Dominion Energy Reviews

Let me just start with how horrendous Dominion's customer service is! I called to transfer my service from my apartment to my house back in March. I was unaware that they FAILED to transfer my service! Then I was making payments on something that wasn't even on my account. So I call and I ask what was going on and they told me that something happened but they were gonna transfer my service. I still didn't have an account for MONTHS because it was on hold for whatever reason! Then I call again and they finally fixed my service account issue but then they tell me that they would back track all the billing from the month I initially wanted it up to the month that I was in at the time. Mind you that is 4 months! I said that I should not have been penalized for DOMINION'S MISTAKE! They couldn't do anything for me for that time and they specifically said that "if you're not gonna pay for it, who will?" Like WHAT!?!?

Twice in the last 30 days our power has been shut off without warning for them to do scheduled maintenance. No notice, no phone calls, texts, emails, letters, or knocks on our door. My girlfriend and I both work from home and can’t work without power.

Their budget plan is now a joke but worked well in past years. They put me on hold indefinitely today and blamed me for the issues I had with their billing. Wish they were not a monopoly and we could have more or any other choices! Would not recommend them for any reason other than that they are the only choice. They don't have to take into consideration any customer complaints or answer to higher powers that be, pun intended! But my experience has been abysmal with them and wish others may fare better.

According to the Public Utilities Commission of Ohio (PUCO) website, their mission is to "assure all residential and business consumers access to adequate, safe, and reliable utility services at fair prices." Unfortunately, my experience tells a different story. I am the owner of Casey Equipment Corporation, a business located in Struthers, OH. Thirty years ago, I purchased the Youngstown Sheet and Tube, an old steel mill that consumed a tremendous amount of natural gas and had a very large service line. To reduce our natural gas costs, I installed a new, smaller line, trusting Dominion Energy to set the correct rate.

I have had 2 years of service with this company. They never replace outdated systems. Power failures occur with a slight breeze let alone a storm. Getting power restored takes hours. Asking them to replace a 30 year old transformer and you get ignored. If a major storm rolls thru they start at the rich neighborhoods, not where it is the easiest, fastest, or most important (hospitals). Corruption in the company with government officials is in the news every year. I am switching to off grid.

If you’re in VA….live off-grid. They are crooks that the state legally allows to charge you whatever. They can even OVERCHARGE YOU and it’s legal as long as they state they used it for infrastructure. The fun part about that is they don’t have to show proof. But shareholder money? Well, that’s going through the roof. They are crooks and I wish all who work there the worst.

59 min 12 seconds to open a new acct when moving to VA. Ran a credit check without asking/telling me. Said it was to verify my identity? Charged for a deposit even tho excellent credit. Said credit doesn’t matter if I haven’t had an acct with them. Never in 45 years of having utility accts wherever I lived have I had such a horrific experience opening an account. Called back to speak to manager and waited 11 minutes for them to say it is what it is. Warning: expect the worst service ever and you won’t be disappointed.

Please look over your bill. I made 3 payments in the month of July and my account still shows I owe $350. These people are ripping us off. Customer service is also very unpleasant even the managers there.

I have now been on hold for over 2 hours and counting waiting for anyone to answer. And still no answer. I am so thoroughly frustrated! This isn’t the first time I have had to wait for hours before someone answered. Get it together and get the help you need.

I am absolutely frustrated with Dominion Energy. For the months of April, May I have gone online to my account to view my bill to make the payment and it showed a $0 balance. I called the customer service number and went through the AVR and got a $0 balance. My fear was I would get a bill for those months. In June I received two bills with payment days 4 days apart!! WHAT IS THE POINT OF HAVING AN ONLINE ACCOUNT IF YOUR INFORMATION IS NOT THERE!! or CALL THE CUSTOMER SERVICE NUMBER if the information is not correct!!

Moved into a building and called them out to turn on the gas. They came and turned it on and found a leak. 2 months later, repairs are complete and they gave us a bill for 5k. We have 3 heaters going and every month after, the bill is less than 300.00. Have called them multiple times and sent letters to a PO BOX to dispute, because they can not speak on the phone or receive emails. 3 months after that, I reached out again for an answer and now they say that we had the gas turned on without their permission, even though they were the only ones we called to work on it. That's the 3rd time they have changed their story So we basically got robbed 5k and they will.

I want to preface by saying 5 stars for two people I spoke with during this process. The account for energy bills is being transferred from my landlord to my roommate and I, and in the meantime the power got shut off. Of course apart from being unable to charge or use tech (for HW, et cetera), we couldn’t cook and the food in the fridge would go bad, so this was urgent. The power would’ve been turned off for three days. I had to make multiple calls because I needed to gather more info after the first one before calling back.

I had service with Dominion Energy for 2 years & ended service Nov 2022 with a $0.00 balance & began service again May 2023 & I’m being charged a deposit of $270 because I feel behind twice in the spring of 2022 due to the overwhelming cost of everything. I maintained communication with Dominion and sought an extension, which they granted, and was never more than 14 days late on paying the bill. I’m a military veteran living off 90% service connected disability pension and nothing else as of now. I had to move from my old apartment due to a 84% increase in my rent over 2 years & spent 189 days homeless through no fault of my own; I simply couldn’t afford the cost of living.

They gave an appointment on Nov 28th Monday between 12-2 and promised to give the US a call 30 min and never received a call. When called them they said, they called. We gave 2 numbers to call them and we never received a call from them and rescheduled the appointment for next day between 12-4 and around 4 called and saying they running behind. They can anytime maybe after 5 or 6 or anytime and these guys are very rude and for rescheduling appointment, they put me on call for 2 hours. SUCH A WORST COMPANY.

My account was paid in full on 10/14/2022 in the amount of $1948.00 leaving a credit of $490.58 on my account. The deferred payment plan was completed and paid in full in excess of $145.09, please refer to page 3 in the October 19th statement for reference. You will see that the total Deferred payment plan balance was $986.99 and payments/adjustments of $1,132.08 were made leaving an over payment of $145.09. On that same bill on page one there was an installment 3 of 4 added for the amount of $172.75 that should have never been added because the DPP and the entire account balance was paid completing the plan. Upon speaking with Dominion, they refuse to correct this issue or even acknowledge it.

They ran the new gas line, then came to set the meter and said the couldn't because the line wasn't in right. I had to pay my heating company to fix it. They said they'd come right out to set the meter, then said they couldn't until the next week. The guy came yesterday to set the meter and left a tag saying he couldn't because no one was home. There were 4 people there and I have 4 dogs, he never knocked!!! I called today and "Sparkle" felt it was fine to yell at me telling me they always knock. I have a Ring... He did NOT. So I have to wait another week. This company is awful and there should be more options in our area than one, Dominion! Awful, horrible service. By the way, it took a year to get this far with them!

On Friday, Aug. 26, 2022, somebody removed the electricity meter for our apartment and prepared to install a new one. This did not work, and whoever it was just walked away and left both the new meter and the old one without even reporting it. It is now Wed. Aug. 31 and power has not been restored. We have had to spend four nights in hotels and had to discard approximately $200 worth of food from our refrigerator and freezer.

They Turned off my gas to my home with no warning, and then tell me I have to pay a reconnection fee. I'm completely disgusting with how I got treated with all this. I paid them 200 on the 3rd of Aug 2022, and then they shut it off with no warning on the 9th of Aug 2022, I call to figure it out. And they tell me to get it back on it's going to be 400+ dollars. So I go into smith's to pay 500 on my account on the 9th and call them back to get my gas turned back on. They tell me I can't get my gas back on until the 10th. I tell them I have 2 kids that need baths, and I need gas to cook them dinner. It's take all but 5 min to turn the gas back on. They tell me there is nothing they can do which is messed up cause they gave no warning whatsoever. If there was a different gas company I would leave them for sure. I absolutely hate how they handled the situation. They absolutely suck in my opinion.

Has anyone tried to open an account with them? It is IMPOSSIBLE. I tried and tried. Left my call-back number to no avail. So I held for 1 hour and finally got someone named Christie. She attempted to get through herself to the department she said I needed to reach and SHE couldn't get through either! But at least she tried. I asked her to take my number because if we got disconnected I couldn't waste another day trying. She eventually got me through to someone named Dasia. I gave Dasia our name and the street address with state and zip. Also the lot number. No new construction is given a 911 street number until AFTER the house is completed. Upon giving her that information, Dasia promptly hung up on me. A little too complicated for her abilities I suppose. But I am FURIOUS! So, I'm typing this review as I hold for another hour or two.

The representative I talked to was extremely rude and did not talk as if she wanted to actually provide me when any help with the service. I got no actual helpful information for the service. Instead all I received was an attitude.

They fools are trying to charge me for someone else's electric after I moved in October 2021. WHAT? It's almost June. Now they are trying to collect. I am Westcoast until I die. Eastcoast is full of scammer companies. Why do people even live in Virginia? On the Westcoast electric companies can't charge you after you move. This garbage company will never stop charging you after you move. They probably charging the other people that live there as well. Just live somewhere else.

My electric company is fantastic. If your power is out they come right away. They call and keep you informed how long it will be before things are up and running. They appreciate your input and let you leave a message or have a person to talk to. They do preventative maintenance by trimming trees to keep them from falling on lines. Highly recommend Dominion Power.

Their cost is always high no matter what time of year or season we are in. Every time I pay my bill it never seems to go down, it increases every month. Tried to get help but no one never responds to my phone calls.

Too expensive, horrible service. They need to work on their customer service and service itself. I am very disappointed with this company. As soon as I find another company I will happily cancel my service with Dominion Energy.

Guess Dominion wants to take a cue from Texas and figure out how to get the most from customers. The new meters are CRAP! And how can us customers even TRUST Dominion? Since the new meter was put on my home, WHILE I WAS NOT THERE, somehow my kWh usage is almost double my past historical usage!! I have 3 months of bills in dispute. I want a 3rd PARTY to test these meters. Why would I trust Dominion to test their own meter and say it's faulty?? That's like you buying gas and trusting the company is giving you a gallon because that's what the pump says. GUESS WHAT, 3rd parties test those pumps for us consumers to assure we are getting the gallon we are paying for. We need an advocacy group to do the same for these new meters. I'm not alone, my neighbors are having VERY SCARY SIMILAR EXPERIENCES!!!

I scheduled a stop service because I was moving and there was little to no instruction for what to do. No email except to confirm. Customer service was inflexible. Blamed me. Apparently they require someone to show up at the physical location and I didn’t live there anymore. No one was in the house for 15 days and apparently THAT costs $198.... customer service called me out for not remember the brief moment during cancellation that I didn’t remember their momentary instruction.... this company is crap and they don’t care about their customers. Unwilling to help you with anything.

I paid for my services to be restored and sent proper paperwork needed to complete this transaction I have emailed and faxed my paperwork 4 times and I still don't have heat. It's been 7 days, I was told it takes 24 to 48 hours to process then make an appointment for someone to turn my gas on. Furthermore I was told there are no managers overseeing the payment center so there was none to talk to. I've been on the phone with Customer service for 4 days now without any positive results. My daughter and I are in the cold without hot water. I need help!

We over paid our bill by hundreds of dollars. Your rep said $300 would be returned. We wait.... Then, we call to find out where our money is. The rep states the ACH was NSF. This is a lie. I have proof, both my gas bill and my bank statement say they still have my money. I fully believe someone at Dominion East Ohio Gas is stealing from people in the name of NSF checks. I have contacted East Ohio Gas Company Dominion and they are refusing to help.

Dominion Energy is the worst gas company you can work with. If there's any other option, I would immediately switch. They charge a fixed monthly fee no matter how much gas you use. When I moved to a new house, they started and stopped service on 1 day apart and sent me a bill for $30. When I called them to fix the billing issue, it was the single worst experience I've ever had on the phone with any company. I was transferred 5 separate times, at one point to the Gas Emergency hotline where the lady hung up on me. Then I had to call back and they have no record or any clue to all the other calls. It's unbelievable any company can be this bad. Their online portal is total garbage too. This is the worst company I've ever dealt with for anything.

I live in Mount Pleasant SC, My electric bill for august 2020 is 220.46. The most my bill has been was $180 tops during a month in the winter which is to be expected. I typically pay around $140 a month. I just think it's ridiculous how much the prices have jumped. I know they recently switch from SCE&G from my area but this is ridiculous especially in a time like this.