Arizona Public Service (APS) Reviews

APS is hosing the public. Campaign donations from APS to Corporation Commission need to stop. APS' lobbying needs to end. Perhaps APS needs to be taken over by the state. How are we citizens supposed to pay 3 to $400+ a month for electric? Our Dimm Gov won't do much, she needs to be primaried.

Far as I’m concerned, APS does fraudulent activity. I’ve been charged for months asking. Why am I being charged for a meter that has no service on never get an answer never get an answer then finally almost after about a year. I get an answer. They told me, "Oh well you should’ve just turned that service off for that meter a long time ago." That was never an option. I was always told the meters were linked together. Now when I ask APS for a credit, they say, "Well here’s $50. Have a great day." Cost of doing business with APS. Some of the worst customer service I’ve ever dealt with. What a monopoly Arizona.

I had service set up for a rental I have. They sent the final bill and I tried to pay it online. When it said that nothing was due, I noticed that the account numbers didn't match up. So I tried to create another account but it would not let me. So I called customer service and she told me since the service is being shut off, I could just pay it over the automated phone service and be done with it. I told her I would need to be using the service again when my tenants move out and she said "Just use another email". I don't have another email so I asked her to merge the accounts. She said she couldn't do that and that I'd have to come up with a new email. So, now I have to pay a convenience fee because they messed up my accounts. IT THIS KINDA SERVICE THAT HAS YOU WITH A ONE-STAR RATING!

We signed up for budget plan. ✔️ We signed up for off peak rates. ✔️ We used less electricity than last month, year. ✔️ APS sends an email saying we are raising your budget rate because???? we can.... Guess I'll switch to a different power company for a better price.... Oh, I can't.... Monopoly??? Thanks government for nothing!!!!

First off why are we paying their court fines??? They aren’t even hiding it, it’s right there in your bill. So they aren’t being punished for their corrupt ways. I have solar, live in a 1500 sq home and my bill is almost $400. Prior to this home I lived in SRP territory in a 2500sq home with 2 AC units, had the AC set at 76 to 73 most days and my bill still wasn’t as much as APS. I think the consumers should be allowed to choose who they want power through and not forced to rely on a corrupt business who’s openly stealing from their customers.

Insanely expensive. We live a regular life, keep our AC at 77, have a 1,500 square foot home and our bill was $500 last month. How can anyone afford this? Rate hikes are insane, fees are insane, we are using the Time of Use plan and our "on-peak" usage for the month was only $56... This is ridiculous. Horrible rip off and there are no other options.

I recently purchased a property in Phoenix. I am trying to get the service turned on for the location. APS doesn't recognize the address even though they know they service know they do service the location. They told me to get the meter number to turn the system electric to the condo. However, they cannot tell me how to identify which meter is mine.

I recently received a postcard from APS touting the success of their "Avian & Wildlife Protection Program." The postcard states that the program "helps ensure the safety of Arizona wildlife, especially raptors," and "we use a variety of protective materials.... to help safeguard the birds." I laughed out loud and felt compelled to set the record straight, as this appears to be just a PR maneuver. El Valle Drive in Chino Valley, AZ has had numerous instances of ravens and other birds being fried on the lines. Residents have seen the birds dead on the ground under the lines, or hanging lifeless up at the top. One raven that was injured in 2022 actually survived the fall to the ground with a broken wing and is seen walking around the neighborhood to this day (April 2023), dragging his wing behind him. APS must be aware of the situation because they recently sent a repair team to fix a power outage where a bird was still caught in the line. Please fix this!!!

I am outraged at the number of fees that APS adds to my bill. I have solar and by the time they add their fees, I pay more than my friends without solar. I'm outraged that there are no competing energy companies in Arizona.

I read some of the reviews here and it is nothing new to me. They are correct, in my case. I pay more for fees and charges than electricity. Sometimes far more, in fact. I left town for two and a half months. I unplugged everything I could and turned off the rest (like the a/c and heat). I left the refrigerator on a low setting, left my security system on, and left my fish tank pump and energy efficient bulb running.

We moved here back in 2021. We bought a home and started electric service from APS on 11/18/21. Shortly after that we found out about budget billing, so I signed up before our fist bill. They did explain that they had to go off of the previous bills to come up with a budget amount. We started out at $241/mo. After about 6 months the bill was reduced to $209/mo. Then in October of 2022 I decided that I should reconcile all the bills and make sure that APS was showing a credit that I calculated. When I called to question the amount of the credit it was explained to me that they only look at the bills about every 3 months. If the bills are more than 3 times the credit, they reduce the monthly amount. I still did not get a good answer on the discrepancy of the credit.

I have lived in the same house for over 30 years. A few months ago I had a very high bill that should not have been. I looked at my meter and it said error. I called APS and was told the error message didn't matter and that they get all the info they need. I asked for a new meter. A few weeks later a tech came out and put in a new meter and suddenly my bill was back to normal. A couple weeks ago another tech came out without notice and replaced the meter again, I thought that was odd as there were no error messages. Well, today I got a letter stating they discovered a delay in the billing of my service and are adding 361.54 to my current bill. This is just shady and wrong.

"Storm knocked down 30 power poles." More like APS hasn't done their job in 20 years. No A/C for 48 hours. Autoimmune disease shelter not an option. Lies from day one about my solar plan and what would be financial for me, they told me that the plan that gave them more of my hard earned money was better for me. Horrible customer service. Thiefs.

Can't keep the power on even though it's their ** job. And their 24/7 service is **. They are responsible for my fish dying. They say poles were knock down due to the storm, but the amount of poles going down sounds more like they weren't doing their jobs doing preventative maintenance and replacing them when they are supposed to.

For many years I have tracked my on and off peak usage. Recently, it has become more challenging because the APS website keeps changing. This month, I gave up and called tech support. The person told me that I did not need that info because my plan was not an off peak, on peak plan. Throughout my professional career, including many years at a Wall Street bank, my understanding was that customer needs are always met. That's particularly true when there is competition. APS doesn't have competition; it's the electric company I have to use. Thus, meeting the customer's needs doesn't matter. In this particular instance, the tech support person did not seem to know how to lead someone thru an online site. Manners.... They involved informing me what I don't need so don't ask for it.

It's hot, I went grocery shopping yesterday, now have an APS Outage. First they said they would have our power back on at 11:30, now 3:30pm. So, many people in Paulden AZ have no power and most people are above the age of 60! We have metal poles, and there isn't a worker anywhere in sight. From Chino Valley, to Drake Cement, not one APS truck, nor worker anywhere!

APS last year started sending communication about me having the opportunity to change plans to "save." I followed the instructions and did the change online as indicated. What they completely failed to mention is that by changing plans I was "de-attaching" my solar panels from my "new" plan. Given that, over the period of seven months I was giving APS my surplus of electric energy produced by the Tesla panels but I was never given credit for such electricity. Therefore, I have been paying hundreds of dollars on electricity that I was already generating. During these months, I was under the impression that maybe I was just using too much electricity until my bills started to be over $180 on months when I used to pay $16-$20. That is when I figured they took out automatically with no notice my solar panels from my "new savings Plans." Now it will take at least 7 days to get the credit back and only then I will have to call again in order for them to refund.

I first noticed as I stumbled onto this site by accident, that it was reviews from customers of APS. Having so much disgust for that company, I went to surf away but stopped when I saw that overall, APS was rated pretty high with more 5 stars than not. And I knew that couldn’t be right. After reading a lot of the reviews, I realized two things. 1. Every customer's review that I read, were very negative and only had 1 star since we are forced to pick a star before writing our horrible experience with APS. And the second thing I realized was that even though the 15 plus reviews I read were completely terrible as they trashed APS, but none were as foul and truly disgusting as my experience with this horrific excuse for a utilities provider that there’s ever been. Don’t ask me how I know this, I just do. Haha.

I have been trying for 3 days to pay my APS electric bill. Each day I receive the same message, "Site Maintenance". Is this an attempt by APS to charge me a late fee payment because of my inability to make a payment due to "site maintenance"? Worst utility ever. We need more accountability with regard to their inability to service utility accounts of those want to actually pay their bills. Bull Pucky.

APS has to be the worst company ever. At this point I honestly feel like I’m being robbed and bullied. My bill manages to continue to grow even in our “no a/c season”. My bill still continues to look like a summer bill and I live in an apartment!!! I’ve been forced in to payment agreements without my consent. The fact that I am forced to have to deal with this company is ** insane. I’ve never had this problem with SRP and I live in a house with ** insulation. My bill was less by more than half. On top of all this Bs if you walk through my complex APS pretty much puts their customers on blast by hanging their “shut off notices” on the entrance of their buildings (which has never happened to me) but it’s so ** up and disrespectful to those customers' privacy.

I was unable to change the payment date on line, when I wanted to submit my payment for Friday, January 24th (on Monday, January 20th.). I called the automated phone number and entered in my checking account information, and it said "payment processed." It NEVER gave me an option to schedule a different date or use today's date. This is such a blatant tactic to mislead the consumer, and extort money from them. Thank you, because now I will have like 6 other things bounce because of this.

The most greediest company ever. They cannot extend a payment by 1 day, they want to shut me off and the collect fees and reconnection service fees. They created a "payment plan without my permission" and expect me to pay per their schedule. I called to verify and was told since they were sued last year they put everyone on a payment plan?! Never communicated it to your customers until you call in to find out. They take huge deposits, and are the worst utility company I've HAD to use. I will soon be moving to a SRP area. Had them for many years, and they are fabulous. BEWARE OF APS and their methods of raking in extra money.

I have been an APS customer for years without a problem until end of summer 2018. That's when it all began and went to Hell in a Hand basket. They went from the equalizer program which worked well to the new "Budget Billing". My Bill went up by over $75 a month, and without warning. I was told that it would be better in the long run. For Who? Now the payment adjusts every three months, sometimes greatly. How is this supposed to be helpful? Or help with budgeting??!

I just recently moved to AZ and started service with APS. They have a $250 deposit which is added to the first months payment that is due. I paid my first bill which was $322 and they withdrew that amount two times. I called and they said that they cannot refund it back to my card, that they would have to send out a check that could take up to 54 days to be delivered. Are you kidding me? That is almost two months. By that time, I will have already paid two more months of electric to them. I am extremely disgusted by this and cannot believe a company that big cannot refund my account immediately or at least within 7-10 business days. It is very considerate of them to do right before the holidays.

As of 10/7/19 I had a $0.72 cents credit on my account. Then I received my new bill that was due 10/28/19 which was almost $60 more due to FEES!!! Where do they come up with is crap? Anyways I went online to request a payment arrangement due to the major increase. I ended up having to call and was told so many different scenarios as to why I was ineligible for an arrangement???.

APS Website Update Not Working Once Again. This past weekend I had an App on my Android and Tablet update via automatic updates. Went to the App at least 20 different time with my Smartphone and Tablet and could not access my account. After trying everything I know, I decided to try my laptop and had same results. The App or Website will not load. You can't even use the phone to report the problem as the voice-activated system doesn't recognize the verbiage "your website won't work, can you please connect me with someone to report it to?".

Seriously? Four power outages from June 2019 to mid September 2019. I no longer view the weather reports as a given percentage of a chance of rain but as a chance of a power outage. There is something wrong with this. My bill of course never goes down. Only the power. Okay, so I live in remote Walker, AZ. south of Prescott and can't believe the APS infrastructure is so bad up here. The slightest rain or thunder or lightning and it's out again. Conversations with APS people just garner an answer like "Sorry, I can't answer that." What am I paying for? We deserve better service as paying customers!!!

I moved out of the APS service area in Feb 2019. I was owed a refund of $472 and told the refund would be issued March 18. I waited and waited. April came around and I never received the check. I called APS and was told they’d treat it as a lost check, which consisted of them cancelling the check and mailing another. I waited and waited. May came around and I still had not received a check. I called AGAIN and was told they’d cancel the check and mail another. Now it’s June and... You guessed it! I still have not received a check!!!! I’m fed up of course. I know things sometimes get lost in the mail, but to get lost 3 times?! I’m not buying that AT ALL!

This is the worst company I have ever dealt with. I apparently had 2 late payments totally less than $3.00 and now they want a 250 deposit from me or they will turn off my electric. Are you kidding me?? I pay my bill every month. I'm not sure how I missed the $3 but this is ridiculous that they can turn my electric off over $3 buck! Is this true? If I pay only the electric bill and not the deposit they have the right to turn off my electric??

This evening I came home to no power, however I paid the bill. Called the company and was told they had added a new deposit. However that amount was not listed in my current bill. An additional 350.00 had to be paid before my service was restored. When I called the credit company that they insisted that they sent me the bill. That was not the case. I had the bill. I scanned it to them. There was nothing indicating that I need to pay this additional deposit. Their customer service is not up to par. It's a good thing that I have to file a complaint because they were really trying to do it again continuously at these deposits. I’ve been in this property for more than four years now and in the four years I’ve had to pay three separate deposit which makes no sense. They need to be stopped.