Consumers Energy Reviews

After reading the thousands of bad reviews about this company I think there should be a class action lawsuit and an investigation into their practices and their over charging customers. I set my thermostat at 65 degrees yet they still bill me $200. Also the extra fees on my bill are a complete SCAM!!!

Started with a 10 pm restoration, then 5 am, then 10:45 am, now 2:15 pm. Power has been out for 36 hours. Come on, it's cold outside, pay for overtime, after all we pay high electricity. And they haven't even sent a team yet. So I'm pretty sure I won't have electricity at 2:15. It's dangerous to be checking when they send these imaginary times. Please do better, seniors have a hard time without power. We have drove to our home 3 times. Because imaginary restoration times.. And I understand that Consumers energy didn't start the winter storm, but it's all on them how they respond to it.. Do better, ps. My husband picked up many branches off the road and of course we keep checking on our house, so if we can drive these roads, please don't use it as an excuse.

Our landscapers nicked an under line with Consumer Power. The Consumer Power crew worked in the cold wet weather to fix the line. They kept us informed, were extremely polite and completed the job very quickly. Very impressed.

There was work being done on our street to complete the lines. In order to complete the lines safely, they shut off gas to our homes (understandable). I called them to come turn our gas on (scheduled for 4pm-8pm). Nobody showed up nor did they call. It’s fast approaching winter here and it is below 40 degrees Fahrenheit outside. Our house temperature is dropping fast. When I called to ask them about the delay, they told me they didn’t get to everyone yesterday and a lot of people were still without gas to their homes. I was never given a time of when they will show up today and was rushed off the phone. We live in Michigan, it is mid November, we are cold.

Natural gas was shut off to my 88 yr old mother's home for maintenance or emergency. Consumers could not tell me which one. The gas valve was shut off with a tag put on it. No one was informed and no note was left on door. My mother notified us that the house was cold. Temps dropped in the low 20's at night. Being that I was out of town I hired someone to go check out the furnace. He found the gas had been turned off. Contacted Consumers to get gas turned back on. When I asked how this could happen with no one being notified. I got a snotty answer that a tag was put on the valve and she could have found it when checking to see if the gas was still on. I said she is 88 yrs old. She just knows the furnace isn't working. I was told they don't need to inform anyone if it is for maintenance or emergency.

I was on a payment plan because Consumers was not reading our meter to our house for a year, we have 2 meters - one for the house and one for our barn. I thought they finally added both of them to the statement that we received to save paper. I was making my payments and also my current balance per month. Well the last month I sent in my payment they could not find in their system, even though I seen it cleared my bank. They would not look into where my check went even though I gave them all the info off the back of the check, just kept saying we can't find it. They disconnected our power and I had to make 4 credit/debit payments to restore our power and was charged $2.99 for each transaction to get our power back on.

This is the SECOND time these idiots have stolen my home heating credit from the State of Michigan. I checked the box #18 "You must check this box to receive a refund from your heat provider for any overpayment to your heat account." I did not owe them any money for any bills. I had a credit of $195. Again, I checked the box to SEND ME THE CHECK FOR THE HOME HEATING CREDIT. These stupid fools again, applied it to my account. I do not want it applied to my account. I am qualified for the SER with the State of MI. My balance is currently $943.92. I need a check mailed to me immediately for this amount or I'm filing a lawsuit. You are uneducated scumbags. SEND ME THE CHECK FOR THE HOME HEATING CREDIT.

I am writing to express my deep frustration and disappointment with Consumers Energy’s continual rate increases. Month after month, it seems that your customers are expected to shoulder the financial consequences of mismanagement, profit-seeking, or questionable planning decisions. These hikes are not only unsustainable — they are making it harder for families like mine to simply live.

This Monopoly is outrageous! We’ve caught them charging us when we were on vacation. They jacked our bill on the days we weren’t home. We have receipts showing we weren’t home. But as charged as we were. They overcharge then tell you tough you're paying or losing electric. They can charge and lie you used a certain amount of kilowatt when you really didn’t. We went from a 130 bill to 440 the next month then to 252. They blame an appliance, the hot weather anything but them cooking the books. No other options for electric. That is called a monopoly people. Customer service blames us or our house. Supervisors at corporate blame us. And you can file a complaint with BBB. They do nothing. MDLRA also does nothing about it. I don’t know how Consumers Energy gets away with this. And the fees are outrageous. This is the worst company and I sure hope the News in Michigan investigates this nonsense!

Consumers' rates used to be obtainable back in the day. Even with doing all of the "recommended" steps and procedures suggested BY THEM to help maintain minimal energy usage, our most recent electric bill went up $100. Also, when are you all going to trim the trees back from the power lines????

Now I see why my bill is so high, I can't afford to live. My husband and I are about to lose everything and we both work 6 days a week. We are told we make too much money to qualify for help. Never received a home heating credit, literally ever. We used only $72 in energy but are being charged $302. That's $230 in "other charges". Last month, we were charged almost $500. We also have energy saving appliances and lighting.

The fees are completely unethical. This company is a scam by any definition. Their app sucks and won't take new payment methods. I've been stuck with this horrible company for 15+ years. My next door neighbor is fortunate enough to have tri County power. Their bill is SIGNIFICANTLY cheaper and they have internet. Their power goes out maybe 1 time for every 15 times my power goes out.

I am not entirely sure who I talk to about a week ago but I wanted to give them a shout out. I really appreciate him figuring things out for me and helping me get the best outcome. He was also very understanding. I really appreciate it.!

Worst customer service on the planet, they place new restrictions on customers with no oversight, state department needs to investigate this company, only being able to use this company for service is blackmail and extortion, we need more options.

Consumers Energy stopped trimming trees during Covid and now out of hand causing several outages even on nice days. Marked trees with blue dots and never completed the job. A guy came out with a hand trimmer and trimmed one limb and said they would have to come back with special equipment and never did. Prices going up and service going down. Their tree cutting contractor only cuts the easy stuff from the road. Only a matter of time before Michigan has a really bad storm and thousands will be out of power for a month or longer. The last broken tree limb laying on the wires I had to remove myself and I’m 70 years old as they never came.

Consumers Energy is absolutely the worse when it comes to restoration and outages! This is the 3rd outage and it usually takes 2 days to restore power! ETR is a joke! We need to invest in alternative sources of energy. Solar and Windmill should be easily available!

Consumers Energy Helping Neighbors Program is amazing! The people who come to your home are nice and knowledgeable and they was able to supply me with a new furnace and ac unit! Thank you so much! You have no idea how much this helped me.

If there was another provider available, I would leave Consumers in a heartbeat. It’s 7 pm, and this is the second outage in less than 24 hours. Fifth outage already this year (it’s mid-June). Company does not have its act together - if it were any other type of business, they’d be out of business. Terrible terrible. Before you buy your home, check your electricity service provider. Avoid Consumers.

I've lived in several states and never had so many outages as I've had with Consumers Energy. They just don't care that people are fed up with their terrible service either. The power goes out for if a mosquito farts in the next county over.

Terrible. If they didn’t have a monopoly on electricity they would actually have to run this company like it’s for actual living people who need this crazy thing we call electricity. I literally can not replace the venison that has spoiled at least three times in two years. It has been almost a week now. Six days…

I’ve had a terrible experience with this company. Wire was knocked down in my yard during the windstorm late on Thursday, 5/15. It’s now 5 days later, and I still have a downed wire in my yard. Given that the wire is still connected to the utility pole, and that my neighbors have power coming from the same transmission lines connected to that pole, it’s very likely a live wire just sitting on the ground very close to my house, for five days.

Out of power for 4 and a half days. 2 power lines down (which I had called about) not seen a Consumers truck out (anywhere….except 1) the whole time until today. So who knows when we will have power. 40$ a day credit after 48 hours???? How bout all the food in my fridge gone bad because I can’t pull it away from the wall to plug to the generator?? How bout ALL the gas for the generator?? 4 kids, single mom…. And we can’t choose a power company!! It HAS to be consumers… how does that work??? Money hungry indeed!!! I know “they” have power…

Consumers Energy continues to prove they are stuck in the past. The infrastructure is outdated, the reliability is getting worse, and the customer experience keeps declining. We are paying more each year and getting less. That means less consistency, less communication, and less innovation. Power outages last for days with barely any useful updates. Their only real response is to quietly push back restoration times and hope no one notices. This is not just frustrating. It is unacceptable. When a utility shows no signs of adapting or improving, it stops being about bad luck and starts looking like pure neglect. At this point, it is easy to understand why Consumers Energy was sued and fined in 2023. It was a long time coming.

I had a power outage and reported it online. I immediately got a call from customer service and within 20 minutes someone was out here to get my power restored. Very satisfied with how prompt they are.

Wish I could give zero stars. We purchased land in northern Michigan LAST JULY. We have been working with consumers since before that time to get estimates/quotes for power. I've never worked with a more incompetent company. Communication is horrible. We were passed around to different agents and had to start over more than once. We don't live near the property currently and have made that clear, consumers has managed to make us make MULTIPLE trips to the property for preventable issues.

Consumers Energy is the most money hungry company. This company doesn't care about anyone. They have thousands of customers and still just want to keep raising prices. You know dang well this company makes way more than enough but just greedy as hell. We only have them as we have no other choice.

Thank you very much for hard work 24/7 to fix our power lines on Baseline Road, Battle Creek! We were out for 60 hours of electricity power. I believe in this weather conditions: rain and wind, how hard was to fix a problem. You did it! TU!

A more timely power restore than the updated time, which would have been more than 24 hrs from the time the power was restored.

They say crews are assigned to the job but they are not anywhere in sight. I drove all over around my area of outage and not one consumer energy truck. None. Wow. How reliable. They are all these elders without power in the country not the city.

Reported outage at 2:30 PM. Showed crew assigned. Then no crew assigned 6 hours later. Power back on as of 1:45 am. It's now 12am with no updates. Consumers doesn't seem to update or know how to inform customers. It shouldn't take this long to restore power. Time for any government funding to be revoked.