Alaska Airlines Reviews

Quality customer service. Great value. Great airplane. Super professional crew, fast and efficient. Complimentary meal. A bar open in the back of the plane. Always refilled on your beverage.

I had a beyond amazing Customer Service phone representative on May 10th at 2:44 P.M. Her name was Tami from Phoenix. I would of missed my medical flight for and infusion if it wasn't for her help. She went above and beyond to help me get there on time. I hope she sees this review because I just wanted to Thank her one more time. 🙂

From the minute we arrived at the check in we were treated with the upmost respect. Caren the agent. Was topnotch. She tagged my spouse's wheelchair and made sure he was comfortable. He was taken down the area to the plane by another agent and his chair followed. The flight attendants were all reassuring, too. He was given a receipt to prove his chair was loaded on the plane. No other airline has been so thorough. They were exceptional.

Bumped, late departure, lost luggage, 83 degrees inside aircraft with virtually no air flow, late arrival and missed connection flight. Had to sleep in the airport for the next flight. Have flown with every major carrier over 30 years and have never had such a terrible experience. Frontline staff are okay. Logistical staff is incompetent.

Very disappointing experience on Alaska Airlines flight AS120 from Incheon to Seattle. Because of a delayed connection, I didn’t have time to buy water before boarding. The plane sat on the runway for about 20 minutes, and by the time drink service started, I had been waiting well over an hour for water. When the drinks were finally served, I politely asked for two cups of water because I was extremely thirsty. Flight attendant Anna refused, telling me she could only give me one cup and that I would have to wait until she came back later. I wasn’t asking for a bottle—just one extra cup of water on a long-haul international flight. I’ve flown many long-haul flights with airlines like ANA and Korean Air, and I’ve never experienced anything like this. Basic access to drinking water should never be an issue, especially after passengers have been waiting so long.

The gate supervisor, Vanessa, separated my wife from our two minor children without explanation, even though we'd purchased specific seats. When she complained, they refused any accommodation. When I complained and asked for a credit, they kicked me off off the plane. At all times, I was seated, never cursed or used abusive language, nor asked for anything more than a seat credit on my account. I'm 67 and a heart attack survivor - can't believe this level of arrogance and discourtesy, as I have never encountered such in 50+ years of air travel. Needless to say quite a poor start to our Hawaiian vacation.

My wife and I have just returned from a a Viking cruise to Alaska and were booked from Tampa to Alaska on Alaska Airlines. The cruise was excellent. Alaska Airlines fell short of the mark. The return trip from Vancouver to Tampa, was a testament to corporate cost cutting. When we attempted to confirm our return online, we were greeted with a note indicating the system was down for maintenance. That's ok but indicates they are aware of a problem. Not a big deal but it will impact the rest of the procedure; terminal check in, baggage, and, as it turned out, confirmation of passenger lists.

We tried to change our flight a few days earlier back home, we connected Expedia where we booked our Alaska Airline tickets and they told us there’s a flight that would be at $0 charge in fee fare difference so we took that exact flight, she then told us to go to Alaska Airlines and book it through their website. We went and did that through their website with a $0 fee and few minutes later get a charge of $1,400 from Alaska Airlines. We called Alaska Airlines to figure out why they charged us and she said that she don’t see it in their end and then goes to tell us it wasn’t booked and it’ll be an additional cost of $200 per person! But that’s not what their website said when we booked it and they charged us way more money than just $200 per person!

They should never have changed to Atmos for mileage plans. I got locked out and need to book a mileage ticket. I have tried for 3 days and the bot says it will send me a code which never arrives. I called customer service and they are closed on weekends. The Atmos bot is terrible and has many complaints, I have been a plan member for 38 years and never had trouble changing my password. Atmos has locked me out and of course there is no one to talk to and I have given up attempting to communicate with chat bots.

I have never been treated this poorly by an airline in my life. On June 9, 2026, I arrived at Boise Airport for an Alaska Airlines flight to San Jose. I am a disabled passenger with significant spinal injuries and was traveling with my approved service dog, Daisy, to attend a major medical appointment at Stanford University Orthopedic Spine Center. Several days before the flight, Alaska Airlines approved Daisy’s Department of Transportation service animal documentation. I also received confirmation by phone from Alaska Airlines that everything was approved and in order.