Dominion Energy Reviews

Their budget plan is now a joke but worked well in past years. They put me on hold indefinitely today and blamed me for the issues I had with their billing. Wish they were not a monopoly and we could have more or any other choices! Would not recommend them for any reason other than that they are the only choice. They don't have to take into consideration any customer complaints or answer to higher powers that be, pun intended! But my experience has been abysmal with them and wish others may fare better.

According to the Public Utilities Commission of Ohio (PUCO) website, their mission is to "assure all residential and business consumers access to adequate, safe, and reliable utility services at fair prices." Unfortunately, my experience tells a different story. I am the owner of Casey Equipment Corporation, a business located in Struthers, OH. Thirty years ago, I purchased the Youngstown Sheet and Tube, an old steel mill that consumed a tremendous amount of natural gas and had a very large service line. To reduce our natural gas costs, I installed a new, smaller line, trusting Dominion Energy to set the correct rate.

I have had 2 years of service with this company. They never replace outdated systems. Power failures occur with a slight breeze let alone a storm. Getting power restored takes hours. Asking them to replace a 30 year old transformer and you get ignored. If a major storm rolls thru they start at the rich neighborhoods, not where it is the easiest, fastest, or most important (hospitals). Corruption in the company with government officials is in the news every year. I am switching to off grid.

If you’re in VA….live off-grid. They are crooks that the state legally allows to charge you whatever. They can even OVERCHARGE YOU and it’s legal as long as they state they used it for infrastructure. The fun part about that is they don’t have to show proof. But shareholder money? Well, that’s going through the roof. They are crooks and I wish all who work there the worst.

59 min 12 seconds to open a new acct when moving to VA. Ran a credit check without asking/telling me. Said it was to verify my identity? Charged for a deposit even tho excellent credit. Said credit doesn’t matter if I haven’t had an acct with them. Never in 45 years of having utility accts wherever I lived have I had such a horrific experience opening an account. Called back to speak to manager and waited 11 minutes for them to say it is what it is. Warning: expect the worst service ever and you won’t be disappointed.

Please look over your bill. I made 3 payments in the month of July and my account still shows I owe $350. These people are ripping us off. Customer service is also very unpleasant even the managers there.

I have now been on hold for over 2 hours and counting waiting for anyone to answer. And still no answer. I am so thoroughly frustrated! This isn’t the first time I have had to wait for hours before someone answered. Get it together and get the help you need.

I am absolutely frustrated with Dominion Energy. For the months of April, May I have gone online to my account to view my bill to make the payment and it showed a $0 balance. I called the customer service number and went through the AVR and got a $0 balance. My fear was I would get a bill for those months. In June I received two bills with payment days 4 days apart!! WHAT IS THE POINT OF HAVING AN ONLINE ACCOUNT IF YOUR INFORMATION IS NOT THERE!! or CALL THE CUSTOMER SERVICE NUMBER if the information is not correct!!

Moved into a building and called them out to turn on the gas. They came and turned it on and found a leak. 2 months later, repairs are complete and they gave us a bill for 5k. We have 3 heaters going and every month after, the bill is less than 300.00. Have called them multiple times and sent letters to a PO BOX to dispute, because they can not speak on the phone or receive emails. 3 months after that, I reached out again for an answer and now they say that we had the gas turned on without their permission, even though they were the only ones we called to work on it. That's the 3rd time they have changed their story So we basically got robbed 5k and they will.

I want to preface by saying 5 stars for two people I spoke with during this process. The account for energy bills is being transferred from my landlord to my roommate and I, and in the meantime the power got shut off. Of course apart from being unable to charge or use tech (for HW, et cetera), we couldn’t cook and the food in the fridge would go bad, so this was urgent. The power would’ve been turned off for three days. I had to make multiple calls because I needed to gather more info after the first one before calling back.

I had service with Dominion Energy for 2 years & ended service Nov 2022 with a $0.00 balance & began service again May 2023 & I’m being charged a deposit of $270 because I feel behind twice in the spring of 2022 due to the overwhelming cost of everything. I maintained communication with Dominion and sought an extension, which they granted, and was never more than 14 days late on paying the bill. I’m a military veteran living off 90% service connected disability pension and nothing else as of now. I had to move from my old apartment due to a 84% increase in my rent over 2 years & spent 189 days homeless through no fault of my own; I simply couldn’t afford the cost of living.

They gave an appointment on Nov 28th Monday between 12-2 and promised to give the US a call 30 min and never received a call. When called them they said, they called. We gave 2 numbers to call them and we never received a call from them and rescheduled the appointment for next day between 12-4 and around 4 called and saying they running behind. They can anytime maybe after 5 or 6 or anytime and these guys are very rude and for rescheduling appointment, they put me on call for 2 hours. SUCH A WORST COMPANY.

My account was paid in full on 10/14/2022 in the amount of $1948.00 leaving a credit of $490.58 on my account. The deferred payment plan was completed and paid in full in excess of $145.09, please refer to page 3 in the October 19th statement for reference. You will see that the total Deferred payment plan balance was $986.99 and payments/adjustments of $1,132.08 were made leaving an over payment of $145.09. On that same bill on page one there was an installment 3 of 4 added for the amount of $172.75 that should have never been added because the DPP and the entire account balance was paid completing the plan. Upon speaking with Dominion, they refuse to correct this issue or even acknowledge it.

They ran the new gas line, then came to set the meter and said the couldn't because the line wasn't in right. I had to pay my heating company to fix it. They said they'd come right out to set the meter, then said they couldn't until the next week. The guy came yesterday to set the meter and left a tag saying he couldn't because no one was home. There were 4 people there and I have 4 dogs, he never knocked!!! I called today and "Sparkle" felt it was fine to yell at me telling me they always knock. I have a Ring... He did NOT. So I have to wait another week. This company is awful and there should be more options in our area than one, Dominion! Awful, horrible service. By the way, it took a year to get this far with them!

On Friday, Aug. 26, 2022, somebody removed the electricity meter for our apartment and prepared to install a new one. This did not work, and whoever it was just walked away and left both the new meter and the old one without even reporting it. It is now Wed. Aug. 31 and power has not been restored. We have had to spend four nights in hotels and had to discard approximately $200 worth of food from our refrigerator and freezer.

They Turned off my gas to my home with no warning, and then tell me I have to pay a reconnection fee. I'm completely disgusting with how I got treated with all this. I paid them 200 on the 3rd of Aug 2022, and then they shut it off with no warning on the 9th of Aug 2022, I call to figure it out. And they tell me to get it back on it's going to be 400+ dollars. So I go into smith's to pay 500 on my account on the 9th and call them back to get my gas turned back on. They tell me I can't get my gas back on until the 10th. I tell them I have 2 kids that need baths, and I need gas to cook them dinner. It's take all but 5 min to turn the gas back on. They tell me there is nothing they can do which is messed up cause they gave no warning whatsoever. If there was a different gas company I would leave them for sure. I absolutely hate how they handled the situation. They absolutely suck in my opinion.

Has anyone tried to open an account with them? It is IMPOSSIBLE. I tried and tried. Left my call-back number to no avail. So I held for 1 hour and finally got someone named Christie. She attempted to get through herself to the department she said I needed to reach and SHE couldn't get through either! But at least she tried. I asked her to take my number because if we got disconnected I couldn't waste another day trying. She eventually got me through to someone named Dasia. I gave Dasia our name and the street address with state and zip. Also the lot number. No new construction is given a 911 street number until AFTER the house is completed. Upon giving her that information, Dasia promptly hung up on me. A little too complicated for her abilities I suppose. But I am FURIOUS! So, I'm typing this review as I hold for another hour or two.

The representative I talked to was extremely rude and did not talk as if she wanted to actually provide me when any help with the service. I got no actual helpful information for the service. Instead all I received was an attitude.

They fools are trying to charge me for someone else's electric after I moved in October 2021. WHAT? It's almost June. Now they are trying to collect. I am Westcoast until I die. Eastcoast is full of scammer companies. Why do people even live in Virginia? On the Westcoast electric companies can't charge you after you move. This garbage company will never stop charging you after you move. They probably charging the other people that live there as well. Just live somewhere else.

My electric company is fantastic. If your power is out they come right away. They call and keep you informed how long it will be before things are up and running. They appreciate your input and let you leave a message or have a person to talk to. They do preventative maintenance by trimming trees to keep them from falling on lines. Highly recommend Dominion Power.

Their cost is always high no matter what time of year or season we are in. Every time I pay my bill it never seems to go down, it increases every month. Tried to get help but no one never responds to my phone calls.

Too expensive, horrible service. They need to work on their customer service and service itself. I am very disappointed with this company. As soon as I find another company I will happily cancel my service with Dominion Energy.

Guess Dominion wants to take a cue from Texas and figure out how to get the most from customers. The new meters are CRAP! And how can us customers even TRUST Dominion? Since the new meter was put on my home, WHILE I WAS NOT THERE, somehow my kWh usage is almost double my past historical usage!! I have 3 months of bills in dispute. I want a 3rd PARTY to test these meters. Why would I trust Dominion to test their own meter and say it's faulty?? That's like you buying gas and trusting the company is giving you a gallon because that's what the pump says. GUESS WHAT, 3rd parties test those pumps for us consumers to assure we are getting the gallon we are paying for. We need an advocacy group to do the same for these new meters. I'm not alone, my neighbors are having VERY SCARY SIMILAR EXPERIENCES!!!

I scheduled a stop service because I was moving and there was little to no instruction for what to do. No email except to confirm. Customer service was inflexible. Blamed me. Apparently they require someone to show up at the physical location and I didn’t live there anymore. No one was in the house for 15 days and apparently THAT costs $198.... customer service called me out for not remember the brief moment during cancellation that I didn’t remember their momentary instruction.... this company is crap and they don’t care about their customers. Unwilling to help you with anything.

I paid for my services to be restored and sent proper paperwork needed to complete this transaction I have emailed and faxed my paperwork 4 times and I still don't have heat. It's been 7 days, I was told it takes 24 to 48 hours to process then make an appointment for someone to turn my gas on. Furthermore I was told there are no managers overseeing the payment center so there was none to talk to. I've been on the phone with Customer service for 4 days now without any positive results. My daughter and I are in the cold without hot water. I need help!

We over paid our bill by hundreds of dollars. Your rep said $300 would be returned. We wait.... Then, we call to find out where our money is. The rep states the ACH was NSF. This is a lie. I have proof, both my gas bill and my bank statement say they still have my money. I fully believe someone at Dominion East Ohio Gas is stealing from people in the name of NSF checks. I have contacted East Ohio Gas Company Dominion and they are refusing to help.

Dominion Energy is the worst gas company you can work with. If there's any other option, I would immediately switch. They charge a fixed monthly fee no matter how much gas you use. When I moved to a new house, they started and stopped service on 1 day apart and sent me a bill for $30. When I called them to fix the billing issue, it was the single worst experience I've ever had on the phone with any company. I was transferred 5 separate times, at one point to the Gas Emergency hotline where the lady hung up on me. Then I had to call back and they have no record or any clue to all the other calls. It's unbelievable any company can be this bad. Their online portal is total garbage too. This is the worst company I've ever dealt with for anything.

I live in Mount Pleasant SC, My electric bill for august 2020 is 220.46. The most my bill has been was $180 tops during a month in the winter which is to be expected. I typically pay around $140 a month. I just think it's ridiculous how much the prices have jumped. I know they recently switch from SCE&G from my area but this is ridiculous especially in a time like this.

Dominion Energy business plan on maintaining and building more reliable power lines is to simply provide minimal service. You can look anywhere along their line and see poles needing replace, and worn lines. Their workers are fine and probably would agree that their company is the definition of a parasite sucking off the protections given to them by the government to help encourage better service.

We have been customers of Rocky Mountain Power/Dominion Energy since 1998. In that entire time, I don't remember ever paying late until last month. I closed a bank account and forgot to cover the automatic payment of $25.78 for June. For that mistake, I got a letter saying I have to pay a late fee of $20 and send the missing funds and late fee by money order or cashier check in the next 10 days or risk having my service interrupted. Seriously? I no longer have good credit after paying on time for 22 years? If I had a choice of gas companies I would be going to another company today. Too bad I don't.

I recently had a gas line by Dominion put into a home built in 1900. The salesman, Greggory ** was very attentive and professional. He always answered emails and my gas line was put in for free due to some kind of grant. Dominion worked with the gas line installation person so that the meter could be installed. I have not had any negative experience thus far. I hope that I do not run into issues that seem to be prevalent on this site.

I've called a few times recently to get the gas switched back into my name after renting our house for a time. Called again today with questions about my $366 bill. Every time I talk to someone in their customer service department they are put out. They act bothered with my questions. They're always ornery and cantankerous. They are the worst! If you work customer service for a business that doesn't have a monopoly on the market and treat your customers like they do, you lose customers or get fired.

Recently, I got married and called to change my name. With ZERO proof got that accomplished. Kind of thought with something this important changing that kind of info would some proof but fine. I then asked for the active statement that literally was out for 24 hours max to have the name fixed and to be emailed to me. That too hard for them to accomplish. In their words "You must wait for your next statement to issue." I am trying to get this to get a my driver's license updated with my correct name and do the Real ID without having to pay double. Apparently fixing the name on the bill is TOO Hard. My husband share bills and this is the only one in my name. I hope you are not trying to use them to assist for the REAL ID they will flat out tell you that you are screwed. It was easier to change and get my Social Security card changed and sent to me. And these are the great geniuses that are responsible for providing your home with electricity.

Recently, I engaged Dominion to come to my home to light the gas logs I purchased from the gas company several years ago. Previously, such a visit would include some basic maintenance--for example, light cleaning of the external components. The technician arrived as scheduled, lit the pilot within the first couple of minutes, told me that the light was burning yellow, which indicates that it should be cleaned. He then told me that Dominion no longer sells or services gas logs and that I would need to find someone who does. I was left with a pilot light burning, but I was worried that it was not safe. Within a couple of days, I shut it down. Oh! and paid the $100 service call bill. I understand that the technician was doing his job. However, Dominion has done a poor job of publicly communicating that customers should not call them to light gas logs and expect any other routine support of the logs. Disappointed.

Their customer service is the worst I've encountered. When trying to get a service back in my name, after a tenant moved out, it too 2 hours. The representative couldn't find the address (I've had service there for the better part of 12 years). Fast forward, I never received a statement and it took 2 more agents and a supervisor to even get my account information. I shouldn't have to beg to pay a bill. Come to find out they didn't have my information correct, yet there was a balance due immediately. I was more than ready to pay the balance, but they couldn't take a payment by phone. It had to be paid through the website. What has the world become when a human can't assist and I am forced to use their website?

Just tried to cancel service on a home we sold and were told they can't even Start the process until 3 business days out (their policy), which when I asked about if I'm the one being charged for a home I no longer own they said yes. Then they proceeded to tell me that they also have an Additional 4-Day Window in which if they receive service calls, they will attend those first and cancel WHEN THEY CAN. Excuse me, what!!?? So they get UP TO A WEEK to continue charging me for something I no longer own - and I'm sure they're going to charge the new owners too for those same days.

I called in to cancel service I had set up in advance to a home that I was purchasing, but never moved into as the seller backed out last minute. Dominion Energy's automated phone system sent me in circles, asked me for account info, and from there sent me back to the beginning of the process. I finally reached a person, who informed me they needed to transfer me. They sent me back to the beginning of the automated system. The next person I finally reached had the attitude that they were doing me a favor by answering the phone, and this was before I had said anything. They eventually reluctantly cancelled the service I never used. Good riddance.

A 1 star is too generous. Dominion Power now named Dominion Energy is so shady and crooked they have been overcharging people and it was on the news recently. Dominion cant explain the reason my bill has increased 1000 percent. I told rep my kilowatt hours last year were less than this year so bill should decrease not increase. Rep had no answer. My bill increase one month 110 dollars overnight. Congress needs to investigate Dominion. They are stealing which is against the law.

Essentially they have you leave a deposit and swindle you out of your money. They make up some ** about how you haven’t paid, and even when you show your debit receipts they don't care. Would not recommend, they do not care whatsoever. Worst service in the history of bad service.

Do not get sucked in to purchase the replacement or repair programs that Dominion offers. I have the Premium Water Heater Repair or Replacement Program. They cannot find a contractor that will work with them to come to my home. I contacted the plumbers in my area and they refuse to do anything for Home Serve USA.

Got a shutoff notice then called customer service to arrange a payment then to be told I would not have hot water on same day. My husband paid the same day gas was shut off then was told he could not set up an appointment for someone to turn back gas service on because service was in my name only and that I would have to call them back myself. So no hot water to take shower or cook and I had told them I have a one year old child but customer service lady just replied, "Oh I'm so sorry." For being five days late to pay my gas bill, this is the worst gas utility service I have ever dealt with no compassion whatsoever.

I'm surprised how this company going down, I mean look at everyone's complaint and their experience. I've had been in their shoes and know how they feel. I felt upset, well even I'm angry because I know I did paid my bill last time but maybe because of my laptop was frozen for little while, like loading and then after back to normal, which is went through complete which I expecting to, but turn out my bill was past due and I received their mail and say it was declined due my bank but my bank said it wasn't declined, and went through perfectly fine.

These utility companies recently merged and they're both terrible. I had a payment arrangement for my utility bill but left work late and they closed. They turned off my lights on a Friday of a four day weekend, in 100 degree weather! Waiting three days wouldn't have bankrupted them! Heartless!

One star is overrated. My Dominion bill is due on the fifth of the month. My bills go out from the bookkeeper on the first. If there is a weekend between the bills being sent and my bill do it well past the fifth of the month. Dominion jumps immediately on it to charge me a penalty. Even though the damn bill has been on its way on the first of the month for 25 years. This is the worst damn company to deal with. A real rock-bottom trash gas company

I got a shutoff notice on the 15 of March. Paid it as soon as I got it. Yesterday the 25 they shut my gas off. Today I got a letter in the mail saying I have 10 days to make payment arrangements or will be shut off. When I called to see what is going on they said my payment was declined but my bank says it went through and I explained to them and told them about the letter. They said there is nothing they can do. Told me to make my complaint on this site. That the letter was sent out because of the bank not accepting the payment I said why was it shut off. They said nothing they can do.

I had an appointment scheduled for yesterday 1/23/2019. I paid the reconnection fee last week. I waited all day at home yesterday for my gas to get turned on and when I called around 3 pm they claimed that someone did show and no one answered the door. To mind you I stay in a trailer so if someone knocked I would have heard and then I was sitting by the front window all day waiting for someone to show up, and if they so called showed up they didn’t leave a notice at my front door.

Dominion Virginia Energy provides no discount to longtime customers nor do they give any discount. Now that fuel prices are down shouldn't we get a lower electric bill. When oil prices were rising we were hit with "fuel surcharges" but now that fuel prices are dropping we get nothing? Amazing.

I live in a duplex in a suburb of Cleveland. I came home from work Monday around 7:30 pm to find a freezing cold house and my dog shaking and whining from being so cold. Before I could let him out, my downstairs Tenant came to me and asked why the gas was turned off. I had no idea! So I call Dominion but they are closed and I can't get in touch with anyone who can tell me any useful information. I called first thing the next morning to find out that Dominion had detected a leak in THEIR line around my block, so they disconnected our gas for our safety. Understandable. So I ask them when will service be restored? They tell me that the line is repaired and I can schedule now to get reconnected.

Worst customer service. No phone call ahead as requested. Terrible website with misleading info because all states are on one site and when you click on your state it still gives others with different charges/info. Still no gas service after scheduling for today. Had to reschedule for next and will have to wait in the cold for up to 4 hrs for (maybe) a worker to show up before (possibly) my gas is turned on for heat. They won't even contact their own worker to confirm if anything was connected!! What a joke of a company! I'll be looking into going all electric for the home I just purchased. It was the most aggravating experience I've ever had with a utility company. They need customer service centers in the states that's being serviced!! Thank God our area's electric company is not Dominion!! I would have to consider moving to a different area they didn't service!!

I moved out of my condo on June 29. Had service set up at a home for July 2. Decided against moving there due to it being unlivable so I canceled my transfer of service through Dominion’s website. I get a bill a month later thinking that it was my last bill and paid it as I normally do. I then got another bill and it got me thinking that something was not right so I called. Woman in CS told me that she saw my disconnection of service and that I would be seeing a refund in the mail.

Dominion energy is a ripoff. They bill people by estimating the meter readings when my meter was messed up not reading well. They charged me over 400 dollars. I wish I had another option of getting electricity. BS company.

Me and my wife are very conscious energy consumers. The thermostat is rarely used. The hot water as well. Our gas stove is used at most twice a week. The average bill we have never exceeded $50. For a reasons we don't know our bill jumped to $200 this month. I requested one of their usual unprofessional customer service for an explanation and couldn't get a satisfactory reply.

As a disabled retiree, I've been on equal pay with this corrupt company for several years. I also go paperless with all companies, this one included. I just got a letter telling me my bill is almost $500, this without any notice either letter or email whatsoever. They assert they informed me by email of a monthly rise in cost. I received no information of any kind from this company all along, until this, a demand for $479 or cutoff. The only appliance using gas is my water heater, with usage the same year around. I see another review below with the exact same thing happening. Something is seriously wrong with this company. We need to get media involved. This is why monopolies are supposed to be prevented.

I asked a customer service rep why is the delivery fee more that we our consumption fee. She gave me a B.S. answer that I still don't understand. Basically didn't answer my question at all. They also applied a misc charge on my bill this month. Probably not just this month, I just happen to catch it this month. When I asked what was that for, she said it was a consumption rate raise from the beginning of the year. SMH, I can't stand Dominion, they are crooks like many of these companies that have no competition.

Set up Auto pay online, then received bill for over $524.00 which was very high. Since the bill was not paid and a late fee was charged, made a payment immediately for the full balance. Dominion now is taking two payments. They refuse to cancel the second payment and is now charging me an NSF (Not Sufficient Funds) for a payment I do not owe. Customer Service Manager Michelle says that is policy and the charge is correct.

My complaint is that I have to call Dominion service multiple times because most of their customer service representatives doesn't have any clue of what to tell me to help me understand the process of replacing the meter base in our house! They are not very helpful at all! I wish they tell me all the information I need to know right away. First, their Technician told us we need to hire a qualified electrician to see the problems and left; the only thing he told us the problem was the left jaw was bent. (As this was my first time hearing this I was dumbfounded, what was bent?)

I have had them for years and have no problems with them - when Mother Nature decides to take the electric down, they are very prompt to be out in all kinds of weather - working to restore power.

We have been with Dominion Virginia Power for over 20 yrs. Our home is all electric, which is very costly. We keep our thermostats as low as possible, and use a wood burning stove to avoid always turning the heat on. In the hot humid days of summer, we use timers on the window units, turning them on in the evenings; again, to keep the high cost of electricity down! We are located in an older neighborhood with overhead power lines. Every time there is a heavy thunderstorm, ice storms or high winds we lose power. We also are plagued with momentary power loss almost every few month, which has a negative effect on the life of our fire alarms and other battery-run appliances. I should mention though that when we experience power outages, their automated system for reporting outages is very good. Over the past few years, their response time to power loss has improved.

Dominion is very conscientious starting & keeping customers services connected. The referrals to agencies to assist with payment options is very nice especially the Customer Service Center. They're very polite.

After the Derecho 5+ yrs ago, we were out of power in our area for 4+ days. Dominion Power had 24/7 emergency teams trucked in from as far away as Texas to bring our area back up. Our area is notorious for losing power with just a sneeze, and Dominion Power has been working on improving the area.

I have always received excellent service. When there is severe weather conditions, and I lose power, it is usually restored very quickly. However, I am concerned about the proposed pipeline.

Terrible hours, for something so important such as gas (esp during winter). Terrible, could care less attitude customer service. Wish there were more options for gas. We built a new house and are new to setting up ALL these utilities and companies. Made a honest mistake of forgetting to call Dominion whatever it is called. They said they attempted to contact us!? He knocked and ran to his truck got his stuff and turned it off (We weren't home. Have ring and saw how fast he was and attempted to talk to him through ring, he ignored our 3 attempts). Called them right away after realizing what was going on. Called Friday around 12pm. They said it was too late and it will be shut off till Monday. MONDAY. It's February, we have children. They don't care. They said the guy won't come back (even though he was still in front of our house) and take off the lock. It was pathetic and sad how lazy and how much they lack sympathy.

We are the odd extremely conscious energy users; our thermostat is rarely on at all (and set at 66 it is), my wife and I take our showers at the gym, and our gas stove is used at most once a week. In over 2 yrs at a our current residence we have never had a gas bill exceeding $50. This winter has been unusually warm so gas consumption should logically be down, dramatically so. Yet, we got our gas bill this morning and it is $140. We talked to a neighbor and a family member who lives in the area, their bill is also exponentially higher than it has ever been. Something is clearly going on with Dominion Energy.

Dominion Energy bought out Questar in Utah. After it happened I received a bill stating that my balance was $0. I called to question my bill. I was told that it was correct. The next month I received a bill which said my balance was $0. Again I called and to question and was told it was correct. Last month my $60 bill with Questar turned into $117. This month my bill is $175. Excuse me? This company is doing nothing but ripping people off. Something is definitely wrong with their billing practice. I'm having an attorney look into the issue. This screams class action.

Worst customer service ever. So you get that automated call saying you're late making payment. You need to make a payment before a due date that they set before you get cut off. Okay, fine. The date they set is always a day or two before you get paid. Never fail. Called customer and say, "I can't pay you on the 6th but I can pay you on the 9th in full. That is my payday. Can we do this instead?" "No. It has to be paid on the date given." I asked for a supervisor whom might can override this for a 3 day extension. Remember, I'm calling to pay on my bill. I'm told their computers are set and lock and no one can make any changes once you are given that payment arrangement date. That is so much bull. You can smell that from California.

I've just received my power bill January the 25th of 2018. I am not happy with their new charges. Dominion has monopolized on electricity and power throughout the state of Virginia. My bill is $297.30 due February 16th. My previous bill was Received on December 26 of 2017 which the due date was January the 18th 2018 of $194.65. I paid that of course. I also paid a extra 5 cent to the bill which it made it $194.70 So on this month then I received the bill January to 25th 2018. The due date for this bill is February the 16th 2018 so do the math from the bill. On January the 18th of 2018 to February the 16th 2018 that's only 29 days so I Receive a bill from Dominion every 11 days out of the year.

I paid my bill before the due date, but it was returned back to me, because of that they charge me 12$. Just because the payment didn't go through, it's ridiculous, I never seen something like this before, I asked them to take off that fee, the supervisor said she can't do anything about that.

I paid my bills and Dominion turn off my electric anyway. I call Dominion after making the payment and two woman I talk to did not give a rats of what I said to them. They told me to call 211 which is just the way of saying take hike. I paid $300 dollars cash and that should be enough to not turn my electric off. They don't care!

This company is a perfect example of no customer support. I would be hard pressed to think of a company any worse! This is the problem when consumers don't have choices and are forced to choose only one provider, companies then take advantage of consumers. There was a technical outage in my building. The power went off in the morning on a weekend when we had a party scheduled all day. Called and spoke with a supervisor who told me power wouldn't be restored until 11pm. She then explained to me there is nothing they could do to compensate for ruining our event. Not $5 nothing... how poor! She then explained maybe they could do something after 6 days with no service and even then they can't guarantee anything... what a joke! This company is the worst I have ever seen! Virginia get a clue and get this monopolistic out... we need choices!!

My daughter was rushed by ambulance a few weeks back and since then been at 3 different hospitals! She is being sent to see the Chief of Staff on ENT in Washington, D.C.this week! Once I was home longer than 5 min among a pile of mail I found a disconnect notice from Dominion VA power for over $1,000.00. I called them right away and all they could do was tell me to dial 211! The disconnect is less than 24 hours away! I am a single mom of 3 children and don't work due to my own medical issues! Dominion power has been paid by me a total of almost $2,000.00 since June 27, 2017. I can barely afford to keep food in the house! After calling 211 I set up an appointment with United Way and Salvation Army for assistance. I have to get someone to watch over my sick child while I meet with these agencies first thing in the morning!

Every customer service representative is very rude, disrespectful, doesn't show any hospitality towards anyone, they will not waive any fees. They will put you on hold and let you stay on hold for almost a half hour. They have Forever lost a loyal customer that pays in full on time every month!

Extremely rude, unethical, and literally robs you of everything you have. Dominion has damn near caused me to lose my home and be homeless due to a $600 bill with unexplained charges. That is the exact amount my rent is. I have called every day for the last month with no answers and saying they will "credit" my bill for the current month. All they did was credit my bill and then forward the amount they credited back onto my next bill. My heart is broken and I have been so stressed out that I just don't care. Thanks Dominion for taking my home from me in order to keep my lights on. How can these people live with themselves?

So Technician Tyler from DOMINION energy shows up at my house and says, "I need cash from you right now or I'm turning off your gas." WTF!? Right! So we are just supposed to GIVE CASH TO SOMEONE WHO SHOWS UP AGGRESSIVE AT OUR HOUSE TO TERMINATE OUR SERVICE? I ask Questar gas in Springville if this is standard procedure, She tells me: "They are not supposed to make contact with you." Yet, Tyler did exactly that! I told him that I will call right now and pay! He tells me, "Unfortunately I cannot wait for that." This little ** can't wait 5 minutes while pay on the phone? What the hell is wrong with your people!???

Today I was shocked to find out that Dominion of Virginia has been taking my regular overpayments for years and directly moving them to a so-called ES INIT account WITHOUT my explicit consent (its CEO's bonus fund?). When I spoke to a supervisor, Ms. ** (Any coincidence here?), she didn't feel any shame of Dominion's business misconducts and claimed that it is stated on the monthly statement's fine prints. Basically, she claimed that it was my fault for not been realizing it even if Dominion has been stealing for years.

Dominion and the GAZ company are worst than any third world country companies I have dealt with. Worst they actually strive on mediocrity. They charge you whatever amount they want and bully you in to believing it is your fault because you kept your thermostat too high or too low. They can do whatever they want because there is no competition. If I could rate them negative 5 star I would. They are the worst in US if not the world.

Dominion Virginia Power is unfortunately the only Power Company in Northern Virginia, they are also the worst Power Company. Their customer service is horrible, it takes you forever to get to a human being. You're usually sitting on hold for at least 15 minutes before you can talk to a person and then they keep putting you on hold while they try to look up your information. In my household I have a medical condition. They had my medical paper on file but each year they purged their system and they forgot to send me another one. My power was turned off. I paid to have it restored immediately but was still told that I would have to wait until hopefully no later than 8 to have it restored.

My son has a medical necessity and they do not care. I paid my bill and they refuse to turn my service on until 8. I talked to the head of the company and she is a total reject. I spent 30 mins on hold trying to talk to the right person and here I am in the ER because my son need his nebulizer and couldn't use it home!

I enrolled my account in autopay. I also disabled "budget billing" because I'd rather just always pay the full amount due on the due date... automatically. "Automatic Payments. Pay 100% of balance due on the due date. Enrolled." Great! Lo and behold, after the draft goes through I notice that only the budget amount was taken out. "PAY 100% OF BALANCE DUE ON THE DUE DATE" seemed pretty clear, but it didn't happen, so I called to find out why.

Power usage discrepancy - I moved out of my home on October 15, 2016 due to accepting another employment opportunity located in Fort Meade, Maryland. The house has been vacant since I moved out. I believe that my electricity usage is incorrect and that there is an issue with my meter. There is no way that the home could generate that much electricity without someone residing in it. I have also compared the current monthly bills to bills issued in 2015 (which is when I resided in the home with my son), and the cost is about the same, which is also impossible. I really need someone to look into this as soon as possible. I called customer service recently and was told that there was nothing that could be done. When I resided in the home the total power usage was 11,197, and since moving out of the home the total usage is 14,615. The current amount exceeds the amount of power that was used when I physically resided in the home.

My wife and I are in our late 50s and have NEVER experienced the trouble which Dominion Hope gives its customers! We own 4 houses in Parkersburg, WV and it is only brutal to deal with ONE utility company... Dominion Hope. I know that people have jobs to do, but to have such unsympathetic, rude, and crass customer service located 1,000 miles away in Waco, Texas is unbelievable. Since I was working, my wife had to be at the house to have gas turned on. It was the dead of winter and about 15 degrees outside. The best they could give for a time frame was 8AM-Noon. So since the house was cold and had no furnishings, she waited in the car for a technician to come by and read the meter and turn on one little valve. Okay, 4 hours right? NOPE.

I called Dominion Power to do a simple transfer. The customer service rep was not friendly. It was downright brutal dealing with this company! It was an act of congress to have our service transferred. Dominion Power is the worst in customer service. I was transferred from one person to another. The government likes to destroy monopolies. They should start with all utility companies and make them earn their customers.

Dominion Power has charge me twice for the same bill that I have already paid last month and this month which is causing a back up. I have been paying my bill as normal until January bill came in and Dominion Power out of the blue cast my bill up to 270 after I had just paid my bill and the amount should have went down but instead it went up and I have not been home nor was I using my heat. I called and I was connected to 3 different managers and there was only one that gave her name and she as a manager could not tell me why my bill was going up when I am making my payments. I ask "Why are you not posting my payments?" And in response I got "Well I see you made your payment on this date so you owe now 217." And I ask can she send me that payment bill amount then she said "Oh but you still owe another amount."

When my husband and I moved to a new residence, we were supposed have a transfer of service and stop service at our old home. We just found out that the power was never stopped at the previous residence and we have been paying the bill for two homes for several months. We only found out by accident that the new tenant had never turned power on in her name. Any attempts to resolve this issue have been met with a runaround. When I called to determine whose name the electric had been in for those months, I was told they had no record of my call to stop service to the old residence. I have never had to specify that I needed to stop service to one address when it is clearly a transfer, but yes I had specifically requested service be stopped at one residence and transferred to the new one.

My girlfriend lives in Chesterfield, Va. She has a 3500 sq ft @ floor colonial house built in a nice neighborhood, 5 years ago built on a crawl. Her electric bill/ cooling bill averages 300-350 a month during average months and 500-700 a month during summer months. Yet I am in Central Virginia living in a modified rancher with 3200 sq ft built on a partial basement and my electric bill only 95-110.00 per month plus I pay 5.95 a mo for surge protection on my appliances!!! Have a surge suppressor on my meter base! Only thing I can think of is our rates must be cheaper than yours or your incomes are higher proportionately and Dom Res is making sure they rip you a new one... Think I'd be interested in a change if I were you to a area that is served by a coop electric firm... jmho.

I have lived in a dozen states now and Dominion Power has been by far the worst power company I have ever had. I've been forced to buy backup power supplies for all major electronics and my alarm clocks are now automatically resetting because of the number of power outages. It is absurd. Just last night there were 4 times when the power went out for absolutely no reason. In the 7 years I've lived here the power has gone out on average 2 times per month. It's frankly outrageous how often the power goes out and regulators do nothing to force them to actually provide decent service.

Updated on 01/07/2018: I have been living in Norfolk, Virginia now, at this same location for around 5 years, and have always (no other option) had Dominion Power as my electricity provider... Now, all of a sudden, Hampton Roads is caught in an extended cold front that is projected to last until Springtime, and we just got hit with a MASSIVE winter storm that left about half of the East Coast covered in 2-4 feet of snow, and the temperatures will not be getting above 40 degrees until Monday. I just got a bill for $220, from these people, which I paid in full, because I know that they are FAST to cut you off if they don't get their money, but can take hours, and even days to restore service back on, after you get paid up. Why not, they have a Monopoly, and they KNOW it?

I called to set up electricity for a new apartment and Dominion's customer service is ABSOLUTE GARBAGE!!! THE WORST!!! I wish there was another company I could go with to get electricity from. With electricity being a LIFE NECESSITY they have you jump through too many hoops to get services started because they're afraid of fraud. NEWS FLASH DOMINION! Criminals will circumvent your HOOPS so stop making it difficult for the honest customer try to get electricity in their home. After all the hoops they want a UNETHICAL DEPOSIT AMOUNT which they keep for 12 consecutive on time monthly payments. Heaven forbid you forget to pay on time 1 month and it resets their stupid count. Terrible customer service every phone call! Every time. I HATE, HATE, HATE, HATE, HATE DOMINION POWER!

Our business, a Garden Center in Fairfax, was without power when we opened this morning. We were told by the crew working outside our gate that power would be restored by 9:15 this morning. About an hour later the crew left, but we didn't have power. We began calling to find out why. A representative from Dominion called my husband back. He said that their records showed that the power had been restored. He suggested that we check our main breaker. We did, but it was not the breaker. At 10:45, my husband was able to reach the man from Dominion that he had spoken with. The man told my husband that there was a crew in the area and that they would return soon. As of 1 pm, no one has shown up. The rep from Dominion will not answer his phone, nor will he return our calls. I just called the automated number again. It now says that we have an outage that will be repaired between 1 pm and 6 pm.

Horrible billing & customer service. Bills are about the month before so it makes it confusing for the customer. I had to setup a payment arrangement however plans changed & I couldn't make the arrangement by 9.14.16 by 5pm. which I called prior to see if I could push back another day because I got paid on the 15th. The agent told me no.. but stated I could pay my past due balance on the 15th before the tech came out to disconnect service... I actually ran to the bank as soon as my deposit went through (1am on the 15th) just to make sure I paid the balance prior. Since they wouldn't/couldn't tell me when the tech was coming out.

Dominion power sucks... I overlooked paying the electric bill and the tech came to cut me off this morning. I said "give me a sec and I can pay the bill right away," the tech said he is not allowed to do that so I went online and paid anyway before he even left the house at 11 this morning. I called and did the directions for reconnect and now almost 7 hours later I'm still waiting for power to be turned back on. They are quick to turn you off but don't want to turn service back on.

As a Dominion Customer I'm appalled by the lack of customer service from this company. It is almost impossible to communicate with a real human being at Dominion. Their website is set up with third party vendors so bill payment is online with Bill Matrix while Bank Draft comes from a separate vendor. Many of the email links on the Dominion website do not work. There is only one customer service telephone line and the system is entirely automated. There is no option to speak to a representative.

I moved to a new apartment and scheduled power to be turned on. To make a long story short, I called Dominion daily to understand why my power wasn't on. Each day was a different excuse; the tech tried to reach you, meter couldn't be found, or dangerous conditions. Sometimes the excuses were repeated, for 7 days. I informed representative I was never contacted. When I asked to be contacted, I was told techs do not call customers. The stories went on for 7 days. Then, out of the blue... 7pm on a Friday... power went on!! I ran to every window. No tech or truck. Anywhere! I was thankful. I made a claim for my loss. Almost 7 days later the claims rep said my power wasn't turned on because I couldn't be reached and reps couldn't get to meter. WHAT!!!??? I explained this to him AGAIN. Next email, did you bring the food from last residential area. WHAT? Yes, that has NOTHING to do with my power not being turned on!!!

They have the most rude customer service representatives I have ever encountered. They are also the only utility company I have worked with in VA that doesn't collect customer feedback surveys, which I find interesting. I am buying a new home and asked if they could provide an estimate monthly bill for the home based on historical use. I was able to obtain this information from Washington Gas and Virginia American Water easily. Not only was the representative rude and unhelpful, she claimed to be transferring me to the Account Management department, which left me on hold or 30+ minutes. Unfortunately, you don't have a choice in using Dom VA Power as your electric provider. They are terrible.

I fell on hard times at work and moved out of an apt on May 2013, the day before an eviction was to be executed. Just prior to moving I called DomVaPwr to have svc disconnected the day after I moved since we would need the electricity into the evening to see what we were doing. I didn't hear anything back from them and trusted (BIG mistake) that they had dc'd the svc. In Dec of 2015 ... yes, TWO AND A HALF YEARS LATER, I got a letter from them at my current address saying that $1972.30 was being added to my current bill to cover svc at that old address from May '13 to Dec '13. I called immediately, informed them that I had moved out in May '13, and had requested the svc to be turned off. I was told that there was no record of me calling. When I asked why I would move and not turn off the svc, the answer was a weak "I don't know."

We just moved into a new trailer. Well they charged me the deposit installment of 86 and is only a one time deposit but it's on the 4th month and still have it plus we never home during the day. Everything stays off even the heat. The only thing at night we use is the tv and we don't cook. We go out but my bill is still 450. That's crazy! Dominion sucks and is overcharging customers.

It started December 20, 2015. We moved into this house. The power was already turned on so we assumed the owner turned it on due to the cold weather. On Jan 28, 2016 the power guy came to our home and said that the power was unauthorized usage. So I called the landlord. She told me that she did not turn it on. So I called the power company to put the power in my name. They said I could not do that until I paid the 1260.64 for that bill.

I was having financial problems. I received a disconnect notice. Dominion Power would not give me a 24 hour extension to where my power would be cut off. I live in VA. We have a lot of racial issues in our area. I am white and I truly feel because of this I have been discriminated against. The 3 - yes, three - supervisors I talked to were black. I could tell by their diction. I've been around these type of worthless individual since 1974. They would not even give me an additional 24 hours... Really?! Dominion Power is as I feel racist and non caring per the treatment I have received.

My ex boyfriend, the father of my children gave me his mobile home to ensure our children had a suitable place to live. I lived with him at one time. I moved from Ohio to WV so I needed to transfer my license to WV. This was in 2013. Well he left owing a gas bill which I thought no big deal. So I called dominion and gave them the required info, id, ss card and rental agreement because it's a rented lot. The gas company sent me my first bill for the initial hook up, he no longer resides here and my agreement was the utilities would go in my name.

I had lived in Morgantown with two other roommates for a year and a couple of months. I set up the gas account in my name when we first moved in and disconnected after the lease was up. When I called to discontinue service the representative notified me there was no balance due on the account and the deposit would be returned to me in full. I thought this was strange because we had never received a bill for the year we had lived there but I went ahead and collected the refunded balance on the account. Months later I receive a call from a debt collection agency asking for 1500 dollars. I call customer service at Dominion and they are rude with nothing to say but, "Sir, you're screwed" pretty much. Anyone else have a problem with disputing something similar? What should be the next step? I feel it's their fault for never sending a bill and then telling me there's no balance due on the account.

Our daughter paid her remaining bill in October 2015. She then called to get gas turned on at her apartment. They said she had to prove she was not the previous tenant. She had to fax a copy of her lease and id. They were very rude to her at call center. Then finally they said they had received info and they set up a date to have gas turned on. It took a few days saying they only did that on Tuesday and Wednesday. Then they came and did not knock loud enough to hear. Then her mother went over to wait while she went to work. They came back and asked for a screwdriver and I said I do not have one. Then went all the way down and came back up and asked for pliers. Crazy. Then they said they broke something off and they would have to go and turn it back off and the maintenance man would have to fix it first. He came right away. He put a new shut off valve on it. Then she had to wait another week for them to return.

I called them on Monday to turn on our gas. We have a gas hot water tank and gas furnace. I called them everyday to turn it on. It's freezing out and I never knew of any utility company will let a human being freeze with no heat. What is wrong I looked up numbers to complain. All they have is customer service. They're mean and rude. What is wrong with wv letting people freeze with no heat. I never lived in a state ever that would let a human being go with out heat. I'm new to the area. I know No one to go stay with. My landlord tried calling them and they keep telling him and me Friday. Friday and 7 days later no gas turn on. I'm gonna have to move out and go back to my home state.

So, my husband and I got behind on our bill then it was shut off because other bills were more important at that time. A while later we paid the owed money plus an extra $80 for reconnection. This was on a Thursday. The following Thursday, still nobody had stopped by to turn the gas back on even though I was told everyday someone would be here between 8am and 8pm except Sunday. Everyday that I called I was told the same line. "Someone will be there today." Nobody at this company cares! It's the only company to get gas services from so they do whatever they want.

I would first like to acknowledge that Dominion Power does not care about you as a customer. I am in business for myself but have had a slight decline of clients, which has compromised my income. I, however, have always made a payment to Dominion. I tried to make the full payment but sometimes I just couldn't. Over the summer, I rarely run my a/c, however, I noticed the increase on my bill and even called and spoke to someone about it. He couldn't figure out why it was so high. With that, I still made payments but my overage increased. For Oct/Nov, I made the full payment but the overage was over $200.00. I just made a payment a week earlier than when it's due. This a.m. I noticed my power went off around 7:45 a.m. We have had power go off at times in our neighborhood recently.

I have been a customer for over 15 years and recently rented out my condo and transferred service to the tenant. Just yesterday I received a collections notice for a small amount of money that appears to be a remaining balance on my account before it was transferred. I contact Dominion and advised them I had not received any final notice or any notice for that matter that the account had a balance. The customer service person was rude and not helpful. I advised the customer service rep that I paid the bill once I received a notice for collection, but would have liked to have been notified by DOM prior to it going to collection. The customer service rep said they sent me an email. REALLY! Going forward I am removing myself from all paperless bill notifications! These people are ridiculous..I would strongly recommend not going paperless with this company. They could care less about their customers..

I had an extension to pay my bill. I set it up to pay and it was going to be one day late. ONE DAY late. I have been a customer of them for maybe 30 years... and they refused ONE DAY.

I already paid for reconnection and they said it'll be back at midnight but then I followed up and they said if it failed to be reconnected again bet 12 am and 6 am I need to wait for day shift which is 7 am onwards. That is ridiculous, I just bought meats and now it's gonna spoil. I hope they can improve this. And they told me that they're fixing a primary problem, it's like they're saying we don't matter even if we pay them. Goodness gracious!!!! Fix thissssss.

Words cannot express the frustration I have felt in dealing with this company. I moved and spoke to someone about having my service cut off. They did NOT do it. I had to call and wait on hold for almost 2 hours as I got switched around. I called and finally someone said they would take care of it. THEN... they tried to take money out of my bank account even though I had ALREADY PAID. They claim that you cannot pay ahead because they will automatically try to take it out on the date they have scheduled. So, I had paid early, but it didn't matter. I called and waited for another two hours. Once again, the person apologized and said they would fix it. Today, I received another bill for a late fee. I don't have time for another 2-hour call. This company is the worst. I plan on contacting the BBB.

When we had moved we were paying for electric at old house plus new house. So therefore we got behind. Well called a representative to see what we could do to prevent getting power cut off. There was a payment plan option That we jumped on. Had to pay half of what was owed to get it started, it was over $700. It all had to be done online. So without our consent and not knowing that when we made that payment online they had switched us to online bill pay. Knowing we didn't have internet access at home. After setting the payment plan we wondered why we weren't receiving our bills in the mail. So once again had to call customer service to get that straightened back out. We were apologized too because it was their mess up and went back to paper bills. So when we finally received the bill in the mail it was already a month after starting the payment plan.

Last year I contacted DVP 3 times about Penn dragging shrubs down my driveway and leaving a large pile in my yard for 2 days. It was difficult to find someone to speak to and finally I spoke to the Forestry Department who hired Penn to trim trees. This year Forestry sent a mass letter to consumers about the Penn trimming. I called the Forestry Dept. and told them to have their contractors stay on the easement and do not drag and store all their waste in my front yard, in a detailed message since no one answers the phone.

I had a disconnect notice from Dominion power. I set up payment arrangements and they offer me a payment plan in order to get my bill back low. Well I did what I was told. I had to pay the down payment by July 6th. I paid on July 2nd at 12:01 pm which was four days early at a food lion which said that they accepted dominion power payments. Well I kept checking the website and calling the 24 hour customer service automated line and nothing was post.

My light bill has not left 505 dollars since February of this year and me and my family are so tight each month because of it. My property has even taken upon his self into installing a new air condition unit and it’s still high. I'm supposed to be on a budget bill thing and that's the dumbest thing they could have ever came up with. I thought it was here to help but only to make matters worse. When I called to try to get help they said I would have to owe them even more money. Budget billing is not to help people it’s to hurt them even more. It’s a shame that people that pay their bill on time always the ones that get no help. I'm so sick of the state of Virginia using its residents.

Earlier this year, my family and I moved from our apartment, into a new house. Before moving, I called Dominion to cancel the account at the apartment, and start a new one for the house. The representative who was handling my account said that she would cancel my old account, and give me a new one. While I received a new account for my new address, the old account was never cancelled, so I was receiving bills for both the new address, and my old apartment. It should have been second nature for the representative to cancel my old account, but this was never done.

After receiving a bill for over $300 for January I turned off the A/C Unit and used only a GAS Fireplace. My family froze our buns off and still received a bill for over $300 for February. I shut off the breaker to the A/C unit for the month and still received a bill for over $300 for March. I contact the BBB about it and they investigated. Dominion just sent out a tech to test the meter and BBB closed the case. My Average bill is $130 a month. How can my refrigerator, water heater and TV use $300 a month when the A/C is off? I now have a $475 Gas bill for the 2 months, I used it to warm the whole Townhouse. I have proof of my story. Where is Dominion's Proof of their Charges??? I'm Pissed! Below is the letter Dominion sent to my through the BBB to close:

I've had Dominion several times since moving to VA. The customer service is terrible. Had our electric turned off and they said there was no way they'd work with us... whatever. Paid the bill at 3:00 today, and they promise it will be turned back on by 8:00. Here it is at 11:00 pm... No power. I call the 'customer is never right line' and the woman treats me like I haven't been a customer for three years. She tells me that they have until whenever to turn back on the power. That 08:00 pm is bull and they can turn it on, and still charge you, whenever they want in the next few days. So let down yet again. I shouldn't be surprised.

What a racket - in a month’s time my bill has climbed to 470 dollars, last year at the same time it was 300. Why the increase? I asked to speak to someone and have been on hold for 29 min. Yes I know it has been cold but with the house empty and programmable thermostats and a propane fireplace keeping the furnace at 68...how can my bill keep going up. This Monopoly needs to be looked into. If I could switch to Natural Gas I would do it in a heartbeat. BE WARNED.

I missed a visit from VA Power who were in my neighborhood checking easements on our personal property. When I returned the call, I was told that my shed does not meet the requirements of distance with their easement that runs along my back yard. She said that it is in reference to Dominion Power's right of way dating back to 1949. What's interesting is that these houses were not built until 1969, and therefore, no property lines were drawn to even show where these easement areas are placed. What is the origin point of where the distance would be measured if property lines were not in place? Well, I meet with the VA Dominion Power representative tomorrow. This should be interesting. I'm sure that they would not absorb any cost to rebuild a shed, either. Stay tuned! (Any advice?)

I am a hardworking citizens working two jobs. Me and my family leaves home before 9:00 am each morning and don't return until after 6 pm. I keep my thermostat on 72. I am very unhappy about the $700 light bill that I received. My bill is more than my rent. I can't afford this and I believe this is a rip off. How can the working family afford this. I am walking around my home in misery, uneasy and depressed due to my inability to pay this bill. I have reached out to resources however I work and do not qualify. What now??? I hardly have my lights on and wash at night.

Not sure what Dominion is doing but both my last two bills have been over $400. This had double since last winter. Dominion is such a rip off... My thermostat can even be set to 60 when not home but the bill is still the same. I am resulting to just turning the heat off when I leave for work in the morning. This is ridiculous that my power bill is almost half of my rent.

DOM ELECTRIC raised my monthly budget amount from $120 to $285 WITH NO NOTICE. That is an increase OF 238 PERCENT. I AM A SENIOR (68) on a fixed income. THAT IS NOT FAIR!!!!!!!! Increases of that kind should be phased in for folks on fixed incomes. The company is using a previous tenant's data to determine my budget amounts, and then increasing my bills using someone else's old data!! It is disgusting!

For the last year I have been renting a home and all of my power bills have been in the 150 to 160 range. Now in the months of January, February and March, have seen my bills go from 150's to the 200 range. Now I am looking at 400 power bills in one month of service. Saying that my power consumption has gone up 1100 Kilowatts how is this possible and you get no answer from customer service and no help from anywhere else. It is just like that they can charge whatever they want. This is not right. Something has to be done with this company. It is like they are robbing us.

I got their advertisement in my Columbia Gas bill, and assumed it was a cost saving information. I called both companies and asked if this would make my bill less, and they explained to me that dominion's services is cheaper because of something about the ccf rate charge or usage. Being a regular consumer of Columbia Gas, I took for granted that this would help me with the high charges for my utility, as I am on a fixed income. After getting the first bill for 200 plus dollars, I thought it was okay because its winter, then the next bill came for 294.00 and called and cancelled Dominion on January 20, 2015. They said “okay it’s cancelled.”

I have had issues with Dominion and I do not know what I can do about it. The company seems to be able to charge whatever they want for electricity and no one is regulating it. Once the winter started, I understood my bill was going to be higher as it costs more to heat ones house but I have lowered the holding temperature of my apartment for three consecutive months yet my kilowatt usage continues to go up. In December's billing period, I had a roommate and I kept the thermostat at 70 yet I somehow used more wattage during January's billing period when my roommate moved out and I turned the thermostat down to 68.

Two weeks ago I accidentally somehow made two payments, the payments were made two days before my next bill generated. I called Dominion to refund me my money because one of those payments was actually a part of my rent. They gave me the run around telling "OH SURE WE CAN HELP, IT SHOULDN'T BE A PROBLEM since the second bill wasn't generated yet." They asked me for proof of bank statement saying the money was taken out before the bill was generated so I FAXED PROOF LIKE 20 times. They kept telling me that they haven't received anything. Now I work in back office I know how to fax papers and I know that the bank statements went through, they just did not want to give me my money back.

So we are leading a house me and two navy buddies. One of the previous leases owes over 1000 to dominion. So they turn our power off. My roommate calls around 1 in the afternoon and explains the situation and they say they will come turn our power on tomorrow. Well first of all who stops business at two pm and why would they do this when it's freezing outside and a snow storm was coming? So it's the next day around 12 in the afternoon and still no power. I called them an hour ago and the lady on the phone talked like her job was in no jeopardy by the way she spoke to me. So we are held at the mercy of dominion because really who else can we go to?

It amazes me that Dominion charges a monthly fee of $4.95 per month for furnace repair, air conditioner repair, etc. programs. If you pay into the four programs they offer, you are paying $18.35 per month along with your gas bill. I understand that repairs are expensive, but seriously, how often do furnaces break down or you might have a sewer problem? Not often. MAYBE once every five years or more. So if you have all four just in case of an emergency, services on your bill totaling 18.35, in 12 months you have paid $220.00 extra to Dominion without even using the service. Even if you only have the furnace repair program at $4.95 per month, you have given them $59.40 on top on your yearly gas bill. So why is there a $25 fee for someone to come out and look at your furnace, really? More than likely, you will have to come out of pocket for most of the repair, so why even bother is what I am asking myself.

I recently moved to Richmond from VA, and our electric bill was extremely high, a lot higher than what we paid in NY for heat and electric combined. Our first bill was outrageous even minus the fees for the 300$ deposit. We are full time workers, do not have a washer or dryer, don't use the dishwasher ever. The heat is sometimes on 70 and remains at 65 most of the time. When my boyfriend called as the bill is in his name they claimed the next bill will be a lot cheaper by about half or more due to such and such if we do such and such. Well the next bill came and was only 30$ cheaper, 200$ electric bill for 28 days is extremely crazy, I really wonder what sort of resources they use 1, and 2 this winter has not been at all that bad. 3 we got way worse winters in NY with way cheaper bills. Shame on Dominion for STEALING so much money from its customers!!!

I received a bill for December that was almost twice what I normally pay. I looked at my meter, and the front was black. The LCD display looked fried. I called to request that someone come out and look at my meter, and the technician said the meter was done. He replaced it with a new meter. When I called to complain about the amount of the bill, I was told that the state of the meter did not account for my high bill. That my usage had gone up. I did nothing different in December than I have ever done. Am I supposed to believe that it was just a coincidence that my meter was shot and my bill almost doubled? This is the largest bill I have ever had in 25 years of living here. I have talked to three people about this, but I could not get an adjustment to my bill. I am very unhappy with Dominion Virginia Power.

I wish there was a choice for zero stars. We have had a huge ongoing issue with Dominion. Accused of tampering with our meter and turning our gas on. Gas was never shut off and utility workers are claiming to come to our house. One account the worker claims to have come into our house to shut off our gas which never happened. The second account, a worker claims to have attempted to enter our house and was unable. The second claim is outstanding since we had just got off the phone with someone and had an inspection scheduled and sat at home all day and no one showed.

There is an electrical post in my neighbor's yard. It is connected to another electrical posts that run along the back of our properties. It is also connected to both our homes and to an old street light that barely works, keeping our side of the street in the dark. Over the years, a pine tree in my neighbor's backyard has grown, wrapping its branches around the post. Due to the proximity of the electrical post he cannot cut the tree for fear of damaging the electrical equipment. Dominion has neglected the care of this tree and the situation is becoming more and more dangerous as the years pass. Electrical cables are mixed with the branches. When there are thunder storms, we fear not only that the trees might fall on our homes but also the possible fire hazards.

Dominion Virginia Power has power and fiber optic lines that run across my property. In 1993 we obtained a permit to build a shed that is approximately 24x24 on a concrete slab in the back of my yard. Dominion Power wants us to either tear down or move the shed. The cost is around $8000.00 to move it from underneath the lines to another part of the yard. The easement according to Dominion Power is about 100 ft. I don't have a problem moving it but I think Dominion should pay to have it moved. I understand the need to get to the lines in case of an emergency but they want us to absorb the cost. I have never even seen them behind my fence to even maintain the right of way and for the last 10 years we have cut the grass and cut down trees that have broken through the fence back there even though that part of the easement is outside my privacy fence. The easement takes up about half of my yard.

Dominion power is flat out ridiculous! I live in a one bedroom apt. To start off with, they took a full week to start my power up. I had just moved here from Oklahoma because my husband was stationed here and I had nearly completely went negative in my bank account staying in hotels. My apartment complex required us to have electric before we received our keys. I ended up sleeping in my car with my mother two nights because we couldn't get the stupid electrician to come out. At this point I'm heated with dominion because I called everyday 2-3 times and the only thing I was told was to call back the next day, completely unwilling to help me.

Each year I receive a nasty letter in the mail from them where they threaten to shut off my gas if I don't schedule an appointment to let them in the house, even though I'm always paid up each month. Last time when I called to schedule, the secretary wanted to argue that I wasn't the homeowner, "I was". Had to be at least 18 to make appointment, "was 24 at the time" and then continued to be rude and degrading throughout the entire call. The reader man was supposed to show up anywhere between 8:00-12:00, yet didn't arrive at all! When I called to see if he was still coming the same secretary proceeded to tell me I was a liar, that he HAD been there, and he'd be back out tomorrow... :-/

I've had problems with them always. When my mom was living she was disabled and had a payee who paid her bill usually 100 a month. Dominion disconnected her service at least 4 times in a 3 year period including during extreme cold. I never understood why they kept disconnecting if they knew they were getting paid. Now my mom died of pneumonia and the service is my name, and I had to pay a deposit over two years ago. Today some creepy guy just walks in my yard to disconnect service.

I enrolled in the budget plan in 2011. I installed an updated system in August 2013 and continued to overpay my budget amount due every month. With current charges and usage being $294.00, the budget amount due is still $479.00 and continues to rise. Be careful. I was taken by a representative on to the website and she explained to me how "confusing" it can be to look at. My payments over a 12-month history are $5800.00 and amount due was $5000.00. No one can explain to me why the money due continues to increase. I plan to calculate every nickel spent and compare it to each bill over the last two years. I want to caution anyone on the budget plan until I verify my suspicion that we are being billed more than we owe.

Is it legal for electricity company to charge so much in late fee... $30 in late fee? This is unexpected to me. Can anything be done? Thanks.

Due to financial challenges, I made a payment arrangement for my power bill. I had a disconnect notice prior to making the arrangement. I made a mistake about the due date. The power company turned off the service. I called to explain and ask if the service could be restored until my next pay day which was 3 days away. The company refused stating that I broke the arrangement. I understood. There was nothing I could say to have my service restored, not my years of continued customer relationship or being a single grandmother with 2 grandchildren with no assistance. I work in the community. My clients often have enormous electric bills in the 600- and 1,000-dollar range and service is not disconnected. My service was disconnected for $350. I truly did not have the money and made a mistake about when the payment arrangement was due. Dominion is the worse. I have been searching for alternatives.

I moved to Virginia from Illinois, when I set up power I'm told that I will be required to pay a deposit on my power bill. They say my credit score is 515, but my credit union says 720. They send me to Experian, Experian sends me to Dominion. This is unfair use of credit data for a utility which I am required to have by law and by lease. They try to equivocate that they're using different scoring guidelines but refuse to disclose the items - specifically - which factor into this. This is an unfair business practice, especially when I have no choice but to do business with these crooks.

I contacted Dominion Power after receiving a disconnect notice at the end of July 2013. I explained that I had just found a job after being out of work for some time. The rep said I was eligible for a 6 month extension. He explained how the payments would be divided up into 6 equal payments along with my regular monthly bill. I was elated about receiving such an agreement. He stated that I should make at least a 300.00 payment by Sept. 28th. I agreed, seeing that my pay day would be on that Friday the 27th.

I unfortunately had a disconnect service back in July and I immediately paid them the same day. DP told me that it would be reconnected the same day as well. I waited and waited until it almost got dark before I realized that my lights were not going to be turned back on. When I called the emergency line stating my case, I was told that the tech reported the utilities door was locked so he left! I said, "How about a phone call stating this from someone and I could have had maintenance or the after hours convergence open it?" I was told it's not their responsibility to call me, and I should have had it open. I stated that the apartment complex doesn't give tenants keys and free access to the utility closet either, so some coordination and communication has to be involved here. "The concierge desk is open 24/7. They've been notified. Please have the technician stop by and pick up the key." They refused!!

So, I get a phone call. Dominion needs to see my indoor gas meter and would like to set up an appointment. Sure, I say. And that's where things began breaking down. "How about Monday, eight to twelve or twelve to four?" "You need FOUR HOURS to examine the meter?" "No, but our technicians can come during that time." "No, I can't set aside half a day for your convenience. I can give you an hour and a half, tops." "That's not how we do it." "I don't see why that is my concern, sorry." "So you're refusing the appointment we're offering?" "I didn't request an appointment. YOU requested an appointment. You can come between twelve and one-thirty Monday." "We don't do it that way." "And again, how is this my problem?" And so on. The supervisor had the same sense of entitlement. I find it rather amusing. Try making an appointment with them, where they're required to be on hand for four hours in which you'll show up at your own convenience!

Dominion Power is by far the worst run electric company I have ever dealt with. They have no compassion or consideration for the public they serve. The monopoly they have over us must be dealt with by the people we elect. Write your congressmen and tell them to support energy choice in this state. I too live in a 350 sq foot 1-bedroom apartment. I pay $120 a month for electric. No washer, dryer, dishwasher or anything that would cause me to use that much power. Being a maintenance manager for 30 years, I know about electricity.

I live in a 3-bedroom house & my usual bills range from $290 to $450 a month, based on the last 5 years of residence at this house. In 2012, my Jan. bill was $920, Feb. $820 and March $738. I had them come check my meter, called a contractor to come check my home for issues relating to this surge etc., & nothing was found to explain this increase. I was put on a payment plan of additional $337/mo. added to the monthly bill, so for 6 months, my bill averaged about $800/mo, which I paid. This year, my Dec. 2012 bill was $800.06, and the Jan.2013 bill was $584. My power has been shut off for over 3 weeks now in the home I share with 2 daughters & my 5-yr. old grandson. The outside temperatures are in the 20's & 30's, my house is freezing, we are all getting sick & have to go to the library when not working or in school to get warm. It is so cold you can see your breath in our house. I cannot pay the bill until I get my tax refund.

There are continuous power surges/outages to the property located at Virginia Beach, VA 23454. The first power outage happened when we returned from a cruise and found the power out, roughly 2 years ago during Christmas. A short in the underground power line (leg) to the house was faulty and had to be found, dug up and a patch installed. No claim was made even though all the food in fridge was spoiled. Lights in the home flicker on and off after the repair by Dominion. Flickering continued sporadically through the time frame till the next incident. I reported this to Dominion.

This is the second most abusive company on earth. Only Verizon is slightly worse. They refused to pay for all the food lost when the power went out from blown transformers. The people they hire do not seem to know the difference between the word "ask" and the word "ax". Lowest quality employees on planet earth in my opinion. Trashy over-priced monopoly. If you have a third grade education, this is a good place to go collect your welfare check doing nothing.

Dominion Virginia Power just hiked my budget billing up by $54.00 a month. I do not see how this is possible when all of their charts and graphs on my profile detailing usage all show that I used less energy lately than in the past. This budget billing amount of $196.00 per month is the highest it has ever been and I have lived in the house 11 years. My kids have grown up and moved out. We are using less energy but our bill is the highest it has ever been--unbelievable! It will be very difficult for us to pay this bill as my spouse has been laid off for over a year, only working part time and we struggle to make ends meet as it is.

I have just purchased a townhouse and Dominion is demanding that I pay two times the highest previous bill or $2,400 as a deposit! I was told I could post o bond or get a letter of credit but that requires going to the bank and setting up a deposit account for $2,400 plus bank fees to get a letter. I am not renting, I own the unit and am going nowhere. I also have excellent credit and asked if I could give them credit references or scores. It doesn't matter to Dominion. Pay up and they hold it for two years. This is a significant cash drain and an unreasonable practice on Dominion's part. Consumers are given no choice in this matter and must accept whatever Dominion demands.

I just received my Dominion Virginia Power electric bill in the mail today. My bill is over $130.00. My usual bill runs about $87.00. I live in a one-bedroom apartment. I don't have a television, microwave, DVD player or huge stereo system. I use my computer to watch movies and listen to music. I do not use that much electricity for to receive a high bill. A couple of months ago, my oven was accidentally left on while I was in another room for a two or three hours and my electric bill was only around $87.00. Last month, it took less time to cook my Thanksgiving turkey and now I receive a bill for over a $130.00? That is insane!

The Dominion Hope Gas company sent me a bill with wrong meter reading. I called them 3 times, and I am still not get things resolved, and they even said that they will charge me $30 if their previous meter reading is right. I feel angry and discriminated. The meter is outside of the house, but they still asked me to stay at home, waiting for someone to read the meter tomorrow. I am discriminated because they know from my tone, that I am not a Native American. It was a very bad experience! They totally destroyed my Thanksgiving holiday.

I am a 76-year-old woman, with an 82-year-old husband who has severe medical issues. On August 27th, 2011 at 5:00 pm, my power went out as a result of a sudden wind (Hurricane Irene was approaching, but had not actually surfaced until much later that evening). I reported the outage to Dominion immediately. They informed me that my electricity would be restored between 3-5 pm the following Monday (Aug. 29, 2011). Once the 5pm time frame had passed, I called Dominion. They informed me that they had until Friday close of business to restore all power outages related to the storm. I informed them that I was the only person on my street who'd lost power. Their response was, "We're sorry ma'am, but there's nothing we can do." It is now Tuesday. And up to now, I still have no electricity.

Dominion has constantly overcharged. Competition is good. If the opportunity arises again to allow competing companies in, let's not fall for the lowering rates only when threatened. Paying a little bit more may be worth it in the long run to allow other companies to compete. I suggest holding on to the bill/s that are clearly overcharges, so that this ill treatment will not be forgotten.

I have been paying for a plan that would take care of anything that went wrong with my furnace and air conditioner. So when I called them, they sent someone out and I gave him a check for $50.00. He said it was the compressor that was bad and he took the numbers off of it and said that he would look for one. Then when he was leaving, he said that Dominion power was not going to pay for the repair. He said that they had sent a letter out in February saying that they would not pay for anything that was not under warranty.

I closed my account with Va Dominion Power back in Oct 09. I subleased my apartment and moved in with my grandma who became critically ill. The person I subleased to was responsible for the utilities and established them in there name. They changed the account several times in which Dominion will give me minimal information on due to confidentiality.

I lived in a one-bedroom, 600 sq. ft. apartment for six months. During that time, I spoke to Dominion many times, concerning my monthly bill amount. They could never give me a straight answer even when I spoke to supervisors. In January 2010, my heat bill was almost $300 for my small apartment. In February, I knew I could not afford that bill again and never ran the heat all month and froze. I received the February bill and it was almost $300 again. I then knew something was wrong. I spoke to them and they said it was an actual reading. I had to move and I could not afford to pay that much every month.

My lights were turned off back in February. I had to pay $2100.00 to get it back on. I did and they closed my account and gave me a new one. There was a $729.00 deposit in the old account they closed plus a $729.00 deposit was included in the $2100.00 I paid to reconnect. Now, they are charging a new deposit of another $729.00. I have been paying $100.00 a week; it is a burden but I have no choice because I have 6 children in the household. How can they continue to get away with this?

I was a customer of Dominion VA Power from June 2007 through June 2009. I moved from Virginia to California in June of 2009. I just recently found out about two refund/credits that VA Dominion Power has been giving customers due to overcharges. One is for 2008, one is for 2009. I am entitled to a refund for 2008 and a partial refund for five months of 2009 but they will not give me a refund as I am no longer a customer and have no active account. It's pretty hard to be a customer of Virginia Power when you live in California by the way.

We were just keeping up with our bills by paying the past due bill each month. My wife became ill and was in the hospital (she usually paid this bill) and I had just realized I needed to pay it. I found the bill and noticed at the top that they wanted to put us on a deposit plan whereby we had to pay extra on top of our usual bill in order to stay connected. I called and spoke to a young man and asked him what I could do to stop us having to pay this deposit fee. He told me if I paid the bill in full then I would not have to go on it. The last thing I asked him before ending the call was "this will definitely stop us going on the deposit plan?" and he said "yes sir!”.

I live in a 600-sq foot apartment. I am a full-time student and worker. I am rarely home, and I do not use the dishwasher and don't cook at home. I shower mostly at the gym, etc. What I am saying is that I rarely use the electricity in my house. The day I moved in to my apartment, I put the plastic energy saver on all my windows. I keep the house at a very reasonable temperature over the winter month of January. I received my first bill at my apartment, and it was almost $300. That is how much I paid at my 3-bedroom house with a washer and dryer and no insulation on the windows.

I am being forced to pay an installment charge on my account in the amount of $304.00 per month for (3) months. This is in addition to my monthly amount. I have been late on my payments for the following reason: I am being charged an exuberant amount. I have asked several times if Dominion could come out and check my home to see why I'm being charged so much. I live in a 3-level townhouse. My highest bill has been $576.00 in the winter months. This a lot to pay, being no one is in the home all day until after 3pm, Monday through Friday. Please help me to resolve this issue.

They overcharged me, then charge me twice for the same month. The amounts was so high that I almost had a heart attack. I was living in a one-bedroom apartment and I'm gone most of the day. I have a small thirteen-inch television and a little radio, and the woman that was gone down stairs from me left her xmas lights and her stereo on for a week and know one was home, so they stuck me with the bill.

We own a small ice cream shop called Scotty’s Ice Cream and Snack Bar. The location is on 106 N. Sycamore Street Petersburg, Virginia. Our local electric company has bad wiring in the area of our shop. We keep getting brown outs, power blinking on and off, and power surges. The power surges damaged our ice cream shop equipment valued at $20,000; cost of repairs was over $3,000. We lost a week out of work, and all compressors were damaged due to the power surges. Our insurance won’t pay as it’s the electric companies fault. Bad wiring!

Does anyone know why we are paying this additional fuel cost/delivery fee (mine is about $80 per month) on top of our electric bills? It appears that this began last summer when gas prices were very high. Gas prices have been much lower and yet this fee remains?

VA Dominion Power is demanding that I pay a Deposit installment fee and has automatically attached it to my bill, because they say my bills have been late. When I spoke to the customer service person, she stated that my bill for April 2008 was due on April 2nd and they didn't receive the payment until the 18th. I moved into my apartment in February 2008. The first bill that I received from Dominion was in on April 8 for the March bill. They are saying that I have made partial payments. I am telling them that I have paid them what was requested based on the bills that I have received.

I had a power surge from the local power company. It started a fire in my guest room and did over 6000$ in damage throughout my home.

I have been sleeping in hotels, family members which has been a financial and personal burden/inconvenience.

Dominion Power is overbilling for my electricity use. I have complained to them since the beginning of February and they promissed to investigate, however, a month went by and nothing has been done. Instead, I received another over priced bill.