United Airlines Reviews

I booked a flight from DC to Chicago, and of course the price was higher than usual because it is summer. I paid $337 round trip and upgraded seats each way for $27. That came to $390. When I tried to check in they informed me that I couldn't have my usual carry on bag that is the correct size because I booked on basic economy which I always do. Now I have to check my bag in the airport both ways so my TSA pre fee is almost useless. They are also charging me $30 baggage fee each way so my total is now $450 and am also inconvenienced having to check my bags. I have never paid more than $250 round trip and fly to Chicago 3-4 times a year. I will never book a flight with United Airlines again. I am one of their Mileage Plus customers and this is how I am treated.

I had planned a botanical excursion with a few friends a year in advance and purchased a round trip ticket from Tampa to Bangor in March 2019. The day of the trip 7/21/2019 I arrived at Tampa International Airport at 4:00 AM for a flight to Newark which arrived in Newark as scheduled but, upon arrival was notified that there was a 1 hr delay for my connecting departure from Newark to Bangor.

Flying from Ohare to Boston, our inbound plane was delayed for mechanical issues. Had it arrived on time, we would have had no issues. Delayed two hours, weather in Boston became an issue. After we sat on the tarmac for two hours (with "15 to 30 minutes" to take off announced several times), we returned to the gate, saying we would be informed of the next steps there. We de-boarded and sat for another two hours before the flight was cancelled. Several fights after ours were cleared and got out (our 11:40 flight was the only one cancelled).

I have never been so disappointed in an airline. Not only was our flight delayed by 7 hours, we never received any updates about anything and no one from the airline knew what was going on. We almost missed the flight that we got moved to because no one bothered to inform us about it. When we asked 5 different people about whether or not out luggage will be on the plane, we were told yes only to find out upon arrival that it was still back in our connecting city. They then promised to have it delivered within 24 hours, and once again, that was incorrect. 36 hours later, I received a soaking wet suitcase and no apology.

We were stuck in the airport in Jamaica on 7/17/19 for TWELVE hours. There was a 'mechanical' issue. Finally, they told us our flight would land at 7:20, but they'd have to recheck everything, and our flight would leave at about 8:30. Then, they announced that it was just flat out cancelled. At about 5 p.m., they gave us $10 vouchers for food. Food vendors at the airport all closed at 6. They finally started finding us hotel rooms at about 10 p.m. We didn't have any air conditioning and they never offered us water. The security at the airport didn't even know there were 300 people still stuck in the airport. They didn't bother to turn the air back on. United's lack of communication (more like NON COMMUNICATION) was beyond unacceptable. My flight there was awful, the entire experience was awful. I declined my flight from HOU to DFW because United is the worst experience ever. And I have flown a lot.

I have never seen a more idiotic check-in system. After waiting in line to use the self-serve kiosk, you are then required to get into a second line to check your bag. You are ordered to check your bag without prior notice. The line to check your bag after using the kiosk is far longer than the lines to use an agent in the first place and both get your boarding pass and check your bag. I fail to see the point of having self-serve kiosk if you end up waiting in line for manual service anyway. Who thought up this system?

My original flight to Cleveland was delayed 12 times for a total of about 6 hours. They had us de-board the plane twice. Finally after midnight they cancelled the flight. United would not help with a hotel or a rental car. Their solution was to offer the next available flight to Cleveland on either Friday or Saturday morning. United had canceled so many other flights all of the hotels within a 50 mile radius had 0 rooms available. United wanted their customers to "hang out" in the airport until the next available flight. Sitting in an airport for 2 days is not an option. United has to do better!

I had booked a flight Sunday Morning at 9:28 for a return flight from Denver to Ontario, Ca. Frontier was the airline used for the flight to Denver. The purpose of this quick turnaround was a hearing on an adoption. Right after booking flights we were advised the hearing was cancelled. I contacted Frontier and they immediately refunded my tickets after 1 call. I first called United and was told I need to file a request for refund online. I filed this request Monday morning and it shows refund status under review still today at 4:30 pm. I called United again and was told it takes 7 to 10 days for refund. I advised I just want a status on if the refund was going to be honored or declined. I was told takes 7 to 10 days.... I explained the situation about the adoption and why would Frontier cancel the same day and United not. Appears United is not concerned about customer service the way Frontier does. Will not fly United ever again!

I booked a first class flight from Orlando to Kalispell MT for my husband’s 60th birthday. While the flights were fine, the meal service was terrible. I cannot believe a “first class” experience is a plastic container (like a “Lunchables.”). It was absolutely not what I was expecting on a nearly four hour flight (from Chicago) and not for first class. Our attendance was awesome so I applaud Jeremy on the connecting flight from Chicago to Kalispell, but I was terribly disappointed in the meal service United considered to be first class worthy. Our first flight was from Orlando to Chicago and we were served an overcooked egg white panini with cheese. Not good either.

Our flight to Austin was delayed by 20 min. due to other flight issues according to staff at United. After boarding the plane we were told to de-board plane because our flight crew (pilot and co-pilot) were fatigued and we had to wait for a new crew. Our 20 min. delay turned into an hour delay. After waiting an hour, United announced the original crew had decided to go ahead and take the flight. Wait were they not FATIGUED an hour ago? What happen? Who is running this company? Better yet what is the flight crew on?

We booked a pet to travel and flight was supposed to leave at 4:30, So I had the pet there at 2:30 and at 10:30 that night they finally called to let us know the flight had been canceled.. We was already in bed for the night so we had to pack our 4 children and drive 1 hour there and 1 hour back. By the time we got there The poor little pet had sat at the airport in a crate for over 10 hours????

I tried booking a flight through United's website having been recommended to their offer which was, if booked and paid for using their United Explorer Mileage Plus Visa card I would receive a statement credit of $250. With this in mind I applied for, and received said card. After receiving it I went onto the United website where I selected a flight and then came to the payment section where I filled out the details from my new card. As I did not see any reference to the statement credit, although there were a couple of boxes requesting any promotion codes, I wondered if I should fill those out, so I called United before hitting submit. The CS rep explained that the $250 statement credit did not need a promotion code as the credit would automatically be applied to the next statement following an initial purchase. I asked if they could confirm that in writing and they transferred me to another department, which was Chase Visa I believe.

My kids flight was delayed 5 hours. They missed their flight to Germany. They had to spend the night in Washington. United made us pay for the hotel. They refused to pay for it. Plus every time I call to see what they can do for us about switching flight. They put me on hold for 45 minutes, then hang up on me. Horrible service. I’m suing them for sure.

United has been consistently late over the past several months, their service department is dysfunctional and unwilling to help. They laugh at you when you tell them you are going to miss your connection and they will not find you another flight on another most likely better airline.

I spent 40 hours in the airport trying to get from Providence to Milan. Closed airports, pilots timed out. Total chaos, missed 3 days of my trip to Italy for my daughter's 25th birthday. Spend many hours in the phone queue, whilst on my vacation just to get a customer service rep on the phone. I will never depend on this airline again. Blew 7k on a trip that I had been saving many years for. United is undependable, and unreachable.

We have had nothing but terrible experiences with United. Most recently, they cancelled our flight at the last minute and claimed they could only rebook us the next day. The United representative at the Louisville airport was rude and indifferent to the fact we could not delay a day, just told us to call United's 800 number. United could not rebook us the same day and, as we were able to arrange to fly home on another airline, United agreed to issue a refund for our United ticket. When we didn't receive the refund, I called United and were told they issued the refund to Expedia and could do nothing for us. Since we did not book through Expedia and Expedia had no record of receiving any refund for us from United, we have simply lost the money--and also, United kept the baggage fees we paid too. We will never fly United again.

One big thank you to United! My BF and I were late for our flight in Pittsburgh and the agent who checked us in called our gate to let them know we were on our way. He then got us through TSA in 10 minutes when we would have been there for a 1/2 hour, if not longer. He then escorted us all the way to our gate, didn't charge us extra for checking our bags late, and printed our boarding passes! We were amazed! Thank you Pittsburgh!

Absolute chaos! No organization whatsoever. United personnel in IAD forced me to check my carry on bag, and charged me for it against my will. I have never ever been forced to pay for my carry on. ALL other Airlines give voluntary FREE plane side bag check. The male employee at IAD threatened me saying I -wouldn't fly at all that day then- if I stood my ground about free carry on baggage. He is an embarrassment to your organization. Beyond disrespectful, and totally lacking knowledge in regards to the staff. Poor attitudes. We boarded in IAD only to sit on the runway for THREE hours!! The pilot did not give any reasons why! He continuously gave us the runaround every 30 minutes.

If I could give zero stars I would! They are by far the worst airline EVER! I have nothing but problems every time I use this airline and have finally had enough. I got a text message letting me know my morning flight was canceled. The representative that I spoke to on the phone was giving me $2k flight options home and 3 days later even though I already purchased a tickets months ago. The rep was finally able to find me a ticket for very late the next night but I had to pay double the original ticket price again to get home the next day and very late at that. I found a ticket with JetBlue for a direct flight (which this replacement flight was not) for half the price AND I will get home at noon instead of midnight. I’ve been on hold for over two hours waiting to speak to someone to cancel this ticket. I better get my money back! Oh and in the process of trying to get a new ticket I was hung up on twice! I loathe this airline!!

Tried to change my reservation through Mileage Plus online. Everything went smoothly until the end then I received a message that there was a computer error and I must call UA by phone. The phone message said they were having "unusual call volume" and estimated a wait time of 20-25 minutes. After 1hr + 40 minutes on the phone I finally gave up. Called again several hours later, got message estimating wait time 40-50 min. Hung up, will try early tomorrow. Why don't they have an arrangement to call the customer back, like Social Security and my healthcare provider do? This is pathetic.

United staff is crazy and thief. It is worst ever. They steal my stuff from my checked bag. I will not recommend and will not travel in United ever. Even Southwest and American Airlines a lot better good and professional.

Carry on luggage w/ rollers is not permitted anymore and if you are in group 5 and up to board the plane. You are limited to 1 carry on only, including personal item, either stuff everything to 1 carry on bag or you need to have the second carry on tagged with a baggage claim label and pay $30.00. WiFi is free but, entertainment is not and you use your own device to watch movie or listen to music from the United Airlines library. Seating assignment is not assigned till we checked in and we were not sitting close together for a group of seven including 2 kids. The only positive thing was friendly flight attendants and we got to our destination safely. Flight was booked 6 months in advance, told my wife never fly United Airlines anymore.

On Friday, June 28, 2019, my family including myself, my husband, and three boys were supposed to be on flight UA3971 EWR-GSP. We arrived on time and even began boarding the flight (9:04 pm) when we were told to go back out to the waiting area. This is when a flight attendant announced that the pilot requested no one on board the aircraft until the lavatory can be cleaned. We waited for thirty minutes to hear our flight was now going to be delayed because the lavatory is broken, and we need a new plane. It was not until 11:00 pm that United finally announced the flight was canceled “due to weather." United’s pilots were irate with the situation and tried to get their time extended since the truth of the matter was that the flight crew had timed out and the skies were clear.

Single out and pick on. Somewhat bully by attendants on flight 3726 on 6/25/2019 540am the whole flight, reported it United. No apology. Recline my chair as soon as I was on the on plane, right after flight attendant told me to put it up, lady in front of me had hers down so I told the other flight attendant that there’s other people with their seats recline. I don’t understand and I have a bad back, she told me those was the rules and do I have a problem. I said no, didn’t want no trouble but I just watching other passengers recline their chairs so I did so. Soon after here comes a flight attendant. Told to put my chair up. Don’t know why I was single out.

I booked the UA4892 flight from Grand Rapids to Newark (NY) on June 19th 11:30 am. While at the gate we found out that first there was a delay for 12:08. At 12:15 the gate personnel came out and announced that there was a technical issue and the flight was cancelled. She asked everybody to go to the front office and rebook another flight because the UA4892 was not going to leave. I immediately headed to the front desk and tried to find an alternative. I was told by a United Airlines staff that there was no flight until the next day and that would take me to New York late afternoon. That was not good enough for me as I had a job interview on June 19th and a meeting early morning June 20th. So, I asked what was my alternative. The person at the front desk said there was no other alternative and suggested to refund the cost of the ticket. She immediately put the refund request in the United system.

Twice in a period of 10 days United has canceled the flights of my family and I while seating at the gate. I am a family of 6 and this is unacceptable. Not only is this a inconvenience but poor operational management. This is the worst run airlines in the business. As a member of the armed services I am embarrassed they actually have the flight contract. I will never fly this airline again.

In Chicago O’Hare and very, very upset with United Airlines for the poor customer service and delay (on the part of this company). I’ve never experienced such inadequate service and concern. It started with a delay in flight from Pensacola where we were incorrectly told that weather conditions was delaying our departure. All the while, other carriers (ie...American, Delta, etc) were leaving as scheduled. I guess it was only rainy skies for United???? Then, the excuse went to aircraft maintenance???? More shadiness!

Flight 2352/1632 LAX to MEM for June 28, 12:55 AM. This a long rant. I know that things happen beyond United’s control and safety is paramount. No argument from me. This was my first time ever attempting to fly United. I have a family who bought their tickets together and I, separate, but we all were to depart and lay over on the same flights from LAX to MEM to stay together. We bought tickets months in advance. Our flights were cancelled last night (not sure why) and initially we were told come back tomorrow with the first flight starting at 11. You’re a major airline and the earliest flight you have is 11 am the next day ok. This would make us too late on the 28th. The agents couldn’t even guarantee I’d be on whatever plane they were on had they chose to fly.

This is by far the worst of the US based airlines. I fly all the time for business and leisure, so I feel as though I have sampled most of what the US has to offer over the past 20 years in terms of airline quality. During a recent trip, the baggage handlers in Missoula took 2 hours to load bags (we were all on the plane for the duration of this debacle), making us almost miss a connecting flight in Denver. Once aboard, we flew out 1.5 hours only to turn back to Denver because someone didn't close the door all the way. You have to be joking?? The attendants made no effort to be sympathetic and when I asked for a menu for food (we hadn't eaten in 5 hours) they let us know none was on board but pretzels. I will never use this airline again.

UA cancelled my flight without sending me any information and now they are not providing me a return flight to India. I have a 2 year old child to travel back to India. I just want UA to ethically provide me my return tickets to India, something for which I had already paid them long back. Otherwise it is going to destroy my whole experience with United States... My return flight was on 8, July. Please be generous and provide me a solution asap.

Sparing the outlandish details, at the end of the nightmare with United we’d experienced:

I had to reschedule a flight so they gave me a credit for 190 dollars however in order for me to use the credit they will charge me 200. Lady actually told me it would be cheaper to not show up and to just schedule another flight. Legal scam sounds like.

This might have been the worst experience with an airline. First, the flight was late in Saint Louis, which means that I was unable to make it on time to my flight to Austin. However, at the airport in Saint Louis this old man was very rude and did not allow me to take my bag that clearly fit under the seat. He told me "you should've bought a more expensive ticked." I told him that the same bag fit under the seat in other airlines and that I was comfortable with it being under the seat. He rudely told me "I need you to pay me $30 for this bag or is not going anywhere." Of course I would pay because I needed the my bag.

Well - just go on the plane and now they have to replace a part. It’s the phone handle for the crew to talk to each other - now a 2 1/2 hour delay because these idiots can’t find one. I think this airline is really losing its stigma about the Airline that cares. Right now they can suck **... Denver to Chicago

Flight 320 Den to Bos was diverted to Omaha. A long delay of 6+ hours. The United employees provided Snack carts and a Pizza “party” for all of the passengers. I am the first to complain about airline annoyances such as losing a chosen seat and boarding problems but when there is an effort to make things a little better for harried passengers it should be recognized. Many thanks to Omaha. Don **. Duxbury MA.

My flight was delayed/canceled until the next day due to mechanical issues. My friend and I were denied any type of compensation. I totally understand if it was weather complications but it wasn't. To tell your customers just to suck it up can come back tomorrow, find a ride and place to say.

Flight attendants unprofessional. Bags lost for two days, still lost. I have medication I need. I'm told they are in route but dont arrive. Arrival time changes each time they dont arrive. I'm avoiding UA in future.

Purchased basic ticket from Atlanta to Indiana. Had no idea United doesn’t include overhead space for 1 piece of luggage with ticket price. What a way to turn a 266 dollar ticket into a 350 dollar ticket. Very misleading, didn’t know United was a low budget airline. What a very money hungry practice. Will never fly United again. Since I’m certain they won’t care I will also take this a step further and post this warning on all social media platforms.

United Airlines has terrible "customer service"! Their policy is to keep passing you off to someone else until you either give up or they just finally say, "There's nothing I can do for you." It's pretty much worthless to have their United Chase credit card.

Aside from the flight from Newark to Chicago being delayed in departure and arrivals the flight was adequate. When I arrived I received a notification that my checked bags would be delayed. A customer service rep was finally able to help me locate the bags coming in later this morning. When I came back to retrieve my late bags I had yet another surprise... only 1 was here! When asking a rep to assist me she stated it would be coming in later on another separate flight. No further details or assistance given. Still waiting and have not received this missing luggage.... Not sure how me and my items ended up on 3 different flights! Hoping my bag shows up sooner than later - thanks for a great start to my vacation! (NOT)

I am beyond frustrated with United from the Unprofessionalism in telling someone they only needed to be there 30 min before the flight (she hadn't flown in over 10 yrs) and closed the door (15 min before flight) not allowing my mother to board, MLU rescheduled and confirmed her for the next flight out which was today 6/20/19 (the following day). In the meantime my husband googled United and spoke to someone in booking to see if they could get her on the 340pm flight later that day on 6/19, we were told no by the supervisor.

With reference to confirmation code E404J5 I was originally scheduled to fly on 30th May 2019 reach Mumbai, India on 1st June at 1 am, and return back on June 10th from Mumbai back to Raleigh-Durham reaching back at 11.50 am on June 11th in Raleigh. Due to delays and cancellations both ways in the travel I spent over 3 days traveling in the journey to Mumbai and 2 and half day in journey back resulting in shortening of my already short stay to mere 7 days. This caused me to lose 2 working days of work, resulting in me missing one of the most important function, my engagement which we did at home and having to reschedule a family function, 50th anniversary to June 8th costly us USD 1350 in rebooking the event.

When boarding a flight from SFO to Raleigh, the gate attendant quickly announced that there was no more overhead space during early boarding. I was rudely told to have my bag checked at the gate and proceeded to see at least 5 completely opened bins before reaching row 12. I then asked the gate attendant, Helen, for my bag so that I could put it in the overhead bin and was informed it was already taken off the ramp and that I would have to retrieve it in baggage claim and miss my flight.

United Airlines is absolutely TERRIBLE! Terrible might be an understatement. I traveled to Liberia via UA. I traveled from MN to Chicago then Brussels to Liberia. My first surprise was in Chicago when boarding for Brussels. UA refused to let me enter the plane with my overnight baggage. After group A and B, everyone in C and D were denied the rights to enter the aircraft with their overnight baggage. They assume that the overhead was full without making sure that it was full.

We were due to fly out 6/16/19 on flight 506 to JAX at 1720. Our flight was delayed at least 5 times, and we also had at least 7 gate changes. Initially United tried to say it was weather related, but all other companies like Southwest and Jet Blue had no delays. At 0030 we were notified that we were due to depart out of gate B27 at 0130. After the plane was cleaned from the previous flight we were told the flight crew was coming from B14, but the pilots were on board and our luggage was being loaded. At 0210 we again were told the flight crew was on their way and when they got there they would need to do their safety checks, but we could board soon after. At 0230 we were told again the flight crew was on the way and to not pay attention to the board since it was stating the flight was changed. At 0240 our flight was cancelled.

Flights cancelled. United Plane closes Newark Airport. Blows tires landing. No one answers phone in customer service, tried Two Days. Had no problem reaching SouthWest Airlines. Booked flight home with them. NEVER EVER AGAIN UNITED AIRLINES!!!

My name is Alex and I was trying to relocate my pets from US to EU with United. My problem is the Customer Acknowledgement Form you MUST sign with United PetSafe (https://media.united.com/images/Media%20Database/SDL/Travel/animals/PetSafe-Customer-Acknowledgement-Form_March2019_ADA.pdf). In "Certification and release" section (page. 2), 1st paragraph, 3rd line, the following statement is written: "I acknowledge and agree that United will not be liable for illness or INJURY to my pet, the exacerbation of any preexisting illness or injury, or death of my pet due to illness or injury," followed by: "I acknowledge and agree that United will not be liable for any loss, damage, delay or expense arising from INJURY to or illness of my pet. I further acknowledge and agree that I will reimburse United for charges and fees United incurs with respect to veterinarian care for INJURIES to or illnesses of my pet."

I purchased my mother's ticket online and paid for a "promotion" in which the first luggage was free and the other one was $30 if you were adding it to your ticket package. My mother gets to check-in at the airport the day of the flight and they told her the promotion was not valid and that she had to pay extra. Not only that, the rude customer service representative would not even talk to me on the phone so I could pay with my card or get an answer.

I purchased Airfare from United and now news reports are scaring my family about the Dominican Republic, and we don't want to go, but United is stating there is nothing they can do. Either I take the trip or lose all my money of 4k dollars. I can buy the same tickets for 2000 dollars today. Scared consumer!!!!

I purchase a ticket which was a basic economy ticket, that is what I could afford. The customer service agent told me when I called to confirmed the flight that if I do not pay for a seat he would not make the flight. He explained that he would be left to board last and if the flight is full he will be place on another flight for another day. What is the purpose of purchasing an airline ticket? Where is he expected to sit, on the wings of the plane because he did not pay for a seat that he is not taking home with him? This is robbery, only without a gun and they are sticking passengers up with "You might not make this flight if you don't select and pay for a seat." That is not a fair practice and they should be held accountable for such practice.

I am a frequent flyer, I have never witnessed such horrible behavior from a flight crew ever!! On 6/6/2019 the crew came through the Hobbs New Mexico airport, as we the passengers waited for them to abide by the rules to go through TSA as we ALL do to assure our safety!! One of the Flight Attendants (female) challenged the young TSA lady!! Shame on you!! Not only was she rude to the TSA employee she continuously interrupted the TSA employee and made her job very difficult to perform as well as holding up the flight schedule. This flight attendant was very RUDE and UNPROFESSIONAL. This behavior should not be tolerated as A UNITED EMPLOYEE. I am sure if one of your passengers behaved in such a manner you would have escorted them off your flight!!

I do not recommend booking United Airlines. A representative from United Airlines provided me incorrect information that caused my reservation to be canceled. I thought they knew better and were providing me accurate info, but after talking to a different rep I was told I was misinformed and that it was my responsibility to know the policy. It's not my job to know the policy, it's the reps job! I didn't appreciate that they tried to pin the blame on me. It took a supervisor to undo this big misunderstanding and finally take accountability for their reps mistake. My flight reservation was reinstated but an entire day later. As of this point I have no choice but to miss going to work on top of other things. This has been the worst flight experience of my life.

United has delayed the flight between Denver and Birmingham every week for the last 4 weeks. No one at United gives a crap about customers. Customer service sucks and they treat paying passengers like crap. With a 4.5 hour delay they then insult you with a $50 credit offer.

This was one of my worst travel experiences. I purchased 2 tickets from United Airlines for my husband and I. Traveling from Austin to La Paz Bolivia. Coming back our luggage was not checked all the way to USA. We had to pay for our luggage to stay in storage for the day in Lima because there was no United Counter open in the morning. When the United counter finally opened in Lima we were forced to pay an additional tax because United made us take our luggage out and recheck it. I had paid for preferred zone seat assignments but was not given a preferred zone. On the flight going to La Paz we had to take the luggage out and recheck it in Bogota. United should have all this information before a person decides to purchase a ticket. Full disclosure is always a good business ethic.

I have been a customer of United since 1989 and have never been so disgusted and feel so betrayed. Spoke to several supervisors and felt like they were making excuses for an issue which should never happen. How a representative could ask all security questions (which I feel is Great) but then send my travel itinerary to another email address which was not my address is disturbing. It is not only taking my good feeling looking forward to traveling and it is making me sick to my stomach but also is causing me such anxiety. Their total disregard (the agents & supervisors) and lack of acknowledging responsibility is not acceptable. In addition I have a screenshot of the call. It took 1 hour & 45 minutes to get upgraded. I would be very cautious dealing with them in the future as far as our personal information remaining safe and confidential.

Showed up at the airport, checked in with front desk, and was cleared to go through security. Went to security to be told by a Delta employee that I could not take my carry on bag onto the plane because my ticket didn't allow it. Are you freaking kidding me. So after being pulled out of line to go back to the front desk I am told I have to check my bag or pay $100 to upgrade my ticket. So, I ask if I can upgrade to first class. Apparently because of my type of ticket I am completely not allowed to do so. ** this airline and everyone in it. It is of no wonder the airlines are struggling.

I left Fargo to go to Chi then to go to New York. From Chicago to Newark/NYC they waited until 45 mins after we boarded the plane to tell us our flight was at risk and we had to evacuate & transfer to a new plane. Okay I didn't think much of it. We then had to do everything over. We didn't leave until 1 something PM and then arrive 630p. Didn't get a gate until 7p. Bags was removed to another location. Coming back they put me on a volunteer list without telling me. My flight was at 4p they moved me to 5p.

This is a two-part review: On return trip from Las Vegas to Newark our seat assignments were separated. I called United & the employee was very rude, would not give us his name or allow us to talk to a supervisor. His comment was call back in two hours, then he hung up. I am a very nervous person with COPD & did not want to fly separated from my travel partner. When we got to the airport & spoke with Henry & Twila at the boarding station, they went out of their way to accommodate us & assigned seats together & also called ahead so that a wheelchair was available to me in Newark. These employees were so wonderful that they deserve a raise for their compassion, knowledge & experience to get the job done & ease my mind... Confirmation #**.

We flew an international flight home with United from Amsterdam to Detroit with a connection in DC. The flight to DC was pretty painless, and very standard. However, when we got to DC we waited at the gate for our plane to depart, with 6 other flights all at the same gate. They boarded us haphazardly and it wasn’t until they had almost fully boarded the plane, that they notified us we would be delayed an hour due to weather.

I bought tickets for travel from Phoenix to Panama on COPA as a "code share" with United. ATC caused us to miss connection in SFO and each airline is telling me to seek refund from the other. We never made onto our Copa flight in SFO and had to spend night at hotel. After COPA refused to rebook us, UA rebooked us next day to Denver for connection with another COPA flight. In Denver, we were refused boarding as COPA said they never received a revised reservation/rebooking from UA. Spent another night in an airport hotel and now COPA, whom we paid, says to seek refund from UA. They are passing the buck. We never made it to Panama, had to spend two nights in airport hotels and all our reroutings were involuntary. If COPA and UA cannot coordinate better, they should not be making code share alliances. We were abused by the them both last week and my luggage even went unaccompanied to Panama!

Booked a flight with accumulated miles from credit card purchases. Got a great direct flight for the first time ever! Excited about this and not having the long layovers which extend a very long international trip even more.

They charged me 100 dollar for second baggage even I have free of charge for the second one. Even I showed them my flight details they don't listen to me and they were rude and reckless. It is not right. My actual rate is less 1 star. It is 0.

I do not recommend United Airlines. I was booked on a flight out of Jackson Hole, WY to Denver, CO on May 27, 2019. The weather was raining which is 100% typical for this time of year. When we showed up to the airport the flight was posted a 40 minute delay due to crew rest. The gate agents asked for 5 volunteers to sell their seat prior to boarding. We got on the plane and the gate agent boarded the plane and asked for 10 more volunteers to get off the plane. Five minutes after 10 people deplaned...the gate agent boarded again to ask for 11 more people to sell their seats. The pilot announced during inclement weather they have to load more fuel which makes the plane overweight to fly. I was on a Regional Jet. Basically, 26 people had to sell their seats before the plane could leave the gate which made of us who remained on board miss their connections.

I will NEVER fly with this company again. What a disaster of a company. I am sitting currently with the pilot of my flight 4 hours after the flight was supposed to leave and not even they know when we are taking off. ETA is now 4 am and continuing to escalate. EVERY TIME I FLY THIS AIRLINE THEY GIVE ISSUES. DO NOT FLY.

Other than the fact that we were 2 hours late taking off the quality of staff service was appalling. We were in front seats (supposedly best class), the stewardesses unabashedly babbled about their personal lives, clearly unaware or not caring whether we overheard them. My magazine holder broke within 5 minutes, I paid for onboard WiFi and the WiFi did not work, and when we landed the stewardess announced the wrong destination, and when I told her, didn’t even care. The lack of professionalism and care of the United staff was shameful. I felt embarrassed for foreign guests on the plane. United needs to up its game or sell itself to a more caring and professional airline.

I have a ticket that United sold me for travel to and from Portland, Ore., from San Francisco. A ticket to fly! However, it costs extra to bring a carry on bag, to choose a seat, even to check in online before the flight. Really? I half expect United to start charging for the seat itself. Very little legroom, less than other airlines it seems. United used to be my #1 choice, now it's my last.

Have had only bad luck since United bought Continental, so I don't know why I'm surprised they let me down again. I have boycotted them for almost a year, but chose them for my trip to Knoxville, TN because they were the only airline with NON STOP flights. I could have chosen a competitor and saved money if I added a layover, but time is more important to me. My original flight was UA 4327 leaving Knoxville at 9:44. Arriving in Houston at 11:15. Well, they decided that I would rather take flight UA4372 leaving at 10:20 and go to Chicago! One hour and 20 minute layover there, before a 2 hour 45 minute flight arriving at 3:30! You call customer service and only get Filipinas who English is probably their 3rd language. No help whatsoever! The other airlines flights are full, so there is nothing I can do. AVOID UNITED LIKE THE PLAGUE! They don't care about you!

Worse airline experience I have ever had. I paid full price for a 1st class ticket from Springfield Mo to Seattle by way of Denver. Aircraft was 4 hours late to Springfield due to Maintenance so the gate agent said. Then it turned into a weather issue as we got to Denver. Sat on the taxi way waiting for a gate for over an hour as each flight I had booked to get home took off. Spent the night on the floor of the airport because by the time I got there every hotel within miles was sold out. No help at all from the employees and there attitude was horrible. They simply don’t care.

United Airline has completely failed us during each leg of our trip from the US to Europe. Not only did they cancel our connecting flight from Brussels to Budapest due to an inexplicable 'scheduled change' but they did not book us on another flight. If we had not caught this ahead of time, we would have been stranded in Brussels.

We went to San Antonio Texas. Now we’re getting ready to return back home on 5/18/19 since some of us had to go back to work on Sunday 5/19/19. That’s why when traveling and I know I have to go come home and need to go back to work. I tried to get an early flight just in case delays, weather, etc. Well a few hours before my flight my husband got an alert? Not sure I think he have called the airline to make sure flight would go smoothly.

United Cares. If there were 10 stars I would give it to United. They got my son on a plane so he was not stuck in the airport overnight. He flew in from Managua on American Airlines and because they had cancelled so many flights he was stuck in DFW. He had a ticket the next morning on United Airlines. He went over to the United Club lounge to wait until they closed and then he was going to go sleep at the gate and wait for his 5:00 am flight.

To Whom It May Concern: My name is Edwin and I am writing this letter as a complaint for United Airlines. On 5/18/19 my newly wed wife, Flor, and I were traveling to Maui for our honeymoon. Our flight, 1725 and confirmation numbers FL7DK2, was delayed in the morning from 9:00 am to 9:30 am due to mechanical issues. Not a big deal. We were promised the issue to be fixed in a timely manner. We ended up boarding at 9:30 and did not take off until 10:30 due to more issues that required attention. About an hour into flight, airplane captain notified us of a new problem, one of the fuel pumps was not working. Decided to return plane around back to San Francisco. Arriving at SFO at 1:00 pm and next plane to Maui was at 4:30 PM. Putting total time of delay of 7.5 hours of delay with nothing but headaches. Not a great way for any of your customers to have their day ruined.

United Vacations offers great value and runs many trips on special. Also, when booking on UA vacation you always get a seat that allows 1 carry on per person. Simple site to use, easy to find what you want, and you get to travel to many destinations nonstop.

United charges you over $238 for a flight but you can't bring a bag? Now you say no carry with ticket. How cheap and petty plus misleading is your shady airline. I'll charge back for my overcharged bag and huge inconvenience you caused me and charged me for a bag I have been able to bring in the past? Worst overall you extra charge me to bring carry on and do Not let me carry it on. Refund me at least $30 and don't offer flights with no carry on. No one wants thats you know that to you shady **. Never fly United again.

Agents puts us hurriedly on a plane, quickly ran thru all safety checks, then backed for take off. 20 seconds later pulled back to the gate and said, "Due to a reroute, we need less fuel." Wait 30-45 minutes more, now on a sardine can with toxic air and screaming kids. Never again United, you lost my business. That was purely a rouse to improve your dismal statistics. AVOID THIS AIRLINE... This would be zero stars if it were an option.

United Airlines has the worst customer service I’ve ever experienced in my life. Lose my bag that they required me to check, left on hold to die. Transferred between departments, each saying I need to talk to the other, nobody genuinely does anything to help, and what they do offer is less than the minimum anybody would expect for this level of inconvenience. Forced me to check my bag again today, even after an hour plus phone call prior to arriving at the airport, where I tried everything I could to get them to allow me to not have to check my carry on. Apparently it’s cheaper to pay a service charge, in addition to paying for a checked bag, than to upgrade my ticket for another $100. I get to the airport and they make me pay for the checked bag and I still can’t carry it on. Have to check it and hope to god they don’t lose it again.

I hope this was my last time traveling with United. I purchased a flight to San Salvador and I was told the extra baggage was $35. I ending paying $213 for the round trip. Customer service said there is nothing they can do since these are approx price. At Houston airport I had to make the line twice because the computer was not able to print my boarding pass, request help and took so long for someone to help. There was a Indian Lady who even brought a big group of Indian people (they skip the line) and even that I was first she prefer to help them. United was great before but not anymore...so sad because I reside in Houston and suppose to be our local airline. Supervisor who help me on the phone and told me there is nothing she can do was Len V78.

I booked round tickets for me and my family with United Airlines. I travelled from EWR airport to Delhi (DEL) on 24 March with my family (wife, one child and one infant) and my return ticket was for 24th April (Delhi to Newark (EWR)). But when we went to Delhi airport for flight check-in on 24th April, airport officers/check-in counter told us that my infant baby ticket is suspended by United Airlines (they gave us proof also), and they can’t issue boarding pass for infant.

Very rude employees. I missed 2 flights due to no one willing to help get my boarding pass uploaded or print one out for me. Told me go to one gate but plane loaded from another gate. Something needs to be done about it.

I am so so disappointed with United Airlines. I have been using them for all my travels. I traveled 3 weeks ago with my wife and when we came home and opened our suitcase we noticed that the inner zipper was ripped open and our Jewelry box was missing. I had my wedding ring and 2 expensive watches in there. It is 100% clear that this had to be a United employee which are the only people that had access to the bag after checking in that went into my bag and stole the merchandise.

Agent Flavia was very informative and considerate of my needs and gave me very informative information that was crucial to my flight. I think she deserves a raise. She informed me that due to my economy ticket I was not allowed carry-on, I did not know this. Very grateful she informed me and also assisted in better assigned seating.

Booked a flight online. When I got my itinerary there was the wrong last name on the ticket as well as the wrong return date. United Airlines insisted that to correct these issues it would cost me another $500...on a ticket that originally cost $550. A few computer keystrokes could have made this right... No sympathy, no empathy, no making it right!!! Just a cash grab!!! BEWARE!!!!

Booked a ticket thru them. I received the reservation number thru email. After 2 hours I received next email: "We are unable to ticket the above-referenced reservation. Some airlines require up to 24 hours to confirm a seat on their flight. In this case, we were unable to confirm one of your flights on Austrian Airlines. If you are in the US, please call us at 800-UNITED1 (800-864-8331) so we can assist you in making alternate arrangements. If you are outside of the US, our international phone numbers can be found at the following link: http://www.united.com/web/en-US/content/Contact/reservations/default.aspx." Called them to see what's the problem and surprise, they canceled the reservation without trying to offer an alternate arrangement. No respect for customers.

My husband and I flew from Albany NY to Chicago O’Hare on Thursday April 25, 2019 flight UA683. I do not like to fly and was very anxious. We had a wonderful flight attendant, Gwen, who was very supportive and reassuring. I would like the airline to know she went above and beyond to make me feel comfortable. Overall we were very happy with United.

I took a 6am flight from Seattle to New York, a 5 hour flight. They did not have any food on the flight, not even to purchase. All that was offered was coffee, water and soda. I overheard the flight attendants saying that caterers never came with the food because it was marked as charter plane when it came in. Worst flight ever!

We had the most incredible help from Michael at the Fort Lauderdale international airport. Michael went out of his way to assist us as our flight was delayed and we needed to get to South Africa. His patience and knowledge was incredible and he really knew what he was doing. Thank you Michael. See you in Africa.

Curious if anyone else out there tried to get compensation from United for flight 4492 from Burlington, VT to Chicago, which was diverted to Madison, Wisconsin. Despite weather being fine in Madison and despite seeing open gates elsewhere in the airport, we sat on the tarmac, unable to get out, for nearly 4 hrs, and then when we finally de-boarded, the rude gate agent abandoned the desk, so we were left without any information on whether the flight would take off again or if we were stranded.

I have a flight on Oct 6 from Nashville to San Francisco. I paid extra for a seat assignment. I have called three times because the reservation does not have a seat assignment. During the second call, a supervisor claimed that the situation was fixed, but he lied to get me off the phone. I am currently on call with them being patient for over an hour being told that I cannot get a seat assigned even though I paid for it and others are being assigned seats. I asked why I am being singled out but I do not get an explanation. I asked if paying again for a seat would help. They just say that they cannot assign a seat.

I was wrongfully accused of vaping on the plane!! My device was sitting in front of me, I never got out of my seat. The flight attendant wrongfully accused me! Demanded I turn it over to her to be disposed of! I declined, it's valued at $150! The kid sitting next to me stated he did not see me vape. She then told me she was calling the cops, I told her go ahead! When exiting the plane, I was rushed by the police, they wanted my I.D. I did nothing wrong, I don't appreciate being treated like a disrespectful child! Horrible customer service and people working for this company!

My initial plans was for me to leave from Philadelphia on April 18, 2019 with connecting flights to Houston and Istanbul flights: (UA6099, TK34, TK1429) and to end up in Hurghada, Egypt on April 19, 2019 with a returning flight to Philadelphia on April 26, 2019 flights: (TK703, TK81, B61259). These initial plans were changed due to the inclement weather in Houston. I was informed by the United Airlines that there were no flights available on April 18, 2019 for me to catch all of my connecting flights so I agreed to leave out of Philadelphia the following day April 19, 2019.

Flew round trip from SFO to Kona. Made a list of the issues we experienced: Advertised seatback screens. None on the way to Kona, although had them on the way back. Advertised the best streaming Wi-Fi. None on the way, hit and miss on the way back. Advertised United air app for movies/TV. Can't download without Wi-Fi. Make sure you do it beforehand. Although the WiFi was spotty rude airport staff at SFO used kiosks to check my own bags. Had to load my own bag on the conveyor in Kona. $100 extra for oversize bags, I was only 7 lbs over. Total fees $440 for 4 checked bags. Indifferent flight attendants. Banged my arm numerous times without acknowledgement. Ran out of snack boxes on both flights. 5 hours with hungry kids! Bring your own! Sticky seats. Non-working bathroom. Next time I'm choosing an airline with better ratings & perks!

First off they will charge $30+ dollars if you have a carry on - NEW POLICY! (Other airlines-$0.00 for a carry on)! Then they don't call your flight over the intercom at the terminal or call you on the cell # you provided at check in so you miss the flight over breakfast. Come to find out the flight was filled with people who they helped to miss the flight from the hour before. I ended up going to the closest airport to home and hiring ground transportation to the airport that I had initially paid to have been sent to. WHAT A FIASCO! + Additional expense.

In a recent United Airlines flight from Richmond, VA to Medford, OR, the gate attendant in Richmond Airport upgraded me to FIRST CLASS for the longest leg of the trip, which was awesome! This leg of the trip was over 4 hours from Richmond, VA to Denver, Colorado; the flight crew was so accommodating and wonderful!! I simply LOVE United Airlines!!!!

My daughter and her six-year-old were scheduled to fly from Boston to San Francisco. The flight turn back after an hour with severe hydraulic problems causing the landing to be surrounded by fire trucks. United Airlines was unable to accommodate all the airline passengers and my daughter was then instructed to wait five hours to a flight to Newark with a two hour layover with a follow on flight to San Francisco. The flight to Newark was delayed by two hours and then the flight from Newark to SFO was delayed by two hours. When my daughter and her six-year-old finally made it into the plane heading to San Francisco, again mechanical problems made the plane over 35 minutes late and they sat again in the plane on the tarmac while maintenance was called. My daughter rarely flies and this was the first flight for the six-year-old.

Our flight got cancelled due to technical problem, we were booked to a stop flights which first flight was delayed so you would arrive 30 minutes after your connection had left but they didn't care and have us a boarding pass to fool us. By looking at monitors we realized what was going on, one more time we got to long line of customer services and after a long wait, we were booked to an overnight flight to arrive next day. Meanwhile I was checking available flight on Google and there was a United leaving soon but they took so long and by misguiding us it was too late to make to the gate for boarding.

I was waiting to be serviced at the ticketing counter at Tucson Airport. After about 5 min, someone came to wait on the line to my left which was to be the overflow line. I was the next to be serviced. Then this agent named Denise came from the office and asked the woman who was standing next to me to come forward. I told her I was the next. She told me to go to kiosk and continued helping this young woman who arrived after me. I used the kiosk and in the mean time the ** male agent helped me to check in my luggage. I am not ** and Denise was **. So was the young woman who she chose to help instead of myself. After this ** customer left, she again went to help another ** customer. I travel extensively and am a Delta Gold member. I have never had this type of experience with Delta in the past. I had to fly United due to the destination. But I would never fly United again. And this agent Denise should not be in the airline/customer service role.

First off the language barrier and wait times only exacerbate any issues you'll have with this airline. I simply wanted to get my bag full of meds and my house keys to get home quicker to pickup my dog. I have to work the next day and the layover was 3+ hours for a 1.3 hour drive!?!? I was told I had to pickup my bags at the final destination as well as no refund.

Purchased basic economy tickets for a family vacation with the expectation of not getting the best seats and being allowed less carry on baggage. 1st, my family which includes 2 minor children were not allowed to sit together. My daughter is not even 3 years old and was forced to sit with strangers. I was placed on stand by and told that my $1100 ticket did not guarantee me a seat on the flight for which I booked. The ticket agents were extremely rude and told me that had they not asked for a volunteer to take the next flight, I could have waited 3 days for a flight and expenses, including hotel, would not be reimbursed.

I would like to share feedback with those who book United Airlines as a basic economic ticket. I have booked this because I was expecting I got a good deal but turned out costly when United Airlines asked us to pay 300$ (150$ for each) at the airport. When I asked to show policy why you are charging too much for cabin bag. United Airlines executive was ignoring and behaved rudely by saying she has to serve other customers. As a customer, I have the right to know why you are charging too much. I have looked up in their website. I didn't found anywhere about 150$ charges. I felt the totally unethical, poor customer service and charged too much. My reservation details are ** dated on 04/06/2019 SFO to PHX.

I took Flight UA 83 from Delhi to Newark UA2320 to Boston on Sunday 17th March 2019. Firstly the flight got delayed by 3 hours at New Delhi and then It was rerouted through Frankfurt. I was supposed to reach Boston at 11 A.M but reached at 4.30 p.m. and missed my office. Confirmation Number **. Not received any compensation for the delay... though it was announced on the flight that I am entitled to one.

I was flying to Chicago and was told my I didn't have to check in my carry on luggage. But when I was checking in for my return flight, the kiosk personnel told that I have to check in my carry on. I explained to him my situation for my incoming flight that I didn't need to pay for my carry on. He was not very helpful and told to proceed to another personnel. After talking to another personnel, I was told again to go to another person. No one seem to know how to resolve the issue and just passing the buck. Finally a lady was able to give me more information but her attitude is rude and blaming for not reading the fine print of my ticket purchase. I'm happy to pay the fee but the way they to a customer is terrible. That's why I'm writing this review.

Scheduled to fly on a Friday from Aspen to St. Louis with a short layover in Chicago, two adults and two kids. The flight into Aspen was initially delayed by an hour, which was going to cause us to miss our connecting flight in Chicago. The gate agent suggested we call customer service to help with rebooking because it would be faster. When I spoke with customer service I was told the delay was due to a mechanical issue. About an hour later the flight out of Aspen was canceled because the inbound plane couldn’t land due to snow (other flights were coming and going, but I won’t fault the pilot for making that judgement).

After a terrible experience with a death in the family (26 year old son in law passed), I returned to Denver for my return flight on 16 March 2019. I was flying United from Denver to Singapore. We were boarded on a 737-800 and after sitting for 20 minutes we were informed that the plane had 2 hydraulic pumps that were faulty. The pilot spent 10 minutes explaining the failure and the pumps job during flight (WAY TOO MUCH INFORMATION FOR THE AVERAGE PUBLIC). The pilot kept us informed throughout of the progress and I appreciated that part.

Yesterday, March 18, 2019, at around 10 PM, I had a tormenting experience with a United Employee named Monica at the PDX airport while checking in. I was flying back to my college to Boston from PDX and had just one small luggage which easily fits under the seats in the plane. I have been traveling with the same luggage in different airlines for a while now, and I have been easily fitting it under the seats in front of me. As usual, I had booked my tickets from the Student Universe website, and I was fully aware that United Airline allowed one bag which fit under the seat (in front of me).

I purchased a block of miles to arrange a trip for multiple passengers in 2018. This trip utilized most, but not all of the miles leaving a balance of about 50k in my account. My plan was to bank them for upgrades and perhaps a future international flight. But when I logged into United MileagePlus this month my balance had been downgraded to zero and United notified me that my miles are now expired and require a $250 fee to "reinstate". I called customer service who directed me to contract fine print. Highly disappointing deceptive tactics and borderline unbelievable that United would essentially steal money like this. I definitely expected more.

Cancelled flights and delays. United rep at O’hare was the rudest woman I’ve ever encountered. We had been stranded at the airport for 2 days on no sleep, absolutely delirious and prior to our encounter, we were in tears. Our 30 minute flight to finally get home was cancelled due to the weather. Instead of offering any help, she suggested we rent a car and drive home. She referenced I need to call “reservation” (I don’t know what that means or what the number is) to get a car. I told her at this point the stupidest most dangerous thing we could do in our state of mind / and no sleep was to be driving period let alone in Chicago traffic. I was polite and basically desperate for any kind of help. She offered none. It was a nightmare experience.

Felt like I was on Meet the Parents at the gate when the agent would not let me load. One person stepped in front of me. Just terrible personality and he did not want to be there. First I flew with them when they dragged you off the plane.

I flew United in February of this year. I fly a few times a month to Michigan to care for my mom. I signed up for the Mileage plus account figuring it would be beneficial. I noticed that my 4 flights had not yet posted to my MileagePlus account in March. I called today to get them added and was told that because I purchased my ticket thru a third party site (Priceline) I could not get reward miles.. Are you serious?? I then was put on hold for over 30 minutes waiting to talk to a supervisor. This makes no sense. I fly American and they allow me to buy my ticket thru a third party and still get their rewards. I will never fly this airline again! Why should I be penalized for using a third party to purchase a cheaper ticket? This makes no sense?

We went for a 3 weeks vacation, flying by United Airlines. Our ticket is a little pricey maybe because it's Christmas season. For our long flight they don't give a complimentary food, you have to purchased all your meal. Mostly airlines when it's on a Long flight they will served free food, but United airlines geezzz.

The rewards program could be better but United has changed seats and flights without much fuss. Some of gate employees need to work on Every guest Every Time. It would be great if leaving from Detroit United had more direct flights.

United is my choice to Asia. I have many choices to fly into Shanghai, which I do regularly from Chicago, but cost versus value and overall experience are my determinant with that being the metric. Multiple gate times and daily flights make for additional convenience.

Our seats were taken from us without our knowledge after flying into Toronto. As we were trying to board the Air Canada flight to Calgary we were informed that United canceled our seat and there were now no seats on the flight. I am still waiting for an explanation from United. This caused my wife very much stress.

They have changed our gate 5 times. They have delayed our flight 4 times. The worst airline! Today is March 16 United Airlines flight # 1214. There is a line of more than 500 people for customer service so they give us “accommodation” but by the time we are at the customer service attendant it will be the time we should come back for the new flight they assigned us. Is a nightmare.

I am currently waiting at IAD for the flight that should have taken off at 10 PM. It's 11:04 and we may take off at 11:30. Or maybe not. Nobody is giving us any information. The official explanations is strong wind at LGA. Weather.com reports winds of 12 MPH in the Long Island area. Not exactly a hurricane force wind, is it? I paid a good money for the flight of 250 miles and UA managed to mess it up. Somehow, whenever I've flown with UA, the flights were late. I have over 200,000 miles with AA and they are decent. From now on, I will avoid UA at all costs.

The cancellation policy is atrocious. You cannot use the miles credit they give you on another flight without paying a few hundred dollars. Also the expiration date for booking a new flight is not generous enough.

UA used to be the #1 airline in the industry BUT as with all things, greed overcame fairness and comfort of passengers. While this is about UA other airlines are just as guilty. They are all looking to increase profits at the expense of the customer. Seats are smaller, amenities are much less and those items which might increase $$ are now only available by purchase. PLUS even check on baggage has fees. Instead of looking for efficiencies in service, fuel and better aircraft they are putting the burden on the consumer. And the truly sad thing is they have the consumer over a barrel - if you want to travel - YOU WILL PAY!

I am a first time flyer alone so I have had an abundant amount of stress the past few days. My original flight was to leave Wednesday, March 13th and return March 18th. I have had my flight delayed twice now to a connecting flight in Denver, CO to my destination Great Falls, MT. Once was due to blizzard conditions which cannot be helped by the airlines. I spoke to a very kind rep early Wednesday morning to get my flight rescheduled; sadly, I did not catch her name. She was very kind, helpful, and apologetic of my situation, despite it not being her fault nor the airlines. She was able to move my departure flight out a day as well as the return flight out to my original 5 day stay in Montana without any additional charges.

Worst airline ever. Lack of communication. My flight got delayed and I ended up missing my connecting flight. Now have to spend the night here at the airport that I don't even know. I can never travel with this airline again.

United has been ok to deal with and fly with. The customer service agent at LAX for United that I dealt with wasn't great, but everything worked out. United doesn't have the same amenities as American that came with my American flight so I'd rather fly American in the future.

They say the right things but I don't feel valued. On their overseas flights, they are often fully booked--they may not need my business and I sense that. Passengers are often just "processed" through the system without any acknowledgement of appreciation.

In my opinion no one should use this airliner. First things first. My flight was canceled due to a blizzard causing a no fly zone. They said they WILL NOT refund me which is illegal. Then when I try to reschedule my flight. They said I can not use my flight credits which I was given personally. Not sure if the airliner itself is doing this or if it is just the United Airlines in Rapid City South Dakota. Either way, I would recommend not flying on it, as they can be really bad.

This airline is horrible. Been waiting for almost 5 hrs because of two screws. Now we are waiting for catering for a 3.5 hour flight. I missed my rental car pick up and will have to stay in a hotel 'cause I have no transportation now. Also missed an appointment. This is the worse flight I have ever taken. Flight 6138 13 March 2019.

Seats are getting smaller and the aisles are too! Awful to feel so cramped for 3 hours. United wants you to pay more to upgrade your seat. I paid plenty for the seats that I bought. Why do they want you to feel like you’re in a tin can?

No leg room, the seats in front make you feel like you're in a sardine can. The seats are very narrow. United advertised upgrades to get more legroom, but could not purchase seats on the United website. Tried to purchase an upgrade at the airport and was told I needed to do it on the web. It was a very long flight and the attendants did not go through the cabin very often. My next trip, I'm going by train.

Great destinations, great airplanes, average service, expensive, great 1st class, good on-time records, very good Latin American destinations, well-equipped hubs (Houston, Newark, SF).

I have a United Airlines Card and was charged for my baggage and tried to explain to the attendant but she was rude, I asked for a supervisor. She said, "None available right now" and since I was tired just gave in paid the baggage fees. Called the office. The only thing they did was apologize.

This is the worst airline I have ever used and I have traveled all over the world. Always late to leave/arrive. Canceled final leg of one flight. Staff was horrible. I will not use this airline ever again. I would rather walk.

Every time I fly United I feel that I have paid for so much more than what they deliver! It feels awful... But I have over a million miles and I keep thinking one day I will use some of them. I always hope that my luggage shows up... in one piece.

Most airports had great assistance from United, except Denver, which was horrible. They failed to assist my husband who just got out of heart surgery and could not lift anything. Other than Denver transition flights, overseas flights with United were great. Got to give United credit. They did compensate for poor assistance at the Denver airport and on return flight from there.

We missed a connecting flight to Quad Cities from O'Hare and despite United Airlines having seats on 3 later flights, they wanted us to wait until the next day (Saturday) for a flight. No live human to talk to. Only some jack** on the phone.

First of all, when you book with United hotels you're actually booking with Booking.com or some other outside reservations company. I booked a hotel in Florence, Italy for four nights for two people. Since I'm traveling with my son I wanted to make sure we had two beds. The reservations person said we wouldn't be guaranteed two beds although they would try. So I spent more money and booked a triple room because it said a triple room would have a double bed and one twin bed.

I was on the flight UA999 on the 7th of March. A orthodox Jewish man asked the steward to find a place next to his friends. The head steward Janson didn't allow even when the steward of the ward showed him a empty seat. I heard the man asking the head steward, "What have I done to you to get this kind of service?" The head went to the door and called assistance and took off the man off the plane. I was shocked to see that in 2019 in the United States this could happened. I asked Janson if we can do anything to get him back. Janson replied, "Shut your mouth as you can be next..." I urgently asked the company to look into this incident and making sure that stewards are compliant with the high standards of service.

Very hostile towards customers. Flight attendants treat you like cattle. Very ridged in treatment, not understanding at all. Do not allow relocating to empty seats to allow for more comfort of passengers.

We purchased 4 tickets to Japan through United reservations. Actually the call center in Philippines. My wife is from the Philippines so she was able to communicate with the agent very easily and clearly of our intentions and concerns. We followed the agent's directions on which flights to purchase that would give us flexibility in case we only needed the return portion of our daughter's flight in case she didn't need the departure part. Well of course she left early and didn't need the departure part. So when we followed the agent's instructions of course all 3 of the customer in-service agents told us the exact opposite of what the booking agent told us.

I fly United because I have to for work. The people on the counters act like they hate their jobs and people in general and the flight attendants are not much better. Just once I would like to see them smile and just try to be nice! One time one actually sat on my arm rest to flirt with my boss. I gently told her he was a happily married man and she said "I don't care".

I booked airline tickets to Chicago and at the end of selecting my flight (2 tickets) Hotel options were there. I knew where I wanted to stay and the hotel I was looking for was there. In appearance I was dealing with Hilton as the pictures of the hotel, all the local phone numbers etc were just as their website. I went through the options and booked 2 rooms, 1 adult in each room. In the end I gave my credit card to "hold" my rooms.

I flew with UA on Feb. 24 from Beijing to RDU, and back again on March 6, 2019. On both trips, I found the service by ticketing agents as well as onboard staff to be courteous and on point. Overall I have to say everything was as perfect as could be expected for an economy class ticket. On the flight to RDU, the plane was a brand new aircraft and simply wonderful inside with electric outlets for ALL seats. (The Boeing 777 on the flight back only had electric outlets between seats, so each 3-seat row only had 2 outlets.)

United Airlines has a good staff at Tulsa and Denver International Airports (as well as elsewhere), at the gates, on the aircraft, and over the phone. The regional service jets are alright, and the staff is reasonable about placing roller board luggage on the plane.

United delivers highly inconsistent service. Some of its employees try to do good work, but they are more than offset by others who are indifferent (at best). To anyone who worked in or lead an organization of more than 100 employees it is painfully on obvious that management is ineffectual. If competition in air travel were as robust as in banking, manufacturing, or most retail services (groceries, clothing, home appliances, et al) United would be out of business and so would American and Delta. I travel a great deal for leisure and recreation. Whenever possible I choose foreign carriers over the American legacy carriers because they are so much better even at slightly higher prices.

We are flying from UA7554 from SLC To LAX. It got delayed 3 times 8 am to 10 am to 12 pm to 2 pm. They are just a jerk, do not care about customers. I went for a refund. They are not willing to help. I will never ever fly in this airlines. I strongly recommend not to fly with this airline.

QRO - Queretaro, Mexico - to IAH Houston Texas - 2 hour flight seated in a United Airlines - Embraer 175 operated by Mesa Airlines. The seats had 0 - zero - padding and likened itself to sitting on a wooden church pew. I am not exaggerating. Literally NO padding. If one inch (1") of padding was added to each seat, the plane would lose 2 rows of seats (8 seats) for that flight segment. Corporate greed couldn't be worse (of course it could be, but you get my point). See you, United Airlines, NEVER AGAIN.

On a flight from RDU to Mumbai via Newark on 6th March'19 the flight was supposed to reach Newark at 5:30 pm. It got delayed by 2 hrs 15 mins. We were on the runway stuck in flight and we waited like that for over an hour. During this time, we received no help from customer service, missed the flight to MUM by 5 mins standing on the boarding gate arguing with insensitive and rude airline staff, no help by airlines. Worst experience. There is simply no coordination between the staff. We missed flight standing on the boarding gate because of United Airlines, there were 30 people with us. Shame on the airlines for harassment, will never travel with United Airlines and suggest the same to everyone.

We flew United from Newark, NJ to Honolulu, HI recently. My husband had previously called the airline to verify whether there would be food available on our 11+ hour flight. They assured him that there would be meals for purchase (gone are the days of providing any type of meal to a passenger, I get that). So during this long flight the flight attendants came around with the food. They informed us that all they had left were the snack boxes. They only had 10 sandwiches from the start on a sold-out flight of 300+ passengers, and they were gone by row 3! These snack boxes are awful, at best. High fat, high sodium, high sugar crap, and not much food at all.

It is really scary at first but then it's gone. Cool and exciting all at the same time then the food is ok. The ride is cool and you get to one place to another place fast and you can see the sky really good.

I have flown more than 2.5 million miles on United. I am disappointed at their recent changes to their frequent flier program. It appears that being a loyal customer is no longer as important to United. I used to fly business class to Europe and elsewhere frequently, but now find that United is no longer price competitive in this class of service, so I shop around more. United is about average on service so is not offering more for the higher prices.

Too many delays, poor seating, no communication on delays, very poor customer service agents, very stupid phone line, very long wait time to talk to agents.

Decent seats and a bit more legroom than their competitors. I like that there are video screens on each seat back. One feature I enjoy lets you monitor the plane’s flight progress. The crews are friendly and helpful.

Just returned from New Zealand/Australia with United. Seats were comfortable for economy, special meals were promptly served and were delicious. Staff was friendly and effective.

Issues with flight changes that don’t allow enough time to change gates! The size of seats are ridiculous and then to charge extra for another inch of leg room is crazy! Plus allowing passengers to check oversize bags at the gate so they avoid baggage fees the honest people pay for!

The airline personnel were helpful when unloading the plane with connection information. They helped with how to find connecting gates which can be very confusing. Some even took me to the board and showed me how to read it.

Never flying United Airlines again. I recently took a trip from North Dakota to Brisbane Australia and back. United managed to ruin over 60% of my flights. It started on my 2nd flight on the way there. The aircraft was delayed for almost 3 hours and did not take off until it should have been landing in San Francisco. Not only that we as customers were given different reasons as to the delays. One said too much rain for 1.5 hours of the delay and the other said too much wind for the other 1.5 hour delay. Landed in San Francisco. The ground was barely wet and there was no wind at all. Get off the plane to the overhead pagers telling us that they are going to close the door for the connecting flight to Auckland NZ, mind you 35 passengers were on the plane late from Denver. Plane gets into NZ late. Miss my connection and have to sit in NZ for 6 hours until the next flight leaves for Brisbane.

I had to go to Denver for a symposium through the university I am attending. While I was boarding the flight to come home, I had a medical issue that I couldn't avoid. In an effort to keep from swallowing my lower denture plate during this medical issue, I took my lower plate out. The male flight attendant took them and I haven't seen them since. All the male flight attendant could talk about is the little blue pill that he also takes, wanting me to give him mine. I do not carry the script with me and, even if I did, I wouldn't have given him any. Apparently he got pissed off when I wouldn't give him any and threw my lower denture plate in the trash. Now United won't replace the lower plate that the male attendant obviously threw away which cost $2,000 just because he didn't get any of his little blue pills that weren't his to begin with!

I purchased a flight through a third party travel company for my, March 2019 trip. Afterwards, I was sent an email which forbids me from enjoying my experience by imposing severe limitations. I hope this site allows me to upload pictures regarding, United’s Basic Economy Restrictions. Here’s my review which I sent to, United:

The absolute worst airline I have ever flown. Flight attendants are lazy and don’t want to do the job that every other do (Delta, American, Alaskan, Southwest. And these are only the American based airlines we flown). All these airlines plus the several Asian airlines I have flown have always been extremely helpful and taken pride in the work. I booked these flights months ago and have literally had nothing but problems since. To start out after well over twelve hours between on the phone and Facebook messenger (because god forbid they actually respond on the post) they send you a private message to try and resolve. After all this time they said they had everything fixed then when we go to finally start our vacation they changed seats on my wife and I and we were no longer together. (Oh yeah and they were no help again.) Next flight was fine from Houston the Cancún.

I fly in and out of Arcata/Eureka, CA airport (ACV) several times a year. Unfortunately, United is the only airline servicing this airport. Never once has a flight experience gone smoothly, but this last one was over the top. Due to a too tight connection between ACV and SFO, I had to reschedule the morning flight to San Francisco (SFO) on 1/30/19 to an evening flight the night before (1/29/19). There was a change fee of $200, plus an upcharge fee of $227. Then, on 1/29, my evening flight to SFO was cancelled with only two hours notification (I was coming to ACV from a destination an hour to the east). By the time I reached rebooking (a 30-minute wait on the phone), the best they could do was three days later. Unacceptable.

Pros: Clean planes, excellent mobile app. Cons: Miserable customer service. I normally fly with the other major airlines and take 4-5 flights per month. I’m 6’8” and try to get an exit row for the additional leg room when it’s available. I’ve never had an issue changing my seat with any of the other major airlines. On this 1/2 full flight, the gate agent and flight attendant would not move my assigned seat into the empty exit row. They followed a poorly constructed customer policy and stated the cost to move into the fully empty exit row would be $88. I’m completely OK selling this premium seat assignment if somebody is willing to pay the premium, but there is no incremental cost to move a person into the empty seat. The standard coach seats are miserable and smaller than other airlines I’ve flown. I’ve not flown United in the past 4+ years and I’ll avoid them moving forward. Not a fan!

This has happened twice in a week: Booked return, non-direct flight at United.com, received e-mail with the reservation number, went online to confirm reservation to find the first leg of travel was not booked. Spent an hour on the phone with United resulting in a higher fare to book my originally "purchased" flight. Always reconfirm your reservations!

United Airlines Customer Service -- I had the seemingly bad luck of flying with your airline. My locator is **. After getting to the airport I found out my flight was cancelled. Once I found out I went to the nearest United ticket counter but on the way ran into a gate agent. She was shorter, fair complexion, Asian or Hispanic I believe with heavy makeup. I explained the situation and she says "you should have known the flight was cancelled since 1 pm." How does chastising me help me get home? I responded, "Sorry. I was at work. I didn't know." She keeps repeating, "Oh you were at work, oh you were at work." She tells me her plane is arriving which wasn't. At the gate refused to help and does a slight jog to the gate and tells me to go back through security to the ticket desk. I walk past get gate and get and still no plane in sight.

I been travel with United Airlines for the past 6 months. Every time I flying out, the customers never nice or be polite once time. I really wonder why they are hired those people. Bad customer service. Never good even once time. My mom is handicap. She can’t not walk at all every time, I ask for a wheelchair assistance they never seem happy to provide services. Every single time I have to wait at least 20 mins. He even told my mom to walk, I told him, "If my mom fall I will sue your airline." Why I need handicap when you guys not help me. That suck! I’m so done with them! This airline so suck! Don’t ever fly out in Cleveland Ohio with United Airlines, they so race with Asian.

Started out with a 45 minute delay in Pittsburgh due to mechanical delay... Fair enough. What comes next is mind blowing. Connecting flight from Chicago is scheduled to leave the same time as my updated arrival time after the first delay. Flight is automatically switched TWICE. I arrive at Chicago O'hare to discover the flight I was originally connecting to also had a delay, I thought wow what a great coincidence. I should be able to catch it. Now after switching back, after the 4th delay on this flight I'm convinced these people have no interest in giving accurate updates on delay information, they simply want to appease you so you don't get another flight. My recommendation, get another flight. Anything but United.

Flight delayed close to three hours for unknown reasons as weather and equipment have not been mentioned in any of the extended delay notices that have been provided over the last three plus hours. I would rather United provide real time departures as opposed to this system of 15 minute additional incriminates that is beyond frustrating as you then Have to sit at the airport for hours.

Airline bookings have become easier and more complex in this internet era. I recently booked a flight to Peru from Seattle using one major travel booking service, but they couldn't offer a convenient and affordable return flight. So, I booked on a competitor. These two flight bookings involved five different airlines - the last of which was United (LAX to SEA).

We took only a carry on, no checked luggage to avoid unnecessary delays at the airport. Upon boarding the aircraft they took our carry-on as they said the overhead compartments were full. Once the aircraft was fully boarded, we were told there is a delay while they service the front strut on the plane. During the flight the WiFi didn't work. We arrived in Denver late and had to run through the airport to catch our next flight to Rapid City. We were too late to board, but they said it doesn't matter as the flight was going to be canceled for bad weather. When the flight was canceled we decided to drive to Rapid City, we requested our carry-on luggage which we should have had with us but United took it from us.

Due to flight complications I missed my connecting flights out of San Francisco. It was the Christmas weekend and I was on my way to see family. Needing a hotel for two nights and the customer services lines long and full of angry holiday travelers, I opted to pay for my own hotel instead of waiting in line for 6 hours for a hotel voucher. On a whim I submitted my receipts along with the circumstances as to why I got my own hotel to United after I had traveled home. Not expecting anything, just thought I'd give it a shot. Not only did they refund my 2-night hotel stay, they also gave me a very generous travel voucher. They did not question my reasoning and were very nice and responded quickly.

So many things went wrong that I don't think there will be room to write it all in the space given. Our flight from Barcelona to Newark (to Columbus) was on an 8 hour delay! United "helpline" rebooked me on a flight to Frankfurt on their sister airline Lufthansa- get to the airport and it is full. Lufthansa tells me he doesn't know why United puts people on full flights!

*** DO NOT FLY UNITED AIRLINES! *** STAY AWAY FROM UNITED AND DO YOURSELF A FAVOR! They will SCAM you, lie to you, will promise you promises that they will not keep and then never respond to your calls and emails or take responsibility for their mistakes. They are the most unethical AIRLINE out there! And I am not the only one saying this...read up about them online!!! See how many people are saying similar things to what I am saying.

Kudos to United Airlines for refunded my canceled flight to San Francisco. It was a trip scheduled for Thanksgiving at which time the Paradise City fire in California blanketed San Francisco in smoke for days. The flight insurance I had purchased, (Generali Global), refused to reimburse me saying the smoke was not their fault. United came to my rescue. Thank you. I will add the American Airlines also refunded my canceled return from San Francisco to Maine ticket for the same reason. I am grateful.

Re: Delayed Baggage from United Flight 5204 on January 2, 2019 (or “How Much Wrong Information Can One Company Give Out in 24 Hours”). BAGGAGE/FILE REFERENCE: **. I never write these sorts of complaints. But my experience with your company was so exceedingly bad that I was compelled to submit a written complaint on this occasion. I was booked and traveled on United Airlines Flight 5204 from Aspen Colorado to Houston Texas – a direct flight. I do not live in Houston. I live in Dallas, but had traveled to/from Aspen/Houston because I spent Christmas in Houston. Flying United from Houston to Aspen direct seemed like the efficient thing to do. That was a big mistake.

Cathy ** answered my phone call to my lost iPad when I phoned United baggage lost and found at Newark NY airport and walked and got it herself. She is outstanding, empathetic and found it for me. I am eternally grateful and she is the ideal United employee. Please give her recognition! Thank you.

My flight had been booked for several days. Round trip in one very long day that began at 3 am. Our plane was supposed to board at 6:50. However, after we waited and waited, they announced at 7pm that our flight would be delayed a half hour. I chose to get a meal at a nearby restaurant while I waited for this delay, and reported back by 7:18. However, when I arrived to the gate to check in, I was declined admission and informed that they gave away my seat. We still have several minutes until take off (7:30 pm due to a half hour delay), and I had waited for over 2 hours for this flight.

Four days ago I arrived home to Seattle after a round trip flight with United to Sydney Australia, it was undoubtedly the worse travel experience of my life having flown the same route over twenty times. (I am Australian having lived in the USA for forty-two years.) To begin with the flight attendants appeared to be in their late fifties and into their sixties. This wouldn't be a problem as I am in my sixties and still working but their attitudes and level of service was atrocious. They barked at the passengers with not even a hint of civility, they would serve a meal (2 in 15 hours) then twenty minutes later would come down the aisle with something to drink to wash the slop down. Obviously they were short handed as it's usual that a drink cart would immediately follow the food cart, not United.

On 3 January 2019, I flew out of Omaha, NE airport via Denver and Dulles airports and then on to Johannesburg on South African Airways. My status on SAA allowed me 3 bags free of charge. However, when I checked in at the United desk in Omaha, they charged me $250 for extra bag. They allowed me two bags free of charge. No amount of complaining helped. I eventually paid the $250 but called an agent at customer service later who told me that what the agent did was not correct and that I should lodge a request for a refund. I did that and United just told me that there would be no refund. I believe that they are flouting the Star Alliance agreement between airlines that they would respect the other's commitments. The service was shocking!

I am at the Hayden, Colorado airport today and was planning to take a Delta flight home, until a Hayden/Delta employee crashed into the Engine causing the flight to be cancelled indefinitely. There is a flight that will get me home later tomorrow, and it is a United Flight (a sister company to Delta that allows them to transfer/exchange flights). Delta asked to speak to a representative at the window to help with the transfer and they refused to initiate the request - out of laziness. They were claiming "time" but there was plenty of time.

So I booked my flight with United thru JustFly and apparently the two weren't on the same page with my flight itinerary. I arrived at 7 pm. My flight was for 8:20pm (Burbank to Sacramento) to be told by a United Agent that my flight was scheduled to leave at 5 pm earlier (which was cancelled but Never received any info via email, probably because my flight was scheduled at 8:20) therefore she didn't know why I was there and she informed me that because I was so late that my ticket was no longer valid And there are no flights from Burbank to Sacramento for another 3 days that LAX has been experiencing cancellations as well due to the weather. I started to get upset freaking out. (Ended up, Not the case)!

Sequence of events at Approximately 9:30 pm, January 8th, 2019, Flight: United Airlines 818 from Buenos Aires, Argentina to Houston, Texas, USA. During on-boarding, My 68 year old friend was opening closed overhead compartments to find space to stow away her luggage. The flight attendant standing near the bathroom called out to her (in a loud voice) and said something in Spanish. I “assumed” it was to tell her that if a compartment is closed that is because they are full of luggage. My friend continued to walk down the aisle of the plane, and opened more overhead compartments. Why? Because she does not speak Spanish and did not understand what the attendant was telling her. So I proceeded to say to the air hostess, “she does not speak Spanish. So she can’t understand you.” This was the attendant’s response in English, “we use whichever language we can.”

I booked a flight from LAX to San Francisco on December 30th 2018 for Saturday, January 5th 2019 at 6:00 AM. I was on my way to the airport with my husband at 4:00 AM when I received an email saying I had switched my flight to Sunday, January 6th at 6:00 AM. I called right away and they told me I had switched it. I explained to them that I had not switched it and I was on my way to the airport. We went back and forth and they pretended to "help" but they did not do anything for us. We were at the airport from 4 AM to 8:30 AM arguing with the people from United Airlines and on the phone with United. Seriously, it was the most horrible experience we went through. No one cared, no one helped us.

Rude people at the desk. Awful customer service! Flew my daughter out Washington Dulles. I will never fly United Airlines again! Plus $30 for a small single carry on? Since when do you pay for a carry on???

I have been flying United once a month for about 2 years and every flight every time was late. Some were hours late but United only tells you the plane is delayed a little and then later a little more so you never know how late. My plane this morning was 3 hours late but they first say it will be delayed 1 hour then they say 2 and later another hour. I am flying back and the plane has been boarded on time and then it sat and waited for late passengers for 45 minutes despite that all of the on time passengers were boarded on time. And no one at United cares. I would not recommend this airline to anyone.

I was flying with my family to San Salvador for New Year's and we were over 15lb which they made clear that their “policies” had changed and 50lb was the limit. We paid for a cardboard box to put our overweight then realize the airline employees who were checking in other people baggage were making money and pocketing 20.00 for overweight baggage then placing a heavy label sticker while we were forced to pay and move stuff in to a flimsy cardboard box, which by the way now I will never receive it for sure since we made it to our destination and it never arrived.

The flight I was on was delayed and showed no urgency whatsoever to get to Houston in a reasonable time. There was a known issue with at least 30 passengers on the flight needing to arrive to Houston on time. The flight crew told us the wrong gate and we had to help direct other passengers to the right gate upon arrival. An extreme lack of professionalism and knowledge of the job was evident. No one working the flight from Detroit to Austin should be anywhere near an airplane ever again.

Employee Melinda ** in customer service in Newark, was very rude and unprofessional. She yelled and screamed at me and did not help me. She told me she did not want to help me and refused to. She does not represent the company well.

They claim a "base fare" for promo flights but did not give promo credit when due because in their ** stupid fine print, tax is not included in price down to the decimal point nor was the upgrades, ridiculous. I hope this airline finally goes out of business for shady airline award flights!

I sent my loved one on a plane from Cleveland to Houston. Their flight was delayed and then delayed again. I keep refreshing the flight tracker to see that they should have landed 45 MINUTES AGO. But there is no way of me finding out if they are still in flight, if not then when is the new estimated time for arrival. And why was it delayed? The app said they were delayed 14 minutes. But that changed to 45 and they don’t offer any form of communication to explain why and what I can do to help. I’m trying everything to find more information but the app is limited. What if there was an accident?

Flight cancelled...okay...but airline changed the reason for the cancellation to avoid having to pay for hotels, meals or offer anything to displaced passengers...most displaced for 2 days. Most callous airline ever. Customer service was lazy, refused to provide a straight answer and made life HELL for people with NOTHING to show. I am not a person who expects anything, but this airline was AWFUL. Discounted hotel certificate was a JOKE. Paid more for a hotel than you would have and my fellow traveler works for a major hotel chain. Worst experience in my life. Put us at the back of the plane to rebook us and flew us over our destination causing us to have to fly on more planes and take more travel time than planned. DO NOT EVER FLY ON UNITED!!!!

When we arrived at VPS on 12/29/18, we discovered that ALL THREE of our bags (along with about half the plane's) had been left behind at IAH, due to “overloading". We were not notified at IAH that this was taking place. We had to wait in line for well over an hour after arriving at VPS, in order to file the claim, after nine hours of travel from Denver, until well after 9pm. All personal effects are STILL MISSING. The next flight in to VPS today was cancelled "due to crew scheduling difficulties". I just spoke with someone in INDIA who told me that our bags were last checked in NEW ORLEANS. He could NOT TELL ME WHEN our bags might arrive in VPS. This is now over 24 hours delayed without three bags worth of personal effects including critical medications. The guy in India was the FIRST to even apologize from United. This is ridiculous. Absolutely ridiculous, United Airlines. TERRIBLE customer service.

I had to cancel a nonrefundable ticket (basic economy class) because I got sick on the same day of departure. I didn't think they would give me a refund, but I thought I could try submitting the doctor's note. It wasn't any serious illness, but I got a virus and I couldn't travel. They reviewed, approved my application and refunded the full amount in 8 days. I am beyond grateful, satisfied with their service and I will definitely book with them in the future. I had separate tickets for my travel, so while United reviewed and approved my application, the other company hasn't even looked at it yet. Highly recommend using United, they care about keeping their customers!

United changed our flights without notifying us, or getting our agreement, it was so tight that something like a 55 min delay, which they caused, made us miss the flight. I have flew with United 6 times, and missed my flight 3 times. I will NEVER use this airline again.

The flight was delayed 2 hours for obscure reasons and 1 hour more because no crew was there for boarding. The staff on the desk of earlier flight refused to help moving me despite seat availability and the plane was still boarding. The flight was diverted to San Antonio because of thunderstorm and we stayed on the plane more than 1 hour because no gateway was available. The pilot refused to fly us back despite the thunderstorm has long passed and condition has improved. Basically we got dumped at San Antonio and told to take the buses back to Houston which is 3-4 hours drive. There were no buses or they showed up late because I couldn't wait any longer and I had to pay 150$ for car rental to drive myself back to Houston airport and pick up my car and drive 1 hour back to home. IF YOU WANT YOUR VACATION RUINED OR YOUR BUSINESS CANCELLED OR DELAYED THEN FLY UNITED.

I wanted to change my flight to a different dates. I was looking on United website to find the same exact price of my original ticket with the date I want. Finally I find something so I called to change. After waiting 30 min on hold I get a rep. I explain what I want done. The rep replied there is a fee to change. It's $125. I agreed so she told me to hold on the phone. Another 30 min passed and she comes back on the phone and told me the price has changed and she can't do anything so I asked to speak to a supervisor. After 47 more min. I get a supervisor on the phone. She was rude and told me that I was wrong about the price and she hang up the phone. She was unprofessional.

I had flight from Chicago to Tel Aviv and I fly a lot and never had any trouble with no one until today when I go with United Airlines. I will never ever in my entire life will fly with this company or recommend to someone. This guys are terrible. They stop the airplane and kick me out. Please stay away from United Airlines. I don’t want you to happen what happen me. Just call Delta or other company. They cancelled flights 5 minutes before. This is a complete bad customer service and also I will go with this to Fox news. I want my money back and more money. Right now I’m in different country and I don’t know how to go back to my home. Please stay away from this company called United Airlines. Don’t do the mistake I did. Please listen to me and call Delta or other air company. Bad customer service. Claim on the way.

Was late every flight. Delays upon delays. Missed every flight I had because they are a terrible outfit. I will never fly this plane as long as I'm alive. What a waste of money. They don't care neither.

Share - share and share again!!! United Airlines: I put my daughter Amanda on a flight from Omaha to Phoenix today to spend Christmas with her grandparents. I booked the ticket back in October and requested special assistance throughout the trip. Amanda has flown before but never alone and to make sure she got to the right gate I made the request.

The insurance United Airlines offers for general tickets, Travel Guard, is a misleading product when being advertised and the coverage is weak. Read the fine print. They don’t make it clear that this only covers for certain specific few emergencies yet they advertise it as a convenient way to get refunded for “mishaps”. It’s a big hassle trying to get refunded and most reasons people need to change flights it won't cover. Going forward I’ll chose to fly with airlines with better customer service like Southwest where you can actually change a flight and not lose a ridiculous amount of money doing it, like you're penalized for at United.

I am unable to check-in online and get my boarding pass because I purchased (choke, choke, $277) economy tickets and they want me to stand in line over the Christmas holiday weekend, so they can check (police) me, ensuring I won’t be taking an additional or oversized bag. Of course, I can bypass this inconvenience by paying them $30 online. First and last time will fly with United.

All of our flights on United Airlines were incredibly disappointing but this was the worst. We did not appreciate the negative attitudes of the employees we interacted with. It's not so much what happened, but the lack of genuine service, and the hostility we experienced. Our return flight from Key West into Newark was late, which caused us to miss our connection to Denver. Although the plane was still at the gate, they would not allow us to board. When the customer service agent changed our tickets, she said my bag would be on the new flight, because the flight we "missed" had not left yet. Well then we didn't really miss it, right? That flight departed more than ten minutes late. There is no good reason for why we missed that flight, other than United overbooking and needing our seats.

We had an issue on the ground in Miami with wheelchair assistance, but upon reaching out to United they immediately rectified the situation. Everyone and everything else about our experience with United was wonderful. Exceeded our expectations, especially their customer service.

My second flight from IAD to SFO was delayed so much so that I would miss my connecting flight to HNL. I went to the service desk to ask to be rerouted and was snapped at by the agent. And was told that I needed to leave the ticket as-is and deal with it once I arrived (and had already missed my connecting flight). On top of which, my courtesy-checked bag was lost in the IAD airport and noted in the system to be sent to Honolulu but ended up being sent to Charlotte, NC. After talking to SIX different agents, I was finally rerouted through a partner airlines. However, my checked luggage did not arrive with me in HNL and I was forced to go buy clothes and toiletries.

I had booked a round trip flight from Ontario, CA to Seattle, WA. Flight there was no problem besides the general unfriendly service from the flight attendants. At 10pm the night before my scheduled 7am return trip home, they cancelled my flight. I understand these things happen but their customer service was extremely rude and not helpful whatsoever. They initially offered to put me on a flight home at 8pm that night. I told them absolutely not - that I had appointments to make in the afternoon which is why I booked an early flight. I told them if they could not book me on a morning flight with them or another carrier then I want a refund. They initially refused to give me a refund and offered me a free drink voucher on the night flight. After arguing with them for about 30 minutes they reluctantly agreed to refund me for the unused half of my trip.

Would not allow me to carry on my small bag that I have traveled with for years. Forced me to check my bag for $60 (due to economy fare), counter people in Boston were very rude, not helpful. And yelling at the customers. Our seats were not together, no help getting our seats together. The United employees have very bad attitudes and the customer service is nowhere to be found. I've been traveling for 50 years, never was not allowed to carry on my small bag or upcharged for the price of my ticket. Good for United that they up charged me because I will NEVER fly UNITED ever again. So much for fly the friendly skies.

I can't even begin to say how PO I am towards United Airlines. We paid for a round trip flight over 2 months ago for my husband to go see his dad. Problem was my husband had to leave early due to his father was dying. He had to leave 3 days earlier than his scheduled flight. The gal on the ticket side phone line told us it'd be cheaper to keep the ticket he had that was a round trip and use that going home, and order a one way flight cause of his father dying. So per her advice we kept his other ticket and order a new one way flight, "No problem," she said. I even double checked just two days ago to make sure all was fine, no PROBLEM. Husband even checked at the desk when he left on the original time, again was told, "NO PROBLEM." He called last night. Was told, "NO PROBLEM!"