Duke Energy Reviews

We all know how these crooks are charging us for plants never built or damaged by their own incompetence. But with all the money they steal from us, they can't even maintain a working phone system. After determining that I never received a bill from Duke, I tried to take care of the payment over the phone. The "automated" system wouldn't recognize my phone number and soc sec number (lived here for 20 years). After verifying my id, I was contacted with the "automated" bill payment system. That system couldn't verify my id using my phone number and zip code. Then I finally talked to a "human" who told me that my account number was invalid; She blamed it on a bad phone connection. I wasted over 1 1/2 hours just to pay a bill.

I hate Duke Power! This is by far the worst company I have ever dealt with before and I mean ever! They are so greedy and hurtful to us customers and our environment!!! Someone really needs to check them up for all this mess they cause here in Charlotte and where ever they may be in business at!

Did you know that Duke Energy can shut your power off without your permission. All someone has to do is call in and say they are moving in to your address and boom, before you even realize it you get a refund check in the mail of the difference of your balance owed. And all the power company can say is, "I'm sorry, this happens all the time". Some lady skipped out on her rent and called and put her power in her name at our apartment and then canceled it. If they saw that there was an active account and has been for over a year, wouldn't that raise a flag on someone else with a different name calling to get power. Someone please let me know if this has happened to you.

I own a house that I rent out in Feb 2015. My renters move out and had the power turned off. A couple weeks later I noticed the power back on and didn't pay much attention to it. In May I wanted the house listed for sale and needed the power turned back on and called Duke and was told that I needed to pay them $340 to have the service turn back on. I asked them why and was informed the power was turned on by someone. They investigated it and turned it off. Well after 4 phone calls to these folks they finally agreed they didn't have any proof that I had turned it on and then if I would pay for the $60 dollars of power used and a deposit they would turn it back on. They also wouldn't take a bank check for this action. It had to be paid in cash or money order. The total came to $176 and I paid this amount.

My husband and I live in a small 1200 foot home - all electric but mainly heated with wood. Every winter our bill skyrockets. The winter of 2013, I actually called and asked for someone to come out and figure out what we're doing to have such outrageous bills. The woman I talked to said "It's nothing you're doing - unfortunately our rates go up every winter."

Well I got behind on my electric bill and rent and called to make payment arrangements and did so. I have followed their arrangements and made the ridiculous payments. And then this month, I just needed 2 days to make the payment and Duke said "no, we cannot change the arrangements." Really 2 days is all I asked for after doing what they asked. Duke is a money-sucking company. Then when I asked what I could do, I was told they could give me the name of some energy assistance program. I said so, you think they are going to help me pay my bill by tomorrow at 5:00 p.m.? And I got "no, I don't thinks so". What the hell good is that. It is as bad as people having trouble with their bank. They make a mistake and because of that they are charged more money. Does that make sense? Not enough to pay a bill so let's charge some more..... Explain this ridiculousness. I would so love to be off the grid.

I had to create an account just to come in and leave a complaint. I don't normally do this, but with the previous service we've had with Duke Energy, I'm quite disappointed. Duke knew that they're the only electricity service in this area and it is not like they could lose a customer to another company. It was the night of the deadline for the payment due (I suppose this part is on us) and guess what happened? Their website was down and it was not possible for us to pay. The next day we called them, explained that their website was down and they would not allow us to pay the deadline's fee, but rather the full price. Customer service? That was hardly a customer service but rather a power trip of their own. Life happens, be accountable for your part and we will be on our part.

Everybody really needs to look their electric bill over. I was without power for the whole month of February. I got an electric bill for $121. I call Duke and they said that the bill was estimated because I still had an account. I'm beginning to believe they do not read the meters anymore. They just want to estimate it so they can raise it up every month.

Can't tell you if there is a technician in your area, no dispatchers, turn around time to get electricity turned on even if you paid 15 minutes after turned off is until 9 p.m.. If paid after 5pm when people get out of work you may not have electricity until next day! You start to get OUTSTANDING bills with charges referred to as deposits if you go over what last residents highest bill was!!! So be careful if you have a bigger family that rented or owned house previously! My water company AND PROGRESS ENERGY WAS WAY MORE CONCERNED, WORKED WITH ME AND OFFERED WAY BETTER SERVICE! I hate Duke Energy! And everyone I know that deals with Duke Energy feels the same! By the way I only put one star because you HAVE to.

I purchased a new home and my bill was never more than $100 with 4 people in the home not in winter or summer, around November 2014 I noticed a spike in my bill to roughly $200+ - at that point only I was residing at my home. I contacted Duke Energy and was advised I may have changed something. I said no. They offered to charge me for someone to come out. I left town for 2 months and my bill remained $228 and they asked what did I do different. I advised I hadn't been home since Feb and no one was at my home, she sent someone out weeks later. He said meter was fine, but he changed it strangely, crazy thing is once I returned home my bill went down to $78-89 monthly. I think they have scammed me saying I used more power even while my home was empty with nothing on. Someone needs to help us combat Duke Energy, they do this because they know we have to have them. My home is new and there is no way this was possible.

My bill went from 161.00 in April to 358.00 in May. Now my bill is 598.00 for May due in June. These people are stealing from us. I'm a single father with 5 kids and my kids are going to go hungry because of Duke energy. What the Heck can I do! I'm completely flabbergasted!!! There is something completely crooked about what they charge. I'm Drowning because of Duke!

We have been a customer at this location for 24 years. Our power was shut off yesterday with no warning. We have no emails, mail or door notices stating there was a billing problem. The disconnect employee was very rude. Our shop lost 8 hours of revenue. I would like to congratulate your company and your disconnect employee for your professionalism. We have counted up in the last 24 years and have paid you (not late) over $300,000.00. If I ran my business like you run yours we would not be here.

I had an identity theft issue with Duke that has now extended several years. They will not remove the issue. They want me to do a fraud packet that is extensive. In the mean time they are causing me to have higher rates on everything because they are destroying my credit.

We moved and was told that you cannot move unless everything is paid up.. The bill sent stated 0 dollars owed. Only to get a bill that stated such and such precious amount owed.. So when we moved I thought "ok a clean slate".. We got a bill for $300 from the previous address. Was first told that the amount rolled over from the previous months although I stated numerous times that you CAN NOT TRANSFER LIGHTS IF YOU OWE MONEY! I called back and then was told "well that was the bill from Nov to Dec that you paid in Feb., and Jan to Feb hadn't come out yet".

I am make minimum wage here in Charlotte. Through divorce and a difficult employment market, I find myself working full-time and making barely $15/hr. I am a 57-year-old woman trying to make it on my own. In March of 2015, I couldn't make my rent and electrical bill on-time. My grown sons paid Duke Energy my past due bill plus reconnection fees (energy=$200 and reconnect-related fees=$200). I am on a limited budget. This month my rent is late; contacted Duke to find out what I owed to discover I am faced with a disconnect threat if I don't pay $200 in energy PLUS $300 to be place in an "interest bearing account." If I don't pay the full over $500 then I am faced with the same from March.

My bill was past due in the amount of $220. I asked for an extension based on the fact that I just made a payment one week ago of the approximate same amount. The rep refused the extension. I asked for a supervisor and explained that I am oxygen dependent. She refused to put me through to a supervisor and would not acknowledge my medical need. I only needed a 5 day extension and she refused me any options whatsoever.

I moved to mount airy last summer and had pay 400 dollar deposit. Not surprised. First month would be all of April. $350.00. Heat pump AC. WE use low wattage LED AND CFL lighting. Only cool couple of rooms. ZERO outside lights. Place looks like last house on the left. One Led TV. Conduction stove. Front loader wash and dry. Point is all low energy consumption appliances and electronics. May= $450.00. June= $600.00. July= $750.00???!!! I won't bore you with details but by winter and living like a caveman in the dark fridge on lowest setting. Wood stove in basement and propane logs upstairs. I did not use space heaters or the HVAC IN ANTICIPATION OF THE INCREASING BILL (breathe).

I simply miss progress energy. They need to do something about this duke company. Their customer service representatives are so nasty and so rude. It's unbelievable. I just can't with them anymore. Why is my bill went from less than $100 every month to $150-$170 a month. I need a place where I can report them. Because they don't have a representative that give you an answer that make sense. Duke energy the community is not happy with your service... Y'all need to do better.

Duke progress energy set my electricity up to apartment A when I lived in apartment B. They told me it could be midnight when they got it fixed so imagine how pissed off I was when I figured this out after going grocery shopping and picking up my 1 year old, my house was hot and all my groceries are going bad because these people are incompetent. They couldn't even send someone out immediately to fix something they messed up. I hate them and their terrible service. If you have a choice between them and someone else choose the other option.

This company has been scamming people for TOO long! Why won't anyone stand up to them?! Our bills have jumped up tremendously, and for NO apparent reason. There needs to be something done now! We have to move because of this scam of a company, ANYONE interested in filing a lawsuit please contact me and my wife here. This is intolerable.

This winter 2104-2015 my bills have been way too high. I call - they say they cannot explain why. They sent someone out to check my meter operation and of course it is fine. But with the severe winter we had in Ohio in 2013-2014 - compared to this winter there is no way my bill should be as much last winter but they have no idea why. I think that they are ripping the consumer off just like the gas companies. I feel that PUCO should not ever allow another increase and I hope that Duke loses their butt when we catch them taking advantage of people.

After having successfully posted a payment to their website I had considered this bill paid. 2 weeks later they cut the power citing failure to pay the aforementioned bill. Turns out they have no record of having received my payment. After speaking to customer service they slapped me with a $490.00 deposit fee based on this disconnect. I had managed to set up the account deposit free based on my good credit history. They neither cared to properly review the history or correct what I think is clearly a defective website.

Hello. I am a customer of Duke Energy for several years now. On April 14, 2015 I had a bill in the amount of $235.00 and change due. I called on April 13, 2015 to set up a payment arrangement or see what my options were in reference to payments and payment arrangements. I set up a payment arrangement with the automated system. I was never given the option to speak to a representative in reference to this arrangement prior to being sent to the automated system. I set up the arrangement to pay $235 (and change) to be received by April 20, 2015 by 5 pm to avoid an April 21, 2015 disconnection and the remaining balance due May 11, 2015.

Duke power is horrible people. I had a bill on me for 300.00 dollars. They told me I could pay the bill when I got paid-- that was a week before I got paid... So I thought "great, they are giving me a week to pay my bill." But no, they come to my home the next day to cut my power off. I was very pissed... I called duke power that day. They told me the lady was new and... she didn't post to set it up for that so now I still have no power because I can't pay 1500 dollars before getting my power turn on... Because my mom is living with me I used her debit card to pay a bill awhile back.

I am a single parent with 2 kids. I been with Duke Energy since 2012. Ok it is the year 2015 and they told me I owe them 308.00 from 2013... How can you turn my lights off for your mistakes in 2013. It's 2015.

I have been a Progress Energy Customer for six years. After Duke Energy took over my electric bill has tripled since last year. I have called and complained and they said the cold weather. I used kerosene heat. That's impossible!! My bill from last year went from $190-210 to $500. They sent me an energy package and it's still going up. It's as of today (4-14-15) $1110.00. Seriously, need to know what's going on with them. Any suggestions?

I been a Duke Energy customer nearly four years. Duke turned my lights off while my kids were home alone, and I didn't have a past due bill. I called and received the same response from an agent & sup "you do not have to have a past due bill for us to disconnect". I get paid tomorrow and I explained I was making a payment then can they please turn them back on? The response was "sorry we cannot." If I wasn't FORCED to use Duke for power I will NEVER EVER use them again. The customer service provided was unsatisfactory. I had to rush home, overdraft my account to pay a bill which I could have easily paid on the 15th. I'm a very disappointed customer and if I move I will be sure not to move in any area where Duke is the service provider.

Just like many of you, my electric bills jumped up by around $200.00. They are going to push people to go solar. Has anyone had any luck with getting their bill reduced?

If I had another option, I'd go with it, but Duke is the only power company I can use. When 4 adults, a 7 yo, 3 dogs & a cat lived with me, my bill went up, of course; however, it seemed to jumped much higher than expected. Over twice the normal $. Three months after everyone moved out, including the animals, I was still getting a huge bill. When I called, I was told it's because I must be running the heater all the time since it had been so cold. NOT TRUE! Living alone, I do not leave lights on, keep the thermostat at 68, have no large appliances that would draw enormous amounts of energy, etc. The next bill I received was half of what the past six bills were. If I hadn't called, I would still have been fleeced by Duke Power! Shame on them! I am disabled and a senior.

I sold my house at the end of Nov 2014. I contacted Duke Energy to make them aware and also provided my new address and new phone number for them to send any future correspondence, including my final bill, to. I received nothing from them. I was shocked and horrified when I received a notice from a collections agency stating that Duke had reported me to collections for a balance of $108!!! I immediately called Duke and paid the bill and asked WHEN did they notify me that I owed that balance for my final bill. Both the rep and her supervisor very rudely told me that they sent me 3 bills to my address and due to my failure to pay, their policy is to send to collections after 3 attempts to collect. Both people told me they sent me a bill to my new address (even read the address to me) 3 times!!!

I've been a customer of Progress-Energy bought by Duke Energy for over 10 years. I recently changed my bank accounts and I went on to pay the bill. I accidentally paid with the closed account not thinking twice about it. I received a letter in the mail that they received a bad payment and I will be charged a $450 deposit, even though I already paid a deposit when I first started service with them. This was a honest mistake and now they want to charge me a outrageous amount for one honest mistake.

I paid my bill as usual or so I thought. I came home to no power. They cut me off for non payment b/c according to them "something on my bank account changed". This is a lie. I have had the same bank account for 20 years. I immediately paid and got that straight. Well on this months bill I now have a deposit charge of 150.00 b/c I am a risk. Wth?!! I have very good credit and have never had to pay a deposit when getting services turned on. They have now blemished my standing, so if I decide to move I will now have to pay a stupid deposit! You would think since I have always paid on time that they would have called me concerning payment. Nope, if they would have done that then they wouldn't have pretty much stolen 150.00 from me! Rip off!

Duke is charging us a nuclear power plant fee, & guess what.. It's not even built yet. Turn your thermostat down during the day. Best temp is 76*. Try & do laundry, run dishwasher, etc after 9 pm or before 1 pm. Peak hours are 1 pm - 9 pm & they take full advantage! I wish a competitor would come along & Duke would have to be competitive in their pricing. They are a monopoly.

I had been a previous progress energy customer for nearly 8 years. I sold my home, bought a new one and was required by Duke to put down a deposit. I did such, in December 2014, I shut down my service and moved to TX for a job relo. Pup on terminating my service, I was told I would receive my Deposit once the final bill was read. It was and I gave them my forwarding address. I called at the end of January to find out the status of my refund, I was told it was soon being mailed. Called again in late February 5 times, still had no idea what was going on. Called again in March and was told check was mailed on February 19th.

I miss Progress Energy. I have had the worst experience with Duke. I have simply been trying to get the power turned on for over a week. The incompetent field worker can't figure out how to open a simple gate. They have attempted to come out twice now and left saying the gate was locked. It was not locked. I tried to be there when they came but they have no way of contacting the field and can't even give you a window. They are seriously worse than the cable company. Apparently Duke can’t afford to give the field workers phones so no one was able to call me or troubleshoot the issue. Instead I am notified by the office that they can try again the following day. They weren't working Friday (Good Friday) and they don't work weekends which is insane that they can have people without power all weekend long.

Last month I did not receive my bill electronically as I normally do. Therefore I didn't know how much I owed. I get my electronic bill two days ago showing a 197.00 overdue amount. I think to myself, "No problem I'll pay it." As I am sitting here today they come like thieves in the night and shut my electric off. No knock on the door, no phone call, nothing. So I'm thinking as my power goes off that there must be an outage. So I call them. My electric was turned off due to non-payment. Really?

Duke energy doesn't even deserve one star. They will rob you blind. Charge you for usage you really didn't even use! Scammers!

Our house is very small - maybe 1,500 sqft, and our bill has always been in the $150 range. Suddenly our bill went up to $337. We called and were told that nothing is wrong, nobody could come check, and that it was most likely our fault by acing lights on. We cut lights off, turned the heat down, need to get new light bulbs and the new HE appliances, etc. We did all of that and Now our bill has jumped to over $600!

My service was disconnected abruptly. The cause was an error on their part. I had to spend extra money for a room for my family to spend the night. I would like some kind of reimbursement.

I have been with Duke Energy, previously Progress Energy, for over 24 years. Last month for the first time in 24 years my check bounced. I understand that there is a consequence but $490! That is a ridiculously high amount. There is not even a one-time courtesy for being a loyal, longtime customer. They are ripping every one off by doing this. When they changed the meters about a year or so ago, my bill has gone up about an extra $100 per month since. I can't understand how this company is allowed to do this. I believe something should be done about this.

I got a bill from Duke telling me I didn't pay my last bill but the amount was subtracted from my checking account. Of course, since Duke doesn't do customer service, there is no phone number you can call to question such and if you email them they tell you to look online. I would love to see the US Government demolish this company and get rid of all monopolies in this country. It's criminal and the Florida Public Service Commission gives them as rubber stamp on anything they want. I went to Tallahassee to attend a hearing and it was a joke... Everyone in Florida should be forced to see how corrupt they are!

For the past 4 months our electric bill has been over $250. Now this month I get a $317 bill.. Where are these charges even coming from? We don't get home til about 7-8 at night, haven't ran the a.c, all lights stay turned off unless we are in that room. I'm having these high bills investigated.. I want Progress Energy back! My bill never exceeded $60.

Duke Energy is about as crooked as a business can be. This past winter, my electric bill has been exceedingly high and I have no idea why. Duke Energy came to my home and did some testing to ensure my home was energy efficient. That was about 7 months ago. Here is it March of 2015. In the winter time, I keep my thermostat about 62 to prevent high bills. For the past several weeks, I have had my furnace completely turned off due to the spring-like warmer temps. Today I got my bill. It was the highest I have ever seen in the 15 years I have been living here. Duke Energy has their customers by the throat. They charge what they want to charge and they seldom read the meters to get a true and accurate reading.

I have been living in my apt for 3 yrs now, and my bill in the winters have always ranged between 75 and about 120 the highest...summer are much lower... Now that they have installed these "new meters" my bill is ranging like 125 or greater!!! Help.

No one at Duke can explain the reason my electricity consumption went up 150-200 dollars a month!! I have not done anything differently than I have been doing. They say their meter checks out fine and the energy audit was useless! SOMEONE from our government needs to check them out! The Dept of Consumer Affairs needs to find out why so many people are having this complaint!

I called Duke Energy to have the power turned on in my mobile home, whom I live with my child and my wife. I was charged $43 for two days of service. I was not required to read a contract or sign on a dotted line. They did not indicate that I would be charged 10 percent extra on my usage for every degree my thermostat was above 70 for heat, or below 78 for a/c. At the end of the month, my bill was $470 for that month. There's no complaints department and no one to talk to concerning this policy. I'm sure I'm not the only new account with this problem. Then they stick you on a payment plan and expect you to pay, or be without electricity.

I called Duke Energy customer service on 3/10/15. Got a female representative. She said I owed money. I said, "I know, I got a letter. Please review with me my payments, but hold one minute while I walk to my computer." She hung up within 3 seconds of that request. This is NOT good customer service. I called back, and spoke to a respectful representative, and we got the issue straightened out. I always pay my bills on time. She acted like I was bothering her, and that I had no right to ask her to wait a few seconds.

After I moved into a small cottage I received my first bill. They charged me .29 cents + .06 cents tax. It clearly shows as a electrical usage charge. It was for one day. During that day the breakers were off, nothing was on or could have been on. The bill shows total KWH 0. I called about this nuisance charge and was told that was the tax for the $28 hook up of the electric. I hung up.

My bill for January 2015 was $215 w/ three adults living here. Two adults moved out last week of Jan. Lived alone all of Feb. My bill for Feb. $216. My bill went up with 2 less adults living in my home. How is that possible?

In January 2015 I called to have power turned on in two commercial buildings I am renting. They indicated that we’re two meters on one of the buildings, and I said we wanted service for both, which they started, and we had electricity in the whole building. Last week (late Feb. 2015), someone from Duke came out and disconnected one of the meters; when I called into customer service, the person I talked to had no record of someone coming out to disconnect it, but he did see that the meter was not assigned to our account.

My electric service was disconnected because i was late on my bill. I called and spoke to a representative and specifically asked what fees or additions would be on my next bill due to this so i could be prepared for my next bill, and was told there would only be a 25 dollar reconnect fee, there was a 136 dollar deposit added. I would understand this if i had been told. Maybe better training of your employees would have prevented me being lied to. I now understand why this company only have a 1 star rating and terrible reviews.

We just purchased a home and had to arrange for service. You feel like you are a prisoner talking on the prison phone system when ordering service as you don't ever see anyone (you are in a lobby of a building). There was not an opportunity at the time to pay the required deposit. So within less than 7 days we get a bill and a computerized phone call that threatens disconnection unless we pay our deposit. What kind of customer service is this? There is no customer service with this company. They obviously need some competition to humble them.

What happened? Progress Energy always took care of us..willing to work with people even if you didn't have a lot of money... Duke Energy is always looking for a way to put you in the dark...just had an ice storm and power was out for a day and a half...ok no problem...now a light shower and I'm in the dark again....my bill in the winter was around $200 with Progress...just paid $360 last week with Duke.

My father who is 82 years old and lives by himself, was in the hospital for 3 months and kept getting 500.00 - 600.00 electric bills. When I called Duke, they said to have the appliances checked, we had some work done on the hot water heater and he still got a 599.00 bill. We had everything else checked out and had to pay more money for companies to come out and find that there is nothing wrong with his appliances!!! I live in a 4 bedroom house, have 3 people living in my home, and have never had a bill more than 200.00. Every time we call them, they have a million excuses for this tyranny and extortion of old people who get confused about their bills and suck their social security checks. We need to get together and file a class action suite against them!

Duke Energy technician came in my yard left open the gate allowing my animals to escape. There is no electrical boxes or utilities in my fenced in area. I must have came home while he was in my backyard. I unlocked my door and allow my animals to come out and potty. As my back was turned he ducked by the windows and ran out the gate, leaving the gate open. I pride myself on keeping my two pit bulls and pot belly pig safe in their 6 foot fenced in area, clearly marked beware of dogs.

After a 495 deposit, it comes that I have 200 deposit left on the account. I called Duke Energy and because they feel like it credited the money into my account which I didn't consent. I always paid my bills on time and this company has no mercy for its consumers! It's so difficult to get a real live person other than that recording message that want to do everything and when you get one, they have attitudes, commenting things like "that's not my problem"!! I told one of the rep to transfer me to a manager on duty and she refused!!!!!! I'm incredibly angry at this company and if it wasn't because we have to have their service, I wouldn't choose this company at all!!!! They're just a mess - they need new employees that care about people.

Our normal power bill is about $170, at max. $200. Our Jan. bill is just over $350. In the 15 years of my wife living in this house she has never seen a bill this high. January was a mild month in our area and we had at least 2 days we turned our HVAC off all day and night. We have not had any changes in our house. Contacted customer services and just like other reviews they don't know why bill is high and don't care. We do know that one evening in Jan. a gentlemen came to the door and said he was there to change out our meter and that we would lose power for 3 to 5 seconds. Ours had apparently stopped reporting? So we questioned customer services on this and asked if this could have anything to do with our bill. Response, "don't know!" How would a Duke Power Customer Service Rep. or employee feel if their power bill jumps $150 a month for no reason?

As with any Duke Energy customer I am definitely not one by choice. Trust me it is 100% monopoly! My power bill keeps increasing monthly. From $145 to $310?!!! Now I'm sitting here with my daughter, who is 9 months pregnant without power. Due to the ice storm our power went out around 8 last night. It is 1:15 pm today and still no power. The roads are pretty clear due to the rain. Drove past the Waffle House in town, not surprised to see five Duke Energy trucks having breakfast this morning. So, while most of everyone other than some businesses in town being without power, it's good to know Duke's crews are filling their bellies up!

Moved into a place. Required a $150.00 down payment despite having impeccable utility records. Would not bill me, so ended up staying three days without electric. Was told if it was paid by midnight February Thirteenth, my power would be on on Valentine's Day. Called on Valentine's Day at one o'clock. They told me they still intended to come out that day and it could be anytime up until nine o'clock. By the time eight rolled around, no one had turned it on, there was a severe weather alert going. I stayed on hold for over an hour, since I had no electric, and no way to see what the times were for their office. Apparently, they closed an hour earlier. Aren't open on Sunday, when there was a severe weather alert all day.

I have installed the newly so called energy saver meter with Progress energy. Now, all of a sudden I'm not saving as much as I should be on my electric bill and budget billing is a complete rip-off process as well. So now I'm closely managing my electric bills and I've seen no decrease in my bill only an increase. I think Duke Energy needs a real review of how their coming up with these outrageous usage increments and the way their calculating the average usage. I don't trust this company because anytime I call to inquire about my bill they always feed me the usage breakdown and what was compared to last year’s usage.

Duke Energy is the worst professional entity I have ever interacted with, hands down. If you get electricity from them, THEY WILL ROB YOU BLIND. When I moved into my small apartment, it was summer time. The middle of August. So naturally I ran the AC all day. I payed $100 a month for that. Then the winter hit, and because my apartment was crappy and had almost no insulation, I kept the heater on at 80 degrees all day, every day, whether I was home or not. That's because in my lease, my landlord was responsible for gas, and I'd only ever known gas furnaces for my whole life, so I assumed I wasn't paying for it. Then I got a bill for $240, and learned that I WAS paying for the heat. So I turned down the heat.

I was renting a trailer to my daughter. She had a baby and the man skipped out and she was left with no income. With no job she got behind on rent and the power bill. She moved out and moved in with family to get back on her feet. Me, the landlord, now wants the power turned back on so that the pipes don't freeze and I can clean the place up and re-rent the trailer. Duke will not turn the power back in my name because she is my daughter. They said I can pay the bill or she can pay the bill. I am not paying the bill -- it is not mine and my daughter can't pay the bill because she has no job. Her main concern is to provide for the baby. Since she doesn't live in trailer anymore she doesn't need the power there but I do. They will not turn the power on and may never turn it on. I guess the place will rot.

When my mother died in May of 2012 I had been paying her power bills from my account for at least two years and could prove it. They apparently watch the death certificate filings and barely a week after her death, they were sending me a disconnect notice and demanding a 300.00 deposit from me to have the account put in my name. The letter went out a week after her death but reached me still another week later giving me only three days to come up with what is a large sum of money for me (Why does a letter take seven days to get to me?). I asked whether they'd waive the deposit since I could prove I was paying the bill, since that courtesy was given to my aunt and uncle a few years before was told they don't do that and all I did was improve my mother's credit history.

I have had electric service in my name for 18 + years. My power has never been turned off, I have paid my bill in the same manner all these years, and have made partial payments, but the bill has always been paid current by the due dates. And now February 2015 my bill has a deposit required amount! Progress Energy never penalized me, charges a small late fee and that was it.

At 10:15 on February 1 the power went out. I reported the problem with Duke and also signed up for text alerts. I received a text saying the power would be restored at 12:30. A few minutes before 12:30 I received a text saying it would now be 2:30 and the outage was for routine maintenance. At 2:00 I received a text saying that is had been pushed back again to 5:00. I find this inexcusable and unnecessary.

I have never dealt with a company such as Duke Energy. I pay my bill every month in full. My due date is the 13th of the month but because of the way I am paid, I always pay at the end of the month. They send a late notice every month which I disregard because I know I will be paying the bill in full shortly. Well they disconnected my services this month.

Duke Energy is a rip off. I know they are a company but they don't care about their customers. I've never had Duke before. All I can say is I can't wait to move if I can ever afford it. I hate Duke. My house is a two bedroom duplex. Small. It's fairly new. Nothing broken down. Neighbors and I talked and figured I would videotape out my back window since I'm always home because many times I watched and waited and they never came to read meters.

My meter was read on Dec 31, 2014. My next read has been extended to Feb 3, 2015 which is 34 days. Apparently, Duke is adding three extra days to my billing cycle which could put me in a OVER USAGE BRACKET which they could calculate at a HIGHER RATE.

We suddenly faced power cut at 8:45 AM in the morning and when we called they said it was done by mistake and for whole day we had to stay without power. I am highly disappointed by the Duke Energy.

My bill was 189 to 190 dollars a month. My bill went to over $300. Got another bill it was over $400. I called about it but they couldn't explain why it was so high. Told me to check my appliances. I did which was fine and they still don't know and yet I have to pay my bill. Progress Energy was never like this and I'm praying God will fix this because what man can't do God surely can.

My 92 year old father died recently. My mother, 91, contacted Duke Energy to have my father's name removed from the account. She was charged $150.00 to have his name removed after having a Duke Power (Duke Energy) account for seventy-one years. This infuriates me because the removal of the name likely can be done within seconds with little physical effort. If DUKE had charged her ten dollars, which in my opinion, would still have been too much and unnecessary. However, a ten dollar fee would have been more acceptable and more compassionate. A hundred fifty dollar fee, as they say, is highway robbery. SHAME on DUKE ENERGY.

We were a customer of Duke Energy for 15 years prior to moving to a county that Duke Energy does not service. The cost always seemed high, especially compared to the company that we're using now, but, since there were no other options, we stayed with Duke Energy. In December 2014, after selling our previous house, I called Duke Energy and had the power removed out of our name. At that time (December 8th), I was told to hold off on paying the bill that I had just received since it had a due date of 12/22, as a revised bill would be sent which would include charges for 31 days in November (which was my current bill) and 8 days in December, which would be marked as 'Final' and I should just pay that one.

If one must accept the terms and conditions of any given service, shouldn't those terms and conditions be made readily available? If you attempt to enroll in Duke Energy's e-bill service, then the answer is no. If you go to their website e-bill enrollment page and click on terms and conditions the page reloads. (No, pop-up blocker is not turned on.) I spent 41 minutes on the phone. First I spoke to Nioaka, and then later to her supervisor, Patricia. Neither had access to the terms and conditions for Duke Energy's e-bill service. Neither were able to supply me with a web address wherein I could view the terms and conditions. Neither were they able to send me a written copy. Their solution - use another web browser.

Ridiculous $40 reconnect fee and absurd $460 as deposit. I've just call them and the customer service is horrible, no one helps and they are far from being polite. Worst company ever, no wonder that they have only 1 star here. If it was free competition like every other market, they would not be able to exist. Meanwhile they are collecting our money to send to the lobbyist.

I paid $250. The agent put in a work order, no one came to turn my service. Next day, I called. They don't know why my services aren't on so they send another order. Still no lights. Now I paid all this money and my lights are still not on. They claim there is no guarantee that my lights will be on. I'm furious. I have two small children. We are in the dark. It's cold.

I moved into a double wide in a mobile home park in April 2014. The home was run down so we spent around 20,000 to remodel the entire home. New insulation and insulated siding. New furnace and all energy efficient appliances. Basically, this home is energy efficient in every which way! In the summer I ran the window A/C unit 24/7 on 68 degrees. Never had an electric bill over 130.00 even with people running in and out as well as using power tools for the remodeling work. The first month of winter I set the furnace on 68 degrees. December's bill was 145.00 which I expected since it is winter and the furnace was running. I get the bill for January for 423.00!

I have had very little gas usage. I don't have the gas stove hooked up. I don't have the gas heat up but to only 62 at night, 64 during the day. I freeze all the time. I have Lupus. I can't take this cold. I use electric blankets and getting ready to go get me an oil heater. I know my mobile home is old, the insulation is not that good but this is not possible to have a bill so high when you are not using it. I am going to call and complain tomorrow. I paid deposit twice already also and they only show one... I am going to go off on somebody. I have door shut, towels at the bottom, those rooms are cold. I have all vents cut off but my bedroom ones and the kitchen. My bill was 88 a month... While that doesn't seem high to probably anyone else, it is high to me because I had gas in the past and my bill was never this much with double the living space. It is just wrong.

Just received a letter from Duke Energy - Retail that my 2015 electric rate will jump by 25% (from $.0585/kwh to $.073/kwh). No explanation why. They did offer me an alternate rate of $.0649/kwh firm to May 2017 with a $150 cancellation fee if I quit before then. I chose this option which was a 10% increase.

Why are you guys always raising your rates??? I can't even afford to live in NC anymore. This is ridiculous. Every 6 months, raising rates, raising rates, raising rates. Stop that **. That's robbery. I can't stand y'all. If I could switch to some other company, I would go solar or something SMFH. My electric bill went from $150 a month to $305. That's ridiculous.

Duke energy has been charging me twice as much as I've been paying the last 2 years. I'm not using more energy than I have in the past yet I'm being charged double. I live in a one bedroom apartment in the first floor that's all shade and by the lake. I have a my AC set the same in the summer as I do in the winter yet I'm being charged half in the winter than in the summer. How does that make sense?? They're literally stealing my money! How does a one bedroom 700 square foot apartment use up $115 worth of power in the summer?? That's complete **! Something needs to be done! Duke energy sucks!!!

When I moved to residence I had to pay a deposit to get my lights turned on which I understand. I have lived here two years now and have never had my electricity disconnected. Today I received my electricity bill and they have charged a $450 deposit!!!! This puts my bill close to $1000. We have a family of six and don't receive assistance of any kind. We don't have that kind of money. We live paycheck to paycheck. It's hard enough to have enough money after paying bills to buy groceries! And now the crooks at Duke Energy are asking for another deposit?! I don't understand how they can do this if my lights have never been turned off!!!! This company needs to be looked into. This is robbery and there is nothing we can do about it because we have to have electricity.

The opposing attorney ask to assist me in getting power. In exchange, I was to sign him a deed. He took my deed, turned my small tract into heir land, an added 400 heirs. So that Duke couldn't help me, and so duke did reject my application for power. I need to ask Duke Attorneys, if it's legal for that attorney, who wasn't my lawyer to do that. How can I get power now, I am still off grid.

Although Duke Energy is overpriced comparing to FPL (in Miami), they didn't accept our electronic payment (without an explanation) even though we were ensured by a phone representative that everything was ok. Consequently, they changed us an extra $30 fee. We are now forced to pay the bills inconveniently in money offices which don't accept any cards and charge $1.50 more per bill. We are highly unsatisfied and we didn't receive a reasonable answer when we emailed the above to them.

My parents and I lived same house over 25 years. Immediately when Progress Energy changed to Duke... our bill been going up more $150 - Now to $300. We've been on Budget Billing Program. Which I've finally noticed its total Scam. In the summer it "helps you save" by lowering/balancing/budgeting your bill. But comes Winter, and the bill is higher (Which they won't tell you) so what you end up "saving" in the summer, you'll end up paying back in the winter and triple, at times. BYE BYE "budget billing"... Plus, beside the budget billing, our bill has gotten higher and higher. I RECOMMEND GETTING OUT of the Budget Billing, and simply try to stabilize and learn how fluctuate your power on your own. In the meantime, send complaints by the dozen to Florida’s Government and Public Services Commissioners. Florida is one sad state to live in with all the corruption going on. Unfortunately for many of us, we can't afford to move.

I moved from one address to another. I always paid my bill - it was never double. I was in between places and stayed with a friend for 2 weeks. Note - I'm in my new place. My first bill was $60. My second bill is $322. My bill was never more than 125 at my old place. They're saying this is a past due amount from the old place and that's after keeping my $146 deposit. This is not possible. I have called and they keep saying I had a bulk outed of 200 dollars when I left. I always paid my bill every month. This is crazy. Note in sick paying this crazy bill. The customer service people are so unfriendly and could care less. I know this is not accurate. CRAZY.

Duke energy seems to have a policy of screwing over the consumers. They are a monopoly who can get away with murder if they wanted to and they know. TO HELL WITH YOU DUKE ENERGY!!!

Duke Energy destroyed my credit over a $29.00 bill. Paid my bill in full before relocating from OH to AZ. Had no forwarding address for more than 60 days as I was residing in a hotel for a month then out of the country for another 30 days doing my job for the Department of Defense. All mail held by USPS. Although bill paid in full at time service was cancelled a balance of $29.00 billed for a few days of service charged after I vacated residence. Notified of $29.00 balance by mail, but of course was not made privy to the balance since all mail being held. Balance sent to collections agency, but they too sent notification via mail which I was not made privy to since mail held. When I returned to the states $29.00 already reported to credit bureaus. Had a near perfect credit score of 800 with all three bureaus. NEVER late on a payment in my life with any creditor, including Duke Energy. Credit dropped more than 120-130 points (more than if I filed bankruptcy or defaulted on a home loan over $29.00!!!).

Duke Energy can't supply reliable service to my neighborhood. I agree with the other posts - the power goes out frequently here in Cincinnati, Ohio specifically Anderson Township. It’s evident that they do not invest in the local infrastructure and their equipment is starting to fail and show its age. Power will go out even on a nice day for no reason. This is getting frustrating because of how many times I have to reset everything in my house. The wind blowing at 5 mph will make it go out! There is no reason for it to go out that much. Sadly, there are no other alternatives.

Customer service tried to deny the facts that they suppose to provide assistance to customer. They claimed their personnel work around the clock to fix utility issues. Bottom line is that it happened four times within a month window. Each outage continued to be longer. Problem doesn't seem to be fix but they don't stop reading meter each month and billing each month.

In Nov I got a light bill for $587.60 in the mail from Duke Energy so I didn't know why so I called Duke Energy to see why my bill was that high. One of the Reps said that they added on a $327.59 deposit to my bill which I couldn't understand because I been with the power company since 1997 and never had my power shut off. The Rep said that they added the deposit because I pay when the bill is past due. I said that this is not legal and she said it's in the fine print. First time I ever heard of that. So I had to pay it before they shut my lights off which put me behind on bills and Christmas money for my kids. I have 3 girls and a boy. My oldest daughter is 8 years old and the other is 6 years and the other is 5 years old. Then my son is not even 3 years old yet and because of Duke energy we had no Thanksgiving and I cannot buy any Christmas gifts for them not including food. Most important, it set us back even on my Rent. Something needs to be done because it's highway robbery. Once again how can this be legal? My lights was never turned off and I have had lights since 1997? Someone needs to look into this company because they are crooks. If anyone out there that knows how I can get my money back, please reply.

I live on Nordyke Road in Cincinnati, Ohio/Anderson Township and my power has gone out 7 times in the last 3 months. My neighbors and I are tired of it. I have contacted customer service by email and phone on numerous occasions, and the problem of losing electric is still happening. They keep telling me that they sent someone out to check the lines along the road and nothing is wrong! That isn't true because the power keeps going out. It doesn't have to even storm or be windy for it to go out. It can be a sunny, calm day. Just last week, we had 2 inches of snow, and the power flickered, and then went out for 3 hours! This kind of service is unacceptable. Then, when you log on to their website, there is never a reason given as to why there is an outage. Half the time, you can't even get through to their toll-free power outage reporting line.

I moved to an apartment in Tampa in August and immediately had problems with Duke. Their Auto Enrollment was absolutely 100% clear on the website. "Sign up, put your info in, we will collect your bills on the due date." Literally could not be simpler. Easy enough? Nope. Duke took my first two payments, then abruptly sent me a bill for almost 300$ because they never took out the last two months bills. I travel for work and am often away from technology so checking my bank account every time I have a bill is difficult. When I got back from a business trip, I noticed I had this outrageous bill and called. Absolutely no help from Duke. I just got a rude account representative who just insisted "This is just how the system works?" "How does the system work? I am auto-enrolled, and then I'm not?" "No need to be rude sir, it's just how it works." "SIR, HOW DOES IT WORK?" "It's just how it works sir."

We used to have Progress Energy, then Duke Energy has taken over. It took quite a while for the transition. Since we have had Duke Energy our bill has hiked up from $345 a month to over $500 a month. I did not realize that we were not the only ones for this to happen to. It is astronomical. I am not sure how yet but I am seriously thinking of finding another way to supply power to our house. Due to the high bills and also the Very Very Very poor customer service. I am very Dissatisfied with this company.

We have been battling Duke since March 2014 over outrageous billing of $1500 for 3 months, then after we almost have it paid in full, for them to still say we owe $1700 even after we have given them over $1600 over 4 months. We have gone to all the special services to help in this matter and have sold our property that was going to go to our children when they got older. They (Duke) have gotten out of control, even if we had all our lights on and every appliance on at the highest setting our bill would never get that large. As it is now I am at my Mothers' house with our children and my wife is at our house as we try to come up with more money to pay the remaining $700 or be turned off on Saturday.

I was cut off w/o a bill. They say they sent 2 but all other mail was received.... Why not that?... After I paid the asked amount takes 10 hrs to reconnect..... My family is sitting in my car since 3pm waiting but it's almost 11pm.... My wife and 3 kids were in a terrible wreck 2 days ago and we all are out in the car awaiting reconnection since 3pm. I really hate Duke is here now... no place to talk face to face... and I miss when Progress Energy was just Progress and not merged w/ Duke.... I wish they never came to Goldsboro... Horrible service since the merger.... We need someone to compete w/ these guys and TWC... They don't have any comp so they are a monopoly only concerned w/ $... I miss actual customer service and not a whole lot of "Sorry can't help you" or I don't know... I'm gonna fight to change this crap.

I recently moved from Tampa to Lutz and doing so my electric company changed from Teco to Duke energy. My electric bill has almost doubled, we've been more conservative than ever before and the bill is still over $100 more monthly than before. I just found out that they borrowed, well let me rephrase, stole over a billion dollars from the customers - well us, for a nuclear plant that was never approved so guess what happened, they kept all the money and got away with it... Robbery.

I was out of work for about a year. I struggled to pay my light bill. I received a bill for $321.22. I called Duke Energy (SC) and wad told I was paying a deposit. I was shocked because I was residing in my home for over four years. I quickly informed the Duke rep. that the information was incorrect. I spoke to three representatives. I ended up going to United Ministries where I was informed the agency does not pay or assist with deposits. The U.M. rep. asked if my lights were ever turned off? I informed her that my lights were never disconnected. I ended up paying the amount. Not less than thirty days later I receive a bill on (11/10/14) for $346.64. I called and was told it was for an additional deposit. I had only to 11/17/14 to pay the bill and was unable to get a payment arrangement. I am unable to go to another agency to get help. So now I am stuck trying to pay this bill. I hate Duke Energy! Is this even legal?

After writing letters, phone calls, and supposedly they insisted they could do nothing about my outrageous bills over last winter, and a few complaints over the summer, my high bills have gone back to where they were in the past. The last time my bills were what I called normal, I came home to a Duke truck in my driveway checking my meter; they found nothing and were escorted off my property. I have no heat, A/C, pool, but they just go off the wall in the winter. All BS!

I've been a resident at the same property for almost 6 years. Since the change from progress energy to duke the experience has been terrible. My bills are $500 a month and we never paid a $500 before with progress. I've been struggling to pay Duke and now they came up with something new and is to charge an additional deposit of $200. They are already holding $475 deposit but they want another $200 plus keep sending bills with amounts that haven't been in the account history before. There is something wrong with this company. This is not right for the consumer.

My electric bills have started to explode. My bill for August was for $246, Sept jumped to $387 and we just received our billing for October....unbelievable! $501.00 getting no where with customer service. I am completely at a loss for what's happening. My wife is going through the roof. I have never had an electric bill of these sorts, not even in the heart of our Florida summers with the pool running extra hours and the AC unit working overtime. We have brand new energy efficient appliances, the AC System is less than 1 year old. This is ridiculous.. what can I do???

I just spoke to customer service to ask why they take my money but will not turn on my power. This is day two with no basic service. I was trying to transfer the power to my name. I coordinated with the land lord. We arranged for the deposit to go in on Friday so I can have power on Monday. They came out and turned the power off and then refused to turn it on for me. Duke representatives said by law I have to wait for 24 hours to turn power on after they get a deposit. I called my land lord and she could not get Puke energy to turn the power back on either. It is as if they want to punish the people who depend on them.

Duke energy has screwed me over one too many times.. Power has been out for at least ten hrs for the hundredth time since Jan of this yr 2014. They racked my bill up triple the norm.. I am fed up!!!

I moved MONTHS ago from Asheville, and in doing so had to give my old account number to my apartment complex so they could charge me to keep the place running before I moved in. They didn't transfer it back to me, so I had been paying them plus a processing fee for months -- they said to put it back in my name, so I called to do that.

I am very dissatisfied with Duke Energy because it is the only company out of many others that we deal with in Florida that charges monster fees for being late on paying the bill. This company has cut off my service twice this past two months as I was late on payment by around 2 weeks or so. I think this is the only company I have ever dealt with in my life that is getting richer from $40.00 interruption fee. These fees are not justified and ought to be discussed by Florida politicians and must be lowered to a reasonable fees as usually charged by other companies. Needless to mention that a driver from and to a residence to cut power off or turn it back on does not amount to $40.00 a trip. I am shocked by the way a monopoly can hurt a consumer such as myself or any other hardworking Floridian.

Why is no one investigating this company? I have read numerous complaints from people having the exact same issue as I am having. My bill has skyrocketed since Duke Energy took over Progress Energy in my area. I have lived at the same address for 10 years. My bill has always averaged around $140. When Duke Energy took over, my bill steadily increased. This month my bill was $252! I called the company and got the same generic responses that other customers received. The lady blamed it on air conditioners having to work harder in the summer heat. There is no way that the temperature is so much hotter this year as opposed to last year to warrant an over $100 rate increase! We cannot sit by and let this company continue to do this! I suggest that everyone reading this contact the government offices that oversees electric companies and make a formal complaint.

Dialed the bill customer number to speak w/ a representative and the computerized voice couldn't understand my U.S.A. voice; we spoke every dept. name and it would either hang up or ask if I wanted to speak with Micheal? Then hang up...called all the phone numbers in the N.C. corp. office and got the same treatment from the automated system. This happens each time you want to speak with the reps. Finally I got a hold of a investment dept. number and they switch me to a person named Debbie and she said that they are having problems with the systems.... for sometime... well I know that for months you call and get the same "stupid automated voice" and it sends you all over and then hangs you up. Finally got someone after she transferred me to a live person... took 2 1/2 hours to solve the problem and should have only taken me at the most 30 mins. We should be able to pick and choose our energy companies like we do the phone services but we are forced to stick with negative automated problems for months now.

I have had two accounts with CP&L/Progress Energy/Duke since 2001. I recently allowed a tenant to take over one of the accounts. (My name was removed from the account on 8/6/2014.) The tenant did not pay the bill and Duke turned the power off. (He did clear it up and had the power turned back on.) I did not want this to happen again, so I called Duke to put the account back in my name. They told me there would be a $162 deposit despite my payment history with them. I attempted to waive the deposit and they declined. Since they have a monopoly on electricity, I had no other option but to pay the deposit, but I am seething. Fortunately, I recently moved to Charlotte and am a customer of an energy co-op. They checked my history and they did not require a deposit for my new service. Can't wait to be finished with Duke Energy!

We had a power outage on Saturday and the electric was off for 11 and 1/2 hours. When we called them the recording said it was due to a faulty transformer. When the electric came back on the next morning I turned the TV on and it was broken. It would not even come on. It was just dead. We had to wait until Monday to contact Duke Energy and then all you could get was a machine. I then called PUCO and they gave me a number to call for hotline Management. Someone from hotline Management called me back and told me that I have to get through to Customer Service to file a complaint. I told her it was hard to do that, you could not get a person on the phone. She told me to try prompt 2.

Like so many others on this site, I too have had numerous bad experiences with Duke Energy. The on-going economic issues that have many people struggling to keep food on the table, gas in the cars, and a roof over your family's head force many to choose between electric service and everything else. Duke refuses to grant extension unless your account is up to date (duh! if my account were up to date I wouldn't need an extension). Did they personally cause my financial crisis? No. But could they be understanding, exercise a bit of latitude to those who need an additional week or two to catch up? Absolutely! Their solution is to refer you to public assistance services. I don't need public assistance, I need two weeks - jerks!

I cancelled my service with Duke Energy when I moved from Indiana to Texas. They sent me a final bill to the Texas address I gave them. Amount of final bill was deducted from my deposit. Okay, that's fine. Then they "credited" my account with over $350.00 rather than sending me a check for that amount!! I have no plans to return to any Duke Energy service area and am with another electric company in Texas. Why would I want my account with them "credited?" They owe me back my deposit.

We have power interruptions many times a month. These are about 30 seconds long each. Of course my computer re-boots, etc. We live in an apartment complex, and at least 2 buildings experience these outages. Last month, there were 8 separate power interruptions. We called the Duke Energy power outage number and the first 2 times a technician called back within 10 minutes and said that "A tree branch hit a transmission line, and caused a circuit breaker at Duke to trip." There was a half-hearted attempt to track the problem and they found 'nothing wrong'.

DID YOU KNOW THAT YOU CAN PAY YOUR BILL AND STILL HAVE SERVICE DISCONNECTED? I paid my bill and they are saying since it was after 4:00 I was still late and now have to pay a reconnection fee to have service restored. And even though the person that disconnected the service was still sitting in my driveway, I have to wait in line for my service to be restored. So what, these people bounce from one side of town to the next, to keep people in line for reconnection? Now I can't even get out of my garage, if I wanted to leave and go somewhere else that has power!! How was I supposed to know that my payment still constituted a disconnect? Had I known, this could have been avoided.

We were forced to let Duke put in a smart meter in May. They sent us letters saying if we refused to schedule a time to let their technician come out or refused to give them a key to our home to change our old meter to a smart meter they would be forced to shut off all services. So we made the appointment. In our home our furnace water heater and range run on gas, everything else is electric. I used (per the meter reading) 25 cubic feet of gas in May. They activated my smart meter and my June gas reading was 158. I called and asked if they could come check it out because we were using AC at the time and not much gas so I couldn't understand the huge spike in our bill. It was more than our January bill when it was -15 degrees outside and our furnace never stopped running. They told me that the smart meter was more accurate and that there was no issue and hung up on me.

We have moved in to a 1000 sq feet house and in the first month we received $550 bill, we were not even home to consume energy! We hired 4 technicians to find the problem but they said that every appliances are functioning normal! We turned AC off for the most of the time in the second month and we again received $350 for 20 days! Duke customer service do not care and talk to me very cold. Is there any organization or something that I can give some help? Thank you!

My family and I recently moved to Northern Kentucky and are presently leasing a town home in the Richwood area. We established new service from the previous State we lived in prior to arriving so everything would be ready. The Property Management had advised me that the Duke Energy account would be rolled over to my name and after 30 days of living here and no invoice being shown on our account for power, I had contacted our property and was told I was misinformed and would need to set up the account with Duke directly. I did pay for the power used over an 18 day period with our property as they received the bill directly from Duke.

I will keep this simple and to the point. Duke Energy does not care about their customers. Many of us have hit hard times in this economy, and sometimes we just can't afford to pay something on time. I had one of these times come up. I just didn't have $170 laying around after just starting my job and supporting 2 kids. I called Duke BEFORE my bill was due to try and set up an arrangement. I was then told that I couldn't, and I was given no reason why. They just gave me examples of why. I tried multiple times. I then contacted Salvation Army for help. They were able to pay $100 towards it. That left only $70 to be paid. I tried to call AGAIN so they at least saw that I was trying, but again, they could not arrange anything. Again they didn't say why. Fast forward to 4 days later...I get home from work to no power. The high that day was 95 degrees, so our home was extremely hot and humid. We got home at 8:30 from work, and it was pitch black.

Rec'd my monthly bill from Duke via USPS. Went to pay on Oct. 8 and could not get to my account. Rec'd message saying they were "processing my account" and to come back after 3 AM. Somehow, I got to the bill paying part of the site and saw the amount due was $100 higher than the bill rec'd in the mail. I paid the ~$215 that came in the mail. Wanted to see why there was another ~$100 added to the bill. I looked closer and realized they had changed the meter reading cycle and I then remembered reading about it. Problem is I live on fixed income and sudden 50% increase to my bill is impossible to handle in such a short term. I've been trying to reach Duke to talk about it but have been lost in the "hold ozone". Finally gave up. Sent them an email and rec'd back a terse reply saying I owed the extra money by the 30th. I can imagine what will happen if I can't pay. This is very upsetting and I feel Duke should have given more notice of the change. Just they are claiming to make things better, sure isn't making things better for this customer. What the heck do I do? I wish I had options as to who I buy power from, but I'm stuck with Duke. What a shame.

I am so frustrated with Duke Energy and find it completely unlawful that we cannot choose to switch electric companies if so desired. I was never sent a bill last month so I called to find out how much I owed and I was assured there was no bill and there was a credit on my account. Then the next months bill comes and I receive a double bill. (Still no bill from last month showing up online though.) I called to see if they could help with this as I'm on a tight budget and it was completely their fault and of course they were not willing to help whatsoever. I am very disappointed and frustrated with this company and I am so angry that I have to continue to give them my business and money every month. Their fault, they should at least try to help resolve the issue.

I usually run late on my bills, no secret there... But I have been a customer 30+ years (Duke Power) then ONCE in 10 years I went out of town and inadvertently didn't pay the bill before leaving. I got a call that the power was off so I called Sept. 4 and immediately paid $523 for reconnect. On Oct. 5 received my next bill...$961.00???? I called and they told me that they had charged a $415 deposit to my account. So after paying 523 Sept 4... I now have on Oct 7 a bill of $961 (That's 1 month). This is absurd, considering they charged my account at their will and did so with no notice. No warning. Just charge me OUTRAGEOUS Amounts whenever they chose with no warning, should be illegal. In reading I find their consumer rating is almost 100% dissatisfaction... I see why. Such a shame that these comments are useless because they monopolize and don't give a bleep about the consumer.

Ever since Duke Energy took Progress Energy.... my electric bill has been higher and higher each and every month. I have been in my brand new town-home since January 2008. The highest electric bill I have ever had since living here has been $189.00 and the lowest was $89.00. My electric bill is over $230.00 now. If I use 1 kilowatt over the last month is twice as much for payment difference, and I have all of the discounts they offer. Our affected area (those who have Duke Energy service) need help in getting our electric bills lowered. Thank you.

I couldn't figure out why my electric bill has been steadily increasing... Granted it is higher July Aug and September... living in central FL. However, I'm like a drill sergeant around my house... Shut that off, unplug that, turn that off, etc., etc. Nobody should have to really live like this but these are the times we live in. Here's the thing. We live in an apartment that is the whopping 1150 sq ft... if that. Changed out the air condition filter. Unplug the appliances, wash clothing in cold water, set the thermostat at about 74. Would prefer 70 to be quite truthful. However... the greedy wolf is at the door for the electric service ... I get these bills that are $223, $225 and $224, $223, etc... for a good 5 months now. What the heck??? One day the news had a segment that Duke Energy was being cited for overcharging its customers.

Duke energy is a rip off, a monopoly. They jack up your bill then when you can't pay, they won't give you any extension. I hate this company. Florida legislative should be ashamed that they allow this to be, the company is the worst ever!!!! My bill has went from $115 to almost $300 a month. How do the state allow them to operate. I have children & my rent is due but they tell me they will cut my electric off if I don't pay total bill.

I moved to this address about 2 years ago with my family and we have five in our family. It's a double wide trailer with three bedrooms. When we first moved in our electric bill was running between $100 to $200 a month and in the past six months my bill has been raised from $400 to $600 a month. I have been having to get help to pay the bill because we are on a fixed income. My fiance is 100% disabled with a terminal disease that is going to take his life. He also is on oxygen 24/7 so I have to make sure the electric stays on. I'm out of work due to a back injury and getting ready to go in for surgery so working for me is out of the question right now.

Today, Duke Energy "Jason" shows up, unannounced, to 'check load control'. Told him 'wish you'd called'. All he said was "Yes sir." Took him maybe ONE minute to do whatever. Private property notices all around & he didn't respect that by trying to enter fence ANYWAY. In some areas, he may not have been as lucky. Especially when awakening homeowners.

My electric bill was less than 24 hours late and without a disconnect notice my electric was cut off. It had taken me 2 separate times to get through to the proper department to help me with the issue at hand after waiting for roughly 20 minutes per call to get to a person instead of a recording. Once I had gotten a human on the phone there was absolutely no wanting to help with the issue or help with a solution other than pay the current bill plus a reconnect fee, another deposit plus another $100.00 on top of all that to have my electric turned back on same day because they could not get a customer service person on the phone before 5pm - so that would not have to pay the additional $100 for same day reconnect because I was on hold for so long.

Energy bills for our 3150 sq. ft. home in East Orlando have increased between 42% and 50% since Duke Energy took over from Progress Energy. Outrageous. When we noticed our monthly bills from Duke energy consistently increasing we proactively did the following: We replaced all incandescent light bulbs in our home with LED's. We also upgraded and installed new AC with a more efficient SEER rating.

I am the original owner of my home since 2006. My Electrical bill has always $400 to $500 monthly, my last bill came for $1,300. They are saying that I was charge incorrect, that my meter was not reading right. They are stealing our hard owned money. Something needs to be done.

Based on Reviews Duke Energy is not customer friendly. I thought I was the only one that had messed up bills, I did not get bills in the mail. I called them, no help was offered. I wrote them, 10 days later I got a letter back, it was a form that had nothing to do with my questions. I told them, I was hard of hearing, and would prefer to use the email. They said they called me! I could hear if the phone rang. I explained in my new letter I needed my account number, because their website would only help me to see my bills. Or pay my bills. Nope, I never got an answer.

I was late on my power bill. Paid the bill and reconnect fee but then was billed 316.00 dollars for a deposit fee. I was left with, pay or get disconnected. I have been a Duke customer for 20 years. Duke is going too far. I'm not even sure how this is legal. I have a daughter battling juvenile arthritis and one in college, so money is tight. I hope enough people come together about Duke to get rid of this monopoly. I have no choice but to use them. Hopefully fate will see that those employed by Duke making these decisions will get an equal judgement in the end.

I moved from a 1900 sq. ft home to a mobile home not even half the size to downsize with my income. I have been in this location since Jan and my electric bills have gone from 300 to 402.00 in 7 months! Totally ridiculous. Its almost higher than my lot rent and much higher than any home I have owned here on Florida twice the size. Something has to be done about this terrible rip off this company is doing to its consumers. It needs to stop now!

I am trying to transfer my electricity to a different location and been on the phone three times and at least 25 to 30 mins wait, NO ANSWERS!!! Seriously? I didn't mind how expensive your electricity is, just ** answer the phone!!! And oh they also make up numbers for bills... I have 2 months same price and were not even in the house for 4 days on the last month. Seriously????

I am a client of this company with no choice. They must have a good back up in the system, since they are the only company in Florida that provide Energy, and their attitude is get the service or not. They must be backed up by a corporation or Gov. agency that back them up, and they suck people's money the way they want. They disconnected my service all of a sudden, a notice was made to me, but I found it ridiculous since I already paid their bill on time, and when I checked my bank the money was sent to another account due to my recent move. Their representative told me that the payment is automatically transfer to the new account, since this is a transfer account, but now they do not want to accept their own representative saying, sitting with no electricity, and they made me to pay again, and want to charge me reconnection fee (40-50). They rate are pretty high and they charge twice if you go above 1000 KW. I saw a letter from lawyers to Florida consumer agency about their ridiculous electricity charging. WE have to write a claim and file this to any government agency that will be responsible otherwise they will continue with this. If you know, please get back to me if you agree and would like to prepare a claim against them with all of us signing it. Thanks

I've had OUC and Progress before they became Duke. My bill would always be between $90-$180 depending on the weather. Now though I am receiving bills for $400 per month. I called customer service and they insisted that the bill was correct and they also informed me that I am going to receive a bill for an additional deposit of $130 because my bill has gone up. On top that, they charge you for gas even if you don't have gas. They say they need gas to provide electricity to us. Someone really needs to look into this. This is crazy and we have no other choice but to pay it or they will disconnect service. Somebody call Morgan & Morgan.

I have had the same house for 9 years. Just bought new appliances, also change new AC unit with insulation done to save money on power. This last four months, my bill has been doubled. Called technician to have everything checked, it was no problem whatsoever. Called Duke Energy for explanation which they never give me one?!?! This company is STEALING basically with no rumors. Class action will be the best solution.

Since being a customer with Duke for 2 years in 2 different residents... My bill always ran between $45-$79 monthly. In July it was $89. August it rises to $412.00 (not late or past due). Duke have skipped 63 days and forwards my old bill of $79 from June to transfer new resident onto 3rd month in mid-August. I called immediately since I barely run power as before at the former place. Duke Energy says they'll visit to analyze what happened. In the meantime, called agencies to help me and no luck for 45 days. I am worried, however the Duke Energy representative express that since I'd never was late... he'll "Edward" in N.C. was going to need me to breathe so he can help with an extension to avoid my disconnection, by giving me time. I appreciate this of him, especially some of us who don't have any source of help from anywhere other than disability income. I will return with a follow up once Duke technicians visits for the customer reviews?! Thank you.

I have gas water heater, dryer, heat and oven. Been living here for 4 years and average bill was about $150, from $90/month in the Winter months to just over $200 in the hottest Summer months until this year. Now my bills are well over $300 and nothing in my home has changed. I even crank up the thermostat to 77 during the day now. Something is wrong with this company.

CEOs should be in prison. I moved to central Florida last year from Arcadia. Even though I moved into a smaller house my electric bill DOUBLED. $350 large each month with over $300 EVEN DURING THE WINTER. It makes zero sense. It's not on my end. New water heater, fairly new AC, don't keep the AC on all the time, don't cook much, windows are in good shape. It's all Duke Energy and their ABSOLUTE GARBAGE digital readout that they forced on me (which is about to be smashed into a million pieces by my hammer)

I had a payment arrangement set up for 9/8/12 for $356. I was not able to make that payment due to a part time job & something else. I called assistance agencies that have no funds & have to call back Mid Florida Monday to see if they can help. I called DUKE to see if I could pay $200 then the rest on 10/3/14 (next pay date). They refused. Spoke to 2 supervisors, Steve (I think) then Lionel. They told me I would be shut off Tuesday 9/23/14 without the payment of $356. They have no medical protection for medically needy customers. Oh yeah - wait they do offer medical protection... They call you when the power is going to be off in your area (for repairs) so you can make other arrangements. What a bunch of money suckers DUKE is! What about what they are charging their customers for the "unused & unrepaired power plants"??? I want my money back! The state of Florida needs to protect their people, not the corporations.

My electric bill is typically $200-$300 but for the last three months it has been $450. I have lived in this same home for over 2 years now and nothing has changed. I have even had someone come out for a home audit and nothing was found! My habits not only remain the same as they have been for the past 2 years but I have also adjusted my thermostat and made other modifications to help save money to no avail! Something is definitely going on and I can no longer afford it! I have had to use savings just to make it through the summer. This company needs to be investigated! It looks like a lot of people are complaining of the same thing! I used to have Progress Energy but ever since Duke took it over my bills have been increasing drastically! Please help!

Bill in Aug was 270.00, freaked us out as it was the highest bill we have ever had! We have all new insulation, brand new duct work, new windows and new appliances over last season. Our latest bill is now up at 365.00 which is CRAZY! I question the accuracy of the metering and kwh used. It may sound crazy but I wonder sometimes if they are looking at avg bills and plugging a % increase year over year or month over month.

I agree 100% with the rest of the threads on here. Question is - what do we do? Another statement. I told DUKE that I was disabled and they placed a $700 deposit on my account. When I called about that - they said, 'no that was because you filed bankruptcy'. I said, 'no... I didn't file until two months after that'. My question is (and we used to do this) - people donate money for those who have fallen on hard times. DUKE claims to know nothing about that (I have this all in e-mails as well). How is it sensible to charge customer MORE because they've fallen on hard times? They ALWAYS tell me to call 211. Well, 211 treats you like you're trash (at least me anyway) and never helped. What is going on? Who can we contact?

My electric bills increased by more than 100% since Duke Energy took over the Progress Energy. I called them twice and complained about unreasonable bills but both times got absolutely ridiculous response. Duke representative simply stated that I am using more energy. I asked them to check my electric meter and they flatly refused. I believe we have a ground for a class action lawsuit against Duke Energy. First we should ruin their monopoly and hold on their customers and second stop their fraudulent activities.

I have been a customer of Progress Energy/Duke for 23 years. I am 65 yrs old with vision problems bad enough where I can't drive any longer. As a matter of fact I don't own a car. I have had the same problems as the rest of you: high bills, asking for a security deposit after 23 yrs of faithful service. I get my social security check in the middle of the months and my payments have crossed in the mail as they say, so Duke decides I can't pay through the internet any longer. I explained I am home bound and have no one to help me. As a matter of fact I have my groceries delivered. They do not care, won't even help a disabled senior. So now I am at the mercy of neighbors, when they have free time. I also forgot to tell you, they only want a cash payment, no cards or checks just cash. Thanks, Duke, for being so community minded and for helping the disabled.... NOT!!!!!!!!

My July bill hit $564, this is crazy. I have been fighting them to test my meter for years after my bill doubled from installing the new digital meter. They kept telling me NO, there is no way their meter was off and that it was my old meter that was wrong. So I finally found out how to get them to test my meter. I called Florida Public Service Commission at 1-800-342-3552 to file a complaint and they put me in touch with a Duke energy executive who is going to have my meter tested in my presence. Yeah, I finally get someone to at least check this out.

Paid my every month, out of nowhere I get a $470 bill and Duke claims that I have been delinquent for 6 months. Ridiculous. This is what happens when a monopoly is allowed to operate. This company does whatever it wants because they do not have a competitor in this area.

This is outrageous. My electric bill has doubled. We can't go on a program until we have lived here for a yr and just got this house in June. When I called to ask about it they told me it was because of the billing cycle being longer... ya 15 days. Then we have to pay a higher rate. Really? If we were to do that to a person we would be in court and sued. But they can get away with it. I will have my electric turned off first and use generators. Period. PS, when I informed Duke of this decision I was told it is against the law not to have electric in this county... I told her to call the police and have me arrested.

Electric bill has been thru the roof. To make matters worse they reset the meters which caused a delay in receiving the bill 12 days later for almost double the amount as normal billing, which been a steady rise for no reason. However they offered a payment plan. Crazy.

I can't believe I am reading these comments as I have been experiencing the same issues with Duke Energy! My bills have basically doubled from last year for no reason whatsoever. July's bill was $260.00 with 2,011 kWh! Last year was $120.00 with 911 kWh ......WHAT is going on here folks? I have been living in the same condominium unit for three years. Now I have blaming the landlord, hot water heater, thermostat, AC unit, I've got everybody up in arms about the situation because I cannot afford to live here any longer with double electric bills. And I am on budget billing, just received my bill and it is now $207 after their review. Last year, this month was $140 and I leave my thermostat on 80!!! I've called them and they said everything was just fine on their side and it's an inside issue. Help!!

My power bill is high... I have a tankless hot water heater. My attic is well insulated... new windows and my house is 1000 sq ft. My ac is set at 74.... wtf.... Duke sucks.... Had to pay it or they would cut my ** off. I've never been late on a bill. My little email from them said I'm late... How can I be late when you draft the money out of my account. Yes there is 10 grand in my account... No they can't say there is no funds... Duke sucks... Never had a problem with cp&l.

Ever since Duke bought Progress my electric bills have gone up about $100 a month. Last month's bill was $358 and this month $435. It was rarely over $200 in the hot months and around $130-$150 the rest of the year. I have a home metering system that tells me I'm using approx. 510 kw per week or 68-70kw per day. Duke is telling me I'm using 90kw per day. I have not changed anything in 3 years since I renovated the entire house and installed all energy star appliances. This company is stealing from everyone. I'm sure of this. We need to start a class action lawsuit against them!