American Electric Power Reviews

Every time it rains in East Texas the power goes out. Sometimes, even on a sunny day! You have NO choice in power companies like other parts of the state. And, you have NO choice in paying higher rates for a meter you don't need or want. Last summer we had no power for 6 days straight and yet the bill was only slightly less. Absolutely Hate these people but can't afford to move.

A lot of people are struggling yet AEP continues to price gouge. Their Neighbors Program which is supposed to help people in need is a joke. A lot of fixed income, disabled, people simply cannot keep lights on.

This electric company is the absolute worst! They know they can overcharge people because they have no one else to choose from. Our electric bill is over $500 a month. I called to ask what was going on and found out we are being charged for our actual electric through a different company. Then aep charges over $250 for their fees as well. This is ridiculous and completely unethical. This company absolutely sucks... Don’t move anywhere they have their service unless you want to take it up the backside.

Called regarding my power being out. Jay at extension ** was very rude and offered no support. His response was, "My system doesn’t show anything so you're out of luck." This is unacceptable behavior from a service you’re forced to use. AEP claims to be about the customers but is more focused about AEP.

Talk about a worthless company. People across the street in my neighborhood have power since yesterday 4-29-23 and on 23rd street, but we don't. A blind brain dead monkey can predict better than they can. I've been given more than 4 repair times only to watch them come and go. NRJ.

I own a 900 sq ft home and used to pay similar amounts as my neighbors, $120/mo. For years we've been charged $400+/mo and AEP refuses to do anything. 4 pro electricians agree that something is very wrong, but cannot find the problem. It is their view that something must be wrong on AEP's end but when I call they do not seem to care at all and have, for years, refused to send someone to check our meter. After receiving a $560 bill, I finally called and called and called until I spoke to someone who finally agreed to schedule a meter test, but I do not have any confidence that they will be honest about that test. They are overcharging us and I have decided to contact the following:

AEP is run by a bunch of soulless, money grubbing thieves who get rich by cold heartedly stealing money from consumers. They are relentless and do not care about you or any medical or financial situation you may be in. On Friday, when a storm hit, a tree fell and completely destroyed my front porch, knocking out our transformer and power to the entire block. All surrounding houses had their power turned back on, however, ours was not. They said that we had to make repairs on our end to our electrical system on our house before they could hook our power back up. After doing so, we called to notify them that all necessary repairs had been made. We were then told that our power would not be restored until we paid a service fee of $160!! Do you believe that?

Your service is trash. Always going out, you need to upgrade your info structure on your own money! What trash! You need to be cutting prices not charging more money, time for us all not to pay anything else to your degraded infrastructure!

My bill has become ridiculous high & unaffordable. I stay alone & I work 3rd shift. I have baseboard heaters so I don’t have all heaters on or over 65-70. my bill is $1069. paid $500 & now have D/C for $500. My bill seems to be continually increase I matter what season we’re in. something isn’t right & no one seems to be able to help us consumers. this is stressful & disheartening smh this company is horrible and stealing from us while they disguise it as delivering electricity... How are the sub charges more than the actual service. Not that I expect the government or higher powers to intervene. We know they’re making money as well but what can we do as consumers?!! This has to stop!

This company is very suspicious and I think they are ripping people off. The past two months my electric bill has been over $300! It has never ever been that high. Before $100 was high. Part of that time we were even out of town and had the heat turned way down. Something is not right here and this needs to be investigated.

I am deeply concerned about what is going on with our power bill at our cabin in Virginia. Let me tell you about our little place...It is a 400 sf tiny home that is well insulated and has a 2 ton mini split High Efficiency Mitsubishi heat pump system with mostly dc voltage in the condenser. We winterize this cabin, so the well pump is off, hot water tank off, washer and dryer off, oven off and everything else is unplugged. The only things running is my mini fridge and a florescent light in kitchen with heat temperature for heat pump set to 65. My bill was close to 145.00 this month! Also our primary home in Mississippi is a 2500 sf 2 story home and I am running everything and my bill last month was 147.00 and we are with Southern Pine Electric. How in the world is a AEP electric bill way higher with nothing hardly running? This is disturbing and I see a lot of people are suffering due to the rate increase. People need some answers pls because so many complaints across the internet with no real explanation.

We have been a customer of electric services by location for the last 15 years. In the last two years our electric bill has taken a 100% hike. This is insane. The previous monthly power bill was around $200, which I thought was insane. We are now at $400-$450 per month. Absolutely ludicrous. Groceries are now a second mortgage for a growing family. Something’s got to give. All I can say is what goes around comes around eventually.

I’ve been with this power company for over 20 years and when I get behind because of getting Covid they make me pay a deposit of over 300 bucks. How can they do this when I’m already struggling to pay them.

The lights are on but you pay out the "BEEP" for it. They rip off the consumer and blame someone else for it. I bet the CEO lives great with what they charge the consumer. They always raise rates during peak season, it should be illegal but they always get away with it. Sad when you have to pay the rates and can't do anything about it!!!

They are overpriced and customer service needs a lot of help to understand people’s needs. You ask for help and they will define you in an instant. They do not care if you have kids and are struggling to pay your bill. That will shut off your power and let you freeze.

I purchased an old building, that previously 20 years prior was a small country store (very small). I wanted to put a bathroom and other items in it, and rent it out as a house. AEP refused to let me have residential rates. They also refused to turn the electric on, because they claimed it fell under commercial codes. I asked them how/what I could do, so it would not fall under commercial codes. Every time I did what they said, jumped through their hoop, they would still deny it. I contacted the state of Ohio electrical inspectors head supervisor. He stated my property would be classified as residential. AEP then said they would turn my electric on. Then about 20 min later, AEP said they would not turn it on, they would not even honor the main building electrical inspector in Ohio.

There are so many reasons to give zero stars if I could but one incident in particular made me finally write this review. We had to have the electric company come by and disconnect our meter so that we could have some electrical work done. We set it up for them to show up at 8:30 am (which they did) to turn it off and call them back when we were ready for it to be turned back on. The issue was taking longer than expected, and we called and asked if we would be able to have someone come out after hours to turn it back on seeing as how I have a medical condition at the time and couldn’t breathe, and they said, "O course," gave us a certain number to give them and we continued on. After inspection and everything was done, we called and were told they were on their way. An hour later we called back because no one showed, and they said that they had to speak with the electrician.

Let's start off by saying if I could give 0 stars I would. After paying $1000 to get caught up after the pandemic and paying my bill on time the past 2 months and this month bill on time get a disconnect notice 2 weeks later in the same month for $250 is ridiculous. How do they get away with doing this? When you speak to someone, they have no clue how to help or don't want to help. When you ask to speak to the manager, they beat around the bush or say they aren't available. Something needs to be done, they can't keep screwing their customers over like this.

The electric bill charges me for electricity and tax and all that, and then just lumps on an additional $30 in some other charges. This has been happening every month and I think they’re ripping people off. I hope they get sued. Someone needs to do something.

This is absolutely the worst power provider I've ever experienced. If you are running from AEP electric and lose power, plan to be without for days. NEVER has it been restored same day!! NEVER! I lose thousands of dollars a year due to power outages, and AEP has no care in the world. Most of the time it's on the hottest day of the summer. They don't get in a hurry to restore and can be found most times sitting at Hardee's.

On one of the 5 recent power outages, there was a storm. No explanation given for any of the other outages. One of them leaving us without power for almost 18 hours. No compensation for the work hours lost, the food lost, no power, no explanation and no reimbursement. They are in no hurry to get it back on and obviously aren't fixing it correctly. Today, power out for 5 hours, blue skies, no wind, no explanation, and lost another day of work. Not acceptable. Very Poor service.

Power goes out for no reason, sun was shining. Say it will be out 3 days, with no explanation. The problem is they are cheap and do not clear overgrown lines until they are already down. All my food is going bad, and the lady said she doesn't care.

I tried to pay a past due balance with AEP and was denied to do so. I would like to talk to a Representative other than the 1 who was assigned to my occupancy review to get matter resolved and to restore my service. Pls.

My power randomly went out at 6 pm yesterday. No storm or anything. Just shut off. I reported the outage. They sent a text saying it’d be on at 9 pm then at 9 by midnight then by 3 am and so on. It’s noon the following day at 11 they said it’d be on by 4. At this point it could be days. All my food will go bad and I just went shopping. No info on why it’s taking forever. You can’t talk to anyone there and they have a monopoly on power so it’s not like I can take my business elsewhere. Nobody will come out and fix my power but guarantee if I didn’t pay they’d send somebody to shut it off asap. This company is terrible.

I have been a Louisiana customer for all my adult life. Like most working American people my bills have been paid late so by no means I am the ideal customer but nonetheless I am a paying customer of 20+ years. In this area of Louisiana American Electric Power (AEP) is the only choice of electric providers we have. I feel that because of this it has limited the value of customer service we have from AEP. Because we do not have a choice of better services there is no standard to maintain customer satisfaction. Not having competitive services in this area leaves the customers here to deal with whatever AEP does because electricity is a necessity, we need the service and therefore being treated and charged unfairly.

They need to be investigated!! I paid my bill up the past due and the rest of balance due and it came back showing $0 balance and nothing underneath said nothing about anything being owed or due. Now why all sudden it still has a remaining balance that I owe and they are making the bill higher and higher!! I think of we all got together and sued their ** then they get it right!!! We should start a petition to have them investigated!! This is not right!!! It just doesn't make any sense!!!

Arielle took our call and she was great. She was able to explain to us why we were re-billed for July. She did an amazing job. Thank you for a job well done and for taking the time to explain it to us several times until we understood. She was very helpful.

So now AEP in backing up to July and adding a refill on everyone bill...Highway Robbery is what this is, they didn't think people would look on their bills...DIRTY!! DIRTY!! DIRTY!!! This is wrong!!!!

Hoping someone can help me out - I don't have a complaint yet about them, they seem to be doing ok, but now I am bothered. I always pay in advance out of fear I may run short of money in the winter. Last month was an "actual reading" (I double checked the bill) and suddenly this month an 86.73 credit was given to me on this bill, above and beyond my existing credit - with zero explanation as to why they felt the need to give me back 86.00. I have lived in this house for 13 years, so it's not a deposit refund or anything. I live in Southwestern Virginia - I am widowed and cannot afford for someone to have 86.00 of my money, that's grocery money. Does anyone know what this might be for? I find it disturbing if I have been trucking along believing the meter was an "actual reading", because if it was, why do I suddenly have this credit?

They are not God but they sure think they are. They cannot wait even two days for a payment. They would rather hurt someone than to help. Computers run this world and AEP Ohio has no soul. Unbelievably selfish.

I called in to extend my cutoff by a day but that was too much to ask I guess but the women went so silent. I wasn't sure if she was still there. She would begin to say something and crickets. This has been a difficult year.

I've been a customer of AEP/I&M for 32 years and it is shocking to me how they just get more & more greedy. I understood when I was younger and didnt have very good credit that a deposit was required, although it seemed odd even then that they charge such high deposits to the folks that are poverty level and struggling already. However, coming off of 2020, my husband was out of work for 14 months, and not once were we disconnected, but a couple Bills were late because with all the fees they charge (Cook Nuclear, Solar rider, energy efficient program cost, Phase in adjustment, energy efficient cost rider, etc., etc., depending on the month it's an additional $15-$70 that is not electric use) & my husband not working we struggled.

I have been told my electric would be on for 2 days then when I told the women I had to take my 2 year old to a hotel where she is uncomfortable with cause she has autism and throw out 325 in groceries she hung up on me after 25 min of being on hold. This the services you provide yea I record it all for the past 2 days.

I just received this RUDE email from AEP's senior reps. Months ago I had reported a streetlight out to AEP and many other lights to the City of Lynchburg. Weeks go by and nothing. I talk to the city on the phone and they said it was AEP's job to maintain. So then I report to AEP that there are numerous lights out in downtown Lynchburg, VA--in a single city block. Their maintenance crew is not on a schedule and is not maintaining the decorative, street, nor leased lights. It's ridiculous. I have had to report this many times, and still they are out and now I have a rude letter from their senior customer service individual (Pen **), telling me that I need to do a better job of giving exact locations of lights out and that I'd be mad if I had no power in my house but saw their employees out there changing light bulbs. I don't even go out there at night but I know those that do would like to be safe in their travels.

I called to see if there was anything I could do about a bill since my son Josh was in car accident and broke his neck and fractured his spine. The electric was shut off and they told me there was no assistance they could offer me. My other son Gerald is still living in the home and can’t afford to pay this bill off and they would not provide any assistance. They do this to people because they are only electric company in the area.

My AEP bill was $178.77. It is only me living at my residence. I heat with gas. My gas bill was $50.57. I called AEP to question this high out of normal bill. I found discrepancies in my past bills regarding extra kWh charges that were not displayed on my bills. The customer service representative was rude and was not listening to me regarding my concerns with the overcharges. She stated “There are going to be extra charges in your bills you aren’t going to be able to see due to the changes in the kWH during the billing terms”. This is not legal.

I would be fully off grid if I was able to, especially having to deal with AEP. My electricity is down more than any electric company I have ever been with. I have a handicapped mom living with me and they don't give a rat's butt if she lives or dies. I also work from home full time and when my electricity is down, I do not have internet or phone. If you plan on moving to an area with AEP, I would avoid it like the plague or like Covid-19. Unbelievably irresponsible company.

I realize this will not be allowed on (The AEP) site, however, I don't know how to send a message of complaint as I was hung up on by 2 supervisors in customer service when they answered. Your CSR was very professional and polite but when she put me into the cue, as soon as the supervisor answered, they hung up without a word. My account is ****. I notified AEP Prior to September 30, 2020 that my last day at the address for the above account was September 30. The notification was ignored and when the landlord tried to change the account on the 9th you entered a forced closure. (AEP) Please correct the following issues. 1. When you receive payment with cancellation in writing accept that as the cancellation. 2. Please refund the amount charged from October 1 through October 9th to my account and send the refund to my current address. 3. Take the forced closure from my records. Thank you, Joel ...

It takes them more than 24 hours to get the power back on after Hanna, a category 1 hurricane with average winds of 59 mph. Pathetic! I would hate to see how long it would take with a category 3 or greater hurricane.

I had no technical problems with the company. However, after moving out of a rental, I called to close my account and pay the partial month. Customer service in the company informed me that the last bill I got with the $57 is actually credit and not a bill, so no action needed. Just two months later, I am checking my credit report, and I see a collection account. I have an "Exceptional" payment record. I have never missed a payment in my life. I called the company, I paid the money immediately, but they were very rude and unhelpful.

AEP sent a gentleman out to my mother’s address to cut some trees down that they said were a hazard to the line. They spoke to her about removal of trees and she told them to do what they needed to. They gave her some gift certificates to buy new trees which was reasonable. After they cut the trees down instead of going back to the woman that the house/property belongs to they went to whoever was close to them which was a gentleman outside that was staying in a camper. They asked him what to do with the trees that they cut down and he told them to do whatever and leave them there. It was not his decision about what happens on someone else’s property but now I’m stuck cleaning up behind them because customer service lady Sherain told me that anyone can tell them what to do on someone else’s property. Such a shame that they done this to a elderly woman but it will never happen again.

AEP is committing fraud with opt out meter scam! They're offering opt out of smart meter and deceiving public installing what they say is digital meter but it is in fact a smart meter with same capabilities and charging 25 a month extra claiming they must come read it in person. This is false. Their own worker of 35 years stated it was a smart meter and communicates with other meters and poles nobody needs to come read it! The company that makes meter aclara technologies also confirmed it's a smart meter. Just has no blue stripe to deceive public! Also rf frequency meters pick up microwave, sound, anf freq coming from meter and electricians have also verified it's a scam! Aep denies this and lies in emails stating it emits nothing! They also state not to share or show they're lying emails to anyone and expose them!

Turned power off without notice or warning. Claims a letter was sent. It's February 17th and I live in Michigan. It's winter. I have 2 small children and no power so no heat or hot water. Trying to get service installed but am told it will be 1-3 days.

I reported a street light out in Heath Ohio on Licking View Drive. To this day over 2 months later AEP has not touched the light. I think it’s down right sad that kids waiting at the bus stop are in the dark!!!

Okay for years I had First Energy and then out of the blue am getting AEP on my electric bill. A few years ago I got a phone call from I THOUGHT was First Energy but was AEP. These crooks somehow got me as a customer without me even knowing or understanding about it and now they did it again! These crooks have to swindle you into becoming a customer then they are pretty darn crooked in my opinion. This time I think I got a letter but unless I respond would be an AEP customer. My blood pressure is already high. Now I am dealing with this crap again.

I have NEVER had my electric disconnected, though I did get a little behind. AEP began charging me an extra $58.00 in addition to my regular bill, labeling it "Deposit". I paid a deposit years ago when I had my account opened & after a year it was credited back to me. I called the Customer Service Center & I was then advised that because I had been late 3 months in a row they charged me a deposit of $174.00, split in 3 month installments. They said I was advised on July '19 bill. After looking it up online, because I went paperless: it was literally on page 7 of 8. AND the deposit amount is NOT listed. AGAIN: NEVER HAD POWER SHUT OFF. AEP did install "Smart Readers" by their choice... This is a scam to recoup those costs. SCAM ARTISTS.

AEP is crooks. They charge what they want. Too bad there is not a another provider. If you get a month behind they will stick it to you. There is poor folks out here. Sometimes you get behind and they make it hell to catch up so AEP sucks.

On 9-30-19 our house had an electrical problem & we called our electrician & he said that PSO had some faulty wires. I had a triple bypass surgery & have not been able to work. We had to go sleep at a friend’s house because it was too hot in the house. The lineman who came out was very rude to us & not polite at all. He was mad because he had to come out. Then he left without saying anything to us or updating us. I had to call to see what was the next step. All of our food was ruined because of PSO. All our light bulbs blew out. William ** sent me a letter on 10-4-19 stating that he was rejecting our claim. PSO wires caused a great hardship. We had a couple of churches donate food to us because I cant work due to my heart condition until I get better. Our house is dark & our fridge got damaged. About 8 bulbs blew. One fan got burned.

I had not received a bill for awhile and I called AEP to find out why and I was told that I had been put on a paperless billing pilot program, and this was done without my permission. I was told this is because I used Huntington Bank bill pay to pay my bill and I was targeted and put on this program automatically. This is **!!! And to put Icing on the cake they sent my bill to an 11 year old email address, which is no longer in use. You would think that they would at least confirm that the email address they are sending your bill to is correct and up to date. This was not done. I have filed a Complaint with the Ohio public utilities commission. I feel that without my permission they are committing fraud against the consumer by forcing consumers to join something without authorization from the consumer. AEP should be brought up on criminal charges, and forced to compensate the consumers for stress caused by this so called in house billing pilot program.

I own a auto repair shop and I am a 1 man operation. However, since I am a business I am grouped with commercial accounts, same as billionaire Walmart, yet I make nowhere near the money they do. I received a disconnect notice in the mail on June 26th for disconnection on June 27th in the amount of $1900. Now paying the bill would not be a problem if I had at least a week notice. I called to see if I could be given just that long and was told they don't do anything like that for commercial accounts and if I didn't pay it then it would be disconnected and if it remained unpaid for 7 days then my account would be terminated. Well they came and disconnected it and with no electric I can't work to make the money to pay them. Sadly this may be the end of my business which has been in the same location since 1980.

AEP sucks!!! They refuse to give me a warning cut-off notice or anything of any kind. I haven't received a bill in a month and a half 2 months in a row. I've had to pay $50 cut on fee for them to PUSH A DAMNED BUTTON! That's a extra $100!!! My power bill only runs a 100 to 150 now whereas before Obama it was usually 60 to $90 a month. Trump gets elected, cuts all these regulations that caused our power to go so high but have we seen a decrease in our power bills? Not from AEP. We haven't. I pray everyday for the rest of my days here on this Earth that AEP be brought down and be judged. Since I started this practice they have suffered many blows and I have a feeling they're really going to intensify now because my prayers are.

I have been critical of AEP in the past. However, I need to provide credit when due. This morning at 3am noticed only one leg of 240 vac was feeding residence but returned to normal until around 8am when the same thing happened and then returned to normal. This issue affected other residences as well. Made a call and by 10am there was a person checking the lines and told us that they would replace the Transformer and will try to get it today but if not, by Tuesday. The Transformer was replaced today with minimal power outage and I do mean minimal (<1hr). AWESOME CUSTOMER SERVICE, WELL DONE and MUCH APPRECIATED.

Our electric bill with AEP has been $300 to $700 every month for the past 2 years. We had our AC checked out of concern and the tech found nothing wrong with it. We have brand new windows, use low energy bulbs and insulate under doors with no effect to our bill. The local news found that AEP have been overspending on advertising, lobbying and CEO salaries which is where these overcharges are going. I haven't paid more than $200 per month in the dead of winter on the electric bill until 2017. We're about to go broke trying to keep our lights on, this is insane.

I've always paid American Electric Power Company every single month and back in November of last year American Electric Power Company stole $188.16 from me. They claimed that the $188.16 didn't go through even though I KNOW 100% FOR SURE that my $188.16 back in November DID go through. Then American Power Company claims to have returned my $188.16 and want me to pay their scam selfs $9 something for returning my $188.16 THAT THEY NEVER RETURNED and now they keep changing me more money every single month and I STILL HAVE NEVER GOT MY $188.16 BACK FROM THEM.

I have two AEP accounts at my house. One is for my house and one is for my pool. I turn my break off for the pool in Oct and turn it back on in April or May. In 2017 my pool account balance was always zero. Somewhere along the way AEP now charges me for not using electric. I have to pay them 3-5 dollars a month just to be their customer. THIS IS A JOKE! I guess I am also paying it on my house bill as well. AEP can't even tell me what the fee is for and when it went into effect. I think a lawyer needs to look into what AEP is charging their customers. This doesn't seem legal. I could see a usage fee or tax but how do you charge me a bill when I am not using your electricity. Please tell me!

I spoke with three representatives for AEP via phone, one claiming to be a supervisor, about an incorrect bill I received. AEP took an actual reading of my meter for this bill and is attempting to charge more for previous months when an actual reading was not taken. But they can’t attribute a specific amount to any given month unless an actual reading is taken. So if their estimate is off they have to adjust and make up for it on the month when an actual reading has taken place. But that is not what my bill reflects. The meter only shows a total used so there isn’t a way to look back at previous usages from the meter. My bill does not reflect this. They are attempting to add random charges to previous months.

This is by far the worst electric company known to earth. They charge you outrageous prices then for personal reasons had to change the name on the account and then decided to leave it alone because of the deposit and after speaking to them and telling them to leave it how it was a week later come home to no electric. Call them again and they proceed to tell me we needed to restart service. Spoke to a supervisor. He said my electric would be on by 6:30 or call back. He would have a emergency crew come turn it on.

Power blips approximately 1 time per week which I assume is due to switching the "Grid" or service to the Grid (perhaps the squirrel died or the wheel broke). This "blip" results in surges to my residence and all equipment and appliances. The service has been this way for well over 15 years and I have traveled around the world and have resided in various states both in and out of CONUS and must say that this is the worst service that I have ever had to pay for. I am confident that Fred Flinstone's service was more reliable. Suggest that greater focus on the customers and less on ROI and Bonuses would help resolve the issue. I know that there are previous complaints pertaining to these issues and at one time it was thought to be targeted for resolution, which seems to have been shelved.

I am not making this up!!! I had two properties located next to each other both of which I received a bill for so I wrote one check with both acct #s in the memo as I have done for years. I sold the properties and received my final bill. Good riddance of AEP right!! Wrong. 2 weeks later I received a Mastercard gift card stating I had overpaid $6.42. Two weeks later I get a bill for $6.42 so I called them to pay with the gift card but they wanted to charge me $1.85 to take an electronic payment. I asked them to look up my accounts and they said I had overpaid 6.42 on my 712 address so I asked them to look up the bill at 712 1/2 and was told I was short 6.42. I am no rocket scientist but this proved to them I had paid my bill exactly to the penny! What a horrible company! I wish them nothing but the worst.

AEP Ohio - We switched banks from Chase to US Bank and in the midst of the chaos (we did our best to ensure that EVERY vendor--all 182 of them--had the new payment information, but) apparently you fell through the cracks. I apologize for the inconvenience. I know it's frustrating not to get the money you're owed. While upon paying my bill (3 days late), I discovered that I am banned from using ANY bank account for A YEAR!!! A YEAR!!! I also discovered that we cannot even use a debit card (real money) and would be forced to use A CREDIT CARD (debt and stupidity) to pay the bill. This is quite frankly unacceptable. It's a stupid policy. Whoever came up with this policy is a stupid person. If it was brought to the attention of your board and voted upon favorably, then your board is FULL of stupid people.

My power was disconnected because of a past due bill that was in someone else's name. I have called AEP multiple times and they just keep telling me that the other past due needs to be paid before my electric service will be turned on.

Where to start! I have lived at my residence for almost 10 years now and about 10 to 20 times a year I have to call AEP because the electricity is out. If it rains the electricity goes out, if the wind blows the electricity goes out. Our transformers have blown out no less than 15 times and it has sent power surges through my house so severe that it has blown everything in my house even on surge protectors. So I call them every time and when the guys get out here they say I’m out here again! But they don’t fix the problem just band-aid it until the next time. So seeing on how they are the only electricity company in our area what do they do, raise their prices and give bad service. I’m guessing that they don’t care judging by their 1 star rating and 181 bad reviews.

I'm just wondering if anyone else's bill is like this? 68% of my bill is because of the delivery charge, while the supply charge is only 32%. I mean, I get that of course I'd pay for delivery alongside supply, but have to pay a bill that is almost 70% for DELIVERY is kind of ridiculous.

AEP had maintenance scheduled but didn't give any form of warning whatsoever. Because of their lack of a heads up the multiple power surges from this maintenance has caused my 1.200 dollar 65 in LG TV to fry out as well as my PSU for my custom gaming computer. Neither of which will be replaced by AEP, not to mention the food that I had recently purchased and had to chuck because of the thawing that occurred due to the extended period of power outage during this maintenance. AEP has been a thorn in my side and I wholeheartedly suggest that people keep away from this utility and perhaps try to find a place to live in a state that's not handled by AEP or their affiliates. My only wish is that I could rate this utility lower than 1 star.

SWEPCO is the absolute worst electric company to have. Due to where we stay we have no choice but to put up with it. If the wind blow too hard the lights go out or if a slight rain come thru the lights out. I'm signed up for text alerts so they would send a message saying the power will be restored at one time but that can be 3 to 4 hours later. They will send you at least 2 or 3 more messages rescheduling the restoring time. I once went 3 days without power in my area because of this company. I absolutely hate SWEPCO and would not recommend anyone to them.

They shut my power off when I was 9 hours late on a $70 balance. Then, they were kind enough to charge me a $1500 “deposit”, no worries. They were quick to tell me how “lucky” I was that they are only adding $300 to all my bills for the next 5 months. Paid $671 this month... I’ve worked in customer service for years and wow. -372 stars.

Have put in two tickets with 811 to have the lines in my backyard marked before I plant bushes. Called AEP today as every other utility has been there and marked the lines. AEP says they don't mark lines from the pedestal to the meter. Although they did this after the hurricane when all the fencing had to be replaced. Michelle with AEP said they must of done that because "they were in a good mood." I then spoke with Michael, her supervisor. He said they only mark lines they own. When asked why did they not then mark the lines in the basement along the back fence he said they don't mark lines, it is a subcontractor and I would have to call 811 back. What a runaround! AEP does not care about the safety of the homeowner as their website clearly states. What a joke they are.

AEP allowed a company called APGNE to be our supply. We didn't give anyone permission. They charged us double bill, the utility commission said it's a Texas based company so they can't do anything. We ask them to take it off. Had to fight with them to take it off, still on our bill. When I called both companies were rude, the woman at AEP told me, "Pay the bill and we will turn it back on," did I have anymore questions. AEP showed up 2 days early from the arrangement shut off power, had to borrow money. They said we had no payment arrangement in computer. It wasn't even 3 wks since I paid them $453. We have paid them over 2000 in one month. They say we still owe 758. Getting to the point might have to go with no electric. Had to skip house payment so I could pay electric. We are trying to stay afloat and we are sinking fast. My husband is disabled. I work 50 hrs wk. Something has to be done. Would give negative stars if I could!

I have had AEP and their computer system kick me out of it 3 times. They made payment arrangements with me and the customer service representatives keeps giving me misinformation about the payment plan. Today they shut my electric off and when I called the customer service representative said I wasn’t in a payment plan for the 3rd time. So I called corporate and spoke with a supervisor there who was very nasty. Instead of wanting to take care of my problem she reminded that I have a $180.00 bill due on July 7th. I asked her because of all the problems this month with the company if she could take a % off my bill to fix the inconvenience for this month, mind you I didn’t want the electric that I used this month taken away just the deposit.

In our area Swepco is the monopoly owner, a branch of AEP. They sent a man to my house to disconnect my power, since my bill had already been paid I was pissed smooth off, call only to find or they “need a copy of my lease.” Which they say they emailed to me (went to the wrong email address) and then said a letter was mailed (got it two days after they shut it off, they also disconnected it a day sooner than THEIR letter stated they would). When I asked the man to not turn off the power and take a copy of the lease with him because I have a 3 month old baby in the home I was told it wasn’t his problem and he drove off. This woman “Ann” who works for the company has yet to return a call to me since then, hasn’t sent an email (I corrected the email they had on file) nor has she sent someone to turn the power back on.

So AEP charged $40.00 for a so call "trip fee" to tell me something that I already knew. I knew that my bill was due and I was working on it. I knew that I was up for disconnection. Why on earth would they charge me $40.00 just because they came out and put a notice on my door? When did this start? Why would they do this to people that are already behind on their bill? This needs to be addressed and halted immediately! It's not right.

Well like everyone else in the Roanoke VA area my electric bill has doubled and their reason is the cold weather. Ok well it was cold last year and the year before that and for a two bedroom one bath trailer my bill has never been over $200. But this year it's $400 because it's cold outside. Get real, we the people are not stupid. Someone is trying to retire or increase their pay through the average American's hardworking money. My electric bill is the most expensive bill I pay in a month. It's over half my paycheck and I'm never home and cut my heat off last month to lower the bill yet it didn't change a thing. And being a monopoly AEP is the only option we have!!! AEP you suck. But I made a promise before next winter I will have my whole place running on a generator or solar energy. I'm not going to allow you to extort me and my family because you think we need your electric!!

I had to replace a breaker on my house so when I finally got the inspector certification took forever to get anyone and they could not give me a time to expect them. Still waiting and I cannot keep using sick time because of them not keeping tabs on their trucks. It's the 21st century and there is stuff called LoJack. You should be able to provide a time as much I pay them a month!

I never had an issue with this company. A couple of times when I needed an extension on my bill, they gave it to me without asking any questions. The bills were always accurate.

I just got my electric bill and I am shocked and appalled to see that my bill has DOUBLED for the same time last year. This is disgusting and someone needs to do something about it. My bill is for $214 for one month! The coldest winter month bill I ever received, which was last year, was for approx. $108.00. Last month's bill was $181.00 which is outrageous as well. I have a small, 3 bed, 2 bath home in the country in Niles, Michigan and... Well I may as well just tell them to shut off my power completely. This is just sick. Who in the he-- approved this kind of increase?! AEP/I&M needs to be investigated and something needs to be done about this highway robbery!!!

I have been their customer for 30 years. Easy to contact by phone, and to pay bill via website. However, on the rare occasion when I contacted them by email, I have never received a response.

I live in an 1800 square foot home in Roanoke, Virginia. I have lived here since 1992, My electric bills have continued to rise steadily through the years and I considered them high even back then. I was shocked beyond belief when this winter presented me with an enormous bill which is 20% more than I usually pay. I am even on their "budget monthly plan" where the bill is supposed remain the same throughout the year. They claim that I have reached "my annual anniversary" date requires them to charge me for overages over the past 12 months divided by 12.

Well for starters during non winter months my electric bill for a tiny 1 bedroom apartment in Roanoke VA. averaged $29 U.S.D. monthly. After using heat during the January billing cycle was $116 U.S.D. so immediately after seeing that bill I cut the heater off as in permanently. So I was expecting at least a break on my next bill but lo and behold my next bill was $132 U.S.D. (after completely cutting off heat and freezing for the past month). I want it kept in mind that I am in a tiny 1 bedroom apartment and the only electric I am using is as follows. Lights (very limited use), water heater (daily), charging 1 cellphone (daily), cooking (maybe 3 times a week). I am not using the following. The Furnace or AC unit, refrigerator (its unplugged and not in use), TV (I do not own one), internet (I do not have a provider), radio/stereo (I do not own one).

They are quick to get electric on after an outage but their customer service needs improvement. There's too much of a wait when calling after going through automated call.

This company has improved tremendously over the two decades since we moved back to Ohio, as has their Website. We use their site to review and pay our electric bill and it is both convenient & easy to use.

I have a vacant home that is kept shut up with the thermostat set low. I have family who checks on it. When my bill tripled and I mentioned it on their Facebook, their response was for me to wear a jacket, use blankets, and manage my money better. I thought that was rude and arrogant. I wasn't complaining, just stating a fact and that was their response. What a joke.

Everyone in my area received a huge bill this month which is the highest I’ve seen at my residence. AEP is claiming that it is due to unusually low temperatures but it’s been colder in years past. Instead of replying intelligently to my email, they send me a website to be more energy efficient when I’ve already done that in the past.

My bill doubled this month and I was not even in the house! I was moving and this house was closed up with no one in there. All appliances and heating/central unit is brand new. So there was no problem with any of the items in the house to run this bill up. I contacted AEP and they argued with me over and over about how it was cold and it was not them it was the house! This house was built in 2009. Not a thing wrong with it! I also have a problem with them not applying my full check onto the account. I sent them a check and they cashed it through the bank but never applied it to the account. I called and still nothing back from them. Then a street light that I pay for them to take care of went from 14.18 to 32.86 in one month!!!! They are ripping people off!

I am Absolutely Furious that AEP can charge you whatever they want and get by with it! My electric bill went from $400 a month to $779.00!!! They will say it is because of the cold weather but that is an outrageous lie! The cold weather had not even started yet! Sad but what can be done? How can they even close their eyes at night and sleep! I would be haunted the rest of my life if I were cheating anyone this way!

Tell me how I can check my meter reading on the 23rd, and after subtracting the reading from my previous reading, my bill was estimated at around 360 with usage of 3000 some. Within two days from that reading my meter reading jumped up to the total of 8000 some totalling a bill over 800 after they read my meter. They adjusted the meter reading to double my actual billing. AEP doesn't care for their consumers. They don't care that I'm disabled, elderly, and having to sit in my home and freeze due to the fear of how high the next month bill they will send me, I can't run my heat. Last month my bill was 600, I was told it could be my furnace so a repairman came to ensure everything was alright.

Rates are getting ridiculous. I mean really it doubled in a month, really guys. We want an explanation. Why should we each have to pay high rates for someone's retirement and etc. This is ridiculous. Here I am on layoff and my electric bill is higher this month than what I usually make in two weeks' time. It's bad when you have to choose whether your kids eat or you pay the electric bill so they will stay warm. Feel some compassion. You may be helping your own pockets and employees but a doubled bill and taking food from my kids' mouths is crazy. How do you guys sleep at night. We want answers NOW!!!

So AEP wanted me to pay $150 activation fee. The way it could be waived is if I provided them with a letter of credit from my previous electric company. They gave me an email address to send it to. I had my electric company email the letter to them and received a confirmation email. 7 days later I come home from work and my power is off. I called AEP and they said they never received the letter since they are checking faxes and not emails and so they sent someone out to disconnect my power. No call, no email, just disconnected it... Since it is the middle of winter I can either stay at my apartment or rent a hotel. I’m promised they will come out tomorrow morning but who knows what time. They couldn’t have tacked it onto my first bill? Ridiculous. I don’t think they understand how shutting someone’s power off really screws that person over... All for $150.

Someone used my social to obtain electric AEP. Never questioned name when they ran credit. They even shut off electricity to property where my social was used, locked it etc. The thugs went broke meter box and turned power back on. At no time did AEP question or investigate. As I learned now I call to get electric on at my residence that's when I find out now AEP has required that I show proof of residency for 7 months which I continued to provide and have been continuously told not enough. I have since went back to two years with proof of residency. I was told if I did power would be on even by the CEO of AEP.

After getting a hold of a manager to review my recorded phone call she found that aep was in error and removed the $134 charge from my electric bill. The manager was very nice and understanding.

I recently moved in and am settling into a nice apartment. Since AEP is the only company that covers the area that I live in, I had no choice but to call them and set up an account Friday. I was hoping to have the power on by at least the next day since I called Friday morning, but I have to wait THREE days, maybe even more than that because they have to confirm my move in or something along those lines. Normally, I wouldn't have a problem with this in normal weather, but it is nearing winter, I am absolutely freezing my limbs off, and I have no way to cook anything or take a shower without risking hypothermia from how cold it is. Thank you very much AEP for caring about your customers.

My light bill used to stay the same because we NEVER deviate what we use on a daily basis. So it was coming every month at the minimum of 154.00 which was good and what I also calculated on our meter; then we get 2 bills 2 months in a row of almost the exact amount of a minimum bill at 243.00. Then I find out the city is tearing down some government housing apartments; that people are struggling to pay their light bills because they are being forced to move, coincidence? I do not think so. I am contacting a law firm that handles these type cases as I am typing this complaint. Don't get me wrong, I don't mind helping people out like the ones they're making move, but I want to do it on my own terms; not have the power company raise my light bill, which has been the same for over 5 years. I read my meter every month as well and I do have documentation; photos/dates/times/the exact meter reads, so this is on them.

I just moved from Texas last Wednesday to stay rent free at my ex's house. He left for Texas to work for my current boyfriend. I live here rent free and my job is to keep up with the house and utilities. I call PSO/AEP and set up an account and paid my deposit the same day. I was then told my account was under occupancy review. They refused service. The customer service reps were extremely rude!! I was told I couldn't have electric because of an outstanding bill from my ex, the previous occupant. So, I paid almost 700.00 on what was supposed to be my ex's account. They restore power.

We moved from out of state, called to have the power turned and paid $160. A week later we get a letter and an email saying we must pay $160 or our service will be cut off so we call AEP and the customer service rep checks our account and says don't worry about that because we already paid it. The exact same thing happens 3 more times and we are assured each time that we already paid it. Then our power gets turned off. We try to pay it with an American Express and for some reason it doesn't go through even though there is more than enough money on the card. So we go to the ATM to get cash from the same card they just ran incorrectly somehow to pay a disconnect fee even though we called repeatedly to make sure our bill had been paid already, a bad check fee because apparently, they didn't know they don't take American Express after they assured us they did and another $160. That we already paid 3 weeks ago.

My husband is on life support while waiting for a heart. At OSU we signed all legal documents to file with AEP. They told depending on your state, but most will always make sure if electric out they would try to either bring a truck or get to our location first. We cannot afford a full house generator. He cannot be plugged into a mobile generator. The power has been out since 1:00 am. It is now 11:00 am. I have called and have gotten the most rude none caring reps. They have been very cold and said there are areas that have 200 or more people without power. Suggesting these people are more important than my husband's life. We are deeply offended and in shock over this treatment.

AEP "Topped" trees along my yard. Now the limbs are growing sideways onto my property causing damage and difficulty mowing. They say this is normal growth. Now I have to pay to have this cleared. To add insult to injury, our power was off for a whole day recently and I had to throw about $200.00 worth of food away. We have no choice of provider. We need a consumer advocate!

SWEPCO is one of the worst electric companies to do business with. This company will wait 24 to 48 hours to restore power. It posts restoration times on their website yet constantly changes the restoration time so that there is no clear representation of an actual repair time. Their customer service personnel that when you call they tell you how it's going to be two days before the power is restored but cannot provide any answers as to why. They also tell you they can send medical forms for quicker restoration but that submitting them will not get it back on any faster. The company refuses to work with anyone. If you are in their service area, pray you do not lose power. SWEPCO is the very reason why everyone should support deregulation and competition in this market that this company seems to have a monopoly on.

I purchased a home to flip and called to have the power turned on. I did so remotely, over the phone. When I received my first bill, there was a charge of $443.29 for "tampering" with the meter. When I first contacted AEP, the customer service rep was kind and helpful. When I explained the situation, she was going to remove the tag tampering charge but realized the meter itself had been pulled, and she was unauthorized to do so. She was to refer the situation to the investigative department. 2 weeks later I still had not heard back. I contacted AEP again and was told that they probably would not reverse the charge as I had mentioned that I was remodeling the house, and the tampering may have been done by a contractor.

This is the first state I have lived in that required an upfront deposit. We were told 101.00 needed to start service and we explained could not pay. We never received notice or anything that they were still doing a transfer of service or a cut off notice. They however just showed up and turned it off. How can you just do that with no notice to the renter. We assumed it would stay in owner name until we could pay it and made arrangements with owner to pay the bill every month. What a messed up system to have in place. Every state I have lived in added the deposit to the first 3 bills but not AEP... I am beyond pissed off and nobody at AEP seems to care. This is the worst power company... and if I had any other options for power I would take it at this time. I hate their policies and their customer service.

First of all, SWEPCO/AEP will get their money. No one is allowed to keep their electric service after the extension period - I'm fine with that. However, when a customer is considered poverty level they will likely be late paying their bill. Swepco now has implemented policies to collect $575 at three $192 installments. In the past, I've accepted help from LIHEAP, but for a family of 4, they could only give $113 toward my bill. And you can only use their assistance several times a year. I am in poverty so how can I afford this? This is an injustice!

This could be a very long review. I built my home 6 years ago. The first 6 months our bill was "normal", since then it has been outrageous! My home is well insulated and contains only energy saving appliances. When I called 5 years ago to see what happened the only explanation given was, "You used the power." I'm sorry but it's nearly impossible to run 60,000 kWh a year. I'd have to keep every light on and the heater running on 90 degrees every single year. I asked for an employee to come out and tell me why the bill was so high.

First off I understand the need to trim trees - that is not at question here. What is at question is the incredibly stupid process they use. At my house they trimmed one side off and left the tree in a very dangerous situation - all the weight now on one side of the root system. The tree was not trimmed properly and the trim points will rot. They did this on a tree in the back of the property and it cost me 1400.00 dollars to cut it down. When I asked them to trim the other side off - they told me that they didn't do that - that is a DIRECT lie. Numerous other trees are trimmed properly in Millersport and surrounding areas. Please trim the tree properly...

Since AEP took over the electric in my small town, electric rates went up $100 to $150 dollars, our winter has been warmer than last yr. Lexington Ohio had power outages. It took a week to ten days to fix the problem.

This summer, AEP neglected to come out for a reading for literally SIX months. So at the end of 6 months, everyone in my neighborhood got a bill for hundreds of dollars. Our bill was over $900 and the neighbors had to pay a bill that was around $600. When I called the company to ask why they didn't come out every other month for a reading like they had for the last 15 years that I have used AEP, they said they weren't required to do so.

Our meter has had MAJOR fluctuations in the readings, some even impossible numbers such as February's reading of 1,213 KWH. This would burn out our old wiring if we actually used that much. (I am trained as an Electrician and PC Technician, I know what I am talking about on house wiring.) Not to mention the fact that I have a small three room apartment. Most 5 bedroom houses leaving all the lights on 24/7 would not use that much electric! The month of January used only 332KWH even though my actual usage was the same for both months. January was what should be. This is the third time in less than a year that this has happened. I tried going through PUCO but that was worthless, their response was to set up a payment plan to pay for these ridiculous meter readings!

Over the last 3 months we have had at least 3-4 power outages in our area, which is a concern to us as we run a business from our property for large groups which depends on electricity. When I inquired with Dave ** at AEP regarding our repeated outages (despite the fact that our electric costs have risen by 25% in the last decade) all he did is try to blame them on accidents in our areas even though a couple of our outages were directly the result of equipment failures.

I have purchased 3 appliances within two years. Every time I complete the application for a rebate, they will send a letter stating not enough information or something to that matter. Not once have I ever gotten back any rebates and I did supply ALL information to them. They always come up with an excuse or state never received when you know for a fact they got it. Send all info out twice and again the same old story. False advertisement on their part. I finally just gave up. A waste of your time, stamp, etc.

My monthly bills got incrementally more expensive every single month. There is not a clear indication of the exact use of my electricity, and the charge is extremely murky and unclear. I live in a small apartment and I had to pay more than fifty dollars in the past billing cycle. And electricity is not even my heating source. I've just been using my refrigerator, my ceiling lights, my lamps and my electronics charging ports. Incredibly price mark up.

The good thing about having a tiny, double insulated house, is it retains its heat easily in the winter. Oddly enough that wasn't enough to keep me from getting a $400 dollar bill. I called about a possible error, they said there was no error, and that their rates had increased. My home has one tv, electric floor heaters that we keep on 65, one fridge, stove and washer/dryer and a laptop and Wii-U. I don't even have a deep freezer. I don't own a garbage disposal or a dish washing machine. How in the world could my electric get that high? Most of this winter in Kentucky has been 65 degrees! It's pure robbery!!

AEP shut off our power with no warning and nine days until our bill was due. When inquired about the situation I proceeded to get three different answers from three different people. The first insisted that I got an email, which I did not. The second insisted that there would "never be email notice" me a lengthy unclear description of how to find the information deep in my online account, not to mention a lack of patience and a strong attitude. The third insisted that we would have receive a notice by paper mail, something the other two representatives strongly denied. Even when discussing the situation of a family member with asthma on a poor air quality day, did nothing. I am so beyond frustrated with their lack of sympathy and lack or consistency with their info.

We moved here to Kentucky in 2015. We were required to pay 350 dollars for a deposit. Since living here every month we get threatening letters saying if we don't pay by a certain day they will cut us off. Each month we pay our bill. However looking over the last year and a half worth of bills we have had to pay 20 dollars here and 50 dollars there for "deposits". Was my first deposit that you negotiated with me prior to my move not good enough for you. Am I going to get all of these deposits back. Of course not. Because I was late one time and according to my contract if you aren't on time every time for 18 months you forfeit your deposit. You know this which is why you keep charging me a deposit. Well here's a kicker AEP. I'm moving. And I'm not paying my bill so take the last month's bill from all of those deposits you have charged me.

For the last few months I have been billed twice. The company and supervisors continue to tell me that it is my billing cycle. That they can bill me every 15 days. When I asked where I agreed they stated my terms and conditions. Well, I read through those and it does not state that they can bill me every 15 days. Two supervisors have called me a liar. They will not let me speak to someone in the executive office or corporate. One supervisors told me that I better just drop it or they will bill me even more. And what do you know, my light bill jumped up $50 after complaining. They refuse to assist me. I just want someone with some authority to care and look over my account. This is atrocious.

I sent a letter from a collection company telling me that I owned this company over a thousand dollars. I had to google the name to see where it was located at. I live in North Carolina and have never lived anywhere close to this company. I didn't give my consent to this company to approve electric in my name or anyone else but I am stick with a bill because no one would check the person ID that called pretending to me which I do have some clues to who it could be. I think this company needs to work on protecting people personal information instead of charging people that live out of state with big bills like myself.

My daughter and I purchased a new double wide Mobile home. It was set up on June 8th and power inspection was done on June 11. AEP was supposed to install the new service between June 16th and June 30th. As of June 30th still no power. When we called they gave us another date for the week of July 4th. Still no power on July 11. AEP contacted me and said the work order was on the truck and if it wasn't installed on Monday July 11th that it would be done on Tuesday July 12th.

I have been waiting a week to get my power turned on. Everything has been paid and they've contacted my landlord as evidence I live there. I saw a post about someone saying people are only upset because they can't pay. I think someone who can't pay the outrageous prices they ask is a reasonable complaint when they are the only place to get power where I live. They have taken my money and refuse to call me back. I have a small child and have to be out of the place I'm staying if I don't receive a call this week. I'll have no way to contact them because all my money went to the ridiculous deposit. Also I'll be staying in a place with no power and out of the money I paid for the service. So to the person who posted about being unable to pay I paid my bill and they still are acting like this. They are abusing their power. They can set any amount and you have to pay it. They can turn the power on when they feel like it because we have no other option.

I am submitting a subsequent complaint on AEP as this company is an absolute disgrace to consumers. I have attempted to dig out of a massive balance with this entity for the past few months and I am unemployed, receiving unemployment benefits. Last month, around June 2016, I paid over $793 to reconnect my electric following shut off from an extremely rude employee that refused to allot time for me to run to Kroger to pay the amount as my son with asthma was in the throws of an attack. I am sick of this entity and its gauging of consumers.

Asked several times for tree to be cut down. Previous person from AEP told me it needed to be cut down. A friend just informed me that she and husband were refused help for relief after paying $500.

I have read some of the complaints and acknowledgements on this site as my experience as a new resident would qualify me as someone whom is obviously completely non-bias and impartial towards Power services in a state that is clearly over 1190 miles from my hometown of Colorado. I established service with AEP on June 3, 2016. On Sunday night, I placed a check for my deposit into the mailbox of my residence for my initial deposit of $82.00 and sent it off to AEP. After only living in this state for thirteen-days, my utilities were turned off without NOTICE.

I have had several encounters with AEP as our electrical provider, none of which are pleasant or helpful. Transformer explosion destroyed equipment in several houses in our previous neighborhood. AEP accepted no responsibility of assistance in replacing or helping with the problem. FAIL! On four separate occasions payments were misplaced and applied to another account, bill or auto-call advising of a cut-off date for non-payment of which checking with our online BB&T bank payment service, each time payments were made prior to due date for the amount requested. Two times they cut off the power, and one time I wrestled with them on the phone about the payment being made and "completed' by the bank on the 10th and the due date for cutoff was on the 15th but they still do not show the payment as of the 13th.

I have read review after review on this site, and I have came to the conclusion that one thing is apparent. There are a great many people who have not paid their bills or have not paid them on time who want to complain. First off, if the power company (in this case AEP) requires a deposit or a considerably large deposit, this is not done for no reason. Someone would have to be a credit risk or have had a history of late/nonpayment for this to happen. My family has had AEP (Appalachian Power) my whole life. We pay our bills on time or early every month, and we have never had a problem.

We moved from last address contacted AEP and let them know we were transferring electric. Gave them our new address. They continued to send bill to old address and finally they got it corrected and sent us a 1300.00 bill and termination notice. They wouldn't take payments, instead they disconnected it until we pay 1100.00. It wasn't our fault they sent bill to wrong address. We were expected to be understanding but they weren't when we ask to make payments.

I received a light bill in the amount of $392.50 which includes this month and next month's bill plus late fees. This bill has a disconnect notice with it. There are several things wrong with this bill. My bill is due on the April 8th. My disconnect notice is April 25 which was sent out on the 14th of April. My original bill was 161.86 plus late fees which brings it to 167.21. My disclaimer has nothing to do with fees, but it has everything to do with fees and another deposit. I've paid a deposit when I first moved into my place several years ago. Two years later and now another one for 427.00. The bill says 305.00 but when I called the customer service representative said 427.00. I was not aware of them charging several deposits throughout the years of having lights on and never once turned off. There isn't any notion of this 427.00 unless they tacked it onto my bill without me noticing it.

AEP seems to feel that a couple of emails (which immediately went to spam) is all it takes to let you know that your contract is expiring. When you don't respond (and...how could you?) they feel it is fine to jack your rate up 40%. This is your reward for choosing them, never being late with a payment, and having good credit. Further, they will then do nothing to regain your trust or satisfaction, or retain you as a customer. There are dozens of other power companies out there. Don't use this one.

I've been trying to get my electric on for two weeks now. I have spent over $10 for new leases and transportation. I just moved in and paid the deposit and sent in the wrong lease. My girlfriend left me and I sent in the lease with her name and mine instead of the new one. She has even told them she no longer lives there and they want to add her $400 bill onto my account. We are not even married. I got that squared away and paid the deposit, now they are accusing me of fraud with the brand new lease that I sent in. They said I whited out a whole bunch of stuff and I didn't. So then because of my autism I had my sister call in and talk to them and they refused to talk to her. I don't know what they want anymore. My landlord is about to evict me because the power has been off for more than a week and repairs on my house have been delayed...

I would like to know how every month my bill is almost 70 dollars extra in charges at the bottom of the page. Charges such as PJM cost, energy efficiency program cost, cook nuclear plant life cycle cost, capacity settlement rider, State sales tax. I'm a single mom on a 13,000 a year income, no assistance and they get to charge me 70 dollars extra every month? Why?

AEP is bogus! Charge outrageous prices. Even though you attempt to pay your bill, if you don't pay what they say they shut you off. My husband pays 350 a month on electric, and yet still get disconnect notices. We both have explained to them I'm disabled and he's the only 1 working. All they say is they're sorry and it is what it is. Hell we've complained that our lines are messed up and needs repaired, but nope they don't wanna repair them.

Hello. My name is Chad and my experience with AEP has not been good. AEP is not a fair and reasonable company. Their customer service is horrible! They are not nice at all. I don't even think they listen after they get account number. VERY LAZY! So I went the entire summer without electric because I have a bill that is $2,000 and in order for them to turn it on there is a stupid and outrageous reconnection fee and a payment plan of $200 per month plus they made me get on a budget of $125. I said that I didn't want the payment arrangement and they told me I had to have it with the payment plan.

AEP had shut off my electricity due to nonpayment even though I had sent the check. They claimed they did not receive it. I have been with AEP close to 40 years and have never experienced the madness I did when this happened. The money was in the bank. They lost the check and yet refused to drop the reconnection fee and customer service reps were extremely unprofessional and lazy. If they would only take the time to read the notes on the account correctly then any ordinary individual should be able to resolve the problem effectively. I had phoned many times and all but one call was met with aggression and insulting remarks. The one good call resolved part of the problem only to have my next bill sent out with the same charges included.

Here in Columbus Ohio my energy bill has increased way more than last year. I had enough and started looking for another supplier I came across, free energy for life dot org, and they were able to help me save. American Electric Power has high energy charges and we need a solution. They are not the only supplier out there. Thank god for deregulation of energy.

My power bill doubled this month. I was told at the call center that this was normal and a actual reading and the bill from the previous year was double. I just don't see how considering the warm December and January till now warm.

They don't even deserve the required 1-star rating. I mailed all of my monthly payments from another state and when I realized AEP hadn't received theirs, I immediately called and was told I needed to contact BillMatrix and pay using my debit card. I was assured my check wouldn't be used if or when it came through to AEP. Lo and behold, AEP cashed my check, causing 3 $36 bounced check fees at my bank. AEP denied responsibility and said I would have to get a refund of the original $120.91 from BillMatrix but BillMatrix has to get the refund OK'd by AEP.

This is the absolute worst company. Power goes out all the time even if there is not a weather event. Rates have skyrocketed over the last 10 years. There is no other alternative in this area so we are forced to pay whatever they charge! Customer service is rude and ineffective!!! I am writing PUCO, but they are also worthless!

My husband and I are small business owners. We are sometimes a few days late paying our AEP Michigan electric bill but never by much. Last month, November, it got very tight. We have to make payroll and employees depend on us. Our electric bill was late. We made a double payment two weeks later and have a zero balance. Our next bill reflected a $557 bill PLUS a deposit charge of $2109.43 broken down into three payments. So, our $557 bill plus $707! If someone is having a hard time paying a bill of $557, why make their bill $1260? What sense does that make? It's not right. I can understand a late fee but c'mon, $2109?! It's not right.

Just found out I now have to pay a required deposit of $244.00 because of being late on my bill. I have not moved in 16 years, nor even though I have gotten plenty of termination notices in this 16 years of having Appalachian Power I have never had it turned off. I am on a limited income and it is hard to pay bills on time and now in their ultimate wisdom they are going to add an additional 81.00 a month for me to pay. Something needs to be done.

I paid a $164 deposit last week and was also turned over to direct collections. I faxed the documents they requested – lease, proof of ownership, ID and SS card. The direct collection agent told me yesterday that the hold was released and the service order was on the truck. Went to move in today... NO ELECTRICITY!! So I called them again and was told that direct collections did not release the hold because there is an outstanding balance owed by the previous tenant!! And service will not be connected until it is paid. How can they legally do this and get away with it? I requested a refund of my deposit because I have a disabled daughter and can't stay with no electricity with her. But bill matrix says it will take 7-10 days if it's approved thru SWEPCO!!

1st, they required a $300 deposit. My average monthly bill is about $40. When asked if there was another way around the deposit since I had just moved and quite literally could not afford it, they said that was the minimum fee and there was nothing else they could do. I had a medical emergency for a member of my family and was late on the payment. I paid the bill in the morning that I was paid and they turned off the power later that day. They then charged me a $50 fee to reinstate the electricity. They had a deposit. They had my payment. They had a deposit that FAR exceeded the amount due on the bill. It would be nice to know what the purpose of the deposit is.

My girlfriend set up electric in her name and I owed a previously unknown balance. Without sending notice by mail, they shut off our service. I have been trying two days to reach their "direct collections" department, which you can't speak with someone directly, you need to leave a voicemail. I have left multiple voice mails with all necessary information, even going a step beyond to inform her of my whole break and lunch schedule at work by voicemail (including that I am in eastern time since apparently that department is in Texas).

I have been a customer of AEP since 2007. I have moved a few times over the years, and have never had an issue with AEP. They have always been helpful... Until recently. My husband and I are in the process of moving. Our official move-in date was supposed to be 10/1/2015. We reserved a U-Haul, had family and friends lined up to help us as well as a babysitter.

I went to pay my bill through BillMatrix that they use. They took the 156.13. I was trying to pay then charged my card 2 more times for the same amount. It took me 8 hours and 2 days for my card company to fix it because BillMatrix tried denying it, but even their faxes they sent to my card company showed that they triple charged me.

On Saturday, October 10, 2015 I called to set up new service. I've been a traveling electrician for years. Upon speaking to my grandmother who owns this property, I found out that no one had lived at this property for a year and half. She told me the property was in I'll repair. So I decided to move my travel trailer to her property as to start cleaning the place up and do much needed repairs. When I called AEP, they looked up the address and said my deposit was $197.... which I paid that Saturday the 10th.

I have lived at my current location for 15 years. The power would occasionally go off maybe once a year if that. Over the years this has happened more frequently up to the point to where over the last couple years it has progressed to a disgusting level of reliability. The last couple years the power goes out or flickers multiple times a day. The frequent outages has killed $1000's of dollars in inhabitants in my reef aquarium. This happens mostly because I will be asleep when it happens and am unable to get the gas generator hooked up in time before the temperature drops to dangerous levels. It has also damaged endless electronics.

My mother in law bought a new mobile home 3 months ago and ask AEP to hook power to pole she had installed. She is 78 yrs old, several times they hung up on her and she paid her deposit, electric box passed their inspection. She was told by them ten days that didn't happen, then she called them back and was told "well we have fifteen days". This is ridiculous. They are rude, inconsiderate, lead you on wild goose chase, put you on hold, you can't ever just get a straight honest answer from AEP. I've heard many others complaining about them, they raise electric bills to the point the elderly can't even afford to pay them. Something desperately needs to be done about AEP.

I think these 2 companies know we have no other choices, therefore they can treat us terribly. Lock yourself out of bill matrix not 1-2 days, but a month before you can pay your bill online again. Oh... and try to talk to an AEP rep about it and the response is "not our company, not our problem" and then to tell me to pay my bill sooner and I would not have to worry about my electric being cut off. REALLY???? I would not have a job if I spoke to my customers in that manner. They refuse to work with you. I believe they think because they have no competition they can treat their customers like crap and we have to take it or go without electric service.

It is hilarious that they think offering a new debit card is the faster way to refund. Make me affiliate with yet another bank I don't want an account with? This is so unprofessional of them, and fishy.

My power lines were down for a week due to neighbor's tree that AEP says they are not responsible for. I called AEP around august 10th. It was basically on a Saturday asking them to restore my power. I was told by 2 customer service people that they would be out to restore my power. I called back the 3rd time and asked politely when will someone be arriving because I've been waiting outside my home for 6 hours. This 3rd person tells me, get this!!! "I'm so sorry, they don't work on the weekends!" I started crying. She then said she would put me on hold to contact her stupidvisor! No luck at all so she said she would leave her my phone number to call me back and again she was sorry and wanted to cry with me knowing I had been calling and calling.

We have lived out our current house for 11 years. During this time, we have had 5 fuses blown on our entry pole, 1 squirrel & 4 birds dead. Each time you're on call worker has stated that they would write a work order to put a guard around this fuse. This past Saturday we returned from vacation to find no electricity. All food in refrigerator and freezer was trash. Approx. $500 in food gone when this fuse grand could have prevented this. Could this guard please become a reality?

AEP doesn't give a rats butt about your situation. You could be a completely innocent victim of a situation and they could care less. They don't care about young children either. All they want is your money… money, money, money. They expect young children to go without electric for months on end, meaning no fridge or ways to hold food or cook it. AEP doesn't care at all. I hate that this is the only place that provides electric for where I live.

In 2003 I was fed up with AEP and their tree (butchers), Asplundh's total disregards for my trees and property. The problem was that they never trimmed the trees, they would top them and one side the trees for the purpose of killing the trees, thus violating their own easement to my farm property. The easement from 1936, stated that they can only trim limbs overhanging or touching the wires. I found out that an easement is just a contract between two consenting parties. When one party no longer consents to the easement agreement or the easement holder (AEP), violates its own Easement, the Easement can be erased.

July 10th, a man came out & cut the power, no advance notice etc. We asked "why???" He informed us that our power was disconnected on June 22 for nonpayment, & that we we're stealing power!!! HUH??? OUR power was NEVER off before this day!! I called AEPCO & SCC, & sure as rain, we were stealing power. They sent a guy out on the 22nd of June, he left a tag on door, & cut us off (supposedly). I have talked until I am blue, trying to make them believe our power was NEVER cut off!

My grandchildren have been without electric since Friday. Because they receive the deposit on Monday so therefore you need to have appointment to have it cut on. So this may take a week. Children suffer and settle for fast food. They are heartless and careless about the kids that have to put up with their nonsense. Where is the people that said children come first. Not working for AEP that's for sure!!!

This is not the first time we have had this experience in the Prosperity WV area. Whenever we have storms AEPCO conveniently turns our power off. The last time it was off for 3 days. When my husband went into the office to complain that the next street over from us had power, one gentleman said "Oh no we turned that power off and forgot to turn it back on". Really? Are you kidding me? It was on within 15 minutes. Now it is off again after a storm went through. A storm that was not even severe. The worker last night told my husband they turned it off to locate a problem but 24 hours later we still have no power.

Came home to no electric. Called to report an outage and instead was told I owed a balance for a deposit of 141.00. Proceeded to provide the info that I have already paid a deposit for a balance of 169.00 and have paid my most recent bill. I was told that I had a new account now and owed a deposit. So I have a new account that was opened up in the middle of a cycle and instead of notifying me of this and of a shut off I was supposed to pay this bill. I was told to get on my account and pay the amount and power would be restored. Well guess what I did that and my balance is showing as 0.00. Spoke with 2 very rude service reps about this.

The 26 or 27 of June I made an agreement with AEP to pay $100.73 and the remainder of my bill would be added to my next bill. I received a text from AEP the next day saying payment of $100.73 by 7-2-2015 to avoid disconnection. I had explained to the person I spoke with that I'm on disability and get paid on the 3rd of the month so I assumed he gave me a couple extra days on my extension. On July 1st they shut off my electric service. I was home at the time and went out to speak to the person to see why they shut it off prior to the date it showed on my text. I tried to show her the text as well. She called in and they said I was given an extension until the 30th and broke the agreement. She suggested I call in and speak with someone so I called and they said they could not see the text but I broke the agreement by not paying on the 30th. They told me I needed to pay $222.40 to be reconnected.

Today I call Swepco to pay my bill, and found out that every time your bills is not paid by the due date a deposit will be added to your account without you knowing. I feel that this is truly unfair to customers on a set income or to customers period. This also mean that Swepco will be collecting hundred of dollars from their customers. This sound like price gouging and extortionist. Either way IT IS WRONG, and something need to done about it. Especially when we need this service.

Long story short, winter came, I received an outlandish bill. I contacted customer service to see what my options were to pay the insanely high bill. The only option I was given was a nine month payment agreement, which I was not informed of the fact that by agreeing too I would be enrolled in the AMP (AVERAGE MONTHLY PAYMENT) Budget. I was not told and was unaware until 7/7/2015, there was a six month payment plan that would not have required me to pay (AMP) an average of the insane and criminal monthly amount that would insure my delinquency and therefore insure my bill would be charged $195 required deposit of which added to my already obscenely delinquent bill and making a bad situation worse.

They send a bill on Tuesday for $903 and expect it to be paid Tuesday. Could wait two days to get this money so they cut my power off, in the middle of June with temperatures in the 90s?! This company needs major changes, made to the way they are run!!

My electric was shut off for 53.49. It was an oversight and then they said I was 10 minutes too late for them to turn it back on same day and we're very, very rude.

On 6/10/15 an employee for AEP turned off the electric to my apartment. My girlfriend opened the door and told him we were not even late on our payment to AEP. He said we should pay our bill, laughed at her and drove away in his truck. It turns out they were supposed to turn off the power to another apartment in my building. I spent 4 hours on the phone speaking to different people at AEP. They kept saying my power was not off and kept putting me on hold.

AEP contacted me and said they wanted to cut down the tree which was near the lines. Thinking that they would cut them into small transferable logs, I let them do it. They left huge pieces on the lawn which is not only an eyesore, but I need to pay to have cut up and removed. Not once did they say this would happen. If I had known, I would have rejected cutting the tree and let it fall on the lines.

Appalachian Power is a prime example of runaway corporate greed. This is by far the worst utility company I have ever dealt with. First off, they take full advantage of the fact that they have a monopoly on electric service in this area by charging outrageous rates and keep increasing these rates, and the state commission not only allows them to get away with it, but grants them permission to do so. Can you say "kickbacks"? If you call to discuss why a bill has more than doubled since the same month the previous year, all you can get is some obnoxious jerk giving you the runaround. And God forbid you ask to speak to a supervisor! You will get "There is nobody here that can do anymore than I can." Must be nice to have your customers in a stranglehold, knowing that they only have two choices: go without electricity or bend over and take it from them.

So my power got turned off yesterday. I called about a week ago to let them know I was going to pay on the 5. They said everything would be ok but to make sure I pay it. On the 5 I call today to pay my bill - it was before 4 so I could get it turned back on today. Here 4 hours later still nothing. I called back the ** on the phone told me that they can't give me a time. It would be back on with a nasty attitude so now all my food in my fridge is bad but they don't care. Just a few choice words for you AEP - ** you right in the ** with a flea infested camel **.

I have had many complaints with this company but now it's time action is taken. I am a paying customer for electricity that I shouldn't have to pay outrageous prices for. They take advantage and I needed one or two days to make a payment and will not grant me that. The supervisor ** says "get assistance or help from someone." Really? I need a couple days because I got a new job which holds a check and I don't have anyone who can help me. Believe me I'm not done with AEP, time for the community to come together and not let them treat us any kind of way.

On 3/26/2015 I agreed to be set up on a budget plan of 263.00 a month beginning on my next bill which was dated 4/24/2015. My arrangement was to pay the past due amount of $451.58 to bring my account current then after that my monthly budget was going to be 263.00. I paid the $451.58. I got a letter from AEP dated 3/26/2015 confirming my arrangement and stating $263.00 would appear on my NEXT bill. I just received a bill today dated 04/24/2015 with a cut off notice for tomorrow 5/7 for 351.61. No mention of the budget plan as agreed. I phoned AEP spoke with ** who stated "you are not on any budget plans." After being placed on hold multiple times all ** could say was I was not on a budget plan and they had no record that I was ever placed on a budget plan and my termination notice was tomorrow 05/07 and there wasn't anything she could do about it.

I have been an AEP customer since 1989... During the last year I experienced some financial hardships but still always managed to pay the bill before the cutoff date... The rates have skyrocketed over the last few years and I did take two extensions, usually for about a week each. I now have a $440.00 bill due and called to get an extension of TWO DAYS and was told "NO!" because I have requested two extensions in the past 12 months.. So I said to the rude lady,"You would rather cut off my service than give me two days to pay?" and was told "Sorry, can't help you." It's ridiculous how they keep gouging customers for rate increase after rate increase and expect us to pay for their upgrades but when we need a little help from them, they slam the door in our faces!!!

About 2 or 3 years ago, I noticed my electric bill started to skyrocket. We went from paying around $150.00 a month in the winter and only $100.00 in the summer to almost $600.00 every month. They charge me a deposit fee on every bill because we have such a hard time keeping up. Several times we have paid our bill in full with a credit card so we could afford to pay the other bills and get food in our house only to get another bill around $600.00. Now we are careful as to what we need to keep on and keep our furnace down to 67-68 in the winter and hardly run the A/C in the summer. How can people keep up on this, and when did they start charging me so much on my bill. How can they get away with charging a deposit fee on my bills, am I renting an apartment from them, that's what it feels like. My electric bill is only $200.00 off of my house payment a month, how stupid!

I have been unfairly assessed with another deposit from AEP(!) because my payments over the winter months has been late. Payments are being made every month, however they are late. I'M on a fixed income, and the fact that I'M unable to make full payments in a timely manner, makes me question the reasoning behind the adding a deposit onto my account!! What is that solving? How is it going to help me or you??? Obviously adding an additional $50 onto my bill for the next several months is only making it higher! My income is not increasing, so where am I supposed to obtain that extra money from?!?!?! Is this some type of vicious cycle that you're catching customers up in to extort money, without having to face any type of federal charges?

In Virginia, the State Corporation commission is the place to complain about anything to do with AEP. A month ago, I tried to set up payments with AEP and it was impossible to get done. I called three separate times and received three different answers. I then called the State Corp. Commission, filed a complaint and they set up a three month payment plan with AEP. I received confirmation of the plan from AEP. All worked out. If AEP will not work with you, call the agency that regulates them and get your help through the state Corp. However, you have to try AEP first, then called the state corp. that regulates AEP and file a complaint over the phone. It took me 2 days to get my payment plan with NO DEPOSIT. Don't complain if you do not act, that is what the State Corp. is for. At least try.

So I just moved into my studio apartment. It literally has only been a month. Anyways my power got shut off without notice I never received an amount I had to pay. They "claimed" they sent a letter the day I set up the account which was 2 weeks before I moved in so I don't understand how they thought I was going to receive it. So I paid the amount of 82$ hoping after that the electric would be turned back on but no they said I had to wait 1-3 business days for it to get turned on and there was nothing I could do about. So ALL MY FOOD is spoiled and they said it was my fault for failing to meet the requirements. I'm pissed and I'm sure they need to fix this and they rudely hung up on me disregarding my concerns and issues. I'm very displeased and I wish I did not have to give them another penny!!!

AEP is a really poorly run business. I have had them for years and always used their bill pay online, and a few months ago I paid my scheduled payment as always and a day after it was due got a e-mail from them saying the electronic check had been returned and listed the last four numbers of the checking account. I didn't recognize the last four of the checking account, so I called AEP and got some lady there and told her what was going on and asked if she had any idea of what happened. She said no but I could go ahead and pay over the phone, so I did and she said it wasn't a big deal and not to worry about anything. So I paid it over the phone and was still trying to figure out where the account number came from, but figured she said it wasn't a big deal.

I have lived here for 5 years and I got a bill where pso wanted another $160 deposit. I called them and they said they have $404 as of right now and have had that since I moved in. I asked about my average amount since I moved in and was told I never have averaged more than $100 a month. So I said "Well if I can't make a payment for 3 or 4 months would that be ok?" and was told "No, 2 months." and was told my deposit was too much and I said, "I agree" and was told it should be about a month and a half to two months of average monthly. But they won't give me my $200 of it back until I make 12 months of on time payments and it's hard to do for me at the moment since I broke my ankle and have R.S.D. If I am ever late it might be about 2 weeks.

I am on social security and can't pay my bill until I get my check, AEP has added 762.00 in deposit fees. I have paid my bill every month and didn't even know about the deposit until I called about my bill. I don't mind a late charge but a deposit charge. I am not renting an apartment. AEP are a bunch of crooks and our government needs to do something.

Basically I live in a 2 bed room apt and I don't have much, don't use the second room. I'm a full time associate, I barely be home and my bill is $627. I called to speak to someone, the commissioner, but he never called me back. This is so unprofessional.

American Electric Power will not work with me on my bill. I am disabled and I only get $1,000 per month. I called them today to work out a payment arrangement because they're going to shut my power. I pay them 167 per month, now they said I owe them 2,150.

On March 6, 2015 at 9:30am (EST), I called AEP per the request of the City of Huntington for information on an uninhabited property that I own. The City of Huntington is requesting proof of usage from AEP. This is so that some of the city fees can be backdated because the property is bordered up and inhabited. After several unsuccessful attempts, I was able to speak with a "supervisor" named **. She refused to give me her last name. She did provide her extension number (**) but am not sure if it is correct. This individual was rude and argumentative. She was unhelpful and refused to cooperate with me (the home owner) and refused to help the City of Huntington. She refused to give to me any information on how to file a complaint or grievance against her. She stated to me (while laughing), "this isn't a union." She also refused to connect me to someone else.

AEP gets their raises from the State Corporation Commission. When I filed a complaint about all the increases and AEP not working with me during the cold months, I was told from the SCC that they do not take in consideration the effect it has on people and a deposit is an approved course of action. I was told by the SCC that all they care about is that the paperwork is in order. I also have all my statements for the last 5 years. There are times when the kilowatt hours spike, in the winter, far greater than possible. Still AEP and the SCC do not care. Sound familiar? This is a disgrace. I am on disability and this last month, I just am not sure what to do. I do know that I am changing the heat to something other than electric.

I rent from Ardent Community in Groveport, OH. I rented an apartment in mid 12/2013 but moved in on 12/27/2013. My first bill arrived in January 2014 totaling $180. AEP could not explain why. According to the Management my services were active the date I signed lease. Every month I pay a whopping $185 - $245 electric bill. To reiterate I RENT an APARTMENT and do understand some months are more than others. I have questioned what I am paying for.

When I first moved into my ONE bedroom apartment, my electric bill was $35. Now 11 months later, almost around same time last year it's OVER $200. I mean how can that be? I know it's freezing out. But I still keep it at 65 degrees.. I was on a budget.. it was half of the bill and I was ok with that. Now I'm no longer on the budget because 'I paid late.' I always pay on the day it's due... every month. They are tripping. I hope they get sued and go bankrupt!

My AEP bill this past month was the highest I have ever received and I have been in the same home over 13 years. Even with major efforts to cut back on temp settings and overall use, our current bill was $667. This is approx. $167 more than any billing cycle yet during a time period in which close attention was given to conserving as much as possible within this billing cycle. It is so sad that most families are trying their best just to break even but can't seem to do so because of continued escalation in costs... including cable, insurance coverage and all other services provided. Thank goodness gas has dropped to give us all a break somewhere within the monthly cost of living.

AEP has taken deregulation to the extreme. The fed government has even helped. Our electric bill has tripled over a period of less than 4 years and there is no end in sight. Worse is that we live in the shadow of the power plants. Why do we have to pay for their upgrades when we and our fathers before us have built these plants with our taxes in the first place. We get no benefits from them except polluted water, heavy traffic and most likely the highest cancer rates in the country. Why do we not get a rate break since we live in their shadows. I for one am switching to natural gas but who knows how long the prices will stay down for that. I'm sure the powers to be and greedy 1% will ** that up for the average real working citizen also.

I have had the worst experience with AEP ever!!! I guess they think money grows on trees. You call to try to fix your bill because you have gotten charged for another deposit, when I have paid one a year ago. Then you call to tell them that you know the house is not pulling that much power. You get the run around about getting someone out to check the meter. Really!!! People have to pay their bill according to how they get paid. Don't penalize the customer for that. It is not like AEP is hurting for any money by far. And the customer service people are hateful as crap. They do not want to help you fix or resolve anything. Charging people TWO deposits is crazy and unfair to the customers of AEP... My opinion -- you are better off with another company like a City Electric Company.

Why is our light bill continuing to rise? It's to the point where it's a loan payment now! We have wood heat so what gives, why do you have to charge so much? My check goes to light bill, almost half of it, doesn't leave much for anything else!!

It just so happens that this year I go out and purchase a liner for the windows to better insulate them, and I go purchase 15 LED lights to replace the original bulbs, to keep the energy costs down this year. I get my bill and not only have I used nearly 500KwH less this year at this time than last year, but I also notice that my bill is now nearly 3 dollars more a day. Why? I call them and ask. Now mind you that fuel costs have plummeted to nearly 1/4th what they were last year, at 1.87 for gas vs. 3.49 this time last year. But no, AEP is now charging 3 dollars more a day than they were this time last year. So now my electric bill, which was $279.00 anyway is now $379.00 a month for an 879 sq ft apartment. I would cut the cord myself if I was allowed to. Gas is cheap enough to buy a generator and use that for everything vs. these crooked criminals...

I have been living in an inefficiency going on 6 months. My first electric bill was not only over $90.00 but it was a disconnect notice. My 2nd bill was over $400.00 and it was a disconnect notice. My last bill was over $700.00 with a disconnect notice as well. I have stapled and duct taped plastic and blankets to the interior walls including the windows. I still feel super cold air coming through the wall including the front door. I can actually see the day light through between the door and the threshold. The AEP rep told me that I am stuck with the bill.

Two summers ago I was doing yard work and noticed the glass was a bit smokey on the electric meter. I touched the exterior of the box and thought it to be hot; much warmer than what seemed normal. I called AEP PSO and informed them of what I had found and they said they would start a service request and someone will be out to check it soon. 2 Weeks later, doing yard work again, I noticed the glass was now nearly opaque and you could barely read the dials. I called AEP PSO and explained that I had already called and no one has come out. She said that it was most likely "Normal condensation" and "If we said someone was coming out, they will come out." I explained that condensation normally forms droplets of some sort and this was clearly smoke, not condensation and the box was WAY hot. She told me that it was summer and the box being hot was normal.

Our power goes out every year at about 2 to 3 times a year. I call and explained my situation and how I have a sick child on a machine and the customer service person told me that's my problem and to stop calling and there was nothing more to discuss. Can someone please help us?

I have been renting an apartment since May 2014. My electric bill had gone from $30.00 to almost $300 in six short months. Last month it was $120, ok I kinda expected that because of winter weather. So I made some adjustments to help lower it this month. To my total suprise my bill is $281 this month!!!! That is more than doubled. So I call aep and not suprising I get the run around, so many charges, nothing makes sense

I am so distort over a 37% increase in electric. Like cable, Internet companies, we have no say. Mass Grid, not having competition. These companies can do whatever they want. And the next change will be in April. What can we do? Guess no lights, no food. Middle is dwindling middle class to 0.

I have been electric customer, same use, since 1987 NEVER been disconnected. I have become disabled, had zero income this year for 4 months. I PAID my electric every month within the month but AFTER their due date, yet they are charging hundreds of dollars in DEPOSITS. How can I ever get it paid? I agreed to payment plan of $497, went to pay it today and I owe $622, THEY LIED TO ME!!!! THEY TOLD ME THEY DO not care IF I AM DISABLED OR OUT OF WORK, THE DUE DATE IS THE DUE DATE! I am not a risk - how can they just take my money like that for services NOT rendered yet?! By the way found out the state law says they have a CHOICE whether to do this and they seem to pick on the ones of us who have hardship making it even harder to survive.

I moved to Columbus, Ohio from the philly area & couldn't believe the price when I got my first bill. With supply & delivery charges combined it's a full 2 cents a kilowatt higher. Not to mention almost every bill since July has had an increase to some stupid stability rider. Since AEP calls it a "rider" & makes no attempt to disguise unnecessary charges leads me to believe the PUCO of Ohio is a pushover. It makes no sense at all that electricity is cheaper in Pennsylvania, Delaware, & Maryland with all the restrictions on dirty coal they have there. So AEP is ripping a lot of folks off.

Big house, 4 rooms, kitchen, laundry, 2 living rooms, about 500 sq feet. Cost in summer $150, October bill $183. Temp set at 70 but November bill $400. This will be our 2nd year here. Last year Jan or Feb cost $1000 with maybe 1/2 month due. Cost too high.

I have had power with AEP for 14 years. Never had my power turned off. Never had to make a payment arrangement. My bill was added a 600.00 deposit because I made my payment on the 21st and it was due on the 11th. When I spoke to AEP about this I was told "You have to now make your payment on or before the due date." In this economy is it really fair to add 600.00 deposit if your payment is 10 days past due date? Adding a deposit does NOT help me make my power bill on time.

Both my husband and I lost our jobs. Me filing for disability. Him looking for work. We had to use our generator. The cost of fuel high. Finally 2 months went by and we came up with 455.38 to get our electric on. It's friday noon I call to have our service restored. Only to find out I owe $158 and they need $330 to open a new account and it will be monday before it can be turned on. Below freezing temperatures running off a generator, animals starving just as we are. I told them this it only takes a flip of a switch, they insisted I had to wait over the weekend. By this time monday, I won't have the money because I will have to use it for generator fuel. Then I got to thinking we have been customers for 18 years in the same spot, we have never been this late but we still always paid. Thinking they took my deposit money applied it to the bill, they shut me off for owing a $155 surely they have made that much interest from my deposit money. All these years not to mention all the late fees they charge and hook up fees when they are holding deposit money that ensures payment. Sticking late fees and hook up fees should be criminal when they require a deposit up front that ensures payment. Highway robbery $22 hook up fee for being late on a bill they have the money for. Cold and frustrated and angry beyond contempt.

AEP are a bunch of crooks. They take deposit money from you if you pay your bill even a day late each month..then they hold it hostage for a year until you pay every bill on time in that time frame. When you call them up they verbally attack you and tell you that you are the obnoxious one. Then I was put on hold and hung up on. They are run by thieves and uneducated simpletons.. I switched to capital energy for a portion of my service just to screw them, I wish everyone would. I would so love it if I never had to deal with them again.. I only gave them one star because it was required. They deserve no stars..

I was behind 235.00 dollars with medical condition. They told me to pay 335.00 I would be restored so I did and I called back. But when I called an evil female put me on hold for 15 minutes and told me to call the next day and said even if I was on life support couldn't stop them from cutting off my electricity.

I contacted AEP Ohio regarding billing errors. I was advised the meter was read wrong and they'd correct my bill and send a new one. When calling because I received the next month's without the adjusted amount, the customer service rep advised me that it was their error because "they had an employee out that day" and they just estimated the usage and ended up taking a real reading that was different. My bill has never been the amount it was in the past year, so I was questioning why it was so high because we actually used less AC and heat. The rep basically told me I was out of luck, nothing further they could do. I asked to speak with a supervisor and was put on hold, only for her to come back and tell me they are only required to check the actual meter 3 times per year.

I have never had electricity in my name before. I recently moved into a place called AEP to have service installed. They were extremely happy to take my 507.00 deposit and told me it would be Tues when I would have power. I woke up this morning with a very rude voice mail from one of the reps. I saved the voice mail. I finally got back in touch with her and she informed me that the previous people have an outstanding bill so I can't have power until it is paid. I asked as to why I have to pay someone else's bill because that is not my responsibility nor should I be punished and she then proceeded to tell me I am not getting power and started yelling at me. I told her that she was rude and I wanted my deposit back. She said "good luck with that" and I then told her "put your supervisor on the phone" and she hung up on me. I called again to tell them I want my deposit back but they are telling me it could be up to 21 days. Needless to say AEP is the only place in Va for me to receive electricity. They are rudest, most heartless people and I hope someone can find a way to shut them down.

I am renting a mobile home and the owner has an outstanding bill with AEP and winter is coming and needing electric. I called AEP and was putting in for new service and they denied me and said that the owner or I needed to pay the outstanding balance.

AEP, pole and distribution power line fell and electrocuted my horse, luckily she is still alive. They can't give me a reason as to what happened and why it fell, and now they won't help me pay her vet bills and the other amenities I had to acquire for my horse's health. I don't have money for an attorney to help me file a lawsuit, so now I am $132.000 in debt for my horse which will never be able to give riding lessons again and she is now very spooky and lame. They told me it would have been cheaper to just put her down which really upsets me. They are a billion dollar company, their power line fell and hit my horse and why they don't think they should pay for the damages is stupid. Please help me with anything and all comments and advice is greatly appreciated.

I'm single mother of 4 and I receive SSI and that's my only income. I get trying to pay all utilities and rent is no joke. I made a payment arranged with AEP and paid it late and they want me to pay the full amount of 463.74 by September 9, 2014 - and I don't have that kind of money right now. They wouldn't even work with me. All they would do is give me a list of organizations that would help me.

I hate AEP more than any thing on this planet. Aep employees, staff, president are all liars and are stealing people's money. I had two meter readers come out from the rocky mount va location to turn off my power for non-payment and they couldn't get the meter box open so they beat it off the pole with a hammer and blamed it on me. So I called the police and they wouldn't do anything Cuz it was civil matter. So I filed a lawsuit. In the meantime Aep refused to turn my power back on even after I paid my bill. So I was the one that had to fix it myself causing me probably to get electrocuted. Aep employees are liars. Aep is over-charging everyone that is their customer. I live in a mobile home and in the wintertime they charge me over $500.00 for electric. They should be shot, sued, made to pay people back the trillions of dollars they have stolen from poor people. I hate AEP with a passion and as soon as I get my law degree I'm going to file every lawsuit I can against them in federal court. **.

Aep decided to charge its late paying customers a deposit fee that equals the amount of their two previous bills. They say it is to keep from raising rates so let's watch and see if they request a rate increase in the near future! AEP you are a greedy corporation!