United Airlines Reviews

DO NOT FLY INTERNATIONALLY WITH UNITED AIRLINES! My wife and five young kids attempted to fly home from Costa Rica two days ago on July 6th, 2021 after completing the required quarantine for a positive COVID test result (obtained prior to the original return flight on June 26th). They had tested positive on June 25th, and despite having zero symptoms and no illness, they complied with the CDC guidelines, Costa Rica's guidelines, and quarantined for over 10 days in their hotel room.

Let me preface this review by stating that the flight attendants and crew were exceptional. This review is based on the customer service we experienced from United Airlines at Dulles International airport. Our flight UA 1049 was diverted from Newark International airport to IAD due to weather related concerns. When we landed in IAD, we sat on the runway for 2 hours because we were told that we were refueling and then headed back to EWR. After 2 hours, the pilot stated that he could not take us to EWR because of duty limitations but that we would be getting off the plane and catching another flight that night. We went through customs and were told to go to gate C6 to catch another plane to EWR at 10:50pm. The flight at 10:50pm became 12:00am.

Absolutely crazy and terrible customer service. We booked a flight from FLL to IAH to NRT both ways in April 2021. In July we found out we were moving to Denver for a job opportunity. Hoping to cancel the FLL to IAH leg and just catch the flight in Houston, I reached out to United to find out the cost of this.... 1900$ per person!!! TO FLY LESS!!! They could've easily resold our FLL to IAH seats and I would've happily paid a change fee, but to rebook us for another 2k per person is a SCAM and robbery. What was supposed to be a dream valentines day vacation absolutely trashed by a terrible airline and the most uncharismatic customer service.

My wife and I took recently took a trip from Colorado to Ecuador and our experience on United re-enforced why United is either near or at the bottom of the heap where customer service is concerned. We have traveled domestically a number of times during the COVID period and we are veteran travelers. Any time that I have been on a flight and there are unused seats customers have always been able to use them the "spread out" with the exception of first class. On our flight there was a whole row on both sides of the aisle - six seats in a row empty, and they were in the row where there were emergency exits.

I flew from Columbus to Chicago on flight 3527 on Monday June 14th. Not only was the flight delayed for no reason on takeoff, but then I was told to put my bag under the plane, which I had no problem with and the attendant told me that my bag would be available at the baggage claim when I asked where to pick it up. After the flight, I left my terminal in Gate C at the United terminal in O’Hare, which is very far from baggage claim and I headed to get my bag. Upon arrival at the claim I was asked by an employee what I was waiting for and she told me that my bag was at the gate, contrary to what the previous attendant had told me. Instead of offering help with either bringing the bag to me or with a shuttle service of some kind, I was told that I would need to go through security again and then walk all the way back to my gate (about a mile).

Will not be flying United again. Service very unprofessional, paid for premium economy put in back of economy. This was a terrible experience that caused unnecessary stress. Four international travelers including three under 13. Paid 9,000 in tickets to get economy plus and business on way back. I get tickets early to get the seats I want and pay for. This is important to me. Without notification, United changed our seats and put us in the back in economy, not even sitting together. They offered no refund or future upgrades in future…nothing. So we paid for seats we did not get.

I recently planned a trip. I searched for the best price and thought I had found it with United Airlines. I was wrong very wrong. Can only carry a backpack. Not even a carry-on or you will be charged. Then you get charged to have an assigned seat. Before you know it the cost creeps up way beyond the other airlines. Don't use united.

0 STARS!!!! AVOID AT ALL COST!!! SPEND THE EXTRA MONEY AND FLY WITH A COMPANY THAT CARES!!! I purchased a round trip flight from CLT to DIA May 2021. I took myself and my 2 children, so naturally I brought a stroller along for the flight. Upon returning home I realized that my new 275.00 2 seat stroller was damaged to the point I could only use one seat! I went into baggage claim and there was nobody available because we landed after 10pm. I was told to file a claim online so I did. I waited 2 weeks and after not hearing anything I decided to call their 1800#. I was placed on hold several times just to find out that all my luggage was covered but NOT MY STROLLER! WHAT?? They offered me a 75$ flight voucher and said there was nothing they could do for MY PROPERTY that they damaged...

I was with my sister-in-law and soon-to-be sister-in-law trying to fly home (1st of 2 flights) after my soon-to-be sister-in-law's bachelorette trip. Our flight time had been changed, and we were 10 minutes late to check our luggage. We received no explanation, no courtesy, no solution. In fact, we were told very rudely that we weren't going anywhere today. For 20-30 minutes, we were given only this response and told to fly the next day. We had nowhere to stay, and two of us were just trying to get home to our kids.

ADL is United’s trusted travel partner for covid testing required for travel to Hawaii. Note tests are not returnable and cannot be used on other airlines. Don’t buy these. Costco and Walgreens sell these kits and are also trusted travel partners. Much easier to manage especially if you have to cancel your travel plans as we did. A very expensive purchase and ultimate loss!!

United changed my flight plans a few days before departure. This resulted in ten additional hours of travel. No compensation whatsoever since I've already booked a hotel for my arrival. The customer service was horrible (took over an hour and half just to connect with an agent). The agent kept on stalling since she was having technical issues on her end for some reason. She couldn't even give me basic info on the flight change for over twenty minutes. What makes me mad is that this isn't even the first time United Airlines changed my flights last minute... This is my last time flying with United!

Trying to use this airline for work will not work. They change the reservation - not by hours but by complete days. There’s no point. Use an airline that actually flies to the location (not 4 hours away) on the day you need. Truthfully, some of the worst outsourced CS help, combined with an inability to maintain an actual flight plan should tell you all you need to know. Refunds are pointless and they do NOT give free flights after hours and hours of tribulation. Run.

I have used this airline carrier for over 20 years, unfortunately into and out of SFO, as it has been the only carrier that flies from there to my hometown, into a small airport north of SF, where my family lives. A couple years ago, I was heading to my family's hometown on a Friday for my husband's memorial service the next morning, where he had spent most of his adult life serving the public (the local service where we lived at the time of his death was for friends at our new home). Soon after my husband's death, due to shock, I had fallen down a ladder and broke my heel. For the trip, I had been recovering for 3 months and still used a cane. My flight to SF was delayed by SF due to weather - a common occurrence.

We were offered future flight credit when we could not disembark in New Zealand, due to country closing their borders because COVID-19. We should have been offered full cash refund! We tried using credit for a flight to Rapid City in August 2021, we were told only good for New Zealand, our credit voucher says any United Destinations! Terrible company to deal with!!!!

I paid on March 2nd for two seats from Orlando to Newark where I was able to choose my seats. A week later I got an email saying my seats were changed. So I called United and due to inconvenience the representative upgraded us since the original seats we chose were not available. Then a few weeks later I got another email saying my flight seat were changed and the flight time of arriving in Newark at 6:44pm was no longer available. Which in fact it was available. So I called United again spent 2 hours on the phone. The representative changed our seats back to the original row, apologizing for the inconvenience, unsure of why they kept changing our seat location.

This ** sell you tickets and then right before your flight day cancel your trips with no explanation and they told me that my refund would take 6 to 8 weeks for me to get it and when I expressed that is not fair they told me that I wasn't forced to book a flight with them. Really is this a joke, is this their customer service??? I advise stay away from this company if you want to call this a company. I call it Highway robbery. ** UNITED AIRLINES.

Flight attendant accused a friend of mine of vaping in the bathroom. Didn’t have any evidence. Didn’t bother to look for any. Didn’t check. We offered to be searched. We had just went through TSA. They separated us from friends and family. Didn’t tell us that we were going to be removed from the plane. Luggage still still left on the plane and furthermore I was just want to take it with the accuser and they also kick me off the plane as well. I kept asking them why was I being kicked off the plane even though I wasn’t the one that was being accused. They stated because we were on the same ticket.

1. SEATS CHANGED. Upon checking in for our return flight in Istanbul on April 8th, we discovered that our seats had been changed for the final Denver to Seattle segment of our return trip. Apparently, there was an equipment change; our previous seats of 3D, 3E were changed to 1B, 2E. The obvious problem was that we were no longer sitting together. The second issue was that my husband was put in the bulkhead, in our view the most inferior row of first class.

We have been United Airlines Mileage Plus members almost years. We booked a flight August 2020 sitting next to my wife with seats reserved next to each other in economy plus in the emergency exit aisle. The day before they split us up on opposites of the airplane with one seat right next to the VERY BACK of the airplane next to the bathrooms! When I call to resolve it, Alex hung up on me and so did Glenda a supervisor. This is the world's worst airlines!!!! Any other airlines is better. On the way to Kona the flight service was the WORST! No food, no friendly service and the seats were filthy. Date of travel: April 2021

I have been a MileagePlus member for 7 years and have traveled numerous times with United and was mostly satisfied with their service. But on the last 12 months I have traveled 4 times and on 3 of this trips I have come home to find out missing items from my baggage. The first 2 claims were paid but my 3rd claim was denied according to the wording on the denial letter because I falsified/altered information. I explained to the representative that I probably misunderstood/overlooked the question and that it was not intentionally. I erroneously answered "No" to a question that should have been a "Yes" and for that I was treated as trying to commit fraud. I'm disappointed with United handling of my claim but I guess my mistake worked in their favor and they used it to avoid having to pay my claim.

The night before the flight was to leave I get a notification that the first leg of my trip was delayed due to “pilot rest.” Fine, but because of this I will miss my connecting flight. Call customer service to make it right and after 1 hour (most of which was spent on hold) I’m told they can only give me a voucher for the first leg because the second was on time. ARE YOU KIDDING ME!? I CAN'T MAKE THE SECOND LEG BECAUSE OF YOUR ERROR! So rather than lose that amount I took the entire $707 full trip refund. I was able to get to my third leg of the trip via American Airlines for $495. When I rebooked my last leg of the trip it was $777!! More than the entire flight was previously for only 1/8th of the distance. I will never fly United again. They’re practically thieves. Do yourself a favor and fly another airline.

Seats are a bit tight but staffs professionalism makes up for it. I don’t think there any need to change aside from the airplane choices such as airbus instead of the majority of the Boeing aircrafts which are outdated.

I have flown with this airline, and prefer it over the others. Most of the time the flights are smooth. The flight attendants are courteous and attentive. The passengers receive disinfectant wipes and I think their website is user friendly. The prices are fair, and there are times when the flight time is cut short, which is always a benefit for me. I will continue to use this airline.

They have lost my luggage several times and cancelled flights without notification. We were in a group tour to Europe and when we arrived, the flight out of IN to Canada where our connecting flight was was cancelled. We had to scramble to find flights for 30 people with another airline and had to change our connecting flight. We were not notified of this and did not find out until we got to the airport where we found the entire United desk closed.

Had to rent a car from Chicago Airport to Fargo ND to get home. Had to fight with staff and managers for a flight from Tampa to Chicago as flight was canceled from Tampa to Denver, because of blizzard. My flight was never scheduled for a Denver destination... but that's what they kept telling us , Until I had enough and demanded 3 seats on the next flight out of Tampa into Chicago... From Chicago to Fargo they shut us down completely... We purchased these tickets round trip from Fargo/Tampa a month ahead. Luckily arrived in Fargo 3 hrs before my wife's surgery. It was a crime seeing this happen and many others were left in Chicago as well.

It always seems as if I'm playing air travel roulette when I fly United - will the airplane depart on time to make connections or not. The last time I flew I had to run from one concourse to another in DIA. Not fun.

This flight on 2/6/21 from Dulles to Dallas Fort Check-in was helped by a very nice lady who ensure none of our bags were overweight and let us shift stuff between bags to balance the weights between bags. That same lady was helping with the boarding process at our gate. United requires all passengers to wear a mask all the time when we were checking in, at the gate and at all times during the trip, except when we are eating or drinking. Boarding was done by rows from back to front, and gate agents announced it beforehand so everyone knows when their turn is coming and there is no rushing towards the gate. Very organized. We always carry some Clorox wipes with us when we're flying that we use to clean the armrests, seatbelt, tray table, screen etc. since we didn't think the airline would provide the wipes. After we board, we were given sanitizing wipes, so we can use that instead of Clorox. Good job, United!

I feel safe, staff is very friendly and helpful. I have eyesight issues and they helped me and were very patient while doing it. I love when employees go above and beyond what their wages are. They are awesome!

3 of 5 flights that I booked with United were canceled. Two of those resulted in an overnight stay at a hotel. The hotels were both of poor quality. The other flight was rebooked the same day. None of the flight cancelations were weather related, and United did not give a reasonable explanation.

The quality of the airline always surpasses many others. I trust their service and appreciate how they have taken such good precautions against covid. They even provide disinfecting products to their passengers so that they feel they can scub further. The staff on onboard is always professional.

As a two million mile flyer over five decades I have gravitated to flying United. During this pandemic they have taken the necessary adjustments to keep their crews and customers safe. Looking forward to more trips later this year.

I have missed so many important events in my life because of United Airlines including a cruise. They are perpetually late. Their planes are very unsafe as proven by the last recall. They don’t seem to care about people as proven by them hauling that doctor off one of the airplanes. In short they are one of the worst corporations in our country. They care only about profit not about safety. Their on time record is probably the worst of any airline. For your own well-being I would suggest you take any other airline possible to reach your destinations safely.

It has been a while since I have flown, but then to the best of my memory the seats were adequately comfortable and the meals were good. Also the landing and takeoff was smooth. I was in the military for 22 years and had to fly commercial several times.

Helpful at gate and in flight. Sometimes not so much over the phone. One time damaged a roller/walker stirs at takeoff and filed complaint at destination. Replacement received at no cost within two days. Good service.

My flight was canceled and nobody informed me. I was flying from Tucson to San Antonio. I was sent to American Airlines to DFW without a final destination. I had to spend the night and then the next morning I was not allowed in any flight by AA because United failed to issue ticketing. I spent hours talking to Customer service and they never help me. I ended up calling family to drive me San Antonio. It was the half-flight from hell.

Having flown on United many times, in my opinion, the service crew was the nicest, most polite, and curious in all the years of flying. Both in Fort Myers and at IAD. The inside of the plane was immaculate, the seats were new, (still cramped) but just a great experience.

I do not always fly United but when I do I feel safe! I have always been well looked after and had food services as I am diabetic! I walk with a walker and I can sit near the front as I am an older flyer and will experience my 80 Birthday this year. I needs small help at times!

The staff and attention make the trip so comfortable you don’t even worry about the accommodations. Flights are almost always on time, planes are always clean; and I feel safe with the health precautions and safety measures they enforce.

They are polite, professional, planes are clean, they will not overcrowd the plane and most center seats are empty which makes me comfortable flying with them. Their crew listens to the passengers and accommodates accordingly. They do serve pretzels and refreshments in the plane which is good to keep your self busy. The staff is humble and polite. Their deals are often better than others between Cali to Arizona and central states.

I was ripped off by United airlines. This airline cancelled my airline flight with final destination being Nairobi, Kenya, in Houston, Texas, earlier in this month of March '2021. I arrived at the first stop of my itinerary from San Antonio to Houston, Texas and then I had to return right back to San Antonio, Texas. After I arrived in Houston, the Houston Intercontinental airport stop cancelled the rest of my flight to Nairobi Kenya. They said that the kind of covid test I had taken, which was the antigen covid test, was unacceptable for going to Kenya. The paperwork I had from the clinic in San Antonio, Texas where I'd taken the covid test showed negative results. I was not given a refund from the Generali insurance I'd bought for the airline tickets because the insurance said that they don't give refunds if the trip is cancelled because of covid prevention. However I did not have covid and I had no covid symptoms.

Worst airline I have ever used; bad service, rude attendants, spilled hot coffee on me in business class, this was on a domestic flight. On international flight to China experienced similar service, rude attendant, arrogant attitude.

No direct flight to Oregon from Key West Florida, 8 hour layover in Miami, then to Dallas 6 hour layover, then to Sacramento 10 hour layover, then 1 hour flight to Medford for a FUNERAL! HORRIBLE AIRLINES.

We were scheduled to fly from Denver to Sioux Falls SD. It was snowing in Sioux Falls and 5 inches of snow was expected. United canceled the flight even though other airlines were making the same trip. We watched other airlines go there all day. We were supposed to leave Denver at 7:00 am. We ended up taking off at 11:00 pm. The rude United staff offered to buy us a Mcdonalds meal. Several previous flights on United gave us poor service and rude employees.

I'd just had brain surgery and this airline was not accommodating in the least. On my way to have the brain surgery, we missed our flight because of some problems at airport security. They left me stranded at the airport missing some of my medical tests. I tried Customer Service and my wife kept calling the 800#. We had to pay out of pocket to fly with a different airline and never got a refund from United.

I flew United Airlines when I had to go to Palo Alto VA hospital, it was a nice ride, the only unpleasant experience I had was in San Francisco airport with one of the customer service employees, she was very rude, unprofessional, and had no respect at all for me, I'm a Disabled Veteran and Combat Medic, she treated me about as low as you can get, just because I asked her a question, but everything else was great, the pilots, flight attendants and my flight, both coming back and going there, other than the one bad apple, it was a pleasant experience.

Recently had to travel international destination. Superb precautions were in place. Crew is great. Representatives were helping at every step from depart to destination. Would fly again with United. Great service and great customer care.

When Continental merged with them their service, they professionalism became number 1 in the industry. Friendly, and well mannered, and professional, they are knowledgeable and a pleasure to fly with. I am. I have seen what could have been a conflict handled with such fitness it made it nothing.

I took a plane trip in July 2020 from Florida to Colorado. At this point, airlines were still blocking the middle seat in each row. The flight attendants on this particular flight were dismissive and not friendly. Multiple passengers had their masks off and none of the flight attendants did anything to change that.

I have been flying with United for over 20 years. I have never had an issue with anything. All airlines have unexpected delays. But with United, they always seem to keep you updated and informed better than the other airlines.

United really focused on customer service and was very helpful at the kiosk. They left the airport on time and arrived a little bit early. The restroom on the plane was actually clean and had a good supply of paper towels. There wasn’t enough room in the overhead bins because everyone had carryons and the flight was full but they checked my bag at the door and it was waiting for me and ready to go right when I got off of the plane.

United has always been great when there is a problem taking care of its guests. I try to fly them as often as possible. They have excellent customer service. I don't like that there aren't any free snacks anymore or Gluten free options which I why I gave them a 4. However I will still fly with them.

Traveling with United is just a way to get from point A to point B. Planes are usually crowded and cramped, seats are usually uncomfortable. Always very glad when I reach my destinations. Amenities are few. They do not make flying a very pleasant experience. Just a means of transportation.

I always fly United, I love them. They make me feel wanted and valued. I would totally recommend them to family and friends. I am always flying someplace and my first choice is United. I have never had a problem with them.

I have a credit card with United, and I have been a holder of their credit card for two years. I have been flying with United past 10 years or more and have been satisfied with their service. However, A day before the flight I bought recently on March 16th, 2021, they changed my flight from Honolulu Hawaii to Eugene Oregon that was supposed to go through SFO to Denver instead. I had graduation at Eugene that week, so I tried to change my flight back to go through the airport somewhere on the east coast so it's closer. As I looked up the flight I noticed that the flight I was supposed to be on was still there. So I tried to change the flight back to the original ticket online. However, the website kicked me out more than 10 times. I decided to give a call to the support line. I waited thirty minutes to connect to the line, but the employee did not speak English well, and they tried to charge me extra to change it back to the original flight I was on.

Customer service is not good. Staff are not prepared and feel like they are stressed. I have flown with United for several decades and I can assure you that the service is deteriorating. The last few years whenever I can I will choose a different airline.

I have always had problems with my United flights, always switching flights on me and causing connection problems, every seat full during the epidemic and therefore no water drinking or snacks possible because masks could not be safely removed for that. Check in problems, etc.

We traveled from Chicago to Sarasota on flight 511, and our first class flight attendant Jody went above and beyond. She entertained our toddler which was a Godsend! The entire crew was so nice and helpful!

Purchased tickets, Covid canceled meeting at one of the locations on our 2 city flight. Called United to ask what options we had. United stated that they would refund the portion of trip not needed. Got a confirm email stating refund is all set and going back on card used to purchase. 3 months later I contacted united to find out when my refund would be posted on my credit card. United stated that I did not qualify for refund. United was going to keep my money forever. I will be taking united to court for my refund.

After 4 years of planning a trip (cancelled once by covid), we had reservations with United Airlines (7 travelers) on March 27, 2021. Reservations were made May 2020. Based on the original flight information we made plans for 8 days; arriving early in the morning and leaving by early evening. Several months before our trip dates, United made a slight change of 25 minutes to our arrival flight, no big deal. However, just 20 days from our trip dates, they changed our return flight 4 hours early. This was a game changer, we had plans/reservations for that last day. Unfortunately, with so little notice alternate flights will completely full. Another airline was a possibility but the cost was astronomical. I will never book another flight with United. They are completely undependable. Flyers be aware, take another airline.

I booked a return flight through United. My flight was changed once before but only with mere minutes affecting my flight. My flight was then changed AGAIN, but this time the change was hours later than my original flight and also added a stop. My nonstop flight now had a 2-hour layover and had me landing to my destination 10 HOURS LATER than what I originally booked. I called the airline to sort this out. I started at 10 a.m. trying to connect with an agent over chat....

We had a flight out of Texas that occurred during the severe winter storm. We suffered damage to our home and were not able to leave. We contacted them about 48 hours in advance. They had other people waiting on standby so I know they filled those seats. To top it off when the second storm hit they canceled the first leg of our flight so we would not have made it anyway. This wasn’t a sudden change of mind this was a state wide emergency and no one who had any sense would have left their property under those conditions. United may give good service but it’s only when it doesn’t cost them anything.

2020 I had to cancel my flight for Los Cabos 2 one way tickets for 2 people. One segment was United. For both of us we were given a credit of $537.50. I have been trying to rebook, upgrading to business class (less scary with Covid still around). I was told it would be $1,459 per ticket less the ($268.50)=$2380 for 2 tickets. However Pricing on their website came out to $670.66 for both of us less the credit ($537.50)= $133.16 we owe in total. Quite a difference. When I have tried to explain that is crazy, their answer is it is not a new booking. However a flight credit is just that. You make a new booking and then apply the credit to the current price. Am I going crazy? How can I make someone understand if I am not. I have called and spoken with 3-4 people already. I have completed getting to Los Cabos, but can't seem to resolve this getting home.

We had a major horrible experience with the United Airlines Agents at DFW airport (E5). It's my son’s wedding and they harassed me and my wife at the check in counter, the manager said it was ok to board the flight, but the employee (Sandra, she would not disclose her last name and flipped the badge and another employee (Aaron **) defended her and started arguing with us and was very very rude) did not even listen to her. All the employees started harassing us together, they were laughing at our faces while we were actually in tears cause we were about to miss our son's wedding. They traumatized us and my wife is scared to travel again due to this harassment. The names of the employees are as follows:

I have flown with United for the last 5 years. In the beginning everything was great, comfortable seats, kind caring flight attendants, and good amenities. Then about a year and a half ago the bad flights started. Delay after delay with a few cancelations, I missed more than 1 important appointment due to United's negligence. Now with the pandemic in full swing they seem to enjoy using their smallest planes and packing them full.

United just doesn’t get it! In world of COVID other airlines are focusing on customer service! United just keeps shooting themselves in the foot!!! They waive change fees which is great; however, if you book a business or economy ticket they won’t let you change the ticket for a lower class fare like basic economy. This they make you pay more for a rebooking flight even though basic economy may be available!!! Racket to make more money with no customer focus!!! It’s a shame they just can’t get their act together like Delta and SW airlines!!!! Oh well. At least they are consistent!

My originating flight was delayed by United which caused me to miss my connecting flight #2019 on 2/11/21. Im 62 flying alone, haven't ate all day, no luggage. Went to customer service and I received a coupon for a discount on a room, not an apology or they would would offer to pay the room just sent me on my way. I'm just very disappointed in United.

Trip canceled due to covid. And they won't even extend 2 tickets until end of year until covid better...worse customer service I ever had. Will never fly United again after losing money on 2 tickets. WAS LOYAL CUSTOMER OVER 20 YEARS.

I have a MileagePlus Explorer card. Great benefits with 5x miles per dollar. But every time I fly they hassle me about my free checked bag. The check-in process says I need to pay $35 for the checked bag. I get free bags with my mileage plus account. I spend over 30 min on the phone, and about the same amount of time in addition to that on their messaging customer service trying to get this figured out and it then froze. For someone who spends $5-10K every month on their card and pay it off every month, there should be nothing but great service, including a free checked bag.

On our return flight home from Denver, CO back in early December, we had the best customer service anyone could ask for. Here's what happened: out of 6 family members, 3 were scheduled on a direct flight home, while the other 3 were scheduled for a much longer, 1 stop flight home. We really wanted to be on the same flight, in order to be together and get home much quicker. Well, the bible says "you have not because you ask not ..."

I purchased 4 tickets in January 2020 for an overseas travel in July 2020. The flights were canceled due to COVID 19 so I requested refund which I only got refund for 2 tickets after 5 months, and still waiting for the other 2. I emailed United but never got any response, I called several times with no luck to resolve simply because they never tell you the truth, they kept telling me you will receive your refund in 72 hours which never came! It's been 1 year. Can you imagine someone stealing from you $3000 without anything that you can do? That's United Airlines.

Had 2 sets of tickets to Italy that were cancelled and was told if I took credits I could use them to rebook those tickets or any tickets for anywhere and when I tried to they said I could not use them as it was a partner airline the same as the cancelled tickets and the only one that flies there. United should not have advised me as they knew that I wanted to be able to use them to fly to Florence as I have a home there and fly back and forth with my wife and sometimes family 2 or 3 times a year and the credits are useless. I feel like they stole $11,000 from me. I was told different stories from different agents on how to solve the problem and got nowhere after spending 30 hrs speaking to various departments and in the end denied. I have now filed a complaint with DOT and then will hire a lawyer as I am stuck with $11,000 in credits that I can not use.

I have to travel a lot. I used only American Airlines and United for my trips because this is the only options for me. United is far below American Airlines. They discriminate the passengers according you give $30 for a bag. They let people who give money for check in online. They give reason that they need to check your items by their employee if it is fit in their policy. Then how about who give money? They still have carry on. How about those? Ridiculous airline with discrimination policy.

The flight attendant in First Class placed personal belongings on the emergency exit handle of the main cabin door during a flight. This is a direct safety violation. I have pictures of this incident.

Where do I start... The first flight on 10 Oct 2020 - we went from Sacramento to Kansas City. (Layover in Denver). Mechanical issues in Sacramento and missed our flight in Denver and had to wait for 6 hours to get on the last flight out. ALL Flights full and every seat being used in the pandemic. 12 Oct 2020 - Kansas City to Sacramento (layover in Denver). Well... They took my carry-on bag in Kansas City and (that is lost and still can't find it). Then because of wind made us detour and in Colorado Springs and missed out flight in Denver to get home to Sacramento that day. They told us they couldn't get us on a flight home that night. They wanted us to wait 3 days and we ended up on a Delta flight (much better service. plane, seats, middle seat not being used during the pandemic). Had to fly through Utah to get home at almost midnight instead of 3:45pm in the afternoon.

Literally the worst airline in the sky! Just came back from California, had a layover from Houston to Chicago then buffalo. In Houston, departure was set for 2:20pm but didn't board until 2:30 due to a crew member running behind schedule. Then there was a lightning strike 15 mins after boarding, then they had to drop the cargo door and move luggage because of a weight proportioning issue. Finally we arrive to Chicago and our plane to Buffalo had already left. We go to customer service, soonest flight out is the next day. They say they won't compensate us for a hotel because the delay was due to weather, I said I needed a supervisor immediately.

United is the worst airline that I have ever used. I am a frequent flyer, so you can imagine my utter annoyance when 4/5 united flights between 2018-2019 had complications. From hours of delays waiting for another plane to arrive to straight up cancellations with no seats available on other flights for 3 days, United has proven themselves to be trash. Their customer service offered no compensation or promo code when I failed complaints. Every time I see a united flight pop up as an option for my travels, I feel violated. Just two days ago we live to Canada with Air Canada. There was a tiny hiccup with my baggage which customer service handled with ease and through in a 10% off promo code for my next flight! Moral of the story, don’t ever waste your time or money on United Airlines. If this could be a 0 star review, it would be.

My boyfriend and I had planned a short but very special 5-day trip from 11/21-11/26 to celebrate my birthday (our first celebration together) in Bora Bora, French Polynesia. Bora Bora is situated ~1hr flight from PPT (Papeete, Tahiti). We planned to stay at the exclusive Conrad Bora Bora, this is a $3,000/night one-in-a-lifetime experience we are talking about, and we were looking forward to celebrating my birthday with our friends and this was all planned 6 months ago. Also, our first international trip in 2020 during these crazy and uncertain times.

My sons recently flew on United Airlines to visit us for Thanksgiving from their college break. So I discovered a few schemes that United Airlines has created in order for the passenger to purchase the most expensive ticket. We purchased the economy tickets in which we discovered United Airlines makes it more difficult to check in ON PURPOSE!

For bag worth Rs 15000 damage, compensation of only 7300 Rs is agreed...Only after giving invoice of new purchased bag. Why compelling me to purchase new bag. I'm just asking compensation for my damage.

I had booked a ticket for my fiance to Mexico to see his very ill father for November, but with his father bad condition he had to fly out a lot earlier to see his father. I called United Airlines to cancel the original trip and I was told the only way to get a cash refund of money we paid was show proof of death or email medical records of his father's failing health.

We booked a cruise for Dec. 5 2020 which was canceled due to COVID. We booked our air on United at the same time on June 5, 2020. When I called today I was asked to give them my credit card for their cancellation fee of USD 200 although they have my monies of 571.77. When we booked it states in the disclosure for tickets issued between 4/1/20 and 6\30\20 they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from original ticket issue date. Now they have the audacity to charge an additional USD 200 to cancel. What a rip off airline. Never fly UNITED again. They make their rules after the fact and don't live up to their written agreements. BEWARE, TRAVELERS.

I traveled with a dog, service animal! They could not confirm that I add service animal on my reservation, they charged me ticket gait service animal and IT took them one hour to do that. I was Almost late on my flight!! In meantime while I'm waiting, employees stand, they have ugly comments based on what I wear, they are lazy, very unpleasant and rude! I never saw something like this with Airline.

I never even got to fly. They eliminated the flight I paid for 7 weeks in advance. I had a choice to accept the change which was 100 % unacceptable, or cancel the flight so I canceled. Now I have to laboriously arrange another flight. If I ran my business like that I would have gone bankrupt 20 years ago. The email about the canceled flight should have automatically triggered a refund, right? Or had a link to book a new flight at the same price, right? Nothing. So I had to spend about an hour that I don't have working through United's poorly designed website and endless phone tree to speak to a person.

I’ve never felt so unsafe on a flight since Covid began. The flight was absolutely filthy. Pretty sure it was not sanitized or cleaned prior to our boarding. The pockets in front of me had chunks of peanut butter from whoever was sitting there before. I was also shocked to see the flight was packed to maximum capacity. The gentlemen behind me was coughing up a storm. With so many people on a flight, you can’t tell me not one person had Covid! I’m super afraid now and will not be flying with United. This is very alarming.

The worst airline ever is the United Airlines customer service. Even If this airline was free, never take it. I've never seen such bad customer service like that before. They're lazy, disrespectful, careless, and so so very rude!! They nearly made my daughter miss her flight even though we arrived over 2 hours early. They made not only us, but many people around us wait in line multiple times and open their bags to throw things out. Not only that, but after telling us our bag was good to go, as we were on our way to the plane, they told us our handbag will not fit and we were forced to leave the whole bag behind. If I could've canceled the whole trip to wait for another airline I would have. Worst experience. Never again.

Jan from the customer service team took my call. After I explained to her that my brother in law had passed yesterday she went above and beyond to move my flight schedule back a day without accruing any fees. This was truly a small miracle that I needed and I know this is small, but it is something I will remember forever.

I bought 2 tickets for my son and companion through Asap Tickets. Due to COVID Lufthansa canceled his flights. After contacted United, I canceled 1 ticket not knowing I was supposed to call my travel agency for that and left the other ticket active. The reservation person told me they will give me an electronic travel certificate that I received in 6/17/20. At the next day they voided it, then I canceled the other ticket 7/29/20 that they are saying we will get a refund for it. After multiple calls to refunds department today the travel agent from Asap called with me to clarified this problem. The lies that came from United Airlines is awful.

I booked tickets purposely on United because of what they offered for price but equally for the time of flight, duration of trip and convenience. The original booking was for a evening flight, 3.25 hours, nonstop. We received a notification that our flight was changed COMPLETELY. Instead of departing in the evening and flying non-stop United decided we need to fly out in the morning, one connecting flight in Washington and then to our destination. We have work that day so we made the flight an evening departure for a reason. They take it upon themselves to make their customers rearrange their entire itinerary without any consideration. It feels like a bait and switch gimmick to me.

I recently flew round trip from Atlanta to O'Hare on United and could not have been more pleased. From reservations to check in, going through security, to boarding and in flight service everything went very smoothly. I am an elderly, arthritic, overweight, cancer patient that had to travel to a funeral. I have one of those faces that always looks grumpy, and truth be told I usually am. But United even made ME smile. I had heard such horror stories on how horrible air travel has gotten, well not on United Express. Their seats are roomy with plenty of leg space, even in coach. I was pre-boarded and assigned seating with even extra legroom. I have a good, rather expensive walker, and they took excellent care of it, I gave it to them on boarding the plane, and it was waiting for me when I got off. They even had wheelchairs waiting for me when I got off, with friendly attendants. I would not hesitate to fly them again. It was like flying used to be.

Had the rudest, aggressive and combative main cabin head flight attendant ever. 15 secs after I sit down, this woman starts on me about my bags not under the seat. I mentioned something about the attitude and my chair mate agreed, he said it was present prior to boarding since she had gotten into it with him. 4 hrs of harassment and treated with malice and hate right off the bat. Had tray table down with my legs crossed, not Ok so I stopped, though the rudeness didn't. Another point my legs are cramping so I extended them in front of me. I was told this was not ok due to COVID. I asked" Does United not disinfect between flights? That's what the ad says" She fumbled for words and did not give me a yes or no answer.

United Airlines is holding our $2,300.00 for a trip to Spain in May 2020 which was canceled due to COVID-19. We are now sending our credit card company we used to buy the tickets a complaint letter asking for help getting our refund. I hope someone from United sees this and decides to help us get our refund since this is the worst experience I have ever had with an Airline company.

I book an international flight with United for $685. I later had to cancel the flight for Covid-19 related issues. When I re-booked a flight the ticket happened to be $148 cheaper. I asked for a refund. The united representative said they could give me a travel certificate which I could use on a subsequent flight. I finally got clearance to travel and tried to re-book a flight with united. This time the ticket price had gone up by $78. Instead of using the $148 credit to pay the difference, United asked me to pay the $78, indicating that the travel certificate could only be used on certain flights, referring me to the "fine print" that came along with the travel certificate. I feel defrauded of $148. I understand the United may be having hard times but all airlines are having difficulties. I am not likely to use this airline in the future, and would actively discourage others from using this airline.

Recently I traveled on United first class. Planes are dirty and old. On my return there was a major delay due to their computers were down. The agent told me they couldn't print paperwork. The pilots needed to take off. I know this is not true because my neighbor is a chief pilot. Due to their problems the agent booked me on flight on American in economy class. Once home contact united and filled out a refund for the difference in ticket cost going from first class to economy. Guess what their response was? I would not be getting any refund period. I guess united needs the money more than my business which is 1K status. Switching airlines. United is rated one of the airlines with delays and cancellations.

First flight was cancelled by United due to Covid. They gave us a voucher. We rebooked a new flight for the same day. Then we got an email stating that portions/legs of our new flight were canceled/unconfirmed. Asked for a refund since they cancelled BOTH flights for this event and we no longer trusted that booking a new flight wouldn't be cancelled as well--we decided to just drive.

Purchased tickets to Roatan in March for my family, which were cancelled by United due to COVID. They gave me travel vouchers, and I rebooked our trip for June. The flights were cheaper in June, so they gave me additional travel vouchers. Then June flights were cancelled as well due to COVID. So I tried again for August. The August tickets were more expensive than in June, and United would not let me use more than one travel voucher per ticket, so I had to pay more cash. Now the August flights have been cancelled by United, and I am being told by United that they cannot refund of my money (almost $5,000) because I used travel vouchers for part of the ticket price. According to the Dept. of Transportation, United is supposed to provide refunds to customers if United cancels its flights. This is highway robbery, and I will not be using United again, and will warn all my friends to avoid them as well.

Worst customer service ever. They give you vouchers and then make it nearly impossible to use. They made me think I was able to use mine only to charge me quadruple the original amount of the flight. Jen (**) a supervisor had the audacity to tell me to "get over it." Not only that, last year a rep was telling me bad words and been very racist. That is the reason why they sent me the vouchers to began with. Only to later do this BS to me. And their solution is to tell me to get over it and only give me back the ** vouchers that I probably won't be able to use again.

We booked a trip to Italy for May. Due to COVID trip was cancelled. After multiple calls to refunds department (over 8 hrs on hold) they have yet to resolve this problem. We received a travel voucher which we did not want. We specifically requested a refund. Now they tell us that they cannot (ie will not) convert it to a refund. If looking for an airline that cares about customer satisfaction look elsewhere. It’s amazing that a company that received millions in bailout money they would treat their patrons so poorly.

Our flight TO Austin Texas on Spirit Airlines was CANCELLED due to COVID. We booked a car rental and the entire trip through Expedia. EVERYONE has given us our money back EXCEPT United Airlines. Now, if my flight TO Texas was canceled... how would it be possible to take a flight OUT of Texas if we aren't even IN Texas? Not to mention they then added a stop in Chicago, which entitles me to a refund being that it was changed. The whole reason of me choosing THAT flight is because it was a nonstop flight back. I mean if this is how they do business during a pandemic, good for them. And they got a bailout. I lost my job due to Covid so I could really use the cash at the moment. A credit good for 2 years? What am I supposed to do with that when I already DON'T want to fly your terrible Airline. So thanks for NOTHING UNTIED AIRLINES... AWFUL.

United canceled our flight because of COVID-19 and won't give a refund. They sent an email that said it was a refund but it was voucher for a future flight even though DOT regulations said they were required to give us a full refund if we requested one which we did. They will not accept our email and don't answer the phone. There should be a class-action suit against them. I recommend that no one ever fly United.

On June 16, 2020 we were scheduled to travel to Croatia. We are US citizens and Platinum MileagePlus members and United Airlines arbitrarily refused us boarding, wanting an entry permission letter from the Croatian government (after taking passports and tagging bags). United Airlines has never announced, posted or notified customers that they, United, would deny boarding if customers did not possess a copy of an official letter granting permission to enter any country. When we inquired where that requirement could be found the staff around us could not answer the question. The United staff in charge of International Travel approvals then ignorantly gave us a copy of IATA notice that only addressed EU citizens. She totally disregarded and omitted any reference to Non-EU citizens entry requirements that have been published for travelers with postings updated regularly from agencies with legal authority on these matters.

I’m highly satisfied and impressed by the United Airline customer service. The level of care and kindness of the representatives is one of a kind. My flight was cancel two times because of the covid 19 situation, the promptness and highly skilled representatives to rebook me to another flight was fast and very much appreciated. I’m forever grateful for all the help that I received in a timely manner. Thank you to all the representatives team of United Airline!!

My daughter has an underlying health condition. I let United know that she can not fly, or go anywhere because of the COVID-19 virus. I sent them a letter from her Primary Care Physician stating this. They refuse to refund money for plane tickets I bought in February. Basically taking almost $900.00 because I am looking out for my child's health. Very sad that they would pull this! I recommend SouthWest.

Hello. United is a greedy airline. Cannot travel anytime soon, we were going to Denver to help our son and with the virus of course that’s not possible. My husband is a school teacher, we’re raising our granddaughter. Her mother our daughter passed away. My husband is a good teacher we were supposed to travel during spring break. I’ve been reaching out since March to get a refund. Our granddaughter has epilepsy and we are over 60 years old so we can use the money back. Please give us a refund.

I originally purchased two tickets for my friend and I to go to Charleston, SC. The dates for the trips were May 23rd-25th. Then this whole COVID pandemic happened. Of course, I deemed it not safe for me to go. So I contacted Orbitz (the site I used to purchase the tickets). The rep told me she would credit my account in 7-10 days. When that did not happen, I disputed the charges with my credit card company. But United Airlines fought back and now the charges are rebilled to my account. That is not right. I could not fly on an airplane to another state when there's a pandemic going on. It's not safe. It's not wise. It's not right that United Airlines is doing this. I feel they are cheating me out of my money, especially since I never used those tickets.

I had a trip booked for April 23 2020 to see my son get married. Due to the outbreak of Covid 19 everything has been cancelled, shut down, etc. so there is no wedding happening. United received a bailout from the government. Took my money and still won't issue me a refund. Travel vouchers is what they gave me which I have no use for. They are not very accommodating and not doing the right thing in this situation. I don't typically fly but if I ever do again I will not be flying United. They are the worst.

My son had a flight from Las Vegas to Australia today. He had many articles to take with him that we had purchased for his family and needed to take 4 suitcases. I called United and they told me that 2 suitcases would be free, a cost of $45 for the third, and $55 for the fourth. I confirmed that with the gentleman on the phone because I thought that I misheard him. The last thing that I said to him was "so it will only be $90 for all 4?" and he said that I was correct. Well, my son got to the airport and the man that checked him in told him that it would be a total of $400 for the two extra bags; $200 each!!! When my son asked the gentleman what would happen if he didn't have the extra money, the man said that he could take 2 bags with him and he could leave the other two there with them. This is absolutely unacceptable and this is just one more reason that I do not ever and will NEVER fly United Airlines.

Refusing to give refunds during COVID 19 while events and trips are being canceled all over America. They're getting their help from the government to recoup cost lost, but not refunding money to the customers. We're not all in this together.

Where is Arnold Diaz when you need him? Shame shame shame. Bought tickets way before corona. Executive stay at home orders in NJ and California (destination). No nonessential travel per governors. Not even a place open to eat in Cali. Millions of people out of work. This healthcare worker essential and unable to take vacation. And GUESS WHAT??? Make everybody’s hardship worse= UNITED WOULD NOT ISSUE A REFUND. What a sorry state of affairs. Shaking my head. United has lost my respect and my business.

UNITED AIRLINES SET TO MAKE A FORTUNE ON THE BACK OF COVID-19 VIRUS. Booked two return tickets Heathrow to New York with United Airlines travelling 16th-21st April through Expedia. On the 18th March flight times were advanced by 3 hours now departing at 12:00hrs not the 09:00hrs times. The return flight delayed by 2 hours. On 16th March UK Foreign Office directive was 'against all but essential travel to the US'. Also, on 16th March, US Homeland Security suspended, UK citizens travelling from the UK, entry into the US (If arriving would be quarantined 14days)!

Due to the COVID 19 pandemic, my travel plans were canceled well before my April 2020 flight. United Airlines only offered me a $750 voucher towards future travel. In these uncertain times, I'd prefer a full refund.

I will never fly with United Airlines. I bought a ticket and insurance thru travel guard. I can't fly due to immune compromised. The ticket and insurance were ordered March 1 2020. Cancelled March 4 2020. My doctor filled out the required paperwork once I received it and it was sent to the airlines and travel guard the same day. I have been given the run around all the way up to today. Every excuse in the book. I now have my credit card company involved as I filed a dispute of the charges. There are over 600 airline employees with coronavirus and many have died. They are also getting a huge bailout. My daughter was refunded immediately without any issues and did not have insurance. This is nothing but a big rip off and fraud for not refunding me.

We booked a flight from SLC to Tahiti, planning well in advance including trip cancellation insurance. Prior to the trip, French Polynesia closed its borders due to COVID19 unless the passengers quarantined for 14 days upon arrival. We were booked on a 12 day sailing trip in Tahiti so a 14 day quarantine was not possible. We re-booked our trip with the first available yacht to accommodate our crew but it was outside the 1 year of the original purchase of the flights. UNITED REFUSED to refund our flights (over $3000!). I will take every opportunity to tell others to NEVER fly United both personally and over social media! I will NEVER fly United Airlines again. (I can't afford to keep GIVING them my money!)

I got screwed over by United Airlines purchased through JustFly.com. So Covid-19 got my wedding canceled and I had to also cancel our flight/ honeymoon. I bought the travel insurance for $50 per person and the extra cancellation policy for $20 per person. When it came down to cancellation and trying to reschedule we got absolutely no flexibility. We had paid for a great flight and flight time for May 24th to Hawaii, Kauai from LAX and a great flight and flight time back home. Now, I canceled and got my credit, but rescheduling my flight has been an absolute nightmare. I wanted to get my honey and I a flight and flight time with our credit that would be similar departure and arrival times to our originals but I couldn't. I couldn't even pay the difference.

Extremely bad experience costing us $1000 because United overloaded the plane causing us to miss the connecting flight and boarding our cruise ship meaning we lost 3 days on the cruise and laid an additional sum for 3 nights at a hotel and another flight on Alaskan airlines into Mexico!!!!!

In mid March (2020) we had to cancel a scheduled trip (of four) due to the safety and health enforcements that were occurring as a result of the Coronavirus pandemic. When we rescheduled the trip for a later date at a lower ticket price, United Airlines refused to provide a credit for the difference and we lost nearly $500. I was prepared to book a second trip had they provided the credit.

I had a ticket for my wife and I to go to Italy March 12-22. Italy was on CDC level 3 and 4 depending on area. On March 1st we decided to change our flight and go to Jamaica instead. I was charged a $300 person change fee for my wife and I. ($600 total). 2 days later United decided to waive change fees. SO they have repeatedly refused to refund my change fee or even give me a travel voucher. From complaints and reviews I have read UNITED has continued to show how little they care about their customers. I have a travel voucher available. Once I use that I will NOT FLY United again. I recommend others follow suit. My son flew Delta and they bent over backwards to help him during the same travel period.

United Airlines canceled then changed my flight to a time that would not work for me and added an extra leg to the journey from Savannah, GA to Grand Rapids, MI on April 6, 2020, then refused my refund even though they changed the deal. Had a similar issue with American Airlines last week and they issued a complete and instant refund. Never again United Airlines!

This is in response to needing to change a flight scheduled for April 23, 2020. John ** was the customer service representative to answer my call on March 31, 2020. Mr. ** was very professional in talking with me about my flight and was very helpful in taking care of the situation that was caused by the CV-19. Mr. ** is a fine asset to the ongoing integrity of United Airlines. This is a stressful time for everyone and Mr. ** projected a calm and respectful attitude in dealing with yet another flight cancellation situation. I sincerely look forward again to flying "The Friendly Skies of United" very soon. By the way, my very first flight was United in 1965, from Flint, Michigan to Chicago. Been hooked on flying ever since. Very sincerely, Judie.

United Airlines is HORRIBLE. They cancelled my flight plans and will only credit me back my flight fee, and are going to charge me for my insurance? (I paid for the insurance in case I decide to cancel) but United cancelled the flight and keeps my insurance money. SHAME ON YOU! That is HORRIBLE, and my future flights will be on American Airlines.

United Airlines needs to catch up with what is going on in the world and come up with a better response to the COVID-19 pandemic. The president and governors have mandated stay at home. Before all the mayhem, I booked a 1 way flight on United ($ and Miles) to FLL and another 1-way flight on Alaska ($ and miles) back to PDX. Alaska Airlines response to the pandemic was to send out a notice to its customers regarding a full refund if a flight due to the circumstances was canceled. I did so and was awarded a full refund of miles and $ on my credit card.

United Airlines is not handling flight policies and cancellations during the pandemic in a professional manner. They are TRASH! I will NEVER book with them again! The coronavirus has a ridiculously fast level of infectious spread that requires quarantine and social distancing. So it's tacky that United Airlines will NOT allow refunds. United also has the NERVE to not give me travel credits directly to my account for the $1,194 that I spent and was charged to my card. I will complain to corporate and never book again!

As an older individual I was worried about traveling a 13 hour flight to New Zealand. But I can't express enough how completely satisfied I was with this flight. The trip went by so fast because how comfortable it was. The seats were extremely comfortable with enough room in coach to actually bend down to tie a shoe without bumping my head. The TV monitor was a nice distance away without being in my face and the person in front could actually recline the seat a bit without it being intruding. I could cross my legs and actually sleep. We were given blankets and pillows in coach. Food was great..all in all it was a great trip and better pricing than other airline flying to New Zealand. This 13 hour trip was so much more enjoyable than a very painful 5 hour flight across US on an airline I won't mention.

My wife and I were scheduled for a 3 week trip through the South Pacific sponsored by the World War II museum. The museum group cancelled the trip due to the coronavirus. The leg from Lax to Hawaii was on United Airlines. It was an $8,500+ 1st class roundtrip ticket for 2. We tried to get a refund for the price of the ticket. United refused a cash refund and instead offered to give us a credit on a future trip but travel had to be commenced before January 2, 2021. First of all, based on our current situation it is most unlikely we would be able to comply with that restriction. Secondly considering the travel bans and restrictions on overseas travel it would be unlikely we could ever use it in that time frame. The employees we dealt with were very nice but could care less about our situation. Essentially it was, "oh well".

I flew United in 2019 and overall it was a good flight. It was an overseas flight. My biggest complaint is the passenger seating space. I had a guy in front of me to recline his seat and when he did his head was almost in my lap! All airlines need to stop trying to cram too many passengers into small spaces.

I have a $250 travel voucher that must be used before 5/31/2020. Even with the national emergency going on with the COVID-19 happening they will not extend the expiration date. Only response was that I have 331 days from 5/31 to plan a trip. With what is going on in the world that is impossible and no changes are allowed once travel itinerary is booked. I offered to give them the full breakdown of what caused them to issue the voucher in the first place. The issue caused a tremendous amount of problems for family in Texas and Florida. I told them if they knew the story they would probably offer my whole family round trip tickets to Hawaii. With what is going on right now I cannot believe they are not willing to make me happy as this was the reason they issued it in the first place.

Was packed seating on return from Israel to Newark. Once we got to Newark to fly to Greenville, SC and for hours all passengers that were to fly home were told 3 times different stories so finally After hours of waiting at midnight they gave vouchers for hotel. By time we got to room it was only 3 to 4 hours before having to return to catch morning flight which was also late arriving. Bad customer service.

I spent near 3 hours on hold to talk to customer service after United changed our non-stop flight to a 1-stop flight and increased our travel time from 3 hours to near 8 hours each way. My spouse has a severe anxiety issue and long flights will put a toll on her. Also, we paid extra to book a non-stop flight to go to our destination and after spending 3 hours on hold, I was told that United can't offer us a non-stop or a partial refund for the extra money we paid to book our tickets. Please do not reply back with offering me to cancel/refund my tickets, because if I do that I will be out near $6,000 for the hotel fees that won't refund my funds. This is 100% not acceptable. In simple words, I was charged for non-stop flight and United changed my flight to 1-stop that's supposed to be hundreds less and won't give me a refund. On top of that, I have to deal with my spouse being all bent out of shape during this whole trip. DO THE RIGHT THING! My number is **.

An event in April was cancelled because of the corona virus. We filled out the form to cancel of tickets and asked for a refund. We were told that they would give us a voucher that we would have to use within a year. Once the event was cancelled we had no reason to fly, we are seniors and don't fly often. Basically it was too bad. They are going to ask for a big bail out from our government but will not pass that on to the people they have already taken money from. Don't fly United.

This was the worst flight I had ever taken. I was scheduled to fly on UA448 on Saturday, December 28th. About 24000 frequent flyer miles were spent for the seat in Business class. They then proceeded to cancel my flight. I Was rebooked onto à plane that had fewer business class seats, and was 34 years old. Upon arriving at seat 5A, I realized that the recline function was broken. I asked the cabin crew to come and move me to a different seat. She gruffly told me that this was out of her control and I just had to deal with it. This continued to sour my horrendous experience with United. Upon takeoff, I asked her where the inflight entertainment was since my ticket told me that the plane was equipped with personal screens. She showed me that it was stowed in the armrest. She suggested I get out my credit card, which of course I did NOT have. I'm too young to have one!!!

I really like United. I appreciate they get a bad rap from some employees who have made some not-so-great choices, but I've also never seen that. I've always been treated respectfully by United. I've had complimentary upgrades when I was in uniform (long time ago), I've never really had any problems with the app or staff, I think they're a great airline. I think they're expensive, but you also get what you pay for. The planes and seats are comfy, and I personally prefer to fly on United whenever possible.

I just flew out of Denver International. I received a text that the plane would be departing from A57. Thirty minutes later I received another text that my flight would be departing from B85. A 20 minute walk to the train, back on train and a 10 minute walk to that part of the airport. Ten minutes later I received a text that my flight would be departing from A 65. I stopped at a United desk to double check on my departure gate. They could not get a hold of anyone to confirm my departure gate.

Our flight from Colorado Springs to Montana went very well. The flight attendants were attentive. The pilots handled the rough rough weather skillfully and most importantly, We took off and landed on time!

United Airlines have crammed so many seats into the plane that you feel like you are in a coffin. The weather was bad and we were stuck in the back of the plane at last minute because they used a smaller plane to take the last portion of the flight. It shook so bad that we thought it was going down, and then could not move as there was 3 inches in front of us. Horrible experience.

I have been a frequent flyer for several airlines but continue to be most loyal to United due their amazing reward program, flights available to almost all cities I need to travel to, and the customer service. I had an unfortunate family matter that happened unexpectedly and had to cancel a flight that I had booked and without having to verify, no questions asked and they waived my fees to cancel and also the change fee when I rebook. During such a difficult time this meant so much and that is why I will continue to be a loyal customer.

Because of this crazy time, I am considering changing a scheduled flight that I have with United Airlines. I paid $262 for my original flight. If I cancel the flight, I can bank the $ for 12 months and rebook at at later date. That sounds great, doesn't it? Well, I looked into it and this is what would happen. If I rebook on the very same flight and use my banked $, United airlines says "magnanimously" that they will waive change fees. However, United airlines will charge $545 for the rebooked flight (the very same as the original) they "use" the banked $ and still charge $283 more for the exact same flight. I tried booking a different flight in the future. If I booked this flight without wanting to use my "banked" $, it would cost $350. If I book this new flight using my banked $ United airlines will charge $1500!!

Due to the fact I have a son who is a United Pilot, and have taken several trips on United. I appreciate their sincere effort to accommodate my schedule and to be more than willing make schedule and trip as precise as can be. Recommend the airline to anyone who will travel by air.

Awesome experience with United. I’m about to go home on United short duration and the price is very fair and pet friendly and very professional ladies on the air craft. The snacks are good. I like the coffee better.

I have flown United over 1000 flights since 2009, reaching their highest "1K" loyalty year after year. The flights attendants' level of courtesy and service skill set vary to a large degree. There is no middle ground, either get an excellent experience or a poor one. The benefits of loyalty elite status are definitely worth going out of the way for, i.e. perhaps you take an extra flight to remain loyal instead of another airline direct flight. Perhaps you make a longer drive from Newark instead of Kennedy.

Because of a little misspelling on my last name that never denied me to travel before, the employee that day decided otherwise. The employee insisted on the fact that since my origins were Arabic it was different- kept saying that there were more regulations concerning my last name as it was Arabic, and that she would not change it and told me that I did not have the right to flight. I came to her to check in my baggage, not to ask her if I had the right to flight, as I already had my boarding pass.

I guess it's good for the price. Of course, you get what you pay for. They often have the lowest tickets, but they also overcharge for overweight or excess luggage, and basically tack on fees wherever they can. Flights are usually uncomfortable, and customer service leaves a lot to be desired. I've flown with them a lot, though, just because their flights are so cheap.

Like other US airlines the services are similar in comparison to Latin American Airlines which offer more servicios without charges like Avianca o Aeromexico that offer drinks and food that makes more attractive to fly with them. United in comparison with the other US Airlines the service is better.

Just took a flight from Des Moines to Chicago to Pittsburgh. The flights themselves were fine, not very comfortable seats. For the price I would think you'd get more than 2 bites of a snack and a small glass of pop. But everybody we interacted with was very friendly.

What you hear from the customer service rep on the phone is not honored. I was forced to make a reservation using "reward voucher" I received due to time constraint but the rep said I can exchange later on. Well, it was not eligible for any change once purchase. Don't know why the rep did not know that but I ended up paying so much fees to use the voucher.

I was on a United business flight from Boston to New York. The plane was packed to capacity. It was very hard to get a soft drink or a snack and any of the flight attendants could care less. 1/2 way through the flight one of the passengers on board had passed very bad silent wind and within minutes the entire cabin was filled with a horrible odor and stench and it was so bad I needed a gas mask. It smelled like rotten eggs, rotten fish, hot garbage and a 5 alarm fire at a Michelin tire factory. There was nowhere to go to escape it. Other passengers on the flight were yelling and trying to find out who passed the very bad wind. I asked one of the crew members, "Excuse me, is there anything you can do about that horrible odor?". They replied, "Sir, there is nothing we can do about it and it happens all of the time" and they walked away. I was sick the rest of the flight until we landed in New York. I will never fly United Airlines ever again...!

I flew from Houston to Hawaii. Our flight was 9 hours and no complimentary meal was served as it is on other airlines. Even though I purchased Wi-fi for the trip, it never worked. The flight attendants were rude. Our flight leaving Hawaii was delayed over 3 hours and the United Employees at the airport kept delaying helping the passengers with changing their connecting flights. I finally had to call United on the phone to get help with my flight changes. I ended up spending the night in another city before I could get home. I was told that when I rechecked my baggage that I would have to repay the baggage fee, even though my delay was because of a mechanical problem United had.

I tried to cancel my flight to Europe, because of the threat for Coronavirus... I asked if they can do that or change the dates for my flight. And the answer was that is impossible. At the time when the whole world trying to do something about that only that company do not care. I think that is unprofessional because all other air company trying to help their customers, but not United Airlines.

I was coming home from Chihuahua, Mexico on Flight #UA4105 February 25, 2020. I had a little cooler with Medicines and when I was boarding the Flight attendant offer to keep it at front. Upon arrival in IAH she return it and had to wait for small suitcase. I am almost 70 yrs old and was walking very slow so I was the last one in the concourse. I got on the walkway and at the end I step out and fold down on my knees and hands. The small cooler went one way and my purse and suitcase another one. I look around to see if someone look at me for help.

February 24 my business partner and I were delayed an hour in Fort Wayne for return trip to Phoenix. We were sure we would not make connection in O’Hara. We ran to the flight in different concourse to find agent looking for us! They quickly ushered us onto the full flight. They made an announcement they were waiting for late luggage to get to aircraft! What an exceptional experience! Not only did we make the flight but our luggage too! Kuddos United for the excellent service!

My family were flying out of Ft. Lauderdale to Buffalo yesterday. My Son's 8yr or less suitcase was damaged when we went to the baggage claim. The handle extender was broken off and not allowing the handle to completely extend. The suitcase is now completely useless as my son is 5'8" cannot wheel the suitcase without having to bend over. I was told that the bag was over packed which is why the handle extender was broken off? That suitcase looked exactly like it did the day we left Buffalo and was absolutely fine and we flew American Airlines. When it arrived on the cruise ship the bag was absolutely fine. Whenever it was used in our cabin the bag was absolutely fine. So tell me, how does it suddenly break off upon our return???