trying to get our houses back cool from no power) use that money to CUT THESE DAMN TREES?

I lived in a one bedroom apartment when I had Duke Power. On July 15 I moved out and on the 25 my bill was $51. I was rarely home as I worked 50 - 70 hours per week and when I was home I was just trying to sleep. I have to keep the power on until my lease expires on Sept 1. The apartment is empty. Air condition turned off and no connected appliances. So imagine my surprise when I get a bill for almost $70 for the past month. I was floored!

My wife and I recently moved from one apartment to another. Not only would Duke would not allow us to transfer our account over, so we had to create a new account, which required a deposit. Then, after we called to advise them that we wanted our service to end on a particular date since we would be moving out of our old apartment. Fast forward a month later, and Duke is billing us for the entire month.

Duke sent their "tree trimmers" out in the fall of 2015 and cut one side of an 18-year-old mahogany tree from the trunk to the crown leaving me with half of a tree. When I called to complain it landed on deaf ears. Over the next 6 months the unevenly distributed weight of the remainder of the tree caused the trunk to split right down to the middle to within 2 feet of the ground. On July 1, 2016 I placed an emergency call to Duke at 6:00 p.m. explaining the tree would split completely during the next wind (I live on the beach where the wind is always present) if something wasn't done. The damage was caused by them. At 10:00 p.m. a group of men showed up... none speaking English... and proceeded to absolutely BUTCHER this tree. They were cutting with chainsaws and flashlights until 1:00 a.m.

I have been renting a old manufactured home for almost five years now. Over the last several months Duke Energy has done everything from wrongly turning off my electric due to what they called a "software glitch" to us losing power for no apparent cause. Their employees tell the customer one thing and then do the exact opposite in the customer's account. I pay for electricity that powers a new in ground pump. This pump delivers water to my house and my neighbor as well. Yet my bill was $317.00 last month for a three bedroom house. I am disabled and on Social Security. The only way that I can pay this very high bill is to be on the equal pay plan.

I can close my eyes and expect a power outage caused by "tree damaged our equipment" every time there is a rain or strong wind blowing. Duke Energy is a poorly run company with very lousy infrastructure design. I can see the wires hanging above the road and looking very fragile. Can someone regulate the Power company and inspect the infrastructure they put in? They should be fined for the inconvenience they caused to people. Their executives should live in the area with constant power outages so they can feel our pain... no internet (routers need power), can't cook (stove needs power to light the gas), all the food in the fridge gone bad... you name it. Very disappointed :(. Shame on Duke Energy.

Duke Energy offers a rebate to consumers who change their heating/air conditioning systems to more energy efficient models. However, they have a rebate review board that is designed to find ways to deny the rebate. This reeks of a scam to renege on their offer. You will get an email from the "Heat pump desk" asking to provide the condition of the old system. I assume if you answer incorrectly you will lose the rebate. The fact is you replaced the system regardless of condition and you should get the rebate. This is a sleazy company!

My husband and I recently moved into a new neighborhood where we now have Duke Energy as our utilities provider. We have not even been in our new home for two months yet and we have lost power 5 times! Each time lasting at least 4-6 hours or more! This is ridiculous! Not only are we paying for a REQUIRED service and not getting it, but nothing is being done to prevent future issues. It has been over 100 degrees everyday and we have large dogs that NEED the a/c. What must be done to put an end to this?

We are having constant outages these days. Whenever it rains, even a little bit, it's almost a guaranteed outage. Sometimes it comes back in a minute, but it's enough to disrupt everything. It usually takes a couple hours to get power back. We also started having outages for no apparent reason at all. There is no rain and weather looks fine and the power goes out. I had maybe one outage in PA and that was understandable because it was during a HURRICANE.

Power goes out way more than what you would expect whether it's a storm or not. The recovery time is horrible, we can always count on a 5+ hour waiting period for restoration. The estimated time always changes and now we don't have one at all so who knows how long it will be out this time. It's already been 3 hours for a 5 minute rain! Wish we had a choice to use another carrier!

Since Duke power took over we have had more outages than ever. You can blow out a match and the power goes out. This last time we couldn't not even get an estimated time of restoration. Our electricity has been off since July 8 at 7:10 p.m. Forty-eight homes are affected, still no power at 3:30 p.m. on July 9. This is crazy!!!

Duke Energy sends me statements every month that my home uses more electricity than apts around me, my fridge sounds like a dryer, my heating/cooling unit is a motel unit from the sixties, new landlord read to me of my requests about this problem from LAST YEAR and have promised from two months now to fix the problem while not changing the ledger for being the reason for the overbilling and the reason no one will weatherize me. The apts I live in are hardly ever there, have towed my truck right after Christmas (have not gotten it back), overcharged me over Christmas 108.00 over something they said they overlooked in June, yet threatened to put me out if they didn't get it by Jan 1st.

My service was disconnected for an outstanding $54.35 and I paid it the same evening but was told it was too late to reinstate it for the same day, that it would be reinstated by noon the following day. Came home from work at lunch only to be told again it would be back on by 9 pm. It is now 7:39 I called to see if they could let me know where the technician was and was told it could be midnight or after.

After repeated complaints about the high deposit of $270, I asked to explain why the deposit was so high. I was told that it is generated by taking what the previous occupants used on an average monthly basis and multiplied by 2. In other words, I have to pay a high deposit due to how complete strangers utilized their energy. This was crazy!!

Obviously Duke Energy doesn't believe in PREVENTIVE MAINTENANCE. It does not make sense that our power was out from 9:30pm to 6:30am because of "storms". If they would trim the tree branches from the lines like Progress Energy did they would have a lot more happier customers! I wonder if the decision makers of Duke Energy get their oil changed in their cars??? Just saying... Preventive maintenance goes a long way!!!

Where should I begin to tell my thoughts? I have lived in NC for 11yrs. During that time, I have always been a Duke customer. After going through a divorce, I had to change over all the bills in my name. For those of you who have dealt with Duke, you probably already know what I am going to say - they charged me a deposit because my ex had been late on payments. So, I took my wedding bands and sold them to cover the deposit. I put the bill on paperless draft and all was well until I moved. They even credited my account - seemed fair.

I had moved back in August of 2015, and needed to transfer electric service to my new place of residency. Duke Energy of the Carolina's is obviously my only option of service. Therefore, I call to arrange a start date for services to be connected. Duke Energy stated that I would need to pay a past due balance of $239.51, plus a $250.00 security deposit. That was a lot of money for me to come up with, especially considering the issues I had with a previous landlord where the housing authority had to become involved due to housing code violations. Anyhow, regardless of the previous landlord issues, I was willing to pay the past due amount and the security deposit. Long story short, Duke Energy would not have turned my services on without my payment of both the past due amount and the deposit.

I don't agree with Duke's business practices when it comes to their customer deposit requirements. I have live in Florida since 1992 and have always maintained an electric account previously with Florida Power, Progress Energy, and now Duke. My initial deposit of 200 was refunded at one time from Florida Power once Duke came into the picture I was required a 200 deposit due to late payment which was fine with me, but about two years ago I had a misapplied payment that went to the old account from a previous address and my service was disconnected and the same paid in restored. I was then required to pay an additional 200 deposit which leaves my account now with a 400 deposit, my electric has remained under 200 for the last yr.

Duke Energy disconnected my service in error, a mistake on their end due to mixing up my address with someone else's. Nevertheless, once realized, they had to create a new account. In doing so, they charged me another $150 connect fee. When I questioned the fee I was told because I had been late several times. I was in moderate standing with them. WTH? You cut my service off in error and now you can just charge me a reconnect deposit when this was your mistake. The thing is, my power NEVER went off! This is a racket to swindle people and charge that deposit. I believe they made it all up just to make us pay this deposit. I have been with this company for 25 years, so much for loyalty. I wish there was an alternative, by it is not so what do you do?!

On May 19, 2016, I had a horrible experience with Duke Energy. At 9:01, I received an automated message with important information regarding my account. I immediately returned the call. The emergency was my equal payment plan was reduced three dollars. I did ask why was this an urgent call and hung up. At 10:01, same automated message. I called back upset and ask not to be called again. I must have offended them because now it's a game. At 11:01, another call.

Duke Energy has falsified info against me regarding my accounts. It's like they went in the system and changed things regarding my old accounts. I might have to sue them. I been gathering up all my proof from public housing, PIPP, and the government. How can an electric company be so cruel. I went years paying out the pocket even making payment arrangements to them. As soon as I move they go back eight years adding an old account to my credit report causing me to have to get on PIPP. What can I do to prove my case?

Duke Energy is a scam. Any way to swindle money from people, they do it. Just because you don't pay full amount, but still less than a $300 utility bill, they automatically put a disconnect notice on acct so they can recharge you a service deposit. They are such scammers. Can't wait for them to be bought out.

After agreeing to the installation of the box last fall, my power bill didn't go down. In fact, it went up over 100 dollars each month during the prime freezing months. We even cut the temperature down when we used the fireplace. And we used it most of the winter. 2 weeks ago, I called to get them to remove the box. They said that they would be out the following week. Yesterday, they finally came out. I wasn't at my home but my caregiver was. When I arrived home, it was close to 80 degrees and the temp had been turned down to 71. I called Duke Energy and spoke with one of their representatives. He told me that I would have to hire an electrician to tell me that their technician damaged my heat pump.

I was out of the USA from October 2, 2015 to April 2, 2016. I turned off all electricity using devices except my refrigerator and my dehumidifier. My hot water heater was turned off, and my central heating was also turned off. No lights were left on. The following are my bills: 11/9/2015: $106.13, 12/7/15: $109.44, 1/11/2016: $140.27, 2/10/16: $184.24, 3/9/16: $156.36. My bill as of 3/29/16 is $107.72. I called and spoke to a Duke Energy Customer Service Representative twice. The first time I was told to request a free Duke Energy electricity usage evaluation. Since I rent, I was told to contact the owner, which I did. He told me he was told by Duke Energy a free electricity evaluation was an offer only offered when I first moved in, which was March 2015. So, no free electricity usage evaluation was available from Duke Electric.

I live where Duke Energy is the ONLY choice for electricity. They're dismissive of their customers and horrible at communicating issues with their service. I've had my power cut off randomly with no prior notice, only to find out half an hour later they were doing maintenance on lines nearby. At the current moment, I'm trying to get information from them for tax purposes and they're refusing to give it to me, claiming it's for "internal purposes only." As if, as a customer, I am not allowed access to information regarding my own account.

Duke Energy customer service reps are the most incompetent, uneducated people I have ever came in contact with. The reps are grossly illiterate, stupid and not well spoken. It's a struggle to have an intelligent conversation about anything pertaining to bills and or an explanation of bills. I feel like when I call duke I am talking to a 5th grader. To be very honest my 13 child speaks extremely great english than the reps. My child has a perfect command of the english language and the duke energy reps do not. It appears that their education level is obvious.

On January 27th we connected service with Duke Energy and just received our first bill for $425.00 for one light that is connected. One light. We are in the process of remodeling and have not moved in. On the phone for over 45 minutes explaining to them it is a vacant house, remodeling, but not working every day, the a/c was just replaced and only one light bulb on, the reps response was maybe the tools we are using require a lot of electric. What?

My husband and I were the owners of a group of apartments. A storm last spring blew down the 2 parking lot power poles so that the parking lots were dark. This was reported several times over the next months. The bills kept coming for both lights in spite of the fact that the "light poles" were laying on the ground and the parking lots were dark. We called to report this and nothing was done until 9 months later. On November 1, 2015, we sold the apartments and called Duke Energy to let them know. We also wrote a letter with all of the bills that we paid in November.

I've never viewed my Duke Bill online until tonight. My payments are set up to be automatically deducted from my checking acct. Upon review tonight, I realized that in the months of June, July, August and September of 2015, Duke Energy was charging me between $1,000 and $1,300 per month for gas and electric. I live in a 1900 sq home. I have no central air and use only high efficiency, energy star window units, sparingly. I've been in the same home for over 3 years. My average summer bill is under $200. Duke Energy will not allow me to view a breakdown of my monthly bills online, it just says online viewing is not available on this account. I'll update once I speak to someone tomorrow.

It is a shame that Duke Energy treats customer like they do. I started business service in Jan. Mind you the business is not open yet, not occupied, nothing. I received a bill mid-Feb for $900+ and called to see why the bill was so high. I explained that the landlord's previous bills for 2 years has never been more than $30-$35. I fully understand that when the business is OPEN then the bill will be a high amount. I called for 3 weeks to get someone out to look at the meter and see what the problem was. I was told that someone would be out on March 1...2 days before the bill was due. The technician took the meter and never communicated that, so I'm thinking it was stolen and so did Duke Energy. So when I finally find out what happened, nobody has answers. Long story short Duke Energy business is horrible. They do have a few well-informed, courteous customer service reps, but besides that they SUCK!!!

For at least the last 5 years, my heat pump has been broken. In the winter my bill increases and, in the summer it decreases. I have contacted Duke Energy a few times to no avail. I receive reports that compare my usage to others in my area that have heat and air. One report stated that my usage decreased. Yet, my next month bill was higher than the previous bill. There is nothing in my home that generate this type of usage. My washer and dryer don't even work. I sincerely believe I am being overcharged. I even questioned if the meter need to be checked. The only thing I received from Duke is a chart indicating usage that I am not capable of generation.

I am a new forced customer of Duke Energy and wish they would just go away. Over the last several weeks I have begun to see what all of the negative reviews are about. First they charge me an outrageous deposit to start service which they claim is auto-populated by a computer to reflect 2 months of avg billing. There is just no way on this earth that an avg bill for a 800 sq apartment with brand new appliances is over $175 a month. Yeah that's a $350 deposit for someone who obviously does not have a lot of extra funds laying around to spend. So I called in to customer service who promptly and not so politely told me that they would do nothing to help and that if I did not pay them the $350 they would not turn on my electric. So I borrowed and scraped to find the money, paid it by electronic check on their website and that was that.

Duke Energy has probably the WORST customer service that I have ever experienced in my life. They admittedly cut our power without explanation, and without knowledge of the situation. When we attempted to have our power turned back on, they proceeded to say we needed to pay another $200 deposit to open a new account. However, after making a payment, and working through our apartment complex, we are now on our third day without power. If I had the choice, I would NEVER work with Duke Energy again.

Duke Energy charges to pay over the phone 2.20. So I went online on my mobile device to register an e-pay account. However, the e-pay account must be registered on a computer and is unavailable to be registered by cell phone. I called and asked if there was a way I could pay without getting a fee since I am not going to be home for few days. First off they talk to you like "Hey it's Amber", instead of "Thank you for calling etc., my name is blank. How may I help you?" Anyway they are aware they are terrible and cannot do anything about it. Which was the general impression given to me after speaking with two customer service reps.

I have been a customer with Duke Energy for over 10 years. Not by choice, but by force. Since they monopolize the market here, who else can we get electric from? I received a bill for 636.07 mind you, that's 182 late from last month. That would bring my current monthly bill to 450 plus dollars. I call duke, they tell me to call Choice the energy supplier. I call choice, yet tell me to call duke, the energy deliverer. How is this legal? They've doubled billed me from 12/15-1/15 on two bills. Yet, NO ONE CAN HELP! WHO DO I CALL FOR HELP? I'm a mother of 7 children, I'm raising my deceased sisters kids and I cannot afford to pay this or to go without electric. This is absolutely insane! Help. Please someone help me.

My 81-year-old mother is without electricity because Duke power cut it off even though the bill is being paid. The account was in my father's name and he is deceased. So Duke cut the power off after try to notify my mother by letter! She could have read the letter and not remembered. No one tried to talk to her when they cut the power off. Duke does not do same day request so they have refused to turn my mother's power back on tonight endangering her life. Duke will not do anything about it tonight. Seems they have a policy of not doing same day requests. How stupid!!! This is totally and completely unacceptable. It supposed to get to 32° tonight. My mother is in the dark and it is cold. This shows a total and complete lack of concern for the customer. My mother is one of millions of consumers and they have a monopoly, so I guess it won't hurt Duke Power's bottom line. They simply do not give a damn.

Since Sept 2015 have been trying to get my solar installation online with Duke. They have denied that documentation received, but got my application check and cashed it. Denied my online application existed for which I have a confirmation receipt and number, denied receipt of e-mailed information I have sent and refused to come down into their office building lobby in Charlotte to receive information that they requested. Now they say they cannot pay me for my power without a contract for power purchase. I have submitted this but they claim my name is incorrect and also doesn't match my bill. It does! After telling them this was submitted correctly, they now refuse to communicate at all. This is the customer-owned generation department of Duke at 400 S Tyron in Charlotte. Good luck with your solar project in North Carolina served by Duke Energy.

I have been a Duke customer for about 10 years. My bill has been late maybe twice. This past year I setup auto pay. Everything was fine until the other night I went to buy groceries and was declined because Duke decided to charge me $2186.53 for one months worth of electricity in a 2 bedroom apartment. I live alone and my bills are usually ~$45. When I called to find out why I was charged this astronomical price, I was treated as if I had done something wrong. It has been 3 days now and I haven't heard a thing about getting my money back. How can they just be allowed to drain my account like this without warning and expect me to survive? I have contacted my bank and Duke numerous times and no one can seem to help at all. This is the type of ** that drives people to go postal! >:(

On January 4, I noticed a pending payment from my checking account to Duke Power. I do not use the automatic bill pay so was not sure why there was a pending payment. After numerous calls to my bank and Duke Power, I was told that someone set up an automatic bill pay for their Duke account using my checking account. I did not know how this could happen until I looked on the DUKE website. IF YOU HAVE EVER WRITTEN A CHECK - SOMEONE CAN PAY THEIR DUKE ACCOUNT USING YOUR ACCOUNT - NO QUESTIONS ASKED. All you need is a checking account number and routing number and you can pay any account.

I moved to Charlotte by Dec end & applied for Duke Energy connection. The folks at Duke Energy took initial caution deposit of $200 and also forwarded notary attested document. But when I reached out to their toll free number by 1-Feb stating that I have not received bill for the Jan month, they stated they have not even provided the connection citing no reasons. And they simply said they won't be able to provide the connection to me. I have 700+ credit score and Zero default. The agent was not convincing in their reply why the connection has not been provided to me. And they never reached out to me. Duke Energy runs a monopoly which has to be controlled upon. I am still figuring out what needs to be done.

Our power went out yesterday morning. We were some of the first people who lost power in the snow storm. I can't get a straight answer out of Duke Energy as to when our power is going to be fixed. We have a telephone pole broken in half (because of their freaking shoddy equipment) that is laying on the power lines and there is a fallen tree laying on the power lines. No one is doing anything about it. I see on the news where people are getting their power fixed that just went out last night. THAT IS UNACCEPTABLE. WE WERE FIRST. This is a very dangerous situation. Those lines are not going to hold for long and someone is going to be killed.

My power was disconnected on January 15th. I received a letter on the 12th. Final disconnection The letter was dated 1/3/2016. AND I believe a fine was added. I went to the Duke energy building (fortress) BUT was told there were no Duke people there. I would like a comprehensive account from Dec. 2015 please. Again in this country what my secretary told me, NO ONE CARES.

December 1, 2014: DUKE ENERGY came to my house accusing me of, basically, tampering with my meter because it is "acting up" by running backwards! Hello! It has been for 6 years! I have a contract with them, 44 solar panels! Suddenly they don't know this?! Ludicrous! The DUKE ENERGY guy said that the meter readers are on their version of a strike because their pay was changed to a piece rate and are simply putting in "the last good read". Watch your bills and reads!

Just had another horrendous experience on the phone -- this time with someone who claimed to be at the Duke Energy Lake Mary call center named Peggy/Margaret **. Duke Energy cashed two checks I sent them as I have ON TIME on my two Orlando accounts for the last 20 years in the envelopes and with the bill stubs they provided. They cashed them but had no record of this!!! They demanded I undertake an audit trail, which I did at my bank, proving to them that they cashed the checks.

On 4/14/15 I paid the current statement balance electronically of my Duke Energy in the amount of $155.46. On 4/17/15 we closed on the sale of our property in St. Petersburg. I had arranged to terminate my Duke Energy service to that address as of April 17, 2015. My husband and I packed our car with our two dogs and cat and headed to Massachusetts, after yard sale, emptying and cleaning house, arranging a Salvation Army pickup and the pick up by PODS. It took us a few days to get to our final destination, Massachusetts.

Every single bill says that I am past due and will be shut off because my billing cycle date is 2 weeks before the due date. I came home from vacation today to find my power turned off, the current temp is 0 Celsius. My pets left at home froze to death while I was out of town. I'm depressed and mad as hell. I have a crying 2 year old and it's 11pm. This came as a huge surprise since my bill is paid and zeroed out and Duke took my last payment on time.

I recently mailed a payment to Duke Energy. They cashed the check but didn't credit my account. They asked me to fax them a copy of the cancelled check, which I did. They still didn't credit my account. Just this morning, I called again. They said they found the fax with the copy of the cancelled check, but they still refuse to correct the error. I actually paid $100m over my bill, and they are threatening me with a disconnect. I have filed a complaint with the public services commission, which I have never done before. This company is satanic.

This is a BUYER BEWARE operation. They will ask you questions and pretty much repeat what you said and that it's all included in the service they are about to tell you about. This is total BS and if you go with the AT&T options you will be under contract the moment the service is up. Duke Energy Connections will deliberately lie to you to get the deal. I found the exact same service I got stuck with using them online at a much much better price. My advice would be to simply hang up, you get transferred from Duke Energy to this department. The Connection department has nothing to do with getting your services on. They are only there to rip you off. So if you still choose to talk to Duke Energy Connections it's BUYER BEWARE because YOU WILL REGRET IT. Do yourself a favor and just hang up.

Every 4 weeks I get a call from Duke Energy stating that the person on the line is a technician and that he has orders to turn my electricity off because my bill is past due. This happens EVERY 4 weeks! Normally I have not even gotten the bill in the mail! I don't understand how it can be past due every month! I always pay the bill down to 0.00. It's not just me that's having this issue. Both of my neighbors had the same issue until they set up auto pay.

We just bought our new home and five days later our power was turned off by Duke. At first we thought it was a tree limb or something like that. Turns out Duke turned our power off. My wife had a confirmation number so we called expecting them to correct the mistake quickly given we are new to their services. Turns out they couldn't find the confirmation number, wouldn't give us a time to have our power turned back on (just said the order is on the truck) and to add insult, charged us a re-activation fee. Is there a government agency this can be reported to? It feels like a mafia tactic... "pay us or we will turn you off". Very disappointed. They never tried to call us, email us, or let us know there was a problem. Turns out our card was never charged so we are stuck paying their fees. Been with them 5 days and hate them. Someone needs to breakup the energy monopoly and give consumers a choice.

I made a payment and your business charged me twice so I spoke to representatives who only informed me that this can't be refunded and will go as credit towards other bills and such. What you fail to understand is that's MY money and you don't get to decide how it is used. I shouldn't have to pay for your "mistake."

Besides all the lies Duke tells me anywhere from "I heard the call myself and a child called and make a payment on your account but the routing number was invalid NOT that funds were not available, just invalid". Supervisor states "Wow your account is a mess, but if you promise not to dispute any charges or not make a complaint again to Consumer Affairs then we will not terminate your service." This is on a recorded line!

I hate the fact that Duke is the only company in my area in Greensboro NC from dealing with their VERY high rates of cost per KB is ridiculous. Not only that customer service is HORRIBLE. Whoever the CEO of Duke is needs to really look into training their employees and Staff better because all the money they make there is no reason for them to be rated 2 stars as a company. I'll be also reporting them to the BBB.

A company/business (which we don't know because Duke energy wouldn't tell us, neither did we authorize) called Duke Energy and requested service to be turned on at our home. Once this company realize they gave the wrong address, called to have service disconnected at our home! A rep shows up with bolt cutters, cut locks to our gate and tries to enter our property. My husband was at home at the time (I was at work), and tells him "my wife already paid the bill". Of course he goes to his truck and checks his paperwork to be sure he has the right house. According to his paperwork and whatever company/business that called and gave the wrong address (our address), scheduled service for disconnection!

Got my light bill in the mail only find out its 1,016.49 and when I called them they said that they estimated it because they couldn't get to the meter. I said "that a lie, I seen them read it" then the other lady said "no they misread my meter since Dec 2014." How is it fair they can get away with this. They are ripping people off. The lights are in another's name.

We have had Duke Energy for 2 years now! We recently moved because we are buying a home and we were there 9 days after our last bill. They are saying we owe 250 dollar for 9 days. Really our bill hasn't ever been over 190 dollars and now they are saying we had late fees and payments coming out of nowhere. It makes no sense to me how Duke screws everyone over. This is the absolute worst power company ever! They care nothing about their customers and take and take and take. Our power bills were never ever this high until Duke came in!!! THEY SUCK

This awful company is asking 1.010 deposit so we can have electric. Whats up with that crap Duke Energy? This crap company is doing something against the law. If you don't have 1.010.00 deposit you can't have electric in your house. This crap Duke Energy is screwing people over. Hate this company. We need to take them out of there. Awful service, awful prices, high deposits. Hate this company. Duke Energy you are awful.

Tried to set up service at an address where house numbers had recently been changed. (911 system changed the entire neighborhood). I told them this from the first contact I had - old number was 380, new number is 750 and is on a large green sign at the top of the driveway now. I told them to make sure anyone who comes out to the address was well aware. I gave them the former owner's name that was on the account.

I recently moved back to St. Pete after living on the other coast. I moved from a 4000 sq. ft. house with FPL as my electric provider. Over here I have a 1600 sq. ft. house and my bills are MUCH higher with Duke. I am a single mother of one and a $350 bill a month is ridiculous. $40 of it is municipal fees. My actual bill is only $283.44. How can this be legal? Isn't this considered a monopoly? I have no other company I can go to. They made me put up a $490 deposit just to turn it on. Duke you should be ashamed of yourself. Great you give people extensions to pay these excessive fees. Please, I don't want to hear "we the people" don't understand the expenses the company has to pay. My relatives up North pay less than I do!

I called to have Duke start service on 10/14/2015. They said there was a fraud alert on my credit rating and the credit department would call me back in 24 hours. There is a fraud alert, I put it there for a very good reason. After 24 hours I called back and they said not to worry there would be no interruption in my service the credit department was working on it and I would get a call if there was a problem. I ask to speak to the credit department and they said it wasn't possible. They were not allowed to just transfer people to the credit department and there was no reason for me to call them back. This was all said in a tone to make it clear if I called back I would be punished for it.

I have received the worst customer service from Duke Energy. It is now November and I have been trying since August to receive a refund check of $600. Every time I called it seemed I talked to someone that had no experience and just given the runaround. I probably talk to 3 different people in a 1 1/2 month span inquiring about when I would be receiving my money. Each person said it would be going out that day but I never received it, and when I would call again they have no record of my call.

Since there are thousands of similar complaints about harsh treatment and tactics by this company, I cannot understand why there is no investigation. They've shut off my power TWICE now before due date on bill. Really, $80? Just so you can charge me AGAIN for a reconnect fee? I paid it the first time due to giving up on arguing with them, and they charged me to put additional deposit on account after 20+ years as a consumer.

Well I had gotten a notice through phone that because I had not paid 114 and some change I would be disconnected tomorrow 10/7 unless I paid it before the 7th. So today here I am trying to pay and it went from 114 to 335. So I called and this was the response I received, "If you would have paid it before 5 o’clock then the extra charge would not be there but since you didn't then the charge is there. And if you don't pay the full amount then you will be disconnected." Okay, well it’s paid now but you all completely suck because you do not inform people of things like this. I swear if someone else was in this area I would go to them in a heartbeat!! You all overcharge... My bill is always high even when nobody is here...and you could care less about people's family, livelihood or kids.

I receive recorded calls from Duke Energy on a regular basis threatening to disconnect my service. Problem is...it's NOT my service they're calling about! It's somebody I have never heard of! I am tired of receiving these calls so I call Duke Energy's Customer service (I am using the term very loosely here) to ask them to remove my number from this person's account because a mistake has been made.

Duke is the only game in town if you want electricity, which is a monopoly that should be broken up as in other cities. I have been paying my bills on a timely basis with them for 10 yrs. They show 2 late payments in 10 yrs and demand a $250 deposit. Crazy and as a consumer I have no choice. ATT use to employ the same services when they were the only game. Customers will remember and when Duke has some competition they can kiss my ** goodbye!!

Duke Energy lacks transparency and won't give you any answers over the phone. The bill won't break down your usage by day so you can't even pin point what you are using too much. Our first bill came out to $250, so we made adjustments and then it came out to $300?! Only 3 people live in my house and one of them is a toddler that barely uses any energy. We live in a 3/2 house, 1800 sqft. This company has a lawsuit coming. I'm not the only person seeing their bill rise after making adjustments.

Power went out unexpectedly yesterday afternoon when a car slid off of the wet road and hit and brought down a power line pole. The pole is three from the end of the line and affects only three houses. The person who took my call was very courteous and helpful. Duke Energy crews were there within minutes. They got the power back on in about 40 minutes, then came by to explain that they needed to turn it off again for about an hour to complete the repair. They stayed, working in constant rain, until later in the afternoon when the power came back on. I had asked for and got regular text-message updates, including confirmation that the power was back on. Perfect.

I am the Executor of my 76 year old mother's estate. She recently sold the family home to move to a smaller one as the upkeep was too demanding. I called Duke Energy to have the service switched. The lady was real helpful and completed the transaction smoothly. She then told me that she was connecting me to the scheduling/order confirmation department to complete the order. She also stated that Duke had partnered with cable and internet companies and they could save me money.

Aunt is 82 and has static in phone line. Charter came out and said that Duke needs to come out and replace the line to house near pole and tap. It has taken over an hour back and forth between Charter and Duke to get another ticket for them to come out. The Charter repair reported the "line to the house near pole and tap needs to be replaced." (Rehang drop at tap and spot pole.) It has taken another call and NOW they are going to send someone out to check the pole and line to the house from the pole. Crazy how much time it takes to get help. Charter should contact Duke Power and work together.

In March of this year I received a bill in the amount of $60. In April it was $70. I lost my job April 28th and immediately stopped using my AC. May bill $80, June bill $90, July $100 - 3 months of suffering on the 3rd floor without AC yet my bill was continually increasing in 10 dollar increments. So I call Duke and speak to a rep about my increasing bill. I immediately get the "well the average temperature..." I interrupt the person and state "yes, and that would be relevant if I used my AC - and before you give any more excuses, let me tell you I am raw vegan therefore I do not cook, I have no washer and dryer, and thanks to no AC, I take cold showers annnnd go!" She said that I must simply not be aware of the energy I was using. I told her that it was obvious I was being charged based on an estimate and I wanted actual meter readings. She had the audacity to simply say "no". No?!? Wow, ok. I'm sure September will be $110. I actually have a bet with my friends on it.

Duke Energy should be sued. Been out of power due to a demand of a deposit, then when I pay it, they still making me wait 24 hrs. The customer service stinks, try reasoning with anyone about having 3 kids, one being 4, and the heartless people still says "no, have to wait." What will it take to regain control? An act of Congress?

In April 2015 I called to change name on account we have had with you since 1978--same house, same everything--and begin auto-pay from my bank account. After talking with your rep, it seemed the simplest thing to do was to set up a new account. In so doing, I lost insurance coverage on my water heater and would have to wait 30 days before it would become effective again. I talked with Raleigh, Charlotte, and Tennessee but no one seemed to care and your rep never explained to me that this would happen.

My house was hit by lightning - fried quite a few appliances as well as the meter. I received notice from Duke Energy that they wanted to replace it. I have a pet, therefore lock my gates to the back yard. I made an appointment with them to come and fix it. I had to remain home from 8am to 8pm as they could not pinpoint the time they would be there. They of course never showed up. I was out of town for a week and they decided to replace the meter then. They broke through my pvc fence gate - scratched it up, broke the hinges, the gate was unusable. I had to replace it myself. They did not care and would do nothing to fix the situation. I would change electric companies in heartbeat. This company is not honest or respectful. If you move to be sure not to buy a house in a location where Duke Energy supplies the electric.

I have reported an overhead light outage for 2 months. It is still not working. But I have been billed for this light for the past two months. I am done with this. I guess I need to go solar and do my own repairs...

We raised our thermostat settings, turned off the ductless AC unit and installed solar hot water panel to reduce our electric bill this summer. Did that work? Not according to Duke Energy. While they claim our meter is working fine, there is no means to verify it. While they have no explanation for higher bills despite lower average temperatures, higher thermostat settings and the solar hot water heater, there is no way Duke Power could be wrong. They get to charge whatever they want and if you don't agree you get turned off. I asked for an extended bill and they required that I pay 95% of what was owed. What an accommodation, don't you agree? This is simply the worst utility company I have ever experienced -- no accountability, no governance and absolute power. I am furious!

If I would of known that the area that I moved in was with Duke Energy by downtown Disney area, I would never ever gotten it. I'm a single mother of two kids - 3 and 6. We are 4 in the house including my mom which she's 12 hrs working everyday, rarely in apartment. Me as a mother I am rarely home since I'm always working. So my darn monthly bill is $300 a month and I don't use that fuel charge that you guys charge me. I hope this fuel things gets illegal so you guys can pay me back all the money you have stolen from me and from all the people.

Contact the Public Service Commission 2 times on this that Duke Energy has a 5 day grace period to read our meters in their AC trucks on the WiFi system. They don't even get out of their trucks. But we don't get a grace period to pay them. It's nationwide law that everyone is on a 30 day billing cycle except Duke Florida Power didn't do or Process Energy so I told the PSC they should go through a audit to find out why they can't run a route and see if all of their meters are calibrated correctly. Just like the Water Company just got caught doing owing their clients a lot of money for not doing their job.

I received a letter in the mail that stated a payment had been returned by my bank--I hadn't realized the account number entered on the website was missing one digit. Duke Energy stated that because the one month payment was returned that they would need to collect a $570 deposit and I would need to maintain 23 months of good payment history to have the deposit returned.

From time to time over the 12 years we've owned our home, I have used the "need more time to pay" option available on the Duke Energy website. I used it this month and was given a confirmation number and everything. My date was next week, on the 24th. Today I came home and my power was disconnected. It's the 20th! So of course I called them. They said they sent me a letter on the 14th which they did but guess when I got it? That's right, today! Their letter states that because I have a history of paying late, they are going to require a deposit equivalent to 2 months bill which is $600!!! Are you kidding me? In addition to that, they turned off my power today because they will no longer extend me additional time even though I have a confirmation number for the 24th. I have no choice, no options and no alternative.

I have been a customer for 16 years with Duke Energy. We, me and my wife, own a good size home. Our power bill is 700 a month average. Some months we pay 1050 dollars. We have a 2200 dollars deposit and I work a lot so I missed my monthly payment it was past due. When duke showed up to cut us off my wife asked the technician to please give her 2 minutes to pay over the phone. He said nicely "No" but he is in the area and as soon as she pay it he will return to turn the power back on. This was 2:30 pm. 6:30 pm we have no power. Kids are back from school second day of school and a baby at home. 7 kids total and no power yet. I am not sure when the power will be back on. Our fridge is full now, probably spoiled. Our freezer is melting hundreds of dollars lost so I called twice already. They said that they can't help us. It could be midnight before they can send someone!

Called at 2 am to report power outage. The recording said the outage was reported at 1:30am and should be fixed by 5:30 am. At 6am no power... called and the recording changed to first reporting at 5:30am... fixed by 10 am. Just called and the recording said they were evaluating the situation. I understand that sometimes thing don't work out the way we would like them to. Maybe next time try honesty so that I don't have to throw $240 worth of food. Also could you at least act like you care about customers. Just because you have a monopoly doesn't mean you have to act like it.

We update a panel box at ** Clarksville, In. on 08/15/2015. On Monday, August 17, 2015 the electricity was turned off. Made a phone call to Duke Energy customer service. They stated they received a phone call on the resident requesting to have electricity shut off. When Duke Energy arrived at the house, they said the tab was removed and the meter was turned upside down. They took the meter off and no service. On 08/18/2015, Duke Energy will not give us a name that called in to have the service shut off and they are charging 35.00 for a permit for an inspector to come out and additional 450.00 to have Duke Energy to come back to the house and put new meter on it. We did not call to have service turned off nor did we tamper with the meter. They are not releasing any names of called in to have the service turned off. So annoying!!!

Within four months my bill has jumped from 77.00 to the 90s to 124 and the next month, this one, $133.00+. I've kept my thermostat on 74° each month. I mail my payments way ahead of time but I've also been charged late fees. What?! I don't get how or why my bill keeps increasing so drastically. This is ridiculous and the late fees I haven't obtained is really distressing! I can't afford this nonsense, I'm on a tight budget. I feel I'm getting duked by Duke.

I travel for work and am away from home often in the summer and winter. I recently saw my power bill direct billing to my checking account for the month of July 2015 was over 4 times that of June 2015. I haven't been home in a few months and the bills were as follows: June 3rd deduction from my bank account = $19.23, July 7th deduction = $24.19, August 4th deduction = 101.10. I have no lights on in my home. The Water heater is turned off. The well pump is turned off at the well. I have only the refrigerator running and the A/C set to 83 degrees. Previous year's bills have been about $50.00 per month even in the hottest time of the year when I'm not there.

I'm not rich at all. I do live in a 700 sq foot apt. My electric is high for keeping my thermometer at 77 degrees at night put it up to 80 when I leave the house, well because how high the electric is. I do pay weekly. I also have children with disability. Well after paying weekly my electric been turn off. I went and pay the amount to turn the electric back on. My children with disability and I been sitting at my house for 3 half hours with no electric. I called Duke several times and the customers service people don't help or even care honestly as long as they getting paid they don't care. They can't even communicate with the other employees and really I know they can do lot more than what they say or do.

Duke Energy disabled my account (owners) and activated electricity on Unknown person's name 7/21 and I had break ins on 7/24 , 7/28 and 7/31, 8/5 of 2015. Thank god to my Safeguard alarm back up energy to save me by calling cops 4 times before I was able to fly from NY to my FL home. Duke Energy disabled my house Owner's account without notification or authorization, and activated/Transferred account to unknown scammer's/squatter's name without single confirmation call.

We recently moved to Haines City, FL from Orlando, FL. Our highest electrical build in Orlando (with OUC) was about $170. This was the highest which we gained in the summer time. We always kept the AC on 76 in the daytime and 73 at night and had an average bill around $125. After moving to Haines City the first problem was when we were told we had to put down a deposit of $525 based on 2 months of the previous residents' average bill - $262 monthly. This part was ridiculous. Then we came up with a plan right away to make sure our average bill was not $262. We kept the AC on 78 in the daytime and 75 at night. We operated with one TV in the house and allowed the kids to use their TV only 2 hours before bed. We barely used lights and ceiling fans. There was very minimum natural light coming in to heat up the house. However, our first bill was $278 and second bill is now $306 even after more adjustments.

After having established services for 9 years, I was required to make a deposit for a couple of delinquent bills. That's not much of an issue because it was brought on by my own neglect. Problem I do have is I cannot shop around for better rates. This makes what Duke has to be considered a monopoly. Their customer service sucks and most of the people that are employee there think their poop smells like roses. I went to school with a handful of these people and it felt like we were back in high school with cliques. Let me tell you people something. You put your pants on one leg at a time like everyone else in the world. Don't try to act like you are supposed to be out on a throne and get your butts to work. Manage your time in a productive manner and get to making your customers happy. And while you are there, do something that makes sense and bury the lines. Gets old when someone farts in the wind and the power goes out.

After installing a new HVAC, Duke Energy said my power bill was too low and the meter must have malfunctioned so they ESTIMATED the bill based on last year's usage and installed a new meter. They were not sure when the meter 'malfunctioned' so they estimated backwards for two months and increased my last month's bill, current month's bill and will increase next month's bill! After complaining they may possibly decrease the estimate by 10% since I'm a widowed senior citizen. Wasn't that nice of them?

First of all this company charges whatever they want! I have random charges on my bill and when I dispute them they basically tell me to go ** myself! Today my power has been off for hours and their incompetent staff keep driving by as if they are lost! It's ridiculous! I'm caring for a sick baby and they do not give a damn! Why are there no regulations on this company?! I'll tell you why. It's because our awesome governor is in their back pocket! It's way past time for people to demand this company and Rick Scott be held accountable for stealing from the people of Florida who are forced to do business with this ** company!

I wish we could choose what energy service is the provider as I would NEVER willingly choose Duke Energy. They have the WORST customer service, never help you out with anything. I paid bill, came home to power disconnected. I called at midnight since I have family and young children over. They said they have NO control over when power gets restored, no matter when you paid. Apparently they never even put I paid into the system until 2:15 AM!!! Nobody could sleep, everything in fridge went bad, and by 8:15 am there was still NO POWER. People have to get ready for work, eat and live - how the hell can this happen with no power? Oh and then you still want to charge me an extra fee for emergency restore services with NO SERVICES RESTORED. I deal with so many professions in my field and so many businesses and I have to say Duke Energy is the worst.

My Electric Bill went from 260 to over 400 dollars in 2 months but we been doing the exact same thing. This is scary that we are being ripped off.

I'm not a huge fan of TECO at all, but you know what I hate more? DUKE! I used to live in Orlando and had the worst experience EVER with them. The rates were awful, but worse was the unreliable service. Once we were without power for 5 DAYS. Why is this here? Because Duke is probably going to buy TECO. I already escaped them once. I don't think I'd make it a second time.

I am a kidney patient and I've been in the hospital. When I return home I find not only is my meter gone but my line was cut as well. Because of accusations of illegal power use when no one had been residing in that location for there to be any kind of use at all especially when they can interrupt your service from the office???

I am a resident of New Albany Indiana. I have been there for 10 years. I have had 2 addresses. So I have had 2 accounts with Duke Energy I suppose. I paid a deposit with them in 2005 when I moved there, then again when I moved in 2011. I am a hardworking individual and try my best to make timely payments. I fell behind in June and obviously waited too late to pay in July. I was disconnected to 7/28. While I completely understand this is my fault, I do not understand why I am being made to pay another deposit. I would think the fact I have not be disconnected in I know 8-9 years that would be taken into consideration. I don't know. I just feel like this could have been handled differently. Just wanted to voice my opinion.

I just moved to a new house and have a history of the electric bills being in the $100-$160 range for previous months. My first bill came for $126.73 (reasonable) and there was a bizarre "customer charge" for $8.76, but I thought it was an activation fee. The bill was due by July 22, and we paid it in full on the 21st. A week later, we get another bill for $226.85?! This one included that "customer charge" as well as a "late fee" even though the top of the bill says, "payments received as of Jul 21 2015”!!!

I keep paying Duke Energy for or on my bill and when I get my next bill the money I've paid in wasn't been taken off. In Dec. 2014 they shut me off over a bill I paid and then in May 2015 they shut me off and I paid to get lights back on. Not even an hour after I call them I get an email saying I owe 750$$ after I just paid 720 to get them turned on over their mess up. So I call when I get bill and no money I paid has been taken off bill and was trying to shut me off again. I have 4 kids - 1 is under 1, one is disable and I get this month bill and it's almost 700$$. I pay every month. It taken right from my bank account to Duke. My bill is no higher than 170. Maybe a couple over the years but when I call they just give me around. I need this fix asap. I can't go without lights and I pay my bill. Help.

This is by far the worst customer service team, including Supervisor Belinda and Betty and that manager who needs to reevaluate what her title entails. The company does not care about their customers. They care more about that piece of paper with rules. They have no empathy, no sympathy for customers. Keep in mind without good customer service you will lose business.

My bill since I've moved here has been mid $130 to $170 and the least and most. July I get my bill and it's $298 and for August it's $256. Haven't done anything different. Everything is the same. If anything I've used less energy. Why is my bill so high? Nobody has answers, nobody wants to check the meter and nobody wants to help. It's somehow my fault but I know what I've been doing and using and it's not that much money worth. I just need help to figure out why it's so much early has to be a mistake. Please somebody help.

So my power was disconnected for the first time ever. Yes, I realize that this is my own fault. They came out on a Thursday at approximately 2:30pm and disconnected. The following morning (Friday) at approximately 6am the bill was paid in full, including the disconnection fee and past due amount. I tried to be patient in waiting for them to come restore power but in 90+ degree weather or is easier said than done. So I call them around 1pm and am told that they will be out by midnight to restore power! I personally find this absolutely ridiculous.

Since July 2013 I have always been paying my bill online with no fee involve. Now they are charging $2.40 for a credit card payment. This is not right from a huge company. I do not pay fees on my other utilities. I am a senior citizen on a tight budget.

Duke Energy has the rudest, most unpleasant customer service representatives that I have ever dealt with. First of all if you don't have your account number it's nearly impossible to get a real person on the phone. Once you "trick" the system by pretending to call in a down power line or something and you get the person on the phone, they won't allow you to pay your bill without the account number even though they know they are going to cut you off if you don't pay right then. The rep. actually hang up on me when I was pleading with them to allow me to pay my bill. Who cares if some stranger pays your bill? What's wrong with these idiots?

I had a roommate that was living in my apartment. The woman moved out without notifying me, turned off the lights. When I call Duke Energy they told me that the woman still lives there and I had to pay her remaining balance. But I try to explain to them that she doesn't live there and they said they called the landlord and they confirm this information but it was a lie. So trying to get the lights in my name they told me I had no choice but to pay her remaining balance in mind which came to $2300. Which doesn't make anything since I don't have that much money to pay that amount.

I do not for whom tell my problem. I am living in the same apartment for the last two. When my electric bill comes it is always above everybody I know. When I call the customer service they tell me the same reason. Most of the time my payment is above one fifty. Because of the electric bill life is difficult in Greensboro.

I got my power bill for the month of July, it was 295 dollars then three days later I received another bill that said $332. I paid that amount then I got my next bill for August for $500. I have a small house and I work during the day so how can my bill be for $500. I believe Duke Energy is starting to rip people off.

We have video proof that the meter to our home just takes off spinning at all hrs. of day & night for NO reason. We tried to get them to work with us & make it right but to no avail. They hit us with a shut off notice & overcharged us anyway.

Duke Energy has the worst customer service and policies that I have ever seen. My husband died two months ago and Duke Energy has done its best to make a difficult situation even worse. My husband had taken care of all the bills and because of his unexpected passing, I now have to take it over. They refuse to let me pay a bill and are requiring that in order to continue service my husband's account has to be closed. In order to have electricity, I must open an account under my name and pay a $680 deposit. As a widow who is struggling to make ends meet and take care of my son I find this an outrageous policy. To add insult to injury, they are returning the check and I must pay a $30 refund. It is a true monopoly and we as consumers are powerless to do anything about. I spoke to three different people and received three different answers. They were unhelpful and rude on the phone.

I have been a natural gas customer with Duke Energy for the past three years. We only use this for heat in the colder months of the year. Every spring, we turn off our pilot like and the reading is the same for seven months out of the year. However, we receive a bill each month for $40. That is $280 a year for no use whatsoever. How can this be legal? What a scam!

Customer service complaint due to my oversight. I was neglect in paying my power bill on time and power was disconnected. I called and paid my bill immediately and an upcharge to get my power back on same day. During this conversation I was told my power would be restored by midnight. This was a little past 9 pm. I asked the lady repeatedly if this would be same day and made her aware of the time being 9 pm. The lady said "Yes same day" so I paid the up charge. The lady transferred me to a recording that stated service would be restored by midnight. Midnight came and went so I called back and spoke with a different lady. This one explained same day could be up to 7 am the next morning and I was told incorrectly. I requested to speak with a supervisor. The same lady came back on the line and stated she checked with dispatch and I was still scheduled for tonight (early morning) to have my power restored.

I note that Duke Energy have a thing called a 'Customer Charge'. I called customer services to ask what this was for and was told I have to pay this monthly amount to have Duke as my supplier. When I asked "did this mean I have to pay $8.76 a month simply to spend money with Duke", the girl said... "er well yes!" This means that Duke Energy charge every customer $105.12 a year. Multiply that by the 7 million customers they have and you will see they reap in a mighty $735,000,000 a year... for absolutely nothing. This is nothing but grand larceny. What do our politicians do to stop this... yup... absolutely nothing!

Today I filed the following complaint with the Florida Public Services Commission and am working my way through hundreds of consumer complaint web sites. I opened my account with Duke energy over two years ago. They required a deposit because I had not had an account with them before. At the time I was unhappy at the size of the deposit, but I needed the service and had no choice. They have a monopoly.

My husband made a payment arrangement with Duke Power. He made the first payment by check. We were waiting for the next payment to come due to pay the next installment. Today our power was cut off without warning. My husband called the company to find out what the problem was and they told him our check didn't go through. He told them we never got a notice or a phone call stating that and the representative said they sent a letter. We never received any letter from Duke Power and he told the lady so. She said sorry and have a nice day. So now we are stuck paying 500 plus dollars to a monopoly of a company that could care less about how they treat their customers.

So I paid my $250.00 bill last month and received a recording stating my next payment was due by July 13. They turned off my power today. It is July 7. Duke math is off. I have called twice. The first time told I would have power restored by 12am tomorrow. During my second call I was advised of 9pm tonight. They had literally just turned off my power when I called. That was around 12:30pm-1pm. It is now 4:30pm and 90 degrees. They are a monopoly that treat their customers like trash because they know they can get away with it.

I recently became a Duke Energy customer. My father passed away and everything was in his name. I moved in with my mother to help with the bills. I put the power bill in my name. Well Duke Energy decided that after taking my 250.00 deposit that they would tack on my deceased father's 1800 bill (a whole other issue with Duke Energy) to my bill after I never agreed to being on his bill - I didn't even live there at the time. After speaking with 5 different supervisors they told me I could make an arrangement paying 1/3 up front. I can't afford this and think that this is not legal. Can anyone recommend any advice? Any help is appreciated.

I am a customer of CG&E, Cinergy and now Duke. When I had a power outage previously before Duke it never lasted more than 4 hours. Since Duke has taken over I have been subjected to long term outages. Multiple days sometimes. This week it was 23 hours. The automated system kept telling me my power had been restored, NOT. After leaving home to find a phone (landline goes down with electric, cell lost its charge) I called the automated line. I went through the whole ordeal so the recording could tell me to go home and make sure my electric was off, call back the same number if so and hung up on me. They neglect to tell you how to reach a human on this line. After much trial and error I finally spoke to a person. She said a tech would be called and my electricity would be on in 3 hours. Three hours later no electric. I call the line again to a recording telling me I would have electricity by 11:00 A.M. today.

It appears that every time a severe thunderstorm comes through our area Osceola County north. I do not recall having this problem under Progress Energy. Are you using inferior transformers?

Some of you have no clue as to how bad electric service can be. Here in North Carolina I pay just under 0.10 a KW. Try paying 0.40 per KW. When or if you pay 0.40 a KW then complain. Every time my power has went out, it has been restored as quickly as possible. I guess I am lucky... but I doubt it.

I had a credit agreement with Duke Energy still paying off a huge Winter bill. I paid my required amount on the due date... well after midnight they tacked on an extra 4 dollars saying it was supposed to be paid by June 23rd. It's now June 24 so by tacking on that extra 4 dollars after I paid the full amount it makes my contract null and void. That's just sneaky and it's shady. I don't know how they get away with this. Now I fear having my electric disconnected because of what they did. How do they get away with this stuff? Seriously, something has to be done.

My account is not even set up for automatic payments yet I am sitting here looking at multiple, identical transactions coming out of my bank account for $226.68 on the same date. I called Duke Energy "customer service". Of course they can't do anything. They're more useless than the automated attendant. Had to go to through the bank and if these multiple, duplicate charges all process against the account they will have to open a fraud case for all but the original transaction. FRAUD. According to the bank. That's the only way the bank has to handle their ignorance, by investigating them for fraud.

The area of Switzerland County, Indiana serviced by Duke Energy was without power for a 24 hour period beginning on June 18 & 19. I own a floral shop and lost product along with all business owners in the town of Vevay. Homeowners suffered great losses as well. Our local IGA grocery lost everything due to the outage. This is the third loss of power we have experienced in 18 months. The last one cost me my credit card printer. The lines are not properly taken care of in our county as trees and vines are allowed to grow over them and many areas of brush are not cleaned away on a regular basis, therefore when there is a loss it is huge.

Duke energy is the worst when it comes to quality and reliability. It's NOT raining for the fourth time this year and our power is out. And when you call their don't give a ** attitude really makes me want to push for deregulation of electricity. More competition the cheaper the rates and better the service. Duke SUCKS!

There was an outage that they falsely stated was caused by thunderstorms. There were no thunder storms or sign of rain in the area. I had just came home from the emergency room with my ill daughter to find no power. I called Duke energy to report the outage and to explain that I just left the emergency room with my sick child and needed power so she could have her breathing treatment. I was told the power would be restored by 11pm, and 11pm came and went and still no power.

I cannot believe these comments I have read! This is uncalled for, for a company to treat its customers this way. If you are unhappy and tired of not being in control with Duke Energy, contact me and I will try and help you.

Duke Energy charged my account putting my account in the negative then tell me I have to wait 30 days. To process according to ** CSR. I asked to speak to a Manager & ** said she was the manager. I wasn't asking for much but common decent service. So I'm in the negative needing to care for myself & family in the negative. I simply asked to cancel the repeat payment. No heart at all.

My power has gone out at least three times in the last two weeks, and numerous times before that. There haven't been any storms or accidents in the area that cause power outages. I have called the Duke Energy customer service number many times and can never get a live person. The one time I actually did, I never got an explanation as to why there was an outage and why it lasted so long. I asked for management due to the frequent outages and was hung up on. Their customer service is very poor and uncaring when customers are trying to get answers. I've had to replace food in my fridge, replace two thermostats and reset my electric box due to all of these outages. Even with a surge protector, one of my stereos was ruined. I just want reliable electric service from Duke Energy. The problem is in Anderson Township/Cincinnati, Ohio along Woodruff Road near Eight Mile Road.

We all know how these crooks are charging us for plants never built or damaged by their own incompetence. But with all the money they steal from us, they can't even maintain a working phone system. After determining that I never received a bill from Duke, I tried to take care of the payment over the phone. The "automated" system wouldn't recognize my phone number and soc sec number (lived here for 20 years). After verifying my id, I was contacted with the "automated" bill payment system. That system couldn't verify my id using my phone number and zip code. Then I finally talked to a "human" who told me that my account number was invalid; She blamed it on a bad phone connection. I wasted over 1 1/2 hours just to pay a bill.

I hate Duke Power! This is by far the worst company I have ever dealt with before and I mean ever! They are so greedy and hurtful to us customers and our environment!!! Someone really needs to check them up for all this mess they cause here in Charlotte and where ever they may be in business at!

Did you know that Duke Energy can shut your power off without your permission. All someone has to do is call in and say they are moving in to your address and boom, before you even realize it you get a refund check in the mail of the difference of your balance owed. And all the power company can say is, "I'm sorry, this happens all the time". Some lady skipped out on her rent and called and put her power in her name at our apartment and then canceled it. If they saw that there was an active account and has been for over a year, wouldn't that raise a flag on someone else with a different name calling to get power. Someone please let me know if this has happened to you.

I own a house that I rent out in Feb 2015. My renters move out and had the power turned off. A couple weeks later I noticed the power back on and didn't pay much attention to it. In May I wanted the house listed for sale and needed the power turned back on and called Duke and was told that I needed to pay them $340 to have the service turn back on. I asked them why and was informed the power was turned on by someone. They investigated it and turned it off. Well after 4 phone calls to these folks they finally agreed they didn't have any proof that I had turned it on and then if I would pay for the $60 dollars of power used and a deposit they would turn it back on. They also wouldn't take a bank check for this action. It had to be paid in cash or money order. The total came to $176 and I paid this amount.

My husband and I live in a small 1200 foot home - all electric but mainly heated with wood. Every winter our bill skyrockets. The winter of 2013, I actually called and asked for someone to come out and figure out what we're doing to have such outrageous bills. The woman I talked to said "It's nothing you're doing - unfortunately our rates go up every winter."

Well I got behind on my electric bill and rent and called to make payment arrangements and did so. I have followed their arrangements and made the ridiculous payments. And then this month, I just needed 2 days to make the payment and Duke said "no, we cannot change the arrangements." Really 2 days is all I asked for after doing what they asked. Duke is a money-sucking company. Then when I asked what I could do, I was told they could give me the name of some energy assistance program. I said so, you think they are going to help me pay my bill by tomorrow at 5:00 p.m.? And I got "no, I don't thinks so". What the hell good is that. It is as bad as people having trouble with their bank. They make a mistake and because of that they are charged more money. Does that make sense? Not enough to pay a bill so let's charge some more..... Explain this ridiculousness. I would so love to be off the grid.

I had to create an account just to come in and leave a complaint. I don't normally do this, but with the previous service we've had with Duke Energy, I'm quite disappointed. Duke knew that they're the only electricity service in this area and it is not like they could lose a customer to another company. It was the night of the deadline for the payment due (I suppose this part is on us) and guess what happened? Their website was down and it was not possible for us to pay. The next day we called them, explained that their website was down and they would not allow us to pay the deadline's fee, but rather the full price. Customer service? That was hardly a customer service but rather a power trip of their own. Life happens, be accountable for your part and we will be on our part.

Everybody really needs to look their electric bill over. I was without power for the whole month of February. I got an electric bill for $121. I call Duke and they said that the bill was estimated because I still had an account. I'm beginning to believe they do not read the meters anymore. They just want to estimate it so they can raise it up every month.

Can't tell you if there is a technician in your area, no dispatchers, turn around time to get electricity turned on even if you paid 15 minutes after turned off is until 9 p.m.. If paid after 5pm when people get out of work you may not have electricity until next day! You start to get OUTSTANDING bills with charges referred to as deposits if you go over what last residents highest bill was!!! So be careful if you have a bigger family that rented or owned house previously! My water company AND PROGRESS ENERGY WAS WAY MORE CONCERNED, WORKED WITH ME AND OFFERED WAY BETTER SERVICE! I hate Duke Energy! And everyone I know that deals with Duke Energy feels the same! By the way I only put one star because you HAVE to.

I purchased a new home and my bill was never more than $100 with 4 people in the home not in winter or summer, around November 2014 I noticed a spike in my bill to roughly $200+ - at that point only I was residing at my home. I contacted Duke Energy and was advised I may have changed something. I said no. They offered to charge me for someone to come out. I left town for 2 months and my bill remained $228 and they asked what did I do different. I advised I hadn't been home since Feb and no one was at my home, she sent someone out weeks later. He said meter was fine, but he changed it strangely, crazy thing is once I returned home my bill went down to $78-89 monthly. I think they have scammed me saying I used more power even while my home was empty with nothing on. Someone needs to help us combat Duke Energy, they do this because they know we have to have them. My home is new and there is no way this was possible.

My bill went from 161.00 in April to 358.00 in May. Now my bill is 598.00 for May due in June. These people are stealing from us. I'm a single father with 5 kids and my kids are going to go hungry because of Duke energy. What the Heck can I do! I'm completely flabbergasted!!! There is something completely crooked about what they charge. I'm Drowning because of Duke!

We have been a customer at this location for 24 years. Our power was shut off yesterday with no warning. We have no emails, mail or door notices stating there was a billing problem. The disconnect employee was very rude. Our shop lost 8 hours of revenue. I would like to congratulate your company and your disconnect employee for your professionalism. We have counted up in the last 24 years and have paid you (not late) over $300,000.00. If I ran my business like you run yours we would not be here.

I had an identity theft issue with Duke that has now extended several years. They will not remove the issue. They want me to do a fraud packet that is extensive. In the mean time they are causing me to have higher rates on everything because they are destroying my credit.

We moved and was told that you cannot move unless everything is paid up.. The bill sent stated 0 dollars owed. Only to get a bill that stated such and such precious amount owed.. So when we moved I thought "ok a clean slate".. We got a bill for $300 from the previous address. Was first told that the amount rolled over from the previous months although I stated numerous times that you CAN NOT TRANSFER LIGHTS IF YOU OWE MONEY! I called back and then was told "well that was the bill from Nov to Dec that you paid in Feb., and Jan to Feb hadn't come out yet".

I am make minimum wage here in Charlotte. Through divorce and a difficult employment market, I find myself working full-time and making barely $15/hr. I am a 57-year-old woman trying to make it on my own. In March of 2015, I couldn't make my rent and electrical bill on-time. My grown sons paid Duke Energy my past due bill plus reconnection fees (energy=$200 and reconnect-related fees=$200). I am on a limited budget. This month my rent is late; contacted Duke to find out what I owed to discover I am faced with a disconnect threat if I don't pay $200 in energy PLUS $300 to be place in an "interest bearing account." If I don't pay the full over $500 then I am faced with the same from March.

My bill was past due in the amount of $220. I asked for an extension based on the fact that I just made a payment one week ago of the approximate same amount. The rep refused the extension. I asked for a supervisor and explained that I am oxygen dependent. She refused to put me through to a supervisor and would not acknowledge my medical need. I only needed a 5 day extension and she refused me any options whatsoever.

I moved to mount airy last summer and had pay 400 dollar deposit. Not surprised. First month would be all of April. $350.00. Heat pump AC. WE use low wattage LED AND CFL lighting. Only cool couple of rooms. ZERO outside lights. Place looks like last house on the left. One Led TV. Conduction stove. Front loader wash and dry. Point is all low energy consumption appliances and electronics. May= $450.00. June= $600.00. July= $750.00???!!! I won't bore you with details but by winter and living like a caveman in the dark fridge on lowest setting. Wood stove in basement and propane logs upstairs. I did not use space heaters or the HVAC IN ANTICIPATION OF THE INCREASING BILL (breathe).

I simply miss progress energy. They need to do something about this duke company. Their customer service representatives are so nasty and so rude. It's unbelievable. I just can't with them anymore. Why is my bill went from less than $100 every month to $150-$170 a month. I need a place where I can report them. Because they don't have a representative that give you an answer that make sense. Duke energy the community is not happy with your service... Y'all need to do better.

Duke progress energy set my electricity up to apartment A when I lived in apartment B. They told me it could be midnight when they got it fixed so imagine how pissed off I was when I figured this out after going grocery shopping and picking up my 1 year old, my house was hot and all my groceries are going bad because these people are incompetent. They couldn't even send someone out immediately to fix something they messed up. I hate them and their terrible service. If you have a choice between them and someone else choose the other option.

This company has been scamming people for TOO long! Why won't anyone stand up to them?! Our bills have jumped up tremendously, and for NO apparent reason. There needs to be something done now! We have to move because of this scam of a company, ANYONE interested in filing a lawsuit please contact me and my wife here. This is intolerable.

This winter 2104-2015 my bills have been way too high. I call - they say they cannot explain why. They sent someone out to check my meter operation and of course it is fine. But with the severe winter we had in Ohio in 2013-2014 - compared to this winter there is no way my bill should be as much last winter but they have no idea why. I think that they are ripping the consumer off just like the gas companies. I feel that PUCO should not ever allow another increase and I hope that Duke loses their butt when we catch them taking advantage of people.

After having successfully posted a payment to their website I had considered this bill paid. 2 weeks later they cut the power citing failure to pay the aforementioned bill. Turns out they have no record of having received my payment. After speaking to customer service they slapped me with a $490.00 deposit fee based on this disconnect. I had managed to set up the account deposit free based on my good credit history. They neither cared to properly review the history or correct what I think is clearly a defective website.

Hello. I am a customer of Duke Energy for several years now. On April 14, 2015 I had a bill in the amount of $235.00 and change due. I called on April 13, 2015 to set up a payment arrangement or see what my options were in reference to payments and payment arrangements. I set up a payment arrangement with the automated system. I was never given the option to speak to a representative in reference to this arrangement prior to being sent to the automated system. I set up the arrangement to pay $235 (and change) to be received by April 20, 2015 by 5 pm to avoid an April 21, 2015 disconnection and the remaining balance due May 11, 2015.

Duke power is horrible people. I had a bill on me for 300.00 dollars. They told me I could pay the bill when I got paid-- that was a week before I got paid... So I thought "great, they are giving me a week to pay my bill." But no, they come to my home the next day to cut my power off. I was very pissed... I called duke power that day. They told me the lady was new and... she didn't post to set it up for that so now I still have no power because I can't pay 1500 dollars before getting my power turn on... Because my mom is living with me I used her debit card to pay a bill awhile back.

I am a single parent with 2 kids. I been with Duke Energy since 2012. Ok it is the year 2015 and they told me I owe them 308.00 from 2013... How can you turn my lights off for your mistakes in 2013. It's 2015.

I have been a Progress Energy Customer for six years. After Duke Energy took over my electric bill has tripled since last year. I have called and complained and they said the cold weather. I used kerosene heat. That's impossible!! My bill from last year went from $190-210 to $500. They sent me an energy package and it's still going up. It's as of today (4-14-15) $1110.00. Seriously, need to know what's going on with them. Any suggestions?

I been a Duke Energy customer nearly four years. Duke turned my lights off while my kids were home alone, and I didn't have a past due bill. I called and received the same response from an agent & sup "you do not have to have a past due bill for us to disconnect". I get paid tomorrow and I explained I was making a payment then can they please turn them back on? The response was "sorry we cannot." If I wasn't FORCED to use Duke for power I will NEVER EVER use them again. The customer service provided was unsatisfactory. I had to rush home, overdraft my account to pay a bill which I could have easily paid on the 15th. I'm a very disappointed customer and if I move I will be sure not to move in any area where Duke is the service provider.

Just like many of you, my electric bills jumped up by around $200.00. They are going to push people to go solar. Has anyone had any luck with getting their bill reduced?

If I had another option, I'd go with it, but Duke is the only power company I can use. When 4 adults, a 7 yo, 3 dogs & a cat lived with me, my bill went up, of course; however, it seemed to jumped much higher than expected. Over twice the normal $. Three months after everyone moved out, including the animals, I was still getting a huge bill. When I called, I was told it's because I must be running the heater all the time since it had been so cold. NOT TRUE! Living alone, I do not leave lights on, keep the thermostat at 68, have no large appliances that would draw enormous amounts of energy, etc. The next bill I received was half of what the past six bills were. If I hadn't called, I would still have been fleeced by Duke Power! Shame on them! I am disabled and a senior.

I sold my house at the end of Nov 2014. I contacted Duke Energy to make them aware and also provided my new address and new phone number for them to send any future correspondence, including my final bill, to. I received nothing from them. I was shocked and horrified when I received a notice from a collections agency stating that Duke had reported me to collections for a balance of $108!!! I immediately called Duke and paid the bill and asked WHEN did they notify me that I owed that balance for my final bill. Both the rep and her supervisor very rudely told me that they sent me 3 bills to my address and due to my failure to pay, their policy is to send to collections after 3 attempts to collect. Both people told me they sent me a bill to my new address (even read the address to me) 3 times!!!

I've been a customer of Progress-Energy bought by Duke Energy for over 10 years. I recently changed my bank accounts and I went on to pay the bill. I accidentally paid with the closed account not thinking twice about it. I received a letter in the mail that they received a bad payment and I will be charged a $450 deposit, even though I already paid a deposit when I first started service with them. This was a honest mistake and now they want to charge me a outrageous amount for one honest mistake.

I paid my bill as usual or so I thought. I came home to no power. They cut me off for non payment b/c according to them "something on my bank account changed". This is a lie. I have had the same bank account for 20 years. I immediately paid and got that straight. Well on this months bill I now have a deposit charge of 150.00 b/c I am a risk. Wth?!! I have very good credit and have never had to pay a deposit when getting services turned on. They have now blemished my standing, so if I decide to move I will now have to pay a stupid deposit! You would think since I have always paid on time that they would have called me concerning payment. Nope, if they would have done that then they wouldn't have pretty much stolen 150.00 from me! Rip off!

Duke is charging us a nuclear power plant fee, & guess what.. It's not even built yet. Turn your thermostat down during the day. Best temp is 76*. Try & do laundry, run dishwasher, etc after 9 pm or before 1 pm. Peak hours are 1 pm - 9 pm & they take full advantage! I wish a competitor would come along & Duke would have to be competitive in their pricing. They are a monopoly.

I had been a previous progress energy customer for nearly 8 years. I sold my home, bought a new one and was required by Duke to put down a deposit. I did such, in December 2014, I shut down my service and moved to TX for a job relo. Pup on terminating my service, I was told I would receive my Deposit once the final bill was read. It was and I gave them my forwarding address. I called at the end of January to find out the status of my refund, I was told it was soon being mailed. Called again in late February 5 times, still had no idea what was going on. Called again in March and was told check was mailed on February 19th.

I miss Progress Energy. I have had the worst experience with Duke. I have simply been trying to get the power turned on for over a week. The incompetent field worker can't figure out how to open a simple gate. They have attempted to come out twice now and left saying the gate was locked. It was not locked. I tried to be there when they came but they have no way of contacting the field and can't even give you a window. They are seriously worse than the cable company. Apparently Duke can’t afford to give the field workers phones so no one was able to call me or troubleshoot the issue. Instead I am notified by the office that they can try again the following day. They weren't working Friday (Good Friday) and they don't work weekends which is insane that they can have people without power all weekend long.

Last month I did not receive my bill electronically as I normally do. Therefore I didn't know how much I owed. I get my electronic bill two days ago showing a 197.00 overdue amount. I think to myself, "No problem I'll pay it." As I am sitting here today they come like thieves in the night and shut my electric off. No knock on the door, no phone call, nothing. So I'm thinking as my power goes off that there must be an outage. So I call them. My electric was turned off due to non-payment. Really?

Duke energy doesn't even deserve one star. They will rob you blind. Charge you for usage you really didn't even use! Scammers!

Our house is very small - maybe 1,500 sqft, and our bill has always been in the $150 range. Suddenly our bill went up to $337. We called and were told that nothing is wrong, nobody could come check, and that it was most likely our fault by acing lights on. We cut lights off, turned the heat down, need to get new light bulbs and the new HE appliances, etc. We did all of that and Now our bill has jumped to over $600!

My service was disconnected abruptly. The cause was an error on their part. I had to spend extra money for a room for my family to spend the night. I would like some kind of reimbursement.

I have been with Duke Energy, previously Progress Energy, for over 24 years. Last month for the first time in 24 years my check bounced. I understand that there is a consequence but $490! That is a ridiculously high amount. There is not even a one-time courtesy for being a loyal, longtime customer. They are ripping every one off by doing this. When they changed the meters about a year or so ago, my bill has gone up about an extra $100 per month since. I can't understand how this company is allowed to do this. I believe something should be done about this.

I got a bill from Duke telling me I didn't pay my last bill but the amount was subtracted from my checking account. Of course, since Duke doesn't do customer service, there is no phone number you can call to question such and if you email them they tell you to look online. I would love to see the US Government demolish this company and get rid of all monopolies in this country. It's criminal and the Florida Public Service Commission gives them as rubber stamp on anything they want. I went to Tallahassee to attend a hearing and it was a joke... Everyone in Florida should be forced to see how corrupt they are!

For the past 4 months our electric bill has been over $250. Now this month I get a $317 bill.. Where are these charges even coming from? We don't get home til about 7-8 at night, haven't ran the a.c, all lights stay turned off unless we are in that room. I'm having these high bills investigated.. I want Progress Energy back! My bill never exceeded $60.

Duke Energy is about as crooked as a business can be. This past winter, my electric bill has been exceedingly high and I have no idea why. Duke Energy came to my home and did some testing to ensure my home was energy efficient. That was about 7 months ago. Here is it March of 2015. In the winter time, I keep my thermostat about 62 to prevent high bills. For the past several weeks, I have had my furnace completely turned off due to the spring-like warmer temps. Today I got my bill. It was the highest I have ever seen in the 15 years I have been living here. Duke Energy has their customers by the throat. They charge what they want to charge and they seldom read the meters to get a true and accurate reading.

I have been living in my apt for 3 yrs now, and my bill in the winters have always ranged between 75 and about 120 the highest...summer are much lower... Now that they have installed these "new meters" my bill is ranging like 125 or greater!!! Help.

No one at Duke can explain the reason my electricity consumption went up 150-200 dollars a month!! I have not done anything differently than I have been doing. They say their meter checks out fine and the energy audit was useless! SOMEONE from our government needs to check them out! The Dept of Consumer Affairs needs to find out why so many people are having this complaint!

I called Duke Energy to have the power turned on in my mobile home, whom I live with my child and my wife. I was charged $43 for two days of service. I was not required to read a contract or sign on a dotted line. They did not indicate that I would be charged 10 percent extra on my usage for every degree my thermostat was above 70 for heat, or below 78 for a/c. At the end of the month, my bill was $470 for that month. There's no complaints department and no one to talk to concerning this policy. I'm sure I'm not the only new account with this problem. Then they stick you on a payment plan and expect you to pay, or be without electricity.

I called Duke Energy customer service on 3/10/15. Got a female representative. She said I owed money. I said, "I know, I got a letter. Please review with me my payments, but hold one minute while I walk to my computer." She hung up within 3 seconds of that request. This is NOT good customer service. I called back, and spoke to a respectful representative, and we got the issue straightened out. I always pay my bills on time. She acted like I was bothering her, and that I had no right to ask her to wait a few seconds.

After I moved into a small cottage I received my first bill. They charged me .29 cents + .06 cents tax. It clearly shows as a electrical usage charge. It was for one day. During that day the breakers were off, nothing was on or could have been on. The bill shows total KWH 0. I called about this nuisance charge and was told that was the tax for the $28 hook up of the electric. I hung up.

My bill for January 2015 was $215 w/ three adults living here. Two adults moved out last week of Jan. Lived alone all of Feb. My bill for Feb. $216. My bill went up with 2 less adults living in my home. How is that possible?

In January 2015 I called to have power turned on in two commercial buildings I am renting. They indicated that we’re two meters on one of the buildings, and I said we wanted service for both, which they started, and we had electricity in the whole building. Last week (late Feb. 2015), someone from Duke came out and disconnected one of the meters; when I called into customer service, the person I talked to had no record of someone coming out to disconnect it, but he did see that the meter was not assigned to our account.

My electric service was disconnected because i was late on my bill. I called and spoke to a representative and specifically asked what fees or additions would be on my next bill due to this so i could be prepared for my next bill, and was told there would only be a 25 dollar reconnect fee, there was a 136 dollar deposit added. I would understand this if i had been told. Maybe better training of your employees would have prevented me being lied to. I now understand why this company only have a 1 star rating and terrible reviews.

We just purchased a home and had to arrange for service. You feel like you are a prisoner talking on the prison phone system when ordering service as you don't ever see anyone (you are in a lobby of a building). There was not an opportunity at the time to pay the required deposit. So within less than 7 days we get a bill and a computerized phone call that threatens disconnection unless we pay our deposit. What kind of customer service is this? There is no customer service with this company. They obviously need some competition to humble them.

What happened? Progress Energy always took care of us..willing to work with people even if you didn't have a lot of money... Duke Energy is always looking for a way to put you in the dark...just had an ice storm and power was out for a day and a half...ok no problem...now a light shower and I'm in the dark again....my bill in the winter was around $200 with Progress...just paid $360 last week with Duke.

My father who is 82 years old and lives by himself, was in the hospital for 3 months and kept getting 500.00 - 600.00 electric bills. When I called Duke, they said to have the appliances checked, we had some work done on the hot water heater and he still got a 599.00 bill. We had everything else checked out and had to pay more money for companies to come out and find that there is nothing wrong with his appliances!!! I live in a 4 bedroom house, have 3 people living in my home, and have never had a bill more than 200.00. Every time we call them, they have a million excuses for this tyranny and extortion of old people who get confused about their bills and suck their social security checks. We need to get together and file a class action suite against them!

Duke Energy technician came in my yard left open the gate allowing my animals to escape. There is no electrical boxes or utilities in my fenced in area. I must have came home while he was in my backyard. I unlocked my door and allow my animals to come out and potty. As my back was turned he ducked by the windows and ran out the gate, leaving the gate open. I pride myself on keeping my two pit bulls and pot belly pig safe in their 6 foot fenced in area, clearly marked beware of dogs.

After a 495 deposit, it comes that I have 200 deposit left on the account. I called Duke Energy and because they feel like it credited the money into my account which I didn't consent. I always paid my bills on time and this company has no mercy for its consumers! It's so difficult to get a real live person other than that recording message that want to do everything and when you get one, they have attitudes, commenting things like "that's not my problem"!! I told one of the rep to transfer me to a manager on duty and she refused!!!!!! I'm incredibly angry at this company and if it wasn't because we have to have their service, I wouldn't choose this company at all!!!! They're just a mess - they need new employees that care about people.

Our normal power bill is about $170, at max. $200. Our Jan. bill is just over $350. In the 15 years of my wife living in this house she has never seen a bill this high. January was a mild month in our area and we had at least 2 days we turned our HVAC off all day and night. We have not had any changes in our house. Contacted customer services and just like other reviews they don't know why bill is high and don't care. We do know that one evening in Jan. a gentlemen came to the door and said he was there to change out our meter and that we would lose power for 3 to 5 seconds. Ours had apparently stopped reporting? So we questioned customer services on this and asked if this could have anything to do with our bill. Response, "don't know!" How would a Duke Power Customer Service Rep. or employee feel if their power bill jumps $150 a month for no reason?

As with any Duke Energy customer I am definitely not one by choice. Trust me it is 100% monopoly! My power bill keeps increasing monthly. From $145 to $310?!!! Now I'm sitting here with my daughter, who is 9 months pregnant without power. Due to the ice storm our power went out around 8 last night. It is 1:15 pm today and still no power. The roads are pretty clear due to the rain. Drove past the Waffle House in town, not surprised to see five Duke Energy trucks having breakfast this morning. So, while most of everyone other than some businesses in town being without power, it's good to know Duke's crews are filling their bellies up!

Moved into a place. Required a $150.00 down payment despite having impeccable utility records. Would not bill me, so ended up staying three days without electric. Was told if it was paid by midnight February Thirteenth, my power would be on on Valentine's Day. Called on Valentine's Day at one o'clock. They told me they still intended to come out that day and it could be anytime up until nine o'clock. By the time eight rolled around, no one had turned it on, there was a severe weather alert going. I stayed on hold for over an hour, since I had no electric, and no way to see what the times were for their office. Apparently, they closed an hour earlier. Aren't open on Sunday, when there was a severe weather alert all day.

I have installed the newly so called energy saver meter with Progress energy. Now, all of a sudden I'm not saving as much as I should be on my electric bill and budget billing is a complete rip-off process as well. So now I'm closely managing my electric bills and I've seen no decrease in my bill only an increase. I think Duke Energy needs a real review of how their coming up with these outrageous usage increments and the way their calculating the average usage. I don't trust this company because anytime I call to inquire about my bill they always feed me the usage breakdown and what was compared to last year’s usage.

Duke Energy is the worst professional entity I have ever interacted with, hands down. If you get electricity from them, THEY WILL ROB YOU BLIND. When I moved into my small apartment, it was summer time. The middle of August. So naturally I ran the AC all day. I payed $100 a month for that. Then the winter hit, and because my apartment was crappy and had almost no insulation, I kept the heater on at 80 degrees all day, every day, whether I was home or not. That's because in my lease, my landlord was responsible for gas, and I'd only ever known gas furnaces for my whole life, so I assumed I wasn't paying for it. Then I got a bill for $240, and learned that I WAS paying for the heat. So I turned down the heat.

I was renting a trailer to my daughter. She had a baby and the man skipped out and she was left with no income. With no job she got behind on rent and the power bill. She moved out and moved in with family to get back on her feet. Me, the landlord, now wants the power turned back on so that the pipes don't freeze and I can clean the place up and re-rent the trailer. Duke will not turn the power back in my name because she is my daughter. They said I can pay the bill or she can pay the bill. I am not paying the bill -- it is not mine and my daughter can't pay the bill because she has no job. Her main concern is to provide for the baby. Since she doesn't live in trailer anymore she doesn't need the power there but I do. They will not turn the power on and may never turn it on. I guess the place will rot.

When my mother died in May of 2012 I had been paying her power bills from my account for at least two years and could prove it. They apparently watch the death certificate filings and barely a week after her death, they were sending me a disconnect notice and demanding a 300.00 deposit from me to have the account put in my name. The letter went out a week after her death but reached me still another week later giving me only three days to come up with what is a large sum of money for me (Why does a letter take seven days to get to me?). I asked whether they'd waive the deposit since I could prove I was paying the bill, since that courtesy was given to my aunt and uncle a few years before was told they don't do that and all I did was improve my mother's credit history.

I have had electric service in my name for 18 + years. My power has never been turned off, I have paid my bill in the same manner all these years, and have made partial payments, but the bill has always been paid current by the due dates. And now February 2015 my bill has a deposit required amount! Progress Energy never penalized me, charges a small late fee and that was it.

At 10:15 on February 1 the power went out. I reported the problem with Duke and also signed up for text alerts. I received a text saying the power would be restored at 12:30. A few minutes before 12:30 I received a text saying it would now be 2:30 and the outage was for routine maintenance. At 2:00 I received a text saying that is had been pushed back again to 5:00. I find this inexcusable and unnecessary.

I have never dealt with a company such as Duke Energy. I pay my bill every month in full. My due date is the 13th of the month but because of the way I am paid, I always pay at the end of the month. They send a late notice every month which I disregard because I know I will be paying the bill in full shortly. Well they disconnected my services this month.

Duke Energy is a rip off. I know they are a company but they don't care about their customers. I've never had Duke before. All I can say is I can't wait to move if I can ever afford it. I hate Duke. My house is a two bedroom duplex. Small. It's fairly new. Nothing broken down. Neighbors and I talked and figured I would videotape out my back window since I'm always home because many times I watched and waited and they never came to read meters.