American Electric Power Reviews

AEP is seriously a joke! If we had another power option here I definitely would not use them! Every person you talk to tells you something different, none of them know what they are talking about. They are all unprofessional & extremely rude!!

The wife works from home and needs electricity to work. So they come and shut down our power for an hour and a half without warning to work on a power line. This would be fine if they would give us a heads up so we can prepare! What a joke.

I was looking at my checking account recently and realized that I had not paid my electric bill. I didn’t get the bill and assumed it got lost in the mail so I just sent in a payment that I knew would far exceed whatever was due. A few days later I received a disconnect letter which was mailed the same day that the payment hit so I wasn’t worried about that. I went on to look at the bill and they were charging me an extra $270 to go toward a deposit with the total deposit amount required was a think $719.

Not in code!! Only 2 hot and a ground with no neutral. The breakers don’t even have weatherproof covers. Four apartments four air conditioners, 240 voltage. As well as four electrical heaters and four refrigerators and 2 driers and 2 washers machines. 4 m feeding off two wires with no smart device inside. One of the meters has been jumped off. Big no no. 2 meters only hold one phase which two air conditioners means two phases causing someone to make very low grades on their codebook or if they even have one at all. This is what you do to a chicken house. These are not chicken houses.. it’s disabled in Veterans stay here and they should be treated fairly like you.

Horrid business practice. Predatory, do not use. Their rate is a lie because their fees are outrageous. Got a 200$/300$/700$ bill after 3 months of 1200KWH usage. I still don’t understand how this is possible when all the reading were “actual”.

We are in a heat dome during a heat wave in Ohio. AEP had a tech out within 15 minutes of an issue being reported in the middle of the night. Now our a/c unit is working again. I'm grateful for the quick response of the company and friendliness of the electrician. Electric power is not cheap anywhere and at least you get what you pay for.

AEP told me pay deposit. Took my money, refused to turn it on then lied said they did not receive it and then ignore your calls and worst of all want me to pay the previous tenant electric bill. They are worst and employee Sabrina is the one behind it all.

Disconnected my power before due date and charged me a reconnect fee. I did not receive any warning ahead of time and via phone call, letter or e-mail. I have had nothing but issues with them. I have had several power outages and the neutral line to my house broke and damaged several electronics in my house and almost caused a fire.

Every time it rains in East Texas the power goes out. Sometimes, even on a sunny day! You have NO choice in power companies like other parts of the state. And, you have NO choice in paying higher rates for a meter you don't need or want. Last summer we had no power for 6 days straight and yet the bill was only slightly less. Absolutely Hate these people but can't afford to move.

A lot of people are struggling yet AEP continues to price gouge. Their Neighbors Program which is supposed to help people in need is a joke. A lot of fixed income, disabled, people simply cannot keep lights on.

This electric company is the absolute worst! They know they can overcharge people because they have no one else to choose from. Our electric bill is over $500 a month. I called to ask what was going on and found out we are being charged for our actual electric through a different company. Then aep charges over $250 for their fees as well. This is ridiculous and completely unethical. This company absolutely sucks... Don’t move anywhere they have their service unless you want to take it up the backside.

Called regarding my power being out. Jay at extension ** was very rude and offered no support. His response was, "My system doesn’t show anything so you're out of luck." This is unacceptable behavior from a service you’re forced to use. AEP claims to be about the customers but is more focused about AEP.

Talk about a worthless company. People across the street in my neighborhood have power since yesterday 4-29-23 and on 23rd street, but we don't. A blind brain dead monkey can predict better than they can. I've been given more than 4 repair times only to watch them come and go. NRJ.

I own a 900 sq ft home and used to pay similar amounts as my neighbors, $120/mo. For years we've been charged $400+/mo and AEP refuses to do anything. 4 pro electricians agree that something is very wrong, but cannot find the problem. It is their view that something must be wrong on AEP's end but when I call they do not seem to care at all and have, for years, refused to send someone to check our meter. After receiving a $560 bill, I finally called and called and called until I spoke to someone who finally agreed to schedule a meter test, but I do not have any confidence that they will be honest about that test. They are overcharging us and I have decided to contact the following:

AEP is run by a bunch of soulless, money grubbing thieves who get rich by cold heartedly stealing money from consumers. They are relentless and do not care about you or any medical or financial situation you may be in. On Friday, when a storm hit, a tree fell and completely destroyed my front porch, knocking out our transformer and power to the entire block. All surrounding houses had their power turned back on, however, ours was not. They said that we had to make repairs on our end to our electrical system on our house before they could hook our power back up. After doing so, we called to notify them that all necessary repairs had been made. We were then told that our power would not be restored until we paid a service fee of $160!! Do you believe that?

Your service is trash. Always going out, you need to upgrade your info structure on your own money! What trash! You need to be cutting prices not charging more money, time for us all not to pay anything else to your degraded infrastructure!

My bill has become ridiculous high & unaffordable. I stay alone & I work 3rd shift. I have baseboard heaters so I don’t have all heaters on or over 65-70. my bill is $1069. paid $500 & now have D/C for $500. My bill seems to be continually increase I matter what season we’re in. something isn’t right & no one seems to be able to help us consumers. this is stressful & disheartening smh this company is horrible and stealing from us while they disguise it as delivering electricity... How are the sub charges more than the actual service. Not that I expect the government or higher powers to intervene. We know they’re making money as well but what can we do as consumers?!! This has to stop!

This company is very suspicious and I think they are ripping people off. The past two months my electric bill has been over $300! It has never ever been that high. Before $100 was high. Part of that time we were even out of town and had the heat turned way down. Something is not right here and this needs to be investigated.

I am deeply concerned about what is going on with our power bill at our cabin in Virginia. Let me tell you about our little place...It is a 400 sf tiny home that is well insulated and has a 2 ton mini split High Efficiency Mitsubishi heat pump system with mostly dc voltage in the condenser. We winterize this cabin, so the well pump is off, hot water tank off, washer and dryer off, oven off and everything else is unplugged. The only things running is my mini fridge and a florescent light in kitchen with heat temperature for heat pump set to 65. My bill was close to 145.00 this month! Also our primary home in Mississippi is a 2500 sf 2 story home and I am running everything and my bill last month was 147.00 and we are with Southern Pine Electric. How in the world is a AEP electric bill way higher with nothing hardly running? This is disturbing and I see a lot of people are suffering due to the rate increase. People need some answers pls because so many complaints across the internet with no real explanation.

We have been a customer of electric services by location for the last 15 years. In the last two years our electric bill has taken a 100% hike. This is insane. The previous monthly power bill was around $200, which I thought was insane. We are now at $400-$450 per month. Absolutely ludicrous. Groceries are now a second mortgage for a growing family. Something’s got to give. All I can say is what goes around comes around eventually.

I’ve been with this power company for over 20 years and when I get behind because of getting Covid they make me pay a deposit of over 300 bucks. How can they do this when I’m already struggling to pay them.

The lights are on but you pay out the "BEEP" for it. They rip off the consumer and blame someone else for it. I bet the CEO lives great with what they charge the consumer. They always raise rates during peak season, it should be illegal but they always get away with it. Sad when you have to pay the rates and can't do anything about it!!!

They are overpriced and customer service needs a lot of help to understand people’s needs. You ask for help and they will define you in an instant. They do not care if you have kids and are struggling to pay your bill. That will shut off your power and let you freeze.

I purchased an old building, that previously 20 years prior was a small country store (very small). I wanted to put a bathroom and other items in it, and rent it out as a house. AEP refused to let me have residential rates. They also refused to turn the electric on, because they claimed it fell under commercial codes. I asked them how/what I could do, so it would not fall under commercial codes. Every time I did what they said, jumped through their hoop, they would still deny it. I contacted the state of Ohio electrical inspectors head supervisor. He stated my property would be classified as residential. AEP then said they would turn my electric on. Then about 20 min later, AEP said they would not turn it on, they would not even honor the main building electrical inspector in Ohio.

There are so many reasons to give zero stars if I could but one incident in particular made me finally write this review. We had to have the electric company come by and disconnect our meter so that we could have some electrical work done. We set it up for them to show up at 8:30 am (which they did) to turn it off and call them back when we were ready for it to be turned back on. The issue was taking longer than expected, and we called and asked if we would be able to have someone come out after hours to turn it back on seeing as how I have a medical condition at the time and couldn’t breathe, and they said, "O course," gave us a certain number to give them and we continued on. After inspection and everything was done, we called and were told they were on their way. An hour later we called back because no one showed, and they said that they had to speak with the electrician.

Let's start off by saying if I could give 0 stars I would. After paying $1000 to get caught up after the pandemic and paying my bill on time the past 2 months and this month bill on time get a disconnect notice 2 weeks later in the same month for $250 is ridiculous. How do they get away with doing this? When you speak to someone, they have no clue how to help or don't want to help. When you ask to speak to the manager, they beat around the bush or say they aren't available. Something needs to be done, they can't keep screwing their customers over like this.

The electric bill charges me for electricity and tax and all that, and then just lumps on an additional $30 in some other charges. This has been happening every month and I think they’re ripping people off. I hope they get sued. Someone needs to do something.

This is absolutely the worst power provider I've ever experienced. If you are running from AEP electric and lose power, plan to be without for days. NEVER has it been restored same day!! NEVER! I lose thousands of dollars a year due to power outages, and AEP has no care in the world. Most of the time it's on the hottest day of the summer. They don't get in a hurry to restore and can be found most times sitting at Hardee's.

On one of the 5 recent power outages, there was a storm. No explanation given for any of the other outages. One of them leaving us without power for almost 18 hours. No compensation for the work hours lost, the food lost, no power, no explanation and no reimbursement. They are in no hurry to get it back on and obviously aren't fixing it correctly. Today, power out for 5 hours, blue skies, no wind, no explanation, and lost another day of work. Not acceptable. Very Poor service.

Power goes out for no reason, sun was shining. Say it will be out 3 days, with no explanation. The problem is they are cheap and do not clear overgrown lines until they are already down. All my food is going bad, and the lady said she doesn't care.

I tried to pay a past due balance with AEP and was denied to do so. I would like to talk to a Representative other than the 1 who was assigned to my occupancy review to get matter resolved and to restore my service. Pls.

My power randomly went out at 6 pm yesterday. No storm or anything. Just shut off. I reported the outage. They sent a text saying it’d be on at 9 pm then at 9 by midnight then by 3 am and so on. It’s noon the following day at 11 they said it’d be on by 4. At this point it could be days. All my food will go bad and I just went shopping. No info on why it’s taking forever. You can’t talk to anyone there and they have a monopoly on power so it’s not like I can take my business elsewhere. Nobody will come out and fix my power but guarantee if I didn’t pay they’d send somebody to shut it off asap. This company is terrible.

I have been a Louisiana customer for all my adult life. Like most working American people my bills have been paid late so by no means I am the ideal customer but nonetheless I am a paying customer of 20+ years. In this area of Louisiana American Electric Power (AEP) is the only choice of electric providers we have. I feel that because of this it has limited the value of customer service we have from AEP. Because we do not have a choice of better services there is no standard to maintain customer satisfaction. Not having competitive services in this area leaves the customers here to deal with whatever AEP does because electricity is a necessity, we need the service and therefore being treated and charged unfairly.

They need to be investigated!! I paid my bill up the past due and the rest of balance due and it came back showing $0 balance and nothing underneath said nothing about anything being owed or due. Now why all sudden it still has a remaining balance that I owe and they are making the bill higher and higher!! I think of we all got together and sued their ** then they get it right!!! We should start a petition to have them investigated!! This is not right!!! It just doesn't make any sense!!!

Arielle took our call and she was great. She was able to explain to us why we were re-billed for July. She did an amazing job. Thank you for a job well done and for taking the time to explain it to us several times until we understood. She was very helpful.

So now AEP in backing up to July and adding a refill on everyone bill...Highway Robbery is what this is, they didn't think people would look on their bills...DIRTY!! DIRTY!! DIRTY!!! This is wrong!!!!

Hoping someone can help me out - I don't have a complaint yet about them, they seem to be doing ok, but now I am bothered. I always pay in advance out of fear I may run short of money in the winter. Last month was an "actual reading" (I double checked the bill) and suddenly this month an 86.73 credit was given to me on this bill, above and beyond my existing credit - with zero explanation as to why they felt the need to give me back 86.00. I have lived in this house for 13 years, so it's not a deposit refund or anything. I live in Southwestern Virginia - I am widowed and cannot afford for someone to have 86.00 of my money, that's grocery money. Does anyone know what this might be for? I find it disturbing if I have been trucking along believing the meter was an "actual reading", because if it was, why do I suddenly have this credit?

They are not God but they sure think they are. They cannot wait even two days for a payment. They would rather hurt someone than to help. Computers run this world and AEP Ohio has no soul. Unbelievably selfish.

I called in to extend my cutoff by a day but that was too much to ask I guess but the women went so silent. I wasn't sure if she was still there. She would begin to say something and crickets. This has been a difficult year.

I've been a customer of AEP/I&M for 32 years and it is shocking to me how they just get more & more greedy. I understood when I was younger and didnt have very good credit that a deposit was required, although it seemed odd even then that they charge such high deposits to the folks that are poverty level and struggling already. However, coming off of 2020, my husband was out of work for 14 months, and not once were we disconnected, but a couple Bills were late because with all the fees they charge (Cook Nuclear, Solar rider, energy efficient program cost, Phase in adjustment, energy efficient cost rider, etc., etc., depending on the month it's an additional $15-$70 that is not electric use) & my husband not working we struggled.