Duke Energy Reviews

My meter was read on Dec 31, 2014. My next read has been extended to Feb 3, 2015 which is 34 days. Apparently, Duke is adding three extra days to my billing cycle which could put me in a OVER USAGE BRACKET which they could calculate at a HIGHER RATE.

We suddenly faced power cut at 8:45 AM in the morning and when we called they said it was done by mistake and for whole day we had to stay without power. I am highly disappointed by the Duke Energy.

My bill was 189 to 190 dollars a month. My bill went to over $300. Got another bill it was over $400. I called about it but they couldn't explain why it was so high. Told me to check my appliances. I did which was fine and they still don't know and yet I have to pay my bill. Progress Energy was never like this and I'm praying God will fix this because what man can't do God surely can.

My 92 year old father died recently. My mother, 91, contacted Duke Energy to have my father's name removed from the account. She was charged $150.00 to have his name removed after having a Duke Power (Duke Energy) account for seventy-one years. This infuriates me because the removal of the name likely can be done within seconds with little physical effort. If DUKE had charged her ten dollars, which in my opinion, would still have been too much and unnecessary. However, a ten dollar fee would have been more acceptable and more compassionate. A hundred fifty dollar fee, as they say, is highway robbery. SHAME on DUKE ENERGY.

We were a customer of Duke Energy for 15 years prior to moving to a county that Duke Energy does not service. The cost always seemed high, especially compared to the company that we're using now, but, since there were no other options, we stayed with Duke Energy. In December 2014, after selling our previous house, I called Duke Energy and had the power removed out of our name. At that time (December 8th), I was told to hold off on paying the bill that I had just received since it had a due date of 12/22, as a revised bill would be sent which would include charges for 31 days in November (which was my current bill) and 8 days in December, which would be marked as 'Final' and I should just pay that one.

If one must accept the terms and conditions of any given service, shouldn't those terms and conditions be made readily available? If you attempt to enroll in Duke Energy's e-bill service, then the answer is no. If you go to their website e-bill enrollment page and click on terms and conditions the page reloads. (No, pop-up blocker is not turned on.) I spent 41 minutes on the phone. First I spoke to Nioaka, and then later to her supervisor, Patricia. Neither had access to the terms and conditions for Duke Energy's e-bill service. Neither were able to supply me with a web address wherein I could view the terms and conditions. Neither were they able to send me a written copy. Their solution - use another web browser.

Ridiculous $40 reconnect fee and absurd $460 as deposit. I've just call them and the customer service is horrible, no one helps and they are far from being polite. Worst company ever, no wonder that they have only 1 star here. If it was free competition like every other market, they would not be able to exist. Meanwhile they are collecting our money to send to the lobbyist.

I paid $250. The agent put in a work order, no one came to turn my service. Next day, I called. They don't know why my services aren't on so they send another order. Still no lights. Now I paid all this money and my lights are still not on. They claim there is no guarantee that my lights will be on. I'm furious. I have two small children. We are in the dark. It's cold.

I moved into a double wide in a mobile home park in April 2014. The home was run down so we spent around 20,000 to remodel the entire home. New insulation and insulated siding. New furnace and all energy efficient appliances. Basically, this home is energy efficient in every which way! In the summer I ran the window A/C unit 24/7 on 68 degrees. Never had an electric bill over 130.00 even with people running in and out as well as using power tools for the remodeling work. The first month of winter I set the furnace on 68 degrees. December's bill was 145.00 which I expected since it is winter and the furnace was running. I get the bill for January for 423.00!

I have had very little gas usage. I don't have the gas stove hooked up. I don't have the gas heat up but to only 62 at night, 64 during the day. I freeze all the time. I have Lupus. I can't take this cold. I use electric blankets and getting ready to go get me an oil heater. I know my mobile home is old, the insulation is not that good but this is not possible to have a bill so high when you are not using it. I am going to call and complain tomorrow. I paid deposit twice already also and they only show one... I am going to go off on somebody. I have door shut, towels at the bottom, those rooms are cold. I have all vents cut off but my bedroom ones and the kitchen. My bill was 88 a month... While that doesn't seem high to probably anyone else, it is high to me because I had gas in the past and my bill was never this much with double the living space. It is just wrong.

Just received a letter from Duke Energy - Retail that my 2015 electric rate will jump by 25% (from $.0585/kwh to $.073/kwh). No explanation why. They did offer me an alternate rate of $.0649/kwh firm to May 2017 with a $150 cancellation fee if I quit before then. I chose this option which was a 10% increase.

Why are you guys always raising your rates??? I can't even afford to live in NC anymore. This is ridiculous. Every 6 months, raising rates, raising rates, raising rates. Stop that **. That's robbery. I can't stand y'all. If I could switch to some other company, I would go solar or something SMFH. My electric bill went from $150 a month to $305. That's ridiculous.

Duke energy has been charging me twice as much as I've been paying the last 2 years. I'm not using more energy than I have in the past yet I'm being charged double. I live in a one bedroom apartment in the first floor that's all shade and by the lake. I have a my AC set the same in the summer as I do in the winter yet I'm being charged half in the winter than in the summer. How does that make sense?? They're literally stealing my money! How does a one bedroom 700 square foot apartment use up $115 worth of power in the summer?? That's complete **! Something needs to be done! Duke energy sucks!!!

When I moved to residence I had to pay a deposit to get my lights turned on which I understand. I have lived here two years now and have never had my electricity disconnected. Today I received my electricity bill and they have charged a $450 deposit!!!! This puts my bill close to $1000. We have a family of six and don't receive assistance of any kind. We don't have that kind of money. We live paycheck to paycheck. It's hard enough to have enough money after paying bills to buy groceries! And now the crooks at Duke Energy are asking for another deposit?! I don't understand how they can do this if my lights have never been turned off!!!! This company needs to be looked into. This is robbery and there is nothing we can do about it because we have to have electricity.

The opposing attorney ask to assist me in getting power. In exchange, I was to sign him a deed. He took my deed, turned my small tract into heir land, an added 400 heirs. So that Duke couldn't help me, and so duke did reject my application for power. I need to ask Duke Attorneys, if it's legal for that attorney, who wasn't my lawyer to do that. How can I get power now, I am still off grid.

Although Duke Energy is overpriced comparing to FPL (in Miami), they didn't accept our electronic payment (without an explanation) even though we were ensured by a phone representative that everything was ok. Consequently, they changed us an extra $30 fee. We are now forced to pay the bills inconveniently in money offices which don't accept any cards and charge $1.50 more per bill. We are highly unsatisfied and we didn't receive a reasonable answer when we emailed the above to them.

My parents and I lived same house over 25 years. Immediately when Progress Energy changed to Duke... our bill been going up more $150 - Now to $300. We've been on Budget Billing Program. Which I've finally noticed its total Scam. In the summer it "helps you save" by lowering/balancing/budgeting your bill. But comes Winter, and the bill is higher (Which they won't tell you) so what you end up "saving" in the summer, you'll end up paying back in the winter and triple, at times. BYE BYE "budget billing"... Plus, beside the budget billing, our bill has gotten higher and higher. I RECOMMEND GETTING OUT of the Budget Billing, and simply try to stabilize and learn how fluctuate your power on your own. In the meantime, send complaints by the dozen to Florida’s Government and Public Services Commissioners. Florida is one sad state to live in with all the corruption going on. Unfortunately for many of us, we can't afford to move.

I moved from one address to another. I always paid my bill - it was never double. I was in between places and stayed with a friend for 2 weeks. Note - I'm in my new place. My first bill was $60. My second bill is $322. My bill was never more than 125 at my old place. They're saying this is a past due amount from the old place and that's after keeping my $146 deposit. This is not possible. I have called and they keep saying I had a bulk outed of 200 dollars when I left. I always paid my bill every month. This is crazy. Note in sick paying this crazy bill. The customer service people are so unfriendly and could care less. I know this is not accurate. CRAZY.

Duke energy seems to have a policy of screwing over the consumers. They are a monopoly who can get away with murder if they wanted to and they know. TO HELL WITH YOU DUKE ENERGY!!!

Duke Energy destroyed my credit over a $29.00 bill. Paid my bill in full before relocating from OH to AZ. Had no forwarding address for more than 60 days as I was residing in a hotel for a month then out of the country for another 30 days doing my job for the Department of Defense. All mail held by USPS. Although bill paid in full at time service was cancelled a balance of $29.00 billed for a few days of service charged after I vacated residence. Notified of $29.00 balance by mail, but of course was not made privy to the balance since all mail being held. Balance sent to collections agency, but they too sent notification via mail which I was not made privy to since mail held. When I returned to the states $29.00 already reported to credit bureaus. Had a near perfect credit score of 800 with all three bureaus. NEVER late on a payment in my life with any creditor, including Duke Energy. Credit dropped more than 120-130 points (more than if I filed bankruptcy or defaulted on a home loan over $29.00!!!).

Duke Energy can't supply reliable service to my neighborhood. I agree with the other posts - the power goes out frequently here in Cincinnati, Ohio specifically Anderson Township. It’s evident that they do not invest in the local infrastructure and their equipment is starting to fail and show its age. Power will go out even on a nice day for no reason. This is getting frustrating because of how many times I have to reset everything in my house. The wind blowing at 5 mph will make it go out! There is no reason for it to go out that much. Sadly, there are no other alternatives.

Customer service tried to deny the facts that they suppose to provide assistance to customer. They claimed their personnel work around the clock to fix utility issues. Bottom line is that it happened four times within a month window. Each outage continued to be longer. Problem doesn't seem to be fix but they don't stop reading meter each month and billing each month.

In Nov I got a light bill for $587.60 in the mail from Duke Energy so I didn't know why so I called Duke Energy to see why my bill was that high. One of the Reps said that they added on a $327.59 deposit to my bill which I couldn't understand because I been with the power company since 1997 and never had my power shut off. The Rep said that they added the deposit because I pay when the bill is past due. I said that this is not legal and she said it's in the fine print. First time I ever heard of that. So I had to pay it before they shut my lights off which put me behind on bills and Christmas money for my kids. I have 3 girls and a boy. My oldest daughter is 8 years old and the other is 6 years and the other is 5 years old. Then my son is not even 3 years old yet and because of Duke energy we had no Thanksgiving and I cannot buy any Christmas gifts for them not including food. Most important, it set us back even on my Rent. Something needs to be done because it's highway robbery. Once again how can this be legal? My lights was never turned off and I have had lights since 1997? Someone needs to look into this company because they are crooks. If anyone out there that knows how I can get my money back, please reply.

I live on Nordyke Road in Cincinnati, Ohio/Anderson Township and my power has gone out 7 times in the last 3 months. My neighbors and I are tired of it. I have contacted customer service by email and phone on numerous occasions, and the problem of losing electric is still happening. They keep telling me that they sent someone out to check the lines along the road and nothing is wrong! That isn't true because the power keeps going out. It doesn't have to even storm or be windy for it to go out. It can be a sunny, calm day. Just last week, we had 2 inches of snow, and the power flickered, and then went out for 3 hours! This kind of service is unacceptable. Then, when you log on to their website, there is never a reason given as to why there is an outage. Half the time, you can't even get through to their toll-free power outage reporting line.

I moved to an apartment in Tampa in August and immediately had problems with Duke. Their Auto Enrollment was absolutely 100% clear on the website. "Sign up, put your info in, we will collect your bills on the due date." Literally could not be simpler. Easy enough? Nope. Duke took my first two payments, then abruptly sent me a bill for almost 300$ because they never took out the last two months bills. I travel for work and am often away from technology so checking my bank account every time I have a bill is difficult. When I got back from a business trip, I noticed I had this outrageous bill and called. Absolutely no help from Duke. I just got a rude account representative who just insisted "This is just how the system works?" "How does the system work? I am auto-enrolled, and then I'm not?" "No need to be rude sir, it's just how it works." "SIR, HOW DOES IT WORK?" "It's just how it works sir."

We used to have Progress Energy, then Duke Energy has taken over. It took quite a while for the transition. Since we have had Duke Energy our bill has hiked up from $345 a month to over $500 a month. I did not realize that we were not the only ones for this to happen to. It is astronomical. I am not sure how yet but I am seriously thinking of finding another way to supply power to our house. Due to the high bills and also the Very Very Very poor customer service. I am very Dissatisfied with this company.

We have been battling Duke since March 2014 over outrageous billing of $1500 for 3 months, then after we almost have it paid in full, for them to still say we owe $1700 even after we have given them over $1600 over 4 months. We have gone to all the special services to help in this matter and have sold our property that was going to go to our children when they got older. They (Duke) have gotten out of control, even if we had all our lights on and every appliance on at the highest setting our bill would never get that large. As it is now I am at my Mothers' house with our children and my wife is at our house as we try to come up with more money to pay the remaining $700 or be turned off on Saturday.

I was cut off w/o a bill. They say they sent 2 but all other mail was received.... Why not that?... After I paid the asked amount takes 10 hrs to reconnect..... My family is sitting in my car since 3pm waiting but it's almost 11pm.... My wife and 3 kids were in a terrible wreck 2 days ago and we all are out in the car awaiting reconnection since 3pm. I really hate Duke is here now... no place to talk face to face... and I miss when Progress Energy was just Progress and not merged w/ Duke.... I wish they never came to Goldsboro... Horrible service since the merger.... We need someone to compete w/ these guys and TWC... They don't have any comp so they are a monopoly only concerned w/ $... I miss actual customer service and not a whole lot of "Sorry can't help you" or I don't know... I'm gonna fight to change this crap.

I recently moved from Tampa to Lutz and doing so my electric company changed from Teco to Duke energy. My electric bill has almost doubled, we've been more conservative than ever before and the bill is still over $100 more monthly than before. I just found out that they borrowed, well let me rephrase, stole over a billion dollars from the customers - well us, for a nuclear plant that was never approved so guess what happened, they kept all the money and got away with it... Robbery.

I was out of work for about a year. I struggled to pay my light bill. I received a bill for $321.22. I called Duke Energy (SC) and wad told I was paying a deposit. I was shocked because I was residing in my home for over four years. I quickly informed the Duke rep. that the information was incorrect. I spoke to three representatives. I ended up going to United Ministries where I was informed the agency does not pay or assist with deposits. The U.M. rep. asked if my lights were ever turned off? I informed her that my lights were never disconnected. I ended up paying the amount. Not less than thirty days later I receive a bill on (11/10/14) for $346.64. I called and was told it was for an additional deposit. I had only to 11/17/14 to pay the bill and was unable to get a payment arrangement. I am unable to go to another agency to get help. So now I am stuck trying to pay this bill. I hate Duke Energy! Is this even legal?

After writing letters, phone calls, and supposedly they insisted they could do nothing about my outrageous bills over last winter, and a few complaints over the summer, my high bills have gone back to where they were in the past. The last time my bills were what I called normal, I came home to a Duke truck in my driveway checking my meter; they found nothing and were escorted off my property. I have no heat, A/C, pool, but they just go off the wall in the winter. All BS!

I've been a resident at the same property for almost 6 years. Since the change from progress energy to duke the experience has been terrible. My bills are $500 a month and we never paid a $500 before with progress. I've been struggling to pay Duke and now they came up with something new and is to charge an additional deposit of $200. They are already holding $475 deposit but they want another $200 plus keep sending bills with amounts that haven't been in the account history before. There is something wrong with this company. This is not right for the consumer.

My electric bills have started to explode. My bill for August was for $246, Sept jumped to $387 and we just received our billing for October....unbelievable! $501.00 getting no where with customer service. I am completely at a loss for what's happening. My wife is going through the roof. I have never had an electric bill of these sorts, not even in the heart of our Florida summers with the pool running extra hours and the AC unit working overtime. We have brand new energy efficient appliances, the AC System is less than 1 year old. This is ridiculous.. what can I do???

I just spoke to customer service to ask why they take my money but will not turn on my power. This is day two with no basic service. I was trying to transfer the power to my name. I coordinated with the land lord. We arranged for the deposit to go in on Friday so I can have power on Monday. They came out and turned the power off and then refused to turn it on for me. Duke representatives said by law I have to wait for 24 hours to turn power on after they get a deposit. I called my land lord and she could not get Puke energy to turn the power back on either. It is as if they want to punish the people who depend on them.

Duke energy has screwed me over one too many times.. Power has been out for at least ten hrs for the hundredth time since Jan of this yr 2014. They racked my bill up triple the norm.. I am fed up!!!

I moved MONTHS ago from Asheville, and in doing so had to give my old account number to my apartment complex so they could charge me to keep the place running before I moved in. They didn't transfer it back to me, so I had been paying them plus a processing fee for months -- they said to put it back in my name, so I called to do that.

I am very dissatisfied with Duke Energy because it is the only company out of many others that we deal with in Florida that charges monster fees for being late on paying the bill. This company has cut off my service twice this past two months as I was late on payment by around 2 weeks or so. I think this is the only company I have ever dealt with in my life that is getting richer from $40.00 interruption fee. These fees are not justified and ought to be discussed by Florida politicians and must be lowered to a reasonable fees as usually charged by other companies. Needless to mention that a driver from and to a residence to cut power off or turn it back on does not amount to $40.00 a trip. I am shocked by the way a monopoly can hurt a consumer such as myself or any other hardworking Floridian.

Why is no one investigating this company? I have read numerous complaints from people having the exact same issue as I am having. My bill has skyrocketed since Duke Energy took over Progress Energy in my area. I have lived at the same address for 10 years. My bill has always averaged around $140. When Duke Energy took over, my bill steadily increased. This month my bill was $252! I called the company and got the same generic responses that other customers received. The lady blamed it on air conditioners having to work harder in the summer heat. There is no way that the temperature is so much hotter this year as opposed to last year to warrant an over $100 rate increase! We cannot sit by and let this company continue to do this! I suggest that everyone reading this contact the government offices that oversees electric companies and make a formal complaint.

Dialed the bill customer number to speak w/ a representative and the computerized voice couldn't understand my U.S.A. voice; we spoke every dept. name and it would either hang up or ask if I wanted to speak with Micheal? Then hang up...called all the phone numbers in the N.C. corp. office and got the same treatment from the automated system. This happens each time you want to speak with the reps. Finally I got a hold of a investment dept. number and they switch me to a person named Debbie and she said that they are having problems with the systems.... for sometime... well I know that for months you call and get the same "stupid automated voice" and it sends you all over and then hangs you up. Finally got someone after she transferred me to a live person... took 2 1/2 hours to solve the problem and should have only taken me at the most 30 mins. We should be able to pick and choose our energy companies like we do the phone services but we are forced to stick with negative automated problems for months now.

I have had two accounts with CP&L/Progress Energy/Duke since 2001. I recently allowed a tenant to take over one of the accounts. (My name was removed from the account on 8/6/2014.) The tenant did not pay the bill and Duke turned the power off. (He did clear it up and had the power turned back on.) I did not want this to happen again, so I called Duke to put the account back in my name. They told me there would be a $162 deposit despite my payment history with them. I attempted to waive the deposit and they declined. Since they have a monopoly on electricity, I had no other option but to pay the deposit, but I am seething. Fortunately, I recently moved to Charlotte and am a customer of an energy co-op. They checked my history and they did not require a deposit for my new service. Can't wait to be finished with Duke Energy!

We had a power outage on Saturday and the electric was off for 11 and 1/2 hours. When we called them the recording said it was due to a faulty transformer. When the electric came back on the next morning I turned the TV on and it was broken. It would not even come on. It was just dead. We had to wait until Monday to contact Duke Energy and then all you could get was a machine. I then called PUCO and they gave me a number to call for hotline Management. Someone from hotline Management called me back and told me that I have to get through to Customer Service to file a complaint. I told her it was hard to do that, you could not get a person on the phone. She told me to try prompt 2.

Like so many others on this site, I too have had numerous bad experiences with Duke Energy. The on-going economic issues that have many people struggling to keep food on the table, gas in the cars, and a roof over your family's head force many to choose between electric service and everything else. Duke refuses to grant extension unless your account is up to date (duh! if my account were up to date I wouldn't need an extension). Did they personally cause my financial crisis? No. But could they be understanding, exercise a bit of latitude to those who need an additional week or two to catch up? Absolutely! Their solution is to refer you to public assistance services. I don't need public assistance, I need two weeks - jerks!

I cancelled my service with Duke Energy when I moved from Indiana to Texas. They sent me a final bill to the Texas address I gave them. Amount of final bill was deducted from my deposit. Okay, that's fine. Then they "credited" my account with over $350.00 rather than sending me a check for that amount!! I have no plans to return to any Duke Energy service area and am with another electric company in Texas. Why would I want my account with them "credited?" They owe me back my deposit.

We have power interruptions many times a month. These are about 30 seconds long each. Of course my computer re-boots, etc. We live in an apartment complex, and at least 2 buildings experience these outages. Last month, there were 8 separate power interruptions. We called the Duke Energy power outage number and the first 2 times a technician called back within 10 minutes and said that "A tree branch hit a transmission line, and caused a circuit breaker at Duke to trip." There was a half-hearted attempt to track the problem and they found 'nothing wrong'.

DID YOU KNOW THAT YOU CAN PAY YOUR BILL AND STILL HAVE SERVICE DISCONNECTED? I paid my bill and they are saying since it was after 4:00 I was still late and now have to pay a reconnection fee to have service restored. And even though the person that disconnected the service was still sitting in my driveway, I have to wait in line for my service to be restored. So what, these people bounce from one side of town to the next, to keep people in line for reconnection? Now I can't even get out of my garage, if I wanted to leave and go somewhere else that has power!! How was I supposed to know that my payment still constituted a disconnect? Had I known, this could have been avoided.

We were forced to let Duke put in a smart meter in May. They sent us letters saying if we refused to schedule a time to let their technician come out or refused to give them a key to our home to change our old meter to a smart meter they would be forced to shut off all services. So we made the appointment. In our home our furnace water heater and range run on gas, everything else is electric. I used (per the meter reading) 25 cubic feet of gas in May. They activated my smart meter and my June gas reading was 158. I called and asked if they could come check it out because we were using AC at the time and not much gas so I couldn't understand the huge spike in our bill. It was more than our January bill when it was -15 degrees outside and our furnace never stopped running. They told me that the smart meter was more accurate and that there was no issue and hung up on me.

We have moved in to a 1000 sq feet house and in the first month we received $550 bill, we were not even home to consume energy! We hired 4 technicians to find the problem but they said that every appliances are functioning normal! We turned AC off for the most of the time in the second month and we again received $350 for 20 days! Duke customer service do not care and talk to me very cold. Is there any organization or something that I can give some help? Thank you!

My family and I recently moved to Northern Kentucky and are presently leasing a town home in the Richwood area. We established new service from the previous State we lived in prior to arriving so everything would be ready. The Property Management had advised me that the Duke Energy account would be rolled over to my name and after 30 days of living here and no invoice being shown on our account for power, I had contacted our property and was told I was misinformed and would need to set up the account with Duke directly. I did pay for the power used over an 18 day period with our property as they received the bill directly from Duke.

I will keep this simple and to the point. Duke Energy does not care about their customers. Many of us have hit hard times in this economy, and sometimes we just can't afford to pay something on time. I had one of these times come up. I just didn't have $170 laying around after just starting my job and supporting 2 kids. I called Duke BEFORE my bill was due to try and set up an arrangement. I was then told that I couldn't, and I was given no reason why. They just gave me examples of why. I tried multiple times. I then contacted Salvation Army for help. They were able to pay $100 towards it. That left only $70 to be paid. I tried to call AGAIN so they at least saw that I was trying, but again, they could not arrange anything. Again they didn't say why. Fast forward to 4 days later...I get home from work to no power. The high that day was 95 degrees, so our home was extremely hot and humid. We got home at 8:30 from work, and it was pitch black.

Rec'd my monthly bill from Duke via USPS. Went to pay on Oct. 8 and could not get to my account. Rec'd message saying they were "processing my account" and to come back after 3 AM. Somehow, I got to the bill paying part of the site and saw the amount due was $100 higher than the bill rec'd in the mail. I paid the ~$215 that came in the mail. Wanted to see why there was another ~$100 added to the bill. I looked closer and realized they had changed the meter reading cycle and I then remembered reading about it. Problem is I live on fixed income and sudden 50% increase to my bill is impossible to handle in such a short term. I've been trying to reach Duke to talk about it but have been lost in the "hold ozone". Finally gave up. Sent them an email and rec'd back a terse reply saying I owed the extra money by the 30th. I can imagine what will happen if I can't pay. This is very upsetting and I feel Duke should have given more notice of the change. Just they are claiming to make things better, sure isn't making things better for this customer. What the heck do I do? I wish I had options as to who I buy power from, but I'm stuck with Duke. What a shame.

I am so frustrated with Duke Energy and find it completely unlawful that we cannot choose to switch electric companies if so desired. I was never sent a bill last month so I called to find out how much I owed and I was assured there was no bill and there was a credit on my account. Then the next months bill comes and I receive a double bill. (Still no bill from last month showing up online though.) I called to see if they could help with this as I'm on a tight budget and it was completely their fault and of course they were not willing to help whatsoever. I am very disappointed and frustrated with this company and I am so angry that I have to continue to give them my business and money every month. Their fault, they should at least try to help resolve the issue.

I usually run late on my bills, no secret there... But I have been a customer 30+ years (Duke Power) then ONCE in 10 years I went out of town and inadvertently didn't pay the bill before leaving. I got a call that the power was off so I called Sept. 4 and immediately paid $523 for reconnect. On Oct. 5 received my next bill...$961.00???? I called and they told me that they had charged a $415 deposit to my account. So after paying 523 Sept 4... I now have on Oct 7 a bill of $961 (That's 1 month). This is absurd, considering they charged my account at their will and did so with no notice. No warning. Just charge me OUTRAGEOUS Amounts whenever they chose with no warning, should be illegal. In reading I find their consumer rating is almost 100% dissatisfaction... I see why. Such a shame that these comments are useless because they monopolize and don't give a bleep about the consumer.

Ever since Duke Energy took Progress Energy.... my electric bill has been higher and higher each and every month. I have been in my brand new town-home since January 2008. The highest electric bill I have ever had since living here has been $189.00 and the lowest was $89.00. My electric bill is over $230.00 now. If I use 1 kilowatt over the last month is twice as much for payment difference, and I have all of the discounts they offer. Our affected area (those who have Duke Energy service) need help in getting our electric bills lowered. Thank you.

I couldn't figure out why my electric bill has been steadily increasing... Granted it is higher July Aug and September... living in central FL. However, I'm like a drill sergeant around my house... Shut that off, unplug that, turn that off, etc., etc. Nobody should have to really live like this but these are the times we live in. Here's the thing. We live in an apartment that is the whopping 1150 sq ft... if that. Changed out the air condition filter. Unplug the appliances, wash clothing in cold water, set the thermostat at about 74. Would prefer 70 to be quite truthful. However... the greedy wolf is at the door for the electric service ... I get these bills that are $223, $225 and $224, $223, etc... for a good 5 months now. What the heck??? One day the news had a segment that Duke Energy was being cited for overcharging its customers.

Duke energy is a rip off, a monopoly. They jack up your bill then when you can't pay, they won't give you any extension. I hate this company. Florida legislative should be ashamed that they allow this to be, the company is the worst ever!!!! My bill has went from $115 to almost $300 a month. How do the state allow them to operate. I have children & my rent is due but they tell me they will cut my electric off if I don't pay total bill.

I moved to this address about 2 years ago with my family and we have five in our family. It's a double wide trailer with three bedrooms. When we first moved in our electric bill was running between $100 to $200 a month and in the past six months my bill has been raised from $400 to $600 a month. I have been having to get help to pay the bill because we are on a fixed income. My fiance is 100% disabled with a terminal disease that is going to take his life. He also is on oxygen 24/7 so I have to make sure the electric stays on. I'm out of work due to a back injury and getting ready to go in for surgery so working for me is out of the question right now.

Today, Duke Energy "Jason" shows up, unannounced, to 'check load control'. Told him 'wish you'd called'. All he said was "Yes sir." Took him maybe ONE minute to do whatever. Private property notices all around & he didn't respect that by trying to enter fence ANYWAY. In some areas, he may not have been as lucky. Especially when awakening homeowners.

My electric bill was less than 24 hours late and without a disconnect notice my electric was cut off. It had taken me 2 separate times to get through to the proper department to help me with the issue at hand after waiting for roughly 20 minutes per call to get to a person instead of a recording. Once I had gotten a human on the phone there was absolutely no wanting to help with the issue or help with a solution other than pay the current bill plus a reconnect fee, another deposit plus another $100.00 on top of all that to have my electric turned back on same day because they could not get a customer service person on the phone before 5pm - so that would not have to pay the additional $100 for same day reconnect because I was on hold for so long.

Energy bills for our 3150 sq. ft. home in East Orlando have increased between 42% and 50% since Duke Energy took over from Progress Energy. Outrageous. When we noticed our monthly bills from Duke energy consistently increasing we proactively did the following: We replaced all incandescent light bulbs in our home with LED's. We also upgraded and installed new AC with a more efficient SEER rating.

I am the original owner of my home since 2006. My Electrical bill has always $400 to $500 monthly, my last bill came for $1,300. They are saying that I was charge incorrect, that my meter was not reading right. They are stealing our hard owned money. Something needs to be done.

Based on Reviews Duke Energy is not customer friendly. I thought I was the only one that had messed up bills, I did not get bills in the mail. I called them, no help was offered. I wrote them, 10 days later I got a letter back, it was a form that had nothing to do with my questions. I told them, I was hard of hearing, and would prefer to use the email. They said they called me! I could hear if the phone rang. I explained in my new letter I needed my account number, because their website would only help me to see my bills. Or pay my bills. Nope, I never got an answer.

I was late on my power bill. Paid the bill and reconnect fee but then was billed 316.00 dollars for a deposit fee. I was left with, pay or get disconnected. I have been a Duke customer for 20 years. Duke is going too far. I'm not even sure how this is legal. I have a daughter battling juvenile arthritis and one in college, so money is tight. I hope enough people come together about Duke to get rid of this monopoly. I have no choice but to use them. Hopefully fate will see that those employed by Duke making these decisions will get an equal judgement in the end.

I moved from a 1900 sq. ft home to a mobile home not even half the size to downsize with my income. I have been in this location since Jan and my electric bills have gone from 300 to 402.00 in 7 months! Totally ridiculous. Its almost higher than my lot rent and much higher than any home I have owned here on Florida twice the size. Something has to be done about this terrible rip off this company is doing to its consumers. It needs to stop now!

I am trying to transfer my electricity to a different location and been on the phone three times and at least 25 to 30 mins wait, NO ANSWERS!!! Seriously? I didn't mind how expensive your electricity is, just ** answer the phone!!! And oh they also make up numbers for bills... I have 2 months same price and were not even in the house for 4 days on the last month. Seriously????

I am a client of this company with no choice. They must have a good back up in the system, since they are the only company in Florida that provide Energy, and their attitude is get the service or not. They must be backed up by a corporation or Gov. agency that back them up, and they suck people's money the way they want. They disconnected my service all of a sudden, a notice was made to me, but I found it ridiculous since I already paid their bill on time, and when I checked my bank the money was sent to another account due to my recent move. Their representative told me that the payment is automatically transfer to the new account, since this is a transfer account, but now they do not want to accept their own representative saying, sitting with no electricity, and they made me to pay again, and want to charge me reconnection fee (40-50). They rate are pretty high and they charge twice if you go above 1000 KW. I saw a letter from lawyers to Florida consumer agency about their ridiculous electricity charging. WE have to write a claim and file this to any government agency that will be responsible otherwise they will continue with this. If you know, please get back to me if you agree and would like to prepare a claim against them with all of us signing it. Thanks

I've had OUC and Progress before they became Duke. My bill would always be between $90-$180 depending on the weather. Now though I am receiving bills for $400 per month. I called customer service and they insisted that the bill was correct and they also informed me that I am going to receive a bill for an additional deposit of $130 because my bill has gone up. On top that, they charge you for gas even if you don't have gas. They say they need gas to provide electricity to us. Someone really needs to look into this. This is crazy and we have no other choice but to pay it or they will disconnect service. Somebody call Morgan & Morgan.

I have had the same house for 9 years. Just bought new appliances, also change new AC unit with insulation done to save money on power. This last four months, my bill has been doubled. Called technician to have everything checked, it was no problem whatsoever. Called Duke Energy for explanation which they never give me one?!?! This company is STEALING basically with no rumors. Class action will be the best solution.

Since being a customer with Duke for 2 years in 2 different residents... My bill always ran between $45-$79 monthly. In July it was $89. August it rises to $412.00 (not late or past due). Duke have skipped 63 days and forwards my old bill of $79 from June to transfer new resident onto 3rd month in mid-August. I called immediately since I barely run power as before at the former place. Duke Energy says they'll visit to analyze what happened. In the meantime, called agencies to help me and no luck for 45 days. I am worried, however the Duke Energy representative express that since I'd never was late... he'll "Edward" in N.C. was going to need me to breathe so he can help with an extension to avoid my disconnection, by giving me time. I appreciate this of him, especially some of us who don't have any source of help from anywhere other than disability income. I will return with a follow up once Duke technicians visits for the customer reviews?! Thank you.

I have gas water heater, dryer, heat and oven. Been living here for 4 years and average bill was about $150, from $90/month in the Winter months to just over $200 in the hottest Summer months until this year. Now my bills are well over $300 and nothing in my home has changed. I even crank up the thermostat to 77 during the day now. Something is wrong with this company.

CEOs should be in prison. I moved to central Florida last year from Arcadia. Even though I moved into a smaller house my electric bill DOUBLED. $350 large each month with over $300 EVEN DURING THE WINTER. It makes zero sense. It's not on my end. New water heater, fairly new AC, don't keep the AC on all the time, don't cook much, windows are in good shape. It's all Duke Energy and their ABSOLUTE GARBAGE digital readout that they forced on me (which is about to be smashed into a million pieces by my hammer)

I had a payment arrangement set up for 9/8/12 for $356. I was not able to make that payment due to a part time job & something else. I called assistance agencies that have no funds & have to call back Mid Florida Monday to see if they can help. I called DUKE to see if I could pay $200 then the rest on 10/3/14 (next pay date). They refused. Spoke to 2 supervisors, Steve (I think) then Lionel. They told me I would be shut off Tuesday 9/23/14 without the payment of $356. They have no medical protection for medically needy customers. Oh yeah - wait they do offer medical protection... They call you when the power is going to be off in your area (for repairs) so you can make other arrangements. What a bunch of money suckers DUKE is! What about what they are charging their customers for the "unused & unrepaired power plants"??? I want my money back! The state of Florida needs to protect their people, not the corporations.

My electric bill is typically $200-$300 but for the last three months it has been $450. I have lived in this same home for over 2 years now and nothing has changed. I have even had someone come out for a home audit and nothing was found! My habits not only remain the same as they have been for the past 2 years but I have also adjusted my thermostat and made other modifications to help save money to no avail! Something is definitely going on and I can no longer afford it! I have had to use savings just to make it through the summer. This company needs to be investigated! It looks like a lot of people are complaining of the same thing! I used to have Progress Energy but ever since Duke took it over my bills have been increasing drastically! Please help!

Bill in Aug was 270.00, freaked us out as it was the highest bill we have ever had! We have all new insulation, brand new duct work, new windows and new appliances over last season. Our latest bill is now up at 365.00 which is CRAZY! I question the accuracy of the metering and kwh used. It may sound crazy but I wonder sometimes if they are looking at avg bills and plugging a % increase year over year or month over month.

I agree 100% with the rest of the threads on here. Question is - what do we do? Another statement. I told DUKE that I was disabled and they placed a $700 deposit on my account. When I called about that - they said, 'no that was because you filed bankruptcy'. I said, 'no... I didn't file until two months after that'. My question is (and we used to do this) - people donate money for those who have fallen on hard times. DUKE claims to know nothing about that (I have this all in e-mails as well). How is it sensible to charge customer MORE because they've fallen on hard times? They ALWAYS tell me to call 211. Well, 211 treats you like you're trash (at least me anyway) and never helped. What is going on? Who can we contact?

My electric bills increased by more than 100% since Duke Energy took over the Progress Energy. I called them twice and complained about unreasonable bills but both times got absolutely ridiculous response. Duke representative simply stated that I am using more energy. I asked them to check my electric meter and they flatly refused. I believe we have a ground for a class action lawsuit against Duke Energy. First we should ruin their monopoly and hold on their customers and second stop their fraudulent activities.

I have been a customer of Progress Energy/Duke for 23 years. I am 65 yrs old with vision problems bad enough where I can't drive any longer. As a matter of fact I don't own a car. I have had the same problems as the rest of you: high bills, asking for a security deposit after 23 yrs of faithful service. I get my social security check in the middle of the months and my payments have crossed in the mail as they say, so Duke decides I can't pay through the internet any longer. I explained I am home bound and have no one to help me. As a matter of fact I have my groceries delivered. They do not care, won't even help a disabled senior. So now I am at the mercy of neighbors, when they have free time. I also forgot to tell you, they only want a cash payment, no cards or checks just cash. Thanks, Duke, for being so community minded and for helping the disabled.... NOT!!!!!!!!

My July bill hit $564, this is crazy. I have been fighting them to test my meter for years after my bill doubled from installing the new digital meter. They kept telling me NO, there is no way their meter was off and that it was my old meter that was wrong. So I finally found out how to get them to test my meter. I called Florida Public Service Commission at 1-800-342-3552 to file a complaint and they put me in touch with a Duke energy executive who is going to have my meter tested in my presence. Yeah, I finally get someone to at least check this out.

Paid my every month, out of nowhere I get a $470 bill and Duke claims that I have been delinquent for 6 months. Ridiculous. This is what happens when a monopoly is allowed to operate. This company does whatever it wants because they do not have a competitor in this area.

This is outrageous. My electric bill has doubled. We can't go on a program until we have lived here for a yr and just got this house in June. When I called to ask about it they told me it was because of the billing cycle being longer... ya 15 days. Then we have to pay a higher rate. Really? If we were to do that to a person we would be in court and sued. But they can get away with it. I will have my electric turned off first and use generators. Period. PS, when I informed Duke of this decision I was told it is against the law not to have electric in this county... I told her to call the police and have me arrested.

Electric bill has been thru the roof. To make matters worse they reset the meters which caused a delay in receiving the bill 12 days later for almost double the amount as normal billing, which been a steady rise for no reason. However they offered a payment plan. Crazy.

I can't believe I am reading these comments as I have been experiencing the same issues with Duke Energy! My bills have basically doubled from last year for no reason whatsoever. July's bill was $260.00 with 2,011 kWh! Last year was $120.00 with 911 kWh ......WHAT is going on here folks? I have been living in the same condominium unit for three years. Now I have blaming the landlord, hot water heater, thermostat, AC unit, I've got everybody up in arms about the situation because I cannot afford to live here any longer with double electric bills. And I am on budget billing, just received my bill and it is now $207 after their review. Last year, this month was $140 and I leave my thermostat on 80!!! I've called them and they said everything was just fine on their side and it's an inside issue. Help!!

My power bill is high... I have a tankless hot water heater. My attic is well insulated... new windows and my house is 1000 sq ft. My ac is set at 74.... wtf.... Duke sucks.... Had to pay it or they would cut my ** off. I've never been late on a bill. My little email from them said I'm late... How can I be late when you draft the money out of my account. Yes there is 10 grand in my account... No they can't say there is no funds... Duke sucks... Never had a problem with cp&l.

Ever since Duke bought Progress my electric bills have gone up about $100 a month. Last month's bill was $358 and this month $435. It was rarely over $200 in the hot months and around $130-$150 the rest of the year. I have a home metering system that tells me I'm using approx. 510 kw per week or 68-70kw per day. Duke is telling me I'm using 90kw per day. I have not changed anything in 3 years since I renovated the entire house and installed all energy star appliances. This company is stealing from everyone. I'm sure of this. We need to start a class action lawsuit against them!

Unusually high bill even when I cut power and use a generator. I was told it was my ac. We are retired and only cook occasionally. We have no washer or dryer and don't shower everyday. Our home is very well insulated and can be cooled or heated very easily. Any complaints to customer service is useless. Try it and see how you do. They charge what they want cause they can get away with it. That is my opinion.

August statement arrived with a surprising balance of $524. Immediately contacted Duke Energy to ask about the unidentified balance and they claim that belong to a South Carolina I was living in 2011... The account was opened under my name with the same birth date, but different social security. I told them that was a fraud and an investigation started. I've called the company 4 times now and no progress in the investigation. They keep telling me, call in a week or so. I told them them that they are just trying to recoup their money by cross referencing names with no further evidence. My credit report shows all the places I've lived in the past here in North Carolina, still they are not issuing a credit for the new "adjustment"... will see how things transpire.

In June 2014 my bill came in $535, July 2014 $492 and in 8/2014 $990. I called Duke and they blamed the Air Conditioning. I called an electrician to audit the whole house and I spent $250 because Duke energy recommended and the master electrician said that everything was working efficient. I also called two Air Conditioning companies to make sure that AC was working efficient and they checked the unit and said was working 100% efficient. I am only one person in this house, I keep my air condition at 80 degree and do not cook everyday.

I printed out the charges and payments beginning in 2012 through 8/2014. I entered this info into an Excel spreadsheet and it shows that I owe them about 356.00. Duke Energy is showing that I owe over 800.00. I think they are trying to overcharge people and for that stupid coal ash that is their responsibility now ours.

Nothing has changed from my end, I keep my central air at 83-84 degrees. My bills have gone up by close to $100.00. I am retired so that's a whole lot of money for me. Duke just put new electric poles up so I was concerned that would of course come out of my pocket but not by the amount I've been charged for the last three months. I read in the newspaper consumers may get approx. $6 back. They can keep their $6 {where did they come up with this figure}!!! I don't know who to turn to for help but I hope someone is looking out for Duke customers because we are getting RIPPED OFF. Class action suit sounds good to me!!!

Ever since Progress Energy switched to Duke Energy I can't seem to get a handle on my electric bill; my bill was never more than $200 and now it's never less $300. I always thought monopolies were illegal but we as customers don't have the option to choose a different electric company... Duke Energy is taking advantage of their customers and I will make sure the next time I move I check to make sure they aren't the company providing electric. Will we ever have any say...? It's so sad that at the moment I never have extra money to buy my 10 month old toys or clothes because I'm in fear of my electric getting shut off....

We have had electric service with Duke Energy for 10.5 years. We signed onto their website to pay our bill and see they have added a $386.00 deposit bringing our bill up to $728.87. I called today to see why they added this and I'm told that if your bill is ever late they can do this. I then ask why my bill has jumped so high. Maybe it's my water heater. OK. Good answer except the water heater is fairly new as are all of my appliances. I explain that my husband & I are the only people that live here. My husband works 12 to 16 hour days so I'm not cooking, I use paper plates so I'm not doing dishes. My husband has company uniforms so I'm not doing tons of laundry. No way can this be right.

I live in a one bedroom mobile home. My electric went from $140.00 to 348, and now my meter is not being read for 6 weeks. I am disabled and live on a very limited income. It has actually come down to my rent or electric. We need a class action suit. I would be willing to help anybody that knows how to start this. Why do they have to be so greedy now??? IT'S A DAMN SHAME!!! I wish I knew what an order # was.

So I just moved to my new location 08/15/2014 and I also had Duke Energy in my previous location. So I called to find out what the deposit was for the new location and if the current deposit would be transferred to the new location. The rep told me that the deposit for the new place was waived and the current deposit (80.00) would be applied towards my final bill with my old place. I was a little surprised but I accepted it but I knew something just didn't sound right. So the next day or two I called back just to confirm my light will be turned on at the new location and to check if any deposit magically showed up. Again I was told I was good to go and that the deposit was waived for the new place.

I called Duke energy to see why my bill had gone from 186.59 on July 2014 bill up to 321.00 for August bill 2014. The customer service rep told me that 9 days had been added to my bill because they were changing meter reading dates. I have never had a electric company do this to me before so I asked if I could make payments on the extra amount and was told no but I could get a payment arrangement but had to wait till the day the bill was due. So I did this and the automated system told me I was not eligible for a payment arrangement. When I called to see why I was told that my bill was higher than my deposit so they could not grant me a payment arrangement. I have always payed my bill on time even when I have had to get a payment arrangement. This company has come in and taken over and now my bill has been getting higher and higher. I have not done anything different and there is no reason for my bill to have gone up so much.

Like everyone has mentioned, ever since Duke Energy took over, our bill has skyrocketed. When we began noticing our bill rising we immediately took action on lowering it thinking it was our fault. However despite our efforts, nothing seems to be working. With all of the changes we've made, each and everyone of them to the exact level that is recommended on Duke Energy's website, our bill should have began to drop not continue to rise. Heat factor remains the same as when the problem began.

I have been living at the same place for more than 5 yrs and my light bill never been so high. Since Duke's took over, my bill has not been under $180. My bill was for the past 5 yrs under $120.... This is unbelievable, something needs to be done with Duke Energy.

I live in Kentucky and my bill was estimated because of the weather. I paid the estimated bill but when they were able to read my meter, they rebilled me for the estimated bills I had already paid, forwarding 1090 dollars to my bill. Now the back of my bill, it clearly stated that an estimated bill is considered a regular bill so why did they make me pay again?

On 6/1/2014 I moved to Pasco County in Florida. My security deposit was over 240.00 and when I ask why so high, I was told by Duke Energy they are doubling the average monthly bill of the "previous" tenants as my security deposit and will hold onto it for at least 2 years. How can they get away with this?

I am a new customer with Duke Energy. I just moved to their service area. I just received my first bill on 8/25 and the bill was a 2nd bill telling me that I owed first payment! I never received the first bill!! I called and explained this and they would not work with me on giving me extension. I don't understand that they can't give you an exception (one time) to help you when you just received the bill! I'm highly upset and I'm not having a good experience with them so far. I hope they can process my payment without interruption. I don't trust them and so I'm not a happy customer with them.

I have been living in my home for the past 6 years in Salem Indiana. We have a meter reader that has to come into our back fence and read the meter attached to the back of our house. For the past year I have had a meter reader that apparently hates my dogs always kicking at them and stomping his feet telling them to get! My husband works 3rd so is always in bed when they come and he couldn't believe it when I told him about this dude so today I video taped this guy and I couldn't believe what he done! 1st of all I have 2 outside dogs 1 Siberia husky who is almost 2 and a Australian Shepherd who is almost 12 years old! This is their home, of course they will bark at an unfamiliar man coming into their yard. Well this guy takes out a can of mace and sprays my 11 year old...she takes of running to porch, he gets on porch and sprays her again. She barks and cries due to this being in her eyes and this dude sprays her again!!! This guy does not deserve his job. This was totally uncalled for! It's animal cruelty!!!

I called a few weeks ago to check my meter. Something was wrong with my power, took two times for them to figure it out and my land lord electrician had to be there with them as well. After all that, I have a letter on the mail saying that I owe 568 dollar of power bill from the time I move in the apartment to date, now it went up to 699 dollars and some change. I called to the customer service 4 times with the one I made today. Nobody have the answers for my questions and they not very friendly.

I have one word that I can say about this company is that I hate it. I wish I lived in a different area so that I won't have to deal with this company. Half of my area is one company or this company and I just happen to rent on the side of the street that's powered by this company. They are fast to disconnect but take their time to turn power back on. My bill will range from 187 every month but July my bill was 348. How, I don't know. If this company kept an eye on the use of energy this should have came up in the system. But nope they just charged me. Now I have to get my landlord to check out everything to make sure some thing in my house is causing my bill to be so high. I just can't wait to move from this area and pray that I won't have to deal with this company ever again.

In 2011 with the landlord's permission I moved into a rental property that my mom had previously rented and all utilities were on. After only a month of being there I received a notice from Duke Energy saying that my services would be disconnected. When I called Duke Energy to see what had happened they informed me that it had been fraudulent activity at that address for the last past few years and that I would need $3,000 or my services would be disconnected. After 3 months of being on the property I moved.

I GOT SICK AND WAS OUT OF WORK FOR 4 months so my bill with Duke Energy got behind. I was paying my bill but paying late. My bill had gone up to $800 unpaid. Well paid that bill. Second bill was around $700 that was paid. Finally got back to work, thank God. Now it's time to get caught up with all of my other bills too. I'm not going to lie, supporting a family of 4 is no easy task on one income. My electric did get shut off for about 4 days. There was nothing I could do. So finally did get some money together, called Duke Energy to see how much I needed to put electric back on. The representative said it would be 300 and change to put electric back on. Paid it, called to turn on service then they told me it would need to pay another $389. Oh my god...

Never had a late payment in over two years and still can't get my deposit back.

I have been a customer of Progress Energy/Duke Energy for over 15 years. Recently, my future son-in-law paid our bill online using Duke's "Ezy Pay" option. Unfortunately, the payment was rejected by his financial institution due to complications with his direct deposit from his employer. After learning about this bank error, we called Duke Energy to resolve the issue. We were told that we would not be able to make another check by phone payment, and that we would need to go to a local pay station with an additional $30.00 NSF fee or our service would be interrupted. At no time, whatsoever, did the customer service representative indicate that we would also be receiving a separate bill requesting an additional security deposit in the amount of $217.00 because of this single isolated incident pertaining to the recent bank institution error.

I live in N.C. where we had a terrible coal spill and Duke Energy is using consumers to foot the billion dollar bill. It should not be ok for the corporate use us continuously. My electric bill has been the same for the last two months. The difference is one month, it was extremely hot and I had to run my air continuously, but the month after we had an unusual cold front and only had to use air for two weeks. This is not ok. Who can I call?

Duke Energy is a poorly run organization that doesn't seem to be able to communicate within its walls and treats its customers with thorough disregard. I have spent over 3 hours (and still racking up the time) on the phone, trying to get an erroneous account set up by an inattentive employee straight, as well as credits on the correct account straight. The people in "Customer Service" (what a joke) continue to apply credits to the erroneous account and then can't understand why they see the credits already in place and just drop the issue. As such, bills continue to come in on the correct account that are incorrect.

I have a small mobile home in Kissimmee, FL that is visited by myself and family a couple times a year. It's average electric usage when vacant is around 145 KWH per month. Last time we were there was in April 2014. Electric usage for the month of April was 282 KWH. That was with 6 people being there for 7 days. I just received my electric bill for 7/01/14-7/31/14 and usage was 1063 KWH. Rates had not changed only usage. Only thing plugged in is a refrigerator on an energy saver setting.

I have been a Duke Energy customer for 14 years. Due to unexpected circumstances my credit score suffered and I have to pay these greedy corporate blood suckers a new $323 security deposit. I have paid my bill late but it has been paid. Now I have to pay $545 before August 25th or be disconnected. Do I go without power or do I buy gas for my car to work so I can make my car payment, so I can go to work to pay my utility bills, so I can be able to work to buy groceries, so I have necessary fuel for my body, so I can work to pay Duke power???? The vicious cycle continues on the working poor!!!! I am sure I am not alone.

I have had the same electric service since 2007. I admit to being late a few times. I recently had multiple money issues due to two car accidents my family was involved in. A bill I received said I had till Friday the 29th of August to pay my bill. My daughter calls me and says the power was shutoff, it was the 27th. I scrounged the money together with help from a family member and paid the bill. I just received a notice saying that because it was shutoff, they are charging me a DEPOSIT of $330.00 on top of my next bill. Talk about being kicked when down. I was short on this bill, now this FEE! If any other energy companies are listening, I WILL BE HAPPY TO SIGN WITH YOU. Please come to Florida so we have a choice.

I had over 500.00 bill. It went from daily usage 4.00 to almost 11.00 just in one month. No changes in my house. Better yet when I complained and ask them to replace meter because couldn't be right they refused saying everyone's went up because of cold temps and my furnace. Well little did they know I was using a wood heater. It made it rare for furnace to ever kick on. See the heater is really too big for my space so it would go slight. Well when I told the lady that she said "That's not on your records." I said, "I didn't figure you were going to be cutting my wood so why would it be of importance?" Well then she started saying I had power problems somewhere in my house.

I notice that Duke Energy (and other providers) read meters between 28 and 32 days. Most reading periods are 31 or 32 days. Why? Because the longer the reading period the more energy the customer has to pay for at the higher rate! This is a scam used by all Energy and Water providers. We have no choice of supplier and they have a cartel. They can do exactly what they want. Of course they claim that prices etc are controlled by the State but in reality they have the ability to charge what they can get away with. My charges this month are up by 10% compared to the same month one year ago. Electricity and Water are basics of life and the State should not allow this open profiteering.

Being only 23 years old, I know I don't exactly know how the world works, but I do know when I am being taken advantage of, and that is exactly what Duke Energy has done. I've moved recently and after 2 weeks of being in my new place, my power was shut off. So I called Duke to see what the issue was. They told me that I never put in a transfer of power when I was moving, and that I put in a disconnect. Completely FALSE! I told them pull up the recordings of our phone call, but did they? Of course not. Anyways, that's problem A.

Was requested to pay a deposit on an account we have had for 30 years. Was told it will be a great investment - you will earn 8% interest, will get your deposit and the earned interest back in one year. Called last month in June - you will get your check in the mail in July. Well, it's July. Get the power bill and they applied my money - great investment - to my power bill so guess what? No refund, no interest earned. Well, Duke Power seems to be able to lie to the customer and do as they please. No one can do anything about this. It's what the world has come to. Take your money and do as they please.

Requested transfer of services on 6/27/2014 by Darren @ Duke Energy. Power established on 6/30/2014. Received letter in the mail requesting a $262.00 deposit to have power established. I called the customer service number & was told that I agreed to this payment. NO, I DID NOT!!! I was told my meter would not be read until 07/30/2014 to determine my 1st bill. Moved in to my house today, 06/23/2014, to find my power disconnected with groceries in my refrigerator. Called the emergency outage number. The lady would do nothing about my power until I paid the $262.00. I paid the money and was told it would be turned on before midnight (it was around 10pm when this phone conversation took place). I asked for a courtesy call to let me know when the power was re-established. I was told, "Sorry we don't do that"!

Had a past due power bill of $345 & was told as long as it was paid at one of Puke Power's payment centers by 5pm, my power would not be disconnected. Well, I go to one of "their" payment centers & pay the $345 plus a $1.50 fee so they can squeeze every single cent out of you, at 3:35pm. The very next day, one of their contracted cut-off guys show up & cut off the power. I tried to show him the receipt to prove my past due payment was paid the day before but he could care less. I then asked him there must be some mistake & asked him to let me call Puke Power before he leaves, oh but no, he had many more cut-offs to do, which I'm sure they get paid a commission by how many they can cut off. So when I do get in touch with Puke Power, they said I paid it at the wrong payment center & my account wasn't credited until that day, not the day before! Oh and isn't it neat how they won't let you talk to anyone when your power is cut off. If you call from the number they have on file for your account, all you get is computers saying your power has been disconnected.

On June 16, 2014, I made a $150 cash payment to a pay station for Duke Energy. I figure that is more than half to satisfy our account. 2 days later, Duke Energy completely shut off our electric within an instant. So I call customer service and they said I have a past due of $87. So I went back to the pay station and try to make another payment with my check. The clerk told me I have to make a cash payment only. WTF, I then told clerk I always make a payment with a check and it clears. Even with Progress Energy. So I drove back home and call back Duke Energy.

In March 2014, I received a bill from Duke Energy for the amount of $1,874.98. My previous bills were around $270.00 for the winter months which is comparable to previous bills. I called to see what was going on! The first call I made, I was guaranteed a call back from an adjuster within 3 days. Six days later I called them back, then I was told my meter had been reading incorrectly for the past 6 months. Needless to say, I was IRATE! I told them if THEIR meter, which I am unable to tamper with, was malfunctioning, it was THEIR problem and they should have been on the situation a lot sooner and that I should have been informed way before my bill reached over 1,000 dollars higher than normal for a month's reading.

I made an account just to come on here like everyone else and complain about Duke Power. I have been with Duke Power for almost 10 years now. December of 2009, my service got disconnected. I called and told them I couldn't pay it until the day after and they said there was nothing they could of have done. So the next day when I got paid, I paid my bill, the re-connect fee, and all that other crap they tack on there. A week or two later, I got a letter saying I had to submit a $200 deposit or my services would be cut off. Unless I had a approved co signer. My dad was late on one payment so they denied that. So I borrow $200 and send in the check. Letter said they can hold it as long as they deem my payment history unacceptable. It's 2014 and guess what?! My payment history is still unacceptable! Imagine that! I will admit that I stay about a bill behind. But regardless they get the minimum payment each month.

Paid my bill late but paid it. Now they want another deposit of which I've already paid a deposit and they still have. But just decided it wasn't enough and wanted more money. First deposit I thought you was almost 200$ now they say they want another 225 just because it's gotta be something we can do to keep from being ripped off by this company.

Two months ago I received a bill saying that I owed 355.69. I paid it. About 2 weeks later they came and cut my power off. I met the meter man and asked him why he cut my power off and he told me to look at my bill and I would see that they took my security deposit and he had an order to cut my power off. WTF!!!!!!! How is that possible when I paid my bill. So I call Duke and they tell me that I now have to pay another 250 deposit plus a 300 fee. Does anyone know if we can sue these money hungry, no good for nothing crooks? Guess since they got fined we got to make up for their bonuses. Smh at these thieves

For the previous month I got charged $295.59. Okay, it's commercial property and I had AC going all day and night plus two fridges. So, since I didn't quite expect the bill so high but about $170 the most, I decided to cut off the AC and the fridges and had the little AC run in my office and coffee for in the mornings. It happens I have no water heater, why would I need one it's summer in Florida - hello! No shower, no washer, no dryer----hello?! Anyway, no fridge, no stove, no TV just the AC in my office and coffee pot, well guess what - new bill is $286!!! What!!?? I call their customer service so she tells me no need to get bent out of shape then she gets bent out of shape because I proved to her they do NOT do actual meter readings!!! Meter is in my garage and I have to let you in before you get to the meter unless you break in. Now, she is trying to make a fool out of me and tell me how are things in my own house.

First, the policy stating "who is using the power needs to pay" is absurd. Even though the property is in my name and the bills are paid by me, if I am not present at the house 7 days a week apparently, we don't get power. Second, the customer service for this company is a joke. I have worked in Customer Service, directly with customers, my entire adulthood and have never had such bad service and everywhere I have worked would not accept such behavior. A Burger King ran by young teenagers would have better customer service.

I live alone and have been an electrician for 18 years. I have calculated load for big areas to small areas and with this case used a power meter to check each device in my very small home. I have a total of 5 light bulbs that can be turned on, only two of which are really ever on, any more than 2 hours a day, a window 5000 BTU AC unit, a small water heater, computer, TV, and a microwave don't use stove. It's unplugged from wall and I use a laundry facility so NO Washer and Dryer. From June of 2014 to July of 2014 Fluke - I mean Duke Energy charged me $240 and here is the kicker. I shut main off for two weeks when I was out of town.

I live alone - no air conditioning - use cold water for everything except showers. Unplug all stuff at night except for fridge and washer&dryer. Hang out clothes, watch a small amount of tv and my bill has gone from $65 a month to $130.00. Have emailed and called for someone to check my meter but they say nothing is wrong. No one ever checked meter. They say they come out once a month and read meter, but I have never seen anyone out here and I rarely leave the house. I am 65 years old and disabled. My dog would have alerted me if anyone was in driveway as my meter is on screened in back porch. I live on $700.00 a month and they are killing me. Thanks for letting me rant and rave!!!!!!!!

Duke Energy keeps fluctuating my bill in their favor but yet no one can explain why my bill goes up every time the weather seem to change; if it's not a harsh cold winter it's a hot brutal summer. They have a good excuse for bill they jack up. The federal government should step into this. Just when I thought I was alone... Thanks to this website, I can let off some steam. My bill for 14 years with OUC has never exceeded 180 dollars. I live in a 1600 sq ft house just me and my girlfriend, no kids. Why is my light bill 137.00 dollars in June and in July 2014 it is close to 300 dollars. Something has to be done.

I have had electric service with Duke Energy for 13 years. Which is in fact a monopoly, which is forbidden by the US Constitution. I have never had my electricity disconnected. However, I have received several disconnection imminent notices, as I never get my e-bill, they have not though asked repeatedly changed my online account and this is the only "bill" they do send. I am elderly, in poor health, and was unemployed for 2.5 years due to an auto accident and still struggle to make ends meet. I am "economically disadvantaged". I do pay my bill every month.

I'm not exactly a long time customer but I have been a customer of Duke Energy for a few years and we finally had a financial crisis and they disconnected my service. I understand that but I do not understand why they cannot reconnect my service for four days during the hottest part of the summer when I have a 2 year old child and I'm under a doctor's order to stay inside and cool. They have shown me in the past how little they care about their customer but I guess when you're a government backed monopoly you can do anything you want. They care so little that they only let their employees submit reviews of services rendered. How pathetic. Thanks for not caring Duke Energy, you make financial hardship a breeze.

I moved into a 2 bedroom apartment with my 3 year old daughter and fiance. I had to call and transfer the electric from my landlord's name to mine. After being on the phone for 2 hours, repeating the address 4 times and being on hold for the longest time, everything was finally done! We moved in March 28, 2014. After living there for a month, I realized we did not receive an electric bill. I called Duke Energy and checked everything and explained I had not received anything. They told me they run a month behind. A month later once again no bill.

We've been with Duke power for more than 20 years now and had our power disconnected maybe 3-4 times in that span and paying the bill a month behind. So a couple off weeks ago we receive a letter from them stating they was charging us a $500.00 security deposit in addition to our bill of $201.47 because of a past due balance and any payment made on the bill would go on the deposit if not paid in full and the power will be disconnected and additional charges would incur before power would be restored. Is this going on with anyone else and is there any other action I can take to keep from being robbed anytime they want. Please advise.

Duke energy is a thief. I originally paid a small deposit to activate my account then literally 2 days past due they shut my electric off so I had to pay an extra fee to turn it back on then I had to pay a 200 dollar deposit to keep service going........ This has happened 2 times so far. They are nothing but a whole bunch of money hungry idiots!!!!!!

My wife and daughter were in a head on collision with a large truck in January, it is now June, thank God both are still alive. Anyway due to massive injuries my wife sustained she has been out work since that time, and this week we find out her company will not work with her to let her return to work light duty and has terminated her. We only have one income for 3 people with mortgage over a grand a month. At any rate, I made an accidental double payment in December to Duke Power due to online payment error, made a request for payment agreement in January/ February, paid what it said to pay in March, April, May, now I pay for June, 4 days late because my paycheck DID not come in till Friday the 20th.

I moved to Gastonia NC 5 years ago from the Milwaukee WI area. I think I lost Power in WI maybe 7 to 10 times in the last 30 years. And always restored rather quickly. We had blizzards, tornadoes, ice storms, and thunderstorms. Since I have been in Gastonia under Duke power, we have lost power AT LEAST 10 times and we are out for hours at a time. I had to buy a generator to keep my groceries from spoiling at least twice a year. It is pathetic. Get the lines buried, invest in your infrastructure or more people are going to move to co-ops and alternate energy.

Duke cut our power off at 9am this morning without any notice. I had just paid $109 3 weeks earlier. I paid the bill at 9:55am this morning, and as of 6pm it is still not reconnected. I called and asked if there was any way to expedite the reconnection process, as my mother in law was at the house and requires use of a nebulizer and oxygen. They told me the drivers don't have phones on the trucks and they had no way to contact them. They told me they would send me a medical form in the mail, so if this happened again, they would try to contact me before they cut the power off. Would have been nice if they had tried to contact me this time! Why couldn't they knock on the door instead of just leaving a note? They told me to be sure the breakers were turned off. I explained to them that nobody was home except my mother in law, who at this point could hardly breathe and certainly couldn't climb stairs to turn off the breakers. Horrible company. I truly believe they turned my power off just to collect the $25 re-connection fee.

Bills just will not come down, mine this month is $311.69 due. Have tried working with Duke-Energy out of North Carolina, and I live in South Carolina. But they to date are saying that I have not been paying them on time. I was on an equal payment plan but they have taken that down since we were forced from our home! And now if we do not pay this bill we are looking at disconnection and a 415.00 Dollar reconnect fee, plus another deposit of $150.00 dollars.

Power Pole behind my home fell over. When Duke Energy arrived, they told me that they would go across my front, side & backyard to complete the repair. I expressed my concern about damages, and ask them to use the 20' Utility easement at the rear of the property. They said it wasn't possible as neighbors have blocked the easement with Sheds, fences & trees. I shared with them that I was told by The City of Deltona anything a homeowner places on the easement would be removed at the owners expense. One Duke Energy employee said, "I'm asking you again for permission to go across your property." I said "no, please use the utility easement." He then phoned his supervisor Red ** and asked him to call the Sheriff. Deputy ** arrived and asked me to allow them to go across my property. I told the Deputy if Duke Energy would put something in writing to the effect that Duke would be responsible to repair any damages that would be fine. I was told supervisor Red ** was on his way and would accommodate me with such a letter.

Light bill jumped to $1,725.38 this winter and they said it was due to the Arctic air we received. I was with Progress Energy for over 7 years and not one time did it ever go over $200.00. This bunch is a rip off and I am a father of 5 kids and a foster parent. Thank God for my Church and the County DSS or I would be in the dark. That is exactly what I was told when I attempted to make some type of arrangements with them on paying my bill. Pay it or sit in the dark. Who are these people and why do they have the monopoly on the our power bill. We have nowhere else to go? So what do we do have heat or starve? Please pray for these people and have mercy on their souls, come judgement day when they meet their maker. Please someone start a class action lawsuit. Let's STOP them now before it's too late.......

St. Pete flat... Moved to another address. Was told my $360.00 deposit would go at new address. Well after almost 2 months, they send me a check for $250.00. The new house deposit was $105.00. My new bill was for $289.00. Do I have to pay a new deposit? They won't clarify...

Entire street without streetlights in a community where we have been having issues with vandalism. Call to have them come out to see what the problem is and they basically said they would be here in 3-5 business days which is actually 5-7 since it's Friday. He said unless it's a actual emergency like a fire (they are by the fire department by the way) they can't come out. Last time we have a light out, it was out for 3 months and I had to call every week for 3 months. He then told me that I don't pay for the streetlights, anyway the city does. I laughed and reminded him that taxpayers pay the city. What a terrible customer service policy they have that they do not care about safety of their customers. Carlton employee # ** was his name. Thanks Carlton.

As one would expect a high electric bill for the harsh winter of 2014, I did not expect to see fraudulent charges by my electric company "Duke Energy". Concerned about a bill I received in January for the month of December, I started recording my own meter and photographing the usage everyday at 5:30PM. My monthly calculation for kWh used was around 350-400 kWh a month. Duke Energy states that I used 3000+kWh per the winter months of 2014. Understand that I'm not upset about the money or the situation, but more so the dishonesty of the company. I have three years of records showing an average usage of 300-400 kWh during the winter months.

I received bill for $131.82 from the company. I saw they had a website, and I thought I would try it out to pay my bill. Well this was almost a $330.00 mistake. I filled out the blocks on the website to pay my bill such as routing number and account number and I submitted it. Now I paid the bill on May 14, 2014 but it wasn't due until May 20. The next day, I received an email from Duke Energy stating that they couldn't process my payment. I thought no big deal, so I just paid it on May 15 from my bank, via electronic payment. Now the bill was paid in full as of May 15.

I had a bill with Duke. On November 13, I had to pay 1700 to have my elec turned back on. They told me I had zero balance. I moved on Dec 10, 2013. They turned on the service at the new house and told me I had a balance of 1286.00. After going back and forth with James in the corporate office I get nowhere. They turn off service again at the new house. I call James but he doesn't return calls so I was told to pay 1306.00. So I run and pay and call them with the receipt number but even though I called to get the exact amount they then tell me I have to pay 806.00 more because the new bill was processed in the 30 min it took to go pay and call them back. So now they won't power back on till that's paid. They were rude and didn't care. They make their own rules as they go but nobody will do anything about. It's like they run everything. Somebody needs to shut them down. Who's with me? By the way, James' number is **. Blow his phone up. ** Duke Energy.

So we just recently moved to a new address. I called Duke Energy to have my service transferred from our old home to the new one. Now mind have you at the old house I had to pay a deposit when we moved in. Well I'm not doing well financially but I paid it. Through the winter months, I couldn't pay the entire bill so I just paid the forward balance. Well, without being turned off, I get a bill stating I have to pay ANOTHER deposit!! Adding about 300$ to my already high bill, I have no choice but to pay it. Then we move. Well, guess what? Another deposit!! For a total of three service, never having been disconnected.

My bill has been over $200.00 for the past 4 months. When I can no longer afford it, they did not even give me a notice before cutting it off. They cut it off before 1:00 pm. I paid what had to be paid in that same hour and here I am at 10:39 still with no power because they claim that they have till midnight! I feel they take advantage of us because they know we need power, yet I feel powerless!!

I have been on a payment plan since February 2014 because of a very cold winter with high heat bills. I had paid my plan every month around the same day. I have not missed 1 payment. Now as of May, the payment is due a week before all of the other payments were and the payment has doubled. I have 4 kids and as a single parent I already kind of have a hard time to make the payments that I did have to make. Now it's doubled. Of course I called Duke Power and I explained to the lady the First time, not only my payment is due a week sooner but is doubled. I had explained to the rep now because of that date, I don't get paid from my job until 4 more days. It's like no matter what the circumstance was, Duke Energy would not, I mean would NOT even extend it 1 more day from that date that they just pulled from their trick of Hats.

I am retired and on a fixed income. My light bill has been $66.00 a month with Progress Energy for years. I live alone in a townhouse that is well insulated. I keep my thermostat at 72 degrees. I don't wash clothes or dishes everyday. Why would my light bill go up by 33% with Duke Power? That may not seem like a lot to some, but to me it's a lot of money and it's a shame that Duke Power is able to charge whatever they deem possible without any explanation for the increase. I am furious!

Why are these bills so high? We had an Ice storm in Feb. The lights were off for about a week. Those bills were running $350 to $700. What are we paying for? It is not right and something needs to be done. Every month these bills are higher and higher. Please help us here in Marion SC. Thanks.

I received a bill for $345.00 (which is more than twice my average bill) but we had some cold spells hit Eastern, NC so I took a deep breath and dealt with it. It was due on the 17th of April which was a Thursday. I paid $95.00 Thursday and then paid $155.00 on Saturday (because when I looked online, it stated that I needed to pay $154.--). Monday morning (9:10 am), I call the customer service line and I spoke with a young lady name Shanika. I told her what I paid so far and if there was anything else I needed to pay so I would not be disconnected. She stated to me that I need to pay $94.57 right away or I will be disconnected today (21st). I asked her if I need to call back with a confirmation number and she said no because the system will automatically update; that was the extent of the conversation. She said nothing else, so she transferred to the EZ pay line and I paid $95.00 totaling $345.00 (what I owed). I felt confident in the matter so I left it alone and continued my day at work.

April 7, 2014, I received my Duke Power bill which included my past due amount, my current amount due and a 398.00 Security Deposit due to my payment history over the past year. I have had an account with Duke Power for over 16 years and the Security Deposit I paid then wasn't what they are asking for now. Where is that Security Deposit? I think Duke is trying to use their customers to clean up their ASH SPILL by hitting us in the pocketbooks with this bogus Security Deposit. After 16 years, now they have a problem with me giving them 225.00 EVERY MONTH.

I have been with Duke Energy in NC since the middle of September 2013. My bill was pretty low since it was prorated, like $4-.--. In October 2013, my bill was something like $12-.--. Once November hit the bill went way up to like $270. I was floored! I couldn't pay it. Then they sent me December's bill... I now owed well over $800! I called and asked why my bill had skyrocketed so much. All they could tell me was how it was colder this time of year and that my type of home was poorly insulated and was drafty and that my heat was working twice as hard to keep warm. I explained how my heat was set on a specific temperature and that I hadn't noticed it cutting on more than normal. All they could suggest was a payment plan... so i agreed to it.

Two years ago when my husband passed away, I bought an old two storey farmhouse in the country. My bills were a bit high, but I knew we had little insulation. In December I received a bill for $404.79. In January it was $527.48, and in February it was 580.00!!! March was 475.96. I live in this house with my 23 year old son who has Asperger’s Syndrome, and Social Anxiety Disorder, and I have custody of my 4 year old grandson, who has just been diagnosed with ADHD. We survive on my late husband's Social Security, and I receive no food stamps, nor have I personally had health insurance in over 2 years now. I do not know how we can keep paying for electricity and food too!

Duke Energy cheat people and bill them based on an estimation of people in the area. I called and asked about why my bill is so high. I live in a two-bedroom apartment and am rarely home. I asked when the meter man would come next and they said they can sit across the street and read meters in a mobile unit. Yeah right!

It's a shame of what Duke Energy is doing to us. My bill start coming last year over $300 per month, all of the sudden drop down the beginning of this year. My last bill was less than $20. I thought probably they notice that I was overpaying. They sent someone on March to check the meter, they fix it. Yesterday I rec'd a huge bill over $700. They said since the meter broke, they had to look into the 2012 charges and go by them. Supervisor said I can get a payment plan or I can go and get assistance,. I'm thinking he meant to social services. At the end, I just blessed them, and I pray that they don't get to be in our situation. God knows how hard we work for our money.

I think that this company has lost some humanity for sure. Same problem; they claim they can't do same day service on/off. They cut power to old residence on the wrong day (we requested a different day, they claim it's the day we selected to shut-off power). Meanwhile, a family is moving in, and cut power on Friday, and refused to fix it until Monday. Worst customer service. People are horrible, and they treat you just terrible. Paying customer on time for years. (progress of course)

I can no longer afford to pay these thieves. I have a 12 year old son that I am trying to feed. Dukes Energy is ruthless, evil. I have no money left for food for the next 5 days. I make too much money to qualify for assistance.... What can I do? I am all for a class action law suit. $408.00 light bill....previous month was 140.00.

I scheduled my payment to come out on a specific date. They cut the lights out 2 days before. I called to let them know and they do not talk to you about it. You wind up paying it then or being without power. I explained I'm using oxygen, they do not hear you or don't care. (In need of prayer) I then get the next bill with an added 110 deposit... They are ripping people off. What goes around comes around. I hope they are praying every night because this is definitely cheating people. Progress Energy was so much better.

My 88-year old mother has ALZ so I've been helping her pay her bills. I lost my job in Dec. Suddenly in over the winter her bills ballooned to $475 per month. She's on a fixed income. I made payment arrangement in January and have met each payment. Suddenly in March they hit her with an additional $473. Now they want her to pay $812 or they will disconnect her lights by 31-Oct. I called and spoke with 3 people and asked them to give her 4 more days until the 3rd (when she gets her SS $1,400) and they all refused. One woman named Tiara was downright rude.

I am in dispute with Duke Energy over my current gas bill. I would expect that the gas bill would be higher in colder months but my bill has gone up 450% from one month to the next. There is no way they can convince me that a dip in temperatures caused my bill to go from $100 (average winter bill) to $4500. I have a small three-bedroom home, no basement. This is just the gas bill as my residence has another provider for electricity.

We are seniors and were told we could pay $113.00 per month for electric. I received a notice they were stopping my electric unless I paid them $65.00 immediately. I called them and they told me I owed another $200.00. They would not take the payment by phone without a charge, so I paid online the way I did when Progress Energy was our company. They had given me a flat rate of $113.00 per month. Now I have no idea what I will be paying? I have paid this month, March $325.00. How could my electric go up that much? Then I saw the news on MSNBC that Duke Energy is pumping chemicals into the river in North Carolina and nobody is doing anything about it. I wish we had Progress Energy back!

Paid a bill online. Posted then they turn off power. Called and they said I got to pay new bill, had paid min. amount at the time before due date. Times were hard. Anyway I paid in full. To avoid further problems like this. I then turn around and paid $300.00 on a 0 balance bill. Thinking next bill should have some type of credit. Instead I got the new bill plus I GOT to give $309.00 on top of that. Outraged, I called them to be told so what, basically pay it or else have no power. They are the only power company In the area. Not fair, I been a customer for over 10 years not going anywhere. This will be my 3rd time paying them a deposit. I don't have it like that. I got other bills as well. Thank whoever reads this.

I live in a house with my Landlord, and she has a separate meter from me, thus our bills come separate. The last few months, her electric bill has been $80-90 while mine has been $150-200, when normally, they are $40-50/$80-90 respectfully.. Over the last few months, I have altered my lifestyle so I can save as much electricity as possible. I use all energy saving bulbs, when I go to bed or leave my house, all the breakers are flipped off, my water heater is only turned on for washing dishes or bathing, appliances are unplugged when not in use, I do not use heaters or air conditioners, and the switches to parts of the house that go unused are flipped off permanently, yet my bill has continued to rise and has tripled since Duke took charge. All my landlord, whom is a woman in her eighties, uses is a TV, her fridge and a couple lights.

Let me preface, my wife and I live in a High end building downtown. High end energy efficient appliances, fixtures, highly insulated etc. When we first moved into the building, we actually lived in the unit directly next door. Our bill was always between $75-$100 max. Has been for over a year. As of recently, we moved into a slightly larger Loft. Not by much though. I just received Jan 24- Feb 27th bill and it is $300! 3 to 4 times the amount normally without any explanation. It is only my wife and I, who work 10-12 hrs a day away from home, and usually gone most weekends. We keep the thermostat at 68 during the winter months, which is as low as I can tolerate. Exactly the same as we did in the other unit.

Our electric power went out at 8 a.m. on 03/07/2014 due to recent ice storm. I hooked up my generator and ran it until about around 8 p.m. when I got an automated call from Duke Energy that my power had been restored. After turning off generator, I found that I still had no power and Duke's Automated call was a lie. I then attempted to crank generator back up, but it would not crank and my wife and 3 young children had to sleep all night with no power. On 3/082014, I worked on generator in morning and got it working. Between 2 and 3 p.m.

During the recent snow storm I went online to pay on my light bill, when to my surprise I was set for disconnection. I called customer service, I was told a cut off notice had been sent, but I never received it. They also told me they called. I went through my voicemails and heard nothing. I had to take from my rent in order for my lights not to be turned off during the snow and ice storm. I finally got the notice on Feb. 14. The notice was dated Feb 6 with no postage stamp on it. I later found out I was not the only one this happened to.

New road going in next to my house. Line had to dropped Monday to remove large tree. Duke crew alerted in Greensboro instead of Charlotte. Project delayed half a day. Then today Duke Energy came to my door with orders to disconnect my service from the house. Another mix up. What is going on? Hard to reach anyone.

My bill has recently doubled even though I have flipped off all of my breakers to my house. My average bill is $142.00 per month. My last bill was $389.00. I have 4 days to go before my next billing statement. I live within my means. I have no hot water. I don't use my stove or oven. I don't use my central air or heater. I have no lights. I have only a single breaker on for my TV and computer. I unplugged the refrigerator. I have lived this way for going on 4 years now.

I having been living with my daughter since mid Oct-2013 due to being ill. It is now Feb-2014. During this time frame my electric bill has continued to go up.... The problem is all circuit breakers are off including the MAIN BREAKER..... It's amazing the meter keeps turning out kilowatts. Duke came out and said the meter is working perfectly.... which tells me the meter is fixed to charge for much more than the actual amount. I called the Fla state utility consumer affair.

On Tuesday February 25, 2014 Duke Electric removed the meter on the back of my home. After numerous phone calls and speaking with various customer service reps and someone from the corporate offices I was told we were stealing power. Bills were paid every month for the amount due but it seems either in December or January I am totally confused some one fooled with the meter. It probably was not a child but a person with knowledge of electricity. So even though I was getting and paying bills every month I was only paying what was charged the meter was not sending the correct amount used. So I am in the wrong and have to pay $767.00 to Duke to put back my meter and restore my power. I live on Social Security and my daughter and three children live in the house. How am I supposed to pay this kind of money? Where do I turn?

I have had an ongoing problem with Duke Energy. Where do I begin.. Recently moved to a different county. Called Duke to find out what the deposit would be when I moved into a rental. I asked several questions. How much was the average bill. That kind of thing. I even stated that the reason I was asking is because I need to figure that into my budget to see if I could afford this rental. I was told $325.00 was the deposit. I told them I would call back to set up it up. I had not even moved in yet. I called back a couple of days later to have turned on, paid my deposit. Moved in to house, lights were on. Did not think anything about it.

Point blank period, Duke Power has been adding more watts on to my bill and I have been trying to speak with someone. I am going to sue them, they changed my meter and my bill has been no less than 600 bucks each month... I have an 1100 sq foot home. I am heated.

First in late November, Duke Energy ran over my septic tank lines on my rental property. A claim was submitted with 2 estimates. The person I want to do the repairs (still not done due to weather) was $200.00 more. Amber ** with Sedgwick informed me too bad, you are going to take the lower estimate and pay the difference if you use the man referred to you! Six weeks ago, they did more damage. I was told by a friend whose husband works for Duke Energy, a work order has been sent in. Haven't seen or heard from anyone on the second damage. Third, I have a house with no one living in it, heating system is oil (which is broken) one light on, one stove plugged in, one refrigerator on and one small oil radiator heater with 120v- 60Hz 1500 W. Power Bill for this residence is $185.00!!!!

My light bill has tripled and all they can tell me is, it has been cold. Its ridiculous. I live in a small two bedroom apt. $500 is outrageous...

I have lived in the same apt. for four years. My bills have ranged anywhere from $86-$95 with the very highest being $109 for the coldest month. My bill for December was $197.07 with Kilowatt usage of 2015. My typical usage is 820 on avg kilowatt usage. Then for January it was $270 and the kilowatt usage was 2678 usage. I also was gone for 6 days in January during the reading that they took. How is this possible I ask? I called Duke Power and they refuse to check my meter claiming that my bill increase is due to the weather. However when I ask my neighbors who are in the same apartment theirs is maybe $110-$120. So you tell me what is going on!! I feel that there is something very fishy going on here. Is anyone else having problems? I have contacted Action Nine News to investigate. I am a single mom of two kids and cannot afford $300 power bills for a 1000 sq ft apartment. I can't imagine what it will be next month since we had snow for three days and I will have been there the whole time through the billing cycle.

Duke claimed that our usage rate doubled within a 25 day period. Customer service and "technical support" was rude and offensive. Sabastian tried to explain that in colder weather the usage goes up. Other than rude argument, they are unwilling to examine the problem. I realize that they will do nothing. Problem: The increased bill comes directly from food. I have no recourse.

To start off Duke Energy is awful! There is something sneaky going on with how they are charging their customers! For the last 2 months, our bill has went from $170 to $360! Our kilowatts has never been over 1800. They are charging us for 3300 kilowatts. How can that double in 2 months when we are not doing anything different than normal? When you call customer service, they are very rude and try blaming it on the weather or that we need energy efficient appliances! You get no real answers but lies! When you ask to speak to a manager the customer service rep changes her name when she gets back on the phone. There needs to be an investigation on what is going on. I think we will contact our local news to see if they can look into this. I see lots of other post about the same problem with in the last 2 months. We all aren't going over what we normally use! Sometime is wrong. We can't afford a $390 light bill!!!! HELP!!

My husband and I moved from a 8 room house to a 2 bedroom apt and the electric bills are ridiculous! We paid a $335 bill for Feb. brought it current and when the new bill came out it's now over $520! I am very upset with this and feel that we are being ripped off and there isn't a thing we can do about it. Something has to be done about this. My electric is almost more than my rent. I dread seeing next month's bill... This is so unfair something has to be done about this.

We've lived in the same 1300 sq. ft. home for 5 years and have never had bills as high as the last 2 months. Our bill is normally between 150-210 on the coldest of months. Our bill from mid-Dec - mid-Jan was $290 with an increase in kWh usage by literally 1000 kwh! Just got another bill today after being extra careful this past month and now they say we used 400 kwh more than last month, a total of 3100 kwh!!!!! Previously our highest ever in 5 years was 1900 kwh! Something very fishy is going on! Believe it has something to do with them digitally 'estimating' usage or so they say, they don't actually come out and read your meter. Who knows, all I know is that it's a croc! Don't know what we'll do if this continues, we can't afford it!

Called about the fact that the power bill almost tripled in one month. Customer service was very short and annoyed by my questioning of the details in the bill. Spoke to a supervisor who was worse - rude, would not answer questions that I asked, simply gave me the "textbook" answer about the weather.

I'm writing this for one of my staff, Joy ** of ** Wilmington, NC. She has been out of power for the last four days with no response from Duke but one phone call to her mobile that her power was on, which it wasn't. There was no physical damage to her or her three neighbors power lines. When she complained that service truck came to her neighborhood to do repairs up the street from her they neglected to check to see what the issue was. She was told that she would have to wait without any idea how long she would still be without of power. That's what happens when you have to deal with a monopoly. Shame on Duke/Progress.

I am a former Florida Power customer, which was bought out by Progress Energy and know Duke Energy. My husband and I live in a double wide. We recently noticed that the pole which holds the Meter owned by Duke Energy is splitting and in serious need of replacement. I called the light company to get information on who was responsible for the replacement of the pole. Like any company that one calls for information, I received many conflicting answers. Amazing enough the first representative spent twenty minutes researching the answer to my question. I was told that because the meter was attached to the pole, Duke Energy was responsible for replacing it, and that an engineer would come and assess the situation.

Duke Energy is very consistent. They read my meter every 32 days, so they can charge at the higher fuel charge and energy charge. I have called to complain about this, but all I am told is that is the standard. This company needs to be held accountable for correct meter readings. They should also have to check meters to make sure they are read correctly. No one should be charged above 30 days on a bill, especially if it puts them in the higher charges. If they can not read the meter in 30 days they should automatically charge at the lower rate, regardless of usage. It is their fault for not reading the meter every 30 days or less.

We have not lived in our home since August of 2013. Going to school, we only have our heat pump and refrigerator on that is using electricity and our thermostat is at 53 degrees. It is a newer heat pump not an old one. Last year we lived in the home with same heat pump and same refrigerator as a family of four and our KWH was way less for January than what it is this January when the home is vacant. I called and they said we had to have something wrong in the home, when I insisted on that I did not they went on to ask what type of curtains were hung in the home.

Seems Duke Energy has completely neglected the power lines. They have not cleared them as their own rules tell them to do, allowing thousands of users to be without power due to trees in this minor storm we had. Now they are saying it will be a week before they are repaired when there is not even one bit of ice or snow on the ground or lines. Pathetic, someone should sue them for their neglect....

I am shocked that when I ask specific questions, I get lies as answers! I have a Master's degree and do not like being spoken to as if I have no brain. I have complained and complained about my meter needing to be replaced. As far as I know, it has not been changed since 1994. I know there is water inside the glass. Sometimes, whole pools of water just sits there, it's not only condensation at all! I do not have a Smart meter. Yet, no one reads my meter to properly bill me. I know that they are using averages, lol, or just guessing. That is the way it seems.

Duke energy has added a security deposit to this month bill, we've had the service since March of 2012 and it's been a constant battle keeping up with this company. We deal with other utility companies however only one of our properties has Duke energy and it takes more of our time then all the others combined. Last month we contacted the Indiana commission and filed a report on Duke energy who in returned [Duke] submitted their documentation showing the opposite of what they've done to us therefore the commission found in Duke's favor.

Something has to be done. Light bill has risen dramatically the last 3 months... from $132 to $232... to $339... Now $429... Impossible... moved into the home this time last year. First bill was $165... $189 has been the highest and that was for July 2013. There is no way possible the light bill is accurate and has risen this much in 3 months. When I received the $232 bill, immediately starting being more cautious of reckless energy use... timer on TVs at night... no motion sensor lights outside. Thermostat is at constant 70 degrees, I even turn the power strip off when I leave. This is insane. They will hear from me TODAY!!

I called customer service to obtain information/advice about why my bill was unusually high for January. It took four tries to finally figure out how to access the cleverly hidden "speak to customer agent" option. Once there, I was on hold for 20 minutes. After telling the agent my concern, she said, "Let me check that out," and placed me on hold again. I waited another 20 minutes before hanging up. It burns me up to to know we all pay this company more than they deserve and then their "customer service" blows us off on the telephone. I really, really despise this company, and so does everyone else in my town.

I have Duke Energy and as the print out or display online of what charges come from... example heat, lights, water heater... I now have print outs of appliances, hot tub, things I don't even have that they are charging me for. Fraudulent charges and if blamed on a malfunction of a smart meter then just think of how many customers are being charged fraudulently. One mistake for 8 months I've researched means a lot of mistakes for the 1000's of customers who end up overpaying each month. They are going to end up getting a lot of media attention from my story. I ask you to review your detailed bill breakdown carefully. This is the beginning of everyone finding out Duke's criminal activities against the customers who keep them in business.

I have been a customer for over 20 years and have moved to a new apartment. Duke Energy says I have to pay a deposit of 250 dollars for late payments but I was never disconnected. I am retired and a senior citizen. How is it they can get away with this robbing and thievery without using the deposit to pay the late bills? What do they do with the deposit anyway? Put it in a savings account for me or what. They should so I can earn interest or something. I am paying my bill. They expect you to go 12 months with only two late payments to remain in a low default category. This is an all time low because we have to have this service, it is not like we don't.

I have paid my bill online since it became available many years ago, never had problem before Duke took over. Now, every time I go in to pay my bill, the website is down. If I call to pay by phone, they charge extra fee, no ** way. If I cannot pay on time because it is their fault, now they want a new deposit? No ** way.

$188 December bill Paid in Full on 12/26/2013 & my newest bill I just received is $240.00. I live in a 1-Bedroom Apartment & this is outrageous. It looks like Duke is Billing for Estimated Future kWh usage. Sneaky, Sneaky!!

Last Thursday, 1/23/2014, my power was shut off by Duke Energy. When I immediately called, I was told that the online payment system was not very good and that my e-bill which showed that I did not need to pay until 1/31/2014 - and that there was a pending payment in the system for that date was incorrect and I would be billed $40 for re-connection. When I asked to speak to a supervisor, the representative told me that she would not connect me with a supervisor as there was no process in place to do so, however, I would receive a call back in 1 to 2 days.

I received my bill for December and it was extremely high, nearly double last year yet the degree days were only about 7% higher. Here's the problem: We heat with wood no electric. We were out of state for 8 days which I shutdown the water heater, shutdown our well and drained house. No Christmas tree, no Christmas lights nothing left on but our refrigerator. We were without power at least two other days that you could tack onto that! So 1/3 of the month we weren't here or had no power. During one of the outages it sounded as if someone hit the side of the house from the bang and they still refuse to check the meter! Their response is OUR METERS CAN'T MAKE MISTAKES. This exact same thing happened 3-4 years ago where we had a $400.00 plus electric bills and they refused to check the meter. Luckily then we had an ice storm and a branch hit the meter and it had to be replaced. All went back to normal, now 4 years later same thing.

Duke Energy sucks. I added 12 inches of batt insulation to my attic over the pre-existing 6 inches (present since home construction in 1979). Stopped using my hot tub this summer (I'm told they add up to $10 a month to the bill). We are doing nothing different power wise from the Dec-Jan cycle last year, yet my bill says I have used 31 more kw (same number of days) this month than the same month last year. How is this possible? Duke is using the remote reading system which I feel is not accurate. Who do I complain to about this problem? I want to go back to the manual reading system, even if it is not convenient for them.

Month after month the Duke Energy bill is extravagantly high! The last 2 months bills have been in the $300s! Yes, it is winter, and yes we had a few days near zero; however, we are not running central heat at all! We have used space heaters in our rooms at night only and one in our living room only while occupied! The temperature in our home is in the 50's and when the outside temperature was 3 degrees, our inside temp was in the 40's (or below as it doesn't register below that). Needless to say, this is quite perplexing! These bills are nearly impossible to pay! When I've asked customer service, they have ensured me the readings are accurate. I do not see how this is possible when our bill is now over $350! We have even switched out all bulbs in our home to energy saving ones and we are sure to turn them off when not in use. This is highly frustrating when there is no other electrical service available or allowed in this area, thus forcing a monopoly on us!

Used to have IPL service (for 10+ yrs); moved into a Duke Energy service area Mar 2013. Moved into a smaller living space (994 sq ft now), using the exact same appliances, exact same members in the household, no changes in our daily activity. Light bill immediately TRIPLED in amount since we moved here & I've been calling Duke for the last 3 months after my bill started to exceed $300. They just read through a list of common ways to lower your bill (already were doing those) & then recommended we unplug our washer & dryer when it isn't in use. Seriously? That's awful advice; it's not even logical. So infuriated. Needless to say we are moving again & I absolutely refuse to move anywhere that is serviced by Duke Energy.

In November & December 2013, I went out of town for 3 weeks and then 2 and while gone, I turned my thermostat off. I usually keep it at 69-70 and I unplugged washer, dryer, TVs, lights. While I'm out of the state and I live by myself, so no one is home turning on/off lights, running hot water, cooking, doing laundry. Somehow, my usage was higher in November and now December, bill tripled. Both months are also higher than Dec. 2012 when I had both of my heating units working (my son lived with me then). When I called customer service 1/16/14, Donna the representative just keep insisting the reading is accurate. I used over 1000kg. Yet when I ask how can she prove that, she says it's a digital reading from up to a mile away. She proceeds to tell me or make an excuse that it was cold this winter (daily ave. 42 degrees).

I moved out of my residence on 6 December 2013. I called Duke Energy and informed them please shut my power off on 6 Dec. 2013. But due to a holiday training they couldn't until 9 or 10 Dec. 2013. So I informed them no one would be in the house, she said okay, that the technician can do it. So I waited for my final bill and it's over 1200 dollars. I called and asked why. Well because the Nov. to Dec. cycle bill was 591 dollars and I had a past due of 591 dollars from October to Nov., then all the taxes and over usage. So then then they deducted the deposit and brought it to $1229.44. So again I asked her how is it possible for it to be that much for 13 days that I was not home. How am I paying for over 1000 kWh for energy and fuel if I am not home and nothing is plugged in. I was told that's an actual reading. I asked can I contest it, I was told no. Can I refute this, I was told no. Can I speak to someone who will maybe help me understand this, she said, I am sir. I said how about a supervisor or someone higher than you. She said okay, someone will call you in 48 hours. What the heck, seriously if no one is home for 13 days how can it be the same amount as a 29 day rotation cycle.

In December 2013, I went out of town for 2 weeks and while gone, I lowered my thermostat to 65 degrees. I usually keep it at 70-75 and I unplugged washer, dryer, tv's, lights. Keep in mind, while I'm gone, there's no one there turning on/off lights, running hot water, cooking, doing laundry, running a blow dryer/vacuum. Yet somehow, my usage was higher in December than in November and also higher than Dec 2012 when I DIDN'T UNPLUG ANYTHING OR LEAVE FOR 2 WKS. When I called customer service, she just keeps insisting the reading is accurate. Yet when I ask how can she prove that, she says it's a digital reading from up to a mile away. WHAT?! Then she goes onto make up the excuse that it was cold this winter. IT WAS COLD LAST WEEK, NOT IN DECEMBER. While I was out of town, the temperatures were as high as 71 degrees where I live! I'm disgusted and want to know what I can do to fight this ridiculousness!

Omg, this is crazy. I was with OUC over in Orlando, Florida. Never had a problem with my bill. Great comp. No I'm using Duke. Wow, been her 3 months now. Here it is Jan just getting my 1st bill with all the info on it. Now the bill before that was 260 dollars and it said I used 1000 kw and went over 900 charging me 40 ga fuel. That was for the month of Nov to Dec. Now this bill is for 12/2013-01-2014 for 622 with me using 4000kw of power charging me energy fee of 76 for the 1st 1000 then 270 for the 3140 above the 1000 fuel charge. 40 for the 1st 1000 and 158 for 159 giving me a fee of 622 dollars. Wow, me and my kids are gone all day till 9:00 at night. There's no way in the hell we used 4000 kw of power. I'm a call my local news if this happens again... sad, and the BBBs.