American Electric Power Reviews

AEP came and disconnected our power because of account errors they made. They did not contact us at all to be transparent and maybe ask us any questions we come home to power off. We are not behind payments either. This lack of communication is unacceptable for a company reporting record profits and supposed customer quality care. It's very hot lately and to arrive home at the hottest part of the day to find this is absurd. We are highly angry with this especially as prices are just rising and we get nothing to offer but poor service.

I came from a company that was only an hour and a half away and my bill is outrageous every month ever switching to Swepco, and their reasonings make no sense. No matter how many of their "Tips and Tricks" I do to lower my bill, it is significantly higher and hitting numbers higher numbers than any house I have ever lived in. No matter how low my usage is, my bill is way higher the next month. They will do anything they can to get as much money out of you as possible. Their system showed me that I would be receiving a credit at the end of last month, and then they removed it and said it would be spread out next year but nowhere when the credit was displayed did it say that.

I absolutely hate AEP. I think they are a greedy, disgusting, gouging company that kisses the a** of PUCO and gets those morons to consistently approve the company's absurd, "justifications" to raise rates. How is my distribution & transmission charge more than my actual usage!? And how does it go up every year, while infrastructure remains the same.

Rates have increased astronomically over the past couple years, but the main issue is they won't waive a late fee and gave me a bs issue that I should have called within 48hours of my due date, yet they never sent me a bill showing me my due date.

We had AEP for 2 1/2 years as our energy supplier. 6 months before my contract was up, I was contacted about extended or renewing our contract. I responded back to let them know my business was moving and asking how I could transfer my contract to the new address' account. I received no response. We moved 2 months later. All of a sudden, AEP reached out to me saying they had been alerted to an early termination of an account. We went back and forth over email about the Early Termination Fee which was eventually waived. I ended up not renewing our contract with AEP because the cost for energy DOUBLED and was more than the regular COMED costs. Now....7 months later....after I've closed the COMED account....they have sent COMED charges and my account has been forced back open so they can charge me $12 that they mistakenly didn't bill me for 7 months ago.

The worst customer service. They don't help you at all, they want to charge you for everything. Magic valley is better but in my area we don't have that provider. I hope one day another company comes so we can change.

Moving in to new apt.. Have called AEP 4 times today starting at 8am. Been on hold each call up to 15 minutes & I hung up. Enbridge Gas Ohio (Dominion) answered immediately. Had previous service (2020), NO DEPOSIT, & had no balance due. 😃 I'm praying AEP will be as helpful. Don't laugh too hard. No other choice in Canton OH. Think they aren't RICH but will take our last dollar. Who do we REALLY talk to that can change this? Senators? I'm going to dig into this. We all should.

They are the worst. They do not provide customer service because they lack it and their nasty collection rep in Gahanna Ohio is a old disgruntled lady who likes to act ignorant 5 days a week. She was no help at all. Just condescending.

This company is HORRIBLE. They charge WAY too much money for crappy service. The smallest little wind gust and hundreds or thousands of people are out of power for hours but another company around the same area that unfortunately doesn’t service our area NEVER loses power. They are called Energy Cooperative. If you can get the chance another company to service you look at them before AEP.

Swepco will disconnect you for not paying a DEPOSIT. I have had 4 accounts with them in 4yrs. One is a current business. I had not realized auto pay is not AUTO PAY per customer. It has to be set up by property. I had cards lifted and identity stolen in Sept/Oct. By the time we got new accounts into place I was behind on one account (<$200). They demanded a deposit of $197. They took all payments I made (and was and am current on put it towards the deposit to show I was behind on my electric- slimy). They asked me yesterday if I could make the payment yesterday- I noted "yes" but would not morally.

These people are some of the worst scammers on the planet. They are more corrupt and kleptocratic than United Healthcare. They will rob you blind, provide shoddy services, and then demand you pay them exorbitant bills for arbitrary reasons.

This company is corrupt and needs looked into! They are charging me three times my bill from last year, same time. I asked for a reread of the meter because they claimed usage was crazy and inaccurate. These terrible people only sent me a letter back saying their "meter" was fine and accurate. I live alone and actually decreased usage. Even customer service knew something was and is wrong with my billing! They don't care! I have a bill for $1158 dollars last month and they of course blame the customer on increased supposed usage. I've asked for an investigation and willing to litigate but beware of these crooks! I'm not the only one with these value complaints!

I've hit my breaking point with this company. My bill has risen $141 dollars this year. This is not just due to the recent weather. It has been trending this way since the summer of 2024. I am very strict about ensuring lights and devices across the house are off when not being used. We are not frivolously wasting energy in our house.

This company is a joke!!! I called to let them know I was moving and instead of telling me they didn’t service my new residential address. The service girl put a business account in my name. I have called asking them to correct this mistake for 3 months. I also requested a copy of the recordings of my conversation with the service girl who made this mistake. I still 3 months later have no recordings. They are still sending me bills for a business. If you have any options to choose your electric company don’t choose AEP. They are horrible!!!

I have had AEP for years. I am disabled. I reported an outage, so they sent one of their guys out to check. Well the driver drove through my yard and made a huge and deep tire marks and destroyed a part of my lawn. Well the adjuster low balls offer to fix. He offered only 150.00$ to fix. This is a SHAME and very irresponsible. Adjuster is TJ **. Beware.

Aep are bullies and don't care about their customers. I was told I wouldn't have a deposit on my account and a month later they applied a deposit and split it over my bill without my permission. When I called about it they was rude and basically said, "Pay it or we will turn your electric off." It's freezing outside... And they use that to steal money from customers. I called our city complaint line to file a complaint. Worse business ever. I would not use them if I wasn't forced to.

I think those smart meters are junk and to make money for AEP. My bill has doubled since they installed it. Something has to be done to lower cost. It's getting out of hand. I live on a fixed income. It's a struggle every winter. It shouldn't be like that. I'm total electric. I might think about going to gas or other forms of heat. Every year it just gets worse. Tired of it

AEP should be held legally liable to have our electricity back on within a certain amount of hours. It is absolutely unacceptable it takes them days to restore our services! If they have all these thousands of employees out working hard why do I still have no power in WINTER. THIS IS RIDICULOUS!! Back in the summer the wind blows it takes AEP 3 days to get power restored now here it is January the wind blows and yet again it's taking them days to get power restored!! AEP LINEMAN Y'all SUCK. YOU ARE THE WORST OF THE WORST!!! DO YOUR JOB!! I have seen 1 AEP truck.

I have never experienced a company who cares less about customer service than AEP! They have no competition so if you want power you have to go through them. But they don’t even act like they are trying to give a good customer experience. They simply don’t care. They have all been, in my experience, very rude and not helpful at all. If I had any choice I would not use AEP for anything!

They don’t communicate with one another or make notes, one rep will tell you to pay the bill things will be good, afterwards another rep will tell you no even though you did pay the bill you have to jump through more hoops and pay more money, all the while being rude and hateful. By far the worst electric company I have dealt with my entire life. Complete garbage, money money money the only thing this company cares about. You have to be heartless to want to work here.

We have non-weather-related power outages regularly with this company, even as our rates have risen dramatically in recent years. The very/only thing we pay them for (against our will, given that they are essentially a monopoly) is the thing they are bad at.

Hey, you forgot some tree while your boys were out here "trimming" around the power lines. Maybe come back out and finish the job? Then I look down the street and see that literally no other trees were disturbed, as if someone has it out for me. If I could leave less of a rating I would.

AEP is seriously a joke! If we had another power option here I definitely would not use them! Every person you talk to tells you something different, none of them know what they are talking about. They are all unprofessional & extremely rude!!

The wife works from home and needs electricity to work. So they come and shut down our power for an hour and a half without warning to work on a power line. This would be fine if they would give us a heads up so we can prepare! What a joke.

I was looking at my checking account recently and realized that I had not paid my electric bill. I didn’t get the bill and assumed it got lost in the mail so I just sent in a payment that I knew would far exceed whatever was due. A few days later I received a disconnect letter which was mailed the same day that the payment hit so I wasn’t worried about that. I went on to look at the bill and they were charging me an extra $270 to go toward a deposit with the total deposit amount required was a think $719.

Not in code!! Only 2 hot and a ground with no neutral. The breakers don’t even have weatherproof covers. Four apartments four air conditioners, 240 voltage. As well as four electrical heaters and four refrigerators and 2 driers and 2 washers machines. 4 m feeding off two wires with no smart device inside. One of the meters has been jumped off. Big no no. 2 meters only hold one phase which two air conditioners means two phases causing someone to make very low grades on their codebook or if they even have one at all. This is what you do to a chicken house. These are not chicken houses.. it’s disabled in Veterans stay here and they should be treated fairly like you.

Horrid business practice. Predatory, do not use. Their rate is a lie because their fees are outrageous. Got a 200$/300$/700$ bill after 3 months of 1200KWH usage. I still don’t understand how this is possible when all the reading were “actual”.

We are in a heat dome during a heat wave in Ohio. AEP had a tech out within 15 minutes of an issue being reported in the middle of the night. Now our a/c unit is working again. I'm grateful for the quick response of the company and friendliness of the electrician. Electric power is not cheap anywhere and at least you get what you pay for.

AEP told me pay deposit. Took my money, refused to turn it on then lied said they did not receive it and then ignore your calls and worst of all want me to pay the previous tenant electric bill. They are worst and employee Sabrina is the one behind it all.

Disconnected my power before due date and charged me a reconnect fee. I did not receive any warning ahead of time and via phone call, letter or e-mail. I have had nothing but issues with them. I have had several power outages and the neutral line to my house broke and damaged several electronics in my house and almost caused a fire.