Arizona Public Service (APS) Reviews

On July 19, 2018 my electricity was shut off, yes that's my bad! Well I paid the bill in my lunch break at 12 pm. I called and gave them all the necessary information - I even email pictures of the receipts and I was told 2 hours. I had 2 minor children at home and I have to use a bipap at night to sleep and when I returned home at 5pm there was no electricity still. I call APS and received the run around, was told the same thing again I explained the receipt and email and went all night and til 7pm on July 20, 2018 and 3 more phone calls to get my electricity turned back on. Yes, I took the minors out of the house as it was 90+ degrees inside the house but, I had to sleep there with my pets. Very unprofessional. I received no letters, door hangers, phone calls, texts or emails as to my electricity being turned off. And I know I'm responsible for paying my bills but... 36 hours to turn it on? Really???

My elderly cousin lives in Yuma. He wanted to sign up for the APS Solar Community Program. He could not use the website because he had forgotten his password and APS does not have his current email address. He cannot update the email because he cannot recall his password. Cannot update the password because APS has an old email address for him. There is no longer an APS office in Yuma. He tried calling the ** number but he is very hard of hearing and could not understand the choices etc. He wrote me a letter asking me to help. I tried. I asked Jessica at APS to please call him and help him update the information.

We recently moved and now we have APS. Before we had SRP and loved them. They were always very understanding when I couldn't pay my bill on time and would tell them when I get paid we would pay. We got our first APS bill and we got our bill late due to the post office not delivering our mail to our new address for a month. When they finally delivered our mail I saw that the bill was due on July 5th. We got paid June 30th. Paid our mortgage and other bills that we could. Tried calling them one day and they couldn't talk to me as I wasn't on the account and that my husband would have to call. He called and asked if he could pay the bill next Thursday and they told us nope we can't since it's a brand new account. They said they might turn off our power next Tuesday or Wed and I get paid at 10 pm on Wed night so was going to pay it then but nope they wouldn't or can't wait. With SRP I had no problems at all.

I called APS to transfer the utility account to my business. The lady was very nice and explained that there will be a security deposit of 7200 dollars. I asked if it would be possible to use a surety bond insurance and her answer was yes. I purchased the bond and after they received it they said that they cannot accept the bond because it's address specific. At no point was I explained that BEFORE the bond was issued. Now I am missing the connection date, a new bond needs to be issued and of course new FedEx charges will be involved. Very disappointed and frustrated!

Power shut off - APS is an absolute disgrace to America. I have had APS for about 5 years now. Payments always made on time, never requested a security deposit upon starting service. One month I receive my bill and opened it up to a $650 due payment! Looking into the bill I was charged on random a $450 security deposit for "2 late payments". After reviewing all of my bills for the past 12 months I have never been late once and never assessed a "late payment" and then they randomly add an additional $450 deposit right before the summer time. Let me say today is 108 degrees outside and I have a 3 year old and a 5 month old at home so now my poor family has to sit in a non air conditioned house with no electricity for some BS deposit.

I have never EVER had my APS account shut off. I initially moved to Arizona back in 2011 with OUTSTANDING CREDIT 700+ score. I was told back then they will need to do a credit check, no problem. I was shocked to find out I had to pay a security deposit. I paid and went on about my business. Now years later and never a shutoff. I get a bill requesting a $300 deposit right before summer!!! I was told because made some late payments. Why offer customers payment arrangements/extensions when you're gonna punish them!? WHERE and WHAT are you guys doing with my security deposit money!? WHERE IS IT!?

I paid on time since I started with these thieves. I received a Bill with an additional $300 deposit. When explaining I never paid late they said I did 6x. I refused to pay the $300 for 5 months and they say I paid late 2x. A nice way to raise money for this RIPOFF of a company. It's a monopoly to allow ONE ELECTRIC company to control and screw its customers. A complete scam and should be shut down!!!

I've never had my power turned off and got a delinquent notice of a pending disconnect. For a 300.00 deposit... I paid the bill in full but someone noticed I was a week late a time or two and decided I need to pay a 300.00 deposit. I called and talked to several people but it went nowhere. I’m disappointed in APS because I’ve always been someone who pays their bill and I hate them now. They treat me like **.

I have lived in my current home for over 16 years and have always had APS service. I have never had my power turned off and always paid my bill in full every month. However, my recent bill included a $400 deposit, right before summer! After going over my so-called delinquencies with a rep, I had three payments 1-2 days past their "delinquent" date. Ridiculous policies! Heavy-handed deposit requirements and unfairly high rates. APS execs need to manage their business better so they don't have to stick it to customers to increase revenues! BTW, SRP only charges a deposit if a service is disconnected. These monopolies must go!

So it turns out I was late twice paying my bill within a 12 month period. Not because I could not pay, but because I didn't realize I passed the due date. I pay my bill regardless every time and if there was a late fee for those times I was late, I would pay it. Fast Forward to this months bill and it comes for very close to 500 dollars. I call APS up to see what is up with the high bill because I know for a fact, I was nowhere near that much electrical use for that month. They told me that since I was late twice within a 12 month period, they now require a deposit of 300 dollars on top of my bill because I was considered a "liability".

I was very grateful for the budget billing service and having the same monthly payment each month, until there were undisclosed terms for budget billing. I was supposed to pay $180 per M to cover electricity for 2 people living in a 700 sq ft apartment. We canceled service after a year lease was up and was given a $700+ electricity bill at the end saying we had to pay for all the used electric. If this was the cause I would have never signed up for the budget billing and paid the monthly amount due (the end payment was NEVER) explained only the benefits of budget billing. It is definitely false advertising when they only give you particular information and the data online doesn’t state that full bill will be due at canceling. It is a horrible money ran electricity company’s and SRP needs to cover more territory.

So after being gone from state until this week we request service in Casa Grande and were told pay up $343 from the Scottsdale home or no service. When I asked for them to check that meter was owned by someone else during that period they are charging me for they refused, can't do it. Clearly, a very dishonest power company. So sorry we have to deal with them again!

We have lived in Arizona almost 4 years now. We have had APS the entire time. Every single year there is an increase in service charges. Now they've changed the Saver Choice plan from 12-7 on peak to 3-8 with demand charges. The way they price gouge for service is ridiculous. We've never lived in a state where power is like this. We've heard solar isn't much better cause you still get an APS bill! It's ridiculous it's allowed to keep going like this. If we would of known how APS was we would of searched for a house that was zoned for SRP!

Absolutely ridiculous. While sleeping, someone starts banging on the door like a mad-man, why he didn’t use the damn doorbell is beyond me. Answer the door and this guy is screaming at us for not paying our bill and saying he is there to shut it off. For some reason he says he will give us until the end of the day to pay it. 15 minutes later he comes back says, “They said I need to turn off your electricity now. If you can’t pay right now, I’m shutting it off”. So we ask how much we are owing to be threatened like this... He says “$52 dollars”... FIFTY-TWO DOLLARS that is THREE DAYS LATE and they are at our door BANGING and THREATENING to shut it off. Unbelievable.

First off, the prices are about 250% higher than SRP for the same electrical usage due to all the base charges. I could have my breakers open for the entire month and it would still cost about $80. Secondly, the data presented on the website and bill are not correlated with the Saver Choice and Saver Choice plans. I don't know if this is just a huge mistake or intentional criminal obfuscation. I informed the company today, 9APR18, of four different categories of bad data: service time-frame definitions, peak bar chart data, plan details table, as well as the daily and hourly usage charts (daily usage and detailed usage). The data provided on all of these areas do not correlate properly with the plan specifics given to me over the phone, nor with each other.

My complaint is last year. I was late 3 times, and had to pay a late fee (fair enough) then I get a notice with a different account number stating I owed $135, when I called they tell me it's a security deposit, this was paid 2/20/2017, I told them on 2/20/2018 I want my $ back, but no I have to wait 2 years! Why can they pay me back late and get away with it, but if I am late I have to pay a late fee and a punishment fee (it is a punishment fee. Don't care what they call it)?

My issue with APS, is that no matter how little electricity I use and how much my kilowatts go down from month to month, my freaking bill is outrageous and just keeps getting higher. My hubby and I are both on disability social security and we can't afford our utility bill.

APS Rate hike 2018 - Only have had APS for approximately 3 years. Went onto the equal payment program... this past year, my monthly cost was about 145. At the end of 2017, my monthly payment was changed to approximately 175. per month... total rise in annual cost $360.00. Way over average % they indicated. I'm seeking details on how they raised my costs by 20%. My account number with them is **.

Arizona Public Service just got another rate hike. The cost escalates while consumers struggle. Salt River Project is much better service provider but areas are not crossed. We are stuck with APS. So there is no choice.

I have lived in Prescott Valley, AZ, and have been a customer of APS for 21 years. Like many other people across the nation I have gone through a lot of major life changes over the years and have been struggling to stay in the black. Consequently, when I receive a bill that is 2.5 times more than normal, my first response was there was an honest mistake and they need to double check the meter reading. Then, upon further checking, come to find out they are charging me a "security deposit" due to "being delinquent with two or more bills within a consecutive 12-month period…" Turns out delinquent to APS means anything past the due date, no grace time given, period. Checking with the Arizona Corporation Commission, their guidelines for deposits state "late paying your bill three or more times within a 12-consecutive month period..." See R14-2-203B5.

During the year 2017 we had many financial hardships and 2 times paid late. Never had our power turned off. January 2018 I got an 800 dollar bill because they decided to charge a nearly 600 dollar deposit due to late payments. I don't see how adding crazy charges to people that are already struggling is going to help anyone.

Have had APS accounts for years. Recently I initiated service and shortly thereafter, someone else called for service "accidentally" using my unit # for the billing. APS removed the service from my name without so much as a verification phone call or email alerting me of this. When I called APS I was told that I have a new account #. The Rep gave me the wrong new acct # and so when I called in to try to pay my bill there was no record of it. I still don't have a bill and was told it may be mid-January before this is straightened out. I cannot add this account to my APS online profile. Additionally, I experienced long wait times when calling and this is at 7 am in the morning! I have had good experience in the past with APS but I feel they are really deteriorating both in terms of customer service and having safeguards in place so that someone cannot just call in and mess up your account!

In August of this year, I changed my bill paying system and through an error 100% on my part missed my August payment. the next month (September) when I realized the mistake I took immediate action and corrected it. As you can imagine these were very heavy use months and the combined bill for both months was over $900. I did not ask for assistance, I did not call and ask to have any fees waived or to make a payment arrangement. Due to the error being my fault and therefore my responsibility to correct I made several payments over the next couple months to bring the balance current. In doing so I had to break the payments into $300-$400 pieces. Apparently, my September payment was technically late, but only by a few days, never anywhere near 30. I never received a disconnect notice, and by October 30th had brought the account current. Then in December, I received a $850 bill.

The majority of info that I am listing here, I already shared months ago with APS via an APS survey regarding their website. I feel if APS had a professional and easy to use website that was fully integrated with their billing, new-current-previous accounts, and customer service departments some of their problems with us, their customers would be corrected. I would have communicated this via their site but I could not find where to do that. With the older and now the newer website design you continue to seem to go in circles without getting the information, data or contacts/dept that you want. It is very unprofessional, time-consuming, frustrating and I feel disrespectful to the customer/client base.

This trash garbage excuse for a power company will do anything they can to ** you out of every cent they can get. They tell you everything is fine and dandy and your services are shut off and then proceed to charge you another $200 5 months after you move across the country. The people who work the phones are absolutely rude and incompetent. They might as well hire apes that answer the phone and say no I refuse to DO MY JOB and help a customer. Instead I'll create bogus charges, never send you a bill and then TACK ON LATE FEES WHEN YOU NEVER EVEN RECEIVED A BILL. APS ** YOU AND YOUR MONEY HUNGRY CORPORATION!

APS have to idea with what their cost are!!! They are going to leave people homeless because on top of what they are charging you not even been in your place is crazy! They want a deposit of almost $300 for being late! I wish there is another company that helps their customers more!

It is unfair that they try to charge Deposit for having more than 4 houses even when credit letter is excellent. Their guidelines prevent business owners to conduct business, we have to waste money and time dealing with this BANDIDOS, APS IS a monopoly and there is no choice but deal with incompetent customer service reps. APS and the state of ARIZONA should be ashamed.

I have lived in Arizona going on a year now. Never in my 45 years of living in NY have I been ripped off by my utility company. I had called APS well over 2 months ago complaining about my broken meter. They lied to me and said that day someone would be at my residence to fix my meter. My bills are out of control. Every month my bill keeps going up which I had also questioned them. "How are you coming up with any reading if my meter is broken." They answered me very rudely and said "that's what we have read" and to pay my bill immediately or they will shut off my electric.

So I am a new APS customer. I tried to do Autopay and thought it would be taken care of without me writing a check. Ha Ha. They didn't debit the account so sent me a bill saying they would debit TWO months next time. OK. Fine. Only they didn't. They shut off the power instead. And said they put a "door hanger" warning me of shutoff. NEVER GOT IT. So, power went off while workmen were putting in a floor. Had to go to Walmart, pay APS because there is NO office here. Nasty customer service. Said I wanted to appeal the shutoff fee. Well guess what? The fee, $27.70, appears on the next bill. Not my fault. It's theirs, but I have to pay or they charge a late fee, or a shutoff fee, or some other dumb charge. So I canceled Autopay. Guess what? This month's bill says, "We will debit your account". I am certain if I write a check they will also debit the bank anyway. You cannot win with APS.

This is a huge company that has monopolized entire region. Most of us are forced to use this company with dishonest business practices. We have never been late, accidentally missed sending payment in so go online to pay, won't even let us pay amount because there is now an extra $500.00 DUE!? (Bill due 8/11) and mind you we are barely 2 weeks late and they are making us pay them an extra 500.00 when they gave us no notice of there being a late payment or a fee... we have had so many awful experiences with them, truly an evil company and would give our business to anyone before them. Please Arizona give consumers options!

There are 2 sections in our apartment complex with 2 different addresses. I have lived here for 14 years. A resident in the other section of the complex put my address when turning on her APS... (Found this out later). I came home from work one day and my electricity had been turned off. This was in August in Arizona and my 3 dogs had been in the house ALL day without air. I had been paying extra on my bills so I knew for sure that I had a credit. My apartment manager called APS with me sitting there and basically they said 'OOPS, we made a mistake.'

The billing itself is very questionable. I have filed multiple complaints with the corporate commission only to FINALLY get some help from someone to re-adjust my bill (they know it's possible but they won't do it for you until you escalate it). BUT that doesn't solve the problem itself; APS is scamming customers every month with its ridiculous service fees. How are you going to charge a service fee on top of a meter fee and a meter reading fees (IS THAT NOT PART OF YOUR SERVICE FEE?). This is the first time in my life living in Arizona, where I have had to utilize APS and dear god, I wish I never moved. I regret my decision.

Of course when you face a business that has a monopoly over an area, your choices are pay or pound sand. That's the case with Arizona Public Service. I have a 1300 Sqft home and I USED to live in a 1300 sqft apartment with SRP. Highest bill I EVER had with SRP was about 90 bucks. The last two months I've owed APS 700 dollars collectively. What. The. Hell. I PRAY SRP somehow reached my neighborhood. I'm considering going stone age or buying a flipping generator for my house that I'll GLADLY Crank for hours, just to avoid this company's exuberant charges. Crazy. If you can choose between APS and SRP, Go with SRP. APS is a joke and they don't give two **.

I lived previously on the East Coast NY and VA. Never paid so much in electric bills until I came to AZ. (Understand summer heat). I do think APS is just charging rates and additional charges that is unrealistic. Why billed for all these charges:

Over the years, as a homeowner in the same residence for 22 years and the owner of several commercial buildings, I've had the misfortune of having to use APS as my utility provider. My latest encounter with the monopoly was with my personal utility bill. I have been on the equalizer program for several years. I recently installed two new super-efficient AC heat pumps, which dramatically lowered my bills. I asked APS to adjust my equalizer payment but they only do that after many months of experience, so they refused to do it in advance. Over the period of 4 or 5 months, I built up a credit of nearly $2,000 at which point I called and asked for an adjustment to the payment, which, of course, they refused to do. I asked them to apply the credit to the current month so I didn't have to pay and was told they would do so. I asked my bank to suspend that month's payment. I did the same the next month at which point I received a disconnect warning.

Opened an account about 30 days ago. Never received a bill, but instead received a Shut Office Notice. I spent hours on telephone on hold and all they did is charged me $600 and promised me that they would start sending bills. Who knows if they are telling the truth. I've had electric service in about half a dozen major cities across the country, but have never experience anything like this. Worse than any third world country.

So my electricity bill is $404. But over half of that is FEES. I don't understand why there is no other power companies that I can switch to in Phoenix. It's APS or nothing. Solar is not the answer because you're still connected to the grid - and that grid is APS - so the FEES are still there. I don't have Solar, but I would not be surprised one bit if APS billed people with Solar ADDITIONAL Fees for using Solar. So just to prove I'm not crazy, here are the numbers from my last APS bill. I did round out the numbers to keep it simple.

I sit and use candles, hardly EVER any lights. I have a 3-level condominium and have my air set at 85-86 degrees and sit and suffer in this heat, only to find out that over HALF of my bill is in FEES!!! Delivery service charge GOES UP every month, and in fact, there are 14 FEES, not including the Taxes and Fees for state, county, city, franchise, regulatory assessment. In June 2016, over $100 was FEES ONLY. I am totally dissatisfied, as are MOST people here and it is totally apparent that nobody is going to do anything about these fees, and those who can obviously are getting FAT at our expense, meaning they are making too much money to care or do anything about the fees. I am sitting in a HOT house because I can't afford to pay APS' fees. I'm looking at my bill for Jan 2017, my USAGE is only $52.39 but my bill is $121.60. OVER HALF MY BILL. That is totally unfair that the fees are so high.

At the same residence for over 18 years and always paid bills on time. Last week I receive a letter that my account is late on payment after they just cashed check and my electric is being turned off this week. The absolute nerve of these people and we also were on Equalizer program, which they took us off. Called and lady was nice and couldn't believe this happened to me, and offered to put us back on program and now I check and see it's not eligible. Wish there was another electric company to go with, but we are stuck with these uncaring people.

We have solar and feel that we are being used and abused by APS. They take the energy we create and discount it and then charge us $50 dollars in fees and taxes and adjustments. This is outrageous and why when many of our residents in the area of retired and living on low income budgets they get away with charging these outrageous fees. This is ridiculous and APS should have to pay some of these junk fees back to consumers.

Being new to APS we were astounded by our bill for electricity usage, we tried to figure out where we could conserve more to lower our monthly usage/cost. Looking closer at the bill we realized that we'd only used 338kwh which equaled $19.94 in usage, the remaining $32.17 are fees & taxes. APS said, "When you buy milk you don't just pay the cow." What?? So I called the Utility Commissioner & she said, "What do you want me to do, write a complaint that you don't like seeing all those listed fees?" I said, "No, I appreciate the transparency but in seeing it I cannot believe the taxes and fees far outweigh the cost of the actual utility usage! I understand there are fees & taxes but nowhere else do I see them to this degree!" Who is holding them accountable because the Utility Commissioner I spoke with 100% defends this practice! SHAME APS & the AZ Utility Commission!

I had the same experience as the last person who wrote a review for APS. I also have two clients that had the same thing happen with their payments. I paid my bill online, the same way I have for 3 years at the same address with the same banking information that they had stored in their system. Well, apparently, they changed my account number and this created a problem for them getting the money from my bank. I received a notice that my payment was returned, which is strange, because I didn't change my banking information. I logged in to pay my bill again... this time I had to enter new payment information... but instead of the amount that I previously paid, they wanted to charge a fee for my "returned check." I called customer service and the man I spoke to had no sympathy, claiming I must have entered my information incorrectly. I didn't enter my information, it was the saved info in their system. The fee was to stay in place.

Prior to leaving the residence in Sedona, I contacted APS with turn off notice and request for a final bill to be sent to my newest residence in Cortez CO. The individual with whom I spoke to as a follow up to my request confirmed my new residence address, indicated I would be getting a check from APS for $155. This conversation took place the first week in April. I was assured the check would be processed within the next ten business days -- On or about 04/23/17. On Friday, 04/28/17, after checking my mail and finding no check from APS, I returned my call to APS to confirm when the check was issued, what address was used to send this check to, and since I had yet to receive any refund to date from APS, what would be the logical next step.

APS recently upgraded their system. I used my checking account to pay my deposit when I started the service. I used the same checking account (saved in their system) to pay my bill and they returned payment. When I called in they said they could not locate my account and since their system updated it does not show as saved anymore. I now have to pay a $15+ fee to resubmit my payment (which isn't even late) and I am only allowed to pay it in cash. I just recently started using this service and it was a nightmare to set up and it continuing to be. I will definitely check for SRP service addresses when I move next. Highly discourage you from using APS if you can avoid it.

We have been with Arizona Public Service for over 21 years in our current home and in an apartment prior. I have been employed at the same employer for 30 years and my husband has been for 15 years. We have had some extensions on our electric bills with approvals and we never knew it was an issue. We have had a few unexpected medical expenses. We have never had a disconnect. We are now expected to pay the $490 deposit or a turnoff. Where is this all coming from? What does APS do with all of our deposit money? This seems to be a very large amount of money for them to hold on to for a couple with good credit and a good steady work history. What's up APS??? I can understand a deposit for your first year or if you haven't been employed but really??? $490!

I was going pay my bill and website tells me a system wide billing upgrade is happening and needs to validate account. I finish with the validation and lo and behold I see the account I have had since 2008 now requires a deposit of over 200 dollars is due now or power will be shut off. I did not ask for billing system upgrade. I have the same house same account, nothing has changed. I have talked with multiple agents and all I get this the only option I have. All I know is now I'm forced to pay deposit for a service that hasn't changed or a billing upgrade. This is just a way for major company get more $$ from consumers.

We are "winter visitors" (per APS). Our meter stopped working but we were not informed. Just informed that they were "unable to read" which their website claims is normal behavior, similar to a cell phone connection dropping. APS replaced the meter the day following my October arrival. According to APS, the meter had not been working for 17 days. APS will not show me documentation as to when our meter stopped working. I am expected to take their verbal account. APS billed me for "reading" our meter when it wasn't able to be read due to non-function. My USE CASE seems irrelevant.

After attempting to get electronically my account records from 2010 to 2014 (which I was unable to do), I started reading reviews of APS. I saw not a one that was remotely complimentary. The cost just keeps going up and up, even though they say they haven't had an increase in several years. I was surprised to see in one of the reviews an option of aid for low income. I applied as a single woman on social security and received a letter that I was accepted to the program. No information as to how this will affect my bill.

I recently received a letter from APS demanding a deposit of $335 be paid or else my electricity will be turned off. I have been a customer for 13 years that has never had my electric shut off due to non payment. If I was ever going to be late paying my bill I always had approval from APS. I have tried to reason with APS and they won't compromise, and to make matters worse I have an infant in the house. How is this not extortion?

I have owned a rental property for 6 years. I had an APS account on it when I bought it in 2010. I have decided to sell because tenant moved out and it is now empty. Called APS to transfer power to my name and they want 580 dollar deposit. UNREAL!!! I Own several other properties none though with APS. I have not had any of this BS before with SRP. I am going to check the meter of the next property I look at and if APS is on it I will not even make an offer. I hope there are others like me so maybe their unethical practices can be brought to an end. It sucks to have a monopoly.

Something needs to be done with APS. Their fees are way too high. When I took a closer look at my bill I found out that my fees were higher than the actual electricity I was using. ECU in the state of Arizona APS is a monopolizing corporation. They can do anything they wanted to. Basically they extort money from people because they know that without electricity you can't live so that's why they get away charging with such high prices. What they fail to realize is that they are a necessity, not a luxury. If you don't have APS you will die. You have to have air in the summertime and they know this so they can charge whatever they want to charge. They would charge your franchise fee. Why do I have to pay them to be a franchise owner pay McDonald's? Something needs to be done. They are crooked then extort money out of their customers. Like I said something needs to be done.

After 15 years of service, for a livestock well pump, paid every month, bank error caused payment to be returned. They shutoff power with no notice. They claim they called an old phone # from 6 years ago. Phone # they claimed they called is not even listed on the account profile. It was updated 5 years ago. To turn the power back on they required $235.00 deposit, $189.00 bill payment and $35.00 reconnect fee. Bill runs $75.00 per month. Service is not optional. There is ZERO risk that they won't get paid on this account (livestock would die of thirst). They don't care. Asked to speak to supervisor, put on hold, then told, “Sorry, no supervisor available”. Nothing they can do. Pay up or suffer the consequences and let the livestock die. So I gave them my grocery money for the month, overdrafted my bank account and cried. (I am not a crier). **. Now I hate APS with a passion, and will hold a grudge forever.

I recently received email from APS demanding payment for bill not yet due. I replied and asked them to stop sending such emails because my account has never been late, ever. Today, 11/03/2016 I received in mail a final notice to pay the same bill which is due 11/08/2016 with a late charge of $3.76. Their billing department is incompetent and it is impossible to contact APS by phone. I wish there were a zero star option as well as an alternate supplier.

Recently my husband and I decided to go solar. We are almost through the process and everything has been great. Then about a week ago I received a bill from APS. I didn't pay much attention because I work really long hours and I figured I would just look at it on one of my days off. We are on the equalizer program and pay 295.00 a month. When I looked at the bill on Sunday it was for well over the normal amount which I thought was strange but I couldn't call until Monday.

APS set up 2 meters on my new property. They were instructed to send bills to a different billing address and did, for one account. The other accounts bill went to a nonexistent address that has no mailbox. I thought I was paying my bill in total, not realizing I should have 2. Without calling or contacting me at the correct billing address, they turned power off for nonpayment. Again, I never received a bill for the second account. They decided to set up but paid the first on time each month!! The power outage cost me hundreds in food in my freezer and fridge and when I called and the reps could not explain the APS error. They simply said they would transfer me to another rep who might be able to help me.

I get that AZ is hot but to pay $400 a month from May-October is outrageous. Take a look at some articles about the company and where does all the $$ go! We need the commissioners to change the way APS operates. It's too expensive!!! Wish we could leave.

I received a notice that my account has been delinquent multiple times. However my bill has been paid in full every month. I chose a pay by date of the 5th of the month. I noticed when I went into APS records, they are not posting my payment as soon as received. I usually pay at the end of the month. Recently, my notice is dated September 6th, the date that payment should have been received. APS posted my payment on September 7th, a date after the notice. I pay by check through the mail, and for August, the check was sent on August 31st. According to their own rules, and bill it is stated on their own website: bill past due date. At what point is my bill officially past due?

I am a BC resident. APS requires a credit report with Equifax however BC has a privacy block so in order for them to turn on or off my service, they require notarized ID. $40 dollars later, I managed to have my ID notarized. I sent it in both via email & by mail so they would have the originals. Now in calling to cancel my service (only had it to bridge between tenants), they are saying my notarized ID was unacceptable & that I had to have a verification form notarized.

I have always known my APS bills to be high, but then I wanted to do a 'test' or comparison against what my dad pays - he has SRP. His usage last month - July 2016 was approx 110KWh and he was charged approx. $350 for that. My usage last month was for approx 2,250KWh!!?? Yes! I said 2,250KWh and was charged approx $370 for 2.25 MWh of electricity. Now I realize I have an old crappy AC that runs almost all day but my house is approx. 1/5 the size of my dad's house. Where are they getting these numbers!?? I need to get off my butt and design a home-brew watt meter monitoring setup (I am an electronics professional) and monitor my usage on my own I suppose. Something doesn't smell right here people!!

We just received our APS electric bill for June 7- July 7 in the amount of $355.07. We're a family of three, living in a one bedroom house, one bathroom, one kitchen and a living room. My wife and I are always aware of keeping lights off if not need to be on. Or keep AC on at 81 or 82 degrees. I called APS right away to discuss our matter. At the end of our conversation APS had the winning hand of course. They said most of the energy is being used early mornings and late night. They were right about late night but wrong about mornings. Any suggestions on what I should do?

My 2 year old son has seizures when he overheats making AC mandatory. Until we can move some place cooler, I went with the only option I can right now. I sent $5000.00 to pay the current bill and have credit for future ones. APS sent me a disconnect notice! If the shutoff happens, it will put my son's health at risk. I will make sure everyone in Arizona learns of the shut off. I have proof the payment was made that can be shown in court.

Received a $17 refund check. Went cash it Fry's (Kroger). Check was denied because APS has unfavorable payment history so basically APS writes bad checks but gladly ruins it customers if they write ones, hypocritical much?

I have had it with APS. I moved into a home that I rent at and since May 2nd I still cannot get them to turn on my power. First they told me that I would need to pay half of my deposit which was fun $296 but then APS came out and took my meter. I have paid the whole deposit which was $597 then I also paid $480 to go towards a credit for APS and they still will not turn on my power due to the fact that they say I'm under investigation for tampering with a meter. They are ridiculously insane. Turn on my power APS or I am going to hold you accountable for my green pool if there are any damages done to it. It's hot. My Little Chihuahua Pit is dying here. Turn on my freaking power.

So I work during the day and spend a lot of time at home at night, as most people do. My home is fairly energy efficient, and I don't run many appliances. I sat down today to look at my bill and saw such nuggets as four corners adjustment fee, environmental benefits fee, meter reading fee (my meter sends data via a wireless connection to the company, there's no meter reader coming out) and so on. After I deducted these fees from my bill, the electricity itself cost me a whopping seventeen bucks . APS charges me, per month, fifty bucks in fees on twenty bucks worth of power used (including three dollars to send a paper bill when I told them I want all of my statements online and that is IT! Not only this, but the company decided to refuse a refund on my deposit in spite of the fact that I haven't missed a payment in eighteen months. APS is a state sponsored gouge fest, created by the sleazebags that provide oversight.

Due to an error on APS' website, they are not allowing me to pay my bill via credit card or check. I spoke with their customer service but they are unwilling to accept payment. I've never experienced such poor customer service but I can see from hundreds of people via Google, that I'm not alone. I would like for them to accept my payment that is valid.

APS is legally allowed to charge these fees? The fee are more than my electric usage. Cost of electricity you used - Customer account charge $1.95, Delivery service charge $9.64, Environmental benefits surcharge $4.61, Federal environmental improvement surcharge $0.04, System benefits charge $1.06, Power supply adjustment* -$1.45, Metering* $2.79, Meter reading* $1.92, Billing* $2.17, Generation of electricity* $21.06, Federal transmission and ancillary services* $1.86, Federal transmission cost adjustment* $2.34, Four-Corners adjustment* $0.86, LFCR adjustor $0.71, Cost of electricity you used $49.56. Taxes and fees Regulatory assessment $0.13, State sales tax $2.84, County sales tax $0.35, City sales tax $0.52, Franchise fee $0.99, Cost of electricity with taxes and fees $54.39.

My consumption is less than $25.00 per month in respect to off peak and on peak, but my bill is $100.00 or more per month. They are gouging customers who have solar panels. The purpose of installing solar was to lower my electricity bill. It has not been lower, in fact I believe that it is higher because of the phony fees they have been charging me for the last eight years. Someone needs to look into APS's practice. It should be illegal!

APS charges rates that vary throughout the day and have no limits or guidelines and are completely unverifiable. Worse, from the time they print the bill, you have 13 days to pay. Late twice in a 12 month period and your deposit more than doubles. So, if there is a holiday and you pay by check via mail, there is absolutely not way to pay the bill on time. This is the largest company scam in the state of Arizona. They justify it by saying there is a 13 day grace period, but that doesn't ally to you if you've been late... What is happening in the state of Arizona? And how could a rational legislative body allow a company to abuse it's power like this?!! Bill printed out on Oct. 28th, payment due Nov. 10th... that is eight business days for it to be mailed, received and paid! God help you if you go on vacation at the wrong time.

This is THE WORST power supply I've ever had in a life of relocating as a teacher/coach. Power outages occur far too frequently for no reason at all. They're just won't provide reliable service.

I have called APS several times about neighbor stealing my electricity. For last 4-5 yrs my bill has been between $300-$500 a month. I only have 1 fridge, 1 freezer, 1 sm lamp, 1 TV smallest little hm yet highest bill than all my neighbor's. Before my husband passed away my large hm electric never went above $300 yet this tiny garage made into hm has ridiculously high bills. I NEVER TURN ON THE AC, I have a small window unit I use and 1 fan for the rescued dogs I rehome. Please help me 1 APS man came out to change box said wire stealing my electric is probably underground but I would have to find it myself! I'm disabled I don't know how to do this I have asked them for help but they won't do anything my electric is taking HALF of my monthly income! I'm NOT using any air at all YET my bill is still over $300 for WHAT?? A light bulb? Not turning on TV either what can be done?? Please help.

So I moved in to my new place I have a lease. With my name on it. I tried to put electric in my name but I can't get electric turn on due to the last person that lives there having an outstanding amount due. APS states they are still living in the house which they are not, it just me. I can't get it on, they said I have to pay the amount from the last tenants whom lived in that building. Before getting it turned on in my name.

So I move into a wall place and APS won't turn on my electric due to the amount own by the previous tenants. Are they allowed by law to do this? I have my lease with my name and all the information but they state the old people live here which they don't. Which is unfair statement because I moved in. And no one else is here. They said I have to pay 1400 to get it turned on plus the deposit to get it back on. Which is so not my problem that the last people didn't pay their bill. I refuse to pay someone else amount.

My husband and I filed bankruptcy in 2009 and included the past due balance of $227 from APS. We recently moved in an area which APS services and needed new service. I contacted APS to confirm what is required for service. We were advised a $300 deposit and the past due balance of $227. I advised this amount was included in our BK. We were advised to provide our credit report which should state the balance was discharged. This document was walked in with the deposit and forwarded to the credit department.

APS has been nothing but issues since I first moved to my home 2 years ago. They got a "returned check" from my bank, even though there were funds to withdraw from. Then, they charged me a $16 returned check fee. Last year I tried joining their equalizer program and it turned out to be $176, but told me that because of the "returned check" they wouldn't be able to allow me to join until 1 year after that situation.

We have recently moved to a new apartment and got a notice that our APS bill was due. I called the next morning to make a payment and they had already shut our service off! Thank goodness I was home all day or my dog would have been left alone without any ac in the middle of summer. Then when I call to pay the account they tell me I owe them almost $600! I live in a small apartment, how exactly does my bill get to be $600 in one month? Over half of it turns out to be fees and a random deposit (which we have already paid) that they are requiring that I pay before I can my power turned back on.

My mom's ill and it's taken a turn for the worse. I came home from her house to find a notice from APS that our bank returned our pymt. I pay online so when I call APS to see what is up since I have a pymt confirmation number. I am told that my bank had returned the ACH pymt because the account number was wrong. I have had 1 and only 1 acct number since joining APS 10 years ago and had not heard from my bank about this. The first person I spoke with seemed to answer everything with "you'd have to speak with your bank." Why? It's their fault.

My solar installer jumped through all the hoops required by APS and the City of Phoenix. When he finished I generously allowed a week for APS to install the new meter. When that did not happen, I contacted APS. The very polite APS customer service representative told me that there are four APS steps required before a meter can be installed. Each step can take up to 4 weeks. APS could have anticipated the increased workload and hired temporary staff to handle it expeditiously. Instead, every solar-adding customer is being penalized at least the value of six weeks of solar generation. This is inexcusable. The only reason they can get away with it is that they are a monopoly which also owns the Arizona Corporation Commission.

For an apartment size of less than 1000 sq ft - less than 4 weeks I am getting APS electricity bill of more than $250. Only $124.5 is the electricity generating charges and remaining are all fees and taxes. It's a total rip off by APS.

I have lived in many different place and this is by far the worst experience I have had with any company! Unfortunately they are the only option in this area so you are forced to use their service. Due to errors on their end setting up our initial deposit our electricity was shut off without any notice. My fiance and I both work 10 hour days and our dog was home with no AC. Dogs die every summer in the AZ heat when they do not have access to AC! Fortunately my fiance arrived home from work early and realized there was no power to the house. APS could not even send an auto-generated email saying they were going to turn off the power. I had no idea there was anything wrong with the billing! I would have dealt with the situation if I had known there was one. It took hours on the phone to get our electricity turned back on, and they wanted even more money.

Fair? This is the worst company to deal with. They know you need your electric & they have no mercy in how they deal with you. Spoke with a lady named ** & she had no ifs or buts, did not want to hear anything I had to say but pay this amount. We have been with APS for many many years. We bought a home & could not get our mail box key. We called APS & had them send our bill to San Diego where we reside during the summer months. They got our bill in the mail the same day they decided to shut our electric. Still they said, ordered was already put in order regardless if they get the payment the same day.

We live in a small apartment & did NOT run our air once this previous billing period. Our bill shows we used $40 worth of power over the last month, but our bill is $120 Freaking bucks!!! There's a $25 for 'Delivery Service Charge' and another 7 or 8 different fees plus tax equating our bill to a ridiculous $120 for the month of November when we made a conscious effort not to run our air/heat to cut down on bills. Man, I miss SRP & unfortunately APS is the only power company that provides service for our apartment. Scammers like this company really ruffle my feathers & feel it is our duty as customers to get the word out about gutless companies such as **, oops I meant APS.

I have had services with APS many times before and only had deposits of $250 each time I moved. A few months ago I left my house, moved in with my sister to find a smaller place. I found a small 999 sq ft condo and they want a $400.00 deposit upfront to turn on services?!! I just had to pay $1,400.00 to get into my new place. Just like most people when they move into a new place, you have to fork out a lot of money and APS is asking a lot of money to hold on to for such a tiny place and they won't even work with it! A single mom of 2 little ones can't really afford $400.00 in no time after forking out all the move in costs to move into a new place but I guess rant over. I just really can't get over how they can even ask for that kind of a deposit!

I turned off service in Sept and was never late on any of the 9 months that I had service with them. I requested my service to be turned off and I gave a forward address. The representative told me my $270 deposit would be in my mouth within 7 to 21 days. I've called them several times after the 21 day. The same run around including going to their Glendale office today getting an answer that it will be in my mail by Saturday. They have a track record of doing this with me so why should I believe them now. They are unlawfully withholding my money all the while they are collecting interest for themselves on money that does not belong to them. This is big corp stepping on the little people who they forget they need. How long is too long to get a deposit back?

I urge anyone that has an APS account to file a complaint with the Arizona Corporation Commission. APS is billing AZ residents bogus charges and are getting away with it. I do not understand how this is not illegal and how this company continues to get away with it.

Got my bill and I nearly threw up reading it! More than $155 in "charges and fees" on top of my on and off-peak. RIPOFF!!! Called APS and asked the rep about my bill. What's a Environmental Benefit Surcharge, System Benefit Charge, metering and reading fee (** killing me), billing fee (really?!), the list goes on and on!! Comes to find out APS puts all these extra charges on all customers and that they are entitled too!! WTH?! Why? For what?? And there is no way to remove these charges from your bill! RIPOFF!!!! I wish I had SRP seriously though. ASP is charging us ALL these bogus fees and crap they are "entitled" to do so and we can't do anything??! And now they are slapping on extra fees for a home that has solar panels.. Hmmm.. I thought that was suppose to save you money!!! APS YOU'RE RIPPING OFF YOUR CUSTOMERS, TAKE OFF ALL THESE DUMB ** CHARGES!! Note.. For anyone that has SPR, you're really lucky!!!

Doesn't anyone monitor this company on their fees? My bill for the pass two months had been $220 and $208. My total electric cost were $135. Fees were over $80 on the first bill and $90 for the second. This is outrageous!!! A fee to read the meter, a fee to delivery the electric, a fee to look at the account a fee to bill me etc. SRP charges a flat $17 for all its fees. Why oh why is ASP allowed to do this? I've lived other places than Az and I have never seen such outrageous fees. Someone needs to audit this company!!! Something is wrong when almost half of your total bill is fees.

Living here in Arizona, I thought I would let the sunshine work for me and my family. I contacted a solar company to get panels placed on my roof. After installation, APS then would need to replace and add a meter to my home. APS dragged their feet for over seven weeks (52 days to be exact). I began to count the days after the work was inspected and passed by the city. The person that APS sent was polite and after spending under 10 minutes he let my wife know that we could contact our solar company to turn on our system. I find it hard to believe that if I needed to be hooked up for service that it would have taken as long. If you decide to go solar and it is not through APS, they will delay your connection in order to continue to get your hard earned money.

We had a shed fire nobody knows how it happened. We had a bad storm and knocked a tree down on the wire. So the wire was in between the tree and our shed. We couldn't get the tree off. So exposed wires leads to fire. APS comes and cuts the wire from mobile home to pole.

I was told by APS that being on disability was not an APS problem and that the rules are different for me due to being on disability. I was sick that this Company (APS) is the only one you could go to for Electric services and would flex their muscles and discriminate. My bill was very seldom over $100. I pay my bills when I receive my benefits every month. NOW THEY ARE SHUTTING OFF MY SERVICE because they want a $350 deposit! I cannot afford this. This is discrimination at its best.

First thing, my dad passed in 2000. Ten years or so down the road after his estate was closed, I get a bill for 300 plus dollars. They say, "If you don't pay it, we will shut off the power." Ridiculous. Second thing, I was behind on my bill, out of work but we always get the bill paid. I get a tag on the door telling me to pay by the ninth of the month, which I planned to pay after work that day. They turned off the power. Now they want a 325 dollar deposit. Common sense 101... If you can't pay your bill on that day, what makes them think we can pay the balance plus 325 dollars? APS is the worst of the worst. They have an monopoly and don't care about the people. I am so frustrated with them.

I get a letter stating my account is in jeopardy of shut down in about 1 week. Why!? Because of a past due bill from an individual who stayed at my house for about 2 weeks. (They claim this person "benefited" from their electricity and now they can come after me!) I asked why!? I paid for it, what business is it of theirs who comes over and uses it... Now, this bill of theirs is from 3 years ago and 1 year prior to me even knowing this person existed. Furthermore it is one year prior from the time I even bought the house I’m even being billed... in other words NO AFFILIATION.

I moved to a new location in February due to a divorce. When I got to the new location I had a roommate put the power in their name as my ex needed time to transfer power to his name.

My mother-in-law passed away in early January. At that time her son called APS and told them and had the mailing address changed to our home address so we could pay the bill while we cleared the house and then either sold it or rented it. We started paying the bill beginning with the January 10, 2013 meter reading. We continued to pay the bill ($250 a month during mostly winter months) and then when we rented the house and utilities were switched we got a statement that we had a refund due of $450.

I moved from one address to another. I had my electric shut off in the old address and my final bill came today. For the old address is 13 days was 100 and for the whole month in the new address was 149. So I owe them 249. I called APS for answers since last month in the same address was 64. It didn't make sense to me at all. He only response was that I must have had my a/c turned up to high in that 13 days..... Does this make sense to anyone else? I am a mother of two and would like ton save money and have groceries for my kids and with bills like this I don't see that happening. I don't ask for money. I don't have insurance or do I live off the state. I am an honest citizen and that was the only answer she could give me - Yep must have been my fault. She also said there was nothing wrong with the meter. Maybe they should check on that again.... I am so mad! Kids or no kids no one deserves this. I am in the working class meaning I work my tail off for my money and I see the wrong in this. Why don't they fix it instead of always telling me to deal with it? This is an outrage!

Now APS is adding a new charge to make up for them selling less energy because people are going green and using renewable energy systems and more efficient appliances and CFLs, etc. People are saving energy just like they've been asking us to do for years. Now that we are, how do they reward us? They punish us by adding another charge to make up for them not selling enough energy and making enough profit! Talk about damned if you do, damned if you don't! This is completely outrageous; right up there with companies charging you a fee to send you a bill! The Corporation Commission just lets them get away with it. You cut back to save money and they decide to charge you more anyway just because they can! It's like they predetermine how much they want to squeeze out of you and they're going to get it regardless if you use that much or not.

I have been a customer of APS for 7 years, and I paid my bill the same way and time for 7 years! We moved over the summer to another home and had to pay over $600 for 3 months to cover electric on 2 homes. Just received a notice in the mail for a $475 deposit, because my payments were 1 day late! I am not carrying over a balance and have never received a disconnect notice and my payments always reflect on my current bill, but they want to charge me a $475 deposit after 7 years of being a customer for being 1 day late 3 times within a year. This has to be the most greedy, money-driven company I have ever seen. As many of the other customers that have commented, this has caused a financial hardship when they want you to pay them almost $500 in 10 days! I have never seen the kind of treatment that you receive from this company from any other company! Obviously, it must be holiday bonus time at APS!

My first bill for my approximately 550 sq. foot apartment was $50 for 8 days (electric only - not the deposit). My next bill was $100. This is for 31 days. No charge for hot water, dishwasher, washer dryer; only big electrical pull is the AC, which is a central unit, and the owner swears it has been serviced. APS refuses to give me information on whether or not this is comparable to previous tenants as it is a privacy issue (Really? Health records are a privacy issue, not electrical use.) For this size of a unit, this is unacceptable. Corporation commission is next? I used 634 kWh - barely any use at all.

We are a family of 5 that recently moved to a new home in September. My husband has always paid our APS bill in full and on time which is proven on record by simply pulling up our payment history. When we moved, we received our bill with an amount that included our last bill from our last residence and our new current charge for the new residence. This was basically a double bill but we knew we had to pay it. The unfortunate part was that when we started new service in the new residence, my husband added me on to the account and in doing so APS was able to pull up an old delinquent account in my name from six years ago and they slapped on those charges to the already doubled bill which now came out to be over $600.

Just received my new bill. I try very hard to conserve energy and keep my costs very low. I am on the 12p-7p program. Well my bill is $146 which is the lowest ever, my total electric usage with tax was $55 and there are $77 worth of misc charges of which $42 is the delivery charge and $8 is the basic service charge. Really? $50 to deliver and and have service for $55 worth of electricity? Would someone please tell me how to fix this? This is just outright theft of the American people!

I hate having to put one star to get my complaint registered. I do not think this company even deserves one star at this point in time. They know ** well when poor people get their checks. They refuse to adjust their bill cycle to when people get their checks. They always fix it to where they want their money sooner than when people get their money to pay it. This way they create false record of late payment history. And then, they can use that false record to pad their pillows with a new "deposit" requirement to just keep the electric on. Our deposit was half our monthly income, $600. We aren't living large. We live in a leaky rental with AC that doesn't work very well. We cannot afford to move and the landlord cannot afford to fix it. In our case, thanks to now partially well-known banking criminality and other problems, we were behind. So what? A kid 2 blocks south of me that needs a breathing machine to live also was cut-off of electricity. Lots of houses in my neighborhood went dark even when their new "deposit" requirements were half of what ours was.

The first incident was while relocating our meter. Per APS regs, I had to locate the supply. After the area was blue staked, I dug where it was marked and found a cable in a few hours. Called APS to verify but was told not the correct cable. Dug for another month working around my job. After further inspection first cable was correct. More recently meter was showing an error code so after hours on hold and speaking to three APS reps, they assured me a low battery was the problem. A tech would fix the problem next day. Three days later after no contact, I called Cyndi ***, person who caused all my extra hard labor and she had tech out here next day. For a "low battery" the whole meter was replaced and our usage was estimated. Now after comparing our bill with the APS sample bill on line, there are three charges on ours that do not appear on the sample and it is more than a third of the entire bill. By how many names can they call and screw you? We will charge what we want and call it what we want. The charges that are the same make a note of saying approved by the ACC or the Feds so how these charges be on my bill legally?

I moved to Arizona in February 2010. Since living here, I have paid my utility bills in full, on the 1st of each month through my Federal credit union bill pay service. Yesterday, I received a letter from APS, stating that my payments have been late each month. I explained that I am a 100% disabled veteran and only get paid on the 1st of each month, so at that time, I pay all of my bills. APS states that because of the area where I moved to, the due date is on the 17th of each month and so by the 30th of the month, I am late

I have a large family of 11 and have full custody of my 8 kids from a previous marriage. I have recently been remarried and had one child with my second wife. I have a fairly decent job but it just about covers the living expenses for a family the size of ours. Many times during the course of a year a couple of bills slip into the almost 30 days past due stage and sometimes it involves a utility or two.