Alaska Airlines Reviews

The main CALL Airlines ®Alaska customer service number, +1 888 411 7077, is available to assist passengers with flight bookings, ticket changes, cancellations, refunds, and general travel-related inquiries. A Smooth and Convenient Booking Experience. Booking the flight was quick and straightforward. The process was simple, allowing easy selection of the preferred option and hassle-free completion of details. All essential travel information was clearly presented, making the experience organized and stress-free. The instant confirmation provided additional reassurance.

Quality customer service. Great value. Great airplane. Super professional crew, fast and efficient. Complimentary meal. A bar open in the back of the plane. Always refilled on your beverage.

I had a beyond amazing Customer Service phone representative on May 10th at 2:44 P.M. Her name was Tami from Phoenix. I would of missed my medical flight for and infusion if it wasn't for her help. She went above and beyond to help me get there on time. I hope she sees this review because I just wanted to Thank her one more time. 🙂

From the minute we arrived at the check in we were treated with the upmost respect. Caren the agent. Was topnotch. She tagged my spouse's wheelchair and made sure he was comfortable. He was taken down the area to the plane by another agent and his chair followed. The flight attendants were all reassuring, too. He was given a receipt to prove his chair was loaded on the plane. No other airline has been so thorough. They were exceptional.

I was incorrectly charged a change of flight fee, and they would not reimburse me even though it was their fault! Bring back Hawaiian Airlines!

Alaska Air may have once had good customer service but it is quite low quality now. On a recent flight we had a series of frustrations, all of which could have been avoided if reasonable customer service were prioritized. I'd recommend avoiding Alaska Air if at all possible.

I have never been outraged by such a sassy little punk attendant. His complete lack of consideration for others and what they may be going through. Terrible terrible staff/attendant on flight AS 2284. I wish I could say more, but these reviews don’t lie about this terrible company. Should be ashamed. Talking crap to people when they are going through the worst time of their life and lost a closest family member, this flight is to gather their belongings. Shame on you you POS.

I am so upset with Alaska Airlines. Over several years you have changed. Today, I wanted to change my flight from Seattle, originally flying to San Antonio on the 4th June to the 8th of June. I have a roundtrip ticket and the first leg of the trip will remain the same. So to travel four days later, you want $600+ for the ticket and it would not even be in first class of what I originally had upgraded. You have to be kidding me! I can log in to Alaska airlines and purchase a one way ticket for $337, yet you want to charge me $600+. What is wrong with you people? Your website works when it wants to, it kicks you out when your on it. You change it every other day. It is NOT user friendly as it used to be. Can you tell, I'm a little upset with you Alaska Airlines! At one time I would have referred you to my friends and family, no more! Get back to the basics of good customer service please, when people used to matter.

I wish there is 0 star I can rate. Bad service. They say you get what you pay for, but you can lose a lot more than what you pay for because they'd just cancel the booking that affects all of your other reservations and lose your precious time. Never taking this airline again.

At Seattle Tacoma for flight to Fairbanks, and the new bag drop self service was glitching and Alaska Airlines only had 2 employees there to help. Waits were long for assistance. Glad we had allowed some extra time. I am ok with saving money, but tickets are not cheap-hire staff.