Consumers Energy Reviews

Worst customer service on the planet, they place new restrictions on customers with no oversight, state department needs to investigate this company, only being able to use this company for service is blackmail and extortion, we need more options.

Consumers Energy stopped trimming trees during Covid and now out of hand causing several outages even on nice days. Marked trees with blue dots and never completed the job. A guy came out with a hand trimmer and trimmed one limb and said they would have to come back with special equipment and never did. Prices going up and service going down. Their tree cutting contractor only cuts the easy stuff from the road. Only a matter of time before Michigan has a really bad storm and thousands will be out of power for a month or longer. The last broken tree limb laying on the wires I had to remove myself and I’m 70 years old as they never came.

Consumers Energy is absolutely the worse when it comes to restoration and outages! This is the 3rd outage and it usually takes 2 days to restore power! ETR is a joke! We need to invest in alternative sources of energy. Solar and Windmill should be easily available!

Consumers Energy Helping Neighbors Program is amazing! The people who come to your home are nice and knowledgeable and they was able to supply me with a new furnace and ac unit! Thank you so much! You have no idea how much this helped me.

If there was another provider available, I would leave Consumers in a heartbeat. It’s 7 pm, and this is the second outage in less than 24 hours. Fifth outage already this year (it’s mid-June). Company does not have its act together - if it were any other type of business, they’d be out of business. Terrible terrible. Before you buy your home, check your electricity service provider. Avoid Consumers.

I've lived in several states and never had so many outages as I've had with Consumers Energy. They just don't care that people are fed up with their terrible service either. The power goes out for if a mosquito farts in the next county over.

Terrible. If they didn’t have a monopoly on electricity they would actually have to run this company like it’s for actual living people who need this crazy thing we call electricity. I literally can not replace the venison that has spoiled at least three times in two years. It has been almost a week now. Six days…

I’ve had a terrible experience with this company. Wire was knocked down in my yard during the windstorm late on Thursday, 5/15. It’s now 5 days later, and I still have a downed wire in my yard. Given that the wire is still connected to the utility pole, and that my neighbors have power coming from the same transmission lines connected to that pole, it’s very likely a live wire just sitting on the ground very close to my house, for five days.

Out of power for 4 and a half days. 2 power lines down (which I had called about) not seen a Consumers truck out (anywhere….except 1) the whole time until today. So who knows when we will have power. 40$ a day credit after 48 hours???? How bout all the food in my fridge gone bad because I can’t pull it away from the wall to plug to the generator?? How bout ALL the gas for the generator?? 4 kids, single mom…. And we can’t choose a power company!! It HAS to be consumers… how does that work??? Money hungry indeed!!! I know “they” have power…

Consumers Energy continues to prove they are stuck in the past. The infrastructure is outdated, the reliability is getting worse, and the customer experience keeps declining. We are paying more each year and getting less. That means less consistency, less communication, and less innovation. Power outages last for days with barely any useful updates. Their only real response is to quietly push back restoration times and hope no one notices. This is not just frustrating. It is unacceptable. When a utility shows no signs of adapting or improving, it stops being about bad luck and starts looking like pure neglect. At this point, it is easy to understand why Consumers Energy was sued and fined in 2023. It was a long time coming.

I had a power outage and reported it online. I immediately got a call from customer service and within 20 minutes someone was out here to get my power restored. Very satisfied with how prompt they are.

Wish I could give zero stars. We purchased land in northern Michigan LAST JULY. We have been working with consumers since before that time to get estimates/quotes for power. I've never worked with a more incompetent company. Communication is horrible. We were passed around to different agents and had to start over more than once. We don't live near the property currently and have made that clear, consumers has managed to make us make MULTIPLE trips to the property for preventable issues.

Consumers Energy is the most money hungry company. This company doesn't care about anyone. They have thousands of customers and still just want to keep raising prices. You know dang well this company makes way more than enough but just greedy as hell. We only have them as we have no other choice.

Thank you very much for hard work 24/7 to fix our power lines on Baseline Road, Battle Creek! We were out for 60 hours of electricity power. I believe in this weather conditions: rain and wind, how hard was to fix a problem. You did it! TU!

A more timely power restore than the updated time, which would have been more than 24 hrs from the time the power was restored.

They say crews are assigned to the job but they are not anywhere in sight. I drove all over around my area of outage and not one consumer energy truck. None. Wow. How reliable. They are all these elders without power in the country not the city.

Reported outage at 2:30 PM. Showed crew assigned. Then no crew assigned 6 hours later. Power back on as of 1:45 am. It's now 12am with no updates. Consumers doesn't seem to update or know how to inform customers. It shouldn't take this long to restore power. Time for any government funding to be revoked.

I cancelled my service with CE in October of 2023 as we had sold our home. I ordered "Electrical" (electrical only, not gas, not appliance warranty) service only in November of 2023 for our builder at our new address (and new account #) so he could have electricity for his various tools. We received our Certificate of Occupancy on 1/19/24 and moved in the next day with all brand new appliances. I recently found out that CE has been charging me for the Service Appliance Plan without my permission, without asking me if I still wanted the plan, without asking me what plan I may want, without asking me if I needed the plan, without asking me if I need anything covered Ala Carte.

I moved to Texas in August of 2023. But I’ve kept my Consumers on in my old house for the WiFi and Ring camera. I literally just got a $300 bill for one month!!! That is outrageous!! I turned my thermostat on 55° through my Google app at the end of December to keep my pipes from freezing and ended up with a $300 bill for the month of January!! How??? We had below freezing temps in Texas for weeks and I still only ended up with a $140 bill running my heat nonstop!

What a company! I changed my checking account since I switched banks. I paid the bill myself directly (to avoid problems that month) .. They still tried to pull the bill´s amount (which I had already paid) from my old checking and they shared me 15$ penalty!!! I called them but they said nothing can be done. Utility companies like these only look after themselves.

This company is heartless and the customer service representatives seem to get enjoyment hearing people can’t afford to keep their gas or electric service. My service was shut off months ago and I’ve tried to negotiate to get it back and all I got is rude nasty females saying no negotiating.

I had to replace my appliances 4 years ago due to a power surge. I thought it was on me to replace them. Recently my new washer had a power surge and is no longer working, this is the second time needing to replace a washer for the same reason. Fire inspector said if it's a power surge, Consumers is responsible for replacing the appliance affected. Consumers is not helping.. not even replying to my call. I've called 4 times. Julie promised to call me back with any kind of answer... Even Julie whom seemed super efficient when I called.. did not call me back. Just fix my washer that blew or tell me if my house is safe if it's on you... Fix it. It's so simple.

I live in Orchard Haven. I called about the electrical wires in trees near my house on three separate occasions. They came out and said no work needed to be done. Sure enough, those exact wires caused an outage last night. All the wires in this neighborhood are entangled in trees. They are either deliberately not trying to take care of them or they need to hire some new people because it's plain as day.

I'm writing this in regard to Consumers Energy charging a convenience fee after I tried to pay my bill by phone several times, however, their technology did not work so I had to talk to a customer service person. Why should I have to pay a $2.99 convenience fee when I spent 30 minutes trying to pay my bill by phone, but their pay by phone system did not work! This is criminal! There is no way after spending all of my time trying to give them money that I should be charged a "convenience fee" to have to wait 10 minutes to talk to someone to take my money! I spent 45 minutes in total trying to pay my bill and they charge me? Absolutely ridiculous! I'm also going to write a letter to our governor about these excessive fees. Consumers has to be taught a lesson!

You shouldn't send anyone door to door in this day and age. It's not safe for anyone. Secondly if I wanted to purchase something or change something with Consumers I would contact you. You make enough money. You don't need to solicit for more. That's super tacky.

So, their payment plan option is nice and all having same amount to be paid year round, until billing screws it up. So I got on the plan, paid first month. Didn't get billed next month then get a double bill for September. Yep everything going up with 7 in my house will go well. NOT! AND THEY WOULDN'T EVEN DO ANYTHING ABOUT IT. OFF GRID AND SOLAR IS THAT WAY TO GO INSTEAD OF THESE CROOKS.

I am a former Consumers Energy customer. I have not been with them for two years. I accidentally sent them money through my bank and paid someone else's account. They refused to refund my money even though my name is nowhere on the account. Finders keepers I guess. What a horrible company.

They need to be held accountable for their lazy work ethic! Price gouging.... And fraudulent business practices! Let's all get on board Michigan! They work for us! Days without power from a 10 minute storm.... UNACCEPTABLE!!!!

So power's out. We live on a small street. Mostly old and a few special needs so I called to see if they could get someone sooner since the power station sits at the end out road. The lady told if we can't handle it there are stores that will allow us to go sit and cool off. Special needs I guess didn't get through so looking more into it. The bigger richer cities are getting fixed first. The not so fortunate wait. You definitely have zero issue taking that money but when things are rough you drag your feet. Biggest trash company around.

Consumers Energy is similar to the Mafia. Ridiculous prices, forced to use them. My family used less energy and gas than we have in the last 4 years according to their charts, but yet pay more than I ever have. Struggling, made a 370 payment on a $580 balance, gave me a shut notice less than two weeks later and I'm paid biweekly, then instead of helping, they threatened me with a $600 deposit I'll have to pay if my power gets shut off.... We live in Idiocracy. Wish I could convert to wood stove, geothermal and solar 'cause they're awful as a company.

It was actually a pleasure speaking with Consumers Energy customer service.. They were extremely helpful as well as empathetic to my situation. They offered several options to resolve my issues. I honestly have NEVER spoke to anyone at Consumer Power that was unpleasant or rude. They truly will work with you the best they can.

I should have the option to pick another power supplier when the one I have is poor and under performs. Consumers can do as they see fit because they know you can’t get power anywhere else. Terrible company, power goes out way too often but my bill always goes up.

Literally the worst power company in Michigan. Inconsistent power, if there are storms the power goes out, even days later. Incompetent and incredibly overpriced for usage. When will they be held accountable? They were fined 1 million dollars for poor practices, but nothing has changed.

Recently there was a a lot of wind that knocked out about 100k people's power. By 10:00 A.M. the storm was over and it was bright and sunny, fair weather, the entire rest of the day AND night, as a lineman, I know that is MORE than enough time to have EVERYONE'S power restored. I understand why Michigan power companies are getting class action lawsuits filed against them. Nothing but thieves that can't do their jobs with any sort of competence.

Truck 28-209. We were at the speedway in Howell, and he started honking at the people who were pulling out, and then we continued to pull forward as we did have a trailer and that was closest gas station, he sat there for a minute just giving the rudest look to us, and then as he pulled next to us to the other pump, he flipped us off the whole time. I understand it’s frustrating but we all have somewhere we all have to be, and being rude isn't the way to go to make this world a better place, and especially to know it's a energy guy, very disappointing. He was an older gentleman, and we are a young adult couple, I didn't know this was the way older generation was supposed to treat the younger who are just getting to a point in life. Just very very disappointed in this company.

My power goes out constantly. I’ve called to have them trim the trees that are hanging on my power line and that was over two years ago. They said that there are fine and it’s not an emergency. Today my power has gone off 4 different times and I’m sick and tired of it! They send my book every month and it’s an “estimated read” never an actual. My bill went from $110 a month to $185 every month. I am calling an attorney and filing a lawsuit. If you are having the same issues, I would definitely do the same as they do nothing to maintain their lines and are notorious for price gouging and giving people estimated bills to rip them off.

We have requested the replacement of a great number of street lights. Our kids wait for buses with NO lighting. Where we are at, two of them have been taken down by reckless driving as it is. People drive far too fast on our curved road, which grant it, that part is in no way Consumers fault. However, citizens going without lighting at the expense of careless drivers is someone's fault! Drivers also use center turn lanes as passing lanes! Not a good idea!! Therefore, if Police do not or cannot stop them, WE need to at the very least be able to see them coming with well lit streets. I am afraid it will be as always-- wait until someone is kill to get things done!!

Outages 4 to 6 times a yr. They always say an unexpected outage the issue is always downed trees. Have called and they say they are spending money to fix the issue. No improvement to this review. Any time there is wind the power goes out.

On multiple occasions I have witnessed Consumers Energy trucks driven with absolutely no regard for traffic laws or other drivers. How are people supposed to trust a company that allows hazardous drivers to use their company trucks and then handle high voltage?

When will this company have to be held accountable!! The only power source we have and each time we get wind we lose power!! They charge us astronomical rates each month, pay their lackluster employees way more than they deserve, yet we the customers have to continually deal with power outages!! They don’t maintain the lines!! They are only out working when there is an actual outage. They should be upgrading the power lines with all of the money we give them, what is their excuse. I wish our state officials would have better mandates for this monopoly company!! Either do your job or stop charging everyone so much for no product!!!