Westgate Resorts Reviews

We said no, then he tried offer number 3. Again no, and finally offer 4, and again no. "Okay, I'll just go get the "lady" from corporate to give you your tickets and deposit back." Finally I thought we can get out of here, wrong. A lady arrives with pumped up injected lips and asked if we were treated with respect, so far we had been. And then she starts with offer number 5. Now I had made it very clear there was no way they would get my signature or card number, so she started on my girlfriend, trying to get her to buy without me, even trying to play us off against each other. By this time I had had enough, and told her that we had had enough and were leaving.

Then she started with the sarcastic remarks and back mouthing. Now remember the, "We'll part as friends," but no chance. I truly believe we only got out of their "kill" room because I was bigger than all of them. She was even having her mouth as we walk out and up the stairs. So be warned Westgate Branson, Missouri are the rudest, most disgusting sales team you will ever have the bad luck to meet, and if you're offered cheap show tickets from vendors around Branson, RUN!!!! It's now worth the savings you're being offered to sit there and be abused by a woman with fat injected into her lips.

My problem began today when I went to reserve a cruise on the quarterly deals and I was told that the membership upgrade only lasted two years. To my amazement that left me thinking they never told me or mentioned to me about the upgrade membership would last for 2 years after they took my 1995.00 on monthly payments for 4 months. If I would have been told that the first time that I had the conversation with the salesman, I would not have purchased the upgrade and would have saved 1995.00 in total.

My other issue with Westgate cruise and travel is when I did my upgrade for the quarterly deals, I was given 50,000 membership upgrade travel credits, and 2,500 activation bonus travel credits and 10,000 adjustments made to my account. So I said to myself that sounds good. Even my wife was very happy. I was told that I could use the travel credits towards reduction of price for a future cruise. That sounded pretty good at that time. Also, I was given complimentary 7-day resort vacation stay which I took and was not charged a dime.

Now for the cruise it was totally different. I booked a cruise for 6 days to the Western Caribbean with my family of 4. What I did notice was that I was charged for the cruise - me and wife and my 2 daughters. Then I noticed that I had a complimentary 4-day cruise vacation. That means to my understanding is that I should not have been charged anything, only port charges and government fees. So I figured it out when I checked the time I had redeemed my complimentary 4-day cruise vacation, that instead that I had paid for something that had to be free to my understanding; that's why it's called complimentary, means something given or supplied without charge, as lodging, transportation, or meals, especially as an inducement to prospective customers.

My issue in total with Westgate Cruise and Travel is when they sell you a product they make it sound that the company really cares about their customers. That's not true when you confront them with the truth. They put you on hold and transfer the call to somebody else. If you sell something that you claim to be and it turns out to be a flat lie then that person that sold that product should be fired at once. The money that me and wife have spent, it was not given to us; we had to work hard for it. Big companies always get away by defrauding the consumer. I will try to resolve my issue with Westgate Cruise and Travel. If they don't resolve the issue with me and money I have spent with them, the only course left would be with a lawsuit with my attorney. I will keep everyone posted on the outcome with Westgate.

So my husband and I paid $34 for a different shuttle to take us to Disney. You have to get a golf cart to pretty much take you everywhere. Well it just so happened to be cold in Florida, probably about 28 degrees that morning, so they came to pick us up to take us to the main building so we could caught our shuttle, and the driver was driving as fast as he could so we was freezing. You would of thought they would have some kind of plastic covering on their carts. This went on the whole time we was there.

When we came back to our room the second day, (we knew that they didn't do housekeeping there) we walk in to find a bag of towels dropped right in front of our door. They couldn't even put them away. Wow, so to make this long story a little shorter, the last day we were there, we was supposed to check out at 10 but our flight didn't leave until 7:30 pm. So my husband asked if we could pay extra so we could just stay there instead of sitting at the airport all day. They said yes and charged us $50.

We called again for a golf cart to take us over to the lake where they had the paddle boats. It had been raining but it was a much warmer day. So they was there in no time to pick us up. They took us over & dropped us off only to find out that we couldn't ride the paddle boats that day. (Nice communication they all have.) So my husband & I decided to walk back to our room. Took us about 20 min. This place is not small, only to find out that they lock us out of our room, and it is raining again by this point. My husband had to call 3 different times & they left us stand outside for 50 minutes.

We went straight to the manager only to be told all her people had been busy taking down Christmas decorations. That shows you how much their guest really mean to them (you know the ones who pays their pay check). They said they would refund our money for that day. That was last Thursday & it is Thursday of a new week & we still haven’t got our money back. My husband had to call again today, so we will see what happens. If I can save one family from having a bad experience this review will be worth it. Thank you for reading.

While casually walking out of a store, a woman approached my family with an offer of discounted Disney tickets. It sounded like an interesting deal considering we were planning to take our daughters to one of the theme parks while on vacation. The woman was very specific as to how one needed to qualify for the offer. I proceeded to fill out the application as a single woman because my partner and I are not married, nor do we live together.

On the day of the tour, he dropped me off along with my daughters. The woman who called my name attempted to engage in very personal small talk. As I felt no need to hide anything, I was very open with my responses. She then walked away and asked for my partner’s name to put in the system... as she said, "It was just in case he has any questions when he picks you up, we can simply show him around." I replied, “Oh, no worries. This is a decision I will make independently, considering the fact that if I am interested, everything will only go in my name.”

The woman stepped away, and when she came back, she asked if I could make my way to the front to provide his name to the day tour staff. Confused as to why I needed to, I simply obliged. Once I made my way up front, I was told he needed to attend the tour with me. When questioned as to why, their response was “you two live together”. I insisted we didn't and that they continued to doubt my statements, even when I pulled out my recent refinancing paperwork of which 2012 taxes info was included. Although a couple, his residence and financial info is not mixed with mine, which is indicative as to why his name is not mentioned on my paperwork.

When he picked me up from the tour as they refused to allow me to go on... he proceeded to show them his license and his employee information... He is a cop back at home and they continued to insist that we live together because we are vacationing together. Their behavior was distasteful, appalling and unprofessional to say the least. I wasted more than two hours of my time trying to remedy the situation and unfortunately nothing resulted from it other than wasted time as they were all in cahoots with one another. I would not recommend anyone to tour West Gate resort property with staff who are unprofessional and disrespectful and think they know your living situation better than you know it yourself.

Being an owner at Westgate, I should not have to pay to park or to use Westgate's beach chairs. This is ridiculous. Being an owner with Westgate for five years, we have always stayed at the Orlando resort and loved it. I cannot believe how awful this South Beach Resort is. Westgate should not have their name on the building. What a disgrace. We will never be back to the South Beach Resort again. We were supposed to stay for a week and we are leaving early because this place is so horrible.

Finally, I said to them I don’t believe they are going to be signed and I just need to stop the money coming out and revert back to the original contract. Well, I get this guy telling me, “I can’t do that. You signed the docs and You now have the deed to your new unit and your old one is now in default.” Well, that didn’t sit well with me since I knew I would have to have my ex's name on the deed removed. Then approximately a week later, they sent a nice letter attesting to the same facts. So, I called an attorney and they said they can’t do that to me and to bring in the letter and they will see what they can do. He called Westgate and they had to reverse everything or he was ready to sue them for breach of contract. Things were ok after that.

My stay in the town center in Orlando was very nice as was Mesa, AZ, even though it’s not a Westgate original built property. I then went to Branson and got superb accommodations and worked with a new concierge who was working with the son of David Siegel to turn the properties around and get the complaints to a minimum. I ended up buying a week there. So now I have a week every year and even upgraded my Westgate Cruise and Travel membership. But here is another problem I am having: when the original problem with the attorney happened, Westgate gave me 2 weeks extra to use for the problem. I booked my last week at Myrtle Beach and was assured I would get into the new building by two different people, one at Branson as I was going to be in off season and another was the operator who booked my trip. I was assured they rebuilt this place and tore down the old one and now have a brand new resort. Sure, and Ronald McDonald sells burgers on the moon. Well, I was put in a building that they renovated 3 years ago where they put two hotel rooms together and added some amenities and called it new.

It is a **. Sorry to say that. The shower leaks, the toilet runs all night long, and the dishwasher leaks. I called maintenance and even talked to owner services - no fix and no new room. I repeat: if you are an owner, get everything in writing. When you make a reservation, have them send it to you in what actual building you will be in. I can’t believe this is really happening. I can go on about once you’re an owner, you’re treated like **. But if you rent as a non-owner, you get whatever you want for a lot less. Anytime I reserve a week from now on, they can kiss my ass about anything else. If I could sue them, I would. I wish now I had never bought. But if you’re reading this and want to become an owner, run fast and do not buy: they will lie worse than anyone. All they want is a sale - they don’t care beyond that.

While eating our breakfast, a small glass of water was spilled. She made no attempt to help clean it up or find someone else to do it, but insisted we do it ourselves. The whole time she sat there impatiently tapping her fingers. We should have left then, but we stayed hoping it would get better. Midway through, she took us on a "tour" of the property in a golf cart. We were not impressed with the rooms because we have stayed in nicer ones for much less. The workmanship was poor on the display units and generally the display units are better than the actual unit you rent.

After telling the sales rep we would not purchase a unit, she became very angry. She wrecked the golf cart breaking pieces off of it and nearly dumped us out. We were taken to the farthest building on the property and were harassed repeatedly by 3 different sales people/managers. In between each harassments, we were left sitting for long periods of time. Finally, we were told where to purchase our tickets and directed to the front of the building to wait (again) for transport to take us back to our car. Again, we were left waiting. By the time it was all done and said, the "meeting" took four hours of our time. It totally wasted our day keeping us from doing other things on our short vacation. Needless to say, I would never buy from them. They are very dishonest people and rude.

When I noticed that it was missing, I immediately called security to escort me back to the first room to retrieve my things. Of course, the cleaning people had already cleaned the room and all of my jewelry. I went to the security office to file a complaint and to wait for the cleaning lady to show up with my things. I waited for an hour in the baking sun and was finally told that she left early. That was no coincidence considering the fact that she left with over $1,000 worth of my jewelry. While I was there waiting, I noticed that the cleaning people who came to turn in their room key cards and to pick up their identification cards did not have proper state ID cards. I saw one man use a BJ's Wholesale Club card as a work ID. I also saw copies of photos on sheets of paper as identification forms.

I asked the security lady who was on duty if they hired one company. She told me that they hired multiple, independent cleaning people. With that being said, I knew that my things were gone for good. After being given the runaround for almost a week, I was called by the risk management and was told that there was nothing more that they could do on their end. I was told to contact the police sheriff who took the report and let them interview the cleaning people. I am still waiting at this point. Please, I would not advise anyone to stay at Westgate Resorts in Kissimmee, Florida. It is a roach-infested dump with a bunch of lowlife, low level, day laborers. I am not going to let up on this. I emailed David Siegel and a few other people. I will keep you all posted. I am so dissatisfied and upset at this point.

Needless to say, she never did. So hours later, I called her back and left her a message telling her how I felt about the Westgate business etiquette, very deceiving and very unprofessional. We called again Tuesday morning at 9 am and nothing, no GM or rep would answer. I left a message stating I would appreciate a call before 10:00 am or I would be canceling our package altogether. Well, lo and behold, the GM called at 9:50 am and she claims she just got in from vacation Monday night. However, the rep told us she would call us first thing Monday morning and also he said she would call back in 5 min. on that Monday morning call. I don't recommend this place to anyone. They are crooks. We need to send these shady people over to **. They are fully loaded with **.

Eventually, I got an email on Friday at 10:10 telling me the week of Thanksgiving was available and I needed to pay another exchange fee. It also states that I would need to call the 1-800-925-9999 to book as the email was not an actual confirmation. I called at 10:40 and was on the phone for over 30 minutes. I explained everything to the representative and asked them to please consider the error with the original booking and not charge me another exchange fee. I told them how I sent the email within 24 hours realizing the honest error made. I was asked to hold while they checked on that. To my horror, the rep came back on the phone and said they will waive the fee; however, the week of Thanksgiving is not available anymore.

When I questioned him that I just received an email less than an hour ago telling me it was, he stated that I was booked in the wrong building, and the building for owners is all booked. I said I did not care which building they gave me, he told me I would have to pay $500 a night. What a shock. I was like, "You're kidding, right? That's like Ritz Carlton Penthouse prices, with no mercy." He said, "That's all we can do." Friday night, when I got home from work, my husband called to speak with a manager. We were told no one was there that could take care of it and that he would call us Monday, June 4th. I know it's not going to go well after everything I have read. How do we file a class action lawsuit for such deceit? I would like to see it happen. Someone on here must know attorneys that can advice and how we can all come together and stop this robbery of innocent people.

How can you sell something you don't have? Why it is deluxe if this deluxe exists only in Gatlinburg? I guess it’s to make more money, right? So right now the annual fee went very high. We can't afford. I stopped paying and want my 5 years of payment back. We owe $4,000 and right now we can buy one for $ 3,000. Isn't that funny? Right now I am dealing with a Westgate representative and she said that if I want to cancel and loose all my money, I have to pay $1200 for the paperwork. Great! If you know any lawsuit or any good lawyer in the area, please let me know ASAP. Thanks.

Well, this is when found out I have an odd-year timeshare! What in the world is that? This was never mentioned to us, but I'm sure it is somewhere in small print. So I have no timeshare on even years, yet I pay $250.00 a month plus $700.00 yearly for fees. I am stuck with payments I can't afford and the time share I can only use every other year! Westgate Resorts are crooks!

I went to trade it and was told no and that we could only trade for the Flamingo Bay property in Vegas. I was told at the time of purchase that it was a trade for the Towers. I also received a certificate for a vacation for $499.00 supposedly for the Towers and found out it's for the Flamingo Bay Vegas. And then, I found out the month we want to go in, March, is all blacked out. Why me an owner, if you can't get what you were told? This is the biggest ripoff ever. Never again!

I am writing to you to see if you could possibly help me with this matter before I write the Attorney General Office in regards to my issue. I really don't see why it is so hard to change a person's payment date to make it easier for you and to give excellent customer service at the same time. Instead, your customer service department is refusing to help me with this matter and want me to pay a late fee if I don't send my money on the scheduled date. I am not paying a late fee to anyone, especially when I have been trying to change my payment date before it was due.

They then pressured us for four hours until we were, I admit, tempted but I told them we could not afford one and probably that I thought I would fail a credit check and he told me there was no credit check! That would be illegal and found unenforceable in the UK as it is classed as irresponsible lending here. The court would allow us to escape from this and have our money back. Does the same thing happen in the US and could someone help us. We cannot afford this and want out as it is much more expensive than we were advised. We were also told that the paperwork was in the presentation pack/case they gave us. It was not, so if don't have evidence of what we paid.

We want to stop paying but are afraid of the consequences as we do not understand US law. I wish I have never visited the US (sorry to all the lovely people we met there but this is such a huge shadow for us). I cannot sleep as I worry all of the time that my children have been put in the position to inherit a burden and not the wonderful gift they sold it to us as being. It says I can elect for an attorney not to contact me. Please if anyone can help us get out of this, then please contact me.

When I finally got through to cancel, I was told, sorry, your insurance only covers if you actually show up, get sick or hurt and have to leave early. I argued that I was specifically told I would get a refund in the full amount if our trip was cancelled. I filed the claim, it was rejected. I have spoken to probably a dozen people, including a secretary at the CEO's office, with no results. I have requested a copy or transcript of the "taped" conversation in which I agreed to these terms and have been refused. I have tried twice to contact a person who can supposedly get me a transcript of the conversation but she is not returning my phone calls.

I met with a manager (Elijah?). He assured me I could meet with him the following morn. That morning I went down to meet with Elijah and who is there to meet me but Diana **. This infuriated me that the manager, who assured me that my dealings with Diana were over, made an executive-decision to choose Diana to meet me. I refused to deal with her until Elijah came to see me. Be mindful all this happened in the lobby of your PH Towers.

Thirty minutes later I met with another manager (Marlon) who attempted to sell me a condo. After the ordeal of dealing with Diana ** and Elijah I was in no mood to turn over my money to an organization with employees who have little regard to the customer at hand. It was the worst Vegas vacation I have ever experienced and my party checked out a day early to finish our vacation under other accommodations. I will let everybody I know my experience with PH Towers and warn them not to engage into any business let alone stay with PH Towers. You can definitely call me a "Former PH Towers Vacationer.”

This timeshare is a scam. I purchased a promotional week before I purchased this two bedroom and they was suppose to applied that purchased promotional week amount to my purchased amount for this timeshare and I do not think they did that. This is a rip off. And I do not have money to give away. I am a single mom trying to make ends meet.

Every time we would say no, the price got lower or they would try to get us to take over the payments from someone trading up. Finally, the sales rep left us alone, but before we could get our discounted tickets, another lady had to try and sell us getaway weekends so we could try the resorts and buy then. It wasn't until we raised our voices loud enough for other buyers/reps in the room, that they would finally give us our vouchers. They were very classless and very aggressive with their sales techniques.

I was told that it did not have a fireplace because it was a 1- BR standard. I have talked and talked until I am about ready to have a stroke. These people are trained to tell you that that is what you bought and that is that. I called the salesperson who no longer works for them. She said she sold me a unit with a fireplace. Ther is no description of the 1-BR standard on any material that I was given. No description of anything about the unit and I feel I have been taken advantage of and ripped off. This was to be a good thing for us to use in the fall, off season when you could and would use a fireplace.

I have exhausted my ability to talk to anyone who will help me within the company. I feel that they are just selling and then changing the rules when they sell it without the buyer's knowledge. I am tired and disgusted and need help with this problem. Thank you and if you can help me, I would appreciate it.

Stress to me by making call after call and telling Owner Relations what has happened to me. My having to go down on Thanksgiving for our first ever week with my family, renting other rooms for them and them saying they may give me a fireplace if one is available. The stress and mental anguish from call after call when I was promised a fireplace. Until recently their website had no units withoug fireplaces, they changed it just recently. I am disabled and my cervical spine is painful all the time, the phone calls and the stress of thinking of taking any legal action makes it worse. They are just pacifying me and then lying about all of it, the operators haven't any authority to do anything so you tell the story over and over and are put on hold which causes me physical pain. I am tired of it and need help in dealing with them.

Well, the next day, we were on time for the meeting, Our salesperson was Gerardo from puerto rico,i do not remember his last name, At first, He was nice with us, and the first thing that He told us is that it doesnt matter if we buy or not, (THAT WAS A LIE) because He offered us that time share and bla bla bla,each time we refused to buy, he down and down the price of that time share, finally my husband told the salesperson a definitely No, and that salesperon gerardo from puerto rico called my husband a LIAR because my husband supposed said He was going to buy,

after that, that gerardo from puerto rico was very rude with us. In the time that you are a prospective buyer,you are being treated very well,they invite you hot dogs,chips,sodas, BUT WHEN YOU SAY NO AND DO NOT BUY ANY OF THAT TIME SHARE YOU ARE [MIS]TREATED, AND THAT IS NOT FAIR. They seem like very trained people just to convince you to buy their time share.

JUST WE FELT BAD FOR A WHILE

After TWO hours it got down to $800. How do you go from $30,000 to $800? What a scam! I told the salesperson we just wanted our tickets so we could leave, and they kept bringing managers over to try and pressure us. We threatened to call consumer affairs so they finally gave us the tickets and let us go....VERY rudely. Our advice? Just buy your own tickets and stay away from these rip-off artists. I feel bad for anyone who got scammed by them.

Wasted two hours of our trip but it was worth the lesson learned.

i told them to cancle me. they would not they called my house 100 times trying to get me to come.. an told me they will charge my credit card $100 some thing a night an some other booking fee if i dont go...... they were nasty with me on the phone...

So first time we want to use our new condo we are told no problem come on down March 22 through March 29, 2008. My husband notices a $250 charge on our VISA. We asked why? reason: something about the leap year put us in a highly demanded week? well we said our new membership card states ALL WEEKS and we were told with this new upgraded membership (in which our other condo had been paid off so we went bacically into another mortgage with this new one paying monthly from our Michigan home not to mention the yearly maint fees keep going up every year!) we would have no exchange fees.

So girl Yolanda says to my husband no problem they waive these all the time we just need an email from Neil Bartz - we assume he did the email. We were than told on 4-8-08 That a Manny Rucker who is the head of reservations denied the email and he is the final decision maker. I asked to have Mr. Manny Rucker call us back as to his reasoning and to date have not received a returned call! It is now July 23, 2008!

THis time share is such a con to people- they get your money and than they have no problem going back and what they said and than just keeping charging you more money. I and go online and rent someones time share when I need to go on vacation! now I am spending $200 a month for 3 years for this upgrade and $1,000 or more every year for maint fee and than these exchange fees come out of the wood work.

All we get is a sorry we cant go over this Manny Rukers head who doesnt even have the professionalism of calling us back to inform us why he made this decision while Mr. Siegel owner of westgate and also unreachable gets richer and richer -he even asks for charity donations from us members and than he takes all the credit and he gets the tax credit under his name nice gig he has! Check out their mission statement they are able to exceed all expectations is one of the statements well my expectation is to get our $250 refunded to us and an apology from Westgate Towers Resorts!

Economic damage is we dont feel we should of been charged a $250 exchange fee and if they waive fees all time why cant ours be waived? Why shouldwe be penalized due to a leap year? I feel we were discriminated against. Also we spent alot of time in our room on the phone with reservattions and it caused tension with me and my husband as I wanted to enjoy our vacation and he kept trying to get this $250 while we were there well now we have been home 4 months and we still are trying to get our $250 back!

We thought it sound OK, but to find out when I got back home That the Full $900 had to be paid up front before you could go to the resort. you only have 27 months to go to the resort and the contract to pay for this resort is at 26 months. It is a 24 month payment plan but it does not start payment till 2 months from now. When I call on this, and told them I wanted no part of their Try Me, they told me it was not refundable. NO cancellations allowed. So they can take your money and not give you a thing in return... Unless you prepay the contract.

I am not happy with their No cancellation policy on this, because they do not give you time to read the fine print and do any investigation on the company. It is a SCAM

My closing officer told me NOT no hand my cancellation letter to anybody in the building because she'll be helping me out when she comes in the next day. I thought all the while that she'll help me, but I was wrong. She didn't accepted my cancellation letter insted she send another representative to give us a downgraded offer. We still refused the offer but then again she send another person, their manager, who again insisted me to buy a Corporate Account, in which he said a much, much lower price.

So with all these nice deals he gave me, which is 2bedrooms, float, every other year, lockout, in Westgate Blue tree Resort for $7,700, I decided to take the offer believing them that it was a better deal. We have agreed before that I'm cancelling my other purchase in replacement of the 2nd offer. They told me they'll mail my contract as soon as possible. But things got more complicated. I have been calling my closing officer to ask for the contract but she said they got a better deal (AGAIN) fo the same price. She said 2bedroom, float, lockout, every other year but it will be in the Westgate Town center. I was happy with the ofer so I told them to send me a copy of the contract.

Two weeks after, I haven'y receive any contract. Called her again, but then she said they can't make the contract because the price is too low for the deal. So they want to increase the price for $9,800. I was so disappointed with the situation so I told the that I'm not buying anything from them anymore. And that I hope that the cancellation I made after 3 days of purchase will be granted. But then again, they said I can't cancell it anymore because I passed the 10 day period. I told them that it was because of them why my cancellation got delayed.

I belive that what happened to me was a misleading sale and information. And this a way of delaying tactics. Until now, the sale is still pending. All those good deals they've promised is only to good to be true.

"On April 5th, I stayed a night at Westgate Town Center. I and several guests arrived to the room, which was beautiful, at around 6pm. (1) Almost immediately, we discovered that the toilet in the master bedroom didn't work. We called maintenance and they responded immediately and fixed the problem. That was great. (2) We left for a moment to go to the store, upon our return, we noticed the electricity shut down (which understandably can happen) due to electrical storm. I called the front desk to inform them of the problem and was told it was a resort wide problem. I then asked I was in the middle of asking the young lady a question and was abruptly hung up on. (In a 5 star facility, I'd expect a call back unless she meant to be rude.)

("3) Due to the fact that we had no electricity, we couldn't cook our dinner, so we sat on the patio, as this was the only place in the suite with a glimmer of light. As we are sitting on the patio, water began spraying up onto the floor from a sprinkler system or broken pipe (I don't know which) down below making it impossible to stay out there. We called maintenance; shortly thereafter the water stopped hitting the patio.

(4) "2 hours later, the electricity returned (with no apologies from management for the inconvenience regardless of fault) and we began to cook our dinner. On the stove, one of the burners was broken. We called maintenance again. They never came. (5) At around midnight, we heard a loud scream from one of my guests only to discover a large roach decided to join her in the shower. (We killed it and disposed of it)

(6) I went into my master bedroom for the night, only to discover I didn't know how to activate the tub. (no signage or instructions) (just a piece of advice.. please put a sign)

"(7) One of my guests from the other half of the suite came to my door and indicated that their bathroom didn't work. I advised them we would call maintenance the next morning and they could use my bathroom. (8) After a series of annoyances and inconveniences, the next morning, I called the front desk (as advised by two hotel front desk employees upon check in) and requested late check out. I was placed on hold and transferred. I again asked about late check out. I was then told (hold on) and transferred. once again I asked about late check out.. I was told "one sec" and transferred. I again asked about late check out. I was placed on hold for 5 minutes and transferred again. Eventually I found someone who knew the policy of requesting a late check out. (Your employees need to be re-educated and should ask if it is okay to place you on hold and transfer or place me on hold and find out who knows the answer to my questions before transferring. And introduce the person I am being transferred to)

"(9) After getting the "okay" from a very nice lady at the front desk, we continued making breakfast. As one of my guests reached for the knob to turn on the stove burner, it sparked, made a burn circle around the knob, made a loud pop and shut off the whole stove. (Our breakfast was sitting on the stove half cooked) We called maintenance (who never showed up from last nights call). About half an hour later, the maintenance person showed up carrying the burner we needed to have replaced last night. (So we know they got the first call). When the maintenance man tried to fix the stove it popped again.

"We were not going anywhere near that stove and therefore were not able to utilize the main reason people stay at resort locations--cooking your own food in a fully functional kitchen. The maintenance guy, in-turn, called another maintenance person and the other person showed up 20 minutes later. He then fixed the stove. I asked him if he could fix the other broken toilet, and he indicated he couldn't, but would call someone for us.

"(10) At this point, I felt we needed to speak to management about the continual problems we experienced in ONE night at your resort. I called the front desk and asked for a supervisor. The young man asked about the problems and I told him my story. He then said he would transfer me to a supervisor. He transferred the call to a phone line that rang continually and was never answered by a human or by voicemail. I hung up after 20 rings and called back. I advised the young lady that I am getting very aggravated and don't want to be blankly transferred again. She understood and placed me on hold to find a supervisor.

The call was answered by a supervisor and I again explained the story. She listened and understood and stated the people in charge of customer compensation were tied up with another guest and she would send a manager up to our room, or one would call us about the bad service. 45 minutes later, a manager came to our door and we again explained all the problems we were having (while starving) as he listened. The manager then proceeded to tell us that he is a manager of maintenance and he couldn't help us. (Why did I go thru all of this if he couldn't help us?)

The Maintenance manager stated he would call a customer relations manager who could help us. He placed a call from our living room phone and eventually asked me to take the call in the bedroom. I walked into the bedroom and once again explained the story to the manager on the phone. He then told me that he wasn't a manager; he was the security guard at the front gate. (By this time I'm extremely angry.)

The Security guard said he would call a manager and have them come talk to us. "Clint", very nicely hung up, called a manager and called us back to let us know a customer relations manager would be up shortly. In the living room, the maintenance manager (I was told) stayed on the phone and was laughing during our conversation which is very rude. (11) We waited an hour and no one came. It was now 12:15pm and my guests had to leave hungry and late for their babysitters. We called the front desk again to ask about the manager and a very wise person at the front desk said you'll receive better service if you come down to the front desk.

"(12) Immediately, we went down to the front desk and asked to speak to a manager. Ms. Rodriguez, from the management team, sat us down and listened to our woes. Her response was to offer us pizza hut coupons. I was incredibly insulted. First of all...half my guests already left hungry. we spent hours waiting in the room and on the phone and still received no satisfaction. the facility amenities were not useful for the full duration of our stay and customer service was sorely lacking--and she offers us pizza? Ms. Rodriguez stated that no one could offer us anything more. I asked for her manager and waited another hour.

"(13) Johnny Meola and Brian Grabowski arrived with Ms. Rodriguez. Once again we told our story, and whilst we were explaining what happened to us over our stay, Brian Grabowski conducted himself unprofessionally. He proceeded to interrupt me while telling the story and make excuses for each problem. His body language and his tone indicated he decided he was talking to the homeboys back in the ghetto and he was down. He made no attempt to observe our perspective and was not concerned about one of their guests not receiving what was promised by your hotel. He made it seem as if we were street thugs, trying to get something free and didn't deserve to be compensated for our bad experience. We felt Johnny Meola should have asked him to leave.

"(14) Johnny Meola was very nice until he asked if I was an investor. When he found out that I wasn't an investor and I was only owner of a trial package (4 weeks), he seemed to lose interest. My money spent here is just as important as any owner--or is that the way you treat people who are deciding whether or not to invest in your properties?

"(15) We left the hotel after Johnny Meola assured us a full investigation would be put forth which included - listening in to recorded calls to locate the person who hung up on me - checking the history of the suite for maintenance issues - checking the phone records to see how often I was transferred - and contacting the Corporate Headquarters because the lack of customer service is a corporate issue. Mr. Meola indicated someone would call or email me...12 days later, I'm still waiting.

"(16) A couple of days later, I realized I'd forgotten my brand new denim jacket in the closet. I immediately called the lost and found and they didn't have a record of it. I spoke with Elonka who stated she would speak to the person who cleaned the room and see if they found it because they didn't log it in and she would then call me back tomorrow because that person left for the day. I never received my call back.

"Mr. Normington, I have to say that this was one of the worst experiences I've had at a resort. My family and I were strongly considering Westgate as a facility to invest in, however in light of your company's lack of caring, we may have to reconsider. As a business owner, I know the importance of customer service. I hope YOU will take the time to consider the importance of every guest and respond to my email promptly as I still wish to be compensated for my ruined birthday celebration and my guests' dreadful experience. Thank you for your time and attention to this matter. "

I did not receive the usage of the facility that I paid for, horrible customer service, simple aggrivation on my vacation, my birthday party was ruined, my brand new jacket lost, food not eaten and wasted and extra babysitting fees paid because we were late getting home while waiting for management to act.

I pay $82.00 a month for 4 years that I get one week every other year. I bought the property because we were told we could use the resorts, but you can get hotels cheaper then what they charge. I am disabled at this time awaiting surgery for my neck, so my income is limited. I feel we were misled by their sales tactics.

The phone rings at all hours of the day very early in the morning until almost 9pm at night. All day long while I am at work, I have had to turn my phone off on several occasions because this company calls so many times.

We were told we could save our week and use it in 2007 -- when we tried to book a reservation in 2007 we were told we had missed our week and would have to wait until 2008. We were told that the company could 'resell' our week if we decided we didn't want it... we are now being told that is not true.

We have paid nearly $15 and still counting (annual fees, mortgage interest).

We were sold one for 13,000 with a 17 percent interest rate. We tried for hours, days, weeks to get thru to someone. We sent letters. We got no where, but in the meantime we kept up with the monthly payments, maintenance fees, taxes. We have spent over 5,000 already and have not even used the timeshare - we attempted to this year, but again could not get thru to reserve it. It literally took weeks with hours at a time to get thru, only to be told we had to pay an additional 150.00 to use another resort, which we paid and then had to cancel because it would have cost us over 2500.00 for transportation.

We called again for weeks to cancel, only to be told we could not get a refund, or use the week. We were told as a courtesy that we could pay another 150.00 to use it next year. This is totally a scam, they saw us coming and took advantage of us and our vacation. We were told we could deed the timeshare back to them, and just walk away - something that the management states it is not true. We don't know where to go with this. At this point, we are thinking about letting it go into foreclosure and ruining our credit. Can anyone help us with this mess?

continued financial strain, with nothing to show for it. We were told we could cancel within 3 weeks, but conveniently no one would help us.

When we came back to New York I contacted their 800 number on July 11, 2002 to make sure thay they have refunded my credit card $579.00 i spoke to a man named Manuel Luke at ext.10549 he said that it is noted in the account that i have returned all the materials but he did'nt receive my written cancellation, i told him that i have done all of this in Orlando. So then he asked me if i could send him another one CERTIFIED and i said no problem. But on July 29,2002 Manuel contacted me at home to notify me that they have receive my written cancellation LATE. I told him that first of all its not my fault that they lost or misplace my first cancellation letter second, its a favor that i have sent them another one to be put in my file and third i just cannot afford it right now. He then threat me that we will be reported to CREDIT BUREAU. I don't think its fair, just because they wanted to save the the SALE they wiil ruin me. PLEASE i need HELP, all i want is this to be CANCELLED.