Westin Vacation Club Reviews

I just attended a Westin vacation club promotional program. Paid a couple hundred dollars and 1000 of my Marriott vacation club points (yes, I’m a Marriott timeshare owner). This was one of the most frustrating and inept promotions programs I have ever experienced. It started with no one knowing anything about the program (like they had to put it together on the fly). After I was finally able to confirm the package, I couldn’t get anyone to set the date and time of the timeshare meeting. I left at least 4 messages asking to set it up and never received even one return phone call. I called 4 times to set the appointment several weeks before my trip. It wasn’t until I got to the property that I was finally able to pin down an appointment. Then they scheduled the appointment just before my leaving (there were penalties for not attending the presentation so I wanted to get it done and not think about it during the middle of my vacation).

If I could give Westin Vacation Club 0 stars, I would. This has been one of the worst financial decisions I’ve ever made—and I regret it deeply. What they sell you in the presentation is nowhere near the reality. You’re promised flexibility, luxury, and “investment value,” but what you actually get is a restrictive, overpriced timeshare that is incredibly difficult to use and nearly impossible to get out of. Booking availability is a constant headache unless you plan far in advance (and even then, good luck getting what you were shown during the pitch).

Don't go anywhere near the Westin Vacation Club scam. Dumbest waste of money in my lifetime. Once Marriott bought SPG everything got worse. Number of points needed for a single night double or tripled. HOA cost skyrocketed. It was under $1,000 a year back when we bought in 2006, HOA fees for us now total $7,500 a year. Booking the same room at the same hotel through Bookings.com or one of the other platforms will get you the same room for much less $$. So even with the perks of a Platinum Elite status, you are paying for it through the higher room rate when booking through Bonvoy direct. There is no after market in which to sell your fractional ownership. When I inquired about existing our "fractional ownership" they simply sent us to a website to fill out paperwork and then charge you $500 to process it. So our investment was a total loss.

I kick myself for paying in full my timeshare of only one week / year. Firstly, the language barriers and the ridiculous scripts the customer service agents use without understanding what they are saying as well as what I am asking is comical if it weren't so absolutely frustrating. If I could sell it, I would do so in an instant. I am currently at titanium bonvoy member for life and wish this were of the same caliber. Don't waste your money as it is not worth it whatsoever.

Our stay started at the Westin Desert Willow on memorial weekend 2025. The shuttle service were very few and would not provide service. One incident was when I flagged one down, the staff member said he was going to building 17 and we needed to go to 8 which he would be passing. He didn't bother taking us and we saw him driving back laughing at us as we continued to walk towards our building from the main pool. Another incident was a mix up with the time share presentation and Denise from concierge rudely told me to calm down when I wasn't even excited. Another situation was at the time share presentation. The start time was supposed to be 1230 and we waited until almost 1 cutting into the 90 to 120 minute presentation. When the sales person arrived, Laura, she approached us introducing herself and asked about us.

I was a member of the Sheraton, Weston flex and Marriott vacation club for over 15 years. At the height of my ownership with Western Flex I owned four weeks. In 2023, I worked with the exit department and deeded back two of those four weeks. In November 2024, I was facing higher and higher maintenance cost which living on a fixed income was extremely expensive and I worked with the exit department to deed back the remaining two weeks that I owned.

This organization is an absolute joke, so I guess that makes me an even bigger one. Vistana was reasonable at one point in time. We bought also at Westin with the hope of going back to the associated ski resort but have been unable to do so. Someone is getting the rooms, and I suspect there may be some insider things going on. It got worse with the Marriott merger. Perhaps they are way oversold, but clearly the promises made are rarely kept. Being told you can always go somewhere else, or you bought the wrong product is not the answer. Please do not spend a nickel with the Marriott/Sheraton/Westin mafia. DO go to the presentations and take the gifts, then walk away. DO NOT fall for the little bones that they throw you.

We attended a timeshare presentation. We were upfront and told them we were gathering info for our retirement. They were nice and explained everything clearly. At the end we told them we would not be purchasing that day but seriously considering it when we returned for our next visit. The last person we met with presented a discount package that we could purchase for a return visit BUT it was $500 more than the exact same info showed to us at the info desk that sent us for the presentation. We were going to purchase the original package shown to us and possibly purchase the timeshare then BUT after that, no way. If we already caught them not being honest why would we pay thousands of dollars to them or trust them with our business. Very disappointed.

Situation resolved. After alerting my credit card company to the erroneous charge, they contacted Vistana and had the charge removed. Calling Vistana yielded frustrating results; calling the credit card company resolved the issue.

I have been trying to communicate with Vistana on my own, and unfortunately they will not take any blame for the situation. They keep recommending that I should be the one to resolve the problem, despite it being their company. They said that I should sell it if I do not want the ownership. Then, they told me that there was a rescission period if I wanted out… Who is going to have the opportunity to uncover all of the lies they were told in just a few days? And still on vacation at that! Plus, these meeting are just relentless. At one, I had to find a side exit in order to get out of there. It was crazy how they took this, as they tried to follow me out to the highway! They will stop at nothing to make sure you sign into this but once you are in, there is no help and no getting out. This should not be ok in any way, and I do not know how they continue to get away with this.