Consumers Energy Reviews

So, my mom called and she couldn't get through! So then, she emailed them and she got a stupid automated response that didn't help! My mother would like a local number where she can talk to an actual person please! I am furious and I don't want our power turned off!

Well, I wasn't about to ask my brother in-law to camp at our residence with no knowledge of when Consumers would be able to stop by. Keep in mind, we were not sent a notice by mail or contacted by phone to expect a meter replacement or service interruption of any kind. I was told by the first customer representative that the meter reader had noticed the glass cracked on the meter, and thank God, they had replaced the meter the same day. Well, we cut our vacation one day short to come home so we could call Consumers to get our service turned back on -- so we could do needed laundry, dishes etc. The representative told us that they would put a work order in, but couldn't tell us when service would be restored.

Also, this time, I was told the meter was replaced due to a gas leak Obviously, they will tell you anything depending on the representative you get. Now, keep in mind, they supposedly put in a new meter the same day a meter reader noticed some problem with it; but, we have to wait until God-knows-when to get our service restored! I'll leave you with what the first representative told me, 'Sir, it's not like it's cold outside and you are without heat.' No, just every other thing you could imagine. Thanks, Consumers, for ruining a relaxing vacation!

Consumers couldn't care less. They'll open my gate on my side driveway and then leave it open for other trespassers to use. They also have left trash behind when repairing lines. Consumers needs to go.

I sent in 2 payments, but obviously they are sitting on someone's desk because yesterday, my service was shut off. When I got home at 8:30pm from work, I found this out, so I called the "customer service" number on my notice. I spoke with a lady named Terry. She looked into my account, accused me of not making payments since February of 2010 (even though I explained the whole story twice), she made under the breath comments about "if you balance your checkbook, you would see the payments" and then basically accused me of theft stating I had to speak to someone in the "theft" dept!

Again, I was floored. I asked if I should retain a lawyer and of course she said "No, just talk to that dept." I told her that I did not "steal" anything and she said that some people "tamper" with their boxes. I laughed and said that I do not have the time, the want or the knowledge to do something like that! Again, she directed me to the"theft" office and advised me to leave a number where they can reach me. I did leave a message. Remembering back to my conversation with the original lady in February, I recall her asking me if I moved. It looks to me like this is their billing error and I resent being called a thief!

Now, I know when I pay every single other bills online: DTE, AT&T, charge cards, etc. The payment day is the day I make the payment and the charges are processed that day or at the latest, the next day. So, I'm wondering, why does Consumers Energy wait five days to process my payment? Is this a scam of theirs to accumulate late fees? Has anyone looked into this? It seems like Consumers Energy is ripping off the public. Class action suit? Anyone else think this practice is odd? Thank you for your help and concern.

Yet, now, I got a notice in the mail telling me I would be taken off of the "Budget Plan" because I've made two or more late payments! This has got to be a mistake! When I tried to call them on the phone, all I got were irrelevant options which would not apply to my problem, nor was I offered an option to speak with a human voice rep. Who could possibly correct this error? I feel as if I'm being handled like some lazy deadbeat who doesn't deserve to be given any type of a chance to rectify this situation! No one is there for me. It's a mistake. I'm not allowed to correct it, period. Dead line. Nothing. What can I do?

On June 2010, I receive a bill from Consumers with an outrageous amount approx $1800.00. I called and spoke to the rep (did not get her name) and she told me if I can provide proof that I did not live at the home from 12/08 to 5/09 then they will take my ex's charges off of my bill. I faxed over my apartment lease, my divorce papers, my Semco bill and everything they asked for as complete proof that I did not reside in the home. My divorce papers also state that any bills in his name is his responsibility and any bills in my name is my responsibility.

Every month, I had to deal with Consumers trying to shut my gas off, faxing papers and calling them constantly. Then on Dec 10, I spoke with the rep that has been handling this case and she informed me that it doesn't matter if I didn't live in the home. It doesn't matter what the court papers say, she said since I was still legally married even though I filed for divorce and did not reside in the home, then his bill is my responsibility. I explained to her I can not afford that and I have a small child and it's just her and I. I don't get any type of child support or state aid. She said it did not matter. I asked several times to speak to someone higher up and she refused to let me speak to anyone. She told me, she is the Sr. Rep for my account and she is more than capable to handle this situation and would not let me speak to anyone higher up. Every time I call, I get transferred to her or to someone who is taking her calls when she is not there. She then told me to fax her all the info again (this is the 4th or 5th time I had faxed it). She would review it and to call her in a couple of days.

I faxed it to her twice and called over 10 times. She does not have voice mail and even sent her a fax asking her to call me. She never called me back. On Jan 26, 2011, I was home with the flu and Consumer Energy came to my home to shut my heat off. I explained the entire situation and the guy told me he will be back in an hour and I have 1 hour to either pay the amount or to have the issue worked out. I called Joy at Consumers and she did not answer. I called the main # for Consumers and I was transferred to Christy and she tried to reach Joy and was unable to. She then informed me that it doesn't matter who's name the bill was in or what the court papers say that if I don't assume responsibility for my ex-husbands bill then they will shut my gas off that day. I told her I don't have $2000 to pay the bill. She then told me my only option was payment arrangements and I had to pay $175 by Feb 9 and then I had to pay $380 plus my current months bill every month on or before the 9th or they will shut it off.

I can pay my own bill but I can not afford an additional $380 for my ex's bills. On Feb 9th, I paid $200 (even though I was told $175). Today I received a phone call from Consumers saying I was in default and I received a bill stating I owe an additional $58 or they will shut my gas off within the next couple of days. I called Consumers to file a complaint and spoke to a Mrs. ** who was very nice and told me to fax over all the information to her (my apartment lease, my divorce papers, my old gas bill, even the letter my ex wrote stating he is responsible for that bill not me) and she will look it all over.

I don't understand how Consumers can make me pay for a bill that was not in my name, in a home I did not live in during the time the bill was not paid and my ex and I have different last names (I had my last name changed during the divorce). I am a single mom and I struggle every month to pay my bills and I have physical custody of our daughter but I do not receive any type of child support or any state aid. Does Consumers have a right to make me pay for a bill that is not mine? Consumers were the ones who originally told me if I could prove I did not live here during those months, then it is not my responsibility and anyone that did reside in the home during that time and used the services is responsible. Now they are changing their statement. How can this be?

I have never missed a payment and this is still a $55 hike per month over the last winter. Even if I pay if off now, they will make me pay $100 per month until April and I cannot afford this ridiculous, out of line bill. Economically, it dips into my very budgeted lifestyle. Now, I cannot use any type of electric device for heat and my home sits on cement so it is cold. Now, my electric bill is higher than my gas bill. I need help because I cannot afford an attorney.

We fell into the rears with payment for gas. Now we have a $30k bill that is open from last year and we need to have an audit on the bills and an opportunity to pay back the debt while still having gas service. Consumers Energy will do nothing. We have no gas and our company cannot function without gas. This summer they came and removed the old gas meter that was very large and 3 feet x 2 feet and installed a digital unit.

I have never had this problem before and have had Consumers for years. So what's next? I have to put a deposit down and they have sent me a bill for the month that I have not used it. You bet your ** that they want me to pay that. They are ** and need their ** handed to them. It's not my fault that I didn't get the title until today. Everyone there is a bunch of ** monkeys.

I am 80 years old and my husband and I are on a fixed income. It is criminal to charge us this extra amount for this long, and we cannot talk to any person at any of the numbers on the correspondence from Consumers. Please help us, we are at our wits' end!

Anyhow, we lived there for a year and I paid every bill on time every month, and the last month we were living in our newest residents, I receive a bill tacked onto the end of my bill over over 3000.00 dollars. My boyfriend, apparently never shut the service off and consumers never did either. They just kept letting the bill incur charges. I called to ask them why they would put someone else's bill on my bill and their answer was "You benefited from the service at the previous address therefore you are responsible to the charges." Huh?

I ask... "If I buy someone dinner on a credit card and I don't pay the bill, can they bill it to my friends account?" They answer, "We don't know how other companies work." Anyway...so since I was moving in with my mother in her new house, I paid my last bill and shut the service off. Now my mother has service in her name at her address which she never lived at any of my previous address and they have put the 3000.00+ on her bill. She called and told them no, etc..and they took it off. Now we just got another letter that they put the billback on her bill, meanwhile, I am receiving collection notices for collection agencies for the 3000.00+, which isn't my bill, but is on someone else's bill. Now my boyfriend has called and tried to work something out with them and they refused to work with him and rather tack it on someones bill.

I referred them to my ex husband if they'd like to just put it on someones bill, they refused that choice to. Somehow, I don't see this as legal procedure. This company is a bully and has a monopoly and should not be allowed these practices. I am not responsible for other peoples bills as they are not for mine, but this company is burdening people with others' bills. Now for the budget plan they was 924.00 a month? Are you serious?

I'm sorry you gave an individual credit, that's your risk, not mine. So we all now have to check our friends credit history beforehand so we don't get stuck with their bill because we "benefited from the "services." I need help from someone who can bully consumers around.

So after speaking to 2 other customer service reps, and the bankruptcy department because I filed chapter 7 in February, they tell me that my ex's bill is being added to my husband's bill because of me and that it is very legal and that there is nothing that I can do about it and if they want to. They can come after anyone associated with him for payment even my children. I am 11 weeks pregnant, it stressed me out so bad that, I went to the hospital last night because I started bleeding, now I'm on bed rest and threatening a miscarriage. I have a family that is depending on me being able to work, but don't know when or if I can even return to work.

Consumers Energy acknowledges they will be destroying property and killing trees and shrubs, but will not pay for any damage. My husband and I both attempted to reach someone to state that since an existing connection is already in place on the driveway side of the house, put the meter there and be done with it. My husband spoke with an Audrey who supposedly left a message for Kelly **. It is now May 6th and we did not receive a single phone call from Kelly.

I filed a complaint with the MPSC (MI Public Service Commission) who turned the complaint over to Cynthia **. She sent out a letter stating that we had to move the meter to wherever Consumers Energy told us to, pay for all damages created by Consumers Energy out of our own pocket, and if we didn't do it, the gas would be turned off. Also, in mid-April, a man supposedly from Consumers Energy showed up at the house. He is behaving in an intimidating and threatening manner. He said, "You’ve gotta move that meter outside or we'll shut your gas off." He proceeded to say, "We can do whatever we want, the FTC says so." He was wrong about the FTC, but apparently, Consumers Energy doesn't let a thing like accurate knowledge get in their way.

I tracked down the name of a board member and complained about all of the above. I was contacted by Catherine ** who said an investigation would be conducted. I was in turn contacted by Hermell ** who told me that we had to do what Consumers Energy told us to do or they would shut the gas off. When I told her about the person showing up at my house and what ensued, she said, "Our people always wear their badge around their neck. My people would never do anything like that." And refused to do any sort of investigation into who was in the neighborhood or was this individual impersonating a utility employee.

Since John was not wearing a badge around his neck when he was here in March, he in face had it clipped to his clipboard that negates what Hermell ** stated. Also, without conducting any sort of investigation, she cannot accurately make such claims. Also, there are now at least 4 people at Consumers Energy who are aware of the attitude of one of their employees and if this was not an employee of theirs (again, an investigation would need to be conducted to confirm if this was an employee) then someone is impersonating a utility worker. Those 4 people have chosen to do nothing. They have chosen not to alert the local police department, post any notices on their website, or alert the local media.

Now, today on 4/28/10, I talked with them about my rebate. They said there won't be a credit because it is my fault because I didn't call and have it changed when they send out rate letters to their residential customers. While I was not a residential customer, so I did not receive a letter so I had no way of knowing. until I started talking with my mother and her bill was about half of mine.

I believe I should get back what I over paid. I believe they are doing this because this is the only way I can get electric service in my area so I have to use them. It sounds like a monopoly. They can do what they want, when they want and the customers have to deal with it. Struggling to pay bills and support a family of three.

Consumers charged him for his electric bill at his house, and her electric bill at her house, and now they are charging me because we live together and I had to put the electricity in my name until he can figure out how to sue her for her electric bill. I called and tried to get all the paperwork they asked of me, and they said they didn't receive my fax although I have confirmation. This whole time, I thought I was dealing with Consumers Energy and it was LJ Ross Collection Agency all along. They never identified themselves as such. They have transferred the balance to my account, and I am anticipating my $500 electric bill added to the $2997.46. How can they legally do this? This is a lot of stress and running around like a dog chasing its tail. It is extremely dizzying.

All they would could tell me was today. I informed them that I have four children that I need to keep warm. That did no good. I offered to pay my bill over the phone, they will only take a check. The second time I called today, the nice rude man that I talked to asked when I made the appointment to get my gas turned back on. I told him around 9 pm last night. He then told me, "Well then, they will be there before 9 tonight."

I called them at 2pm, and they said someone will be there within 24 hours. So someone finally showed up at about 12 or 1 pm the next day. It was about 30 degrees in my house. And it was 9 degrees outside that night.

Now, today in February, I go online and I owe another $219. They charged me over $130 to come and turn my gas back on. If they would have called prior, I would have paid before they shut my gas off. I thought they had to contact someone who lives in Michigan during the winter prior to shutting off gas. They said part is all that I owed was $107. I can't believe they would shut gas off for that in these times and when it was so cold out! Do I have a case?

So they give me a restore confirmation number and stated that it should be on within 24 hours and someone will need to be at the home. Well, this call took place at 3:00pm. It is now the following day, and no one has arrived. I called like four times, and I got the same "song and dance." Someone will be out soon.

Finally at 3:00pm, I called and asked to talk with a supervisor. The supervisor stated that someone was on their way at 3:00pm. And she refused to give her full first and last names but only her first which she said was Andrea. She was uncaring and downright rude. I just hung up the phone. Well, 4:00pm rolled around and no one showed up.

I called again, and guess what? It was put into the computer that I was not here to receive services. So we all know this is a flat-out lie! It is 22 degrees with a young daughter and pet in the home, and I would walk away from this serious situation. Consumers Energy and their employees just figured they could teach me a lesson by not turning the heat back on. Now, I am still sitting in freezing temperatures with no assistance. This is a common practice with Consumers Energy, and someone needs to sue them for inhumane treatment!

The following day (11-25-2009), we called Consumers again and we were told that my fiancee's identity had been stolen and that we needed to call the police. We did and filed a report. Then, that same day, we went to Consumers to drop off a copy of the report and documents showing that we had not resided in Michigan ever and, in fact, were not in the country when the phantom account accrued the later transferred in charges.

On 12-9-2009, a voice mail left with us stated that our documents were received but they needed the police report. I called back and left a message with the report #. On 12-10-09, the same person (Mrs. **) left a message saying she needed the report (the thing that police have, because it is still open) and she can't "do anything" with a report number. On this same day, another bill arrived with a notice that our power and heat would be shut off on Christmas Day, we are going to owe more charges, and our credit rating will be affected.

Well, it stayed in Chris' name and he had a child so they just sent the regular bill to my address from Jan. to now Oct 1st. The reg. bill of this address had been paid on time and in full. The thing is, Chris moved out because I kicked him out because he could no longer pay his 3rd of the money for rent and bills and then I tried to get my landlord's keeper to get him off my lease and to write a letter of dismissal to Consumers power which is still not done and by mistake, in the beginning she accidentally put Chris for head of household when it was really me because she did a full background check on me and I passed with flying colors.

Well, now as of 09/30/09, I got the bill for this month and it was reg $33.18 plus $718.94 of Chris' old bill on this bill which they told me will never happen because they knew that Chris hadn't lived here since April 2009 and as of Oct. 1st, I finally got Chris to talk to them after I talked to Consumers power. I finally got it in my name but they are still making me pay $240 deposit which I know for a fact that I had two other addresses I had with Consumer Energy in my name before, that I always paid on time as usual but they want their stupid deposit of $240 or they shut my electricity off. That's not fair when I've been unemployed with benefits. They want me to spend on a deposit when I've been paying the bill on time since December 2008 till now and still, I am forced to pay this deposit and my big opinion is that they just want my deposit to invest it and get more rich off my money. And then when they're done, they're going to pay it back if they ever do plus some interest, and at the time they're going to make a lot of money off my deposit which is illegal and that's where it comes down to.

I gave them the proof that Chris hadn't lived here since April 2009 and they still won't go after him for what he owes to them. So I'm just a guy that pays my bills on time and trying to make it while my ex-friend, Chris, is running away from his responsibility and Consumer Energy won't even accept small payment of the deposit so I don't mess up my other bills and now they want the whole deposit. I am so mad at them that I even have a friend that used to work for them as a manager and she told me that what Consumer Energy did to me is wrong and that they shouldn't make me pay a deposit of $240, because I had previous addresses with Consumer Power in my name and never was late. She is 100% sure that they can't charge me that deposit even though I get it back when they decide to with some interest but now I see that all that Consumer wants is my deposit so they can get rich on investing my money for their benefit.

As they told me on the phone that my old addresses that I lived at don't count, their new policy is newcomers to Consumers have to pay a deposit. That's why I know they just want to invest to get richer. That's my complaint and I hope what goes around comes around. They will get punished one day for their illegal actions. Well, I know that they want my deposit so they can get richer.

Today it is September 11 and I did not receive a call yet. So I called them back and today they said that my service has already started on September 6 and that if I do not fax a copy of my SSN, driver’s license and lease agreement by September 14th, my service will be stopped. I really got pissed off when they said that. I asked them that you were supposed to call me which you never did and now you are going to cancel my service if I do not fax my details. How the hell would I know that they already started my service? Not only that, they were being so rude on the phone. When I asked the guy today, he said I don't know. I am not responsible for that. I am just saying what it shows on my account. He said that in a very rude way. I felt like saying to him to go flush himself in a ** pot!

Consumers Energy sucks big time!

I talked to several people and nobody would help us. My husband was called a thief and a liar and was told to pay the bill and they would turn our power back on. I then went to Saginaw on Tuesday to pay the bill only to be informed that I did not have a balance. Imagine my frustration. So, they directed me to a wall full of phones to call yet again and to tell my story for the 20th time. Finally, I find a tech who does a little investigation. She informs me that I have two accounts and my bill is going to the wrong address. After several apologies, she tells me this is their fault and we will have power restored that day. They are going to credit my account for any inconvenience this has caused. I go home and wait all day for my power to be restored and surprise - no one comes. I keep calling and they tell me they have no record of having shut it off. I want to pull my hair by then. So they next day, I call again and again no one knows anything except Tara the tech who helped me on Tuesday. She finally gets my power turned back on at 12:30 on Wednesday.

Besides the inconvenience of having no power for 4 days, I lost food in my fridge because the generator (which cost around $10.00 a night) could not keep it running adequately. We would have to shower and do laundry at our families’ houses. We had to eat out every meal for 4 days. I had to waste gas money and time to drive to Saginaw to pay a bill that I never even paid because they did not have a balance for me. But mostly, it’s the frustration and anguish this has caused my husband and myself. They made us feel like criminals. I have never been so frustrated and angry in my whole life. I want redemption. I know I have to pay my bill and I have no problem with that, but they should have to pay, too. This should have never happened and an apology just does not do it for me.

After we moved out together into my current apartment, she even let a lady with her kid and dogs live there for free using the electric. She never turned off her Consumers Energy account. I felt bad for her because I knew her credit would be bad from the house so I let her move with Nick and me. When we moved into my current apartment, I never knew she didn't pay the Consumers Energy bill. In fact, she was way behind on paying it and Nick and I were never late on paying her the $500 for rent and bills. From May until November of 2008, she only made one payment in July and we moved out a couple days before Oct. 1st.

So Betsy lived in our new apartment at a new address until May of 2009 and is still on the lease because I can't legally take her off of it. She moved out because we got into a fight on vacation, although she's entitled to pay her remaining part of the rent for the rest of the lease until Oct. I'm just glad she's gone so I haven't taken her to court for the rent yet. She never even told us she was moving out. I got home from work and her stuff was gone. She totally ruined the carpet in her room. I know we won't get our deposit back. They may even bill us for new carpet.

A lot of belongings of mine were missing when she moved out including my brand new $170 camera. She has caused me so many problems already. So now, almost a year after being at this new apartment, I just received a bill from Consumers Energy for $771 and some change for the past due bill she never paid, for the condo she let get foreclosed, and the bill there was never in my name. I don't understand how they can legally transfer someone else's account onto mine in this new apartment when I was paying her for the bills at the condo.

When I spoke to customer service, they were very rude and told me that's a problem between her and me now because since we shared the same address at the time that I'm basically the unlucky co-signer for her bill and I get stuck with it. I just turned 20 and I have been living on my own for three years and have never been behind on bills. I am very responsible and I've never been late with Consumers, so why am I stuck with this?

She is 27 and is so irresponsible and back living at home with her parents and pregnant from her ex-boyfriend, so why am I held accountable to pick up her slack for an account I was never aware of until almost a year later? I've won a court case last year for a 14-year old kid with his mom's car who totaled my car parked on the street. They didn't have insurance on the car or any money to give me so I never got my court costs back or any money to replace my car. I was out $3,000+ even after I won the case. There was no legal help in getting me the money I was owed so I hope I don't get put back in the same situation. I just need help. I don't know what to do.

Consumers Energy already sent me a letter that the remaining balance will be added to my account by the next billing cycle. They told me over the phone that they would turn off my electricity if I didn't pay. I have to work even more hours to pay her part of the rent. Betsy stole things from me out of the apartment. She also never left her apartment or mail box key behind so I had to get the locks changed.

In Feb. of 2009, I submitted a complaint with MPSC in which no resolution occurred when having dialogue with the CP billing supervisor and I then requested a hearing. I was never granted that hearing, continued to receive shut offs and therefore did make additional payments which totaled $608 just to prevent shut off. Well, I was unaware that when I obtained the bill with my son's and my name on it, the account number pertaining to the address was changed. Payments exceeding $608 are on the previous account in which Consumers Energy currently refuses to credit my current account, even after providing proof of payment from my bank to Consumers Energy. I did request another hearing with the MPSC and again, neither representative nor MPSC has given me the opportunity to present this case in court.

I have a utility company that put a utility bill in my son's and my name without permission, charges occurring at my current place of residence for another individual's debt, the inability and denied my basic right to present this case in court, refusal to refund or properly credit my current account even with Consumer's Energy being provided proper documentation regarding this matter (the account numbers changing on this address really did a number), denial of any payment arrangement or collaborative effort to resolve this matter with Consumers Energy showing up today to shut off my gas. If there is anyone that can provide me insight on how to obtain relief from this situation, I would be very grateful. This has caused such stress that is unimaginable. I feel that this company is allowed to do whatever they want and have no consequences. In addition, their business is conducted under duress.

So on April 27, 2009, the crew came to move my meter. I started complaining to them so they called their supervisor Marv, reached at the same number I provided. He came out and agreed with the crew stating, "I don’t want to dig by those trees as there is a 50-60% chance we could kill them." Then Marv said, "We will move the meter to the side of your house (right on the driveway).” My driveway is 1 year old plus it’s dangerous if a car would hit it (are they trying to kill my family?), so I said. “Fine, put it there, give me a check for $10,000 so I can have my whole driveway redone.” Plus, I told Marv that Consumers Energy, the police and the fire depts would be at my house every day to fix the smashed meter, as I would hit it with my car daily. Consumers’ solution - “We will move it to the other side of your property but have to charge you $600-$1,000.” I laughed.

Marv said I must do it their way by next summer or I have to pay regardless. Marv said they wouldn’t do anything that day and he would talk to his bosses to see if he could get them not to charge me and the meter moved out. The coordinator will call me in a few days. Last I heard about it till today. May 11 2009, I called the meter move out coordinator to see what’s going on, retold them my stance and she restated, “Consumers Energy policy: Consumers Energy will not pay for the damage to the cedar closet, we know we are damaging it, but we will not pay. As far as your trees, we will not damage them and will only pay if we kill them.” Now, when you dig around a tree, you cut roots and trees die (even Marv and the crew agreed).

There are 3 outcomes to this story: 1) Consumers Energy does the right thing and pays for any damage; 2) I refuse to let them move my meter and they shut off my gas services (am I living in Nazi Germany?); 3) I resolve this my own way and would need a great defense attorney. Any help would be great. Thank you very much.

Btw, I also called MPSC (Michigan Public Safety Commission) at 1-800-292-9555 (they are making consumers move all meters). They said, "We don’t regulate the repair side of it, I can’t help you." Consumers Energy is going to cause thousands of dollars in damage to my home and not have to pay for it. If we caused that much damage to someone’s property, we’d be put in jail. It doesn’t seem like the American way to me.

This seems like a ludicrous way to do business. Even though we have been current on our bills, we were handed a huge bill due to Consumers Energy's bad business practices.

My mom is a Consumers retiree so I had her look at my bills. She told me that what they are doing is double billing and they can't do that. It makes sense it is double bill, as there are no other bills showing cycles like this. On 4/9/09, I spoke with Mandy and she advised the same things I'm seeing in other complaints posted, it was a cold season. Give me a break. When I told her about the double billing, she told me it might look that way, but they didn't really double bill me. I asked her, "Do you think I'm that stupid?" Here we are first of May and I have been trying to reach someone to work with me on this for two months. No luck, much like all the other posts. I call, leave a voicemail, no return call.

So, I called today, determined I wasn't going to hang up without an answer. I was on the phone for 30 + minutes, transferred 4 times and when I reached Mann (that was the name of the lady), I told her I've opened a complaint case and Claudia ** is my caseworker but she refuses to call me back. She started telling me, "Ma'am, it isn't that she doesn't want to call you back, we are busy." What? I said, "Two months, give me a break." She started raising her voice at me, so I requested a supervisor. I was transferred yet again to Monica ** and guess what, I got her voicemail. I left her my home and work number, told her I expected a call back and given I've not received a call back in two months, I was going to file with Consumer Affairs. I will continue to pay my bills but only for what I have used. I refuse to pay for something that appears to be fraudulent at best.

We do not have this onetime payment amount and cannot get anyone to communicate with us so we can make payment arrangements. All we wanted was our bill so we could pay it back in November 2008 and they have made this a nightmare. I have seen the complaints online against this company which are too numerous to mention. This is a horrible company, with horrible employees! It's time for someone to compete for their business!

Two days after receiving the bill for December, we got a shut-off notice for $358. We went to the Consumers Energy today, 1/19/09, and talked to customer service through their phone service there. I talked to a lady named Camron, who told me that they were estimating our bills from the year previously due to problems with a new system. But last year, at this time, we had no electricity. We were running off of the neighbors because we had to save up $3,500.00 to turn the power back on. Also, Ms. Camron asked if we were using any gas. I told her yes and that we still have not gotten a bill whatsoever for that. She said it wasn't in their computers that the gas was even turned on and that we were to go home and write down the reading on the gas meter. She would contact us at 6PM to get the reading.

When she called, my husband spoke to her and gave her the reading. Afterwards he asked her if we were going to get a big bill. She replied, "You're gonna get what's coming." He then again asked her about the light bill. She replied, "What do you think? You are gonna get all summer for free?" That we are going have to pay and that the gas bill we will receive will be a catch up bill. In other words, we are going to be slapped with a giant bill we can't afford due to their mistake in their computers. The lady was very rude to my husband. We were at the end of our ropes. We feel that the whole issue is out of hand and that it isn't our fault that they were not billing us properly.

My husband had spoken on a couple occasions to the meter readers and asked them why we weren't receiving any bill. They said they just read the meters. I've called on numerous occasion and failed to even get the chance to talk to someone. When I finally got through, I'd explain the problem only to get put back on hold and transferred to another department, only to get no answer. After sitting on hold for 20-45 minutes, it gets frustrating. Now that I did speak to someone, I am very upset and frustrated. Nothing got resolved.

In 2001 I had a family of 4. In 12-03-2003 my husband was killed that reduced my family to 3. I would appreciate it if someone would look into this matter. There is an gross adjustment to my bill without sufficient explaination.

I told her there were 2-3 trees that were close to the pole that may have to come down, and I didn't mind this, but we did not want our land scaping cut down to nothing(the area cleared was clearly landscaping). She said she would talk to her supervisor and that either she or her supervisor would be out to look at the situation and to talk to me about it. Yesterday I came home from work and all the trees were cut down completely.

Now a baren burm next to the busy road where our beautiful pines once stood. Property value dropped $50,000. Safety issues now that the busy road is right in our back yard, and the cost to replace such a road buffer is high.